American Home Shield Reviews

We purchased a house in March which came with home warranty through AMERICAN HOME SHIELD. We called on a Saturday morning, air went out on Friday. They said they had 24 hours to respond, now they say they cannot get to it till Tuesday. This is ridiculous, even after we told them it is 98 Degrees in our house and we had to wait our turn... I am so frustrated right now.

My air conditioner has been out for 2 1/2 months. Contractors have been to my house a total of 9 times. That's 9 times that we had to take off from work and it's still not working. They replaced a compressed then a coil and charged me 320 dollars for some freon. Now the second contractor said the txv bulb was installed incorrectly so they had to order a new part. After waiting until 4pm for an appointment between 12 and 4pm we found out they ordered the wrong part. Customer service is a joke. Still waiting.

We have had more than 6 visits to repair ice maker. Still waiting for another repair and was told our only option is to accept "Cash buyout". This means accepting price of parts for repair of $1400.00 ice maker. This problem has been going on for more than 3 months. Not a happy customer.

American Home Shield was great. My most recent claim was on the fan on my air conditioner compressor that locked up. They got right on it, got us assigned to a contractor that I wanted it assigned to, and he was there within an hour after I called late in the afternoon. They had the part ordered for us, had it fixed the next day, and since then the unit has been very well. As I sell real estate, we also try to put an American Home Shield on every one of our sales because they do the best jobs and their contractors have been very well.

Extremely pleased with the service and contractors.

In my recent claim, the contractor that was here was excellent. The units worked after the repairs. My experience in submitting a claim was great, or else I wouldn't renew my American Home Shield every year. I only had one bad experience several years ago when I had my AC out and it needed to be replaced. The guy that they got to come out didn't have a license - it was his brother's license that he had. He was also drunk when he came out to fix or replace it, and there were mismatched parts. But other than that, I'd recommend them.

AHS did a great job. We were happy with our experience. I’m glad that we purchased the warranty plan when we bought the place.

Do NOT contract with American Home Shield. This company contracts with low grade vendors that do not provide good service. I've had problems with pool companies and plumbers supposedly on "Emergency calls" that do not even call within 24 hours. After waiting on hold for 30 minutes with AHS you will get customer service that is rude and people that clearly do not want to take the time to give clear explanations of their own company protocols. Clearly AHS doesn't really care if your issue is resolved by the low grade vendors they contract with to "help" you with your home problems.

This is one of the worst cheating warranty companies. My washer has a problem, making loud noise. The serve guy, who was a good man, examined and said there is an axle problem which will need to be repaired, and that it will deteriorate. After two days of no followup from AHS, I contacted them to learn that the case is closed as there is no mechanical problem as the washer is functional. According to them, the washer should stop working! Some of the agencies that AHS sends run a racket to cheat customers. I had a plumbing experience after the fierce winter where the plumber who came was a cheat. Firstly AHS said that they will not cover the problem. I told him what could be the problem but he ignored it and wanted to try all expensive approaches. After 3 visits, $300 each (using expensive snake-cameras, etc.), he did what I asked him to - pour hot water in the drain that leaves the house, and the problem was solved.

I've had good experiences with AHS 90% of the time so I'll continue using them.

I have been waiting on American Home Shield to locate a contractor for a pool heater repair for over 2 weeks. I have called multiple times, and each time I find that there is not a contractor in my area and no one wants to travel outside their area. It is very frustrating.

Our AHS experience has been good. My husband didn't have any problem in submitting a claim with them.

AHS did a great job on our most recent claim. The representatives were great and the contractors were here on time. I've had them twice and they were fine - I have no complaints at all.

American Home Shield has done a good job so far. I talk highly of them and have recommended them to some friends of mine.

I had a problem with my washing machine so we called AHS. We had to wait a week on the part but when the technician came out, he fixed it and did a good job. Our washer worked fine after the repair.

I've had a fair experience with American Home Shield. It took them a while to answer and get a service tech out because they don't take local. I live in Titusville, Florida which is at the space center. They have to call someone from the center of the state to get a contractor for my area. It took them a couple of days longer. I could've called the local appliance tech and have them reimbursed. But I'd recommend it any time to a friend because it is a good deal. These service contracts work because you will never know when you will lose an appliance.

I have no dislikes at all from my experiences with AHS. As a matter of fact, my wife talked to a guy yesterday and renewed our warranty with them.

When I submit claims to AHS, they take care of what I need, explain what's going on, and it's done. I recently filed a claim for my furnace and now everything's fine. Their contractors know what they're doing. They come out and take care of the problem in a timely manner.

They had the wrong zip code but other than that once we got that straightened out it was excellent. I was very satisfied. Everything was fixed within a couple of days. The contractor was very good, efficient and was a very nice man.

American Home Shield is one of the worst company I dealt with in my lifetime. You will spend long time with customer service. The service man they have sent took many follow up and never showed up. Another person was sent and provided wrong diagnoses. A third person was supposed to be sent and never was sent. Three months later and my washer is still not working and the glass of the oven is still broken and AHS is still playing games. Be careful of the AHS. They are only interested in collecting premiums.

This is our third house where we’ve had American Home Shield. It started off with the house that we bought that had it and we thought, “Well, that works well so we’ll continue that.” Submitting a claim to them is easy, especially online. And I’m impressed at how quickly the technicians and everybody respond. Most of the time the same day, they will call and get set up for an appointment. They all seem to know what they're doing since the quality of the repairs they've done has been really good.

Garage door broke down. Called AHS and within a few days, BAM, "Problem Solved".

My experience with American Home Shield was great. Highly recommend!

I give AHS an A+ for prompt and timely service. The contractors call within 24 hours, resolve any problems we have and only top notch people have been sent to my house.

We all have AHS in my family. The claims process is very easy. I usually have the same companies that take care of the air conditioning and heat and haven't had any problems. They took care of my refrigerator and even the ceiling fan which was hanging by wires.

My air conditioner was blowing out hot air and the contractor had to come twice over the next couple of days.. Everybody was great and I'm very happy.

AHS has been a great experience. It was easy to set up an appointment. I'd recommend them.

The toilet all of a sudden kept draining the water out, running and running, and my pump kept kicking on. We ended up having to shut the water off so it wouldn't wreck our pump. Then we called and AHS sent some people out and they said we have a cracked whatever, which is no surprise. This toilet is like 20 years old. They said we got to have a new toilet. Apparently, AHS dictate to the person they designate to be our repair people what to get. They ordered it, got it and came back to put it in. It's been fine since the repair. I would recommend AHS. They've been real good about sending people out.

