American Home Shield Reviews

We filed a claim with American Home Shield for the air conditioner a couple of months back and it's been working fine ever since. The technician that came was a pretty good guy, and I had them come out again a week ago to give me an estimate on some more work that needed to be done that's not covered.

We had an electrician come over about two years ago to fix some outlets that were not working and he was quite obviously not interested in fixing those outlets, because the wires were in the attic underneath some blown-in insulation. It was a terrible experience. Then a week later, I had my friend come up. We climbed in the attic, we took a brook, we swept the insulation off the wires, we found the problem and we fixed it, very easy. So that guy could have done a lot more. He was a bomb and I request that he not come back. They should take him off their list. But then about a month ago, we had a guy come out to fix the ice maker in the refrigerator and he was absolutely wonderful. He was the nicest guy ever. He took it all apart, showed us the problem, and then he showed us how to keep it working in the future.

I've submitted claims with American Home Shield a couple of times. I did one over the phone and a couple online. The contractor I had for the AC issue and the plumber that I had before that were great. The AC guy knew his stuff and was on it. I submitted my claim and within 20 minutes, he gave me a phone call. It was a holiday, but he showed up and fixed my AC. I was very pleased. In fact, I recommended AHS to my most personal friend because of his business and the way he communicated with my family the whole time.

I was very pleased with the fast response to our service request and the technician was right on time. He diagnosed and repaired the problem very quickly. I really appreciate being able to submit service requests online without having to navigate through a call center system.

I've submitted a few claims to American Home Shield both over the phone and online. It was really convenient to go online to submit it that way and get someone out. However, I had a lot of difficulty getting a hold of someone last time with my dishwasher because it went out again just a few days after the repair. The hold line was crazy long, so I gave that up. I tried to get a hold of the contractor but they didn't respond so I just bought a new dishwasher.

We have American Home Shield on a couple of different houses. We just had our air conditioner fixed recently. We filed the claim online, and their website is great. The repairman who came out was excellent. I'd recommend AHS.

I've had American Home Shield for years and they've been really good. But every once in a while you'll get a company that they hire that would pull crap on you. They don't know exactly at times who they’re hiring because they're out of state and they keep switching companies. However, the reps at AHS are pretty good. I'd recommend them. They're still better than some of the other ones out there.

I bought American Home Shield for I bought a mobile home and did not know if the appliances worked properly. I called them a couple of months after buying the policy and again called for I could not cook for Christmas last year. I continued to pay the payments and called again and requested they come and fix my oven and I never got a reply or any service. I stopped paying the payments to see if that would get them to come and fix my oven and there was no reply. I do not believe I should pay for a service I am not getting. I have many witnesses who showed up for dinners and never got to eat for I never had a working oven for any of the holidays for dinner last year or this year either. The oven is still broken.

I love this company! I have never had any problems with anything. The service providers are great and their customer service are polite, pleasant and knowledgeable. I have been with them through three houses and two marriages since 1995. Everyone is helpful and professional. I recommend this to a lot of my neighbors and friends. At night I go to bed with a peace of mind as I get older. Thank you so much for providing me with these services as I am disabled and my husband is not mechanical, lol.

The process of submitting a claim online to AHS is a bit difficult. You fill out a form online to request service but there's very little information that they actually provide. You basically just say it’s the dishwasher and then they assign you to someone and that person calls you. Then scheduling gets more difficult because American Home Shield usually calls the night before and gives you a two-hour window when the person is gonna come. My wife and I are busy, and a lot of times there's a conflict.

We filed a claim with American Home Shield during the summer, and it went very well. We submitted it online. The website is very user-friendly. The contractor that came out was excellent. I like the opportunity to get a second opinion, which was great. I had to pay the initial service charge, and after I got a second opinion, the service went really well.

American Home Shield has been complete unresponsive to our numerous calls regarding the inability of their service contractors, Hornet Appliances and HotShot Appliances (Houston, TX), in fixing our refrigerator. Four different technicians have visited the house (orders: 11-23-16 #**; 09-22-16 #**; 08-15-16 #**; 07-22-16 #**). Twice they have said a compressor was ordered. First company, Hornet, never installed any new part. Second company, HotShot, took two months to order a part and after supposedly installing the new compressor, the refrigerator broke again within 2 days.

My A/C broke in triple digit weather last summer. I called AHS, and 1st contractor said 3 days before could come. I called AHS back and they sent another contractor the next day. He came and had my A/C unit running in 15 minutes. He had the part he needed on his truck! Very professional!

My air conditioning unit was freezing up and AHS sent a technician out. I paid $300 for them to tell me that it was still freezing up. After several visits to my home, the technician told me that I will be getting a new unit that would replace my older unit and the new unit would no longer take Freon. I waited a little over a week and I didn't hear anything from him and come to find out the technician didn't even call my problem in back to American Home Shield.

I called American Home Shield for my air conditioner. The person I talked to was helpful and knowledgeable. They were out here within a day. The repair guy was nice. He took his time to diagnose the problem and did a good job. I recommend them.

We have had AHS for over 10 years and we have found them to have respectable, knowledgeable and courteous technicians. They keep you abreast with any delays in the tech's arrival. They are very good in repairing and/or replacing a covered item if needed. The service is thorough and their aim is your satisfaction.

My above range microwave was repaired through your company 3 months ago at a cost of $100 service charge paid by me. It started humming loudly again and I asked for service to the tune of another $100 and Sears could not find the problem. I am going to replace it rather than waste more money on you. This warranty has been useless so far. Hope it pays off later.

I had a bad experience with one of the contractors AHS sent out to my home to fix my AC but AHS paid for a second opinion and the other contractor was great! Thanks to AHS getting a second opinion, I saved thousands of dollars!!

We used American Home Shield only 2 years out of the 18 years we live here. We always used First American but friends encouraged us to switch to American Home Shield--who we found out will try to weasel out of any repairs they possibly can. We switched back as soon as we found out how bad American Home Shield is--sending companies who pretend you need an entirely new air conditioning system when all that is required is some additional freon or a brief cleaning. Sending plumbing companies who don't do the job and try to set you up for recurring monthly services. HORRIBLE. Beware of fraudulent American Home Shield who is used by crooked businesses to drum up unnecessary business. How could you possibly promote such a company?

This company is THE worst customer service I have ever experienced. I have called them many times and not one have I had to wait LESS than 30 minutes. There has been times where I just hung up after 45 minutes. It is a shame.

I filed a claim online to American Home Shield for a furnace leak. Most of their reps were pleasant and they’ve been very helpful. The contractor did an excellent job and it was repaired the first time out. Each of the six years I've done business with them, my rates increase anywhere from $5 to $15 a month every time it’s time for a contract renewal.

I have been using AHS for many number of years. In fact, some years ago when I was selling real estate, I highly recommended AHS to my clients. In the past 2-3 years, the service has been terrible. There is no way to contact a human being without waiting on the phone for at least 25 minutes. I have been charged for a service call that is the exact same one that occurred about 2 months before. My problem was seemingly simple: the water filter on the refrigerator was not working properly as the water has a medicinal taste. I was told that nothing could be done until a new filter was installed.

