American Home Shield Reviews

I have had AHS for several years and have had several repairs. While scheduling a repair is convenient, I have had problems with nearly every service provider they schedule. These companies tend to be low rated with the BBB and the Technicians generally have been lacking in experience, consistently late or no shows, never follow up, and in some cases complain about how little AHS pays them.

Called to make a claim, literally left on hold for 1 hour and 15 mins. Tried to make the claim online, but the website said our coverage had expired - not true. Sent the tech out to fix the faucet, said he couldn't fix it because water was coming out - the faucet doesn't work!! Yes water will dribble out but doesn't work. Still charged me 75 dollars... The Am Home Shield rep never told me if water dribbles out it's not covered, and so ok it's not covered but don't charge the customer 75 dollars.

I had a problem with icemaker from my refrigerator and filed a claim with American Home Shield. Sears came out and they had to order the part and will come back for the repair. But they're always really good whenever they come out and I've been happy with their service. I've had problems with the ice maker a few times already and they would order the part, fix it, and then it's good. I do recommend them.

Poor contractor experience & phone hold time - This morning a Contractor who refused to give his business name arrived at my home to tinker and meddle with my simple Maytag Dishwasher. After taking apart the dishwasher and flooding my floor he stated in broken Arabic that AHS must pay for a part that he had in his possession. I believe based on his Lack professionalism and bad attitude that he was incompetent or trying to milk the system. I have had home warranties for 20 years and this was the worse experience I have ever had. He was a nasty, rude, incompetent sleazeball and for 612 dollars a year, you would think AHS would contract with more competent people. I just got the order number as name Vector Appliances two thumbs down. They will try to overbill AHS to increase their profit. The idiot contractor showed me some small plastic thing that he could not fix or was holding off for AHS to pay an arm and a leg for!!

I have been trying to get a water heater replaced for 12 days. The tech from Pipe Down Services came out on 12/28/16, water heater tank was leaking. He asked if I lived in the city limits. I told him no, he replied "good, no permit needed," but did come up with $555 worth of "code upgrades" that would be needed that AHS did not cover. I'm not sure I buy all that, but, I agreed.

Beginning on or about Nov. 18, 2016, I submitted a service request to AHS for work on my hot water boiler. It seemed to be malfunctioning and was not keeping the house warm. Temperatures outside were dropping to teens and single digits at night. AHS assigned a contractor to perform the service, but he was unable to return calls or schedule a time to come inspect the boiler. I cancelled the request and submitted a new one approximately 5 days later. In the mean time I purchased space heaters at a cost of $300 to keep the house from freezing up.

I submit a claim to fix my washer and dryer on November 17, 2016. A tech came to my house to check the appliances next day and mentioned that he needed to order parts. Today is January 9, 2017. To date, there is no phone call either from AHS or the tech about my repair claim. This morning (01/09/2017), I logged on the AHS website and checked the service status. To my surprise, the service status marked as "Complete" without any repair work and follow up conversation. In the past few weeks, I called AHS many times. Each time, the wait time was more than 20 minutes, so I could not reach AHS customer service rep.

My most recent claim I had with American Home Shield was for my dishwasher. One of the service technicians that they recommended came out and told us that it was a significant repair. He could either repair it or we could replace it. They placed the repair value at $372 and change, so I told AHS we'll take that money and replace the dishwasher with a new unit. It's an old one and a different color from the rest of the appliances in the kitchen so it would be easier to update and insure with new homeowners. We went ahead and purchased my dishwasher, and was told that as long as I had the receipt and then the receipt indicated that it was new and sent over the warranty information, we would be reimbursed. Subsequent to that, AHS sent an email twice.

I've had to call American Home Shield three times for three different repairs, and each time, each one was easy to do. The guys that came were professional. They explained everything, and there were no hassles. My last online claim was for my heater, and the contractor looked at the problem, diagnosed it right away, and fixed it. The heater has been excellent since. It's great service.

It is Sunday 1/8/17, I have been on the phone now for approximately 2 hours and 42 minutes regarding a water leak and toilets overflowing. The leak has waterlogged my front yard, driveway and now down the street. I called AHS immediately when this began and was on hold for 1 hour and 16 minutes til the representative answered. While waiting I went online and submitted a request for service and was given a dispatch number and phone number to the company (My plumber) who was to contact me regarding the situation. I called instead of waiting for them and got no answer. This went on all while I'm still on hold with AHS.

I submitted a repair request on December 10, 2016. As of today, my upstairs heat unit is still not repaired. I have contacted AHS 5 times since the request was made with no results. On January 05, 2017, I requested to speak with a supervisor and was told one will call me back. I was told the supervisor will call within 24 hours. As of December 08, 2017, I have not heard from anyone. The same contractor was assigned a repair request back in 2014. It took over 4 weeks for the unit to be repaired. The company lied repeatedly about ordering and waiting on a part. I later learned that a part had never been ordered. I requested that Myers Comfort Specialist of Birmingham not be dispatched to my residence for future repair request, due to their untruthfulness.

Friday afternoon my water heater went out. I called, waited 35 minutes on hold, and finally got someone to set up a claim. That one's on me, I could have done it online. No one called, and since they have "24 business hours" to respond, I thought I should call back and confirm that they'd contacted someone. Over 45 minutes on hold, reached a person finally and asked. They'd contacted him. I asked if the case could be expedited since the weekend was coming up. This at around 3:30 PM. They did. The plumber called but said he wasn't available till Monday morning. I offered to pay any after hours fees, he said, "No, Monday morning." Saturday AM, water in the filter beside the tank froze up because the tank wouldn't stay lit, so no heat in there. No water... 4 degrees here. My SIL offered to look at it, replaced the thermocoupler, but that didn't fix it. SO. No water till Monday, and likely they won't be able to fix and will have to replace.

I file claims with American Home Shield and they send out an automated thing that says who's gonna contact me. Recently, I had a refrigerator fixed. It took the contractor a couple of tries to get it fixed, but it is working. Then I had a garage door fixed and the contractor took a couple of tries in ordering parts, but it's fixed as well. I like that the contractors say they'd keep working on the problem until they get it fixed and it's not a "they just can't fix it and walk away" type of thing. Since the repair, the performance of the items is good.

I do not recommend AHS. I bought AHS for both of my homes and encouraged my son to do the same. When his garage door would not open, he called AHS and they said it would take 5 days to get it opened and repaired. He could not wait that long because he had to go to work and needed to get his car out of garage. He called a local repair and they had problem solved that same day. Also my dishwasher would not work so I set up appointment and the service man could not find problem so ordered a part which was reconditioned. Servicemen told me AHS uses reconditioned parts. I have high-end appliances and do not want a reconditioned part.

Took a day off to meet with the plumber to fix the low pressure and no hot water in my kitchen sink. Plumber walks in - looks at the sink - immediately diagnosis it as my faucet, that is of course - not covered! He never even looked under the sink, was in my house 3 minutes, suggested I change the cartridge in the faucet, spent a few hours with my carpenter neighbor. This clearly was not the problem. Now I can't even talk to an agent, nor can I sign in on the computer, as the contract that I have had for only 20 years is not yet set up! Really? Good customer service? I'm wasting my time with you. Been on the phone waiting over 45 minutes now. I'm heading to the Better Business Bureau site now!

I contacted American Home Shield when my microwave stopped working. I was able to get an appointment pretty quickly. The repairman that came to my house was rude and wrote up something completely contrary to what he shared with us. He told me the part would need to be ordered and he would be in contact in a couple of days. A week went by and I called to follow up and was told AHS was not covering the replacement and I should call them for additional information. I called and was on hold for 78 minutes. When the customer service representative finally answered and I shared my story with her she looked up my account and informed me I was being charged a $60 no-show fee. The repairman had been there the day he was scheduled to and his notes reflected this.

I submitted a claim with American Home Shield regarding my clothes dryer. This was my recent claim with them and I submitted it over the phone. It was fine interacting with the representative I spoke to and the contractor who came was a nice guy. Since the repairs have been made, everything's fine. I would recommend AHS to other people.

