American Home Shield Reviews

We had somebody that came out through American Home Shield because I was having problems with the septic tank. He said that our septic tank needed to be pumped out. My wife had called to let them know on the 20th that it needed to be done. The guy came out on the 24th but he doesn’t do septic tanks at all. There was a confusion there that’s why the guy said he was going to refund the money because basically he said that they don’t cover septic tank pumping at all. So they sent somebody that didn’t do that type work out but they charged us for it. But everything else has been good. We've communicated with them and they’ve been fair. We recommend them to friends. And it would mean a lot to me if they try to get this money refunded to me for a service claim that they do not cover.

Recently my water heater went out and I entered the claim at American Home Shield online. I don’t like calling in because it’s always automated and I've yet to talk to a single person. One time I called in 4:00 o’clock, which I don't think was after-hours. But I’ve had two contractors and they are both really good. Their level of knowledge and expertise was perfect.

We moved in three months ago in this new townhouse. And as soon as we moved in, we noticed the refrigerator wasn't working all right. The microwave oven was broke and the previous owner gave a one-year free insurance with American Home Shield. We called them and after waiting a few weeks, they came over back to order parts and on fourth time we got it done. Everything works okay now. Their contractors were very nice. The only thing that was keeping me stunned is I paid $105 bill when they came twice. I'm going to send an email, I'll say I don't have balance but other than that I would recommend them.

I renewed with American Home Shield. They did a great job with my issue with my pantry drawer and my refrigerator. They came out one day and the guy said that they had to order the parts. He needed the drawer to the pantry and a bracket to hold the door. He came back a week later and installed the parts. I'm completely satisfied with AHS. I would recommend this 100%.

I called with an issue on Monday before Thanksgiving. A plumber could not call me back until Friday after Thanksgiving but they came out and try to fix the problem on Saturday. After he fix the water pressure valve he took off and I went to turn on the sink and water was barely flowing out of it. I had to call him back and He adjusted the valve and I had perfect water pressure. I left for an early dinner. After that came home. Someone tried to use the faucets upstairs to take a shower and the pipe started rattling so bad in the house I thought they would burst or come through a wall. So I tried calling the plumbing company again. They were closed for the night. No answer machine. I called Sunday. Again no one was working. No answer machine so I called American Shield back. They called and told him when I talk to them. After being on hold for one whole hour they told me that they would contact another company and they would call me within 2 hours.

I filed my claim online on Monday, June 26. I called AHS on Wednesday June 28 (waited 40 minutes to speak with someone) to ask why I hadn’t heard anything. They said they never got the claim. I filed the claim on the phone (explained that I have a Samsung refrigerator that is leaking) there and then on the phone. They assigned a company to fix the problem. The company called me and asked what the problem was. I explained I have a Samsung refrigerator that is leaking. They said that they do not work on Samsungs. (Of course, I’m wondering why AHS would assign a company that does not work on Samsungs to fix my Samsung).

If you ever want to talk to AHS customer service, be prepared for a long wait. Usually takes over an hour to actually speak to someone. They must have three people working there, and two of them are usually out to lunch!

When I call to AHS for service, AHS Took over an hour to answer someone on the phone. AHS runs understaffed. And after that the technician can't comes in time after 60 hours, to repair my water heater. I am not happy to take cold shower for about 4 days. AHS assigned this service to ASAP PLUMBING on 11/27/2017.

Contacted AHS for a claim 2 weeks ago. Needed to speak to a manager regarding a unique situation. Not only did I stay on hold for 45 minutes to talk to someone, I was left on hold waiting for a manager. When the rep returned, she said they would call me back in 24-48 hours. As of today, 3 weeks later, no return call... I have tried to CHAT... It's not available. There are several phone numbers, each one the same telephone response system. You cannot reach anyone. Have been disconnected. I have been on hold again today for 49 minutes. Using 2 phones, each phone remains on hold. Have made photos of phone log. HOW DO YOU MAKE A CLAIM??? I HAVE PAID FOR 3 YEARS FOR A SERVICE I HAVE YET TO USE!

Last week on Wednesday I submitted a form for a pipe leak I had in my home. AHS was very fast to reply and send someone out to the house. I thought they were coming to fix the leak but they came out and only looked at the leak and took pictures. They left after 5-10 minutes. So I had to pay my deductible of $100 and then they call me saying that it required additional work and would cost another $150. I don't understand how AHS can send me an email today saying they completed their portion. How is that possible if the leak is still present? And to charge me $100 for 5-10 minutes and still have a leak is ridiculous. Very disappointed in the service.

After I had placed my "negative" review on this site for AHS, dated 11/27/17, Mariah from AHS reached out to me regarding the review. She wanted more information which I provided. I told her about the tech, who lied about my having clothes in the washer when he came out. I told her that when we moved the washer, after purchasing another one, that there was a leak, which the tech did not tell me about. Mariah wanted a copy of the receipt for the washer, which I sent to her. She told me that she would research the situation.

I had my dishwasher fixed recently because it had run overboard. It wasn't a lot but it was enough to possibly soak along the carpet. The tech that was sent out found nothing wrong with the dishwasher and he thought maybe I have overloaded it. Thinking back, I may have done that, but the arm had caught a card and he said if it did that, it went straight to the door and eventually have water to come out any day. So I was thinking that maybe that's what happened because there wasn’t anything wrong with the dishwasher. I've been with American Home Shield for years and they have been out several times. They've always taken care of anything that we've had and I've always been happy with the work and the workers. They do a wonderful job and I would highly recommend American Home Shield.

I had a clogged shower that I could not unclog. I scheduled a plumber online to come out. American Home Shield found a plumber and it was the plumber that has come to my house several times already. He came and knocked out the project in less than five minutes. I love the plumber and he's great! I've been very happy with American Home Shield too. I've had it since I purchased our house in 2004. We've had some major repairs and American Home Shield has always come through for us.

A month ago I came home from work and my house was hot. I submitted my claim online and it was super simple, easy and fast. And as soon as I submitted it, the reps at AHS said that they would have somebody call me within two to three days, but I got a phone call the very next day. And an appointment was scheduled with the contractor they hired. The tech was awesome, got the job done quickly and was very friendly. I was really pleased with the way everything was handled.

My garbage disposal was leaking water and I called American Home Shield and I talked to a very courteous representative who took care of the matter. A technician came out, fixed the problem and told us what was wrong. He was very professional and the garbage disposal has been good so far.

The compressor of the AC wasn’t working. And we’re very happy with the contractor that American Home Shield sent. He went above and beyond what he needed to do to take care of the issue that day. There was a part but he didn’t have it. He took the time to go back to the warehouse to look for something that might work and found one because he said it was going to take about four days to order it. He came back and did the job. I was very satisfied.

My air-conditioned went out so my wife gave American Home Shield a call and they came out and fixed it. The contractor was really good. He explained to me in detail what happened and what was going on with the AC. It's still running doing what it's supposed to do. Home Shield is safe to have and I will be renewing with them.

We've had American Home Shield for 18 years and my kids kept telling me to get rid of them. But I figured that if my husband thought it was good enough to keep then I would. So far, some of the people who came out had questionable professionalism and they didn't ever let me know of what they were doing. I've had some good ones though who were nice. There was one bad condition in September 2016 with the air conditioning people. Someone was supposed to come out for my air conditioner but they never showed up. I had to go get my son's air conditioning people to come fix the problem and I had to pay a lot of money.

The thermostat needed at my rental property needed to be replaced and we called AHS. Sometimes it has taken much longer for them to call back to schedule the appointment and actually come out. But it seems like this last time was better than typical. They actually called right back and scheduled the appointment. Then they came out the next day. I would recommend AHS.