My most recent claim with American Home Shield was about my AC unit. When I called to do a claim, it took a minute for the actual company that I was assigned to call me back. The contractor was perfect and the overall transaction took a couple of days. Everything was fine. All my dealings with American Home Shield has been favorable. When I own a home again, I would utilize them.

Home Shield wasted my time and my money. I just got a new condo and got Home Shield on the advise of my realtor, to cover any problems I may run into with my new place. Well I had a 2 leaking faucets and a toilet problem. I called a plumber and they came to see the problem and told me what needed to be done, cost me $75. The company didn't work with Home Shield so I had them send one of their plumbers who only "band-aided" the problem with the toilet, and didn't know how to fix the faucet. That cost me another $75.

I've used the American Home Shield warranty for my AC unit. I filed the claim over the phone and they quickly came out and took care of the problem. It was done within an hour. The contractor was friendly and very professional. I've been with them since I bought the house back in May.

After three years with American Home Shield, my only one time I've had to call for service has been nothing but a disappointing disaster. My oil service provider found that my heating exchange unit was cracked and inoperable. They advised as a warning to immediately turning it off for safety as not to emit toxic fumes into the house. AHS was contacted and a service contractor made the appointment for the following afternoon, which turned into coming out after 11:30 at night. I informed him of the advice of the oil service contractor. He checked it out and indicated he'd make a report the following day.

The garage repairman was customer service oriented, friendly and the repairs were done to my satisfaction. He even went the extra mile to apply grease to my garage door tracks to make the new roller work better. He was polite and knowledgeable.

On Oct 11, 2016 I initiated an online repair request with American Home Shield. I was contacted within 24 hours by a local repair center. They arrived the next day, assessed the situation and said they needed to order parts. 2 weeks later they returned to install the control board however it did not fix the problem. They then claimed we needed a different part which I was told was now being ordered. A week later I was contacted by a different repair company and was told they now were going to help because AHS escalated the repair because of how long the repair had gone unresolved. This company is named A to Z Appliance Repair.

Called almost four weeks ago as our cooktop went out. Sent a contractor and he said they did not make the part we needed anymore and it would have to be replaced. So, AHS claimed they had found the part and sent it - wrong part. We were assured they are working on getting the right part, but it was not until I waited an hour on hold to talk to a supervisor and my husband emailed the CEO that they even started looking for the right part. The contractor was right - we need a new one. So, we get an email regarding our range (it was just the cooktop) and my husband wrote them back that they should know what they are replacing as they were allegedly looking for the part. We have now been on hold with them for almost two hours. We suspect it is because they are only open for a few more minutes. This is ridiculous!!! All I want is to be able to cook for Thanksgiving!!!

I had an issue with my air conditioning system and needed AHS to come and check it to make sure that it was still functioning. It was in my rental house and I was getting ready to have someone get in it so I wanted to make sure everything was working okay. I called it in and the first company offered to come at a certain time. Then AHS called back the very day they said they'd come and told me that the company they had on file would not be coming because they didn't come to my area. They were coming from a distance. So that was a slight inconvenience for me because I work for myself and blocked time off to be available for that.

My heater has been out for 2 weeks now and I have 3 freezing kids at home. A service tech came to my house a week ago and said my unit was un-repairable. The service company still has not turned in a work order saying it's not fixable so on Tuesday AHS said they would just give me a cash out. They called yesterday and said they would only give me 1200 on a $9500 system. I called to speak to another lady in the options department and she told me there was no claim. After arguing with her for 5 minutes she found the claim and said they still had not heard from the contractor and there was nothing they could do. I told her I had 2 other estimates, could they use them and she said no there was nothing they could do.

I am unable to log on to my AHS account to request a service. I have called 4 times, each time on hold for more than half an hour, had to hang up since I cannot waste that much time for someone to answer the phone.

I recently filed a claim with American Home Shield for some pool repairs. The AHS reps were professional and helpful. The contractor that was sent was also professional and he did a very good work. I'd recommend them.

I have had an AHS warranty on my various houses -- from Oregon to Mass -- since 1997. I am generally satisfied; however lately I am tired of the service fee increasing and the "covered" items decreasing. Last Thursday I called for service on my steam boiler. The technician called on Tuesday night. That is outside the 48 hour return call policy. The technician showed up at my house, looked things over, and indicated that the problem with my boiler is the automatic water feeder (an original part) on the boiler. Apparently, however, the automatic water feeder is an "accessory" according to AHS, and not covered.

We have had a plumbing blockage since last Wednesday! Raw sewage came up our pipes and flooded our tub and shower in both bathrooms. We are still waiting for a plumber to come out. It has been over a full week! American Home Shield is doing nothing! We keep calling and getting the runaround. In the mean time, we are unable to shower and must use extreme caution when flushing (or not flush at all). We have had to leave the house to find alternative bathrooms and showers to use. Our dishes are piling up as we cannot wash dishes. We are living in extremely unsanitary conditions.

I want to know after having my policy for over a year and once I have my washer go out on Friday had the service tech come out and when I call to check on the status I am placed on hold for over 1 3/4 hours and finally hung up. Called twice. They sent me back to the place that I was and on hold again for 1 1/4 hours still no one. Called at night and the guy on the phone said that I will get an email on Tuesday afternoon. NOTHING. So will someone PLEASE call me now!!!

When the technician came to repair my garage door, he informed me that the repair was not covered by AHS. I was very upset by this as I had to pay a fee to AHS. When I called AHS about this problem, they immediately and without a hassle gave me a one time credit for $75.00. I was extremely grateful for this. This is just one of the reasons why AHS makes a difference in my life when I depend on a company to hire good contractors and understand when an issue occurs and works with me.

It's always a long wait trying to get a call through to set an appointment with AHS. I went and tried to do that online and there was some problem there. I had to wait 30 to 40 minutes before someone answered the phone. That's my biggest complaint. But once I get them on the phone, they're fine. I've also had some issues with some contractors and I called in and asked them not to send one in particular. However, they kept sending the guy and he couldn't find out what was wrong. At that point, my husband and I asked them not to send that particular one back. So they said they would get a master person to come out, and it was a female that found out what the problem was. I have three houses with AHS and I thought about switching because of the $75 service call where I can get it from $35 to $45 for Choice or one of the other companies that I have spoken with. The only reason I didn't is because I've been with them for a number of years.

Always no one pick up the phone. I have a baseboard that needs to bleed the air. I don't have the tools to turn the screw. This is such a simple repair request. I am living in a crowded city. However, AHS contacted two companies. One didn't call me back. The other said they only service boiler. Since this is relating to boiler, they wouldn't service it. AHS doesn't do a good work to match the company to the service request. There isn't any space online for me to leave the details of the request. It's been a month. Every time I call AHS, there is no one to pick up the phone. I am regretting buying this plan. What it is for!

What a waste of money. I've had these people come out nine times in the last year for my garbage disposal and they refuse to listen to their own technician. Their tech said that he recommends that they should hydro jet if the problem persisted. That was four visits ago. They haven't done anything and now my pipes are backed up and I've had leaks from the second floor coming down to the garage. I've been waiting for four days when this matter has been "expedited." I haven't been able to use my sink and I'm afraid to use the water in my house because they won't pay for the damages from the leak. Their incompetence is beyond belief.

