American Home Shield Reviews

We just moved into the house right before the AC broke down. The first time, it wasn't running at all. It would start and there was no air moving at all. The second time, everything was running but it was just running hot air through the house. I submitted the claim online and it was very easy. The contractor was wonderful. They were efficient, very helpful and fast. They got it taken care of and they're very convenient. Cool air is now coming out very strong and everything should be going really well. We will definitely be renewing our contract with American Home Shield and we’ve been telling everybody how glad we are to have them.

I’ve had some very, very bad times with some of the vendors of American Home Shield in the past -- mostly in Texas. But I’ve recently moved to California and got a different situation here. Everything is fine so far.

American Home Shield is working on my gas heater at the house. They told me that one of the gas valves was leaking and it’s not working right now. Submitting the claim through the internet was easy, and the website wasn't difficult. The contractors that came out were good guys. They were very professional and showed me that they knew what they were talking about. My unit is too old and it needs to be replaced. One of the guys said that the valve wasn't feeding gas correctly to the unit and had to order the part. But American Home Shield responds really fast. It was during the weekend when I put my claim and they came out on Tuesday. They went through and looked at it. After that, I called them and they came back.

We had to submit a claim online for my washing machine. There was an hour wait-time on the phone and doing it online was faster. The contractor who came to my home was very polite. He fixed my washing machine and everything was okay. The repair took a couple of days and the washing machine has been working good. American Home Shield is worth it to have because everything is covered.

My pool started leaking a few months ago and I have a $1035 water bill. I submitted a claim on American Home Shield's awesome website and the process was easy. The pool company, Kleinpeter, came out, and the guy was great. I love Mr. Kleinpeter and that was my first time to meet him. He changed a couple of pipes but the pool's still not fully fixed, so I told my husband to call them back. I really enjoy American Home Shield’s services.

I’m not thrilled with American Home Shield. I’ve had five claims recently on a leased house and I’m having difficulty knowing exactly when and if things are getting done. On one of the claims, it had to do with the range and there were two items in the home. For some reason, there was a delay with one of the parts for gaining approval, and that was an issue that I’m not sure I understood why and never did. I’m not even sure it got fixed at the end of the day ‘cause I haven’t talked to the people that are in the home. When it was happening, I was calling and asking what’s the deal or why this isn’t getting fixed, and the AHS reps said they didn’t know. They’re waiting on something and I don’t know what it was. They ought to find out why there was a delay with the tech that was out there. There was another claim that I sent in yesterday regarding the electric panel on the pool and I don’t know if it’s getting taken care of or not.

It takes too long to get through American Home Shield for service. I’ve only used them twice and the first time, I got through with no problem. They said yes, came out and got the issue squared away. But when I submitted a claim for my refrigerator, I was on the phone for one whole hour, holding to get someone. And then, when I wanted to cancel, it took me a long time too. It was running into the hour pattern. So, when I finally got them, the lady gave me a direct number that I could use to get her. I wasn’t satisfied with my experience. Nevertheless, the contractor was great. I had to call him back the second time because the refrigerator was making a noise, and he came right on out and fixed it. The refrigerator is doing fine now. If a friend would ask, I'd tell them about my AHS experience and it would be up to them to make the decision of what they wanted to do.

I called American Home Shield when our dishwasher stopped working and they recommended a company that was inefficient and inadequate in doing their job. They had to take three iterations to get the job completed. I understood when the company finally came out that they didn't have the part. But it shouldn't have taken three weeks and multiple attempts. Even if the part was not there, they needed to keep their customers abreast of what was going on and not just left me in limbo wondering whether or not they were coming to complete the job or not.

I've dealt with American Home Shields three times. The problem with dealing with them is that they don't respond quickly and you have to sit on hold for sometimes over an hour. And I wasn't particularly pleased about that. Our most recent claim with AHS was fine though. I had a problem with my heater in the house and because AHS had dealt with me before, I made sure that I could find a way to be expedited. However, I could not get to AHS because you sit on hold for an hour and their hold music goes on and off. So, I went back to the vendor that serviced me before and I asked them to reach out to AHS to start my claim process because they have the direct dial number which is something I don't have. And so, AHS expedited my claim. Their contractor came out and fixed my heater. It only took about 16 hours for them to get it taken care of and I was happy.

I have a dishwasher that needs to be fixed. The issue originated in August, and we're in November and it's still not fixed yet. I haven't used the dishwasher since I moved in the house, and the contractors have come out for it three times already. I also had some electrical outlets and a fan that needed to be replaced, but that went fine. I also had a plumber come out for something else which was okay as well. In submitting a claim, I just go to their website. The contractors sent were all nice and polite, and I haven't had an issue with them.

We've been with American Home Shield for five or six years and they've always been very good to deal with and we're very pleased with their services. But over the last year and a half, it's gone to crap. One example was when my water heater went out and it was covered by the warranty. They installed the one that was in there and they came this time and they rejected service on it because it was installed improperly and they did a similar thing with our cool heater. It went out earlier this year except they had repaired it two to three times in the past and they never said anything about the way it was installed. They just said, "Well, this isn't installed properly. We don't cover it."

American Home Shield has been real good. It was easy to file the claims and they’ve been relatively helpful. However, I ended up having to pay two different co-pays because originally, I thought it was the toilet that was leaking and I couldn’t figure out where it was coming from. When we couldn’t determine what it was, I had to pay another $75 and the guy found out that the drain on the air conditioning unit was clogged and it was leaking in the bathroom. Now, they want me to pay a third $75 co-pay when they were supposed to transfer the second one over to the third one. And right now, I’m waiting for it to be resolved by them. They’re supposed to listen to the calls.

I heard about American Home Shield through some friends and all my experiences with AHS have been good. When the injector pump went out, I submitted a claim online and American Home Shield sent me a text with the information on who the plumber would be. The plumber was supposed to call me back but I just called the plumber right then and scheduled it. The plumber that we had was excellent and we couldn't ask for a better person. The contractor for the dishwasher was excellent as well.

We've had two claims recently with American Home Shield. One is air handling unit which wouldn't turn over, so we had somebody come out and take care of that. Then we had the microwave breakdown. It's no longer working, so we have somebody come out this Friday to take care of that too. Their technicians were both professional and courteous. Their performance was sufficient. The compressor didn’t want to turn over, so they put a hard start kit on, which is really just prolonging the inevitable. I'm fairly certain that within a year or two, the unit will fail, but then it will be outside the coverage from AHS. I understand your promise to get it fixed as quickly and as cheaply as possible, but I do think that it will fail shortly. But everything is working right now.

I had an air conditioning problem and I placed a claim to American Home Shield for it. I did it online as it was easier and I didn’t want to bother anybody on a weekend. The technician who was sent out was the same one from the last two times that American Home Shield sent his company out. He was professional, got the job done quick, and we haven’t had any problems at all.

My garbage disposal needed to be replaced. There was a leak but I don’t know if it was my fittings or if it was the disposal itself. I submitted a claim online to American Home Shield and it was a quick process. AHS came out, took a look at my garbage disposal, they gave me a new one, and the guys did a great job. The plumber was a great guy and he got it done quickly. He was very clean and he cleaned up after himself. I would give my experience with them an A+.

I've been very satisfied in the past with American Home Shield. I'm also completely happy with Greenway, the company that's always sent out by American Home Shield to service us. But I, for a couple of months now, have been dealing with a washing machine issue. Greenway came out and ordered what they thought the part was. It took about few weeks to come in. They put it in but that really didn't work. So, they sent someone out again to look at it. They ordered another part. Greenway Home Services can't find it. They sent a request to American Home Shield to find it and I've been without a washing machine for nine weeks now.

