American Home Shield Reviews

My most recent claim was for the refrigerator and dishwasher for my rental property and it was resolved in a timely manner. I haven’t been at the property but from what the tenant tells me, everything was okay. However, I also had a heater problem where the circuit board went out and the guy that came out said because of the moisture unit that was installed in the system, the heat was not working. American Home Shield, just on his word, refused to cover it whereas this no-nonsense policy that was sold to us says that even if it’s done regardless of installation, they cover everything. I ended up spending $800 for one $50 circuit board, and that’s not what I expected from American Home Shield.

Three weeks ago, my heat went out. It was in the 20’s outside and it was pretty cold. I called AHS on a Friday night. And they set me up with somebody. I got an email from a company, telling me that they had appointments on Monday or Tuesday. That’s not going to work. I can't go a weekend without heat. So I called American Home Shield back and the rep moved me up on the emergency and was going to get back to me but I didn't hear anything.

I've been without heating and air a month tomorrow. Almost half of that month has had cold temperatures. My wife is pregnant and has been there the whole time. I've got nothing but the go around and have called probably twenty times back and forth. Had it with them, it's either you pay out of pocket or keep dealing with them for who knows how long. Everytime you talk to someone they're working on it and you should hear something by tomorrow. Never happens, you just keep calling and going around and around.

My recent claim with American Home Shield was for the replacement of our water heaters for two addresses. With the Pennsylvania address, I requested that the first vendor that they sent out be replaced. I had to call all the way up to corporate to get them to replace this vendor based on the reviews and the last experience that I had with them, which is why I think the water tank went out in the first place. I didn't want the same vendor to come out so, the corporate pressed whatever magic button to get me another vendor. The next vendor came out and everything was great with that vendor.

Submitting a claim with AHS has been easy. I simply go online and go through their ticketing system. I put in a quote ticket and I get a response from a local technician within a couple of days. If it's an urgent matter, I could call and get things expedited. Also, their reps have also been pretty helpful. Once or twice, there were issues that were not resolved in the past, but they were able to intervene and get everything taken care of. One claim I've made was for my heat system because something was wrong with it. The technicians who dealt with the problem have been very professional but the issue kept on reappearing itself, maybe because my original equipment was old. Eventually, they managed to fix it but they kept on going at it and then they would charge us again. The technician took two or three times before it got fixed. In spite of that, we have been recommending AHS to our friends.

My air-conditioner quit working so I contacted American Home Shield and told them what the problem was and almost immediately I got an email saying who the service call would be provided by and they came out the next day. The contractor they sent out was super professional. He explained what he was doing. It probably took him 45 minutes to an hour to fix it and then he checked the whole system out to make sure there weren’t any other problems and he was on his way. Everything’s working perfect since then. I wasn’t aware though that they changed the way that we pay the service provider because I was used to paying them directly. But I like the new way better because when we schedule the repair, we just give them a credit card and they charge the $75 once they get notification that the repair is accomplished. When I told them then that I paid the contractor directly, they said it's okay and that they won’t charge my credit card.

American Home Shield's customer service and response time were good. Every time we've had an issue we call them and the repair person calls us within the day. The repair people were prompt too. Our recent claim with them was when we had a water leak in one of the faucets, more like a plumbing issue. We called AHS on the phone over the weekend, and it was an answering service that took our claim.

My last claim with American Home Shield was for the washer, and it was the fourth time they've come for it. I usually like to call but it's always a very long wait, so I attempted to do it online and it went terribly. The website isn't effective. It wouldn't allow me to put the brand in. And because there were multiple claims, it was closed so it wouldn't let me put another claim in. After many attempts, I had to call in, but the representatives are always friendly and polite. Once you get them on the phone, it's usually pretty quick and the rep does a good job.

Our boiler was making a horrible noise so I couldn't use my heat. I called American Home Shield and submitted a claim, and it was very easy unlike what I expected. My sister also has AHS and she had to wait days to get a response, but I was able to get the whole issue addressed and solved within six hours. First, after I called, they sent me an email with the contractor’s name and it said that this person will follow up with me within 24 hours. That was unacceptable. So, I called the contractor directly and I tried to schedule with him. He told me because it was a weekend that I had called, I needed to upgrade my plan with AHS. I called AHS back and asked them to do whatever they needed to do to upgrade it so that he can come immediately. As far as I know, there was no charge to upgrade my account and the contractor came the same day.

I have been a customer of American Home Shield for over 13 years at the current cost of $58 per month (averaging $50/month as the monthly cost started at $45/month and has increased over the years). Do the math and that is approximately $7800. I recently experienced an issue with my hot water heater in which it needs to be replaced. I submitted a claim and a contractor came out and evaluated my water heater stating it needed to be replaced and that item was being ordered. Great.

I'm so sorry I ever decided to sign a contract with these people. I've had a leak involving my dishwasher going on for several days now. For whatever reason this company can't get it together to help me get this resolved. Their 1800 line with their "knowledgeable" employees is complete joke. They are rude, unprofessional and totally clueless. My house has sustained damage from a leaking valve involving the dishwasher. This happened over a weekend and AHS has no appliance repair company available on the weekend. I had to pay $1500 out of my own pocket for water damage.

The latest claim we had with American Home Shield was for the boiler. When we submitted the claim, there was no problem with AHS and the contractor was nice. The company that was assigned by AHS to do the work was Liberty Plumbing, Heating & Air Conditioning. But the persons who were handling the service for the contractor and who went to our home to do the repair had bad customer service and were not helpful at all. It took a week for them to get a part to fix the boiler. It was a really cold season and we were calling them and trying to get in contact with them, and they were never answering. They had an attitude when we called them on the phone. But in the end, they repaired the boiler.

I submitted a claim to AHS for a repair to my oven. It eventually got done but it was a pretty frustrating process. It took a very long time and it went through about four repair people until the issue is finally resolved. The technicians thought it needed different parts. And each time they ordered parts it just didn't resolve the whole broiler issue. It's a bit of a higher end model oven and some of the technicians that came out claimed to know how to operate this model, but weren't able to really put their finger on it.

I’ve been an AHS customer for years, so it’s been a good investment. When submitting a claim, it’s easy to get most of the reps online or to wait in the queue on someone. But it’s difficult for it takes 20 minutes to get the approval. Also, when I had a toilet issue, the plumber got here, looked at my toilet, and said that the part that’s broken doesn’t normally need to be repaired and the fix is not covered because of that. We argued back and forth and eventually, there was a Rube Goldberg fix supplied. I was happy and all is well. It was my complimentary service call that I got when I renewed my membership. They didn’t charge me for it but I did get a bill from AHS for the service call. When I called the people at the billing department back to get the $75 charge taken care of, the lady was delightful. She handled my problems quickly and efficiently, and she was pleasant. She also gave me a confirmation number.

My most recent claim with American Home Shield went perfectly and dealing with their reps was pretty good. They were professional and were able to answer my questions.

I had a toilet that needed to be repaired so I submitted a claim to AHS online and it was easy. Generally, AHS have people come out within a couple of days and the contractor for the toilet came when he was supposed to. He was very good and he communicated well with me. But, the toilet had to be replaced. I had to pay for some piping changes but it's a really good toilet. I also had to work with their reps through this process because it was very expensive. They've been really good to work with. Everything has been fine and I'm happy with them.

Recently, I had a water leak and I had a refrigerator problem so we called AHS and they set it up. They told me I'd get a phone call within 24 hours of the claim to come work on the house and I had two different people come. One fixed the fridge problem and it was really quick. The other problem was there were some valves downstairs in the basement that when you shut the water off to work on the fridge, it kept on leaking. We had to put a bucket underneath the leaks. The same thing happened when we hooked our washer and dryer up because the house hasn't been worked on probably in 25 years plumbing-wise. Also, it wasn't just the washer but also the valve that has a shelf life and they both quit. The guy who repaired it was sick and it's been three days of having the buckets. I sent him an email and he called me back immediately and came on a Saturday.

