American Home Shield Reviews

On a pool pump replacement in late June, AHS sent Ray from Aqua-Brite of FL Inc where he noticed our pool HEATER was rusting (14 years old) and told my wife it was caused by our in-ground sprinkler head spraying on it. I found it unusual that a tech would make a statement like that without first concluding the sprinkler was indeed spraying on the unit because had he checked, he would have found the spray pattern, like ALL of our sprinkler heads, spray away from the house and this one in particular AWAY from the heater. Was Aqua-Brite looking for components to condemn, thus saving AHS future claims? Makes me wonder. I didn't think much about it until I started wondering what happens if I have a heater failure since I paid for this optional coverage?

I have been having problems with my old refrigerator for the past 6 months. It has stopped working 5 times within that time. A repairman comes to fix and then it breaks down again. I called AHS and asked how many times it needs to break down before they approve a replacement. I was told there is no limit, as long as it gets repaired then they will not approve a replacement. Each time the refrigerator stops working, I have had to give away or throw away all my food. This is such an inconvenience and waste of money. I am VERY disappointed in their service and lack of consideration. I was told that I am free to go buy myself a new refrigerator. What a waste of money to pay this company money each month to get this kind of service. In the long run it costs more.

I needed my air-conditioner charged up so I called American Home Shield to submit the claim and they took care of it for me. In less than 24 hours, I was contacted by the contractor. The tech was out a couple of times and he was great. On the other hand, I bought a new house and the owner of the house had the insurance done there already. When it’s time to renew, I went back to BCD because they don’t have a $75 charge for them to come out. That's the only downfall I have for not going back again with AHS.

I had a plumbing issue outside my house and I filed a claim online. American Home Shield got back to me the next day and had a technician out the following day. When I pressed the button to when someone got here was just a quick 24 hour time. The technician was a genius and was absolutely wonderful. He was prompt and was absolutely right. He talked to me about the things, told me what was wrong, how I could avoid any problems in the future, and to call him at any point on if anything were to happen. I did call back for something else that got messed up, but other than that, he did a great job. It’s been a wonderful experience having American Home Shield take care of my home.

I submitted a claim to AHS for my air conditioning unit and they responded pretty quickly. However, the contractors didn’t really say what the issue was. They just came in and extracted water and left. And they didn’t provide any feedback. I just know that I continuously have the same issue. This is the second time they’ve been out. I've only been charged one service fee, but I’m not quite sure if they’re really addressing the issue because I keep hearing that dripping sound. It's cooling but I don’t know if the problem has been fixed.

I'm writing this letter to express my disappointment from your unsatisfactory level of service. I expected much more from a company of your standard. My first problem occurred when ARS was dispatched to my house in September 2012 to repair my sump pump. The new unit appeared to be running fine until Hurricane Sandy struck. Due to the unit being installed incorrectly, my basement flooded and caused thousands of dollars of damage. As a result, my homeowners insurance company sued ARS and won.

After my experience with this company and reading the below reviews, I'm confident the reviewers below are either employees or being paid by the company themselves to write these positive reviews. I have been a customer for 4+ years and never needed to make a claim. I have a 40+ year old furnace that is still chugging along... Until recently. Cracked heat exchanger, pretty hefty repair. Most people wouldn't want to drop 50%+ of replacement cost on a new paint job on their 1979 Ford Pinto but, not AHS. I'm getting ~ 50 cents on the dollar for cash in lieu on what it would cost me to actually replace the exchanger. They feel it's better to continuously repair a 40+ year old item with major issues than actually do the prudent thing and replace it since... "We will repair until it can't be any more" which, in this case, would be code for **.

I have a home warranty but now find out you must have total failure before they even care to assist. Partial failure where I must sit a hand fix the float each hour, they consider acceptable. Total failure with a sump pump is a flooded basement and 1000 deductible for a 400 sump pump. Don't use them. They are the worst and don't care. I paid the 400 myself as must have a working sump pump. Terrible company.

Aug. 4th 2016 it was reported that the A/C was broken. Both units since the house has two separate units were not working. It is now Sept. 15th and the 5th company is out checking to see if it can be fixed. Each company has reported that it can't be fixed, it is too old and where the problem exists (freon leak for one) it would have to be taken out of the place it resides in the house and gone through just to find the leak, let alone the other problems. Florida in the summer time is horrible with the heat. My son has multiple sclerosis, and can't get overheated or he ends up in the hospital. That was told to AHS many times, but they do not care. In fact they would drag their feet on even contacting a company to fix at least one of the units. You would think after nearly 7 weeks they could get the unit fixed. Yet all they do is send out another company in hopes that they can maybe fix it.

Well I called AHS to put a claim because my AC is not working. They send or contract this co. Total Air Care in Florida. It has been 3 weeks without AC. I called AHS because they are the one that I have the contract with and they seemed like they don't care. I have a child with handicapped and they are telling that at this moment if I decide to change AC Co. we will have to start all over again. I feel that I have not received a great customer service. We have tons AC company here in Florida. I am pretty sure they would have help me find someone else. Now today they are saying that the part will get here today or tomorrow. I am hoping they will call me today and said the part is here and they can come today or tomorrow or will mean that I will have to go thru another weekend without AC. I just want AC in my house. Thanks.

The most recent claim we had to American Home Shield was for a plumbing problem in the bathroom. Filing the claim was very easy and we did it late in the evening. We logged on the computer, they set the appointment and everything was good. In about 8 hours, the contractor contacted me. The service with the technician that came out seemed to be fine, except for the fact that he looked at it and told me that a certain part of it wasn’t covered and it was going to be an additional $300. The plumber said it wasn't covered and I was required to pay out-of-pocket. We had him fix it because it needed to be done. But we contacted American Home Shield and they said that they would make a note of it. Outside the extra charge, the experience was fine.

I have made over 20 calls to American Home Shield since June 2016... Every single call I have made has had a hold time ranging from 1 1/2 hours to as long as 3 hours and 15 minutes. Absolutely disgusting! When finally getting a live human on the phone, they have been rude and confrontational... which evidently, based on all my calls, seems to be an acceptable manner in which to conduct business. I have had somewhere between 6 and 10 visits to my house to repair the washing machine by three or four different companies. None have been able to repair my washing machine and I have been very patient going through their attempts with zero luck and no washing machine now for over a month.

Very disappointed. I had to paid $75 for a problem that they can't fix. I had a plumbing leak from my toilet and they denied coverage because the cause of the leak is from the uneven installation of the floor. To my knowledge, when I purchased this policy under the contract they would cover improper installation, repairs, or modifications, undetectable Pre-Existing Conditions, Insufficiently Maintained Equipment, plumbing etc. However, they would cover and blamed it on the floor. That's really upsetting as real estate agent. I won't refer this company to anyone.

We contacted American Home Shield about our freezer leaking and filling up with ice and ice maker not working. Technician eventually came out (after a few phone calls), paid him $100 service fee and he said we needed to defrost for 4 days. Eventually we rented a fridge at the cost of $150 and let it defrost. 2 months later, same problem exists. I call AHS and let them know having the same issue. They tell me because 60 day warranty has passed, have to pay the $100 for a new technician. Rather than fight with AHS that this is the same issue and 60 days was not enough time, I agree to the new $100 service fee. I ask for the same tech, they tell me he is no longer available in the network.

Called on Sunday for hot water leak to put in the request. Since I had shut off the water they did not expedite the request. The contractor that was suppose to do the job supposedly called at 4:11. There was no call according to my phone. I called at 6 to talk to their answering service. So I had to wait until the morning. Called in the morning and was told it would be Wednesday. So I called another plumber out myself to make sure it was indeed the hot water heater and we were safe. Gave me a high estimate so called AHS to see if they would work with me. The representative said, "give me 2 hours. If we can't find someone in 2 hours, you are allowed to use your own."

