American Home Shield Reviews

It’s a new home purchase for me, old home for the previous owner, and that’s how I got the warranty. There had been a regular outlet before and so the previous owner had to turn it into a GFI in order to close the sale, and after they installed it, they didn’t check to make sure that the light turned on and off and that the outlet worked. When I tried to do it after I took possession, it didn’t work. That’s how I ended up filing the claim. Submitting it was relatively easy. What I had a problem with was cancelling the claim. I put in a request for something and it turned out I didn’t need to have it serviced. Cancelling it was complicated because I could schedule it online but I couldn’t delete the request or cancel it online. I tried to contact American Home Shield to cancel and I ended up calling the vendor myself to cancel because it looked like I couldn’t do that through the web. They couldn’t necessarily guarantee that it would be canceled, which was strange.

American Home Shield came for my air conditioner. I filed a claim over the phone through the automated service and it was an easy process. My husband was at home when the contractors came and he said they did a good job, were in and out quickly, and the problem was fixed to our satisfaction. The contractors who come out are usually friendly and well-dressed, and they do right to the problem.

Submitting a claim to American Home Shield for air conditioning was easy but they had to come out a couple of times. The guy fixed the AC on the first time they came out but it was broken the very next day. I had to call back and set another appointment and they told me it would be one price over the phone. They came out but they had a higher price and I didn’t have enough money available. I had to reschedule for the third time but they got it fixed and it’s working fine now. I was a little disappointed though. It's not with American Home Shield but more of the air conditioning people who called me to set up the appointment. They’re the ones who gave me the amount and it was different when they came out. I thought it would be covered a little bit more by American Home Shield but I ended doing the $125 as my deductible and then the $650 so I was in at about $800.

It's been a horrible experience with AHS. I had a problem with my garbage disposal during the Mother's Day Weekend. They sent PK Plumbing out and the guy replaced it. I started having problems immediately and had some severe leakage afterwards underneath the cabinet and they sent him back out. He didn’t put the dishwasher back together so they called him back out again because I'm thinking the water was coming from the dishwasher. He put that back on, tightened it up, and it was leaking again. It turns out he should've done a pipe modification to match the garbage disposal.

Our hot water tank had to be replaced. It was so old that I'm sure it needed an update for probably 10 years but I kept pushing it to the limit. I knew it was time to get one when I saw some water on the floor. I had no problem submitting the claim. Just about all of the technicians we've had here explained everything to us, told us how much something would cost, and what they were going to do. Everybody was courteous and knowledgeable, and did not treat us like we were dummies. They were great service people and so is American Home Shield.

I had my disposal replaced by American Home Shield. But I had a couple of issues because they had trouble submitting my payment. They couldn't process it because, for some reason, they had the wrong number. But it was eventually resolved. I was not very happy but I was satisfied with my experience.

I had a problem that started a few months ago. When it got worse, I submitted a claim with AHS and it was easy since I did it online. A contractor was sent out, although it wasn't repaired, it's going to be replaced instead. Everything went well so I'm satisfied.

We had a claim with AHS for plumbing, electrical and service with appliances. We traditionally submit them online, but this time, we called them to make our appointment. It was an involved situation since we were now working with three different companies and two of them were fabulous. But one of them not so much and we ended up having another company replaced because everything was so bad. But everything went well on the part of American Home Shield.

The claim submission is very easy with American Home Shield but the interactions I had with the contractors vary in quality. I had one thing done for appliances and the contractor they sent out was blaming me for missed appointments and wasn’t showing up. Then they sent Sears and Sears was highly variable in quality. Then I’ve had AC issues and the company that was sent was prompt and courteous. But the thing is, this is a warranty service and it takes forever to fix - my AC issue has been going on for three weeks. I’ve recommended AHS but it’s the kind of 'you get what you pay for'.

We have American Home Shield for our warranty. We have had nothing but problems with the people they send out. I just called in because we have had problems after problems with the companies not fixing it or telling us to fix it. We are still having the small problems and I do not feel I should continue to pay for someone to not do their job. I was pretty much in tears talking with the supervisor and she just did not seem to care about anything. Not even that we are planning on leaving their comp may next month to find better coverage. All she could say was "Ok have a great day." Not even try to fix the problem.

I called AHS about three weeks ago for plumbing leaks. A week after the call I finally had a plumber All States Plumbing came to fix the leaks. He fixed one of the leaks and said that he didn't have the pipes that were long enough in his trucks and that his company would call and set up another appointment for him to come back. That was on a Thursday. No one called on Thursday or Friday nor the next week. I finally called AHS back on Tuesday and said that they had not called me. I asked AHS to call them and ask them to send someone asap. I have contractors outside who need to use the hose and that is the pipe that needs replacing. In the meantime, I called All States back and they said they were waiting on a part. I said "part, it is a pipe for Pete's sake!" They said that they would call me back. It never happened.

This is the worst company I have ever dealt with. I waited on hold to speak to someone after a repair call was made by myself to follow up as the technician never came back or told me if my item was covered. I waited on hold for 35 minutes to speak to an operator who transferred me to another department where I waited on hold 56 minutes. I literally showered, put on my make up and dried my hair while on hold as my time is valuable, only to be told they would not cover my item because it wasn't normal wear and tear. My microwave was installed with the house and is 15 years old so I am sure any wear and tear is normal. They make excuses not to cover the items they sell you the warranty for. I use to have Fidelity but wanted to try Home Shield because it was slightly cheaper. I got what I paid for. I will be returning to Fidelity! This company offers the worst customer service and fixes nothing.

I've noticed on this website that all bad reviews are stricken through with a generic response from AHS, so I don't have great hope this will get read. Here goes. My refrigerator has been broken since June 2016. AHS dispatched the first technician quickly, he diagnosed that the unit had a leak in the sealed system and he was not qualified to fix. AHS dispatched a second technician, who diagnosed the issue as a simple freon leak. He returned to my house at a later date, put a tap on the sealed system and recharged the freon -- his repair did nothing to fix the issue (I found out later from the GE technician that it was absolutely the WRONG repair).

I made an online appointment for what I thought was a garage opener repair. Once the repairman completed the repair he said it was not covered by American Home Shield. I understand the policy limitations and I paid for the entire repair but what I do not understand, and I am very unhappy with is that American Home Shield was paid $125.00. It was my understanding that a deductible on insurance is part of the repair cost not a separate fee paid to an insurance company. I am extremely unhappy with this. If I had known that the issue was not a part of the garage door opener itself, I would have called my own repair person and not paid someone $125.00 to do that for me.

I submit claims to AHS on the phone and sometimes the wait is long. I've also had moments where I thought about giving up my service because I haven't liked some of the contractors that have come out. There was this one time when I was having a problem with my dishwasher and they sent a guy out to fix it. He was very condescending to me, instead of teaching me how to properly use my dishwasher, he was instead demeaning about it. He said that I should use powder instead of liquid for it. So I did and the whole bottom of my dishwasher ended up being totally coated from using powder (which I never had before).

I contacted American Home Shield due to a leak in my master bedroom. American Home Shield sent in plumber within a week to evaluate the problem. The contractor AHS sent looked around the area and indicated that a plumbing test was necessary to determine where was the water coming from. He came back two weeks later and diagnosed the problem as none plumbing issue. I called AHS and requested a second opinion. This time AHS sent in a different contractor. The second contractor open a small hole on the wall and said that the area appears dried, therefore it seems that the leak come from other source but not from the plumbing connections.

