American Home Shield Reviews

I submitted a claim with American Home Shield for the air-conditioning system that went completely out. I did it over the phone and the representative was professional and courteous.The contractor who came out was expedient, and I have not had any problems with the AC since the repair. With American Home Shield, I am not immediately coming out of pocket with an excessive amount of money and they send out knowledgeable professionals to assess a problem, so I know what the problem is before I have to have it fixed.

I have nothing but great experiences with American Home Shield. Our oven was not working and we called them and they were very responsive. The contractor was very helpful and promised to come back and bring another part just to make sure everything was the way it was supposed to be. I would be happy to recommend them. I’m not able to say that about every company that I work with. With some companies I will say nothing. But based on customer service and how they’ve handled everything it’s worth my effort to let someone else know. It was an excellent experience.

When we bought our house, the American Home Shield warranty was transferred to us. Then we had issues with two different appliances. There was an initial contact and then after I made the phone call, the contractor company called me up within 24 hours. They sent out Jefferson the following day and he assessed it. He looked at everything, told me that they would be in contact with a decision, and kept me in the loop. Since it couldn’t be fixed easily, we chose the replacement option and I got a call this morning that they’ll be here tomorrow. Everything was quick, smooth and painless. I'm very satisfied with AHS so far and I just renewed with them.

We had our faucets leaking so I called AHS. The contractor was awesome. I was at work but my wife works from home and she put me on speaker phone. He was in the back and they’re working and he was really informative on what happened. And no more leaks at the moment. I’ve already referred AHS to people.

When we moved in, my washing machine and the heater didn’t work so we had two calls and they both were handled very nicely. The only thing is one guy didn’t know if I was supposed to pay him so I gave him a check and then later he called me to say, “No, you weren’t supposed to pay me” so he tore the check up and I was billed later, which I paid. The technicians were very capable. I'm going to call and make an appointment for a plumber, though, because all of the toilets make funny noises and it makes me nervous. Overall having AHS is a good experience.

We had two separate claims which both happened the same week. One was for a refrigerator and one was for some plumbing issues. The refrigerator claim was easy to submit. We were contacted right away and the repairmen came out right away to fix it. It was a maintenance issue that we weren't aware of and the contractor even showed us what to do in the future. The repair was flawless and the refrigerator is fine now.

We had a problem with our heater, and American Home Shield gave me the name of the contractor. Then the contractor contacted me, scheduled my appointment for a week later and they told me that was within the guidelines but that didn’t end up working out. The company ended up calling me on the day they were supposed to be here and said that their tech called in sick and that they had to put me at the end of the list. They refused to work with me at all and the girl told me they can’t pay overtime to somebody just because they can’t have somebody come out. She made a big deal about how the tech that called in sick was going to come in on a Saturday, which was another five days later, to cover his appointment that he had for that day.

American Home Shield did a good job on my last claim. I called them up, they assigned a plumber for my issue with the toilet, and then I called the plumber before he calls me. He seemed to be professional and he came out within a day. He had the part, got the work done, and didn't have to come back. The toilet now works better than before the plumber got to it. I paid my deductible to American Home Shield and I hope they continue to give good service on time.

One time last year, we went for over two months without a toilet because American Home Shield was arguing over replacing it or not. But the last time somebody came out, they were really on the job. They were very good and very professional. I usually submit my claims over the phone. Our most recent claim was for a garbage disposal and a faucet, and we had a good experience. However, in the past, they had sent out some people that didn't do a really good job. On the other hand, this guy did a good job. He was very honest, very professional and on time. I hope they keep sending out good people and not send out lousy people because they’ve done that several times.

We purchased our house in 1993 and that was when AHS was offered to us. The house was built in 1978 so it's an older home with possible issues and we've kept up with AHS so that it will keep the cost down for any repairs. I've submitted claims both online and over the phone. Recently, I had an issue where the fan belt motor burned out in our heat pump and had the fire department come out since there was smoke everywhere, then I called AHS. The downside was that I had to wait an hour on the phone to speak to somebody as they prefer everything to be done online.

Sometime in November, the drum inside my washer stopped moving so it wouldn't spin clothes. I submitted a claim to American Home Shield and it's not really hard. However, there's always an hour wait over the phone if you have a problem. And then, when you finally get through, they send someone out. But the guy was in my house for just two seconds and then he left. He said that they will order the part. I looked online on my account and it said, "part ordered." Yet, nothing was heard from the company or AHS for days.

I wasn’t really sold with AHS but I had to renew with them because there weren't any good choices, including them. I timed my calls with AHS and each and every time, I was on the phone for over an hour just on hold. You shouldn’t have to wait that long every time you call, several times in a week. If you have to purchase a plan from them, there's no problem getting to talk to someone. But if you have an actual problem, you can’t.

Our dishwasher wasn’t working a couple of months ago so I went online to submit a claim and then put the claim in. The reps were quick at getting it taken care of. American Home Shield sent a contractor who was knowledgeable and good. Then, we had a second problem with the fuse of the dishwasher and it got fixed yesterday. Everything’s fine since the repair but AHS charged me the two times the dishwasher was fixed. I paid $75 the first time and when the dishwasher broke the second time, I paid another $75 fee. AHS is busy and has a lot of other people they’re dealing with but they were good. I appreciate the way they handled everything and we’ll probably renew their service.

I submitted a claim with American Home Shield for my AC. I had somebody coming in for a reunion on that Saturday and they didn’t have emergency people to come out and fix it. I didn't like that. I know they have an emergency HVAC personnel, but it seems like they go for the cheapest route and that they're trying to save money. It was hot that weekend so my whole upstairs was hot and I had roaches there. I had to wait until Monday but when. It's been a month and a half and as of today, it still is not fixed. Another issue I have with them is getting a hold of them. You stay on hold forever, which I don't understand. I won't be continuing the service and I definitely wouldn't recommend them to anyone else. I was very disappointed.

I only made two claims with American Home Shield. The first contractor I used got my toilet fixed quickly and it was perfect. Everything's been easy but I didn't understand my last claim when I had my heat pump fixed. I paid $75 for the technician who came out here but he didn't fix anything. He said I needed refrigerant and told me that the consumer has to pay $10 to him for a pound of that refrigerant which I didn't know. He even said the insurance didn't cover that. I didn't have cash at the time and I just had my card so I couldn't pay him. Then, I talked to the lady in AHS and she said that they just fix whatever’s broken and they don’t do refrigerant. She even told me that the contract indeed indicates that the consumer has to pay $10 per pound. The heat pump has never been fixed and if I knew, I’d have the money ready for the technician so as not to waste his time either.

The garbage disposal sprung a leak as part of the unit cracked and so we submitted a claim to American Home Shield online. It went smoothly and within an hour we got a response from the selected vendor. They followed up and set an appointment. Everything went as scheduled and the unit has been good since the repair. I’ve got the protection plan on two properties and my overall experience has been good. Our challenges have been fairly consistent in the HVAC. We’ve had two plumbing and two HVAC and one of them wasn’t covered which was fine. They were kind enough to dispatch a technician. However, my wife likes having all of the information and so when they assigned a local company that she’s never heard of, she jumped on the internet and searched for that company. Home Shield could take this as a marketing opportunity by providing a little background information.

I was on hold nearly an hour. While speaking with a very pleasant rep. I was disconnected. I had to call back again and was on hold again for over an hour. Again the rep was very helpful and pleasant. He informed me the first rep had resolved my issue, unbeknownst to me. I have to commend the employees, however the management seems to be very poor. They need to have an auto return your call system when the wait times are outrageously long. They also need to do work on their website and have an area to write comments and needs. A further review may be coming after my repairs are completed.

We have been with American Home Shield for years. This past year or so the service has completely gone downhill. The service is the worst. AHS sends out a technician from a company and then there is absolutely no follow up. We had a problem with our stove top on October 10, 2017. Today is December 1, 2017. RC Appliance came out and I don't know if they never communicated with AHS and dropped the ball or visa versa.

