American Home Shield Reviews

A year ago, I had a very difficult experience with American Home Shield trying to get a dishwasher replaced. The first time the guy came out, he looked at it and replaced something. Then we found out that he needed another part. He came back and said he could not get the dishwasher out. I talked to my tenant and the wife was able to pull the dishwasher out. I was told lame excuses that it has to be a GE part and they can't find it, and they don't do this. Another week passed and they said they shipped the part to the house. The part never showed up.

I've only been in this house two months now, and this is the first time I've had to use American Home Shield. I was having issues with the heating. A serviceman from All Temperature Heating & Cooling came out, and all it was is a five-minute fix. Whoever serviced it before we moved in had the furnace on pilot instead of fire, so all the serviceman did was click the switch to fire. Now we have heat, but I had to call back October 23rd because we can't turn the heat off. Looks like the thermostat and the furnace is not communicating.

Our shower leaked and caused a lot of drywall damage and damage in the master bathroom. We submitted a claim to American Home Shield over the phone and they got Todd Plumbing out to us quickly. They fixed everything and told us what we needed to do to get it cleaned up. The clean-up itself took longer than we thought but they were professional and very courteous and did a good job at it.

I had one experience with American Home Shield that was pretty good. We had a faulty refrigerator and we had to wait for a while until the people contacted us. But after they contacted us, they were very nice and they eventually fixed the problem. We really liked them and if something would come up again, I'd call them again.

The spout in my master bathroom started dripping a few months ago. I filed the claim form online and then within two business days I got a phone call from Habit Plumbing. They scheduled an appointment with me, and then Brian, the plumber, came out and gave me some wonderful service. We had to delay a little bit because there was a part that we needed to order. I ordered the part so that it could be customed to what I wanted it to be. And then, he came back when the part was here and finished the job. We’re very happy with the results! I had two plumbing issues, and both of them have been resolved in a very timely and professional manner. I have no complaints. We haven't been very long with AHS but so far everything that we've needed to be done has been done really well and has been really cost-efficient for us.

There was some stuff that was going on with my AC unit ‘cause it made a loud noise continuously whenever it comes on. It was my first experience submitting a claim with AHS and it went okay. I'm not used to doing stuff on the computer but I didn’t have any issues with the website. It was a clear follow-up. The contractor was very helpful and asked me about the problem and how long had it been going on. He was here for maybe 40 minutes and he stopped the noise. Nobody from the guys who came out and serviced my unit asked me about the noise. He was the one who couldn’t stand it. He was awesome and was very efficient. The unit is working awesome. I would like him to come back again if I had to use the company.

The process of submitting a claim over the phone through American Home Shield's pretty simple even though there was a lot of wait time. Half the people I call have me wait on them for around 10 minutes. But the reps and contractors were all good. The most recent claim I had was for the plumbing and they did a good job. I learned about AHS through a friend of mine and have been with them for about seven years. They come in handy and I only have to pay the $75 charge which is really good. I'd recommend them.

Submitting a claim with American Home Shield was great! I submitted a request for service for the pool pump that wasn't working, and I got an email and a text message telling me who would contact me, and that company did. The contractor was very efficient and professional. He seemed to know what he was doing and he fixed the problem promptly. I'm very happy with American Home Shield and I'd recommend them.

The ice maker on our refrigerator wasn’t working. I filed a claim with American Home Shield and it was very easy. After I made the phone call, a tech came out within a few days. He was very prompt. They gave me a time frame between 12:00 and 4:00 and he showed up right at 12:00. He then evaluated saying that I needed a new ice maker, then he called back to whoever and made sure that it was covered, and it was. It took a little bit for them to get the part and now that they installed it, the ice maker is still not working. So I was going to call them today and see if they can come back and look. But overall they've been been very professional and efficient. I'm very happy with their service and I would totally recommend them.

We usually file our claims with AHS online and haven't had any issues getting what we needed fixed. But we learned from one of our recent transactions that if we have more than one system, we need to file our claim by phone because when we do it online, we can only put in one claim for one system. I wasn't pleased about that. With our new home we have multiple AC units and because we only put one claim in, they only were going to service one unit. They told us to call back and pay another service call fee for them to service the other units. But the contract doesn't specify how many units when the contractor comes out.

I have a rental home and the tenant called and advised they were having some issues that they couldn't fix. I filed the claim with American Home Shield online. It's pretty simple and efficient, but I would like if they also have an app. I had to call to cancel because I have more than one American Home Shield claims, and I also filed a claim on the wrong home the first time. And their representatives have been perfectly fine.

We noticed that the AC wasn't cooling so we called American Home Shield and it wasn't too bad placing the claim. But the follow-up with the contractor was kind of crazy. The contractor said they were going to be there between 8:00 and 1:00, so my wife stayed on that day. The guy didn't call until about 5:00 and he was trying to get into the drive gate and we couldn't get him in. But they didn't call us and say they couldn't make it so we could make other arrangements. But they came the next day and took care of the AC.

We purchased a home and the home sellers purchased Home Shield for us. Submitting a claim has been very easy, and when I speak over the phone with the reps at Home Shield, they’re very friendly and I usually have a very good experience. But the wait times are usually pretty bad so I started doing it online. There has been a lot of little things that seem to keep happening. I submitted a claim for our furnace that was very old and we didn’t have a gas leak, but they shut my gas and then the furnace didn’t go on right. I also requested service for our air conditioning which is also very old and we had a little trouble with their contractors not showing up. And then they sent out another contractor and they’ve been wonderful.

American Home Shield helps you with everything you go with. Three weeks after I got the house and I finally moved in, I submitted a claim with them for a plumbing issue. They ended up coming out because it kept backing up so they snaked it out and unclogged it. I had to call them right back later in the week though, and they had to dig in my basement. American Home Shield said they will only cover $1,000 of the work and I'm wondering because they didn't replace the whole part like they told me and I still ended up paying $1,200. But they got it fixed and they were great.

I had an issue with the water inside of my refrigerator in the freezer compartment. It started at about a week before and I thought I had fixed the problem but I did not. It reappeared. We contacted American Home Shield to submit a claim warranty. They were very prompt in coming out. Even though the contractor has limited English proficiency he knew what he was doing and he quickly resolved the problem. He had the line fixed and was in and out of there in an hour. It was a fairly efficient, quick trip from a technician. It was not my typical American Home Shield experience. The other contractors were fairly slow to respond. It's usually a 48-hour turnaround rather than a 2-hour turnaround. I would like every experience that I had to go as quickly and as painlessly as this last one did.

If file a claim with AHS online, it's very simple and painless. But there are certain things that need to be addressed or if I have a question, I have to call and it's really excruciating. The minimum amount of time that I've spent on hold is 30 minutes. When I put in a claim to have an ice maker and wine fridges repaired, I didn't realize that it wasn’t covered. So, they referred the claim to a contractor and I paid the $75 service fee upfront. Then the people called to set up the appointment and I told them what the apparent issue was. The company that they referred didn’t repair wine fridges or freezer. It's a wrong company and they said I had to have AHS send somebody else out. So, I tried to go online to resubmit the request and their website wouldn’t let me do it.

It's easy filing a claim with AHS online as a phone call takes about 30 minutes to get through to an agent. I've had two claims with them so far and with the first one, it was good. For my second one, it was for my refrigerator that had some parts gone bad. AHS was pretty responsive and they had a good technician come in. The parts were ordered and should come in next week. We already got an appointment to get it fixed. Compared to Choice which I had before, American Home Shield is way too good. Choice was just a scam.

My air conditioner made a sound and didn't want to come on. A friend of mine referred me to AHS. A representative, whose name's Rick, was very knowledgeable and informative. Since the repair, my AC has been working really good. I had a great experience with the last technician and I'm pleased with them.

When it was starting to get colder, I tried to turn on the heater, and it just seemed to be blowing only cold air. So, we were worried that our heater was broken because our house inspector told us when he looked at the house when we bought it, that it was a rather old heater. So, we put in a claim with American Home Shield that it was broken, and it was easy to set up an appointment. Once they got here, they didn’t take long. Some guy came, and he was really nice and professional. It turned out that the nest thermostat that I had set up was wired wrong. So, the air conditioner was also turning on at the same time as the heater. The technician was able to identify the issue quickly and got it rewired correctly. So, everything worked out pretty quickly. Everything has been working great since. However, my wife is a little upset with AHS that our garage door isn’t covered, and we are wondering why. Other than that, we’re happy with them.