Warranty Program - After waiting 45 minutes on hold to cancel an appointment for a dishwasher appliance made online which turned out to be with Sears Appliance Repair (avoid at all costs), I called customer service and had to wait another 30 to schedule an appointment with the only appliance contractor in the area... You guessed it... SEARS. What is one to do when there is only one choice??? SEARS APPLIANCE REPAIR IS TERRIBLE!!!

I've been waiting on a plumber for over a week, the service is horrible. My toilets are backed up, and when I call all you guys say is we have to contact the plumber, yet that's the problem. He doesn't return calls and he sets up times just to cancel. I'm very disappointed in American Shield having a plumber they use that is this awful. For over week cannot shower or use my restrooms and American Shield does nothing. Half time can't get no one on phone and when you do they say must verify. Waste of money, very disappointed with my experience.

Our 15 year old furnace stopped working and would only blow cold air - this was 28 days ago. We have been members for many years and most times we get reasonable service. This time it has been horrible. They sent out a contractor who was very nice, but didn't get to the root of the problem. It would work for 2 hours and shut down again - which we later learned was a safety precaution because it was overheating. We have had 5-6 visits from the contractor trying to repair, rather than replace the furnace.

I wasn't sure what was and wasn't covered when I signed up for the American Home Shield coverage but I'm glad I took it because it worked out very well. I got stuff in writing and the claim submission procedure was explained to me. I had an electrical problem with my range hood and AHS sent an electrician. I submitted the claim by phone and then a gentleman came at a time that suited both of us. He was professional, spent a lot of time, made sure that everything was working, and asked if I had any other problems with other parts of the electrical system, which was very nice, and then he left his card. Everything he fixed has been working fine and I'm very satisfied with what he did.

Our drain was clogged and the toilet was broken. I then submitted a claim with American Home Shield and I've never had any issues when dealing with them. The contractors have always been great, very quick to respond and very capable of fixing the problem. Everything’s working well since the repairs.

We have had a very bad experience with American Home Shield. Our refrigerator went out and we called them out to repair it. The technician came out (1st Trip) and didn't have the correct part (A compressor Switch) and used an universal part. The refrigerator never worked and we called them back. They ordered the correct factory part, installed it and it failed again (2nd Trip). We called again and they came out (3rd trip) and said they would need to break the sealed coolant system and add more coolant. The tech came out (4th trip) and re-filled the system with coolant. The unit cooled about 6 hours (The tech thought there was a leak somewhere other than the compressor). We called again and the service company said they would order a new compressor... still waiting for that.

American Home Shield is the best Home Warranty Company. They respond promptly to your needs and follow up with your repairs and if for any reason you are not satisfied with the diagnostic by the contractor assigned, they are always willing to work with you entirely to your satisfaction. I highly recommend this company to anybody in need of a Home Warranty Policy to protect your most valuable asset... your home.

The first complaint is every single time we've called American Home Shield about our ongoing repair issues we have to wait on hold for between 30- 60 minutes. We work full time and this is a real issue, to have to call and be on hold for such a long time, every single time, no matter what time we call. If the first complaint isn't enough to warn people not to do business with this company the next example should -- We have been without a refrigerator since November 16th. Today is January 5th. When first calling American Home Shield about our refrigerator not working we were told it would be two weeks before a repair person could come out and even look at it (this is our only source of keeping our food cold).

My home washer broke in middle of Dec and technician appointment was made for next week. The technician came and did the inspection and found out the faulty part. The tech said it would 10 days and either we would repair with faulty part, if available, or new washer would be installed. Later we found out no part was available and hence replacement was ordered. We received an email informing installation service provider. Today was 10th day and tried to call the installation company. BRUCE LOGISTICS, installation company's phone rang but there was no one to answer. Every few minutes same options were repeated and after 30 mins phone got disconnected.

I had American Home Shield come over twice: once for the microwave then for a refrigerator. Submitting the claims went very good and I liked the promptness in their service. They came right away, next day or so. They needed some parts, then the parts came and they showed up again. My experience with the claims rep was satisfactory too. When I told them what the problem was, they told me they checked it and said, "Okay. This is what needs to be done." And they did it and the problem was solved.

I had a heating system issue at my home since Dec-4-2016. I first raised a service request with AHS on Dec-5-2016. Initially 'ABSOLUTELY FABULOUS HVAC, LLC' was assigned to the request. However, they were not able to service it. Although I had repeatedly mentioned that I needed an electrician to service it AHS then allocated 'FURNACE DOCTORS INC' to service the request, who don't service electrical wall heaters. After many calls to customer care, who couldn't understand the nature of request, 'PARAGON HTG & HOME COMFORT SOLUTIONS LLC' was assigned. They came home and said they were not electricians!

In the spring of 2016 I placed a call for a repair on our furnace. When they came out they said they could fix it. However, after repeated trips they finally said they could not fix it and they would have to order a new furnace. In the meantime, it was already summer. I had to do without air conditioning the months of May, June and July of 2016. We weren't home much, due to a family emergency out of town, however, when we were home, we had to have several fans going in order to be able to stand the heat. At one time, the temperature reached 97 degrees in my living room. Thank goodness we had an attic fan for sleeping in the evening. When I finally got my air conditioner working again, they still had not completed the installation of my furnace. They said they would have to come back and do it later. I said fine. They came back. I believe it was sometime in September and completed it, however, they never turned it on to see if it worked.

After being covered for over 20 years when the AC/heater needed to be replaced, they refused to pay for installation, and will not answer their authorization number which I am on now for over 30 minutes. They will try to scare you and delay cashing out on the small priced item that they are willing to pay, and having contractors to call you over and over to replace and charge an item without a full explanation. Totally dissatisfied, and their advertisement here in Texas at the least is in violation TREC regulation, and Texas attorney general's office for deceptive trade practices act violations. Their reps are trained just to deny any legitimate claims which will cost them over $400.00. BUYER BEWARE.

American Home Shield Insurance is a very slow paced and very late to respond to your needs as a customer. Their hired contractor Universal 1 Repair in PA visited my home in order to look at my washer and dryer and received their $75.00 deductible. They told me that dryer they can not diagnose anything. "It's generating heat and you might have to clean the vent." Now the washer he ordered a starter or timer and 11 days later on the day of appointment, I call the contractor to confirm the appointment and I was told "Please stay home. The guy is on his way shortly." After 2 hours passed by I received a message from them that "tech can not come because the washer is in the closet and pan and you need to pull it out in order for him to do the work."

Facts. Dallas County Texas- Coppell. I have used AHS for 9 years, with decent satisfaction and no problems at all until NOW! On DEC 18, 2016, my residential hot water heater went out. I could not restart it. I called AHS on DEC 19, they assigned the service call to Master Tech Service (Dallas). Master Tech Service came 54 hrs later (DEC 21). The tech relighted the water heater. Declared no further issue. I paid him the $75 service fee and he departed. 20 minutes after the Master Tech Service technician left, I re-checked the hot water heater and it was out again. I could not restart. I immediately called Master Tech Service back to inform that the heater IS NOT FIXED (I got their auto answer). I Left a detailed message to call me back and to come back immediately since the hot water heater was not fixed. They did not call or come back.

I canceled my account over 4 months ago and then I received a letter from a collections company. When I called American Home Shield, they confirmed that the account was canceled but couldn't tell me why it went to collections. They further couldn't do anything to reassure me that it wouldn't go further with the collections company. Now I have to make sure this doesn't show up on the credit report because they do not know how to properly cancel accounts!! I will never use them or recommend them to anyone.

I have had good support from AHS for years until I needed a Plumbing Contractor who performance was so poor I had to make the repair myself. I asked AHS to block that contractor from future assignments to my home. The next time I required a plumber AHS said I had no choice to accept this same contractor as they had ONLY one under contract for the Northern Maryland/Baltimore area. I asked to use the option for me to hire a contractor and get reimbursed as per the AHS contract but was denied since they offered the only contractor available which I had black listed. Consequently I had to replace AHS with another service plan.

