American Home Shield Reviews

I recently contacted American Home Shield for a garage door opener. It was extremely difficult to get a hold of them, always over an hour wait just to talk to a representative. I can put them on speakerphone and go clean my house and have half my house cleaned before they’ve picked up the phone. They need to get a system for that. Even the contractor had to wait half an hour trying to get a hold of somebody to get approval for a light switch to be changed. I don't want to wait long only to be told that something is not covered.

The technicians contracted by American Home Shield are knowledgeable. My last claim had something to do with the electrical plumbing and it went well. I opened another claim yesterday but I'm still waiting for that.

I filed a claim for my garage door opener and AHS contacted me the next day so we talked and I paid them. The people that they send out respond quickly and things are repaired timely so I’m satisfied. Excellent experience every time I use them.

Submitting a claim to AHS hasn’t been a problem. Sometimes short of going online, I have to wait a while. Nevertheless, it’s been a good process. The contractors have been knowledgeable. They explain what the problems are and pretty much tells me what it would require to fix the problem, and they go ahead and do it. The only thing is sometimes there’s a little problem with the scheduling. I live so far away from where I work but we generally work it out. Also, I’m not aware that there have been increases every year for $2 or $3 on my monthly fee. They may have brought it to my attention and I just didn’t notice it. Other than those, AHS has been providing a good service.

My most recent claim to American Home Shield was for my refrigerator icemaker. I did the claim submission online and had no problem with it. The contractors who came were excellent. They were here once about a year ago for the refrigerator for a different item. American Home Shield also indicated to me that there was a new policy available that covered a lot more and for less money so I took that. That was helpful and nice.

I had a problem with our garbage disposal. I submitted the claim online (I do everything online) and the process was fantastic. American Home Shield sent somebody and the person replaced it. Now, my garbage disposal works great. It has been a good experience. It's a very good and useful service.

My overall experience with American Home Shield has been fine. I usually file claims over the phone. It's been a while since I made a claim, but everything went smoothly.

We have been with AHS for over 14 yrs, in fact I liked them so much that I referred neighbors, family and friends. In early July we had a leak in our kitchen ceiling, so we called them and they sent out modern plumbing. The guy after cutting a 12x12 in my ceiling tells me that the leak was coming from the plumbing pipe located on the roof and that it couldn't be fixed by them. He said that I need to call a roofer to seal around the pipe. So, I still have to pay him the $75.00 visit fee the 15 minutes he was here and for cutting the hole and finding the leak. He then tells me, that after I have it repaired, I have to call AHS to have them setup someone to repair the hole he cut in my ceiling.

Brentwood is very hot in the summer, and we were very worried when the air conditioner went out. But American Home Shield gave us a prompt appointment and the technician found the problem, replaced the capacitor and we were cooling off in no time. Very relieved it wasn't a more serious problem.

We have been members of American Home Shield since 1998. They have helped through many situations. The contractors are always on time, friendly, and take care of our problem in a very efficient way. We have always been pleased and plan to continue with them.

Easy to make an appointment, love the online access. Quick and friendly service personnel arrive at your home as scheduled, no hidden costs or surprises. We had a defective air handler and they replaced it without any issues, saved us about $7,000. They contract with the best in the service industry for all of your home needs.

American Home Shield canceled my warranty in my primary residence because I didn't pay them all the money that they requested of me. They allowed a company to come in and changed almost all the electrical light sockets then they double charged me and said that I was having them do something that wasn't authorized, which was not true. The contractor did not do what it was supposed to do, charged me and then ruined my ability to cover my house.

I had an icemaker malfunction so I submitted a request for service online to American Home Shield and they got back, set it up and everything went fine. They were very professional. They troubleshot the problem and explained to me what was going on. Since I use mostly crushed ice it causes a build up in the ice chute. It wasn’t anything that could be fixed. The technician was very good and took the time to make sure there wasn't some malfunction. I also like it that the contractor calls when he's on his way. They give you a 30-minute window once he's contacted you so you don't have to sit around all day and wait.

It was easy to get in contact with American Home Shield. They contract out to other companies and those companies were professional and had a good time frame for them to come out and do the work. I knew ahead of time what my service fee was, so it wasn't like I had to figure out how much I needed to pay. AHS lets me know what's covered and how much, and that's really good as far as communication was concerned.

I had an issue with my water heater so I called AHS and the contractor they sent was really good. Usually, that’s not the case because sometimes I have to wait for so many days. The guy did everything he was supposed to then he had to pull a license, and went to Denton County and got the license. American Home Shield was giving me a hard time because they wanted him to pay for it but they said they would pay for it. They backed out of it once we got the estimate. It's not anything that we expect to do. I had no problem with the contractor.

AHS replaced my washing machine one year when it couldn’t be fixed and I only had to pay the $50. And then sometime this year, the washing machine wouldn’t start. There was some fuse that had burned out which they replaced and it worked again. They also replaced and fixed a piece of pipe when it broke under my sink.

Submitting a claim to American Home Shield is pretty simple because I have to do everything online since I can never get anybody on the phone. Our recent claim was for our air conditioning and all of that went fine. Somebody called us within 24 hours and the contractors were out here in less than 48 and had it fixed. They were all very nice and thorough. There was an issue with the part and it took a little longer than expected, but it was something out of ordinary. The guy who came was very prompt, showed up when he said he was going to and did his job.

I recently submitted a claim over the phone to have a water line replaced on my refrigerator. The guy that came over to do the work was very nice and efficient. This is the first experience I've had since I've moved. Where I previously lived, it's always been good when I had to call American Home Shield.

American Home Shield was very good. I recommended them to a friend. They did a super great job when I had a water leak. Carl the contractor was very professional. We found the leak and he got everything fixed. Everything was good. I don't know if it was their problem or not. I may have to call them up and ask about a circuit breaker that might have been shorted out. I don't know if that's just coincidence or not.

We submitted a claim with American Home Shield for an AC repair. On the last one, the contractors never contacted me and I forgot I had to call them. Normally, they'd contact us on the same day. It was the second visit and the repair person was able to explain that our unit wasn’t big enough that’s why it wasn’t cooling the house. We also gave him a check for $65 for the service fee and they still haven't cashed it. I would recommend AHS but the service contract must be done differently.

Called AHS on Sunday for a clogged kitchen sink. I have out of town company and really needed my kitchen and dishwasher. They promised I'd hear on Monday. By Tuesday morning, no word from the plumber and when I tried to call myself, I was on hold for 20 minutes, then a recording came on "We're very busy right now, please call back. And it hung up on me." I called AHS again (3rd time) and finally got an appointment for Wednesday. "Rite-A-Way" plumbing came out only had a 25 foot hand snake. The guy was really nice and apologetic but his company didn't have an electric snake with a scope. So American Home Shield referred me to another plumber. I couldn't get an appointment until Friday.