I’ve done three claims recently with American Home Shield and it was very easy. We did a dryer, a water heater and a septic line for plumbing. I submitted the claims online but I had to do one of them over the phone and they didn’t give me the same plumber that they did for the first one. The technician fixed the dryer and it is great. The water heater took months to get it working, but it is working now. And the plumbing in our garage is working fine, too.

The outdoor unit of the air conditioner ceased operating so I called American Home Shield. When I called for the claim, their rep just told me the name of the outlet and that they would be calling to set up a schedule, and they did that within the same day, Friday, and they came out on Monday because they didn’t work on weekends. The two contractors who came out were great. It was a very short visit. They deduced what the problem was, they solved the problem and moved on. I’d recommend AHS, cautiously. I'd tell my friends to be sure to read the things that they cover and don’t cover.

My AC keeps shutting off every year and it has something to do with the breaker. This year it didn't do it but it did in the past. I called AHS and the breaker was changed. The issue happened again after a year and without even figuring out what was wrong, the technician told me it must be the pests eating the wire and that was not covered. I questioned how they knew about that because they didn't even check it.

We have three restrooms on the top floor and there was water coming down through the garage. We called American Home Shield and pinpointed that it was from one of the restrooms. When the contractor went in to the hatch up there, he found that the trap and the drain were loose. He thought that was the problem so he completely replaced that top to bottom. Then when it continued to drip the next day, he came back and found that condensation was created from that water dripping down the pipes and it deteriorated the coffer. He cut it out and went above and beyond for us. We were also very happy he came out the very next day when we determined it was not resolved.

I have American Home Shield and they're super easy and awesome. I'm a realtor and I always recommend them. One time, something inside the barrel part of our washing machine started flopping from side to side and made noise that was never heard before. I submitted a claim online to AHS using my phone and they got a great guy to came out. He was on time and did everything he said he was going to. Everything is good.

We noticed that the tub in the house we bought was getting clogged the whole time and it was like there's a thing in there. So I called American Home Shield and they notified us immediately that somebody will come out here and they set it up right on time. They did the service that they were supposed to do and it was great. It was all done in one day. The technicians checked all the lines and they cleaned up all the drains and made sure everything was working just fine. I'd tell my friends they need to get AHS because it's a great company and does business the right way, very satisfying.

American Home Shield sent a technician twice and the problem is still not fixed yet. My dishwasher had water lying in there, and my sink was throwing back the water in my dishwasher. My problem was that water stays there and it’s not draining, and it stinks after a couple of days. I first submitted a claim online, and then I phoned them. Apparently, nobody could pick up the phone first of all. You leave the number and somebody will call. So, they called me, they came, they said the problem is fixed. After a couple of days, it wasn’t fixed. I complained again. The problem is still there. I checked it last night, it was not draining properly. I just want to know what to do.

I'm an extremely satisfied customer of American Home Shield. In fact, I'm getting ready to sell my home and move and I'm going to make sure that I get AHS for my home and purchase AHS for the next homeowner. I couldn't live without AHS and I make sure I use my services. If I need anything, it's never complicated. I love the promptness, expertise and the knowledge of the servicemen that they send out. The wait time is very, very short. Their process was simple, easy and straight to the point. All I do is pay my $75, they come out and they do everything. If you need something replaced, then they bring you a new one, you sign the papers and they're going home. They send the best technicians out, they do their thing and the experience was wonderful!

I claimed for the fixing of my garage door from American Home Shield. There was no problem in the submission of the claim using their website, and it was easy! However, I’m disappointed because I thought they would cover when the garage door doesn’t work. But, once the fixing company came over, and then they said they only cover for the electrical and not the spring, which was the one broken. Previously, I have already claimed for something else, which they didn’t cover as well. They said it’s covered but I had to repair the coil of my AC unit. I had to pay $1,300 or $1,400.

My dryer that wasn’t working properly so I filed a claim to American Home Shield. Unfortunately, you have to wait for 30, 40 minutes to ever get through to make a request if you can’t deal with them online. I certainly don’t like that aspect of it. But we’ve been with them for 30 years. We’re real estate brokers and we’ve recommended them dozens and dozens of times to our clients. But this last time was very nice. The Patterson people came out, analyzed the problem and they fixed it the next day. So far, their customer service has been fine. But they’re overstretched in terms of people answering phone calls, and I assume that’s why they're trying to force people online.

I've been with American Home Shield for many years. I renew my contract every year and if I have a problem, I call them. It was a couple of weeks ago on a Thursday that I noticed a problem with my toilet. I called American Home Shield that evening and the techs came the day after next. I also had a problem with my dryer. The techs came right away and they had to replace the part on the toilet, and I had to wait for them to do it which is why they’re coming today. It’s the same contractor they always send, and they tell me what's covered for the amount of money that I spend. They’re a very good company and they send out very good workmen.

My air-conditioning ductwork was leaking so I called and made a claim with American Home Shield. They were very helpful and they scheduled a service provider for me. However, the contractor was terrible. He put some glue on the ductwork and said he couldn't do anything else. I called American Home Shield and they brought him back. They had him look at it again and then he put more glue on it and when that didn't fix it, he said that he can't do anything for me. I kept telling American Home Shield that he can't fix it and they'd need to send out someone else. They sent somebody else and that person fixed it. The ductwork is working fine and American Home Shield was great.

I’ve been with American Home Shield for over 30 years. I usually call them to file a claim and the waiting time for the last one was just a few minutes. It was for the dishwasher and the techs did a superb job and fixed the problem.

I love working with American Home Shield. I went online and submitted claims for my refrigerator and washer and dryer. Their website is good and easy to work with. And they got in touch with the repair people and they kept me abreast on the status of my service. The contractor's service was excellent. They knew their job, went about doing it, and were very professional in explaining things to me.

I've been with American Home Shield for over 20 years. I had a plumber come to fix a leak recently. Before that, my heat was out and they said they couldn’t replace it because I had a 3 ton and I needed a 3.5 ton which is very debatable. I’ve had two other companies come and tell me that I didn’t need a 3.5 ton. But they insisted that I did and they forced me to take a monetary settlement which is only half the cost of getting a new unit because they pay me what they would pay for one instead of what I have to pay. So, I’m into a year now with no heater up. It's a despicable way to treat a customer. My experiences have been good and bad when I call to submit claims. When I first started with American Home Shield, the people that answered the phones were very rude and very hard to deal with but over the years, they have become much better. I haven’t had any issue until this heat thing. And, the contractors that they send are always good.

Made claims twice and each time waited unnecessarily long periods of time before service was complete. First was for my furnace. I called the contractor and they claimed they were swamp. Another assign contractor was provided. I got tired of waiting and called a local company who fix my furnace. 2nd claim was similar. I'm still waiting to get my dishwasher fix after 2 weeks. Told that AHS sent the wrong part. Still waiting for repairs.

Called AHS and found out they don't have a contractor to make repairs. I had to locate someone myself and have them call AHS for authorization. Repairs were made successfully. After several phone calls, and I might add, on hold for an hour at a time, they finally approved the repair. AHS ended up charging me two times for the service call. It took several phone calls, almost an hour each time, and almost two months, I was finally reimbursed for the overpayment. Never had so much trouble with AHS in the past. Hope this was a rare incident.

Contacted AHS to create an order for our dishwasher (we just purchased a home) during the week of November 13th. Repair person was timely and polite, but indicated that he had attempted to find the same program board for our washer recently with no luck on another call. He stated he would have to report to AHS his findings and that AHS would look for the part. I did not hear from AHS for 4 days, so I decided to contact them. First, my contract is not searchable online. No matter what combination of information I type in, no contract found. This left me the only option of calling. I was on hold for 53 minutes (completely unacceptable) before reaching an agent who could not find my contract based on phone number or address - finally it was able to be located utilizing the contract number. (It’s notable that not even the contract number cannot be used to search when registering for an online account.)