I have been a long time customer of American Home Shield and their service is terrible. Besides the fact that each call into customer service has a wait time of a minimum of 30 minutes, my last two claims involve contractors that show up on site to just collect their service fee. Each contractor told us that they will never complete a job and that it is worthwhile for them to show up for 5 minutes, review the issue and notify AHS that the problem is not a warrantied item even though it is. For example, with my current claim, the contractor said that he did not want to do the job and that he was going to tell AHS that our AC/furnace was not installed incorrectly.

Our dishwasher's connection to the water line wasn't working properly. Submitting the claim online was easy and the next day, somebody from American Home Shield called me. They were touching base to confirm how things have worked and to ask me about the service needed. Within 24 hours of that initial call, I had an appointment set up. The contractor they sent out was very respectful, efficient and informative. He told us what he was going to do and what was needed on the machine. He confirmed that they needed to order a part and that somebody would be calling me to come back out and put it on the dishwasher and connect everything up.

My most recent experience with American Home Shield was last month. We called them and I got a technician to go see our dryer. They said there was an unusual dent in the dryer, inside the drum and that it can't be fixed and it can't be replaced. So, I got to come out of pocket to buy my new dryer. That's my worst experience with American Home Shield. I honestly thought you are taking money from my account each and every month thinking that I'm covered, no matter if it's replacement or if a technician will come out there. It's going to take money out. Or you can get a second opinion.

We had an oven repaired by American Home Shield. I called to submit a claim but I spent hours holding so I did it on the internet and I found that process to be easy. Their contractor was good and very professional. We've been with AHS for several years now and so far, we’ve had a good experience. It has helped us tremendously to have somebody to be able to call. I would recommend them.

Submitting a claim for the fan over my stove with American Home Shield was very long, and the people didn’t call me back, so I called them, and it was like I woke the lady up. She just said, “Okay, I’m up” and then hung up. So, I waited a week and called American Home Shield again. It took 30 minutes to get through to them and that is my biggest complaint. They always put me on hold. But I got through to a lady and she was very nice. She set me up with someone else but I never heard back from them either. So I called back to American Home Shield and told them about it. She thought it was somebody in Auberry, a little town that I live by and said the original people that they had set it up with would take a month.

American Home Shield sent somebody out for the refrigerator. He looked at the problem but they sent the wrong part, so I ended up waiting for a month for the repair. It was not the best experience. Also, I cancelled a policy in September and they were clear that it was cancelled. But they still charged me in October.

Our hot water heater was leaking and it wasn’t coming on and off quickly so I just called in and opened a claim with American Home Shield. Paco was the one that did the heater and he had been here a year before and worked on our upstairs heater. And the guy from Best Plumbing swapped out the hot water heater. They both did a fine job. All the things are working good.

My heating and air-conditioning went out so I filed a claim to American Home Shields over the phone. My interactions with their rep were fine, however, there was a two-day lag before they sent out someone but it wasn’t very long. The time was reasonable. It's just that at that time it was cold, so I really needed the heat. The technician came out and found the problem and fixed it very, very quickly. He was friendly, knowledgeable, engaging, and explained exactly what he was doing while I was watching him. Apparently, the issue was some kind of blockage that had blown in the vent. He cleaned it from some of the debris that had gotten caught in the gears and everything was fine after that.

We started turning the heat on in our house, but it was blowing cold air. The thermostat wasn't working right, and there was also something wrong with the venting outside. It's not American Home Shield's fault, but they were backdating our coverage for May when we bought the house, so we only have a little over six months left. There was a lot of confusion about our claim.

I’ve been a long-time user of American Home Shield and I generally like their service. The people from Bear Plumbing they sent most recently are fantastic. But the biggest issue is I cannot reach AHS on the phone. And so, when I call and do an automated thing, they send somebody of their choice automatically. And the first people they sent were from On Time Plumbing, which I did not want. But on the second call, they were gracious enough to give me a second opinion for no additional charge, and it was fantastic. Also, I understand prices go up but American Home Shield gets a little costly and their fee of $75 now is almost getting close to what the fee is for anybody to come out, and it won’t cover parts and labor.

I have a couple of things that I’m not a 100% satisfied with. The technician was a good guy but he turned the hot water the wrong way. The second thing is that faucet is like 35 years old and he was saying, "It’s going to leak again." It’s a temporary fix the way I look at it. So he came out and it’s not leaking right now. But it’s just a matter of time that it’s going to happen again.

We only had American Home Shield for a couple of months. A friend of mine was selling and I signed up for it. We filed a claim before for our air conditioner that quit cooling. The meter was working but it was not cooling. The technician came in very quickly and he replaced the parts and put some more Freon in and he fixed it the very next day. The AC works great now. My experience with AHS was very good. We like it.

I was able to file a claim with anyone I called from American Home Shield and they have all been nice, polite, courteous. And they've always got someone out here quick. But the first time my dryer went out I used a company I was totally dissatisfied with. It took them forever to get the parts and it took them forever to fix it. And it didn't sound right when they did fix it. It lasted a couple of years and then I had to file another claim.

The last 2 claims I had with AHS were for my air conditioner but they were two different issues. One issue was that the duct work in the house had a gap in the opening and it was making a loud sound when the air went through it which was called the air handler. It was bowed out a little bit because my husband and I went up there and looked to see if we could figure out what was making that sound. And so, the guy came in and he had to drill some holes to rivet and close that gap so that it wouldn’t make that sound. The pan that collects water underneath the air conditioner had filled somehow. The insulation had floated into it and he cleaned that too.

I submitted a claim for my AC unit, and American Home Shield did a great job. Their representative was really good when I called them, and the contractor that they sent to fix my unit was also very good. He followed us up, and also let us know that they were coming 30 minutes earlier. He was also very polite, knowledgeable, and took the time to explain that the fan went out and that he would have to order one and actually checked where to get the part quicker. Our AC is fixed and it’s been performing great ever since.

We've been with AHS for nine years. Typically, when we call them. we are on hold for five minutes or less. Recently, our garbage disposal was stuffed up and wasn't working so we filed a claim for it and the contractor was able to fix the issue right away. However, the garbage disposal is not working again but I haven't called them because I can't afford the $75 at this moment.

American Home Shield came with the house and we've had them for eight years now. The company that they used wasn't always the quickest to get to my house, but once they do, everything's good and they always get the job done. Most recently we had a problem with our AC, and the tech said that the condensation pump was acting up because my garage kept getting flooded with water. He secured the problem and was in and out. I also had an issue with the plumbing a couple years back, and the guy that came out said it was fixed. The problem wasn't fixed, but he came right back out as soon as I called him and took care of it.

There was a leak coming out from the furnace and so I filed a claim over the phone. It was easy and I was very pleased with the last representative I spoke with. The technician was very good. He told me what he was doing and he was very informative so I really like him. Everything’s working okay now but the claim before that, the technicians couldn’t do the job and even then, I had to pay a hundred dollars so that part wasn’t right. But the experience with American Home Shield has been generally good.

I filed a claim to American Home Shield for a broken toilet where the valve was messed up. However, filing a claim over the phone was a hassle because it is a 45-minute wait every time I try to call AHS. So, I claimed online because it was a lot more convenient. Once I filled out a claim, they're really prompt as far as getting service scheduled to our house, which was really good. I didn't have to wait a long time for a contractor to come out. The technician was professional and his service was great. He replaced the valve and the toilet is working better now. AHS customer service was really good. I'd tell others to get a home warranty because it's definitely worth it.

A pipe under the kitchen sink broke so I submitted a claim with American Home Shield for its repair. Submitting the claim was very easy and both AHS and the contractor that fixed the pipe were great. I told them what the problem was, then they came out and fixed it. Anytime I've had to get a company to come out on behalf of American Home Shield, the company always answered questions. AHS should keep up the good work.

