American Home Shield Reviews

The most recent claim I had with American Home Shield was for when my pool filter motor died. I submitted it online and it's very easy. Also, dealing with their reps and their contractor was good. Everything was outside and as long as I give permission, they were able to go in the backyard and do what they needed to do without me actually being there. That was convenient and the pool filter now seems to be working fine.

I had a problem with the dishwasher and filed a claim with AHS over the phone which was a quick process. But the tech came with a part the first time thinking that that's what was needed and it was for the wrong dishwasher. If he had known the model number of the dishwasher before he came he would have had the correct part and it wouldn't require two visits. But it's not his fault. Whoever called the appliance repair person should have given him the model number of the dishwasher before he came so that when he did he was prepared. But normally the contractors AHS sent out have been good. My only complaint is that American Home Shield continues to go up in price and has gone up a lot. I started off with a $50 fee and now it's up to $100.

I'm very happy with American Home Shield. I put in a claim for a thermostat and burner problem. I did it on the phone and the representative was absolutely fine and pleasant. Everything went well, except the person who was supposed to come took a little bit longer than we would have liked. But we did okay in the end. The repair was done, everything has been good, and we're satisfied. However, I got something saying that I was delinquent in my payment even though I had set it up so that it would come out of my account every month.

I've been using American Home Shield for two and a half years and my experience with them has always been excellent. 60 days ago, the pilot light on our heater wouldn't light up. I called them and their representative was very friendly. The next day, they sent a contractor out to check the pilot light. He was really nice and had a lot of good advice for us. It was a simple fix and the heater has worked perfectly since the repair.

American Home Shield was really good. We have to pay $100 deductible and we call them if anything goes wrong. I had a booster pump put in my pool and submitting the claim with American Home Shield was great and they did an excellent job. The contractor they sent out was friendly, on time and they told me that they were coming. Then they showed up and did everything they're supposed to do. Everything has been fine since the repair. Overall, dealing with AHS has been good and I'd recommend them.

Had issues with some smoke alarms, submitted a request via their website. Immediately a contractor that lived FORTY FIVE MILES AWAY was assigned. I called to inquire and was told if I'd just called in the request instead of using their website they could have found someone closer, and to change now (three hours later) would result in "a lot of paperwork." After a pretty unprofessional service call, to which the contractor indicated he would need to contact AHS to verify if my contract covered the necessary repair, I waited two business days and contacted AHS again, this time to learn my contractor still hadn't reached out to them (or me, still hasn't a week later), but that it "didn't matter since smoke alarms weren't covered."

This has been a very difficult experience. I've been a finance director for a multiple franchised dealership. Working with service contracts and helping clients who need my advice. We have gone months without heat, in Pennsylvania... in the middle of winter! They recently had a technician explain it was the hot water heater that ran throughout the heating system who was the culprit. They authorized the repair. We thought this was a miracle, finally heat!! Well, after they removed the hot water heater they realized it was the wrong model. Now we sit without both heat nor hot water. With children in the house as young as 3!

I have been working with AHS regarding my broken pool heater for the past 2 weeks. My pool heater broke. The technician that came out stated that the heater broke approximately 6 month + based on visual estimate. I bought my house 4 month ago therefore AHS denied based on pre-existing condition. However, I have a home inspection report from when I purchased my house stating the heater is in fact working 4 month ago when I bought the house. AHS representative stated if I can provide the proof, it should be covered. I faxed and emailed the report. Then, I called back. The representative initially told me it's been "overturned" and therefore approved. I was happy. However, when I called back, the next representative denied this ever happened and stated that it was under review still.

My experience when submitting the claim for our dishwasher was reasonable. I went online and called the contractor that AHS picked rather than wait for them to call me. They sent a guy from Sears who diagnosed the issue right away and fixed it. I’d recommend AHS.

We've had a couple of claims previously with American Home Shield and they were pretty smooth. But the current one was a nightmare. The claim started in January and we asked somebody to come in and look into it. They came and they did some mistake. The guy said he will look into it but he never listened to us and went away. He was also rude so I told my wife to not worry about it and that I will call AHS. We requested them to send another one but they said they cannot send it unless I pay them $75 but if the diagnose is different, then we don't need to pay. I told them to forget about it. I knew definitely that's not our fight.

Submitting a claim with American Home Shield was easy. I had a problem with my microwave and I made a claim through their website. The repair looked good but then it had the same problem so I recalled the service. Other than that, my experience with AHS was mostly positive.

I called American Home Shield recently because of my ice maker and it was a good experience. They had technicians come out when they said they would. They were polite and very nice in assessing the problem. They ordered a part, came back, and put it in. The technician was awesome, so I couldn't be happier. The ice maker is working so well and although it sometimes freezes the whole tray, that's okay. We also had a fix care service for the air conditioner. Overall, the experience was seamless.

The light wouldn't work on my refrigerator and my microwave wouldn't work so I called AHS to file a claim. The representative was very nice and the technician that they sent was as pleasant as he could be. He's one of the most pleasant technicians I've worked with. Everything has been working.

I have submitted two claims to AHS but there were problems with both of them and only one was successful. The work that was done was quite excellent. The first time was for a problem with the pool. The man did not do a thorough job and he didn't clean up after himself and it wasn't fixed. The second time, when he came back, it was like night and day. He was totally different. He was nice, informative, and helpful. And as I remember, that day, I gave him a tip and he didn't even wanna take it. I said, "No, it's okay. Please. You had a bad day yesterday. We all have them." He fixed the problem and he was wonderful. So I just chalked it up that everybody has a bad day and this was a bad day for him. But the next one was a bit more serious and a bit more aggravating.

Our pool pump suddenly stopped working so I logged a request online with American Home Shield. It was a smooth process. Usually I submit the claims through the website, and when I had to call them a few different times, I was not on long hold. Then they called me and said they were gonna send somebody out, and then that contractor came. They fixed the problem, we left them a check, and our pool pump has been working fine ever since. Their customer service reps help solve the problems and are always nice.

I had a leaky pipe. Tried to pull up my contract with AHS on their website to see what is and isn't covered. The website continuously says "PDF unavailable", I tried several computers to be sure it wasn't a problem on my end. I went ahead and put in a service request. The company that responded failed to show up for their appt., after several calls, another appt. was scheduled. I attempted to give details about my leak and was told, "No just tell them when they get there." The guy finally arrives and says my leak isn't covered and leaves! I called the company for clarification because I was still was unable to access my contract online. I explained my problems with the website and the contractor, asked if they had a customer service department that I could speak with since the woman that answered had no answers and only attitude for me. I was told there wasn't a customer service department!

I am posting exactly how I responded to AHS directly:

I had a very bad experience with AHS and it is just total ripoff. I had an issue with the water heater which has to replaced. I have been a customer for 4 years and paying premium of 50/Month. Now they want to replace and they came up with charges which I need to pay from my pocket around 610 which is more than the Heater itself if I buy it from Home Depot and installation will be 300. My impression was that AHS will cover everything and it's a surprise to see the charges I need to pay from my pocket. It is just a total ripoff. So I don't recommend AHS at all. I am cancelling now.

Whenever I call to submit a claim, sometimes I get someone right away. But sometimes I have to hang up a couple of times, and sometimes it's the busy time and they always ask to leave my number and they will call me back. So I try to understand that because that's just some highs and lows. There are peak times when people call especially in the winter and we always have bad weather. In my whole time it's about twice that I've gone through a problem when no one got back to me right away but that's fine.

I was contacted by a customer service agent named Stacy, and she was the most professional and helpful person that I have been in contact with from this company. She was able to recommend that I get a second opinion from another plumber. I contacted a local plumbing company and confirmed that my repair was something that should have been covered. I did have to pay out of pocket for the repair up front, but Stacy came through, and I just received a check for the full amount of my repair in the mail. My experience with Stacy from American Home Shield is the main reason I am considering renewing my warranty with them next year.