It has now been more than 70 days since I filed a claim with AHS for my non-operating refrigerator. The refrigerator is still not operating. AHS has been unresponsive and evasive.

I always submit claims over the phone and the rep I spoke to for my recent claim on my electrical box was very knowledgeable. Their contractors are great and I have only good things to say. Everything is working normal. American Home Shield is great, trustworthy and I have peace of mind with them.

Overall, my experience with American Home Shield was fine and I’d recommend them.

I checked on American Home Shield once when I had a microwave problem and realized it was gonna cost me more to have them come than if I were to fix it myself. Then I had an air conditioning problem and AHS took care of it and it was good. The biggest problem was that they charged an awful lot for freon.

I've been with American Home Shield for almost 30 years in 3 homes. But now I have a problem where they replaced a motor. They attached the fan from the broken motor to it and it worked for a month, but right now the fan is wobbling and banging. The AC company, Three Brothers, is telling me American Home Shield will not fix it because it's not broken and is still rotating and that the house is still cooling. But the banging is through the whole house, the whole unit is vibrating. I want it fixed but I'm not getting an answer, and I've been waiting for a week. If they get this resolved, I would be really thrilled.

I have American Home Shield since 2000. It was easy to do the claims because it's online and I got a response within the next day. We had a problem with the ventilation and the technician was here for 10 minutes. We had to pay for the 10 minutes which I thought was high but I just guessed it was cheaper than what it would be somewhere else.

I got pretty fast turnaround on appointments and people showing up for the appointments on time with American Home Shield and that worked out.

We used to have Sears before as our home warranty provider but we’re not pleased with the way that they were responding when we had a problem so we went with American Home Shield. I came to know about AHS from a friend many years ago and submitting a claim has been easy. The last technician we had with the air conditioning were just fine but I've had some people who we weren't crazy about. We had one problem but we did get a resolution. Overall I think AHS should thoroughly check out the people that they use.

I've had a couple of different claims and the last one was trouble with the garage door. AHS contractor came out, adjusted things and everything works fine now. I've had no problems with the contractors they send out. There was only one time that I have to call them out twice for the same issue.

My nephew has had good experiences with American Home Shield as a home warranty provider so they recommended it to us when we bought our house. I've used it only once and it's been good so far. Submitting a claim has been very easy; took me only 5 minutes and the technician they sent was really good. He let me know exactly what was wrong with the unit. But at that time he didn't have all the tools to fix it. So he put Freon in the AC till he got back the next day, which was awesome because it was 100 degrees. They took care of everything and I didn't have to worry about it. I would recommend them to anybody.

We have American Home Shield (AHS) home warranty. We called because we could hear an unusual noise coming from one of our heat and air vents. The service was dispatched with North Little Rock Heat and Air. The technician came to our home, looked at the vent and stated what he thought the issue could be but that he was not comfortable getting in the attic and he would send someone else out that would confirm and would have the part. We never hear anything but a month or so later we get an invoice from AHS for the call. I called their customer service department and told them he didn't do anything so I was not going to pay. They stated that it would go on my credit report. The supervisor stated that the $75 is due before he makes the diagnosis even if it is a bad diagnosis.

My dishwasher was leaking and it was very easy to get them to come. It turned out that the door was not closing properly because I had a knife in the way. It has been working since the repair so I would definitely recommend them. I have no problems with American Home Shield, although I do have two homes covered by them and would like to get a discount more than the first year that I had them.

I've had American Home Shield for a number of years and my experience with them has been excellent. They have always been good and very helpful. I would recommend them.

I am not sure how anyone can give this company even one star. This have been the most difficult and unresponsive company that I ever experienced. I had a water stoppage in the Kitchen sink. Called for serviced. Got a company who is called (C&P plumbing, Inc) 3/30/15 and reported Unstopped kitchen sink after they snaked the pipe. Few days later notice water leaking under the kitchen in the basement. Called AHS and C&P came back and indicated no leak caused by the pipe. Leak continued.

We had to call them out twice, but it was fine both times. Everything was handled on time and the problem was taken care of. Everything was great with American Home Shield.

So far everything's worked out well. Only one thing I questioned was when they replaced my microwave stove. It was caput and they made me pay a surcharge for the stainless steel finish when they were replacing the same thing. If I was replacing like a white one and wanted stainless steel as an upgrade, I could see that I would have to pay a surcharge. Nonetheless, everything has been satisfactory and I'm renewing my membership with American Home Shield.

Our shower was leaking, the pipe had come loose from the drain and we put it in for a service request with AHS. The process to get the service request in was very easy. We just went right on to the website and clicked what it was. I got an email immediately after saying that the company that was gonna handle it was gonna call me, and she called within 2 hours. We set that up and the nice guy came and told me exactly what the problem was. He had to run to the hardware store, came back, and it was done within a few hours. Since the repair everything seems to be doing very well. The only thing was we got this bill from American Home Shield for the service fee, but I paid them directly. So their communication was just a little off but it was no problem even getting that sorted out.

I have a policy with American Home Shield for a long time. The last time I submitted a claim, I called them and they said they'd have the guy call me. I hung up and within 15 minutes, he called me. He was in the neighborhood within 5 minutes. All of the technicians have been good, very friendly and helpful.

I've been very delighted with American Home Shield. I’ve never had any problem with the service people but I think that they need more people because when you call up, you could hang on for an hour and a half which I find difficult. And I don’t use the internet. Other than that, I have recommended the service to many people.

The contractor came the day that they said they'd come. They gave a window of around 12:00 to 6:00, but they got to the house around 2:00. The tech analyzed and looked at it, and had to order a part for the dishwasher so we're waiting for it to come in. I love American Home Shield. I've told other people about it, and other people have gotten it as well. I don't have any issues with them at all.

I prefer AHS over a different home warranty because of their quality and price. But their reps should be trained better. They don't know the areas of the country the way they should. When I talk to somebody up in the northeast, and I'm talking about Florida homes, they were telling me that they don't guarantee water softeners unless they were in the basement. There's no basement in Florida. It's just stupid. So I've had issues over the years. But we just keep AHS because I have a good relationship with the folks that are the rep in this area.

Our air conditioning was not cooling properly and the service contractor AHS sent was great. Since the repair, the AC is back to normal.

