American Home Shield Reviews

I've been with American Home Shield for quite some time and then I left them for a year and came back to them. Their service is quick and they respond. But they are not available on phone or on email or even through chat. When I wanted to talk to somebody, I was on hold for an hour the first time I called and then another 35 minutes the second time. So I just left it because nobody was picking up. I'm really frustrated with that. And I went for the chat, but then they said it was not available. I was so pissed off.

I'm very happy with the service from American Home Shield. I'm in Kansas City and my niece is living in the house. But if something breaks, she calls me and I could just call one number and American Home Shield will take care of it from there. Then I just have to pay the service call of $100. And that is worth a million dollars to me.

The hot water heater on the bottom floor of our house over in Alabama had a problem. It started about three days prior to us contacting American Home Shield to have them come out and check it. I submitted the claim online and their website was great. Then my daughter met the workers who came out and they were very pleasant to deal with. They took care of everything and it was a very easy process. They repaired the heater and I was impressed. I had to do two calls, and they called and came out when they said they would. Everything went great and that made me go ahead and do another year with them. I would highly recommend American Home Shield.

The top side of the attic that I use was creating a leak in my ceiling. There was some overflow in my AC's drip pan, and the PVC pipe that comes out of there and goes outside was clogged. Submitting a claim to American Home Shield was excellent. They're very prompt to come out and take care of the issue. I pay my $75, and I'm a happy customer. I've used them many times on several of my properties and I’d recommend them to my friends.

We had an awesome experience with American Home Shield. We had a faucet in the bathtub of our hallway bathroom. My husband was taking a bath and the faucet blew off. We looked for a faucet and thought that we'll just fix it ourselves, but realized that the faucets we were looking at were not going to do the trick. It was a Saturday and we thought we'd call on Monday and get a plumber to fix it for us. I was in an extra bedroom and the carpet was all wet. I told my husband that we had a problem and that we had a leak somewhere. We pulled back the carpet and the padding was all wet. So I called American Home Shield and told the rep what the problem was. She was very helpful and before she even had all the info, she already called and dispatched the plumber. She told us that it was a serious thing since we had wet carpet on the floor.

They came to try to fix ice maker 4 times and still not repaired. Now can't get anybody back. Keep calling American Home Shield and wait on phone for at least an hour with no prevail. Company is a joke but they keep billing my credit card monthly.

I filed a claim with American Home Shield for my heat pump. Their claims representative was very good. I'm a medical alert patient and I made her aware of that so their rep got me someone within a day. The contractor that came out was the best I've ever had and were totally different from other companies. The AHS rep spoke very highly of them. The contractor called me back and since I recently had surgery and I'm going out for therapy, they worked with me on my schedule and kept me posted to let me know who is coming. They were very professional and I would recommend that company to people with heating and air conditioning problem.

We purchased our house in 1993 and that was when AHS was offered to us. The house was built in 1978 so it's an older home with possible issues and we've kept up with AHS so that it will keep the cost down for any repairs. I've submitted claims both online and over the phone. Recently, I had an issue where the fan belt motor burned out in our heat pump and had the fire department come out since there was smoke everywhere, then I called AHS. The downside was that I had to wait an hour on the phone to speak to somebody as they prefer everything to be done online.

The most recent claim I had was with the air conditioner and the heat pump, and the AC people came out three times. The tech came once to check it because it was not cooling and he ended up putting a coolant in. He wasn’t sure whether there was a leak or not, so he put in something that would show that there was a leak. A couple of weeks later, it was not cooling again, so I called American Home Shield and the tech came out. He found two leaks, but he wasn’t sure whether he got all of them and he pressurized it, and he came back this past Monday. The pressure was up so there were no more leaks, and he put the refrigerant back into the system, so it's fine.

I filed a claim online and a contractor came out. It was just a quick and easy adjustment issue. The contractor was professional and courteous, and everything has been great. I feel secure having American Home Shield and I'd recommend them.

We have been living in our home for about two months now and got American Home Shield when we closed on our condo. We had a leaky kitchen faucet and so they came out to fix it, including the garbage disposal. It was originally working okay, but then it started not to drain properly. The plumber came out and assessed the situation. He was great and very prompt. And then, about a week later he came back with parts as replacements. Everything went smoothly from there.

I’ve had American Home Shield for several different times with different houses and I’ve always hated it because I dreaded using the service which took so long. The people were generally so inexperienced and amateur-ish when they came out. But the last two times had been exactly the opposite. It seemed like from the outside looking at a very well oiled machine. I submitted the claim online and I immediately got a reply from American Home Shield and from the technician who came. The guy even called before he showed up. The repair happened in less than 24 hours.

We called American Home Shield for a clogged drain. The contractor who came out to our house was professional. He was on time, as stated when he called. He was not very thorough the first day but on the second day, he was able to pinpoint that the issue was in the main drain. And then we had to take another step but it took him the second day to determine what was the main issue. So far, the plumbing has been good and we haven’t had to call again. We know what the issue is, which will require a major removal of the pipe where the root is but the issue is not present at this time. American Home Shield doesn’t have multiple contractors. The person was professional and resolved the issue on the second trip, but it didn’t provide more flexibility.

One of our stove's burners had a faulty switch for a while, and we finally called American Home Shield to file a claim. The faulty switch was an inconvenience but the service tech replaced it and now, it's performing well. We've been with American Home Shield for years and their representatives and contractors have been fine. And it's a good service overall.

Some things with American Home Shield have been really good in the past, but some things were not. We had a horror story with the refrigerator. My husband complained tremendously about it. I had to transfer things to coolers into our garage refrigerator on a regular basis for about three months. It broke down three different times before we finally could get a refrigerator that worked. And then with the washer/dryer situation, it went on for over a month. The agitator was sucking it under so it was ruining clothes. And it was an inexperienced service person who came out the first and the second time. The third time, we got somebody who knew what they were doing, and then we finally got a really nice new washer. With the microwave, we were quite surprised that American Home Shield didn’t immediately say that they would replace it. It was a used microwave and around 20 years old. They said they were going to repair it.

I did a callback on my ice maker on the refrigerator which I had claimed for with American Home Shield. They had sent a repairman out about two weeks before and he said he just cleaned it out and that it was okay. A part had come off and he wasn’t sure what it was. And so, it worked for about a week and then the same thing happened where it wasn’t working anymore. I called Art Plumbing back and the owner came back and he said, “Yes, you need a new one and he should have known what this part was.” So, he put a new one in and everything has been fine. I've been happy with it.

We've been on the American Home Shield plan for almost a month now and when we set it up, the rep I spoke with was very respectful, clear, kind, and helpful. A few weeks ago, the condensation line on our AC was blocked with debris so I submitted a claim with them online and it was super easy. I heard back from them immediately saying that I would hear from a specific AC repair company, which I heard back from within an hour. They were very flexible in setting up an appointment that worked for me as well. The contractor who came seemed confident and quickly had a good sense of what he thought was wrong, but he checked other things as well to make sure that he wasn’t missing something. It wasn’t a super long appointment but I definitely felt it was thorough. We also ran the AC that day to test it. I’m pleased so far with AHS and I recommend them.

Our coil went out, so I called American Home Shield to set up an appointment, and their representatives were very nice, helpful, and told me what needed to be done. They sent out contractors to assess the problem, and they were very professional. They told me what was wrong, then we set up another appointment, and they came back to replace and fix the coil. They did a great job, and now, the AC is working fine. AHS called, followed through, and lifted our problem. I’d recommend them.

We had issues with our air conditioner. I submitted a claim both online and through the phone. The representative was great. The website is fine if the claim is something basic, but it was a little cumbersome. A lot of times I had to call them to specify something. With the claim I put in, the website actually assumed that was a recall on another issue, when it wasn't. I've also tried to put in another claim for my fridge and it doesn't have the correct options, so I can't complete the request online.

