American Home Shield Reviews

Our dishwasher was not working for a couple of days. I submitted the claim online to American Home Shield and it went really well. The plumber called me and they were very responsive. Within a few hours, we got something scheduled and they got out here when they said would. They determined what parts they would need and got them ordered. The part took about six days to get to me as it was pretty tough to find. We made a follow-up and the contractor returned when they said they would. They contacted me prior to their arrival then got the job done quickly. They were excellent and now the dishwasher is working fine. I would recommend American Home Shield.

My refrigerator needed repairs. I used my cell phone to call AHS and put it on speaker phone. I had to call them quite a few times and it was long every time. It took 48 minutes before somebody answered the phone and it didn't matter if I called early morning or late in the evening. They need to do something about putting people on hold that long. On the other hand, the rep that I was able to speak to was very helpful and the technician was fine this time because the last time when my dishwasher needed to be repaired, I even called and stayed on hold for 48 minutes to see if the technician was legit.

American Home Shield has always been quick to respond and send out capable people of doing repairs. Now, I have an old washing machine that sounds like a jackhammer and vibrates so much that it dances across the floor. The technicians have been out four times and they still have not been able to fix it. I called them and they kept saying that they were going to send somebody or they were going to make the call to American Home Shield. I should be receiving the call in 24 hours and I never got the call.

Everything went well with AHS. I had a broken water faucet and submitted a claim for that online. It got so cold, the pipe froze and got busted. We had water squirting up in the air, and it was a problem. The contractor was fantastic. He had it fixed in 20 minutes. It's working perfectly and everything's back to normal. The system worked well but we found out that they didn't cover the claim since it was weather-related, so we had to pay for it out of our pocket. That caught me by surprise 'cause I thought that it was covered by the policy. I wish that they were a bit more clear about weather-related claims. Nevertheless, I learned something in the process. Overall, AHS is a fantastic program. We've used them a few times and our experience has always been good.

We bought a home, moved in and the dishwasher wasn't working, so I filed a claim. American Home Shield hooked me up with a service company that worked on it. It worked for a little bit, and then it quit working. I contacted AHS again, they sent somebody else out and it was still under the first claim. The people who fixed the dishwasher had to order the part and it took a week for it to come in. There were several issues with my dishwasher because several parts had to be replaced and it took about two months to get it finally fixed, but now it's working very well.

When I had a leak in the roof, American Home Shield sent a company out and they explained everything to me. They were very good. They were very clean and they fixed the problem really fast. The whole process of submitting the claim was fast as well.

I submitted a claim with AHS for the heat pump. That was done over the phone and they were able to get a technician shortly. They sent somebody out from Montgomery and they were the nicest people that I've dealt with. I had to go to the doctor and left my wife to be in charge. She has even bragged on them. They came the first day to look. They came back the next morning with the unit and got the job completed. They stayed till after dark. They knew what they were doing and it wasn't easy where they had to get to. It was under the house and the opening under there was small, but they did it. So far, so good. We have been freezing and the heat pump kept us warm. I'd tell others that my experience with AHS was satisfactory.

When we moved into our home, we had some problems with our ice maker in our refrigerator. The first company that AHS sent out fixed it right away. A few months later, it broke again. So, I called AHS and this time, they sent out another company. It was a month and a half of it still not working, so I got back in touch with AHS again and they sent the first company back out. The contractor that came out to fix it was great. He's from Busy Bee Appliance and they're fantastic. They were very efficient and they were here when they said they were going to be. The contractor explained to me what was wrong and how he was going to fix it and he did some troubleshooting. It was done within three days and it was fine.

I have American Home Shield as my insurance and I pay them yearly or monthly. If I have an issue I call them and I can pay for the visit upfront or when the person comes to repair something. I went online to file my claim since I was having heating problems. The blower was going and there was no heat coming out. Everything was done on the computer and I paid the $75 fee online. The contractors were on time. They were all professional and went straight to the job. They got the part and repaired it. I like AHS and I’m satisfied with them. They did a good job. It was as simple as it could be although it would be great if their rates were lower. AHS was as good as any of the others out there that I know of. I have recommended it to several friends.

We got a problem with the water not draining properly in the toilets. We suspected that it was a backed up septic tank, but we weren't sure exactly what it was and I submitted the claim to AHS. The contractor came out and I paid the $125 service fee. The plumbers that were dispatched said that there was nothing wrong with the internal plumbing. They said the problem was that the septic tank was full and he suspected that the drain field was not draining properly. I was told I was going to need to call a pumper to come take care of that and they couldn't help me. I thought that we were covered for septic pumping and it turned out that we were not. It was an add-on that had to be purchased at that time when I got my policy, and I didn't realize that. I threw away $125 and had to spend another $250 to have a pumper pump the septic tank.

I typically call my claims in at American Home Shield and then, they would direct me to somebody that's going to service me. The reps are overall very professional and helpful. The most recent was when my heater was making noise and this gentleman that came in knew what it was just by describing it. He went out, got a part, and then he put it in. It was there within five minutes. Since the repair, my heater has been back to normal. He did a very good job and I was very pleased.

Having American Home Shield will save you a bunch of money. Recently my water heater wouldn’t light and I submitted a claim for it over the phone. It was fast and easy. The contractor did his job real well and the parts came out fast. He was very professional and the repair worked just fine.

I believe in home warranties especially if you have an older home that's 15 plus years old. It's worth it, gives peace of mind, and serves people who don't have $17,000 just sitting in the bank. I’ve used American Home Shield for five years and I just renewed in January. When I first started business with them, I made a phone call to submit my claims. But these days, you can either call them or do it online. They even have an app on the phone now. I prefer going online because it's easy. Also, it’s all temporary on the phone but the computer is a little bit more stable with the emails and going back and forth. The whole thing is usually done within a week. AHS is really easy to work with and they are always good at picking the right vendors to do the work. I just wish they have better air conditioning brand coverage.

I either go online or call in to submit a claim to American Home Shield, and both are ridiculous. When I go online, there's a delay when I get a call to schedule an appointment. When I call in, I literally have to wait an hour every single time before I can speak to someone, which is annoying. What I normally do is call and while I'm on hold, I take a shower, eat and clean up the house before I get to something. But when I get in touch with them, they're good. Recently, the faucets in two of my bathrooms were dripping. The contractor came, but he had to go to Home Depot to get the parts for the faucets. He was able to finish in a little over an hour.

Don't buy this insurance. Any question you have will not be answered by "chat" or website or by phone. "We apologize that we will not be able to take your call in 2 minutes or less. Please have the accountant submit an E form and we will respond to the customer in 24 hours" or "your wait time will be more than 10 minutes." I waited just for the thrill of it and an hour later I hung up. The chat box informs, "we have no one available." What the heck kind of service for big money monthly and a $100.00 service charge anyway. What was I thinking? Recommended to me by a friend as something good to do... Now I recommend: Don't buy this insurance.

My washer went out over 9 days ago. It took AHS 4 days to find a tech to come out here. The tech determined that the washer was in need of being replaced. AHS said they wanted to get prices on parts to fix it. The tech said it cannot be fixed in my home. It has to be shipped out somewhere, disassembled, and rebuilt which can take 6-8 weeks! This is NOT what I signed up for when I bought this policy. My husband is 74 years old and blind and I am 71. We find ourselves walking down the road with our dirty clothes over our back to get to a laundromat. I have called AHS over a dozen times and each rep tells another story about why my machine is not being repaired or replaced. Just to get a rep takes over an hour every time on hold waiting for someone only to be told it's being "parted" out piecemeal. The next one says it is in "options"... waited 2 more days, called again and was told it is not in "options". WHAT???

It is nearly impossible to talk with a live human being. Water heater needs service; no hot water. Finally talked with a human; she claims she called for emergency service from a plumbing company at 7 pm; she then claims the company cannot respond for 24 hours which is within their "emergency window". The worker was fine that my family is without hot water, and that no one can be home tomorrow due to actually working and paying for utilities like AHS. She did not care, and could not troubleshoot; she would not allow me to find a repair shop that could respond this evening, as these are service industries. This is not the first unresponsive, inconsiderate experience. Taking my business elsewhere.

I submit claims to AHS over the phone and for the most part, their reps are pleasant. I had somebody that was supposed to come out today, I had to reschedule since it was late, but for the most part, they've been awesome. They called me as soon as I made the appointment and they scheduled it right away. I've had great experiences, and I've had horrible experiences. When our pool pump had gone out, we received the worst service. The pool guy came here three times and he didn't know what he was doing. Moreover, he took our pump back to his facility without telling us so we thought we were robbed. We ended up having to cancel it and getting refunded.