Our washing machine needed to be replaced. AHS' representative took a very long time to get the machine and get it delivered. I was disappointed that it took 10 days to do it and I don't know why it took so long. On the other hand, the contractor that installed it were prompt, neat and knew what they were doing. They did the job and cleaned up. I was happy with the end result, and I'd recommend AHS.

American Home Shield was recommended to us. Submitting a claim was very easy and quick. The interactions with the technician were very good and the whole experience has been great.

About a month ago, our water heater wasn't making hot water anymore so I sent in a claim with AHS. I got somebody assigned and they came out the same day and fixed it. That was a very smooth process and a good experience. However, some things are very hit-and-miss. Sometimes I get a good contractor and sometimes I get a terrible one. More often than not, it's a disappointing one wherein, when I call them, I can't get through or I'm on hold for a half-hour. They want to schedule me, but it can take a few days to get a date when they're going to come out. In fact, I had experiences wherein I got frustrated and I couldn't get them on the phone to schedule, or the contractor came out, needed more stuff, but then I can't get a hold of him. We've also had some techs who don't speak English and some are lazy. Usually, we cringe when we are waiting to see who the assigned contractor is.

My most recent claim with AHS was when we're having an issue with one of our air conditioning units. Submitting the claim was awesome. I put it in online and AHS called me. Then the next day, a technician called me and then he came out on the first available day I had. The guy was very helpful, quick and rational. He walked me through the house, showed me what the issues were and went to the outside unit. He saw that it was a back-to-back and explained to me how everything's worked. He fixed it while he was there and it's been working great since. I'd definitely recommend AHS.

The oven stopped getting hot, so I went online, and put a request in. American Home Shield said that someone will contact me. Then I got a text and an email who it’s going to be. That company then called, scheduled an appointment and their service guy came in on time. He told me the heating element in the oven went out and before he did the work, he explained to me what was going on. I thought he would need to order the part and I would have to wait. But he just went to his truck, got the part, came back and placed it. He was quick and he fixed the issue. He also set expectations, saying it was going to have a smell because it's new. He told us to let it sit for five minutes and the smell will go away. We did that and there's no more smell. After that, I got a notification that they took the money out of the account. And I’ve been using the oven every day.

American Home Shield is a good company. I filed a claim for our toilet. Every time I flush the toilet, it was leaking on the floor below it. I was told that they do not pay for the cutting of the ceiling out unless they had to patch a pipe that way and they did not. I did get the ceiling fixed and everything is finished now.

AHS was offered to me buying 5 yo home built by a builder with high end appliances. I thought why should I spend few hundred dollars when everything was so new & high end. WAS I WRONG & WAS I GLAD MY REALTOR OFFERED AHS. BEST INVESTMENT I EVER MADE. The refrigerator freezer-dishwasher-dryer-furnace Allen worth thousands each went bad within months. Thank you AHS. I'm a grateful satisfied customer. Highly recommend AHS.

My original complaint is that it has taken 72 hours to get response from AHS and a local HVAC service provider for furnace repair. We've been without heat all this time. More importantly, the local vendor by the name of Mr. Absolutely Fabulous HVAC, LLC (can you believe the name?) has on its website a link to Arms.com which is a weapons and arms "marketplace". Really, what is this all about and why is American Home Shield letting its vendors promote arms sales?! On top of it, based on previous experience, we believe Mr. Absolutely Fabulous is incapable of servicing Carrier Products, which is the brand of our furnace. This whole AHS insurance deal comes off as the worst possible scam.

Thanks to consumer affairs and the helpful management staff of American home shield. My stove was finally fixed and I am now 10 times happier. I wish to use this experience as a learning tool for AHS and I plan on continue business with American home shield.

When I have a claim, I call American Home Shield and tell them what it is. Then they tell me who's going to come and follow up with an email. It works perfect and I have not had any problems with any of the work that's been done. The last time I called was about my water heater leaking. But when the guy came out here, he found out it wasn't the water heater. But he fixed it and he was real friendly. He was great and I like him. As a matter of fact, if I have any more plumbing problems I would ask for him. However, it looks like the warranty's going up every year because on my first year, it was $58. Then for my new contract, which started on February, it went up to $60.99. They said that it was because the rates were going up in my area. But there's no way I can verify that and I don't like that. If it goes up again next year, I'm going to be looking for something else.

American Home Shield has been very good. I almost get an instant response online and it’s much better than searching in the dark for repairmen. Ten years ago, I had to replace my stove and their buying power on appliances is excellent which is one of the reasons I belong to AHS. Then one time, a couple of years back, we had a repair on our microwave. The repairman was a lovely man who worked very hard but he was having difficulty getting a part. I also didn't quite understand why the repair cost over $500 and they didn't replace the microwave. But it was their decision and I got my microwave. My most recent claim was when the coil in the bottom of my electric oven was on fire so they had to replace it. I'd recommend AHS to a friend.

We had a leaking sink in one of our bathrooms at a vacation home. We called AHS and they gave us an appointment in the next five or six days and that's when we were leaving. They were unable to come out. I turned the water off so that it wasn't leaking all the time. We're very disappointed on that. When we got back, we called AHS again the first day and said we need to get someone out to fix this thing. They set up the appointment almost immediately, came out two days later and fixed it. There were a bunch of clean towels stacked up in the cabinet underneath the sink and the technicians got about half of those wet somehow in fixing the sink. We just had to rewash and dry them.

My air conditioner went out. I submitted a claim online and the dispatcher called me to make the appointment locally and then I waited for my appointment. The contractors sent had been fine. However, they’ve had to come back with a part. And every year I've had to have something done to my air conditioning, so I am a little concerned with that. And I don't know if I can completely blame that on them. But I have recommended AHS.

I filed a claim for an electrical work. The process was easy and went smooth, however, the rep I talked to couldn’t answer any of my questions and wasn’t sure of anything I was asking. So, I ended up hanging up and doing everything online. The technicians were great. They described everything that they're doing, what was wrong and how they're going to fix it, and they fixed it. It was done fairly quickly. I would use them again if we needed them. The overall experience was very good and the response was fast after putting the claim in with AHS.

I had a problem with the heater, which wasn’t working. I submitted a claim online with American Home Shield and got a call right away. The contractor, Temprite Heating took less than 24 hours to contact me, sending me an email almost right away. The next day, the contractor came and resolved the problem and everything went very good. I was very, very happy and pleasantly surprised. The contractor was great, very professional and knowledgeable. The performance of the heater has been excellent since the repair.

When I had a problem with my heater, I went online and submitted a claim to AHS. For this, they sent out the same contractor I've dealt with before with my air-conditioning. He was very professional and he knew what he was doing. It was a really good service and the quality of the repair was excellent.

I have been having an issue with my stove since 7/30/2016. The contractor they set me up is woefully inadequate to take of the job. It took me calling both the contractor and the AHS to get this resolved and each time AHS would just pass the buck and not get back with me on a status of either switching over to a new contractor or some status from the original contractor. Now I am on the phone with them now as of 3/20/2017 and after several phone calls they finally decided to switch contractors. They didn't take the initiative to realize if they cannot get in contact with original contractor to go ahead and switch contractors and let me know. Their customer service staff is woefully ill-equipped to handle this issue and I am still on hold now as they finally try to escalate me to Contractor support. Save your money and take the money you would pay in premiums and put it in a savings account for a rainy day. It ain't worth it.