My most recent claim with American Home Shield a few months back was for my water heater. Submitting the claim was good, and it's always been easy with them. I just make a call. The contractors have been very good so far at what they do and they've been taking care of things. I actually haven't had to worry about anything. Sometimes they send someone over who doesn't do certain things, but then they send another one. Despite this, however, my overall experience with them has been good. Since the repair, my water heater has been very good. I would recommend them.

I asked for a rush request and American Home Shield expedited to me the representative which was very impressive. He was very polite and professional. It was prompt and they resolved it in a day, so I’m very satisfied with the service. Overall, it's very good.

AHS, American Home Shield, is the worst company that I have ever had to deal with. As a new homeowner you always hope to deal with companies that bring you a peace of mind. AHS and their vendors are a bunch of crooks. The vendors have not shown up, then claim they did, and company policy allows them to get paid without them doing any work. When you ask the vendors to give you a specific time, they refuse. When you ask them to call you before arriving to your home, they refuse, knowing that the company's policy is on their side. They get paid regardless if they show up (by just claiming that showed up) or not. We were home waiting for this one vendor all day, and then they claimed that they showed up. Hard earned money going to waste, AHS, is the worst company to deal with. When you call customer service, they literally call you a liar, and automatically believe the vendors. The worst company ever!

I have been a customer for many years and am very surprised to see the company's high overall rating. My experience has been very mixed. I would say out of every 5 service calls I have typically had issues with 3. Every time I need to call I cross my fingers that nothing goes wrong. One issue is that when something does go wrong with a contractors service AHS is no help. Most recently I had an electrical issue. Approximately 31 days later the same issue reoccurred. I called AHS and was told labor was covered for only 30 days. Another time a plumber came out to repair a faucet leak. Afterwards I discovered the plumber did not protect the faucet and deep scratches were left from the wrench. The plumber returned and declared the scratches were normal and unavoidable. AHS totally washed their hands.

Submitting the claim through American Home Shield was fine, but the contractor that they dispatched to us was horrific. They didn't follow up and didn't come on time. It was a nightmare and they had to come back three times and there's still one issue unresolved. I contacted American Home Shield and they said they would call me back the following day. That was about a week and a half ago and I haven't heard yet from them. The lack of follow-up was very poor on American Home Shield's part and the quality of the contractor they had was inferior. I'm very unhappy with the money I'm spending for American Home Shield. Right now, I don't think it's worth it.

I pay my monthly warranty fee and then when something goes wrong I had to sit on hold for 25 minutes. I had to shut off water to the house and still 24 hours later they didn't have anyone who can fix it. I had to call back 3 times and sit on hold each time between 20-30 minutes. They finally said I could find my own plumber but before they could do the work they had to call in and get approval plus I had to write down over 10 companies that we could not use. All the plumbing companies I called wouldn't work with American Home Shield.

I called AHS in October 2015 with a drainage problem concerning my washing machine. The issue was temporarily resolved, it slowly got worse. I called again in October 2016 requesting another service call for the same problem but specified that I did not want the same company to come out. The same company came out again. I requested the main drain be snaked out to the street and the repairman told me his equipment was too large to go under my home to reach the main cleanout. The drainage issue was fixed again, so I thought... I still have the same issue. Yesterday I called and was told I needed to pay an additional service fee because it's been more than 60 days since my last service call. I'm about to call and find someone on my own to snake the main clean out. This is ridiculous.

Our dishwasher started leaking in April 2016. AHS was pretty good to respond and sent a technician out. Parts were replaced, but the unit never worked properly. Since April we have had a technician here at least once a month. Every time more parts have been exchanged. AHS refuses to replace the unit and the technician refuses to label the unit as "not repairable" ("I don't want to lose my job!"). AHS also refuses to hire a different company. I am waiting for 9 months now. If you want to speak to somebody in charge, there is no one. And finally the "options department": It takes about 6 hours in the waiting line before someone talks to you. This company is not standing by its own contract. Not worth the money!

Our experience with AHS has generally been ok but when there is an issue even after over a month of failures of contractors (Accurate Pool Service in Orlando) to meet any reasonable deadlines they tried to "cash me out." Despite nothing being fixed and twice being left with 75 teenage friends of our children all wanting to use the pool the contractor failed to show up to fix the heater at all not once but twice! In short it ruined parties Christmas as this was set up as a chance for long time childhood friends to get together. On top of that most of the parents were there to see me as I battle stage 4 cancer!

I have had a service contract with AHS for over 3 years. 2 weeks ago I called about a problem with my gas furnace. I woke that morning to a cold house. The system reset but would not stay on long enough to keep the house at the set temperature. I was sent a technician from a company located about 15 miles from me. The gentleman who came did not appear professional, did not speak English well, and did not seem to know what he was doing. He was on the phone to his company often asking questions. He replace one part, but that did not solve the issue. He then tried to replace a limit switch, but he did not have the part.

Two ongoing issues never resolved. A/C and electric cook top. AHS would always send out tech who we would pay $75.00 to put a minimal fix to keep the unit working. We had several A/C and heating companies tell us the unit required replacement. They stated that AHS would only move out on replacing it IF and only IF a major component went down. It did not matter if the unit nickel and dimed you to death as they would not replace it. We asked AHS to buy out and they would not respond. We ended up replacing the air handler and A/C and heat pump at 100% our cost. So much for having a "warranty" since 2001.

Our most recent claim with AHS was a combination for the dryer, freezer, and dishwasher. Submitting claims was a very easy process and I’ve had quite a few other things done in the past few months. The reps were able to absolutely answer the questions and resolve everything but I had some issues with 1 or 2 of the contractors. Although some of the techs have been wonderful, there were some who were unsettling and I was uncomfortable with. We're very limited on who we have to work with as a consumer based on the program and based on the findings of the second person who came, I had no choice but to use the first contractor, which I wasn’t happy with. But I would recommend American Home Shield.

My refrigerator and freezer broke five days ago. I was assured that a repairman would "reach out to me", but five days later, no one has. And no one at American Home Shield has "reached out to me" either to offer their condolences for their utterly unacceptable service. This is starting to remind me of January 2015 when, thanks to American Home Shield, there was no heat in my home for a period of twelve days during a period when the temperature in my home was below freezing. It's terrible to pay the fee every year, and get in return such horrendous service from a national company.

This is my third time this year using my warranty on an AC, toilet, and now my dryer. All three times it has been a hassle with this company. With the AC unit, the company kept coming out on their own without calling. It took over 3 days to fix and we were in over 100 degree weather with 2 children. Finally we had to tell them we were in a serious situation for them to pay someone OT to come out and fix it. That OT came from another company because to this day the original company never called to set up an appointment.

The work was done in full at first visit. The one thing that would have been better if the contractor would have called to set up a service time quicker without me having to place follow up calls to the service center. It also would be great if there were contractors from the same city... not needing to come from out of town.

My most recent claim was a leak in our dishwasher. We had a runaround between vendors and it wasn't AHS fault. Submitting the claim was not the problem. The appliance guy they sent out said it was a plumber’s problem, then the plumber came out, looked at it and said it’s the appliance guy. I got to the point where I asked if American Home Shield could send out new vendors, and then the appliance guy came out and said, “I’ll fix it.” He put the parts that needed to be put on and we haven’t had an issue since. The other issue we had prior to that was also fine. They came out and fixed what needed to be fixed and we haven’t had a problem.

They are pretty good at what they do. My only real complaint was with the first claim we submitted. It was for our ac/furnace. The tech came out and did a very basic check. Even though I told him to look at the coil because we had the system serviced earlier and the mechanic said it was leaking. I wanted it verified so a decision could be made on what to do about it. Because the Freon level was ok he didn't bother to look at it. So I still have a system with a leaking coil. Some of the contractors are slow to respond. American Home Shield had to get another one on our refrigerator because the first one took so long to call.