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I've had American Home Shield for only two months, but so far it's good. I had a stoppage in my draining and I called them, but I waited 45 minutes for somebody to answer the phone. Talking to somebody physically is impossible, but I found a way to request or schedule a repair and it's easy. They scheduled an appointment and the contractor company called me to fix the problem. The tech fixed it really fast and was professional.

Our house was getting old and we're on a fixed income. I wanted to be ready in case something goes and I've been getting emails for a long time. Then I decided to get American Home Shield. When I called and talked to a person to get enrolled, the rep went through and asked me if I had a trash compactor. He deducted the things I didn’t need off of my monthly bill, so that was helpful.

We had a leak in the wall a few weeks ago and we didn’t have water for two days. Submitting the claim at American Home Shield was okay the first time I did it, but the contractor company canceled on us so we had to reschedule. The second time, the company came out the next day of the night and did a really good job. The guy who came and did the repair was fantastic. He repaired it on a Sunday, which was nice ‘cause that worked with our schedule. Now our wall doesn’t leak anymore.

My wife submitted a claim for the back compressor of our refrigerator, and the contractor that American Home Shield sent out was great. He was professional and really kind. He was a great guy, and I’ll ask for him again. Our fridge has been working great like it should be since the repair. AHS has been really cooperative. Every time we called to request a claim, within 24 hours, I got contractors to contact me. I’d recommend them.

American Home Shield took care of our heater and so far, it's working good. But at first, the guy came with the wrong part and took forever to get it fixed. But he came back, put the right part in and did a great job. He was very courteous and knew what he was doing. I wasn’t happy with the way it went, but I’m happy that it’s done.

We have been with American Home Shield for almost 20 years. They have very good service before. However, we didn't have very good experience with our plumbing claim. Sometimes, it seems the left of American Home Shield does not know what the right hand is doing. We normally don't even use them for months and months, and years and years. So, the need came up. We have a rental and I was made to understand that the problem came from the septic tank. AHS gave us a company and the company said, "No, we don't do work for American Home Shield". The plumbing company wasted my time in contacting them for hours and they said that they don't do the pumping. They could not find a single company there to do septic tank pumping. And nobody wanted to work with them. That was a very frustrating experience.

We submitted a claim online to American Home Shield for a problem with our pool pump. A pool company came out and they said that it wasn’t the pool pump and that there was something wrong with electricity. We called back AHS and they sent out someone to come and look at the electricity. The electricity guy came out. He was supposed to call me 20 minutes before he got to my house but he didn’t call me, didn’t call my phone, didn’t call my work number and came and left. So, they sent out another electric company because I said I didn’t want to deal with those guys anymore. The second company said the problem could be a circuit breaker because there's nothing wrong with the electricity. I have plenty of electricity.

I filed a claim over the phone with American Home Shield and it was a little bit of a long wait. I waited around 30 minutes on hold but besides that things went fine. I called them for a fan that broke. It looked like it was going to fall out of the ceiling and they resolved the problem. So far I'm really happy and satisfied with American Home Shield and I've recommended them to two friends.

My dryer wasn't getting hot enough and had several different people come out. The first guy said it's upstairs and it vents to the outside. He told us to clean the vent, and sure enough, there was a dead bird in there. But he couldn't do that, so he left it at that. And then with the second guy, we ended up having some sort of controller replaced. But it still wasn't right and it seemed like there's another one in there too. Then the last guy figured out what the problem was and it was funny because he ordered the parts which was wrong, but when he opened it up and saw what was going on, he ended up doing the right thing. We finally got results on that.

The several times that I’ve used American Home Shield's service, everything has worked out very well. I recently wanted to have my furnace checked to make sure there were no leaks in it. I had the air conditioner replaced and they’re attached, so I wanted to make sure that there wasn’t any gas coming in to the house. I made the claim on the phone and American Home Shield called me right back. The technician came by and he did a test to make sure that there was no carbon dioxide coming into the house. I didn't have to have the heater replaced and I was happy with that. I would recommend AHS especially if you have a home that’s getting a little older. Even if nothing’s wrong, you have it to have peace of mind.

A week ago I called American Home Shield to come out to the house because something was wrong with my furnace. They had Southern Comfort come out once and the guy at the time replaced my relay switch, which he said was wrong. They had to order it so I called them to come back the second time. So when the switch came in he replaced it, but then when he left, my AC unit is coming on but there was no heat coming out so my fan would not turn off. So I called back to American Home Shield that I needed for them to come back out. When the guy came out, not realizing that I needed to turn the entire thermostat off, my connections whose panels were frozen, so he said that they can’t do anything today and that someone will call me from Southern Comfort. I waited for them to call me but nobody did.

I only opened one support request with American Home Shield and it is still open at this point in time. Three weeks ago my dryer was not drying adequately. They came out for the third time this morning. The same company replaced a couple of different parts. I prefered to just call and speak to a person before when submitting a claim but with this claim I called in twice and both times the wait times were horrendous and I ended up just opening up a request online.

I did a claim on my refrigerator over the phone recently and I was satisfied with Home Shield's process. The rep answered every question and explained everything to me, while the contractor was okay. I've been through some claims in the past and everything is working.

I filed a claim to American Home Shield for a pump that wasn't working correctly. Their contractor was excellent. He diagnosed the problem correctly on a Friday and he contacted American Home Shield and got their okay for the repairs. He got the parts ordered and when he came back out that Monday, he had the part with him and got things done in a reasonable amount of time and it works great. I have breathing problems and without air conditioning, it can be brutal. I'm very happy with him and I'm going to continue with AHS.

I loved American Home Shield so much I also bought my mom and stepdad the policy. I told them that if something breaks down, American Home Shield will come fix it and they don't need to worry about it. And then when I got it, they have a septic tank. The rep asked me if I wanted to add the $40 extra deal to cover the septic tank. He said it’s only good for the first one year and the first-time buyer, so I told him to add it on. Lo and behold, they have a septic problem, and my mom calls in, and they told her she’s not covered. They had to get it fixed, so it cost them $700.

Recently I had to have the complete air conditioning system replaced. I had just bought the house and the seller didn't have it serviced and checked like he was supposed to. It wasn't until after we had everything done and moved in that we found out it wasn't working. It was a long wait to submit a claim over the phone, but it was very easy to go through the website and put down what it was I needed to have checked. The website was also very user-friendly. They sent a rep to check out and troubleshoot the original cause. When they determined that the whole system would be better replaced, they had the person meet with me and talked about the system. We made an appointment and a company called Greenway showed up, then it was done in a few hours. It's nice to know that our AC is brand-new. It's got a good warranty on it for parts and labor 'cause it's from Trane. It's a nice system. They hooked it all up and it runs great.

We have plumbing issues, such as the toilet and the sink in the kitchen leaking, and the air conditioning issues. We then submitted a claim with American Home Shield. My wife and I like to talk somebody live and they have a calling option and their reps were great. We also put a claim to the email to the website so it’s easy. The experience has been user-friendly and very simple.

We previously filed a claim to American Home Shield for a refrigerator and a stove. I filed it online and it was easy. I dealt with the person for the stove and he was very professional and very nice. The experience was really great. After I entered the claim online, I got a notice via email. And then, the following day, I got a call from the service company to set a schedule within two to three working days. AHS is worth the value and helps you save. I'd tell others to definitely get it. AHS was given to us by the previous homeowner that we bought the house from but it expires within a year. So, my partner and I are thinking about renewing it afterward and see if we can get a good deal on it.