My last request was that my garage door was not working properly. They fix the issue within an hour.

The technician came on time and completed the work quickly. He also provided some information on how to maintain my air condition units.

Our garage door wouldn't open randomly. To submit the claim was relatively easy. We went to the website and opened up the ticket board. The next business day, someone called us before 10:00 a.m. to let us know what day they could come out and make sure that the day was fine with us. However, we thought the door was fixed, and then they had to come back out so we had to speak to someone at American Home Shield about it. They brought up our ticket to see what was going on and asked what repairs were made. They called the company that had come out to make sure that they could come back out to check the garage door again. The second time the contractor came out, I was out there while he did the work. He explained the work that he was doing, what he had done when he initially came out, and what he thought the problem was. Everything seems to be normal again. It’s been a great experience.

I had a problem with an air conditioning unit and it was extremely difficult when I submitted a claim with American Home Shield because I had to stay on the phone for 45 minutes to make a claim. It was the second time I submitted a claim and the first time was no better. Scheduling someone to come out was extraordinarily difficult because the claims were for our second home, where we're only there on the weekends. So to get somebody to come out on a Saturday, which is the only time we're there, took forever. But the contractors were fine. In our first claim, the guy had to come out twice because he didn't have all the right parts. There was a solenoid on the dishwasher that he had to replace and he didn't have that on his truck. But he came out and did a nice job, and was pleasant. The air conditioning guy was good, too. He came out to fix the problem and it was a simple fix and we haven't had a problem since.

When filing a claim with American Home Shield, I’ve never had a problem getting through to anybody and getting something set up. In most times, a contractor gets in touch with me in-between 24 hours after filing the claim. The contractors have all been very respectful, but I’ve had some that are of better quality than others. There was one contractor who didn't do something right and caused damage to my home's flooring, so it had to be replaced. AHS told me it would be the plumber’s responsibility so I went to the plumber and got it taken care of. The plumbing company that was sent out actually paid for the damages.

We bought our house in June and took the AHS warranty on the house - that way we have peace of mind on any expenses. We just have to pay the deductible and AHS takes care of the work. When the air conditioning system we have turned warm and low on Freon, I called them up and they took care of it right away. The technician who came was excellent, on point, professional and knew what he was doing. He checked for leaks, put a leak protection inside the system and filled it up with Freon. They only covered a certain amount so we had to pay the deductible and a certain amount for the Freon. Then I had them follow up because there was a certain part of the AC, he told me, that if it gets really hot, there could be a problem. So he came out and rechecked everything again and everything was fine. So far, the AC’s been working nice and cold.

We had an air conditioning problem in early June and American Home Shield was able to repair it quickly and I really was very happy with their response. Submitting a claim has always been very positive, quick, and no confusion. I had my information and it was pretty easy. The contractors sent are a local service and they're very good. They had called to let us know that because of the heatwave they were really behind. They wanted to make sure that we were okay and that nobody especially children or elderly were suffering. We're all old but nobody needed priority, so we were fine. We have two units and one was working so I told them not to worry about that. AHS got us somebody out there when they said they would. They let us know when they were coming and they did a very nice job, were very clean, and professional. I would definitely recommend them.

Last night at 10:30 when I realized the air condition unit’s gone out, I submitted a claim online to AHS. It was really easy. I got an email back very quickly, and then this morning, I got a call from the service provider. And when I had a washing machine issue two weeks ago, I also submitted a claim to AHS, and the contractor Appliance Services was sent out. When they called me to set up the appointment, they told me that they were two weeks out with scheduling service calls. And if that was an issue for me, they would refer it back to the warranty company. And I really appreciated that. I said we're okay because it's still usable. So I waited two weeks for them to come out and I was really happy with that service call.

I called AHS to submit a claim instead of doing it online. To me, that was easier. Talking to the reps was fine but I usually wait about an hour. I wish there were more people I can talk to. The tech has been good. We were having plumbing problems and he fixed it.

We called AHS at night and the guys who came to fix the AC were at my house at 10 o'clock in the morning. They made the appointment really quick and fixed everything right away. They were perfect.

American Home Shield replaced my washer which was the most recent claim that I had. They're hard to get on the phone though. The automated system is a mess. My wish is that when I dial a number, I would get an individual and not a recording that takes me about 30 minutes to get through. But once I get through, they're excellent and so are the technicians that they send. I'd recommend them.

Last winter, we had an issue with one of our heaters. My wife submitted the claim with AHS online and got it set up, so it was easy. The contractor came and did a fine job. We’ve used AHS a few times and mostly, it was for simple stuff. If we’d have known what to do, we could fix it ourselves but most of the time, it's a service call and they fixed it. We’ve only had one time that we had a little bad experience a couple years ago regarding our water heater. AHS said they wouldn’t cover whatever it was but it had more to do with the contractor than AHS.

My AC unit stopped cooling back in July. It is now August 17th, four service visits later and 6 hours of my time on hold trying to reach American Home Shield just to talk to a live person. The unit still doesn't work. Been waiting on American Home Shield and the service company (which is almost an hour away) to get it fixed. Then they tell me I have to pay almost $500.00 for parts not covered by the warranty after waiting a week to hear from them in regards to the repair. When I ask how much the warranty was covering they stated they could not give me that information. There has been no sense of urgency to repair the unit as I sit in my house with the temperature inside 92 degrees and while they sit in their air conditioned office saying "oh we're sorry!"

Garage door repair company was prompt, was able to determine what the issue was and got it fixed.

I recently filed a claim with American Home Shield for my furnace. Submitting the claim was easy. It's great that I can do it online. However, the gentleman that came out was not very courteous. He didn't want to do the job, and wrote up something in his report that wasn't true. Now, I cannot get my furnace fixed. I talked to AHS when I found out what was in his report, however, they told me there was nothing they could do about it because what he put in his report was final. Nothing was repaired, and I'm very disappointed with the way that they handle things.

Bravo American Home Shield!! The companies that have been assigned to me has been very professional and awesome to work with!! Each of my encounters have been seamless and resolved in a timely manner. The last company actually arrived early and the problem was resolved by the time I arrived home. The tech was just waiting for me to arrive to confirm everything was working perfectly!! All smiles here... again Bravo AHS!!

Submitting claims with AHS is pretty easy. I just go online and put in my information. Their contractors are just fine.

Sometimes I get technicians who are good and then other times I can tell that this is a new business venture for this contractor and he’s not done this. He might be a good plumber, but his everyday approach is lacking. I’m sure it’s hard for American Home Shield to get a whole lot of good companies to do what they’re wanting them to do for probably less. But as for my recent claim, the garage door works every bit as good after the repair.

I’ve had very good luck with whoever’s come out here but it's hard to get a hold of AHS when submitting a claim which I recently did for my garbage disposal. That part is disappointing.