American Home Shield came and then sent a guy who fixed a leak that I had under the sink in the bathroom. Also, I called them last year because I noticed there was something wrong with the heat. I had one heat in the house but different thermostats. The technician came and looked at the furnace and he said he fixed that. That was because I didn’t go downstairs much. The heat was running the whole winter and we didn’t notice it. I noticed when I got the bill because we didn’t have PSE&G and we fill a propane tank. When I saw the tank was empty fast, I wondered what was going on so I went downstairs and checked. The problem was the thermostat. They had to make a different service call because it’s been for a long period of time. It was not their fault. I didn’t notice it. But they sent the technician and he changed the thermostat for me.

I have home warranty with American Home Shield (AHS) for a few years on two properties and haven't really used it much. Recently our central AC/Heating unit stop working and we opened a claim on Feb 25th with AHS. They only work with specific repair company and consumer doesn't have flexibility to choose their service provider. The ticket was closed without any repair being done and I had to call back to follow up and correct the claim status, which is a inconvenience. I'm willing to overlook.

I had a problem in heater which had a burnt smell and it took around 2 months time to repair it. First time technician came after a week, charged $75 and said it is a board problem and he replaced it after another week. The problem was still there and again called and they came after 10 days to see what it is. They found out it is a motor problem and suggested to replace it. He dismantled all parts and left it until he receives Motor from AHS. It took around 3 to 4 weeks to replace the motor. Then the time spent for every time the technician came my home, I wasted lot of hours and it costs lot of money. Also I was without heating for 2-3 weeks in December-January. Such a big pain. There is no way to contact for emergency. It is a scam.

The biggest one I had problem with American Home Shield was that last time we have a heating problem. The weather already dropped below zero, so we were thinking we have this insurance, so I tried to wait for them to do that. So the first contractor came in and they gave a $5,000 estimate. We said that it does not make any sense so we need to have someone come in to take a look again because the guys that came were very dubious. They tried to talk to us but didn't even do anything. I even had to pay $100 for them to come out, that was part of the contract.

We've had American Home Shield out here for several different things. We've had them out for dishwashers and the last thing that was active was a Frigidaire oven stove. I have an ongoing issue with a GE washer that we've been going back and forth with. It's being taken care of at the moment by GE because it's still under the first year warranty issues. We use AHS pretty heavily. Submitting claims is generally really easy. We get right on the phone or we go online and just tell them what's going on. We normally have a pretty quick response. I tend to do it online but if there are any issues at all with questions, it's much easier on the phone and talk to somebody. Also, the contractors have been good. It usually take 1 or two trip to get the problem fixed, but the stove took quite a few trip. Most of the guys that come here seem like they're pretty knowledgeable. I've recommended AHS to my daughter.

I worked for Lockheed Martin for 30 years so we moved all over the country, and we had American Home Shield in nine different properties of ours over the years. I've submitted claims online and by calling. We have never had a problem with them on a claim, as well as with the vendors they sent out to work on the repairs. We've used the contractors for problems with plumbing, electrical, and heating and air conditioning. I'm satisfied with the service, and that's why I continued with them and got AHS as a home warming gift for my daughter who just bought a house.

My biggest problem with American Home Shield was not being able to speak with someone. Also, when I'm not sure something is covered, they'll send someone over and I'll find out it's not covered but then I have to pay. So I submitted the claim for my garage door over the phone and I let it run through. In this case, it turned out everything was covered so it worked well. Also, the contractor did a great job. They even came back because there was a slight problem and they fixed it. They did a wonderful job. I'm very satisfied with American Home Shield and I would recommend it.

A neighbor suggested we get American Home Shield and we did. I've used American Home Shield a few times and it's fine. The contractors they sent out were good and did the job.

If AHS gets a good contractor to come out, then the experience is good. But, some of the contractors that American Home Shield deal with are not worth two dead flies. A lot of them are inexperienced. I had one come out to put in a new water heater. He stayed on the phone for about 45 minutes getting instructions on how to do it from someone who is more experienced and he didn't get it right. They had to send someone else out. They should've never let him out on his own. I had some plumbers from a company that I wasn’t happy with. Whenever I call for plumbing and find someone from that company, I’m not happy because the quality of their work was non-existent. They didn't do a professional job and they had to be called back and when I have to call someone back, that's not good.

I'm pretty happy with American Home Shield right now. My recent claim was with my hot water heater and it's funny that it went out right around the time AHS was due to be renewed and I was trying to get my mind whether to renew it for another year or not. It's always been good interacting with their staff on the phone. They issue a plumber and I had a few tries for the plumber to get the job done but they came back and did it. It was resolved and they got it fixed. Everything is good and I ended up renewing with AHS.

My AHS contract became effective earlier this month. Unfortunately, we realized that our AC unit was not cooling as it should. We bought the home two months ago, and it seemed fine whenever we ran it, but for some reason a few days ago, it just wouldn't cool well enough. We've run the AC many times before because our bedrooms are upstairs, heat rises, and it always seems warm up there, even in the early months of the year. Of course AHS decides to IMMEDIATELY show us how much they appreciate our business by stating that the problem was already there and that they will not cover the $1400 it will cost to replace the evaporator coil and freon. This even totally contradicts statement 2(d) in my contract that seems to warrant pre-existing conditions, especially since it was initially working even when my contract became effective.

I've had an American Home Shield home warranty for the past 5 years. Our home is 10 years old. We recently started having problems with our furnace. Today my family and I woke up to a cold house again (it's freezing up here in New Hampshire). The furnace would not turn on. This was the 6th time we've had to have a repair service on the furnace for the same issue in the past year. The repair tech stated to me and AHS the furnace should be replaced because of the constant issues. He could not get the furnace to start up to diagnose what the problem could be. To start the furnace he thought he may need to get a new igniter but acknowledged this may not be the problem as it continually failed to run.

American Home Shield sends me a company to repair a few appliances in my house and they show up and try to fix one thing and then they leave telling me they need to order the parts to fix my appliances and that they will reach back out to set up the next appointment. I pay my service fee and after going back and forth with AHS I have never had anything fixed because they kept trying to use the same company that fell off the face of the earth. They now want me to pay another service fee when nothing was ever completed the first time. This company is a rip-off. I have called in numerous times trying to get this job completed and then they say the time has been too long and I have to start over? I paid for a service that was never completed and now they want me to pay again? Stay away... Not professional. I would never recommend this company to anyone.

Submitting a claim to American Home Shield is a very simple process. All I had to do was call and tell them what the issue was and they hooked me up with a contractor. The person that I talked to on the phone was very helpful and professional. He had somebody call me that same day. AHS sent a person out to look at my thermostat recently and it was resolved quite nicely. My heat is now working perfectly. But I had an issue with a plumber that they sent out. When I needed a plumber again, I asked them not to send that person because I never got my issue resolved with the company. They damaged the floor downstairs in my den and they said they were going to resolve it but they didn't. But other than that, I've always used American Home Shield and recommended them to other people. They are a very professional and well-run organization.

The most recent claim I had with American Home Shield was for when my pool filter motor died. I submitted it online and it's very easy. Also, dealing with their reps and their contractor was good. Everything was outside and as long as I give permission, they were able to go in the backyard and do what they needed to do without me actually being there. That was convenient and the pool filter now seems to be working fine.

I had a problem with the dishwasher and filed a claim with AHS over the phone which was a quick process. But the tech came with a part the first time thinking that that's what was needed and it was for the wrong dishwasher. If he had known the model number of the dishwasher before he came he would have had the correct part and it wouldn't require two visits. But it's not his fault. Whoever called the appliance repair person should have given him the model number of the dishwasher before he came so that when he did he was prepared. But normally the contractors AHS sent out have been good. My only complaint is that American Home Shield continues to go up in price and has gone up a lot. I started off with a $50 fee and now it's up to $100.