Bought a house. A few months in, noticed the floors in my bathroom were hot. Thought there must be a leak under the flooring. Called AHS and they sent someone out to inspect. The guy who came out pretty much said I had a slab leak and slab leaks aren't covered with my house because the house was built on a tension slab. The only way to resolve was to re-route the hot water. $1800 or so, not covered by AHS.

The American Home Shield warranty came with the house when we purchased it. I used it a good bit the first year and decided to renew it. I've never had a home warranty so it's the first time, and for this particular area it has been wise seeing value in it because of the market here. We moved to Gulf Breeze, Florida which is much smaller than Metro Atlanta where we were living. Down here it's trouble sometimes to get people to come work on anything. The main reason I kept AHS is because they've got a list of people that will come out to address issues.

I'm gonna discontinue our service with AHS and get somebody else. My most recent experience with them was not good. The rep missed the verbal agreement online about replacing a trash compactor. But it was 34 years old and the size of the compactors in those days were much smaller than the ones today. So it wasn't repairable. Our house is old enough that they don't make them the same size, so we wanted to convert to having a trash can instead of a compactor. They said it's not in the policy and that they can only pay us what we would have paid for a compactor replaced. It was $488 instead of $800 and we had an agreement, so we went ahead with it. Then all of a sudden, we get a notice from them saying they can't do that because it's not in the contract. So we had to pay the whole claim, and this was after we had an agreement with them.

We called American Home Shield and told them that the air conditioner is blowing hot air. Then they gave us the name of the company that they sent to come out to fix it. The tech was a good kid. He put some more freon and fix the capacitor. I was happy that it was a simple repair.

My complaints are more with one contractor, rather than AHS itself because even if customers think that it's time to replace an appliance, they say that they should do something else. I've had pretty good contractors when I call in for a claim but there was this one time where something didn't sound right. One of the contractors that AHS sent had their time frame between 9:00 and 12:00 but got here at 7:00 at night. I think that's a bit much. It happened just one time and I don't think it was a very good contractor. However they didn't call AHS before they left my house, so the call was made the next day.

We have a dishwasher that stopped working. Submitting the claim to AHS went smooth. I gave them a call, they came out, they told me what was needed, found a problem I didn’t even realize, and had to come back a couple of times but took care of it. It went well and I was satisfied. I got what I thought I was paying for. I’d recommend American Home Shield.

I used American Home Shield a couple of times and it seemed to work out fine. Unfortunately, it’s a little pricey, so I couldn’t sign up for another year. The good thing is that they ended up replacing my garbage disposal, which was wonderful. When the technician came and looked at it, it was just gone. So he had it replaced and it worked out well. I submitted my claim via email. The first time I sent it, it went to Champion Plumbing's president. So I don’t know who they had as a contact, but it sat there for a little bit and I had to take a second callback, then they got somebody out there. Luckily, it was just my garbage disposal, so it wasn’t something urgent. Their reps were fine. There was some issue with scheduling when they realized what had happened. Nonetheless, they were pleasant and apologetic about it.

I've had American Home Shield for several years. When I filed a claim once, I had requested a particular company because they've got another one that I don't care for and they always accommodate me and sent him out if possible or send, not necessarily him, but his company. Other than being left on hold a long time when I call, which I know can't be helped because they're busy, I've been satisfied.

I submitted an online claim for a plumbing issue and it was very easy to do. I registered through the website and then it sent me an email which told me I should be expecting a call from the contractor within the next amount of days and it happened. Typically, it takes between 12 to 36 hrs for a contractor to get in touch with me except for a claim that we had which took a little bit longer. The good thing was the problem was fixed so it wasn’t that big of a deal. The contractors have been very positive and very professional. They understand how to work within the warranty system and how to give me as the homeowner the best value for my buck. My experience with AHS has been very easy and very painless. They're very attentive.

A valve in the commode got old and bad so I called American Home Shield. It was easy when I filed the claim because I called the people through the number that I have. They called me back to let me know who was coming and from what company. They took care of everything. They sent a plumber who was very nice and he replaced the valve. That was very good and I was pleased. I paid the $75 and that was it. The plumber also left his card and said that I could request a certain company if I wanted to. About maybe a few weeks before that, I didn’t realize that my policy had run out. I had to have another plumber and it was very expensive. I paid him $500 to do something and I've never paid that much money for a drain that stuffed up. I don’t ever want to quit having American Shield and I will recommend them.

I recently filed a claim to American Home Shield regarding my air conditioning unit. I was on hold for at least 45 minutes, which I find ridiculous. Once I got through, the process was a little aggravating as I was waiting for a repair and it’s 95 degrees out and they say that the contractor will have to call me. However, they gave the phone number and I could contact the contractor to urge them to come out. The service contractor that they sent out for my air conditioning unit was excellent. The company was great and highly recommendable. In fact, I will call them independently. The quality of their people, for the most part, has been good. I’ve only had a few service men that were just not capable but they remedied that.

We called AHS for a repair on my A/C unit. The "specialist" came out and didn't check anything but the unit outside. He said it was an electrical problem. AHS then dispatched an electrician and he said the AC specialist prob didn't know what he was doing because it was definitely an AC problem. The AC guy came back out and replaced a part needed for the unit. It took him a week to get. He took 3-4 days to come back out to replace it. Then it wasn't that either. He then replaced the Thermostat and nothing. He also changed something in the attic and after a month without A/C it finally worked! But then he fell thru the ceiling and into my bathroom!! He took another 2 weeks to fix that hole in the ceiling! Are you kidding me? This A/C guy never responded to my calls, promised he would come and then he didn't, and he didn't even care about anything.

Once again, AHS has failed me. For the second time into as many years my AC has had a problem. AHS REFUSES TO HELP IN A TIMELY MANNER. We are on day 3 of our home being 100 degrees inside. The vendor they sent out JJ'S Fire and Ice said it was our compressor. But they said that AHS is miserable to get a hold of for verification. The AC unit went out on Sunday. Tech came out Monday afternoon. They didn't actually submit the information AHS needs until today which is Wednesday. Neither company can get their crap together to get it fixed. Now they need to order the part. Which still has not been done. AHS, will not get us a new vendor that already has the part nor will they let us get another vendor that is licensed and has the part to do the work. We are stuck, once again, with the spiteful vendor they picked.

The American Home Shield team has been easy to work with and very helpful. Their preferred service vendor A&E Factory Service, not so much. I really wish American Home Shield would drop A&E as a preferred service vendor. They have been the most unprofessional service technicians I have ever encountered. It is clear that they won't put the actual time in to properly fix your appliance if it requires more than 1 hour. They must be measured on volume of calls vs successful repairs. After 4 trips out to attempt to fix our refrigerator AHS had to call an alternate service provider. When they came out they diagnosed the problem within 2 min. Shame on you A&E. You put us without a working refrigerator for over a month.

We have had AHS on our home for 8 years now with very few claims that would have cost AHS very little as compared to my premiums. In fact our most recent string of 4 calls cost me $75 each for a technician to solve a simple "I could have done that myself" fix. Until our recent call last night for a sink drain that also has our newest AC unit drain into it. The sink was found Monday night heaping full with clear cold water due to a stoppage at drain level making the sink and AC unusable. AHS sent out a plumbing co which are good and reputable. Before the technician put his "roto snake" down the drain he decided to call in due to the wear and tear of the PVC nuts (1 cracked, other light plastic separated) in order to get a "better fix" to my issue and not cause further damage.