I've used American Home Shield in the past. We got them again because we recently bought our home. The whole process of my recent claim was very easy. I made the claim online and within a couple of days, I got a call to schedule someone to come out to take a look. Also, the contractor was professional, on-time, and did what he needed to do.

We had a leak in our shower and the plumber was prompt and advised us we needed a new shower faucet. The manufacturer was not making parts for the faucet plumbing anymore. He was prompt, punctual and got the job completed. He had to go inside an air return to weld the pipe. We were very happy with his work Andrea with the service people also with the professional that replaced it!

I've gotten nothing from terrible service from this company. I've spent 5 months trying to get my doorbell replaced. They finally showed up and replaced my $200 doorbell with a $15 one and after 5+ hours on the phone (multiple calls because they keep saying different things) the manager tells me they don't match features on anything they replace (my old doorbell rang three different ways because I have three different doors). I asked what would happen if my fridge broke. Her response was they would replace it with one that has the same cubic feet.

My last claim with American Home Shield was good. The repairman they sent fixed everything without any question. However, the plumber AHS sent one and a half years ago was really bad. He said everything was okay but he didn't fix anything.

August my washer won't work, 3 months and 3 different service guys later! My washer won't work! The first guy from LA appliance??? Told AHS that it was MY fault that my washing machine wouldn't spin! From miss use??? Really? So when someone from my insurance company called and told me that, I said, "The guy is crazy, don't ever send ANYONE from LA appliance back to my house."

American Home Shield should cover more than they do especially for the refrigerator because I was not able to get my unit fixed. It was $70 a pound and they only give me $10 output so I can't afford to pay for it right now. Customer service was alright and the contractors that came to my house was professional and did explain everything. However, I feel like I'm just giving away my money by dealing with AHS. I've had them for about two or three years now and I've had other claims as well. But there's a lot of stuff that they don't cover and it causes us to spend out more money.

I would like the washing machine that was replaced by American Home Shield to be installed. On October 1st the delivery man brought the washer into my house and said he could not install my washer. He said I had the wrong stacking kit and that he needed a specific order for the install. He pulled the adhesive off one of the foot cushions to the stacking kit but I had replacement adhesive. He said AHS needed to supply the correct stacking kit and he would return with the correct stacking kit. I called AHS, the customer service representative told me he should install and stack the dryer on top of the washer. She then spoke to the delivery man and told me AHS would be scheduling an install.

Short synopsis: AHS home warranty is not practical for situations that are time sensitive: for covering non-necessities, I can see the appeal, but for water heaters, furnaces, AC units, I'm thoroughly convinced this solution is a waste of money, and will not be an acceptable coverage for homeowners. I wanted to write this review as a result of my first claim experience with AHS.

I am dealing with them on 2 appliances. My washer had a troubled control board and had to be reset after each load. At least I could do laundry. After waiting a long time for an appointment, the service guy shows up. After he is done he says the door broke from removing it and re-installing and has to be ordered and replaced. Now I can't do laundry and have to pay for wash and fold. This happened earlier this week and I can't get them back out for another 10 days. My Microwave also needed a board repair and the part came in. Waited to get an appointment... Wrong part. Another 17 days before I can get an appointment. They are so rude and nasty on the phone when you try to reason with them... and they complain about their own employees about what should and should not be said to customers. One of the worst consumer experiences I have ever had in 30 years. I heard they are owned by Sears.

My most recent claim with American Home Shield was for them to install a blower for my AC. It went very smooth and I had no issues with it whatsoever. They were able to take care of it that day. But I was stranded in my past experience where I had a water heater go out over the 4th of July weekend. I wasn't happy with their service and with who they went through. The customer service person tried but couldn't accomplish anything. I got told that the contractor would be out to take care of it but because it's on a holiday weekend, their warehouse was closed and so consequently they couldn't get out. Then when I told AHS I was gonna go through someone else, they told me they would bill me. So, I got stuck and had to wait till the holiday weekend was over for them to do anything about it. It seemed that it doesn't matter it was an emergency with no water heater.

For 3 years I paid about $700 a year. The last two years most of the repairs were not covered. People, please read the contracts very carefully and do the math. You can repair a lot of things for the premiums you are or about to pay to this company. Waiting times to talk to a live person are crazy!! Again please read contracts very carefully as LOTS of things are not covered.

I have a contract with AHS and filed a claim over a month ago. The contractor AHS sent has not been responsive and not resolved my washer issue. This has taken longer than usual and I want my washer fixed. Thanks.

We've been with American Home Shield for a little over a year and whenever we tried to call them, we're usually on hold for 20 minutes or longer. That's why we usually go online to set up our claim with them. The same contractors came every time and they've been good. When our water heater stopped working, a guy came out and replaced the coil. But a couple of weeks later, it stopped working again and he replaced something. On the third time we called American Home Shield out because of the coil going out, they replaced the heater for us and it's been fine.

Thank you, matter is resolved. I received a letter today stating money will be reimbursed to my account. I do not know whether that is because of this website or the letter I wrote two weeks ago, but I am glad it is resolved. (Should not be so hard to cancel!)

Everything has been positive with American Home Shield. My air conditioner was broken and I filed a claim online with them. I also had a couple of interactions with the AHS representatives and they were nice. There was some confusion in the beginning but they were able to get it taken care of. The contractors they sent were very nice and did a good job.

Whenever I submit a claim, American Home Shield emails me the contractor's name and phone number. For the most part, 90% of the time, the contractor calls me to schedule the appointment. I recently called American Home Shield to fix a problem with a sink in a house that I had up in Baltimore. They emailed me pretty fast and confirmed that a guy was coming out there. The guy called me and said that he's coming out on a certain date. It was great.

I had a problem with one of my AC units freezing up. I went online and requested a repair from American Home Shield. It took about 4 minutes. The next day I was called by the AC service to set up a time for repair. They came out the following day, detected the problem, explained my options, ordered a part, and completed the repair within 72 hours. I couldn't be happier.

My experience with American Home Shield has been positive. The contractors are very professional and the service provided is exceptional. The peace of mind that I receive in being a member is great. I know if any mechanical system in my home needs repair or replacement, I am protected.

I've been a member with American Home Shield for many years and I have two houses insured with them. In my most recent claim, which I filed over the phone, the contractor was very good. The first contractor that came out to our house was not knowledgeable, but the second one was very knowledgeable. It makes a big difference when you get the right guy. It's been a good experience.

AHS did some faucet repair for me. I filed a claim over the phone and the representative was great. However, there was an issue with the contractor they sent. They replaced the faucet with a very expensive one because they couldn't repair the one that we had, and didn't inform me how much it was until I got the bill. I told them that since they didn't tell me how much it was going to be and I could have went and bought a cheap one at Lowe's, they need to come back and take it out, but they never have, and I haven't heard anything else back from them. That was my only issue. On the other hand, the leak was taken care of and they have done well.

I have been a customer of American Home Shield since 2000. My husband was stricken with a debilitating disease and this company came highly recommended to me. To keep my house up and running I felt relieved to have a backup when something went wrong. I have paid my contract fee every month for over 16 years. Over that time I have watched American Home Shield turn their contract content into a legal tool to gain more and more control over their customers and enabling them to save money and increase their profit margin. They are a business and profits are important. However AHS restricting their customers’ ability to receive fair compensation and quality service after they have paid for it is not what I bought into. I saw the quality of tech service hit bottom. I have had technicians complain about how they were treated by AHS and not signing on next time.