My air conditioner is not doing well at all and when I called American Home Shield, they said that they needed two appraisals from different people. The first technician who came out said that it was all rusted and falling apart and maybe we need a new one. We then requested a second opinion and a technician from a different company said the same thing.

I tried calling AHS two different times for my air conditioning but I never got through to a live person. I eventually had to submit my claim on the web. The technicians have been good and everything's fixed so I'm happy. I'd always recommend their service to people.

I've been having AC problems all summer since June so I submitted a claim online to AHS. Initially, one AC company came out three times, but within 30 days, the problem came back again. So they kept replacing parts. The second AC company came out two weeks ago. They went and dyed through the system to find out where the leak was. They said the evaporator core needed to be reconfigured. I didn’t understand why they had to reconfigure a unit that was 13 years old instead of replacing the unit.

My heat pump went out and I called American Home Shield. They got my information, put me up and then I got a callback later on that day that a guy was coming out. It worked out fine. He diagnosed the problem really well, but he had to order the part so I had to wait for it to come. It came, though, so that was fine. Before this heat pump, AHS send people for the garbage disposal and they fixed it. I didn’t have any problems. I paid my deductible and that was it.

I have loved American Home Shield for years. Have been very happy with them and recommended them to many people. That's why when we moved and bought our house and the seller asked if we wanted a policy, I said I want American Home Shield. We don't have many claims, but the first problem we had was with the air conditioning. I went online and put in a work order. I got a response that a company was going to be doing it and they were going to be here in a certain time and date. I went to Better Business Bureau online to check out the contractor company and they have an "F" rating. I contacted American Home Shield but it took about 45 minutes to be able to speak to someone, which was very aggravating. When I spoke to somebody and told her what I found, she said there was nothing she could do about that. And if the contractors didn't show up or if there was a problem with them, then I should call them back.

Our oven/microwave had gone out so we're in the process of trying to get it replaced. Their claim process was very easy. However, I'm a little frustrated that we were only given one option, that if we want to upgrade, we have to pay for it out of our own pocket and they'll just pay us back. I can understand we have to pay for the labor to put it in and they're just going to pay us for the unit. It's probably in the fine print somewhere that I didn't read. The first contractor that came out and diagnosed it was very good. Because we were thinking about remodeling a kitchen, we thought about just buying a unit and having it here but we'll just go with the replacement and get it done. Overall, our experience was fine and we're satisfied.

I am surprised that this company AHS is rated as #1 now since their customer services is going downhill every day. Few years ago, the company handled claims professionally and using excellent reputable companies. However, since last year 2015 and this year the claims handling has been horrible and the contractors used have been with questionable Yelp reviews. I had a simple problem with the drainage motor for my dishwasher and placed a call to AHS whom assigned it to Magic Appliance Inc and after several days trying to get appointment the tech arrived late beyond the promised window of 9 AM - 1 PM and just collected my check and stated it is cheaper to ask AHS for a new one than him fixing it and left.

The contractor was on time. He did a complete job. He left no trace that he was there. Very friendly and helpful.

I look back the past 12 plus years as a AHS customer and realize how many times they came to my rescue. I travel a great deal for my work and it never fails when something breaks down, I'm usually out of town. No matter the issue, I could always count on AHS to take care of my needs for me and my family. I was also impressed with the caliber of experienced repair team members who show up to determine what is needed to get me up and running again. Thanks AHS for making my troubles go away in smooth process throughout the state and finish.

When American Home Shield did the capacitor for our air conditioner, they were out quick because it was like 115 out here. They did a good job on that so I was really happy. However, I am disappointed with what happened with my washing machine. It took almost four weeks to get it fixed and I had to go to a laundromat once a week. It was expensive and a pain in the butt. AHS sent a guy out and then between AHS and his office, things got mixed up so I told AHS to order the parts instead of giving us the minimal money that we wanted because it wouldn't cover a new washer. But they never ordered the parts so we had to call back again and that's why it took so long.

I was having some electrical issues in my son's room and in their bathroom. The electricity was going out sporadically and then sporadically coming back on so I submitted the claim online which was very easy and convenient, then a few hours later someone called to address the issue. We set up a mutual time that we could meet at the house. The electrician came out and replaced the light switch in there and then it worked for a day or so and then it stopped working again. So I had to call the electrician back again. He came back and replaced a panel in the breaker box. The repair was superior and it hasn’t had any issues since then.

I had one claim with American Home Shield for my air conditioning. Their contractors came and refilled my air conditioning unit with a freon Knock off. The air conditioning is already working, but there may be a slow leak and only time will tell if I'm gonna have the same problem next year. I had AHS on my prior house which went fine and now we're gonna come in for about six years. So far, we've had a positive experience and we are signing up with them again.

I filed a claim to American Home Shield to have something repaired. It was inconvenient to have it not working, that’s why I called them. They were very good and I've never had a bad experience with them.

Great service! On time, neat, respectful technician who did a super job getting my air condition fixed and in working order. Thank you!!!

The Sears contractor that came to my house was an angel in disguise... He treated my nagging Samsung dryer as if it was inside of his home. He was very meticulous in diagnosing the problem (something 3 other contractors could not do). This contractor's level of care and concern rated above any service I have ever received from AHS... He was a 5 star contractor and along a perfect gentleman.

On June 30th, I called about the ice dispenser and the shelves in the door of my Samsung refrigerator. On July 5th they sent out Apex Appliances (Virginia). He said he knew what part it needed, and he would call to finish the job. I'm not sure what he did, but now my ice maker doesn't work. It was at least making ice before.

Great job - would use you again if necessary. Thanks again.

I had a problem with my Air Conditioner Unit not cooling. American Home Shield provided me with contractor information and set up an appointment. The technician provided me with a courtesy call to let me know what time to expect him. The technician diagnosed the problem very quickly and corrected the problem. The technician also checked the thermostat inside and made sure it was operating properly.

American Home Shield kept me up to date via pertinent emails. Service was scheduled within 24 hours. The tech was prompt, courteous and knowledgeable. He knew what he was doing and performed his job efficiently. He cleaned up after the job was done.

As a real estate agent I have referred AHS to dozens of clients. I have purchased an AHS warranty for just about every buyer I've had. I myself have had an AHS warranty for many years and thankfully, like auto insurance, it's a great thing to have but hope you never need. I have needed to use it more times than I can count for my AC unit in our new home. Over the past 3 years I've had 4 or 5 calls to AHS about it and even had a company come out on my own for a second opinion. Last Summer the contractor begged AHS to replace the unit after they had spent more money in labor and parts than a new unit would have cost. AHS refused.

AHS subcontracted service provider said they showed up but did not, anyways, we paid the first $100 for the service fee. Later we cancelled their visit, yet AHS still charged us another $100 for the second visit. The contractor has never set foot inside our home. We are out $200. Very unfair, AHS can care less about their customers. Every time you call, you will be on hold for over an hour. They are hoping you will go away. Well we are, cancelling our service... Cannot be happier.