My wife misused the washing machine. She did a rug in there that fell apart and clogged up everything. So a guy came out and I thought he might have to replace some things but he just cleaned it out. He did it in about an hour but it took a week for the guy to get here from my initial call to AHS because they didn't consider it as an emergency. They asked me if I needed it right away but it's not like a leaking pipe or a broken pool so a couple of days was not a big deal. The contractors I've seen personally were mostly from Russia. They didn't really know what they're doing and were probably overqualified with what they do. But they've all been very nice and very good. They fixed the problem quickly and efficiently.

My AC failed and it started with the compressor issue on my outside AC unit. American Home Shield replaced the compressor and then they came back out. Two months ago, the temperature was in the mid-90s out here but the AC wasn’t keeping up. It was running about five degrees below what the thermostat was set on. Then, they came out and diagnosed that the condenser core was bad. AHS ended up replacing the whole outside AC unit. The guys that came out did a great job. We changed seasons so I don't know how well the unit works until probably March of next year.

The most recent claim I had with American Home Shield was a water or sewer pipe leakage because of cracking in a wall. I called them to have them come out and investigate. The first guy they sent out didn’t do a thing and the second guy said he could not do what he thought needed to be done. He looked at what he thought might be leaking but there was no exterior water of any sort. And so, he recommended to pop up tiles, do a moisture inspection on the concrete, open up walls in the bathroom to see if the pipes were leaking and take videos down the sewer lines, so that he could see if there were any pipes but it was rejected by AHS because there was no visible water.

Recently it got cold and I turned on the heat, and nothing came on. I called to submit a claim to American Home Shield and their reps were good. Also, the tech fixed my problem fairly quickly.

We had an issue with the dishwasher. It gave an error code and the thing wasn't working. AHS managed to fix it and it is working well. We also had another claim with the fridge. There was a flab inside that looked like it was about to fall off and the handle was broken. The handle was not fixed but the flab was fixed. I'm just waiting for the handle to be done. The only thing was they told us it would take them seven to 10 days to come out and it took a little bit over that. But their people were professional. When I called in, they were okay on the phone.

I had a claim to check my range oven, and called American Home Shield. It wasn't difficult to do, but the calling time and the wait with customer service is so long. It's not a 10 minute wait, and they keep saying your wait is going to be 15 minutes and it turns out to be 20 and 30 minutes. You just can't hold on the phone that long. But once I was put through customer service, the individual that I spoke to was pleasant and was really concerned about my claim. The rep was willing to take care of it and they did that day. They got the information that I needed and they called and set up for the gentleman to come out for the services. So, everything went fine.

My wife took care of submitting the claim to AHS for the garbage disposal and the toilet bowl plumbing issues. We were satisfied with our experience in submitting the claims. And the interaction with the contractor was fine and he was very efficient.

No more issues after the repair.

I submitted a claim over the phone with American Home Shield to work on my washing machine and their rep was helpful and friendly. However, after they scheduled the first guy to come out, I found out that the service agent was a guy they used in the past and had done some work for my mother, and we've had very bad experience with that particular company. I called up AHS right away and they told us that they'll change the contractor and that they'll review his status as their vendor since it was not the first time that they have gotten complaints about him.

I just had a stopped up drain and I called American Home Shield. The contractor they sent out was great. He was very extremely prompt. He came out that day and I live out in the country so that’s really unusual. Plus he was very friendly and he got right to the problem, got it fixed and was through. Probably he was in here twenty minutes. The issue was fixed within four hours that I submitted the claim. That was the quickest I’ve ever had one and I’ve never have one real slow. Things go smooth when I file a claim with American Home Shield. They’ve just always been very, very helpful and the people they’ve all sent out have been very good so I’m very happy with them.

I made a claim online from American Home Shield for our microwave. It was easy to navigate through their website and so was their claim process. The contractor was excellent. The first time, the guy came out and evaluated. We did quick service when they came up the second time. The guy that came out and did the repair was excellent. My microwave has been good since the repair. We've had our disappointments and disagreements, but it's been okay.

I’ve been with American Home Shield for four years. This year I had a water heater replaced. And then I had a pipe that was leaking and was fixed. It's easy to call in a claim instead of going on the computer and doing it. And somebody’s usually here within at least two days. But when the contractors get out here sometimes there’s extra fees and they should explain that in their ad when they advertise them on TV.

American Home Shield is helping me out with our refrigerator that needs some service. The outside water and ice don't work. I filed a claim over the phone and the AHS reps are on the spot. They've been very good. They came over and ordered the parts. I wasn't home when they came over. My housekeeper was there and everybody's nice. He even helped me changed some light bulbs. They give you pretty good value for your money.

My most recent claim with American Home Shield was for my hot water heater and they only have to change the vent which is located on the top of the water heater. Their technician came and change that, and now it’s okay. Another one was my washer which is still waiting for some kind of spring, something to be put in. The guy who came originally didn’t change or put additional springs to make the balance inside of the washer. So, when it spins, it makes a lot of noise. So, the guys who came last week said they will be back, but they still didn’t call and didn’t come back. It’s Pro Appliance and I’m waiting for their phone call. I'm thinking if I should call them to remind them to come so it can be done.

We had a leaky kitchen sink faucet so I filed a claim to American Home Shield. But it was super difficult to do it on the phone. I can't get ahold of anybody on the phone at all. It would be really nice if their hold times weren't an hour. But it was not too bad doing it online. Their contractor was great. Apparently, there was something wrong with the sink that was a warranty part. He gave me some tips on how to deal with the manufacturer to get a replacement part because we're not the original homeowners. He also said that because it's a warranty item, he can't order it and replace it, but he was able to do something to temporarily fix it for us. To me, I felt like he went above and beyond what he needed to do because if it's a warranty part and he's saying he can't replace it, then he could’ve just left at that point and said, “Sorry. I can't help you.” But at least getting the leak stopped was a big deal for us, so we were happy with him.

My mother-in-law was with AHS before me and I just renewed the contract when I took over about five years ago. Altogether, we've been with the company for about 15 years. Some of the contractors were really good but some of them didn't really want to be there and they said AHS didn't pay them. My mom said American Home Shield was the worst to work for. Right now, I'm really not happy with AHS. I'm waiting for the end of this month and I may cancel with them. I pay $50 dollars a month and I had hardly ever used them except for this year. I used them for three different things.

We’ve had quite a few claims with American Home Shield and more often than not, it seems like we live outside of their normal coverage area. So anytime we have a claim, they typically don't find the vendor within 30 miles like they usually would do for a more urban area. The process takes a week or so because it has to go through an outside authorization department. And then, on our end, we have to find the vendor that will service our area. When that vendor comes to do the work, we have to phone up American Home Shield outside authorization department. They'd approve it and then we pay for that out of our pocket and get reimbursed within a month. It’s not the most convenient thing, but it is a work around and the service has been sufficient enough for us to feel confident in renewing our coverage.

I had six contracts with AHS for several of the properties that I have. I also purchased the additional coverage for the hot water tank where if I need to bring it up to code, they will cover all of that. When I kept getting repeated denials for plumbing, I cancelled all of my contracts with them. Even when I would say that I have that extra coverage, they told me my claims were still not covered. So I’m better off not having AHS.

We’ve had American Home Shield in the last five years and we’re very very pleased with their prompt and efficient service and the way the things are taken care of. My refrigerator was not cooling properly so I placed a service call with American Home Shield online. It was very easy and convenient, then the serviceman came. Our ice maker had shorted out the main board on the refrigerator so he replaced all of that and everything is running satisfactorily now.

I had an ac problem and it took a long time to file the claim on the phone. I was on hold for about 30 minutes. But it was fine once I got to a person as opposed to the long hold. The contractor they sent was very nice and the air conditioning has been fine. American Home Shield has been helpful. But when an electrician came out I asked him to send me a copy of his bill so I would have it and he said “No, this goes right to American Home Shield” and that doesn’t seem right. I think in the past the people who came out would give me a receipt. I’m not 100 percent happy with AHS, maybe 80 percent but I have kept them for 25 years.