Very poor service. I called more than 6-7 times and it has been over 1 month now. Contractor came to repair our refrigerator 3 times already and changed many parts but the fridge is still not working. He keeps trying though it might not be possible to be fixed at this point. Meanwhile I am struggling to keep milk and food with a 2 yr old in the house. Our realtor said that if it is not fixed it would be replaced when we signed on to the plan. But it has been a nightmare so far.

This is my first month with AHS and I already regret subscribing to AHS. In fact, this is the worst decision I have ever made in my life. First, it has taken me 7 calls to get the work order right. Second, some of the vendors AHS contracts with (the one I had to deal with first - AAA All Brands) have really bad ratings, don't respond to your calls and don't even call to schedule an appointment. I don't know on what basis AHS picks these vendors, but after looking at their reviews it clearly shows that they pick the cheapest ones out there (which usually happen to have the worst reviews). Third, AHS doesn't do anything to understand the gravity of the service request. It treats all service requests equally. My AC and duct work have had issues for over a week now and AHS has done nothing to expedite the request (even after 6 service calls). Also, it takes forever to get in touch with their service representatives! Don't even try.

The knob of my cooktop was not turning, so I submitted a request online and somebody from service arrived. She saw what was wrong and ordered the parts. After one week, she came back with the parts and replaced it as good as before. Overall, I recommend AHS.

Claim submission is very easy - I can do it online or give them a call. However, submission of claim through phone is only during working hours, so if I have an issue at 12:00 at night, I'm out of luck. Nobody would be there to answer the call. But during working hours, I call them and have to sit on hold for a while. That's why I have a tendency to do the submission through the internet because I can make my claim faster.

I submitted a claim for my AC system and it happened on a weekend. It went real smoothly. American Home Shield got the contractor on the phone to authorize it on a Saturday and the contractor came out immediately. They were able to get the coolant going and fixed the problem. They were very good, friendly, and knowledgeable. They were very efficient and they took care of my problem. I was amazed at how quick it was done. I’ve had no problems at all since the repair. It’s been wonderful. I’m so glad I made the decision to get the home warranty and I have renewed it so that’s how happy I was with it.

Mostly, I have plumber problems but AHS and the people they contract with are very professional and don't take too long to come and repair. I'm very pleased with them.

I had a water leak in the pipes so I decided to file a claim to American Home Shield. The process of submitting a claim online was really easy and quick. The tech was great and he contacted me again even after the repair to make sure everything was okay. He was very helpful and knowledgeable too. I was very happy with him. Everything is great since the fix and I'm very pleased.

I recently filed a claim to AHS for a refrigerator and the process was very easy. The first contractor was not knowledgeable or was in a hurry. He came late in the afternoon. We had just bought this house not too long ago and he said the coils were dirty and that was probably what was wrong with it so he vacuumed them. So I wouldn’t say he was knowledgeable because it wasn’t that. It was the condenser. And so, we had to get someone to come back out and that time, they had to order a part. Then I got a bill from Sears, so I had to send them something to prove that I had paid it. They resolved it but it was kind of a hassle. I’m glad that the refrigerator now works but it’s always nice to get it fixed on the first try instead of having someone go here several times. If that had been our main refrigerator, that would’ve been a bad thing. But it’s not AHS that was messed up. It was Sears, the ones that they had hired.

My most recent claim with American Home Shield was with my AC that's needing repair. They've come out here seven times since May, but I'm still having problems with my AC. This AC unit has been repaired every year for the last year or two, and it's still not fixed. On the paperwork, they said the AC had a leak, but they can't find it. When I call AHS, they send out a technician. The techs keep coming out, but they do the same crap. The AC works for a week or two, and then it starts getting hot in the house. I'm disabled and I can't take the heat.

I had a couple of plumbing problems and I called American Home Shield for a claim. It's actually not a claim but a request for a chore. You call AHS, they send a serviceman, then I pay the deductible. The plumber who went to my house was professional and after his repair everything has been working fine. I wish their man was located closer to my town, the guy has to drive an hour to get here. At some point, he's thinking more about how far away from home he is and how long it took him to get there and all that. It's better if the service provider only had to come within 20 minutes. You tend to get better service than if its like that.

I really liked the guy who came out and did the work when I called for my air conditioner. He knew his job and was very nice. He had to come back a couple of times and was very willing to do that. He kept trying until we got it fixed so it’s very positive. The AHS claims rep was also willing to try to get the problem solved and was very caring so that was good, too.

We submitted two claims to American Home Shield: one for our water heater, and one for the swamp cooler. I did the submission online and the process was excruciating. We had to wait probably for at least 45 minutes just so I can talk to someone. My wife called at least three times and had to wait that long as well. The last time I spoke to a customer representative, I told them that the wait time was unacceptable, especially since I only had a few questions to ask. The questions I asked probably took 5 or 10 minutes versus the 45 I had to wait.

They ignore your concerns, don't respond to emails or calls to keep you away from cancelling your service. I have emailed them several times regarding a refund due as a result of a service call by a contractor who misrepresented the repair in an effort to cash in a fee. Customer service committed to a refund which was not received by us, neither was our calls answered or our emails returned for collection and a subsequent cancellation. They kept on charging our account despite a written notice. We are about to contact CA Public Utilities Commission with our complaint if our case does not resolve ASAP.

We have AHS warranty on all our appliances in our home. Our central A/C unit was 20 years old when we moved in almost 2 years ago. We never had an issue until this past July. Our A/C stopped working on June 30th. I called AHS to set up for someone to come take a look. The company they had on contract couldn't come until July 6th. It's FL and it's over 90 degrees outside, meaning our house was about 90 inside (not tolerable especially when you have kids and animals). I called every day to see if they could find another company.

We had just purchased our new home and was very excited as well as nervous about getting the right security. We saw the previous owners had used American Home Shield and decided to stay with them. Turned out to be a great idea. The professionalism was great. The salesman was very patient and made sure we understood what we were getting, and worked with us on setting up a time to come out and get our alarm system activated and installed.

This company is awful and not worth your time or money. They routinely hire contractors with no openings for weeks out. Try calling their company and see how long you sit on hold as a paying customer. Today it was 68 minutes and 49 minutes the second call. I've been waiting 2 weeks and counting for a replacement fridge/freezer, with no date for replacement in sight. GO SOMEWHERE ELSE WORTH YOUR TIME AND MONEY, THIS COMPANY IS HORRIBLE!

American Home Shield sent Post Heating and Air to fix our air condition unit. The contractor told us exactly what was wrong and what we need to do to fix it. He even showed us how to clean the unit on the outside 'cause he said it was dirty. Not a lot of people do that and that was amazing. He tried to help us save some money. I like the Post Heating and Air and they'd be a good people to work with and use again. On the other hand, we have an electric stove top and it's cracked and broken and nobody called us back on that yet. Nevertheless, I've recommended AHS to two different people.

My most recent claim with AHS was for my AC unit. I try to call when I file claims, preferably to talk to someone and it's easy to get through. They're prompt in answering my questions, helpful and knowledgeable on what they were supposed to look for. They initially came back and it took them a couple of times to repair it, but they were able to find the problem and fix them.

