American Home Shield Reviews

AHS service contractors make quick fixes with bare minimum to insure 100%. I had a repair 4 months ago, leak AC unit. They never found actual leak but replaced a small part as it was rusted. They re-pressurized system and said good to go. Four months later same problem. This time they found one leak (most likely same one as 4 months ago). They patched leak and said good to go. No troubleshooting to ensure there may not be additional leaks. The 2 calls in a 4-month period cost me $650 dollars plus monthly payment = $850 in a 4-month period. So ask yourself is it worth have a warranty if this is the service you get?

I recently submitted a claim with American Home Shield for my clothes dryer, which was easy, but getting it resolved was a nightmare. It took three days for the contractor to get in touch with me and five days for them to get out here and look at it the first time. It took another week for them to schedule a follow-up appointment. They told me that once I got the part that they ordered, I could call in to get a sooner appointment. I did that, but they said they don't have sooner appointments.

My most recent claim with American Home Shield was for a plumbing problem. Submitting a claim to them was an easy process. The contractor they sent was wonderful. We were in a rental property and I've had them out there a couple of times before. I'd recommend them to my friends.

Claim submission through the phone was easier for me, and the wait time for the telephone was very short. I have failed to pay my service fee, a couple of times because I would ask the service technician that came out, and they would say that I'd pay that to American Home Shield, and AHS will take care of that. And then, I didn't know whether I should go online or call American Home Shield, and assumed that I would receive a call confirming that I needed to pay for it, but I didn't, and got a little behind, so that was annoying. The process for me finding out for sure what I owed and who to send the payment to was a little confusing to me. Nevertheless, the contractors were all very good, professional, timely, didn't make a mess, and they were in and out quickly.

My garage door was bouncing back when we try to close it. My keypad on the outside wasn’t working too. I called AHS and they told me someone will get in touch with me within 24 hours. That same afternoon, someone did get in touch with me, and the next day, they came out. The technician was extremely great. The first time around, the problem persisted and I called back the number that called me. They sent him right back out the next day and I didn’t have any problems at all. They were really wonderful. Everything is working now. Even if AHS is a little costly, I'll stay with them because I never had any problem with them. You call them, they send out someone, and it's done.

Failed from the first service call... Took over four times to actually fix the dryer because they sent a common thug to my house that was demanding extra money he wasn't entitled to, threatened me in my own home and they kept calling the same guy back. Then they still haven't serviced an item I called on for over three months. Then my AC goes out and six visits total with it working only six days in the three weeks it took, they chose to cut a 15 year old unit in half to install an evaporator coil configuration kit and six days later my house is filled with smoke and smells like burning plastic. They said, "turn off thermostat and we will get someone there in four days... "

First time I ever called them I sat on hold for 45 minutes before finally giving up. Tonight while following up on an open service claim it took me 61 minutes to get through to a representative. Sure would be nice if you don't adequately staff your phone lines to let the customer know an anticipated wait time. When I finally got through I found out they moved my service claim into "options" status two days ago, meaning it is sitting with the appliance purchasing department. Problem is, nobody bothered to notify me of the change in status. Had I not called in I would have continued to sit around waiting to hear back while my dishwasher is inoperable. Based on my experience, the customer service is not very good.

American Home Shield was incredibly difficult to work with. They just put band-aids on all of our issues. The service calls generally ended up being the same cost as it would've been if I paid somebody out of pocket without a warranty. Our pool pump failed, which normally would've been covered, but American Home Shield was very restrictive on the times that they could come out and deal with it, and we had to get it done quickly because it would've cost more issues on our pool. We ended up paying $500 out of pocket for that. I sent them the claim later to see if I could get money back for it. They denied it because I didn’t follow their protocol.

I've called American Home Shield a number of times with regards to why I'm angry now and displeased as a result of a claim that was put in for service back in the beginning of this year for a property in Philadelphia that is covered. It got boxed and it was carried out for months, and it still is not correct. However, they think it's closed because their contractors said that it's closed. No one is taking ownership of the fact that the ceiling was taken down.

I had a broken pipe in a bathroom sink then I submitted the claim online to American Home Shield. The contractor they sent was fine. AHS paid for it and it's been wonderful. I had a great experience with them.

My most recent claim with AHS concerned air-conditioning problems. Submitting the claim was great and the guy they sent was very good. I've actually had him before. The air conditioner was fixed in a timely manner and everything has turned out a lot better. I had luck with this company so I'd recommend them.

I have been trying to get my Kenmore washer repaired. This will be the third service call if I can ever get through. The website tells me I have to call in my service request since this is a recall. I have been calling for 3 days trying to get through. A message begins by stating that they are experiencing a heavy call volume. I have been on hold for 45 minutes before hanging up. Do they only have one person in customer support? I really don't think there's anyone there!! Once my washer's fixed I'm going to shop around for another home warranty company.

I actually like American Home Shield. It is the contractor that they have chosen to work on air conditioning unit in my area. The contractor Air Doctor is a questionable contractor. The first time they came out a few months ago they said I needed the Freon to be topped off. Then a few weeks ago I heard water leaking and the sound of water going down the drain. Then my AC wouldn't cool. I called to put in a service request and the same contractor came out. The first time they came out they said my unit was totally frozen and there was ice all over the outside and inside unit. I took pictures and there was never any ice. The same contractor told me I had to wait 24 hours for the ice to melt, and I would have to wait til Monday and keep the air off.

Placed my first call last Thursday and had problems with the American Home Shield preferred contractor from the start. Called AHS (waited on hold 30 min to get through) and the customer service agent was rude and condescending. I dealt with it, explained my problems with the contractor and received no assistance. The contractor was to come out this afternoon but called this morning to cancel because their technician called in sick. At this point, I have been patient, but without air conditioning in 90+ degree heat for 5-days (that's been the average daytime temp in the house. I live in TN).

I was an AHS policyholder for two years and didn't renew for a third because the claims handling process was, to say the least, challenging. FILING the claim was easy. Getting AHS to assign a qualified contractor in a timely manner was quite a different matter, even for minor appliance repairs. The call center staff was indifferent to the claims, the contractors in AHS's vaunted "network" either wouldn't return calls or show up at all, and AHS reps offered no solutions other than to advise me to "find a contractor" on my own and then have that contractor submit an invoice for the work performed. As if a truly qualified contractor in a high-demand area would be interested in that, right? Duh!

I had my dishwasher checked out about 3 weeks ago and paid the repairman $100. He said I need a new dishwasher because mine is too old to repair. I called your company last week and they had not even processed the claim yet, nor did the CS department have any idea what the claim was for even though I gave them the claim number. By the way, I had to wait on hold for 30 minutes before anyone from AHS answered the phone. Once someone answered the phone they acted as if they could care less about their job or helping the customer. They said the next step was not their department - I should call back in a few days because AHS does not have enough manpower to call the customer back and let them know what is going with their claim. It was a week later before I had time to wait on the phone again for 30 minutes for AHS to answer their phones.

August 17th, 2016: I called American Home Shield (AHS) to file a claim for my broken air conditioner. AHS assured us that they would find a reputable company to come service our air conditioner as soon as possible. This was a particularly difficult time for us because my wife was in her 2nd trimester, which of course, is a very difficult time. To add, the weather in Atlanta, GA in the middle of August is extremely hot and muggy - ~100 degree F with 100% humidity.