Having AHS is worth it. Submitting a claim online was very smooth and easy. They sent me an email containing all the contractor's information, just in case they didn't call, which I appreciated. But the contractor called within 24 hours. The recent one was for the refrigerator and it was a positive experience. I have been very pleased with them

I submitted a claim to AHS over the phone and it was pretty straightforward. Our AC was blowing hot air. They asked for my policy number and said they would put in a repair order. A couple of days later, the repairman called and came over to fix it. He's really good. He changed the pressure to get the AC to kick on and it's been working fine since the repair. However, it was interesting that about a week after he left, I got a letter in the mail that American Home Shield was dropping me. I have no idea why when I've been a customer for 10 years so I figured to just go to somebody else.

I have had one of those yearly maintenance that checks the furnace and they had come up with all kinds of things claiming that it wasn’t efficient. So I called American Home Shield to come and check and repair whatever needed to be repaired. And then somebody came to look at the furnace. We showed him what was the deal and he said there was nothing wrong with the system. It was working fine and it was just old. The contractor was on time and they accommodated my wish to get in there early. They’ve given me a two hour window but they were there fairly early.

I submitted a claim to American Home Shield for my AC. I called during the day but I kept getting, "Tomorrow", "Next day", "I’m not working today", etc. It took them four days to send out somebody. Their technician was doing a really good before but he seemed preoccupied the last few times. I guess it was a lot of personal problems he was having. But I haven’t got a problem since the gentleman repaired my AC.

American Home Shield came out recently to do my AC. I submitted a claim over the phone. Their rep and contractor were good. And their price was very fair. However, the contractor was not finished yet that’s why I have to get back in touch with them. But overall, my experience with American Home Shield was great. It was good customer service. And their process was quick and easy.

I had a claim with American Home Shield for a leaking pipe which started in October. The first contractor that came out told my husband that they had fixed the leak. When they left my also husband left and went to work. I wasn't at home at the time too. When I got home I checked on what they claimed they had repaired which was a faucet in my backyard and I saw that they made two holes in my master bedroom closet to get to that pipe. The faucet turned 360 degrees so it was not fixed, just temporarily repaired. I called American Home Shield back to complain about this they told me that the contractors told them that they repaired everything. I also told them that they have to come back and fix the toilet that they forgot to fix. I also put that on the repair order but they didn't fix it at the time.

We’ve had American Home Shield for at least five years now, and they’re wonderful. We had a couple of repairs that we wanted to do some research on, and the contractor told me how I could actually do it myself. He was very respectful, informative and willing to help. They didn’t do any work, and I don’t think that they billed us for anything. They were extremely helpful and I learned a lot from them. We also had a dishwasher fail on us several years ago, and we got a replacement but I think we spent a little bit above and beyond what the insurance would cover. It may have been a bit of a challenge, but we were extremely satisfied.

My dishwasher wouldn't work. At first I waited for the contractor to call me. But I ended up calling them 'cause it was already a day and a half later that the rep said she's getting ready to call me. The guy that came out was super nice, and was right on time. But he's going to come back and they had to order some part. He will have it in with the beginning of the week and then he said he'd call me to make an appointment to come and put it in. AHS is awesome and I have encouraged my sister and one of my really good friends to get it.

My kitchen faucet wasn’t working right, and I couldn’t turn the sprayer on. I sent the claim online, and it was kind of hard to figure out how to file a claim the first time I had to use the AHS website. Nevertheless, the contractor who came was very good! The faucet is now working perfectly. If I had a problem, I'd call them and they would fix it.

Whenever I file a claim with American Home Shield, the company they contract with contacts me within 24 hours to schedule an appointment. Then they come out and evaluate the situation, go back to American Home Shield to find out if the problem is covered and then they schedule the repairs. We had a company come back because they forgot to hook up one of the pipes which meant if we had had another issue, it would have flooded our garage, so we took care of that.

We've stayed with American Home Shield a long time because they seem to be extremely reliable. I'm not entirely sure how they get a vendor listed but most of the people that we called tend to come from farther away but that's kind of common. Other than that, I have really good experience. I paid American Home Shield online and the company didn't try to collect the $75. So, all that seems to be going fine.

Around mid-October, we had a hurricane and we started having problems with our pool. It quit working so I made a claim with AHS and I got a confirmation for it. The contractor figured out that the pump had burned out and they replaced it. The pool now works fine and our experience with AHS has been good so far.

I filed a claim with American Home Shield for a water heater. It wasn’t working at all. It worked for a while then quit then the contractor put a thermostat in it. The contractor was good. I’m overall satisfied with him. I’ve never had a problem with the water heater since. Everything was good.

We had AHS work on our heating unit and they replaced part of the heater. However, it took us a while to get it all settled out. Apparently, a lot of the ways they do business have changed and we didn’t know about it. No one had explained to us that we're supposed to pay the $75 fee upfront so we got a bill from American Home Shield in our email saying that we’re delinquent when it’s only been three days. We didn’t know why we were getting a bill and it took us a while to get that resolved. The work that was done was satisfactory. However, we were not happy with the contact and the billing part of it. It’s also impossible to reach anyone on the telephone. I had to wait over an hour to be able to speak to someone.

Within the same week we had water leak in one of the pipes in my house and the air conditioning unit stopped to operate. My house is in the market to be sold, and that’s why I have American Home Shield and so I contacted the company and they made arrangements for air conditioning people and for plumbers. The plumbers came first and they found the leak and were able to repair it so that was very good because I’ve been going without water for a week in the house because I had to shut off the main.

I had to file a claim for my hot water heater that was leaking, however, getting a hold of them on the phone is next to impossible. The first time I filed a claim, the wait time was over 30 minutes and I don’t have time for that so I did it online. Their contractor was great. They handled the issue very well. They responded to the request and got me scheduled quickly. They're really nice guys, very professional and I'm pleased. My experience was good.

I heard about American Home Shield from one of my friends from my church. She’s had them for the past 15 years and she loves them. So when I purchased a condo, I also got AHS based on what she said. I used a different company before but I didn't like them. I quit the service because when my furnace went out, it took me three weeks to get it running. I had no heat during the winter but they took their time before they sent people out to fix the issue. Then they called me when they knew that their contract was almost up, but I said no way.

I went online to submit my claim for the first time and American Home Shield responded within an hour. The process was excellent. I had a refrigerator repair, and the service technician was professional and courteous. Everything seems to be working as it should.

American Home Shield has always been great. We've had them in the previous house for many, many years and then, we moved into this house two months ago. I've always had extremely good service from them. I've had primarily good interaction with contractors as well. The repair they did for the recent plumbing issue was perfect. However, they sent out some who were unqualified for the problem I've had a time or two. They're good but they can always be better. The only thing I would complain about American Home Shield is the process of sending a representative to validate the need for the claim. Overall, I'm extremely satisfied with them and I would recommend them highly.

The water heater just stopped working over a month ago, and we called American Home Shield and the reps were very helpful. They took the request and submitted it, but it was a very long wait. The contractor they sent out was someone I've worked with when we had some issues many years ago and it was a very positive experience. We had someone come initially and they tried to fix the igniter, but that didn’t work. I had to light it up every time, so if we needed water I had to go down and ignite and then wait. Sometimes it would heat up, but sometimes it wouldn’t so it was a very big pain.

I am extremely dissatisfied with AHS. We put a claim in to have someone come look at a toilet we have upstairs in our full bath upstairs. They sent a company out called Loyalty Plumbing and a gentleman came to the house. He brought a toilet auger with him to the bathroom and before I even made it up to the top of the steps, which five minutes tops, he was coming out of the bathroom and already had the toilet auger back in the bag. He said that something fell into our toilet that clogged it and he couldn't get the ogre down it.