This is by far the worst company I have had to work with. I have had so many issues with this company. I called in a service request for my garbage disposal which is cover. Tech came out, plunged the stopped up sink and got product info for the disposal. Never came back out to replace. Called AHS and informed them of this. That the stopped up sink was not the issue, but from of the broken disposal not working. Job was marked as complete. I had to buy my own and replace this. Spoke with a local AHS rep, was asked to send in proof of purchase for my purchase of disposal. They told me they would refund my money for this and apologized for the confusion. Never heard back from this over month ago.

I generally had a good experience with American Home Shield and I'm happy sticking with them. The one claim that we had was some leaking issue in the garage. I submitted the claim through mobile and it was good and quick. My husband interacted with them directly and he was happy with the result. The only thing with them was that the issue was a little bit urgent and there's a bit of a wait time. It was one second to file the claim but you need to wait for somebody to get back to you. Then you’d miss the call and then you have to call back and they schedule it a few days after. If there's any way AHS can shorten that period, that would be great. We're still monitoring their repairs because it may get more complicated issues, but it's working so far.

I would not recommend American Home Shield. I’ve called them four times about my air conditioner and different things but they never paid for anything. I have one air conditioner upstairs and one downstairs, but they're not cooling and it was 100 degrees outside. When I called them, they said that it just needed some Freon. The tech said that it's not covered except for the first pound, so I paid him for that. As soon as he left, within an hour, it wasn’t cooling again, but I couldn’t get in touch with anybody all weekend. I’ve also called the tech and left messages. What happens is if you already have a ticket going, you can’t fill another one out and it took five days before anybody got back out here.

Our most recent claim with American Home Shield was for our microwave. They called ahead of time, which was important, to let me know when they were gonna be here. The Sears guy who came out showed up on time and was great. He helped me with the dishwasher, took the microwave out and ordered the part. I had to loan him some tools but he was very pleasant and everything went well.

Our $700 washing machine was broken. I called AHS and there's a lot of hold time, about 15 minutes, half an hour. They sent a guy out and he was great, but he has to report back to them to see what they're allowed to fix or not allowed to fix. Then he has to leave and then we have to make another appointment weeks later. AHS is offering us $300 to buy a new one but we can't afford it. They said that since it's a new one, it has to have its own manufacturer's warranty but why would they want me to use the warranty if I've paid them? That's the reason why we bought the contract. So we're still stuck with a broken washer and it's been a couple of weeks.

Recently, I filed a claim with American Home Shield for plumbing on our rental property in New Jersey. Submitting claims online goes well although I have to call if the online system has problems. Otherwise, it's usually easy. I give AHS the tenant's phone number and they call them and coordinate for schedules. The repairs have been satisfactory.

American Home Shield was recommended by somebody I knew and my experience with them has been great! The technician that comes out here has been knowledgeable and they always complete the job to my expectations.

I'm in an area in the country where home warranties aren't as prevalent as they would be in the south. We're in New England and I only knew about home warranties from down in Florida, because everyone has them for their air conditioning and they live in places where everything breaks. But my two cents is now that appliances are such crap that having a warranty is one of the best ideas ever. I'm in the real estate and development industry and we used to offer, with new construction, a 2-10 Home Buyers Warranty. We stopped doing that a long time ago, but my initial goal was to have something to offer because we're an independent agency. So, we don't typically get involved in that and I haven't seen a lot of it lately with the agencies anymore.

Submitting a claim with American Home Shield was always easy. I call in, they then get back to me, and set the appointment. Recently, I had some issues with my pool pump. Their contractors were very good. They called ahead and made sure somebody was there. They went out quickly, got things done, and everything was really nice. Their reps have always been polite and helpful as well. On the whole, my experience with American Home Shield was great.

We filed a claim for plumbing to American Home Shield. The water was leaking from the tub, the handle was messed up. AHS came out and they fixed it. Whenever I filed a claim, I do it online. It is simple and the website is easy to navigate. My son was here when the contractor came and he thought the guy was knowledgeable and good.

I had a problem with the heating system in my house and called America Home Shield. They sent me an email within minutes about who was gonna contact me. Then Temprite contacted me and the next day it was fixed. Two gentlemen came to my house, and they couldn't have been nicer. They called me 5 or 10 minutes before they got to my house, came in and did their work. It was fantastic. American Home Shield is great. I promote them to everybody I know.

My most recent claims with American Home Shield were for an electrical issue and a plumbing issue. Submitting a claim was really good and fast. I'm a call kind of person and I like to talk to somebody. I've had really good service whenever I've called them. Whenever I had a question, I've felt like the people on the phone listened to me which was nice because customers don't get that a lot. They actually heard what I said and catered to what I was wanting to know. I used to train people in call centers so I'm critical with that and they did a good job. The technicians that came to my home were very professional and did a good job. I had to call multiple times but it turned out that the issue wasn't anything they had anything to do with. But they looked into it anyway and explained to me what needed to be done. It was a good experience. I'd definitely recommend American Home Shield.

I filed my most recent claim with AHS regarding a water pump. I called it in and they had a contractor come out the next day who put in a new water pump. Everything went fine with the contractor. The quality of repairs is a 10.

AHS made the claims process seamless and easy. Our pool pump was spilling water so I filed a claim online and Aqua-Brite Pools contacted me and set an appointment the very next day. They took care of the problem and we're good to go. I've recommended AHS to several friends.

The most recent claim I had with American Home Shield was when my pool pump burned up. It's finished and it's great. They did a good job. Their reps are great to talk to and there was no problem at all. Also, the contractors they sent out were very good. Everything's perfect and I'd recommend them.

I submitted a claim to AHS for my leaky shower. Everything I’ve had with their representative has been great. However, the contractor wanted to rip my whole bathroom apart so he could get into the wall. It took me 20 minutes to convince him that if he just stepped to the other side of the wall, he doesn’t have to cut the whole bathroom apart, he will just cut a little hole in the wall. Finally, I told him, “I'll just cut the hole. I’ll show you how to cut it.” He was like, “Oh, well, look at that.” And then finally, he fixed the shower. I walked over there and said it’s still dripping. He says, “No. It will stop dripping in about a minute.” Fair enough, about a minute later, it stopped dripping. And then about three hours later, it started dripping again and then stopped.

I've had American Home Shield for a while now and I like the service. The last claim was with the refrigerator. The ice maker was not working properly so I filed it over the phone. It only took about 10 minutes. The claims rep was very nice, good, and professional. American Home Shield assigned a contractor that day. The contractor contacted me that day to let me know when they will be coming out, which was in about a couple of days from the day I made the call. Then they came out between the times that they've said they would. They diagnosed the problem and fixed it. The performance has been excellent since the repair.

I had some other contractors come in and redo my terrace level. When they pulled the furniture away from a corner, there was water damage and looked like mold. So I called American Home Shield and they sent someone out really quickly. It was an old water leak from something that I had gotten fixed back in September, but the company said if I see anything within the next 60 days, they’ll come back out with no charge. The contractor was very thorough and very professional. He examined all the areas to make sure there wasn’t a current leak. He went outside to make sure there was nothing going on. He said he could go through the wall and see if there’s still a water leak, but because everything was bone-dry when he knocked on the wall and looked outside, he went to the water shutoff and made sure that he didn’t hear anything from it. He was very good.

When I had a plumbing issue, submitting a claim was not a problem, but getting someone to fix it was. I already paid for the service about six months ago, but the person who came and fixed it didn't do a good job. So I paid again for something that should have already been fixed. The guy who came over did a great job though. He even followed up which is the first time ever since I used someone that American Home Shield sent. A follow up on a plumbing issue that wasn't as dramatic just to make sure it held and if other repair needs to be made for a family with a newborn goes a long way with me.

American Home Shield serviced our house in Connecticut while I’m currently in South Carolina. The rep that I spoke to over the phone was very helpful. Since I’m almost 900 miles away, they needed to contact my real estate agent so she could let their technician in. It was a big relief off of me instead of going up there myself to let somebody in and stay there while they do their work. Needless to say, they were early and there was no question asked. My agent said the process went very smoothly and she was very pleased. They were punctual, very courteous and very thorough.

