American Home Shield Reviews

I have been a customer for over 10 years with AHS. I have had a lot of bad experiences with the company. Hence, the 1 out of 5 or 20% rating. Most of my issues concern the central AC in my home. Contractors have "fixed" evaporator coil freezing up on a few occasions over the past 10 years. Once the contractor said he had to replace the coil. We waited several days in a hot Florida summer for that to happen. More recently, same problem, contractor said the evaporator coil needs to be replaced and we would have to pay the rest of the Freon charges since AHS only pays ($10/lb?).

On the first hot day of this year we turned on the air conditioner and found that it was not cooling the house. I called American Home Shield and they assigned a contractor to come to diagnose the problem. He came here last Friday, May 8, 2015. I needed a new compressor. My air conditioner is an older Freon based unit. I was told that I would need 8 lbs of Freon, for which he charges $70.00 a lb. AHS only pays $10.00 a lb, so it would cost me $480.00 in addition to my service fee of $125.00. I was told that within 24 hours this information would be sent to AHS.

It has been a good experience with American Home Shield so far. We had a plumbing issue, it was taken care of as soon as we called it in.

We recently called for AHS services when we had a power outage in the house. We called on Saturday and it took several attempts but when I eventually spoke to someone, the lady was very sympathetic and helpful in trying to get somebody out here as soon as possible. It took until Tuesday for them to come out and fix it, and we didn't appreciate that. We had to run extension cords from the garage to the side of the house that had power so we wouldn't lose the food that we had in the freezer and the refrigerator. Although, everything's been performing great since the repair.

I need to warn others about American Home Shield (AHS) that when you have something that needs to be fixed, they will try to figure a way to deny your claim by interpreting your contract. In my situation, AHS denied the claim to fix the AC saying it was not installed. The AC was installed and working for years. AHS sent out a service provider to check and he came back with a report that there were two wires that were disconnected. This was enough for AHS to deny the claim to fix the AC. After contacting the service provider, he said he could provide the service directly to me without using AHS and would cost 3200 to fix. Doesn't this whole thing seem fishy? I really regret signing up with AHS.

Every time I call AHS (even to make a payment on my account) I get a Customer Service Representative with an attitude problem. As is stated with all company phone calls: "For training and quality purposes, your call may be recorded." Well, I hope that some high ranking official in the company actually listens to the conversations that take place between representatives and customers because this customer service attitude problem for sure is not helping AHS.

I recommend and value our warranty. Very positive results with my stove and dryer. The Air Conditioning coverage could be better but the repair service is great.

Contact AHS for service on my AC unit. Vendor determined the unit need a replacement compressor. AHS contacted me to inform me of the terms of replacing the unit / major changes in cost to me versus 3 years prior. I agreed to the terms of replacing the unit. Vendor replaced the unit. Several days later I contacted the vendor and AHS and informed both unit was not cooling correctly. Vendor came out about 11:20 and reported the unit was functioning correctly.

I have American Home Shield come twice a year and I also pay extra for my annual AC check and everything has always been good. The representatives and the contractors have been very good, they were professional and have always cleaned up after themselves. I have had no issues with repairs and they work as they did before. I recommend them.

Hello - I'm trying to reach someone to help me with a warranty issue. I've had American Home Shield for less than 1 month. The warranty service came with the purchase of my new house. Here's my current situation: Prior to buying the house the home inspector flagged the hot water heater as leaking. The sellers called AHS and a service provider was dispatched to look at it in late March. (Based on the reviews of the service provider, AHS should more carefully evaluate service providers, but that's a separate issue). The service provider said there was nothing wrong with the hot water heater.

My garage door wasn't opening or closing properly. The repairman made some adjustments and left. The door seemed repaired, but after just a week it is starting to act up again.

We had a leak in our bathroom and it came through in the dining room ceiling. We called AHS and had it repaired. They sent a guy here and he had me write a check to him for service charge and I bought the stuff for the repair of the ceiling for repainting. He did a job okay. The only problem was it made our floor wet and he didn't do anything about that. We're very pleased with American Home Shield. Most of the time it does very well.

Any time I needed the work and I called American Home Shield, they were very nice and helpful. I had peace of mind, they take care of it and they always have send good specialist who knew what to do. I have been very happy with them. They are very quick even I had problem on Sunday, it was taking care of it.

The worker showed up on time and was very friendly and did a good job. I'm so glad we have American Home Shield!

My refrigerator has been freezing since my first call on February 9. A service tech came out after about a week wait and changed a part. Within 30 days it happened again. A recall was made and a tech came out and reprimanded me for defrosting the refrigerator because he had a harder time diagnosing the problem. He worked on the inside and left. Needless to say it has frozen again and another recall was made. This time a new service tech came out and ordered more parts. I waited 2 weeks for the parts and when he came back and opened the back of the refrigerator and started making the replacements, he determined the coil was bad and called the company. He recommended a replacement refrigerator as he could not unclog something inside.

I was very impressed with the speed with which they called me to schedule the appointment to come out. We've had AHS now for six years and we had several claims filed on our last house. The people that they send out were great. They were courteous, professional and did their job well and quickly. So overall, we've had a lot of very good experiences with AHS.

It was pretty easy submitting a claim with AHS. My most recent claim with them was for an air conditioner. Their representative was helpful and kind and the contractors that they sent out were really good. And so far, the performance of the AC was good after the repair. So, everything was fine. They always take care of my concern, so I appreciate the service.

AHS as far as I am concerned is FAR from being a 4 stars company. What I have gotten so far is: plumbing. AHS wanted to give me $750 for the repair BUT the crook they send me wanted another $700!!!! I had it fixed for less than that!!!! Refrigerator: The lame repair man left without saying much and never left a report to let me know what was wrong! I did end up buying a new fridge since my tenant could not wait anymore since their food was spoiled. From my experience: the contractors they send you are not efficient AND if you read the contractors or companies they send you reviews you may be surprised or not to see low rating. I am giving 2 stars by pity!

I've only used American Home Shield once and it was okay. But the company they sent out for my AC repair were crooks. What AHS does is send out contractors who they recommend but the contractors try to rip your head off the prices and say that AHS doesn't cover probably anything. They try to charge you and they want you to buy a new AC system. AHS can be rated with a perfect 5 star for contacting the contractor and having them come to your house, quick response of timing and taking your monthly payment on time. But rating them on who they use would get them a 1 star because the company they sent was terrible.

There was recently a leak in one of my pool pumps so I filed a claim with AHS. It went very smoothly. The contractors did a great job. The only thing is that I would like to have a little more write-up of what was repaired. I really have no documentation about what was done and what the cost would have been if I had had to pay for it out of pocket. Otherwise, I am happy with them. I'm very, very supportive and I would recommend AHS.

It's the second problem that I'm going to cancel my contract over.

AHS help to ensure that any appliances are kept in working order at all time. Their choice of contractors ensures that the right people call at the right time and provide a great service.

Our contractor was outstanding and did excellent work. While it took longer to get the project started that I would have liked, it was completed to my total satisfaction. Our hot water tank was ultimately replaced which required some replumbing and reventing which did accrue additional costs not covered by the plan, but the tank was fully covered. We chose to upgrade to an even better fast recovery tank and the contractor worked with us to accomplish our goal.

Our recent claim was for the dishwasher. The claims process was fine, though a little confusing about what we could and couldn't order. There was a little confusion when one person would say one thing and then somebody else would tell us something else. It took a little bit but we finally got it figured out.

I'm a single mom and when things break down you know repairs are a fortune so it's a true blessing that I have AHS. Most recently there was a leak in our bathtub. The water just kept running! AHS has courteous and friendly claims reps and their contractors are awesome. I've only had one bad experience and it's not with them, it's with the contractor they sent out to me in which I've told them never to send back to my house. I had a few other incidents and since then they've never sent him back to my house. With all these, I'm always recommending AHS to my friends.

My refrigerator became disable 12/2014. After two different contractors came out to repair- each time it did not work. I have purchased a refrigerator, because I had no way of keeping my food from spoiling. I am requesting some compensation for the new refrigerator. It is my desire to hear from you soon. This will determine keeping my contract. You can find other information on your website.