It's raining in my basement. I have a leak in my basement. Leak is from a cold water line, in the unfinished portion of the basement. You cannot see the line/pipe with the leak as there is an HVAC duct directly below the line (looking up from below). I initially called for a duct person to come take a look. The duct guy came and let me know I actually had a pipe leak, and that he couldn't fix as he was the wrong trade. The duct guy did determine that leak was coming from line that supplies kitchen sink and dishwasher. Duct guy called back to AHS and they dispatched plumber. Plumber came and can fix, but needs a duct person to remove ducting so he repair line. Plumber quoted AHS cost for him to remove duct so he could do the warrantied work. AHS will not cover him removing ducting, even though quoted price is less than what AHS is willing to pay if they had to tear through drywall / sheet rock, concrete floor, wall, or ceiling to get to leaking pipe!!

Washer Dryer... if stackable YOU will have to have the machine on top removed and ready for the "Technician" whenever it is they may come out. Be ready to have limited to no access to rooms, etc. depending on location of your machines. Could Not Remove so they can't have access so they will not replace the Plug in back... Any excuse not to do work. In addition to Plug... if drum has mildew/mold/smell they will not replace - not covered.

It’s hit or miss submitting a claim with American Home Shield and I wouldn’t refer them to anybody. Their technicians are fine but the company in general, the people online and keeping everything straight, has shoddy customer service.

Our renters reported a malfunction with the dryer. AHS sent a tech out five times for the same issue. AHS even tried to charge more than once for this same issue. Inappropriate. The dryer is broken again. This appliance should be replaced. Why won't AHS replace the appliance? Service date Nov. 8, 2016.

I had problems with my water heater, and it was our first time to replace something since we started using AHS. The service was scheduled very quickly, and it was a smooth process. The techs were very friendly and patient. They explained everything and answered questions. They also provided me with the costs, which was exactly the cost that American Home Shield said. They were on the same page, which was great. I had to call customer service afterwards as I had a question about the charges and the rep was very helpful. I thought we were charged twice for a service fee, but we were not. She clarified and confirmed for me, so it was good.

Daughter got this home warranty with her home purchase. Discovered Drain backed up in finished basement at 10:30 pm. We tried to unstop but no luck. Called the AHS service number and we're assigned someone to contact us in 24 hrs by the automated service. We tried again to get a real person and explain it was an emergency but after waiting 35 minutes, with water backing up into family room we decided better pay for plumber than pay for water damage. This warranty service may be ok in non-emergency but it sucks if you need immediate help to prevent further damage.

We have two homes protected by AHS and are very pleased with both. We recently had a water softener fail and called the installer to examine. This was a wasted 75 service call because he said the 10 yr old softener was not repairable and that the new one would cost over $5000. When I told him that I could have AHS service, repair or replace it for $125, he didn't believe me. I have invited him back to see the new equipment that AHS provided but he hasn't shown up yet! Thanks AHS!!!

I was very impressed with how our claim was handled, from report to contractor cleanup! Our Florida home needed AC Repair. I received a call from the vendor's office who coordinated with me and our condo's Concierge for the best time to do the repair. I was most impressed with their willingness to work with our schedule (since I couldn't be there personally), and how clean my unit was when the job was completed. Their office was in touch regarding all of the work, and follow up documentation.

Filing a claim for the refrigerator was an easy process but there’s been an incident with one of the contractors and I've requested American Home Shield never to send them here again. Nevertheless, I've recommended American Home Shield to relatives and they’ve signed contracts with them within a year.

Bought a home warranty because home inspector told us to because furnace was old, so of course we did from American Home Shield. ☹️ What a big mistake. I think these people are all in cahoots together! Scam, scam, scam, don't give these people your money! First of all it's December 16 furnace went out. Sat on hold for 45 min. When they finally answered they said they'd look for a vendor and to call back in 2 hours? Hmm. When we called back again 30 min. till we got someone. They said we could get our own contractor because they couldn't get anyone. So we had a reputable company out and he told us kind of what we already knew.

I have been a customer with AHS for 16 years. The last time I had to use AHS was for my microwave. It had to be replaced and AHS worked closely with me and the contractors. It turned out to be a great experience. Also when I moved from Tennessee back to Ohio I was given another home warranty service with the purchase. When it expired I signed back up with AHS since my experiences have been great.

I am writing today to share with you; American Home Shield's performance and attention to details. From November 16, 2016 and as of December 15, 2016 my Samsung washer has not been repaired and here is why. The procurement, customer service, escalation and management departments of AHS have missed opportunities to order my repair parts in a timely fashion and have had to re-order my parts because they didn't order the required parts initially and originally. In other words, the parts that were supposed to be ordered never were placed on order. Moreover, the parts were not ordered until I picked up the phone to inform AHS that the contractor did not receive the repair parts.

When I called, the representative understood my needs and responded quickly to send the contractor out to my home in a timely manner. Very professional contractor and knowledgeable.

It took changing contractors to get the repair done properly. The first was inept but the second was exceptional. Both left the area clean. American Home Shield was responsive to my concerns. I highly recommend the company and have referred friends.

Several of the requests with AHS has yielded poor service in that the contractors used are not the best. The last contractor that recently came out to fix a single clogged toilet caused the problem to become worse and resulted in sewer backing up into the entire house from the tubs, shower, etc. I had to get another plumber to fix the issue. In addition, contacting AHS is terrible. There are excessive wait times and frequent requests on my part for them to resolve complaints with vendor service.

AHS was very helpful when I initially called about my broken oven. They immediately set us up with a contractor, who came out the next day. This was on a Wednesday, and they said a new part was needed, would be ordered, and arrive on the following Monday or Tuesday, immediately after which they would come to install it. I called them on that Monday to see if the part had come in yet to set up an appointment time, and suddenly all their phone lines were dead. This is a problem because Christmas is this weekend, and I clearly needed my oven - so I had 4 business days or less to get it fixed a this point.

One issue I've been having with AHS is that when you call them, it's near impossible for them to answer the phone. You're on hold for a good 20 minutes. When they finally picked up the phone, they're okay. They have little power, so when you suggest something or have a grievance, there's really nothing they can do other than listen and make believe that they're taking notes and passing it along. I've called about the same issue a number of times and never got a phone call back and when I asked about it, they never seemed to know about it. The second issue that I've had with them is [that] their list of approved vendors. We've turned away some vendors just because they were just inappropriate, and they have not backfilled their list with other key partners in our specific ZIP code.

This company has double (actually triple) billed me for the last five months. I have called their customer service and they continue to do nothing to rectify this situation. As of now, I am $309.95 in the hole from their unauthorized charges. Be wary.

Our upstairs HVAC failed multiple times. Each time, American Home Shield (AHS) sent out a Technician within 2-3 days and they got the unit back up and running. The last time, I called AHS, they reached out to the technician since it had been only 2 weeks since the repair. In the interim, our service contractor came for our semi-annual cleaning. Remember, AHS does not include preventive maintenance, only repairs. The Service Technician discovered a leak in the coil along with a few other issues. I called AHS and they had yet to be able to contact their technician. Of course, it was hot outside and even hotter upstairs. We had our service contractor look at the entire system since it was over 15 years old. Their recommendation was to replace the entire system. Since I had not heard back from AHS, I approved the repair. I later reached out to AHS who told me that I would have to send in a written request for reimbursement.

We were having problems with several faucets, no water coming out of them. Mark from Cophers Quality Homes came out and immediately knew what the problem was. He fixed them all, and then, checked all of the others that were working to make sure we would not have a problem with them. Very pleased with Cophers and with American Home Shield!!!

I've recently filed a claim for my Dutch oven because it wouldn't work. I've had a great experience with the contractors they sent for it. They were on time and weren’t here too long. The last couple of times I've worked with them have been fine as well. Though there have been a couple incidents in the past, I've already talked with my rep about them from before. Having said that, I would recommend them to a friend.

This company is a complete joke. When you call to sign up, the phone is answered immediately. When I called for service, it is a completely different story! Our dishwasher broke down 12/1 and I requested service. The tech that came out said he fixed it, and if there was any further issue, just throw dish soap in the machine and it will be fine. Not sure what he meant, but I figured it out a couple days later when I realized it was not fixed. I called to request service again. I had to wait over a half hour for customer service to even answer.