The contractor arrived within the time frame quoted and was very professional and friendly.

I purchased a home and got a home warranty plan from the buyers. As soon as I moved in that day, I noticed that the top of the water heater was leaking. So I called American Home Shield and it was taken care of right there. The contractor was clean and on time. I work in construction myself, so I know he wasn’t just walking around. He was doing his job and did great work. This is my first time using the warranty itself. It is something that I would probably look into extending as soon as my year is up because I'm impressed with the service.

For example 1: water heater. This is where I give ZERO stars and had a strong argument with Wife to cancel completely. AHS continued to refuse to service or replace the funny-sounding, increasingly aging water heater. Each time we pay $75 (Service visit) for a look, they say "just wait". OK, we waited! Now the water heater has leaked over the weekend (trip to Payson, we return to find house full of water) and caused $20,000 in damage to the flooring, cabinets, walls, and of course... and then we have no hot water for 10 days, waiting for AHS to get the thing taken care of, charging us to remove it, dispose of it, etc.

It's great having American Home Shield. We've had two issues since we've had them - one was with our ice maker last year and another with our air conditioner recently. I submitted a claim through their website and then they called me. It was easy and I appreciated it because it was a hot day and we wanted the air conditioner fixed quickly. It was a simple Freon thing and the gentleman came out quickly and took care of it. It runs great now. We couldn't be more pleased.

I submitted a claim to AHS for my air conditioner. It leaked because I needed a new pan up there. I don't know where it goes but it catches water. They put a new one and two young men that fit it in put it in quickly. I was going out of town so I thought I had everything fixed. When I got home, it had leaked through my ceiling and the ceiling tiles were loose and the carpet was wet, and I am very unhappy with them. I had to put a call in, and it cost me $1,050 and they paid $400.

I'm very disappointed with American Home Shield. Back in June, I called because I was getting my dishwasher and my icemaker serviced. The icemaker is not working. And I’ve had six visits from Sears and six different technicians that came out. Each time the technician that comes out after the last technician, there is no record of the last technician that came out. They ordered a part on several occasions that was mailed to my house. Then a new technician would come in and put the part on and saying, “That should fix the problem.” But the problem isn’t fixed. I called in, but they’re very hard to get in contact with. Their automated system is terrible and the wait time is just ridiculous. I stood on the phone for a long time before I can even speak to somebody.

I just wrote a detailed review & for some reason failed to send. So I am writing this before filing complaints with the BBB against American Home Shield & AirMedics Air Conditioning. I have been on the phone leaving messages & talking to customer service for several weeks. Was quoted a price of $600 for freon after two trips by AirMedic to find the leak. Took several calls to AHS & messages left by them to finally get the defected coil ordered. I was promised return phone calls from AHS which I never received. I finally talked to someone at AirMedic and was told they finally ordered the coil & the freon cost could be anywhere from $440 to $660 plus a $125 permit fee & $60 disposal fee. The cost could now go as high as $845. Called AHS again & another return call promised.

We have utilized your services before on a property we had in Saginaw, TX. Our experience from the past was always efficient and positive service. This assisted us in choosing you for our Home Warranty choice in our new property in Shawnee, OK. Our first experience here in our new home, required our HVAC system to be serviced. The vendor contractor you choose did such an efficient job that we purchased an outside Spring/Fall MX plan with them. We found this to be a life saver on our home in Saginaw, TX as we had done the same there.

Communication with the contractor was great for scheduling and calling when they were on their way from the previous job. Always courteous and quick to address the problem.

My most recent experience has to be when I had my AC repaired. I had many contractors come out and work on the unit, but the last one that came out not only solved my problem but listened and explained to me what the problem was, and since he fixed it, my system has been problem free. I thank you guys for listening to the customer and putting our needs first.

I had to deal with American Home Shield several times in the past always with some disappointment. After selling and buying new home I was being pushed to deal with this company once again (did not get a choice but was being forced to make business with American Home Shield). My recent experience with American Home Shield just ensure me to never, ever do business with them and take all the necessary steps to let everyone know who American Home Shield really is.

Great services, great customer service, and hassle-free. Would absolutely recommend this company to friends and family! This has been the easiest non-stressful company and customer service I have worked with in a long time!!!!

HVAC Condensate line leaking under furnace and the floor below - The gentlemen was on time, polite, knew the equipment he was working on and tested it with us present.

My air conditioner quit cooling so I filed a claim to have someone come out to replace a coil and put new freon in it. When I submitted a claim, the people over at AHS were always more than helpful. They're pretty quick on getting a technician out and repairing it correctly. I never had any problems. The contractors were courteous, prompt, giving me a time when they'd be here. The unit has been working perfectly after the repair. AHS is a godsend and I'm so glad I had them. Home repairs can be really expensive and all I had to do is pay a $75 service fee and they fixed the rest of it for no cost. And the monthly premiums, I paid $50 something a month. I thought that was very reasonable for everything they were covering in my home.

I've been an American Home Shield user for more than 20 years. One of our system's air conditioning unit was suspected to be leaking and the contractor called within two hours after I submitted the claim online. The contractor was a company that has candidly come out to my house before and the same technician who had helped me before so I'm comfortable with him. They've always proven to be on time and reasonable in their diagnosis and suggestions. It turned out that what they came out to do was not the issue I suspected but they showed me why it was normal for the time of the year and the kind of equipment I had.

I am absolutely unhappy with AHS because first of all, it takes 30 minutes to get a representative on the phone. All I do is dial the phone number and let my phone sit on the table. When I pick up the phone, it tells me how long I've had to wait. It's always been a timed period and this last time, we needed 27 minutes to get through. I view AHS as my vendor for they're the ones I pay. They in turn go out and hire other people to perform the work that was agreed upon. So those people are not my employees, American Home Shield is.

I filed a claim with American Home Shield to fix toilets which were leaking. Everything was really good. The only thing is I would love to see them work on their online presence. Like in this case, we had them come out to work on two toilets, and there's actually no way to do that online. Leaking toilets is not an option you can put and they don't give you a spot where you can type in what the issue is online. Their online website could be a little better but once you get someone on the phone, it's fine.

Technician, was on time. I did not have any problem. Everything was perfect. Thank you.

I put in an order for my refrigerator and air conditioner. I have two air conditioners and American Home Shield said the second one wasn’t covered, but it was covered. I was told that when it was time to renew my contract, I had to add it, which I did and it was already there. So I ended up having to get a new air conditioner and because I called in someone outside to service it, I cancelled the coverage. I had to pay and AHS was going to reimburse me for the $100 because of the discrepancy that I had with the air conditioner, but I haven't received it. I’ve been waiting on a refund for the last three months.

