American Home Shield Reviews

This is my first month with AHS and I already regret subscribing to AHS. In fact, this is the worst decision I have ever made in my life. First, it has taken me 7 calls to get the work order right. Second, some of the vendors AHS contracts with (the one I had to deal with first - AAA All Brands) have really bad ratings, don't respond to your calls and don't even call to schedule an appointment. I don't know on what basis AHS picks these vendors, but after looking at their reviews it clearly shows that they pick the cheapest ones out there (which usually happen to have the worst reviews). Third, AHS doesn't do anything to understand the gravity of the service request. It treats all service requests equally. My AC and duct work have had issues for over a week now and AHS has done nothing to expedite the request (even after 6 service calls). Also, it takes forever to get in touch with their service representatives! Don't even try.

The knob of my cooktop was not turning, so I submitted a request online and somebody from service arrived. She saw what was wrong and ordered the parts. After one week, she came back with the parts and replaced it as good as before. Overall, I recommend AHS.

Claim submission is very easy - I can do it online or give them a call. However, submission of claim through phone is only during working hours, so if I have an issue at 12:00 at night, I'm out of luck. Nobody would be there to answer the call. But during working hours, I call them and have to sit on hold for a while. That's why I have a tendency to do the submission through the internet because I can make my claim faster.

I submitted a claim for my AC system and it happened on a weekend. It went real smoothly. American Home Shield got the contractor on the phone to authorize it on a Saturday and the contractor came out immediately. They were able to get the coolant going and fixed the problem. They were very good, friendly, and knowledgeable. They were very efficient and they took care of my problem. I was amazed at how quick it was done. I’ve had no problems at all since the repair. It’s been wonderful. I’m so glad I made the decision to get the home warranty and I have renewed it so that’s how happy I was with it.

I had a water leak in the pipes so I decided to file a claim to American Home Shield. The process of submitting a claim online was really easy and quick. The tech was great and he contacted me again even after the repair to make sure everything was okay. He was very helpful and knowledgeable too. I was very happy with him. Everything is great since the fix and I'm very pleased.

Mostly, I have plumber problems but AHS and the people they contract with are very professional and don't take too long to come and repair. I'm very pleased with them.

I really liked the guy who came out and did the work when I called for my air conditioner. He knew his job and was very nice. He had to come back a couple of times and was very willing to do that. He kept trying until we got it fixed so it’s very positive. The AHS claims rep was also willing to try to get the problem solved and was very caring so that was good, too.

I had a couple of plumbing problems and I called American Home Shield for a claim. It's actually not a claim but a request for a chore. You call AHS, they send a serviceman, then I pay the deductible. The plumber who went to my house was professional and after his repair everything has been working fine. I wish their man was located closer to my town, the guy has to drive an hour to get here. At some point, he's thinking more about how far away from home he is and how long it took him to get there and all that. It's better if the service provider only had to come within 20 minutes. You tend to get better service than if its like that.

My most recent claim with American Home Shield was with my AC that's needing repair. They've come out here seven times since May, but I'm still having problems with my AC. This AC unit has been repaired every year for the last year or two, and it's still not fixed. On the paperwork, they said the AC had a leak, but they can't find it. When I call AHS, they send out a technician. The techs keep coming out, but they do the same crap. The AC works for a week or two, and then it starts getting hot in the house. I'm disabled and I can't take the heat.

We submitted two claims to American Home Shield: one for our water heater, and one for the swamp cooler. I did the submission online and the process was excruciating. We had to wait probably for at least 45 minutes just so I can talk to someone. My wife called at least three times and had to wait that long as well. The last time I spoke to a customer representative, I told them that the wait time was unacceptable, especially since I only had a few questions to ask. The questions I asked probably took 5 or 10 minutes versus the 45 I had to wait.

I recently filed a claim to AHS for a refrigerator and the process was very easy. The first contractor was not knowledgeable or was in a hurry. He came late in the afternoon. We had just bought this house not too long ago and he said the coils were dirty and that was probably what was wrong with it so he vacuumed them. So I wouldn’t say he was knowledgeable because it wasn’t that. It was the condenser. And so, we had to get someone to come back out and that time, they had to order a part. Then I got a bill from Sears, so I had to send them something to prove that I had paid it. They resolved it but it was kind of a hassle. I’m glad that the refrigerator now works but it’s always nice to get it fixed on the first try instead of having someone go here several times. If that had been our main refrigerator, that would’ve been a bad thing. But it’s not AHS that was messed up. It was Sears, the ones that they had hired.

They ignore your concerns, don't respond to emails or calls to keep you away from cancelling your service. I have emailed them several times regarding a refund due as a result of a service call by a contractor who misrepresented the repair in an effort to cash in a fee. Customer service committed to a refund which was not received by us, neither was our calls answered or our emails returned for collection and a subsequent cancellation. They kept on charging our account despite a written notice. We are about to contact CA Public Utilities Commission with our complaint if our case does not resolve ASAP.

We have AHS warranty on all our appliances in our home. Our central A/C unit was 20 years old when we moved in almost 2 years ago. We never had an issue until this past July. Our A/C stopped working on June 30th. I called AHS to set up for someone to come take a look. The company they had on contract couldn't come until July 6th. It's FL and it's over 90 degrees outside, meaning our house was about 90 inside (not tolerable especially when you have kids and animals). I called every day to see if they could find another company.

We had just purchased our new home and was very excited as well as nervous about getting the right security. We saw the previous owners had used American Home Shield and decided to stay with them. Turned out to be a great idea. The professionalism was great. The salesman was very patient and made sure we understood what we were getting, and worked with us on setting up a time to come out and get our alarm system activated and installed.

This company is awful and not worth your time or money. They routinely hire contractors with no openings for weeks out. Try calling their company and see how long you sit on hold as a paying customer. Today it was 68 minutes and 49 minutes the second call. I've been waiting 2 weeks and counting for a replacement fridge/freezer, with no date for replacement in sight. GO SOMEWHERE ELSE WORTH YOUR TIME AND MONEY, THIS COMPANY IS HORRIBLE!

We had a terrible experience with American Home Shield. I’m getting ready to cancel with them. I don't have problems submitting a claim, they answer it immediately and the contractors that come out are very pleasant. But they did a raggedy job when they had to replace something in my furnace downstairs (wasn't done neatly at all). Last year, I had problems with my sink. The contractor said he fixed it, but he didn't and I had to call a plumber myself to fix it.

My most recent claim was for a garage door issue. The electricity had been out and I could not get it to reconnect. The service was quick, and I felt comfortable with the two gentlemen who came. The garage door is working fine. I'm glad I tried American Home Shield before I bought a whole new unit, which I didn't need. I've been very pleased with them for over 20 years with one exception, but that was a while ago.

I called American Home Shield on the phone about my clothes washer and they set it up and give me a number. Then I called the local number and set up an appointment. The tech was good and came out the same day and diagnosed the problem. A part of the machine wore out; he went out to his truck, got the part, fixed the washer, and it’s good as new. He took a check for the copay and went on his way.