My furnace kept kicking itself off after a couple of seconds and I couldn’t tell if there was a problem with it or the gasoline. I was getting cold and I needed to get it taken care of. I used American Home Shield's web-based claiming process and said I needed somebody to come work on my furnace. Hours later, I got a call that said who was coming out and that they'd call me and schedule a time, and they did. It was very smooth. They gave a four-hour window and the tech showed up within the first 15 minutes, and it worked out well. He came inside and I told him what was going on. He said he'd fix it and would be out in 15 minutes and he was. It was convenient. There are a lot of companies out there that provide a home warranty-type of service but I have used American Home Shield and they've done a great job.

We had a leaking pipe in our rental property in Rehoboth Beach, Delaware. The floor had softened as well in the bathroom as the leak had been there for a little while. I was recommended to use American Home Shield from a friend who used and was satisfied with their service. So we contacted American Home Shield through the app as I was in Ireland at that time. It’s a wonderful system. It was extremely user-friendly and easy to put a claim in online. AHS got the issue rectified instantly. They were talking to the insurance company who said if it was to be replaced, it would be because of the water damage.

An American Home Shield coverage came with my house when I bought it and a month after buying the house, my furnace stopped working. I submitted a claim online but the process was a little confusing and it didn’t have all the options. I filed the claim on a Saturday and the contractor came out by Tuesday. He was fast and had me up and running on the same day when he finally came out. He needed to go back and grab the parts, but he was able to make it happen. So far, the furnace is working great. Having AHS has been totally worth it.

My dryer went out, and the contractor that American Home Shield brought in was excellent and very professional. He did a really good job, and when he was done, he cleaned up his area. He used my vacuum cleaner and took away all the old stuff. My dryer is running perfect now. However, the contractor didn't charge me the $125 and said that they would collect it, but I don't know if that's a benefit. I need to figure out what I can do to get the service fee down because it's too high.

I’ve used AHS for a couple of times and every time, it’s been a good experience. They fixed my refrigerator a couple of times and the third time, they replaced it, so I was happy with that. When my garbage disposal went out, I called it in. I didn’t know my number so they found it for me. Everything was good. The repairman was on time. I’m an on-time kind of nut, and when you tell me you’re going to be here at a certain time, I expect it. Everybody’s not like that, but he was. I’ve told my sister about AHS and my son just bought a house and I told him he should get it. I’m trying to talk to my mom into getting it, but she’s old school. AHS is good at their work and if it’s in the policy, they will fix it. If they can’t, they will replace it. They don’t make up excuses and whine about it, they go right ahead and do it which I really appreciate. And it doesn’t take them all day if you call them, either the next two days, they’re there.

I have been with American Home Shield for 10 years and while it's a little pricey, it's a convenient service to have. My wife can call them and things can get taken care of when I'm not available. Most recently, my refrigerator's freezer had quit and it had something to do with the electronic syncing devices. I was out of the country at that time and it was my wife who called it in. The technician came in and diagnosed the problem properly. Then he ordered the parts, came back and fixed it. And it worked ever since. However, there was also a button that’s about to quit working and we identified it. But the technician wouldn’t do it without a second call. He wouldn’t expand the service based on the request and only did what he was asked to do. It seems like it would save us money but that’s okay.

My garage door opener was not receiving the signal from my transmitter. Before I called Home Shield I kind of worked with it for a little bit because I had to come inside the house and hit the button to open it. But after a while the garage door didn't work so that's when I called Home Shield. They directed me to a website to submit the claim and it was simple.

Our air conditioner went out. We called American Home Shield and the rep explained what we were going to do. We told her what the issue was then we put the claim in, paid our deductible and she gave us the contact information of the air conditioner company. Then the contractor called and gave us a timeframe. It was supposed to be a 24-hour turn around time, but it was cold that time and my mom was 88, so I asked them to send someone out sooner than the 24-hour standard, and they did.

When we were first getting the American Home Shield account set up, I had a couple of issues. It was almost like my account information didn't exist yet and I needed to reach out to support to ask for help. It got resolved at some point and after I finished getting set up, everything has been great since. I most recently filed two claims at the same time. One was for the furnace and one was for the microwave. The microwave turned off and didn't turn back on and we weren't sure why because the outlet was working fine. But it has been working fine since the repair. And the furnace, we were told that there was something wrong with it by someone else who does furnace stuff, but the guy that came out actually said that we were good.

I filed two claims with AHS, which I did through their website. The first one was for a water heater. It was leaking and the plumbers could not fix it so it had to be replaced. The second one was for a border. One of the zones did not light up and there was something wrong with the electronic current. The contractors were very nice people. So far, everything has been good. After four months of experience, I'm glad that I went with AHS. Dealing with them is as easy as 1, 2, 3. I make one call and the thing gets repaired.

It got very cold and the furnace seemed not to be able to keep up with the weather. It was not heating appropriately. I called the AHS toll free number to submit a claim and the interaction with their customer service was easy. The person I talked to was professional. Interaction with the contractor all happened very quickly. It was a lot easier than I was expecting. The furnace overheated because of the filter. So, I got a new filter and he showed me how to put the filter in. I tried to get the little door open to put the filter but had been unsuccessful at doing that. Somehow, he was able to pop it off with his fingernails, which I thought was a little odd. I watched him do that and that helped. Now, the heating system is totally fine.

I've been with American Home Shield for years now. I’ve had them come out and work on my dishwasher, my microwave and my washing machine. They couldn’t get the parts for my washing machine so they gave me money to buy a new one. It's convenient to call them out. However, there are things they do not cover and it gets frustrating.

I'm satisfied with what American Home Shield does but there are certain things which are hidden and some things which cause a lot of dissatisfaction. For example, last time I had a leak, the guy came and looked into it. He said the leak was because I have a lot of pressure off of water from the city government. He also said that he couldn't fix it and even American Home Shield will not pay for it until I regulate the pressure. There were no said rules or predefined things which are very clear for any consumer to understand. Since they were not going to fix it, I had to hire somebody outside and get that pressure regulated first.

A few weeks ago, it was really cold and there were a few minor issues with the AC and heating unit shutting down. We made a claim online with American Home Shield. Their website was easy to navigate and as soon as I made the claim, I was on the phone with a representative within that hour. The representative was very pleasant and very helpful with any issues I had on the website. She also gave me plenty of information about the company that was coming out to do the service on the heating and AC unit.

The temperature of our water heater went down on a Thursday and we were not getting any running water. So, I went to AHS website and scheduled a service. Home Depot was assigned. The contractor told me there was no heater problem and they’ll come back in ten days. It was a challenge as I had to fight with them to come over sooner. They gave me a 2-5 window and they showed up right on time at 3. He checked out the temperature and told us the heater didn’t need any troubleshooting. Even the other technician who came in acknowledged that. He raised the temperature and we had it on hot and according to the AO Smith water heater setting, ABCR, very hot. He switched the code to B as increasing the temperature was normal for a five-year-old heater. I told him to go for it and that was all he did. But within 15 hours, the water heater shuts off and the whole valve was broken.

When I had a drain stoppage, I called American Home Shield to make a claim. The contractor came, diagnosed the problem, said it was a mainline issue and that it wasn’t something that the home warranty would cover. I asked the contractor if I should call American Home Shield and he said that they are going to tell me the same thing so I was frustrated. I didn't even call American Home Shield back. But the technician was great. He was professional, quick to respond and knew what he was talking about. He diagnosed and fixed the problem but I ended up having to pay the contractor directly and pay the $100 service call fee to American Home Shield for a problem that ended up not being covered.

We've had good experiences with American Home Shield. When submitting a claim online, it's very easy. Once they get your number and it identifies who you are, it's pretty much a click menu and I submit. I can pay forward at that point as well. Folks then come out, make the fix and then get along to whatever their schedule dictates from there. I've never had any disappointment with AHS and they've come through every time too. It's very convenient to know that if something goes wrong, I can just go to that one spot and AHS can find somebody to come fix the issue as opposed to doing the research and asking people or trying to get on a schedule that may be full already. It's understandable that things may go wrong at times when there's extreme weather condition. The elderly or the needy who has an air conditioner problem would go first. But otherwise, the response has been mostly very prompt.