I had some electrical lighting outdoors that the lights no longer worked. So, I went online to American Home Shield's site and hit "Submit a Claim". There's a bunch of radio buttons as to which type of service is needed. So I clicked the ones for electrical. At the same time, my freezer was not working. So I clicked two different services and they sent out two different people based on two different types of repairs. The people who came to repair were very good and professional. They were also on time and they did the work with quality. So, it was good. Everything is still working today. So far, every time I used them, they've covered everything. So there's been no additional cost on my side other than the service fees. It's great and I would recommend them.

I've been using American Home Shield for two and a half years and my experience with them has always been excellent. 60 days ago, the pilot light on our heater wouldn't light up. I called them and their representative was very friendly. The next day, they sent a contractor out to check the pilot light. He was really nice and had a lot of good advice for us. It was a simple fix and the heater has worked perfectly since the repair.

I'm very happy with American Home Shield. I put in a claim for a thermostat and burner problem. I did it on the phone and the representative was absolutely fine and pleasant. Everything went well, except the person who was supposed to come took a little bit longer than we would have liked. But we did okay in the end. The repair was done, everything has been good, and we're satisfied. However, I got something saying that I was delinquent in my payment even though I had set it up so that it would come out of my account every month.

American Home Shield was really good. We have to pay $100 deductible and we call them if anything goes wrong. I had a booster pump put in my pool and submitting the claim with American Home Shield was great and they did an excellent job. The contractor they sent out was friendly, on time and they told me that they were coming. Then they showed up and did everything they're supposed to do. Everything has been fine since the repair. Overall, dealing with AHS has been good and I'd recommend them.

Had issues with some smoke alarms, submitted a request via their website. Immediately a contractor that lived FORTY FIVE MILES AWAY was assigned. I called to inquire and was told if I'd just called in the request instead of using their website they could have found someone closer, and to change now (three hours later) would result in "a lot of paperwork." After a pretty unprofessional service call, to which the contractor indicated he would need to contact AHS to verify if my contract covered the necessary repair, I waited two business days and contacted AHS again, this time to learn my contractor still hadn't reached out to them (or me, still hasn't a week later), but that it "didn't matter since smoke alarms weren't covered."

This has been a very difficult experience. I've been a finance director for a multiple franchised dealership. Working with service contracts and helping clients who need my advice. We have gone months without heat, in Pennsylvania... in the middle of winter! They recently had a technician explain it was the hot water heater that ran throughout the heating system who was the culprit. They authorized the repair. We thought this was a miracle, finally heat!! Well, after they removed the hot water heater they realized it was the wrong model. Now we sit without both heat nor hot water. With children in the house as young as 3!

I have been working with AHS regarding my broken pool heater for the past 2 weeks. My pool heater broke. The technician that came out stated that the heater broke approximately 6 month + based on visual estimate. I bought my house 4 month ago therefore AHS denied based on pre-existing condition. However, I have a home inspection report from when I purchased my house stating the heater is in fact working 4 month ago when I bought the house. AHS representative stated if I can provide the proof, it should be covered. I faxed and emailed the report. Then, I called back. The representative initially told me it's been "overturned" and therefore approved. I was happy. However, when I called back, the next representative denied this ever happened and stated that it was under review still.

We've had a couple of claims previously with American Home Shield and they were pretty smooth. But the current one was a nightmare. The claim started in January and we asked somebody to come in and look into it. They came and they did some mistake. The guy said he will look into it but he never listened to us and went away. He was also rude so I told my wife to not worry about it and that I will call AHS. We requested them to send another one but they said they cannot send it unless I pay them $75 but if the diagnose is different, then we don't need to pay. I told them to forget about it. I knew definitely that's not our fight.

My experience when submitting the claim for our dishwasher was reasonable. I went online and called the contractor that AHS picked rather than wait for them to call me. They sent a guy from Sears who diagnosed the issue right away and fixed it. I’d recommend AHS.

Submitting a claim with American Home Shield was easy. I had a problem with my microwave and I made a claim through their website. The repair looked good but then it had the same problem so I recalled the service. Other than that, my experience with AHS was mostly positive.

I have submitted two claims to AHS but there were problems with both of them and only one was successful. The work that was done was quite excellent. The first time was for a problem with the pool. The man did not do a thorough job and he didn't clean up after himself and it wasn't fixed. The second time, when he came back, it was like night and day. He was totally different. He was nice, informative, and helpful. And as I remember, that day, I gave him a tip and he didn't even wanna take it. I said, "No, it's okay. Please. You had a bad day yesterday. We all have them." He fixed the problem and he was wonderful. So I just chalked it up that everybody has a bad day and this was a bad day for him. But the next one was a bit more serious and a bit more aggravating.

I called American Home Shield recently because of my ice maker and it was a good experience. They had technicians come out when they said they would. They were polite and very nice in assessing the problem. They ordered a part, came back, and put it in. The technician was awesome, so I couldn't be happier. The ice maker is working so well and although it sometimes freezes the whole tray, that's okay. We also had a fix care service for the air conditioner. Overall, the experience was seamless.

Our pool pump suddenly stopped working so I logged a request online with American Home Shield. It was a smooth process. Usually I submit the claims through the website, and when I had to call them a few different times, I was not on long hold. Then they called me and said they were gonna send somebody out, and then that contractor came. They fixed the problem, we left them a check, and our pool pump has been working fine ever since. Their customer service reps help solve the problems and are always nice.

The light wouldn't work on my refrigerator and my microwave wouldn't work so I called AHS to file a claim. The representative was very nice and the technician that they sent was as pleasant as he could be. He's one of the most pleasant technicians I've worked with. Everything has been working.

I had a leaky pipe. Tried to pull up my contract with AHS on their website to see what is and isn't covered. The website continuously says "PDF unavailable", I tried several computers to be sure it wasn't a problem on my end. I went ahead and put in a service request. The company that responded failed to show up for their appt., after several calls, another appt. was scheduled. I attempted to give details about my leak and was told, "No just tell them when they get there." The guy finally arrives and says my leak isn't covered and leaves! I called the company for clarification because I was still was unable to access my contract online. I explained my problems with the website and the contractor, asked if they had a customer service department that I could speak with since the woman that answered had no answers and only attitude for me. I was told there wasn't a customer service department!

I am posting exactly how I responded to AHS directly:

I had a very bad experience with AHS and it is just total ripoff. I had an issue with the water heater which has to replaced. I have been a customer for 4 years and paying premium of 50/Month. Now they want to replace and they came up with charges which I need to pay from my pocket around 610 which is more than the Heater itself if I buy it from Home Depot and installation will be 300. My impression was that AHS will cover everything and it's a surprise to see the charges I need to pay from my pocket. It is just a total ripoff. So I don't recommend AHS at all. I am cancelling now.

Whenever I call to submit a claim, sometimes I get someone right away. But sometimes I have to hang up a couple of times, and sometimes it's the busy time and they always ask to leave my number and they will call me back. So I try to understand that because that's just some highs and lows. There are peak times when people call especially in the winter and we always have bad weather. In my whole time it's about twice that I've gone through a problem when no one got back to me right away but that's fine.

I was contacted by a customer service agent named Stacy, and she was the most professional and helpful person that I have been in contact with from this company. She was able to recommend that I get a second opinion from another plumber. I contacted a local plumbing company and confirmed that my repair was something that should have been covered. I did have to pay out of pocket for the repair up front, but Stacy came through, and I just received a check for the full amount of my repair in the mail. My experience with Stacy from American Home Shield is the main reason I am considering renewing my warranty with them next year.

American Home Shield was recommended to us. Submitting a claim was very easy and quick. The interactions with the technician were very good and the whole experience has been great.

My most recent claim with AHS was when we're having an issue with one of our air conditioning units. Submitting the claim was awesome. I put it in online and AHS called me. Then the next day, a technician called me and then he came out on the first available day I had. The guy was very helpful, quick and rational. He walked me through the house, showed me what the issues were and went to the outside unit. He saw that it was a back-to-back and explained to me how everything's worked. He fixed it while he was there and it's been working great since. I'd definitely recommend AHS.

Our washing machine needed to be replaced. AHS' representative took a very long time to get the machine and get it delivered. I was disappointed that it took 10 days to do it and I don't know why it took so long. On the other hand, the contractor that installed it were prompt, neat and knew what they were doing. They did the job and cleaned up. I was happy with the end result, and I'd recommend AHS.