My most recent claim with AHS was for my AC unit. I try to call when I file claims, preferably to talk to someone and it's easy to get through. They're prompt in answering my questions, helpful and knowledgeable on what they were supposed to look for. They initially came back and it took them a couple of times to repair it, but they were able to find the problem and fix them.

American Home Shield sent Post Heating and Air to fix our air condition unit. The contractor told us exactly what was wrong and what we need to do to fix it. He even showed us how to clean the unit on the outside 'cause he said it was dirty. Not a lot of people do that and that was amazing. He tried to help us save some money. I like the Post Heating and Air and they'd be a good people to work with and use again. On the other hand, we have an electric stove top and it's cracked and broken and nobody called us back on that yet. Nevertheless, I've recommended AHS to two different people.

We had our garage door fixed through American Home Shield. Submitting the claim was very easy and the contractor contacted me the next day. He was a real nice guy. He came out, took a look at it, figured out what he needed then had to order some stuff. And he was back within a week, got everything fixed and gave us some pointers on our other garage doors for future purposes. It's working great since then and I was very satisfied. Everything was very timely and as advertised.

I had a problem with the air conditioner and submitted a claim with American Home Shield. Since the repair, everything is working and our home's back to normal.

My A/C wasn’t heating up, won’t cool down, and kept running, so I called American Home Shield over the phone to submit a claim. The contractor that came out was professional. He put some Freon in the A/C, and told me what went wrong. He thought it had a small leak in it. It kept blowing out warm air because my line was freezing up. After that repair, the A/C worked all this year and it’s better than before.

We called American Home Shield for a claim regarding our microwave which stopped heating food as my wife had said. The contractor who came to check it seemed to know what he was doing professionally and said that it's got to be replaced. AHS acted very quickly and told us to go online, look at the models on a site and let us pick which one we wanted. We chose the same one we had and so far it's performed excellently - we can't get along without it.

I've had a good experience overall with American Home Shield. They've been there in a timely manner every time I've called them.

Wait time is always 30-75 min on hold. Customer Support 98% of the time treats you like you're bothering them and they do nothing to help you but read what the computer prompt is telling them. They lack common sense and ability to think on their own causing customer frustration. I had a wall opened by a plumbing company that was very unprofessional and neglected to tell them they cut a hole in the wall to see the pipe. Because they did not inform the AHS they would not come repair the wall. They also turned in a report that did not represent my job properly. Crown the plumbing company was also very rude. AHS did not care at all who they supply to its insured. That's just one of the problems that took Hours to deal with and now I am paying for the wall to be closed and the plumbing because they do not insure pipes not installed properly from a previous owner/flipper.

I HAVE HAD NOTHING BUT PROBLEMS WITH YOUR COMPANY AND WILL NEVER EVER USE YOU AGAIN!!! The top issue for readers is that they will find every wiggle room to get out of paying for something that clearly states it is covered! Next... I have had maybe 4 issues within 2016! This is the over the top issue here... Our Thermador Microwave is catching things on fire periodically! They send a tech out and he literally stated on paper that he boiled water that did not catch on fire! WTF? I saw what he was doing and pointed out that was the dumbest thing I've ever heard of and handed him 4 bags a popcorn. I said, "Here... This is one setting you can get it to catch fire on!"

I had great service from my contractor who was willing to come out at all hours, was very knowledgeable and explained the whole process answering all of my questions, was fast and efficient and left everything clean.

I had water coming up between my floor tiles (slab foundation home). They sent a leak detector. This group of 18 year olds were in my house for two days, broke my dishwasher, removed my floor, and removed my kitchen cabinet doors. Then told me I had a hot water leak in my slab, and that my whole kitchen would need to be redone. No. No I don't. My hot water comes through the wall, not the slab. It was my dishwasher leaking, that they conveniently broke the door off of - no idea how. I spent 3 days with my hot water on using everything but the dishwasher... Guess what NO WATER on the floor.

Before you sign up with AHS, read the contract carefully. They are under no obligation to fix anything within a certain period of time... only get someone to your house... and there's nothing you can do about it if they want to drag their feet with the repair. I called them in June with a broken refrigerator. After a month of waiting for a part to come in, it didn't work because it was refurbished. We waited again, and even with the new part, the refrigerator is still broken. After countless hours on hold, and multiple phone calls, all AHS will say is that they aren't responsible for delays caused by their contractors or suppliers.

I placed a claim for my pool pump and the process was easy. The contractor was professional, courteous and he took care of what needed to be taken care of. The pump now works 100%. They have good customer service and the problem is resolved.

I recently had an air conditioner that was not coming on and working. American Home Shield came out and checked it. But I didn't claim anything as I didn't have to have anything done because it was working by the time they got here. I've called American Home Shield for one or two claims and they've done me very well so far. They took care of me and I was really happy. I would recommend them.

I had a plumbing claim with American Home Shield so I called and I got through fast. The submission process was easy. They took my call and set up an appointment right away. The contractor who was sent was very professional and the sink works great. Overall, AHS is perfect for me and I never really have an issue with them because they come out and they would fix whatever I need fixed every time I call. The only thing is the prices keep going up every year.

Recently filed claim for the air conditioning. It was some condensation with the hose that once I opened the air conditioning door and looked in there, I saw that a plastic on the zip ties had broken off and the hose was leaking down underneath the air vents. But the contractor didn’t have to come because I showed my husband and we put the zip tie back on and the hose was perfectly fine. That’s the first thing we had to call American Home Shield for and I’m very happy with them so far.

When they first came out, they checked the air conditioning. They were able to stop the noise and make it run for a while. But then, the next day, it started that knocking sound again. Eventually, it just stopped. I called and told them that they needed to send the people back out so that they could fix my air conditioning properly like it was supposed to be. They did, but I ended up spending $300 to go and get a semi-window unit to keep cool in my room.

American Home Shield has been great. I call them and then the people will call within three days to let me know when they're going to be out. They schedule a time and show up. I had a problem with one of the plumbers, but they worked it out right away. I didn’t like the first plumber and they said that there was no way of getting somebody else. I even gave that plumber a bad review and said I didn’t want to work with them anymore. I was told it's just a random number that they pick from whatever neighborhood and I was stuck with that. I felt uncomfortable because I didn’t know if they knew I gave him a bad review the first tine. If I'm paying AHS and I told them that I had a bad experience with someone, they should accommodate that and they didn’t. Fortunately they did a really good job the second time they came.

I've used American Home Shield one time and I didn't have any problems with it. I just bought an old house in December and I was concerned that I would have problems with it because of the age. Then the fan of the air conditioning system went out on the compressor. It was covered under the warranty program and American Home Shield replaced it. All I had to do is call in and tell them what the problem was. They were friendly on the phone. They made arrangements to have somebody come out and look at it. The service person determined what the problem was and got their approval replacing the part. He was courteous. It took a couple of days finalizing everything. Just the normal deal and paperwork. It maybe even fell on a weekend, which complicated the matters on getting the part and everything, but it's been working fine since they replaced the fan.