My dishwasher won't turn off. I call AHS and they send a tech out. He says the motor and controller board needs to be replaced. I wait a few days and hear nothing. I call ahs and the tech never told them what I needed. Turned out the tech is no longer in business. AHS has their escalation department contact me. They tell me they will have another company come out to evaluate the dishwasher again and that I won't be charged for the service call. I get that call but the company won't service Monroe, Wa. I have been on the phone on hold now for 97 min. waiting for someone to answer the phone. I paid my $410.00 for a year policy and I regret ever using this Co. Run as fast and as far as you can from this Co.

My garage door was not opening or closing properly so I did an online claim submission to American Home Shield. The contractor was very helpful, had it fixed in no time, and told me what to look for in the future.

When I wanted to get a faucet fixed, I had some difficulty getting in touch with AHS online. But the contractor who came out was very knowledgeable and got it done. The faucet's been fine after the repair so I'm happy with the experience.

The only claim I've ever done was on our AC unit. We noticed that some water was dripping out of the ceiling from right around the vent area. I called American Home Shield and they got somebody scheduled to come out, and they did what they needed to do with the drain line. Then while they were up there, they noticed that the drain pan itself up onto the AC unit was rusted out, and that was another part of the reason why the water was dripping down. They got that scheduled to get replaced about a week later. The contractor was very professional and courteous.

The refrigerator side was not cooling properly and American Home Shield responded quickly when I filed a claim online. A technician contacted me the same day. It took him a day to come out and get the fridge fixed too. There was one part in question and we're still in the trial phase to make sure it's fixed, but the refrigerator seems to be doing okay. However, if it's the second part, they can't replace it since it's no longer available so I'd have to replace the refrigerator. My experience with American Home Shield has been fine and so I'm going to look back through the contract that will expire in December.

I was in the process of purchasing a new condo so I bought a warranty and paid for the whole year in advance. Right after I moved in I found the a/c needed freon and called AHS (I did wait the mandatory 15 days as that is how long the mortgage and closing took anyway). No a/c and AHS said 24 hours for a service call. I ended up talking to my realtor who informed me that the prior owner gifted me her service warranty that she had already paid for the year. So that was on 9/5/16 and I have been calling AHS ever since trying to cancel my contract. No service was ever performed and I had already paid the $500+ for the year of coverage.

I have an over the top microwave for which I have AHS warranty that started in June 2016. It broke down in beginning of August and we scheduled a tech to check it. He advised the magnetron tube had broken and microwave will have to be replaced. I have made over 20 calls to AHS and till date the only answer I hear from them is that they are waiting from GE to provide them the diagnosis. I have also routed the call thru their supervisor but same result. I am so frustrated with this experience. Please help.

The claim submission with AHS was easy, however, when the technicians come, they got another set of information that was not what we said in our claim. That has happened a couple of times and it's quite frustrating. We were very clear on the initial call what and where the issue was but when the vendors got there, they said they don't deal with that.

My American Home Shield experience has been pretty good so far. I had a claim for an air conditioning problem and their response was fairly quick so I was pleased. The serviceman showed up within two days and had it repaired for me. He was good and explained what happened. However, when I got my checking deduction, AHS raised my premium without notice.

I've had my disappointments with American Home Shield because they seem to do anything and everything possible to keep from fulfilling a claim so far. I had an air conditioner outside that needed to be replaced and had to pay for that myself, and that was carried under the warranty. They nitpicked about any little thing to keep from paying it. I thought about joining the class action lawsuit it had against American Home Shield at one time but I left it alone because they do come out and do what they can to satisfy me. But that cost me over $5,000 and they didn't do anything to help me out with it.

It’s been okay with AHS. Recently, my air-conditioner was not working properly and submitting the claim was very easy. I went online and it was simple to request for service. The technician came out right away. The service was great and he was very friendly and knowledgeable.

I absolutely love working with American Home Shield. They were so responsive and I've been a client since 2000. I have a home that need repairs of some type every year and they brought me the best technicians. Sometimes we have to order parts and I totally understand, but if I didn’t have them I would have spent thousands of dollars on my home over the last 15 years.

I’ve always had good service with American Home Shield and we renewed our yearly things with them. However, I didn’t use them on my most recent claims because it was an emergency and I had to cancel. The last claim I filed was for plumbing claim and they responded fine so everything was good. The contractor who came out was nice, did his job, and everything was great. The plumbing since the repair has been great.

Our air conditioner was not working. We called it into AHS and they sent a local company out. They have 2 days to come out. He did not fix the problem and then AHS told us they have 5 days to come out and would not expedite it. Then I looked at this person's reviews all over the internet. He has horrible reviews, most of them involving American Home Shield. I called and spoke to a manager and she said there is nothing she can do. She said she could not and would not expedite it and if I wanted someone else, I had to cancel the request and wait 24 to 48 hours to get someone over. And I have to pay another 75.00.

I have been waiting on a repair to my refrigerator since mid July of this year and today is 9-17-2016, and I have had almost no communication on this repair. A repair is possible, I am told, and a part was ordered, and it was suppose to be in by September 9, 2016. Yet, no one has contacted me to make this repair. I was offered a small amount of money in lieu of the repair, but I would not be able to buy anything with what I was offered.

On a pool pump replacement in late June, AHS sent Ray from Aqua-Brite of FL Inc where he noticed our pool HEATER was rusting (14 years old) and told my wife it was caused by our in-ground sprinkler head spraying on it. I found it unusual that a tech would make a statement like that without first concluding the sprinkler was indeed spraying on the unit because had he checked, he would have found the spray pattern, like ALL of our sprinkler heads, spray away from the house and this one in particular AWAY from the heater. Was Aqua-Brite looking for components to condemn, thus saving AHS future claims? Makes me wonder. I didn't think much about it until I started wondering what happens if I have a heater failure since I paid for this optional coverage?

I have been having problems with my old refrigerator for the past 6 months. It has stopped working 5 times within that time. A repairman comes to fix and then it breaks down again. I called AHS and asked how many times it needs to break down before they approve a replacement. I was told there is no limit, as long as it gets repaired then they will not approve a replacement. Each time the refrigerator stops working, I have had to give away or throw away all my food. This is such an inconvenience and waste of money. I am VERY disappointed in their service and lack of consideration. I was told that I am free to go buy myself a new refrigerator. What a waste of money to pay this company money each month to get this kind of service. In the long run it costs more.

I needed my air-conditioner charged up so I called American Home Shield to submit the claim and they took care of it for me. In less than 24 hours, I was contacted by the contractor. The tech was out a couple of times and he was great. On the other hand, I bought a new house and the owner of the house had the insurance done there already. When it’s time to renew, I went back to BCD because they don’t have a $75 charge for them to come out. That's the only downfall I have for not going back again with AHS.

I had a plumbing issue outside my house and I filed a claim online. American Home Shield got back to me the next day and had a technician out the following day. When I pressed the button to when someone got here was just a quick 24 hour time. The technician was a genius and was absolutely wonderful. He was prompt and was absolutely right. He talked to me about the things, told me what was wrong, how I could avoid any problems in the future, and to call him at any point on if anything were to happen. I did call back for something else that got messed up, but other than that, he did a great job. It’s been a wonderful experience having American Home Shield take care of my home.

I submitted a claim to AHS for my air conditioning unit and they responded pretty quickly. However, the contractors didn’t really say what the issue was. They just came in and extracted water and left. And they didn’t provide any feedback. I just know that I continuously have the same issue. This is the second time they’ve been out. I've only been charged one service fee, but I’m not quite sure if they’re really addressing the issue because I keep hearing that dripping sound. It's cooling but I don’t know if the problem has been fixed.