About a month ago, our water heater wasn't making hot water anymore so I sent in a claim with AHS. I got somebody assigned and they came out the same day and fixed it. That was a very smooth process and a good experience. However, some things are very hit-and-miss. Sometimes I get a good contractor and sometimes I get a terrible one. More often than not, it's a disappointing one wherein, when I call them, I can't get through or I'm on hold for a half-hour. They want to schedule me, but it can take a few days to get a date when they're going to come out. In fact, I had experiences wherein I got frustrated and I couldn't get them on the phone to schedule, or the contractor came out, needed more stuff, but then I can't get a hold of him. We've also had some techs who don't speak English and some are lazy. Usually, we cringe when we are waiting to see who the assigned contractor is.

American Home Shield is a good company. I filed a claim for our toilet. Every time I flush the toilet, it was leaking on the floor below it. I was told that they do not pay for the cutting of the ceiling out unless they had to patch a pipe that way and they did not. I did get the ceiling fixed and everything is finished now.

The oven stopped getting hot, so I went online, and put a request in. American Home Shield said that someone will contact me. Then I got a text and an email who it’s going to be. That company then called, scheduled an appointment and their service guy came in on time. He told me the heating element in the oven went out and before he did the work, he explained to me what was going on. I thought he would need to order the part and I would have to wait. But he just went to his truck, got the part, came back and placed it. He was quick and he fixed the issue. He also set expectations, saying it was going to have a smell because it's new. He told us to let it sit for five minutes and the smell will go away. We did that and there's no more smell. After that, I got a notification that they took the money out of the account. And I’ve been using the oven every day.

AHS was offered to me buying 5 yo home built by a builder with high end appliances. I thought why should I spend few hundred dollars when everything was so new & high end. WAS I WRONG & WAS I GLAD MY REALTOR OFFERED AHS. BEST INVESTMENT I EVER MADE. The refrigerator freezer-dishwasher-dryer-furnace Allen worth thousands each went bad within months. Thank you AHS. I'm a grateful satisfied customer. Highly recommend AHS.

My original complaint is that it has taken 72 hours to get response from AHS and a local HVAC service provider for furnace repair. We've been without heat all this time. More importantly, the local vendor by the name of Mr. Absolutely Fabulous HVAC, LLC (can you believe the name?) has on its website a link to Arms.com which is a weapons and arms "marketplace". Really, what is this all about and why is American Home Shield letting its vendors promote arms sales?! On top of it, based on previous experience, we believe Mr. Absolutely Fabulous is incapable of servicing Carrier Products, which is the brand of our furnace. This whole AHS insurance deal comes off as the worst possible scam.

Thanks to consumer affairs and the helpful management staff of American home shield. My stove was finally fixed and I am now 10 times happier. I wish to use this experience as a learning tool for AHS and I plan on continue business with American home shield.

American Home Shield has been very good. I almost get an instant response online and it’s much better than searching in the dark for repairmen. Ten years ago, I had to replace my stove and their buying power on appliances is excellent which is one of the reasons I belong to AHS. Then one time, a couple of years back, we had a repair on our microwave. The repairman was a lovely man who worked very hard but he was having difficulty getting a part. I also didn't quite understand why the repair cost over $500 and they didn't replace the microwave. But it was their decision and I got my microwave. My most recent claim was when the coil in the bottom of my electric oven was on fire so they had to replace it. I'd recommend AHS to a friend.

When I have a claim, I call American Home Shield and tell them what it is. Then they tell me who's going to come and follow up with an email. It works perfect and I have not had any problems with any of the work that's been done. The last time I called was about my water heater leaking. But when the guy came out here, he found out it wasn't the water heater. But he fixed it and he was real friendly. He was great and I like him. As a matter of fact, if I have any more plumbing problems I would ask for him. However, it looks like the warranty's going up every year because on my first year, it was $58. Then for my new contract, which started on February, it went up to $60.99. They said that it was because the rates were going up in my area. But there's no way I can verify that and I don't like that. If it goes up again next year, I'm going to be looking for something else.

We had a leaking sink in one of our bathrooms at a vacation home. We called AHS and they gave us an appointment in the next five or six days and that's when we were leaving. They were unable to come out. I turned the water off so that it wasn't leaking all the time. We're very disappointed on that. When we got back, we called AHS again the first day and said we need to get someone out to fix this thing. They set up the appointment almost immediately, came out two days later and fixed it. There were a bunch of clean towels stacked up in the cabinet underneath the sink and the technicians got about half of those wet somehow in fixing the sink. We just had to rewash and dry them.

My air conditioner went out. I submitted a claim online and the dispatcher called me to make the appointment locally and then I waited for my appointment. The contractors sent had been fine. However, they’ve had to come back with a part. And every year I've had to have something done to my air conditioning, so I am a little concerned with that. And I don't know if I can completely blame that on them. But I have recommended AHS.

I had a problem with the heater, which wasn’t working. I submitted a claim online with American Home Shield and got a call right away. The contractor, Temprite Heating took less than 24 hours to contact me, sending me an email almost right away. The next day, the contractor came and resolved the problem and everything went very good. I was very, very happy and pleasantly surprised. The contractor was great, very professional and knowledgeable. The performance of the heater has been excellent since the repair.

I filed a claim for an electrical work. The process was easy and went smooth, however, the rep I talked to couldn’t answer any of my questions and wasn’t sure of anything I was asking. So, I ended up hanging up and doing everything online. The technicians were great. They described everything that they're doing, what was wrong and how they're going to fix it, and they fixed it. It was done fairly quickly. I would use them again if we needed them. The overall experience was very good and the response was fast after putting the claim in with AHS.

When I had a problem with my heater, I went online and submitted a claim to AHS. For this, they sent out the same contractor I've dealt with before with my air-conditioning. He was very professional and he knew what he was doing. It was a really good service and the quality of the repair was excellent.

I have been having an issue with my stove since 7/30/2016. The contractor they set me up is woefully inadequate to take of the job. It took me calling both the contractor and the AHS to get this resolved and each time AHS would just pass the buck and not get back with me on a status of either switching over to a new contractor or some status from the original contractor. Now I am on the phone with them now as of 3/20/2017 and after several phone calls they finally decided to switch contractors. They didn't take the initiative to realize if they cannot get in contact with original contractor to go ahead and switch contractors and let me know. Their customer service staff is woefully ill-equipped to handle this issue and I am still on hold now as they finally try to escalate me to Contractor support. Save your money and take the money you would pay in premiums and put it in a savings account for a rainy day. It ain't worth it.

This is by far the worst company I have had to work with. I have had so many issues with this company. I called in a service request for my garbage disposal which is cover. Tech came out, plunged the stopped up sink and got product info for the disposal. Never came back out to replace. Called AHS and informed them of this. That the stopped up sink was not the issue, but from of the broken disposal not working. Job was marked as complete. I had to buy my own and replace this. Spoke with a local AHS rep, was asked to send in proof of purchase for my purchase of disposal. They told me they would refund my money for this and apologized for the confusion. Never heard back from this over month ago.

I would not recommend American Home Shield. I’ve called them four times about my air conditioner and different things but they never paid for anything. I have one air conditioner upstairs and one downstairs, but they're not cooling and it was 100 degrees outside. When I called them, they said that it just needed some Freon. The tech said that it's not covered except for the first pound, so I paid him for that. As soon as he left, within an hour, it wasn’t cooling again, but I couldn’t get in touch with anybody all weekend. I’ve also called the tech and left messages. What happens is if you already have a ticket going, you can’t fill another one out and it took five days before anybody got back out here.

Our most recent claim with American Home Shield was for our microwave. They called ahead of time, which was important, to let me know when they were gonna be here. The Sears guy who came out showed up on time and was great. He helped me with the dishwasher, took the microwave out and ordered the part. I had to loan him some tools but he was very pleasant and everything went well.