American Home Shield is a good company. Submitting a claim online to them is very easy and only takes a minute. Other than I can't cancel the order online anymore which makes it hard, the website is good and easy to use. The toilet wasn't flushing and the claim for it was handled really quickly. The contractor fixed the flush in the bathroom and it has been perfect since then. There are a few companies around but the company that American Home Shield deal with for plumbing is the only company that we really use. I dealt with them a few times and they have very nice and quick people who know what they're doing.

I've used American Home Shield twice now. The first time I talked to a rep, I had a problem with the plumbing in the toilet. It took a long time for the rep to pick up on the phone but that was during a hurricane down in Texas where their call center is at. The rep was Normie and she was phenomenal. I had great customer service, she got everything together and got me in touch with a plumbing company. The people called me, and they came out but they didn't fix the problem. I called American Shield again and they said they were going to contact the company. The plumbers came back and fixed the problem then.

Working with American Home Shield has been a good experience. The sink in the master bathroom and the one in the kids’ bathroom both started dripping at the same time. Plus, the tub in the kids’ bathroom was slow to drain. They came in and fixed both of the sinks and the drain. They’re supposed to come out again today to fix the drain on the kids’ sink. It's draining slowly as well.

My furnace needed to get fixed a couple weeks ago and I used American Home Shield for that. Being with American Home Shield for about seven years now, I'm moderately satisfied. Having the service plan is nice but the service is extremely slow. I've always had a problem with the timeliness of the people who were contracted. They will have their own schedule, not on anyone else’s. When I file for a service call, which I usually do online, I have to wait for at least a day and sometimes a day and a half to hear back from whoever person they sent it off to. Then I have to wait another day before they will come out and look at it. And depending on how long it takes to get a part in, I still have to wait for 2-3 days before the contractor comes out. So, my issue gets fixed about six days later.

We called American Home Shield and set up an appointment for a plumbing issue. They sent someone out and he took care of it. The contractor was friendly and did a good job. Everything's been fine.

The fan in the oven went out the contractor had to do some modification in the dimensions to get the part in it. It took about three and a half hours and it was fine. They did what they needed to do. They got it in and I'm satisfied and happy. And I had been recommending American Home Shield to several people that I know.

The experience I had with the contractor AHS had sent was good. They called and told us when to expect the service. The next day, when the contractor came out, he was very kind and got right on it. Since the repair, the air conditioning unit works normally.

I have never had a problem with American Home Shield in my life. Recently their contractor came out for my air conditioning system. I made a claim over the phone, and the rep I dealt with fixed me right up. The people told me what would be needed to be done and what was the best way to go - I had two different choices and I made the choice I wanted to make. The unit has been working fine since the repair. American Home Shield gave me a fair price in taking care of everything. It was a positive experience, and they always take very good care of me.

We had a leak in one of our pipes in the basement. We submitted a claim with American Home Shield and it was super easy. I did it online and the website is very easy to navigate. Also the contractor was really efficient, fixed the problem and we haven’t had any issue. They usually find somebody quickly and the company always reaches out to us in a timely fashion, which is really great. American Home Shield is worth the money.

The most recent claim was for my furnace. It was a big one. I had the technician come out and he looked at it and he told me it was dead and needed to be replaced and they came out. It did take us a little while to schedule just going back and forth with the contractor. The first time I got American Home Shield it seemed like the request didn’t get through and I did it a second time. They were able to explain to me how it went and that was fine. And I had to call them for a second house that I have Home Shield for as well just to cancel a claim that we had already figured out the problem before they came.

I've carried American Home Shield since I bought the house in 1990. I called in a claim a few years ago. The sales reps were courteous and friendly and the contractor was professional. I'd recommend them.

We own a duplex and our renters filed about some appliances that weren't working. We've submitted a claim over the phone and American Home Shield rep did a good job. The service that they provide is just fine, but it was very difficult that we had to be on hold for over an hour when we had to talk to someone. But they've been great and responsive overall.

I had to call two or three days to try to get in a claim with American Home Shield because they would tell you your wait time is an hour. And sometimes I couldn’t hold on the phone that long. I had a plumbing issue at my house and when the technician American Home Shield sent first came out there they unstopped it but they didn’t tighten the bottom of the commode so they just had to tighten it back.

I originally wanted my refrigerator and dryer fixed but American Home Shield couldn't find someone who do both of them that wasn't going to be a month away. They wound up finding somebody closer who could do it, but then the service provider called me and he said he can't do my refrigerator. So there was a miscommunication between the service provider and American Home Shield that he couldn't do my refrigerator. But I decided that I just wanted the dryer fixed and the refrigerator wasn't that important. I had to open a second ticket, so I got charged again, which I still have to call and get the charges reversed.

American Home Shield got a long-standing reputation for customer service and my experience with them has been fantastic. We had a heating issue and had to get the heater up and running. AHS sent A1 and they did a great job. They were very polite and professional. They introduced themselves, wanted to know where the heater was, and they went out and fixed it. I'm very satisfied with the service that AHS provided and appreciate them being there for me. I have recommended them to friends.

It was easy to navigate American Home Shield's website. Plus their contractors were nice, professional and on time. Everything has been quick and great.

The fan went out on our air conditioner last week. We are in Texas so it was warm then. Submitting the claim online was easy, and the contractor that was sent out was very nice and was able to fix it at the same day. He also had everything with him in the truck, and it only took him a couple of hours. They sent me an email ahead of time so I knew who was coming with his picture and everything, and that made me feel better. I've already had American Home Shield on a previous house too. I also told our neighbor that they should get it too because he is the one who told me that our unit was out. I would recommend them.

My mom has American Home Shield in her home. I have power of attorney for my mom and there are times she needs something done and I'm the one that always makes the phone calls to American Home Shield. The contractors have all been good. The last guy that went over there to do the electrical wiring was very professional.

American Home Shield was awesome. I've been with them for 12 years now. I recently submitted a claim to them about a leaking water heater. The technician was fantastic. They did an excellent job. However, I did have a bit of an issue with the person because I thought I would want to upgrade to a tankless. But they said that that would stall the process. So, I just went ahead and got the regular one, and everything else went fine. The first interaction with their reps, the placing of the phone call, they were perfect. We didn’t have a water heater for two days. But other than that, we were good. The two technicians that came out were exceptional. They really did a great job and they were very thorough, very clean and caring.

One of my houses had a bathtub leak. I had to actually do the repair to the bathtub but turned out I couldn't get the drain out. So I called AHS. It was a little bit delayed but it was close to a weekend then the tech didn't really do anything because of this little small hole in the bathtub that I patched myself. Usually I file claims online. Most of the claims I had have been for air conditioning, a lot of times in the area where my rent houses are. I really like one of the contractors I've used many times. I used to call and request that for him because I know him and I know he does good work. Everything usually worked out pretty good except with plumbing which I know certain things are not covered. AHS is a pretty good warranty plan. You can choose which items will be covered.

Our dishwasher was acting up and leaves particles all over the dishes. When I put the soap in it, it doesn’t wash the soap out of the tub. Before I can wash again, I gotta stop and I’ve got to scrape out all the old soap. This guy from Pinnacle appliance came out and said he couldn’t find anything wrong. He said he needed to confer with some people. He put some more dishes in there and said to let him know if it’s still doing the same thing. It did, so I called him back and I even sent him pictures. We had an appointment for him to come. He said he was just gonna completely rebuild it, put in a new motor and pump. He said that that was probably the problem.

My husband called American Home Shield and told them that our washing machine was making a funny noise. They sent somebody here who changed out a part and the washing machine has been fine since. I've been satisfied.