We have had AHS since Oct. of 2015. In that time, we have had to call for service with our AC units 4 times. We have poured over $800 of Freon into the two systems and had various other items that got "fixed" so that our units would be working properly. Both of our units continue to have issues and freeze up, which causes them to stop working. Friday was the last time that we had this issue. This was a follow up to the first issue that we had back in December where the condenser had frozen and backed up into the duct work.

I forgot to clean the filter so the HVAC system wasn't cooling right. The reps of AHS answer the phone quickly and they’re really nice. They usually have someone out the next day. The HVAC system is working great now. I submitted a lot of claims this year because I got an HUD home and AHS has been great. I wished I’ve gotten it when we bought the home because they could’ve paid that $5,000 for the new system, but we got them too late so we’re out $5,000. We’ve been waiting for the stove, microwave, and washer and dryer to go so they can replace them too.

Something under my sink fell apart so I had someone come here to check for a water leak. Something got dislodged and the technician screwed it back. He was very good and got the issue fixed. However, American Home Shield is expensive because I have to pay the co-pay for somebody to come here. I may not go back and sign up with them.

My last claim with American Home Shield was my hot water heater. I had an air conditioner problem before that, and the contractors were up there looking and said that the hot water heater was sitting in a pan of water and probably needed replacing. Lone Star was the company that came out and they were great. They even gave me their cellphone number in case that there was a big problem after they put the new one in. I could call them right away and they'd come right back. Everything has been good ever since. An inspector just has to come back to make sure things are at code and they have to haul away the old water heater.

I had a 5 years old water heater which started to leak about a month ago. I made a service request with Home Shield and they sent a technician from ON TIME PLUMBING COMPANY. The technician suggested that the water heater needs to be changed. Home Shield warranty covered the cost of water heater but the technician who they sent to my house charged me $850 for installation + $75 service fee the total of $925 which I think was a lot but that is not the issue. The problem is that the water heater still leaking and whenever I call to Home Shield for service request for the same issue they refuse to send the technician to fix the problem.

I contacted American Home Shield about my broken dishwasher on July 29th. It is now August 12th and it's still not repaired. Bay to Bay came out on August 2nd and said they had to order a part. Well they came back on August 10th and guess what? Wrong Part!!! So now we are waiting for the correct part to arrive. Of course they didn't overnight the part to make it convenient for the customer, cause we should be punished for someone else's mistake! No accountability for these companies nowadays. So who knows how long this will take and I've already paid the $100.00 deductible. Not satisfied at all. I couldn't imagine if my air conditioner refrigerator went out. Think twice before falling for this terrible home insurance company. Unless they make this right I will be dropping this coverage.

I have dropped American Home Shield. We called them out recently because the clothes dryer wasn’t drying. We paid $100 for the guy to check it out which took him 5 minutes. He said that it wasn't the dryer but the vent which is not part of the contract so we had to have somebody else come out to clean the vent. So it’s costing us more money than we had expected and we thought it would be from stem to stern, but that’s not the case. We did a couple of those kinds of things and we got the same kind of results. We still had to shell out money for extra services, that somebody else had to solve the problem. The last guy we talked to, we told him we had another problem with our ice maker on the refrigerator and he said that he thought it's not covered. So we felt that this is not the plan for us.

I had called American Home Shield because my air conditioner went out. When the repairman came, he pulled a connector out but the connector box started a fire. So he had called an electrician to come and repair that. It was kind of weird especially that I was all the way across the country when that happened. The electrician got in touch with me and he was ready to come out right then since it was an electrical issue. I told him I’m going to have him wait the next day because I was not in the state and I have to get somebody to open my house. So he called the next day to set up the time for that day. He was right on it. The performance since the repair has been fine plus I have an air conditioner to use. AHS has been responsive and easy to contact. They also contacted me about the service provider I haven't paid.

I had AHS come for appliances that weren't working right. One, in particular, is my dishwasher and they've never been able to find the problem but they haven't offered to replace it. It's a noise problem and they said they don't handle noise, but they've sent three different people out. I'm not too happy about that. I can't put up with this, this dishwasher for way too long. We also had to get them for a hot water heater and that worked well but it's some of the people who contract with them, I end up spending more than I thought I should have.

I had bought a house and within a couple of weeks, the AC stopped working outside. I contacted AHS and they got someone out within two days. When I submitted the claim, they asked me what was going on, specifically what part of it. They set up the appointment and gave me the phone number just in case and the person that I'd be speaking with and the contractor called right away. The reps were very kind, respectful and easy to talk to. I had questions about how it works, how much I had to pay and what it includes when it comes to an AC unit and they were able to explain all that as well. They were fast, reliable, and easy to work with.

When I first started with American Home Shield almost 30 years ago, the payout deductible was $35 and now it's $75. But with inflation and the cost of living, $75 is pretty good for somebody coming out taking care of what needs to be done. And to me, it's worth the money because you don't have to worry. I'm one of the good ones that has had really good experiences with them. It's been awesome, mindless and hassle-free for me. I recently remarried in 2008 and my new husband didn't believe in any of these warranties. He thought that it was a mess, wasn't worth the money and would have you. However, I stood my ground and said I've had them for years and that I'm not changing. So he has come to accept it and he likes the experience.

We have the unfortunate luck of having two things happen at once. A pipe broke in backyard right up at the house and my washer went out. American Home Shield sent the call out and I received a call from the plumber the next day. They came and assessed the damage. Unfortunately it was not covered our insurance policy, but the assessment was. This was awesome. The appliance repairman took a few more days. He was swamped, but was so polite and did an awesome job. I so appreciate American Home Shield and the professionalism of the people they send to my home. My two customer experiences have been awesome. I would recommend American Home Shield to any and everyone. People who complain have to stop and think. You are not the only customer sometimes and have to wait a few days for service. Thank you American Home Shield and your contractors.

After my Central Cooling system stopped working I contacted my Home Warranty Company American Home Shield. They sent out a man who appeared after my wife let him in was on drugs. He asked to borrow a ladder to get on our roof to look at the Air Conditioner and began poking at the coils with a Screwdriver. By this time I told him to get off my roof and leave our property. I call American Home Shield explained to some woman who had an attitude what the repair man had done. American Home Shield in turn sends me a letter stating I damaged my Air Unit on the roof a place I don't go.

Austin did such a great job to repair my air conditioner that it works better than it has in years. I appreciate he came to my house at 6:00 p.m. and stayed until the AC was working again.

Small leaks in hot/cold water pipes underneath house (crawl space). The leak produced steam causing major damage to vents, hardwood floor, etc.. John came in on time, immediately ascertained problem and fixed it. Time from arrival to fix was approx. 1hr. This time includes 3 trips into the crawl space and replacement of parts of the pipes involved.

The contractor was on time and resolved the issue quickly. He was very helpful in troubleshooting ways to avoid further problems as well.

Eden Pool Service showed up on time, found the problem, and order the parts need. They came back when they said they would and got the issues fixed. The tech. was polite and explained the issues. You could tell he knew what he was doing! Email notification on service dates and parts was also very nice.