Our water heater was not working well so we submitted a claim to American Home Shield and then they referred us to a business. We called the business, they came over, and fixed it the next day. We actually had two people out at different times. I wasn’t home for one, but the other one was really good. They diagnosed quickly, fixed it, talked to me and let me know what was wrong with it, sent the bill, and were out the door. Very efficient and good people. I would recommend AHS.

American Home Shield has its up and down. I’ve had some bad experiences with them in the years that I’ve been with them, but I have had good results lately. I guess it depends on the category of what the service is about. I have had very good contractors who have done excellent work and the performance since the repair has been good so far. I wish I would be able to get in touch with somebody here in the U.S, somebody closer to the business or where I live. Because usually, they’re so far away and it takes so much time for them to send the transactions. They don’t do it right away. I don’t know why sometimes it takes so long for them to be reached.

The pump on our washing machine failed so the water wouldn't drain out of the tub. I filed the claim online and it was really easy. American Home Shield's reps set me up with what I needed. The technician did a great job and did it fast. The machine now works just like it's brand new. It’s wonderful.

We have really hard water here and it was built up to where the faucet wouldn't move. At first I didn't know what was wrong with it so I called American Home Shield. The guy who came out took it apart and fixed it. He also asked me if there was anything else I needed fixed, and they're always good about saying that. So far we haven't had any major problems but I've had to replace several hot water heaters and they've always sent somebody out and got the job done. I usually file my claims over the phone and sometimes, it will be really busy. It's just my choice to do it that way, but their website seems to be fairly easy to navigate. I would definitely recommend American Home Shield, but I'm at an age where I always put a caveat and with that, I'd also advise people to call around.

My claim with American Home Shield for the water faucet on the outside of the house was a very, very good experience. A guy came a couple of days after submitting the claim and it was a busy time of the year. He replaced the faucet really, really quick and knew exactly what he was doing. He took the old off, put the new one on, and upgraded the faucet where one had to turn the handle three turns to get it to turn on to just about a half turn and then get it to go from being turned off to being wide open. So that made it a lot better and it’s worked fine. I was out there with him when he did it and he was very pleasant, knowledgeable, and quick. There's no problem at all and I'm very satisfied.

Our air conditioner didn’t work a day after we moved in so we submitted a claim with American Home Shield. They couldn't get somebody sooner so we had to wait 5 days but the guy who came out was very professional and friendly. He fixed everything and we haven’t had any problems since. We were very satisfied and happy about it. We’d recommend them to a friend.

I'm a real estate agent, and my warranties have been with HSA, but I understand that American Home Shield owns them now. My most recent claim was with an electrician for a work that was completed last week. Their online system was not user-friendly, and it would not let me submit claims, so I called to file the claim instead. The phone call's a nightmare because sometimes, I'm on hold for up to 40 minutes to get to talk to someone. The people they sent out for the actual work, as well as the work that was done were fine, but the communication getting to them is an absolute nightmare. I understand that this is more of an issue with HSA than American Home Shield, because my broker uses AHS and she doesn't have to stay on the line as long as I have with HSA. So, I'm thinking of using AHS, and not HSA with the next listings I get.

Submitting a claim which I recently did for my garbage disposal electricals isn't difficult at all. I tell AHS what's wrong and they'll send someone out. The last rep I got was very professional and the technicians have been really good. One of them actually went above his job. He wasn't supposed to tell me what was wrong because it wasn't what he normally does but he told me and I was able to call and get someone to properly do what was supposed to be done.

Sometimes American Home Shield is okay and sometimes a little difficult. Submitting claims to them was okay but they need to update their list of reputable contractors and investigate more how good, dependable, and reliable these people really are. They also need to investigate how things are going with customers because it's all about customer service and they've forgotten about that. They should not just have a list of people that they want to send out when somebody calls in and know nothing about the company. Some of these contractors are extremely busy and some parts are not available quickly. Also, the people that AHS send out are okay but some of these places are so far away and the schedule is too tight.

The air condition was low on freon so I submitted a claim for it online. The contractor couldn't get us going the moment he arrived, so he came back that afternoon. He was thinking he couldn't go back until the next day but did so that afternoon and got us going. We had a very good experience.

My air conditioning went out. It went out last year too, but someone came and repaired it but I think they only put a band aid over it. This time, American Home Shield sent someone out and I wasn't home. My son was there and he said, "Ma, I don't think you should go with this man. He's asking for $500." So I called American Home Shield back to get a second opinion because I wasn't satisfied with the person that came. They sent a second person out and he looked over my system and told me that my system is not fixable. I said, "Well, somebody was just here a couple of days ago and they wanted to repair it." And she said, "There was no way he was gonna be able to repair your system, ma'am." Then AHS reached backed to me a day or two later and told me they were sending someone else out to replace my air conditioning unit. I'm the happiest person in the world.

I filed a claim online and the process was simple and user friendly. They fixed the dual capacitor of my AC. The technician was from the company Aire Serv, a company I'm familiar with. Their tech has been out to my house a few times for unrelated issues, but now I'm a huge fan of them. All in all, Aire Serv is exactly who we want. They're timely and polite. They inform us of everything that they're doing, exactly what the issue is and they do their best to repair it in a timely manner including getting parts.

The contractors that AHS send come out fairly quickly and know what they’re doing. Most of the repairmen can diagnose and fix the problem if they have the parts. The only problem I’ve got with AHS is if a part is needed, it takes forever for them to get it and fix the problem. Sometimes they have to go all the way out to the warehouse. For example, I have a friend whose refrigerator went out and it took 28 days to get it fixed. And then he has a washing machine that has a power problem and it’s been out now for over two weeks and it still hasn’t been fixed. Rather than going downtown to Dallas to pick up a part that may be at $15 a part, it takes a week to two weeks to go to their warehouse in California or wherever it is. So that’s the biggest complaint I’ve got. Generally, the experience is okay but sometimes very frustrating.

I had a contractor come out to look at some air conditioning units but it didn’t go too well. He looked at the units and said they couldn’t be fixed. It seemed like he was trying to get me to buy a unit from him, as opposed to actually trying to fix it. But I did get my refrigerator fixed on a previous call so that went well with AHS.

Great timely service. Very happy with diagnosis and resolution to problem.

I pay a monthly fee to AHS. I have for about 3 years approx. It is 75 dollars for someone to come out and fix the problem. When something big (bad) happens they look for a way out. My pool pump is shot, absolutely not working anywhere near where it should. To the extent that I imagine it could be dangerous to swim in bad water. So after dealing with the pool company that came out and getting the runaround I decided to call AHS. After I told them my problem, my rep at AHS told me that the pool company had SPECULATED that my pool pump cracked because the water level was low and not due to wear and tear. So this was news to me, because the pool company that came out had told my pool guy that they had fixed the problem and it was working without ever talking to me when they were at my house (plus no signed paperwork explaining their work).