Our toilet kept running and we had somebody from American Home Shield come out before. I thought it was fixed but it was still running so we had to redo it after a couple of weeks. The plumbing company was great but something's wrong with my toilet, it keeps running. They've replaced everything in the toilet but I don't think it's their fault because when they leave, it's fixed. I don't know what's going on and it might not be leaking. I just need to test it. I haven't checked what's covering in it to see if it was leaking because it's not seeable, but you see it run and it's going somewhere. It's our fault for not calling AHS again. It's just frustrating because we always have to work it around our work schedule.

We were very pleased with AHS. When the tech came out here we took him out into the backyard where the compressor was and he got it repaired. He figured out the problem probably in less than five minutes and then had it repaired in less than 10. We couldn’t have been happier. The issue was handled promptly and we were just pleased all the way around.

I recently had two claims for AHS, one was resolved but not the other one. The first claim was for the icemaker and the door of my refrigerator. A guy from River City Appliances came out, assessed the issue and knew exactly what the issue was. He ordered the part, came back and put it in and it works great. It was a simple repair but he was very nice, professional and on top of things.

I've owned my house for 12 years and AHS is the company that I've been with. Although I tried two other companies, I kept going back to AHS. Recently, I filed an electrical claim online and in a few minutes, I got an email saying that a certain contractor was going to come out and do the inspection. The very next day, they called me and said they had an opening and they came right out. They've been out here before and normally I got the son. This time though the owner himself came out. I love the company as they're very friendly, knowledgeable and they're quick.

I was without air conditioning for a while. I first called someone that had attended to my air conditioning before and put in a bit of Freon which held it for a period of time because it wasn't going to hold totally. And then, in the midst of that process, I remembered I had American Home Shield. So far, I haven't called for a service at all, but I make my monthly payments. I called them to make sure that I was using the product, whatever this is that I'm buying. Their contractor came quickly, went out there, and showed me everything that he was doing including the parts and the pieces. He serviced the air conditioning and it's worked all summer.

We currently have two pending claims with American Home Shield. One is for a fan and they haven’t called me back yet. It has been a little bit more than a week since I filed the claim because I called them just before Thanksgiving. I knew that with the Thanksgiving break, they would be busy. But I know who to call so we're in a good place with it. The guy with the furnace is working on it. He called and we got a source of heat. Overall, I've been really happy with American Home Shield. It's a good company for me. People get busy and even if we didn’t have American Home Shield as my back-office support person here, dealing with contractors in general can be challenging.

Sometimes American Home Shield sends out the greatest people and sometimes it's just the worst people that want to get in and out in five minutes and it's really frustrating. The last technician came out to fix the ice machine and after about five minutes he said, "Oh, this is what we need to do. I'll order the part." Then he came back a while later and was going to install the part. So we had to turn off the water. He didn't know where the water turn off was so he told me I needed to get that information and then reschedule the visit. So I did that. I shut off the water for the entire house the next time he came out to make sure it was off and he replaced the part and then said that everything will look good and that it should be making ice in 24 to 48 hours.

It takes too long to get anybody on the phone with AHS. You can’t call during the peak hours because the phone system tells you to hold. It will even tell you that the company is closed. I don’t like doing anything to an automated system. You still need to have people that you can talk to and communicate with. The other problem with it is that the last girl that I talked to at American Home Shield hung up on me.

I called American Home Shield since my refrigerator kept running water in the bottom part of it. The rep was very professional and pleasant and contacted a provider. I was called on the same day and scheduled for service. Technicians came out at the time they said they would be there and they were very professional. The work was done efficiently and they explained everything that they were doing so it was all very good. I don’t get a chance to use AHS that often but every time I did, it had been efficient and their services had been good.

I’ve had a contract with American Home Shield since 2004 and I’ve been happy with them. The only thing I’m not pleased about is when they renew the contract, I get to read it whole before I see what’s being covered and what's not. They haven’t gone up in prices significantly but I have to pay attention to see the separate packages I can order. I prefer them laying out what's different. But I'd still recommend them to a friend. Their service people are very friendly and efficient. I submit claims online and I get a response not longer than a couple of days. For the most part, they get the repairs done within the day except when there’s a part that needs to be ordered like in my recent appliance claim. I also had someone to have a toilet fixed. It worked but it wasn’t until later when something else went wrong that it was really fixed in a way that was not what it needed to be.

I've had been a great experience with American Home Shield. I've called them three times. One was when I had a plumbing problem and twice for my air conditioner. The first issue was a switch then the condenser unit that wouldn't kick on. Come to find out that it was was the submersible pump. It has got some kind of safety switch on it and when it gets full and it doesn't pump. It's been running fine ever since the repair though.

My microwave went out, so I called American Home Shield and they were very nice. They took my information and they called somebody and they came right out to fix it. However, the microwave went out again two days later, so they had to come back out. I got the same contractor, and he was very courteous and apologetic. He fixed it again, and so far, it’s still working fine. AHS should keep doing what they’re doing because I had a good experience. I’ve been telling everybody about them, especially my friends that own homes.

The computer chippy thing was going out in my refrigerator. I called AHS and there was a long wait time. But when I got to their representative, she handled the request just fine. They sent me an email afterward then called the first business day and told me they would have the contractor come out. However, there was a communication problem because I thought the tech was coming on Tuesday but he didn’t get there until Wednesday.

My first claim with American Home Shield was for a pump motor that was broken. I submitted the claim through the phone and the experience was okay. I thought waiting on hold for 40 minutes at a time was normal because that was their pattern. They sent two different companies out and the second one was finally able to repair the work. I paid the service call and the pump is working. It was difficult to find somebody who would come out and do an estimate for AHS. The one that finally came was an hour and a half away, which is ridiculous because there are pool companies all over Florida and plenty in my city. I think they’re unfamiliar with their service vendor.

We stayed on hold for over an hour each time we called them, which was multiple times, and was extremely frustrating and ridiculous. There was a hole in my dry wall for over a week before they called back and said they could not find the person to repair it and that we have to repair it ourselves and they would mail us back. And then they sent out a repairman who was probably the nicest repair person they have ever used! Most of the time, the repair people that they sent, they drive old, beat-up vehicle; they would show up -- and they're not marked with their company name on it -- and the service people don't have marked uniforms. This guy was in a marked van; he was on a marked uniform. If they're not marked, they're not going in my house if my husband is not home. I think that's very unprofessional. He, for example, did not cut the sheetrock without being asked. He was also tucked in, was clean and was very well-spoken. So, he found the problem after being here for hours on end, and fixed it. Also, we've been with American Home Shield for eight years now.

The microwave was not working properly. The technician from AHS was excellent. He inspected the problem, got the pieces, came back and did the job. It took him two days. He found out the door was not locking properly, changed a piece of that component, and the microwave started to work.

I called AHS because our AC was running but it wasn’t cooling. The technician was prompt and he was professional and so far so good on the repair so everything was good. I love it. The experience is seamless so I’m very pleased with them.

The service of American Home Shield is good to have especially if you're single and doesn’t have any man to help fix anything. I pay a monthly fee to them and then the fee when they came over to fix my item. My toilet leaked and my water bill went fairly high. It started a month ago and I didn’t realize the water leak was that bad except when the water company called me up and told me I had an excess of water usage. I called AHS and I got a phone call back within 24 hours. I was impressed with the company that came over and took care of the problem.

I've been with American Home Shield since 2006 and haven't ever changed. I'm extremely happy with them and I like that they are respectful and stay in contact. I file claims online and they reach out fast, normally within 24 hours. Then the contractors sent out to repair are excellent. My washer was not emptying the water and it took just one visit to be fixed. Also for my dryer I had looked at as well as my air conditioner. I've had my kids sign up for American Home Shield and everybody I talked to who buys a new house.