I have three appliances that I have some problems with and American Home Shield replaced one of them, a washer. After I called they sent me Ramb’s and they helped me with the appliances. It took two weeks after they came to tell me that they have to replace it. But for the other appliances they’ve been fixing since October they still didn’t have the parts on time. I had to wait months until they got the part for my refrigerator.

I had an issue with the heater not working. I called American Home Shield to file a claim and it had an automated submission but I ended up calling them back. It took us a couple of tries to find a company that would come out because I have a condo and not a house. The contractor had to be a specific company that would come and work on heaters at condos. There was a company that was scheduled but then they cancelled because they don't service condos. But within a couple of days, AHS was able to find a company that would. The AHS representatives that I spoke with were up to date on what was happening. I was happy with the process. Once they found the company, the issue was resolved quickly. They just tripped the breaker and it stopped working. They had what they needed with them and fixed it. The heater has been working great.

When I bought the home, I didn't realize there was water running down my wall in the kitchen and we might have missed it when we did the walkthrough before we signed the document. I noticed it when I came back later that evening. There was a line on the interior that was broken which caused the leak to cause damage to my kitchen ceiling and my wall. I called American Home Shield and I must have called a couple of times but I wasn't able to get through. At one point, I had to wait on hold for over two hours.

We had some plumbing issues and filed an online claim with American Home Shield. The tech came after two days, however, some of the work wasn't done. We called him back but he said we needed to contact AHS. We tried to call, but we got a hold of the automated system and it wasn't letting us go through. However, we got it fixed now.

When our hot water tank had stopped working, I used AHS' web interface to submit the claim and it was very simple. It had six questions and a bill you have to pay. I then heard from them within the required 24-48 hours which is really where they say within 24 business hours, but they really mean 24 count hours, unless it’s a weekend. They’re not very clear with the eight fixed hours. 24 business hours mean three days, but that’s not what they mean.

The legs of my washer self-adjusted and it was not leveled so, it was vibrating like crazy. I went online on AmericanHomeShield.com, put a description of the problem and sent the claim in. Their customer service rep was great and told me that I'd be contacted by the vendor that’s doing the actual repairs within 24 hours. The contractor called, set up an appointment and came out. The technicians knew exactly what they were talking about, ran through the whole cycle and made sure that that was the problem. They fixed it and everything was perfect. Also, every time I have a problem with my air conditioner or anything, the service people would come right out and fix it. AHS has been doing great, always on time, very professional and easy to work with.

I filed a plumbing claim with American Home Shield, and the contractor came out and they said I didn’t answer the door. However, I was home and I never heard them, so they left. I was here with a friend and had four babies that day. It was loud in my house, so if the contractor knocked on my door at all, I would’ve heard him. If I didn’t hear him, then my dogs go ballistic. I called AHS on that day to see when they were coming because the issue has been for a few days. They told me what happened and that they were going to charge me $100 since they came out and there was no answer.

Our tub is physically in great shape but the heater does not work in it and the panels read nothing. I've submitted the claim to American Home Shield about four times now. I've usually had really helpful customer service people but it seems like they're reading off of cards. The first time I made a claim, AHS gave it to somebody but they failed to tell that person. The last time I submitted, AHS was not able to find somebody to repair so they gave us the okay to find somebody to do it. So, we are looking for somebody who is accredited and insured but I haven’t been able to find one.

I had a leak somewhere underneath the flooring between the living room and the guest bedroom in our house. So, I went online and filed a claim with American Home Shield. I told them that I needed a plumber that was capable of locating a leak. The plumber they sent was a good plumber but he did not have the capability of locating a leak in a slab built house where all the water lines are underneath the concrete. All he did was guess that it was the toilet leaking. I asked him what was he basing his guess on and he told me that if anything in there was leaking, they didn't see any evidence of any of the valves leaking, so it's got to be the commode. He pulled the toilet and from that point to the time he left, all he did was downgrade the plumber who did the work prior to him getting it and just talked about how sloppy the work was.

It's a very long and tedious process when submitting a claim with American Home Shield. There’s a lot of repetition for no purpose at all. It's like going through seven different steps to make sure that you get to speak to somebody. It’s fine to have everything automated and send you to the website but some of us older people have neither the time nor the ability to go through this process. We must speak to somebody with real life. The wait is extremely long. I have to wait two hours to be told that our business is very important to them but there was a hang-up. Most of the time, this happens.

I want to invest this time to write a review on American Home Shield. Had an electrical problem and call them, took 2 days for someone to contact me. Then sent out a someone to look at it. Said they could NOT FIX and kept my 125 charge for doing nothing.

Having a home warranty is very valuable to one’s home as things can break. American Home Shield did the door locks re-key and the dryer. Their claims representative was professional when I called to file the claim. Both of the contractors sent were very good. He fixed the dryer and the lady re-keyed the locks. It took them an hour and a half to do it. Everything went fine and it was an excellent experience.

My heater had gone out and the contractor sent out by AHS did his job well. I had another company come out prior, and they quoted me a brand-new heater and said mine couldn't be fixed. The contractor sent by AHS knew his job. I have a Trane heater and he knew everything about it. So, he automatically knew what was wrong. He was a very nice person and very clean. I'm very happy with the service and the heater works perfectly since the repair. Also, when I submitted the claim, everything went smoothly. It was very nice and comforting. I submitted it over the phone and the representative was very helpful. One should get AHS no matter what. I already referred several people.

I normally submit my claims online and whenever AHS call for that, it has been fine. But when I’ve actually needed to reach anyone with American Home Shield, it was awful. Twice now, I have been on hold for over an hour and I assume that is normal at this point. We had a few things fixed but the only thing that I had to complain about was the oven. They said that the installation may or not be covered and they would get back to me but they never did. Overall, American Home Shield’s performance has been good still, and I have recommended them. It’s impossible to get through a human being, but when you can arrange everything and don’t need to talk to a person, they're great.

I called American Home Shield and their rep was good. They sent a contractor out to fix my electrical issue. The contractors came out twice and they were very nice guys. They were able to fix our issue in about 30 minutes. AHS is worth it and everything was great.

The people I spoke with from American Home Shield are very professional. Though sometimes, when I have a problem, I ask for a supervisor. But in the end, things get usually resolved. Recently, I submitted a claim for a heater. The contractor they sent was very professional, and since the repair, the heater has been working fine. Other than that, we had a terrible problem with our refrigerator and I felt that American Home Shield wasn't acting on our behalf. It came to a point that we're ready to leave them because seven weeks without a refrigerator is unacceptable. That was very bad.

My dryer stopped working and when I called American Home Shield to ask if my dryer was under the insurance. The lady checked it and said that it was covered. She was very nice and she told me how the process worked. I told her what was wrong and she gave me the name of the company who would do the service. Sure enough the contractor came out three days later. He was very nice and explained to me that he had to first submit it to American Home Shield and tell them what was wrong. Then they had the chance to either replace the item or fix it.

I called American Home Shield for a plumbing issue and it wasn't long before a plumber called and came out. He was really nice except that he wasn't the one that unclogged my plumbing. He said he had to dig the floor up and take the concrete, and then of course all of that had to be replaced. He said it would be $12,000 because the floor would have to be recovered. I called my homeowners' insurance and told them what was going on. The adjuster said that the quote from the initial plumber was too high, and within a couple hours, he had his plumbers here and they unplugged my plumbing. The initial contractor didn't snake far enough, and if he had gone a little bit further like the other guys did, he might have broken through.

American Home Shield is a very reputable company. I’ve been with them for about nine years and I've always had great service from them. I filed a claim online for a water leak from the water pressure regulator valve that had raptured. Submitting the claim was very easy and their website was user-friendly. The contractors who came out were very professional, too. They identified the leak, explained all the options that I had, and fixed the problem. All was taken care of very quickly.

I'm not very technical so I have American Home Shield. My brand new $8,000 furnace didn’t come on and we were freezing to death. This happened on the coldest night of the year. It was traced back to the breaker box thing and I’m lucky the pipes didn’t burst. I always call my claims in. I know I can do it online but I’ve heard that you get a more instant response when you call. I called since this was pretty much of an emergency situation. There was also a garbage disposal issue. The air-conditioning was a total disaster because a technician kept coming out and just refilling the coolant. He did not bother to notice that there was a leak and did not bother to tell me that I was throwing my money away. I had to have them come every couple of months and track these little problems because the big problem is the 20-year-old system and it needed to be replaced. But I could have saved a lot.