My most recent claim was for a garage door issue. The electricity had been out and I could not get it to reconnect. The service was quick, and I felt comfortable with the two gentlemen who came. The garage door is working fine. I'm glad I tried American Home Shield before I bought a whole new unit, which I didn't need. I've been very pleased with them for over 20 years with one exception, but that was a while ago.

We had our garage door fixed through American Home Shield. Submitting the claim was very easy and the contractor contacted me the next day. He was a real nice guy. He came out, took a look at it, figured out what he needed then had to order some stuff. And he was back within a week, got everything fixed and gave us some pointers on our other garage doors for future purposes. It's working great since then and I was very satisfied. Everything was very timely and as advertised.

We had a terrible experience with American Home Shield. I’m getting ready to cancel with them. I don't have problems submitting a claim, they answer it immediately and the contractors that come out are very pleasant. But they did a raggedy job when they had to replace something in my furnace downstairs (wasn't done neatly at all). Last year, I had problems with my sink. The contractor said he fixed it, but he didn't and I had to call a plumber myself to fix it.

I called American Home Shield on the phone about my clothes washer and they set it up and give me a number. Then I called the local number and set up an appointment. The tech was good and came out the same day and diagnosed the problem. A part of the machine wore out; he went out to his truck, got the part, fixed the washer, and it’s good as new. He took a check for the copay and went on his way.

I had a problem with the air conditioner and submitted a claim with American Home Shield. Since the repair, everything is working and our home's back to normal.

We called American Home Shield for a claim regarding our microwave which stopped heating food as my wife had said. The contractor who came to check it seemed to know what he was doing professionally and said that it's got to be replaced. AHS acted very quickly and told us to go online, look at the models on a site and let us pick which one we wanted. We chose the same one we had and so far it's performed excellently - we can't get along without it.

My A/C wasn’t heating up, won’t cool down, and kept running, so I called American Home Shield over the phone to submit a claim. The contractor that came out was professional. He put some Freon in the A/C, and told me what went wrong. He thought it had a small leak in it. It kept blowing out warm air because my line was freezing up. After that repair, the A/C worked all this year and it’s better than before.

I've had a good experience overall with American Home Shield. They've been there in a timely manner every time I've called them.

Wait time is always 30-75 min on hold. Customer Support 98% of the time treats you like you're bothering them and they do nothing to help you but read what the computer prompt is telling them. They lack common sense and ability to think on their own causing customer frustration. I had a wall opened by a plumbing company that was very unprofessional and neglected to tell them they cut a hole in the wall to see the pipe. Because they did not inform the AHS they would not come repair the wall. They also turned in a report that did not represent my job properly. Crown the plumbing company was also very rude. AHS did not care at all who they supply to its insured. That's just one of the problems that took Hours to deal with and now I am paying for the wall to be closed and the plumbing because they do not insure pipes not installed properly from a previous owner/flipper.

I HAVE HAD NOTHING BUT PROBLEMS WITH YOUR COMPANY AND WILL NEVER EVER USE YOU AGAIN!!! The top issue for readers is that they will find every wiggle room to get out of paying for something that clearly states it is covered! Next... I have had maybe 4 issues within 2016! This is the over the top issue here... Our Thermador Microwave is catching things on fire periodically! They send a tech out and he literally stated on paper that he boiled water that did not catch on fire! WTF? I saw what he was doing and pointed out that was the dumbest thing I've ever heard of and handed him 4 bags a popcorn. I said, "Here... This is one setting you can get it to catch fire on!"

I had great service from my contractor who was willing to come out at all hours, was very knowledgeable and explained the whole process answering all of my questions, was fast and efficient and left everything clean.

I had water coming up between my floor tiles (slab foundation home). They sent a leak detector. This group of 18 year olds were in my house for two days, broke my dishwasher, removed my floor, and removed my kitchen cabinet doors. Then told me I had a hot water leak in my slab, and that my whole kitchen would need to be redone. No. No I don't. My hot water comes through the wall, not the slab. It was my dishwasher leaking, that they conveniently broke the door off of - no idea how. I spent 3 days with my hot water on using everything but the dishwasher... Guess what NO WATER on the floor.

Before you sign up with AHS, read the contract carefully. They are under no obligation to fix anything within a certain period of time... only get someone to your house... and there's nothing you can do about it if they want to drag their feet with the repair. I called them in June with a broken refrigerator. After a month of waiting for a part to come in, it didn't work because it was refurbished. We waited again, and even with the new part, the refrigerator is still broken. After countless hours on hold, and multiple phone calls, all AHS will say is that they aren't responsible for delays caused by their contractors or suppliers.

I placed a claim for my pool pump and the process was easy. The contractor was professional, courteous and he took care of what needed to be taken care of. The pump now works 100%. They have good customer service and the problem is resolved.

When they first came out, they checked the air conditioning. They were able to stop the noise and make it run for a while. But then, the next day, it started that knocking sound again. Eventually, it just stopped. I called and told them that they needed to send the people back out so that they could fix my air conditioning properly like it was supposed to be. They did, but I ended up spending $300 to go and get a semi-window unit to keep cool in my room.

I had a plumbing claim with American Home Shield so I called and I got through fast. The submission process was easy. They took my call and set up an appointment right away. The contractor who was sent was very professional and the sink works great. Overall, AHS is perfect for me and I never really have an issue with them because they come out and they would fix whatever I need fixed every time I call. The only thing is the prices keep going up every year.

American Home Shield has been great. I call them and then the people will call within three days to let me know when they're going to be out. They schedule a time and show up. I had a problem with one of the plumbers, but they worked it out right away. I didn’t like the first plumber and they said that there was no way of getting somebody else. I even gave that plumber a bad review and said I didn’t want to work with them anymore. I was told it's just a random number that they pick from whatever neighborhood and I was stuck with that. I felt uncomfortable because I didn’t know if they knew I gave him a bad review the first tine. If I'm paying AHS and I told them that I had a bad experience with someone, they should accommodate that and they didn’t. Fortunately they did a really good job the second time they came.

I recently had an air conditioner that was not coming on and working. American Home Shield came out and checked it. But I didn't claim anything as I didn't have to have anything done because it was working by the time they got here. I've called American Home Shield for one or two claims and they've done me very well so far. They took care of me and I was really happy. I would recommend them.

Recently filed claim for the air conditioning. It was some condensation with the hose that once I opened the air conditioning door and looked in there, I saw that a plastic on the zip ties had broken off and the hose was leaking down underneath the air vents. But the contractor didn’t have to come because I showed my husband and we put the zip tie back on and the hose was perfectly fine. That’s the first thing we had to call American Home Shield for and I’m very happy with them so far.

American Home Shield has its up and down. I’ve had some bad experiences with them in the years that I’ve been with them, but I have had good results lately. I guess it depends on the category of what the service is about. I have had very good contractors who have done excellent work and the performance since the repair has been good so far. I wish I would be able to get in touch with somebody here in the U.S, somebody closer to the business or where I live. Because usually, they’re so far away and it takes so much time for them to send the transactions. They don’t do it right away. I don’t know why sometimes it takes so long for them to be reached.