Initiated work order November 19 for faulty microwave. Several attempts to repair resulted in AHS agreeing for a replacement of the microwave and installation. That was the last I was able to get or receive contact with that dept, except for the repetitive "auto reply" that we received your email and will get to it "as soon as possible". All email and phone contacts trigger the same response. Cannot find a corporate email address or any "contact" information other that the above. I write this at the 48 minute mark on this, my fourth 60+ minute calling attempt in 4 days.

Everything worked well on my recent claim with AHS. I asked for help and they fixed the problem. The technicians they sent were professional and friendly and open for other solutions because, at the beginning, they didn’t know what's going to be the problem, and the water heater was still under warranty. So they were calling the manufacturer and were asking additional questions. They were really professional. They fixed the problem at the end. Now everything works the same as before.

What's mildly annoying is when I call in a claim to American Home Shield is I'm put on hold for a very long time before someone picks up the phone and they ask me the same questions every time. So even if I just called the day before or earlier that day, they still make me update my name, address, phone number, and email every single time. Also, it can be a little tricky in how customer service deals with the service providers. For example, a plumber may tell me a certain part is not covered, while AHS tells me it is. There are different liaisons every time. As for the contractors, some are satisfactory, while others are excellent. What I've learned is that I can call customer service and request a particular service provider. Overall, American Home Shield has been a good value for me and I would recommend them to a friend.

Submitting a claim with American Home Shield was easy. I had two claims. The most recent claim was for my phone when it didn't work. My first claim was for a sewer pipe. I've moved in the house and a week later realized that the sewer pipe was broken, and it was seeping out in the basement. It took a week and a half to get a plumber. That was very disgusting, and I got some bum information. First, the guy came just to evaluate, which I understand, but then it took them a couple of days to be able to come back and fix it. The guy, Brad was very professional and nice, and he knows what he's doing except the first time he was here. He explained that my coverage did not cover access to the pipe so that was my responsibility as the homeowner.

I have had different home appliance service providers and American Home Shield is worst. They doesn't understand customer issue/problems, to resolve the problem in a timely manner. If you call their customer support, you have to wait at least 30 minutes over the phone before someone can talk to you. If it is during weekday after 10AM, time to wait will be more. In their automated voice service they claim service will be provided efficiently.

I was pleasantly surprised to get help so promptly. HVAC contractors get very busy when the seasons change! The young man who came to us was neat, uniformed, professional, polite and friendly. He had the problem fixed in less than an hour.

We had cold weather and had a furnace that was not operating, and American Home Shield had difficulty locating somebody who could repair it at a timely fashion. It took three days before someone from the company who did the service got back with me. The contractor was very helpful and explained that they had told AHS that they didn’t have a resource available within 24 hours. Unfortunately, AHS didn’t have an alternative so we had to wait. But once the contractor got in contact with us, they were great and were able to solve the problem. Because we had a previous similar claim, I just noticed that AHS seems to have very few resources in our area to draw upon and there is a service fee. We live in Danbury and the contractor comes out of Hartford or New Haven to service us, which is quite a trip.

Contacted American Home Shield to schedule a service call on an insured item. After waiting almost one hour on the phone, my service was scheduled. However, it takes up to 2 days for the company they pick to contact me. Then, almost one week to schedule a service person. Then, 3-10 days more if a part needs to be order. When I schedule repair (under contract) for my refrigerator, it took two companies and 7 visits before my appliance was finally fixed. Now, I have problem with the water heater. I called on 11/26/16 to open a service request. The company under contract installed a used part, and said that he needed to order another part. Finally, on 12/14/16 the repairman arrived, replaced the used part (after we complained to AHS), I paid the $125 payment, and he left. After he left, I noticed hot water was not hot enough.

I placed a call to have my oven looked at. I never got to speak to a real person just their automated system which told me it couldn't set an appointment for me. Someone would have to call me back. That never happened. Then the contractor that called and tells me they can't get here for 5 days. I'm sorry but that's unacceptable. I tried to call to get AHS to assign me to another contractor. I was on hold for 47 minutes before someone answered only to tell me that they can't find another contractor. I live in Sacramento, there should be contractors. At this point I'm looking at not having a stove for Christmas. This is my first service order placed with AHS and I can't even tell you how far from impressed I am.

My air conditioner wasn't producing cold air. The contractor discovered an electrical reason for this issue. He replaced a cable and cleaned the unit of the dirt that accumulated. Within an hour the house was cooled off and I was happy.

I was having problems with my central air/heating unit and requested service through my home warranty company, AHS. Long Lane came out and determined that my entire unit needed to be replaced. I was then contacted by AHS and informed that there would be additional costs, payable to Long Lane, to install. The additonal cost was to put in new lines. I spoke with the owner of Long Lane directly to inquire about using my existing lines. He claimed that because I was getting a new unit, I needed new lines (Complete BS). Fast forward to installation day. Workers arrived and after a few hours the until was installed. While the workers were testing out the unit, one asked me why I decided to get new lines, instead of simply flushing the lines I had. I told him that I was told that wasn't an option. He then explained to me he was told by long Lane that "the customer WANTS new lines". In the end, I paid $1,800 out of pocket unnecessarily!

I am writing this as I sit here holding on the phone approaching the 1 hr mark listening to the recording repeat for the 30th time how important my call is to them. And how they value my time. If it was important or they cared they should hire more people so we don't have to wait an hour to get answered!!! It is so frustrating! They recommend calling your service order in online and that doesn't work as it can't be specific enough about what is wrong or you have to call back because the repair needs to have a recall so you often spend 3 to 4 hours getting one repair done. Why can't they have an email service where you can send a quick note such as "my Appliance still wasn't repaired yet, when will it be?" Or why don't they hire more people so that we don't wait an hour. I guess that would cut into their profits! Heaven forbid!

I have been a customer of this company for 14 years, and the service has getting terrible over the years, not only the contractors they hire to perform the service are terrible but to talk to any customer representative it takes 1 hr or even more. We had a plumbing problem back in May that they couldn't fix, so they send me a Cash In Lieu Letter with an offer that I accept. 6 months had passed, a call once a month and excuse after excuse (no supervisor to talk to) and I still have not received a check. It looks like that the bigger they get the inefficient and dishonest they become.

Called for repair Sept 6th... Three months later and untold number of phone calls, hours on hold, Two contractors who said parts probably were not available came out, parts arrrived late november. Wrong parts, AHS says they will keep looking!!!? And will not replace 25 year old Frigidaire Galaxy dishwasher. Wait, wait, wait. Finally on Dec 11th they say they will replace in 3-5 business days. Nothing is happening. Still washing dishes and curtailing baking for another holiday... Absolutely the worst service from AHS.

A plumber was sent to find and repair plumbing leak. The plumber would not remove the front panel of Whirlpool tub that allows access to plumbing. He said he did not want to be responsible for any damage as the panel was 'paint stuck'. I was able to remove it without very much effort. How in the world does a plumber gain access to a plumbing component? I was told by AHS that if there was an access problem I would have to call a carpenter, pay the extra $75.00 serve fee to have them allow access for plumber. This is pure and unequivocal BS. If I had called a plumber on my own, that wasn't connected to this CON ARTIST firm, they would have done whatever was necessary to gain access, repaired the plumbing problem and repaired any access damage. I WOULD NOT RECOMMEND AHS FOR ANY REASON WHATSOEVER- THEY ARE FRAUDS.

Doug and I have used American Home Shield as our home warranty company for more than 10 years. We have had our ups and downs, but for the most part they have done a good job until now. We are ending our contract with them over a small part that needs to be fixed in our shower - at least that is what appears to be the reason. Our shower is leaking about a gallon of hot water each hour, it is splashing outside of the curtain and getting the floor wet as well as the constant humidity in the bathroom. The plumber came yesterday and said we need a part, it will take 8-10 business days for it to come in and then we'll have to schedule someone to come in and repair.

Submitting a claim with American Home Shield was straightforward and the reps were good. Everything we've had, they've been able to fix. They've been great and whenever people mention it, I always recommend them.