From the initial phone call to the completion of the service request, I have always found AHS to be excellent in their client servicing. AHS, although a bit more expensive on the per service call charge, is like paying for filet mignon instead of chop meat. They cover more, service better, have good contact with the client, and deliver.

I had an air conditioning problem where the upstairs and downstairs stopped cooling. I did an online request for service and after two days of no response, I finally called and got a representative who put me in contact with a contractor. Well the contractor couldn't come out for 5 days. I called back and got another contractor who could come out in 2 days but at the last minute called and said they would have to come later. Well come to find out the contractor would not look at both units at the house. Says he doesn't get paid for it and that I would have to have a second work order which apparently is not specified in the online request or was not mentioned by the representative that I spoke to on the phone.

I call them to submit a claim or do it online and then I let them know what the problem is. They give me a name and a service number, and I'm free to call the company that they have come out here. It's really simple and very quick. The AHS reps were very professional and didn't beat around the bush. They took care of the need I had and got me somebody that could get it fixed.

I filed a claim to American Home Shield for my AC unit. Their claims process was easy and simple. Their contractor came out and took care of it. They're very knowledgeable and they did what they had to do. I don't care too much about their rates but they're the best thing I've ever seen. AHS is a good company. They pay what they say they'd pay or fix what they say they'd fix. Sometimes we got other functions that need to be done in order for them to do what we called for but other than that, they're good.

I submitted a claim online because my AC wasn’t blowing cold air. I had to call them to get it scheduled or to confirm because I didn't receive the phone call from the technician. It got scheduled and the technician came out. He addressed the problem and replaced the capacitor. The tech has been in our house before, and he's been great both times. Working with AHS has been simple and straightforward.

I've been using American Home Shield since we bought this house almost 11 years ago, and plan to continue using them. I've been very happy with them. They're quick and easy to work with. My most recent claim was when our upstairs central air conditioning system failed. It was Home Service Corp that they used a lot in this area, and I've been very happy with them every time. They sent the technicians out and identified what the problem was. It turned out that a roofer had put a nail through the refrigerant. However, it wasn't covered due to the nature of the damage. I like that the person who called me was proactive, professional, and understanding. What she told us was bad news, but she handled it well.

I paid $700 over the course of this year for this plan. My A/C stopped working on Monday. It blows but will not cool. It is over 100 here this week. My son has Asperger's syndrome. I called them. The first company they put me in contact with was JJ's Fire and Ice. They called and tried to schedule an appointment for Thursday. That is a bit too long for a special needs child to go with no air conditioning in Arizona. I asked for expedited service.

Called AHS to schedule a service for my clogged kitchen sink. They called Ostarly Plumbing. After arriving, I was told that they couldn't service my sink. The service man told me I still owed him $125 for him coming out even after HE DID NO WORK! I do not recommend AHS or Ostarly Plumbing! Why be a plumbing company if you can't service people's plumbing issues? Why be a warranty company who can't seem to hire competent sub-contractors?

My washer needs help. Not draining. I had to wait about a week for work to be done on my washer, but it was worth it. It was fixed within an hour.

I have always had positive experiences with American Home Shield, as far as repairs were concerned. However now that I need to have my clothes washer replaced, it is another story altogether. The price on the model I want is $300 higher than I could buy it for at a retail store. I also checked into purchasing the matching dryer from AHS, but their price is $130 higher than I could purchase it for at a retail store. So much for their Appliance Purchase Program saving the consumer money! They are impossible to get hold of on the phone - I've been on hold for hours at a time! After this is settled, I will probably research other home warranty companies.

I had two things going on at the same time. I had a dryer that went out and then the stove cooktop had finally given up the ghost. Talking with the American Home Shield rep was great. I was able to submit both claims on one ticket. I didn't know I could do that until I was talking with somebody on the phone. The first contractor that came out was from Sears. He fixed the dryer and then looked at the stove top. He immediately said it was too old and couldn't be fixed, and it has to be replaced. Somebody else came to confirm that. I then talked to someone at AHS who listed my options of replacing the stove top. They let me choose the one that was closest to what I had, then ordered it and had it shipped in. It took about four days before the folks came out and installed it.

I've had 5 AHS homes under warranty for several years now. I file a claim or two per year total and usually get fairly good service. But things have changed in the last couple of years. My recent experience: I filed a claim for repair of an air conditioner on June 4, 2016. AHS promptly referred Temp-A-Cure Inc to make the repair. They showed up at my rental within a couple of days, diagnosed the problem, and said they would order the part. Then Temp-A-Cure dropped off the face of the earth. Over the course of several weeks, I called them 8 times, emailed several times, and refiled the claim with AHS. No response from anyone. I called AHS, waited on hold 34 minutes, and spoke to a rep who said she would take care of it. I confirmed she had my correct cell number and email. Never heard back.

Terrible service. I submitted a claim, then called and found out that it would not be covered so I told them never mind on the claim. I guess my wording wasn't good enough because a few days later a technician showed up at my house unscheduled and I asked him to leave. Now I get a bill for the "services" rendered and 5 phone calls later (with literally an hour wait time for each call) I am still getting the run around about following "protocol" and "he-said/she-said" sob stories about why this bill is my fault and there is no way out of it. I never even agreed to an appointment! As if paying almost $500 a year for this service wasn't already a lot, now they want my money for following "protocol" to treat me like crap. I even had a representative (Reshaud) tell me that he would not transfer me to a supervisor because they would only tell me what he already said.

Our air conditioner was low on coolant so I recently filed a claim with American Home Shield via phone. In the past, I file through the website. Even without the account number, they can pull it up just as long as I give them my actual email address. I wasn't on hold very long when I called. Their rep was pleasant and answered the phone quickly. Then she explained to me the procedure: they’ll file the claim, call the vendor who is to call me within 24 hours, and all of that happened. The contractor came out, verified that it was low on the coolant and added them. Within 45 minutes, everything was okay.

In May, my air conditioner wasn't working so I called American Home Shield and filed a claim. I told them what the problem was and they sent me a message saying that I would be getting a call from a particular business. The same guy who looked at our air conditioner last time came and fixed it. It's been working fine since then. Every time I call American Home Shield, my concerns are always taken care of quickly and I never have any problems. I call back if ever I have an issue again. They've been great, professional, on time, and worth the money.

One of the electric burners on my cooktop was not working so I had AHS service it for me. The technician who came out was very knowledgeable and friendly. He was able to identify the problem real fast and suggest the right action, come back and fix it later on. He also gave us a lot of tips on how to maintain it and how to not have problems in the future. We've been back for three days because we're out of the country and the cooktop is working how it should.

I've been with AHS for 15 years and my experience has been fine. The only hassle is trying to get a hold of a person on the phone. It used to be I just simply got on the phone, dialed, and said agents, and I can get somebody. Now, I have got to do this and that and it's really annoying, but the rest of it is gold.