I've used American Home Shield one time and I didn't have any problems with it. I just bought an old house in December and I was concerned that I would have problems with it because of the age. Then the fan of the air conditioning system went out on the compressor. It was covered under the warranty program and American Home Shield replaced it. All I had to do is call in and tell them what the problem was. They were friendly on the phone. They made arrangements to have somebody come out and look at it. The service person determined what the problem was and got their approval replacing the part. He was courteous. It took a couple of days finalizing everything. Just the normal deal and paperwork. It maybe even fell on a weekend, which complicated the matters on getting the part and everything, but it's been working fine since they replaced the fan.

The pump on our washing machine failed so the water wouldn't drain out of the tub. I filed the claim online and it was really easy. American Home Shield's reps set me up with what I needed. The technician did a great job and did it fast. The machine now works just like it's brand new. It’s wonderful.

Our water heater was not working well so we submitted a claim to American Home Shield and then they referred us to a business. We called the business, they came over, and fixed it the next day. We actually had two people out at different times. I wasn’t home for one, but the other one was really good. They diagnosed quickly, fixed it, talked to me and let me know what was wrong with it, sent the bill, and were out the door. Very efficient and good people. I would recommend AHS.

We have really hard water here and it was built up to where the faucet wouldn't move. At first I didn't know what was wrong with it so I called American Home Shield. The guy who came out took it apart and fixed it. He also asked me if there was anything else I needed fixed, and they're always good about saying that. So far we haven't had any major problems but I've had to replace several hot water heaters and they've always sent somebody out and got the job done. I usually file my claims over the phone and sometimes, it will be really busy. It's just my choice to do it that way, but their website seems to be fairly easy to navigate. I would definitely recommend American Home Shield, but I'm at an age where I always put a caveat and with that, I'd also advise people to call around.

I'm a real estate agent, and my warranties have been with HSA, but I understand that American Home Shield owns them now. My most recent claim was with an electrician for a work that was completed last week. Their online system was not user-friendly, and it would not let me submit claims, so I called to file the claim instead. The phone call's a nightmare because sometimes, I'm on hold for up to 40 minutes to get to talk to someone. The people they sent out for the actual work, as well as the work that was done were fine, but the communication getting to them is an absolute nightmare. I understand that this is more of an issue with HSA than American Home Shield, because my broker uses AHS and she doesn't have to stay on the line as long as I have with HSA. So, I'm thinking of using AHS, and not HSA with the next listings I get.

Our air conditioner didn’t work a day after we moved in so we submitted a claim with American Home Shield. They couldn't get somebody sooner so we had to wait 5 days but the guy who came out was very professional and friendly. He fixed everything and we haven’t had any problems since. We were very satisfied and happy about it. We’d recommend them to a friend.

Sometimes American Home Shield is okay and sometimes a little difficult. Submitting claims to them was okay but they need to update their list of reputable contractors and investigate more how good, dependable, and reliable these people really are. They also need to investigate how things are going with customers because it's all about customer service and they've forgotten about that. They should not just have a list of people that they want to send out when somebody calls in and know nothing about the company. Some of these contractors are extremely busy and some parts are not available quickly. Also, the people that AHS send out are okay but some of these places are so far away and the schedule is too tight.

Submitting a claim which I recently did for my garbage disposal electricals isn't difficult at all. I tell AHS what's wrong and they'll send someone out. The last rep I got was very professional and the technicians have been really good. One of them actually went above his job. He wasn't supposed to tell me what was wrong because it wasn't what he normally does but he told me and I was able to call and get someone to properly do what was supposed to be done.

My claim with American Home Shield for the water faucet on the outside of the house was a very, very good experience. A guy came a couple of days after submitting the claim and it was a busy time of the year. He replaced the faucet really, really quick and knew exactly what he was doing. He took the old off, put the new one on, and upgraded the faucet where one had to turn the handle three turns to get it to turn on to just about a half turn and then get it to go from being turned off to being wide open. So that made it a lot better and it’s worked fine. I was out there with him when he did it and he was very pleasant, knowledgeable, and quick. There's no problem at all and I'm very satisfied.

The air condition was low on freon so I submitted a claim for it online. The contractor couldn't get us going the moment he arrived, so he came back that afternoon. He was thinking he couldn't go back until the next day but did so that afternoon and got us going. We had a very good experience.

I had a contractor come out to look at some air conditioning units but it didn’t go too well. He looked at the units and said they couldn’t be fixed. It seemed like he was trying to get me to buy a unit from him, as opposed to actually trying to fix it. But I did get my refrigerator fixed on a previous call so that went well with AHS.

The contractors that AHS send come out fairly quickly and know what they’re doing. Most of the repairmen can diagnose and fix the problem if they have the parts. The only problem I’ve got with AHS is if a part is needed, it takes forever for them to get it and fix the problem. Sometimes they have to go all the way out to the warehouse. For example, I have a friend whose refrigerator went out and it took 28 days to get it fixed. And then he has a washing machine that has a power problem and it’s been out now for over two weeks and it still hasn’t been fixed. Rather than going downtown to Dallas to pick up a part that may be at $15 a part, it takes a week to two weeks to go to their warehouse in California or wherever it is. So that’s the biggest complaint I’ve got. Generally, the experience is okay but sometimes very frustrating.

I filed a claim online and the process was simple and user friendly. They fixed the dual capacitor of my AC. The technician was from the company Aire Serv, a company I'm familiar with. Their tech has been out to my house a few times for unrelated issues, but now I'm a huge fan of them. All in all, Aire Serv is exactly who we want. They're timely and polite. They inform us of everything that they're doing, exactly what the issue is and they do their best to repair it in a timely manner including getting parts.

My air conditioning went out. It went out last year too, but someone came and repaired it but I think they only put a band aid over it. This time, American Home Shield sent someone out and I wasn't home. My son was there and he said, "Ma, I don't think you should go with this man. He's asking for $500." So I called American Home Shield back to get a second opinion because I wasn't satisfied with the person that came. They sent a second person out and he looked over my system and told me that my system is not fixable. I said, "Well, somebody was just here a couple of days ago and they wanted to repair it." And she said, "There was no way he was gonna be able to repair your system, ma'am." Then AHS reached backed to me a day or two later and told me they were sending someone else out to replace my air conditioning unit. I'm the happiest person in the world.

Great timely service. Very happy with diagnosis and resolution to problem.

I pay a monthly fee to AHS. I have for about 3 years approx. It is 75 dollars for someone to come out and fix the problem. When something big (bad) happens they look for a way out. My pool pump is shot, absolutely not working anywhere near where it should. To the extent that I imagine it could be dangerous to swim in bad water. So after dealing with the pool company that came out and getting the runaround I decided to call AHS. After I told them my problem, my rep at AHS told me that the pool company had SPECULATED that my pool pump cracked because the water level was low and not due to wear and tear. So this was news to me, because the pool company that came out had told my pool guy that they had fixed the problem and it was working without ever talking to me when they were at my house (plus no signed paperwork explaining their work).

We’ve had AHS since we’ve lived here and they’ve always been really good. Their reps are usually really professional. I live out in the country and not close to a really big city but they will normally tell me upfront that they have somebody in the area but it may be a little bit of time to get them out here. Recently, my air conditioner wasn’t cooling off so I logged a complaint to their website. The technician came out that day. He’s top notch and really knowledgeable. We’ve used him two years ago when he fixed something for us.