I filed a claim for the air handler unit. I had to complain because they initially denied, even though the unit was 30 years old and they should be covering most if not all of it. The reason why there's a problem is because American Home Shield has companies that know what they're doing, and companies that don't. In this particular case, the first company wasn't interested in the job. They wouldn't have made enough money on it, so they wrote up something bogus about the unit. I had to go through a whole process of complaining. AHS then sent a much better company that agreed that the guts of unit needed to be replaced. They probably should have replaced the whole unit, though.

I have been with American Home Shield for many years and with more than just one house. All of the contractors have given excellent service and have been prompt. I have not had a single complaint in all these years. Highly recommended.

After requesting a plumber for an issue with my leaking washer, a plumber was assigned in a timely manner. He was on time, professional, and courteous. He fixed the issue and answered all of my questions as he worked.

Have been struggling with their customer service departments. Our dishwasher has been broken since October 3. The first two service techs tried very hard to blame us for it not working then they started ordering parts. Could not repair sent out two different techs. They order parts could not be repaired. Now AHS is giving us the runaround on getting it replaced. Sat on the phone for an hour and 54 minutes today. Still not resolved. Terrible customer service.

I called them and asked if they would check the damper on my heater. Although it was broken they said they wouldn't fix it because the lever had fallen into the duct work. I still had to pay $75.00 to the serviceman who came out! Why have an American Home Shield if they won't fix the broken damper?

I appreciated the fact that I received a text update notifying us of our assigned contractor very quickly after making the claim to Home Shield. The contractor called and made an appointment with us in a timely manner and was on time for the scheduled appointment. The contractor was able to fix the issue we were having with the furnace and was kind and respectful.

The most recent claim that I had was the washing machine. That washing machine was giving me problems, and they fixed it. But when the guy came in, he noticed that it would cost more to fix it than get a new one. And it was obviously true because they have tried to get it back to be fixed, but they couldn't. So, I'm very pleased with that. Submitting the claim was easy. The only challenge was trying to contact the folks who were supposed to replace it, but they were able to take care of everything. I appreciate that American Home Shield resolved the issue and took care of the washing machine.

I had made a request to repair a refrigerator ice maker issue. The appointment was made quickly. The company representative that was contracted called and scheduled an appointment in a timely matter. The situation was rectified in two visits. The contractor was friendly and knowledgeable.

I've been an AHS customer for more than 12 years. Upon renewal this year they increased my rates by over 50% per month due to excessive claims. However, I blame their coverage on items that caused our service claims to increase as it related to our water heater. The first time the plumber came to visit he explained that our water heater company went bankrupt due to their product. The plumber stated to us that AHS will not cover a replacement of the hot water heater and told them that we will have to continue to request service each time we have issues, which caused us to have excessive claims throughout the year.

Working with American Home Shield is quick, easy, and reliable. If the item is covered, AHS quickly dispatches a repair company to take care of the issue. You pay the copay and you are done. No hassles or extra paperwork.

Been on phone last 94 minutes on HOLD waiting to speak with rep about my account to replace appliances. Been calling AHS for last 3 days. Unsuccessful. Employ people to help existing customers. Frustrating.

Dec 6 Tu. - Service request made online for Southway Appliance. Dec 7 Wed. - Billy arrived about noon, ordered part and collected $75. He said part would be in one or 2 days and he would come back and fix microwave. Dec. 12 Mon - Had not received a call, so I called him and he said he would check on part and call me. He did not call back so my wife called and he said he would be out Thur, but no earlier.

I had 2 pbs: one with a dryer and one with a washer. Twice they sent a guy who just blamed everything other than the washer or the dryer to justify the issues. And coincidentally the reasons for the issues were not covered neither for the washer neither for the dryer. How convenient.

My fridge broke down. First tech who they sent said cannot fix it. I called AHS back to request another tech. Second tech said we have to order parts. The parts came in and it was broken. They had to re-order another part. They came to put that part week later. The tech said wait 24 hours for the fridge to cool down, but I told him before he left my house I do not hear any working sound from my fridge. I guess I am a woman and I should not know anything about fridges. Called the AHS, they have no idea about my fridge. They treated me like I was calling them for the first time about my fridge.

The companies that AHS dispatched were awesome. My most recent claim has been for an issue with my furnace. The company that they sent out is still trying to fix some issue, as it was more than just the igniter part.

AHS representatives have been good. I get more pushback from the actual companies AHS sent out trying to set up the appointments but not with Home Shield. Sometimes the administrative people at J&S haven't been as friendly. They kept sending not very experienced people out. It wasn’t until they sent out an older man who had more experience that he could figure out what the problem was. And then, I've had two plumbing issues. J&S again took care of the first one, but then they had to come back out for a separate plumbing issue. A different company came and they seemed to have taken care of it right away. J&S is not a very good company AHS should send out to people.

Contacted AHS about 6 months ago concerning my outside AC condenser which was starting to make excess noise. They assigned a company to check it out. The contractor reported to AHS that the condenser was corroding at the base and all around the coils. The contractor also told them it may have been caused by a sprinkler head spraying on it. AHS asked the contractor if the condenser was still cooling the home and he told it was. They stated that it would not be replaced until it stopped working.

I have had my contract for over one year and recently had to use it for the 1st time. Contractor that was sent was very unprofessional. When calling AHS each time on hold over 1 hr and to now finally have some resolution. Called to find out when reimbursement check will be mailed since I have to pay 5500 to replace my heating system. I need my check ASAP. Was told today they only mail checks on Tuesday and mine may be mailed to tomorrow but they would not have an update until next week. This company is the worse I'm not referring anyone. I also have filed a BBB complaint as well.

Excellent service, contractor came out as quickly as possible considering it was summer and my air conditioner had gone out. Only wish they could come out after hours or weekends and I not get charged the additional, no air conditioner in the summer is crazy in Texas. Tech was very knowledgeable about everything he did and explained as he went.

I requested service for leaking hot water tank 11/29. Now leak has caused electrical short. Still waiting on service 2 weeks later! Was just told by the service provider that even though they will come tomorrow (15 days after initial request) they will need to get approval for all work from AHS and if a new tank is needed (it's been leaking for 2 weeks and is 17 years old) they will need to order that from AHS and I can expect that to take about a week. This is the worst customer service EVER!

We had a claim last month in regards to the water heater breaking. I submitted the claim over the phone and it went well. The contractor that they sent out was really good, too. The water heater has been awesome since its repair. My only complaint is that AHS didn't consider not having hot water as an emergency. The problem happened on a Sunday but they didn't want to put in the order for the contractor to do the repair and I didn't understand why not. We don't live in a Third World country, so hot water shouldn't be something that's not urgent. But the contractor came out on Sunday to look at the water heater, then they put the order in, and we got the water heater on Wednesday. So, we had to do the hot water on the stove for a couple of days, and that was weird since we have kids. But the contractor worked fast on the repair.

First I would like to say I feel I deserve better from AHS because I have been with them for 16 yrs. I stated my years of being a customer because I want my review to be taken seriously and recognized that my statement is not taken as I am a disgruntled customer. I have added screenshots of proof of my hold times. I am holding again as I'm writing this review. My heat went out last night. I called AHS around 9:44 pm after explaining to the representative my emergency and our weather conditions, it was extremely cold. She asked me to hold & stated she was going to find a company that will service emergencies & after hours. She came back. Stated she expedited my work order and that she had found a company. She gave me the company's information. Told me to call them right away and to leave a message if they don't answer.

The reason for this letter is we're seeking help to revolve an issue with both American Home Shield/AMS and their Contractor/BestWay Mechanical. We feel these companies are operating unethically and are taking advantage of us and other consumers. We have a home warranty with American Home Shield/ (AMS) and have been working with them over the last several months trying to get 2 Central AC units repaired for our Atlanta Condominium. AMS has sent out up to 3 different contractors, none has yet to fully repair both units. Typically we're required to pay each contractor a $125 service charge just to diagnose the issue. AMS does not allow the consumer to choose their own contractor, nor do they assist with any resolutions between the consumer and contractor, they basically refer a contractor to you for a fee of $34.99 per month. Apparently they may or may not cover certain repairs.