It was very easy submitting a claim with American Home Shield. Basically, they just took the information, set up the contact and everything went really smooth and the company called shortly after that. The service company and the service technician that came out were very good and have been very helpful. They did some warranty work and were good enough to help us in other things that were not covered under the warranty. Everything's good right now, I would recommend them.

I had a little bit of trouble getting the last plumber AHS sent out so we had to put in a second call but other than that they've re-dispatched him on an emergency and he was out here the next day. The person on the first and second call was very understanding. On the second call she said "Let me put this in as an emergency and let me know if they don't call you today." They called later that evening and he apologized and made an appointment to come out the next day. I had a busted leak underneath my mobile home so they took care of it. I would recommend American Home Shield definitely also because they've got good prices. Service is good too. This one missed appointment was the only one that I've ever had so it was family issues. His wife got sick and he had to pick up the kids. I got a family too so I understand.

Our air conditioner pan was dripping so the coils had to be removed and fixed and then put back in again. We sent our claim and the rest was taken cared of by AHS. The contractors they sent were very responsive and did a great job. Everything's working fine now and we're very satisfied with their service.

HOMEOWNERS BEWARE!!! AHS or American Home Shield is the worst warranty company we ever dealt with. They don't even deserve a star in this review. Customer service is very poor with bunch of liars. A simple claim for dishwasher repair has been ongoing for over 8 months and still nothing happened, every time we call they always say that the parts is in back order and will be coming soon. Then a month ago they said that the parts are no longer available and AHS will just have to replace the dishwasher. Turned out to be another LIE!!! After 8 mos they wanted to send another repair company to check our dishwasher again. So we requested to talk to supervisor, we were promised that their very busy supervisor will return our call w/ in 24-48 hrs, 6 days later we received no calls from them.

Customer service is horrible. I have had nothing but horrible experience in dealing with this company. The representatives are also incompetent. I will not renew my contract with them. Horrible service, if I could have rated them negative star I would.

I had electrical and plumbing issues so I called American Home Shield. The electrical company did their job right. As for plumbing, I paid $75 for someone to come and fix it. The person that came was very nice, but if he was a real plumber, he would have known what part was broken. I am in shock that they actually thought they can pull that over. American Home Shield's response was they had to call the plumbing company, so I ended up fixing the problem myself. I also have not gotten my refund, they told me I should call the company. I would not recommend American Home Shield, in fact I'm considering cancelling my service. I pay over $50 a month and I hardly ever use it. Overall, they are a waste of money.

I got the warranty on Jan 6 and I had a issue with my humidifier due to which I had a turn of my heater in the month of January. And I raised a issue with AHS. And they said someone will call me in ASAP to resolve the issue but as no one called me for 6-8 hrs hours, I decided to call them back. Imagine without heater in month of January in NJ weather. When I contacted them after 6-8 hours they told that someone can come only the next day to fix my issue, so insensitive people. I told them that I don't have a heater and it's tough with small kids but still they said they can't do anything. I then decided that it's not worth having warranty where they can repair my emergency needs for close to 24 hours more.

Very impressed with how fast AHS gets a contractor out to fix the problem. They are always very courteous and genuine.

The ice maker was not working, called to set-up appt. The contractor showed up in a timely manner; needed a new part ordered and when the part came in it was only a few days before he came back to install.

AHS's dispatch of a/c repair was timely; the contractor's personnel were helpful and kept us informed as the progress and challenges of the repairs to our system.

Recently bought a home with an AHS Warranty. After 9 months in the house the washing machine started to go. Contacted AHS and service technician came out. Technician explained the repairs would cost over $1000 to repair and someone would contact me in 3 business days to schedule replacement. 3 days later the office notifies me they could repair it for $720, having never seen the unit before. I explained my concern that a technician hired by AHS, who has seen the unit, does not think it should be repaired, yet someone in the office crunching numbers thinks it is repairable. The office was to call the technician to discuss further and contact me back.

I have three claims with American Home Shield and the one that's done would be the refrigerator and the oven. Submitting claims was no problem - it worked great. Their reps were very professional and everything was taken care of satisfactorily. After the repair, American Home Shield contacted me and said everything was done so I got an invoice from them for $75 yesterday. On my receipts, we had paid it so I called them and told them about it. They checked and erased the $75 so that worked out great. Another highlight was when I had an account that was an automatic deduction for my mortgage which had some problems. My policy got cancelled so I talked with the AHS lady and we renewed and took out a new policy which went really sweet too.

We've had AHS for nearly 2 years. We recently had a sink plug up so we called to put in a work order. For some stupid reason AHS assigned a contractor that is over 3 hours away! The contractor called to set an appointment which was to be after 3pm. At 8am on the date of the appointment, the plumber call to say he was in town and on his way. We were at work of course and pointed out that they weren't supposed to be there until after 3. That's when they told us that they don't come to our area in the afternoon. Not sure why they scheduled us in the afternoon if they only come in the morning, but they did.

Contracted company they used for repairs was unprofessional and untrained. Air conditioner broke and they sent a company to fix that specializes in plumbing and appliance repairs from an hour away even though I live in the 4th largest city in the state. Was several days before the company could come out to fix the air conditioner. When they did come they said they replaced the condenser and that it was fixed, my wife told them it is still blowing hot air before they left, serviceman left anyway. I called to get them back out for the repair and they never showed. I called AHS customer service and they told me they would send another company but I would have to pay the 100 deductible again...what a joke...look elsewhere, you can get the same poor service for less money.

AHS contractors who were here today were very prompt and knowledgeable. We had asked specifically for them to come back today (as we had to had two other previous plumbers out here and I wouldn't have them back for anything). Our hot water had turned rust color so we didn't know if our water heater was going out but it wasn't. It had sediment that had to be drained out and so they flushed it out.

I have had American Home Shield for 5 years. The last year and half, I have contacted them to send a company to fix the appliances and utilities that we agreed that would be covered. They have not responded to 3 service request and my phone calls. I have paid a contractor $75.00 to come assess one of the issues. He said that he would be back in a week to fix them. Over the next couple months and after many phone calls he never came back. The other work orders were never fulfilled. (In the past every time I call, American Home Shield representatives states they see the work order and are sorry.) Then nothing is done about it. I called today and spoke with ** in the retention department, he said there wasn't any work orders. I have been paying as agreed to the agreement, am requesting they fill their part of the agreement or refund my installment fee.

Reliable - all of my concerns so far have been handled with any difficulties, I will be submitting a new service repair soon for my dishwasher.

We've been with AHS for six years and we renew every year. We love them. My claim experience with them is always fabulous. I submit it online and get a response right away. The last claim was to repair pool equipment. The technician called and came right away. After the repair everything is working fine.

American Home Shield provides fast and effective responses to issues with our house. After they sent a professional (who was very prompt) to confirm that our dishwasher had died, AHS was very helpful in replacing the dishwasher for us, completely free of charge. Our AHS customer service representative was able to answer questions as we were decided on a replacement and although the installation took longer than usual (given our house's older plumbing set-up), we are very happy with the outcome.

Absolutely horrific company to work with. My claim for a/c repair was denied. Reason for denial was that the problem had existed before I started the policy. I had another company come out and look (one that AHS wasn't working with) and they said no way was the problem existing prior to start date. So I have been calling for over 10 days to cancel my policy. I have called every day and am always told, "We will contact you by the end of the day." And they don't! I cancelled before the start of my new month, but was still charged. I am about to dispute charges with my bank. And the more people that I talk to, the more I realize that AHS is basically a scam company.

I had my washing machine and dryer serviced by American Home Shield. I went and made the request online, and got an email acknowledgement with the assignment for the contractor. On the evening of the next day, the contractor called to set up the appointment. This was on a Friday evening and the contractor called to set up the appointment for Monday. On Monday, they called en route, came in and fixed the problem. Everything's been working fine since then. The ease of the online system was nice - I recommend them.

American Home Shield has made my experience in my new home a nightmare. On Saturday, my water heater burst in my basement and resulted in significant water damage and a large clean up project. I submitted a service request on that day and found out that a water heater is not an emergency and that the AHS approved plumber would be in touch with me on Monday. On Monday I did receive a call from the plumber and they stated the soonest they could come a diagnose the issue would be Tuesday.