I've had a horrible experience with AHS. I needed to have a broken kitchen faucet replaced. The first contractor they sent out was supposed to come out at 8 AM but didn't show up so I requested a second one and he was absolutely fantastic to work with. However, he came with a builder's grade faucet. I wanted a better one so I bought my own. I expected AHS to reimburse at least the amount that they were going to pay for the original faucet but the process of trying to get reimbursed was horrible. Whenever I would call and try to talk to a live person, I’d have to be on hold for 45 minutes to an hour. Then, the customer service people absolutely refused to take my request to be reimbursed. They even refused to let me talk to a supervisor. I finally had to file a claim with the Better Business Bureau to get a response and once I did, someone contacted me and I got reimbursed. The whole process took two months. I was very dissatisfied.

My air conditioner needed some maintenance replacement. I had it serviced last July and they told me it needed two items that were covered by my insurance. He did not write down the name where I can read it so I never got around to calling my insurance. Then in January, they came in for the second service, this time, with the heater. I asked him to tell me what he had written there and they told me. Then I had American Home Shield come out and replace whatever it was that needed to be replaced. I usually submit my claims online because I just cannot stand voicemail and I avoid it whenever I can. If there’s an online option, I go for the online. If the organization offers to contact with people and you go to a lot of prompts, I'm not really interested in going that route. The contractors AHS send are sometimes good but sometimes, they’re not. The one they sent recently was quite good.

The dryer went out and we called in a claim to American Home Shield. Their reps were good and a contractor came out within 24 hours. The contractor was a very good, experienced guy. He knew how to do the job and completed it.

We called AHS about the furnace and it took three days to get somebody to come out. But when the contractors came out, they fixed it fine. I would definitely recommend AHS to a friend. It’s a good investment.

We filed a claim for our washer and dryer over the phone to AHS. I got good service out of the rep that received my call. The contractor was very helpful and I ended up getting a new washer and dryer. It took about a week from when he was out there, which was acceptable. I’ve heard people complain about AHS, but I haven’t had any problems with American Home Shield and I’d recommend them.

When my garbage disposal went out, I just called American Home Shield and told them I needed service and they scheduled it. They sent a ticket and their contractor gave me a call four days later and then, they did the repair that day. The contractors were great. I worked with them almost daily, and they were good people. The service was good service and we saved money on repair cost.

The faucet upstairs wouldn’t shut off and the hot water kept running on it. We called American Home Shield to fix it. The contractors came out and said they changed the washers. And then, the faucet started leaking again. So, we called AHS back but we had to wait for two hours on hold and it was like the longest wait. They came out again and ended up changing out the whole faucet. We called because it was the same issue and we shouldn't have had to pay for it twice. But we ended up having to pay for it again. And then there was a leak downstairs from one of the faucets underneath the shut-off valve. It happened right when they were done replacing the faucets and we tried to explain this to AHS. It’s not fixed yet and we have another person coming out.

I submitted the claim for my home's heating system over the phone and the contractor AHS sent was very good. He did a very good job and my furnace has been working since. But some of the companies working for AHS could be better. They could use some better companies and they should have more options for the clients to choose from.

My Realtor mother had told me about American Home Shield when I was closing on my house and I’ve had them for about 14 years now. I had called in a plumbing deal. I put in some shut-off valves and thought I had a leaking toilet, where the ring was leaking, but that was not the case. They just tightened it up. But then, I had another call a couple of weeks ago, but I found out it was my irrigation system rather than plumbing and I ended up telling the plumbing company if I didn’t need them, I'll call the company in charge for irrigation system over, which I did. All my experience with the companies that work with American Home Shield has been good. A couple of the plumbing companies that they use are not that great, but usually, I use Budget, which is a great company.

I had a problem with my dishwasher and I called AHS to submit the claim. I talked to three different people and they were all responsive. I finally got to a supervisor the last time because I had waited in between times and it was past the time, and the supervisor had to approve waiving another fee. There were three different service calls that were made and each one fit something different so, the dishwasher wouldn’t work, it was cut off in mid cycle and I had to go downstairs.

We had an issue with the circuit board upstairs and the thermostat. The thermostat would not work properly because it's communicating with the upstairs unit. And it would stay lit up all the time and would blink a red light. I didn't know if it was affecting the way the furnace was working and that was what the issue was with the furnace. The hold time on the phone wasn’t long when I submitted the claim but I’ve heard that it was very difficult to set up an appointment sometimes. The contractor sent, Barnett Air Conditioning, was amazing. Then, the service guy, Scott, came a little more than a week. He diagnosed it right away and ordered the part. He was here when he said he would be. He took care of it very quickly. And if I have any other AC problems, I'm going to request him through AHS because he did a nice, professional job. He was very good at what he does and I’d stay with him.

I've been with AHS for 10 years now because there is value in their service. Some years I didn't have a claim, while other years, I had two which pays for itself. I had a repair that was not done and had to be redone but that was more of parts issue than a service issue. The most recent claim I had was for my AC's heat pump. Doing it online was easy. Their site works pretty well wherein I could get in and out quickly. And although I had to wait for them to get back to me, it was fairly rapid and the service has been good.

I usually submit my claims online and the experience has been fine. It doesn’t let us really get specific about what the problem is, though, which is one thing that we noticed. An outlet in the bathroom did not work at all and there was no reason found at the breaker panel. The electrician was wonderful and he was attentive. He listened and he investigated the problem thoroughly, and he found out that our GFCI was wired incorrectly. Since the repair, the outlet has been working great. Sometimes it would be nice if there were a couple of different companies to choose from, and we would rather have other people aside from the ones they send, particularly the plumbers. But as far as everything else, it has been pretty good so far. American Home Shield is a really good idea when you are buying a previously owned house.

My garage door was going up slow and I did not know that when they go up slow, that means that there is tension on the spring and something is going wrong. One day when I was pushing the button, the spring broke and the door came down really hard. So I called American Home Shield and they sent someone out who stayed for an hour talking with me then was on the phone with American Home Shield for about 40 minutes. The gentleman then told me that AHS declined my claim because it was my fault that the garage door broke.

The first time I submitted the heating claim with American Home Shield, I had a hard time getting through. I called the night when I noticed the temperatures had dropped in the house, and I told the representative that I needed someone to come out because the outside unit was already installed. That representative kept telling me there was nothing he could do, that he was going to send it over to a supervisor and that a supervisor would reach out to me. But no one ever reached out to me.

It's winter and my furnace went out. AHS is closed on the weekend, so I had to wait until Monday to call and get a technician to come out. The company that I was set up with only works from eight to four, which is the same exact hours that I am at work. I called them when I got off of work and they were not open. It was a disaster. And then, AHS set me up with a different company. They came out and said that my furnace wasn't covered since my chimney caused condensation, which caused the furnace to go out. I ended up having to pay out of my pocket to get it fixed the week of Christmas.

I was having some difficulty a month ago about my electricity and American Home Shield came out to fix it. It went out on a weekend so I had to wait. I did send them an email to let them know that I needed help. They got right on it on Monday and the tech was here on Tuesday. I explained to him that my house is old and the wiring was old. I had sockets that would blow the bulb if I turn on the switch. He went over the sockets and made sure everything was right. The switch in the kitchen wasn't working right and so they put something in the electrical socket and put in a new fixture. I only had to pay $75 and he got everything restored. The gentleman was the most professional.

I made an appointment with American Home Shield over the phone. The contractor who came was a nice guy. The problem was minor and he did it right away. We've had American Home Shield for a long time and they've done just fine. In fact, when my son bought a house, I told him that he should get AHS coverage for it because it's an older house too.

The two toilets in my Tucker, Georgia property were running after flushing it. The plumber, sent out by American Home Shield, came exactly on time and was really polite. He didn't see anything wrong and just changed the little toilet stop valve, but it was still doing the same thing when I flushed it so he adjusted the height where you can twist and tighten up the seal. It seemed to work when he was there, but it's worse now because it continuously ran if the handle wasn't pulled back up to the neutral or start position. I then resubmitted the request for this plumbing issue online while I was also doing another claim for the dishwasher, but the system didn't let me put in two requests. Other than that, the online claim submission was easy. It asks for the brand of the appliance and it's just clicking boxes.

In doing a telephone claim one time, I was on hold for 30 minutes so I went online after that. And submitting the claim worked out better online. You just put the information in and it wasn’t long after that American Home Shield sent me a text to tell me who would come in and look at the problem. The online part of it is good. It’s when you’re trying to get in touch with somebody that's hard. But you've got to wait for everything now because people are not hiring anybody to do it so everything is computerized. Besides, the claims reps treated me well and I got good customer service from them.