I generally had a good experience with American Home Shield and I'm happy sticking with them. The one claim that we had was some leaking issue in the garage. I submitted the claim through mobile and it was good and quick. My husband interacted with them directly and he was happy with the result. The only thing with them was that the issue was a little bit urgent and there's a bit of a wait time. It was one second to file the claim but you need to wait for somebody to get back to you. Then you’d miss the call and then you have to call back and they schedule it a few days after. If there's any way AHS can shorten that period, that would be great. We're still monitoring their repairs because it may get more complicated issues, but it's working so far.

Recently, I filed a claim with American Home Shield for plumbing on our rental property in New Jersey. Submitting claims online goes well although I have to call if the online system has problems. Otherwise, it's usually easy. I give AHS the tenant's phone number and they call them and coordinate for schedules. The repairs have been satisfactory.

Our $700 washing machine was broken. I called AHS and there's a lot of hold time, about 15 minutes, half an hour. They sent a guy out and he was great, but he has to report back to them to see what they're allowed to fix or not allowed to fix. Then he has to leave and then we have to make another appointment weeks later. AHS is offering us $300 to buy a new one but we can't afford it. They said that since it's a new one, it has to have its own manufacturer's warranty but why would they want me to use the warranty if I've paid them? That's the reason why we bought the contract. So we're still stuck with a broken washer and it's been a couple of weeks.

I'm in an area in the country where home warranties aren't as prevalent as they would be in the south. We're in New England and I only knew about home warranties from down in Florida, because everyone has them for their air conditioning and they live in places where everything breaks. But my two cents is now that appliances are such crap that having a warranty is one of the best ideas ever. I'm in the real estate and development industry and we used to offer, with new construction, a 2-10 Home Buyers Warranty. We stopped doing that a long time ago, but my initial goal was to have something to offer because we're an independent agency. So, we don't typically get involved in that and I haven't seen a lot of it lately with the agencies anymore.

American Home Shield was recommended by somebody I knew and my experience with them has been great! The technician that comes out here has been knowledgeable and they always complete the job to my expectations.

We filed a claim for plumbing to American Home Shield. The water was leaking from the tub, the handle was messed up. AHS came out and they fixed it. Whenever I filed a claim, I do it online. It is simple and the website is easy to navigate. My son was here when the contractor came and he thought the guy was knowledgeable and good.

Submitting a claim with American Home Shield was always easy. I call in, they then get back to me, and set the appointment. Recently, I had some issues with my pool pump. Their contractors were very good. They called ahead and made sure somebody was there. They went out quickly, got things done, and everything was really nice. Their reps have always been polite and helpful as well. On the whole, my experience with American Home Shield was great.

The most recent claim I had with American Home Shield was when my pool pump burned up. It's finished and it's great. They did a good job. Their reps are great to talk to and there was no problem at all. Also, the contractors they sent out were very good. Everything's perfect and I'd recommend them.

I filed my most recent claim with AHS regarding a water pump. I called it in and they had a contractor come out the next day who put in a new water pump. Everything went fine with the contractor. The quality of repairs is a 10.

My most recent claims with American Home Shield were for an electrical issue and a plumbing issue. Submitting a claim was really good and fast. I'm a call kind of person and I like to talk to somebody. I've had really good service whenever I've called them. Whenever I had a question, I've felt like the people on the phone listened to me which was nice because customers don't get that a lot. They actually heard what I said and catered to what I was wanting to know. I used to train people in call centers so I'm critical with that and they did a good job. The technicians that came to my home were very professional and did a good job. I had to call multiple times but it turned out that the issue wasn't anything they had anything to do with. But they looked into it anyway and explained to me what needed to be done. It was a good experience. I'd definitely recommend American Home Shield.

I had a problem with the heating system in my house and called America Home Shield. They sent me an email within minutes about who was gonna contact me. Then Temprite contacted me and the next day it was fixed. Two gentlemen came to my house, and they couldn't have been nicer. They called me 5 or 10 minutes before they got to my house, came in and did their work. It was fantastic. American Home Shield is great. I promote them to everybody I know.

AHS made the claims process seamless and easy. Our pool pump was spilling water so I filed a claim online and Aqua-Brite Pools contacted me and set an appointment the very next day. They took care of the problem and we're good to go. I've recommended AHS to several friends.

I submitted a claim to AHS for my leaky shower. Everything I’ve had with their representative has been great. However, the contractor wanted to rip my whole bathroom apart so he could get into the wall. It took me 20 minutes to convince him that if he just stepped to the other side of the wall, he doesn’t have to cut the whole bathroom apart, he will just cut a little hole in the wall. Finally, I told him, “I'll just cut the hole. I’ll show you how to cut it.” He was like, “Oh, well, look at that.” And then finally, he fixed the shower. I walked over there and said it’s still dripping. He says, “No. It will stop dripping in about a minute.” Fair enough, about a minute later, it stopped dripping. And then about three hours later, it started dripping again and then stopped.

American Home Shield serviced our house in Connecticut while I’m currently in South Carolina. The rep that I spoke to over the phone was very helpful. Since I’m almost 900 miles away, they needed to contact my real estate agent so she could let their technician in. It was a big relief off of me instead of going up there myself to let somebody in and stay there while they do their work. Needless to say, they were early and there was no question asked. My agent said the process went very smoothly and she was very pleased. They were punctual, very courteous and very thorough.

AHS is always great. had excellent interactions with their rep when I called a claim in for the dishwasher. They notify the repair people and the repair people will text or email me and say they would need to schedule an appointment. Last time it had to be a double repair trip and I had the same contractor come out twice. We put the pump in, it ran one-time and stopped. That same time, the board was going out, too, but we didn't know that. So he had to come back out and put the computer board in. I've only used the dishwasher a couple of times but so far, it's worked fine.

When we purchased our home in September of 2009, American Home Shield was one of the things that came with it. The seller had included it for a year in case there were any issues. And we were grateful we had it because we ended up having some issues so we continued it after that. The reps were polite. But there's quite a lengthy wait to get a hold of somebody and had to sit on hold for a while. And I have tried doing the online request, and I feel like I'm explaining to them more what the issue is on the phone than me trying to type out what I'm trying to do.

I've had American Home Shield for a while now and I like the service. The last claim was with the refrigerator. The ice maker was not working properly so I filed it over the phone. It only took about 10 minutes. The claims rep was very nice, good, and professional. American Home Shield assigned a contractor that day. The contractor contacted me that day to let me know when they will be coming out, which was in about a couple of days from the day I made the call. Then they came out between the times that they've said they would. They diagnosed the problem and fixed it. The performance has been excellent since the repair.

I had some other contractors come in and redo my terrace level. When they pulled the furniture away from a corner, there was water damage and looked like mold. So I called American Home Shield and they sent someone out really quickly. It was an old water leak from something that I had gotten fixed back in September, but the company said if I see anything within the next 60 days, they’ll come back out with no charge. The contractor was very thorough and very professional. He examined all the areas to make sure there wasn’t a current leak. He went outside to make sure there was nothing going on. He said he could go through the wall and see if there’s still a water leak, but because everything was bone-dry when he knocked on the wall and looked outside, he went to the water shutoff and made sure that he didn’t hear anything from it. He was very good.

When I had a plumbing issue, submitting a claim was not a problem, but getting someone to fix it was. I already paid for the service about six months ago, but the person who came and fixed it didn't do a good job. So I paid again for something that should have already been fixed. The guy who came over did a great job though. He even followed up which is the first time ever since I used someone that American Home Shield sent. A follow up on a plumbing issue that wasn't as dramatic just to make sure it held and if other repair needs to be made for a family with a newborn goes a long way with me.

Our dishwasher went out. After waiting almost a week for the plumber to come out and fix it they ended up doing more damage than good. Home Shield says they aren't responsible even though it was the company they sent out. Over a month later and 4 visits from said plumber still not fixed. Home Shield finally offers to help me get a new dishwasher but the one they offer isn't even comparable to the one I own. If you are looking for a home warranty company this is not the one to get!