AHS fixed my water heater. But claim submission was a difficult process. It took me 45 minutes on the phone trying to get them for the first time and then once I got a number for their maintenance people, I was finally able to get through. And because of that, I am seriously considering changing. Plus, it had been difficult getting communication with the plumber. I had to try two or three different times and pay two different plumbers before they finally got there. And they want me to pay a $100 fee which I don't think is fair because I had to pay two other plumbers before they finally got there. But once they got there, they did the job.

I'm pleased with AHS. I have good rapport with them and haven't had any complaints. When we called to file a claim recently for the air conditioning on one of our rental homes, everything was taken care of. Their rep was very helpful. And because it was an emergency and it was so hot, she said they were going to bring someone at a later day. And she was able to work something and the air conditioner people came the next day. When the contractor came over, explained everything that was going on and told us what was covered or not. The guy was pretty good.

I called American Home Shield and told them my garage door opener is broken so can they send somebody out. They said, "Sure!" They asked for my information and said that they'll have somebody out to me within the next 72 hours. They were professional, prompt, helpful, and very nice when I spoke with them. The contractor was so knowledgeable and knew right away what the problem was. But he could not get the parts because it was such an old garage door opener. So right away he said that they're gonna replace it. After the repair, it was working really good.

AHS helps but does not exceed my expectations. Our air conditioner stopped blowing cold air so I submitted a claim online to them. The contractor called but didn’t give any idea of how to get a hold of them. There was no way to contact them directly because all we could do is call and leave a message. After the initial contact, they said that they'll be out between 8:00 and 10:00, but they didn’t get out there until 6:00 at night and it made it a terrible, terrible day. I have a 78-year-old mother who lives with us and she sleeps during the day. So for her to be in a 105-degree temperature doesn’t help. However, once the team of two guys got there, they got the AC fixed and did a fantastic work. They're smart, on point, very thorough, clear, and respectful. I cannot commend them highly enough. The AC is working normal now.

I called American Home Shield out for my pool. It took two or three days before they came out and said it wasn't covered because the water went off the house into here and that rusted it out. I gave pictures where I got a gutter over it, gutter goes down. There's no water that gets on it but there are slots or holes all over the top of the heater that lets the heat out and the water turns down in there. There's nowhere that they tell me I have to have a cover over it to keep the water out of it because it's made to be outside.

I don’t really like American Home Shield. I submitted a claim for an air conditioning unit and I was supposed to deal with one of their air conditioning service contractors. However, the one that we're supposed to deal with was very busy and couldn't get out to the house until a week and a half later, so we were without air conditioning in a 100 degree Texas weather. So I started to try and find somebody else to go out here, and this other company who was taking a look and troubleshooting our air conditioner determined that I needed another air conditioning unit. They left it unplugged because it's a fire hazard to keep the unit plugged in when it's not working properly.

I've been with American Home Shield since '93 when I bought my house. I don't use them all the time but I felt comfortable having the warranty. And when I used it, it worked very well. However, this year I had a frustrating experience with them when I had a problem with my air conditioner. It just froze. Somebody came out and I asked the technician to check other things since he was the expert. He fixed the AC and got it going, but within a day it had frozen up again. All the tech did was check some wires that were burned. He said, "Oh, we had an electrical storm and that’s what probably did this." I asked if it did any other damage to anything else, and he said, "It's working. It's fine," so he might not have checked everything.

I bought my condo last October and my agent recommended that I take the American Home Shield for the first year in case there was any trouble with my appliances. But with the hustle and bustle, I didn’t read all the fine print and the program I had. I thought it covered my heating, plumbing, plus my appliances but I realized it didn’t even cover my appliances. But it was my own fault and I'm taking blame for it. So the worst scenario for me buying a used condo was the fact that the AC in it is 18 years old.

My experience with American Home Shield has been very satisfying for the fact that they're responsive and very professional. They haven't denied me too much. Most of the time, I submit my claims online and their website is really easy to navigate. Except for two, all the contractors have been very good. They do excellent service and if there are extra parts needed that they didn't have, they were quick to respond. However, when I had a claim for my poolside, they don't do electrical, only mechanical.

The repair person was prompt and efficient, but AHS is difficult to contact by phone.

Once the request for service was entered, we were contacted within 15 minutes. The contractor came out to assess the problem and gave us a "true" estimate of the amount of time that would be required. The contractor was timely and efficient! The service was excellent!

The contractors always call within an hour of needing help and are very courteous and professional!!

My air conditioner was acting up and I had no problems filing a claim for that. I got rid of the first contractor because they didn’t know what they were doing. They misdiagnosed and wrote it off as nothing was wrong when in fact, it had major issues. Then AHS got another contractor out there that was able to troubleshoot and detect the fault and get it working properly. The performance of the air conditioner is good since the repair, though I'm having some rattling noise, but they don't cover that.

The work done was great but the wait time to talk to an American Home Shield representative was bad. About 40 minutes.

I've been a customer of American Home Shield for 17 years. My wife and I review the pros and cons of AHS each year as our contract comes up for renewal. Past years were much easier to justify than recon ones. Last month our combination microwave/convection oven stopped working. I reset the breaker to the unit. The oven returned to normal. The microwave oven did not. I called AHS to report the problem. AHS contracts with Sears for appliance repair. Sears diagnosed the issue, but claimed their database showed the part as "No Longer Available". According to the technician, his diagnosis and finding were reported to AHS. AHS found the part and sent it to me. When it arrived, I called AHS and scheduled an appointment to have the part installed. The technician arrived today, thirty days after I reported the issue AHS, and determined that the part AHS ordered could not be installed.

I have submitted a claim to American Home Shield for our air conditioner. I did it online and the process was easy and the site was very user-friendly. It didn't take very long. The email response was very easy to follow. I was told that I'd be receiving a phone call from one of their contractors, which I did the following day, and I was scheduled for a service. The contractors were very professional and knowledgeable. They took care of the issue at hand and explained any additional things that I might have to do to ensure that the unit stays in working condition. I've always had a pleasant experience with the contractor.

My last claim with American Home Shield was for the air conditioner. The rep my wife talked to helped us well. It was very hot here in Texas without the air condition but we got a technician to come out the very next day. The tech was very good and professional. Since the repair, my air conditioner has been working excellently. It keeps the house cool when we arrive from work and we don't have have to worry about being hot.

We recently called American Home Shield to submit a claim for my oven and microwave. I have a one-unit oven and microwave, and the first person that came out stated it was separate. AHS had to send an expert in who said it was all one unit. We finally got the unit replaced. We got it straightened out, and everything turned out well. I've been satisfied.

We had a panel go out in the oven. They tried to find a panel but couldn't so they replaced the oven. Their claims rep was very professional but the contractor was terrible. He said he was more of a repair contractor than an installation contractor. He had no idea what he was doing and we ended up asking him to leave and we installed the oven ourselves. American Home Shield's great to work with but they need to query their contractors a little bit more before they send them out to make sure that they don't have a situation like this occur again.

Filing a repair order's easy, but getting the air conditioner repair done is the problem. The technician came out, made a diagnosis and said that the problem was wiring in the wall, and American Home Shield said they would not pay for it. And then I had another person come out and all it was was a relay switch and I never could get a hold of anybody at AHS that would call me back or talk to me about the problem. I ended up having to pay for the repair myself because their person misdiagnosed the air conditioner's problem.