I'm pleased with AHS. I have good rapport with them and haven't had any complaints. When we called to file a claim recently for the air conditioning on one of our rental homes, everything was taken care of. Their rep was very helpful. And because it was an emergency and it was so hot, she said they were going to bring someone at a later day. And she was able to work something and the air conditioner people came the next day. When the contractor came over, explained everything that was going on and told us what was covered or not. The guy was pretty good.

AHS fixed my water heater. But claim submission was a difficult process. It took me 45 minutes on the phone trying to get them for the first time and then once I got a number for their maintenance people, I was finally able to get through. And because of that, I am seriously considering changing. Plus, it had been difficult getting communication with the plumber. I had to try two or three different times and pay two different plumbers before they finally got there. And they want me to pay a $100 fee which I don't think is fair because I had to pay two other plumbers before they finally got there. But once they got there, they did the job.

I called American Home Shield out for my pool. It took two or three days before they came out and said it wasn't covered because the water went off the house into here and that rusted it out. I gave pictures where I got a gutter over it, gutter goes down. There's no water that gets on it but there are slots or holes all over the top of the heater that lets the heat out and the water turns down in there. There's nowhere that they tell me I have to have a cover over it to keep the water out of it because it's made to be outside.

AHS helps but does not exceed my expectations. Our air conditioner stopped blowing cold air so I submitted a claim online to them. The contractor called but didn’t give any idea of how to get a hold of them. There was no way to contact them directly because all we could do is call and leave a message. After the initial contact, they said that they'll be out between 8:00 and 10:00, but they didn’t get out there until 6:00 at night and it made it a terrible, terrible day. I have a 78-year-old mother who lives with us and she sleeps during the day. So for her to be in a 105-degree temperature doesn’t help. However, once the team of two guys got there, they got the AC fixed and did a fantastic work. They're smart, on point, very thorough, clear, and respectful. I cannot commend them highly enough. The AC is working normal now.

We’ve had AHS since we’ve lived here and they’ve always been really good. Their reps are usually really professional. I live out in the country and not close to a really big city but they will normally tell me upfront that they have somebody in the area but it may be a little bit of time to get them out here. Recently, my air conditioner wasn’t cooling off so I logged a complaint to their website. The technician came out that day. He’s top notch and really knowledgeable. We’ve used him two years ago when he fixed something for us.

I called American Home Shield and told them my garage door opener is broken so can they send somebody out. They said, "Sure!" They asked for my information and said that they'll have somebody out to me within the next 72 hours. They were professional, prompt, helpful, and very nice when I spoke with them. The contractor was so knowledgeable and knew right away what the problem was. But he could not get the parts because it was such an old garage door opener. So right away he said that they're gonna replace it. After the repair, it was working really good.

I've been with American Home Shield since '93 when I bought my house. I don't use them all the time but I felt comfortable having the warranty. And when I used it, it worked very well. However, this year I had a frustrating experience with them when I had a problem with my air conditioner. It just froze. Somebody came out and I asked the technician to check other things since he was the expert. He fixed the AC and got it going, but within a day it had frozen up again. All the tech did was check some wires that were burned. He said, "Oh, we had an electrical storm and that’s what probably did this." I asked if it did any other damage to anything else, and he said, "It's working. It's fine," so he might not have checked everything.

I don’t really like American Home Shield. I submitted a claim for an air conditioning unit and I was supposed to deal with one of their air conditioning service contractors. However, the one that we're supposed to deal with was very busy and couldn't get out to the house until a week and a half later, so we were without air conditioning in a 100 degree Texas weather. So I started to try and find somebody else to go out here, and this other company who was taking a look and troubleshooting our air conditioner determined that I needed another air conditioning unit. They left it unplugged because it's a fire hazard to keep the unit plugged in when it's not working properly.

I bought my condo last October and my agent recommended that I take the American Home Shield for the first year in case there was any trouble with my appliances. But with the hustle and bustle, I didn’t read all the fine print and the program I had. I thought it covered my heating, plumbing, plus my appliances but I realized it didn’t even cover my appliances. But it was my own fault and I'm taking blame for it. So the worst scenario for me buying a used condo was the fact that the AC in it is 18 years old.

My experience with American Home Shield has been very satisfying for the fact that they're responsive and very professional. They haven't denied me too much. Most of the time, I submit my claims online and their website is really easy to navigate. Except for two, all the contractors have been very good. They do excellent service and if there are extra parts needed that they didn't have, they were quick to respond. However, when I had a claim for my poolside, they don't do electrical, only mechanical.

The repair person was prompt and efficient, but AHS is difficult to contact by phone.

Once the request for service was entered, we were contacted within 15 minutes. The contractor came out to assess the problem and gave us a "true" estimate of the amount of time that would be required. The contractor was timely and efficient! The service was excellent!

The contractors always call within an hour of needing help and are very courteous and professional!!

My air conditioner was acting up and I had no problems filing a claim for that. I got rid of the first contractor because they didn’t know what they were doing. They misdiagnosed and wrote it off as nothing was wrong when in fact, it had major issues. Then AHS got another contractor out there that was able to troubleshoot and detect the fault and get it working properly. The performance of the air conditioner is good since the repair, though I'm having some rattling noise, but they don't cover that.

The work done was great but the wait time to talk to an American Home Shield representative was bad. About 40 minutes.

I've been a customer of American Home Shield for 17 years. My wife and I review the pros and cons of AHS each year as our contract comes up for renewal. Past years were much easier to justify than recon ones. Last month our combination microwave/convection oven stopped working. I reset the breaker to the unit. The oven returned to normal. The microwave oven did not. I called AHS to report the problem. AHS contracts with Sears for appliance repair. Sears diagnosed the issue, but claimed their database showed the part as "No Longer Available". According to the technician, his diagnosis and finding were reported to AHS. AHS found the part and sent it to me. When it arrived, I called AHS and scheduled an appointment to have the part installed. The technician arrived today, thirty days after I reported the issue AHS, and determined that the part AHS ordered could not be installed.

We recently called American Home Shield to submit a claim for my oven and microwave. I have a one-unit oven and microwave, and the first person that came out stated it was separate. AHS had to send an expert in who said it was all one unit. We finally got the unit replaced. We got it straightened out, and everything turned out well. I've been satisfied.

We had a panel go out in the oven. They tried to find a panel but couldn't so they replaced the oven. Their claims rep was very professional but the contractor was terrible. He said he was more of a repair contractor than an installation contractor. He had no idea what he was doing and we ended up asking him to leave and we installed the oven ourselves. American Home Shield's great to work with but they need to query their contractors a little bit more before they send them out to make sure that they don't have a situation like this occur again.

I have submitted a claim to American Home Shield for our air conditioner. I did it online and the process was easy and the site was very user-friendly. It didn't take very long. The email response was very easy to follow. I was told that I'd be receiving a phone call from one of their contractors, which I did the following day, and I was scheduled for a service. The contractors were very professional and knowledgeable. They took care of the issue at hand and explained any additional things that I might have to do to ensure that the unit stays in working condition. I've always had a pleasant experience with the contractor.