I'm writing this letter to express my disappointment from your unsatisfactory level of service. I expected much more from a company of your standard. My first problem occurred when ARS was dispatched to my house in September 2012 to repair my sump pump. The new unit appeared to be running fine until Hurricane Sandy struck. Due to the unit being installed incorrectly, my basement flooded and caused thousands of dollars of damage. As a result, my homeowners insurance company sued ARS and won.

After my experience with this company and reading the below reviews, I'm confident the reviewers below are either employees or being paid by the company themselves to write these positive reviews. I have been a customer for 4+ years and never needed to make a claim. I have a 40+ year old furnace that is still chugging along... Until recently. Cracked heat exchanger, pretty hefty repair. Most people wouldn't want to drop 50%+ of replacement cost on a new paint job on their 1979 Ford Pinto but, not AHS. I'm getting ~ 50 cents on the dollar for cash in lieu on what it would cost me to actually replace the exchanger. They feel it's better to continuously repair a 40+ year old item with major issues than actually do the prudent thing and replace it since... "We will repair until it can't be any more" which, in this case, would be code for **.

I have a home warranty but now find out you must have total failure before they even care to assist. Partial failure where I must sit a hand fix the float each hour, they consider acceptable. Total failure with a sump pump is a flooded basement and 1000 deductible for a 400 sump pump. Don't use them. They are the worst and don't care. I paid the 400 myself as must have a working sump pump. Terrible company.

Aug. 4th 2016 it was reported that the A/C was broken. Both units since the house has two separate units were not working. It is now Sept. 15th and the 5th company is out checking to see if it can be fixed. Each company has reported that it can't be fixed, it is too old and where the problem exists (freon leak for one) it would have to be taken out of the place it resides in the house and gone through just to find the leak, let alone the other problems. Florida in the summer time is horrible with the heat. My son has multiple sclerosis, and can't get overheated or he ends up in the hospital. That was told to AHS many times, but they do not care. In fact they would drag their feet on even contacting a company to fix at least one of the units. You would think after nearly 7 weeks they could get the unit fixed. Yet all they do is send out another company in hopes that they can maybe fix it.

Well I called AHS to put a claim because my AC is not working. They send or contract this co. Total Air Care in Florida. It has been 3 weeks without AC. I called AHS because they are the one that I have the contract with and they seemed like they don't care. I have a child with handicapped and they are telling that at this moment if I decide to change AC Co. we will have to start all over again. I feel that I have not received a great customer service. We have tons AC company here in Florida. I am pretty sure they would have help me find someone else. Now today they are saying that the part will get here today or tomorrow. I am hoping they will call me today and said the part is here and they can come today or tomorrow or will mean that I will have to go thru another weekend without AC. I just want AC in my house. Thanks.

The most recent claim we had to American Home Shield was for a plumbing problem in the bathroom. Filing the claim was very easy and we did it late in the evening. We logged on the computer, they set the appointment and everything was good. In about 8 hours, the contractor contacted me. The service with the technician that came out seemed to be fine, except for the fact that he looked at it and told me that a certain part of it wasn’t covered and it was going to be an additional $300. The plumber said it wasn't covered and I was required to pay out-of-pocket. We had him fix it because it needed to be done. But we contacted American Home Shield and they said that they would make a note of it. Outside the extra charge, the experience was fine.

I have made over 20 calls to American Home Shield since June 2016... Every single call I have made has had a hold time ranging from 1 1/2 hours to as long as 3 hours and 15 minutes. Absolutely disgusting! When finally getting a live human on the phone, they have been rude and confrontational... which evidently, based on all my calls, seems to be an acceptable manner in which to conduct business. I have had somewhere between 6 and 10 visits to my house to repair the washing machine by three or four different companies. None have been able to repair my washing machine and I have been very patient going through their attempts with zero luck and no washing machine now for over a month.

Very disappointed. I had to paid $75 for a problem that they can't fix. I had a plumbing leak from my toilet and they denied coverage because the cause of the leak is from the uneven installation of the floor. To my knowledge, when I purchased this policy under the contract they would cover improper installation, repairs, or modifications, undetectable Pre-Existing Conditions, Insufficiently Maintained Equipment, plumbing etc. However, they would cover and blamed it on the floor. That's really upsetting as real estate agent. I won't refer this company to anyone.

We contacted American Home Shield about our freezer leaking and filling up with ice and ice maker not working. Technician eventually came out (after a few phone calls), paid him $100 service fee and he said we needed to defrost for 4 days. Eventually we rented a fridge at the cost of $150 and let it defrost. 2 months later, same problem exists. I call AHS and let them know having the same issue. They tell me because 60 day warranty has passed, have to pay the $100 for a new technician. Rather than fight with AHS that this is the same issue and 60 days was not enough time, I agree to the new $100 service fee. I ask for the same tech, they tell me he is no longer available in the network.

Called on Sunday for hot water leak to put in the request. Since I had shut off the water they did not expedite the request. The contractor that was suppose to do the job supposedly called at 4:11. There was no call according to my phone. I called at 6 to talk to their answering service. So I had to wait until the morning. Called in the morning and was told it would be Wednesday. So I called another plumber out myself to make sure it was indeed the hot water heater and we were safe. Gave me a high estimate so called AHS to see if they would work with me. The representative said, "give me 2 hours. If we can't find someone in 2 hours, you are allowed to use your own."

We use American Home Shield quite often, and our experience has been excellent. I do my claims either online or over the phone, and usually, within an hour or so, I'll get a call back from whoever they assigned it to. We set up an appointment, they come, then they fix it. The contractors were very efficient and courteous in every instance we’ve had with them. AHS is easy and effective. Sometimes, they even exceed our expectations.

I have paid for the service. Every time I had an issue that was under warranty, they send out a "technician" that does not know what they are doing. I (or you) would never hire any of the people they send out. They were all inexperienced people that cannot get business on their own. Then once they finally agree with you on the problem/issue, you have to fight with AHS to get them to fix it.

Our air conditioning unit stopped working and American Home Shield sent someone out to fix it. Submitting a claim to them was an easy process. I went online and placed the work order. The people called me either the next day or the day after that. It was quick. Their contractor was very professional and courteous. They called, set up an appointment date and they took care of the problem. They gave us an estimated time between 12:00 and 4:00 and they came out within that time frame. Our a/c is working now as it did before. They were good and they have been wonderful to me. I’ve always had a good experience whenever I have an issue and need to have something repaired. I’ve never had a problem with them or any of the contractors that they sent out. They’re awesome.

I had a big leak in the air conditioner and it had blown out into the carpet so I had to call American Home Shield. It took them so long to answer the phone. They had me on hold for 45 minutes. They gave me several different companies and the one I ended up going with was able to come out the next day and made it quit leaking. Overall, AHS is worth the money but I guess I should use the online thing next time so it's not frustrating.

I have been a loyal AHS customer for more than four years on two separate properties. Typically they have been responsive, helpful and reasonably fair with their coverage. However, buyers should beware. They DO NOT take responsibility for the follow-through of their vendors. For the past month I have been battling an ongoing A/C issue in the middle of the Texas summer (97+ degree weather) and still have no resolution. One year ago, they sent a subcontractor, Royal Air, to my house to diagnose a problem. It was a second opinion after the first vendor they sent out did an improper diagnosis. Royal Air told me we needed a new A/C condenser (outside unit) and coil and charged me $4,200 for a matching Trane 16 Seer, 5 ton system with a 10-year warranty.

Needed one service this past year to fix leaking pipe. Contractor/Plumber came on time, was clean and courteous, and completed the job quickly. In the past, we had the same experience with a new hot water heater. Well worth the money that year!

I called American Home Shield for an air conditioner repair. The rep was very nice and the contractor they sent out did what he was supposed to do. He knew how to take care of the problem and did a wonderful job.