The self-cleaner on my oven wouldn’t clean. It got too hot and it shut off and the fan wasn’t working. I called AHS and the appliance people that they worked with were great. They fixed my oven and it's working fine. I really like AHS' appliance people a lot. They come out right away, I never have to wait. They’re very efficient.

I just moved to the States. I’ve been in Germany for 40 years so I’m learning the process. Initially I was calling American Home Shield because I thought that’s what I needed to do and the wait time was lengthy. But as I learned, I was on hold for 50 minutes and before I could explain what the problem was the guy said, “We’re open 24/7, you can submit a request online and all that.” I like the online service request a lot. That’s much easier now that I do it online unless I have to talk to somebody because sometimes I don’t know who I need. They’ve been very responsive, friendly and customer service oriented. I’ve had to ask them some questions because I haven’t lived in the States for so long and they really clarified this and that. They’re very knowledgeable and professional. I’m very pleased with my American Home Shield experience. Everything has been wonderful. I’m also very pleased with the contractors as well.

I noticed a very wet spot on some carpet in the basement but I could not figure out where the water was coming from. So I called and had them send out a furnish guy since the wet spot was a couple of feet in front of where my furnish is. The first guy came out and said that it's definitely not my finish. It was a plumbing issue.

When we moved in, my washing machine and the heater didn’t work so we had two calls and they both were handled very nicely. The only thing is one guy didn’t know if I was supposed to pay him so I gave him a check and then later he called me to say, “No, you weren’t supposed to pay me” so he tore the check up and I was billed later, which I paid. The technicians were very capable. I'm going to call and make an appointment for a plumber, though, because all of the toilets make funny noises and it makes me nervous. Overall having AHS is a good experience.

I have submitted a plumbing claim by way of a telephone call and the American Home Shield reps were responsive and attentive. They wanted to know when the problem occurred and what the problem was, and then they assigned a plumber, immediately gave me the number of the company and told me when I should expect a call from them. I got a call from the plumbing company within 24 hours and the company was sent out at the time that American Home Shield promised. The contractor arrived on time and they were very efficient. They came more than once but each time they were doing something different. They explained everything that they had to do and everything that they would be doing as a follow-up.

We had a problem with our heater, and American Home Shield gave me the name of the contractor. Then the contractor contacted me, scheduled my appointment for a week later and they told me that was within the guidelines but that didn’t end up working out. The company ended up calling me on the day they were supposed to be here and said that their tech called in sick and that they had to put me at the end of the list. They refused to work with me at all and the girl told me they can’t pay overtime to somebody just because they can’t have somebody come out. She made a big deal about how the tech that called in sick was going to come in on a Saturday, which was another five days later, to cover his appointment that he had for that day.

About three calls that I have recently with American Home Shield were satisfactory in terms of the technician who came to diagnose and order the parts within a reasonable amount of time. I have two real concerns, though. One is if I want to keep a specific contractor who I've had a prior good experience with, I cannot do that on the website. And two is in a plumbing claim, for example, if I want to add an additional plumbing item that I've found, I also cannot do it on the website. These simple things I have to put in a call to talk to a claim representative and the typical wait time is an hour and a half. That has constantly been the experience. That is just too long to wait to talk to someone in the claims department.

I've been with American Home Shield for 17 years since I bought the house and they had their price up so they're a bit pricey. Our unit for upstairs wasn't cooling and it was a hot day so I submitted a claim with them and it has been fine. The contractors were fine as well and they're very courteous in and out. However, they left a little mess upstairs that had to be vacuumed but I didn't make a big deal of it. Everything was doing good and they made sure that the door was closed. I have a little dog and they made sure that he didn't get out when I couldn't get it in time. I was able to get the contractor out quickly this time but there have been other times that they've not come out. Overall, sometimes, they could be a little slow to get a contractor out.

The motherboard went out on the furnace so I had no heat and it took six days before I was able to get it repaired properly. I submitted the claim to American Home Shield over the phone. The call went to the automated line and it worked out okay. The first company came out and diagnosed it as one item and said that they didn’t work on my type of furnace so they had to get someone else out. I didn’t appreciate the guy. Then, another technician came after him and took the time to take the furnace apart to find out what was wrong with it. He ordered the part and fixed it. He knew what he was doing and he was professional. It was a good experience. I'm a retiree for 40 years from AT&T so I appreciate good customer service.

We had two separate claims which both happened the same week. One was for a refrigerator and one was for some plumbing issues. The refrigerator claim was easy to submit. We were contacted right away and the repairmen came out right away to fix it. It was a maintenance issue that we weren't aware of and the contractor even showed us what to do in the future. The repair was flawless and the refrigerator is fine now.

One time last year, we went for over two months without a toilet because American Home Shield was arguing over replacing it or not. But the last time somebody came out, they were really on the job. They were very good and very professional. I usually submit my claims over the phone. Our most recent claim was for a garbage disposal and a faucet, and we had a good experience. However, in the past, they had sent out some people that didn't do a really good job. On the other hand, this guy did a good job. He was very honest, very professional and on time. I hope they keep sending out good people and not send out lousy people because they’ve done that several times.

We bought this house from my mother-in-law and it included the American Home Shield warranty which we were able to transfer to our name. Their contractors are really good. It took forever for us to get the AC but we finally got it in. Then the dryer broke and we ordered it yesterday, so we're waiting for that to come. When I call, though, it's ridiculous. I'm on the phone waiting to speak to a representative for almost two hours every time. But I’ve had good service from AHS and I would recommend them.

I submitted a claim with American Home Shield for the air-conditioning system that went completely out. I did it over the phone and the representative was professional and courteous.The contractor who came out was expedient, and I have not had any problems with the AC since the repair. With American Home Shield, I am not immediately coming out of pocket with an excessive amount of money and they send out knowledgeable professionals to assess a problem, so I know what the problem is before I have to have it fixed.

I had a leak in the water heater, so AHS had to replace the water heater. I called to file the claim and explained to them that my water heater was not working properly, that it had a hole at the bottom of it. They said they would send the recommended company that they would choose out to look at it, they looked at it and I paid $487 for the new water heater plus the $145 deductible.

We had a unit that froze up and it wasn’t cooling. I originally submitted the claim online and I got a response from American Home Shield that they were assigning the repair to Air Boss. That same unit was worked on 50 days before by Ace Air Conditioning. So, I called American Home Shield and told them it was a recall because it was not in the tune of 60-day window. Then, AHS reassigned it. The contractor came and did the work. He was terrific and very engaging. He explained everything that was wrong, showed me the bad parts, and did us a very thorough job. He even cleaned up after themselves and left. I’m telling my sister to get American Home Shield as well.

I filed three claims with American Home Shield this year and it has been problematic. We couldn't get through to talk to somebody. We’re on the phone for 45 minutes on hold because I wanted to talk to a person. Then there was also the issue with the people that didn't even bother to call. But generally, the contractors have been fine but one time for my pool pump issue, the company that they submitted the request to never contacted me. The second company was really good, but they had to jump through hoops to get the authorization because it was one of those that had to be totally replaced. The latest claim that I had to file with American Home Shield was for my dryer which didn’t heat and this time was okay because I knew what to do as far as going online to do it. Since the repair, the dryer’s been fine.

American Home Shield is a good company and I'm glad that I have them. I'm on my third year with them now and I have recommended them to several people who now have them as a warranty company. American Home Shield covers plumbing, electrical, and major appliances and having their home warranty is the best investment one could ever put their money into, especially because things happen. A homeowner already has got to worry about utility payments and it's so much stress when an appliance goes out. Our AC went out in August and it was inconvenient because it was hot then. I contacted American Home Shield by phone to submit a claim and everything was fast and went fine. Everything was good with the representative who took down the information. The next day, we had a contractor show up and he went to the unit and fixed it. He turned on the AC unit and everything works fine. I was happy.