Over the years, we've had several things that had to be repaired and American Home Shield haven't canceled on us yet. They once paid for a plumber to come out because the sewer lines from our house were clogged up. We also had two repair calls for our air conditioning, and then we also had our microwave and hot water heater replaced. They're fabulous to work with and we're very happy with them. We recommend them to people all the time.

American Home Shield came and had the air conditioner fixed so it's now working fine. The contractors AHS sent were all very nice and there's no problem with them. Our interactions with the representatives over the phone were fine but the wait time is excessive - I had to take a book and read. I was on hold for 45 minutes to an hour each time so this is an issue that could be addressed.

I always hear a recording when I call in for a claim to AHS. I never get to talk to a person, which I don't like. I've been with them for 22 years and their motto is, "If we can't fix it, we'll replace it." However, it didn't apply with my air conditioning unit. They're not replacing it which I understand but it was a big let down. It cost a lot of money. I'm on Social Security, so I don't have that much money. It never dawned on me that that would come up and that they didn't cover anything. Also, they raised the initial payment. It was $50 to come out to look at whatever, and now it's up to $75. I'm having to talk it over with my son and we're gonna have to go another way. But they've been good with other things throughout the years. I would recommend them, but I would share my experience with others and have them see.

I had American Home Shield when I lived in Nevada and that's why I signed up here in Virginia where I bought a house that was 12 years old and that has not been taken care of. I'm pretty glad I did. I have tried filing claims both online and over the phone and both times, I had no problem. The most recent one was about my refrigerator. The contractors sent were very professional, nice, and knew what they were doing. When I described the problems to the repairman who was calling to set up the appointment, he actually brought with him what he needed because he figured what it was over the phone. He had a general idea of what it was.

My water heater quit and had to be replaced. I had no problem filing the claim with American Home Shield and they did very well. However, I would not invite the service man that came out back in my house. He acted like he was afraid to use any extra material and he didn't put down any floor protection for my new rug. He just placed his tools down and he even laid his dirty tools on my bed. Then he couldn't drain the water out, so he took the heater out with the water in it and dropped it out the front door and let it crash on the lawn.

We were advised to get this service as we purchased our most recent home. Not long after moving in we called about the fridge that wouldn't cool. First visit the tech said it couldn't be repaired and said it would be replaced. American Home Shield insisted on sending another tech. Few weeks later, second tech agreed it needed to be replaced after attempting to repair it. Again American Home Shield refused. At that point it had been 3 months and we had to buy a fridge rather than wait for them to fix it, only after the fact agreed to pay a percentage of the cost. We called about the AC because it wasn't keeping things cool to be told it was fine. Only to realize the thermostat was the problem and replaced it at my expense (not wanting to repeat the experience with the fridge).

I called in a service request for an AC repair. I was told the repair was expedited however it's almost Thursday (my birthday to boot) and no appointment has been scheduled. I have an Asthmatic child and we're doing the best we can to make it through. Did I mention we live in Florida. Customer service is awful especially the Georgia call center (Rep. Ciara should be banned from any employment requiring good customer service from her). I have paid for this contract for two years and this is my first time using the service. I will never recommend American Home Shield to any homeowner. I will definitely warn those in my community to go with a reputable company. Hopefully I can get the repair done soon. I will definitely be taking my business elsewhere.

Well you need to have 1/2 day to call and get a representative. Then they have to call you back and that is a phone message and then the 45 minute on hold again. Then they send a workman that comes out and really is not clear about what he needs to do. Then you find out they need to send someone else. He comes and you are now 2 weeks into the repair... washing machine for my example... and they tell you they want to replace the equipment instead of repair it with a similar item. So the washer is not the same as the dryer but also was under counter and needs to fit but their proposal doesn't fit. So they will give me about 1/3 what it costs to fix or even replace the existing equipment and that is it... No place further to go. But I gave them a 3 star because they at least are offering a settlement... Good or bad... At least not telling me to go away.

My air conditioner did not seem to be cooling properly. I called and the technician not only diagnosed that issue but looked over the entire unit. Excellent work!!!

My air conditioner wasn’t working and American Home Shield sent someone over and fixed the problem. If I have any complaints, they pay for almost none of that. So the expense was borne by me. I had to pay for that and it cost me a couple hundred dollars. But so far it's working well.

We had a leaky toilet about three months ago so I filed a claim to American Home Shield. The process was very easy and everything went very smoothly. The contractor was professional and did a fine job. The repair worked and the toilet has been working fine since then.

It was a good and easy experience with American Home Shield. A recent service had to be recalled so the technician came back to fix it. I submit claims through the phone and there's a wait time, which would be an issue if I'm in a hurry. But, otherwise, it's okay.

Submitting the claim for my air conditioner was easy, but getting them to follow through and send somebody out is very difficult. Nobody showed up yet. The air conditioning company they're supposed to send out is not calling me. I've called American Home Shield twice and still got nothing.

I'm satisfied with American Home Shield and they're cordial. I submitted a claim for my air conditioner and the process was easy. The gentleman they sent was extremely well-versed and I'd get him back again. My A/C is working well since the repair.

My air conditioner went out and American Home Shield came and fixed it. I filed a claim online and I called them too because I had a disabled person in the house. At first they said they'll send somebody by Monday or Tuesday and when I called and talked to their rep, she said they'll send somebody out within the next hour and they did. They were very prompt. The technician was very helpful and gave us good information. He said it happens and sometimes they just go out from time to time and that we can have somebody come and check it once a year. Overall, it was quick and they were very considerate.

I had a broken garage door spring so I went online and submitted a claim with American Home Shield. I quickly got a response back from a contractor and then we set up a time for them to come out and look at it. It went really smooth, and the contractor did a great job. He was extremely friendly and he even offered to do some other things to the garage. My experience with AHS went very well. In fact, when my AC unit went out, they did a great job with that too. The AC unit is working extremely well. And when they fixed the garage spring door, they even offered to fix the other one for an extra fee. So everything’s working great. For the many years I’ve been with American Home Shield, it’s been really good to me.

We submitted a claim with American Home Shield for our air conditioning and I didn't have any issues with their reps and the contractors that they sent. Everything has been fine since the repair. I've always had a positive experience every time I had to deal with them.

We had a hailstorm here that damaged our roof. We called State Farm, our insurance people, and they came out and looked at it. They contacted American Home Shield who did the replacement of the roof for us. The contractors sent by AHS were all right but weren't real good about telling me every time what was gonna happen. The only dislike I have is that they never have gone back to pick up the three bundles of shingles that are still here on my driveway. It has been a month since the job has been finished.

The air conditioner went out. I had to call because there is a problem with the website - it won't let me login, submit another password, and keeps in a loop. I even called AHS and asked about that but they wanted to send me to another website to get technical support and we're all busy. So I ended up both times, every time using the phone, and that process was very easy. The contractors have been awesome across the board, and everybody's been really helpful. They are above and beyond, prompt, communicative, and did a great job. This is my first experience with any kind of home warranty and we're lucky we got this because we've used this a lot already and it really has been turnkey and seamless for the most part. We're going to keep our home warranty going, and I would definitely tell people they need to get this.

No relief in the summer heat for our family of 4 that includes 2 small children. They've sent two technicians out and they both said the same thing in regards to the a/c unit. American Home Shield refuses to cover the cost of repair which was to simply vacuum out the old refrigerant and replace with new and inspect for leaks. They don't care about their customers. It's despicable. All we've done is paid a monthly premium to them for the past 11 YEARS!! We've been dealing with having no a/c since July. Shame on you! This is CROOKERY!