We use American Home Shield quite often, and our experience has been excellent. I do my claims either online or over the phone, and usually, within an hour or so, I'll get a call back from whoever they assigned it to. We set up an appointment, they come, then they fix it. The contractors were very efficient and courteous in every instance we’ve had with them. AHS is easy and effective. Sometimes, they even exceed our expectations.

I have paid for the service. Every time I had an issue that was under warranty, they send out a "technician" that does not know what they are doing. I (or you) would never hire any of the people they send out. They were all inexperienced people that cannot get business on their own. Then once they finally agree with you on the problem/issue, you have to fight with AHS to get them to fix it.

Our air conditioning unit stopped working and American Home Shield sent someone out to fix it. Submitting a claim to them was an easy process. I went online and placed the work order. The people called me either the next day or the day after that. It was quick. Their contractor was very professional and courteous. They called, set up an appointment date and they took care of the problem. They gave us an estimated time between 12:00 and 4:00 and they came out within that time frame. Our a/c is working now as it did before. They were good and they have been wonderful to me. I’ve always had a good experience whenever I have an issue and need to have something repaired. I’ve never had a problem with them or any of the contractors that they sent out. They’re awesome.

I had a big leak in the air conditioner and it had blown out into the carpet so I had to call American Home Shield. It took them so long to answer the phone. They had me on hold for 45 minutes. They gave me several different companies and the one I ended up going with was able to come out the next day and made it quit leaking. Overall, AHS is worth the money but I guess I should use the online thing next time so it's not frustrating.

I have been a loyal AHS customer for more than four years on two separate properties. Typically they have been responsive, helpful and reasonably fair with their coverage. However, buyers should beware. They DO NOT take responsibility for the follow-through of their vendors. For the past month I have been battling an ongoing A/C issue in the middle of the Texas summer (97+ degree weather) and still have no resolution. One year ago, they sent a subcontractor, Royal Air, to my house to diagnose a problem. It was a second opinion after the first vendor they sent out did an improper diagnosis. Royal Air told me we needed a new A/C condenser (outside unit) and coil and charged me $4,200 for a matching Trane 16 Seer, 5 ton system with a 10-year warranty.

Needed one service this past year to fix leaking pipe. Contractor/Plumber came on time, was clean and courteous, and completed the job quickly. In the past, we had the same experience with a new hot water heater. Well worth the money that year!

I called American Home Shield for an air conditioner repair. The rep was very nice and the contractor they sent out did what he was supposed to do. He knew how to take care of the problem and did a wonderful job.

Our garbage disposal stopped working and the sink was leaking so I went online to submit the claim with AHS and it's easy. Initially, they referred me to a company which I had to call three or four times, and I couldn't get people to answer to even get it scheduled. If I have to call three days in a row to get someone to schedule an appointment, I don't wanna deal with them. If they don't do a good job, then it's going to be a lot of getting in touch with them. I have also had problems with a couple of vendors that AHS selected because I had trouble with the representative to switch me to someone else. So my claim was assigned to another company. But the people that I ultimately ended up with did fine work and since the repair, I haven't had any issues with the garbage disposal and sink.

Great service. Contractors quickly respond to set up appointment once request is easily made online. Contractors are professional and polite. Provide repair quickly and explain the problem.

The plumbing company that was called to come to my house by AHS arrived when they said they would. The worker was well identified, clean and respectful. They identified and fixed the problem in less than 30 minutes.

I've been with American Home Shield for over 13 years and it's been good. When I needed something done, they were on it and they took care of the problem and made my life much better. I call them to submit a claim and they answer right away. I can submit online but they still accommodate me because I don't wanna deal with the computer and I'd rather talk to a human body so I know it's been done, received, and retrieved. There was one contractor who came then something else had occurred that made the thing go out again. At first I thought he gave me a bad part but he didn't and so he explained that to me. So, everybody's been nice and took care of me.

I needed my dryer to be repaired. I filed a claim to AHS over the phone and it's much easier through that. The customer service reps were good. I like them because if I don’t have my contract on hand, I can just give them my name and whatever question I have and then they can find it right away. The number of the contractor was given to me and when I called them, a gal asked me a few questions which were really easy, and she was able to take care of an issue. Instead of sending someone out, she knew what was wrong. She ordered the parts so when a guy comes out, he has brought the needed part to fixed whatever needs to be repaired. I think that was really good because it was about time management. They didn’t have to send the guy out, see the part, write it down, go back, and then come back. Since the repair, my dryer has been working fine.

My recent claim was when the top of our washer lid needed to be replaced. It started to crack and then it just cracked on its own all the way. Sears came out and that didn’t go too well. They came in, saw they needed to order a part, left, took my deductible check, supposedly ordered the part and I never heard back from them in a week and a half. After a week and a half, I called and they said that they would send someone else back out, but they had not ordered the part. So they had to come back out a second time, didn’t have the part, had to order the part, and then came out a third time and put the part in. But the American Home Shield rep was very efficient and professional. They did what they were supposed to and I'm satisfied with what I paid for.

I had good customer service with American Home Shield. It was just the service provider that they had selected that I wasn’t happy with because they had to come back and do something else. I had a microwave and a refrigerator issue. Their contractor came out to repair the refrigerator. It worked for a few minutes and they had to come back out. They did come back immediately but it’s still not working correctly. But I let that go.

It was easy to get through American Home Shield and submit a claim for my air conditioner, but whoever they tried to get to help me out took a while to do it. I am retired and I live in Louisiana, so the house gets hot and I can't wait a week. I've been with them for five years and I had a little problem with a door opener for the garage a couple of years ago and they were able to take care of it the next day. That could wait a week, but not the air-conditioner. The people they used were not even from Louisiana. They do have franchises near the town I live in, but their main office is in Kentucky and that's who it goes to. I had to call Kentucky to see what's going on. This franchise dealer put me as number one, but they want to put me off for a week. So then I called AHS back and told them what the deal was, so they found somebody within the area who took care of it the next day.

We placed a service call and they sent someone a day later on an emergency like A/C service call in the hot weather of Houston. The people they sent to do the job are terrible. They found the compressor needs replacement and they think we are idiots. The technician says we are going to need 11 lbs of refrigerant. I asked an expert who said the most we would need is 5 or 6 lbs. I called American Home Shield to see the alternatives, but they offered me nothing but wait for a call with the offer. I would have to wait days because they are working on the 6th of September on the same kind of deals. By then we will be fried by the heat. What a poor customer service. I am considering reporting AHS to BBB if I do not get action quick.

AHS has recently declared that it will only pay $10 towards the cost of air conditioning Freon and that the customer is responsible for the rest. Fine, except that AHS chooses the contractor who, in turn, outrageously OVERCHARGES the customer for the Freon, and the customer has no control over that. It is clear that the relatively high charges for Freon by the contractor are intended to cover for service also, which would have been fine if there was no warranty and the contractor was hired by the customer. It is clear that AHS has come up with this scheme to "share" the cost of service with the customer.

The people who installed my air-conditioning a couple of years ago didn’t finish the job. I didn’t realize it until I had a home inspection after that heavy rain we had in April. They were supposed to put insulation on the pipes and they didn’t. When the insurance inspector came out and was looking at the roof, he said we needed to get them back out here to do that because that makes moisture. In the summertime, it sweats and drops. So American Home Shield got them and they came back out, and finished their job with no charge to me. No hassle and I appreciated that.

When I called AHS to submit a claim for my microwave, the built-in one over the stove, they told me that it wasn't covered. So I cancelled my membership and then out of the blue, they called and told me they were going to send someone out because they do cover it. Then one time, I called and it took them forever to send somebody out. I had to call and remind them that someone was supposed to be coming out. I wouldn't recommend my friends to them especially that I found a cheaper one because we all want to save money.

I recently had a leak in our bathroom and filed a claim for it. The process of submitting a claim is pretty good but it's not very specific. Some of the options that you have to select online aren’t very clear or some of them are too vague. I'm sure that it was designed that way to apply to different people who have different plans, but that’s not very helpful when you have a very specific issue. For example, there was a leak under the toilet on the upstairs and then there was a leak in the basement, but it wasn’t clear if that was going to end up being a plumbing issue or not. What if they have to get behind the wall? Wouldn't that be a structural issue and wouldn't that be left to somebody else?