When we purchased our home in September of 2009, American Home Shield was one of the things that came with it. The seller had included it for a year in case there were any issues. And we were grateful we had it because we ended up having some issues so we continued it after that. The reps were polite. But there's quite a lengthy wait to get a hold of somebody and had to sit on hold for a while. And I have tried doing the online request, and I feel like I'm explaining to them more what the issue is on the phone than me trying to type out what I'm trying to do.

AHS is always great. had excellent interactions with their rep when I called a claim in for the dishwasher. They notify the repair people and the repair people will text or email me and say they would need to schedule an appointment. Last time it had to be a double repair trip and I had the same contractor come out twice. We put the pump in, it ran one-time and stopped. That same time, the board was going out, too, but we didn't know that. So he had to come back out and put the computer board in. I've only used the dishwasher a couple of times but so far, it's worked fine.

Our dishwasher went out. After waiting almost a week for the plumber to come out and fix it they ended up doing more damage than good. Home Shield says they aren't responsible even though it was the company they sent out. Over a month later and 4 visits from said plumber still not fixed. Home Shield finally offers to help me get a new dishwasher but the one they offer isn't even comparable to the one I own. If you are looking for a home warranty company this is not the one to get!

My shower was horrible and the water would never go down, and it was a little easy to submit the claim online. It took a few days back and forth because I have to outsource, but once AHS got the company to come in, they took care of the job properly. The contractor was good and professional. He fixed my water system, my tub, and my pipes. He did a really neat job and I'm very satisfied with the service. Now, since he fixed it, everybody in the household is much happier. And it's much better to take a shower these days. American Home Shield did everything I asked and I really appreciate their help. They followed up and made sure that the job was completed. They are very professional. They listen and follow through. It's been a long time since I've been using them and I have no problems. It's been a good experience with them and I'm happy that I have them on my side.

My most recent claim with American Home Shield was for my refrigerator and it was easy submitting the claim. I had very good experiences with their reps who I talked with and the contractors they sent out. However, my dishwasher was holding water and they came and looked at it but it's still not working right.

Filed a claim with American Home Shield when I had a plumbing issue. I did it over the phone and their automated process was simple. The contractor called me back right away, we scheduled the appointment and it went great. The plumber who came out was very good. When I told him what the symptoms were, he walked outside and knew right away what it was. He was very knowledgeable and very pleasant. He pinpointed that it wasn’t a plumbing issue but was a problem with my septic tank. He then made a recommendation for several septic people and I called one of them to come out here and then they solved the problem. I'd recommend American Home Shield.

Recently, I had an electrical claim for my kitchen ceiling light and another for my stove. Two out of four of my stove's burners weren't working. AHS' contractor was able to get them to work so they are fine. However, my biggest problem was the light in my kitchen. I ended up calling AHS because the contractors said they tried to contact me and they couldn't. AHS told me to call them and I did. I was told they have scheduled me and were going to be out in a day or two. I stayed home all day waiting. Almost past the time the contractors were supposed to arrive, I called to make sure they're still coming but they did not have me on schedule.

American Home Shield is great and I love them. I started with their service way back in 2001. We have changed houses a couple of times so every time we moved, I get another warranty from them. I call them when I submit a claim and it's easier for me. There is no a wait time. If it's the weekend, somebody's calling me first thing Monday morning. Recently, my washer was not draining. It quit rinsing and spinning and I need to get this fixed. A guy came in, and he was the nicest person in the whole world. He tried to clean it and fix it but it didn't work. He had to order a part for it, then he came back and fixed it.

About two weeks ago, I placed my fifth call to American Home Shield for the heat furnace. The first time I called was in December. They had solved the problem but then 2 to 3 weeks later, it broke again. I called again, they came back, and fixed it. It happened about 4 or 5 times. But I'm not sure if it's the same issue all the time because it's a rental property and I don't live there. One time, it was the thermostat, and another time, it was the valve. But every time the contractor goes, the furnace would run. And then it would go down again.

The hot water pipe burst under the sink, so I raised a claim with American Home Shield. They had Hers and His Plumbing come out and according to the service guy, it would spring rather than running it down. So, it wasn't collecting in the plastic thing I had in the bottom. We had to pull the whole underneath of the cabinet out, and I'm waiting on my homeowners. I've had this contractor before and they are really good. They had to come back out a couple of days later because there was a drip and they corrected it with no problem. However, after submitting a claim, it takes a little bit longer for somebody to come out, especially on a Friday or Saturday. American Home Shield would contact the contractor who will call me back. And for my last claim, it took four days for a contractor to call me. But the claims agents were wonderful.

First of all, I have been an American Home Shield Customer for many many years. My downstairs heating unit went out a week and a half ago and I am still without heat (Mind you, it is very cold here and I have children in the home). I put in a work order to have it repaired and the Heating company said they had to order a part for the unit. After waiting a few days (still freezing cold), my husband called to get a status on when the part would be in and they told them it would be a few more days.

I have had American Home Shield from my days living in California from '92 until 2014. Then I used them again as soon as I moved into my New Jersey home in 2014. Their service is amazing. They have very prompt scheduling and I also have a very reasonable monthly fee. The service calls amount to $100 that covers 10 different appliances. You're given the opportunity to pick the appliances of your choice. So far, I have no complaints at all. The contractors they have sent have kept me very well informed. If there’s a delay in a part that was needed, I was very well-informed. I am very pleased with their service and everything is working as it should be. I've been completely satisfied with it and I have recommended American Home Shield to friends over the years. I will continue to do so because of the quality of the service and their responsiveness and being able to talk to someone directly when you call without having to go through voice prompt.

Dealing with American Home Shield is absolutely wonderful. Our dishwasher quit washing the dishes on the top rack. My husband submitted a claim online and the contractor that they sent us was absolutely awesome to deal with. He called us to say that he was gonna be coming and he was actually able to come the very next day. He was very on top of things. My dishwasher has much better performance since it was repaired. It's like brand new. We just had our house last November and it was the first time we used AHS. It was easy and we liked it.

My most recent claim with American Home Shield was for my oven and microwave. Submitting a claim was very easy. I submitted it, the company called and the next day, they came in. They were great and the contractor who came out was completely fine. They fixed what's needed to be done and they were out of here. Overall, AHS is good and they'd back you up pretty nicely.

I used to be with First American when I lived in Central Florida but they don't cover the area where I moved to. I talked to the Realtor that I bought the property from and they had mentioned American Home Shield and other companies but they didn't make a recommendation as to who to go to. AHS was the first one that reached out and their price was in line with what I had been paying before so I thought I'd give it a shot for a year.

There was an issue with our central AC and submitting the claim to AHS was very simple. I love the fact that they have an online portal. When I do it online, they immediately communicate to me that they've received my claim, as well as when they assign it to someone and whom it's been assigned to. It's really nice because I'm never wondering what the status of my situation is. Also, the contractor that came out was one of the nicest people I've ever dealt with. They sent someone from Total Air Care and he was exceptional. He did the repair and I had AC again very quickly. American Home Shield has continued to be very responsive and the contractors that they use have been excellent.

Most recent issue was with a refrigerator. Submitting a claim to American Home Shield was not bad. I always call but sometimes I have to wait for a long time. The reps were good and for the most part they've been courteous. I've also had good experience with the contractors lately, never had any issues with the repaired items.

I'm having a terrible experience with American Home Shield and this is the second terrible incident that I've had with them. They quickly sent a technician but he was unable to fix the dishwasher. He told me that my dishwasher is irreparable. I called AHS and they said that they will have somebody call me back, but we haven't heard back from them for almost three weeks now. I have to wash my dishes by hand because I've been without a dishwasher for almost a month.