My last claim with American Home Shield was for the air conditioner. The rep my wife talked to helped us well. It was very hot here in Texas without the air condition but we got a technician to come out the very next day. The tech was very good and professional. Since the repair, my air conditioner has been working excellently. It keeps the house cool when we arrive from work and we don't have have to worry about being hot.

Filing a repair order's easy, but getting the air conditioner repair done is the problem. The technician came out, made a diagnosis and said that the problem was wiring in the wall, and American Home Shield said they would not pay for it. And then I had another person come out and all it was was a relay switch and I never could get a hold of anybody at AHS that would call me back or talk to me about the problem. I ended up having to pay for the repair myself because their person misdiagnosed the air conditioner's problem.

My water heater quit and had to be replaced. I had no problem filing the claim with American Home Shield and they did very well. However, I would not invite the service man that came out back in my house. He acted like he was afraid to use any extra material and he didn't put down any floor protection for my new rug. He just placed his tools down and he even laid his dirty tools on my bed. Then he couldn't drain the water out, so he took the heater out with the water in it and dropped it out the front door and let it crash on the lawn.

I had American Home Shield when I lived in Nevada and that's why I signed up here in Virginia where I bought a house that was 12 years old and that has not been taken care of. I'm pretty glad I did. I have tried filing claims both online and over the phone and both times, I had no problem. The most recent one was about my refrigerator. The contractors sent were very professional, nice, and knew what they were doing. When I described the problems to the repairman who was calling to set up the appointment, he actually brought with him what he needed because he figured what it was over the phone. He had a general idea of what it was.

I always hear a recording when I call in for a claim to AHS. I never get to talk to a person, which I don't like. I've been with them for 22 years and their motto is, "If we can't fix it, we'll replace it." However, it didn't apply with my air conditioning unit. They're not replacing it which I understand but it was a big let down. It cost a lot of money. I'm on Social Security, so I don't have that much money. It never dawned on me that that would come up and that they didn't cover anything. Also, they raised the initial payment. It was $50 to come out to look at whatever, and now it's up to $75. I'm having to talk it over with my son and we're gonna have to go another way. But they've been good with other things throughout the years. I would recommend them, but I would share my experience with others and have them see.

Over the years, we've had several things that had to be repaired and American Home Shield haven't canceled on us yet. They once paid for a plumber to come out because the sewer lines from our house were clogged up. We also had two repair calls for our air conditioning, and then we also had our microwave and hot water heater replaced. They're fabulous to work with and we're very happy with them. We recommend them to people all the time.

American Home Shield came and had the air conditioner fixed so it's now working fine. The contractors AHS sent were all very nice and there's no problem with them. Our interactions with the representatives over the phone were fine but the wait time is excessive - I had to take a book and read. I was on hold for 45 minutes to an hour each time so this is an issue that could be addressed.

We were advised to get this service as we purchased our most recent home. Not long after moving in we called about the fridge that wouldn't cool. First visit the tech said it couldn't be repaired and said it would be replaced. American Home Shield insisted on sending another tech. Few weeks later, second tech agreed it needed to be replaced after attempting to repair it. Again American Home Shield refused. At that point it had been 3 months and we had to buy a fridge rather than wait for them to fix it, only after the fact agreed to pay a percentage of the cost. We called about the AC because it wasn't keeping things cool to be told it was fine. Only to realize the thermostat was the problem and replaced it at my expense (not wanting to repeat the experience with the fridge).

I called in a service request for an AC repair. I was told the repair was expedited however it's almost Thursday (my birthday to boot) and no appointment has been scheduled. I have an Asthmatic child and we're doing the best we can to make it through. Did I mention we live in Florida. Customer service is awful especially the Georgia call center (Rep. Ciara should be banned from any employment requiring good customer service from her). I have paid for this contract for two years and this is my first time using the service. I will never recommend American Home Shield to any homeowner. I will definitely warn those in my community to go with a reputable company. Hopefully I can get the repair done soon. I will definitely be taking my business elsewhere.

Well you need to have 1/2 day to call and get a representative. Then they have to call you back and that is a phone message and then the 45 minute on hold again. Then they send a workman that comes out and really is not clear about what he needs to do. Then you find out they need to send someone else. He comes and you are now 2 weeks into the repair... washing machine for my example... and they tell you they want to replace the equipment instead of repair it with a similar item. So the washer is not the same as the dryer but also was under counter and needs to fit but their proposal doesn't fit. So they will give me about 1/3 what it costs to fix or even replace the existing equipment and that is it... No place further to go. But I gave them a 3 star because they at least are offering a settlement... Good or bad... At least not telling me to go away.

My air conditioner did not seem to be cooling properly. I called and the technician not only diagnosed that issue but looked over the entire unit. Excellent work!!!

My air conditioner wasn’t working and American Home Shield sent someone over and fixed the problem. If I have any complaints, they pay for almost none of that. So the expense was borne by me. I had to pay for that and it cost me a couple hundred dollars. But so far it's working well.

We had a leaky toilet about three months ago so I filed a claim to American Home Shield. The process was very easy and everything went very smoothly. The contractor was professional and did a fine job. The repair worked and the toilet has been working fine since then.

I'm satisfied with American Home Shield and they're cordial. I submitted a claim for my air conditioner and the process was easy. The gentleman they sent was extremely well-versed and I'd get him back again. My A/C is working well since the repair.

Submitting the claim for my air conditioner was easy, but getting them to follow through and send somebody out is very difficult. Nobody showed up yet. The air conditioning company they're supposed to send out is not calling me. I've called American Home Shield twice and still got nothing.

It was a good and easy experience with American Home Shield. A recent service had to be recalled so the technician came back to fix it. I submit claims through the phone and there's a wait time, which would be an issue if I'm in a hurry. But, otherwise, it's okay.

The air conditioner went out. I had to call because there is a problem with the website - it won't let me login, submit another password, and keeps in a loop. I even called AHS and asked about that but they wanted to send me to another website to get technical support and we're all busy. So I ended up both times, every time using the phone, and that process was very easy. The contractors have been awesome across the board, and everybody's been really helpful. They are above and beyond, prompt, communicative, and did a great job. This is my first experience with any kind of home warranty and we're lucky we got this because we've used this a lot already and it really has been turnkey and seamless for the most part. We're going to keep our home warranty going, and I would definitely tell people they need to get this.

I had a broken garage door spring so I went online and submitted a claim with American Home Shield. I quickly got a response back from a contractor and then we set up a time for them to come out and look at it. It went really smooth, and the contractor did a great job. He was extremely friendly and he even offered to do some other things to the garage. My experience with AHS went very well. In fact, when my AC unit went out, they did a great job with that too. The AC unit is working extremely well. And when they fixed the garage spring door, they even offered to fix the other one for an extra fee. So everything’s working great. For the many years I’ve been with American Home Shield, it’s been really good to me.