Air conditioner quit. Called AHS, they said they would find a vendor to fix. Waited 6 days (108 degree wx). Guy came, said it was condenser, compressor and would have to get it "okay-ed" by AHS before he could install. Waited 5 more days in the desert heat, called AHS they said as soon as it was "ordered" they would let me know so I could call the vendor back for an appointment to have items installed. I suspect there is something up so I am going to continue to investigate the delay which should not be this long. They got their money, then they drag it out. We should be able to "charge back" funds when the service is not timely.

I called American Home Shield for my water heater and the representative I spoke with was good in answering my questions. The contractor that they sent out was very knowledgeable on explaining the situation, how it would be covered, and how they would accomplish doing the work. Everything is back to normal.

We had a water heater that had a crack in it. We called AHS and they called within 12 hours to tell us who they were sending out. The contractor was excellent. He was very courteous and seemed to be very concerned about the customer. The performance of the appliance had been excellent since the repair.

A friend told me about AHS and the experience so far has been good. They have a good price and it's very easy to submit a claim. Also, their contractors were all good but there was just one that I didn't like and it was for the plumbing. Other than that, the quality of the work has been good and I’ve been recommending them to people.

One of my AC units is cooling properly - and it's 95 degrees (or hotter) everyday. First service call, contractor said the unit was leaking freon, but he couldn't find a leak on outside coil (he did not check the inside unit). AHS paid $20, less than 10% of bill. That did not fix the problem, so I had to call the contractor back out. This time, he checked inside unit and said I needed a new evaporator coil. When he called back with a quote for the work, he told me the repair would cost $3500-3600, and I was responsible for $1125. I've had AC coil replaced before and thought this was high. Both my husband and I asked the contractor for a written estimate and what exactly AHS was paying for (he did detail what we were paying for "modifications," which are not covered by AHS, and a secondary drip pan.)

American Home Shield was great. The contractors came right out and they got our air conditioner going. It only took a couple of days and then we were back in business, so it was great. I would recommend them.

I came home from a trip on a Monday and the air conditioner was not working. It took American Home Shield until late Tuesday afternoon to get it fixed. Getting through customer service is just a nightmare because it takes so long but they are always wonderful once I get a hold of them. The fix took a little longer than what I would have liked but overall, it was well done. My AC has been great since the repair.

I thought AHS was too expensive until I started their payment plan, and that really works out good for me. When I had issues with my air conditioner, they've set an appointment, came the very next day and got everything done. I really didn't care about the additional charge because that was a very good situation, so I recommend them.

We had the AHS warranty on our house when we bought it in 1995. We had so many problems the first year in our house, and American Home Shield covered all of those. We felt like we should just hold on to it and have had it for 20 years. When submitting a claim, if it's during the week it's not difficult. On the weekends, it's very difficult and it seems like they have much less help now than they used to. They want me to do everything online. The way they have it online is my problem has to fit into their box and if it doesn't then I need to convey it to a real person.

A switch had to be replaced in our air conditioner so we filed a claim. AHS sent two technicians who did a good job with it. Since then, it has been working excellently.

The first person AHS had assigned this year didn't call me back, so I called them back and they found me a new person, C & C Mechanical. They came, fixed our plug pipe and replaced some pipes for me. They were very nice and on time. It went well.

My first dealings with American Home Shield involved a gas heater going out. This happened around October of 2014 and wasn't fixed until mid-February. That's right, 4 months without heat. In AHS's defense, they did give me the option to pay for my own contractor out of pocket and they would reimburse me up to $1,500 in the beginning but the quote I received from a reputable contractor was $2,500. I decided to save the extra money by choosing to work with their provided contractor. Not only did this contractor often tell me he wasn't sure what the problem was. He also frequently cancelled on me causing me to burn up vacation days. After the harsh winter was over my heat finally worked.

All claims I had have been well. I'm impressed with the contractors AHS sent. Besides the cost and insurance aspect, they do a really good job at screening their contractors. I guess if they don't rate high, they don't get hired. The contractors are very polite and punctual. I'm a big fan of American Home Shield. It’s one of those things I don’t like to use, but when I have to, I'm happy I have it.

My recent claim with American Home Shield went perfect. We had a problem with the door on the dishwasher. The wires that keep them from falling all the way down broke and they just had to replace those. Now it's working back to normal. The dishwasher door no longer falls down and breaks your leg. So I'm really happy with AHS – it has good value.

I've had no problems with American Home Shield. I submitted a claim online and it was easy. My air conditioner wasn't working properly. I noticed it when I turned it on for the first time and I ended up needing some more gas. The contractors they sent out were prompt, professional and courteous. The unit is working now and good to go.

A friend of mine who has American Home Shield as well told me about it, so I called up and got hooked. AHS is reliable and good. I have no problems in terms of claim submission. I give them a call and within half an hour or one, somebody from a company that AHS assigned will call me back, come in to assess, and then do the work. Their contractors are excellent, seem to know what they're doing, and they get in and out and take care of the needed work.

We did not have a good experience with them when we first used AHS for the house we owned in Illinois. But after that, in other past claims, the contractors have been very good, and we have had no complaint with anyone. When something wasn't fixed right, we'd call and they'd send someone back out. After all, the guy also let us know that the repair may not be complete, and that we have to see how the repair works. Also, although they are helpful on the phone, sometimes you sit on hold waiting for somebody for a very long time. However for our most recent claim which was a water leak, they ended up not fixing it because we fixed it before they could get a plumber to us. Overall, I still recommend American Home Shield.

AHS has been very helpful and we are very satisfied with them. Whenever I've called in, they were very in tune and concerned about my issues, and handled everything in a timely manner. The technicians they sent out are very professional and shared information that I was wanting. They also explained everything to me in a very simple way, and took care of my problems. AHS is an awesome company and I appreciate everything they've done for me so far.

The vendor who came out was great and nice. He called me quickly and came out that day. Overall, it was a good experience - quick and easy. I have recommended American Home Shield to three family members and coworkers.

When I discovered that my garbage disposal was leaking, I put a service ticket into AHS. Since I live in an area where it's really hard to find service people, American Home Shield called me back and asked if I would be willing to call somebody local and when the local company had an estimate, have them call AHS and they will approve. This very good local company came in, figured out what was wrong and how much it was going to cost. I called AHS and they approved it. The contractor fixed it right there. The garbage disposal is working fine now and I use it everyday.

I was able to easily submit my claim for my air conditioning problem and American Home Shield's friendly contractors were able to fix everything.