I have two air conditioning units in my home. One of them, the one that was in the attic, was leaking and wasn't working correctly. I called American Home Shield and the reps were very helpful once I explained my situation. They sent Eastern Air Control who I feel ripped me off because they didn't fix it. They didn't replace anything and I wounded up having the subsequent leak once again. I tried reaching Eastern Air Control after they hadn't repaired or replaced what they were supposed to do. I wasn't able to get through to them and I made a complaint to American Home Shield. My wife is sick and I really couldn't have this constant going back and forth. They sent another company out, Liberty Heating and Air Conditioning, and they took care of it. The AC is better than before and they did a great job. I recommend AHS.

I wanted to renew my policy with AHS. I called in and connected with a CSR who told me my policy would a be $571 for the year a little bit more than last year. After giving her my credit card info and thinking things were all set she called back to say that there was an error and I no longer qualified for a renewal. I was in a different category and would have to pay a higher rate. I asked for supervisor who explained to me that the Legal Department had reviewed my policy and said I had used too much service. I could get a new policy but it would be more than double the $571!

I input a request for service on a failed Hot Water Heater (HWH) ---- water all over floor; leaking out of bottom on HWH ---nothing coming out of the Heat Relief Valve. It is gone! They said they'd assign someone to it within a few minutes. They did, the company called and said they'd be out tomorrow, to evaluate the HWH. If it was "found" to be faulty; then they'd call American Home Shield (AHS) who would ship a HWH from their warehouse (location unknown) to me, and they'd come back and install it. In the past, they'd simply call AHS to report it faulty, and put in a HWH they had on the truck.

I don't know what this company is going through but it's terrible, especially in the month of November. There's longer wait time to get someone on the phone to talk to you, it will take up to more than an hour, and when you do they just tell you something what to do and don't even make a note of it, runnn! This company is terrible. Don't waste your time. They treat you like you don't work for your money, my fridge went out like a few days before Thanksgiving and the way they handle the situation is like they didn't even care, it's a long story, take my advice. Run!

We have an old AC unit that has problems and we have called American Home Shield about it for four times. It seemed to be running nonstop the last time and was more related to the dual zone that was not separated enough to slow it down. On the other hand, submitting a claim was simple. It’s a little tricky when I need to talk to somebody and it takes a bit longer to actually reach a person, but the automated service works pretty well. They were also great every time I talked to them and their contractors were good for the most part.

I have seen drastic improvements with American Home Shield for the last several years. We had them years back. I heard people complain about them, but we own two homes and it’s too hard to keep up. We decided to go back to them, and the experience with them has become very simple and stress-free. The last call we had for AHS was a garbage disposal claim. Submitting a claim has become a very simple process. The last few times I’ve had to use over-the-phone submission has been very efficient and fast. Also, the contractor had the parts on his truck and he was done in less than 10 minutes. He was so fast and it was amazing.

I called American Home Shield to file a claim for my hot water tank that had a hole in it. I had to wait for a long time on the phone, which would be my only complaint, but then the representative I spoke to seemed to be very informative and told me that a company will contact me. The company came out and took care of it. I was really pleased with the work and we absolutely love that everything works since the repair.

Some of the zones of our radiant floor heating weren’t working right. I filed a claim with American Home Shield and I was really impressed. It took about an hour to get through with somebody. But, once I got through, they explained that because of the hurricane, they were super overloaded. And within an hour, the repair guy from Sparks Plumbing called me and he was out here to save the day. He was very professional, really quick to get here and was able to get everything fixed. I’m satisfied with American Home Shield and I would definitely consider renewing the policy from them.

When I got back from vacation, my unit was shaking real bad and I could see a crack in the house when I went outside and it holds the fan motor. I called AHS and the rep I spoke with was polite and friendly. They took care of everything for me and sent Myers Heating out. The contractor was very knowledgeable and kept me informed of what he was doing. He told me that they had to order the part that they need from the factory so they could make it for my unit and it normally takes two to three weeks. It took three weeks but as soon as they got the part, they called me, came out and fixed everything. The unit worked 100%. It would have torn up completely my outdoor condensing unit and affected everything had they not fixed it right away. Everything went smoothly this time and I appreciate it. I had a responsive and great customer service experience.

I got a live person when I submitted a claim for my air conditioner. I stated what the problem was and AHS sent somebody out. The contractor was professional and on time. He fixed the AC and left. I'd recommend American Home Shield.

Just when it was starting to get cold, I had a thermostat problem and couldn’t put the heat on. The thermostat had to be changed, so I had American Home Shield over. I am 70 years old and have arthritis, and can’t be in the cold. So, they tried to expedite us, and the guy came out the next day. When the guy came, he was friendly. When you go up and deal with people, you need to be friendly. So, I was really pleased. He was also professional and explained what the problem was. He first checked to see if it was not my heater by any chance. He did a very thorough job, and I was very satisfied. My unit was 20 years old, so it was an older technology. The new one, on the other hand, is much easier to handle and put the heat up or down that the old one. It’s really nice, and I’m very happy with it. Everything with AHS was perfect, and they should continue what they are doing.

I've used AHS twice. One was when we had a little fire. The tech that AHS sent was very good to come out very quick and told me our plug wasn't screwed in the wires correctly and I could've had a really bad fire. This was poor workmanship for a brand new house. The other claim was for a plumbing issue. I had a leak in one of the pipes outside of the garage and it was starting to go on the drywall. The guy who came out was wonderful and did a great job but AHS couldn't get anybody out for over a week. I took a day off when the tech was coming and I got a call from the dispatcher and I was asked if it was okay if we reschedule. I thought I was going to blow veins. The tech was stuck on another job and came after hours, which I had to give him a lot of credit for that. He was so sweet, helpful, and apologetic. It was not his fault. They just didn't have enough people in the area.

We live in Florida, where it was 85 out. I called American Home Shield for my AC claim and the rep was very efficient, which was what I needed her to do. The techs came and fixed the AC. I've had them before and when they come, they get the job done and explain the problem. It was great service all around.

The contractor that AHS sent to my house, who is one of their approved repairers and who they told me was a licensed plumber, was in fact not a plumber. He was supposed to try and locate the source of a water leak but as far as I’m concerned, he has done some damage to my property which was more than what I would consider necessary. Instead of doing a routine problem-solving expedition, he took a saw to a number of different locations in my home and cut about six-inch holes in my drywall. Now the wall needs to be re-sheeted entirely and it’s going to cost a significant amount of money to repair the damage. I’m still in the process of trying to get it fixed but American Home Shield is less than willing to cover the cost. I've been with them for three months and this is my first interaction with them. Based on my experience, I would seriously reconsider not being with them anymore. It was awful and the worst.

In my main house, I phoned AHS for a claim and they sent a company out to fix my AC. They checked both units and said everything was fine. The rep was very good and the main reason that I called rather than do it online was because of the bad with one of the companies that they had recommended. I used them on another property, a rental one, and the bad experience that I had was that they quoted me to do all this work. They asked me some information and they said, "We've got you approved for $8,500." I said, "Well, give the paperwork because I'm trying to do something else right now. " I'm trying to get a home improvement loan and I said, "I don't want to mess up my credit and have too many nicks on it."

I had an issue with an air conditioning unit, heat pump so I filed a claim to American Home Shield over the phone. So far, my interactions with their reps had been excellent. I called them on a Saturday and the contractor was out here on Monday, and everything was excellent. The contractor has been here twice since we’ve had AHS and in both times, he’s been punctual, says he’s going to be here when he’s supposed to be and takes care of the issue. He was able to take care of the issue right then.

The plumbing was leaking in our basement so I called AHS and I got great customer service. They were very friendly, especially the lady who I spoke with who put the claim in. She was apologizing but it wasn't even her fault which was a funny thing. A plumber was here within three hours and he was very nice and friendly. He did excellent work and was able to plug the leak up in less than 20 minutes. Now, the plumbing is working perfectly. I was in an apartment before and it would have taken them all day to come and fix everything. But with this experience, the plumber was quick to come.