American Home Shield dispatched ACE APPLIANCE REPAIR to repair my fridge. ACE APPLIANCE REPAIR is one man company (very rude person). He unplug our fridge and ordered parts. Problem started when the Ice melted from the freezer and damaged our beautiful wood floor. AHS is not willing to cover the damage since they are claiming that this is a secondary damage and they don't cover secondary damage but I think it's a negligence from their contractor and they should be held responsible for this. I ended up with repair cost estimating thousands of dollars since no one have the similar material and we and previous owners don't know where the wood has been bought from, don't know the brand. Even with the closest match the replace wood will look different. I feel like suing American home shield.

I switched from Choice to American Home Shield hoping for a solid home warranty. Bad decision. Their website has no records/history of what is going on with your ticket. They use the bottom of the barrel appliance companies. My freezer quit freezing and 10 days later it is still broken. It takes forever to speak to anyone at the Home Shield company. What a pain. Choice at least got things fixed right away.

I can't believe this company gets good reviews. I have used this company twice and was refused service both times. The contractors they send out have horrible reviews and just take your deductible and lie. I should have read the contractor reviews first. My mistake. It is impossible to speak to an actual person when you call. My next step is the Better Business Bureau, where I will report the contractor and American Home Shield. Buyer beware! Don't go by all of the good reviews for this company!!! Worst home warranty company ever!

I'm a realtor and have AHS on a rental property. There was one particular vendor I was not pleased with. I had an AC company come out three different times but they still couldn't fix the problem. They wound up pulling the unit out of the wall. It messed up the wall so I went ahead and had them send me a check and I hired somebody different. Most recently we had two issues. One was electrical. They said something’s stopped working and the kitchen area had power. And then the second was that the stove stopped working, but they weren’t sure if that was related. So I put both of those things in on the claim and then the electrical people came out and said it was all related and they did a new fuse. So I cancelled the Appliance Pro people from coming because the electrical people had already fixed the problem.

I filed a claim to American Home Shield a week ago for my heating system and it has been a good experience. Their contractor was very good.

One of my tubs was leaking and fast water was coming out. I had this issue happen before and American Home Shield helped. But at one point, one of the plumbers who came out wasn't a friendly type of guy and he wasn't handling the situation like he should have. And when I called AHS and asked if they could send a different company out, they did and I got the problem resolved. Everything went smoothly. Also, if I ever called and needed to speak to someone, I always got the answers that I had called for. I have recommended AHS to a couple of buddies of mine already.

We've had a few claims in our first year in this house, and AHS has been absolutely reliable, trustworthy, and helpful. I just call them up and tell them what the problem is, they ask my location and give me the name of a couple of places or one place. And they even give me their number in case I want to call if I'm not going to be available too frequently so that I can set the appointment up with them, which I have done a couple of times.

I filed my most recent claim with American Home Shield online and their website was very easy to navigate. The contractor was great and he explained what he was doing. I had to get a part replaced but it wasn't the part that he fixed. The issue was a bathroom tub faucet and he replaced a major component. Two months after he did that, the handle cracked. I just had to replace it and that wasn't a big deal. Other than that, everything he did was fine.

I understand the American Home Shield claim process and how it has to work. I understand going into a queue so I don’t have a problem with doing it that way. I have my own little two-step process, which seems to work best. I go online and submit a claim. I then get a response back that tells me that someone will come and fix the problem, for example, a week from next Tuesday. I get who that someone is and I get a phone number for the business. I call up the business and I make my own appointment, usually within the next one to two business days.

We've had American Home Shield for many years and we've stayed because we were fine with what was going on. It's something we know we have and we're happy that we have it. We depend on it and have recommended it. We recently had a plumber and he was great. He was a very nice person and easy to work with and very prompt in their reply.

American Home Shield is a company backed on lies and stipulations within contracts that prevent them from actually covering the expensive materials in your appliances. They are manipulative and unreliable. Do not ever buy an American Home Shield warranty, my AC has broken 3 times in the last year and they will not replace the unit, they simply fill it with Freon and say "it's fixed."

We have been customers of American Home Shield for over a year. When we submitted our first claim for our heater, it is denied. There were a lot of technical terms thrown around not only by the HVAC company that they sent to our home, but also by AHS. We were told that we are having flame-outs on our unit and that the flames melted a pipe which caused water damage to our control board. So... AHS has denied the claim based on water damage... Which was caused by the flame out of a heater that needs to be replaced. We are still working with the HVAC company as well as AHS to see if we can come to a resolution.

I was selling my house, so I had about eight claims just to get things ready. I submitted the claims to American Home Shield online and by telephone and within four days they got the contractors out. The contractors were fine and they got everything ready to go.

The service from American Home Shield has been great. We haven’t experienced any issues submitting claims, but the challenge with AHS is that they don’t necessarily have vendors that can accommodate all the needs. When our septic tank was not working, we had to wait a week before we can get somebody here to check it out. They did a good job at repairing it, but getting them here to repair it is the problem. We had the same challenge with the AC. We really don't have any advantage over anybody else that calls a random number to get a service. Other than that, we will absolutely refer AHS. We know that we are secured and that AHS will take care of our issues regardless of the time frame.

American Home Shield is awesome. My last claim was for an oven, and submitting the claim has been great. The AHS representatives have been okay, however, there was a couple of them that could use some more training. Twice they were supposed to schedule someone to come out and they kept giving it to a company in Pittsburgh, which is six hours away from me. I'm in Lancaster. I kept trying to tell them that the company is not here and they kept saying, "No, it's okay. You're in their service area", which was insane. I'm so far away. So, I waited a week and I never heard anything from them. I then called back and it turns out that it was all messed up. In the end, it got all fixed and someone came out and it's all done. The contractors have all been great, and overall, I've been happy.

American Home Shield's representatives have usually been good and have definitely improved. I used to have them at my old house, but I dropped it for a while when I came to this house because the seller bought a different policy. Now that I went back to them, they're getting better throughout the years. Although, sometimes it's a challenge getting the contractors scheduled or getting a ticket open, but once the people show up, it's always a really good experience. I once had a plumbing issue so I submitted a claim online, and the contractor they sent out was really good, professional, and explained some things to me that I'm sure he didn’t really have to do but it was helpful for me. I give him a really excellent rating. Everything's been fine since the repair.

I had a plumbing issue with the kitchen sink and my experience when I submitted a claim with American Home Shield was a disaster. They sent a plumber from Lane Plumbing but he was a joke. He called me the week between Christmas and New Year’s, and before he even got to the house, I could tell he didn’t want to be there. He got there and told me I had a dead rodent in the wall. Then another one who I’ve worked with before came out. He told me it’s not a dead rodent - that I got a leak in the smokestack and I need a smokestack test.

For the most part, I'm happy with American Home Shield. The representatives are great. However, whenever I'm calling in a claim, it takes them some time to respond and it's very annoying. It can be as little as 10 minutes and sometimes I've given up after 25 or 30 minutes. And sometimes I try to do it online because that certainly would eliminate the waiting time but for some reason, I'm not able to do it. They should improve their phone communication system.

I recently got American Home Shield to have somebody come and repair my water leak. Submitting a claim was easy as it was automated. I did it at midnight and the following day someone came out and solved the problem. The contractor was on time and the repair was professionally done. Overall, the service was excellent.