I had just called American Home Shield yesterday for a new issue but I have been dealing with them for almost six months for my refrigerator that didn't get fixed during this whole period. That was really awful. They kept sending out different people. A person would fix my refrigerator, and it would stay fixed from a week to not even a full two weeks, and then it would break again. Then they'd send somebody else out. So, every time, a different company came out and I had to pay for the company to come out each time. I had the same part replaced almost five times and AHS wouldn't replace the refrigerator, which was in the contract. Finally, I said they need to send the same people out while they're fixing this. The last person they sent came out about six times before he actually fixed the refrigerator. That's a ridiculous inconvenience.

I have an incinerator that came with something called a waste tank. It won’t let the water drain fully from the sink and American Home Shield is giving me a hard time about it. I was willing to pay the difference that they gave me a price and they never did. They came and they installed the waste tank and it’s not working properly. The repairman could only try to correct a problem that couldn’t be corrected. I'm in the process of considering dropping them.

I had a leak from an upstairs toilet that was coming through the kitchen ceiling so bad, a bucket had to be placed on the counter. The plumbing company that assigned came a few days later to fix the issue. In order to repair the leak, the company had to put out, not cut, a large section of the drywall. I was told by the responding company that I would be receiving a call back from AHS. After not hearing, I contacted AHS and was advised the work order had been closed. I told them of the ceiling issue and another company was assigned.

I filed a claim online to get our air conditioning fixed. The contractor that AHS sent got everything fixed in a matter of minutes. It has been performing fine since then. I would recommend AHS to a friend.

I had some work done to my furnace by a contractor, Bestway Mechanical, that was sent out by American Home Shield. The Bestway people were terrible and didn't do a good job. I had complaints against the technician and his company. They did come back out and take care of the blower but they tried to charge me an extra $75 even if they didn't properly correct the issue with my furnace on the first trip out.

Oct. 17 we filed a claim. Next day AHS sent a company out to look at air conditioner. A few weeks later, no call. We called company who came out, they said it was back in AHS hands to handle. Called AHS, they said the company they sent would not repair at what AHS wanted to pay. We told AHS, "Then we still need the air conditioner repaired." Nov. 6th, still no calls from AHS updating status of our work order. Looked online and it stated it was completed!!! THIS IS A LIE!!! Our air conditioner is not fixed and AHS has not attempted to resolve our issue, and yet we pay them a monthly fee to do so. DO YOUR JOB!!!

I had bad experiences on two claims that I filed with them. One was my first claim with them for some plumbing problems at my home. There were two leaking outdoor faucets that I asked them to look at and I wanted the pressure regulator replaced as well. However, they sent this totally useless technician over. All he did was to tell AHS that the faucets were not covered because I had too much water pressure at my home, which wasn't true, and he didn't even touch them. I called the claims reps and said, "Hey, I don't think that's right. These faucets are very old and need to be replaced." They said, "No, we can't do that. It isn't covered in your contract. Sorry, you're out of luck." They might have been professional, but they were not helpful.

I have tried three times to cancel my account. They WILL NOT cancel it. They can see that I put the cancellation request in, they are still billing me and threatened to send me to Collections if I don't call Cancellations AGAIN!!! The guy I spoke with at the Cancellation desk is the one who took my credit card info off the account because he said it would ensure that the cancellation went through. I have not lived at the insured address for 1 1/2 years and cannot get out of this contract with them for anything. It's not like we got good service when the policy was in effect and now I'm in a catch 22 situation, and cannot get out.

I've had American Home Shield for years and I'm satisfied with them, but not with some of the contractors that they sent out. It is usually Greenway. Some of the technicians there are really professional, but some of them are not. Some of them would put things over their shoes and not track up my floors, while some of them don't do that. So, it depends on who comes. One claim that sticks out in my mind is with my air conditioning unit. When I first got in with AHS, they said that after three times, if my AC couldn't be repaired, it would be replaced. But I have to call them to have my AC serviced every year for the same problem.

I have called AHS many times for many different things and each time, rather conveniently, they cannot fix the problem. It has to be to their exact specifications for them to fix it. Not only that, but the replacement they can actually offer will not be worth your time. For example if you have an 80% efficient furnace that goes out, they will replace it with an 80% furnace and up-charge you for upgrading to a higher efficiency. I had a sump pump go out and since it was not installed correctly when the house was built, (which how am I supposed to know that) they would not replace it. This company is a scam. Save your money, I wish I did and I cannot believe that this company has so many positive reviews.

I've been with American Home Shield for five or six years. Recently, I had an issue with my air conditioner and I submitted the claim over the phone. The customer service reps I dealt with and the contractors that came were fine.

This has got to be my biggest mistake signing on with these clowns. To get them to repair something is a nightmare. Their customer service is a joke! Always at least a half an hour to talk to someone, and the person you talk to can never help you. They must talk to a supervisor. So another half hour wait, unless you want them to call you back. After 3 promises of a call back I finally got one. They said they would do what I requested. This was to remove the second opinion charge of $75. I told them before they sent this so called appliance tech I was not willing to pay the service charge yet they charged me anyway.

I was very disappointed by the service and coverage that the policy offers. I have called 4 times in an effort to get my claim settled. I have waited on the line over 1 hour each time. I gave up the first 2 times, being I was calling on my lunch hour. The ice maker on my refrigerator broke. The service representative came out and advised the part was going to be ordered and he would return to repair when it came in. I later got a call from a Service Rep at American Home Shield that the part is only available in black. I was told I can either accept the black part or get a small credit. I reviewed my contract. BEWARE: It states that they will use REASONABLE efforts to install covered items or parts of similar capacity, color, or finish. So, I was told that I would need to accept having a white refrigerator with a black ice maker. REALLY? That makes no sense to me. I recommend to read your contract to confirm what is covered.

I attempted to set up a service request and was not available for the first visit that the contractor could offer due to work. I called AHS and requested new contractor because I would have to wait 2 weeks for another appointment. I have a broken washer with children in the house. They would not give me another vendor because they said that the original vendor was available and I was not working with the vendor - um I WORK that is how I pay you - I cannot tell the judge and my client that I need a continuance to fix my washer. I asked for supervisor - 2 days is estimated call back. I will just call Sears and cancel as I have been paying this for years. Used it once and they can't seem to help me.

Hi. I am having a real horrible experience with AHS. I have a home that has a plumbing leak and have been trying to get AHS to send me a contractor to resolve it. They sent 2 companies - Street Plumbing with no experience on plumbing and made me reschedule the appointment 4 times, then I was routed by AHS to another plumbing contracting company Air Rooters - and they cancelled on me 3 times - still now no response from AHS and my house leak is ongoing. I have spoken to customer escalation department with so many agents like 'April' etc- going nowhere. I think AHS service is horrible and no sure if anyone will take accountability. Folks please don't buy AHS services - there are better companies. I am planning to file a case with the better business organization. AHS if you are really interested in fixing this issue - please call me.