Our garbage disposal stopped working and the sink was leaking so I went online to submit the claim with AHS and it's easy. Initially, they referred me to a company which I had to call three or four times, and I couldn't get people to answer to even get it scheduled. If I have to call three days in a row to get someone to schedule an appointment, I don't wanna deal with them. If they don't do a good job, then it's going to be a lot of getting in touch with them. I have also had problems with a couple of vendors that AHS selected because I had trouble with the representative to switch me to someone else. So my claim was assigned to another company. But the people that I ultimately ended up with did fine work and since the repair, I haven't had any issues with the garbage disposal and sink.

Great service. Contractors quickly respond to set up appointment once request is easily made online. Contractors are professional and polite. Provide repair quickly and explain the problem.

The plumbing company that was called to come to my house by AHS arrived when they said they would. The worker was well identified, clean and respectful. They identified and fixed the problem in less than 30 minutes.

I've been with American Home Shield for over 13 years and it's been good. When I needed something done, they were on it and they took care of the problem and made my life much better. I call them to submit a claim and they answer right away. I can submit online but they still accommodate me because I don't wanna deal with the computer and I'd rather talk to a human body so I know it's been done, received, and retrieved. There was one contractor who came then something else had occurred that made the thing go out again. At first I thought he gave me a bad part but he didn't and so he explained that to me. So, everybody's been nice and took care of me.

It was easy to get through American Home Shield and submit a claim for my air conditioner, but whoever they tried to get to help me out took a while to do it. I am retired and I live in Louisiana, so the house gets hot and I can't wait a week. I've been with them for five years and I had a little problem with a door opener for the garage a couple of years ago and they were able to take care of it the next day. That could wait a week, but not the air-conditioner. The people they used were not even from Louisiana. They do have franchises near the town I live in, but their main office is in Kentucky and that's who it goes to. I had to call Kentucky to see what's going on. This franchise dealer put me as number one, but they want to put me off for a week. So then I called AHS back and told them what the deal was, so they found somebody within the area who took care of it the next day.

I had good customer service with American Home Shield. It was just the service provider that they had selected that I wasn’t happy with because they had to come back and do something else. I had a microwave and a refrigerator issue. Their contractor came out to repair the refrigerator. It worked for a few minutes and they had to come back out. They did come back immediately but it’s still not working correctly. But I let that go.

My recent claim was when the top of our washer lid needed to be replaced. It started to crack and then it just cracked on its own all the way. Sears came out and that didn’t go too well. They came in, saw they needed to order a part, left, took my deductible check, supposedly ordered the part and I never heard back from them in a week and a half. After a week and a half, I called and they said that they would send someone else back out, but they had not ordered the part. So they had to come back out a second time, didn’t have the part, had to order the part, and then came out a third time and put the part in. But the American Home Shield rep was very efficient and professional. They did what they were supposed to and I'm satisfied with what I paid for.

I needed my dryer to be repaired. I filed a claim to AHS over the phone and it's much easier through that. The customer service reps were good. I like them because if I don’t have my contract on hand, I can just give them my name and whatever question I have and then they can find it right away. The number of the contractor was given to me and when I called them, a gal asked me a few questions which were really easy, and she was able to take care of an issue. Instead of sending someone out, she knew what was wrong. She ordered the parts so when a guy comes out, he has brought the needed part to fixed whatever needs to be repaired. I think that was really good because it was about time management. They didn’t have to send the guy out, see the part, write it down, go back, and then come back. Since the repair, my dryer has been working fine.

We placed a service call and they sent someone a day later on an emergency like A/C service call in the hot weather of Houston. The people they sent to do the job are terrible. They found the compressor needs replacement and they think we are idiots. The technician says we are going to need 11 lbs of refrigerant. I asked an expert who said the most we would need is 5 or 6 lbs. I called American Home Shield to see the alternatives, but they offered me nothing but wait for a call with the offer. I would have to wait days because they are working on the 6th of September on the same kind of deals. By then we will be fried by the heat. What a poor customer service. I am considering reporting AHS to BBB if I do not get action quick.

AHS has recently declared that it will only pay $10 towards the cost of air conditioning Freon and that the customer is responsible for the rest. Fine, except that AHS chooses the contractor who, in turn, outrageously OVERCHARGES the customer for the Freon, and the customer has no control over that. It is clear that the relatively high charges for Freon by the contractor are intended to cover for service also, which would have been fine if there was no warranty and the contractor was hired by the customer. It is clear that AHS has come up with this scheme to "share" the cost of service with the customer.

The people who installed my air-conditioning a couple of years ago didn’t finish the job. I didn’t realize it until I had a home inspection after that heavy rain we had in April. They were supposed to put insulation on the pipes and they didn’t. When the insurance inspector came out and was looking at the roof, he said we needed to get them back out here to do that because that makes moisture. In the summertime, it sweats and drops. So American Home Shield got them and they came back out, and finished their job with no charge to me. No hassle and I appreciated that.

I have a contract on a rental house and on our personal house with American Home Shield. Every occasion I've had to deal with them worked out just fine. The technicians from their contractors were knowledgeable. They typically were able to fix things. Sometimes they had to order a part, but generally the period of time involved in that was not too long. There were one or two occasions when I've talked to them on the phone where it turned out it wasn't covered under the contract so I was a little bit irritated about that. But generally, it's been a totally happy and satisfactory experience with them.

My kitchen sink was leaking so I submitted a claim. AHS then told me the contractor that they were going to use and I called them. I didn't want to have a lot of leaking in a day or two so they came that day and fixed it. They seemed to know what they were doing. However, the last time they were here, they said they were gonna need a part, left and then came back with the part. I would have liked for them to have said that they were leaving rather than they're gonna need a part, and when I look around, they’re gone. But I figured they were coming back. I actually recommend them all the time because I've had a fine experience with them.

I recently had a leak in our bathroom and filed a claim for it. The process of submitting a claim is pretty good but it's not very specific. Some of the options that you have to select online aren’t very clear or some of them are too vague. I'm sure that it was designed that way to apply to different people who have different plans, but that’s not very helpful when you have a very specific issue. For example, there was a leak under the toilet on the upstairs and then there was a leak in the basement, but it wasn’t clear if that was going to end up being a plumbing issue or not. What if they have to get behind the wall? Wouldn't that be a structural issue and wouldn't that be left to somebody else?

When I called AHS to submit a claim for my microwave, the built-in one over the stove, they told me that it wasn't covered. So I cancelled my membership and then out of the blue, they called and told me they were going to send someone out because they do cover it. Then one time, I called and it took them forever to send somebody out. I had to call and remind them that someone was supposed to be coming out. I wouldn't recommend my friends to them especially that I found a cheaper one because we all want to save money.

The service was excellent, the guys were very nice and professional. They kept me in the loop on everything that was happening. My only issue was, they initially order the wrong heater. So I had to take off work an additional day for them to install it. They were very apologetic and I understand that mistakes happen. Would definitely use them again.

My most recent experience was an outstanding one. The contractor contacted me quickly and came to make the service call when he said he would. He was professional and knowledgeable. He made the repair and left the work area spotless.

I had excellent service from the initial call to AHS all the way through to the installation of the new door on my microwave. The AHS receptionist and the service tech were both very professional and courteous.

I submitted an online request for plumbing service. Within a couple of hours a plumber contacted me to set available time for the next day. The plumber came out in less than 24 hours from the service request and fix the issue within 30 minutes. It is safe to say I am a happy customer of American Home Shield.