Buyers of new homes be aware of this conniving and thieving company! Their operations and tactics are scumbag like to say the least. I bought a home that included a 1 year warranty with this crooked company (American Home Shield). A few months into being a new homeowner I noticed I'm having issues with the motor in my refrigerator. When I went online and opened a service ticket it said there is a $75 service fee. After I called into their customer service line to clear this up, the rep was incredibly rude and not understanding of my situation and complaint. I told him what they're doing there is absolutely disgusting and is blatant theft!

Always quick & effectively responsive when I make a claim.

Family Heating and A/C is a small but highly motivated service provider. The work was performed in a timely manner, and corrected my problem of a blocked drain line. Very good to know about these folks.

The contractor we dealt with was very polite and answered all of my questions. The part needed had to be ordered and he kept me informed of the status every step of the way. Once the part came in he installed it quickly. I'd definitely recommend him!

Although it took some time for the serviceman to come out, when he did, he worked quickly and efficiently. There was also a mix up on the billing and we were charged for a follow-up visit to refix a previous problem. But when I called AHS they resolved the matter over the phone. So in the end very satisfied.

Our most recent experience was excellent just as it is every single time we contact AHS. The timeliness of the response, the clarity of it and the availability of a live operator make a sizeable difference. We have been very pleased with the operational end of AHS.

My husband took out this policy. He was very pleased with the help he received on setting everything up. However, when he called to make a claim on the air conditioning they got CMB Heating and Airs out here 2 days later. CMB Heating and Air would not give me a written receipt for my payment or for what needed to be done. What is that all about? Well days later after not hearing from anyone my husband called American Home Shield only to find out, they refuse to fix it. Now we live in Texas. So of course the A\c had to have problems when the heat was ramping up in the 100+degrees. Again American Home Shield refused to fix it. What? In Texas with no a\c!! So, I can't attached a receipt because the tech refused to give me one.

I am happy with American Home Shield. However, our second to the last contractor, the plumber refused to turn in our paid receipt of $75. It took months for that to happen. Also I had to stay on them when I had issues.

My claim was for HVAC repair and it went exactly the way it was supposed to go. I filed it on the website and then I was contacted. I got an email response back that said who the repair people would be and that they would be contacting me. They did and we set up a time. The contractors were one of the co-owners of the company and they were friendly, professional, courteous, kind, and clean. They fixed the problem and everything was good. The problem hasn’t come back.

Our air conditioning stopped working, so I submitted a claim with American Home Shield. It wasn’t the best place, but when I talked to the actual contractor, he was really nice. He was really busy and couldn’t come right away when I called, but he came on Monday. I wasn’t present when he came, but he talked and explained to my husband what was happening, what he was going to do, and what materials were going to take for him to repair it. Our AC has been working great ever since. Whenever I have another emergency, those are the guys that I want to come to my house.

My last claim with American Home Shield was an air conditioning repair and I submitted it online. The contractor was excellent, although his availability was a little bit long and there was a hot spell. It took him a week to get out here but he was very professional and courteous. The air conditioning unit’s been satisfactory ever since. The coverage for the expendables, in this case refrigerants, were probably lower than average. So for the premium, I was a bit unhappy with the coverage and the amount of the reimbursement for the Freon. But it's still an okay coverage.

We have two accounts with American Home Shield because we have two homes. Our rental home needed the water tank or heater replaced. The person that they sent out gave us a long list of stuff that needed to be done, and we questioned that. When we told AHS that we questioned that, that particular contractor had nothing else to say to us. They wouldn’t return the calls or do the work. We contacted AHS and that’s when they told us that we had the option to get the work done ourselves and then they would give a set amount to help pay for that. So we had to go out and get someone else to do the work. The other contractor installed it and then we had to get a reimbursement of a specific amount from American Home Shield to make up the difference.

We had a problem with our air conditioner last month. It was crunch time. The weather was so hot and the AC people are really busy. Their rep wasn't able to get out here for days but the lady was so nice that she worked with the AC people to see what we could do with an emergency situation, since we're seniors. I am so grateful to her. She did manage to get the appointment moved up two days. That was awesome and I truly appreciate that. When I called back, the next girl wasn't so nice and as willing to help, but we managed to keep the appointment the first lady got for us on a sooner date. The repairman that came was really nice. He was really courteous and knew what he was doing. He took a look at the AC, had brought the parts with him, and the AC got fixed. We were very happy because it was 102 degrees outside. I'd recommend American Home Shield.

My dryer wasn't drying for the most part so I submitted a claim online to AHS. The technician they sent took a look at some things and indicated what he felt the problem was. He rectified it and got the dryer fixed. So far, my experience with AHS has been great.

I submitted a claim with AHS to get my AC repaired so I called them and the wait time was terribly long. This summer, it hasn't allowed me to do any of the AC issues online. The contractor has been out twice and this was just for one AC unit and then three times with another AC unit. So it's taken them a couple of times to get it together. We've but a handful of contractors that weren't good, but once we reported that they are not, AHS usually gets rid of them.

I recently filed a claim with American Home Shield for our AC unit. The service technician that they sent was very professional and polite. I had to call them out one more time but the AC unit has been working great ever since. I'd recommend them.

I submitted a claim to American Home Shield for our air conditioner but it took them a week to get out here and fix it. The contractors were fine. They were just too busy.

I submitted a claim for our oven to American Home Shield and they took care of it. We had some problems with the installation, but eventually it was taken care of in a fine manner. Since the repair, it has been working fine.

Worst experience ever... They have bad contractors. They took 5 months to tell me that my service was denied, enough to say that there were included tons on minutes over the phone every week!!! If they are going to deny a service they can do it but not in 5 months... Terrible customer service! DO NOT WASTE YOUR TIME WITH THIS COMPANY.

We are homeowners & have been members of AHS for over 20 years. We have always been very satisfied with the promptness of reply once called or emailed for service, to the fast callback from the service provider. We would & have recommended AHS.

I absolutely LOATHE American Home Shield and can’t wait to terminate our contract. It should be noted that after being vacant for over 1 yr, we moved into our home in October 2015 and thought we did the right thing by contracting AHS’ services. Since starting our contract, we’ve only placed 4 claims, none resulting in many costs, if any, to AHS.

The most recent service was for my Maytag dishwasher. The gentleman was on time, very polite, very thorough and you can see he check every aspects to ensure he did not miss anything. Before he left he would tell me what he did.

We paid monthly premiums to this co for 10 yrs. During that period, we submitted small, nothing major claims. Toilet wont flush, a few electrical issues. But when it became apparent our 20 yr old ac unit was on its last breath of air, turns out, they hardly pay a thing. The tech they sent out to our home even told us, AHS will band aid a big ticket item to death before they replace anything. After looking this co up on the BBB in Memphis, TN, I was APPALLED that AHS has been allowed to stay in business with what appears to be thousands of complaints from anything from poor cust service, to billing and the list goes on and on and on. Shame on BBB of Memphis for giving this UNETHICAL company a B rating. This is what happens when companies Clearly must have some sort of sweetheart deal with their local BBB.

I'd recommend American Home Shield. I've never had a problem with them. I filed a claim for our ceiling fans, and the process was easy. The technician that they sent was very professional. The fans are working back up except for one, so I'm going to have the tech come back out.