My kitchen sink was leaking so I submitted a claim. AHS then told me the contractor that they were going to use and I called them. I didn't want to have a lot of leaking in a day or two so they came that day and fixed it. They seemed to know what they were doing. However, the last time they were here, they said they were gonna need a part, left and then came back with the part. I would have liked for them to have said that they were leaving rather than they're gonna need a part, and when I look around, they’re gone. But I figured they were coming back. I actually recommend them all the time because I've had a fine experience with them.

I have a contract on a rental house and on our personal house with American Home Shield. Every occasion I've had to deal with them worked out just fine. The technicians from their contractors were knowledgeable. They typically were able to fix things. Sometimes they had to order a part, but generally the period of time involved in that was not too long. There were one or two occasions when I've talked to them on the phone where it turned out it wasn't covered under the contract so I was a little bit irritated about that. But generally, it's been a totally happy and satisfactory experience with them.

The service was excellent, the guys were very nice and professional. They kept me in the loop on everything that was happening. My only issue was, they initially order the wrong heater. So I had to take off work an additional day for them to install it. They were very apologetic and I understand that mistakes happen. Would definitely use them again.

My most recent experience was an outstanding one. The contractor contacted me quickly and came to make the service call when he said he would. He was professional and knowledgeable. He made the repair and left the work area spotless.

I had excellent service from the initial call to AHS all the way through to the installation of the new door on my microwave. The AHS receptionist and the service tech were both very professional and courteous.

I submitted an online request for plumbing service. Within a couple of hours a plumber contacted me to set available time for the next day. The plumber came out in less than 24 hours from the service request and fix the issue within 30 minutes. It is safe to say I am a happy customer of American Home Shield.

As always, I was impressed with the prompt attention to my service request. Greenway Services was sent to my home to fix my AC unit during some of the hottest days in Memphis in June. The technician was professional, courteous, and explained what he was doing and why. He gave me handy tips to help the unit run smoothly, and even changed out my filter for me.

I would be careful and make sure what you're getting. I just tried to get a quote and they would not give a price. Kept telling me to read online what it would be and I could not find it.

I had an air conditioning unit repaired recently. I filed the claim online and it was pretty quick. However, it took AHS almost two weeks to get somebody out because they said it was summer. It was at the height of the heating season when my air conditioning upstairs went out. But everything was fine after that. The contractors fixed whatever they had to fix, which was great. I don't have an issue with AHS per se but I do wish the response time would be a little faster. When they have a lot of calls, they don't answer the phone and it just rings and rings.

When we moved in, we knew that we're going to have two claims. It was the water heater and the dishwasher. We called AHS about the water heater first. The man that was sent came pretty soon after AHS notified me. We had a 50-gallon water heater in a little bitty space. He would have to do some tearing out of a wall to get it in there. But he measured that a 40-gallon would go and get in there just well. So he filled out his report and sent it to AHS.

I'm glad we have American Home Shield. The claims representatives are always very helpful and it's nice not to have to look in the Yellow Pages to find someone. Generally, I trust the contractors that AHS sends out. Most of them are always very nice and some are just more knowledgeable than others. I've had a bad experience when it took seven trips out before a pipe under my sink was fixed, but I chalked it up to a young technician who's rushing and not taking the time to look at the problem.

I recently filed a claim for my air conditioner with AHS and the guys came out in less than half a day and fixed it in about 20 minutes. In this particular claim, everything worked well. I have had times where they weren’t so fast.

My outdoor unit in my rental property needed some servicing. I submitted an online claim with AHS on a Saturday and heard back from the contractor on Monday. Everything was smooth and fast. Their service was reliable. There were some issues when I called the contractor back so he sent a technician out and it was fixed right away. I’m very pleased.

I have my real estate deals and I use American Home Shield on them. I have a personal policy with them as well. There was no trouble submitting a claim. Royal Air is an excellent company and I was using them before I even had American Home Shield. The old R-22 systems are no longer made and I had the older system. The coil was leaking and it can be repaired but when you repair the system, you have to have a bunch of Freon put in. American Home Shield only pays $10 a pound for Freon. If I had it done, it would’ve cost me maybe $1300. I got a whole new system, which wound up costing me $6300, but American Home Shield only gave me $600 credit toward it, which is way off because the new coil is well over $1000. The credit that American Home Shield gave me against the new system was a little short. They’re not giving a legitimate credit toward a new system versus getting the old system fixed.

I've had good results with AHS. They're very polite and efficient so I'm very happy with them.

The technicians sent to our home generally come quick and some are okay and some aren’t. Sometimes there's a day that things don’t go right. There are a couple of technicians I won’t call back like the one who broke the Radon machine. This man came out and knocked over the Radon machine and it was unplugged for a while and my kids who live in the basement got sick. It was in the furnace room so I was aware this is what happened and one of my kids checked to see what was going on.

I was with this company for around 14 years. I was authorized to call someone because they could not get anyone and they would pay. When I called them as instructed they refused to honor my claim. Their reply was, "I do not care what you were told we are not paying". This happened 2x. The last straw was when I called for service on my dryer and I had to wait 7 days. Was told that was the earliest I could get service. That was the last straw.

I submitted a claim to AHS for a leak and the plumber that AHS sent seemed to have wanted to charge too much money, so I took care of it on my own. I hired my own contractor and AHS sent me the difference in money. And this was the only positive experience we've had with them lately. Two other experiences had been pretty painful because they used just any of the contractors and we live further out from the metroplex. And a lot of times, the contractors take five days to come out here to take care of the problem. So rather than using a local contractor in the area, AHS goes outside of the area.

AHS sent a technician when water was leaking out of our garbage disposal. The tech then replaced the disposal. He did a fine job, he was friendly and on time.

I recently submitted a claim with American Home Shield for our pool pump, and it was very easy. The contractor they sent was more than professional and courteous. He did some work on my pool before, so he was a known individual. I was very happy with him. My frustration was with getting approval for the replacement. The challenge was that they’ve cut their staff who helps approve replacement parts for their suppliers, and it took over two weeks to get the part approved. In fact, the supplier purchased the part and installed it without approval, hoping that he would get approval since their ability to approve parts was so abysmal. He knew it was more important to keep me happy than it was to take care of the company. I found out eventually that they approved it, but that was at least another two weeks. It took them a month to approve to repair the parts, and I was very unhappy about it.

I submitted a claim online with American Home Shield to have someone come out and take a look at my air conditioning unit as it was making some noise. I waited for a while to see before I made a claim but everything's cool and went well when the contractor came. The problem was solved for the most part and they gave me all the information that I needed and answered all the questions I had. The A/C is working the same after the repair. The noise is what it's supposed to make because the system is brand new. It's normal noise and nothing out of the ordinary. I'm satisfied with American Home Shield and I have no problems at all. Everything’s already been taken cared of so I'm good.

Our outside air conditioner unit was squealing. At first, the noise went on and off, but then it became constant. So I called American Home Shield to file the claim. I’ve done online filing before and found that it can be problematic, so I called and the rep set up my claim. Then the guy came out and he was really nice. He took a look at the AC and found that the motor that ran the fan needed to be replaced. Within a couple of days, he came back out to put the motor in. He knew what he was doing and he worked with what he had. However, I made the mistake of not looking at his work before he left. Because the unit ran really loud, there was a lot of vibration. I looked at it and was shocked to see the appearance of the fix. There were some noticeable things that didn’t look too good.

When we were on a family vacation out of town sometime in June, our renter called on Sunday night for a water heater problem. They called again on Tuesday night, this time for an air conditioning problem. We called American Home Shield both times and they took care of everything. They’re very, very kind, pleasant and did everything they could to not interfere with our vacation. In fact, when I first called that Sunday, Lone Star called me the next morning and set everything up with me. They did the water heater and they were great. Parsons, on the other hand, did the air conditioner and we were very pleased as well.