Our dishwasher wasn’t going through the cycle fully and the wands weren’t spinning, spraying, rinsing, and it wasn’t draining. I live about 30 miles outside of the nearest city and our city has only about 100,000 people. You would think it would be way more difficult to submit a claim and get somebody out here in a timely manner but it’s pretty simple. Also, I submit my claims online and it’s way better than calling in where I get stuck on hold forever. I don’t get anybody on the phone within 15 to 30 minutes. In the 10 years of my policy, I have loved the contractors that they’ve sent except two. One was way back when we first got the policy. That guy was creepy. There was a plumbing guy that I’ve warned American Home Shield as he was completely inappropriate and they took him right off the list.

We had recently bought our place and there was wiring near a wall that was non-protected. The American Home Shield electrician who came out said that it was a potential cause of fire. He also said that there were black marks up and down the wall and that the problem should've been caught by an inspector. Still, he could have been more thorough. He was a bit difficult to understand from a non-electrician standpoint. Instead of simply moving forward and saying that everything has been fixed, he could have come up with a solution to tell us why the problem would have been caught and what was done to resolve it.

Our shower stopped working and I was knowledgeable enough that I speculated that it was possibly a frozen pipe before the plumber got here. A plumber showed up but wasn’t able to do anything under our home warranty. The representative I spoke with said that a frozen pipe is not covered under the warranty. And it was a waste of my time waiting around for a contractor who wounded up being a little late and he couldn't do anything to prove or disprove if it was a frozen pipe. He couldn't fix it, too. Despite that, American Home Shield communicated with us quickly.

My heater stopped working, I went online and got information, then I ended up calling American Home Shield. The service was quick. The contractor was quiet but that was fine. I only wished he was more communicative. It was a little weird having somebody come into your home and not say anything. Also, it was odd that I didn’t sign anything afterward. When he left, my pilot light was still blinking even though it was working at the time. I was concerned it might be something else so I had to go back and do the paperwork through my emails to find out how to get in contact with them.

I'm been paying premiums for over 5 years now to AHS for my townhouse but the one time you need them-It's always such a hassle getting them to help you. My dishwasher wasn't working so put in a request 1/3/18. The contractor didn't show up for his first appointment. The send appointment he said she didn't know the company for the appliance then by 1/11 they figured out the motherboard needed replacement and wasn't available. They washed hands off our request- marked it as closed and when I call Vertex appliances they tell me now it's up to AHS shield to replace the item. Nobody from AHS has contacted me. When I call them today they don't know anything about what's going on- while they have charged me the service fee on top of my premiums. This is ridiculous. We have gone almost 4 weeks without a dishwasher not knowing what's happening next. Feels like such a waste of money spending on them. So frustrating.

My hot water heater broke and American Home Shield replaced it. The problem started when the water heater that their plumber put in started to leak soon after it was installed. I called them and they sent their plumber to look at it ($100 charge just for that). He looked at it and said it shouldn't be a problem. A few months went by and the leak got much worse (see pictures). I called them and they sent the plumber back out (another $100). This time he said it was serious and that if left as is, the whole thing could go and create a major problem. He also said that you couldn't just replace the leaking pipe but that the entire unit had to be replaced. After this, I was shocked when I got called by American Home Shield and they said that they would not cover this. I said "but you did the work, you didn't do it correctly, do you not stand by your own work?" They said they only cover units that are leaking and there was no water on the floor.

My heater was not working and I had to wait for the AC company to get in touch with me. Submitting the claim was easy but timing was terrible because it was Friday evening going into Christmas week so I was so cold. But this was in Arizona so it’s not that bad. My unit was 20 years old and it was time to be replaced. I went ahead and did that.

My stove wasn’t working and needed three boards on it. The tech that AHS sent came and replaced it. Now, everything is working fine. I filed this claim online and didn't have any trouble using the website. The tech they sent was excellent, very professional and through. Moreover, he cleaned up after himself and wanted to make sure everything worked. I had another issue and instead of using the website, I made a phone call. Fortunately, that time, I didn’t have to wait very long to make contact. In the past, I've sometimes waited for hours to speak with someone.

We have filed a claim multiple times to American Home Shield in the past. The most recent one was for a heating problem, but we canceled that appointment because we thought we had a problem and it turned out we didn’t so no one came out. When submitting a claim, we can go online or call them. Their representatives will then take our information, and they have been helpful. However, the last time we called, we were on hold for about an hour because they were having high call volume. They need to work on that so the clients are not on hold so long. Their contractors have been generally good, but we've had about two occasions where we weren't really pleased with the people they sent out. But everything usually works out as expected.

When the heat exchanger of my furnace had a hole in it, I submitted a claim to American Home Shield over the phone. I waited for 15 minutes and when I got to speak to one of their reps, I was treated excellently. The contractors that they sent out were knowledgeable and did a nice job. The furnace is doing now what it’s supposed to do after they fixed it. I have AHS for 15 years and I'd tell a friend to go for it. I've always had good luck with them. They've always been polite, friendly, up to par and got things done in a reasonable time.

When I went online to put a request for a leaking washing machine, American Home Shield got back to me within an hour. This was on a Friday and their representative said someone would be there Monday morning. The contractor was there Monday morning. He was courteous and professional, and then he had to order the part. There was a busted hose inside the washing machine that needs to be replaced. The part came in later on that week and the contractor came and fixed it. Since the repair, everything is back to normal. I can do my laundry now. If a friend or family member is interested in a home warranty company, I'd recommend American Home Shield. They're very good.

Our neighbor recommended Home Shield three months ago and right after that, everything kept falling apart. I submitted my claims online and recently, it was for the kitchen faucet that was leaking. I filed another claim for my tub faucet that was also leaking and the contractor is coming out today to work on that. On average, it takes five days for someone to come out. But overall, AHS would save me money in the long term. So if any other neighbor were to ask, I would still recommend them.

Submitting a claim to American Home Shield is fairly easy. You go online, sign in, and then click "need service", then you have to explain what you need. They would say the service repair place will call within 48 hours. Recently, I sent a message over to let them know that I had a problem with my washing machine. But since it was a holiday weekend, it's hard to get a call from them.

I have just added one of my other rental properties on my American Home Shield account. I've been with them for over 10 years. I've dropped them and then I picked them back up and I really like the new policy that they have. The old one was the reason that I left. We recently made an appliance claim and got four things done on the rental property. The stove, refrigerator, washer, and dryer needed to be repaired and we put all of them on one ticket. The refrigerator's door was bouncing back, so they fixed it. Also, the pilots weren't coming on right at the gas stove, the dryer was not heating to full capacity and the washer was not doing its full washing cycle.

Filing a claim online to American Home Shield was really easy and all of it was good. The claim was for my heating system that was not working properly. The contractors usually get here the same day or the next day. And I’ll give them a big plus for being professional and courteous. Although, they’ve been coming back and forth because they’re figuring out the little problems while fixing the heater. AHS has been good at this point and they’re letting the contractors come back to look at the problem.

I have a microwave oven in one of my rental homes and every time one contractor comes, you have to pay $75 and I was disappointed with them. They don't do the service. They just fix it for a couple of months. So I just went to the store to bought one to put on the top of the counter. The people that American Home Shield work for them should be honest with the work. People get mad. So I canceled and I pulled back again. And then we chose another company. When a customer calls in a problem, the company they signed up with will come and do the service but they not do a good job. Then they come to collect the $75 and then you call them back again after a couple of months.

American Home Shield provided the service which we signed up for and we got our problems resolved. We've been with them for 17 years now. We recently had an oven issue and I called them and indicated what the problem was. The vendor contacted us right away and came out after a day and had the issue resolved. It was a quick response. He was also very professional and knew what he was doing. The oven has been working fine and I was happy with that experience. I was pleased with the company.

Our heater was not working. I submitted a claim to American Home Shield over the phone and I was on hold for an hour, which happens every time I call them. It was a little cold and it was good that the contractor came out fast the next day, and the heater is working now. We’ve been with AHS for five years. The dealing has been good when I spoke with their reps and the contractors that they sent out have been all right. But they should get their call time down a little bit to improve their service.

The motor of my heater was blowing out cold instead of hot air and I called American Home Shield to file a claim. They got right on it. Their contractor was on time and it took him just a day to figure it out. They did an excellent job. We've had AHS since we bought the house last year and I would recommend them to anybody.