I could not be more disappointed in your service American Home Shield and vendor. I called for a number of plumbing issues and you sent out Rite-A-Way services to check things out on 7/29/16. Turns out all the problems stem from our water pressure regulator which is at DOUBLE the pressure it should be. We are at 140 PSI and it should be about 70 PSI. The technician said we were lucky we didn't have busted pipes or a cracked slab already. The technician told me it was a $600 - $700 repair, but it would be covered and that we would have to pay $350 out of pocket for a "pipe modification because the new part which meets code does not fit within our current piping".

Both electrical and plumbers you sent were on time, courteous and very helpful.

Our recent experience with American Home Shield was a positive one. We needed our A/C fixed. We were told we had one part that was broken and the contractor that came out actually found out that there were multiple parts that needed repair. He arrived when scheduled and was very professional.

I have been with this company for almost 13 years. The last two years we've had some problems here on the property and yes they have stood behind them and fix them. The total amount of money that they have paid out within 13 years was $2500 and in 13 years they have made $25,740 for 13 years of service and I will say within the 13 years they have been having very bad communication with their customers. They renew my contract with them without even email or written letter and within the 13 years they kept on raising the service contracts fee without notifying us too so the biggest problem that I have with using them a couple years now they have asked made me--I have to pay them hundred $80 a month to have insurance with them. So I quit them and I'm going to a different company.

It took more than 48 hours but AHS did call back. AHS apparently will not honor a request to cancel your policy without an exit interview. Just a good reason to avoid automatic withdrawal when making payments or renewals.

The gentlemen that came to look at our units seemed very knowledgeable in their trade. They were quick to resolve the problem. I was very happy that the work was completed fast and efficiently.

We are so thankful we have AHS! We bought an older home a year ago and have had 3 or 4 calls for help. And help they did! The service people were prompt, courteous, and right on in the repairs! We were very pleased. Thanks ever so much for taking care of our home. We have a disabled daughter and a grandchild and are supporting them and it has been a great relief to have AHS!

The service we received from the Home Shield contractor was great. He was on time and efficient. Our microwave was repaired with original parts and in a very professional manner.

I made a claim with American Home Shield for my air conditioner last year and they came out and said it needed Freon. I didn't want it because it was towards the end of the year. They came back out last May and loaded it up with Freon but I've had to call them back twice since then. The contractor was courteous. I thought he'd already fixed it but he didn't. It’s a little bit frustrating because it's not working properly and I'm truly not satisfied. I just really thought it wouldn't have been this much. I don't know if I would use AHS again because of this experience. I wouldn't do the insurance through them again because I pay them $125 to come out and put something in and it's still not working properly. I would have expected once they put that one back in May that I would not have to call again.

I have had my 3 homes covered by AHS. During the past 7 months, I had only 2 claims (service calls) & both were very disappointing. My last call was 2 mos. ago about the remote control for our Casablanca Ceiling fan. I made the call, a serviceman came in who had no clue about this type fans. He was trying to look it up on the internet to see how the fan works. He accused us of taking the receiver out of the fan's box (the fan was working for the past 20 years and is located about 8 feet up high)! He left without doing anything! Our claim was rejected and we were billed for the service call too! I left a msg for a manager to call me asap, for I was leaving to go out of the country in the next 2 days. Needless to say, no one called! When my husband told me we got an overdue invoice from AHS for service call on the fan, I was very upset! I called them from my mom's house (in Armenia) and explained the situation.

Our air conditioning unit wasn't turning on, and we filed a claim with American Home Shield. It was quick and easy. We did it on the phone but we didn't talk to anybody but went through an automated system. The contractor they sent was great. It was taken care of in a couple of days, which was expected. We called on a Friday and he came on Tuesday. The air conditioning unit has been working fine so far. In the past, we had numerous problems and it took them a month to get things repaired. They're not quick and efficient, and the person they sent out wasn't the best. However, we were very happy with the most recent person they sent. So, it's a hit and miss with who you get.

I call American Home Shield and someone comes out here. They assess what is wrong, and if they can fix it, they fix it. It's not like they will go out and then come back and then there's a different charge. I'm satisfied with them.

I filed a claim with American Home Shield for air conditioning that was blowing hot air. It went good, except for it wasn't escalated to be in an important claim. My husband had to sit on the phone to escalate it for an emergency service, not 48 hours because we live in Arizona and it was 116 at the time. Other than that, it was flawless. The contractor came out at the scheduled time, went on the roof, fixed the fan right there on the spot. We didn't have to wait on parts. It was a perfect. The air conditioner works so we're happy and comfortable in our house and we didn't have to call back. The repair stayed.

I have been waiting almost 3 months for them to repair a broken door on my clothes washer. They have been to my house 3 times and each time they don't have the parts to fix it. I have been promised multiple times that they will get it fixed. They have promised they will call back with info and they have never called me back. I can't even get a hold of their subcontractor. They have even promised to return my $75 for the service call, only to tell me later that they can't do that. I can never talk to a supervisor and I can't talk to the same person twice. Very frustrating and I would not recommend this service to anyone. I am out $850 for this insurance fraud.

I won't go into all the details, but I contacted AHS in January for service on my water softener, 2 toilets and a sink faucet that was making a loud noise even when off. AHS told me that I didn't have the water softener on my contract. I specifically made certain when I started with AHS that I had that coverage. After some discussion, the representative agreed that it was covered. They had Stallion Plumbing (Utah) come out. He fixed one of the toilets, said he had to order a part for the other toilet, and a part for the faucet. He said AHS told his company that the water softener wasn't covered, so he wouldn't look at it.

I am new with AHS. My 1st service request was electrical. Outside light would not work and in bedroom the breaker kept tripping to the off position when several items were being used. Requesting the service request was easy and got contractor's call same day. The contractor they sent, I thought was going to be a certified electrician, was just a technician. He removed the light fixture, checked the wiring and said the problem was loose wire connection. Adjusted the loose wiring and rewired the light fixture.

I had the hot water valve to my kitchen sink fail and some of the o-ring pieces from the valve clogged up the hot water supply line of my faucet as a result. AHS replaced the shutoff valve but refuses to fix the faucet. Why? Because it's not considered "normal wear and tear" since it is a "foreign object" blocking the line. Yes, the foreign object that is a direct result of a non-foreign, covered item, inches ahead of the faucet in the supply line. Even the plumber that AHS sent out said it was a common wear and tear issue for older homes like mine and should be covered! Bottom line is that I could not recommend AHS to anyone after watching them do all they can to avoid fully processing a claim even though all parts in question are listed as covered in our agreement (specifically sections C.3.a-e and F.4).