I've been with American Home Shield for 25 years. Submitting claims either by the phone or online is easy. Their reps treat me very well and I'm always really pleased. Contractors have also been wonderful. I've only had one bad experience and that was 10 years ago but ever since then, they have been great. They go above and beyond with education and stuff about their product. I don't plan on even looking for another home warranty place. It's a fair price to pay and I've already suggested American Home Shield to other people.

We had a furnace malfunction that American Home Shield took care of and filing the claim was a piece of cake. The representative over the phone was very professional, very succinct, and there wasn't a lot of miscellaneous tomfoolery. He took care of business and got somebody out real quick. The gentleman who was sent out to fix was very punctual, really knew what he was doing, took care of business and followed up, which was pleasing to me. I used to be in that trade and he was highly professional. The water heater has been good since the repair and I'm very pleased.

All of a sudden, the electric oven went out. American Home Shield can’t replace the brand, so they had to give me a new oven, which they did. The contractors who came were nice. They did a good and I’m happy with it. The whole time, I always had to call in but other than that, it went well. Having a home warranty is worth the money.

Our air conditioner was blowing air through the house but it just wasn't cold. So, we called American Home Shield to set up an appointment for us with a brand new vendor that they're using now. And the guy came out and did an awesome job, he was very knowledgeable and took care of us in the biggest way. The vendors that they had been choosing and using in the past were not very good. But this new vendor that they've gotten out of Atlanta, Georgia was outstanding. He took me through everything he did step by step and what all the problems were. He also fixed multiple things that we had no idea were wrong and that the previous vendor should have taken care of but didn't so it was pretty awesome. But I don't feel like it was AHS' fault. Most of the time, they gave a good and honest effort to try to help us.

One of our valves behind the toilet was broken and leaking, so we had to shut it off. I submitted the claim to American Home Shield online, and I put in contact information for my husband because he's the one that can work from home if need be. But I still got the phone call, and we had to make multiple calls even though we put his number on the website. But it kept going with account information that was probably in some database as opposed to information that was in the claim. Other than that, my husband didn't complain about anything and the toilet seems to be good after the service. We're very satisfied with American Home Shield.

AHS is easy to use. I filed a claim for the garbage disposal and their contractors did a great job. It was repaired quickly and everything was fine.

The claims process isn’t hard, but contacting American Home Shield during a claim is. It might have been during the hurricane where they had a lot of calls, but I had to go through their chat room in order to get a hold of somebody. Plus their chat room is not available during certain hours. But when I finally got in, the people in the chat were able to help me resolve my issues. I still have one open claim since this summer and the techs never came back. I’ve been meaning to get with Home Shield about it. It’s not an urgent issue but the techs were supposed to order a part ‘cause the part they got was wrong. I never heard from them again, so there’s an issue pending on my account. But American Home Shield is still worth having for certain things that may come up at home.

We weren’t able to get the radiator to function on our second floor. Once I called American Home Shield, I got a response that the technician was available and would be booked for the time. The service technician was informative and pleasant and got the job done. He seemed to know what he was talking about and we felt confident that his assessment of the situation was accurate. The radiator has been good since the repair took place. It was getting colder in Minnesota and we had no heat on the second floor and the repair was helpful for what we needed. I have been satisfied with American Home Shield so far, and I would recommend them, but at the same time, I will make sure that the people I'd recommend it to will think about the program that they'll choose and take a close look at what it covers.

My previous engagement with American Home Shield had been very positive, but the recent one has been less than satisfactory. We have an electrical problem in our home that has been described by three different electricians as dangerous. The breakers, the panel where they go in and the aluminum bus bar that was worn out needs to be replaced. There's arcing, popping and cracking because the box is old and this might lead to a fire. Cath, the lady that I've talked to most recently, doesn't believe that these items needs to be replaced. She believes that they can continue to put breakers into the box to fix the issues. AHS does not seem interested in resolving the issue. The representatives have been argumentative and unhelpful and it seemed like they're looking for ways to not be responsible based on the contract that I've read and that is negligence on their part.

About two months ago I noticed there was some water on top of our water heater. I had my husband call AHS and get the claim started then I dealt with them afterward. A guy came in, checked it and right away said that he couldn't fix it. And got it submitted to AHS to get the new one put in. When the guy came, he had the water heater but he said that he couldn't do it yet because the vent had to be adjusted. So I had to find someone else to do it. But after that, the guy was able to come out within five days and change the water heater in an hour and a half and it's working great. Overall, it was a simple process.

I called American Home Shield to get the microwave serviced and they set me up with a company called Chesapeake Appliance Repair and I was never contacted by them. I tried calling them, but they didn't answer the phone and there was no answering machine. And then, a couple of days later, I got a call and we set up an appointment. I told them what the problem was because GE had actually come out just a few weeks before to service my oven, and I've mentioned it to them while the technician was here. He told me that I had to open another service ticket for the microwave.

Their contractors were on point. They called when they were on their way and estimated time of arrival and got their work done, and was out of here. The bathroom was fixed and it's good.

We have a condo in Palm Desert and it’s had a lot of problems with the air conditioning unit so American Home Shield sent this company called Anthem out. They went and fixed it and they didn’t fix it. Finally, American Home Shield sent me a thing in the mail that they had a special deal where they could replace the entire HVAC unit for a very inexpensive amount if I was interested. I took them up on their $4,300 offer. They went ahead and contracted with Anthem to put the unit in and got it done in less than one day so it was good. It started to get cool so the tenant went to turn on the heater but it wouldn’t work. There was nothing coming out. So I called American Home Shield and told them the tenant got a problem. They said they'd send someone out.

We had a problem with one of our vents for a hot water heater and the claims process with AHS was simple. I called and spoke to a rep and they were great. The contractor was also professional, showed up on time, called us ahead of time, did what they were expected to do and we had no problems. We had to have a different plumber come on out to fix it because the claim wasn’t covered underneath our policy but AHS is a great company and easy to deal with and fast. We actually just renewed for this coming year.

I made a claim with American Home Shield over the phone for a microwave. The rep was very courteous and the contractor that they sent out was professional. I was very pleased with him. Since the repair, the microwave has been excellent. AHS would be a good company to have. I recommend them.

I used American Home Shield in the past and my dad uses them too. And when it was time to renew, I just went ahead and went with them. We had a little trouble with our Sub-Zero fridge but I got it fixed after a couple of weeks. I did it a couple of different ways because the first time I submitted the claim online, the person they sent was not able to fix it. He was supposed to tell AHS to send somebody, but he never did. So, after a few days, I had to call AHS back to get to the bottom of it. And, that’s where I ran into trouble because every time I would call, my hold times would average about an hour and a half. But I also didn’t have a cold refrigerator, so I had to get it fixed.

Our claim with the electrical problem went like a breeze. Right now, I have another for central air and they were supposed to have done it Monday. The trucking company brought the unit and the unit was damaged. I’m not happy now because it’s cold and I need heat. But it was fixed and it’s all right, except the plumbing issue when we got served the contract. We understood that the stuff is in it but what is not was not clarified from the start. It should be more clear.

To follow up on my initial post:

I made service request on 12/5/2017, Tuesday, for water leaking and paid the service fees upfront. I have received a confirmation at the same day. I received a phone call from the contractor at 4:13 PM on 12/6/2017 to inform that the technician should be arrived on 12/7/2017 from 1:00 PM to 5:00 PM. I took a day off on 12/7/2017 since it may take a long time to repair or may have additional issue during repairing. No one showed up on 12/7/2017. No phone call as well.