I had a pool issue so I went online and submitted a claim to American Home Shield. AHS then contacted the pool company, then the pool company contacted me within a couple of days. It was in the beginning of the summer wherein they were really busy, but they said they're on their way. It's a really good pool company which I could follow exactly where they were location-wise, how close they were to the house, so I could make sure that I was there. Then their guy looked at the pump, said he knew what the problem was and replaced the capacitor. I signed off on it and he left. It was perfect. The pool is completely working now.

I called American Home Shield to file a claim about our leaking water heater. We couldn’t see or feel that it was actually coming from there so it had been leaking for some time. The claim process was quick. Their rep asked some questions and I answered them, then they set up an appointment for me. There were some loose pipes and the technician was able to fix it. It didn’t even take him 15 minutes and now it's working with no leaks. Overall, their reps were courteous and it has been a quick service.

The people we bought the house from had American Home Shield and so we got to inherit it. We bought it with the house, it got transferred to us and we renewed it since then. Our most recent claim was dealing with our exhaust fan in our bathroom upstairs, which was not working, and the pool pump that had a leak. American Home Shield sent service to help, and both service providers were stellar and they did a great job. Submitting the claim online was fairly easy and the customer service representative was very helpful. The repairs were fairly quick in both instances. The technicians were responsive and professional. They showed up within the allotted time and they're working properly now. So far we're extremely pleased with the responsiveness, the overall cost, and the service as a whole.

The contractors were very professional and we're sure that they cleaned up as they went along. I really appreciated the time and attention to detail that they displayed. My air condition is working very nice and I'm glad they were able to do the job well.

I call in an claim for my AC unit 2 months ago. The company they sent out was more interested in sales than fixing the problem. They never fixed my AC and we are still waiting on an response. American Home Sheild keep telling me that they are doing more research. Had another company come out to check the unit to see if they found the same thing as their company. And they found something totally different.

Our AC broke. It's 90 degrees out. It's been broken for over a month. First, AHS sent out an AC contractor. It took a couple of days to get them in. They said they couldn't fix it. It took another day to get their paperwork in. They said we needed an electrician. AHS assigned it to an Electrician who was on vacation. We had to have two more conversations to get them to reassign it. Then the electrician couldn't fix it. We need an AC repair person. AC repair person assigned, several days before they can come. Once they arrive, they can't fix it. It will take them a couple of days to submit their paperwork. And it's someone else's problem. AHS is so unhelpful. It's been 90 degrees in our house for a month and our AC is still broken. Never, ever buy insurance from this company.

AHS has a very poor communication system. If you need anything more than a common repair, you may need to call and talk with a rep. The summer hold time is usually 2 to 3 HOURS. The authorized contractors may refuse a repair if it will require a special authorization. Even then AHS will fight to not pay the bill. My AC unit needs the evaporator coil replaced. The replacement model is a different dimension and requires removing and reinstalling the whole furnace. AHS refuses to pay for the furnace removal and replacement because it requires some modifications. The contract hides this under the exclusions G. 4. b. Costs of construction, carpentry, or other modifications necessary to remove, relocate, or install equipment. In my case, this cost is $900 that they want me to pay.

The only reason I am giving a star is because there is not an option for zero stars. Extremely long long wait times to get someone on the phone, only to be passed to another person that cannot answer questions either. This is not a first or second time experience, but an every time experience. They claim to warranty plumbing and A/C, however they do not cover the work it takes to get to these areas. I would not mind if the vendor they used was not extremely overpriced. I should not have to pay hundreds of dollars for sheet rock work to get a 11 dollar pipe fixed. I will not be extending my contract. GOODBYE AHS.

The contractor from AHS was experience, professional, and identified what need to be fixed. AHS customer service both person-person and online scheduling was excellent.

It was the very first hot spell of the season and everybody's air conditioners went out that weekend, including mine. I filed a claim to American Home Shield over the phone, which was very easy to do. The rep was courteous, took my information, and told me who they would be contacting and how long it would approximately be before they got in contact with me. The technician got here as quickly as possible and repaired my air conditioner once he got here. He was very courteous and explained to me what he was doing. Since the repair, the performance of our AC unit has been perfect and it has been cooler in my house.

I had a dishwasher repair that needed to be done not long ago. I submitted the claim online and they contacted me very quickly. The dishwasher was repaired within a week and it went very smoothly. The vendor worked out well and everything’s still working great. It's been a very positive experience with AHS. So far, the contractors that I've used have been good.

I called AHS for my air conditioning unit. They set me up with somebody who came out, looked at what was wrong, came back and explained to me what was wrong and what he was gonna do, and fixed it. I would recommend them AHS.

Our air conditioner wasn't working correctly and it was 97 degrees out so I filed a claim with American Home Shield both online and over the phone. Unfortunately, they don't have emergency calls on the weekends, so I had to wait till Monday. But the technician who came here was very nice. He got the call on Monday, although it was Wednesday before he got out. It was just a switch that caused the problem with the AC, and he fixed it in half an hour. The AC works and I'm thankful. But AHS is not great because they said, "We're sorry it's 97 degrees out, but we don't work on the weekend."

When I call on the telephone to submit a claim to AHS, I wait for a very long time. So the last time, I went online and it went pretty much quicker. The technicians that we've had have been great. The only thing we weren't real happy with AHS was when we had some ductwork problem. In the policy, it says "ductwork" but when I had different people out here to look at it, AHS declined very quickly that our policy did not cover ductwork. But that was the only time that we weren't real pleased with them and we'd still recommend them.

I've been with American Home Shield for several years and I also have another property owned with American Home Shield. There were no issues about communication, it's just that I have been dealing with bad products and the people assigned, too. I'd file a claim at night and I'd call them the very next day. They told me they had it and that they were gonna send someone out and they did. So it was cleared up within two or three days of my initial contact.

Our water heater wasn't working so I submitted a claim to AHS. They called within half an hour and scheduled service for two hours later. The techs showed up on time and fixed the water heater. Since the repair, the water heater's been working great.

We don't use American Home Shield very often, but so far we're happy with them. I normally submit claims over the phone, but I also know I can go online. We have two air conditioners in the bedroom, and we noticed that one unit was not cooling. We called American Home Shield and then the contractor called us. It was Thursday and they said they were booked. They couldn't come till about Monday or Tuesday. Luckily on a Friday afternoon at about 4:30, they called because they were on a call in McAllen and they stopped by here and fixed the problem.

We had a power outage when we were out of town. When we got back in town, we had hot water. Two days later, we had none. We called and American Home Shield scheduled us immediately. The claims rep was very helpful while the vendor was courteous and knowledgeable. Everything went fine until the fact that it came down to we were responsible for that component in our hot water tank. When the vendor came and checked it, he said that the circuit was apparently scorched, so that was not covered under warranty. I mentioned that we had been out of town and we received a text from my energy company saying that our power was out but it came back on. He put two and two together and said it must've come from the fact that the power was out, came back on and burned the circuit up.

I filed a claim for my garbage disposal and AHS was great. It was a week out but that worked out fine for me. The guys who came were very pleasant, very professional, very kind, and I appreciated that. We have big dogs and they worked around them. They were great. One had to come back though because the dishwasher got affected but he got it fixed in five minutes.

We did not have "spark" start capability with our gas stove. The electrician who came out was timely and courteous. He also knew what he was doing. He quickly resolved the problem and we were very pleased. He was neat and clean.

I recently filed a claim to American Home Shield regarding my air conditioner. Submitting a claim was really easy. You could either call them in or you can go online, which is something I prefer to do, and submit it. Once submitted, someone will call you back right away. It's not an all-day thing where you're waiting for somebody to look at it and call you back. They send you an email letting you know that they got your request and that depends on what time you put in the claim. Before the day is over, someone will be calling you to set up an appointment to come out.