My air conditioner went out and American Home Shield came and fixed it. I filed a claim online and I called them too because I had a disabled person in the house. At first they said they'll send somebody by Monday or Tuesday and when I called and talked to their rep, she said they'll send somebody out within the next hour and they did. They were very prompt. The technician was very helpful and gave us good information. He said it happens and sometimes they just go out from time to time and that we can have somebody come and check it once a year. Overall, it was quick and they were very considerate.

We submitted a claim with American Home Shield for our air conditioning and I didn't have any issues with their reps and the contractors that they sent. Everything has been fine since the repair. I've always had a positive experience every time I had to deal with them.

We had a hailstorm here that damaged our roof. We called State Farm, our insurance people, and they came out and looked at it. They contacted American Home Shield who did the replacement of the roof for us. The contractors sent by AHS were all right but weren't real good about telling me every time what was gonna happen. The only dislike I have is that they never have gone back to pick up the three bundles of shingles that are still here on my driveway. It has been a month since the job has been finished.

No relief in the summer heat for our family of 4 that includes 2 small children. They've sent two technicians out and they both said the same thing in regards to the a/c unit. American Home Shield refuses to cover the cost of repair which was to simply vacuum out the old refrigerant and replace with new and inspect for leaks. They don't care about their customers. It's despicable. All we've done is paid a monthly premium to them for the past 11 YEARS!! We've been dealing with having no a/c since July. Shame on you! This is CROOKERY!

Buyers of new homes be aware of this conniving and thieving company! Their operations and tactics are scumbag like to say the least. I bought a home that included a 1 year warranty with this crooked company (American Home Shield). A few months into being a new homeowner I noticed I'm having issues with the motor in my refrigerator. When I went online and opened a service ticket it said there is a $75 service fee. After I called into their customer service line to clear this up, the rep was incredibly rude and not understanding of my situation and complaint. I told him what they're doing there is absolutely disgusting and is blatant theft!

Always quick & effectively responsive when I make a claim.

Family Heating and A/C is a small but highly motivated service provider. The work was performed in a timely manner, and corrected my problem of a blocked drain line. Very good to know about these folks.

The contractor we dealt with was very polite and answered all of my questions. The part needed had to be ordered and he kept me informed of the status every step of the way. Once the part came in he installed it quickly. I'd definitely recommend him!

Although it took some time for the serviceman to come out, when he did, he worked quickly and efficiently. There was also a mix up on the billing and we were charged for a follow-up visit to refix a previous problem. But when I called AHS they resolved the matter over the phone. So in the end very satisfied.

Our most recent experience was excellent just as it is every single time we contact AHS. The timeliness of the response, the clarity of it and the availability of a live operator make a sizeable difference. We have been very pleased with the operational end of AHS.

My husband took out this policy. He was very pleased with the help he received on setting everything up. However, when he called to make a claim on the air conditioning they got CMB Heating and Airs out here 2 days later. CMB Heating and Air would not give me a written receipt for my payment or for what needed to be done. What is that all about? Well days later after not hearing from anyone my husband called American Home Shield only to find out, they refuse to fix it. Now we live in Texas. So of course the A\c had to have problems when the heat was ramping up in the 100+degrees. Again American Home Shield refused to fix it. What? In Texas with no a\c!! So, I can't attached a receipt because the tech refused to give me one.

We had a problem with our air conditioner last month. It was crunch time. The weather was so hot and the AC people are really busy. Their rep wasn't able to get out here for days but the lady was so nice that she worked with the AC people to see what we could do with an emergency situation, since we're seniors. I am so grateful to her. She did manage to get the appointment moved up two days. That was awesome and I truly appreciate that. When I called back, the next girl wasn't so nice and as willing to help, but we managed to keep the appointment the first lady got for us on a sooner date. The repairman that came was really nice. He was really courteous and knew what he was doing. He took a look at the AC, had brought the parts with him, and the AC got fixed. We were very happy because it was 102 degrees outside. I'd recommend American Home Shield.

My last claim with American Home Shield was an air conditioning repair and I submitted it online. The contractor was excellent, although his availability was a little bit long and there was a hot spell. It took him a week to get out here but he was very professional and courteous. The air conditioning unit’s been satisfactory ever since. The coverage for the expendables, in this case refrigerants, were probably lower than average. So for the premium, I was a bit unhappy with the coverage and the amount of the reimbursement for the Freon. But it's still an okay coverage.

Our air conditioning stopped working, so I submitted a claim with American Home Shield. It wasn’t the best place, but when I talked to the actual contractor, he was really nice. He was really busy and couldn’t come right away when I called, but he came on Monday. I wasn’t present when he came, but he talked and explained to my husband what was happening, what he was going to do, and what materials were going to take for him to repair it. Our AC has been working great ever since. Whenever I have another emergency, those are the guys that I want to come to my house.

We have two accounts with American Home Shield because we have two homes. Our rental home needed the water tank or heater replaced. The person that they sent out gave us a long list of stuff that needed to be done, and we questioned that. When we told AHS that we questioned that, that particular contractor had nothing else to say to us. They wouldn’t return the calls or do the work. We contacted AHS and that’s when they told us that we had the option to get the work done ourselves and then they would give a set amount to help pay for that. So we had to go out and get someone else to do the work. The other contractor installed it and then we had to get a reimbursement of a specific amount from American Home Shield to make up the difference.

My claim was for HVAC repair and it went exactly the way it was supposed to go. I filed it on the website and then I was contacted. I got an email response back that said who the repair people would be and that they would be contacting me. They did and we set up a time. The contractors were one of the co-owners of the company and they were friendly, professional, courteous, kind, and clean. They fixed the problem and everything was good. The problem hasn’t come back.

I am happy with American Home Shield. However, our second to the last contractor, the plumber refused to turn in our paid receipt of $75. It took months for that to happen. Also I had to stay on them when I had issues.

I recently filed a claim with American Home Shield for our AC unit. The service technician that they sent was very professional and polite. I had to call them out one more time but the AC unit has been working great ever since. I'd recommend them.

I submitted a claim for our oven to American Home Shield and they took care of it. We had some problems with the installation, but eventually it was taken care of in a fine manner. Since the repair, it has been working fine.

I submitted a claim with AHS to get my AC repaired so I called them and the wait time was terribly long. This summer, it hasn't allowed me to do any of the AC issues online. The contractor has been out twice and this was just for one AC unit and then three times with another AC unit. So it's taken them a couple of times to get it together. We've but a handful of contractors that weren't good, but once we reported that they are not, AHS usually gets rid of them.

My dryer wasn't drying for the most part so I submitted a claim online to AHS. The technician they sent took a look at some things and indicated what he felt the problem was. He rectified it and got the dryer fixed. So far, my experience with AHS has been great.

I submitted a claim to American Home Shield for our air conditioner but it took them a week to get out here and fix it. The contractors were fine. They were just too busy.

Worst experience ever... They have bad contractors. They took 5 months to tell me that my service was denied, enough to say that there were included tons on minutes over the phone every week!!! If they are going to deny a service they can do it but not in 5 months... Terrible customer service! DO NOT WASTE YOUR TIME WITH THIS COMPANY.