I had AHS come out regarding a furnace that was not working. It was a new issue on a new home I purchased. I tried submitting the claim online but I had additional questions and I wanted clarifications. I had multiple issues and they kind of cancelled each other out that selecting one issue would not allow me to select another issue. So I ended up calling. I talked with a live person and their representative was knowledgeable and efficient.

The only claim I've had with American Home Shield was for one of my two AC units that stopped functioning. I called AHS and their rep was outstanding. They called a local company and asked them to come and fix it, and they did. The repairman was confident and capable. He did exactly what he should have. He was here promptly the next day, he fixed it well and quickly, and left. He had years of experience and knew what he was doing.

American Home Shield has very good service overall. I had a few places where I needed to submit a claim and their website was easy to navigate and the online claim submission was an easy process as well. The tenants were the ones who spoke with the contractors sent by AHS. Some repairs were done on one deal and the contractors were quick although some repairs had multiple appointments because of the availability of the parts. I had an issue with the dryer wherein the part was not there so the contractor had to make another appointment but they cannot come until afternoon which we weren’t available. We asked for morning appointments but they didn’t have it so the repair was postponed for the past three weeks. But once the repair was done, the dryer was fine.

We had a toilet that was not flushing correctly and we had a faucet that was leaking so I phoned AHS. I had a good experience with both the rep and the contractor. The toilet is working fine now but the sink faucet still has a little bit of spraying coming out on the side. It's a different problem than what I had before though. I didn’t have enough pressure then but the contractor fixed that.

Submitting the claim was very easy. I used the automated service so it scheduled everything and there were no problems at all. The contractor AJ was very, very, nice. He let me know he was on the way and that helped a lot because I was running all over the place. There was a problem with my toilet. One was leaking and one would flush but it wouldn’t shut off and then they came to check on that. They gave me a window of time and he was there. He arrived before the time was up. He fixed the toilet but the very next day I had to call back because the hot water tank was leaking. He told me he would have to do some ordering things for the hot water tank and they would let me know when those things are in. They have been in contact with me since then and said that the parts have been ordered. Everything was fine.

I had a very negative experience with American Home Shield. I had paid this insurance for over 10 years and only did one claim in Chicago that I have to fight to get paid. A pot in the broiler broke and it was in the middle of winter and this was a couple of years ago. They told me they found a company 30 days later. I was calling the company, getting work with the type of heating that we have. Then, that's when I learned that when I call them, they put a claim, they assign the contractor and the provider, then the provider calls me and then I pay the $75, and before the job is done, they have to approve it. I'm a disabled person and I needed the heat, but the company never came through.

American Home Shield is a fantastic company. They’re always on time and they deliver the product that I pay for. I have been with them for eight years. I was an active duty military for over 20 years so I have two houses in different states. I ended up with the warranty on the houses as a result of that and just carry them as rental properties now. My experiences with them have all been very positive. They live up to their word and I’ve never had an issue with claims. There had been follow-ups that have been needed but they’ve always been taken care of.

My previous home warranty was cheaper than American Home Shield, but it was easier to connect with AHS because it would take me a long time to get in contact with my previous warranty. The only thing with American Home Shield is that they do not supply Freon, unlike my previous company. I know a lot of people that have a central heating system and all it needs is Freon, which is really expensive. Recently, my garbage disposal wasn’t working and I filed a claim over the phone. The contractor that came was professional and managed to fix it. I will recommend AHS.

Over 1 month ago I requested repair work for a crossover pipe from my furnace to heat the front part of my home. I have gotten the runaround from American Home Shield saying they would return my calls & the contractor has yet to show up to do the work. I have since filed thru the BBB a complaint against American Home Shield & the contractor.

The drainage and cooling coil in my central HVAC system is rusty and we put in a request for repair with AHS, which sent a company to come and check it, the company sent in a report and AHS refused to do any work, to find this out we had to wait on hold for over 30 minutes. At the time, we requested a 2nd opinion for an additional fee, which we paid. The 2nd company came out on October 19 and it is now November 20th and we have not received any communication from AHS as to a resolution, we have tried to call but are told that the waiting time will be over 1 hour. We have had previous satisfactory experiences with AHS but it seems they have made a decision to ignore customers and focus elsewhere. There is no CHAT or call back option, just call and wait, this is not good business practice. We are still waiting

There was a leak in a pipe and it was coming up under my carpet. Submitting a claim to American Home Shield was simple and it was easy. I submitted online and then once they start working, they called me. They have good customer service. However, there's a disconnect between the contractors and American Home Shield. I scheduled an appointment and then the company calls me to tell me they can't make it. I've already taken a day off and spent the day at home waiting for them to call me and then they said they can't make it because their technician had an emergency or there was something that might have been more priority to them. At that point, there's no benefit to me. I've already lost a day at work.

Our dishwasher had gone out and I filed a claim with American Home Shield. It was a good experience, except the whole thing took forever because of the lack of communication. I called it in at the end of July but the job got finished just three weeks ago. I first filed the claim online and they sent somebody out. My husband dealt with the contractor and he was very impressed. The contractor did a good job and tried to fix the dishwasher, but it was past fixing. He was able to take the whole situation and make us feel better about it. However, they didn't let me know that I was supposed to get back with them on the type of dishwasher that I wanted.

When my washing machine broke, I called American Home Shield and they immediately responded the same day. The contractor they sent was very nice and he explained the whole process. He also spent some time with us, teaching us tips to maintain the stuff. The issue was something very little and he fixed it in less than 30 minutes. I also appreciated his honesty. He saw that the issue wasn't something major but he told me about it instead of telling me other stuff.

The washing machine was making a noise. They sent a repairman out. He looked at the washing machine, figured out what part it was, came back and said that it was un-repairable, and gave me an option to replace the washing machine. Then they replaced it. That's the second time they've replaced an appliance for me. They've done really good on that. I have recommended American Home Shield to several of my friends and they have bought policies with them.

I get my heating system checked twice a year -- once for air and once for heat. The guy who came, who I've had service from, checked the heating on one of my units. It was running before he stopped it and did the checks. When he tried to start it up again it would not start up. He checked everything and he saw that it was the gas valve. I asked him what was going to happen and he told me that I was going to pay for service. He then left to go and check and see if they had a partner with a special order price. After two hours he didn’t come back so I called to find out what was going on. He told me it was a special order price and he had to order the part. I told him that would have been nice if he had told me and that this is not needed to be just hanging out.

Our air-conditioner had a loud rattling noise and before that our water heater in our attic wasn’t working. My husband log online at first to file a claim with American Home Shield and then he’ll follow up with a phone call if he doesn’t receive a phone call. It took two efforts to get the hot water heater fixed. After the first guy came out and fixed it two weeks later we had no hot water again.

I am so thankful that my AHS home warranty is here and that I have it. It’s a wonderful thing and I love it. When I first got it, the gentleman that I spoke with was great. They’re very nice people and I have recommended them to seven people so far. I told them they better get on AHS to protect themselves. I filed a claim with them when my heating and cooling unit wasn’t working. It was blowing but it wasn’t cooling or heating. I did it online and that was really easy. The best part about American Home Shield was I submitted the claim on a Wednesday and the man was here on a Thursday. It was super fast and I didn’t even wait 24-hours.

We had a plumbing issue, and we couldn’t use the showers or the toilets in our house. I called American Home Shield and I could not get through on the phone. The wait time was over 30 or 40 minutes. It was incredibly long. So, I went through my past emails, and I was able to find some information about getting online. And I was able to get online and post a request through the online portal. Then they gave me an option to pay right then for the certain call or you can wait until after the service technician has come out to visit you. I chose to wait until after the technicians came out to visit me. I sent in a request late in the day, and the technician called me that night. And they were able to come out the next day and help us with our problem.

I'm happy with my first experience with American Home Shield. I've had a follow up check up on the HVAC unit and the service people who came out had told me I had a cracked heat exchanger and I had some bad capacitors in the system. I've told the service people that I had the American Home Shield warranty and we need to get them to do the repairs. So I got online and used American Home Shield's online system to request service. It was easy and the website was straightforward. American Home Shield assigned a HVAC service company to my claim and a service guy came out. I told him the problem, showed him the file report and he took that and went about doing his evaluation. He was very knowledgeable and very thorough in his evaluation. He repaired the problems and everything went well.