I got my warranty from American Home Shield when I bought the home in August. I've had a couple of claims and the contractors were great. I had a problem with the thermostat and the contractor came out to do the heating. Then they also came out to repair the oven, and they just came back today with the parts and the refrigerator. The contractor, Universal 1 Repair, was here initially to find out what the problem was, and then to make the repairs with the parts that AHS gave them, and they were fantastic.

About 5 months ago the blower motor went out in my A/C (Heatpump system). AHS did a great job of getting a repair person out to fix the unit. 3 weeks ago the blower got very noisy again and I thought that the motor was going bad again. AHS sent another repair person out to look at the system. Since it was related to the blower again, AHS waived my portion of the repair. They found that the blower fan was starting to come apart. The repair company was able to get a new fan and install it. The system is back to running GREAT again. THANK YOU AHS.

We bought a house and the previous owners purchased an American Home Shield contract for us. We have them since September and so far, we've filed about four claims. We've had plumbers and HVAC folks, and the contractors that came down were all excellent, very knowledgeable and completed the work quickly and effectively. We've also had contractors come out to work on our furnace even though the building inspector gave us a report saying it was working. When we moved into the house and we were running the air conditioning, the air conditioning system worked. But when it started to cool off and we had turned on the furnace, we found out it wasn't working. Our claim was handled in a pretty seamless and quick manner.

I was very upset with the plumber that AHS sent to my home from Matt's Plumbing and also the representative from AHS, Crystal. I wrote a scathing letter about the company and these two individuals. However, I received a call this morning from an executive officer of AHS and she understood immediately that the problem was, in fact, a common one and that I did not use excessive force on my Kohler faucet. She went on to say that she has had many instances where the faucets break after 13 or less years. I am grateful for her professionalism and am satisfied with the outcome.

My heater was rattling, and I had to have AHS come out and fix that. I did the claim over the phone, and the service rep was very good. The contractor was great, too. However, I needed them to come out again because it was still rattling. I tried contacting them directly, and about a week later, I gave up and contacted American Home Shield again. I dealt with the rattling for a week longer than I needed to. No one made it clear that if I needed someone recalled out to the house, I should call back the warranty company first.

I am a realtor and I have bought home insurance for my client. When the water heater had problem and requested service, the crew gave my client 5 hours window to wait for them. Then they tried to deny the responsibility for every reason. It was really a terrible experience to deal with this company. You can pay but do not expect good service, just waste your money to buy insurance with this company.

These guys are slick. They claim to be the best, but there's no way to get in touch with them without spending the day trying. I've been trying to submit a claim since early this morning, and their website just stalls until it times out and I have to start over. Last fall they sent two contractors out when I only needed one. They promised to reimburse me the $75 I was out, but only did so after numerous phone calls and reminders. And in order to talk to a real person with a phone call, be prepared to be on hold between 90-120 minutes. And the entire time they're trying to give you repetitive sales pitches. I'm starting to suspect that they only have a handful of employees, and you don't get attention unless you are relentless. Don't waste your money.

Speedy, Excellent Work Plumbing Services. The plumber did a great job. He not only stopped the leak. But replace the whole pipe which turned out to be really rusty. The plumber was able to come out the same day!

I had two claims for American Home Shield that were filed together. I called and spoke to a representative because I wanted to make sure I didn't get charged twice for the two different components of the same system, and that part of submitting the claim went very well. First, I had a service contractor come out to service my furnace and he found that there were a number of issues with it, in particular, a high carbon monoxide reading that turned out to be a cracked heat exchanger. The diagnosis and the feedback on the furnace weren't good. So, I called for a second opinion and they sent somebody else out. The guy basically condemned the furnace and American Home Shield eventually agreed to replace it.

Though we have owning house more than 20 plus years, and worked with 3 home warranty companies, I have to painfully admit, this is one was the worst experience we had had. When we bought the house after moving from Texas, our realtor recommended AHS, and we purchased a “combo” full coverage, and we thought it would be the one we should be with for years to come. However the pool repair now is becoming a pain in the neck and the repair is going to nowhere. Never had to spend time to Complaining a home warranty company, but I just have had enough of it.

My microwave went out on Nov 30. I immediately filed a claim with AHS. The next day Sears came out to service. A part was required that arrived on Dec. 6. I now have to wait 10 more days - Dec. 16th for my microwave to be repaired. This is unacceptable. I contacted AHS as my middleman to get an earlier date and their response was, "There's nothing we can do." For the $600 plus I pay annually, having been a customer for more than 3 years, I could have purchased several microwaves and had them in place in less than 2 days. This is an unacceptable response from a company that's supposed to be making sure that my inconvenience is minimal. With 3 boys in the house, our microwave is needed multiple times per day.

My name is Sid ** and I have this warranty for many years. In the past they provided very good service but now when we call "appliance purchase department" because our Gas range (in Wilmette, IL) needs to be replaced, we are unable to get through. We have called 4 times and waited almost 45 min each time but music on hold continues and no one picks up the phone. As you can imagine, we are very frustrated and plan to lodge an official complaint with Business Bureau.

We had a leak in our roof and thought it was a plumbing issue. We filed a claim with American Home Shield and they sent out a plumber. The plumber said it's a roofing issue, and they still covered the visit for the plumber. They also covered fixing the hole in the ceiling that was made back to a rough finish as they said they would. So, that was very good.

We had some problems with our garage door, and it wouldn't go down. It was under warranty so I decided to call American Home Shield. The claim process was very easy and we got an immediate response. The tech that came was excellent. He was very helpful, patient and thorough. We were very pleased with him. And if we have another issue, we hope that we would get the same company to come out. I highly recommend them.

After being a customer who wasted 10 years of monthly payment of $47.00 I cancelled my service and was told I would receive a refund for the last 6 months of my policy. The rep said the amount would depend on if I had any service calls made during that 6 month period. I have had zero service calls in the past 6 months. The refund never came! Calling back was an absolute joke as I was only directed to other reps that advised me there is no refund due or even worse, were rude and only gave me another number to call so I could stay on hold for another 20 minutes of my life. I WILL NEVER REFER OR USE AMERICAN HOME SHIELD EVER AGAIN BUT I WILL TELL EVERYONE MY EXPERIENCE EVERY CHANCE I GET. In all my years I've never been more ripped off than with American Home Shield! I hope my $270.00 refund that you keep gets you more customers than the ones I'll advise to never use your service. Disgusted!

I requested service from American Home Shield on 12/4/16 for an electrical issue. In my opinion it is urgent as there is a crackling sound in my wall behind an outlet. I was hoping for a contractor fairly quickly but two days later I have heard from no one. The last repair of a cooktop took me several months to resolve as AHS has very few contractors in my area it seems. Knowing that, I would not be upset if they would immediately let me find my own contractor and reimburse me but it seems I have to wait for days/weeks to hear from them. Customer service is awful and it takes FOREVER to speak to a human on the phone when I call. I like the idea of a home warranty and I pay for their best plan. They took my payment today actually.

Our refrigerator door broke and we filed a request for service Nov. 22. The tech came quickly, worked on it for 3.5 hours, but could not fix it properly due to lack of replacement parts. I was advised by email a few days later the unit would be replaced. The door does not seal and the motor runs constantly. I called customer service. They verified they would replace it and gave me a phone number for product purchasing. Over 5 days, I have spent 5 hours on hold, and have not been able to get through. I supplied the required details by email, and have no response. I re-called customer service, it took 20 minutes to get through - they were polite but advised that anyone who calls product purchasing must wait on hold, usually for more than 30 minutes, to get any update.

So far, I've had a good experience with American Home Shield and everyone there was great. I've had to put in two small claims and they were both resolved promptly and I was satisfied with the results.

I'm sick and tired of how hard it is to get these people on the phone for anything. The past 3 repairs/issues we've had with our home couldn't be requested online, so I've had to wait for hours (NOT exaggerating, literally hours) on the phone waiting for someone to pick up. Here's a thought: if you often have high call volume, how about you invest in one of those "we'll hold your place in line and call you back" services so you don't hold someone's phone and time up for hours anytime they need to use your services?