My shower was horrible and the water would never go down, and it was a little easy to submit the claim online. It took a few days back and forth because I have to outsource, but once AHS got the company to come in, they took care of the job properly. The contractor was good and professional. He fixed my water system, my tub, and my pipes. He did a really neat job and I'm very satisfied with the service. Now, since he fixed it, everybody in the household is much happier. And it's much better to take a shower these days. American Home Shield did everything I asked and I really appreciate their help. They followed up and made sure that the job was completed. They are very professional. They listen and follow through. It's been a long time since I've been using them and I have no problems. It's been a good experience with them and I'm happy that I have them on my side.

Filed a claim with American Home Shield when I had a plumbing issue. I did it over the phone and their automated process was simple. The contractor called me back right away, we scheduled the appointment and it went great. The plumber who came out was very good. When I told him what the symptoms were, he walked outside and knew right away what it was. He was very knowledgeable and very pleasant. He pinpointed that it wasn’t a plumbing issue but was a problem with my septic tank. He then made a recommendation for several septic people and I called one of them to come out here and then they solved the problem. I'd recommend American Home Shield.

My most recent claim with American Home Shield was for my refrigerator and it was easy submitting the claim. I had very good experiences with their reps who I talked with and the contractors they sent out. However, my dishwasher was holding water and they came and looked at it but it's still not working right.

American Home Shield is great and I love them. I started with their service way back in 2001. We have changed houses a couple of times so every time we moved, I get another warranty from them. I call them when I submit a claim and it's easier for me. There is no a wait time. If it's the weekend, somebody's calling me first thing Monday morning. Recently, my washer was not draining. It quit rinsing and spinning and I need to get this fixed. A guy came in, and he was the nicest person in the whole world. He tried to clean it and fix it but it didn't work. He had to order a part for it, then he came back and fixed it.

Recently, I had an electrical claim for my kitchen ceiling light and another for my stove. Two out of four of my stove's burners weren't working. AHS' contractor was able to get them to work so they are fine. However, my biggest problem was the light in my kitchen. I ended up calling AHS because the contractors said they tried to contact me and they couldn't. AHS told me to call them and I did. I was told they have scheduled me and were going to be out in a day or two. I stayed home all day waiting. Almost past the time the contractors were supposed to arrive, I called to make sure they're still coming but they did not have me on schedule.

About two weeks ago, I placed my fifth call to American Home Shield for the heat furnace. The first time I called was in December. They had solved the problem but then 2 to 3 weeks later, it broke again. I called again, they came back, and fixed it. It happened about 4 or 5 times. But I'm not sure if it's the same issue all the time because it's a rental property and I don't live there. One time, it was the thermostat, and another time, it was the valve. But every time the contractor goes, the furnace would run. And then it would go down again.

The hot water pipe burst under the sink, so I raised a claim with American Home Shield. They had Hers and His Plumbing come out and according to the service guy, it would spring rather than running it down. So, it wasn't collecting in the plastic thing I had in the bottom. We had to pull the whole underneath of the cabinet out, and I'm waiting on my homeowners. I've had this contractor before and they are really good. They had to come back out a couple of days later because there was a drip and they corrected it with no problem. However, after submitting a claim, it takes a little bit longer for somebody to come out, especially on a Friday or Saturday. American Home Shield would contact the contractor who will call me back. And for my last claim, it took four days for a contractor to call me. But the claims agents were wonderful.

First of all, I have been an American Home Shield Customer for many many years. My downstairs heating unit went out a week and a half ago and I am still without heat (Mind you, it is very cold here and I have children in the home). I put in a work order to have it repaired and the Heating company said they had to order a part for the unit. After waiting a few days (still freezing cold), my husband called to get a status on when the part would be in and they told them it would be a few more days.

I used to be with First American when I lived in Central Florida but they don't cover the area where I moved to. I talked to the Realtor that I bought the property from and they had mentioned American Home Shield and other companies but they didn't make a recommendation as to who to go to. AHS was the first one that reached out and their price was in line with what I had been paying before so I thought I'd give it a shot for a year.

I have had American Home Shield from my days living in California from '92 until 2014. Then I used them again as soon as I moved into my New Jersey home in 2014. Their service is amazing. They have very prompt scheduling and I also have a very reasonable monthly fee. The service calls amount to $100 that covers 10 different appliances. You're given the opportunity to pick the appliances of your choice. So far, I have no complaints at all. The contractors they have sent have kept me very well informed. If there’s a delay in a part that was needed, I was very well-informed. I am very pleased with their service and everything is working as it should be. I've been completely satisfied with it and I have recommended American Home Shield to friends over the years. I will continue to do so because of the quality of the service and their responsiveness and being able to talk to someone directly when you call without having to go through voice prompt.

Dealing with American Home Shield is absolutely wonderful. Our dishwasher quit washing the dishes on the top rack. My husband submitted a claim online and the contractor that they sent us was absolutely awesome to deal with. He called us to say that he was gonna be coming and he was actually able to come the very next day. He was very on top of things. My dishwasher has much better performance since it was repaired. It's like brand new. We just had our house last November and it was the first time we used AHS. It was easy and we liked it.

There was an issue with our central AC and submitting the claim to AHS was very simple. I love the fact that they have an online portal. When I do it online, they immediately communicate to me that they've received my claim, as well as when they assign it to someone and whom it's been assigned to. It's really nice because I'm never wondering what the status of my situation is. Also, the contractor that came out was one of the nicest people I've ever dealt with. They sent someone from Total Air Care and he was exceptional. He did the repair and I had AC again very quickly. American Home Shield has continued to be very responsive and the contractors that they use have been excellent.

My most recent claim with American Home Shield was for my oven and microwave. Submitting a claim was very easy. I submitted it, the company called and the next day, they came in. They were great and the contractor who came out was completely fine. They fixed what's needed to be done and they were out of here. Overall, AHS is good and they'd back you up pretty nicely.

I'm having a terrible experience with American Home Shield and this is the second terrible incident that I've had with them. They quickly sent a technician but he was unable to fix the dishwasher. He told me that my dishwasher is irreparable. I called AHS and they said that they will have somebody call me back, but we haven't heard back from them for almost three weeks now. I have to wash my dishes by hand because I've been without a dishwasher for almost a month.

Most recent issue was with a refrigerator. Submitting a claim to American Home Shield was not bad. I always call but sometimes I have to wait for a long time. The reps were good and for the most part they've been courteous. I've also had good experience with the contractors lately, never had any issues with the repaired items.

American Home Shield dispatched ACE APPLIANCE REPAIR to repair my fridge. ACE APPLIANCE REPAIR is one man company (very rude person). He unplug our fridge and ordered parts. Problem started when the Ice melted from the freezer and damaged our beautiful wood floor. AHS is not willing to cover the damage since they are claiming that this is a secondary damage and they don't cover secondary damage but I think it's a negligence from their contractor and they should be held responsible for this. I ended up with repair cost estimating thousands of dollars since no one have the similar material and we and previous owners don't know where the wood has been bought from, don't know the brand. Even with the closest match the replace wood will look different. I feel like suing American home shield.

I switched from Choice to American Home Shield hoping for a solid home warranty. Bad decision. Their website has no records/history of what is going on with your ticket. They use the bottom of the barrel appliance companies. My freezer quit freezing and 10 days later it is still broken. It takes forever to speak to anyone at the Home Shield company. What a pain. Choice at least got things fixed right away.

I can't believe this company gets good reviews. I have used this company twice and was refused service both times. The contractors they send out have horrible reviews and just take your deductible and lie. I should have read the contractor reviews first. My mistake. It is impossible to speak to an actual person when you call. My next step is the Better Business Bureau, where I will report the contractor and American Home Shield. Buyer beware! Don't go by all of the good reviews for this company!!! Worst home warranty company ever!

I filed a claim to American Home Shield a week ago for my heating system and it has been a good experience. Their contractor was very good.