It's been over 1 week so far, and I still have not had a contractor come out to fix my water heater. It's currently leaking into my neighbor's space, and I have to turn it off -- which means no hot water for me. I have taken this whole day off -- spoke to a rep this morning and have yet to have a contractor respond to me yet. I have now been on hold for about 20 minutes waiting to speak to someone. I have just got on the phone with a Rep and I will see how long this takes before I complete my review. I am now back online and the rep is telling me that I should have received a call from the contractor -- this is absolutely ridiculous. Do you use only one contractor in an area? Or maybe there is nepotism in selection of a particular contractor out of favoritism? I will continue to hold. What should I do if my neighbor sue me for damages from the water that is flowing to his storage?

Dishwasher repair turned into Nightmare! We have waited going on 2 and a half months waiting for it to be fixed or replaced. Still no resolution. Starting in early January we ran into issues with our dishwasher. The dishware is not draining. Our home warranty sent someone out a week or 2 later. They looked it over and said they needed to order parts. So they ordered them, and came back out a couple weeks later. This time the parts were here and the tech installed them, and reported that the issue was fixed... He left, and when my wife came home reported that it still was not fixed. We called the American Home Shield and let them know and they said they would schedule them to come back out a couple weeks later.

I've had American Home Shield for the last three or four years and I've only used one claim. It was for the washing machine and I submitted the claim over the phone. Dealing with the rep was good and they were pretty friendly. Then, the contractor that came was pretty professional, on time and good. They came in and it was very quick. They knew exactly what the problem was, they fixed it and left. It's been good since then and I haven't had any problems with it. I also hired them back to clean the ditch on the dryer.

I've been with American Home Shield for almost 20 years. When I bought the house, the warranty was transferred over to me and I kept it because the service was good. Moreover, their prices have been competitive. The representatives that I speak to on the phone are knowledgeable and polite so I'm satisfied with their customer service. However, I had one or two problems along the way where the repair didn't hold up. It was after the 30-day grace period and so, I had to pay for it again. Nevertheless, the majority of repairs have held up well. Overall, I would recommend them.

American Home Shield has been excellent. I’ve never had a problem submitting a claim. I had this company many years ago in Georgia and Ocean City, Maryland and I've never been disappointed. There was one time that they sent a bad person but they corrected it. I recently submitted a claim for the furnace, which was not working. The lady who runs this plumbing and heating company came right in. Her men spent three hours repairing the furnace. They ran to get a part from Home Depot, came right back, and repaired it. They set the thermostat, and it’s been fine ever since.

The boiler mechanic that American Home Shield sent was not the best because he just came, looked in the boiler and said it's fine. But the boiler is no good. In fact, the gas company came and said there's carbon monoxide leaking and I should put the boiler back into service. They said it was dangerous to my house and my health and they wanted the name of the mechanic who worked on the boiler but I didn't give it to them because I didn't want to get him into trouble. He was a nice guy but he was not competent.

I submit my claims to American Home Shield either on the phone or online depending on where I am and whether I have my contract number available immediately for me, though I prefer to call on the phone because then I know I'm talking to somebody and not a piece of automation. The representatives are usually very helpful and it's very good when the technician shows up. I had a plumbing issue at my condominium and it was a leaky valve. A technician came in, replaced the hot and cold water valves under the same sink in our bathroom. It was done and the plumber left in 30 minutes. The repair was completed, was perfect and fantastic. It was one of the best service calls I've had with Total Air and Polar Plumbing. I wrote a letter last year complaining about Total Air and their lack of responsiveness, but since their recent visit, that seems to have been cured. I also recommended AHS several times.

The new boiler was not heating the west side of the second floor of my home. I called American Home Shield, they opened up the ticket, and I had someone in my house a few hours later. The contractors were both from the same company in Clifton, and both were very knowledgeable and resolved the issue in a timely fashion. Since the repair, my home is still heated. Everything's still working after a snowstorm that we had up here. It was a very efficient experience and the claims process of AHS is excellent. When I've called, the reps have always been very pleasant. The contractors that they select are excellent, adequate, and very considerate of my time.

AHS had a plumber do a repair on my gas hot water heater. He replaced the gas valve and the water heater started to work fine but a few days later, I went down to my basement for something else and noticed that there was a lot of water in the pan underneath my water tank. I learned when American Home Shield replaced one about seven years ago that a water tank should be put into a plastic container and then that container be placed into a floor drain. And since it was no big deal -- it cost me $35 to do, so I did it. It saved me this time from having my whole cellar flooded. Since the repair, it's been excellent.

Submitting a claim to American Home Shield was a relatively easy process. Apart from the fact that I have to make a call, it was seamless and good. The technician that they sent out to my home has been also good. He took care of the problem. He's also very courteous and very honest. I had to call him out twice because American Home Shield has a maximum that they'll cover for. So the technician that was sent down on behalf of American Home Shield didn't want to just start fixing parts before he knew what the actual problem was. He came back a second time two days later to fix the actual problem once we identified it. I was happy with that.

The last couple of times we submitted a claim with American Home Shield were more difficult because they took the option for oil heat off the list. So I called them and submitted the claim over the phone. I told the rep what our problem was and they were friendly and courteous. Some reps were more knowledgeable than others but the rep I talked to was knowledgeable enough to get us what we needed.

We recently utilized American Home Shield. The claims process was very straightforward. The local partner called within a few days as specified. They came out, arrived on time, and did a professional job. They couldn't find exactly the problem that was being encountered because the symptom wasn't showing itself right when the technician came. But he handled himself in a very solidly professional manner. We're quite satisfied with what they were doing. As for the overall value, we're not entirely sure we're going to renew. But it's been a reasonable service.

I filed a claim with AHS online and got a technician out three days later. He didn't look quite experienced. It took him about one and a half hour to figure out the problem. And he came half an hour late, too, and I had an appointment so I was a bit on edge. I had to call in AHS to see where he is, and the guy on the phone was very nice and managed to get ahold of the company and the guy that was coming to my house. He told me that the technician's gonna come late and that he'll contact me. That's when the technician called me to say that he'll be late. When he arrived, he didn't even apologize.

I submitted an online claim for a water heater issue to American Home Shield. After receiving some follow-up emails, I received a call directly from the vendor who was scheduling an appointment to come out to my house. The process of submitting a claim was convenient as I didn't have to call American Home Shield. As soon as I had a claim number, I was able to log into my account, submit everything online and speak directly to the assigned repair company.

I've had American Home Shield for five years now. At first, I would call in to submit a claim, but lately, I do it all online and don't have to worry about it. Recently, there was a leak at the bottom of the garbage disposal so I submitted a claim online. It was super easy. The contractors sent by American Home Shield were all delightful, wonderful and very helpful. On all of the repairs ever, everything has worked like it supposed to. It has been delightful.

My pool pump stopped working and AHS has a really good process. I called them, they put a ticket in, and sent somebody out. The contractor was super friendly, professional, and knowledgeable. He fixed the pump, and now it's working perfectly. He even gave me more floaters for my pool other than what he was coming out for. However, there's a little hiccup in submitting the claim. I usually submit my claim for two separate things for them to look at, and I was told there would be one service fee. I even called back to verify that it was one service fee because I got an email that said it wasn't. And their rep said that she regrouped it together. But other than that, it was a quick, easy, and professional experience.

I've made a request once on the phone for a plumbing issue and American Home Shield contacted the repairman. It has been taken care of quickly. Recently, my water heater was leaking and I posted the claim online. The contractor came out, inspected the water heater and said we needed a new one. Within a few days, the new one was installed. It was smooth and they handed us all the paperwork. So far, my experience with AHS has been good and they are very useful.

I had a water leak up under my kitchen sink. I submitted a claim with American Home Shield and the claim representatives were fine. Everything went well. They called and said that they submitted the request and that company would be calling. And within maybe 30 minutes to an hour they did call. The contractors were fine. But they had to come out a couple of times.