Got an HVAC tune up, as I do every season. He noted a part failure that needs to be replaced immediately or compressor will die. Called AHS to schedule work order and was told that I can't schedule work order if AC still works at this moment. So I had tune up guy just replace at cost of $300. Then I called back to AHS in hopes of getting reimbursement... Hoping I just talked to someone inexperienced. Asked for manager and was on hold for well over one hour! Manager came on and told me I can enter work order at any time regardless if AC was working or not.

This water leak (not stoppage) has been an ongoing issue since April 24th. The original company, ** Plumbing, which AHS dispatched, could not come for five days (4/29), when they did show up the technician, made it very clear he was not prepared to find a leak. He told me he had 6 other jobs and did not have the time, or the equipment to find a leak. He cut a hole in the wall, where we thought a screw might have punctured a pipe, left it to be repaired by me and then proceeded to go through every bathroom and run the sink, toilets and bathtubs trying to see if they were clogged.

I had plumbers to my home through AHS to repair a leaking faucet of a slop sink in the lower level of our home, along with two other plumbing repairs involving a handle of a faucet in one bathroom and a stuck H/W valve in the shower of the master bathroom. The plumber came and looked at everything and told me he would need to get approval to make the repairs. He never mentioned water pressure while he was here. AHS denied the claim, stating that the home's water pressure was high (95psi) that caused the faucet to leak in the lower level (it's the original 40 year old faucet), and likewise caused the other two problems.

This is a HORRIBLE COMPANY. The vendor they send out are either shady. I requested an air conditioning repair and the guy said that it's not covered because of "pre-existing condition" and rats chewed the wires that caused the unit to short. However, the technician said that I have to replace the whole unit. He can do it for $4K. I got my own air conditioning guy out and he found out that the transformer was broken and the rat chew on the wire did not cause any short, and that the transformer was just old and the fix total was less than $400 for labor and parts. Of course, AHS didn't cover the $400 because my tech -- "it was not their vendor." Of course, my $75 deductible is basically paid for nothing.

Everyone was very polite and our issues were addressed immediately. I'm happy with AHS.

I did research on several home warranty policies, before I purchased my home 2 years ago. I chose your company, because it had the best policy. I am very happy with my choice. Your company has taken care of several repairs in my home to great satisfaction. I have referred your company to others in search of a home warranty policy. Thank you.

The entire process was seamless and intuitive. The online web interface is user-friendly, informative, accessible and self-directing. The telephone representatives are not customer-centric and results-focused, but also clearly place great importance on professionalism. It is always a pleasure working with the AHS staff to address my needs. They provide excellent value for money.

I placed a work order online March 27th with American Home Shield (AHS). An AHS contractor came out but didn't order the part. I found this out via an AHS associate. AHS put me on hold to call the 1st vendor but they never contacted me. Today is May 4th - after several more calls a 2nd contractor came out but went to the wrong address so I missed a day of work for nothing. I called the contractor & AHS to ask why I was not given a courtesy call. I was told by both that a courtesy isn't mandatory and AHS can not make a contractor call me. That's extremely poor customer service. I asked to speak to a supervisor and was told that their information can't be given to the public, more poor customer service. I've paid my AHS fees, my $75 service fee and have received nothing but apologies and excuses.

I was very pleased with American Home Shield's customer service. We filed a service request for a plumbing issue; but the original contractor never responded. In fact, both AHS and I attempted to contact them repeatedly to schedule service - they did not respond to repeated requests for nearly an entire week. After speaking with American Home Shield customer service, they assigned a different contractor. The new contractor not only responded promptly to schedule the work, they actually called the next day asking permission to come a few days early to get the issue fixed sooner! If it weren't for AHS's network of contractors, we would still be waiting on a plumber that obviously didn't value their customers.

A case manager did contact me quickly and took care of the claim in a quick satisfactory manner. I am happy with this result. Just frustrated that this is the 2nd time I have had to file complaints in order to get them to cover my claim. If can use AHS vendors it works fine, unfortunately we have a covered item that their vendors are unable to work on so we have to use our own contractor then submit for reimbursement.

American Home Shield wouldn't replace the dishwasher outright because the shelves and the racks were not covered. They were willing to give me $200 toward a new one but I have not received that payment yet. I sent a receipt for having purchased the dishwasher and they said I would get a check. Overall, I've had a good experience with them and I do recommend AHS to people I know. The only thing I've run into is sometimes I've needed something repaired and I was told it wouldn't be covered because it wasn't part of the original house which I hadn't understood when I signed up for the plan. When you buy an old house, you're not aware of what is considered part of the original house and what is not, so that's been my only complaint.

My freezer was not cooling properly so I called for a service repair on 4/6. It has been a month and my freezer is still not repaired. The first service company came out, took my $75 and said "yes it's broken but I can't fix it." They sent transfer request to Home Shield. Eight days later I call Home Shield and they do not have request, even though it was sent to them. When I call Home Shield and give them my address, they can NEVER pull it up. After I give them contract number, they can find it and the account has the address that I gave them. When I call, the wait time to speak to someone is always at least 10 minutes, a few times over 15 minutes! The second repair company had to order part that should take a few days to arrive, 2 weeks later I am still waiting to hear from them. There has been zero communication from AHS or repair co. unless I contact them. I will never pay for this warranty service again and will NOT recommend it to anyone.

I have never had so many issues with a single company in my entire life. Dealing with American Home Shield has been by far more time consuming, difficult to deal with and impossible to get a straight answer from than I ever expected. I had mostly good reviews online prior to purchasing my plan, so maybe my expectations were too high. Here is a summary of my encounters with American Home Shield. It has been 3 weeks since my reported problem. I have spent 7 hours on the phone, 2 hours dealing with contractors, 11 hours waiting on contractors and absolutely nothing has been done to fix my air conditioner. I have to call at least 3 times to get a representative who can actually help me with my problem, and the first two generally give conflicting information.

Signed up with AHS Warranty - paid for contract. Our water heater broke and leaked. We called Monday at 10:30 PM and received a claim# **. I had to contact the contractor at 8:30 a.m. on Tuesday. Contractor said he would not be able to come and look at the water heater until Thursday 4:00. As my basement was flooded we had no hot water in the house. I called American Home Shield to get another contractor and they said, "As long as you had contacted him within 48 hours your service warranty is in effect and we will not contact another contractor". I spoke to several customer service agents and they basically said "You will get another water heater as soon as the contractor contacts us and we get you a new one. You may not get one until Saturday or later." I called the corporate office and ** told me to "boil hot water to bathe with" and that "a water heater is not priority, you can live without it."

They contracted with one pool repair company in Bakersfield, Cool Pools. This person wouldn't return calls until receiving multiple texts and voicemails. Upon calling back, he tried to sell us something outside of the warranty company. After declining, he wouldn't return our calls. I contacted AHS. They told me to use whoever we want and submit a receipt. I called back and was told that wasn't true. I was put on hold over 10 min. I called back and was told there was no one else. I was reassigned the same company via email. We are under water restrictions due to the drought in California and will likely be forced to drain our pool.

For regular issues (non-emergencies) this insurance may be worth something but for emergencies beware! I have a sewage problem (there is poop and water all over my basement) and I submitted a request over the phone around 11:30 or so. Then I contacted AHS to expedite my request around 12:37 pm as we have 7 people in the house with no access to water and no usable toilets. The person said that they will look for a contractor and if no one contacts me in 1 or 2 hours I can call again and look for one myself. I waited over two hours since the last call and now they are telling me I have to wait 4 in order for me to contact someone on my own. They said they did not have access to the recorded conversation in order for them to listen to the conversation I had with the guy I spoke with first that told me 1 to 2 hours. That was so ridiculous!! I now have to wait even longer. Will definitely not ever do business again with them.

I have a 3 year old pool heater for a salt water pool that stopped heating. The inside of the unit rusted out. AHS said this was not normal wear and tear and therefore declined coverage. I have always paid a professional company to maintain my pool weekly. They said that the rust inside the pool heater was due to improper pool chemicals. This is subjective. I properly maintained my pool and equipment. If there is a failure though no fault of my own I expect "insurance" to cover it. Failure that is not normal is still failure. IMO it's ridiculous to insure only "normal" failure and it invites subjectivity for the insurance company to claim anything as not "normal" and decline coverage. Really a farce. And oddly, the link to view my contract does not work from both my iPad and my new MAC computer.

Thankful. Plumbing problem was not a serious as I thought it was going to be.