We lived in many states and have used American Home Shield for many years. We've always been very pleased with them and everything has been an A+. We always call on them for any claim then they talk to a person and it's good. But technicians were supposed to come yesterday for our microwave claim but they ended up not coming so we had to reschedule that. They needed another guy to list out the microwave oven then to install a whole new computer board. But they had a hustle and they'll be coming in two weeks. Other than that, I recommend AHS to friends all the time.

When we first submitted a claim to American Home Shield, I had to wait an hour on the phone to get a rep. It took so long to get a response. But this last time, I was shocked because we got a response within 15 minutes from the company that came to service our pool. The company that worked on our pool was very good. They’ve got very good employees, and I had very good rapport with them. We like them so much that we’re having them clean our pool and put chemicals in.

We recently bought a house seven months ago and our heater and air conditioner unit stopped working. We were told it wasn't repairable and a red tag was put on it. We needed to change the unit to a new one because it was a hazard. Everything started on August 28 and it took more than a month to fix the problem. The first contractor that American Home Shield sent me, that was the worst experience in my life. The company was Prime Master and it was awful. They had no manners and didn't have any customer service.

There was a water leak in my second floor which went all the way through my ceiling and the drywall had to be replaced. Submitting a claim with AHS seemed fairly easy and when the first technicians came out, they were on time, really interactive and helped me out a lot. They explained what they were doing and always asked me if it was okay if they were doing certain things. I pretty much told them they could do whatever they want to fix the problem and I was not going to tell them how to do their job. In the end, they got everything working properly. When the drywallers came in, they were not on time, but it wasn’t a big deal. They were really nice, too, but I didn’t realize that they didn’t put one of the lights back in, so I'm missing one light in my kitchen. They just put the drywall over the light instead of having the light through the drywall. I was kind of frustrated but I let it go.

My dishwasher wasn't drying. But the problem was that the dry button wasn't on. So, for $100, American Home Shield had the button pushed and we were all happy. The next claim was for the thermostat. The little button came on and said it needed something, but all it needed to do was be reset. Submitting those claims were great and the guys that came out were very nice.

I found that submitting the claim online with AHS is great. Once I logged on, I do everything there and I also I like the option to be able to chat with someone online. That makes the process a lot quicker too. But when trying to do it over the phone, the wait times are ridiculous. The first time when I had to call in for our dishwasher, it was a 40-minute wait. But when I get someone, it's pretty good. Recently, I filed claims for our refrigerator and a rain shed.

When I had the serious problem with the water heater, American Home Shield sent out SWAT Plumbing and I was pleased with their service and their response. And so, when I had an issue with the garbage disposal, I asked for them. They were able to repair it. It turned out it was not a major problem and so, AHS didn't have to cover. I paid for the $75 visit and everything went well.

Yesterday, I was on the phone for quite a long time speaking with somebody from American Home Shield. I have four claims and I know that now, instead of me paying the service technician when they come, they'd rather use a credit card. That’s the latest thing they want to do. However, the first claim that I had was with a heater service. I wrote them a check and it’s already been cashed. Then, I had another claim with the plumber so I wrote him a check. But he called me back and said that they didn't take checks anymore. He also told me that he was going to rip it up and they’re going to just take the payment off of my credit card. I had two other claims and for the very last one, I wrote a check yesterday. I put it in the mail stop today, Sunday, and it won’t go in until Monday. But the lady that I spoke with yesterday said that some of these checks have to go through the bank before American Home Shield gets it, so it’s taking them quite a long time.

A couple months ago one of the AC was not producing cool air. When the service technician came out, he took care of that but he discovered that there was another issue with water in the pans. I should get the transfer of the tickets, so someone came out. All in all, they did a good job. The cause was properly diagnosed and the installers for the AC coil were very competent, professional and very efficient. They knew what they were doing and were quick, and I appreciated that. They also added value by giving suggestions and recommendations on other products and things that I can do to enhance the air conditioning experience.

A couple of weeks ago, I had a clogged drain and a leak under my sink. This was the first time we have used American Home Shield, and it went well. Submitting a claim was easy and the contractors were nice and fast. I can now use my sink.

We had a plumbing that was backed up. The claim was submitted online and then the next morning Universal Plumbing called me and set up the appointment, so I was really pleased with them. The plumbing works fine now, but I've got an old house so there's more work to be done. I don’t use AHS as much as I should, and I may start doing it.

We called AHS in for a repair of the refrigerator, and it was not a great experience. I put my notes away because out of frustration. I Initiated a call on a Sunday, and we were told we'd be contacted within 24 hours. First Monday came, no one contacted us. So, I called the number, and I was on hold for about 30 minutes to get to a representative. I put in the request, then she gave me a claim number. She said, "Someone else will get back to you maybe by Thursday." I said, "So, I have to go five days without a refrigerator?" She said, "I didn't realize it was a major appliance". So, she ended up switching it to somebody else and they would contact me. I let another 24 hours go and no one contacted me. Called again to the 800 number and I waited online for another half hour.

I’ve done two claims with American Home Shield -- one for the dryer and one for an electrician. The dryer was great. The electrician fixed my issue but he stopped the breaker from tripping by disconnecting a switch. He was supposed to get back to me with an estimate of what he would do to fix it, but he never followed-up, so I called someone else. The interactions with the contractors were okay, except for the fact that the electrician didn’t resolve the issue.

I had a plumbing issue and called American Home Shield. Their reps were very nice when I finally reached them, but I was in a hold for an hour and a half before that. They should work on the wait time as an hour and a half is kind of a long time. Also, the plumber who came out wasn't the greatest. He wasn't able to solve the problem for my stopped-up toilet and it kept backing up. I asked him to check into it and he said that there was nothing wrong with it. But it backed up again so I'm going to have to submit another claim and have somebody get another look at it.

My faucet fell off while I was using it and it just popped off out of nowhere. Thank God we were able to turn off the water. I submitted a claim to American Home Shield online and the claim process was easy. My interaction with their rep was fine and the plumber that they sent out was really a nice guy. He also did the hot water replacement I had before. He's done well. He was really decent to me and talked to me well. I'm a new widow and I've never had to take care of these things before. So, he's been really good to me. So far, my faucet is great and it's not falling off anymore.

I had a couple of leaks in the commode and the sink but they're working fine now. The vendor called while my wife was still online and filing the claim with American Home Shield. That’s the fastest it’s ever happened which was a great experience. However, we’ve had American Home Shield for several years and we did a claim once when a couple of ballasts went out. The vendor on that came out but they do a good job. A couple of those are still out that we haven’t reported yet but that’s our only bad experience with them. Having AHS has been very valuable. In fact, we recommend them to everybody we talk to. We tell them to contact and invest on American Home Shield. They do a good job and they're well worth the money.

When I filed a claim for my air conditioning system through the AHS site, it was everything I expected and there were no issues. The contractors were quite professional too. There was a complex problem that the contractors didn’t pick up the first time and they acknowledged it and fixed it the third time they came back. That was a one-day turnaround and I'm happy with the way they took care of it. It's only been a week but the air conditioner has been good so far. AHS took care of my claim and I've recommended them.

I'm very satisfied with AHS. I've been with them since August and filed a claim for my refrigerator. The company called me back right away. I got an email back within an hour and we got and we got the service scheduled. A technician then came and was very good. But a part had to be ordered. Other than that, they were professional and everything was taken care of in a timely manner, it was all done within a week’s time. I would recommend AHS.

We wanted to start using the home gas furnace this year but it had a minor explosion during the ignition so we stopped using it. We asked for the service from American Home Shield and filing the claim on the phone was not good because of the wait time. The first time I tried that, it took one hour and 15 minutes. That was for a garage door problem and they helped me with that. But doing it on their website was really easy and awesome. When I had to talk to their reps, I had to explain my problem and they were very helpful. It took less than a minute to complete the whole process and it was efficient. They gave me the vendor's name then the next day, I contacted the vendor and they contacted me as well. We made the appointment then they came yesterday and fixed it.