As always, I was impressed with the prompt attention to my service request. Greenway Services was sent to my home to fix my AC unit during some of the hottest days in Memphis in June. The technician was professional, courteous, and explained what he was doing and why. He gave me handy tips to help the unit run smoothly, and even changed out my filter for me.

I would be careful and make sure what you're getting. I just tried to get a quote and they would not give a price. Kept telling me to read online what it would be and I could not find it.

I had an air conditioning unit repaired recently. I filed the claim online and it was pretty quick. However, it took AHS almost two weeks to get somebody out because they said it was summer. It was at the height of the heating season when my air conditioning upstairs went out. But everything was fine after that. The contractors fixed whatever they had to fix, which was great. I don't have an issue with AHS per se but I do wish the response time would be a little faster. When they have a lot of calls, they don't answer the phone and it just rings and rings.

When we moved in, we knew that we're going to have two claims. It was the water heater and the dishwasher. We called AHS about the water heater first. The man that was sent came pretty soon after AHS notified me. We had a 50-gallon water heater in a little bitty space. He would have to do some tearing out of a wall to get it in there. But he measured that a 40-gallon would go and get in there just well. So he filled out his report and sent it to AHS.

I recently filed a claim for my air conditioner with AHS and the guys came out in less than half a day and fixed it in about 20 minutes. In this particular claim, everything worked well. I have had times where they weren’t so fast.

My outdoor unit in my rental property needed some servicing. I submitted an online claim with AHS on a Saturday and heard back from the contractor on Monday. Everything was smooth and fast. Their service was reliable. There were some issues when I called the contractor back so he sent a technician out and it was fixed right away. I’m very pleased.

I'm glad we have American Home Shield. The claims representatives are always very helpful and it's nice not to have to look in the Yellow Pages to find someone. Generally, I trust the contractors that AHS sends out. Most of them are always very nice and some are just more knowledgeable than others. I've had a bad experience when it took seven trips out before a pipe under my sink was fixed, but I chalked it up to a young technician who's rushing and not taking the time to look at the problem.

The technicians sent to our home generally come quick and some are okay and some aren’t. Sometimes there's a day that things don’t go right. There are a couple of technicians I won’t call back like the one who broke the Radon machine. This man came out and knocked over the Radon machine and it was unplugged for a while and my kids who live in the basement got sick. It was in the furnace room so I was aware this is what happened and one of my kids checked to see what was going on.

I have my real estate deals and I use American Home Shield on them. I have a personal policy with them as well. There was no trouble submitting a claim. Royal Air is an excellent company and I was using them before I even had American Home Shield. The old R-22 systems are no longer made and I had the older system. The coil was leaking and it can be repaired but when you repair the system, you have to have a bunch of Freon put in. American Home Shield only pays $10 a pound for Freon. If I had it done, it would’ve cost me maybe $1300. I got a whole new system, which wound up costing me $6300, but American Home Shield only gave me $600 credit toward it, which is way off because the new coil is well over $1000. The credit that American Home Shield gave me against the new system was a little short. They’re not giving a legitimate credit toward a new system versus getting the old system fixed.

I've had good results with AHS. They're very polite and efficient so I'm very happy with them.

I was with this company for around 14 years. I was authorized to call someone because they could not get anyone and they would pay. When I called them as instructed they refused to honor my claim. Their reply was, "I do not care what you were told we are not paying". This happened 2x. The last straw was when I called for service on my dryer and I had to wait 7 days. Was told that was the earliest I could get service. That was the last straw.

I submitted a claim to AHS for a leak and the plumber that AHS sent seemed to have wanted to charge too much money, so I took care of it on my own. I hired my own contractor and AHS sent me the difference in money. And this was the only positive experience we've had with them lately. Two other experiences had been pretty painful because they used just any of the contractors and we live further out from the metroplex. And a lot of times, the contractors take five days to come out here to take care of the problem. So rather than using a local contractor in the area, AHS goes outside of the area.

AHS sent a technician when water was leaking out of our garbage disposal. The tech then replaced the disposal. He did a fine job, he was friendly and on time.

When we were on a family vacation out of town sometime in June, our renter called on Sunday night for a water heater problem. They called again on Tuesday night, this time for an air conditioning problem. We called American Home Shield both times and they took care of everything. They’re very, very kind, pleasant and did everything they could to not interfere with our vacation. In fact, when I first called that Sunday, Lone Star called me the next morning and set everything up with me. They did the water heater and they were great. Parsons, on the other hand, did the air conditioner and we were very pleased as well.

I called American Home Shield to file a claim about our leaking water heater. We couldn’t see or feel that it was actually coming from there so it had been leaking for some time. The claim process was quick. Their rep asked some questions and I answered them, then they set up an appointment for me. There were some loose pipes and the technician was able to fix it. It didn’t even take him 15 minutes and now it's working with no leaks. Overall, their reps were courteous and it has been a quick service.

I submitted a claim online with American Home Shield to have someone come out and take a look at my air conditioning unit as it was making some noise. I waited for a while to see before I made a claim but everything's cool and went well when the contractor came. The problem was solved for the most part and they gave me all the information that I needed and answered all the questions I had. The A/C is working the same after the repair. The noise is what it's supposed to make because the system is brand new. It's normal noise and nothing out of the ordinary. I'm satisfied with American Home Shield and I have no problems at all. Everything’s already been taken cared of so I'm good.

Our outside air conditioner unit was squealing. At first, the noise went on and off, but then it became constant. So I called American Home Shield to file the claim. I’ve done online filing before and found that it can be problematic, so I called and the rep set up my claim. Then the guy came out and he was really nice. He took a look at the AC and found that the motor that ran the fan needed to be replaced. Within a couple of days, he came back out to put the motor in. He knew what he was doing and he worked with what he had. However, I made the mistake of not looking at his work before he left. Because the unit ran really loud, there was a lot of vibration. I looked at it and was shocked to see the appearance of the fix. There were some noticeable things that didn’t look too good.

I had a pool issue so I went online and submitted a claim to American Home Shield. AHS then contacted the pool company, then the pool company contacted me within a couple of days. It was in the beginning of the summer wherein they were really busy, but they said they're on their way. It's a really good pool company which I could follow exactly where they were location-wise, how close they were to the house, so I could make sure that I was there. Then their guy looked at the pump, said he knew what the problem was and replaced the capacitor. I signed off on it and he left. It was perfect. The pool is completely working now.

The people we bought the house from had American Home Shield and so we got to inherit it. We bought it with the house, it got transferred to us and we renewed it since then. Our most recent claim was dealing with our exhaust fan in our bathroom upstairs, which was not working, and the pool pump that had a leak. American Home Shield sent service to help, and both service providers were stellar and they did a great job. Submitting the claim online was fairly easy and the customer service representative was very helpful. The repairs were fairly quick in both instances. The technicians were responsive and professional. They showed up within the allotted time and they're working properly now. So far we're extremely pleased with the responsiveness, the overall cost, and the service as a whole.

I recently submitted a claim with American Home Shield for our pool pump, and it was very easy. The contractor they sent was more than professional and courteous. He did some work on my pool before, so he was a known individual. I was very happy with him. My frustration was with getting approval for the replacement. The challenge was that they’ve cut their staff who helps approve replacement parts for their suppliers, and it took over two weeks to get the part approved. In fact, the supplier purchased the part and installed it without approval, hoping that he would get approval since their ability to approve parts was so abysmal. He knew it was more important to keep me happy than it was to take care of the company. I found out eventually that they approved it, but that was at least another two weeks. It took them a month to approve to repair the parts, and I was very unhappy about it.