First off, I'm a REALTOR®. I do not understand the enormous phone wait times AHS. I can't speak to a human without waiting an extensive wait time, which is simply ridiculous. Since I can't get through to a human, this resulted in me filling out an online form. Online form is too generic and I am not exactly sure if my issue is covered even after reviewing my contract.

I filed a claim recently with American Home Shield for the air conditioner that was not working and even though I had to wait a month to get it fixed because they have to wait for parts, the people who came out were excellent. Some contractors are good and some aren't. But lately, I've had good contractors. American Home Shield is good to have because it can help when you need something. I've been with them for 13 years and it's a pain in the butt to deal with them, mostly because you can never talk to them and you're on the phone forever. It is not a smooth operation when you need to try to get help with something. Every time I call, I have to wait about an hour or more before I can talk to a person. It's hard to do something online when you're not sure what the issue is. You need the service people or talk to a person sometimes.

Something with the sewer pipe was backing up and my wife submitted the claim online. The contractor that came out was great, and he explained everything, and he was available when we needed him. We didn't quite diagnose the problem correctly at first but when we found out that it was still going on, he came right back out and fixed it that night. The quality of work that he did was good and everything's been fine. Our entire experience with American Home Shield is easy. You know where to call and you know what they can do, so you don't have to worry about it.

We had a problem with our sink so we put in the work order. The online process was super simple, very self-explanatory and probably one of the easier systems I’ve used. The contractor came out and ended up replacing a lot of major components of the sink. And everything went really well. We had no issues at all. I'm very pleased and we’re going to be long time customers. This I say: you’re going to get quality work from good contractors at a very affordable monthly cost.

The electrical outlets were not working as they were hooked up wrong when I got the house. Submitting a claim to AHS was very easy. And the gentleman who came was on time, very professional and fast. He didn’t have enough time to do all that so he came back to finish the stuff in a timely fashion. He did everything that he said he was gonna do. I would recommend AHS.

My furnace just didn't work and an American Home Shield's contractor came out. The experience was great but I was a little disappointed because I felt that they won't pay for all of the expense. I have to hurry and try to come up with almost a thousand dollars on top of my deductible. But it is what it is. I was just happy to get it running. The technicians and everybody in AHS were fine. We got into a little back and forth when he felt that they came out and it didn't work. I didn't pay him because I said, "I can't pay you if it doesn't work." He thought it was nothing on their part. So, the boss came out, he looked at it, he did what he needs to do and it worked. Everything worked out well after that.

My disposal in my condo was not working and my claim on it was not qualified. SDL Plumbing said it was caused by abuse. I've lent the space, and the tenant refused to believe that it was abused. I was very disappointed and upset with the tenant. In the same service call, American Home Shield also sent another appliance company to work on my refrigerator.

I had a good experience with American Home Shield. They've done a good job when they came to my house. I had a stuffed-up pipe and their contractors came, they cleaned and fixed it. I also had a dishwasher that went and had a leak in it and they took care of that too. I had a couple of other things but they did a good job. Their reps were very nice. They took all the information and they asked me questions of what the problem was, and they fixed it.

The AHS contractor we worked with was nice and did a good job. The most recent claim we had was for our garage door and it was good after the repair.

I put in a claim to American Home Shield through the internet for the air conditioner that was not cooling down. It was easy. Then the contractor who came out did a good job and the AC is working great. We only had one issue with the billing, but we didn’t bother with it. From my understanding, it took three pounds of Freon to put in it and we were supposed to be discounted $10 dollars per pound of Freon. He charged us the whole deal and I didn’t know that there was a discount. I could be totally wrong but I had no way of knowing, so that should be clear on the bill. Still, we’ve always recommended American Home Shield to other people.

American Home Shield's website is well-organized and it was easy to submit my claim online. I filed two claims on two different air conditioning units and both claims were resolved quickly so they’re doing a good job. Recently the air conditioning unit had stopped working and it was some kind of a smoke sensor that was overriding the circuit. We weren’t home and we had another contractor in the house, so the contractor sent by AHS let himself in, went upstairs, found the issue, resolved it easily and he was in and out in 15 minutes.

I filed a claim with AHS for a plumbing leak online and also paid my deductible online. Within about an hour and a half I was contacted by the service company to set an appointment to come out and take a look at it. They came out the next day. This last one we've used AHS probably six times over the last two years and every time the contractors have always been very professional, very courteous, prompt and very forward. We've been very pleased with AHS.

I’m happy with American Home Shield, but I haven’t taken the time to understand that once I make the call, the contracted vendor has 24 hours to contact me and make an appointment, and then another 48 hours to get out and see me. I wish it was clearly stated when signing up, as opposed to reading the fine print or having an actual need, as in the need of my furnace being out and being without heat for two weeks.

My AC went out and the compressor had to be changed and put in some new refrigerant. I went online and scheduled a claim with American Home Shield. Then I got a hold of the person and because our schedule was crazy, they were going to try to come out here in the next 48 hours andI asked if they could make it 72 hours because we might not be in in the next couple of days, and it worked. It was great when I spoke to them over the phone. AHS seems to be a good company and they seem to follow through with what they say that they’re going to do.

AHS's website is easy to use and their contractors are great. We had them repair our garage door opener and it's working.

The master shower elbow for the drain came loose and there was water leakage in our ceiling. It’s always fantastic submitting a claim to American Home Shield. Their reps were always very helpful. The contractor came in and he cut the drywall out to find where the leak was coming from and fixed the issue. And then through AHS, they had a drywall contractor come out a few days later and fixed the drywall. The plumber took two hours to fix it and then I waited a week or so to have the drywall contractor to come out to make sure that the leak was actually fixed. So far, it’s doing great now. My home warranty ends in December, so I’m looking to extend it with AHS because I've had such a great experience.

We just bought the house and had a minor plumbing issue. I called American Home Shield and it felt kind of scattered whenever I tried to get to the actual person to dispatch. It took me a while to realize that American Home Shield actually contract other contractors, but once I finally got to their dispatch, it was fine. It was also kind of confusing when they would call me back to get the claim done. But the guys who came over were really great. They were super friendly, professional, and they got the job done. They left it better than they found it. The whole call service was straightforward but it needs a little bit of speed and they can make it feel a lot less disjointed by putting pieces together on their end.

I had a dishwasher issue. When I initially submitted my claim, their reps were very cooperative. They told me what I need to do and said it would be about a week before someone would come out. I had some concerns with that because I was going to have surgery coming up, and I needed to get this resolved before the surgery. The contractor they sent out was a very nice young man, customer-oriented, knowledgeable and was very professional with the way he carried himself up. He looked at the dishwasher and said that it was too old to be fixed. To fix it, it would be more than the value of the new dishwasher. His recommendation was to replace it. Then, AHS sent some paperwork for me to fill out. I filled it out and sent it back in.

I love American Home Shield. I got two claims with them and they've both been great. The people were fast, honest, upfront and I'm very, very pleased. I called the claim in on a cellphone, gave them my number and everybody was perfect. They took care of what I needed. And the contractor was fabulous. He knew exactly what was wrong and fixed it in about five minutes and that was it. I'm super satisfied. Every time it works perfect and they're very reasonable.

I submitted a leaking faucet claim twice to American Home Shield. The first company didn’t show up and I asked to change to another one. And the second one had finished well in fixing the leak. AHS is convenient and I'd I recommend it.

I had a problem with the air conditioner, so I submitted an online claim with American Home Shield, and it worked exactly as advertised. Once I submitted the claim, they arranged for a technician to come out, and had my deductible. The technician didn’t charge me anything. Plus, he found what the problem was within 20 minutes and fixed it. Now, the AC is working like it’s supposed to.