The online process for filing service claims is very easy to use, and the AHS vendors that have been sent to our home have all been great. Prompt, courteous, professional and they fix whatever needs fixing promptly.

The water line in the refrigerator's freezer was broken. AHS sent an individual out who was not trained, not certified on the product, and couldn't fix it after the second trip. What I’m concerned about is that I'm paying for somebody who is capable of resolving an issue in its entirety. It appears as if the first person is just able to fix the very simplest of things, which I don't think is the way I want to approach a problem. I like somebody to come out and fix an issue the first time. The next time I'll place a call, the first thing I'm going to ask is if the person is capable of resolving the problem or just identifying it. I'll make sure that it's done correctly.

We had American Home Shield at our old house for 18 years and we loved them, but we moved to a totally different place in Texas and tried a different one here. They came when we signed up for a mortgage and put the other one in instead of American Home Shield. And after a year, we said, “Forget it”, and we switched back to American Home Shield. We've been really happy with them and we've been using them for almost 20 years now.

American Home Shield finally got my dishwasher fixed. I filed my claim through phone and it was not difficult at all. Their rep was helpful and their technician was very thorough with everything because that was the second time that someone had been out to check. The first time they couldn't find anything and thought it was the disposal only. They did switch out the disposal because it was broken, but the dishwasher still kept filling up with water. The technician who came out cleaned it up and got it working. He was very good. My dishwasher is great right now. AHS is very good.

American Home Shield wasn't able to resolve the problem I have. However, it's not so much their fault because the wiring that's needed in order to do the job wasn't there. But I got to pay more money to have someone do that. I guess that's the way it goes. It's just frustrating to have to pay money to get something, but I understand. Everybody in AHS was nice. I did my claim over the phone and the representative was nice and the technician too. He was presentable, showed up on time and tried his best to do the job. The frustrating part I guess is that he couldn't get it resolved, so he had to come back another day and then come back another and not be able to do it.

I tried to do an online claim for my refrigerator but their system wouldn't take it so I called AHS. Then they had to come back for it so I filed a second claim online. They keep sending Sears which I'm not really happy with. The first guy who came to repair the refrigerator left a tool. I called him about it and also told him that the door's not closing right and it's really stiff. He said he'll look at it when he comes to pick up his things. He came to pick up his things but he never knocked on the door. So then I had another guy come and he got it fixed. When I had the air conditioner replaced, the guy from an independent air conditioning contractor was two days late but he called every time. He was supposed to be here in the morning at 10:30 and he didn't get here until 2:30.

Submitting a claim is very easy. Either the contractor gets it fixed or if they leave and then I have a problem with the same item, they come back. They don’t charge me again, but I have always had a resolution to my problem. Last time the motor of my garage door started making terrible noises, but it stopped when it was halfway up; it would neither go up nor down. Apparently, there was a gear that’s tripped in there. I called American Home Shield, they sent someone out and they were able to repair it. It works perfectly.

I had a claim for the same fridge but American Home Shield had to send two different people for it. First one was Sears and there was a wait for them to come. The first person who was supposed to come had a family emergency so he couldn't make it on the scheduled day which was a Thursday. Then on Friday, somebody came but when he realized that it was the second fridge, he said that he can't look at it and that it would be covered by another technician. So the next technician came on Monday and he was really nice but he said that since it's an old fridge, he didn't know if he could repair it. However, he said that he might be able to do it but it needed a bunch of parts.

The claim that I recently filed for my air conditioning went all right. American Home Shield is pretty prompt with the service and I don’t usually have any trouble with the contractors except for an issue where somebody didn’t show up. They were from a different area that was too far away. It all ended up good in the end though.

My air conditioner in one of the rooms was blowing little cold air, so I thought something was wrong with the system. I submitted a claim with American Home Shield since I wanted them to come out and check it out. I did it online and it's very easy. The contractor called me the same night to tell me they were coming over. They came two days after. It was really fast. After they came out and checked everything, nothing was wrong. Additionally, the contractor was a great guy. He took care of whatever I needed and he gave me a good feedback and ideas on how to fix the problem in the future if I need to. My experience with AHS has been great. They take care of what I need. In fact, I called them only twice for two issues and both times, they sent knowledgeable contractors to fix the issues.

We had a dryer which went out that AHS replaced, and that went really easy. Then we had a dishwasher that has been going in and out for a year. AHS approved a new one for us so that was convenient but we paid probably two or three extra service fees for the technician to come fix it. The motherboard would go out again, and they’d come again. It would work for about a week and then go out again. It was just a mess. Most of the technicians are pretty good though - three out of four. It’s just that service guy that we didn’t like too much. Most of the claims reps are very friendly, too. Filing a claim worked pretty easy over the phone except that I was being put on hold a while. Nonetheless, they really work hard to get us settled and satisfied so we don’t have any problems with them. We’re happy with AHS.

Called in a service request for my A/C and now 2 weeks later I still have no A/C. I have complained to AHS about contractor lying and stating he has set appointments with me that did not exist, being rude on the phone to me and now not contacting me or AHS at all. AHS has called them twice now with no response and all I get from AHS is they are allowed 24 hours to respond. So when I call back over 24 hrs later I am told well now it's a weekend and they have until the next business day. It is August with temps over 90. When the contractor did finally show up a week ago to replace my part that part was also broken, but I still had to pay him $690. All AHS keeps saying is sorry and have a nice day. Hard to have a nice day without A/C.

Submitting claims was not the problem with American Home Shield, but the response time was. During my first experience with them, it was okay. I had a dishwasher that needed repair and the first guy who came to look at it didn’t fix it at all. It was only to take the silverware tray out of the top and then it was cleaned very well. The second one was much better, though.

My most recent claim was for the dryer. Submitting it was okay and the dryer is working fine now but the person that's supposed to come over here took over a month. I called American Home Shield and all they said was they have contacted the company. Then they got back with me and said they were waiting for the part. It was back and forth, so I was very disappointed. As a matter of fact, I was already about to cancel AHS.

My overall experience with American Home Shield has been satisfactory. I recently filed a claim online and it was very easy. The contractor got back to me the next day.

We’re very satisfied with AHS. We had something done with our air condition, because it was leaking at the wrong pipe. The two guys who came to service it were friendly and they showed up on time.

My AC condenser was cracked. It was leaking freon and then freezing up. It was very easy doing the claim online with AHS. Their staff called because there were certain parts of the replacement that weren't covered, and they let me know exactly what parts I would have to be charged for. The contractor installed it on Friday, but then something happened. By Saturday evening, the house was hot. I called them Sunday morning and left a message, and they were at my house that afternoon and fixed it. The AC is better than before, as it keeps us cool at night.

It was in June when my Bosch washing machine leaked all over my laundry room and a young man came out from Associated Alliance but couldn’t duplicate the leak at that time. He reported back to American Home Shield and I paid my $75, which is the norm when they come out. It was left that I would monitor the machine and get back to American Home Shield if things didn’t get better. The machine leaked again as soon as I put laundry in it. Associated Alliance is not taking any more appointments for American Home Shield because, apparently, American Home Shield has not been keeping up to date with their payments to the company. So I'm left with having to go directly to the company and pay for it myself because I've been now two months without a washing machine and I can't go much longer. It is a rather major issue not having a laundry machine in this weather.

Our AC unit went out for about 36 hours. We submitted a claim to American Home Shield and the process was easy. I called them and the representative was efficient and quiet. Also, the technician was very friendly, knew his stuff, and was in and out fairly quickly. He was ahead of what he thought. It's only been about eight hours and the unit seems to be working as expected. The repair had made it better and we now have air conditioning upstairs.

I called AHS to service my air conditioner and within 24 hours, the contractor got in touch with me. When that technician came out, he said, “This is an HVAC issue” so the $100 that I had to pay was transferred over to them. They had to come back out and since it was less than 30 days, there was no charge because that was a warranty period. It was definitely a money-saver. I intend to call them for some other issue for it's very convenient for me as a homeowner. Everything was excellent and I have recommended American Home Shield to a few others.