The contractors were very professional and we're sure that they cleaned up as they went along. I really appreciated the time and attention to detail that they displayed. My air condition is working very nice and I'm glad they were able to do the job well.

I call in an claim for my AC unit 2 months ago. The company they sent out was more interested in sales than fixing the problem. They never fixed my AC and we are still waiting on an response. American Home Sheild keep telling me that they are doing more research. Had another company come out to check the unit to see if they found the same thing as their company. And they found something totally different.

Our AC broke. It's 90 degrees out. It's been broken for over a month. First, AHS sent out an AC contractor. It took a couple of days to get them in. They said they couldn't fix it. It took another day to get their paperwork in. They said we needed an electrician. AHS assigned it to an Electrician who was on vacation. We had to have two more conversations to get them to reassign it. Then the electrician couldn't fix it. We need an AC repair person. AC repair person assigned, several days before they can come. Once they arrive, they can't fix it. It will take them a couple of days to submit their paperwork. And it's someone else's problem. AHS is so unhelpful. It's been 90 degrees in our house for a month and our AC is still broken. Never, ever buy insurance from this company.

AHS has a very poor communication system. If you need anything more than a common repair, you may need to call and talk with a rep. The summer hold time is usually 2 to 3 HOURS. The authorized contractors may refuse a repair if it will require a special authorization. Even then AHS will fight to not pay the bill. My AC unit needs the evaporator coil replaced. The replacement model is a different dimension and requires removing and reinstalling the whole furnace. AHS refuses to pay for the furnace removal and replacement because it requires some modifications. The contract hides this under the exclusions G. 4. b. Costs of construction, carpentry, or other modifications necessary to remove, relocate, or install equipment. In my case, this cost is $900 that they want me to pay.

The only reason I am giving a star is because there is not an option for zero stars. Extremely long long wait times to get someone on the phone, only to be passed to another person that cannot answer questions either. This is not a first or second time experience, but an every time experience. They claim to warranty plumbing and A/C, however they do not cover the work it takes to get to these areas. I would not mind if the vendor they used was not extremely overpriced. I should not have to pay hundreds of dollars for sheet rock work to get a 11 dollar pipe fixed. I will not be extending my contract. GOODBYE AHS.

The contractor from AHS was experience, professional, and identified what need to be fixed. AHS customer service both person-person and online scheduling was excellent.

It was the very first hot spell of the season and everybody's air conditioners went out that weekend, including mine. I filed a claim to American Home Shield over the phone, which was very easy to do. The rep was courteous, took my information, and told me who they would be contacting and how long it would approximately be before they got in contact with me. The technician got here as quickly as possible and repaired my air conditioner once he got here. He was very courteous and explained to me what he was doing. Since the repair, the performance of our AC unit has been perfect and it has been cooler in my house.

When I call on the telephone to submit a claim to AHS, I wait for a very long time. So the last time, I went online and it went pretty much quicker. The technicians that we've had have been great. The only thing we weren't real happy with AHS was when we had some ductwork problem. In the policy, it says "ductwork" but when I had different people out here to look at it, AHS declined very quickly that our policy did not cover ductwork. But that was the only time that we weren't real pleased with them and we'd still recommend them.

I called AHS for my air conditioning unit. They set me up with somebody who came out, looked at what was wrong, came back and explained to me what was wrong and what he was gonna do, and fixed it. I would recommend them AHS.

Our air conditioner wasn't working correctly and it was 97 degrees out so I filed a claim with American Home Shield both online and over the phone. Unfortunately, they don't have emergency calls on the weekends, so I had to wait till Monday. But the technician who came here was very nice. He got the call on Monday, although it was Wednesday before he got out. It was just a switch that caused the problem with the AC, and he fixed it in half an hour. The AC works and I'm thankful. But AHS is not great because they said, "We're sorry it's 97 degrees out, but we don't work on the weekend."

I had a dishwasher repair that needed to be done not long ago. I submitted the claim online and they contacted me very quickly. The dishwasher was repaired within a week and it went very smoothly. The vendor worked out well and everything’s still working great. It's been a very positive experience with AHS. So far, the contractors that I've used have been good.

We had a power outage when we were out of town. When we got back in town, we had hot water. Two days later, we had none. We called and American Home Shield scheduled us immediately. The claims rep was very helpful while the vendor was courteous and knowledgeable. Everything went fine until the fact that it came down to we were responsible for that component in our hot water tank. When the vendor came and checked it, he said that the circuit was apparently scorched, so that was not covered under warranty. I mentioned that we had been out of town and we received a text from my energy company saying that our power was out but it came back on. He put two and two together and said it must've come from the fact that the power was out, came back on and burned the circuit up.

I filed a claim for my garbage disposal and AHS was great. It was a week out but that worked out fine for me. The guys who came were very pleasant, very professional, very kind, and I appreciated that. We have big dogs and they worked around them. They were great. One had to come back though because the dishwasher got affected but he got it fixed in five minutes.

We don't use American Home Shield very often, but so far we're happy with them. I normally submit claims over the phone, but I also know I can go online. We have two air conditioners in the bedroom, and we noticed that one unit was not cooling. We called American Home Shield and then the contractor called us. It was Thursday and they said they were booked. They couldn't come till about Monday or Tuesday. Luckily on a Friday afternoon at about 4:30, they called because they were on a call in McAllen and they stopped by here and fixed the problem.

I've been with American Home Shield for several years and I also have another property owned with American Home Shield. There were no issues about communication, it's just that I have been dealing with bad products and the people assigned, too. I'd file a claim at night and I'd call them the very next day. They told me they had it and that they were gonna send someone out and they did. So it was cleared up within two or three days of my initial contact.

Our water heater wasn't working so I submitted a claim to AHS. They called within half an hour and scheduled service for two hours later. The techs showed up on time and fixed the water heater. Since the repair, the water heater's been working great.

We did not have "spark" start capability with our gas stove. The electrician who came out was timely and courteous. He also knew what he was doing. He quickly resolved the problem and we were very pleased. He was neat and clean.

I recently filed a claim to American Home Shield regarding my air conditioner. Submitting a claim was really easy. You could either call them in or you can go online, which is something I prefer to do, and submit it. Once submitted, someone will call you back right away. It's not an all-day thing where you're waiting for somebody to look at it and call you back. They send you an email letting you know that they got your request and that depends on what time you put in the claim. Before the day is over, someone will be calling you to set up an appointment to come out.

The online process for filing service claims is very easy to use, and the AHS vendors that have been sent to our home have all been great. Prompt, courteous, professional and they fix whatever needs fixing promptly.

The water line in the refrigerator's freezer was broken. AHS sent an individual out who was not trained, not certified on the product, and couldn't fix it after the second trip. What I’m concerned about is that I'm paying for somebody who is capable of resolving an issue in its entirety. It appears as if the first person is just able to fix the very simplest of things, which I don't think is the way I want to approach a problem. I like somebody to come out and fix an issue the first time. The next time I'll place a call, the first thing I'm going to ask is if the person is capable of resolving the problem or just identifying it. I'll make sure that it's done correctly.

We had a dryer which went out that AHS replaced, and that went really easy. Then we had a dishwasher that has been going in and out for a year. AHS approved a new one for us so that was convenient but we paid probably two or three extra service fees for the technician to come fix it. The motherboard would go out again, and they’d come again. It would work for about a week and then go out again. It was just a mess. Most of the technicians are pretty good though - three out of four. It’s just that service guy that we didn’t like too much. Most of the claims reps are very friendly, too. Filing a claim worked pretty easy over the phone except that I was being put on hold a while. Nonetheless, they really work hard to get us settled and satisfied so we don’t have any problems with them. We’re happy with AHS.