I have been having problems with the replacement washer that I got two years ago through American Home Shield. When the Burke's technician came out, I described to him what the problem was. I told him that when I get on the bulky side cycle, like with the bulky sheets and towels, it wouldn't go through all the stages and it would stop. He did some diagnostic test. First, he had to level it off and a whole bunch of stuff. He got different parts and I have all of my receipts. Then, the problem continued to occur and they sent out another senior tech person under Burke's Appliance and Repair. He said, "We had a code about the lid not locking." I said, "Yeah, that happens too." But that started after they did the first initial diagnostics and made some changes.

We had an issue with the dishwasher and the contractor came but he couldn’t fix the problem and he's writing to or communicating with American Home Shield to get their approval to get a replacement part. It’s been going on for a couple of weeks now. He did a workaround and it wasn’t satisfactory, just until it gets us through. The plumber was very competent and was a very pleasant guy.

American Home Shield is a good service and so far, they come in a timely manner when I call. And when the air conditioner or the most expensive things break, they’re very resourceful and have a reasonable rate. When I went online to file a claim for the heating element of my dryer, the contractor was a really nice guy and professional too. He did everything like changing the heating element and cleaning up.

We called AHS for a plumbing problem and also to double-check on the toilet as it was leaking. They called out a vendor and that vendor contacted me the very next day. They were fast to get a contractor and contact us. I submitted the claim online, which is something that I very much like about AHS since I can have an online account and could submit my claims or requests to them. The contractors were professional and knowledgeable. They came out and fixed the problem the next day. I submitted the claim on a Friday and the plumber came out on Saturday so it was great. The toilet now performs perfectly. We also had AHS service a dryer previously. That was submitted online and they had another vendor come out for that. It was smooth. We would recommend AHS to other people. It's a bit of a peace of mind. We've used them a couple of times and it has been worth our time and money.

We’re very satisfied with American Home Shield. We had trouble with our heating unit so we called them and they sent somebody to fix it. The representative we spoke with was very helpful. Then the contractor called us first before he came out. He looked at the heating unit and worked on it. He had to get a part to fix the unit but he couldn’t get that part for a couple days. So while he was gone, we set the thing up so that the unit could run and we would still have some heat. The contractor knew what he was doing, and I would use them again. We told our friend that we’re very pleased with American Home Shield. It is just that it costs a little more money and has gone up every year.

I filed a claim with American Home Shield online for my tub that was leaking and they sent a plumber out. The guy was all right but I wasn’t satisfied with him. My wife was disenchanted with him. She was not particularly happy with the remedy. It was a simple repair but the plumber said we needed to get a part that was $500. I called AHS in response to the solution he offered. Their reps were very courteous and they treated me well. They asked me if I would like to get a second opinion on it and I did. I was very satisfied with the second plumber and my wife liked him because he fixed the problem. He simply put some plumber’s putty on it and it fixed it.

We had an issue with our refrigerator wherein the ice maker broke and American Home Shield replaced that. We also had a little bit of problem with the dryer and they had to come back out. I normally just call and make an appointment and the experience has been good. Their reps were very polite and very nice. We had a couple of problems with contractors so once we have a contractor that's reliable, we keep their name and request for them.

I submitted a claim for my heating and a claim for my electricity. American Home Shield sent someone out for the heating, but no one ever came out for my electricity. They charged me $200 dollars on my card, so I was also charged for a service that I didn’t get. They said they were going to refund the $100 but I never got it. There was also a guy that was trying to force us to get a new air conditioning unit. He was trying to use some kind of scare tactic, saying that I needed a new AC. He saw the carbon monoxide that I was having and I told him that somebody came a couple of months ago and they didn’t say anything about a leak. But because I wanted to get a second opinion, he just fixed the heating and didn’t do anything with the AC.

I had a few claims with American Home Shield, for the refrigerator, the AC and the furnace. The first time they fixed the refrigerator, it didn’t work so I had to call them again. I also wanted to make sure that I wouldn't get charged for the service fee again. It was a long wait but I was able to talk to them. After that, I was able to do it on the web and I was surprised that it was very easy and efficient. I didn’t have to wait on a long call either.

I’m very happy with American Home Shield. I’ve been with them for several years now, and I just stopped it for a while when we moved, and then I picked it right back up. Last spring, I called in to submit a claim for the washing machine. The tech is good and the washing machine was repaired, however, in less than a month it was doing the same thing that it was doing before. So, I went back online and submitted a claim the second time. A different rep came from the same company. He was very informative, and just like the first guy, he was very respectful. Both talked like they knew what was going on with the washer and I had every confidence in them.

The heat of my furnace was off and when I submitted a claim for that with American Home Shield I had to be on hold for about 40 minutes to get through to them. Trying to get through American Home Shield is like pulling teeth, it’s going to take forever to get the teeth out. Another time, I was on hold for an hour. One time, it was two hours. It was a total of about four times of calling before I finally said, “Look, I don’t want to talk to you no more, you don’t sign your paycheck, let me speak to your supervisor”. When that person got on, I said “No, let me speak to your supervisor”, and that’s the only way I was able to get help.

We had a copper pipe that was leaking and American Home Shield sent out a plumber to repair the issue. Unfortunately, the plumber had to come out three times before it was fixed. Ultimately, the problem was a water heater gone bad and it was sending current through the pipes. Trying to resolve this issue was cumbersome and a pain because our water heater interfaces with our HVAC system. American Home Shield did not have anyone of their vendors that work on our type of water heater so we had to find our own. It was a $4,000 job to replace our water heater. After we went through the process and found a licensed contractor, American Home Shield then told us that they only would reimburse up to $1,600 because of the type of water heater we have which we weren’t aware of.

I had some leakage in my bathroom and the contractor sent out by AHS helped us to change one valve in the bathroom, and then, patched the wall. There’s no leakage from the wall now. I also had a claim on November 29 and this was my most recent one. It's changing a faucet and the garbage disposal in the kitchen sink. Since the repair, the disposal works properly. The contractor has been efficient and effective. The service is a 30-minute work, and was professional. Submitting the claim with AHS was efficient as well. I did it online, and AHS’ website is user-friendly and well-constructed.

We informed American Home Shield that our water heater was broken and it had to be replaced. We also gave them the model, and then the plumbing company came and they said that they brought a shorter and fatter version of a different brand. They also said that they needed to change and extend gas and water lines. They asked approximately $600 as an extra cost. I called American Home Shield's customer service and I had to really talk, fight and travel to get a second opinion because the water heater costs only $395. Even if I was paying the water heater plus their installation fee, they were charging $600 on the top of that. I felt it was not a right thing. They were trying to take advantage of the situation. Then the second company came and they could do it right away. They did well and everything is fine now. It was a very bitter experience, but American Home Shield is a good company and I've recommended them to several people.

We were trying to sell a condo and the buyer wanted us to put a brand new water heater in. The water heater was working but they said it wasn’t working. My real estate agent said to just call AHS and ask them about it. The tech came out and looked at it. They said that for the age of the water heater, it was doing what it needed to do. I was not going to replace it unless they said it was bad and I was very happy with the outcome. I was really surprised that submitting the claim was easy. I had no idea that I could call the warranty company. Once I took that warranty out, I didn't know that it would cover something like that even though I hadn’t sold the property yet. My agent informed me of everything and I said, “Wow, that’s wonderful".

I submitted my heating claim with American Home Shield online. I tried to get through it on the phone several different times and one time, it said it was a four-hour wait. The contractor they sent didn't do any fixing. He just sat on the side of the unit and it froze up the very next day again. He didn't do any wrapping to prevent it from happening again. I’ve been trying to keep it from freezing up and now the temperature has raised. I had already paid for one visit and I figured they would send the same people back out. I tried to call them back another time but I couldn't get through so I've not tried again.

First the customer support is horrible. Wait times of over an hour. The customer reps say they will contact me the next day with information regarding my order; they never do. I had to call again and wait another hour (3 times) to get a hold of representative. I requested help regarding my air conditioner that was not cooling. The first service repairman came and recharged the system. Quickly left and told me that cooling coils need to be replaced but warned me that AHS will never do it. They will try recharging and using agents to try to repair the leak. The AC did not cool the next day. I requested another technician. He recharged the system and added more sealant.

AHS was going to repair my air conditioning, but it was old so it was best to get a new one. But then they discovered that the electric panel had been arcing and could cause a fire. That was the biggest expense that Home Shield provided. If I didn't have a problem with the air conditioner and heating system, I never would have known it. They replaced the electrical panel for me. The guy that was putting my air conditioner in submitted the claim online. AHS had a very reputable electrical company come and work on it. The two gentlemen were here most of the day and they did a very professional job. The guy that did the air conditioning part of it and then the electrical company that AHS hired out of Fort Smith were very good.