When I have to submit a claim to American Home Shield, I just go online and indicate what needs repair and then they have somebody contact me. They'd notify me immediately who the repair company will be and then that person contacts me usually within 24 to 48 hours. The last time I had a claim, I called them because I wanted to request the company that had come out the previous time. It was an easy conversation and the wait time wasn't too bad. All of their contractors were fine but we wanted the last guy to come back because he did such a good job with our air conditioner. But instead of having to call in, it would be nice if their website had a thing where I could check air conditioner and there was a place for notes where I can write that we're requesting for a particular person.

We tried to start our furnace one morning as it was starting to get cold out, but it didn't start up. I submitted a claim online to American Home Shield and a contractor called me the very next morning. His name is Josh and he's a great guy. I told him that I left the door unlocked for him. He came that same morning, went in, did what he needed to do, had the furnace fixed, and locked the door on his way out. There was a switch inside and it was an easy fix, which took 5 minutes. The furnace is now working and the experience was smooth.

My washing machine's glass broke and since I have children in my house, I threw it away. Submitting the claim with AHS was easy. However, they said I was supposed to keep the glass but I didn't know. They wouldn't repair it and I wasn't very satisfied.

I made two claims with American Home Shield. One of the outlets was giving me problems. The guy that American Home Shield sent came and fixed it. He changed the whole outlet and it worked again. But I asked him if the company would cover a major problem with all the wires in my house and he told me no. He said what they do is repair what is not working but they won't pay for the whole wiring. And they didn't give me another option in the computer. So if it's electric it doesn’t let you put anything else.

We've had a fabulous experience with American Home Shield. Something in the air conditioner was sort of blocking something and it was stuck up there on the roof. I called AHS and got a rep who was very clear and helpful. The contractor was a local company that they had authorized. The technician couldn't have been better. He went up the roof and cleaned out that little part that was stuck and he said it was working fine after that. We then changed the filter inside and it was fine. They hardly charged anything to do it too. Everything worked perfectly afterward. We sold our home about a month ago and AHS was wonderful about the switch. We had them for about seven years and I would refer them. The people who moved in were going to go with American Home Shield, too.

I had an ongoing claim with American Home Shield as far as my plumbing is concerned though it is closed now. The first guy that came out snaked out my pipe but the same problem existed. I waited a couple of days to make sure that was what was happening although it wasn't to the same magnitude as when I initially called them. I called them back again and they came back. It was an acceptable time period and he changed out the garbage disposal. But this time when he left, there was water draining on the floor and it was coming from that side of the sink where he worked on and had replaced the garbage disposal. And I knew it was that side because between the time he did not come and he came back, we only used the right side of the sink and the water wasn't draining out.

Every year we have AHS get our air conditioner fixed and I prefer to file my claim over the phone because I like to make sure I’m talking to somebody and it’s getting addressed right away. My husband does it online though. They recently fixed it but we're not happy with the process that AHS has because this air conditioner is very old. We had it fixed seven times in one year. If I ask the rep how I could go about possibly getting a new AC, I feel like I never get an answer and it’s really unresolved. They explain it but it never really makes sense to me.

A breaker went bad and it caused all the outlets to not work in my bedroom. The technician who came found the problem quickly and said that a wire had burned. He fixed it within about two hours and he did a great job. I was billed $83 to my credit card for the service. That saved me a little money as having an electrician come out would have probably cost me $150. It was a very short and effective experience.

I have a pressurized tank and my toilet had a leak. American Home Shield responded quickly. They came out there and got me a different toilet because the previous one was old. Everything was good. They responded well and the plumber was excellent. The plumbing company was PHD Mechanical and the plumber was Pete.

The duct system for my heating and air conditioning unit was not working and the air flow was light. When I filed the claim over with AHS, it was pretty easy and their live representatives were nice. Their contractors aren't the best, though. The one they sent for the duct system didn't come out right when he was supposed to, but besides that he was fine. I'm just waiting for someone to come out to install it. The technician's really booked out to the heating season, but that doesn't have anything to do with American Home Shield.

We had AHS ever since I had a home which is around 10 years. I talked to one of their representatives when I submitted a claim for a leak under the sink. The contractor they sent out was good. They had to get the garbage disposal. The technician came out last week, and the last time I checked, it was dry up to the sink. They're very good and if a friend would ask me about American Home Shield, I'd say, "Go for it."

My showerhead was running water in the tub. I told American Home Shield what my problem was and then they sent someone out and fixed it. The contractor that came out was a friendly serviceman and I had bought a new showerhead and he put it on for me. Since the repair of the showerhead, I’ve had no problem. I would tell a friend that American Home Shield was good and that I was satisfied.

Since I’ve been working with American Home Shield, I had so many claims and they have sent some technicians out that’s real good. There was an electrical issue with the light in one of the rooms and the guy who came out spent time and fixed it. He explained things to us and did good. Recently, I called AHS to fix the heater/air conditioner unit outside that's making a horrible noise. Sometimes it works just straight and the next time it doesn't. When the guy came, the unit wasn’t making the noise that we heard and it was working all right. He said that the unit's got to do the bad thing for him to know what to fix. So he said for 60 days he could come back for no charge. But when I put a call-in to him because I had a question for him, he never called me back. I ended up paying $75 and nothing was fixed. The unit's performance is still spotty and I'm dissatisfied with AHS.

My thermostat wasn’t working and I wasn’t sure if it was an actual thermostat issue or it was an electric. But it was actually just a thermostat had gone bad. I submitted the claim to American Home Shield on the phone, which was all automated and very easy. The tech did not take long to come out. The length of time was basically due to me because they wanted to come out early. But, with my work schedule for the window they had set, they kind of worked around my schedule. He knew what he was doing. He didn’t have what I needed so he put a temporary thermostat up. And then, he had to come back and order a programmable one. I’m satisfied, and I do recommend them quite often.

My furnace quit. I’m usually an over-the-phone person, but I found it actually very easy to submit the claim online. I had an email back saying who was going to be calling me, who did within four hours. They were here the very next day and I was very impressed. The guy that came out was amazing. He was here for four or five hours. He looked the furnace over and told me what was wrong with it. He found a couple of other issues and fixed those as well so it didn’t break in a couple of weeks. After the repair, there’s snow on the ground and it’s warm in my house.

I had a garbage disposal problem and they were really quick and fixed it on the following day. It is working perfectly now and the tech they sent out was really good. I was really satisfied with their work and AHS' services are pretty good.

I called American Home Shield for an air conditioning problem and on the four occasions that I did, I was on hold for almost an hour each time. Their machine was very helpful because it tells you that your wait time is greater than half an hour, but it's useless since it should tell the time frame. Then, they sent me a fly-by-night company called Total Air Care who came out the first time on October 12th, then on October 20th, 26th, 30th, 31st, November 9th and the seventh time today, November 10. I told them I have no faith in them because every one of them stood in front of me, switched out parts and told me that was the problem, but the parts were working perfectly well. They didn’t know how to diagnose it and had to redo what the guy before them did.

My experience with American Home Shield has been difficult and frustrating. My main issue with them was with the power light on the water heater that went out and could not be relit. The contractor came out and did a repair then the same exact problem occurred. He came back out, claimed to fix it and said that was a fluke but then it happened again the third time. I suspect that the person might not know quite as much as he should. The website clearly has an issue as well. It shows that you can click to pay the $75 fee when the service is gone but it does not work at all. You have no choice but to pay $75 even if you have a return service or a repair that was not right. Now we’re calling the actual repair people rather than calling back Home Shield, who we cannot contact at all. That full charge is not fun and I’m not going to be paying another $75 for them to come out. But other than that, everything else has been fine.