The automatic system worked well when I submitted a claim to American Home Shield. The only problem I've encountered was trying to reach for a representative. It's almost impossible. I have to hold forever. But when I finally talked to someone, they were very nice. We were very pleased with them. Since the repair, our Clarity Spa works well. It was something that needed to be fixed because the pool pump had to work. We've been very pleased. And while we were not able to use our preferred contractor, I understand that certain contractors have a contract with American Home Shield.

My stove was not working so I called American Home Shield to submit a claim. The process was easy and the reps I spoke with were very helpful. They got a contractor to go out and fix it for me. It took a little time for the parts to get there. They also had a little problem where they needed the manual and took them too long to put it together. They weren't as professional as they were supposed to but since they got it done, it was good for me. I'm very happy with the warranty.

I have nothing but great experiences with American Home Shield. Our oven was not working and we called them and they were very responsive. The contractor was very helpful and promised to come back and bring another part just to make sure everything was the way it was supposed to be. I would be happy to recommend them. I’m not able to say that about every company that I work with. With some companies I will say nothing. But based on customer service and how they’ve handled everything it’s worth my effort to let someone else know. It was an excellent experience.

I've had several appliances break down and American Home Shield has come out and fixed them. The most recent one was for my refrigerator. The contractors who came were professional and did what they were supposed to do. They say that they track their people with GPS and they know where they are. For instance, if I call them for a repair for my washing machine and they come out. They say that come in Tuesday at 1 o’clock and I’m not there. I said, “No, I’m here.” They don't show up until they charge you $100 fee regardless of whether they showed up at the right location or not. And we have no avenue of recourse.

When we bought our house, the American Home Shield warranty was transferred to us. Then we had issues with two different appliances. There was an initial contact and then after I made the phone call, the contractor company called me up within 24 hours. They sent out Jefferson the following day and he assessed it. He looked at everything, told me that they would be in contact with a decision, and kept me in the loop. Since it couldn’t be fixed easily, we chose the replacement option and I got a call this morning that they’ll be here tomorrow. Everything was quick, smooth and painless. I'm very satisfied with AHS so far and I just renewed with them.

I talked to other people and they all have all the good things to say about American Home Shield. I've had them on my house since 2006 and I like them. I haven’t had trouble and I don’t know where I would be without them or their coverage. When filing a claim, I have the option of doing it online, waiting for customer service or doing it through the main service. When I had a problem with my AC/heating unit where it wasn't working, I called them and had good customer service. They got someone over here the next day and it seemed that the problem was fixed. But I had to call again because I had a problem again. It was fixed though. My experience has been efficient and I have recommended AHS to people.

American Home Shield did a good job on my last claim. I called them up, they assigned a plumber for my issue with the toilet, and then I called the plumber before he calls me. He seemed to be professional and he came out within a day. He had the part, got the work done, and didn't have to come back. The toilet now works better than before the plumber got to it. I paid my deductible to American Home Shield and I hope they continue to give good service on time.

Submitting a claim to American Home Shield online took me about two minutes and it was very easy. I wasn't getting any heat from the heater and the contractor originally thought he had fixed it because we felt heat pumping out when he worked on it. Unfortunately, the lines froze over. There was actual ice on the line both inside and outside, so I had to call him back and he was very responsive. He looked at it and he figured out that the control panel was actually calling for the AC and heat at the same time. So, he had to replace the control panel, which he didn't have one with him. It was late in the day, so he came back the following Monday and installed it and it’s good to go. AHS has been nothing but fair. It's something that most people don't keep after the first year and I'm glad we did.

I've been with AHS for so many years and I've had a lot of trouble with them. Last year, I fought with them over a drier. It was two months of back and forth, different service reps coming out and me having to take time off work to be there. It was a nightmare that should not have been. They finally replaced it, but they should have done so from the beginning. Plus, I got the cheapest drier I could get because they would only give me a few hundred dollars for it.

We had our faucets leaking so I called AHS. The contractor was awesome. I was at work but my wife works from home and she put me on speaker phone. He was in the back and they’re working and he was really informative on what happened. And no more leaks at the moment. I’ve already referred AHS to people.

I filed a claim with American Home Shield recently for my water heater. At the beginning, filing it was not too hard. I got something automated, so it wasn't a live person, and then I got people to come out. The pilot went out and I tried lighting it, but it wouldn't stay lit. The guy that came out tried too and had a heck of time getting it to stay lit but finally he did. He fixed some little wires but he said it probably would happen again, so it was a band aid type fix that wouldn't last. T

I’ve filed claims on three different things but American Home Shield only covered one of them. A plumber came out because there was a leaky toilet. He replaced the flapper but he put in a wrong kind of flapper and I paid the $75 deductible. We thought it was fixed at the time but it wasn’t so I waited for something else to go wrong before I have them come back.

We've been with American Home Shield for ten years. They have a good program. Interacting with the people on the phone goes fairly good. I usually recommend American Home Shield, but maybe because most of the time I get good people come over and fix it right away. But sometimes, the subcontractors that they send aren't that great. They don’t care so many times. The guy sent by AHS for the furnace was on it for three minutes. He says it was something with the blower. My wife says, “How did it happen?” And the guy just said, “You tell me.” We’re paying him to fix it, not to try to have us guess. He then adjusted the fan. Supposedly he fixed it, but three minutes after he left, the furnace started making the same noise again. I usually just let it slide, but not this time.

I wasn’t really sold with AHS but I had to renew with them because there weren't any good choices, including them. I timed my calls with AHS and each and every time, I was on the phone for over an hour just on hold. You shouldn’t have to wait that long every time you call, several times in a week. If you have to purchase a plan from them, there's no problem getting to talk to someone. But if you have an actual problem, you can’t.

I submitted a claim with American Home Shield for my AC. I had somebody coming in for a reunion on that Saturday and they didn’t have emergency people to come out and fix it. I didn't like that. I know they have an emergency HVAC personnel, but it seems like they go for the cheapest route and that they're trying to save money. It was hot that weekend so my whole upstairs was hot and I had roaches there. I had to wait until Monday but when. It's been a month and a half and as of today, it still is not fixed. Another issue I have with them is getting a hold of them. You stay on hold forever, which I don't understand. I won't be continuing the service and I definitely wouldn't recommend them to anyone else. I was very disappointed.

I only made two claims with American Home Shield. The first contractor I used got my toilet fixed quickly and it was perfect. Everything's been easy but I didn't understand my last claim when I had my heat pump fixed. I paid $75 for the technician who came out here but he didn't fix anything. He said I needed refrigerant and told me that the consumer has to pay $10 to him for a pound of that refrigerant which I didn't know. He even said the insurance didn't cover that. I didn't have cash at the time and I just had my card so I couldn't pay him. Then, I talked to the lady in AHS and she said that they just fix whatever’s broken and they don’t do refrigerant. She even told me that the contract indeed indicates that the consumer has to pay $10 per pound. The heat pump has never been fixed and if I knew, I’d have the money ready for the technician so as not to waste his time either.

The garbage disposal sprung a leak as part of the unit cracked and so we submitted a claim to American Home Shield online. It went smoothly and within an hour we got a response from the selected vendor. They followed up and set an appointment. Everything went as scheduled and the unit has been good since the repair. I’ve got the protection plan on two properties and my overall experience has been good. Our challenges have been fairly consistent in the HVAC. We’ve had two plumbing and two HVAC and one of them wasn’t covered which was fine. They were kind enough to dispatch a technician. However, my wife likes having all of the information and so when they assigned a local company that she’s never heard of, she jumped on the internet and searched for that company. Home Shield could take this as a marketing opportunity by providing a little background information.

Our dishwasher wasn’t working a couple of months ago so I went online to submit a claim and then put the claim in. The reps were quick at getting it taken care of. American Home Shield sent a contractor who was knowledgeable and good. Then, we had a second problem with the fuse of the dishwasher and it got fixed yesterday. Everything’s fine since the repair but AHS charged me the two times the dishwasher was fixed. I paid $75 the first time and when the dishwasher broke the second time, I paid another $75 fee. AHS is busy and has a lot of other people they’re dealing with but they were good. I appreciate the way they handled everything and we’ll probably renew their service.