I had a really poor service breakdown. Had to wait 60 minutes to talk to someone. Not once but multiple times. People claim to want to help, then zero follow through. Chat people give different 800 numbers to "get through" - then another long wait. And surprise, no follow up.

American Home Shield has dramatically improved their customer service. It is now possible to get someone on the phone and they work hard to help you work with the repair people. For a few years I was very disappointment but for the past year they have really worked hard to do better and I appreciate it.

The technician that inspected our oven was timely and very nice. He presented himself well and was professional and thorough. Once the oven was ordered it arrived on time and was delivered promptly. The opening in the cabinet was slightly too small for the oven to slide in all the way, but the installer hooked up the all the wires and got it ready so all I had to do was shave off a little of the side of the cabinet, slide it in and screw it into place. It's been very nice having an oven that doesn't fluctuate 100 degrees like the one that was replaced for our $100.00 co-pay.

Have had them for 2 months, and so far, been given the complete runaround on my repairs. AHS will say they rely on their contractors to complete service, but there lies the problem. Their contractors are horrible. The first contractor replaced a part, after I had to wait for 3 weeks. Repair worked for one week, then they came out again, said a different part needed to be replaced. Received a call from a 2nd contractor, saying the case was handed off, as the first contractor was not authorized to work on my refrigerator. Again, this is AFTER the fist contractor already worked on my refrigerator, and replaced a part, so how can they not be authorized?

The contractor that American Home Shield arranged to address our heat pump issue showed up promptly, was very thorough, professional, and friendly. He resolved our issue in a timely manner and gave an overall evaluation of our HVAC system.

I found the staff and their partner contractors at AHS to be very responsive. I've experienced good, reliable service in every instance. As a realtor AND a multiple homeowner, I recommend this company above all others for warranty service.

This is a total scam. After 5 days, no one came to repair/replace my A/C. Did you see the river? 70 years old and the house and these were the hottest days of the year in Florida. I called three times time to get service. The first one could not come for several days. The second one sent someone out who did not check my AC but said it was frozen without even looking at it and then got mad when I said something and stomped off yelling at me and was very threatening. I called to complain about this person and still I got no one to repair my system. On three separate occasions I requested to call someone myself to get service and was denied.

I have had a home warranty through American Home Shield that was given to us by our realtor when we moved into our new home in Feb. 2016. On June 1, 2016 I reported a problem with my Microwave and the Ice Dispenser on my refrigerator. There were several visits made to my home by multiple vendors. One vendor even removed the Microwave from my house for several weeks. Only when I called and complained did they reschedule someone to return with my microwave repaired in late August.

My dishwasher broke. AHS said they will replace and asked for dimensions. The model they are replacing it with is 1 and 2/3 inch deeper than the kitchen counter and the dishwasher will stick out. I addressed the issue and they declined to look for a dishwasher that fits, and is charging me $90 more to get the right size. How can a 34 x 24 x 25 3/4 fit into a 34 x 24 x 24 without sticking out? I'm still addressing and currently on hold for another 50 minutes (previously on hold for over an hour.) I writing here because I do not know who else to speak with and I need assistance from someone who understands and listens.

I put in a service request for a main line blockage this morning. Once the contractor contacted me, they suggested I contact American Home Shield to find another contractor with time to get out to my home today. American Home Shield, even after being told I had nowhere else to go, refused to cancel the request and send it to another contractor because the contractor had already scheduled it within 24 hours, per company policy.

The first time I was with American Home Shield, I left because it seemed nothing major was covered. However, being a homeowner I figured I needed to have peace of mind in the event that something were to break in my home, I would have home warranty protection. So I came back to AHS and even got the max plan to cover everything. However, this experience has given me anything but peace of mind. I pay 64 dollars a month which is $768 dollars a year in addition to a 75 dollar service call. In May or June my air outside unit was freezing up, they sent someone out, and I paid the $75 service fee in addition to paying around 200-250 dollars for Freon (they only pay $10 per pound and if you ever find a company that has Freon for $10 please let me know) however the unit seemed to work fine for a couple of months.

With the exception of having to wait 20 days for a replacement water heater, contractors were very sorry for the delay. Your AHS Cust Service Reps were terrible!!! First was told there was nothing that could be done. AHS was not responsible for parts availability. I asked for their MGR, was told they weren't taking any calls and when challenged she hung up. Second time I was left on hold for 20 min then hung up and 3 and last time I called, the woman argued with me about wanting to talk to her mgr., said "read your contract" she said then hung up. This all happened between October 3-26th.

I filed a claim over the phone when I had a problem with my washing machine, and the wait time is usually about 15 minutes if I call during the day. If I call at night, I have a better chance of getting through. Then, within 24 hours, I get a call from the business entity. The technicians that come are very professional, and the quality of their work is excellent. AHS is very caring and coordinated. I have two properties with them because I’ve had excellent service.

I had American Home Shield. When my contract was up I thought I would try and save some money. I switched over to Choice Home Warranty. Choice Home Warranty Screwed me so bad I will never go to another company. I should have never left. American Home Shield has fixed the AC in my house without a fuss or anything. They sent a tech, I paid the deductible, and everything was taken care of. It is a great company.

My recent request was to have a vendor come back out to my house because my problem reoccurred within 60 days of the repair. I wish I could have submitted this online. However, only new requests can be done online. I did have to wait on hold for quite awhile. The associate who helped me was nice, efficient and took care of the request quickly.

The original contractor claimed my a/c problem was due to improper installation. I knew they were wrong since the house had been inspected and the a/c had worked for years. I called and the representative listened to me and sent for a second opinion. The new contractor explained to me that the installation was fine for the type of system and fixed my problem in a few days--at no further fee. I was happy about the way the whole situation was handled in a professional manner.

I am so disappointed in my experiences with AHS - once I get out of this contract I will NEVER buy another one and you shouldn't either. First, despite my thorough research, the salespeople misled me and even when I read the sample contract, it was worded in a way I didn't see the "gotcha(s)". When I said I was comparing other companies they told me to be sure to note other companies don't cover cosmetic repairs - only mechanical issues germane to the function.

American Home Shield have gotten better quality companies than when I started back in 1993. When I submit a claim, the contractor will e-mail me back and say to expect a technician. They also give me the phone number if I have any problems with the time. Sometimes, AHS tell me that something is not covered and I'd think that it was. Last year, I had a blockage and I had to pay for that out of my own pocket. ARS/Rescue came out and said that it should be done every seven years and that AHS should know that.

Took the AHS warranty and called them to fix an issue with cooling in one of our rooms. AHS sent me a technician from a company called 'Eastern Air Control'. Technician charges me 75$ and tells me I have need to add 'Freon'. They said they would charge me 250$ for that and after much back and forth when I fixed an appointment with them, no technician turned up. 'Eastern Air Control' is just not reachable - they don't answer calls, don't respond to emails - nor mine nor AHS. It's a fraudulent company. Complained to AHS several times (It's been two months now). They can't do anything either. Lost my money and time and issue is still pending. I would give them a negative rating if it was in my hands. IT'S DISGUSTING THAT AHS WORKS WITH SUCH TERRIBLE COMPANIES.