I tell my friend to join up American Home Shield as having them is a good thing. I've been with them since I had the house in 2007 and everything is fine. I file claims online and they get back to me normally within 12 hours. They sent out very good technicians to fix my furnace.

Our dishwasher wasn’t working, and I submitted the claim online. Then American Home Shield contacted within 24 hours. It was very quickly. And then we set up the quickest appointments that worked for both of our schedules. We spoke with the contractor over the phone. He called me when he was close to tell me that he was on his way. And when he was here he was very polite and professional. He fixed it, and he was great.

American Home Shield was recommended to us by a co-worker of my husband. From the first time someone made contact with us in regards to calling with enrollment to calling to get payment information change and update it, I had great service calls. With my initial calls to set up and inquire about the service, the young lady that set-up my service was very nice and knowledgeable of everything that they offer.

I was buying a house and my real estate agent friend recommended AHS because it was the best service we can get. Recently, I had an issue with my dishwasher and refrigerator and I submitted a claim online. It was so easy because I was able to do everything in 20 seconds. Everything was so quick and within one minute I got a confirmation of who was coming and their contact number. I had a good dealing with their contractor and the appliances are working well ‘til now. It was overall a very satisfactory experience.

Two weeks ago I filed a claim with American Home Shield for a circuit breaker and they fixed it perfectly. For our first claim, we needed a plumber. However, he wasn't that great and wasn't very cooperative. We have two ACs, one for upstairs and another for downstairs. Both of them are located in the attic and we called someone to look at them. The guy came in and looked at the one for upstairs. He said that the problem was I had two chokers in it. We had to cut one, then it worked fine. We asked him to also look at the one for downstairs, but he said that we had to make another request. That means another call and we had to pay $35 again. I was not happy that we had to call the AC guy one more time when we already someone who could take a look at it. Other than that, I don't have much complaints. He fixed the problem. In general, the experience has been good.

We just discovered the leak in the toilet recently so we filed a claim to American Home Shield. It was an easy process and the challenge initially was finding the number because I had my packet placed away securely. But once I found the number, it was easy to call directly rather than go online. There was a brief wait time when I called but it was reasonable, and the rep that I spoke to was very proficient.

My water heater was making a very strange noise although it wasn’t leaking. I wasn’t exactly sure what was going on so I turned the water off, called AHS and scheduled. The rep let me know who the local person was that would be calling me and gave me the contact information in case I didn’t hear from them. She told me it would probably be 24 to 48 hours before I would hear from somebody. I ended up calling the local person that she gave just to check because I was worried it could be gas or something else. And when I talked to the local people, they said it would take within the same day. They said that it usually would be at the end of that day or early the next morning before they received the claim. And once they did, they called me right away and scheduled it for the next day.

I recently had service requests with American Home Shield for the oven and the garbage disposal. And as far as the garbage disposal, the technician did his best shot and he ultimately was able to get it done as fast as he could. However, there were multiple issues with the oven and it took four weeks to get it repaired. Getting a request was a big issue. It takes time to order parts and it wasn’t anything quick, but I'm glad we were able to get it resolved.

I had a problem with the disposer but it’s fine after American Home Shield sent a contractor who was very good, fast, and got the job done. Now, there are times when I’d like to ask a question or make a comment when making a request and it’s really difficult to do that. I can’t do it online or on the phone so American Home Shield should have a way for that.

There was a part that needed to be replaced and American Home Shield couldn’t find the part and the technician looked at the part and they couldn’t find it either and they reported that the unit needs to be replaced because they can't find the part. AHS asked the technician to go back on a different day and instead of just letting them call from their office they asked the tech to go back to my house. So he came to my house just to call and tell that, “This part is not working as I reported earlier and the appliance needs to be replaced as I reported earlier.” So AHS authorized the replacement. Everything got fixed for me.

I recently submitted a claim to American Home Shield for my refrigerator and I had to stay on the phone for about an hour before someone answers. Their claims process could be better especially when your computer's down and you can't go on the computer. And when you call in for a request update, it's the same process. I understand that AHS is trying to get everybody to use online, but when you call, you go through the automated service, and then you request for a representative, that's when the wait time comes in. You get that music recording and wait for a representative to pick up. But once you get in contact with someone for you to put your work request in, everything goes in the flow. Their rep's treated us great. The service for our refrigerator claim went well and it's doing great now. Overall, it's a great warranty company.

My AC suddenly stopped working and I made a claim online. The AHS website was good and it was easy to navigate. I got a tech who was very knowledgeable and professional. He cleaned the AC and said that there was a problem with the motor. It had to be replaced. Then he replaced some liquids and fluids. The AC is working fine now. The only inconvenience, especially for people working, was when scheduling an appointment window wise, they gave a whole day time rather than giving a certain window. The technician could come any time within the day. But it should have been narrowed down to at least an hour or two so that I didn't need to stay at home the whole day. Other than that, it was an excellent experience.

I filed a claim four weeks ago to American Home Shield for my AC that's having problems. The water runs after the heat pump. The technician came out and put Freon in my old unit and it lasted for about two weeks and then they came back again and put in a new outside unit and fixed the problem. I got an issue but I don't know why the heat pump doesn't get hot when I turn the heat on. I'm not sure how that works especially if it's cold outside. I don't know if the Freon's supposed to heat up or what. I don't understand it. But other than that, the AC part works fine. My AC's working now.

My most recent claim to American Home Shield was for my refrigerator. It’s about two-and-a-half years old and it started freezing everything in the vegetable bin and my icemaker had stopped working. I have no idea when that happened because we don’t usually use it, so we didn’t realize there was a problem until it was empty. I submitted my claim online originally but the company that was supposed to be doing the repair called me up on the day they were supposed to do it, which was a week and a half after I made the appointment.

For three years, I've been an AHS customer and they have been good. Their people have been courteous and knowledgeable, but there are areas for improvement. This includes getting in touch with them because there's almost an hour hold time. Also, the response in terms of scheduling service is not consistent. There is a minimum time per the contract but sometimes it's slow and sometimes it's faster. But I've seen that change in the last two years.

We called on American Home Shield when we did all the keys on the doors to our house. I called the number my real estate lady told me. When we called on them, they wanted the co-payment of $75 before they send out somebody. Every time we make a claim it's $75 if they provide the service. They were nice and they explained how the system works. They set up a time and appointment and they came in that time allotted. The guy from the lock company was also very nice, knowledgeable and efficient. He took care of it.

The heating element on my dryer went out on it due to a hose being clamped up. I submitted the claim online and it was easy and quick. The contractor who came has been out before, and we like him a lot. He's professional and talkative and informative.

Our heater was coming on and going off so I went to the website of American Home Shield. I logged in and then I opened the problem incident. As soon as I opened the ticket there was a text message on my phone saying who the service provider was going to be and also an email. So then I went and I called the service provider to schedule an appointment right away because it was kind of urgent for me.

The issue with my refrigerator has been going on since before October. The first time when I originally issued the claim, no one called me for a week and a half. Then when I called back to see why no one called me, they gave me another company. That company called and they came out two weeks later, in early October. When he came out, he said that he had to order some parts. He came and put the part in, but it didn’t work. The cold came on again, so I had to call them back out. They came back out on November the 7th. He just looked at it and he had to order some more parts. I called to see what was taking so long for these parts to come in and when I called back on the 16th, I was told that they had just submitted the order for the parts. So another week and a couple of days had gone by before they had even submitted the order for the parts.

Last week, AHS fixed my problem. The first guy who came out reset the furnace too low which kept the fan blowing. Then the second guy came back and reset it where it should have been. It shouldn't have never been reset, and now everything's well and working. I had to call AHS to get the second guy to come out. They took my information and then I got a response and email right behind it. It was a pretty simple process and everything went well.