Sometime in November, the drum inside my washer stopped moving so it wouldn't spin clothes. I submitted a claim to American Home Shield and it's not really hard. However, there's always an hour wait over the phone if you have a problem. And then, when you finally get through, they send someone out. But the guy was in my house for just two seconds and then he left. He said that they will order the part. I looked online on my account and it said, "part ordered." Yet, nothing was heard from the company or AHS for days.

I was on hold nearly an hour. While speaking with a very pleasant rep. I was disconnected. I had to call back again and was on hold again for over an hour. Again the rep was very helpful and pleasant. He informed me the first rep had resolved my issue, unbeknownst to me. I have to commend the employees, however the management seems to be very poor. They need to have an auto return your call system when the wait times are outrageously long. They also need to do work on their website and have an area to write comments and needs. A further review may be coming after my repairs are completed.

We have been with American Home Shield for years. This past year or so the service has completely gone downhill. The service is the worst. AHS sends out a technician from a company and then there is absolutely no follow up. We had a problem with our stove top on October 10, 2017. Today is December 1, 2017. RC Appliance came out and I don't know if they never communicated with AHS and dropped the ball or visa versa.

I have been a long time customer of American Home Shield and their service is terrible. Besides the fact that each call into customer service has a wait time of a minimum of 30 minutes, my last two claims involve contractors that show up on site to just collect their service fee. Each contractor told us that they will never complete a job and that it is worthwhile for them to show up for 5 minutes, review the issue and notify AHS that the problem is not a warrantied item even though it is. For example, with my current claim, the contractor said that he did not want to do the job and that he was going to tell AHS that our AC/furnace was not installed incorrectly.

My dishwasher wasn't drying. But the problem was that the dry button wasn't on. So, for $100, American Home Shield had the button pushed and we were all happy. The next claim was for the thermostat. The little button came on and said it needed something, but all it needed to do was be reset. Submitting those claims were great and the guys that came out were very nice.

When we first submitted a claim to American Home Shield, I had to wait an hour on the phone to get a rep. It took so long to get a response. But this last time, I was shocked because we got a response within 15 minutes from the company that came to service our pool. The company that worked on our pool was very good. They’ve got very good employees, and I had very good rapport with them. We like them so much that we’re having them clean our pool and put chemicals in.

I submitted a claim for my AC unit, and American Home Shield did a great job. Their representative was really good when I called them, and the contractor that they sent to fix my unit was also very good. He followed us up, and also let us know that they were coming 30 minutes earlier. He was also very polite, knowledgeable, and took the time to explain that the fan went out and that he would have to order one and actually checked where to get the part quicker. Our AC is fixed and it’s been performing great ever since.

American Home Shield sent somebody out for the refrigerator. He looked at the problem but they sent the wrong part, so I ended up waiting for a month for the repair. It was not the best experience. Also, I cancelled a policy in September and they were clear that it was cancelled. But they still charged me in October.

Yesterday, I was on the phone for quite a long time speaking with somebody from American Home Shield. I have four claims and I know that now, instead of me paying the service technician when they come, they'd rather use a credit card. That’s the latest thing they want to do. However, the first claim that I had was with a heater service. I wrote them a check and it’s already been cashed. Then, I had another claim with the plumber so I wrote him a check. But he called me back and said that they didn't take checks anymore. He also told me that he was going to rip it up and they’re going to just take the payment off of my credit card. I had two other claims and for the very last one, I wrote a check yesterday. I put it in the mail stop today, Sunday, and it won’t go in until Monday. But the lady that I spoke with yesterday said that some of these checks have to go through the bank before American Home Shield gets it, so it’s taking them quite a long time.

American Home Shield came with the house and we've had them for eight years now. The company that they used wasn't always the quickest to get to my house, but once they do, everything's good and they always get the job done. Most recently we had a problem with our AC, and the tech said that the condensation pump was acting up because my garage kept getting flooded with water. He secured the problem and was in and out. I also had an issue with the plumbing a couple years back, and the guy that came out said it was fixed. The problem wasn't fixed, but he came right back out as soon as I called him and took care of it.

We recently bought a house seven months ago and our heater and air conditioner unit stopped working. We were told it wasn't repairable and a red tag was put on it. We needed to change the unit to a new one because it was a hazard. Everything started on August 28 and it took more than a month to fix the problem. The first contractor that American Home Shield sent me, that was the worst experience in my life. The company was Prime Master and it was awful. They had no manners and didn't have any customer service.

We started turning the heat on in our house, but it was blowing cold air. The thermostat wasn't working right, and there was also something wrong with the venting outside. It's not American Home Shield's fault, but they were backdating our coverage for May when we bought the house, so we only have a little over six months left. There was a lot of confusion about our claim.

There was a leak coming out from the furnace and so I filed a claim over the phone. It was easy and I was very pleased with the last representative I spoke with. The technician was very good. He told me what he was doing and he was very informative so I really like him. Everything’s working okay now but the claim before that, the technicians couldn’t do the job and even then, I had to pay a hundred dollars so that part wasn’t right. But the experience with American Home Shield has been generally good.

We had a plumbing that was backed up. The claim was submitted online and then the next morning Universal Plumbing called me and set up the appointment, so I was really pleased with them. The plumbing works fine now, but I've got an old house so there's more work to be done. I don’t use AHS as much as I should, and I may start doing it.

Our hot water heater was leaking and it wasn’t coming on and off quickly so I just called in and opened a claim with American Home Shield. Paco was the one that did the heater and he had been here a year before and worked on our upstairs heater. And the guy from Best Plumbing swapped out the hot water heater. They both did a fine job. All the things are working good.

We've been with AHS for nine years. Typically, when we call them. we are on hold for five minutes or less. Recently, our garbage disposal was stuffed up and wasn't working so we filed a claim for it and the contractor was able to fix the issue right away. However, the garbage disposal is not working again but I haven't called them because I can't afford the $75 at this moment.

The last 2 claims I had with AHS were for my air conditioner but they were two different issues. One issue was that the duct work in the house had a gap in the opening and it was making a loud sound when the air went through it which was called the air handler. It was bowed out a little bit because my husband and I went up there and looked to see if we could figure out what was making that sound. And so, the guy came in and he had to drill some holes to rivet and close that gap so that it wouldn’t make that sound. The pan that collects water underneath the air conditioner had filled somehow. The insulation had floated into it and he cleaned that too.

Submitting a claim for the fan over my stove with American Home Shield was very long, and the people didn’t call me back, so I called them, and it was like I woke the lady up. She just said, “Okay, I’m up” and then hung up. So, I waited a week and called American Home Shield again. It took 30 minutes to get through to them and that is my biggest complaint. They always put me on hold. But I got through to a lady and she was very nice. She set me up with someone else but I never heard back from them either. So I called back to American Home Shield and told them about it. She thought it was somebody in Auberry, a little town that I live by and said the original people that they had set it up with would take a month.

I have a couple of things that I’m not a 100% satisfied with. The technician was a good guy but he turned the hot water the wrong way. The second thing is that faucet is like 35 years old and he was saying, "It’s going to leak again." It’s a temporary fix the way I look at it. So he came out and it’s not leaking right now. But it’s just a matter of time that it’s going to happen again.

We only had American Home Shield for a couple of months. A friend of mine was selling and I signed up for it. We filed a claim before for our air conditioner that quit cooling. The meter was working but it was not cooling. The technician came in very quickly and he replaced the parts and put some more Freon in and he fixed it the very next day. The AC works great now. My experience with AHS was very good. We like it.