We are homeowners & have been members of AHS for over 20 years. We have always been very satisfied with the promptness of reply once called or emailed for service, to the fast callback from the service provider. We would & have recommended AHS.

I absolutely LOATHE American Home Shield and can’t wait to terminate our contract. It should be noted that after being vacant for over 1 yr, we moved into our home in October 2015 and thought we did the right thing by contracting AHS’ services. Since starting our contract, we’ve only placed 4 claims, none resulting in many costs, if any, to AHS.

The most recent service was for my Maytag dishwasher. The gentleman was on time, very polite, very thorough and you can see he check every aspects to ensure he did not miss anything. Before he left he would tell me what he did.

We paid monthly premiums to this co for 10 yrs. During that period, we submitted small, nothing major claims. Toilet wont flush, a few electrical issues. But when it became apparent our 20 yr old ac unit was on its last breath of air, turns out, they hardly pay a thing. The tech they sent out to our home even told us, AHS will band aid a big ticket item to death before they replace anything. After looking this co up on the BBB in Memphis, TN, I was APPALLED that AHS has been allowed to stay in business with what appears to be thousands of complaints from anything from poor cust service, to billing and the list goes on and on and on. Shame on BBB of Memphis for giving this UNETHICAL company a B rating. This is what happens when companies Clearly must have some sort of sweetheart deal with their local BBB.

I'd recommend American Home Shield. I've never had a problem with them. I filed a claim for our ceiling fans, and the process was easy. The technician that they sent was very professional. The fans are working back up except for one, so I'm going to have the tech come back out.

American Home Shield's contractors have been trying to get my air conditioner fixed. I had four different guys that had come and looked at my air conditioner. They have all been good and outstanding except one. One of them had been regular and he'd been out here the last two times. He's good. Then another guy came and he was supposed to have changed my motor out. He put the wrong size of compressor and it ended up burning my condenser. The other guy came out to repair that, and told me what happened and what was wrong.

We submitted a claim online to American Home Shield. It was a minor motor that we needed for a fan and the contractor they sent was very pleasant. It was the first time we had to use AHS and the experience went smoothly. We’ve been happy with them.

The lighting on our front porch wasn't working and we weren't sure the reason for it so we filed a claim with American Home Shield. They sent a guy who fixed it and then taught me and my son on what we needed to do. It worked out real well, but the only negative part of our experience with AHS is that it was hard getting someone to call me back, although I do go to work and am sometimes hard to get a hold of as well.

When I filed a claim for my washer and dryer before, AHS responded the following day. But for the air conditioner, they took 3 days to respond. It’s the summer season and there was probably a high volume of calls. I had one vendor that was supposed to come out and do service, but after they came and said they had to order a part and they'll come back, weeks went by and they never got back in touch with me or AHS. We left voicemails but they never called. One thing I did not approve of is whenever we called AHS about the situation, they didn’t get back with us properly at all and they had all the information in the computer. We had to do a follow-up call four days later. But AHS rectified the situation very quickly and found us another vendor which I was very happy about.

We always submit our claim over the phone to American Home Shield. Recently we called for our air conditioner and the first time we thought it was fixed but it wasn't. We gave it time and then we called AHS back and waited for a while before they finally gave us the contract number and we got the phone number and the company. We called the company and they came out and fixed it and they had to redo the wiring on it.

My most recent claim was an ongoing claim for probably over the last three years or two years. The air conditioning unit went out and the contractors sent by American Home Shield just kept coming back and trying to piecemeal everything back together. Whenever I submit the claim, they basically, took care of everything over the telephone call but it always took them a week or two to get out here. It got to the point in time of trying to reason with them and plead with them. I just had enough and I elected to not deal with them anymore. I cancelled the policy and went out and put a whole new AC unit in. I just wanted to make sure that the system was reliable and that there wouldn't be any issues going forward.

The only reason I dropped the service was because we sold our home. I would be interested in re-establishing the relationship when I repurchase another home. I only had a few claims over four years and they were small ones. When I would call in, AHS would call back within a reasonable time with a reasonable appointment date. The jobs were always done professionally and correctly. I had no issues at all. My experience was positive, satisfactory and professional.

I recently filed two claims with American Home Shield. One was for a central air conditioning problem and another for an electrical problem. I did it online, and it was fairly easy. The service was fine. The contractor found the problem and solved it. We haven’t had any other problems since then. Our experience has been very good.

A part of my pool got broken so I submitted a claim to AHS over the phone. The rep was very helpful and got me connected with a company. The original company didn't meet the 48-hour turnaround time, and when I called back, the claims rep got me another company that got out quickly. The technician sent out was very good and knowledgeable. He got on top of the things quickly and repaired the pool perfectly. I don't have to worry as much about my pool now that it's working so that's good.

I had my air conditioning unit repaired by American Home Shield. The claims rep that I talked to was perfect. The contractor was also great. He was there when he said he would be. He figured out the issue real quick and he fixed the appliance.

My wife has severe medical problems plus is legally blind. Our heat went out during the winter, explain it to the tech and they came right out and fixed it. During the summer our air went down, called, explained about my wife's health and they was here within a few hours. It failed a few days later, they returned, made another repair and we had air. The techs was very professional and cleaned up after the repair. They explained everything they did to our unit.

Have two warranty plans with them for two homes. On the first plan, the first issue that happened nearly after a year of contract was denied of coverage by them. Not only they charged me $75 for the service request, plus an annual fee around $350 basically for doing nothing, but also the technician gave false recommendation which would have resulted in a huge bill for us to pay. I had an independent technician come up and they identified the problem which was much more basic. I paid $100 to the second technician plus $50 for a new pump purchased and the problem was properly fixed. AHS however obviously failed to pay me back.

We have used American Home Shield for 15 yrs. We have had some problems with them replacing items but eventually, it got done. Our tenant had to go without the oven for almost six months. The repairman said the part needed was no longer offered so a replacement is a must. They fought back and forth: they said since it's an item that can be replaced so they won't replace the oven but the tech kept telling them the part is no longer available...6 months later they replaced it. Once, they even lied to me and the CSR advised me the phone call was being recorded when I became irritable. I told him I was glad so they have proof they lied. Long story short, the oven was replaced. It was the same oven they replaced just three years earlier. KNOW YOUR FACTS when calling in and document every phone call and service call!!

We have found that American Home Shield has prompt service calls. For the most part their service providers have been great especially when they are local. We have been pleased with the service.

Our contractors did a great job arriving on time. They diagnosed the problem and were concerned about our questions. They were courteous and professional in appearance and helpful. They completed the jobs and the work done was beyond our expectations. Everyone should have American Home Shield.

The last three times I asked for service (plumber, refrigerator repairman) I was told the repair was not covered by the insurance and I had to find other providers to complete the service. The last plumber said without looking at the garbage disposal where the problem was, "It isn't covered by the insurance." I have never had such poor service from American Home Shield.