The process of requesting service was relatively easy but because of the way American Home Shield does business, it took much longer than necessary. I had to call them and request a different contractor because the other one took too long. American Home Shield seems to be very difficult to get ahold of either on the phone or through their web chat. The first time I tried to contact them for this incident, I was 30-something in the queue. I wasn’t going to wait that long, so I tried to do a web chat and that was a 30-minute wait. So I waited for a more obscure time of the day when fewer people would be trying to get ahold of them ‘cause I didn’t want to sit for half an hour or 45 minutes on hold waiting to place my claim. That part is very frustrating and that’s very normal for them.

My most recent claim with American Home Shield was for a cracked pool pump. Filing the claim was easy. I did it online. The first technician that came out was not very professional. Although I gave them a negative review, that was the first one. I've had about six claims that I've done this year, and all the rest of them have been incredible. After the first tech came out, I called AHS to send someone else out, and the claims representative that I spoke with was wonderful. AHS sent another technician to be here right back out, and he was incredible. The pool pump was repaired within one business day and everything's been just fine with it.

I called American Home Shield on Aug 19, 2016 as I'm complaining of a water leak from my bathroom down to the ceiling of my ground floor. They sent a contractor from the company, Mr. Rooter Plumbing, and a guy named "Saint" went to inspect where the leak was from, and he told me, AHS (American Home Shield) is not allowing him to do the work because he said, he cannot see any leakage at the time he went to the house. He advised me to take a picture when it's leaking again. That was Friday. Saturday morning, I called them and I told them I have the picture and begged them to send someone to help me fix my leak. No action. Sunday morning, I called them again, and this time they said they're tied up and promised me somebody will check the leak on Monday, August 22. They sent someone, but the guy said, the leak was from the A/C, not piping.

We have a gas leak. No hot water, no heat. Called them. Took them 2 days to have someone come look at it. When someone finally got here the person said he is unqualified for this job. Had to wait 2 more days for them to tell me to find our own plumber. Found our own plumber - he called them with a quote. I called several times to figure out what was going on and couldn't get a straight answer from anyone. A lady finally called us saying it wasn't covered and she would call me right back... Never heard from her. I called back the next day and then they told me it was covered.

I sent American Home Shield an email on Tuesday afternoon and Comfort First came on Thursday afternoon. I like the guy Ryan. He knows what he's doing and does a good job. In 15 minutes he told me the circuit board is bad and that it isn't communicating with the heat pump. A part was ordered the same Thursday afternoon and I told them I will pay next-day shipping to get some AC back on in the house, but they said they don't do that. So it went on and finally the guy called early this afternoon to say they'd be out tomorrow between 10:00 and 3:00. It's been over a week with no AC and it doesn't make me too happy.

American Home Shield was efficient, polite and very responsive and gave me the company that would re-contact them and a number that I can reach that company at for my gas range-stovetop unit. Things went well and the most part of my experience was very pleasant. I have one concern, though, which is it’s very difficult to reach them on the phone. They have a message that says something about “We care about our customers. We’ll be with you shortly,” and that “shortly” turns into about 30 minutes. I’ve stayed on the phone for sometimes an inordinate amount of time before I’ve gotten a real person. They definitely need to improve shortening that length of time. Still, the technicians were all very polite, professional, efficient, and courteous. Everything is going well since the repairs have been made.

American Home Shield recently dealt with my air conditioner which quit drawing out cold air. I submitted the claim online and that was very easy. All I did was put in my address and picked which item has gone out on me. Then I got an email from AHS telling me who the contractor was and that they should be notifying me. AHS also gave me the contractor's phone number. I called three times but it wasn’t AHS that was the problem. It was the contractor.

My air conditioner broke so I filed a claim to American Home Shield by giving them a call and then booking it online. AHS sent over a really good company and I had no issues with the technician. He was awesome and fantastic. Everything’s working fine since the repair.

The most recent claim was two months ago, and it had to do with a microwave oven. Online claim submission was easy to make. I got a call that day and it was taken care of that afternoon. They typically make the response within two days so it was unusual for American Home Shield to respond that quickly but that experience was a very positive one. My only criticism of American Home Shield is that, when I get to the point that the appliance need to be replaced, I have to go through extra layers of proof, and it's a cumbersome process that I've experienced in the last two years, but I understand from talking to folks that own other home appliance warranty that it's the same thing

Claim submission was super easy. The only difficult claim was when we had to get our air conditioner replaced. They had to go through so many different steps to make sure that we really needed a whole new unit instead of trying to fix it. We had the technician before, and we really liked him. There was also another company that they use but we do not care for. But overall, AHS has been very helpful because this is our first house and having that saved us a lot of money.

I was very pleased with American Home Shield. My AC unit wasn't working properly. I filed a claim over the phone and the AHS reps I spoke with were great. It gets hot in Texas so I was really grateful because later that day, a technician came to fix the unit. He was very pleasant and took not more than 30 minutes to do the repair. The performance of the unit has been fine since then.

In the beginning, we had good luck with AHS. We had a number of things go wrong because we had bought the house and some of the appliances were old even though they're in top condition. AHS responded fairly quickly and cover things. They send good people but then about eight months ago, we had a problem with our heat pump. Unfortunately, what had happened is at the time, everybody seemed to be having problems. It was the time of year when everybody was turning it on and so the whole world was calling up air conditioning people saying, "It doesn't work."

American Home Shield was good. I submit the claim over the phone and online. I've had electrical issue and they came in and fixed it. I've had a good experience because the contractor guy has called me back right away and he was pleasant and very helpful. Having AHS was money well-spent.

We don't have any problems submitting a claim with American Home Shield and the process works well. They worked on our garage door and plumbing. Our latest claim was for our upstairs air conditioner that wasn't putting out any air and I thought that the blower was shot. We hardly ever use it and inadvertently the fan had been left on for a year or so and has been sucking air in and filling up the filter with whatever comes out of the air. I didn't think to change and when we had company, we used the AC for the guest bedrooms but it wouldn't put out air. So when the contractor came, he found the filter was clogged and then he went outside and found some problems with the compressor unit. They fixed those so it worked well.

Our refrigerator went out and we were told there was only 1 company that would be available to provide us service. The earliest they could provide service was 4 days later. After the first call, I made a second call and spoke to a service supervisor. She said there was nothing that could be done. AHS has no obligation to provide service over the weekend. Poor service.

I have had my oven panel replaced three different times (each with a trade service fee of 75.00). The contract states that they do not have to match the color of the appliance, so I have a two toned oven that still doesn't work. To make my frustration worse I have been on hold for 35 minutes for customer service who transferred me to make another appt. After being on hold another 1 hour 27 minutes, she told me she could not help me and transferred me back to customer service. She was nice enough to tell me I would be on hold for at least another 25 minutes. After 25 minutes I hung up.

Of course, the hottest days of the year, and the AC started blowing hot air!! Did I mention it was the weekend, also?! I logged into AHS and completed the easy online work order. Within an hour, I was contacted by an AHS rep with the confirmation of the order and details for repair. Then the repair company and called and set up our repair time for Monday. Matt was prompt, friendly and fixed the unit within an hour. He even had the part needed with him!! We love AHS!!

My hot water heater started to smell like it was on fire while I was in the shower and clearly needs replaced - it's more than 15 years old. I called a variety of phone numbers, all to get redirected to a robotic menu in which I was never able to talk to an actual representative to explain my situation. Currently, the earliest the robot could get me schedule is 6 days out--and that's only for someone to come look at it. So then I'll have to wait another week for them to come and replace it?? Looks like I won't have any hot water for at least two weeks and there is no one to contact to resolve this issue. I've never felt compelled to give my opinion or review of any company until this experience. Horrible and don't forget about the $75 just to have someone show up.