One of my tubs was leaking and fast water was coming out. I had this issue happen before and American Home Shield helped. But at one point, one of the plumbers who came out wasn't a friendly type of guy and he wasn't handling the situation like he should have. And when I called AHS and asked if they could send a different company out, they did and I got the problem resolved. Everything went smoothly. Also, if I ever called and needed to speak to someone, I always got the answers that I had called for. I have recommended AHS to a couple of buddies of mine already.

I'm a realtor and have AHS on a rental property. There was one particular vendor I was not pleased with. I had an AC company come out three different times but they still couldn't fix the problem. They wound up pulling the unit out of the wall. It messed up the wall so I went ahead and had them send me a check and I hired somebody different. Most recently we had two issues. One was electrical. They said something’s stopped working and the kitchen area had power. And then the second was that the stove stopped working, but they weren’t sure if that was related. So I put both of those things in on the claim and then the electrical people came out and said it was all related and they did a new fuse. So I cancelled the Appliance Pro people from coming because the electrical people had already fixed the problem.

I filed my most recent claim with American Home Shield online and their website was very easy to navigate. The contractor was great and he explained what he was doing. I had to get a part replaced but it wasn't the part that he fixed. The issue was a bathroom tub faucet and he replaced a major component. Two months after he did that, the handle cracked. I just had to replace it and that wasn't a big deal. Other than that, everything he did was fine.

I understand the American Home Shield claim process and how it has to work. I understand going into a queue so I don’t have a problem with doing it that way. I have my own little two-step process, which seems to work best. I go online and submit a claim. I then get a response back that tells me that someone will come and fix the problem, for example, a week from next Tuesday. I get who that someone is and I get a phone number for the business. I call up the business and I make my own appointment, usually within the next one to two business days.

We've had a few claims in our first year in this house, and AHS has been absolutely reliable, trustworthy, and helpful. I just call them up and tell them what the problem is, they ask my location and give me the name of a couple of places or one place. And they even give me their number in case I want to call if I'm not going to be available too frequently so that I can set the appointment up with them, which I have done a couple of times.

We've had American Home Shield for many years and we've stayed because we were fine with what was going on. It's something we know we have and we're happy that we have it. We depend on it and have recommended it. We recently had a plumber and he was great. He was a very nice person and easy to work with and very prompt in their reply.

American Home Shield is a company backed on lies and stipulations within contracts that prevent them from actually covering the expensive materials in your appliances. They are manipulative and unreliable. Do not ever buy an American Home Shield warranty, my AC has broken 3 times in the last year and they will not replace the unit, they simply fill it with Freon and say "it's fixed."

We have been customers of American Home Shield for over a year. When we submitted our first claim for our heater, it is denied. There were a lot of technical terms thrown around not only by the HVAC company that they sent to our home, but also by AHS. We were told that we are having flame-outs on our unit and that the flames melted a pipe which caused water damage to our control board. So... AHS has denied the claim based on water damage... Which was caused by the flame out of a heater that needs to be replaced. We are still working with the HVAC company as well as AHS to see if we can come to a resolution.

I was selling my house, so I had about eight claims just to get things ready. I submitted the claims to American Home Shield online and by telephone and within four days they got the contractors out. The contractors were fine and they got everything ready to go.

The service from American Home Shield has been great. We haven’t experienced any issues submitting claims, but the challenge with AHS is that they don’t necessarily have vendors that can accommodate all the needs. When our septic tank was not working, we had to wait a week before we can get somebody here to check it out. They did a good job at repairing it, but getting them here to repair it is the problem. We had the same challenge with the AC. We really don't have any advantage over anybody else that calls a random number to get a service. Other than that, we will absolutely refer AHS. We know that we are secured and that AHS will take care of our issues regardless of the time frame.

American Home Shield is awesome. My last claim was for an oven, and submitting the claim has been great. The AHS representatives have been okay, however, there was a couple of them that could use some more training. Twice they were supposed to schedule someone to come out and they kept giving it to a company in Pittsburgh, which is six hours away from me. I'm in Lancaster. I kept trying to tell them that the company is not here and they kept saying, "No, it's okay. You're in their service area", which was insane. I'm so far away. So, I waited a week and I never heard anything from them. I then called back and it turns out that it was all messed up. In the end, it got all fixed and someone came out and it's all done. The contractors have all been great, and overall, I've been happy.

For the most part, I'm happy with American Home Shield. The representatives are great. However, whenever I'm calling in a claim, it takes them some time to respond and it's very annoying. It can be as little as 10 minutes and sometimes I've given up after 25 or 30 minutes. And sometimes I try to do it online because that certainly would eliminate the waiting time but for some reason, I'm not able to do it. They should improve their phone communication system.

American Home Shield's representatives have usually been good and have definitely improved. I used to have them at my old house, but I dropped it for a while when I came to this house because the seller bought a different policy. Now that I went back to them, they're getting better throughout the years. Although, sometimes it's a challenge getting the contractors scheduled or getting a ticket open, but once the people show up, it's always a really good experience. I once had a plumbing issue so I submitted a claim online, and the contractor they sent out was really good, professional, and explained some things to me that I'm sure he didn’t really have to do but it was helpful for me. I give him a really excellent rating. Everything's been fine since the repair.

I recently got American Home Shield to have somebody come and repair my water leak. Submitting a claim was easy as it was automated. I did it at midnight and the following day someone came out and solved the problem. The contractor was on time and the repair was professionally done. Overall, the service was excellent.

I had a plumbing issue with the kitchen sink and my experience when I submitted a claim with American Home Shield was a disaster. They sent a plumber from Lane Plumbing but he was a joke. He called me the week between Christmas and New Year’s, and before he even got to the house, I could tell he didn’t want to be there. He got there and told me I had a dead rodent in the wall. Then another one who I’ve worked with before came out. He told me it’s not a dead rodent - that I got a leak in the smokestack and I need a smokestack test.

It's been over 1 week so far, and I still have not had a contractor come out to fix my water heater. It's currently leaking into my neighbor's space, and I have to turn it off -- which means no hot water for me. I have taken this whole day off -- spoke to a rep this morning and have yet to have a contractor respond to me yet. I have now been on hold for about 20 minutes waiting to speak to someone. I have just got on the phone with a Rep and I will see how long this takes before I complete my review. I am now back online and the rep is telling me that I should have received a call from the contractor -- this is absolutely ridiculous. Do you use only one contractor in an area? Or maybe there is nepotism in selection of a particular contractor out of favoritism? I will continue to hold. What should I do if my neighbor sue me for damages from the water that is flowing to his storage?

Dishwasher repair turned into Nightmare! We have waited going on 2 and a half months waiting for it to be fixed or replaced. Still no resolution. Starting in early January we ran into issues with our dishwasher. The dishware is not draining. Our home warranty sent someone out a week or 2 later. They looked it over and said they needed to order parts. So they ordered them, and came back out a couple weeks later. This time the parts were here and the tech installed them, and reported that the issue was fixed... He left, and when my wife came home reported that it still was not fixed. We called the American Home Shield and let them know and they said they would schedule them to come back out a couple weeks later.

The boiler mechanic that American Home Shield sent was not the best because he just came, looked in the boiler and said it's fine. But the boiler is no good. In fact, the gas company came and said there's carbon monoxide leaking and I should put the boiler back into service. They said it was dangerous to my house and my health and they wanted the name of the mechanic who worked on the boiler but I didn't give it to them because I didn't want to get him into trouble. He was a nice guy but he was not competent.

I've had American Home Shield for the last three or four years and I've only used one claim. It was for the washing machine and I submitted the claim over the phone. Dealing with the rep was good and they were pretty friendly. Then, the contractor that came was pretty professional, on time and good. They came in and it was very quick. They knew exactly what the problem was, they fixed it and left. It's been good since then and I haven't had any problems with it. I also hired them back to clean the ditch on the dryer.

American Home Shield has been excellent. I’ve never had a problem submitting a claim. I had this company many years ago in Georgia and Ocean City, Maryland and I've never been disappointed. There was one time that they sent a bad person but they corrected it. I recently submitted a claim for the furnace, which was not working. The lady who runs this plumbing and heating company came right in. Her men spent three hours repairing the furnace. They ran to get a part from Home Depot, came right back, and repaired it. They set the thermostat, and it’s been fine ever since.