I have a warranty with AHS and this summer, I called AHS for AC repairs. AHS just started to impose a $10 limit on the gas that needs to be charged to the unit so the repair person charged me 800 upfront because he had to empty the entire unit's gas and run a diagnosis+100 I paid to AHS for the call. Three months have passed without AC, many calls to AHS and sometimes the wait time is over an hour to talk to a representative at AHS. After 3 months and many calls to AHS and the contractor the unit is still not fixed. At last AHS offered a cash out which is a pity $500 but contingent upon another provider to fix the unit and provide a paid receipt. AHS wait time and their handling of contractors they use is really bad. My complaint to AHS about the contractor did not go anywhere and at last I had to give up.

American Home Shield is the bomb. It have help me save lots of money in repair and headache. Couldn't do without it.

Contacted American Home Shield about broken ice maker. They sent Sears repair Birmingham, AL. Technician put in new motor, did not check to see if it worked, said takes 6 to 8 hours for ice. Called American Home Shield again about 5 days later to report still broken. They set up new appt with Sears on a Monday. Got a phone message to call #, they needed to reschedule. There was no one to speak with to reschedule. Message gave me 3 options to choose. I choose Thursday 4th of Aug. Took off work again. At about 10am called Sears. They said I had cancelled, which I did not.

It’s very convenient to file claims online with American Home Shield, and we always get a prompt response back from the company that is required to come. We recently contacted them to service our washing machine. The knob was broken and we needed it replaced. Overall, our experience has always been excellent except for the latest one with the washing machine. They had to order the part that had to be replaced and it took some time. Washing machines are vital and I don’t go to laundromats so my husband ended up calling, and they said that they already have the part but forgot to call us. They then scheduled an appointment and came out two days later. My husband said the service guy was very nice. The washing machine is working well and we’re happy.

I had to call Home Shield two years ago for my air conditioner. A guy came out and told us all the stuff that was wrong with our air conditioner when we knew it wasn’t. So we called Home Shield and they said, “You all are being scammed and so we really don’t want to use this guy.” Home Shield was very good, and they said, “We're gonna send somebody else out, and whenever they ask you for the money, just tell them to call Home Shield and we'll take care of it.” They fought with the other people who were trying to scam them.

My garbage disposal didn't work so I submitted a claim online to AHS and it was easy. I got a call from the contractor a couple of days later and had an appointment after that. A guy came out and replaced it. He was good and in and out in 15 minutes. Now, the garbage disposal is working like it should. I like American Home Shield. I have them for 15 years now.

I recently filed a claim with American Home Shield for what I thought was an air conditioner problem. I submitted the claim on a weekend, and I had a call on Monday from the vendor. We set up a time for an appointment, but I had to cancel before they came because it turned out that the problem was a filter cover that came off and was sucking in hot air from the attic. I didn’t call AHS to cancel it, though. They told me that once they assigned a vendor that I dealt with them indirectly. I made other claims in the past for air conditioning and some plumbing issues, and I always had good experiences with the vendors that they’ve contracted with. Also, I didn't have any phone contact with AHS when I submitted claims. Everything has always been done on their online processing. In fact, submitting claims online is a very good aspect of their service. It makes things so much easier.

American Home Shield was timely, very prompt, and responsive when I submit a claim online. Most of the contractors they send out are qualified, but it's not always the case. The contractor who did the work for my recent claim was incompetent and wasn't able to fix what was wrong. The person ordered the replacement of the unit rather than repair it and American Home Shield did not confirm for my home. So I had spent $1,500 out of pocket to replace a unit that could have been repaired.

I recently had two issues arise simultaneously, my deep freezer and the kicker was I had a slab leak that caused some heavy damage. I logged into American Home Shield's website and filed a claim on both. They dispatched an appliance service tech to fix my deep freezer. The service tech was friendly and knowledgeable in his field. He found the problem with my freezer and had it back and running within an hour.

I filed a claim over the phone for an air-conditioning and we chose cash outs but I was a bit surprised because if we had gone to the route that they recommended, which is just to change a piece, that was going to cost them a lot more than what they were offering us as a buyout. So, I’m a little bit disappointed. I don’t understand why they would pay less for me to replace it when I am paying most of it from my own pocket. And they were willing to pay more for the system that will be obsolete.

Starting calling AHS in November of 2015 to repair my leaking refrigerator, oven door that would not close, and the cook-top range igniter switch. They sent a repair man that denied repairing our appliances. Immediately called AHS and they suggest another company be sent out to reevaluate the appliances. They stated all repairs should be fixed due to normal wear. Called AHS on January 6, 2016 and told parts were on back order. Called AHS again on January 26, 2016 and was told again parts on back order and supervisor would call us back; and they did not email either.

Contractor arrived on time, if not early. Diagnosed the problem very quickly and within the hour, I was able to do laundry again. Very satisfied with the professional appearance and verbal explanation of the issue. Would hire again.

A/C problem. Could not get a technician for a week. We have to wait 30 min to talk to customer service and then the phone get disconnected. They don't even bother to call back. Chat line wait time is 45 min. Looks like one person operation. NOT WORTH THE MONEY!!!

I called American Home Shield on 7/26 for an air conditioner that was not working when we woke up that morning. Everything seemed ok when we scheduled the contractor to come out and look at the AC. They could not find anyone to come out for at least two days. The contractor did not call me, so I called them and found out they do not take credit cards as payment, we finally agreed I would pay AHS with the service fee and the technician would come out. They never showed up at the agreed upon time.

We bought our house in 2004 and have been AHS members since then. Almost every year we have had to have one or both of the A/C units serviced as well as the pool pump. This year, we've been informed that our monthly rate has increased from $75 to $116 because the amounts they've had to pay contractors in the last year have exceeded our premiums. We have never been made aware of the costs to AHS nor were we aware that there was a threshold. We still don't know what these numbers are.

Been a customer for over 10 years. Never been disappointed. Always reliable and courteous. Or if you are a homeowner - it's a must have.

I have tried to handle this with AHS with no positive results. I am at the end of my rope and will express how negating of a view I have had with American Home Shield. I have been a Warranty Holder with AHS for 5+ years. And for about as long I have encountered the same issue twice a year. At some point in the summer, AC goes on the fritz and I have to contact AHS. They send a tech out and each time they add coolant. Each time I contact AHS about this problem, I remind them that continuing to add coolant to a system that you know is leaking is a violation and illegal practice. This negatively impacts the ozone layer, but they continue to send techs out and the techs continue to "patch" the problem. I was advised by a tech that AHS only authorizes them to return the system to a functional position.

I filed a claim about an electrical issue wherein our breaker was tripping. Two technicians came over when they said they would. One was training, but the technician they sent was very knowledgeable and he knew what he was doing, so it was good. It's been an easy process to get someone out and take care of issues with the house that we bought.

I had a plumbing leak but it’s not covered in our American Home Shield contract because there’s a manufacturer’s defect in the water line. Nonetheless, their technician was nice, very respectful and on time.