A pipe under the kitchen sink broke so I submitted a claim with American Home Shield for its repair. Submitting the claim was very easy and both AHS and the contractor that fixed the pipe were great. I told them what the problem was, then they came out and fixed it. Anytime I've had to get a company to come out on behalf of American Home Shield, the company always answered questions. AHS should keep up the good work.

Our dishwasher's connection to the water line wasn't working properly. Submitting the claim online was easy and the next day, somebody from American Home Shield called me. They were touching base to confirm how things have worked and to ask me about the service needed. Within 24 hours of that initial call, I had an appointment set up. The contractor they sent out was very respectful, efficient and informative. He told us what he was going to do and what was needed on the machine. He confirmed that they needed to order a part and that somebody would be calling me to come back out and put it on the dishwasher and connect everything up.

My heating and air-conditioning went out so I filed a claim to American Home Shields over the phone. My interactions with their rep were fine, however, there was a two-day lag before they sent out someone but it wasn’t very long. The time was reasonable. It's just that at that time it was cold, so I really needed the heat. The technician came out and found the problem and fixed it very, very quickly. He was friendly, knowledgeable, engaging, and explained exactly what he was doing while I was watching him. Apparently, the issue was some kind of blockage that had blown in the vent. He cleaned it from some of the debris that had gotten caught in the gears and everything was fine after that.

We lived in many states and have used American Home Shield for many years. We've always been very pleased with them and everything has been an A+. We always call on them for any claim then they talk to a person and it's good. But technicians were supposed to come yesterday for our microwave claim but they ended up not coming so we had to reschedule that. They needed another guy to list out the microwave oven then to install a whole new computer board. But they had a hustle and they'll be coming in two weeks. Other than that, I recommend AHS to friends all the time.

I’ve been a long-time user of American Home Shield and I generally like their service. The people from Bear Plumbing they sent most recently are fantastic. But the biggest issue is I cannot reach AHS on the phone. And so, when I call and do an automated thing, they send somebody of their choice automatically. And the first people they sent were from On Time Plumbing, which I did not want. But on the second call, they were gracious enough to give me a second opinion for no additional charge, and it was fantastic. Also, I understand prices go up but American Home Shield gets a little costly and their fee of $75 now is almost getting close to what the fee is for anybody to come out, and it won’t cover parts and labor.

We had an oven repaired by American Home Shield. I called to submit a claim but I spent hours holding so I did it on the internet and I found that process to be easy. Their contractor was good and very professional. We've been with AHS for several years now and so far, we’ve had a good experience. It has helped us tremendously to have somebody to be able to call. I would recommend them.

A couple of weeks ago, I had a clogged drain and a leak under my sink. This was the first time we have used American Home Shield, and it went well. Submitting a claim was easy and the contractors were nice and fast. I can now use my sink.

I was able to file a claim with anyone I called from American Home Shield and they have all been nice, polite, courteous. And they've always got someone out here quick. But the first time my dryer went out I used a company I was totally dissatisfied with. It took them forever to get the parts and it took them forever to fix it. And it didn't sound right when they did fix it. It lasted a couple of years and then I had to file another claim.

There was a water leak in my second floor which went all the way through my ceiling and the drywall had to be replaced. Submitting a claim with AHS seemed fairly easy and when the first technicians came out, they were on time, really interactive and helped me out a lot. They explained what they were doing and always asked me if it was okay if they were doing certain things. I pretty much told them they could do whatever they want to fix the problem and I was not going to tell them how to do their job. In the end, they got everything working properly. When the drywallers came in, they were not on time, but it wasn’t a big deal. They were really nice, too, but I didn’t realize that they didn’t put one of the lights back in, so I'm missing one light in my kitchen. They just put the drywall over the light instead of having the light through the drywall. I was kind of frustrated but I let it go.

When I had the serious problem with the water heater, American Home Shield sent out SWAT Plumbing and I was pleased with their service and their response. And so, when I had an issue with the garbage disposal, I asked for them. They were able to repair it. It turned out it was not a major problem and so, AHS didn't have to cover. I paid for the $75 visit and everything went well.

We called AHS in for a repair of the refrigerator, and it was not a great experience. I put my notes away because out of frustration. I Initiated a call on a Sunday, and we were told we'd be contacted within 24 hours. First Monday came, no one contacted us. So, I called the number, and I was on hold for about 30 minutes to get to a representative. I put in the request, then she gave me a claim number. She said, "Someone else will get back to you maybe by Thursday." I said, "So, I have to go five days without a refrigerator?" She said, "I didn't realize it was a major appliance". So, she ended up switching it to somebody else and they would contact me. I let another 24 hours go and no one contacted me. Called again to the 800 number and I waited online for another half hour.

I filed a claim to American Home Shield for a broken toilet where the valve was messed up. However, filing a claim over the phone was a hassle because it is a 45-minute wait every time I try to call AHS. So, I claimed online because it was a lot more convenient. Once I filled out a claim, they're really prompt as far as getting service scheduled to our house, which was really good. I didn't have to wait a long time for a contractor to come out. The technician was professional and his service was great. He replaced the valve and the toilet is working better now. AHS customer service was really good. I'd tell others to get a home warranty because it's definitely worth it.

A couple months ago one of the AC was not producing cool air. When the service technician came out, he took care of that but he discovered that there was another issue with water in the pans. I should get the transfer of the tickets, so someone came out. All in all, they did a good job. The cause was properly diagnosed and the installers for the AC coil were very competent, professional and very efficient. They knew what they were doing and were quick, and I appreciated that. They also added value by giving suggestions and recommendations on other products and things that I can do to enhance the air conditioning experience.

My most recent experience with American Home Shield was last month. We called them and I got a technician to go see our dryer. They said there was an unusual dent in the dryer, inside the drum and that it can't be fixed and it can't be replaced. So, I got to come out of pocket to buy my new dryer. That's my worst experience with American Home Shield. I honestly thought you are taking money from my account each and every month thinking that I'm covered, no matter if it's replacement or if a technician will come out there. It's going to take money out. Or you can get a second opinion.

I found that submitting the claim online with AHS is great. Once I logged on, I do everything there and I also I like the option to be able to chat with someone online. That makes the process a lot quicker too. But when trying to do it over the phone, the wait times are ridiculous. The first time when I had to call in for our dishwasher, it was a 40-minute wait. But when I get someone, it's pretty good. Recently, I filed claims for our refrigerator and a rain shed.

I’ve done two claims with American Home Shield -- one for the dryer and one for an electrician. The dryer was great. The electrician fixed my issue but he stopped the breaker from tripping by disconnecting a switch. He was supposed to get back to me with an estimate of what he would do to fix it, but he never followed-up, so I called someone else. The interactions with the contractors were okay, except for the fact that the electrician didn’t resolve the issue.

I had a couple of leaks in the commode and the sink but they're working fine now. The vendor called while my wife was still online and filing the claim with American Home Shield. That’s the fastest it’s ever happened which was a great experience. However, we’ve had American Home Shield for several years and we did a claim once when a couple of ballasts went out. The vendor on that came out but they do a good job. A couple of those are still out that we haven’t reported yet but that’s our only bad experience with them. Having AHS has been very valuable. In fact, we recommend them to everybody we talk to. We tell them to contact and invest on American Home Shield. They do a good job and they're well worth the money.

I submitted a claim with American Home Shield and it was painless and simple to do. I had a leaky showerhead and the contractors came and replaced the unit in the faucet. It was a relatively painless job and I could have done it myself but there were some parts that were frozen together and I couldn't do it without breaking the pipes so I figured I needed a professional. The contractor gave me a two-hour window, called ahead of time and was on time. They were very good and professional. I was very happy with the service and the people were easy to get along with and have answered all my questions. I had a very good experience.

The hose in my garbage disposal was leaking so I called in a claim to American Home Shield. Their reps were nice and took care of everything for me. I've never had a bad experience with them. I scheduled the service for the next day and the plumber was on time and was excellent. Everything is working fine.