I had a claim for the same fridge but American Home Shield had to send two different people for it. First one was Sears and there was a wait for them to come. The first person who was supposed to come had a family emergency so he couldn't make it on the scheduled day which was a Thursday. Then on Friday, somebody came but when he realized that it was the second fridge, he said that he can't look at it and that it would be covered by another technician. So the next technician came on Monday and he was really nice but he said that since it's an old fridge, he didn't know if he could repair it. However, he said that he might be able to do it but it needed a bunch of parts.

American Home Shield wasn't able to resolve the problem I have. However, it's not so much their fault because the wiring that's needed in order to do the job wasn't there. But I got to pay more money to have someone do that. I guess that's the way it goes. It's just frustrating to have to pay money to get something, but I understand. Everybody in AHS was nice. I did my claim over the phone and the representative was nice and the technician too. He was presentable, showed up on time and tried his best to do the job. The frustrating part I guess is that he couldn't get it resolved, so he had to come back another day and then come back another and not be able to do it.

The claim that I recently filed for my air conditioning went all right. American Home Shield is pretty prompt with the service and I don’t usually have any trouble with the contractors except for an issue where somebody didn’t show up. They were from a different area that was too far away. It all ended up good in the end though.

I tried to do an online claim for my refrigerator but their system wouldn't take it so I called AHS. Then they had to come back for it so I filed a second claim online. They keep sending Sears which I'm not really happy with. The first guy who came to repair the refrigerator left a tool. I called him about it and also told him that the door's not closing right and it's really stiff. He said he'll look at it when he comes to pick up his things. He came to pick up his things but he never knocked on the door. So then I had another guy come and he got it fixed. When I had the air conditioner replaced, the guy from an independent air conditioning contractor was two days late but he called every time. He was supposed to be here in the morning at 10:30 and he didn't get here until 2:30.

My air conditioner in one of the rooms was blowing little cold air, so I thought something was wrong with the system. I submitted a claim with American Home Shield since I wanted them to come out and check it out. I did it online and it's very easy. The contractor called me the same night to tell me they were coming over. They came two days after. It was really fast. After they came out and checked everything, nothing was wrong. Additionally, the contractor was a great guy. He took care of whatever I needed and he gave me a good feedback and ideas on how to fix the problem in the future if I need to. My experience with AHS has been great. They take care of what I need. In fact, I called them only twice for two issues and both times, they sent knowledgeable contractors to fix the issues.

Submitting a claim is very easy. Either the contractor gets it fixed or if they leave and then I have a problem with the same item, they come back. They don’t charge me again, but I have always had a resolution to my problem. Last time the motor of my garage door started making terrible noises, but it stopped when it was halfway up; it would neither go up nor down. Apparently, there was a gear that’s tripped in there. I called American Home Shield, they sent someone out and they were able to repair it. It works perfectly.

American Home Shield finally got my dishwasher fixed. I filed my claim through phone and it was not difficult at all. Their rep was helpful and their technician was very thorough with everything because that was the second time that someone had been out to check. The first time they couldn't find anything and thought it was the disposal only. They did switch out the disposal because it was broken, but the dishwasher still kept filling up with water. The technician who came out cleaned it up and got it working. He was very good. My dishwasher is great right now. AHS is very good.

We had American Home Shield at our old house for 18 years and we loved them, but we moved to a totally different place in Texas and tried a different one here. They came when we signed up for a mortgage and put the other one in instead of American Home Shield. And after a year, we said, “Forget it”, and we switched back to American Home Shield. We've been really happy with them and we've been using them for almost 20 years now.

Called in a service request for my A/C and now 2 weeks later I still have no A/C. I have complained to AHS about contractor lying and stating he has set appointments with me that did not exist, being rude on the phone to me and now not contacting me or AHS at all. AHS has called them twice now with no response and all I get from AHS is they are allowed 24 hours to respond. So when I call back over 24 hrs later I am told well now it's a weekend and they have until the next business day. It is August with temps over 90. When the contractor did finally show up a week ago to replace my part that part was also broken, but I still had to pay him $690. All AHS keeps saying is sorry and have a nice day. Hard to have a nice day without A/C.

Submitting claims was not the problem with American Home Shield, but the response time was. During my first experience with them, it was okay. I had a dishwasher that needed repair and the first guy who came to look at it didn’t fix it at all. It was only to take the silverware tray out of the top and then it was cleaned very well. The second one was much better, though.

My AC condenser was cracked. It was leaking freon and then freezing up. It was very easy doing the claim online with AHS. Their staff called because there were certain parts of the replacement that weren't covered, and they let me know exactly what parts I would have to be charged for. The contractor installed it on Friday, but then something happened. By Saturday evening, the house was hot. I called them Sunday morning and left a message, and they were at my house that afternoon and fixed it. The AC is better than before, as it keeps us cool at night.

My overall experience with American Home Shield has been satisfactory. I recently filed a claim online and it was very easy. The contractor got back to me the next day.

We’re very satisfied with AHS. We had something done with our air condition, because it was leaking at the wrong pipe. The two guys who came to service it were friendly and they showed up on time.

My most recent claim was for the dryer. Submitting it was okay and the dryer is working fine now but the person that's supposed to come over here took over a month. I called American Home Shield and all they said was they have contacted the company. Then they got back with me and said they were waiting for the part. It was back and forth, so I was very disappointed. As a matter of fact, I was already about to cancel AHS.

The process of requesting service was relatively easy but because of the way American Home Shield does business, it took much longer than necessary. I had to call them and request a different contractor because the other one took too long. American Home Shield seems to be very difficult to get ahold of either on the phone or through their web chat. The first time I tried to contact them for this incident, I was 30-something in the queue. I wasn’t going to wait that long, so I tried to do a web chat and that was a 30-minute wait. So I waited for a more obscure time of the day when fewer people would be trying to get ahold of them ‘cause I didn’t want to sit for half an hour or 45 minutes on hold waiting to place my claim. That part is very frustrating and that’s very normal for them.

Our AC unit went out for about 36 hours. We submitted a claim to American Home Shield and the process was easy. I called them and the representative was efficient and quiet. Also, the technician was very friendly, knew his stuff, and was in and out fairly quickly. He was ahead of what he thought. It's only been about eight hours and the unit seems to be working as expected. The repair had made it better and we now have air conditioning upstairs.

It was in June when my Bosch washing machine leaked all over my laundry room and a young man came out from Associated Alliance but couldn’t duplicate the leak at that time. He reported back to American Home Shield and I paid my $75, which is the norm when they come out. It was left that I would monitor the machine and get back to American Home Shield if things didn’t get better. The machine leaked again as soon as I put laundry in it. Associated Alliance is not taking any more appointments for American Home Shield because, apparently, American Home Shield has not been keeping up to date with their payments to the company. So I'm left with having to go directly to the company and pay for it myself because I've been now two months without a washing machine and I can't go much longer. It is a rather major issue not having a laundry machine in this weather.

My most recent claim with American Home Shield was for a cracked pool pump. Filing the claim was easy. I did it online. The first technician that came out was not very professional. Although I gave them a negative review, that was the first one. I've had about six claims that I've done this year, and all the rest of them have been incredible. After the first tech came out, I called AHS to send someone else out, and the claims representative that I spoke with was wonderful. AHS sent another technician to be here right back out, and he was incredible. The pool pump was repaired within one business day and everything's been just fine with it.