I have a stuck line between the kitchen and one at the bathroom tub, and so we cannot use the kitchen sink and our shower in the master bedroom. We are now washing dishes outside in the yard. It's ugly. The contractor who came out last Tuesday cannot put his pipe to flush the line because it would be broken and he cannot touch it because it might not be covered. I have been running after the insurance since and they always put me on hold for two hours. This morning, American Home Shield finally said my plumbing problem at home is not covered in my contract, hence I still have to do it myself. Although my appliance problem is being fixed by one of their contractors, I'm still not going to recommend these guys for anybody because their service is very bad.

I’ve had American Home Shield in the past and this time, I've had them for a few months. I recently had some problems with my toilet backing up in the bathtub, and I submitted my claim online which was easy. The only problem with American Home Shield is the wait time if you have to call in to talk to someone, which is horrible. I’ve had to do that with service calls that I wasn’t supposed to be charged for, though a supervisor finally called me back today and so they’re going to get it taken care of. Other than that, the contractor was professional and I’ve been satisfied with the service.

My recent experience with American Home Shield was good but that has happened only after my fight. American Home Shield has done responsibly enough, but I was not at all happy while the service was going. I had 3 plumbing issues - a toilet leak, a faucet leak, and a shower leak. I was really pissed off with the experience that I had. The contractor left a mess and I had to clean it up. When I was calling for an appointment, they did an appointment, and cancelled it without my notice. And those guys were following it up. They were not informed and I was not informed, too. It was a big chaos and confusion. And I was expecting them to be there. So, I was really upset with what they did because I had to take time out for everything.

It's fairly easy to submit a claim to American Home Shield. We had our breaker box repaired before and today, it's our heater in the bathroom. All the contractors are good and they came here on time. However, they need to get more reliable plumbers because their repair was horrible. The contractors came in but weeks later, we were having problems again. Another time, a guy came and he had to pull up the toilet. The cost to pull up the toilet was $125 which I wasn't aware of so I wasn't happy with that. I went on to the plumber I found and had them as I wasn't going to pay that type of money just to pull up the toilet. Then, there were two areas to do the clean up for the plumber. They came in, pulled from the front but they didn't do the back.

My wife called for our little air conditioner that wasn't working, and the reps at American Home Shield were very nice. The people came out and fixed the AC unit. I had an air conditioning experience years ago with an American Home Shield contractor, and it was a nightmare. But the recent vendor was very nice. It was all good, so I'm happy. According to our contract, we had to pay for the freon which was pretty expensive. But I know freon's expensive so I don't blame them for that.

I like American Home Shield. When I first started with them, their name is not American Home Shield yet, and I had some problems with some of the contractors that they sent out but when I called them and let them know that at that time I was not happy with who they sent out, they assisted me and got somebody else out to my home immediately so I appreciated it. They have good customer service and I’m very pleased with them.

For the most part, AHS has been pretty decent. But the contractor that they have used may not always have been the best, however they've always gone with another company if we're not satisfied with them. The recent claim was for the ceiling fans. They were wobbling, like they were going to come off out of the wall. The first time, they used the same contractor and they came twice. But, they didn't fix the problem, so I called and asked what was going on. And they were telling me that if they couldn't fix it, they were supposed to replace them. But the contractor was saying that they called whomever that's in charge and they would not approve it. But, I talked to them, they tell me just the opposite, but they went and got someone else and they came and took care of the problem. AHS should get some dependable contractors but I would recommend American Home Shield.

I bought a house and the AHS warranty came with it. I've used them once and it was for my water heater and they got a contractor out here right away. The problem was parts had to be ordered so my tenants at the house went without water for almost a week. It was bad. But AHS replaced the parts and the water heater has been fine since it was repaired. I've talked to other people who've said that AHS is really lousy and I should never get something from them again. First American has the better policy. But my personal experience with AHS was fine. The problem got fixed and so I'm okay.

We moved in and we've literally only been in the house for a few days and the water heater stopped working. Once I got on the phone with American Home Shield, it was easy and they were great except for the really long hold time on the phone before I got an agent. I waited half an hour on the phone so that took a while. But I've now registered on the website so I can submit the claims online. American Home Shield sent a plumber over who fixed the water heater. I didn't even meet the plumber but my assistant was there and I heard he was great. The hot water system is working perfect now and I'm satisfied.

Since we purchased our home, we purchased the AHS warranty too. We had an issue with our heater as it wasn't working so we went online and scheduled an appointment. We did that in the middle of the night and we got a call the next day from someone local to us and they were able to come out the next day. It wasn't too bad considering getting a call for that. It was pretty quick the guys replaced a spark thing on our heater and we enjoyed meeting the professionals who came over to the house to fix it. The heater has been working very well and we haven't had any issues.

American Home Shield sent a contractor who was able to fix my dryer. All is good now. It took a little while to fix I think because when they first came out there was a part that had to be ordered. They had to come back a second time, but other than that everything is working out well. Submitting the online claim is relatively easy. We had them come out and service things before. You get an email notification which contractor is going to be and they’ll be contacting you to set up the appointment and pretty much fell all right in line.

I've I had several claims with American Home Shield. I've called them but it was very difficult to file a claim and I was so unhappy with it. I’ve had to call several times for each item and every single time that I’ve called, I get the comment on the voice mail, “Your call is important to us.” But basically, it means that you didn’t hire enough people to answer the phone. I’d been on the line from 15 minutes to almost an hour. And the last time when I’ve got that, I just slammed the phone down and I thought, “I’m not doing this.” And I called the real estate agent and said, “I think you should get his money back because I can’t deal with this people anymore.”

I've always had nothing but great experiences with American Home Shield. I'm a Realtor and I refer them to most of my customers. I've got three rental houses and the tenants can just go online and fill the form and put in the problem. My tenants don't even have to have the account number. They just put in the address, mark it as tenant and put in the problem. And I have a credit card on file, so the 75 bucks can get paid upfront. I really don't have to do anything. One of my rental houses had a heating problem recent and my tenant submitted a claim and they were happy with them. I paid my 75 bucks and all was good. I've also used American Home Shield for my personal home and we love it.

I was really happy with the nice fellow who came out to fix my dryer that had a squeaky belt. He was very polite, knowledgeable and respectful. It was a good experience with American Home Shield.

I've had American Home Shield for 6 years and my time with them is ending this month. They doubled my rates and told me I would not be allowed to sign up for anything they offer online. I've been pleased and displeased with this company over the years. One main thing I was unhappy about is plumbing clogs. Instead of just changing out my garbage disposal they continued having me pay a $75 service fee every time they came out. Can't even count the number of times. They also would not allow their plumbers to go on the roof to clear clogs. If you live in FL this is a problem.

We have been paying for a policy with American Home Shield for approximately 2.5 years. We just used the service for the first time. The process is still not complete. I filed the request for service on 10/26. I received a phone call from CMC Appliance (their contractor) on 10/27. I set up the appointment for 10/30. After speaking with Meredith I received a text from AHS confirming my appointment for 10/31. Nope. Wrong day. I responded to find out you could not respond. I began calling CMC and called six (6) times and left 6 messages stating the day was wrong. No one ever called me back.

Please do NOT use them anymore. I've had AHS for over 4 years and originally it was pretty good, they were responsive, the contractors did their jobs, and I had no issues. Now? They're only available 8 AM-7 PM and you call anytime after 4 PM, there's over a 1 HOUR wait. Seriously?!? You have to wait on the phone at least 1 hour, maybe 2 or 3 on the phone waiting for someone. They don't use email or live support or anything besides a call system that puts you on hold for hours and hours. I've never had such bad support. I can't tell you how many hours I've waited on the stupid line. I'm leaving ASAP and the #1 thing I'll be looking for now is how long the customer service wait line is.