Their scheduling is TERRIBLE. We had a kitchen sink backup on a Sunday. The contractor they assigned to us did not reach out to us at all even though I called them repeatedly and left messages. When the person finally came to do the work, it was very shoddy and the kitchen sink backs up again in just 2 days. Now that same contractor cannot come for FOUR days so we are forced to wait for FOUR DAYS without a kitchen sink. AHS is hiding behind the "48 business hours" clause which means that unless your problem occurs on Mon through Wed, it could EASILY take 4 calendar days to get your problem solved.

As I understand that insurance companies have specific details on how policies enforced, I do not understand the fact that I am almost 2 months into a repair of my refrigerator with multi technician visits and still there is no resolution of the repair. They had to remove a board that is not longer made and shipped off somewhere to be rebuilt and then returned only to find that the repair did not work and the repair company said they quit and AHS would have to find a certified company to do the work because they are not a certified KitchenAid repair company. In the meantime, almost 2 months has passed. So AHS answer was to find another repair company to do the repair and they contacted me today saying they could have someone out in 8 days to look at the refrigerator.

I needed my electricity done and I submitted a claim with American Home Shield. There were some outlets that were not working since I moved in. That was part of the warranty and I wanted those checked. The technician came the next day to check it and it seemed it just needed to be tripped with another kind of plug. He fixed the problem within less than an hour. He was clean, very professional and did a quick and excellent job. I was very happy with what and how he did it. And also with the very good quality service and timely manner that he came. I had asked questions about other electrical things and he was very forthcoming with the information and wasn't reluctant. He didn’t give me a hard time too. It worked out well with AHS.

The return air fan was broken. It had become dislodged from the wall, bent, and caused the ac not to work. AHS sent Airtronics out to our home to fix the problem. It took them almost an entire month to fix in June (summer) they had to order special parts, and rig together at their shop, a device that houses the box the fan sits in to attach it back to the wall. 1st attempt, the box fell. Upon repair, the tech punctured the gas line which filled the entire house with gas causing my g.son headaches and almost killed our dog. We had to vacate the house for 24 hrs. Airtronics came back three days later, with a welded piece they invented in their shop to re-attach the box with the fan to the wall and replace the gas line.

Two occasions and two vendors. They both requested additional money to complete the work. AC vendor $300 more for a 10 cent part and Water Heater vendor $535 for modifications that were not necessary.

Our recent repair service call for our shattered glass-top electric range was refused with a "cosmetic" excuse. As the cracks on the glass-top of our range got worst, we worried about the safety when cooking food and had to replace the range altogether. Obviously, the service center's evaluation of the breakage of the glass-top electric range proved to be wrong as the breakage of the glass became worst. Since the glass-top is the main part of the electric range, it should not have been labeled as "cosmetic" and been repaired. With our service call payment of $125 and the replacement cost for a new range, the home warranty service from AHS proved to be useless.

Our dishwasher stopped working after we smelled a burning smell. We jumped online right away with American Home Shield to report the problem. The website is extremely easy to navigate and fast! We were able to report the problem and schedule an appointment the next day with the service technician who arrived promptly at the scheduled time and in less than an hour - we had a running dishwasher! Can't thank American Home Shield and the service technician enough. Fast, easy and a pleasant experience!

My refrigerator stopped producing ice in mid Sept 2016. We are into end of October. American Home Shield is yet to fix or replace my refrigerator. I've had 2 separate companies send their several of their technicians out to fix the problem of obviously they can't fix my refrigerator. Instead of replacing it I am still getting the runaround. AHS wants me to get another opinion. I still don't a working refrigerator. I have taken time off from work every single time a technician has come out to fix it. I have called customer service every single day to get an update as to what is taking so long to fix or replace my refrigerator. I've spent close to $300 in groceries that went bad from my freezer. I don't have a resolution for my refrigerator yet. I've paid for my policy every month on time. Never had such a awful experience with AHS. I NEED THIS MATTER RESOLVED.

My experience with AHS has been great. One of their subcontractors, Stewart's Appliances, is outstanding. However, there was an HVAC company that did not do a very good job. We had a heatwave come through here in August and my air conditioning was out. They sent a young guy who didn't spend a whole lot of time here. He took a look at the system and my freon pressure was good. He told me that my HVAC system can't keep up with the heatwave that we had and there was nothing to be fixed. Then, he left. About a week later, I called up American Home Shield again and they sent out a different contractor. Lo and behold, it turns out that the power wasn't going out to my fan in the backyard, so they fixed it right away and the air conditioning worked. The first guy was not great, but the second one was really good. I have recommended AHS.

American Home Shield is a fraud. We experienced 3 issues that AHS stated these claims were not covered. Each time we called, we paid our service fee of $125.00 only to be told the repair would not be covered. We felt the warranty was not worth the paper it was written on and cancelled it after 6 months. After paying $711.88 for a 1 year comprehensive coverage plan, we were told our refund is $79.74. AHS charged us $192.50 for the repair orders to repair vendors which we paid $125.00 each time and no repairs (bogus), Admin fee $59.32, prorated cost for 6 months $380.32. DO NOT PURCHASE THRU AHS.

My husband and I purchased this service back in August 2016 because we figured we needed it and seem that this placed had good reviews. Unfortunately, our first request for the leaky bathtub faucet has turned into a much larger nightmare. We have submitted a total of 4 request from August 30th - October 12th in which the faucet knob can no longer be screwed on the tub and there is a large hole in our ceiling from the first diagnostic attempt. Nothing has been resolved and we continue to get the runaround from AHS. I have contacted AHS several times to only hear that they will leave a message with the plumbing company. This issue still hasn't been resolved and that is all we want to have done. We paid the contract in full as well as paid our service fee. I can't believe the run around we are receiving and nobody is able to assist us.

The last claim I filed to American Home Shield was about the air conditioner. I do it online all the time and their process was very easy. Their technician usually calls me within 24 hours. They were very good and their service has all been wonderful. I recommend them frequently.

I recently submitted a claim with American Home Shield for the swimming pool pump. The contractor called the next business day and the technician was excellent. In fact, every time we had work done on the pool, I've always requested for the same service provider. There have been a few times where AHS checked his schedule and said that he was unable to come out, but then I've called him and he’s always come out. My experience has been very good. I’ve been with AHS for a long time, and I'm happy with them.

I am very pleased with American Home Shield. The last experience I had was to replace my refrigerator, which died. American Home Shield was fair and very quick to settle my claim.

I canceled American Home Shield here in North Carolina, but I still retained it for my house in Florida. I’m gonna cancel that one too when that expires. About a year back, I realized my washer and dryer wasn’t covered. When I called AHS to get it covered, I was told that they cannot do that immediately until I renew my contract. I also have an engineered septic system up here, which I felt like I should have covered and they don't do that. It's gonna be expensive if it goes out so I sought and found a company that covers that and everything else that AHS does, and this company's deductible is only $50. And the new company that I got says, “Cover anything you want, any time you want.”

There was a smell of gas leak in the furnace of a rental unit that I purchased. I submit my claim over the phone and it was very easy. I just called the 800 number and AHS said they would get it started. The next day, I received a call from the plumber. He was wonderful, very informative and he had it done in 20 minutes. We have two units there and I've had to have two services. American Home Shield had been very easy to deal with.