I had a claim to AHS about two weeks ago with my air condition and my electricity. The air wasn’t flowing correctly in the house. They sent two different technicians out for the air condition because they can't figure out what was going on with it. The first technician who came out said that the air ducts was blowing some air, but they weren't flowing heavily. He then sent an electrician out and the electrician had to change some of the breakers. And then they only had a week of recall ordered, they sent another electrician out. It wasn’t the same electrician and then they're saying that the vents need to be closed but still because of the way the house was built. So they need to check that out, but the first technician didn’t show that. He was walking out then he got that air flowing and it was fixed. It's now better than before. Now I can operate. It's cool in the house and I can sleep.

It’s a new home purchase for me, old home for the previous owner, and that’s how I got the warranty. There had been a regular outlet before and so the previous owner had to turn it into a GFI in order to close the sale, and after they installed it, they didn’t check to make sure that the light turned on and off and that the outlet worked. When I tried to do it after I took possession, it didn’t work. That’s how I ended up filing the claim. Submitting it was relatively easy. What I had a problem with was cancelling the claim. I put in a request for something and it turned out I didn’t need to have it serviced. Cancelling it was complicated because I could schedule it online but I couldn’t delete the request or cancel it online. I tried to contact American Home Shield to cancel and I ended up calling the vendor myself to cancel because it looked like I couldn’t do that through the web. They couldn’t necessarily guarantee that it would be canceled, which was strange.

American Home Shield came for my air conditioner. I filed a claim over the phone through the automated service and it was an easy process. My husband was at home when the contractors came and he said they did a good job, were in and out quickly, and the problem was fixed to our satisfaction. The contractors who come out are usually friendly and well-dressed, and they do right to the problem.

The claim submission is very easy with American Home Shield but the interactions I had with the contractors vary in quality. I had one thing done for appliances and the contractor they sent out was blaming me for missed appointments and wasn’t showing up. Then they sent Sears and Sears was highly variable in quality. Then I’ve had AC issues and the company that was sent was prompt and courteous. But the thing is, this is a warranty service and it takes forever to fix - my AC issue has been going on for three weeks. I’ve recommended AHS but it’s the kind of 'you get what you pay for'.

Our hot water tank had to be replaced. It was so old that I'm sure it needed an update for probably 10 years but I kept pushing it to the limit. I knew it was time to get one when I saw some water on the floor. I had no problem submitting the claim. Just about all of the technicians we've had here explained everything to us, told us how much something would cost, and what they were going to do. Everybody was courteous and knowledgeable, and did not treat us like we were dummies. They were great service people and so is American Home Shield.

Submitting a claim to American Home Shield for air conditioning was easy but they had to come out a couple of times. The guy fixed the AC on the first time they came out but it was broken the very next day. I had to call back and set another appointment and they told me it would be one price over the phone. They came out but they had a higher price and I didn’t have enough money available. I had to reschedule for the third time but they got it fixed and it’s working fine now. I was a little disappointed though. It's not with American Home Shield but more of the air conditioning people who called me to set up the appointment. They’re the ones who gave me the amount and it was different when they came out. I thought it would be covered a little bit more by American Home Shield but I ended doing the $125 as my deductible and then the $650 so I was in at about $800.

It's been a horrible experience with AHS. I had a problem with my garbage disposal during the Mother's Day Weekend. They sent PK Plumbing out and the guy replaced it. I started having problems immediately and had some severe leakage afterwards underneath the cabinet and they sent him back out. He didn’t put the dishwasher back together so they called him back out again because I'm thinking the water was coming from the dishwasher. He put that back on, tightened it up, and it was leaking again. It turns out he should've done a pipe modification to match the garbage disposal.

I had my disposal replaced by American Home Shield. But I had a couple of issues because they had trouble submitting my payment. They couldn't process it because, for some reason, they had the wrong number. But it was eventually resolved. I was not very happy but I was satisfied with my experience.

We had a claim with AHS for plumbing, electrical and service with appliances. We traditionally submit them online, but this time, we called them to make our appointment. It was an involved situation since we were now working with three different companies and two of them were fabulous. But one of them not so much and we ended up having another company replaced because everything was so bad. But everything went well on the part of American Home Shield.

I had a problem that started a few months ago. When it got worse, I submitted a claim with AHS and it was easy since I did it online. A contractor was sent out, although it wasn't repaired, it's going to be replaced instead. Everything went well so I'm satisfied.

We have American Home Shield for our warranty. We have had nothing but problems with the people they send out. I just called in because we have had problems after problems with the companies not fixing it or telling us to fix it. We are still having the small problems and I do not feel I should continue to pay for someone to not do their job. I was pretty much in tears talking with the supervisor and she just did not seem to care about anything. Not even that we are planning on leaving their comp may next month to find better coverage. All she could say was "Ok have a great day." Not even try to fix the problem.

I called AHS about three weeks ago for plumbing leaks. A week after the call I finally had a plumber All States Plumbing came to fix the leaks. He fixed one of the leaks and said that he didn't have the pipes that were long enough in his trucks and that his company would call and set up another appointment for him to come back. That was on a Thursday. No one called on Thursday or Friday nor the next week. I finally called AHS back on Tuesday and said that they had not called me. I asked AHS to call them and ask them to send someone asap. I have contractors outside who need to use the hose and that is the pipe that needs replacing. In the meantime, I called All States back and they said they were waiting on a part. I said "part, it is a pipe for Pete's sake!" They said that they would call me back. It never happened.

This is the worst company I have ever dealt with. I waited on hold to speak to someone after a repair call was made by myself to follow up as the technician never came back or told me if my item was covered. I waited on hold for 35 minutes to speak to an operator who transferred me to another department where I waited on hold 56 minutes. I literally showered, put on my make up and dried my hair while on hold as my time is valuable, only to be told they would not cover my item because it wasn't normal wear and tear. My microwave was installed with the house and is 15 years old so I am sure any wear and tear is normal. They make excuses not to cover the items they sell you the warranty for. I use to have Fidelity but wanted to try Home Shield because it was slightly cheaper. I got what I paid for. I will be returning to Fidelity! This company offers the worst customer service and fixes nothing.

I've noticed on this website that all bad reviews are stricken through with a generic response from AHS, so I don't have great hope this will get read. Here goes. My refrigerator has been broken since June 2016. AHS dispatched the first technician quickly, he diagnosed that the unit had a leak in the sealed system and he was not qualified to fix. AHS dispatched a second technician, who diagnosed the issue as a simple freon leak. He returned to my house at a later date, put a tap on the sealed system and recharged the freon -- his repair did nothing to fix the issue (I found out later from the GE technician that it was absolutely the WRONG repair).

I made an online appointment for what I thought was a garage opener repair. Once the repairman completed the repair he said it was not covered by American Home Shield. I understand the policy limitations and I paid for the entire repair but what I do not understand, and I am very unhappy with is that American Home Shield was paid $125.00. It was my understanding that a deductible on insurance is part of the repair cost not a separate fee paid to an insurance company. I am extremely unhappy with this. If I had known that the issue was not a part of the garage door opener itself, I would have called my own repair person and not paid someone $125.00 to do that for me.

I submit claims to AHS on the phone and sometimes the wait is long. I've also had moments where I thought about giving up my service because I haven't liked some of the contractors that have come out. There was this one time when I was having a problem with my dishwasher and they sent a guy out to fix it. He was very condescending to me, instead of teaching me how to properly use my dishwasher, he was instead demeaning about it. He said that I should use powder instead of liquid for it. So I did and the whole bottom of my dishwasher ended up being totally coated from using powder (which I never had before).

I contacted American Home Shield due to a leak in my master bedroom. American Home Shield sent in plumber within a week to evaluate the problem. The contractor AHS sent looked around the area and indicated that a plumbing test was necessary to determine where was the water coming from. He came back two weeks later and diagnosed the problem as none plumbing issue. I called AHS and requested a second opinion. This time AHS sent in a different contractor. The second contractor open a small hole on the wall and said that the area appears dried, therefore it seems that the leak come from other source but not from the plumbing connections.