I called AHS to service my air conditioner and within 24 hours, the contractor got in touch with me. When that technician came out, he said, “This is an HVAC issue” so the $100 that I had to pay was transferred over to them. They had to come back out and since it was less than 30 days, there was no charge because that was a warranty period. It was definitely a money-saver. I intend to call them for some other issue for it's very convenient for me as a homeowner. Everything was excellent and I have recommended American Home Shield to a few others.

I called American Home Shield on Aug 19, 2016 as I'm complaining of a water leak from my bathroom down to the ceiling of my ground floor. They sent a contractor from the company, Mr. Rooter Plumbing, and a guy named "Saint" went to inspect where the leak was from, and he told me, AHS (American Home Shield) is not allowing him to do the work because he said, he cannot see any leakage at the time he went to the house. He advised me to take a picture when it's leaking again. That was Friday. Saturday morning, I called them and I told them I have the picture and begged them to send someone to help me fix my leak. No action. Sunday morning, I called them again, and this time they said they're tied up and promised me somebody will check the leak on Monday, August 22. They sent someone, but the guy said, the leak was from the A/C, not piping.

We have a gas leak. No hot water, no heat. Called them. Took them 2 days to have someone come look at it. When someone finally got here the person said he is unqualified for this job. Had to wait 2 more days for them to tell me to find our own plumber. Found our own plumber - he called them with a quote. I called several times to figure out what was going on and couldn't get a straight answer from anyone. A lady finally called us saying it wasn't covered and she would call me right back... Never heard from her. I called back the next day and then they told me it was covered.

I sent American Home Shield an email on Tuesday afternoon and Comfort First came on Thursday afternoon. I like the guy Ryan. He knows what he's doing and does a good job. In 15 minutes he told me the circuit board is bad and that it isn't communicating with the heat pump. A part was ordered the same Thursday afternoon and I told them I will pay next-day shipping to get some AC back on in the house, but they said they don't do that. So it went on and finally the guy called early this afternoon to say they'd be out tomorrow between 10:00 and 3:00. It's been over a week with no AC and it doesn't make me too happy.

American Home Shield recently dealt with my air conditioner which quit drawing out cold air. I submitted the claim online and that was very easy. All I did was put in my address and picked which item has gone out on me. Then I got an email from AHS telling me who the contractor was and that they should be notifying me. AHS also gave me the contractor's phone number. I called three times but it wasn’t AHS that was the problem. It was the contractor.

American Home Shield was efficient, polite and very responsive and gave me the company that would re-contact them and a number that I can reach that company at for my gas range-stovetop unit. Things went well and the most part of my experience was very pleasant. I have one concern, though, which is it’s very difficult to reach them on the phone. They have a message that says something about “We care about our customers. We’ll be with you shortly,” and that “shortly” turns into about 30 minutes. I’ve stayed on the phone for sometimes an inordinate amount of time before I’ve gotten a real person. They definitely need to improve shortening that length of time. Still, the technicians were all very polite, professional, efficient, and courteous. Everything is going well since the repairs have been made.

I was very pleased with American Home Shield. My AC unit wasn't working properly. I filed a claim over the phone and the AHS reps I spoke with were great. It gets hot in Texas so I was really grateful because later that day, a technician came to fix the unit. He was very pleasant and took not more than 30 minutes to do the repair. The performance of the unit has been fine since then.

American Home Shield was good. I submit the claim over the phone and online. I've had electrical issue and they came in and fixed it. I've had a good experience because the contractor guy has called me back right away and he was pleasant and very helpful. Having AHS was money well-spent.

Claim submission was super easy. The only difficult claim was when we had to get our air conditioner replaced. They had to go through so many different steps to make sure that we really needed a whole new unit instead of trying to fix it. We had the technician before, and we really liked him. There was also another company that they use but we do not care for. But overall, AHS has been very helpful because this is our first house and having that saved us a lot of money.

In the beginning, we had good luck with AHS. We had a number of things go wrong because we had bought the house and some of the appliances were old even though they're in top condition. AHS responded fairly quickly and cover things. They send good people but then about eight months ago, we had a problem with our heat pump. Unfortunately, what had happened is at the time, everybody seemed to be having problems. It was the time of year when everybody was turning it on and so the whole world was calling up air conditioning people saying, "It doesn't work."

The most recent claim was two months ago, and it had to do with a microwave oven. Online claim submission was easy to make. I got a call that day and it was taken care of that afternoon. They typically make the response within two days so it was unusual for American Home Shield to respond that quickly but that experience was a very positive one. My only criticism of American Home Shield is that, when I get to the point that the appliance need to be replaced, I have to go through extra layers of proof, and it's a cumbersome process that I've experienced in the last two years, but I understand from talking to folks that own other home appliance warranty that it's the same thing

We don't have any problems submitting a claim with American Home Shield and the process works well. They worked on our garage door and plumbing. Our latest claim was for our upstairs air conditioner that wasn't putting out any air and I thought that the blower was shot. We hardly ever use it and inadvertently the fan had been left on for a year or so and has been sucking air in and filling up the filter with whatever comes out of the air. I didn't think to change and when we had company, we used the AC for the guest bedrooms but it wouldn't put out air. So when the contractor came, he found the filter was clogged and then he went outside and found some problems with the compressor unit. They fixed those so it worked well.

My air conditioner broke so I filed a claim to American Home Shield by giving them a call and then booking it online. AHS sent over a really good company and I had no issues with the technician. He was awesome and fantastic. Everything’s working fine since the repair.

Our refrigerator went out and we were told there was only 1 company that would be available to provide us service. The earliest they could provide service was 4 days later. After the first call, I made a second call and spoke to a service supervisor. She said there was nothing that could be done. AHS has no obligation to provide service over the weekend. Poor service.

I have had my oven panel replaced three different times (each with a trade service fee of 75.00). The contract states that they do not have to match the color of the appliance, so I have a two toned oven that still doesn't work. To make my frustration worse I have been on hold for 35 minutes for customer service who transferred me to make another appt. After being on hold another 1 hour 27 minutes, she told me she could not help me and transferred me back to customer service. She was nice enough to tell me I would be on hold for at least another 25 minutes. After 25 minutes I hung up.

Of course, the hottest days of the year, and the AC started blowing hot air!! Did I mention it was the weekend, also?! I logged into AHS and completed the easy online work order. Within an hour, I was contacted by an AHS rep with the confirmation of the order and details for repair. Then the repair company and called and set up our repair time for Monday. Matt was prompt, friendly and fixed the unit within an hour. He even had the part needed with him!! We love AHS!!

My hot water heater started to smell like it was on fire while I was in the shower and clearly needs replaced - it's more than 15 years old. I called a variety of phone numbers, all to get redirected to a robotic menu in which I was never able to talk to an actual representative to explain my situation. Currently, the earliest the robot could get me schedule is 6 days out--and that's only for someone to come look at it. So then I'll have to wait another week for them to come and replace it?? Looks like I won't have any hot water for at least two weeks and there is no one to contact to resolve this issue. I've never felt compelled to give my opinion or review of any company until this experience. Horrible and don't forget about the $75 just to have someone show up.

I had a claim to AHS about two weeks ago with my air condition and my electricity. The air wasn’t flowing correctly in the house. They sent two different technicians out for the air condition because they can't figure out what was going on with it. The first technician who came out said that the air ducts was blowing some air, but they weren't flowing heavily. He then sent an electrician out and the electrician had to change some of the breakers. And then they only had a week of recall ordered, they sent another electrician out. It wasn’t the same electrician and then they're saying that the vents need to be closed but still because of the way the house was built. So they need to check that out, but the first technician didn’t show that. He was walking out then he got that air flowing and it was fixed. It's now better than before. Now I can operate. It's cool in the house and I can sleep.