I have the gold package is suppose to be the top package. I had a pipe breakage and I called them and was told that because the pipe was in the crawl space it was not covered. The company takes your money but finds ways to not cover the repair. I also called about my microwave on another occasion and was told that I had exceeded my coverage limit.

I had a faucet leak and filed a claim to American Home Shield online which was a pretty easy process. Within the day, a technician contacted me. They were very friendly and professional when they came out. Overall, I'm satisfied with their work.

Submitting a claim to American Home Shield by phone is very difficult. I have to go through the automated system, which literally takes about 15 minutes. Then if I need to talk to a human person, that may take even longer. A technician normally comes within two days, which is timely depending on what the problem is. If the garbage disposal is broken, it can wait for two days. But if the air conditioning is down, it’s hot and I have babies in the house, two days is not appropriate. I always try to talk to somebody whenever the AC is down because I live in Florida and it gets super hot here in the summer. I have some tenants living in some of the properties that I have and they complain about this.

Filing a claim for my washing machine was pretty easy. I called American Home Shield and they sent a technician. They had given me four days before they can come see the equipment, but I had to call them to ask if they can make it faster and then they did. They ordered a part, it came in, then they fixed my washing machine.

Our most recent claim with AHS was an air conditioning issue with our main primary residence. They were very responsive but I had a bit of an issue with Hoffman, the contractor that they used. The tech who came and identified the problem was fine but I wasn't happy at all with the contractor's customer service. The contractor said it would have been a higher priority for them had we been in the house but we were on the road traveling at that time. They put us on the back burner so we called AHS who followed up and pressed Hoffman to get it taken care of. But I suspect that Hoffman forgot to order a control panel for the entire HVAC system, a $1,000 part. The good news is for the $125 deductible, it got completely taken care of. We were happy with that but disappointed that it took so long. We were without air conditioning for three weeks. I wouldn’t recommend Hoffman for someone looking for a contractor to use.

I submitted a request to AHS for an outside floodlight which was not working but before making the service request I called to inquire to make sure the light was covered. They said it was so I put in the request to have it repaired. Well apparently the problem was with the sensor which turns on/off the light and AHS declined to repair it because they classified the sensor component as a Home Management System which is not covered in the policy. This is utterly ridiculous. How can they consider the sensor which turns on the light a Home Management System?

I filed a claim to American Home Shield by phone for a washing machine repair. I usually get contacted by their technician within 24 hours and so far, they’ve been very courteous and very responsive. Their work has been very acceptable.

Very disappointed. I had to call twice to get them to schedule an appointment and then they left a repair with a hot wire. The repair under the warranty was to replace a light fixture which was not actually covered, so I spent quite a bit of money. They had to come back to fix their repair and that cost me another $100. I don't blame American Home, but I think the sub contractor they use is below par. The owner yelled at me, called my son a liar and didn't stand behind their work. Not the quality or ethics I expected.

I have two policies with AHS. Both of them had air conditioning issues. I submitted the claim and the process was very easy. It's automated. You just call in then it walks you through the prompts and you answer them and then they have somebody call you. I've put my claim on Sunday night and I got called at 8:00 o’clock the next morning and the technicians came out at 8:30. They're very professional, know what they're doing and they fixed the problem. There was one time that the contractor assigned to me could not get out here within the timeframe. I called AHS and told them the contractor won't be able to make it for three days and they assigned me to somebody else. They're pretty straightforward. You get what they promise you're going to get.

I recently filed a claim for my air conditioning unit with American Home Shield. I did it in the evening and the appointment was scheduled immediately. The technician got in contact with me the next day. The service was very good and they were able to resolve my AC issue in about 3 days. They were very nice.

A/C Repair - The technician was punctual, prompt, and efficient in relation to my appointment. He came back to my house a second time on the same day to accommodate me since the first one he installed was not working properly. He has a fan for life in me.

They sent plumber for plumbing stoppage. He got out of truck, said he couldn't do work and it wasn't covered. Now, they are threatening collections for $75 service fee. It's a scam. I am canceling policy so at least I can get back some of the $450 paid for warranty.

We were having a problem with both our refrigerator and our downdraft gas range. I filed a report to American Home Shield but I didn't hear from them the next day. I called AHS back the day after the following day and the rep said they were having a problem finding somebody to do the gas range. I said asked about the refrigerator and she said the earliest a tech could come out would be next month. I asked if I can call somebody local and see if they can repair both. I was told to go ahead and call but I had to let them know who it was. That's what I did.

I had an air conditioning problem and submitting my claim online with American Home Shield was pretty easy. The response from the contractor was pretty quick and they’ve done a good job so I haven’t changed. I have the same technician who comes. My experience with AHS has been pretty good. They're friendly and the value is there. I've recommended them out here.

We have had AHS coverage most of the past nine years. Overall, I've been satisfied with the co. However, my recent experience has revealed an Achilles heel. It's the time I've had to spend on the phone waiting for someone to answer. Because this can take a while, I submit my service requests online. However, when I've had to report that another attempt is needed to fix a problem and only after I've made that request online, I'm notified that online won't work. I have to call and speak to a representative.

I have two houses with American Home Shield and when we had an air conditioner issue a month ago, I filed a claim online to them. That's somewhat difficult in that it doesn't allow me to refer to prior problems. There are flaws with regard to not being able to put comments and requests for service online. I can do that when I speak to a representative and that’s the way we follow up. The problem with the representative is that they don’t have enough call takers on duty and it usually means that there's a delay of at least 30 to 45 minutes before I can talk to a call taker. The wait time is long which is one of my biggest complaints. Usually, within 48 hours, a technician contacts us. Sometimes it's within 24 hours. All of my service provider contacts have been over the phone and I haven’t had any problem with them. Overall, I've been satisfied with them and their work. I'd recommend American Home Shield.

My most recent AHS claim was for my home air-conditioning system. I filed the claim easily. We contacted AHS over the internet to send someone over and a contractor contacted us within 24 hours. AHS is quite good in making sure of that. Then the technician came and was very good. He checked the system and confirmed that a major component in the air-conditioning had broken down. We were given the option to either repair the unit or do the cash-out option for the equivalent cost of the repair. As the system was 28 years old, we took the cash-out option and replaced the entire system instead. It was a straightforward process and though it took a bit longer than I expected for the cash-out checks to appear, everything went very smoothly.

I called American Home Shield and they sent a plumber out to look at the valve. It was actually locked up or frozen. The first thing I noticed is that the technician is very polite. He was very professional and just came in and did what he had to do. It didn't take very long to do it and he did a great job. It was one of those minor problems that you couldn't use the washer because of what he had to do. I have one thing that covers the whole house with AHS and don't have to worry about anything. I don't like the nickel and dime, extra for this or that, just a blanket price that covers the appliances, plumbing and wiring. I looked on the real estate sales, they said it was going to be $595 per year. I might renew it next year as well.

We had a problem with our air conditioner so we submitted a claim to American Home Shield through phone and the process was very easy. It took about 24 to 48 hours for the contractor to contact us. We had two original technicians that came out and could not fix the problem. It took about over three weeks which happened around summer and that was a very uncomfortable time period. It seemed like they have a lack of knowledge about the system.