Bought a house. A few months in, noticed the floors in my bathroom were hot. Thought there must be a leak under the flooring. Called AHS and they sent someone out to inspect. The guy who came out pretty much said I had a slab leak and slab leaks aren't covered with my house because the house was built on a tension slab. The only way to resolve was to re-route the hot water. $1800 or so, not covered by AHS.

The American Home Shield warranty came with the house when we purchased it. I used it a good bit the first year and decided to renew it. I've never had a home warranty so it's the first time, and for this particular area it has been wise seeing value in it because of the market here. We moved to Gulf Breeze, Florida which is much smaller than Metro Atlanta where we were living. Down here it's trouble sometimes to get people to come work on anything. The main reason I kept AHS is because they've got a list of people that will come out to address issues.

I'm gonna discontinue our service with AHS and get somebody else. My most recent experience with them was not good. The rep missed the verbal agreement online about replacing a trash compactor. But it was 34 years old and the size of the compactors in those days were much smaller than the ones today. So it wasn't repairable. Our house is old enough that they don't make them the same size, so we wanted to convert to having a trash can instead of a compactor. They said it's not in the policy and that they can only pay us what we would have paid for a compactor replaced. It was $488 instead of $800 and we had an agreement, so we went ahead with it. Then all of a sudden, we get a notice from them saying they can't do that because it's not in the contract. So we had to pay the whole claim, and this was after we had an agreement with them.

I've had American Home Shield for several years. When I filed a claim once, I had requested a particular company because they've got another one that I don't care for and they always accommodate me and sent him out if possible or send, not necessarily him, but his company. Other than being left on hold a long time when I call, which I know can't be helped because they're busy, I've been satisfied.

We called American Home Shield and told them that the air conditioner is blowing hot air. Then they gave us the name of the company that they sent to come out to fix it. The tech was a good kid. He put some more freon and fix the capacitor. I was happy that it was a simple repair.

A valve in the commode got old and bad so I called American Home Shield. It was easy when I filed the claim because I called the people through the number that I have. They called me back to let me know who was coming and from what company. They took care of everything. They sent a plumber who was very nice and he replaced the valve. That was very good and I was pleased. I paid the $75 and that was it. The plumber also left his card and said that I could request a certain company if I wanted to. About maybe a few weeks before that, I didn’t realize that my policy had run out. I had to have another plumber and it was very expensive. I paid him $500 to do something and I've never paid that much money for a drain that stuffed up. I don’t ever want to quit having American Shield and I will recommend them.

We have a dishwasher that stopped working. Submitting the claim to AHS went smooth. I gave them a call, they came out, they told me what was needed, found a problem I didn’t even realize, and had to come back a couple of times but took care of it. It went well and I was satisfied. I got what I thought I was paying for. I’d recommend American Home Shield.

My complaints are more with one contractor, rather than AHS itself because even if customers think that it's time to replace an appliance, they say that they should do something else. I've had pretty good contractors when I call in for a claim but there was this one time where something didn't sound right. One of the contractors that AHS sent had their time frame between 9:00 and 12:00 but got here at 7:00 at night. I think that's a bit much. It happened just one time and I don't think it was a very good contractor. However they didn't call AHS before they left my house, so the call was made the next day.

I used American Home Shield a couple of times and it seemed to work out fine. Unfortunately, it’s a little pricey, so I couldn’t sign up for another year. The good thing is that they ended up replacing my garbage disposal, which was wonderful. When the technician came and looked at it, it was just gone. So he had it replaced and it worked out well. I submitted my claim via email. The first time I sent it, it went to Champion Plumbing's president. So I don’t know who they had as a contact, but it sat there for a little bit and I had to take a second callback, then they got somebody out there. Luckily, it was just my garbage disposal, so it wasn’t something urgent. Their reps were fine. There was some issue with scheduling when they realized what had happened. Nonetheless, they were pleasant and apologetic about it.

I recently filed a claim to American Home Shield regarding my air conditioning unit. I was on hold for at least 45 minutes, which I find ridiculous. Once I got through, the process was a little aggravating as I was waiting for a repair and it’s 95 degrees out and they say that the contractor will have to call me. However, they gave the phone number and I could contact the contractor to urge them to come out. The service contractor that they sent out for my air conditioning unit was excellent. The company was great and highly recommendable. In fact, I will call them independently. The quality of their people, for the most part, has been good. I’ve only had a few service men that were just not capable but they remedied that.

I submitted an online claim for a plumbing issue and it was very easy to do. I registered through the website and then it sent me an email which told me I should be expecting a call from the contractor within the next amount of days and it happened. Typically, it takes between 12 to 36 hrs for a contractor to get in touch with me except for a claim that we had which took a little bit longer. The good thing was the problem was fixed so it wasn’t that big of a deal. The contractors have been very positive and very professional. They understand how to work within the warranty system and how to give me as the homeowner the best value for my buck. My experience with AHS has been very easy and very painless. They're very attentive.

We called AHS for a repair on my A/C unit. The "specialist" came out and didn't check anything but the unit outside. He said it was an electrical problem. AHS then dispatched an electrician and he said the AC specialist prob didn't know what he was doing because it was definitely an AC problem. The AC guy came back out and replaced a part needed for the unit. It took him a week to get. He took 3-4 days to come back out to replace it. Then it wasn't that either. He then replaced the Thermostat and nothing. He also changed something in the attic and after a month without A/C it finally worked! But then he fell thru the ceiling and into my bathroom!! He took another 2 weeks to fix that hole in the ceiling! Are you kidding me? This A/C guy never responded to my calls, promised he would come and then he didn't, and he didn't even care about anything.

Once again, AHS has failed me. For the second time into as many years my AC has had a problem. AHS REFUSES TO HELP IN A TIMELY MANNER. We are on day 3 of our home being 100 degrees inside. The vendor they sent out JJ'S Fire and Ice said it was our compressor. But they said that AHS is miserable to get a hold of for verification. The AC unit went out on Sunday. Tech came out Monday afternoon. They didn't actually submit the information AHS needs until today which is Wednesday. Neither company can get their crap together to get it fixed. Now they need to order the part. Which still has not been done. AHS, will not get us a new vendor that already has the part nor will they let us get another vendor that is licensed and has the part to do the work. We are stuck, once again, with the spiteful vendor they picked.

The American Home Shield team has been easy to work with and very helpful. Their preferred service vendor A&E Factory Service, not so much. I really wish American Home Shield would drop A&E as a preferred service vendor. They have been the most unprofessional service technicians I have ever encountered. It is clear that they won't put the actual time in to properly fix your appliance if it requires more than 1 hour. They must be measured on volume of calls vs successful repairs. After 4 trips out to attempt to fix our refrigerator AHS had to call an alternate service provider. When they came out they diagnosed the problem within 2 min. Shame on you A&E. You put us without a working refrigerator for over a month.

We have had AHS on our home for 8 years now with very few claims that would have cost AHS very little as compared to my premiums. In fact our most recent string of 4 calls cost me $75 each for a technician to solve a simple "I could have done that myself" fix. Until our recent call last night for a sink drain that also has our newest AC unit drain into it. The sink was found Monday night heaping full with clear cold water due to a stoppage at drain level making the sink and AC unusable. AHS sent out a plumbing co which are good and reputable. Before the technician put his "roto snake" down the drain he decided to call in due to the wear and tear of the PVC nuts (1 cracked, other light plastic separated) in order to get a "better fix" to my issue and not cause further damage.

Very poor service. I called more than 6-7 times and it has been over 1 month now. Contractor came to repair our refrigerator 3 times already and changed many parts but the fridge is still not working. He keeps trying though it might not be possible to be fixed at this point. Meanwhile I am struggling to keep milk and food with a 2 yr old in the house. Our realtor said that if it is not fixed it would be replaced when we signed on to the plan. But it has been a nightmare so far.