Submitting a claim with AHS was very simple. I submitted it online and the website was very user-friendly. The contractor came out, took a look at our issue and they deemed that one of the gas burners was bad and they replaced it. The contractor was amazing. He let me know exactly what was happening when it was happening, what they were waiting on and he got it done in a timely fashion. Since the repair, everything's back to normal.

Called for service on hold for 30 minutes. Had service and took over a week for them to tell me I needed to replace appliance. Took another 45 min to decide which appliance I qualified for after 40 minutes on hold waiting to talk to representative. Paid for service call with credit card on day of service and got billed again from AHS. Called AHS and talked to rep who told me it would be applied. Got another bill, called AHS and was told previous person never noted or did anything to account. On Hold for 30 minutes to have them verify with Service Company that I paid and was told that indeed I had paid but it would take 2-3 days to reflect on account. After talking to Service Company they said the reported payment previously. All the time my reimbursement for replacement of appliance is being held up for over a month. IS THIS GOOD SERVICE?

My doorbell needs to be repaired. The contract says it is covered - American Home Shield says it is not covered. American Home Shield says the contract sent to me is not the "real" contract - it is a "general" contract that lists items as covered that are not covered. Don't send a "FAKE" contract to the consumer. The consumer might think it is real and expect the listed repairs to be done. I was not able to address this online and was required to wait 1:45 hours for the company to say they sent me a "FAKE" contract. Too bad, but they "understand" I am not happy and they hope I have a good day.

My air conditioner went out in June. I didn’t get a new one put in until August 8th and around September 8th, the air conditioner froze up and that leaked out all the Freon. I called on American Home Shield the 60th day and the rep had trouble getting someone to come out. Someone finally came and found out that I had a bad coil in my brand-new unit. The coil has been made and American Home Shield said that I should be responsible for the Freon. But it's a brand new part and I don't think I'm responsible for the Freon in it. AHS said that it’s in their book that a person is responsible for the Freon in their AC. It’s understandable but it was a whole new circumstance and it was a faulty part of a brand new air conditioner that only worked one month.

We currently have our warranty with American Home Shield and our experience has been good. Their claims process was very easy. I just go online and file my claim there. A month ago, we got a plumber to come out and clear out a pipe. AHS also helped us out with the air conditioning and heater units. The contractors have been very good. I've not been disappointed with any of them yet. They cleared the pipe out, and it gets blocked up again, eventually, cleared that again. But it's got a bulge in it and to replace the pipe is a $10,000 job. They replaced the blower and main unit for the air conditioner and heater combination. And it's been working fine since then. So far, we've been happy with AHS that's why we kept going with the warranty beyond the first year.

My AC went out and it wasn’t blowing any cold air. And so, the American Home Shield contractor came out and said that there’s a capacitor that has gone out. So, he replaced that and had it fixed within 10-15 minutes. Submitting claims to AHS is really easy. Previously, I have submitted a claim on several different appliances. But because they could contract it out to one appliance dealer, I only got charged one service fee which was awesome instead of getting charged the $75 fee for three different appliances that I had an issue. They were able to do that which I really like. Their website allows you to group different things if they’re related.

In August we had an issue with the stove not having enough insulation and it's getting too hot to touch and I filed a claim online. What happened after was absolutely awful. They sent someone out who did not remedy the issue. I tried calling and every time call you call you're placed on a 90 minute hold time because you can't contact someone directly.

My water heater went out. Submitting a claim to AHS didn’t take any time at all and I did it on the computer. I gave my credit card and they took the $75 charge. The contractor who came out was very professional and did the work. When they went down, they saw water everywhere. I don’t have water in my bathroom so the repair made me happy.

I recently called in a claim ‘cause the refrigerator wasn’t making ice. I submitted online from my phone, which was okay though it'd be better on a desktop. The contractors are very professional and I like them, plus everything has been good since their repair. My experience with American Home Shield started out a few years ago and was much better than what it is now, but it is what it is.

We had to have our garbage disposal replaced so I filed a claim to American Home Shield over the phone and they sent someone out. Our garbage disposal is now functioning and working excellently. AHS did what they're contracted to do.

I have a big house and two units and sometimes, one compensates for the other. I had to call American Home Shield as my air conditioner wasn't cooling properly. The first technician was fine but the second one used the unit and didn't find anything wrong with it. Although, I still think it might be an issue with some of the ductwork, the timer or the thermostat. When he left, I was disappointed. I told the rep my problem and she said they would call the contractor back. But right now, everything's cool and I'm fine.

We leased a house for three years before we bought our current house, and the landlord provided American Home Shield. When we bought our house four years ago, we initiated a policy and then again designated AHS as the warranty service. The most recent tech fixed a faucet in my bathroom and a part of the bath and toilet. It was going to become a big inconvenience because the sink wouldn’t shut off. It needed to be screwed in properly, and it was hitting the wall before we shut off. He needed a part, and he came back with that a day or two later. He resolved it immediately and was very good. I submitted this claim online and it was easy. Now everything’s resolved. We just bought another house, and we insisted that the seller insure with American Home Shield ‘cause we’ve been satisfied with the service. I’ll make sure to use them again and I would definitely recommend it to a friend.

Our garage door was not working properly and American Home Shield sent a vendor out to look at it. The tech cranked up the downward and upward spring of the 20-year old unit. I also told them my research that that makes my garage door potentially more unsafe and then it put more force on a way around an old unit that I inherited from buying the house. He said, "No, that's what you are supposed to do". I said that it's like patching up an old broken thing - you patch and patch it until it busts. I have a child in the house now. What happens when the lasers don't work one time? It crushes someone and what if they slip and they get crushed? So, imagine, they don't want to hear my claim at that point. I think they're sleazy, and AHS does not really care.

I saw water dripping in my boiler room which goes from my kid's bathroom. When I went to the bathroom, I saw that water drip. And when the bathtub was not draining, my husband did put a drain on and I could see some corrosion on the pipes that go out for the venting. That made me think there got to be some kind of leak. When the contractors from American Home Shield came I was not home but my mother-in-law and my kids were. They could not figure out. They ran the water and they did not see any drip. So, I got the Tupperware placed where I found the water.

I called AHS over the phone to file a claim for my washer and their customer service reps were knowledgeable. The contractor they sent out was Mr. Greene and he's always professional. I love him and that’s why I keep renewing my contract with AHS. He came back because I heard a knocking inside the washer and when he looked at it, he said he didn't see anything wrong. But he said I have a 60-day warranty. I’m always pleased with everything so I'm staying with AHS.

My air conditioning stopped and I’m really mad at the people that serviced it because it was just two weeks before, I was completely out of Freon and it costs an arm and leg to replace that Freon. Then I submitted a claim with AHS and it wasn't too difficult at all. They worked really hard to try to get services out to me as quickly as possible because I have a 93-year-old mother who lives with me and a child who has brain shunt. The guy who came out was really nice. I like them a whole better than the guy who first serviced my AC.

I had a circuit out and submitting a claim online for it to American Home Shield was pretty easy. The contractor came over when he said he was going to be here, and he fixed it. The only problem I’ve ever had was when I filed for another claim a few months back for our Samsung microwave. They assigned a contractor and said that he would contact me. However, before that happened, I got another email from them saying that they had assigned somebody else. And then, I spent the next over a month getting bills from them for the $150 service fee. I did not appreciate that. They blamed it on their computer that could not handle it when they had switched from one contractor to another. But when they looked into it, they found out what had happened. Also, the only reason I knew that was that the call or the email stopped. They did not call or email me and say everything has been straightened out, which they probably should have. Nevertheless, I have recommended them.