I got American Home Shield when I purchased my home and I've had it for over three years. I've also purchased a policy for my mother's home. During my first year, I thought the service was okay but I'm very disappointed with the service at this point. In my home, I had an older air conditioning system and it was leaking Freon. They just kept sending guys out to put Freon in it, but the Freon would just leak out again. Finally, one guy came and he snooped the coils. He said that both coils upstairs and downstairs were leaking and needed some huge amount of Freon.

The filter of the pool cracked so I made the claim with American Home Shield online since it takes forever to do it over the phone. I've never waited for more than 20-minutes then I hang up before I could hear their voices. The gentleman who came was very nice. He fixed it and replaced the filter and it was done very quick. They also treated me really well. Everything is working fine now. I would recommend AHS.

We have a fuel pump heater and a regular heater. It was making noise outside. Texas has been really cold this month, which we hardly ever have, and it was freezing. Once I put the heating pump which is the emergency heat and the switch on the regular heat, it was throwing cool air. When you have a heating pump, you have to switch it to emergency so then it comes out warm because the temperature is very low. I turned it to emergency, and it was still coming out cold. So I called AHS and they sent a contractor to come and check it because we weren’t having any heat. I had to wait like a couple of days.

I woke up one morning and there was no hot water. I called American Home Shield and the claims rep I dealt with was professional and handled my claim. However, by the end of the day, the hot water was back on. So I called before the contractor came out and canceled the service. We've had American Home Shield for six years now and it’s very valuable. My husband and I are an older couple and we appreciate AHS for doing their thing.

When we purchased the home, it had the same locks on it and one of the things that were included in the AHS warranty was having it re-keyed. Submitting the claim went great. The contractor who came here and made the keys was very friendly and efficient. Everything is great so far.

It took three days for a technician sent by American Home Shield to get to our home after we submitted a claim online because our furnace quit working. While he was good and got it repaired, I would rather not have it in three days. Other than that, it has been a positive experience.

I scheduled my claim with American Home Shield online for our air conditioning that wasn't producing hot air and it was easy. I logged in and did it. The contractor was professional and courteous. He let me know when he was on his way and came on time. He fixed the problem, repaired the unit on-site and it's working good now. My house is warm. In the past they sent somebody out that couldn't repair it, but I pay prior and I was supposed to be refunded for the service fee. It took them four months to get the check for me and every time I called I got a different song in the end.

We had a pressure valve on the top of our water heater go out and it got progressively worse. I went to American Home Shield's website to submit a claim and it was super easy to just click and tell them what I needed, rather than calling and waiting so long, and wait for people to call back. The technician was topnotch and nice, knew what he had to do and got the heater repaired in a couple of days. Its performance has been wonderful since the repair and my water bill is decreasing now. AHS is straightforward on what they cover and what they don’t. The warranty is easy to use, the price is comparable to everybody else nowadays and they get the job done.

I have had American Home Shield for four years now, and I recently had a plumbing claim for my hot water heater. It had the pilot light out and the techinician said a piece was missing on the bottom where it keeps the dirt out. And he couldn’t turn it on because it would be a danger. So he just struck the power line. I talked to American Home Shield and they said they could send somebody out, but I wouldn't have hot water for a day or two. So I just went ahead and told the technician to put one in. And I paid $1,300 outright.

We’ve had AHS since we bought the home in the middle of October. Sometime around December, I noticed the ceiling was wet. It was a leak around an elbow of a pipe leading up to a sink and it was inside the ceiling. I set up an appointment online and American Home Shield’s website was easy to navigate. AHS sent a contractor and he knew that it was within the walls but he couldn’t get to it. The home warranty didn’t cover anything within the walls so we got it fixed outside of AHS. I’ve also filed a claim with them for a dishwasher that stopped working and it wound up being a small solenoid switch within the control panel. It was fixed and they also fixed an icemaker, too. The water pipe was repaired, plus the dishwasher and the icemaker have worked since the repair. My experience was easy and I’m satisfied.

Our heater wouldn’t come on at all, but I knew it was a minor thing because before I called American Home Shield, I have gone to the fuse box and cut the heating system completely off and reset it. Sometimes, it would come on that way. But then, when it wouldn’t work, I made the call to AHS. It was something electrical that I didn’t know anything about and I needed to call somebody to come out and look at it. The contractor went right to the problem and fixed the issue in less than 20 minutes, and I haven’t had a problem with it since. They were very friendly, too, and I would highly recommend them. We’ve been totally satisfied with AHS. It has been a huge help and money saver because if I didn’t have it, then I’d have to come out of my pocket.

A contractor had come out in November and fixed the furnace. However, about a month later, there was ice forming on the outside of the building, and I could smell gas. I just knocked off the ice and called American Home Shield to make another claim. The guy who came back out said that the flue pipe was tilted, and he made all the corrections. He and I were under the assumption that American Home Shield was covering everything, so he fixed the problem, but the following week, we got a call saying that it was not covered. It does say on my contract where everything is basically covered, but for some reason, American Home Shield did not want to pay that, and I have not talked to them again.

We filed a claim online to AHS for our refrigerator that kept going on and off. There was a delay in getting the contractor to come out and it took almost a week for them to come. When the contractor came to try to fix the refrigerator, they didn’t think they would be able to so they submitted the claim for a replacement. They called Thursday approving the claim and said it would take about two weeks for the check to arrive. AHS needs to speed up a little bit, but they are definitely worth it.

AHS sent someone to fix my washer as its sensors were messed up. It was easy to call and submit my claim. Moreover, I only had to wait five minutes on the phone. The rep I spoke with was professional. I've been with American Home Shield for several years and it has been worth the fees.

Our double-decker washing machine was banging and making a lot of noise. I called American Home Shield via phone to submit the claim and let them know that whoever would come out needed to undo the screws on the bottom of the sliding doors because they were overlapping in front of the washer-dryer for about six inches. Their first response was that I was responsible for that but I said it was not something I could physically do because I had knee surgery. I was asking them, not just for good service, but for compassion. If I had a contractor I would not have American Home Shield. But the first company said they were not going to do it. They left me a voice message and sent an email saying they were cancelling before even talking with me. I couldn't deal with it right then. I was dealing with healing my knee and I needed to pay attention to my movements and being on crutches.

We bought the house on December 1st and we’ve been with American Home Shield for a month and a half. When the garbage disposal unit leaked recently, I submitted a claim with AHS online and their website was easy to navigate. Within 24 hours, the contractor came and replaced the unit and my wife said the techs were nice. Since then, the garbage disposal unit has been good. I submitted another claim for the ceiling fan before, but AHS said it wasn’t covered. There are different levels of warranty and I didn’t have coverage for that.

I have been a customer of American Home Shield for a long time now and it is easier to navigate online than it is to get through on the phone. Each time I've called on the phone, I had to wait an hour. In one case, I got to a number then they directed me to another number which put me in another line which was even longer. My recent claim was for my washing machine and it was time-consuming. There were two technicians who came out. The first one supposedly fixed it. It was good for a week or so and then it started leaking again. And that's when from the same firm, another technician came out and said it was not reparable.

I talked to a representative when I filed the claim for my heating unit and he was very helpful. The contractor was here the afternoon and he was knowledgeable and knew everything that was going on. The heater is working properly now. American Home Shield was great and right on top of things. My brother talked me on to AHS and I recommend them to friends.

My service box was 25 years old and it shorted so I filed a claim with American Home Shield. I pay every year so I just contacted them and went through the process. However, American Home Shield didn't provide a human being to speak with. On their voice activated claims phone number it selected plumbing when I said electrical. So they mismarked my claim and a plumbing contractor came out. I went without hot water in the winter time for 10 days but in the end, my service box got replaced and the electrical contractor did a great job.

We had a pipe leak in the laundry room. I called American Home Shield and they sent someone out who did the repair. The contractor was great. The last claim we had, they replaced a ventilation ducting in the attic and it made the ventilation adequate now. I also need some more ventilation work and I am going to call that company to come out and give me an estimate.

American Home Shield's representatives and the contractors were very nice and professional. I asked for something extra from the contractor and he did that too. However, I find everything expensive.