Recently, I had my air conditioner serviced by AHS. It needed cleaning and time to turn it on. It was easy to submit a claim when I called them. A guy came and did the service and he noticed that one of the overflows was full. It's wrapped up in that and the motor was running on one of the fans that he has to replace. So far everything has been good. We're waiting for that person to come back as he’s waiting for the order to come in. I also called for her old Montgomery Ward. She won't give that up that and so we're trying to find out with them so far. The guy came back as he bought the part and the top oven is working. They're good to get the part of something that old.

I always submit claims at American Home Shield over the phone since I don't like doing it online. The response time whenever I talk to them has been good. They tell me they'll get back within 24 hours in which they do. I've had AC problems three times and the techs do a good job. They're very professional and when I asked some questions, they explained it to me. I monitor the situation if it acts up again, I call them right back and they will come right back out. I've never had any problem with AHS and I would recommend them to somebody.

The motor of the fan that we put in the back bedroom had quit so we had a claim with American Home Shield and they put in a new one. It took a month almost to get it in because the tech had to order it. Getting it took a couple of weeks and then the tech was busy so he didn't have the time to bring it out for a while. We had a little trouble with this particular thing but most of the time, the contractors are good. Also, American Home Shield has started taking out the $75 from our ATM instead of checks. We had some trouble getting all settled which also took about a month because they said they had the wrong expiration date. We gave them the right expiration date and they took the money out but then they kept sending me a bill saying they didn't get it. Other than getting that straightened out, there's normally no problem.

I got an over the range microwave oven and a couple of months ago, it wouldn’t properly shut and I couldn’t turn it on. Filing a claim with American Home Shield was really easy. I just called and they said that the contractor people should call me within 24 hours. The first guy that came out couldn’t figure out what was going on. He said that it will work if I just change one of the switches, but it didn’t. So, they came back and he looked at it and couldn’t figure it out. That’s when I requested another company to see if they can do it.

I submitted a claim with American Home Shield and it was painless and simple to do. I had a leaky showerhead and the contractors came and replaced the unit in the faucet. It was a relatively painless job and I could have done it myself but there were some parts that were frozen together and I couldn't do it without breaking the pipes so I figured I needed a professional. The contractor gave me a two-hour window, called ahead of time and was on time. They were very good and professional. I was very happy with the service and the people were easy to get along with and have answered all my questions. I had a very good experience.

I love American Home Shield. I switched to them because I didn't like First American. And it was usually very easy making a claim with AHS. But when my refrigerator stopped working, the claim submission was not was easy that time. I stayed on hold for over an hour. And that was three different times. But the rep was awesome and was very thorough. We did a reimbursement and everything was good. I got an amazing contractor too.

I have filed claims with AHS for the refrigerator and the water heater. Their reps as well as the contractors who came out were good.

The hose in my garbage disposal was leaking so I called in a claim to American Home Shield. Their reps were nice and took care of everything for me. I've never had a bad experience with them. I scheduled the service for the next day and the plumber was on time and was excellent. Everything is working fine.

I had a clog on one of my rental houses. Claiming submission to American Home Shield was actually one of the easier. I haven't had great experiences with them, but this recent claim was pretty decent. I wasn't too happy when the contractor came out for my hot water heater especially because that's one thing that they claim that they are really good at fixing. He told me that basically, unless it's rotted, that they're always going to look for a reason not to replace it, and I found that very disheartening. He basically said I need to call them, and pay it out of my pocket because American Home Shield is not going to fix it. He took my $75, and basically said turn off the temperature and you're on your own.

American Home Shield called me shortly after I submitted a claim for my microwave. I filed the claim online and it was self-explanatory, and I have a kind of a weird schedule and they were able to accommodate it. The service guy said he'd be here at 10:00. I work a night shift, so he ended up waiting for me. He was here before he said he was going to be here, which was very convenient for me because I didn't have to wait up. He showed me what was wrong and did his job, and it was all done quickly. He was awesome, and the microwave is good as new since the repair. American Home Shield is a good thing to have especially if you're a homeowner. It saves you some money in the long run. We've been in the house for a while and we had them when we first moved in but we stopped using them. And then, my wife and I had decided we should renew it and so we did six months ago.

I’ve had some pretty bad experience with Home Shield when I first started using them and they made it right by allowing me, after about five attempts to get their guys to resolve the issues, to get my own guy to do it. Then Home Shield paid me and that was satisfactory. I’ve also had some attitude issues with some providers but Home Shield themselves were extremely polite. I’ve gotten negative feedback about Home Shield from their providers, too, and I was taken aback a little bit that the folks that they are hiring are giving them a bad rep. I’ve had them out several times in the last year and a couple of the providers were telling me to expect claims to be denied because that was the standard procedure for Home Shield. But that has not been my experience. It even worked out well the last time they came out.

I had a problem with an AC unit, which was worked on earlier in the year, and then the heating as well. It wouldn’t come on. It seemed like it was warm outside but it wasn’t blowing anything warm inside. So the Greenway people responded to the call that I had put in American Home Shield and worked with American Home Shield in getting us two new units. Over several years Greenway has been the one that’s recommended to us and during the last week they were very helpful in getting everything set up to bring the units in.

I signed up with American Home Shield one year ago and I requested for service twice. And I've been satisfied both times. Recently my tenant mentioned that water was leaking in the hot water tank so I submitted a claim with American Home Shield and it's very effective. As soon as I submitted they just immediately contact me to schedule. I’m not living physically close to my tenant’s place and I used to have a housing management person but they never responded as quickly as American Home Shield did so it’s way worth using their company. I recommend it to my friends and I hope not to have any negative experience in the future.

My first home warranty didn't work then I got American Home Shield. I called them through the automated system to place a claim and they sent a heat and air repair guy out within 72 hours. Everything was fixed and I paid the deductible. I was happy with the results and I’m perfectly satisfied with it being my first interaction with them. I'd recommend American Home Shield warranties with home purchases.

Our air conditioner stopped blowing. It took a few days for the contractors to get here. And when they did get here, they said they ordered the part. A week went by and I ended up calling them. And, "Oh, yes. We have your part here." I had to wait again for them to come. And when they got here he said "Your blowers are not blowing. I gotta order a new board." And I said, "Why didn't you check it all out when you were here?" We had to wait again. I don't ever plan on using them again. I feel like we weren't important.

My garbage disposal stopped working. I submitted the claim online to American Home Shield and it was very easy. I got a call from the contractors quickly. We set up an appointment, got a time slot and it was within less than an hour. It was very fast and I was highly impressed. I got a phone call as well the day the contractor was coming. I am very happy with the outcome.

My refrigerator is not going into defrost mode, and I'm still waiting for our repair to be done. Appliance Doctor came out for the refrigerator two weeks ago and the timer had to be replaced. American Home Shield actually told me the part was on order too, and I have heard zero from either company about the actual part that's being repaired. I'm having to thaw out this fridge once a week. I had to go buy coolers to put all my food in, as well as ice to fill the coolers with, and then take all the food out of the refrigerator, let it sit overnight, and unplug the refrigerator, so it thaws out. Plug it back in, and then put everything back in the fridge. It's inconvenient.

American Home Shield's customer service representatives have been very nice and knowledgeable and they gave out good information. I've filed claims online and over the phone and both have been easy. I recently had a claim on my AC and the service guy put Freon in it, and it's been working fine. But we still have to get it repaired and he has to come back. I'm doing some other work in my house right now, so he's waiting for us to get it done. And as soon as I finish, I'll give them a call to come out.

It’s great having the peace of mind that if something goes wrong, I have coverage for all my appliances. When someone has to get coverage for all individual appliances, that’s quite expensive, and that all starts chunking up. We've been with American Home Shield for close to a year now, but we also had them when we were in Maine for 13 years, and I was very happy with it. It was nice to have all of our issues covered without having to go out there and try to individually pay for them, which is quite costly. Given that comparison, it’s very economical to use AHS.