I found a hot water leak on Thursday morning. I called AHS to put a claim in and was assigned a contractor. After I had to contact them, I grew even more concerned when the person told me they would contact me in 3-5 business days to set up an appointment. I called back to AHS to voice my concern and had a customer service agent who was just wonderful. She found me a new contractor who was courteous and very efficient. Thanks to the agent I had a new hot water heater by Saturday morning! Many thanks to the agent who understood my concern and was so helpful that we did not have to replace rugs and flooring because the hot water heater was fixed before any damage could be done.

AHS customer service was quick to respond to my needs and assigned a contractor to my case right away. The contractor who was assigned to repair our air conditioning unit was very helpful and knowledgeable. They worked around my challenging schedule. The problem at first seemed straightforward, but ended up more complicated than anticipated. It required parts to be ordered, and an internal until to be disassembled - which was quite cumbersome for the contractor. Their competence was impressive and I would be happy to use them again.

The telephone waiting time is outrageously longer than any other business I've ever encountered. Every time we make a call. I don't even get any response with the email I sent them week ago. My washing machine was broken (normal wear and tear, as appraised by their authorized repair service technician), we were told to wait at least 2 to 3 days for call back to give us "options", but after 7 days, we're still waiting and doing our laundry at outside laundry service.

Last year, I was on the verge of moving to a different warranty company. American Home Shield's phone reps were lying about a lot of things that I went over with one of the supervisors. The type of contractors that they were using were also not nearly the quality that they have today. But things now are good and they’re much better than last year. Their reps have represented the company well. This year, our experience with AHS has been good. When I called them for a water heater claim, the contractor contacted me within 24 hours and he was very good. He said that there were two things that could have happened and he fixed one of them. Then he didn’t have the part for the other, so he decided to fix that one aspect of it. The next day, it broke again, but very quickly the contractor responded and fixed the second part once they had the part.

I filed an online claim for an air conditioning repair with American Home Shield. The contractor contacted me within 24 hours but the service was not great. We had to keep having them come back because they couldn’t seem to diagnose the problem.

My experience with AHS network contractors have been disappointing. It appears some of AHS's contractors have a poor reputation and lack the skills/knowledge to complete repairs. My trust in the service with AHS is tied to the reputation of its contractors and the quality of work. At this time, I will likely not renew my annual contract and put the annual premium into a repair fund.

My roommate noticed a water spot in the ceiling so we filed a claim with AHS. I reported it on a Friday and it was opened up as a plumbing claim though my roommate wasn't sure if it was plumbing-related or not. The issue was that we requested that a plumbing/AC company be sent out on one call versus second guessing because it could be AC-related, too. On Saturday morning, we had spoken to a plumbing company, then a plumber and said that it wasn't plumbing-related. The plumbing contractor then let AHS know that they should send an AC contractor out instead. So the AC company then came out and handled it.

I filed an online claim for my garbage disposal replacement. Then I had to call in to get it remedied because they were gonna take a couple of days. It’s easy to do the claim online but I don’t get the personal experience unless I call in. Plus I found out that if I called in, I could’ve gotten the same person we got the last time. It would be good if I could pick who I want to come out whether I call or do the claim online and not just get some random person. Nevertheless, the plumber was great and really nice. He was cordial, courteous, and quick. However, we had to reconnect our dishwasher. He had taken it off to disconnect the old InSinkErator and we had to fix it because it was leaking. It wasn’t quite on there correctly.

My most recent AHS claim was regarding my washing machine that went out. This was the first time we've not had a very good experience. We were without a washing machine for a whole six weeks which was rough. We filed the claim on the phone and the next day the contractor called us and said that it would be a week before someone could come out. Except for one time when we had a plumbing issue and contractors came immediately the next day, it's usually a week before techs could come. Part of it is that there are technicians that AHS uses here in our local area at Central Texas but AHS always sends technicians from an hour and a half away in the Dallas or Austin area.

American Home Shield has been great so far. Their claim submission process is fine. When I did it for my air conditioner, I heard from the contractor the next day and the second day, they're out doing the repair. They're excellent.

We are currently awaiting the 5th repair on my Samsung French Door, counter-depth refrigerator (RF23HCEDBSR/AA) purchased in January 2015. It has had the same problem 4 previous times in less than 2 years. Each repair temporarily fixed the refrigerator, but the problem returned after a month or two. I currently have an open service request with AHS. I am told that the parts are on backorder from Samsung with a 1 to 2 month delay. After 4 tries I have no confidence that the problem will be repaired.

I had a problem with my air conditioner. I called American Home Shield to file a claim, which was easy, and then I had to call the next day because I didn’t receive a call within the 24-hour period. I had a problem with the first technician. I was only supposed to pay $100 for the tech fee, but he charged me twice that amount, which was an unexpected cost. He told me there were ants and AHS said that because I didn't take care of the product, the tech may charge me an additional fee.

I filed an online claim with American Home Shield for a plumbing issue and got a technician respond within 24 hours. They get in contact with me timely especially if I do a claim on a weekend. The technicians sent are quite awesome and so far, the repairs done have been going well.

I called American Home Shield when I needed the garage door fixed and a technician got in contact with me the next day. He's very friendly and I like him. The service was very good. I would recommend AHS.

All they do is charge you $75 to send someone out to tell you it's not covered. Got this "warranty" with my house, called numerous times, and either told it's not covered, or got overcharged for the actual service rendered. Want a synopsis?

Recently, my dishwasher broke and filing an online claim with American Home Shield was easy. The next day, the contractor got back to me and the service they provided was awesome. I would recommend AHS.

We have five rooms at our bed and breakfast, and in one of the rooms, the power was out totally. I made the call to AHS and the contractor called back within an hour. He arrived within three hours, checked out everything, and didn't find anything wrong. It might have been a fluke or maybe a breaker just flipped, but he was very thorough when he checked out all the outlets. I was very pleased with his service and impressed that he came out on a Sunday.

AHS contracts with substandard repair people. Communication is sorely lacking. Sometimes repair people have shown up without notifying me that they had been assigned to the job. I had an emergency water/leak issue in my home. 4 days later a service person was assigned. By that time I had to have a true professional come out and repair the problem. Of course, reimbursement was out of the question. Next, my dishwasher broke. Repair people couldn't respond for 2 weeks. Then, they didn't have the correct part. A month later they fixed the appliance but left without anchoring it to the cabinets. They returned and did so.

I filed a claim for the air conditioning unit over the phone, and in approximately 24 hours, a tech contacted me. And the service was very good. We've been with American Home Shield for quite a number of years, and we're very pleased with them.

Our air conditioner went out at the end of last summer. We didn’t have the money to file a claim, but with it getting hot, we realized we needed to make a sacrifice. We filed the claim to American Home Shield on a Saturday, and the rep contacted us late Sunday evening, which I wasn’t expecting at all. Then a gentleman came out, and he was very polite and it didn’t take him long at all. My husband was there and he said that everything went smooth. The gentleman assured us that we wouldn't be charged again if he needed to come back out, which was a big help. We thought it was going to be a rough situation, but it wasn’t. The only thing that wasn’t communicated to us was that we thought we were paying $100 flat, but it was $100 plus taxes. Overall I’m very pleased and we haven’t had any problems since. We had a really great experience and I know that if something else breaks, I won’t hesitate to call.