I've been with American Home Shield for almost 20 years. When I bought the house, the warranty was transferred over to me and I kept it because the service was good. Moreover, their prices have been competitive. The representatives that I speak to on the phone are knowledgeable and polite so I'm satisfied with their customer service. However, I had one or two problems along the way where the repair didn't hold up. It was after the 30-day grace period and so, I had to pay for it again. Nevertheless, the majority of repairs have held up well. Overall, I would recommend them.

The new boiler was not heating the west side of the second floor of my home. I called American Home Shield, they opened up the ticket, and I had someone in my house a few hours later. The contractors were both from the same company in Clifton, and both were very knowledgeable and resolved the issue in a timely fashion. Since the repair, my home is still heated. Everything's still working after a snowstorm that we had up here. It was a very efficient experience and the claims process of AHS is excellent. When I've called, the reps have always been very pleasant. The contractors that they select are excellent, adequate, and very considerate of my time.

AHS had a plumber do a repair on my gas hot water heater. He replaced the gas valve and the water heater started to work fine but a few days later, I went down to my basement for something else and noticed that there was a lot of water in the pan underneath my water tank. I learned when American Home Shield replaced one about seven years ago that a water tank should be put into a plastic container and then that container be placed into a floor drain. And since it was no big deal -- it cost me $35 to do, so I did it. It saved me this time from having my whole cellar flooded. Since the repair, it's been excellent.

I submit my claims to American Home Shield either on the phone or online depending on where I am and whether I have my contract number available immediately for me, though I prefer to call on the phone because then I know I'm talking to somebody and not a piece of automation. The representatives are usually very helpful and it's very good when the technician shows up. I had a plumbing issue at my condominium and it was a leaky valve. A technician came in, replaced the hot and cold water valves under the same sink in our bathroom. It was done and the plumber left in 30 minutes. The repair was completed, was perfect and fantastic. It was one of the best service calls I've had with Total Air and Polar Plumbing. I wrote a letter last year complaining about Total Air and their lack of responsiveness, but since their recent visit, that seems to have been cured. I also recommended AHS several times.

Submitting a claim to American Home Shield was a relatively easy process. Apart from the fact that I have to make a call, it was seamless and good. The technician that they sent out to my home has been also good. He took care of the problem. He's also very courteous and very honest. I had to call him out twice because American Home Shield has a maximum that they'll cover for. So the technician that was sent down on behalf of American Home Shield didn't want to just start fixing parts before he knew what the actual problem was. He came back a second time two days later to fix the actual problem once we identified it. I was happy with that.

The last couple of times we submitted a claim with American Home Shield were more difficult because they took the option for oil heat off the list. So I called them and submitted the claim over the phone. I told the rep what our problem was and they were friendly and courteous. Some reps were more knowledgeable than others but the rep I talked to was knowledgeable enough to get us what we needed.

We recently utilized American Home Shield. The claims process was very straightforward. The local partner called within a few days as specified. They came out, arrived on time, and did a professional job. They couldn't find exactly the problem that was being encountered because the symptom wasn't showing itself right when the technician came. But he handled himself in a very solidly professional manner. We're quite satisfied with what they were doing. As for the overall value, we're not entirely sure we're going to renew. But it's been a reasonable service.

I filed a claim with AHS online and got a technician out three days later. He didn't look quite experienced. It took him about one and a half hour to figure out the problem. And he came half an hour late, too, and I had an appointment so I was a bit on edge. I had to call in AHS to see where he is, and the guy on the phone was very nice and managed to get ahold of the company and the guy that was coming to my house. He told me that the technician's gonna come late and that he'll contact me. That's when the technician called me to say that he'll be late. When he arrived, he didn't even apologize.

I've had American Home Shield for five years now. At first, I would call in to submit a claim, but lately, I do it all online and don't have to worry about it. Recently, there was a leak at the bottom of the garbage disposal so I submitted a claim online. It was super easy. The contractors sent by American Home Shield were all delightful, wonderful and very helpful. On all of the repairs ever, everything has worked like it supposed to. It has been delightful.

I submitted an online claim for a water heater issue to American Home Shield. After receiving some follow-up emails, I received a call directly from the vendor who was scheduling an appointment to come out to my house. The process of submitting a claim was convenient as I didn't have to call American Home Shield. As soon as I had a claim number, I was able to log into my account, submit everything online and speak directly to the assigned repair company.

I had a water leak up under my kitchen sink. I submitted a claim with American Home Shield and the claim representatives were fine. Everything went well. They called and said that they submitted the request and that company would be calling. And within maybe 30 minutes to an hour they did call. The contractors were fine. But they had to come out a couple of times.

It's pretty easy to submit claims to American Home Shield online. It's very straight-forward and they were pretty good in calling me if I had any additional questions. But there were multiple times where the vendors that they picked didn't respond even if I left them multiple messages. I've noticed it more only in the East Coast because I've had AHS when I was in the Mid-West and they were much better. I contacted them about it and they said they were having trouble with the vendors out there. It's a small town and most of them are mom and pop shops so they don't really want to work with the warranty company. It really is not in American Home Shield's control.

My pool pump stopped working and AHS has a really good process. I called them, they put a ticket in, and sent somebody out. The contractor was super friendly, professional, and knowledgeable. He fixed the pump, and now it's working perfectly. He even gave me more floaters for my pool other than what he was coming out for. However, there's a little hiccup in submitting the claim. I usually submit my claim for two separate things for them to look at, and I was told there would be one service fee. I even called back to verify that it was one service fee because I got an email that said it wasn't. And their rep said that she regrouped it together. But other than that, it was a quick, easy, and professional experience.

I've made a request once on the phone for a plumbing issue and American Home Shield contacted the repairman. It has been taken care of quickly. Recently, my water heater was leaking and I posted the claim online. The contractor came out, inspected the water heater and said we needed a new one. Within a few days, the new one was installed. It was smooth and they handed us all the paperwork. So far, my experience with AHS has been good and they are very useful.

My recent service call with American Home Shield was for my InSinkErator in my kitchen sink. I was definitely not satisfied with that because the person who came did not do the job completely while I told him that there's a leak going on but he refused to even accept it. Then the leak really happened after that and then I had to call them again. All the people who are coming in to make the service call were really doing it for the sake of just coming there, getting done, doing a quick fix to it and hoping that the problem doesn't come back. I've also had this issue even with my dishwasher. They refused to replace it or they don't know what they are doing.

American Home Shield works with our local banker and that was the only home warranty provider that they had. I used them only once and it was the day before our warranty expired. Their claims process was easy and quick.

I had a claim with American Home Shield for a dishwasher. They got us connected with somebody from Sears, and their guy did a good job. He didn't have one of the parts which he would normally carry with the gasket. So, he came back for a second visit to install the gasket and it worked out just fine and then, we got the receipt. The technician coming out and taking care of business and the claim with AHS was pretty smooth.

I filed a claim for my hot water tank, and it was a bad experience. I almost cancelled my service. The person who came out went back and forth with his decision on what he's going to do. Then he referred me to somebody else. That was on day three, and it was just too long. And there was nothing wrong with my hot water tank when the guy came out. I went through retention and they ended up working everything out for me. It was excellent and the guy wanted to help me in everything. But American Home Shield is not consistent with their customer service. It's actually horrible. Also, the vendors that they use try to make extra money on the side. When I got my pump on my pool, the guy said, "I could just replace all the parts or I can give you a new pump." I told them that we'll get a new pump, and he said that would be an additional $60. But the pump is covered by American Home Shield.

My microwave was running but not heating and when I turn on the electronic ignition of our cooktop, it sparks. And when I turn it off, the sound is supposed to be off too but it's always on. One gentleman from American Shield's office said I can order one service to solve these two problems so I took this advantage. I ordered then one guy came in and tried to fix the appliances. He was very responsible but he couldn't do it and said that he needed to order parts for both problems and that he will return in about a week.