I had a service call to American Home Shield when my air conditioning went out. It was on a Friday and the contractor, K &W Heating and Air, came out on Monday. The guy was very professional. He had to change the relay switch and put a little bit of Freon on it. Now, everything else works pretty well with it. I'm very satisfied with American Home Shield. I will recommend them because my sister-in-law has been with AHS for 10 years and has recommended me to them as well.

I called AHS because the water on my washing machine could not get out. After I filed my claim they told me that I would hear from the repair company in two days, which I did. And before the repair company called I also had a problem with my stove so I called to add my stove on to the job. Their rep took my info then gave me the name and number of the company that would call me. They were professional, informative and straight to the point.

My water heater went bad, and I was told by American Home Shield that they were going to replace my 80-gallon water heater with another 80-gallon one. They called me and told me that they were going to replace it ‘cause the plumber determined that the one I had was bad. And they said that there is something that wasn’t covered under my warranty and it’s going to cost me an extra $50, which was fine as long as I’m getting a 80-gallon water heater.

I was having issues with my washing machine. I submitted a claim over the phone with American Home Shield and the wait time was crazy. Anytime I called, it was at least a 15-minute wait. But the technicians who came out were great.

American Home Shield is a terrible company. I’ve had them for over 10 years now. I used them once. This was a couple of years ago and that went well. And then I used them for my air conditioner. I told them everything that was wrong with it over the phone and told them “We can do that.” They come to the house and my husband tells me he didn’t do what he was supposed to do.

There was an issue with one of the burners on our stove and it wasn't level so I called AHS. I sat on hold the first time for 45 minutes and then I called back. I was ready to cancel the entire contract with them and find somebody else after several calls but they finally sent somebody out. They were very good but it wasn't quite fixed. So I called back and sat on hold for over two hours waiting for somebody. I got very tired of it and called back the next day, sat on hold for an hour, and that's when I discovered that because it was a recurring issue, I could do it online. They said they're waiting on getting payment from the title company, which in fact happened a week before.

The first home I bought, I had a home warranty policy with Old Republic Home Protection. I was very satisfied, everything got resolved promptly, and there was always a genuine interest/good customer service to make sure things were repaired in a prompt manner. I renewed that warranty and everything continues to go well.

Signed up for the home warranty insurance for my rental property. My tenant called in a problem, they were told that the warranty had expired - even before the "waiting period" had elapsed. Calling them on the phone typically results in endless wait on hold, the robotic voice says "typical wait time 30 minutes." Are you kidding? Even for billing questions, I cannot get through.

I took American Home Shield thinking that it would be very convenient to get things fixed. But my experience with a refrigerator repair has been terrible - it's been over a month and they have still not been able to fix it. The technician comes out (twice already), diagnoses it incompletely, there was a long unexplained lag between the first work and the time they got the part (the contractor and the AHS blames the other for the lack of communication leading to the delay).

The refrigerator that was not cooling was the most recent claim we have submitted to American Home Shield. Their claims process was easy. The only difficulty was the time we submitted a claim for our AC. It was really hot, and it took a couple of days for somebody to come out because they said that there wasn’t anyone available. So, we were stuck in the heat in the house, which is not a good thing. I have a two-year-old and an eight-year-old, so I was really more so concerned about them. But they did say if somebody’s appointment was canceled, they would try to fit me in.

I found out about a leak from the unit upstairs in my condo on a Friday and AHS sent someone out on Monday. They were good, thorough and on time. They gave me a call to tell me that they were about to be here which was appreciated. However, it's usually a very long wait when I call but maybe it's because of the time that I call. American Home Shield's great and I would recommend them.

I had a water leak under the house so I filed a claim to American Home Shield and the process worked out good. However, the first contractor that came out, Shields Plumbing, was terrible. The guy looked 20-feet away under the house with a small flashlight and says, "Oh. Well, I’ll have to take a look at that.” So, he typed up something and sent it to AHS, saying that it was a shift in the earthquake that caused that and that's why AHS couldn’t fix it or pay for it or get it fixed. I thought that guy probably just didn’t want to crawl down in there to check it out. I called AHS back and they suggested that I get another person to come out and check it and they weren't going to charge me more if it was the same findings.

My furnace was blowing out cold air. It was very lukewarm, but no heat. I called American Home Shield and told them it wasn't working. They sent someone to check it out and the guy made an assessment. After I had a hard time getting in touch with them, I called and asked them what was going on and I was told the claim was submitted and they were waiting to figure out what they want to do. Then someone came out and fixed the problem. Everything's working good.

American Home Shield is a good company and I recommend them. I had no problems with the plumbing claim that I had. I submitted it on the phone and the rep that I spoke to was very courteous. Adding to that, we're very happy with the guy that came out for the company. He was great and very knowledgeable in his job. He explained everything that he was doing.

24 hours after I filed a claim for my refrigerator that stopped working, a contractor called me. A technician came out the first day and he looked at the refrigerator. He was very knowledgeable and efficient. He called me when he was coming so it was good and he let me know what was going on. He took out some little tool out of his pocket, opened the refrigerator, did something to it, pressed the button and it started again. He said it was the defrost timer that was the problem and he just overrode that to make it work. But he had to order a part still and that was going to take four days. The refrigerator was running though so that wasn't an issue. Everything was great.

The kitchen sink was clogged so I called American Home Shield up and they said, "We'll have a plumber you can contact." They contacted me and the plumbing company couldn't come out because something was wrong with one of their vans. And so it was going to be a couple of days. So I contacted plumbers in the area where I live because I can't live with a backed up kitchen sink with kids -- they just put everything in there.

My heat pump went out, started making a big rattling noise, and was just blowing hot air. I let it go for a few weeks but it wasn’t getting any better so I called American Home Shield up. They then sent out a company that concluded that the compressor had gone out. He said that they would repair and replace the compressor which would typically be a $3000 or $4000 job and they were only going to pay $1800, and that didn’t cover permits. However, he didn’t address the other issues like the clanking. I was asking the guy who came here about the other issues, but he only seemed to send in a quote for the compressor. So, when American Home Shield contacted me, it was only for the heat pump and not the other issues. So, I researched the company that they sent out, and they had horrific reviews.

We bought the house in June of this year and whoever put the flooring prior to us moving in put a finishing nail through the trim when they put it back on the wall. The nail went into the PACS pipe and then the type of pipe that sealed right around it began to rust and finally sprung the leak. So technically, the nail and the pipe was a man-made problem, but the rest was a natural cause. I submitted a claim to American Home Shield online. They got back to me the next day but they denied my claim, so I handled the problem myself. It was the company and the policies that were the problem. They look for a way to get out of things and that’s how a warranty company stays alive, which is why we cancelled them. On the other hand, the plumbing company that they sent out was great and very professional, and I would definitely recommend them for the future. I had a bit of mix-up with them, but they took care of it on the back end.

I bought an older home so it's kind of scary and I needed them to come out and check it out for me and make sure the heating unit was going to work properly. I'm a single woman and I wasn’t sure if it needed to be cleaned that time. I submitted the claim online and it was the easiest to me. I only called out three times and every time it's been really quick and everything worked out fine. Also the contractor was very polite, professional, and did their job really quickly and got it started right up for me. He definitely knew what he was doing. He was very explanatory and showed me how to change the filter.

I had a leak in my shower and I submitted a claim online for its repair with AHS. In previous experiences, I've called them but I found that it takes forever or at least an hour every time you call. So, it's faster to do it online. When the contractor came out, they cut a few holes in the drywall and in the tile. When they figured out where the leak was coming from, they repaired the hole. Then, they dispatched a drywall repair person out and they fixed the holes in the drywall. The repair on the tile was not covered per the policy, so that's annoying, but it's not the fault of the home warranty. I have AHS for close to two years now and so far, my experience has been very good.