I’ve had some pretty bad experience with Home Shield when I first started using them and they made it right by allowing me, after about five attempts to get their guys to resolve the issues, to get my own guy to do it. Then Home Shield paid me and that was satisfactory. I’ve also had some attitude issues with some providers but Home Shield themselves were extremely polite. I’ve gotten negative feedback about Home Shield from their providers, too, and I was taken aback a little bit that the folks that they are hiring are giving them a bad rep. I’ve had them out several times in the last year and a couple of the providers were telling me to expect claims to be denied because that was the standard procedure for Home Shield. But that has not been my experience. It even worked out well the last time they came out.

I had a plumbing issue and called American Home Shield. Their reps were very nice when I finally reached them, but I was in a hold for an hour and a half before that. They should work on the wait time as an hour and a half is kind of a long time. Also, the plumber who came out wasn't the greatest. He wasn't able to solve the problem for my stopped-up toilet and it kept backing up. I asked him to check into it and he said that there was nothing wrong with it. But it backed up again so I'm going to have to submit another claim and have somebody get another look at it.

American Home Shield called me shortly after I submitted a claim for my microwave. I filed the claim online and it was self-explanatory, and I have a kind of a weird schedule and they were able to accommodate it. The service guy said he'd be here at 10:00. I work a night shift, so he ended up waiting for me. He was here before he said he was going to be here, which was very convenient for me because I didn't have to wait up. He showed me what was wrong and did his job, and it was all done quickly. He was awesome, and the microwave is good as new since the repair. American Home Shield is a good thing to have especially if you're a homeowner. It saves you some money in the long run. We've been in the house for a while and we had them when we first moved in but we stopped using them. And then, my wife and I had decided we should renew it and so we did six months ago.

I have filed claims with AHS for the refrigerator and the water heater. Their reps as well as the contractors who came out were good.

I called AHS because the water on my washing machine could not get out. After I filed my claim they told me that I would hear from the repair company in two days, which I did. And before the repair company called I also had a problem with my stove so I called to add my stove on to the job. Their rep took my info then gave me the name and number of the company that would call me. They were professional, informative and straight to the point.

I got an over the range microwave oven and a couple of months ago, it wouldn’t properly shut and I couldn’t turn it on. Filing a claim with American Home Shield was really easy. I just called and they said that the contractor people should call me within 24 hours. The first guy that came out couldn’t figure out what was going on. He said that it will work if I just change one of the switches, but it didn’t. So, they came back and he looked at it and couldn’t figure it out. That’s when I requested another company to see if they can do it.

I had a problem with an AC unit, which was worked on earlier in the year, and then the heating as well. It wouldn’t come on. It seemed like it was warm outside but it wasn’t blowing anything warm inside. So the Greenway people responded to the call that I had put in American Home Shield and worked with American Home Shield in getting us two new units. Over several years Greenway has been the one that’s recommended to us and during the last week they were very helpful in getting everything set up to bring the units in.

My faucet fell off while I was using it and it just popped off out of nowhere. Thank God we were able to turn off the water. I submitted a claim to American Home Shield online and the claim process was easy. My interaction with their rep was fine and the plumber that they sent out was really a nice guy. He also did the hot water replacement I had before. He's done well. He was really decent to me and talked to me well. I'm a new widow and I've never had to take care of these things before. So, he's been really good to me. So far, my faucet is great and it's not falling off anymore.

I love American Home Shield. I switched to them because I didn't like First American. And it was usually very easy making a claim with AHS. But when my refrigerator stopped working, the claim submission was not was easy that time. I stayed on hold for over an hour. And that was three different times. But the rep was awesome and was very thorough. We did a reimbursement and everything was good. I got an amazing contractor too.

I had a clog on one of my rental houses. Claiming submission to American Home Shield was actually one of the easier. I haven't had great experiences with them, but this recent claim was pretty decent. I wasn't too happy when the contractor came out for my hot water heater especially because that's one thing that they claim that they are really good at fixing. He told me that basically, unless it's rotted, that they're always going to look for a reason not to replace it, and I found that very disheartening. He basically said I need to call them, and pay it out of my pocket because American Home Shield is not going to fix it. He took my $75, and basically said turn off the temperature and you're on your own.

When I filed a claim for my air conditioning system through the AHS site, it was everything I expected and there were no issues. The contractors were quite professional too. There was a complex problem that the contractors didn’t pick up the first time and they acknowledged it and fixed it the third time they came back. That was a one-day turnaround and I'm happy with the way they took care of it. It's only been a week but the air conditioner has been good so far. AHS took care of my claim and I've recommended them.

I always submit claims at American Home Shield over the phone since I don't like doing it online. The response time whenever I talk to them has been good. They tell me they'll get back within 24 hours in which they do. I've had AC problems three times and the techs do a good job. They're very professional and when I asked some questions, they explained it to me. I monitor the situation if it acts up again, I call them right back and they will come right back out. I've never had any problem with AHS and I would recommend them to somebody.

Recently, I had my air conditioner serviced by AHS. It needed cleaning and time to turn it on. It was easy to submit a claim when I called them. A guy came and did the service and he noticed that one of the overflows was full. It's wrapped up in that and the motor was running on one of the fans that he has to replace. So far everything has been good. We're waiting for that person to come back as he’s waiting for the order to come in. I also called for her old Montgomery Ward. She won't give that up that and so we're trying to find out with them so far. The guy came back as he bought the part and the top oven is working. They're good to get the part of something that old.

We wanted to start using the home gas furnace this year but it had a minor explosion during the ignition so we stopped using it. We asked for the service from American Home Shield and filing the claim on the phone was not good because of the wait time. The first time I tried that, it took one hour and 15 minutes. That was for a garage door problem and they helped me with that. But doing it on their website was really easy and awesome. When I had to talk to their reps, I had to explain my problem and they were very helpful. It took less than a minute to complete the whole process and it was efficient. They gave me the vendor's name then the next day, I contacted the vendor and they contacted me as well. We made the appointment then they came yesterday and fixed it.

My garbage disposal stopped working. I submitted the claim online to American Home Shield and it was very easy. I got a call from the contractors quickly. We set up an appointment, got a time slot and it was within less than an hour. It was very fast and I was highly impressed. I got a phone call as well the day the contractor was coming. I am very happy with the outcome.

Our air conditioner stopped blowing. It took a few days for the contractors to get here. And when they did get here, they said they ordered the part. A week went by and I ended up calling them. And, "Oh, yes. We have your part here." I had to wait again for them to come. And when they got here he said "Your blowers are not blowing. I gotta order a new board." And I said, "Why didn't you check it all out when you were here?" We had to wait again. I don't ever plan on using them again. I feel like we weren't important.

It’s great having the peace of mind that if something goes wrong, I have coverage for all my appliances. When someone has to get coverage for all individual appliances, that’s quite expensive, and that all starts chunking up. We've been with American Home Shield for close to a year now, but we also had them when we were in Maine for 13 years, and I was very happy with it. It was nice to have all of our issues covered without having to go out there and try to individually pay for them, which is quite costly. Given that comparison, it’s very economical to use AHS.

The motor of the fan that we put in the back bedroom had quit so we had a claim with American Home Shield and they put in a new one. It took a month almost to get it in because the tech had to order it. Getting it took a couple of weeks and then the tech was busy so he didn't have the time to bring it out for a while. We had a little trouble with this particular thing but most of the time, the contractors are good. Also, American Home Shield has started taking out the $75 from our ATM instead of checks. We had some trouble getting all settled which also took about a month because they said they had the wrong expiration date. We gave them the right expiration date and they took the money out but then they kept sending me a bill saying they didn't get it. Other than getting that straightened out, there's normally no problem.