American Home Shield took care of the problem. They sent a contractor out who did a really good job. These guys are great!

I am happy that the last manager that contacted me was able to resolve our dilemma. It is greatly appreciated. Thank you!

I've made two service calls during the couple years I've had AHS. The first time was a quick and easy fix and taken care of quickly. The second had multiple appliances most of which were fixed well and quickly overall. But then the final item, a seemingly simple burner fix, has caused my claim to stay open and unfinished for almost 4 months now! The contractor is next to useless for keeping me updated and AHS seems to be just as careless when it comes to fixing the issue.

I have been with AHS for approx. 10 years. We stuck with them mainly for our older AC unit. It dies at least twice a year. This year, it has died again. Called AHS, they sent a contractor. Contractor said repair was needed and that freon had leaked out. AHS would repair the unit but we were stuck with the freon replacement - nearly $700 worth on a 20-year old unit! Not to mention the fact that the unit leaks EVERY year! So I am to pay at least $700 every year until they deem it "unfixable?" I want the unit replaced by them, but of course I am getting the run around.

After a "rough start", American Home Shield had me talk to a case manager who addressed my concerns and understood how much of an inconvenience would have been to leave my family and I without an oven for over a month.They decided to replace my broken oven with a functioning one which was delivered in less than a week.I am now a happy customer and I have regained trust in AHS.

Service was promptly provided and my garbage disposal problem corrected.

My boyfriend and I have a warranty that we got within the last 6 months but have lived in our house together for the last two years. Our AC unit out back stopped working about a day and a half ago. I stayed home from work today so it could be FIXED today instead of next week when it is supposed to be at least 10 degrees warmer. The repairman, **, was very friendly and quick to say the compressor was gone but since our unit was so old that he would recommend its replacement. He told me he was going to call it in and it should be replaced within the next several days, if not tomorrow. At this point I was under the impression that we were done. I paid him $100, (in cash: 4 $10 and the rest in $5).

This will be my last experience with AHS, God willing. I called AHS because I had a leak from the bypass valve that goes to my water softener. After making the service request I spoke with a representative, in the plumbing department, to make absolutely sure it was going to be covered under my contract. I told her exactly what was leaking and where and what it was connected to. She looked at my contract and assured me that it was covered. Grateful, I proceeded with the service request.

We have had American Home Shield coverage since we purchased our home in 1998. We stuck with the company when their reviews were terrible. We used their repair people and requested ones that were better than others and they provided them. In general, we were satisfied with their coverage and service although it took some trial and error. We paid for extra coverage on some items. We received decent service, although it took some trial and error. But then our washing machine of TWENTY YEARS broke down and AHS said it was OUR FAULT. Repair people have typically been prompt in returning request for service… UNTIL THIS WEEK when our WATER HEATER that was here when we moved in in 1998 failed to provide hot water, and the repair company, BEAR PLUMBING, has been horrible in just returning a phone call and setting up service!

Customer Service for Water Heater- Called American Home Service and had terrible experience with several of the customer service agents. They are so rude and always come up with lies that are not in the service contract. I started calling a 3:00 pm for expedited service and it will be 5pm tomorrow before a vendor will be out to provide service. I have been a loyal customer for 12 years, but will thinking seriously about cancelling my contract after today.

I was with AHS last 5 years and I did not requested any service for them last 12 month but last week I had gas leak and I requested service. They sent plumber and instead of fixing the leak he said that “Oh! I can charge you $270.0 to fix” and he said that “I am not recommend AHS to fix because it look like you did not gently moved your oven so I don't think they will cover”. And I said “I don't understand what you talking about” and he said that “I need $75.0 call service if you don't wanted to fix me”. I called to AHS and tried to discuss and also terminate my contract. Up to now forget about fixing the leak but I can't even have someone who can help me to terminate the contract. When I call they just saying “someone will call you within 48 hours”. After the 48 hours I called back and they said “7 days someone will call you”. I can't believed how they treated to us.

Day 1 of heating system equipment failure response... Called and scheduled inspection. Day 3 - inspection made by local HVAC contractor. Heating system was CONDEMNED by local contractor. Day 4 - Local contractor needs to send someone else out. Scheduled. Day 7 - New tech inspects and comes up with a game plan. Says he will provide estimate within 24-48 hours. Day 9 - no estimate. Day 14 - no estimate.

I requested service for my gas range oven. The tech that came out said a new thermostat is needed and he didn't think a new one could be found since the range is 31 years old. I was told I would hear back from either AHS or his company. Over a week later, still no phone call. I called AHS, was told they would look into the status of the part and call me back in 30 minutes. No return call ever came.

I contacted American Home Shield about a gas cooktop that two of the burners were not working. I filed my claim online, and was told there a service person would contact me to set up service. After a week they had not so I called them. The service man came, said I needed a part. Called AHS and got the OK but he told them at that time he could not locate the part. Another week goes by I do not hear anything. I call AHS they tell me the technician needs to call them, I told them he already did I heard him make the call. They have no record. Another week goes by, a technician comes to put a part in my oven, he calls AHS to tell them he cannot find the part. AHS tells them I will hear from their options department in 48 hours. No call. Another week goes by, I still have no working cooktop, I call again and they again tell me 48 hours.

We put in a request to have our air conditioning serviced. AHS approved replacing the unit but will only pay $10 per pound for freon which actually costs $70 per pound. Apparently they have changed their contract and no longer cover this across-the-board. So now we have to pay $600 out of pocket on top of our $100 deductible. I pay $51.00 per month premium for this poor coverage. We will be changing companies as soon as we can.

We purchased the home warranty service when we purchased our home. On 4/18/15, we went to turn on our HVAC system and noticed it wasn't cooling the house. We submitted a service request that evening and on 4/19/15 I saw it was assigned to a contractor. On 4/20/15 I contacted the contractor and arranged for them to come out on 4/23/15.

Pool repair - Everything went as planned. I am pleased.

My Dishwasher broke so I called to get it repaired. They send out a contractor to look at it. He spends all of 3 minutes in my house and does not even take the dishwasher apart to find what was wrong with it. 2 weeks later I call to find out my status and was told it was denied due to the electrical fire in my dishwasher- it is not coverable. I asked what fire and was told the contractor wrote up that the dishwasher malfunction was caused by an electric Fire in the motor. I filed an appeal since there was no fire. They were unable to find another contractor and they told me to find one. I did and they came, took it apart and discovered that the motor went and needed to be replaced.

I have a diabetic son who lives in our home and because of American Home Shield's complete lack of response and lack of customer service, after 3 weeks of the run around, we still have no working refrigerator and no acceptable way to keep my son's insulin cold. This company is a joke. Our fridge went out THREE WEEKS AGO. We immediately called American Home Shield and they sent out a local so California company called Accord Appliances, one week later, to fix it. The service guy handed me a WAIVER and tried to FORCE me to sign it! I read the waiver. If I had signed it, this company was basically off the hook for any repairs, issues afterwards, like leaking water, damage they may cause or any replacement. I refused to sign it. He left in a huff after speaking with my Dad on the phone, while slamming down my new cell phone on our kitchen counter.

I'm a Realtor and have a policy on a listing. While an inspector and buyers agent were at the home the AC system seemed to quit cooling. I had a repairman from AHS come. He thoroughly inspected the system and all it needed was one pound of Freon. The buyers came back and are satisfied with how the system is working now!

I ordered a home protection plan. 11 days later, I called for a normal yet small plumbing repair. They had a plumber come out and he checked out the problem which was low flow in my one shower bathroom. He then called AHS and they outright rejected the claim. They said my home inspector which when I purchased the home 11 months ago should of found the problem. I advised them it was not like this when I purchased the house and things happen over time. Also, what inspector takes apart the fixtures to look behind the walls? Absolutely none do. Nevertheless, I still had to pay the $75.00 deductible. Needless to say, this warranty is completely worthless and cancelled. Do yourself a favor and look elsewhere for a home warranty.

I have had AHS home warranty for a couple of years and every time we have a service call, there is an issue with the tech companies they send out. They send out repair technicians who have no experience or knowledge on how to fix anything and make the situation worse. AHS will not do anything about complaints about a company, they will send out the same companies to fix problems they caused. I don't know how AHS compiles the list of companies to use but it seems like all the ones they send out have awful reviews.