There were two faucets that needed new cartridges and another faucet that was leaking. Submitting the claim with American Home Shield was fine. The plumber came out promptly and they said they needed to order the part and it took a long time. They said that they couldn't handle it because I have high-end faucets and they couldn't work on it. I didn't hear from them for a month so I called American Home Shield a couple of times and they sent messages to the plumber. The plumber never responded.

Approximately a month and a half after we've moved into this house, the refrigerator quit cooling and everything defrosted. I called American Home Shield, and within three days, someone came out and fixed the problem. I submitted the claim online and it was very easy. It was SOP as far as what you would expect from filling out an online form. If you had any kind of technical background, it was easy to figure out their website.

The American Home Shield's contractor came at the time he said he was going to come and looked at our HVAC system and the furnaces to see if they were putting out carbon monoxide. And in his opinion, they were not because the fire was burning blue. But he did not have his carbon monoxide tester tool with him so, he’s going to have to bring it back in the next days or next week to test it. He said there’s a part in the furnace that gets rid of excess gas and vents it out into the house. We have two furnaces and that unit was old and not working optimally in both furnaces.

Our sink was leaking underneath. I called up American Home Shield and the representatives were great. They said they’d have the plumber call me the next day and he did. And the third day the plumber came and he fixed it. The contractor was perfectly professional and clean. I'm very happy with American Home Shield. They are pleasant and professional.

I submitted a claim to American Home Shield for my electrical and submitting the claim online is the easiest. I was semi-impressed with the contractor. They were pleasant and punctual. They gave a good ETA and they did exactly what they said they would do. The performance is great after the repair and it was done in one appointment.

We had a problem with the air conditioning not cooling down the house. We filed a claim with American Home Shield and the technicians came out right away and fixed it. They were probably in and out in 20 minutes and everything worked great since then. So I'm very happy with them. The only thing that I didn't like with AHS was their wait time. It was an hour and a half, and that is way too long to be on hold. When you schedule online you get a couple of the ones that people have nightmares with. And sure enough, the same thing happened when I schedule online. I have to call and wait on line and that way I get the company I rather have. AHS needs to give you a choice of companies to pick from and have a star rating next to them. So that way you can actually pick someone that other people have liked, and for companies that have lower ratings to get their acts together so they'll get better ratings. But overall, I'd recommend American Home Shield.

I only had one claim with American Home Shield. It started in July and it was just completed last week. As far as rectifying the problem, they continuously band-aided it until they had to replace the compressor on the air conditioner. Their contractor was responsive and on time. They scheduled well. On their first trip, they charged me for a pound of Freon, as well as the service visit. And then, within a couple of weeks, it wasn't working again. So, they had to come back out and they did something else but there was no replacement of any parts or anything that lasted for another month or two. Then, they came out and jumpstarted on it and that worked for a week. But within a week, it was acting up again intermittently, and not working throughout a portion of the summer. But it was our upstairs air conditioner, so it wasn't our primary air system.

We had a leak and I called American Home Shield directly. The agent I spoke with was fine and the contractor they sent out was responsive. He was able to stop the leak but he wasn’t able to repair the appliance. It was all very positive but the problem is too big to get into so I left it as is.

American Home Shield sent someone out to fix the leak in my faucet and one of my lights that dropped off from the roof. Both claims went very well. However I wasn't happy with a hole left on the wall when the faucet was fixed. The plumber told me that they were going to send somebody to come over and fix it. But after a few days I called them. I have called them twice and I spent almost an hour. So it would have been better for me to be able to do it online.

I’ve been with American Home Shield for four years, and I’ve been very satisfied. I’ve made two claims so far. One for the icemaker on my refrigerator and another for the heater on my house, and they were excellent on both instances. I submitted the claim online because you can never, ever get a person on the phone unless you want to renew your annual service. But on the other hand, doing it online is very good. The contractors that AHS sent for both claims were absolutely wonderful. Both contractors arrived on or before the scheduled time, and the icemaker guy was super nice.

The transmission in my washing machine was all rotted out, and it was time to replace it. So, I had American Home Shield come to fix it, and it went really smoothly. Everything was great. I called in at night, and they took care of it. They also said that they would come in 10 days, but they were here in six. The machine’s been nice since the repair. I’ve had American Home Shield for 18 years, and they’re efficient. When the air conditioner goes out, I can call no matter what time at night, and then they have someone out by the next morning. They’re here when they say they’re going to be.

Submitting a claim at American Home Shield was perfectly fine. I usually do everything online. The way they have it set up, I can just go online and follow my claim. It's a simple process. It has been an ongoing persistent issue with the filter on the dryer, and the tech was very professional and he came in the backdoor because he didn't want to track through my house. He was very concerned about that. He went in, did his thing, he was in and out. It was a quick and easy fix.

I just called to submit a claim, gave them the information and they sent somebody out. It was very easy. I’ve had people out to take care of the plumbing issue five different times. And they kept telling me that it was the air condition. I decided I was going to find out exactly where the leak was from because when the air condition ran, I didn’t have any problems with the leak. So I turned the air condition off and I started using the bathroom that was right over where the water was so I found out that it was the bathroom. It was the bathtub and not the air condition by process of elimination.

My American Home Shield experience was excellent. They did a great job and the people who came did a great job too. Everything was exactly the way it’s supposed to. We had a problem with the oven. It was broken and it wasn’t working correctly. We called and submitted a claim and I was pleasantly surprised and shocked how easy the process was and how smooth it went. The guy came out, saw what was wrong, ordered the parts, came back right on time, fixed it, and was gone.

I bought a place in Central Village for my dad and the water heater got busted. I had dripping water so I called AHS and they gave me a plumber who called the last minute and said that there was a death in the family and he couldn’t come. The same company was rescheduled for the next day but they did not show. I called the company four times and they said they were coming and for me to hold on. It was so frustrating that I thought I had paid money for a nonsense service.

Submitting claim with American Home Shield was easy. I just called them and they were professional and their responsiveness was very good. I also had an excellent contractor. I have two contracts with AHS and they've been very good. I have recommended them.

We got a home warranty when we first bought the house years ago. But I wanted to get another one and American Home Shield sent me an email. When I went back to back in the house one Thursday night, our water heater blew out and was spewing water out of the tank. It apparently had a hole in the inner tank. I submitted a claim through the AHS website because it was about 10:30 that night. On Friday, a young guy came out and looked at it but couldn't get back to us until Tuesday because AHS had to order the tank. They couldn't repair the hole so they replaced the water heater. But everything went fine. The plumber did a great job and was very professional. He took care what he was doing and didn't make a mess. Overall, my experience was simple, easy and timely.

My lower heater went out. It wasn't heating and we need heaters in the house. We're not run down though and it was finally repaired last Wednesday. Eight days or so before that, I called in the claim to American Home Shield, and then the technicians came out right away. They were very good. They did their troubleshooting and I actually had a third problem with it. We figured out that the heat exchange was bad and as they went in, they found other issues that were bad with it. Now, the worst part of the whole thing was they could have picked the parts right up at Carrier local. But they had to wait for AHS, or whoever they ordered it from, and then it took them three to four days to ship here. And then, my repair guy had to go pick them up in order to do it, or I would have had heat a lot sooner.

I just had a water tank put in and it was a very good service from AHS. They also did a good job repairing my furnace. I submit claims by phone and it's wonderful. If I’m in a hurry, I leave a message at night. But during the daytime, I normally get an email back saying my repair has been scheduled and a callback saying, “These are the people that are going to be calling you back.” The contractors they sent out were friendly and experienced as well. I’m glad I have American Home Shield. I had them for a while and then I had to cancel. But I bought them back up just a couple of months ago and thank God I did because right now there are five projects I have to do and it's saving me a lot of money. I love American Home Shield and I'd recommend anybody to them.