I signed up with American Home Shield one year ago and I requested for service twice. And I've been satisfied both times. Recently my tenant mentioned that water was leaking in the hot water tank so I submitted a claim with American Home Shield and it's very effective. As soon as I submitted they just immediately contact me to schedule. I’m not living physically close to my tenant’s place and I used to have a housing management person but they never responded as quickly as American Home Shield did so it’s way worth using their company. I recommend it to my friends and I hope not to have any negative experience in the future.

I had a service call to American Home Shield when my air conditioning went out. It was on a Friday and the contractor, K &W Heating and Air, came out on Monday. The guy was very professional. He had to change the relay switch and put a little bit of Freon on it. Now, everything else works pretty well with it. I'm very satisfied with American Home Shield. I will recommend them because my sister-in-law has been with AHS for 10 years and has recommended me to them as well.

My first home warranty didn't work then I got American Home Shield. I called them through the automated system to place a claim and they sent a heat and air repair guy out within 72 hours. Everything was fixed and I paid the deductible. I was happy with the results and I’m perfectly satisfied with it being my first interaction with them. I'd recommend American Home Shield warranties with home purchases.

American Home Shield's customer service representatives have been very nice and knowledgeable and they gave out good information. I've filed claims online and over the phone and both have been easy. I recently had a claim on my AC and the service guy put Freon in it, and it's been working fine. But we still have to get it repaired and he has to come back. I'm doing some other work in my house right now, so he's waiting for us to get it done. And as soon as I finish, I'll give them a call to come out.

My refrigerator is not going into defrost mode, and I'm still waiting for our repair to be done. Appliance Doctor came out for the refrigerator two weeks ago and the timer had to be replaced. American Home Shield actually told me the part was on order too, and I have heard zero from either company about the actual part that's being repaired. I'm having to thaw out this fridge once a week. I had to go buy coolers to put all my food in, as well as ice to fill the coolers with, and then take all the food out of the refrigerator, let it sit overnight, and unplug the refrigerator, so it thaws out. Plug it back in, and then put everything back in the fridge. It's inconvenient.

I'm very satisfied with AHS. I've been with them since August and filed a claim for my refrigerator. The company called me back right away. I got an email back within an hour and we got and we got the service scheduled. A technician then came and was very good. But a part had to be ordered. Other than that, they were professional and everything was taken care of in a timely manner, it was all done within a week’s time. I would recommend AHS.

My water heater went bad, and I was told by American Home Shield that they were going to replace my 80-gallon water heater with another 80-gallon one. They called me and told me that they were going to replace it ‘cause the plumber determined that the one I had was bad. And they said that there is something that wasn’t covered under my warranty and it’s going to cost me an extra $50, which was fine as long as I’m getting a 80-gallon water heater.

American Home Shield is a terrible company. I’ve had them for over 10 years now. I used them once. This was a couple of years ago and that went well. And then I used them for my air conditioner. I told them everything that was wrong with it over the phone and told them “We can do that.” They come to the house and my husband tells me he didn’t do what he was supposed to do.

I was having issues with my washing machine. I submitted a claim over the phone with American Home Shield and the wait time was crazy. Anytime I called, it was at least a 15-minute wait. But the technicians who came out were great.

There was an issue with one of the burners on our stove and it wasn't level so I called AHS. I sat on hold the first time for 45 minutes and then I called back. I was ready to cancel the entire contract with them and find somebody else after several calls but they finally sent somebody out. They were very good but it wasn't quite fixed. So I called back and sat on hold for over two hours waiting for somebody. I got very tired of it and called back the next day, sat on hold for an hour, and that's when I discovered that because it was a recurring issue, I could do it online. They said they're waiting on getting payment from the title company, which in fact happened a week before.

The first home I bought, I had a home warranty policy with Old Republic Home Protection. I was very satisfied, everything got resolved promptly, and there was always a genuine interest/good customer service to make sure things were repaired in a prompt manner. I renewed that warranty and everything continues to go well.

Signed up for the home warranty insurance for my rental property. My tenant called in a problem, they were told that the warranty had expired - even before the "waiting period" had elapsed. Calling them on the phone typically results in endless wait on hold, the robotic voice says "typical wait time 30 minutes." Are you kidding? Even for billing questions, I cannot get through.

I took American Home Shield thinking that it would be very convenient to get things fixed. But my experience with a refrigerator repair has been terrible - it's been over a month and they have still not been able to fix it. The technician comes out (twice already), diagnoses it incompletely, there was a long unexplained lag between the first work and the time they got the part (the contractor and the AHS blames the other for the lack of communication leading to the delay).

I just had a water tank put in and it was a very good service from AHS. They also did a good job repairing my furnace. I submit claims by phone and it's wonderful. If I’m in a hurry, I leave a message at night. But during the daytime, I normally get an email back saying my repair has been scheduled and a callback saying, “These are the people that are going to be calling you back.” The contractors they sent out were friendly and experienced as well. I’m glad I have American Home Shield. I had them for a while and then I had to cancel. But I bought them back up just a couple of months ago and thank God I did because right now there are five projects I have to do and it's saving me a lot of money. I love American Home Shield and I'd recommend anybody to them.

The refrigerator that was not cooling was the most recent claim we have submitted to American Home Shield. Their claims process was easy. The only difficulty was the time we submitted a claim for our AC. It was really hot, and it took a couple of days for somebody to come out because they said that there wasn’t anyone available. So, we were stuck in the heat in the house, which is not a good thing. I have a two-year-old and an eight-year-old, so I was really more so concerned about them. But they did say if somebody’s appointment was canceled, they would try to fit me in.

The American Home Shield's contractor came at the time he said he was going to come and looked at our HVAC system and the furnaces to see if they were putting out carbon monoxide. And in his opinion, they were not because the fire was burning blue. But he did not have his carbon monoxide tester tool with him so, he’s going to have to bring it back in the next days or next week to test it. He said there’s a part in the furnace that gets rid of excess gas and vents it out into the house. We have two furnaces and that unit was old and not working optimally in both furnaces.

I’ve been with American Home Shield for four years, and I’ve been very satisfied. I’ve made two claims so far. One for the icemaker on my refrigerator and another for the heater on my house, and they were excellent on both instances. I submitted the claim online because you can never, ever get a person on the phone unless you want to renew your annual service. But on the other hand, doing it online is very good. The contractors that AHS sent for both claims were absolutely wonderful. Both contractors arrived on or before the scheduled time, and the icemaker guy was super nice.

I found out about a leak from the unit upstairs in my condo on a Friday and AHS sent someone out on Monday. They were good, thorough and on time. They gave me a call to tell me that they were about to be here which was appreciated. However, it's usually a very long wait when I call but maybe it's because of the time that I call. American Home Shield's great and I would recommend them.

Our sink was leaking underneath. I called up American Home Shield and the representatives were great. They said they’d have the plumber call me the next day and he did. And the third day the plumber came and he fixed it. The contractor was perfectly professional and clean. I'm very happy with American Home Shield. They are pleasant and professional.

When we bought the house, I had a leak in one of my faucets. So I called American Home Shield to have it repaired and the guy came out and checked it. I had to order some parts then he came back and fixed it. Since then it's working just fine. And then we also had another claim to have the house rekeyed after we bought it. The reps were pretty helpful with answering questions that I had. But the day before we close with the house, they didn't have my contract readily available, so I wasn't sure what was and wasn't covered. But we're able to set it up with the appointments and we kept moving forward because I wanted to get the leak fixed and my house rekeyed. I finally got the contract after a week.

Approximately a month and a half after we've moved into this house, the refrigerator quit cooling and everything defrosted. I called American Home Shield, and within three days, someone came out and fixed the problem. I submitted the claim online and it was very easy. It was SOP as far as what you would expect from filling out an online form. If you had any kind of technical background, it was easy to figure out their website.

Submitting a claim at American Home Shield was perfectly fine. I usually do everything online. The way they have it set up, I can just go online and follow my claim. It's a simple process. It has been an ongoing persistent issue with the filter on the dryer, and the tech was very professional and he came in the backdoor because he didn't want to track through my house. He was very concerned about that. He went in, did his thing, he was in and out. It was a quick and easy fix.