I have been a customer of American Home Shield for a long time and suddenly, without explanation, AHS has decided not to accept payments from people who use a bill-pay service. I have used USAA as my bill pay service for many, many years, with never a problem and that includes AHS. Now suddenly we must pay every three months rather than my usual monthly payment. I spoke with a rep on the phone and despite my threat to cancel my account, he was ok with AHS losing my business. So I cancelled my account. Business must be very good when they can lose a customer that had no claims and always paid on time.

I currently have a home warranty with American Home Shield. Three weeks ago, I put in a service request for a malfunctioning HVAC. I live in Atlanta, GA and the weather is starting warm as it is April and the air conditioning unit is not blowing in cold air. I personally spoke with an American Home Shield representative and informed the representative that I lived in a condo and that the air conditioning unit was not inside my unit. The representative of American Home Shield immediately created a service request with one of its contractors. I scheduled an appointment with this service contractor as is protocol.

Purchased a home in central Kansas in 2014 that was built in 1960s. AHS was purchased at time of sale... contract coming due this mid-May. Sump-pump acting weird and detached garage lights and an electrical outlet went out. Called AHS and THEY CONFIRMED issues are covered under contract. Two separate service calls at $75.00 each... sump-pump tech comes out says pump needs replaced and pump replacement is authorized by AHS BUT.. BIG BUT... AHS will not pay for $980.00 of "required plumbing" for the sump-pump, even though plumbing is covered under contract. HORRIBLE COMPANY. LOOKING FOR CLASS-ACTION ASSOCIATES.

Notification of requiring a repair effort is very simple and easy. I like to use the website and the simple questions on it make it very brief. Additionally, it gives me a contact point and the name of the company that should be contacting me within 24 hours before I leave the site.

I used AHS in the past and was delighted with the service and the contractor. This time, I called due to leaking pipes that caused water damage in my basement. I verified if indoor leaking pipes were covered before making my service request and was told yes. A plumber comes out and says it was not covered but they can fix my problem if I pay cash for the repair. Due to the emergency of the situation, I paid to not have further damage to my basement. And I paid my service fee.

Took out warranty with AHS 7-8-2014. Called for service on AC in August. Sent a repairman out right away. When he called AHS, they said warranty did not cover coil cleaning that cost $450.00. Put a repair request again in March 2015 on AC. Repairman came right away and said it needed to be replaced. AHS would only cover $730 of $3,700 bill. Called and cancelled warranty April 5-2015 (had to talk to many different depts before we got it cancelled.) By then they had taken the next month payment out of out account, so had to call back for refund. Said it would take 7-14 days. Have not seen refund. Called AHS again and they said we would not get refund, so we are cancelled and still paying for an extra month that we do not have service. They said that they prorate the amount due on refund and that we do not get refund.

I purchased my new house last year and purchased my warranty from AHS. I filed two claims after I purchased my house. However, they declined all of my claims because they always can find many excuses. I canceled their warranty service even if they do not refund me because I do not want to waste my time anymore. I will share the experience with all of my friends. Thanks.

I have owned 3 different houses, with 3 different warranty companies. I always did my research so no company was bad, but American Home Shield blows everyone else out of the water and I call them for EVERYTHING. The broad range of items covered, the responsiveness, attentive customer service, no limits on number of service calls, and good contractors. If you have an option, go with American Home Shield. You won't regret it. I love this company.

American Home Shield has great timeliness when it comes to getting a contractor scheduled to set up an appointment. The resolution of my problem was done in a timely manner. I have requested a ticket through automation before, but the times I have spoken with a representative, they were very nice and helpful. The contractors cleaned the area, once they were finished.

Our experience with American Home Shield has less than great. Our 26 year old ac went out April 14 and we called and were told someone could come on the 16th. This company came, we paid $75, for them to declare it "dead". They never turned in their paperwork to AHS. We waited several days and no one on either side called us. We finally got in touch with someone from AHS who sent yet another company out. They said the compressor was gone and AHS would have to authorize ordering one. This was two days ago. Still nobody called and most of their customer service is rude as are these cheap companies they contract.

I am very disappointed with American Home Shield. I called for a repair service to adjust the hot water for my tenant. I called my tenant to confirm that AHS will be sending a plumber to fix the problem. My tenant had figured the problem and no longer requires the service. I then called AHS to cancel the service. AHS had charged $100 from bank account since the service fee has to be paid the same day. I informed AHS to refund my money on 4/15/15. The first customer rep. said she would reverse the fund. I called again on the same day to confirm that the refund has completed. The second customer rep. did not find any paperwork from the first customer rep about my refund of $100.00. She then asked for my credit card number so she could process the papers. She mentioned that it would 7 days to get my money.

Great response, repair, and value.

We are currently dealing with a company "Appliance Pros" who has given us the run around in reference to repairing a range and range hood. AHS refuses to send us a different company to repair the appliance. I am a Realtor who sends many of my clients to AHS, however, I will not be doing that in the future. They are not working diligently to resolve repair issues at my own residence.

We recently had a problem with a 20+ year old toilet that would not stop running. When the technicians came, they were amazed at all the problems inside the tank. They said they could probably get it to stop running again, but it would never work properly. However our home warranty would not cover the replacement of the toilet.

It took the contractor over a week to go to my condo and provide a diagnosis and quote for my hvac. I spoke with one AHS rep who assured me I could select my own contractor and be reimbursed up to the contract limit ($3000). First time I called AHS I was on hold for over 15 minutes then disconnected. Contractor selected by AHS was very difficult to contact by phone. Please forward a check in the amount of $3000 per contract agreement.

My first claim with American Home Shield was good, I had no complaints. My Jacuzzi wasn’t heating up and the contractor they sent, who was a very nice gentleman, fixed the problem.

Woke up to water all over three rooms, water BBB running out of back of refrigerator, called American Shield. They got hold of Sears would be out next day between 8-5 next day. At 11am Sears called could not do job for week or so. Called Home Shield told them, and told them it was not acceptable. They said "we cannot find anyone." They would be back with us in 24 hr. My first ever problem ever, am I happy? Far from it. Will I let other people know? Every chance I get. Very poor service to say the least.

I submitted a claim for service on our pool pump last week. A vendor was sent out to do the repair on Friday of that week 4/17. The company was unable to fix the problem and notified your company. Your company then arranged repair with a second vendor who could not come to evaluate the problem until the week of 4/27. Your company offered me authorization for an outside vendor but then reneged on the offer. That was done subsequently by **, then **, then **, and finally ** a floor supervisor. The vendor told me specifically that he told your company on Monday April 20 that he could not come to my home to assess the problem until the following week - 4/27.

My heating and air conditioning unit just went out. I called for service. American Home Shield sends a repair company out and tells me my unit is missing parts. I told them it just went out, how can it be missing parts? I asked for a second opinion and they sent someone new out. The second opinion tells me my unit has been opened and water has gotten in so it's not covered. If the only people who went up to my unit and opened it was companies sent by American Home Shield, should it not be covered? I am really frustrated. Will not do business with a company like this again.

I contracted AHS for my elderly parent's home in Sept. 12. It was a $729/yr policy with a $75 service fee. The policy was paid in full and we used it once for the dishwasher. I chose not to renew the policy. I received an email saying they didn't have a current card on file for "reoccurring" charges. I let them know it was a one time contract. Dec. of '13 my parents started getting collection calls and letters from Transworld Systems Inc., a bloody collection company. My 85 year old father was about to pay it. I am disgusted with their tactics. Do not use them for the sake of other who might fall victim.

My most recent claim with American Home shield was about my leaking washing machine. I called and requested service and got it. Their initial reply was that it would be a week before service but we're a family of four that needed laundry. They found an alternative and got a local service agent out here instead of the original company, so it was great. The claims representatives and the contractors were very good and very professional. The contractor was also very personable and broke down exactly what he was doing, what time frame we could expect. He had to order a part and gave us a shipment date. Everything was great and we will recommend American Home Shield! We’ve been customers for years and plan to continue.

My A/C (Condenser) went out on Wednesday, April 15th. It was late in the evening so I submitted a claim via the web and was assigned a contractor. I called the contractor that evening and left a detailed voice mail explaining what the issue was. Thursday rolls around and I hear nothing, so I emailed and called the contractor again still getting the voice mail. I started to get concerned so I called AHS and informed them of what was going on and requested to be reassigned to a different contractor.