When we bought the house, I had a leak in one of my faucets. So I called American Home Shield to have it repaired and the guy came out and checked it. I had to order some parts then he came back and fixed it. Since then it's working just fine. And then we also had another claim to have the house rekeyed after we bought it. The reps were pretty helpful with answering questions that I had. But the day before we close with the house, they didn't have my contract readily available, so I wasn't sure what was and wasn't covered. But we're able to set it up with the appointments and we kept moving forward because I wanted to get the leak fixed and my house rekeyed. I finally got the contract after a week.

The first company that came out for the replacement of the disposal was great. They did what needed to be done and I was completely over-satisfied. The second claim I reported was because I was hearing a dripping sound in the plumbing. There were two techs and I was pleased with the follow-up and the service. Dylan was very concerned. He listened and went above and beyond on the call to try to determine the leak that was bothering me. Nick on the other hand just wanted to get out of here and go home at 5:00 in the afternoon. When the service call was done and the guys were getting in the truck and leaving, he said, “Because I signed that, I’m not liable for this problem for the next 60 days”. He also said that it's an old home and hearing things in the pipes was just a part of being a homeowner. I called them because I wanted to be able to sleep at night but I’m still hearing the noise.

We requested a refrigerator fix on 11/8/17 using our AHS home warranty (it took us 2 calls - 1st we were on hold for over an hour and then got hung up on; 2nd call was answered after 49 minutes of wait time) and we were required to pay our $80 service charge at that time. The contracted servicing company by AHS was scheduled 7 days out as the earliest appt. The company fixing our fridge required us to sit at home and wait on them between 8am-5pm. They were to call us 30 minutes before coming. We received a call but could not answer immediately (due to a work call) and when we called back (15 minutes later). The company skipped us and said they would have to reschedule (earliest reschedule was 1 more week away). The company was rude and hung up on us. When we questioned them why they moved onto the next customer before our 30 min wait time was expired.

This complaint is against AHS's contractor Active Appliances. They sent out a service technician to fix my leaking dishwasher and after taking it apart he verbally informed me that the motor was bad and that it needed to be replaced. He also told me that he would need to order the part and that someone would contact me in a few days. After a week I called AHS for the status and they informed me that the contractor reported that there was nothing wrong with my dishwasher and closed the issue. The technician basically lied to me about coming back to fix my dishwasher then reported that there was nothing wrong with my dishwasher. I went back to look at my copy of the work order and he had left it completely blank. He must have filled it out after I signed it. I called AHS and after waiting on hold for 30 minutes the line disconnected. I don't know what to do at this point but I DON'T WANT that contractor back in my house again.

We called American Home Shield for a leaking pipe claim. The plumbers fixed it but when they came back, they said that AHS was not going to cover the repair because it was a preexisting condition. The plumbers even said that the repair would be expensive. But when I pulled up my home inspection as well as the sewer inspection report, none of them mentioned that I have a preexisting condition. I called back AHS to bring it up but they said that they would take care and cover it. So I didn't even need to necessarily use the ammunition that I had gotten. There was some miscommunication and I don’t want to be cynical but it sounded like the contractors were going to have a large repair and are trying to find a way to side-step it.

We got AHS less than a year and had called them for a couple of broken items. Already the problems started, as contractors had to come multiple times (often late) for same issue, and masked the problems rather than repair them. We have a broken fridge and after paying 2 deductible for NOT having it fixed properly, AHS wouldn't even pay for the total cost of replacing it. The last straw came when our water heater suddenly stopped working and started to flood the garage. Due to the urgency, and to our now lack-of-confidence with AHS, we called the contractor who initially installed the water heater. He came promptly and said the water heater had to be changed immediately since it was broken and the water had to be shut down until it was replaced.

Over 3-4 weeks ago American Home Shield sent a repairmen to my resident to repair my refrigerator. The repairman stated that it was unrepairable. I received one call and email reference to my issue to gather more information about the type of refrigerator and its features. This has been at least 2 weeks and I haven't heard anything else from them. They are not concern if I have a replacement or not. Every attempt to contact them by phone, results in at least a 30 minutes or longer wait time. This totally unsatisfactory and they just doesn't seem to care. Someone PLEASE assist me with this matter.

I have had AHS coverage continuously since buying my house in 2003. I have had nothing but positive experiences with this company. Over the years, AHS contractors have replaced my water heater, dishwasher, and garbage disposal. They have repaired my heat pump several times. They have repaired my refrigerator, washing machine, and oven. I have had plumbers come to the house to fix leaks (most recently a shower valve leak the day before Thanksgiving). My washing machine just died and I took the cash option in lieu of replacement. The contractors have always been reliable and professional and the appointments are scheduled very quickly. I would definitely recommend AHS. I have never had a single issue with AHS. When I have needed the service, they have consistently repaired or replaced items with no hassles at all.

After we bought the house, we noticed that the valves that control the water going to the sink were old and leaking when we tried to turn them off. We had to have a plumber come out to replace them and so we phoned in American Home Shield. We filed it the day after we closed on the house, and I'm glad it was a simple process. In my experience, it took an hour to talk to them so that was not positive though. But once I got on the phone, it went fine. One question that I had that I was trying to nail down is the $75 copay per visit for the plumber, so that kind of rubbed me wrong. Also, I had to ask it about five different ways to get a straight answer, and that was the answer.

Our garage door wouldn't open or close anymore and for some reason, I went ahead and scheduled a regular garage door guy to come out myself, which I shouldn't have done. I didn't even think to do it through AHS. The guy came in and he told me what he thought was wrong. He said the motor was burned out and have to be replaced and was talking several hundred dollars. But when we called AHS, they had somebody come out in a couple of days and the guy had a completely different diagnosis of the problem. He was also able to actually fix the existing motor. In a matter of half an hour, it was up and done. It was a much better result and I never had to have a technician come back out. It all worked fine once they fixed it.

I had a pipe leak and it probably has been going on for a while because it had soaked the ceiling tile downstairs. The basement is semi-finished and there's concrete floors down there so the living area is upstairs. If I didn't go down in that room I wouldn't have known there was a problem. So I filed a claim with American Home Shield online and the contractor they sent were good people.

The air conditioner just stopped working. The condensing unit wouldn't shut off. And the man American Home Shield sent found a leak. They had to put in some Freon. And then about a week later he had written down that it probably is going to need a new condenser at some point. But it started running again outside. One day my husband was out there and it wouldn't shut off. So he came back and he found another part that was rusting away or something. He fixed that and it's doing good. We really liked the young man that worked on it.

One day, the AC just stopped blowing out cold air. I was actually at work, so my wife called the number, and they got a local person to come out and take a look at it. He said it was just a compressor issue, so he replaced the part, and it worked again. We'd recommend American Home Shield.

It's going well with American Home Shield. They're fine, but one problem that I have is if I have an emergency, the vendors takes so long to come out. My worst experience was when my toilet was backing up all over my house. That’s what I said when I called in, but the vendor couldn’t come out till five or six days later. I called back and asked if they had anybody else, but they didn’t. I had to pay a plumber to come out to my house and stop my toilet. When I got through with that, I forgot to cancel the appointment of the plumber from the vendor, and ended up paying $75. When I called back, the lady said because I didn’t use the word “emergency”, my claim wasn’t considered a rush.

One of my rooms stopped having electricity then another light fixture in the house wouldn’t work. When I filed a claim, the AHS site was good but then they directed me to call. The representative was very helpful and I was very pleased with her. The only thing was I had to talk to her three times. The process was kind of silly in that you submit your claim but then you still have to call. It would have been nice if I didn’t have to do the six-step process. But other than that, the company they referred us to seemed to be a good company.

There was some leak in the tub and water ran from it so I placed a claim to American Home Shield online, which I usually do, and it was very easy. The contractor who was sent was good and my daughter had no complaints. Since the repair for the plumbing, it had no more problems. We've had American Home Shield for about two years now and so far, so good. I have told my friends and some people to get American Home Shield and they have them already.