The first company that came out for the replacement of the disposal was great. They did what needed to be done and I was completely over-satisfied. The second claim I reported was because I was hearing a dripping sound in the plumbing. There were two techs and I was pleased with the follow-up and the service. Dylan was very concerned. He listened and went above and beyond on the call to try to determine the leak that was bothering me. Nick on the other hand just wanted to get out of here and go home at 5:00 in the afternoon. When the service call was done and the guys were getting in the truck and leaving, he said, “Because I signed that, I’m not liable for this problem for the next 60 days”. He also said that it's an old home and hearing things in the pipes was just a part of being a homeowner. I called them because I wanted to be able to sleep at night but I’m still hearing the noise.

My lower heater went out. It wasn't heating and we need heaters in the house. We're not run down though and it was finally repaired last Wednesday. Eight days or so before that, I called in the claim to American Home Shield, and then the technicians came out right away. They were very good. They did their troubleshooting and I actually had a third problem with it. We figured out that the heat exchange was bad and as they went in, they found other issues that were bad with it. Now, the worst part of the whole thing was they could have picked the parts right up at Carrier local. But they had to wait for AHS, or whoever they ordered it from, and then it took them three to four days to ship here. And then, my repair guy had to go pick them up in order to do it, or I would have had heat a lot sooner.

We got a home warranty when we first bought the house years ago. But I wanted to get another one and American Home Shield sent me an email. When I went back to back in the house one Thursday night, our water heater blew out and was spewing water out of the tank. It apparently had a hole in the inner tank. I submitted a claim through the AHS website because it was about 10:30 that night. On Friday, a young guy came out and looked at it but couldn't get back to us until Tuesday because AHS had to order the tank. They couldn't repair the hole so they replaced the water heater. But everything went fine. The plumber did a great job and was very professional. He took care what he was doing and didn't make a mess. Overall, my experience was simple, easy and timely.

We had a problem with the air conditioning not cooling down the house. We filed a claim with American Home Shield and the technicians came out right away and fixed it. They were probably in and out in 20 minutes and everything worked great since then. So I'm very happy with them. The only thing that I didn't like with AHS was their wait time. It was an hour and a half, and that is way too long to be on hold. When you schedule online you get a couple of the ones that people have nightmares with. And sure enough, the same thing happened when I schedule online. I have to call and wait on line and that way I get the company I rather have. AHS needs to give you a choice of companies to pick from and have a star rating next to them. So that way you can actually pick someone that other people have liked, and for companies that have lower ratings to get their acts together so they'll get better ratings. But overall, I'd recommend American Home Shield.

My American Home Shield experience was excellent. They did a great job and the people who came did a great job too. Everything was exactly the way it’s supposed to. We had a problem with the oven. It was broken and it wasn’t working correctly. We called and submitted a claim and I was pleasantly surprised and shocked how easy the process was and how smooth it went. The guy came out, saw what was wrong, ordered the parts, came back right on time, fixed it, and was gone.

We had a leak and I called American Home Shield directly. The agent I spoke with was fine and the contractor they sent out was responsive. He was able to stop the leak but he wasn’t able to repair the appliance. It was all very positive but the problem is too big to get into so I left it as is.

I only had one claim with American Home Shield. It started in July and it was just completed last week. As far as rectifying the problem, they continuously band-aided it until they had to replace the compressor on the air conditioner. Their contractor was responsive and on time. They scheduled well. On their first trip, they charged me for a pound of Freon, as well as the service visit. And then, within a couple of weeks, it wasn't working again. So, they had to come back out and they did something else but there was no replacement of any parts or anything that lasted for another month or two. Then, they came out and jumpstarted on it and that worked for a week. But within a week, it was acting up again intermittently, and not working throughout a portion of the summer. But it was our upstairs air conditioner, so it wasn't our primary air system.

I bought an older home so it's kind of scary and I needed them to come out and check it out for me and make sure the heating unit was going to work properly. I'm a single woman and I wasn’t sure if it needed to be cleaned that time. I submitted the claim online and it was the easiest to me. I only called out three times and every time it's been really quick and everything worked out fine. Also the contractor was very polite, professional, and did their job really quickly and got it started right up for me. He definitely knew what he was doing. He was very explanatory and showed me how to change the filter.

I bought a place in Central Village for my dad and the water heater got busted. I had dripping water so I called AHS and they gave me a plumber who called the last minute and said that there was a death in the family and he couldn’t come. The same company was rescheduled for the next day but they did not show. I called the company four times and they said they were coming and for me to hold on. It was so frustrating that I thought I had paid money for a nonsense service.

The kitchen sink was clogged so I called American Home Shield up and they said, "We'll have a plumber you can contact." They contacted me and the plumbing company couldn't come out because something was wrong with one of their vans. And so it was going to be a couple of days. So I contacted plumbers in the area where I live because I can't live with a backed up kitchen sink with kids -- they just put everything in there.

Submitting claim with American Home Shield was easy. I just called them and they were professional and their responsiveness was very good. I also had an excellent contractor. I have two contracts with AHS and they've been very good. I have recommended them.

I had a leak in my shower and I submitted a claim online for its repair with AHS. In previous experiences, I've called them but I found that it takes forever or at least an hour every time you call. So, it's faster to do it online. When the contractor came out, they cut a few holes in the drywall and in the tile. When they figured out where the leak was coming from, they repaired the hole. Then, they dispatched a drywall repair person out and they fixed the holes in the drywall. The repair on the tile was not covered per the policy, so that's annoying, but it's not the fault of the home warranty. I have AHS for close to two years now and so far, my experience has been very good.

My furnace was blowing out cold air. It was very lukewarm, but no heat. I called American Home Shield and told them it wasn't working. They sent someone to check it out and the guy made an assessment. After I had a hard time getting in touch with them, I called and asked them what was going on and I was told the claim was submitted and they were waiting to figure out what they want to do. Then someone came out and fixed the problem. Everything's working good.

I just called to submit a claim, gave them the information and they sent somebody out. It was very easy. I’ve had people out to take care of the plumbing issue five different times. And they kept telling me that it was the air condition. I decided I was going to find out exactly where the leak was from because when the air condition ran, I didn’t have any problems with the leak. So I turned the air condition off and I started using the bathroom that was right over where the water was so I found out that it was the bathroom. It was the bathtub and not the air condition by process of elimination.

There were two faucets that needed new cartridges and another faucet that was leaking. Submitting the claim with American Home Shield was fine. The plumber came out promptly and they said they needed to order the part and it took a long time. They said that they couldn't handle it because I have high-end faucets and they couldn't work on it. I didn't hear from them for a month so I called American Home Shield a couple of times and they sent messages to the plumber. The plumber never responded.

The transmission in my washing machine was all rotted out, and it was time to replace it. So, I had American Home Shield come to fix it, and it went really smoothly. Everything was great. I called in at night, and they took care of it. They also said that they would come in 10 days, but they were here in six. The machine’s been nice since the repair. I’ve had American Home Shield for 18 years, and they’re efficient. When the air conditioner goes out, I can call no matter what time at night, and then they have someone out by the next morning. They’re here when they say they’re going to be.

My heat pump went out, started making a big rattling noise, and was just blowing hot air. I let it go for a few weeks but it wasn’t getting any better so I called American Home Shield up. They then sent out a company that concluded that the compressor had gone out. He said that they would repair and replace the compressor which would typically be a $3000 or $4000 job and they were only going to pay $1800, and that didn’t cover permits. However, he didn’t address the other issues like the clanking. I was asking the guy who came here about the other issues, but he only seemed to send in a quote for the compressor. So, when American Home Shield contacted me, it was only for the heat pump and not the other issues. So, I researched the company that they sent out, and they had horrific reviews.