We have been customers of AHS for several years, and although we have had some problems, this time we are looking for a new home warranty company because the treatment we have received has been unacceptable. We first put in a call for a plumber on April 10th, the plumber finally came yesterday after canceling twice -- my husband took off two days of work and the plumber was a no show/no call both days.

A few weeks ago, my laundry tub filled up with water and wouldn't drain properly. I called AHS, and a plumber came out. The plumber came out and said, "Well, we can't fix this without a main cleanout. That needs to be installed." $75 check written, and I still had a problem. I received a call the next day that AHS would not cover the cleanout installation; it wasn't under warranty terms. When I asked to have another plumber come out and get a 2nd opinion, they said over and over again, "A cleanout install isn't under warranty."

I had a problem with a refrigerator that died. First problem was getting the first service call. They made the appointment but it was a no show. I called back and was told that that company could not service a closed system. They told me they were having trouble finding someone who could. As it was a Sears fridge I called them myself and arranged for the call. Turned out it was a bad compressor. A part was ordered and I waited several days for it to arrive and the tech to return. About 3 weeks has elapsed.

Very efficient, timely and inexpensive.

I paid for the systems warranty on my house for 5 years and my A/C unit needed service this last week. The system is older, which is one reason I have the warranty. They have a clause to not pay for the coolant on older systems which meant they replace the part and I am stuck with a $900 bill. The AHS warranty is therefore pretty much worthless on older systems. Since newer systems are typically still covered under manufacturer’s warranty the warranty is basically worthless. Service calls are $75 through AHS. Going direct to my local A/C company a service call is $65. Most other items covered by AHS like ceiling fans or garbage disposal, the items are less than a service call or very near. If they replace a fan you don't get to choose from whatever you want. They will replace with a similar quality, but whatever style they have, so again, might as well self-insure and not bother giving away your money for no actual benefit.

My experience with AHS is generally very good. Submitting it online is very easy and quick and then I immediately get a response from them and the local person they choose so everything works great, except for one small detail. When you get online to submit a claim, they list a bunch of things that might be wrong with your house and you have to choose one from the list. There are several items that they cover that are on my contract but are not among the choices that they present. So I just have to pick something at random that is as close as I can get.

AHS has been great. I had no problem with them. Everybody that they send out so far has been good. They got the work done.

I had AHS for 2 rental condos that I own. I called January 27, 2015 to cancel both. I noticed that my credit card was charged on February 2, 2015 for both. One charge was reversed on February 12, 2015 but the other one wasn't. I called back and informed the CSR that I was charged but I had cancelled the plan. The CSR said that he didn't see that the plan had been cancelled but would cancelled it. I inquired about the February 2, 2015 charge being reimbursed. He said someone would be calling me back to handle that. I never heard back from anyone.

I have been with AHS for years. Heat pump leaking freon and replacing motor every season, compressor no longer works. I was asked to pay $900 for freon that leaks into the environment, Environmental Protection Agency said "violation".

We called AHS for our AC and the service tech came out and said our AC coil has gone bad and that the coil we have is obsolete so they will have to replace the coil with another coil. If they change the coil they have to also change the outside unit in order for it to work and that it would be our responsibility to pay for the unit. I have spoken to several people including a case worker in the complaint department. But what no one can give me a satisfactory answer to is why have I paid insurance for 10 years and our system is now obsolete and they can't replace it without replacing the AC, how is that truly our responsibility? Our contract clearly states that if for any reason the AC unit needs to be replaced, it is covered. It does not say if the parts are obsolete then it is the homeowners responsibility. My next step is the news and a lawyer.

AHS was timely in their response and getting someone to my home to handle the problem.

AHS dispatched a plumbing contractor (F-rating with BBB) to fix our water heater. The plumber has no water heater inventory and doesn't know when they will. Also they claim they are not responsible for any damage to my home when replacing the unit. The contractor wants over $800 to bring the water heater "up to code" which other plumbers have indicated is a scam - this is a 9-year old house. I tried explaining this to the person handling my ticket at AHS, but this fell on deaf ears. AHS will only cover $335 to have an outside vendor replace the unit. You can't purchase the tank for that amount, let alone begin to cover the labor costs. This too fell on deaf ears. We are very disappointed.

We have had several bad experiences with American Home Shield the past year. When we put in a service request for our refrigerator, it took over 2 weeks to get repaired. Even though there was medication in the fridge, they would not expedite service. They would not cover our broken pool heater and claimed it wasn't working due to water exposure from sprinklers. The term of the contract states on our paperwork that it is from 4/18/2014 to 4/18/2015. We assumed this meant we could request service us to the 18th but when we called, they said the contract expired on the 18th and they refused. I tried to talk to a manager, left messages twice. No one returned my calls and the third time I called, the representative just said, "we can't help you".

The contractor AHS sent to fix our refrigerator was very good. We liked him and we give him a ten on everything. Submitting a claim was relatively easy too.

I would recommend AHS because I have never had a problem with them. Everything I called them for, I was satisfied with the results.

I submitted the claim online to AHS and it was easy as pie. The contractors they sent were very nice people. They had been here before. We had had other electrical issues and the guy that comes bends over backwards to make sure we’re happy. If he can't come, he sends his father who's also a master electrician. In a matter of a few minutes, the problem was taken care of.

I've had a couple of claims. This last one I have to reschedule. The other one was regarding my kitchen lighting having issues. I scheduled the repair and it got fixed. They have been excellent. Submitting a claim is fairly easy too.

In early April 2015, I contacted AHS for service on a microwave. On April 3 a Sears Repairman was dispatched to my home. He was here about 5 minutes (plus $83.00 worth) only to determine that the part my microwave need was no longer available. He left telling me I'd be contacted by AHS shortly. Thirteen days later, I tired of wait. I call and was told Sears had not reported back to AHS and that they would call me back in 24 to 48 hours. I objected to the time period given and they said I should check back at noon on the 14th day if I'd not heard. I call at 2:40 on the 14th day, was placed on hold for 3 or 4 mins while they contacted Sears. Still no report and I am getting my microwave fixed. I asked for a manager and none was available. Today is Friday, I am now told they should have the Sears info by Tuesday. This has dragged on far too long and I am not a happy customer!

I haven’t had any problems with American Home Shield. I will recommend American Home Shield based on my experiences with them.

Woke up this morning and found that my AC unit was not cooling. The inside unit was running but not the outside fan. Called AHS to put in a Service Request. After answering all of the automated system questions it told me the name of the service contractor. My problem: This particular contractor two months ago attempted to service my heating system. After two attempts and submitting a false report to AHS, a different contractor was sent for a second opinion. The second opinion contractor found the problem and has repaired the heating system. After finding out the contractor AHS was sending out to service my AC unit, I called by and went thru the automated system until I was able to SPEAK TO A LIVE PERSON. But this is where my problem started. The woman that I spoke to told me that "I HAD NO CHOICE BUT TO HAVE THIS VENDOR SERVICE MY SYSTEM".

I called AHS re a stoppage (water slow to drain in tub). Plumber would not work on it because there was no "clean out". AHS said the estimated cost to build a "clean out" between $700-900. After that, the plumber would use a snake to unclog the tub. I gasped at the cost and AHS said I could get a free second opinion but if I did that, I would then be obligated to have the work done if that 2nd opinion agreed with the estimate.

I am an AHS customer since January 2015 and so far I have made 2 claims and both of them have been just a miserable experience. The first claim on a refrigerator, took their vendor about 5 visits over 2 months and seems like they have no clue as to what's wrong with it and so they are doing a trial and error process and the vendor also wanted to charge me a second trade fee. AHS send multiple messages to the vendor to send in a senior technician but it is always the same technician who comes in! The last visit by the vendor was yesterday and hopefully this visit has fixed the issue-will wait and see!

It's easy to submit a claim with AHS and they respond promptly. I've also had no problems with their contractors - they do their job very well.

Called in February to fix - was not and still broken and now they don't have any workers to fix it so want to give me $200 for a new washer that cost $1200.

AHS contacted me and after reviewing my story and my invoice, have agreed to pay the full cost for the external vendor. The representative I worked with was great...I am thrilled to have this resolution. Still a little sore I had to go through this all to get a toilet fixed but happy they stepped up in the end.