I had plumbing issues. Submitting a claim was pretty straightforward. I went online and click what issue I was having and submitted and paid it upfront. The only problem I had was the people contracted to do the job. They set an appointment. I called in and I told them that time wasn't good for me. We set a new appointment but at the end of the appointment window, I get a text message saying the appointment has been canceled and they rescheduled it again. It was a weekday which I cannot do. The appointment scheduling process was a lot of back and forth and I was getting really frustrated. I was at the point where I was going to call AHS and ask them to contract somebody else. But I got an invitation and rescheduled again for a Saturday. They showed up on the second day that I scheduled it for and they did a good job when they showed up.

I had a claim for the heater and got an email that said to check the heater and make sure that it was working properly. If it was not, call American Home Shield. I turned the heater and it made a huge bumping sound like it was about to explode. I turned it off and wasn’t sure what was going on. My husband came home from work and we turned it on again, same noise. He said to go ahead and call American Home Shield. The girl said we're not covered for noise, so we need to do it ourselves. I said AHS covers heater but she said not for noise. It took several minutes for me to get her to file my claim. She refused to send someone to my house to check on my heater. We've had AHS for three years now since we moved into our home and it has always been an awesome, very good experience. This was the first time I ever had something like this happen.

I had a garbage disposal freezing up so I submitted a claim to American Home Shield. The process went smoothly and I was pleased with it. The AHS rep catered to my needs. She understood what I was talking about and told me the time when the person was going to come out. This is my first time using AHS and she explained to me how the claims process worked. So, I was really happy with the service. I'm also pleased with the person that came out and worked on the problem. He was on time and he replaced my garbage disposal unit. Everything was outstanding.

I had a stoppage issue in my kitchen utility room area. I called American Home Shield and they made an arrangement with a plumbing company. It was very easy to file the claim and the reps were very professional. They answered my questions and even went a little bit above and beyond. The contractor that came out was incredible. They called to give me a heads up about when they would be there so I could leave work and meet them. The technician was just amazingly professional and he took care of everything. American Home Shield gives a divine peace of mind for the day-to-day things that could happen at your house. It's a little expensive, but it's worth every penny.

Recently, there was something wrong with the sensors of our garage door opener. I called American Home Shield and did their automated system for claim submission. The contractor came out very quickly and the issue was taken care of the same day. Since the repair, the garage door opener's performance has been good. It had been a positive experience with AHS.

I filed a claim for a leakage in my refrigerator. I tried to do it that fastest way by calling. It was easier for me than doing it online. I called the contractor directly and said “Did you receive this order?” And they said “Oh yes, we received it,” because if I wait it takes a whole day. I filed two claims -- one for the plumber and the other one was the refrigerator guy.

Everything’s been pretty good for us so far. We have AHS for nine years now since we bought our house and we never left. We recently filed a claim online when a pipe was broken in our basement and submitting the claim was pretty quick and very easy. Then the contractor came out and he was very nice and great.

I had a problem with my heater making a lot of noise and it was not heating up as quickly as it used to either. I was off of work and waiting when the guy came, which was even sooner than I expected. He didn't take long to pinpoint what the issues were. He said the filters needed to be replaced and the motor was the one making the noise. It was about to go but he oiled it and when he left it seemed a little quieter. He said to give him a call back if there were any more problems. He didn't have any filters but all my problems had to stop so I had to go to the store and get filters. But the only complaint I have with American Home Shield is the wait time when you call on the phone. It's long sometimes but the reps were always very friendly. Plus there's always good service and good people have come to repair.

I've been with American Home Shield since August 25th. I have had three claims with them and my experiences have been really good! I usually file claims online. The repairman that came out was very good and there were follow up appointments that were due to the parts being installed. They also gave me a result of the repairman coming to our house last week and told me what I can do. AHS is very fast, and they respond very well.

I recently submitted a claim to American Home Shield over the phone when my air conditioner went out. I gave the claims rep my account number and told him what happened then he set me up with an appointment with ACE Unit who was our a/c guy out of San Antonio. ACE Unit came and said it was the compressor. They told the AHS what we needed and took care of it.

I've had a good experience with AHS in the three years I've been with them. I've filed a claim over the phone for my fridge and my dryer, and though the wait time is terrible, my experience with the last two guys they sent out has been good. If there's something wrong and I call them, they're out here in a couple of days with no problem. The refrigerator was leaking and since the freezer was on the bottom, it was filling up with water. Then the water would freeze. The guy came here Monday and made sure it was working right. First, he flushed out the back and then came back three weeks later. He pulled the whole pan off from the front and side of the freezer and flushed it out. It worked perfectly.

My AC kept blowing a fuse, and every time the repair people come out, they would just say, “Oh, it’s just a broken fuse". In a period of three years, they came out at least seven times. But, there were some other issues that had happened. Then another air conditioning company came and figured it out, and they repaired it. When I’ve spoken to American Home Shield about it, after speaking to them one night, then the issue was resolved. I think they gave me a couple of free service calls, so they gave me like two $75 credits.

The process of submitting a claim over the phone through American Home Shield's pretty simple even though there was a lot of wait time. Half the people I call have me wait on them for around 10 minutes. But the reps and contractors were all good. The most recent claim I had was for the plumbing and they did a good job. I learned about AHS through a friend of mine and have been with them for about seven years. They come in handy and I only have to pay the $75 charge which is really good. I'd recommend them.

I’ve been trying to get my refrigerator fixed for two and a half weeks now. American Home Shield first assigned me to a company called Big Bill’s. They came out and they diagnosed my refrigerator problem. They said it was something with the compressor and they didn’t work on that. They called American Home Shield and said that the job had to be assigned to someone else. Then they assigned me to All Star Appliance. All Star Appliance is the gentleman that came out on my refrigerator and said that he replaced the computer circuit board in the back, and it still froze up after that. But then he claims that American Home Shield canceled the work order.

I've been with AHS for 13 or so years and they've done quite a bit. One example is my attic fan which they replaced it. But my claim for my upstairs AC took forever. My original call to AHS was in March and throughout the months until October when it was replaced. I had the technicians come out eight times. The contractor first said it was the Freon but eventually, it was the compressor which they replaced. They came out again and said that it was leaking coolant at the unit and my attic. That was when I had AHS replace it. But I ended up paying $700 in Freon throughout March until October because it was not covered. Also, I usually get online for my claims but I ended up having to call AHS right before they did the replacement because I couldn't do anything online because it was still a previous ticket. I was on hold for 50 minutes before I finally talked to somebody.

Our garbage disposal went out so I called American Home Shield to file a claim. Their contractor went ahead, ordered the part and had it on hand before they even came out so they could replace it on that same trip. They were great. The garbage disposal is working perfectly now. So far, AHS has been good.

I've only been in this house two months now, and this is the first time I've had to use American Home Shield. I was having issues with the heating. A serviceman from All Temperature Heating & Cooling came out, and all it was is a five-minute fix. Whoever serviced it before we moved in had the furnace on pilot instead of fire, so all the serviceman did was click the switch to fire. Now we have heat, but I had to call back October 23rd because we can't turn the heat off. Looks like the thermostat and the furnace is not communicating.

AHS has been really good and they’ve taken good care of me. But I've had one experience with them that was kind of unpleasant. This was during the point where they were starting their to give their customers the option of paying them or paying the contractor. A technician came out and did a good job but after I paid him, he told AHS that he didn't get paid. So AHS sent me a thing saying I hadn't paid him and I had to go get a copy of the check I gave him then fax it back to AHS to clear my bill. That was discomforting but it was a confusing time when they were switching to making payments online. Finally, they got that straightened up and it's made things easier.