I put in a work order for some plumbing to be done. A plumber came out and said he fixed it, but he didn’t. I called American Home Shield back and the guy wanted to get crappy with me on the phone and told me that I would have to pay another $75 to have somebody else come out. I told him I wasn’t paying it! The same guy who came out the first time came out the second time and he accused me of doing something to his work to make it start leaking again. He had a cocky attitude and he didn’t even look at anything. He had to replace a spigot and he had to replace three parts on the other sink, yet he got on the phone and called American Home Shield and said it wasn’t even leaking. This scammer was from North Texas plumbing and I had put in a complaint about him with Austin and under no circumstances are they permitted at my house again. I've talked to people that live around me who said the same thing about North Texas.

I called in my claim for my AC and a few days later, a technician came, checked the unit for me and put in some Freon. The gentleman was very nice, courteous and professional. The service was really good and I was very satisfied. I got a really prompt response from them. It was pleasant doing business with AHS.

American Home Shield is wonderful! The most recent claim I made was for my garage and they fixed it. Previous to that, my refrigerator was broken and they replaced it. Submitting an online claim was okay, but when you call them you will on hold for an hour and a half. There were times when we had to talk to a live person and that was hard. They were very apologetic, but the wait is frustrating. The contractor came out for the initial diagnostic on my refrigerator and they were good!

We submitted a claim with American Home Shield online because we were having issues with our air conditioner and it was very easy. We did it very early in the morning but they were very responsive. We got a text confirmation that they'll be sending somebody out from a certain vendor within two hours. A tech from a local AC repair shop came on the same day but he was to remake a repair about three days later. He told us at that time that the part would need to be brand specific because he wasn't sure if the board would run the heater if it was a universal. But when he came back, he said that he had brought the universal because he had been told that it would run the heater as well. He replaced it and the AC started to work.

The claim process of American Home Shield was easy. I had a claim filed over the phone for a plumbing service for our garbage disposal and my interaction with their reps was good. However, it takes a while to get to someone. Nonetheless, the A-1 contractor is good. I always request them because they're punctual and they do a good job. So far, everything’s fine and I would definitely recommend AHS.

I called American Home Shield to submit a claim for my icemaker that wasn't working on my refrigerator. I had two different contractors come out and I was comfortable with both of them. My icemaker has been fine since the repair. I've been with AHS for a year and a half, and it benefitted me and I was able to get a service done.

We love our experience with American Home Shield. We had somebody out here for a heater problem. We submitted a claim over the phone and their reps were great. We got a hold of them, and then the same day they were out here checking the heater out. I had to order a part, but we got it the next day. Everything's good now. It hasn't been too cold, so we haven't had to use it a lot. The contractor was great. He was very clean and polite. He was good and he knew what he was doing. He ordered the part and we got it back, and it was good to go. I'm glad American Home Shield is around and I think everybody should have it. I told other people about it because it's one of the best things out there for people that don't have to try to save up or have to borrow money when an appliance breaks down. So, it's perfect for people.

We love American Home Shield. We've had them for as long as I've known that we've had the house. They make it super easy to submit claims. However, I've had trouble with going online in the past and getting the claim to go through or with the website not recognizing my phone number or address. I panicked, thinking something is wrong with our policy. And then, I called them and they said it's fine, so I stopped messing with it and I just call. The reps have always been very polite and they’ve always sent out great contractors. The repairs all work when the techs are done and they always clean up after they're finished. For a while, there was nothing going wrong in the house and I almost told my husband to get rid of our American Home Shield, but then everything started breaking. So, it's been a life-saver and I'm glad that we had it. I would definitely recommend it to a friend.

We called AHS twice for our tub. The first guy had only fixed a part on the spout of the tub that's why it was still leaking. So we had to call them back out and the gentleman who came out for it was great. He knew what he was doing and I was pleased. And so far, the tub's working good.

My dryer quit on a Sunday. I submitted a claim to AHS, then got an email the next day that the earliest the Sears repairman could be there was nine or 10 days. The contractor wasn't accessible, and we had company coming and laundry stacking up. I canceled the claim and repaired the dryer myself.

I’ve been with American Home Shield since I moved back to St. Louis four and a half years ago and I had them the nine and a half years that I was in Corpus Christi. Submitting a claim can’t be any easier. I've done it by phone but I do it online most of the time. The representatives are very professional and the wait time is not long. They’ll say eight minutes and a minute later they come on. My contractors have been very professional and very pleasant. The last one even remembered my name from visit to visit.

American Home Shield has good reps but their wait times are excessive. Every time I call, I'm on hold for greater than 45 minutes. We had a garage door repair and prior to that, we had claims for our microwave and dishwasher, four times. We do our claim filing online but for the dishwasher and the microwave, I did it over the phone because I was having some issue with putting the claim.

I had an electrical issue where the dryer wouldn’t dry, and the guy from Frank’s Electric, the company that American Home Shield used, did an exceptionally good job. He had two intermittent problems that he had to figure out, so he had to spend a bunch of time doing the testing to figure it out. At first, he thought it was the dryer, and then he had to isolate over and above one connection to two connections. One, being the breaker and the panel box, and the other, the electrical connection that the dryer plugs into. Normally these things are either hot or not. But this was intermittent, so trying to diagnose it was pretty difficult.

My husband filed a claim online for an appliance that had been leaking. Our contractor was very nice and everything went well. Since the repair, it's been good. Overall, American Home Shield has been wonderful. They have done what they said that they were going to do and we've been very pleased.

I submitted a claim for our hot water heater, and the American Home Shield representative when I called in was perfect. They sent a contractor and he said that our hot water heater had a drip and that he would have to change it. However, he couldn’t get it up the stairs, so he had to break a hole through my wall. That was five days ago. They told me that they are going to send someone in on Tuesday, and that they’re going to sheetrock it. But they said that they don’t paint, which I don’t understand why. It was their contractor’s fault, he did it, so they should take care of the entire problem.

We purchased our house on the 7th of August and got American Home Shield immediately. The person from N&K that initially came out for our Sub-Zero icemaker didn’t do the job, and we had to call for a follow up. Then, trying to get them back out, he would not return my call after I left three voice messages. So, I then called through to American Home Shield. They assigned another person to come out and this person was excellent.

I had a good experience with AHS. They came in at a time when we were remodeling our bathroom, so it was quite hectic. My most recent claim was for a hot water heater. There was an element inside that we learned that had to be replaced. But in order to replace it, the entire water heater had to be replaced. Submitting the claim was real easy. I contacted them directly over the phone and they said that someone would call. The next day, somebody did call and but they said it would take a week before they got out here.

I have been using American Home Shield for a few years now. There was a leak in the bathroom upstairs that started about a month ago. I submitted the claim over the phone. When AHS got the claim, it was really quick - within 24 hours we got serviced and they took care of it and it’s all fixed now. Their reps were really good. I was also very pleased with the contractor. He’s thorough and went over and beyond. I did a service recommendation online for him. Since the repair, everything seems to be working. I’ve been happy with AHS so far.

Several weeks ago, I went to turn on my heat and it didn’t work. We had just renewed with American Home Shield and so, I filed the claim and went on to the website and gave a few details about the problem. After I submitted the claim, they responded with an email quickly saying the contractor would be in touch. And then, just a short time later, I got a call from JW Ultra Heating to schedule the time. We agreed on the next day and he came out on time. I was really happy with the contractor. He spent a good deal of time talking to me and telling me exactly what the problem was and how he fixed it. It was a painless process. If I have issues in the future, I would like to be able to request to have those same folks come out again.

I spent hours on the phone and I was disconnected multiple times when I tried to submit a claim with AHS. It was very difficult so I finally went online and made the appointment. It was a plumbing issue that I had to turn off all the water in the house, so it was a major inconvenience. I had to go to a hotel and when I filed my claim, it was Thursday so the techs weren't able to come out until Monday. When they came out Monday, American Home Shield called me up. They said that the issue was outside in my yard and since it's not inside the house, they wouldn't cover it. That was very frustrating and very upsetting. The kind and location of the plumbing issue should have been part of the questions when the appointment was made. If they asked for those details and I knew they won't cover the repair, I could’ve already had another plumber out here at that time. I also spent days in a hotel for nothing.