We've always been satisfied with AHS. The only experience that we were unhappy about was when we had a problem with the pool and the man came out and replaced the motor. A couple of weeks later, our pool shut down so we called the pool man to put mechanicals in it and the motor was never put in right. We had to pay him $20 to correct the problem. He told us we should have called right away but I've been sick and have not felt like picking up the phone. So I'm unhappy that it cost us more money to get it fixed. I'm angry about the pool but I'm satisfied with everything else.

I had a leak from a pipe under my bathtub, the leak itself caused a great deal of damage to the ceiling and wall beneath the bathtub. From start to finish, AHS provided outstanding customer service as well as a follow-up email. My contractor is simply outstanding. I have used them not only for my pipe leak, but used them last year for my air conditioner. Well rounded and a wonderful bunch of people to work with.

American Home Shield has been good and I would recommend them. However, some of their vendors come out quicker than others.

I am happy with AHS' service. I just had an issue when I had to call more than once for the same task, but the service is good so I'd still recommend them.

I didn't have a problem in submitting both of my recent claims. On the plumbing claim, the contractor couldn't fix it, so he got in touch with American Home Shield and had someone help him. He was then able to take care of it.

I really appreciated the tech as he was efficient and explained everything he was doing. He answered all of my questions.

On the first year we had AHS, we had some difficulty because the contractor who was put in charge of repairing a high-end refrigerator was not capable. Every time we had a question, the contractor had to call the refrigerator company and ask questions. And it took a month to get it all resolved after he finally decided to replace the freezer compressor. So we were a little disappointed with that, and if we ever have trouble with that refrigerator again and AHS assigns us the same company, we will pitch a **. There's no question. The contractors don't even have an office. They just work out of a dispatch. The guy works out of his truck, and he'd show up without the right equipment or "I lost my meters." It was not a good experience.

I will keep my warranty as long as I can. Good to have and never given me any problems. I do however wish they worked with people closer to my home. (I'm kind of in a rural area). Most contractors come from an hour or two away. We have some reputable repair companies locally.

Quickly identified the contractor; he came out the same day on time; fixed the problem without making it as major expense.

It's been good so far. My husband and I bought the house, but my daughter and her family lives in the top two floors. They had issues with the faucet and the back of the tank of the commode upstairs. AHS repaired each of those. But our main issue down here was when we moved in, someone knocked the drain out of our air conditioner in our storage room. We didn't catch it before we started using it so water was pouring out from the drain. But the plumber repaired and put it back for us. We also had a gentleman out once before we moved in. He installed my daughter's washer and dryer, but didn't do the drain correctly so he had to come out again. But we're very pleased with the service.

My most recent claim with American Home Shield was for my air conditioner. It was leaking and I called to report it on a weekend. The contractors called me on Monday and were out the next day. The technician was very courteous. We told him the problem, he said "This is what's going on," and then he fixed it. Everything went real well. Only problem is that I had to make the phone call versus submitting the claim online because they showed me an outstanding balance of $100 that should have been rolled over from another company to cover my upfront fee to somebody else, and that part wasn't completed. But once I called it in and explained the situation to this lady, she did it right then and there, and everything was squared away. They do please the customer.

Very quick response to my need by both American Home Shield and the provider. Received a call within 24 hours and they were able to come to my residence within 24 hours of the call. The matter has already been resolved; within 2 hours.

The contractor contacted me within 24 hours. Arrived at my home the next day. The service member quickly assessed the problem and discussed multiple solutions with me. He and I selected what we considered the best and most efficient option. He returned the next day with the necessary parts and rectified my appliance issue to my satisfaction. All in all, just under 72 hours from service request to job completion.

It took me submitting the claim twice in order to make the washing machine work, but it's working fine now. American Home Shield's contractor was very good. However, they put a part in that they said was supposed to be, but it was another part so they had to come back and take that out and put a new one in. The washing machine has been perfect since then - it works well and has no problems. I've recommended AHS to my sister and she got it.

Our most recent claim was with the evaporator outside and AHS took care of it. The contractor that they sent was clean, personable and very professional. He was on time, had his tools, did the work in a minimal amount of time, and did a fine job. Since then, the performance of the evaporator has been of top quality. And the one before that, they had to replace the motor on it because the motor has fizzed up, and it was all good. The guy knew exactly what was going on, and knew the steps needed to take care of it. He was real professional and I’d recommend him.

I had a microwave done and I'm satisfied with the service. Submitting the claim to AHS was easy and everything went fine so I have no complaints.

I was looking on the internet seeing what I could do to get my mom’s appliances covered, and found American Home Shield. I asked around and people gave me good vibes about them. Submitting a claim has been a fairly quick process with the claims representative being courteous and answering all of my questions. The technicians that were sent over have been great and they've fixed whatever the problem was. We like a company that has come over to service our appliances, so we request the same one and usually they send them so it’s been not only having a good relationship with AHS but also with the contractors that have come over and repaired our appliances.

I once had a problem with the sensor on my range a long time ago so I submitted a claim. Everything went fine and the contractor was good.

I submitted a service request in May 2015 to American Home Shield. The contractor showed up within a day and told me what the problem was, stating that they would need to order the part and it should take 3 - 4 days. Two months later my appliance was still not fixed! This was after speaking with the contractor and setting up a time to complete the repair 5 different times. I also spoke with AHS 4 times to complain and was told each time they would look into it but I had to stay with the original contractor.

Our pool pump was starting to make a really loud sound. We've had the pump when we moved into the house in 2009, so that was the first time that it actually went on us and I know there was something wrong with that loud noise. So I went to our pool place. I normally go there for my pool repairs for those that are not covered under insurance. And they said our pump needs to be replaced. So I filed a claim online with AHS. The guy that came did an excellent job. And I also had the pool place company come in and take a look at it and said that it was done a good job. We had a different insurance company before and we’re really disappointed. The way AHS have treated us was definitely night and day between the two, there’s no doubt.

The contractor AHS sent to fix my ice tray had the needed part with him when he came so he just installed it. It was nice that I didn't have to wait to make another appointment for him to come back. In fifteen minutes, he was done and the ice maker is now working fine. So far, everything's been great with AHS.

I went on the Internet and indicated that I had a claim against my dryer. A couple of days later AHS called me and set up an appointment. And then the guy from Sears came down. He was very knowledgeable. He was a younger guy and was very easy to talk to. He really knew his stuff, so he went in there and just within about twenty minutes, he had the problem isolated and knew what he had to get for it. He ordered some parts and that took about two days. The same guy came back out and put it in and had it fixed. Now my dryer is working fine just like it was. This is the second home that we've had with AHS. We had moved from out of state and we had them on that home down there too. And it was basically the same thing - AHS always took care of us.