Our shower leaked and caused a lot of drywall damage and damage in the master bathroom. We submitted a claim to American Home Shield over the phone and they got Todd Plumbing out to us quickly. They fixed everything and told us what we needed to do to get it cleaned up. The clean-up itself took longer than we thought but they were professional and very courteous and did a good job at it.

We purchased a home and the home sellers purchased Home Shield for us. Submitting a claim has been very easy, and when I speak over the phone with the reps at Home Shield, they’re very friendly and I usually have a very good experience. But the wait times are usually pretty bad so I started doing it online. There has been a lot of little things that seem to keep happening. I submitted a claim for our furnace that was very old and we didn’t have a gas leak, but they shut my gas and then the furnace didn’t go on right. I also requested service for our air conditioning which is also very old and we had a little trouble with their contractors not showing up. And then they sent out another contractor and they’ve been wonderful.

I have American Home Shield for several years now and so far, my experiences with filing claims with them have all been positive. Their reps on the phone were okay but one time, they had a problem with a claim that I had put in. It involved a buyout and I couldn’t get the correct place to send the information that they needed. It took three tries and over three months before we finally got it done. But the contractors they sent out were professional and while some of my claims took slower to get done than others, the last one was very quickly completed. It was for my heater that wasn't working which the contractor figured out after only one visit.

We noticed that the AC wasn't cooling so we called American Home Shield and it wasn't too bad placing the claim. But the follow-up with the contractor was kind of crazy. The contractor said they were going to be there between 8:00 and 1:00, so my wife stayed on that day. The guy didn't call until about 5:00 and he was trying to get into the drive gate and we couldn't get him in. But they didn't call us and say they couldn't make it so we could make other arrangements. But they came the next day and took care of the AC.

I have a rental home and the tenant called and advised they were having some issues that they couldn't fix. I filed the claim with American Home Shield online. It's pretty simple and efficient, but I would like if they also have an app. I had to call to cancel because I have more than one American Home Shield claims, and I also filed a claim on the wrong home the first time. And their representatives have been perfectly fine.

Submitting a claim with American Home Shield was great! I submitted a request for service for the pool pump that wasn't working, and I got an email and a text message telling me who would contact me, and that company did. The contractor was very efficient and professional. He seemed to know what he was doing and he fixed the problem promptly. I'm very happy with American Home Shield and I'd recommend them.

The ice maker on our refrigerator wasn’t working. I filed a claim with American Home Shield and it was very easy. After I made the phone call, a tech came out within a few days. He was very prompt. They gave me a time frame between 12:00 and 4:00 and he showed up right at 12:00. He then evaluated saying that I needed a new ice maker, then he called back to whoever and made sure that it was covered, and it was. It took a little bit for them to get the part and now that they installed it, the ice maker is still not working. So I was going to call them today and see if they can come back and look. But overall they've been been very professional and efficient. I'm very happy with their service and I would totally recommend them.

There was some stuff that was going on with my AC unit ‘cause it made a loud noise continuously whenever it comes on. It was my first experience submitting a claim with AHS and it went okay. I'm not used to doing stuff on the computer but I didn’t have any issues with the website. It was a clear follow-up. The contractor was very helpful and asked me about the problem and how long had it been going on. He was here for maybe 40 minutes and he stopped the noise. Nobody from the guys who came out and serviced my unit asked me about the noise. He was the one who couldn’t stand it. He was awesome and was very efficient. The unit is working awesome. I would like him to come back again if I had to use the company.

A year ago, I had a very difficult experience with American Home Shield trying to get a dishwasher replaced. The first time the guy came out, he looked at it and replaced something. Then we found out that he needed another part. He came back and said he could not get the dishwasher out. I talked to my tenant and the wife was able to pull the dishwasher out. I was told lame excuses that it has to be a GE part and they can't find it, and they don't do this. Another week passed and they said they shipped the part to the house. The part never showed up.

The spout in my master bathroom started dripping a few months ago. I filed the claim form online and then within two business days I got a phone call from Habit Plumbing. They scheduled an appointment with me, and then Brian, the plumber, came out and gave me some wonderful service. We had to delay a little bit because there was a part that we needed to order. I ordered the part so that it could be customed to what I wanted it to be. And then, he came back when the part was here and finished the job. We’re very happy with the results! I had two plumbing issues, and both of them have been resolved in a very timely and professional manner. I have no complaints. We haven't been very long with AHS but so far everything that we've needed to be done has been done really well and has been really cost-efficient for us.

We usually file our claims with AHS online and haven't had any issues getting what we needed fixed. But we learned from one of our recent transactions that if we have more than one system, we need to file our claim by phone because when we do it online, we can only put in one claim for one system. I wasn't pleased about that. With our new home we have multiple AC units and because we only put one claim in, they only were going to service one unit. They told us to call back and pay another service call fee for them to service the other units. But the contract doesn't specify how many units when the contractor comes out.

I had one experience with American Home Shield that was pretty good. We had a faulty refrigerator and we had to wait for a while until the people contacted us. But after they contacted us, they were very nice and they eventually fixed the problem. We really liked them and if something would come up again, I'd call them again.

American Home Shield helps you with everything you go with. Three weeks after I got the house and I finally moved in, I submitted a claim with them for a plumbing issue. They ended up coming out because it kept backing up so they snaked it out and unclogged it. I had to call them right back later in the week though, and they had to dig in my basement. American Home Shield said they will only cover $1,000 of the work and I'm wondering because they didn't replace the whole part like they told me and I still ended up paying $1,200. But they got it fixed and they were great.

We have three restrooms on the top floor and there was water coming down through the garage. We called American Home Shield and pinpointed that it was from one of the restrooms. When the contractor went in to the hatch up there, he found that the trap and the drain were loose. He thought that was the problem so he completely replaced that top to bottom. Then when it continued to drip the next day, he came back and found that condensation was created from that water dripping down the pipes and it deteriorated the coffer. He cut it out and went above and beyond for us. We were also very happy he came out the very next day when we determined it was not resolved.

It's easy filing a claim with AHS online as a phone call takes about 30 minutes to get through to an agent. I've had two claims with them so far and with the first one, it was good. For my second one, it was for my refrigerator that had some parts gone bad. AHS was pretty responsive and they had a good technician come in. The parts were ordered and should come in next week. We already got an appointment to get it fixed. Compared to Choice which I had before, American Home Shield is way too good. Choice was just a scam.

We noticed that the tub in the house we bought was getting clogged the whole time and it was like there's a thing in there. So I called American Home Shield and they notified us immediately that somebody will come out here and they set it up right on time. They did the service that they were supposed to do and it was great. It was all done in one day. The technicians checked all the lines and they cleaned up all the drains and made sure everything was working just fine. I'd tell my friends they need to get AHS because it's a great company and does business the right way, very satisfying.

The outdoor unit of the air conditioner ceased operating so I called American Home Shield. When I called for the claim, their rep just told me the name of the outlet and that they would be calling to set up a schedule, and they did that within the same day, Friday, and they came out on Monday because they didn’t work on weekends. The two contractors who came out were great. It was a very short visit. They deduced what the problem was, they solved the problem and moved on. I’d recommend AHS, cautiously. I'd tell my friends to be sure to read the things that they cover and don’t cover.

I’ve done three claims recently with American Home Shield and it was very easy. We did a dryer, a water heater and a septic line for plumbing. I submitted the claims online but I had to do one of them over the phone and they didn’t give me the same plumber that they did for the first one. The technician fixed the dryer and it is great. The water heater took months to get it working, but it is working now. And the plumbing in our garage is working fine, too.