I needed a new fridge for my home and AHS helped me save money by finding the fridge we wanted at a discounted price.

AHS uses Sears to fix dishwashers in my area. Sears has now visited 6 times and made me wait a total of 24 hours. Today Sears showed up and suddenly (after 5 other visits) asked me to sign a release indemnifying them for any damage they may cause while repairing the dishwasher. AHS claims no responsibility for anything to do with the repair after they contact Sears. In fact they refuse to follow up with Sears for any reason and claim that if Sears is late or a no show or repeatedly fails to fix the problem that they (AHS) has nothing to do with it. In fact when I called AHS and asked to speak to a supervisor they refused to allow me to speak with a supervisor. My call last week to AHS went unreturned as well.

Submitting the claim was pretty convenient and they responded right away. It was a good thing that AHS gave me the number of the repair company. I talked to them and they made sure they came as soon as possible. That was very nice.

They came and replaced the gasket in the bathroom upstairs. The process of submitting the claim was very easy. We've used American Home Shield a few times before and each time it's relatively simple and painless.

Submitting claims with American Home Shield has been really easy. My most recent ones were for the garage door opener. They've been very responsive and have gotten somebody out pretty quickly. The person assigned to it called us pretty quickly so we've been really happy with it.

Your "LACK" of customer service is unmatched in the world of customer service. I can not begin to tell you how bad your "LACK" OF Customer service is. You must have the laziest group of supervisors in the world. They will not get on the phone, or return a phone call. I have only been a member for 22+ years. Your service SUCKS MORE EACH YEAR. I spent over one hour on hold today waiting on someone to pick up the damn phone. I would like a phone call from a CEO or vp of your company. If I could rate your service with a negative number I would.

When I submitted a claim, everything went fine and the claims process was good. The contractors sent by American Home Shield were wonderful with repairs. I would recommend AHS!

The AHS Representatives are very efficient and knowledgeable, and provide quick response time to wonderful contractors.

I'm a little disappointed with American Home Shield that pre-existing conditions that are not correct are not covered because I bought a house and there was a lot of things that I found out were not done properly and I've had to pay out of my own pocket to get them fixed instead of having help from them, which was why I bought the plans if there was anything like that. That's been a drag. That's not necessarily really fair.

AHS finally ordered us a new washer. I just wish it hadn't taken 5 weeks to resolve this. Laundromats are not cheap when you have a large family. We had problems with them about our dishwasher but I think that was more the repair people than AHS other than that they have done just fine.

My experience with American Home Shield has been good so far. Overall, AHS has been efficient and prompt.

Our pool motor needed replaced and were told by two pool repair persons that "this need replaced." Called AHS and they sent one of their trolls who stated AHS pays them to write it up where it would not be covered. This same troll sent an invoice wanting $2940 to replace the same pool pump he stated was fine. AHS is nothing but a rip-off and like a typical insurance company wants to take your money but will find any excuse not to cover anything.

The folks at American Home Shield are extremely courteous and responsive to arrange the needed repair/maintenance.

It was a painful process when I submitted a claim with AHS. What they do is even though you make the payment of the co-pay, their system will continue to bill you even though it is taken care of. The bookkeeping is sloppy between the contractor and Home Shield so I'm not impressed with that. They kept hunting me for almost a year and a half of a co-pay that I had already paid. When once the thing gets hung up in the system, even if you have a new repair issue, they won't even allow you to make a reservation to have the contractor come until you pay that, which was very, very sad for me and I had to literally go through them saying "I have paid. I have paid."

My experience with American Home Shield has been okay. When submitting claims, they were good, efficient and responded to me quickly. The representative they sent to do our ottoman repair was accurate and did a great job in a minimum amount of time. We were pleased with him. He was prompt and on time and his appearance was wonderful.

Very good experience. The company is great and worked with me to get the right appointment date and time. The HVAC technician was very knowledgeable and did a great job, I've had no problems since.

I have had no problems with AHS since I subscribed in 2010. Each time that I needed service, a professional in his/her field was expeditiously dispatched and fixed my problem in a timely manner. I never needed to make a follow-up request since the problems were fixed right, the first time.

American Home Shield was excellent. The first people chosen to do the service had to come a long distance to get out there but the guy was very professional and he had to go back to actually do another trip in the town to find the proper water heater for us. Everything is working great and it was such a good experience I've been telling my neighbors.

I had one claim with American Home Shield and I was treated very well and professionally. I called. I was having problems with my icemaker. It wasn't making ice. Within 10 or 15 minutes of being on the phone, I had an appointment for a service which thrilled me beyond words and this service appointment was for the next day, which was great. I live in a rural area of Pahrump, Nevada. It's 50 miles west of Las Vegas and the service person came from Las Vegas which surprised me because I had assumed that perhaps the service company would be a local company and there is a local company here that I have dealt with in the past and they've been very good. But the service gentleman that I had from Las Vegas was very professional and gave me some clues on how to not spend an extra amount of money per year on a filter on my refrigerator because it really didn't need it. I was very pleased.

There was no water pressure in certain sinks in the house, so I submitted a claim with AHS, and I had no problems. The contractors they sent were really good. I was pleased with the professionalism and how quickly they were able to resolve the issue.

I'm very happy I got coverage from American Home Shield because I used it and saved money. I filed a couple of claims. I had a dishwasher that was leaking and the guy came to put in something on it - they have every picture of the problem, and it was fixed. Then I had a plumbing problem and that was fixed. The only thing I have a problem with was my first claim with my refrigerator which took a week to get somebody here. I thought that was much too long. However, the other claims were responded to in a day.

I'm completely satisfied with the service that I have received from American Home Shield. Very professional!

My experience with AHS has been really good or really bad. We've had two really good experiences after the first really horrible experience. So it's a little bit of mix. First claim, AHS sent a plumber from Plumb Genius who was just horrible. It was the first after we moved in the house. We had three faucets that were leaking. They came in and didn't even look at the faucets. They didn't touch the faucets. They went back out to their truck and sat in their truck for almost an hour.

My Home warranty provides great peace-of-mind, knowing that an appliance breakdown isn't going to break my budget. Our dishwasher recently "bit the dust" and American Home Shield replaced the unit. All we paid was the nominal deductible. We were without a dishwasher for about two weeks, but overall, very happy with service provided.

I've had American Home Shield for years. I call them when I have a claim and they will go ahead and set it up. I'd pay a charge of $75 now on any call that I would have if they send someone out. When I started, it was $50 originally. Now it's gone up to $75, which I wasn't too happy about, but then that's the sign of the times. But they really have handled everything real well through the years. With my recent claim however, I had a refrigerator problem and they haven't been out to fix it. They did call a company here in town and they also gave me his phone number in case he didn't call me. I did call in this morning and talked to him, and he's supposed to be out tomorrow or the next day. Everything sounds fine so far.

I have been, what I thought was reliable customer for over 10 years, filing very few maybe not even 6 claims with AHS, & just days ago when I needed them when my a/c went out, the authorizations dept. denied out claim due to me having pine straw on my outside unit. It sounds to me like they are just trying to deny the claim instead of fixing the problem, like their policy states. The worse part is less than a year ago an awesome company came out to add freon & they stated all was well, so this time around we requested the same familiar company & service and were told that we couldn't use them.

Our pool motor went out. It was less than a year old and we turned in to AHS because it is a covered part. The contractor they sent fixed it leading us to believe we would be out about $300 but then billed us for over a thousand dollars. AHS has been terrible to deal with. Every time you call you get a different person and have to start all over again. Covered part but we are stuck with the bill. You would be better off choosing your own contractor and using the expense of the warranty to pay for repairs. They do not stand by the wording of their own contract!!

Our clothes dryer has been non-functional for almost a month (3.5 weeks). It is still not working. Placed initial call on March 18. Tech came out within a couple of days, said diagnosis needed parts ordered. Tech was supposed to come back on March 26. Tech never came out (I had taken off work). Tech came out March 27 instead (another day off work). Claimed he fixed the issue, and ran the dryer before he left for a few minutes. I advised the tech that the dryer had a burning smell and he said it was normal.