American Home Shield is good. I just had them out here because some breakers were bad and lighting. I called the number and talked to somebody, and it was probably pretty easy. The electric company that came out was really good in figuring out what was wrong. They were really professional. Everything is now working and I can do the laundry. Everybody was pretty efficient.

The microwave oven recently quit working and the techs sent by American Home Shield came out and looked at it, and figured out what's wrong with it. Then, they came out again after they got the parts and put it back together, hung it back above the stove. I paid them $75 and they left. They did a good job and they knew what they're doing, and that's what's important to me. They didn't have to guess about it. Now the oven's working really well.

I have a plumbing problem on a shower and submitted a claim online. They responded to me almost immediately and the next day, I had a plumber scheduled. The contractor seemed to be quite knowledgeable and very personable. He explained what he discovered, recommended that I didn't need a plumber and indicated what I needed to do to solve my problem. I'm still getting it fixed but I’ve been exceptionally pleased with American Home Shield. They have done everything they said they would do and responded to contacts that I've made to them promptly. All the experiences I've had with the people that they have sent out has also been very good. I highly recommend them and have done so to several of my friends.

I've been with American Home Shield for about 10 years. A month ago I filed a claim and the process took a couple of days because we waited for somebody to come fix the problem but nobody called me. So, I called the company and they said, “Oh, we’ve been trying to get a hold of you. We don’t service your part of town.” But they really hadn’t been trying to get a hold of me because I’ve been here. Nonetheless, the contractor was very nice. It only took him five minutes to fix the problem. So far, AHS has been good. The only qualms I have is when you call, you have to wait for an hour or more to get to talk to somebody. I told them they needed to hire more people because there wasn’t any sense in people having to wait on the phone for an hour. Especially when you call one day and wait that long, and then the people don’t travel that far and then you have to call back and wait another hour. But they didn’t listen to me.

We noticed that every once in a while when we turn on the heater, we get a gas smell. So instead of having it turned on, we decided to have American Home Shield come out and check it out. My husband submitted the claim. He called American Home Shield and had the information at work. Then the contractor came, replaced a valve and it was fixed. He was good and everything has been fine since then.

I submitted a claim for my dryer online, but it took American Home Shield a while to get back. I got concerned, so I called them, and they got back to me and I set a schedule with them. They sent people to fix my dryer last Friday, and at that point, it was still working. They came to replace the motherboard, and evidently made it worse because now, it’s not working at all. So, I spoke to AHS, and they were pleasant and eager to get the issue resolved. So, now they’re back to work on it.

Our water bill had gone skyrocketing for two months, so we had the water company come out to have them check it. They said that it wasn’t their leak, and that it was somewhere on our side of the meter then charged us $35. So, I called American Home Shield and told them that I had a leak and couldn’t find it. Then I told them that I needed somebody that can find the leak, and they said okay. They charged me $75, and then they sent out a plumbing company. And though the plumber who came got paid, he couldn’t find the leak. He then said that we needed a leak specialist, and that we would have to pay $450 to have somebody come out and find the leak. So, we paid him the $450, then the leak specialist came. He had specialized tools to find the leak, so he found it right away. He was able to do the repair, and the whole thing cost us about $1000.

I filed a claim over the phone with American Home Shield for my dishwasher. They were very friendly and helped me out really well. A guy came and worked on it, but he didn't complete it. They sent the Superior company out and they corrected it. I had paid them for that as well as the first one. However, I had gotten a letter from AHS saying that I owed them. And so, they said it takes two weeks to correct it. Then, I wouldn't be getting any more letters. Overall, they were excellent.

From AHS, I got fast response and excellent work. Two weeks ago, when the cold front started, I turned on the heater and can sense the fan but it’s not heating up. Submitting the online claim was easy. I just have to log in and request for service, then a guy contacted me about when they’ll be coming, like the day after.

I’ve been with American Home Shield for over 10 years now and I usually file my claim over the phone, but the wait time is too long. Sometimes it takes half an hour or so. The contractors are usually pretty good but one of them was very bad. The guy from Fresno Plumbing was supposed to fix the hot water heater and the leak under the sink. It was on a Friday evening and he didn’t fix both of them. But he acted like I was going to have hot water. I had another problem in the bathroom and he did fix that. But the main problem was the hot water heater and I went without hot water all weekend. And the leak in the sink kept dripping all weekend so I had to have someone else come out and fix it. That wasn't a good experience. But other than that, American Home Shield has been very good for me and I’ve recommended them a lot.

I'm a master in many categories of being a man, but one thing I didn't know was about the air conditioning. The air conditioner wasn't broke but there's a water thing inside the tube that was clogged in the drain. It was not working and it was going on and off. It was a problem because I have eight kids at home and we've been burning up. My wife called American Home Shield and they taught her how to file a claim online. Then she got a callback about the appointment a few days later and the guy showed up a week after. It took AHS about 2 weeks to do the service appointment and that's a part we were a little upset about.

I've been with American Home Shield since April. In October, my refrigerator was making a funny noise and going out, so I called AHS and submitted a claim. They called me back, then they texted to me the number of the contractor that they were sending out. The contractor was very courteous and knowledgeable. I called the contractor and they got the information on the problem. They said that they would try to send someone out the same day, if possible, and that the guy would call before he comes late in the afternoon. Just like they said, the guy called before he came and he got here at 5:00 PM. He checked the refrigerator and he said that the compressor was going out and that it could last a day and may be gone by tomorrow. Then he said that he was going to contact me.

American Home Shield already had my electrical switch replaced once. I’ve had the house for 20 years and about 10 years ago, they replaced the switch. Now, I got a letter that said the switch is of the automation system in the house. There is no automation system in the house. What that switch does is when the house was built, there’s a light at the top of the stairs which lights up the stairway, and there’s a switch at the bottom and a switch at the top. It's a three-way switch and the builders forgot to run the wires. It was too late to run the wires, so what they did was they put in a radio frequency switch so you can turn on and off at the bottom. If you want to operate it from the top, it sends a signal down to the switch at the bottom.

I chose American Home Shield warranty because I thought that they were a good company. I haven't had the service and year yet my Kenmore Refrigerator the ice maker is broken. They did send someone out to look at it. The service fee is a 100.00 dollars. They said that it's my sensor because the whole refrigerator is not working. That it would be a week to fix. Well it's going on two weeks now still without a refrigerator.

I used to carry American Home Shield several years ago, but we’ve only been with them now for three months. Overall, it's okay. Recently, the ice maker was not working. I called Lowe’s and they said the company would call me back within 24 hours, but a technician hasn't come out yet to fix it.

There aren't enough words to express how horrific my experience with these people has been. I received a warranty through this miserable organization as part of my home purchase and every dreadful thing I've ever heard about home warranties has proven itself out. If you are considering acquiring a warranty through this organization, think very seriously about it first. Their contract expresses what they'll cover, but in another part of the contract, the language is just vague enough, so as to give the company an excuse not to cover something.

We have three policies with American Home Shield for three rental rooms up in Reno, Nevada. The programs are under me and my son’s name. My son lives in Reno, so when we need to submit a claim, he would contact the renter, then me, and I would call AHS or go online to set it up. Then the renter or my son would be contacted to set up the time to do the work. I submitted a claim to have a kitchen faucet replaced on a Thursday, and it only took a couple of days max for them to make a contact back with me to get the process going. I figured that the weekend was coming up, so I called the renter and asked if they got a call from the plumbing company, and she replied that she hasn’t heard from them yet. So, I got a hold of the plumbing company by Monday morning, and they said that they’ve already contacted the renter, and they’ve set up the time to go do the work. The renters said that everything went well. The contractors came, took care of the issue, and the renters were really happy with what they did.

The wires in the garage were loose and they kept going up and down. I filed a claim online to American Home Shield and they came out the same day. The technician was very nice. He was professional and courteous. So far, everything's been fine and I haven't had any problems since they've come to repair it. I just started with American Home Shield this year and I'm glad I chose them.