We have matching refrigerators with the front panels matching the cabinets in the house for 22 years. The door on one has gone out and we need to replace both. American Home Shield came through and got us good prices and we were set to go with GE Appliances when we realized it would cost us $3,000 to customize the space after they'd already been delivered to San Antonio. American Home Shield took care of taking them back for a small shipping fee and came up with Whirlpool refrigerators that fit in the space. Thank you for your caring and professionalism and helping us out.

Worst contractors EVER! In October, our AC unit had a leak. A technician came out and "fixed it". Of course, since it was October, the AC wasn't used again. Fast forward to August. The AC unit has been on for a couple of months and the EXACT same part/leak is occurring again. The company AHS dispatched to fix it was scheduled to arrive between 3:30-5:30. After 9p.m. (with no call), a technician finally showed up. He was rude, dismissive and CLEARLY didn't want to be here. He looked at the unit, collected his $75, and said there is a leak but he couldn't fix it because it was frozen. I questioned him about this because the system had been off for 12 hours in 94 degree heat. He said he needed to wait 24 hours to refill the system (last company in October 2015 fixed it after the unit was turned off after 4 hours).

Service man was knowledgeable, on time and was able to fix issues. Has been in business a long time and took his time to make sure it was corrected. Very pleased.

I had a claim with my toilet and submitted it over the phone because doing it online seems to be hard. The website is hard to navigate and I don't understand it. Although there was a miscommunication, they called A&M plumbing and AHS took care of it. I got a new toilet and everything was done well. Everyone that I talked to is really good. They listened to my concerns. The one that I really like was Josh from the A&M plumbing. American Home Shield help me fix my house up. They are awesome and I'm glad I got them.

Whenever I submit claims to American Home Shield, the technicians sent are good and quick. I had a guy who tried to sell me something which was a long time ago but for the most part, they get the job done. However, when I submitted a claim for my AC unit, I had to pay for freon. The gentleman explained to me that freon’s gotten so expensive that they sell it now for a discounted rate. That’s the only thing that was a surprise to me. Usually I pay the fee and it’s fixed but when it comes to freon, there’s a copay or a discounted rate that I have to pay. It’s not free anymore. But the gentleman was really good. He showed me the scale and everything so I felt that I wasn’t taken advantage of.

When I first moved into this house, I had some major problems. I had American Home Shield correct a water heater that had to be replaced, I had some overhead fans that needed to be looked at, and I had a water clog in my main sewer pipes that they took care of. They had good people coming out and working on my problems, and they talk to me when they need to. They replaced the water heater, but I had to pay a little bit for the sewer clean up. They weren't certain that it was on my property. If it was off my property, then it wouldn't fall under my insurance. They found that it was just outside the wall of the house, so they were able to unclog that. I also had a ceiling fan that wasn't working and they came in and looked at it and determined it worked on a remote. I just had to rewire all the ceiling fans. They took care of everything that I needed done. I felt guilty having them take care of all that but they didn't complain.

I submit my claims to AHS online because it's the quickest for me, but the categories are not clear when doing it online. Like for instance, if the claim is for plumbing leak, it will just say leaking. Other than that, our plumbing contractor and our air conditioner contractor is usually the same person. I've had them a couple of times and they've been fabulous. Their response time was great and they fixed everything.

Called American Home Shield to file my claim and told the lady what the issue was. She set up everything and the contractor got a hold of me, came out and did the work. But I called the AHS rep one time because the contractor hadn't changed stuff and evidently, the claim got confused somewhere. The rep was very professional. She told me what was going on, made a phone call and in about three hours, I got a call from the contractor saying they will be out there to do the work.

Some time between February-April, American Home Shield fixed my air condition. It was summertime and I wanted to get my air conditioning checked out. I filed my claim on the phone and their reps were friendly. So they sent somebody out and the experience was all right.

After we had been out of the town, we came home and my air conditioner quit working. The thermostat had been acting up. So we called American Home Shield and a gentleman came out. My call was taken very professionally and AHS called back to check on it and see how things went. They were quick to send somebody out, I didn’t even walk out of my bedroom before they did. We had a water line that came off the air conditioning unit. Apparently, I had some boxes up against it, and it shifted the direction of the pipes so that the water wasn’t draining down. It was draining back into the unit. Simple fix if I'd gotten down there and looked at it, and I probably would've found it out myself.

We've always had a good experience with American Home Shield. We have an old house and a lot of things happen, and they are always taking care of it. The last thing that was done was the garbage disposal last spring. It was replaced but after the serviceman left, the dishwasher wouldn't drain. So then I called them. They haven't removed the plug between the dishwasher and the garbage disposal. The second group that came fixed it. I've never been disappointed with AHS and I would recommend them.

I had a lot of good reviews with American Home Shield as far as when my sink went out and they came here to fix it. But the last contractor I've dealt with, the Same Day Air Conditioning, has yet to fix my air conditioner. They were a little rude each time they came in to meet and they didn’t have any patience with me. They kept telling me that they would fix it, but they didn’t the first time.

I insure three properties and, generally, I'm very satisfied with American Home Shield because I don't talk much with them. When I need to file a claim, I just set it up online which is pretty easy then my tenant takes care of the rest. I submitted a couple of claims recently and they were taken care of to my satisfaction. One of them was the AC which was repaired twice. After the first repair, it didn't work for too long and broke again. Their staff had to come back out. My tenant said that the company was very professional and they knew what they were doing. Eventually, it was repaired. She was very happy with the latest repair. I have nothing against American Home Shield but the individual contractors they send out are not all good. Some are better, some are worse. But overall, I'm pleased and I highly recommend them.

American Home Shield sent a incompetent tech to look at a leaking AC pan. He connected a high voltage wire to a low voltage terminal in our AC unit. By doing this he started a fire which burnt out our unit on the hottest day of the year. We called American Home Shield for nine days each day we had no AC. I had to buy two portable AC units which only cooled our house to 85 degrees. Each time we called we spoke to a different person and had to tell our situation again and again. Finally we were told we would have to pay $1000 for new freon or $ 5000 to replace the unit. We had to pay to fix our system that was working fine until American Home Shield's tech blew up our AC. They kept transferring us to a different department.

American Home Shield has been very good. When I submitted a claim, I called in and they responded promptly. I told them what was wrong and they set up an appointment with the repairman who was professional and fixed our problem the first time out. We've had several people who worked on it and they've never fixed it but the ones that AHS sent to repair were really good with their service. We haven't had any problems since the repair. We're very happy with their service and they're excellent for the price.

The top oven door did not close completely so heat was escaping and causing the stain of our wood cabinet to fade above the door. So we put a claim in with AHS. But the first company that came out couldn't do anything since according to them, the door was fine and that's the way it was supposed to be. But I knew it wasn't, because I had to hold it tight when I first turn on the oven for it to preheat faster. The bottom oven closes completely, but this one did not. So we requested a second opinion and AHS sent out another company that was able to correct the problem, and we were pleased with that.