AHS has always been good and they've always sent reputable people out. I'm happy with them and I'd recommend them.

I submitted a claim online about my dryer. I did it on Monday and it took AHS two days when they contacted me. The contractors were good. They let me know what the problem was and fixed it. I forgot to leave the money but the contractor didn't get upset and told me "no problem." I then called American Home Shield and they took the payment over the line. I was pretty happy about that. Everything was quick and fast and I appreciate that.

We've had to use AHS a couple times and have never had a problem. I submit claims over the phone and the reps have answered my questions and were courteous. The contractor was real good, too. He made sure things were up and running. The air conditioner is working better after the repair so I would recommend AHS.

I scheduled a services request July 16th, 2015 for my home water heater. The company came to try to service the home water heater. The company stated the wrong hot water heater was installed, and I would have to call AHS to have the first company to fix the problem. The problem is AHS do not have a contract with this company anymore. I have to wait for approval from AHS to have another company to service the hot water heater. It has been 8 days without hot water. I have called AHS everyday and I am on hold for 30 minutes and no help. Order is still pending. I would think with a company I would get faster services.

I normally call AHS when I need to submit a claim. I tell them what the problem is and they tell me who’s gonna come out. Then I get a call from them and they give me a time and they show up on time. Recently, we had some trouble with our air conditioner. The contractor that we've used for the last 20 years is the one who typically come out on our air conditioning calls which works out real fine. They've been in the business for a while and they are working with AHS. They get things done and come back whenever we need them. The last time they came out for us they also showed up on time. They fixed the air conditioner and it had never run as good as when they got it done. They had to put a new compressor in and recharged it and got it all ready to go and it’s been running extremely well.

I was informed of a leak from the air conditioning unit at my home in MD and I placed an order request at AHS. I specifically told them that the leak had caused damage to the ceiling, floor and wall of my house as my home is currently unoccupied and therefore the damage was noted within a window frame of 3 days. The AC repair guys did not come into the house for 2 days after I placed the complaint even though I called and told them it was urgent.

I submitted my claim through the automated service and that was one of the best services I've ever had. The contractors were also great. They fixed the problem in less than twenty minutes. Thank God that a marine told me about AHS, and that I got it. It saved me a lot of money.

Last summer AHS sent somebody out to fix our pool pump. The first time it didn't get fixed. We had to call back and it got fixed correctly the second time they sent someone out. The representative I talked to when I submitted my claim was very nice and got it expedited for me very quickly. The contractor came out in a very timely manner. We were happy. Everything has happened the way it's supposed to.

My recent claim from American Home Shield was for the garage door opener and everything was perfect. People are nice and I'm extremely pleased with them.

My most recent claim with American Home Shield was either 6 or 8 weeks ago when we had to get a plumber out here to replace two faucets in our home, one in the bathroom sink and the other in the bathtub. Their reps were wonderful and always very helpful. I've always had exceptional service from them getting my tickets open and getting the service people to call me back and set up the appointments, and then AHS usually just calls later and follows up to ensure that they came.

I have always received prompt response to my service calls. The serviceman who came out made the necessary repairs to my satisfaction.

My experience is always good with American Home Shield. My most recent claim was for the water leaking in the bathroom - I couldn't get it turned off. I called over the phone and it was a very pleasant experience. The contractor AHS sent was very professional and nice. They were very knowledgeable with what they are doing.

I went online to submit a claim. I did this Friday evening and someone was able to get here on Monday. It was timely considering it was the weekend. The contractor was very good and the air conditioner is working as normal.

I called American Home Shield when I had an issue with my air conditioning. I spoke to a representative who was very helpful. He gave me several suggestions on how to maintain my system. The contractor they sent knew what he was talking about and was very helpful, friendly and knowledgeable.

I submitted my claim by phone and AHS sent out JJ's Fire and Ice to service my air conditioners. The contractors are so nice and professional, they get the job done, and are gone. They're fast and they tell you what was wrong, show you the parts and give you the part that wasn't working which I like. I've had to call them back since their 1st job a couple of months ago because our AC units are 12 years old. Both times they've been able to find what was wrong and I paid them their $125. The air conditioners are working perfectly now. We tell everybody our AHS experience and a couple of realtors have taken their number and recommended the company as well.

Our dishwasher wasn't cleaning and wasn't drying so we sent a claim to American Home Shield. The technician who came over was very professional, told us what was wrong with it, ordered a part, and told us it would be in within a couple days and it certainly did. He came right over and fixed it. It's very old so it's not perfect but it's working much better since the repair.

I haven't had any issues with submitting a claim with AHS. When I had a problem with my air conditioner not working, I filed it online so it was fine. Their contractor was nice and everything worked after the repair.

Claims with AHS have all gone really well. I usually call since I feel better if I’m talking to somebody. I tell them what the deal is and they're really nice, quick and get somebody over here really fast. We had an issue with our plumbing which they fixed but didn’t get quite right so they came back in and redid it. But it wasn’t the worker’s fault. The most recent claim was for the swimming pool pump which wasn't working correctly. They've always used Mike ** and I like him. Same with Greenway which they send for our plumbing calls. They're using the same people and really good companies, so I know who's coming out here. I would recommend them.

I've had American Home Shield since 2002, and I've been pleased with them. I handle both my mom's and my own policy. Both have had repairs recently and everything went smoothly. The contractors who came to our home were very pleasant and helpful, and had no problem since the repair.

I have recommended AHS to a number of friends and will continue to. We've had good people and prompt service from them so far. It's been amazing. Because we have those people, we want them to come again when I have a problem. One little thing is if you have to call, you wait forever. I have waited as much as an hour and 10 minutes to get somebody to answer the phone. It's really hard to deal with those long waits especially if the claim is something special. But other than that, American Home Shield is a great company. I've been approached by a number of their competitors but I wouldn't dream of changing.

My recent claim with American Home Shield was for my upstairs air conditioning unit that was not working. Myers AC, which had worked on it previously, came out again and repaired it for the third time. They are a very good company, and each time they’ve done something a little bit more. My unit is in good shape as of the moment. I’d recommend American Home Shield to anyone.

We lost over $300 in groceries when our refrigerator suddenly stopped working. The contractor was here the next day and were very professional and courteous. They found the issue within 5 minutes and confirmed it (by testing) within 10 minutes. They soldered the new part and were done in no time. They were courteous enough to wipe down the inside of the refrigerator on the side they were working on.