I had an issue with the water inside of my refrigerator in the freezer compartment. It started at about a week before and I thought I had fixed the problem but I did not. It reappeared. We contacted American Home Shield to submit a claim warranty. They were very prompt in coming out. Even though the contractor has limited English proficiency he knew what he was doing and he quickly resolved the problem. He had the line fixed and was in and out of there in an hour. It was a fairly efficient, quick trip from a technician. It was not my typical American Home Shield experience. The other contractors were fairly slow to respond. It's usually a 48-hour turnaround rather than a 2-hour turnaround. I would like every experience that I had to go as quickly and as painlessly as this last one did.

American Home Shield sent a technician twice and the problem is still not fixed yet. My dishwasher had water lying in there, and my sink was throwing back the water in my dishwasher. My problem was that water stays there and it’s not draining, and it stinks after a couple of days. I first submitted a claim online, and then I phoned them. Apparently, nobody could pick up the phone first of all. You leave the number and somebody will call. So, they called me, they came, they said the problem is fixed. After a couple of days, it wasn’t fixed. I complained again. The problem is still there. I checked it last night, it was not draining properly. I just want to know what to do.

My dryer that wasn’t working properly so I filed a claim to American Home Shield. Unfortunately, you have to wait for 30, 40 minutes to ever get through to make a request if you can’t deal with them online. I certainly don’t like that aspect of it. But we’ve been with them for 30 years. We’re real estate brokers and we’ve recommended them dozens and dozens of times to our clients. But this last time was very nice. The Patterson people came out, analyzed the problem and they fixed it the next day. So far, their customer service has been fine. But they’re overstretched in terms of people answering phone calls, and I assume that’s why they're trying to force people online.

My AC keeps shutting off every year and it has something to do with the breaker. This year it didn't do it but it did in the past. I called AHS and the breaker was changed. The issue happened again after a year and without even figuring out what was wrong, the technician told me it must be the pests eating the wire and that was not covered. I questioned how they knew about that because they didn't even check it.

If file a claim with AHS online, it's very simple and painless. But there are certain things that need to be addressed or if I have a question, I have to call and it's really excruciating. The minimum amount of time that I've spent on hold is 30 minutes. When I put in a claim to have an ice maker and wine fridges repaired, I didn't realize that it wasn’t covered. So, they referred the claim to a contractor and I paid the $75 service fee upfront. Then the people called to set up the appointment and I told them what the apparent issue was. The company that they referred didn’t repair wine fridges or freezer. It's a wrong company and they said I had to have AHS send somebody else out. So, I tried to go online to resubmit the request and their website wouldn’t let me do it.

I'm an extremely satisfied customer of American Home Shield. In fact, I'm getting ready to sell my home and move and I'm going to make sure that I get AHS for my home and purchase AHS for the next homeowner. I couldn't live without AHS and I make sure I use my services. If I need anything, it's never complicated. I love the promptness, expertise and the knowledge of the servicemen that they send out. The wait time is very, very short. Their process was simple, easy and straight to the point. All I do is pay my $75, they come out and they do everything. If you need something replaced, then they bring you a new one, you sign the papers and they're going home. They send the best technicians out, they do their thing and the experience was wonderful!

I have American Home Shield and they're super easy and awesome. I'm a realtor and I always recommend them. One time, something inside the barrel part of our washing machine started flopping from side to side and made noise that was never heard before. I submitted a claim online to AHS using my phone and they got a great guy to came out. He was on time and did everything he said he was going to. Everything is good.

My air conditioner made a sound and didn't want to come on. A friend of mine referred me to AHS. A representative, whose name's Rick, was very knowledgeable and informative. Since the repair, my AC has been working really good. I had a great experience with the last technician and I'm pleased with them.

I love working with American Home Shield. I went online and submitted claims for my refrigerator and washer and dryer. Their website is good and easy to work with. And they got in touch with the repair people and they kept me abreast on the status of my service. The contractor's service was excellent. They knew their job, went about doing it, and were very professional in explaining things to me.

I've been with American Home Shield for over 20 years. I had a plumber come to fix a leak recently. Before that, my heat was out and they said they couldn’t replace it because I had a 3 ton and I needed a 3.5 ton which is very debatable. I’ve had two other companies come and tell me that I didn’t need a 3.5 ton. But they insisted that I did and they forced me to take a monetary settlement which is only half the cost of getting a new unit because they pay me what they would pay for one instead of what I have to pay. So, I’m into a year now with no heater up. It's a despicable way to treat a customer. My experiences have been good and bad when I call to submit claims. When I first started with American Home Shield, the people that answered the phones were very rude and very hard to deal with but over the years, they have become much better. I haven’t had any issue until this heat thing. And, the contractors that they send are always good.

I claimed for the fixing of my garage door from American Home Shield. There was no problem in the submission of the claim using their website, and it was easy! However, I’m disappointed because I thought they would cover when the garage door doesn’t work. But, once the fixing company came over, and then they said they only cover for the electrical and not the spring, which was the one broken. Previously, I have already claimed for something else, which they didn’t cover as well. They said it’s covered but I had to repair the coil of my AC unit. I had to pay $1,300 or $1,400.

I've been with American Home Shield for many years. I renew my contract every year and if I have a problem, I call them. It was a couple of weeks ago on a Thursday that I noticed a problem with my toilet. I called American Home Shield that evening and the techs came the day after next. I also had a problem with my dryer. The techs came right away and they had to replace the part on the toilet, and I had to wait for them to do it which is why they’re coming today. It’s the same contractor they always send, and they tell me what's covered for the amount of money that I spend. They’re a very good company and they send out very good workmen.

My air-conditioning ductwork was leaking so I called and made a claim with American Home Shield. They were very helpful and they scheduled a service provider for me. However, the contractor was terrible. He put some glue on the ductwork and said he couldn't do anything else. I called American Home Shield and they brought him back. They had him look at it again and then he put more glue on it and when that didn't fix it, he said that he can't do anything for me. I kept telling American Home Shield that he can't fix it and they'd need to send out someone else. They sent somebody else and that person fixed it. The ductwork is working fine and American Home Shield was great.

When it was starting to get colder, I tried to turn on the heater, and it just seemed to be blowing only cold air. So, we were worried that our heater was broken because our house inspector told us when he looked at the house when we bought it, that it was a rather old heater. So, we put in a claim with American Home Shield that it was broken, and it was easy to set up an appointment. Once they got here, they didn’t take long. Some guy came, and he was really nice and professional. It turned out that the nest thermostat that I had set up was wired wrong. So, the air conditioner was also turning on at the same time as the heater. The technician was able to identify the issue quickly and got it rewired correctly. So, everything worked out pretty quickly. Everything has been working great since. However, my wife is a little upset with AHS that our garage door isn’t covered, and we are wondering why. Other than that, we’re happy with them.

I’ve been with American Home Shield for over 30 years. I usually call them to file a claim and the waiting time for the last one was just a few minutes. It was for the dishwasher and the techs did a superb job and fixed the problem.

Made claims twice and each time waited unnecessarily long periods of time before service was complete. First was for my furnace. I called the contractor and they claimed they were swamp. Another assign contractor was provided. I got tired of waiting and called a local company who fix my furnace. 2nd claim was similar. I'm still waiting to get my dishwasher fix after 2 weeks. Told that AHS sent the wrong part. Still waiting for repairs.

Called AHS and found out they don't have a contractor to make repairs. I had to locate someone myself and have them call AHS for authorization. Repairs were made successfully. After several phone calls, and I might add, on hold for an hour at a time, they finally approved the repair. AHS ended up charging me two times for the service call. It took several phone calls, almost an hour each time, and almost two months, I was finally reimbursed for the overpayment. Never had so much trouble with AHS in the past. Hope this was a rare incident.