We've had American Home Shield for a year but this is the first time we've used it to get service on our air conditioning. It worked fine over the summer. But when we used it over the winter only some rooms were getting some heat. American Home Shield gave me someone that works on that area quickly. The technician called me 30 minutes before they came to make sure there were no snafus or anything. They were able to get there early than what we needed but it was cool because that helped us out.

We had a refrigerator and the washing machine go out, both at the same time. Submitting the claim was easy but when it came down to actually getting the work or a service agent out, that became very difficult. Initially, American Home Shield scheduled for one company and then that company never contacted me so I contacted AHS back and let them know. They tried contacting another company and eventually they found somebody, but that company seemed like they had the brakes on when it came to getting stuff done. I even called about that recently because initially when that company came out to fix my refrigerator, the light was working. When they finished fixing it, they didn’t put the bulb back in and the bulb was missing. I went and bought a bulb but when I put the bulb in, the light fixture was not working inside of the refrigerator anymore.

Our furnace heat exchanger was broken and we weren’t able to use it anymore. I called up American Home Shield and it took me a while to actually be able to speak to someone. But eventually I got a hold of somebody. I was waiting for a long time and I finally was able to speak with someone and we arranged for the people to come by and do it. I was a little bit disappointed that the heat exchanger is like the real expensive part of the system and it tend to mean that you have to rebuild most of it. I was kind of disappointed that they didn’t actually want to replace the entire thing. If I was paying for myself I would have just replaced everything because I'm sure something else is going to fail in a few years.

I filed a claim for my oven online and it was fine once I figured it out. They changed it a little bit and now you pay your deductible up front. You don’t pay it to the vendor who comes do the repair. The contractor came when they said they would. The young man that worked on it explained what he was doing and was very good, professional and accommodating. Every vendor I’ve had out here from American Home Shield and even when we had them in Virginia, I’ve liked all of them. I've never had a problem.

We had a problem with our air conditioning unit at a condo we recently purchased. We filed a claim to American Home Shield online because we live in the Atlanta area and the condo is in Florida. It was easy to navigate their website. They set up with one of their local providers and I was impressed with the serviceman that came out. He troubleshot the problem, ordered the part, got the part, then came back the next day and repaired it. He fixed it for us fairly quickly and the part was something they don’t normally carry on their truck. We would recommend AHS to others. In fact, we asked the seller that we purchased the place from to provide a warranty for us. So, we had done that on homes we had sold and also we had purchased in the past. It's a good thing for that.

American Home Shield's online site's very user-friendly. I submitted a claim through it because my outside fuse box wasn't working. When the contractor came, I wasn't home, but my dad was and he said that the tech was very nice and quick. The unit's been working fine since the repair. I love the service and I'm glad that I got it.

The plumber AHS sent was excellent and we had a good experience. There was a problem with our kitchen faucet so a new one was bought and our plumber replaced our faucet with it. The garbage disposal was broken too and he ordered a part for it and put it in. And everything has worked fine. One thing though, it's better to go online to file a claim with AHS. If you go on the phone, you're going to have to wait a little while.

I just called American Home Shield and I was on hold in an hour. But it's better to talk to a live person than it is to go through the internet. I got water all over the kitchen floor. There's something wrong with the ice maker. It's running down the freezing compartment and everything is getting wet and I got hardwood floors in the kitchen. So they said they would do their best to get someone out there.

I have American Home Shield for about 3 years now and I had one experience where we called for a repair to our washing machine. And when the plumber came out to fix the washing machine he said, “I can’t touch that machine because it’s under recall and I’m not allowed to touch it. My company won’t. You have to go through Samsung to get it fixed.” I had to pay the fee for them getting somebody out here but they can do nothing and I got referred to Samsung and they’re not very responsible.

The kitchen sink is leaking in one of the pipes. I submitted my claim online like I always do because it’s more convenient. They had contractors sent out to me several times and everybody was very professional. The performance of the appliances is very good.

We have an RV and the ice maker had quit working in our refrigerator. It was a pain in the butt but it was because I didn’t file a claim immediately. I waited a few weeks to notify American Home Shield. When I purchased the warranty, American Home Shield had me set up an online account. It also sends me a newsletter which reminded me I needed to file a claim for the icemaker. So, I went online and opened my account and it walked me through filing a claim.

The dishwasher needed to be replaced so American Home Shield ordered a new one. They did everything they were supposed to do but the company that they used wasn't professional. Somebody came out and these two were carrying a dishwasher ware and then they messed it. So then they called and said “You got a message and see what kind of dishwasher and what size to order. We are no experts.” I assumed that the people who were going to do it should have done it but anyway we ordered the same kind. Then after that the guy came out and said the drainer’s pipe and the water pipe were not long enough so I had to go buy it. How should we know what we were supposed to get? So I had to call back. Another guy came out and then he did a pretty good job of fixing it. Otherwise, I would have looked up and given it to another company because that was not the first time I had problem like that.

I called a claim in and the American Home Shield reps asked me about it. The light on my outlet was red and it wouldn’t turn back. The electrical guy came out and he fixed my outlet for me. He checked it out and he replaced it, then he fixed all of the outside outlet. He showed why they kept tripping and where to fix it. I was also switching a fan out in my kid’s room and I didn’t know how to do it. He didn’t do it for me but he explained how to do it and I was able to do it, so it was great. I have talked to some people about a warranty business and I recommended American Home Shield because they cover quite a bit and we have just the basic package. Every time we call, the people always come out quite quickly and they always get the matter cleared up.

We got the American Home Shield warranty with the whole house. A month ago after the hurricane, the motor of my of AC went off. And so, we used AHS. The company was very professional and we got the AC fixed. Submitting the claim to AHS was very easy. I got a couple friends that I've recommended to the company. Working with AHS was worth it because my motor costs a $1000 and it’s already covered. They have a good service.

I've been with American Home Shield for two years and in general the experience has been good. But when you're making phone call into them unless you go through the automated system to schedule for some sort of work that need to be done you can get a live body and you will be on hold for more than an hour. So if you're calling to schedule you have to go through the automated system. Otherwise you're not going to get through to somebody. That's been my experience on more than two occasions. Other than that I've been satisfied.

The dryer was making a loud noise and I can’t take it anymore. The contractor of American Home Shield came out. However, I failed to give their rep the part number so the contractor got that. Then he came the following week and not more than 10 minutes, the dryer was fixed. He was very professional and stated that if the problem continues, he'll be here to help and fix it. AHS met my expectations.

When I called American Home Shield to submit a claim, I got the automated number. I can't explain everything on the automated number and they want me to explain everything in depth. I needed to talk to someone. So I called back and they had me on hold for 30 minutes. When they answered, it hung right up. I called back again and it was another hold for about 30 minutes. Someone answered the phone at that point. I explained to them that it was a plumbing problem as the washing machine hose and the drainage was backing up and not from the actual washing machine.

We had an issue with the handle on our bathtub. When we turned the handle to turn it off, it just kept running. It was pretty bad. We had to turn off the water in the whole house to get it to turn off. Submitting a claim with American Home Shield online was super easy and their website is very user-friendly. As soon as we submit a claim, whoever they contracted out will send a text message and let us know when they should be contacting us. They got to us in the next day, which was super awesome. The cartridge on the inside had eroded, so they replaced it. My mother-in-law was home when they came and she said that they were friendly and took care of it quickly. Overall, it's been a very positive experience and worth it because we're not handy people.