AHS people were fast and I could not have asked for faster service. I don't know how they picked out the person that came but he's just awesome. I loved him. He was very knowledgeable and seemed concerned about making sure the air conditioner was running correctly. We had a wonderful experience with AHS. They're doing a great job and I highly recommend them. I even came to AHS because it was recommended by another one of their customers.

I've had another home warranty in the past, from our home purchase. When that expired, I got AHS. I have had 2 claims pending for 1 month each; it is very difficult to get service from both providers and AHS. Long wait times on phone also!

Last year I didn't use AHS. I had forgotten that you had to call in to the company and go through one of their suppliers. I wonder if they could make it clearer that people do know that it has to be done that way. But this year I used AHS and after I got it going, it worked and so I am happy with it.

A couple of weeks ago my air conditioner caught fire in the middle of the night. I placed the service call to American Home Shield the next morning and the contractor came out, told me that the motor blew, and he would place the order that Friday so we would have it Tuesday the following week. It turned out that he didn't order it until Monday so they weren't going to have it until after July 4th. They told me to go get some window units and return them when I was done, which I did. Eventually, they came out, and replaced the motor. I had to take a day off for them because I didn't want to wait until the following Friday. American Home Shield, I would rate the top but the company that they sent out, not so much.

Setting up my appointment and making the necessary changes was seamless with the representatives at AHS once I was able to talk to someone. My problems were resolved quickly and a contractor was scheduled for the next day. The contractors that were assigned in my area were hard to communicate with but they found the problem and worked quickly to get it resolved. The main contractor seemed knowledgeable and helpful.

Sends round the worst and second worst HVAC repair companies in Atlanta, presumably because they seem cheapest. In two weeks one guy from Piedmont came and reset the safety on the HVAC and it broke again in hours, the next guy from Piedmont was booked in late Friday and he parked round the corner, sneaked up to the door, left a "sorry you were out card" then bogged off for a long weekend with his family. Didn't even ring the doorbell. Then the lady from Piedmont insisted we must have been out. Completely refused to accept they employ idiots. In two weeks, the people contracted by American Home Shield managed to do one bodge job, send one skiving work-shy dipstick, then call me a liar on the phone. It is Atlanta in July. I don't feel very well.

I called in for a repair request to service our ac after hours. We live in an area where air conditioning is not a luxury (100 plus degrees). They have an automated system, which does not allow you to speak to actual person. They scheduled a contractor to call me within 48 hours (try waiting in the heat for 10 minutes!) So, I called someone else to make the repair after hours which cost us $300. This is probably the best deal since AHS has a deductible of $100 plus they ONLY PAY $10 PER POUND OF REFRIGERANT. I needed 9 pounds @ $35 per pound, that's $315 just for the refrigerant, plus the $100 dollar deductible. So, in reality I "saved" money by calling someone else. This coverage/contract is worthless. I called the customer service number to report my experience and to see if by chance they would refund me in anyway... What a joke! I waited on hold for 40 minutes for nothing again.

Peace of mind knowing unforeseen issues are covered. Only contacted AHS once and very professional to deal with. Took a lot of stress away from unexpected appliance problem.

I have been a customer of AHS for many years and the service I have received over the past six months has been deplorable. Wait times for follow up on service calls have been over an hour. I have placed my phone on speaker and proceeded with chores only to have my calls unanswered. On several attempts to reach someone, just gave up and tried to call back later... only to have the same ridiculous wait time. As I write this review, I have been holding since 11:30 a.m.; it is now 1:05 p.m. and my call still has not been answered. Guess I might as well hang up and call back later and get placed on hold again. Will be looking for another home warranty company.

The contractor lied to American Home Shield and said an appointment had been scheduled. NO APPOINTMENT was scheduled until I was finally able to get a manager involved AFTER 5 days. The plumber FINALLY came, made a diagnosis, then said he had to call it in for authorization. He wouldn't make the call right in my home because "it takes 3-4 hours." As of the next morning he had not made the call. AHS took 36 minutes to answer the phone. The rep said she would call the plumber (they would not assign another one). I was placed on hold again then disconnected. The repair has not been made. HORRIBLE CUSTOMER SERVICE considering the premium is over $400 per year.

Our refrigerator was not working for several weeks. We had tried to go through our manufacturer's warranty, but the contractors they sent out did not know how to fix the problem. We finally submitted a work order through AHS. Sears came out within a few days and fixed the problem on the first visit!

I purchased a home warranty from American Home Shield. I contacted this company for a service request regarding my air condition on July 2, 2015 and it has been an issue. I have spent money for the service call and service fees and till this date, July 21, 2015 my air condition has not been fixed. It has been a complete nightmare dealing with American Home Shield. This company is a disgrace to the Home Warranty Business. Every time I call the customer service reps tell me that they are waiting for information from the contractor on the details of the replacements to order, but when I call the contractor directly he admits he is completely unknowledgeable of the air conditioning unit and cannot provide that information.

I filed a claim with AHS for my dryer and all has been fine since then. However, we had to call one technician back because he left some wires poking out and he came right back and fixed it with no extra charge.

Great service every time I need them.

American Home Shield's contractors were always friendly. I would recommend them.

Beware of this company. After paying their monthly fees, I had a water heater problem. AHS would not cover the repair. They claimed it was a maintenance problem and not covered by their warranty. They lied. They did not want to do the repair because the plumber they sent thought the replacement cost was over $1000. So, they work in collusion with the plumber to deny the claim. I hired another plumber who found that the gas control box needed replaced for $250. I couldn't wait to cancel.

Prompt & courteous.

I submitted a claim for the garage door opener. It would not come up and I was unable to get the car out of the garage, so they came out and got it fixed - they replaced something. Very nice people, friendly and knowledgeable. Got it working in no time so I was pleased.

My washing machine had stop working. I was ready to trash it but I called AHS and they came out and fixed it. It's been a year now and it's still working.

My most recent claim was for our garbage disposal. It needed to be replaced. Submitting the claim was great. I had no problems and the person that American Home Shield had sent out did a great job, was extremely professional, very polite, and helpful and knowledgeable.

When the contractors fail to perform to expectations and your calls to the front-line AHS service representatives don't produce any meaningful results, and the escalations to their supervisors still don't resolve your problem, then call the general number in Memphis - (901) 537-8000. Press #4 for the president's executive relations office. This number is manned by professionals who will read your file, listen to your issue, and take the actions necessary to resolve it to your satisfaction.

At one time we had a little bit of a problem with American Home Shield. The person on the line was a jerk but they took care of that and everything else has been fine. They've been very responsive and the people that they've sent out has been really good.