We moved in three months ago in this new townhouse. And as soon as we moved in, we noticed the refrigerator wasn't working all right. The microwave oven was broke and the previous owner gave a one-year free insurance with American Home Shield. We called them and after waiting a few weeks, they came over back to order parts and on fourth time we got it done. Everything works okay now. Their contractors were very nice. The only thing that was keeping me stunned is I paid $105 bill when they came twice. I'm going to send an email, I'll say I don't have balance but other than that I would recommend them.

My furnace was making a noise when it would kick on so I was alarmed and afraid that it would explode. I called it in with AHS on a Friday and the technician came out on a Monday. He checked it to see if there was anything wrong with it and cleaned it out on the inside. He assured me that there was nothing physically wrong with it, other than it being a little old. He was very nice, considerate and reassuring. Even though there was nothing wrong with my furnace, I felt much better knowing that he had looked at it.

I found American Home Shield online, and they were the most prominent name in home warranty. I submitted a claim for my AC last October, and it went smoothly. The AC is working fine now. However, I decided to cancel my most recent claim for an HVAC because they referred it to a company who couldn’t get here for 48 hours. So, I asked them if they could please refer it to a different company, and they said that 48 hours was sufficient. And then, they told me, “Well, it’s not freezing in your area.” So, if I’m not freezing to death, they don’t care? It was 27 degrees at night that got up to 55 during the day. So, it can be really uncomfortable.

I've been in this house ever since I moved to Vegas 20 years ago. When our air conditioning stopped in the summer, I had my own serviceman from a different company come for it. He went up the roof and when he came back down, he said somebody was up on my roof and left the caps off so I lost all the air conditioning Freon. I had to have a new one and American Home Shield fought me to the nail as they didn't want to put a new one in there. So we were over $200, and the other $75 just to get a technician walk in, just to get it filled. If that air-conditioner goes out again, I want to have that thing covered as that can cost me $5,000 real quick.

American Home Shield took care of our plumbing issues. Our toilet and faucet got messed up. The faucet was taken apart and then the toilet was rocking too much so I had it fixed. My dad was the one that was here when the contractors were fixing it and he said it didn’t take them long at all. They were done within 30 minutes. Since the repair everything seems to be working fine. I’ve already recommended American Home Shield to two people that I know and they’re already getting ready to acquire the services.

I renewed with American Home Shield. They did a great job with my issue with my pantry drawer and my refrigerator. They came out one day and the guy said that they had to order the parts. He needed the drawer to the pantry and a bracket to hold the door. He came back a week later and installed the parts. I'm completely satisfied with AHS. I would recommend this 100%.

The blower fan for my heating system, which is a heat pump, failed. In order for the heater to work, the fan’s gotta blow hot or cold air through my house. I happened to be in the basement and I heard a noise which sounded like the motor shorted. I called American Home Shield and a guy came out and said the fan motor was broken so he removed it and then four days later, they brought it back and the owner of the contractor company came back to install it. Right after that, it was working but it was still an air conditioning.

My fan would not shut off at all which caused a heating problem. I submitted a claim on the phone because they usually use somebody named Greenway and I've had very, very bad experience with them and so has my sister. So, I cannot allow Greenway to come to my home. The guy they sent was wonderful. He was in and out, and he knew what he was talking about. They ordered the part, came back and fixed the problem, and everything was on-time. Everything was just as he said. He showed me the part that was burnt out and everything's been working perfectly since then.

The contractors that AHS sent to my home have been helpful and they made the repairs pretty fast and they seem knowledgeable. Recently, I filed a claim for my furnace and it was a fairly easy process. It's been an excellent service so far. If possible after my year, I would like to extend it. I recommend this company.

A few days after we have moved in, I noticed that there was mold growing in our refrigerator and there was water leaking. I called AHS and had no problems filing my claim and it was very easy. Their rep was very pleasant and easy to talk to. We had a very great conversation and they handled everything. A man came in October and fixed it. He did the best job he could. It was hard to get the part though so we had to wait for it. Our fridge is working perfectly now. The repair really helped because we were having to keep our food in an ice chest.

I've had American Home Shield since we bought our house seven years ago. They've always been very helpful and my experience with them has been always very good. I previously had two other claims. One was for the water heater that died. They sent us a check and we got a different type of water heater. Prior to that, the washing machine died. And they came out and they replaced something with it. For this recent claim, I did it online on a Sunday because that's when we got back and within an hour, the contractor was calling me and setting up an appointment to come out the next day. They took care of it right away and it's working perfectly after they fixed the AC. We were really pleased with them.

I've used multiple companies sent by American Home Shield in the past with my rental property and with my own personal residence, and I'm very happy so far. I had a few different things that were going on with my plumbing, and a company called Just Plumbing came out. The tech was able to fix everything expeditiously, did a good job and seemed to really know stuff, so I was very happy with him. Before that, we had somebody come out to do a dishwasher repair as well as a refrigerator and ice maker repair, and they were fantastic as well.

We had somebody that came out through American Home Shield because I was having problems with the septic tank. He said that our septic tank needed to be pumped out. My wife had called to let them know on the 20th that it needed to be done. The guy came out on the 24th but he doesn’t do septic tanks at all. There was a confusion there that’s why the guy said he was going to refund the money because basically he said that they don’t cover septic tank pumping at all. So they sent somebody that didn’t do that type work out but they charged us for it. But everything else has been good. We've communicated with them and they’ve been fair. We recommend them to friends. And it would mean a lot to me if they try to get this money refunded to me for a service claim that they do not cover.

I got American Home Shield in August and I'm glad I joined up. About 3 weeks ago, a piece of the drain broke and so we couldn't get that sink to drain. It fills up quickly and I've been having problems since. I made a phone call to American Home Shield and they took the information. I had a very pleasant interaction with the rep on the phone. I explained the problem and then she told me she was going to get in touch with a plumber. The plumber was notified and he called me back within minutes. He came and was very polite and knowledgeable. He cleaned the sink up so it drains quickly now and it was excellent. He was in and out very quickly so I was very satisfied. American Home Shield did a very good job.

My toilet was leaking from the tank so I called American Home Shield. The call with the claims rep was quick and I was able to pick when I wanted the repairman to come out. The rep sent out a referral to a local vendor who came to our home. The repair was minor that they were in and out and it was fixed really quickly in the first round. AHS sent me a text to let me know when the repairman was arriving and I was able to track their travel to my house so I knew to the second when they were arriving. That was really great and one of my favorite part of the experience. The whole process was straightforward and satisfactory.

American Home Shield has been very helpful and polite every time I've called. I have filed claims both online and over the phone and the waiting time to speak with somebody was reasonable. The contractors that have been sent out has been great. They're always polite and they always try to work out if there's an issue. Also, the customer service is always phenomenal. However, a couple of years ago, they sent a tech to fix something and it wasn't done properly so they gave me a $150 credit. I had a service done and when I called, their rep explained to me that I was supposed to alert them to let them know I had a credit so they wouldn't go in and charge which they did quickly.

My shower was leaking from the shower head and my sink was leaking underneath the sink. And then, I had a leak in the garage ceiling that I believe was coming from the upstairs bathroom. So we had three leaks and I submitted my claim online to American Home Shield then I spoke to their representative and they took care of my question. Apparently, there's a difference between a shower head and a shower panel. And a shower panel isn't covered by American Home Shield. So, that didn’t get fixed.

The air-conditioner went out the weekend we closed on the house and I called my realtor to find out because we didn’t know any information about what warranty we had and she didn’t call me back until Monday. So we just called somebody locally and had them fix it. It was right in the middle of Harvey too so I sent American Home Shield a letter hoping we would be reimbursed. Everybody was closed and given that extenuating circumstances maybe they would honor it but they wouldn’t. So we paid for that and then we had a refrigerator ice-maker that they came out to fix. And by that time things went fine.

We have a two-story house and a capacitor blew out, so one part was hot and another was cooler and it caused the kids to have to sleep in a different room. I requested for an AC service with American Home Shield online, which was an easy process and the next day, they had somebody out here. The AC guy was on time and it took him very minimal time to fix it. And we're back up and running quickly.