It's pretty easy to submit claims to American Home Shield online. It's very straight-forward and they were pretty good in calling me if I had any additional questions. But there were multiple times where the vendors that they picked didn't respond even if I left them multiple messages. I've noticed it more only in the East Coast because I've had AHS when I was in the Mid-West and they were much better. I contacted them about it and they said they were having trouble with the vendors out there. It's a small town and most of them are mom and pop shops so they don't really want to work with the warranty company. It really is not in American Home Shield's control.

American Home Shield works with our local banker and that was the only home warranty provider that they had. I used them only once and it was the day before our warranty expired. Their claims process was easy and quick.

My recent service call with American Home Shield was for my InSinkErator in my kitchen sink. I was definitely not satisfied with that because the person who came did not do the job completely while I told him that there's a leak going on but he refused to even accept it. Then the leak really happened after that and then I had to call them again. All the people who are coming in to make the service call were really doing it for the sake of just coming there, getting done, doing a quick fix to it and hoping that the problem doesn't come back. I've also had this issue even with my dishwasher. They refused to replace it or they don't know what they are doing.

I had a claim with American Home Shield for a dishwasher. They got us connected with somebody from Sears, and their guy did a good job. He didn't have one of the parts which he would normally carry with the gasket. So, he came back for a second visit to install the gasket and it worked out just fine and then, we got the receipt. The technician coming out and taking care of business and the claim with AHS was pretty smooth.

I filed a claim for my hot water tank, and it was a bad experience. I almost cancelled my service. The person who came out went back and forth with his decision on what he's going to do. Then he referred me to somebody else. That was on day three, and it was just too long. And there was nothing wrong with my hot water tank when the guy came out. I went through retention and they ended up working everything out for me. It was excellent and the guy wanted to help me in everything. But American Home Shield is not consistent with their customer service. It's actually horrible. Also, the vendors that they use try to make extra money on the side. When I got my pump on my pool, the guy said, "I could just replace all the parts or I can give you a new pump." I told them that we'll get a new pump, and he said that would be an additional $60. But the pump is covered by American Home Shield.

Submitting a claim with American Home Shield is very easy. I had a plumbing problem and the contractor came and did a great job on the repair. He was very professional. AHS did what we required.

My microwave was running but not heating and when I turn on the electronic ignition of our cooktop, it sparks. And when I turn it off, the sound is supposed to be off too but it's always on. One gentleman from American Shield's office said I can order one service to solve these two problems so I took this advantage. I ordered then one guy came in and tried to fix the appliances. He was very responsible but he couldn't do it and said that he needed to order parts for both problems and that he will return in about a week.

I recently called AHS to have a faucet fixed, but didn't find out until after they had sent the technician, he had done the diagnosis and I had paid him, that they weren't covering me for faucets. I've been a customer for several years and at some point, my contract changed but I wasn't notified. And it was very upsetting that when I made the call, the rep I spoke to didn't know that I wasn't covered. They said they had sent me a different contract. I remember talking to someone when I renewed my contract and asking them if anything changed, and I was told nothing but the amount. I had so many claims last year that they were going to charge me a higher amount, but everything else in the contract is the same, and that turned out to be not true. The sales and service processes don't connect as efficiently as they should.

I love American Home Shield's program and I'm happy with the service. Most of the contractors are very pleasant and I get what I pay for. They do very good work, especially the plumber who is awesome. The pool heater people are always very good, too. They call us and come every year and try to get it up and running. I'm sure I’ll see them in the summer.

My ice machine in my freezer and my dishwasher buttons got broken. I had never used a home insurance service in my life and had never used AHS before so I didn’t know it was supposed to be one claim. I thought that I needed to pay for two separate services so it never crossed my mind to not put them in separately. I reported them a couple of hours apart. They assigned me one service and the vendor never called me in the proper timeframe. So I called American Home Shield and waited a ridiculous amount of time. I figured I’d contact them by e-mail and so finally, the first vendor came and the person who came to service was wonderful. He was fast, efficient, and really nice.

I submitted a claim for my refrigerator last week because it had ice built up at the back, and submitting it online was very easy. However, there was an issue with the phone number of the company that was outsourced to fix the problem, so I had to call them two days later. They came out on Monday this week to check out the issue, but they're still going back and forth with American Home Shield on the parts that they want to install, so the issue isn't resolved yet. I called the appliance company today to inquire what was going on and I haven't heard back from them yet. So, overall American Home Shield was not good.

Whenever I call American Home Shield, they usually are able to get somebody here really fast. It's not as smooth always as I'd like it to be but it really does help to get somebody out and diagnose the problem as fast as they can. But sometimes, it takes a little bit longer than it needs. But they do fix my issues and for the most part, they have reputable people. I'm pleased with their service. Their contractors are very friendly and very knowledgeable. Unfortunately, with the hot water heater, they sent a plumber but my geothermal system was attached to it and the plumber didn't do that. AHS was able to tell me though that I could find somebody on my own and then they would reimburse it. So, it all worked out.

My water heater kept turning off so I called American Home Shield and presented my claim to them. They had a different company give me call and sent me an email of who would be contacting me first. The people contacted me in less than 20 minutes and said they could come out the next day but due to my availability with working they came the next week. They found out that they couldn't fix the problem right then and there and that they would have to order the product to fix it, so that's what they did. They ordered it, it came back a week later, and the contractor came back. I paid $75 the first time he came and then he fixed the problem when he came back. Everything was okay and I didn't have to pay again. He did a great job. Everything's working fine with no problems at all since the repair. I was surprised they were responsive.

We had a leaking pipe in our basement. I submitted the claim online and the process was quick and easy. The company called us within an hour and asked if they could come out on that weekend. They did and they did exactly what I was hoping they would do. It was perfect. What happened was there was a tiny pinhole leak in our copper plating. The copper plates needed to be replaced so I was concerned that the company would just gonna solder it over to keep it from leaking. But when the technician came, we explained what had been happening to him and without any further discussion, they replaced a good fourth of the copper plates with a PVC pipe. So that wasn't just a temporary fix, it’s the real deal. It was just $75 which would have been at least $400. American Home Shield has often saved us hundreds of dollars that would have been a huge headache.

I selected highest plan from AHS considering I will get full protection and peace of mind. My first ticket raised is still not solved after one month. Instead AHS is asking money for each visit of different vendor for same ticket. And there is NO TIME LIMIT to close ticket. One month back when I had first issue and logged service request, it was good experience as I get mail of acknowledging request immediately. I logged complaint for appliance issue. They assigned a vendor company to do the service. Vendor company gave me appointment after 6 days to visit my house. They have no other time available so I must had to wait for 6 days.

I have had American Home Shield for a while and I recently bought Choice. I used them once and they delayed everything. It took three days so I dropped them right after what I called them for. It wasn’t like when I call American Home Shield where everything’s done quickly so I decided to stick with AHS. When I had a problem with my water heater, the guy who came in said he can’t fix it so AHS replaced it. I like AHS and I‘ll probably keep them for now. It was a very good experience with them.

We contacted American Home Shield because our hot water heater went out on us, and a contractor got back to me within the next two days. The first company they sent us was sucky, so we ended up having to look around and try to find someone else. We went back to American Home Shield as my wife’s decision. I wanted to go with someone else, and we asked for another one.

I submitted two separate claims with American Home Shield for the dishwasher and the water heater. The claim process was very easy. I just called them, gave them my number and told them what was broken, and they sent somebody out. It was dependent on the contractor's schedule but they come out usually within a week. The contractors were all really cool, friendly, knowledgeable, and helpful. Everything is working. In fact, everything's been positive so far, so that's good.