I haven’t had any issues with AHS. I’m staying with them. They did what they said they would do and took care of an issue that was there. However they should improve on the timeframe because the one they promised was different from what happened. Being without a washer for four weeks is difficult. It was four weeks before somebody came out and decided to replace the appliance. First, they weren’t going to replace it, then they were, and then they’re not going to replace it, and then they finally ordered one. I had three different visits. The replacement they got me was great and I was ecstatic. It works.

I had a problem with my garage door, and everything went fine with AHS.

American Home Shield is a fine service. I have problems with them here and there, but it's nothing that can't be corrected. Last time, AHS came out to service my HVAC and I dont know what happened but after they left, my HVAC started leaking. It leaked all over my house and knocked my ceiling down and I thought it was my roof leaking. It was the HVAC so I called them back out. They came, looked at it and fixed it. There are certain things I had fixed that I had to get fixed again but it's a good service nonetheless. I have my microwave I need to get fixed now and I havent put a request in yet. It's doing the same thing it did before when they fixed it a year ago. But it's better than buying a new microwave since a microwave costs about $700-$800. So far, I'm definitely satisfied with them.

I was having problems with my dryer and was worried about the cost since I was thinking that maybe I’d be forced to buy a new one, plus I didn't have funds at the time. American Home Shield went ahead and not only replaced it, but I didn't have to wait that long before I got my new dryer. I really like the company and their services. In fact, I've already recommended them to a couple of co-workers and they too got their home warranty plan from AHS.

The provider contacted me within a day and completed the service quickly.

My garage door wouldn't open or close. I looked it up in the manual and did everything I possibly could. I tried it to work, cleaned the lens, plugged it in, and it still wouldn't work, so I called American Home Shield. They sent a local repair guy to come out. Within seconds, he realized that there was something wrong with the mother board. He replaced it, explained to me what happened, and away he went. It didn't take very long, so it worked out pretty well and was perfect. He was professional, and he also assured me that it was nothing I could have done as I cannot change parts on the mother board. Since the repair, everything is working fine now.

I bought my first house at over 50 years old and have been a very happy homeowner for almost three years now. AHS actually came as a gift from my realtor for one year. But unfortunately I didn't know that it existed. The way I found out that I actually had it and what it covered was when it came up for renewal. I just recently separated with my husband who was quite handy and I thought, “You know what? Maybe I should call this company and find out what I can have covered and what kind of costs there are going to be.” That’s because being a homeowner and wanting to resell the property at some point, I want to maintain and upgrade it and make sure that it’s worth more than what I paid for.

Our Bosch Dishwasher malfunctioned approximately 2 1/2 months ago. The first contractor summoned by AHS showed up about a week later. After paying $75.00, he ordered parts and said he had to come back. The parts arrived, but no go. He gave up. Then AHS sent another contractor from Sears. These guys made fun of the first contractor, and said they could handle it. They ordered parts, came back, but no, the wrong parts. Then they did it again, and again, and again. It's now 2 1/2 months without a dishwasher.

I have home warranty through AHS on two properties. Recently called about a service for a leaky faucet on one of them. Technician came out, said faucet has to be replaced. No follow up from AHS. When I called 2 days later, I was told to call the vendor, ask him to call the replacement in. Got the vendor to do that. Again no follow up from AHS. Called the vendor who said he was ready to come replace the faucet anytime. Except I had no faucet, no communication from AHS. Called them several times. Hold and wait times were always higher than 60 minutes. In one instance got disconnected by them while they were finally answering the call after 60 minutes. Had to call back, start all over. Finally got fed up bought my own faucet, called the vendor myself, got the faucet installed.

Not too long ago, my wife called AHS and they had sent a guy out to fix my plumbing. He didn't have the exact part that he had to use to fix my faucet, so he had to order it and had to come back the following day. Since the repair, the faucet is still working good. He even replaced the garbage disposal. Any time we've needed anything repaired, AHS would always get back to us in a prompt amount of time and the guys they've sent out have always been very knowledgeable.

Claim submission was very easy and convenient. The most recent was the garage door opener, and it's been very good since the repair. However, what was needed was only tightening a screw for a light which detects whether something is blocking the doorway. If I had known about it, I could have done it myself. It would be convenient if maybe AHS tells me very simple things that I can check before I submit a request. That would save me money.

I have tried since June 17th to cancel my contract. I have been on hold 30 + minutes only to be told I have to call another number. I call that number to wait another 30+ minutes to be told I have to contact the cancellation department. I have called that number to again wait forever and then I have also left my number 3 times and have never received a callback.

My most recent claim with AHS was when the microwave was down. I did it online and claim got submitted okay. The serviceman came but was not able to repair it because he said the microwave is not repairable. But, he fixed the hooked-up vent. I called them because they asked me to contact the customer service for the new equipment, and they gave the quote, then I went over there and they got the microwave. They got it installed and submitted the bill and I got a check for the reimbursement.

American Home Shield denied my claim to fix duct work in my attic. They had previously sent contractors to inspect the system a minimum of 6 times in the last 4 months. It is standard practice for these contractors to slice open the ductwork to see inside. Now after so many slices, and probably years of normal wear and tear, the duct work is collapsing in part due to the contractors undermining the integrity of the ducts with repeated slices. They are refusing my claim saying that something must have fallen on the duct work even though there is no evidence to that statement.

Timely service, repaired correctly the first time. Polite service technician.

I chose AHS because I heard from a coworker of mine who had AHS some years ago that it was a lot better and so far I’m pretty pleased with it. They got a good service going. Claims submission is easy. I usually do it through the automated system because it's a lot easier to just call them. Their reps seem very helpful and knowledgeable and provide quick responses when dealing with the servicing company.

My experience with American Home Shield seems to have gone to me smoothly. I've called for the dishwasher to be repaired, and that has been great because they responded very quickly. I have tried submitting claims online and on the phone - both were easy. Doing it online was faster than doing it on the phone where one has to wait to get through the process. We also had our refrigerator repaired before, but it took us close to 3 months to get it back. I had to call and get persistent with it. Nevertheless, the fridge seems to be working great since the repair, so it has paid off.

I had called about my upcoming renewal and they were awesome. Also, they did not pressure to make a payment. She actually said I could wait another few weeks to make the payment. The trust and honesty made me feel really good, then I made a payment in full right then and there for the year. She was awesome of her.

This is the second year with a warranty and the HVAC is still not working after 12 trips by the repair which resulted in every part being replaced over 15 months. Still will not cool and constantly trips out. They refuse to replace it!