I'm happy with American Home Shield and I’ve used them quite a bit. I've also used their website before so I’m familiar with it. I have their app on my phone as well. I filed a claim as my heater burned up during the New Year’s as we were getting ready for the party. I had the fire department throughout the house because my house was burned up. Everybody was out for three days because of the holidays and the weather. The first contractor who came out was fine but they didn't check the system. When the same company came back out, they said that the system burned up. We were out of heat during the cold snap that we had it going to East Coast for about 10 days.

I just got the service with AHS in August and it has been a little rocky. When I called about my heat pump, they sent someone out who took a look at it but the contractor said that they were not qualified to work on that type of unit. I was then told that somebody else would call me within 24 hours to reschedule. But nobody did, so I had to go back into the cue and get somebody else out. When I did that, they assigned it to the same contractor who already told me that they weren't licensed to work on my unit. So I had to go back in the queue and call again. It was not easy to get through their lines. The other day, when I was trying to call, it was a two-hour wait. Once I finally got through to someone and told them what the issue was, the contractor ended up having to call them back to tell them not to send the same people out. So they sent somebody else out and it worked out fine. Later, I had a couple of other claims and they all worked out fine.

My ice maker stopped making ice because it had stopped pumping water. American Home Shield contracted the company by the name of Coyote Appliance and they've been fantastic. The icemaker needed a new water pump and they replaced that. Through the AHS provider, Coyote Appliance, they've done a good job and I had a great experience. I'm glad I have the insurance. I had a problem earlier with an ice maker, a freezer, and also another ice maker and my experience was always the same. They came when they said they'd come and if they could fix it on the spot, they did. If they needed to order a new part, they did and came back to do what was necessary. If you want affordable and professional repairs for your appliances, AHS is a good place to be.

AHS does everything for us and we don't have to do any paperwork. It's brilliant and I tell my friends to get their warranty. When we have a claim, we'd give AHS a call, then they send us an email telling us which contractor would be coming out. Then the contractor would contact us and make an appointment. When they come out, they normally give us a quote. But it depends on the contractor and the kind of claim we have. We usually pay $75 but if it's a Freon problem on the air conditioning unit, sometimes we have to pay more on top of that amount. On the day of the appointment, the techs would also give us a call saying they are on their way. Recently, there was a problem with our compact dust, so we called AHS. They sent somebody out and that went great. It took 10 days for them to get the part they needed, but when they got it, they came back and did the repair straight away.

We first turned our claim in for our stove last December 31 and we are still waiting on a repair. American Home Shield keeps putting us off. I called twice and told them to have a supervisor call me because nobody else gives me anything other than a first name or a number. They refuse to give me a supervisor. I waited on hold on the line for two and a half hours to be told that somebody would call me in 48 hours, again a supervisor and again nothing. They finally said they were going to replace our stove but they have not given us an amount to use and every time, it was 48 hours so it will be 48 hours for them to look for parts.

I called to submit a claim to American Home Shield, they sent somebody out and I paid $75 online. Their claims process was very easy and the contractor they sent fixed the issue. The plumber was very nice and he came out in a good amount of time because when you have a plumbing problem, you need somebody right away. He came out quickly, took care of the problem and we were very happy with it. It has been a very positive experience. We really like having American Home Shield. They're easy to work with, it is a good company, everything's been on the level honest and it's a good service to have.

I had a problem with my water heater. I had to pay for the replacement first and then they partially paid for some of it. I submitted the claim over the phone and I had to talk to them a lot. I have to constantly stay on the phone for three hours. They need to do something about this because I constantly had to just sit on the phone and wait for someone to come on the line and talk to me. Other than that, the contractors they sent were nice.

I have spent hours on the phone trying to get our furnace replaced. Several ball drops between the furnace company and AHS. It has been a week and I found out today AHS has not even ordered the furnace. Worst customer service experience. No one has authority or accountability to actually make anything happen. No supervisors available to help. Would strongly suggest you find another Warranty company!

I needed some appliances fixed and I filed a claim with American Home Shield. I like the ease of filing a claim. I just went online, filled the forms out and it was done and it went very well. The contractor got ahold of me within 48 hours, made an appointment to come out and did the job well. The first contact was about five days then about another seven days to get the repair done for the part. The timeframe was good and I have no complaints. I'd recommend AHS.

My microwave went out on Jan 8th, called AHS and 2 days later repairman came out. Said it needed a new one. It is now the 25th of Jan and still no replacement or repair. I am still waiting for any word when I will have one.

We had an issue with our refrigerator. This is the second time we've gone through the refrigerator problems with American Home Shield. And it was a problem with something that was frozen over but at the same time, the weather stripping that keeps all the cold air in the fridge is coming off. It was already replaced one time by AHS. The gentleman who came over said he is going to order the weather strippings again. Meanwhile, he fixed up the frozen part of the fridge. Here we are in January and I still can't get this rectified. This is just an outstanding case that's been a problem.

My garbage disposal unit was leaking very heavily and I submitted the claim for it with American Home Shield over the phone. The guy that got here was very professional, friendly and on time. He explained what the problem was. We've lived here for about eight years so he decided that it was not fixable and replaced it with a new one. He put a brand new one in there, and he was in and out in a good time. It's totally fixed and I haven't had any more problems. One time though someone came out to work on my clothes dryer and he didn't speak and understand English very well. We got through the job but it was just a little annoying with him not understanding what I was saying and there wasn't a lot of communication. But we've used American Home Shield about five times over the years and I had nothing really to complain about as I had good response and professional service from them. I would recommend them.

I called American Home Shield for a plumbing issue back in December. Their rep was very professional and respectful. They made it very easy for me to have my stuff taken care of. Once I called, it was not very long before the technician came out. He came either on the same day or the day after. The faucet on my bathtub, even when it was in the off position, was still leaking water. Once that got fixed, the technician also told me that there was a power surge in my house at some point, which had turned off my water heater. He then told me how to reset my water heater so that I could have hot water again. He was very respectful and polite. He kept things as professional as possible and answered any kind of questions that I had. Everything has been great since the repair and having hot water is wonderful. It was a great experience and very low maintenance on my end.

I’ve used American Home Shield a few times and they're good. But if there’s a problem and I need to call them, I will sit on the phone for over an hour waiting for them to answer. I also have an issue with my stove and they haven't been able to figure it out. The oven went bad and so they wanted to replace the oven. But they can't replace the oven on this stove. It's a Thermador and it's a one unit. And then there's something wrong with the burner. The tech made a list and ordered the parts but the insurance company told him it's not worth it. They told me to buy another stove and they'll contribute $2,300 to it but they weren't able to serve it. It cost me $20,000 to replace it and it cost $1,500 to repair but they won't do it. But, other than that, they’re fast and I like them. I highly recommend them but for this particular issue, they didn't know what to do with this high-end stove. They went around in circles. Other than that, they've been quite a pleasure to deal with.

I recently submitted a claim to American Home Shield for heating issues. The gentleman gave us a quote for a new furnace. However, he had to come back four times. It was for ordering the part, assessing the item, coming back and installing it, and then coming back to check on it. And we had to pay the deductible each time they came out. Nonetheless, AHS was very satisfactory and their reps were pleasant to deal with. It wasn't difficult at all once we knew where to go. We've been considering adding on appliances to the plan. My real estate agent thought that she got us on an all-inclusive plan, but apparently, some of the appliances aren't included. AHS is beneficial and helpful for us. However, having to pay a different deductible each time they come would be challenging. But other than that, it was a great service and it saved us money. I have recommended them.

When I submit a claim to American Home Shield, it is always online. I don't ever call them on the phone because it's a guarantee that I might be on hold for one hour or longer. And while it is easier to do it online, they should definitely make some changes. As their policy is right now, if you have multiple kitchen appliances that have issues, they can all go on the same claim. But, you can only make a claim on one of them online. And then, when the technician gets to you, they have to add those other items to the claim. If it's something like minor, they could do it when they're here. It could be something that they have on their truck, and then they can go ahead and fix it. But instead, they have to submit a claim for them to come back the second time to do it.

The first time I had problems with the front loader washer was when the part that goes around wasn’t turning. I submit claims by phone but it’s impossible to talk to a live person. They just ask what’s the problem and the name of the appliance, and they always line me up with someone. Before I get off the phone, they send me an email and they tell me who’s supposed to come out, and if I don’t hear from them within 24 hours, I give them a call. But they always called me, and they are really nice about everything. American Home Shield is really good about getting somebody out, and I called on a Sunday. However, the company that came out the first time didn’t tighten up something, so I called American Home Shield again and they sent out a different contractor who fixed everything.