Our water heater ruptured. We called early in the morning but did not see someone to evaluate it until about 9 PM, even though we were told this is a priority issue. The service tech did not exactly push to get the new unit ordered, and in fact, deleted a message telling him to move the project along. In trying to contact Union Plumbing in Las Vegas, their phones are busy, it is not an easy task. The original replacement project was not truly acceptable in that the recirculating pump was put in at an angle, not a professional job. The circulation pump then froze up, another service call. That tech told us he would submit the claim and get back go us. That has been at least 1 week with no reply.

A problem-free encounter. The contractor arrived on time and performed well. He fixed the problem the first time.

The most recent claim I had with AHS was the water heater. It was original and always kept in the garage. The service date they said was much longer than what they expected it to last. It doesn't really take much maintenance. It's just when they burst, they burst and that was it. It was a smooth transaction the whole way through. I really enjoyed having somebody who was knowledgeable with what they're doing that actually came to the house. As far as ease, it is extremely user-friendly. The only thing that I could recommend is that once it is submitted, they call a little quicker. I think most of the service requests that I have made, it’s been at least 24 hours before somebody had contacted us, whether the claim was made in the evening or in the morning. And that typically, for me I would like it to be a little shorter. But I understand that that could be a little out of the ordinary as well.

I have had to have two repairs in a year. Both times the repair was done no questions asked and within 24 hours. They made it so easy - I filled repair request online, someone contacted me and repair was done. Yes I paid $75.00 copay but that is less than a service call. Thank you AHS 5 stars!

I have used AHS for many years and never had a problem. I recently called because my AC compressor broke. The contractor that they sent out tried to tell me that I had an electrical problem that needed to be addressed first. I called Center Point Energy who came out immediately, determined that there was nothing wrong with my electrical box and that the AC compressor was tripping the breaker.

I called American Home Shield this morning around 6:30. They did send the call to the vendor until 8:50. I then talk to the vendor, they tell me it will be Monday before they can get here. The same thing happen in July during the heat of the summer. My 94 years mother had to sit in a house with heat rising above 99. I had to spent money on a window unit so she would be safe. I call back this morning and finally got to talk to someone after waiting on the phone for over 10 minutes. She was very unconcern and just kept quoting the rule book - no help at all. I just wanted some help in getting another company who could come today. They have no problem getting their money but when come to customer, no help at all. I know no one looks at these but just wouldn't to let you guys know. A very disappointed customers.

We had an AHS contractor come to our home to look at our central air and heat. To summarize, he recommended that the interior unit be replaced, then did the installation incorrectly. He flood the evaporator, which ruined our exterior unit on our home. Of course, we didn't realize this and called him back due to the unit malfunctioning. He then recommended that the exterior unit be replaced, which cost us over $500. But the new exterior unit was ruined for the same reason as the first. After getting nowhere with AHS customer service, I posted a negative review. At that point, I was contacted by a case manager who finally began to help us resolve out issues. We requested that another AHS contractor take a look at the work that the first had done. At that point, he explained that the initial installation was botched and caused all of the damage and cost thereafter.

Recently, we have replaced the ceiling fan. I didn't know AHS was going to replace it. For the garage door, I got an inspection and the guy said that they have a thing when they try to reverse and they tear them up more so than anything else. So we have to blame the inspector for that. But those are not existing problems and just came up. I know the garage door guy and he was nice and did his best, as well as the electrician. They were excellent. AHS did real well. In fact, I'm seeking another house and when I do I'll put in that I need them as far as to cover for the first year.

I had paid extra in addition to my contract to get my refrigerator covered when I started my contract. Well I called because my refrigerator stopped working the representative told me it is not covered and there was nothing they could do. So I dug out my contract and called back and talked to someone else who told me "yes it was covered." So they sent someone out to look at it. The contractor said they needed to order some parts.

American Home Shield was fantastic. I appreciate their fast help. They called me right back and set up the appointment. The man who came out was so knowledgeable and helped me on a few things that he saw could be potential dangers and then he didn't say "Oh, well, we're going to fix this." He said, "What you can do is have your friend do this." And he said, "Make sure you keep the doors of your filters closed. It could cause a potential fire..." He checked everything. I highly recommend them.

Our Air Conditioner wasn't cooling, so we called for service on Thursday. They only work with 1 vendor (in a large city), and the service man was not available until Monday. We are told that this is within 48 hours since the weekend doesn't count. Since we were going on vacation on Saturday, we called and asked if there was someone else we could use. The answer was no, and we were told to take it or leave it. During the hour we were on hold, we googled the vendor and found that he had lost his BBB accreditation due to complaints. We asked to speak to a supervisor and got hung up on. Called back and again asked for a supervisor to discuss refunding our entire account and were told that we would be contacted within 72 hours. HORRIBLE company!

I have a warranty from American Home Shield that guarantees 24/7 service. At 3 am this morning, I woke up in my home, freezing. The temp in my home was 48 degrees F. I called American Shield and spoke with a gentleman, who gave me the phone number of the company that would come to my home. (OAS). When I called this number, I got a voicemail that said to leave a message. I finally got a call from OAS at 7 am and the contractor arrived at 10am. THIS IS NOT WHAT I CALL 24/7 SERVICE! Had it been the dead of winter, my pipes would have frozen and broken long before OAS arrived. I do not blame OAS. I blame American Home Shield for guaranteeing 24/7 service and contracting with a company that does not have 24/7 service. I am very dissatisfied with the response to my emergency!

4/9/15 12:51 - I am going to do a real time experience with AHS; might be good or it might be bad. Today is 4/9/15 at 12:30 PM. I just called AHS to request service on two units that were repaired last summer. I requested a specific repair technician that I have had good results with in the past. Was informed that someone else had to make the repairs but I told them that I only wanted Climate Makers (JT Business group). The operator quickly arranged it. Climate Makers is on their approved list of contractors.

My home is new and I had to get an inspection. I didn't pass it. I had a problem regarding plumbing for propane so I filed a claim with American Home Shield. I was told that there were to issues and that I'd be charged $75 per issue to fix. I thought this was ridiculous since it would take just a few minutes for the contractor to fix both. But my claims have been paid and I haven't been bothered. After this incident though, I had to file another claim and it went fine.

I called AHS to schedule a service call for my dishwasher. The day of my appointment, AHS called and said service guy called out sick and they had no one else to send. So I scheduled for the following week. The service guy came out and saw what needed to be done to fix dishwasher. He ordered the parts and had them sent to my house. We scheduled an appointment for him to come back to install the new parts a week later. The day of the appointment came and went, he never showed up. I called AHS to find out what the problem was, they said "oh that appointment was cancelled." I said "the appointment cancelled but no one ever called me to let me know?" This is RIDICULOUS!! How can they stay in business with this lack of consideration to the customer? I have already called my realtor and told her to never to refer anyone to AHS again.

We've been fine with American Home Shield. There were no problems in submitting a claim and the process is pretty easy. The plumber that came for a house call was really, really nice and really good - very informative, kind, courteous and prompt. No complaints.

My water heater stopped heating and began to leak, so I called American Home Shield. Someone then came out to look at it, diagnosed the problem, and replaced what needed to be replaced. Fast, positive experience!

American Home Shield is a great company oriented at addressing their customer needs/issues timely. With the recent problem I had, they worked quickly to resolve the issue and explained the options and gave me an opportunity to make the choice that is right for me and they supported me along the process. Glad that I have the warranty with AHS.

I use American Home Shield because submitting a claim to them is always fantastic. They have made an appointment for my latest claim but haven't come in yet. But for previous claims, they've been great.

Last night we noticed that the air conditioning system was getting warmer in the house and it never got any cooler and so this morning, we knew there was a problem. We turned the system off. We had this problem before and it was a freon problem, so we're thinking it might be another leak. We submitted a claim to AHS and it was very easy - no problems at all. Everybody has been very helpful. The technicians are always very prompt and schedule us as soon as possible. They seem to be knowledgeable and professional.

Placed request on a Sunday due to a toilet leak. AHS representative was rude and wrote the problem as water closet instead of toilet leak. Received called from contractor and they said they could not come out that day and it would be 3-5pm the next day. They did not show and I called the contractor and said order was cancelled by me. I told them I NEVER cancelled the service but they would not listen and refuse to explain why my service was cancelled. Had to make numerous complaints to AHS supervisors as the representatives are not trained properly.