Ice was collecting in the bottom of our refrigerator and it was leaking on the floor so I filed a claim online and we were sent a good guy. AHS has a very quick online service and as soon as we submit a report, somebody calls us right away. But AHS does not have good customer service. When I had some other problem with my microwave, I saw online that my microwave was not on my plan so I had to call them because I could not submit the claim online. I had to call two times and for both times, it was more than an hour wait time. Other than that, the person who came to help us was perfect and was nice.

I bought a house not too long ago and I moved in and I bought the home warranty. I got some faucets that didn’t work and some parts that were broken, and American Home Shield called it all pre-existing. But I had no way to check the plumbing before I moved in, and there was no water. I've had some real problems and the thing that hurt my feelings about it was that they sent somebody out, it cost me $75 and they left. It has happened to me three or four times. The attic fan got the runaround from those guys. The electrician said it was an appliance and the appliance guy said it was the electrician. That was $150 to find out that they just blamed it on each other and I still have an attic fan that doesn’t work.

There was a cracked valve under the sink and it was squirting out like a hose. I immediately filed a claim to American Home Shield and shut the water off right away to the whole house. Then at 1:00 in the morning, I was on the phone with somebody from AHS. She set up the service so the plumber would come out first thing in the morning.

I moved into my house and the first night I was there, the AC completely went out. The techs sent by American Home Shield came out and they looked at it. It was completely frozen all the way up the wall and to the attic, and there were a lot of things wrong with how it was vented. All the things were on the ground and they weren't suspended. I was told by the techs, "We could repair it, but we can't guarantee that the AC unit will last you for another couple of months. You're going to have to keep paying and then you'll eventually have to get a new unit." So, I went ahead and got a new one. I tried to do submit the claim online, but the site was kicking me out so I had to call it in. I sat on hold for two hours, but once I got through it was okay. I ended up hanging up and then calling back. The wait time needs to be improved though. Also, one of the ladies didn't seem like she wanted to talk, but the others were very nice, courteous and professional.

AHS sent a plumber out and he couldn't figure the issue out. He just left me in the dark of what's actually causing the leak. Some AHS contractors aren't really qualified. As far as AHS' customer service though, it's pretty good. I called in the claim for my garbage disposal. The contractor who came said the problem was wear and tear. However, he didn't really check anything. I told AHS' rep about it and they sent someone else to take a look. The second contractor checked and determined that it wasn't wear and tear. He ended up replacing it, which should have happened in the first place.

American Home Shield have always handled their business when it comes to any of my orders. When I had a leak in my pipe, they immediately had someone to come in and fix it. But a hole was left in my sheet wall and it's been two weeks that they haven't fixed it. I'm going to call American Home Shield back because they didn't send the order in to the contractor. The company is ready to do it but they're not going to without an approval from American Home Shield because they need to make sure that they're going to get paid. I already made the schedule with their people and I just need American Home Shield to send the approval over.

I had a plumbing request with American Home Shield, and the guy who came out wasn’t able to help. I purchased an older home, and he said the issue to the plumbing was preexisting from the previous owner, so it wasn’t covered by the warranty and I would have to pay $1200 out of pocket to get it fixed. I also did a request for electrical service two weeks ago, and they told me that Electrical Connections was the only company that services my area through them, but Electrical Connections is not professional and they don’t return phone calls. I’ve left them several voicemails, and I’ve yet to hear from them so I can get my electrical issues addressed. I have called American Home Shield on three occasions to let them know that I have not heard from the electrician and they have yet to get an electrician out to my home.

When something in my appliance burned out, I filed a claim to AHS and a very professional contractor came. He was only here just a few minutes. Everything is fine and my appliance cooks now.

I signed up for American Home Shield online because when I call, I'm on hold for at least an hour and a half. There's a $75 copay each time they come out. I asked a rep and she had no idea what that was. She told me that her supervisor, Tamica, would call me back in 48 hours. I've been waiting for someone to call me back for five days now. The rep was very unprofessional and combative on the phone. When I asked her if there was no one out there to take my call, she said, "We are professionals, we're adults, we don't need supervisors". I asked her to make sure I was calling insurance so that her supervisor could listen to the call.

Our AC condenser started to break so my wife filed a claim over the phone to American Home Shield. They were good and made an appointment for people to come out. However, the contractors didn’t repair the AC because they wanted too much money for some Freon, which was ridiculous. I’ve spoken to American Home Shield since then and I’m going to look for a different company.

My AC unit upstairs wasn't cooling properly and the temperature would not drop. The contractor AHS sent was great and very professional, but I knew what the problem was because my husband's a licensed contractor. I told the contractor what we knew it was he walked me through it. My unit hasn't had service since last year, so he checked everything out, including the Freon levels. He was around for 10 minutes and he was gone, so it was easy and the AC is working very well.

The American Home Shield representatives I have spoken to were nice, polite and were able to help me out. The AC went off one night so I called to submit a claim with them and it was easy but it took time. In the future, I’m going to do online which is easy and quicker. The contractor who came is good and the AC has been perfect after the repair. The only issue I had was that it took 3 days for us to get someone to come and fix it. They got to come the next day because it's hot sleeping without AC at home when it’s summertime. I would understand for a washing machine or microwave, but the AC is so necessary and should be priority. The problems come maybe during the approval of the claim. Still, I’ve been getting a lot of people trying to sign up with American Home Shield.

I filed a claim with American Home Shield online due to a water leak and they called me the same day to set up an appointment. Then the repair was done good. The guy who did the repair was very polite. He took off his shoes and wore his shoe cover.

I submitted a claim on the computer for the molding on our refrigerator that wasn't holding a seal, and American Home Shield called right back and scheduled the appointment, which was good. But the service guy didn't come in their bracketed time. We called them and told them we wanted them early. Instead, they missed the deadline by half an hour and caused us to miss our schedule all day. The person answering the phone from the contractor's side was impersonal and despite two requests to come early in the window they gave, she just said they couldn't handle it, and that wasn't the way it worked.

We've had the American Home Shield policy at various times on various homes for years. We had a plumbing call recently at our second residence. My husband submitted a claim to AHS over the phone and the process was easy. However, we were not 100% satisfied with the outcome. The plumbers told us that we had too much water pressure, and we felt like the faucet needed to be replaced, it made a thumping noise, but they wouldn't replace it. So, we ended up just closing out the claim, but we had checked with our water department in the city of Waxahachie, and the water pressure was not an issue. So, we still feel like it just needs a new faucet.

American Home Shield was contracted through the purchasing of my home. I usually call from the 1-800 number. I submitted a claim once on the phone and once over the net. It’s simple to request and they respond. Their process was quite quick. My recent claim was for the AC and heating. The contractors sent by American Home Shield were very professional. They looked at the problem and reviewed the problem. It was a very positive and flawless experience. So far, I’m really surprised about the quality of the support and the responsiveness, and some of the American Home Shield advisors have to contact me to define what to do.

I’m a realtor with Coldwell Banker and I give out American Home Shield warranties as a closing gift to all my buyers. I also have their warranty for my home and this year, their technician was out here the third time to work on my refrigerator and dishwasher and to fix my washing machine that was leaking. We’re getting to know each other pretty well. He’s a very nice man and he did a lovely job each time. He clearly knew what he was talking about and he knew immediately what was wrong with the washing machine.

Our experience with American Home Shield has not been that great. Sometimes they’re real responsive and then some other times they’re not. I don’t know if it’s just the person we happen to get, which is probably 89% of it. Their customer service needs a great deal of improvement. There were also a lot of people who had attitudes and I don’t like that. I asked for a supervisor the other day and they said they didn’t have any supervisors which I find hard to believe.

I recently had three services for my dishwasher, a refrigerator and the stove all at the same time. The filter in the refrigerator was changed, and the refrigerator sometimes makes a huge grinding noise. But the tech said that when we pile up the very top shelf, that’s why it makes that noise. Submitting the claim online was difficult. There was something asking the same situation again and again, and it was awkward. I called but it was already recorded in the system. That’s not in the customer’s best interest. American Home Shield should make their site user-friendly. I also didn’t have a good experience with Value Appliances. Because of them, I tackled Home Shield's service for a while and I didn’t reinstate, but Home Shield was able to fix it for me.