My water dispenser on my refrigerator wasn't working properly and so I made a claim online with American Home Shield. I got an appointment for the following day and it was emailed to me within minutes. Their contractor spent quite a bit of time though because the water line was frozen. When he got that sorted out, we tested the dispenser and it was dripping, so the whole unit needed to be replaced. He had scheduled appointments through the day but he had someone from Sears drop off the parts and told me that he would come back in the evening when he was done with all his appointments and would call me when he was on his way, and he did. He came back and fixed it and I haven't had a problem since. I'm happy I bought the warranty from American Home Shield. It's worth every penny.

First 35 years good service, last 10 years it was awful. The past 14 times I have had to contact them has been progressively worse. First of all it is nearly impossible to get through to them by telephone or email or online. Wanting it in writing, my emails do not go through, are rejected. By phone one must listen to a long advertisement then engage in an automated Q&A session.

I contacted AHS approximately 4 weeks ago regarding my Whirlpool washer (10 years old). The washer was working fine with the exception the clothes were not completely spun dry. Prestige Appliance was the first contractor to diagnosis the washer. Due to my schedule and the contractor's schedule it was hard to schedule an appointment. However, he finally showed up on a Saturday, although this is not a normal work day for him. The contractor provided me with a handwritten diagnosis... In short the machine could be repaired. The contractor stated he would submit the diagnosis on the following week.

The claim process was pretty easy. But the company that works with American Home Shield can be a little difficult with trying to take the call and work through the process of getting the repair. The last representative that I dealt with wasn’t courteous. The situation was that the person in the property had a young child and the place needed heat. And they couldn’t service it that night but they said, “If it's an emergency, you got to cancel the order and call us back.” He wanted me to do an expedited order. I believe he was saying that it should be in the policy of emergency situations, but I was never informed of that by the company.

I submitted a claim with American Home Shield for a dishwasher. We were trying to find a vendor to come out and the rep said it’s going to take a little bit. And then they called me when they had a vendor available. After I looked up who that person was, I called them back and asked if they could find another vendor because I had read all the reviews about this vendor and they were not good. The rep said they couldn’t do that so we went ahead and used them.

I called AHS and went through the prompt, and set up for a repair for my dryer. I was given the days that were available for repair to come out. The contractor was really nice. I asked what was going on, he knew what it was and he went through with it then he cleaned. I would recommend them.

On December 20th, I had put in a claim to American Home Shield for a fan above my stove that was non-functioning. I've called them 12 times and every time I called, I had to explain the same thing over and over again. They also sent me to purchasing and I got to explain everything to them. I was told to call Whirlpool to have them come out and pick up the unit and bring a new one. So, Whirlpool came out here and said they don't take the fan back. They thought they were coming out to pick up an appliance, and they were going to charge me a service fee for that. And then, American Home Shield called and said that they'll get rid of that and order a fan.

American Home Shield was replacing my gas oven range but they were offering me something that I didn't feel was comparable. Moreover, they weren't listening to what I had to say and so I decided to purchase outside on my own. They told me I could just take pictures of my receipt then email it to them. And so, I submitted my claim today. Also, my interactions with their contractor haven't been very smooth. They tell you they're calling you and then they don't call. Also, I couldn't call them because I kept getting bounced back. Then, someone actually talks for the first time ever in years of using them. She was very helpful on the phone to give me her personal email address. Still, it was a drawn out process and I had no working oven for a very long time. It was ridiculous because I gave American Home Shield a lot of money for a lot of hassle. They are overrated.

I recently submitted a claim with American Home Shield and it went good. The contractor came and did my doorbell. The lady replaced the two parts that were messed up. Now my doorbell is ringing right. The sensors on my garage door opener were also going off and the wheels were off balance. They replaced the sensors but I had to pay for the wheel. Now my garage is going up and down by itself without me holding it, so that’s good.

American Home Shield has been great in getting stuff done but we're still having issues on our washer. We have no real difficulties in submitting a claim aside from us being able to get to where our property is, but that's not because of them. They work with us on the scheduling so it's good. Everything's doing well after the repair work has been done. It's a worthwhile coverage.

We had a plumbing issue where our hot water wasn't working in the shower. I put in a ticket online with American Home Shield and within less than two days, we got someone out at the house and they fixed it. The contractor showed up at the time that they said they would. However, they had to come back because they needed a piece to fix it but they came back at a reasonable time. They were very professional and cleaned up after themselves. They were very thorough and told me exactly what they're gonna do. It's been a great experience so far. I recommend American Home Shield to a few people.

The claim was for my dryer not working. It was not so much with American Home Shield that I had a problem. But they set me up with Sears to come do the work and that was a fiasco because Sears never showed up. Every time I call Sears direct and talk to them they were bland to me and they gave me a different story. So I finally called AHS back. They got me lined up with someone else which worked out very good. The contractor was very helpful and friendly. He was able to get to my problem and got it taken care of. Also, his performance in repairs was great. So, I was very satisfied with him.

The most recent claim with American Home Shield was for a dishwasher. The spring that holds the door so that it goes up easily and closes popped off. So, the door was like a deadweight. You can lift it but you'd be surprised how heavy that door is without the spring. I submitted the claim online and scheduled it which was very easy. But it took the contractor maybe a week or longer before they got to me. It was really concerning because when I looked up the company, Google showed them as out of business. They obviously weren't out of business but they also obviously didn't give a ** about getting into 21st Century and update their information in Google for anybody else that might want to find them. So, right off the bat, I was a little like, "Hmm."

I found a leak under the sink. It was in the evening, so I called AHS and left a message. They called me back and the gentleman came. We've had the same person a couple of times. He knew exactly what to do and was very professional. He cleaned everything up and I was very satisfied. I’ve always been happy with American Home Shield and I would gladly recommend them.

I had some problem submitting a claim to AHS, but other than that, it was okay. The most recent claim I made was for the bathroom piping. The guy came out and he said he wasn't going to do anything unless it was leaking. But the reps and techs have been good. All in all, I was satisfied with my experience.

I called AHS for a plumbing service and they got people to come out and work on the pressure valve on the same day. I got rid of the first tech that came out as he told me he was coming back in an hour and I didn't see him in three hours, but a new tech was sent on the same day. The claims process was pretty fast and easy. The customer service was pretty good too. I couldn't get them before and would be on the phone for an hour, but now they changed and I only have to wait five minutes or so to talk to somebody.

My most recent experience was very good. I had some electrical work done. I put in an online claim and then I had a couple of different things that I needed fixed. Then the person called me and I walked him through on the phone and he came and he fixed them all. He was very good, polite, clean and was knowledgeable. So it was very positive. But I have had some experiences that were not as good. It all depends on the service that you’re trying to get done and the contractor that you are working with.

There was an issue with our garbage disposal so we set up a claim online. American Home Shield reached out to a local plumbing company who then contacted us to set up an appointment. I got an e-mail from American Home Shield almost the same day that the company would be calling us in a couple of days. The first contractor wasn't the most helpful so AHS ended up having to send out a second contractor a couple of days later who ultimately diagnosed and repaired the problem that we had with the disposal. Although there was a hiccup at the beginning, AHS did right by us and had someone else come out and and leave us satisfied. My wife and I are very pleased that they were professional about it and it worked out nicely.

The garbage disposal was leaking and we called American Home Shield to file a claim. The contractor they sent was good. The repair was perfect and it was short easy and done.

The door hinge had broken on the washing machine and we submitted a claim online to American Home Shield. Then they picked a contractor who called me and came and I paid him the $100 deductible. I read all the terms and conditions, which if there’s a part that’s needed and he doesn’t have it then they will come back once the it is in and install it. And there will be no additional payments. It sounded very fair to me when I first signed up. So it turned out that he didn’t have the part. He said that he would order the part and for us to call the contractor when it was delivered. They ordered the part promptly and about three days later the part came in so I called them. They said, “Well, he can come in about 10 to 15 days.” We didn’t have the use of the washing machine so I said, “You can’t come any sooner?” They said that they were very booked up.