They entitle their most recent mailing... "Life Happens". Well, life happens indeed, my testimonial. As Murphy's law would have it... something went wrong with the pool. We have a great pool service that comes twice a week. State of the art pool that has a timer that is set with a heater and the pool will come on and heat to up to 80 degrees - there is a filter pump - it auto runs when the pool heater is on etc. One morning the pool was 60 degrees we called the pool service and they said something happened in your heater a "freak thing - never seen anything like it - looks like a fire." I said we have a home warranty. Our pool service guy said, "Great, it should be covered."

I've had American Home Shield for seven years, and it's all been good. However, I've had an experience that was real bad. I didn't want to renew but I renewed, anyway. My hot water tank rusted out on the bottom, and I needed a new one. AHS came out, looked at it, and then sent a guy from a certain company. He looked at the water tank and said that it was covered, but if I wanted an expansion tank, which is a little pressure equalization tank that goes on the line, that would be another $350. I called my ex-wife's husband who's a heating, air conditioning, and plumbing guy, and he told me to go online and check Lowe's where it's $39. Then it would probably be another $60 to cut the two pipes and solder it in.

The faucet wouldn't provide hot enough water all of a sudden and the pressure was always very low. I submitted the claim to American Home Shield online because we couldn't get through the phone. That was about three months ago but we’re still trying to fix it. It was a pretty bad process. The first plumber they sent out tried to shake us down. He reported to AHS that he had fixed the issue - that it was just a leaky valve and the unit was okay. Then he tried to sell us the unit on the side. When we did some research, he's a convicted felon with a drug arrest.

I am filing a complaint, because American Home Shield (AHS) denied my claim, based on the heater not working being detectable by ordinary visual inspection of the covered item. They said that it is "visually obvious." We purchased a ShieldPlus Real Estate Home Protection Plan from AHS contract via our real estate agent when we purchased this home, and it is supposed to cover pre-existing conditions, unless the damage is "undetectable by ordinary visual inspection of the covered Item" (as per AHS contract under Section 3C).

I filed a service request on 11/16 to have them come out and repair a broken ceiling fan. The rubber belt had dried / burnt off and and the fan has sitting tilted. Granted this is a fan that is about 20 years old. Technician came out and looked at it, and said he would get back to me in a week. 11/28 had not heard back from AHS. Called them back and they said they were waiting on a replacement estimate from technician. 12/01 called them back and they again stated they were waiting on a replacement estimate from technician. AHS stated they had heard from the technician but he had forgotten to send in his estimate.

I have a Home Warranty through American Home Shield **. In March 2016, my Maytag dishwasher stopped working properly. The motor used to run, but not enough water was being sprayed. Due to this the soap was not being dissolved and the dishes were not being washed properly. AHS sent Appliance Protection, LLC (WO# **). After inspection, they determined that the Motor and Pump Assembly needs to be replaced. After ordering the parts and replacing it, the problem was not resolved. On June 8th 2016, they determined that the Inlet Valve Assembly needs replacing. After ordering the parts, it took them multiple visits to replace the part. This created a new problem. The valve assembly was leaking. I requested AHS to send a different vendor since Appliance Protection, LLC did not seem to have competent technicians or access to quality parts but was told that AHS could not switch vendors.

I am upset because we called AHS Nov. 20th due to the heater not working. It is now Dec. 2 and the heater is still not fixed. It is very cold in our house. Calls to the company are ignored. The service tech came on the 22nd and worked on the heater until after 7 pm. That's when we found a part needed to be ordered. Where did it have to come from?? China??? They do not give updates on the service requests. If you don't call then don't hold your breath for them to call you!! The floor supervisor I talked to yesterday Roslyn, could have cared less. Her attitude on the phone was clear. With 36 degree weather here, our next recourse will be to call the local media. This is unacceptable. Our lawyer will be contacted after that.

I contacted AHS to have my microwave replaced. The first company they recommended did not contact me, so I requested another company to perform the service. I called the other company and scheduled an appointment for the end of the week. Later that day while I was at work the original company showed up at my house without contacting me. My boyfriend let them in and they took the microwave and ordered a new one. Later that week the second company called to confirm our appointment. I called them back when I got home that evening, but no one answered the phone and there was no answering machine. The next day they came to my house and later on I was charged for the visit, after I paid the first company that came out without an appointment.

Terrible service. Actually, no service at all. You pay money and then do all scheduling and finding contractors yourself, even in emergency situation. Per agreement, they need to bring the contractor in case of emergency in 24 hours. We had leaking pipe inside the house on Friday evening and it was flooding everywhere. We called AHS, they told us they can send plumber only on Monday-Tuesday. When we disagreed and started demanding for plumber right away, as the water was everywhere - they send us the list of contractor, to whom we can call and find the one who can fix the problem... They did not help at all.

Closed on home in November and three days later noticed a strong gas smell, called gas company and was told that stove is bad bc it has a leak and stove is 15 yrs. old. and needs to be replaced. Called American Home Shield and they sent a tech out 5 days later and tech saw that stove needed several parts {5}. They told me they would have to order. Today is December 2, 2016 and still have NO Parts - could not prepare Thanksgiving Meal and in the meantime it took an act of pulling teeth before they would let me speak with a sup./mgr. When I stayed on hold for 45 min. Mgr. said that would hear from them by 12/2/16 and of course, I had to contact them and they told me that the parts maybe, in by 12/12/16 so it looks like my Christmas will be affected as well. Thanks for the expedient process. Thanks for Absolutely NOTHING. But I can guarantee that you expect your monthly payment.

I am very disappointed with service that I am getting from AHS. I had brand new house 3 years back and AHS appliance insurance for all the appliances. I got microwave oven repair 5 months back and took 1.5 months to fix it. Contractor order some part and took 4 weeks to come & fix it. I had to do many followups for the contractor to show up.

I submitted a claim online with American Home Shield for the refrigerator. Their website is easy to access and to understand. The repair person who came out was very friendly. I would recommend them to a friend.

My most recent experience with AHS was when a service rep phoned me to inquire if I was going to renew. Now this was not long after having a trouble call completed on my AC system. My trouble call was handled quickly and efficiently. What I liked was that after using my home insurance/warranty you were not calling me to drop me but to continue providing me with coverage. I am in the process of putting my home up for sale and plan to pass this warranty on to the new owners.

Over a holiday weekend, our refrigerator gave its last blast of cold air. AHS worked non-stop to provide the quickest possible service. The contractor showed up on time and provided professional service that determined the refrigerator was beyond economical repair. We purchased a new unit, sent to receipt to AHS and was sent a very fair settlement.

The contract, which was supposed to cover many items in my home (HVAC, plumbing, electrical, etc.) was purchased when I closed on my new home. I had a full home inspection prior to moving in and any/all items were remedied. Since moving in, my garbage disposal began to leak around a seal and my faucet sprayer stopped working. Knowing that plumbing was a covered item, I submitted a claim to American Home Shield (AHS) to request repair of these two items.

After spending 3 1/2 hours on hold; 1 hour 1/2 each attempt, and 2 service calls, I have yet to receive a date/time for my hot water heater replacement. It's been almost 2 weeks since I've had hot water. I have 5 disconnected calls, no return calls when I am final able to get an operator on the phone, and I really feel as though patience and courtesy on my end is resulting in poor service on the other end. No customer should have to endure lengthy phone calls, lack of response and poor service from a company that boast its service as #1 for home warranty. I will be reaching out to News4 regarding this situation. If there is someone out there reviewing this, please, reach out to me at work **. I really need to have some level of response. Thanks.

I've had an ongoing problem with a clogged bathtub. I've called Home Shield a few times in the 7 years I've lived here to start a claim for a plumber. Each time, I was visited by Sundance, who always provides great service.

I have had an account with AHS for over 10 years. They have always been prompt in responding to my problems and scheduling a contractor in a timely manner. I would recommend AHS to family and friends and in fact have done so many times.