I had no problem submitting a claim with AHS when I had an issue with my stove. The contractor who came to my house was friendly and fixed everything.

Recently AHS rebuilt their site and they now require existing customers to re-register. This is fine. But the re-registration process is incredibly, terribly insecure - I would bet it's possible to gain access to someone else's account in as little as five minutes. What I'm most upset about is that I've contacted AHS about this matter three times - once through their website (no reply), once through Twitter (they blocked my account and erased the tweet), and once through their Facebook page (they erased the post I made). I'd like someone to contact me and to explain what they're doing about this problem, and why they feel it's ok to ignore a customer's messages to them regarding this problem. I've been a happy customer of AHS for several years, but their treatment this matter borders on incompetence.

I have no complaint over my experience with AHS, it was all great. My last claim was for a leak under the kitchen sink. They came and did it in no time and everything was great. All the contracted people are great. Most of them are professional, clean up behind themselves, and tell me to call them back if I got any problems. They gave me very great service. I am very pleased with American Home Shield!

I have had my policy for over a year and just had to use it for the first time. I have to say, I am not having a very good experience and I am very disappointed. Called in a claim on Saturday afternoon 7-18-2015 for a broken washing machine. Have not heard a word from anyone including the repair company that has been assigned to my claim. I have been on hold with AHS for 40 min. Maybe switching to another company.

It's very easy to submit a claim to AHS. Basically, I call in or do it online then they will call me the same day. They were on time and did a good job. I had no complaints at this time. I don't remember having any problems because AHS takes care of my business.

When I placed the order with American Home Shield, they told me that Jet Electrical have 24 hours to get in contact with me but they never did. After 48 hours, I contacted them, and we had a date set up. But on the day that we agreed on, I called the office and the lady said, “Well, they’re coming and your time was within a certain time and they have a two-hour window.” No one came within the two-hour window. The next morning, I received a phone call from her saying they didn’t come because the date was the week later. I don’t know if it was a glitch in her setting up the first appointment, and so I had to wait another week before someone could come out.

My most recent claim with American Home Shield was for my AC and plumbing. They called me on for my schedule and came in two days later. They were good and the contractor explained to me everything that needed to be noticed. I have no problems with them.

My air conditioner just quit working one day so I submitted a claim to American Home Shield and then they sent a repair guy out. He found out what the issue was and it turned out to be one of those circuit boards just blowing out. He let me know that he was going to have to get a part and come back, and then he came back and fixed it. I live in Texas so that was definitely a good thing. The repair guy did a pretty quick and painless job. I would give top numbers for my experience with American Home Shield. We just bought a home and we actually requested American Home Shield again but something went wrong in the paperwork so we’re just waiting to get it done so we can go back.

AHS seemed like the best deal so we went with them. The first two guys that came out regarding the air conditioner weren't very talkative. They seemed busy doing what they were doing so I just left them alone. And then they knocked on the door and said they were done. I didn't really know what they did for sure, but they said that they cleaned the coils and then a few others. And then we had a leak in the garage, the second fellow that came out and said that they may have cleaned the coils, but they didn't really address the issue. And so he corrected the whole problem, and did everything right. I didn't get charged for the second time they came out. It was good to know that they stand behind their work. I'd recommend them.

We submitted our most recent claim online. It was about six weeks ago for some air conditioning work. The contractor they sent, who has already been to our home for a different AC problem, is highly professional, highly responsive, very efficient and someone I would definitely call again. We’ve been using American Home Shield for probably seven or eight years, maybe longer. Even our second property in the St.Louis area that we lease out is also covered. We are big fans!

I’d recommend AHS to a friend, always. With our most recent claim, claims rep took the information and said they would call within the hour, which they did. Then the tech wanted to know the situation of the refrigerator and we explained to him. My husband had to have cold stuff and some of the medication was in the refrigerator, so the tech said okay, he'd be out. He didn't even live in this town but he drove over here and checked out our refrigerator even though it was late at night, which normally you wouldn't expect. He figured out what was wrong and now the refrigerator is working fine.

Called AHS for my garbage disposal and they sent somebody out when they said they would. The guy that they sent out was courteous and professional. He came out and fixed it. Since the repair, we’ve sold the home and I haven’t heard anything derogatory so I’m sure the disposal is running fine. I'd recommend having American Home Shield.

We own houses in Las Vegas but we live in California. My sister and her son handle both properties in Las Vegas for me when there's a problem so they are the ones who deal with AHS. She calls when submitting a claim and somebody responds within hours. She's happy with the contractors that come. They take care of the problem immediately and are very helpful in describing what’s wrong and what needs to be done. Every experience we've had has been very positive.

The technician that AHS sent out for my AC unit did a thorough job. He also gave me some pointers on some preventative maintenance problems which was a good thing. Nobody had ever mentioned it to me before so I appreciated that. And my AC unit has been working fine after the tech's visit. I also had an excellent experience in talking with their rep. All the people that I've dealt with have been very knowledgeable in what they were doing and they have always expedited my work. Always a good experience.

Our most recent experience with American Home Shield was similar to all of the others. Whether over the phone or by internet, we are assigned to a contractor right away. Rather than waiting for the contractor to call us, we make the call--and appointments are scheduled at times that are convenient for our schedule--sometimes the same day. Without exception, all of the contractors have called ahead of their arrival, are polite and respectful, have the equipment and know-how to get the job done, make an accurate appraisal, and either make repairs or order necessary parts for a second visit. Parts have been delivered promptly (usually within a couple of days), and the installation of those parts gets the job done.

AHS sales rep was very professional and sociable, unlike other warranty companies that we've been with in the past.

My experience when submitting my recent claim with AHS, which is for my washer, was all excellent. I did it over the phone. Then, the contractor that they sent out were good. And since my washer has been repaired, everything has been back to normal.

We called because we had a problem with the refrigerator icemaker. The technicians called the following day and came on time. They worked for Sears and they seemed professional. They did their work, cleaned up, and left. It took a couple of trips to get the problem corrected but they got it working. It was a good and straightforward experience.

We've had AHS for over three years now and haven't had any issues with the few claims that we've done. I recently submitted a claim because my air conditioner went out. One of the two compressors went out, AHS sent somebody here and they fixed it. We paid the service fee and the air conditioner is doing fine.

Work was done very fast and correct. All is working now!!

My recent claim with AHS was about my air conditioner and that is the only claim I filed in a couple of years. I had water that was coming from the AC and it was all over the floor in the basement. I was in Florida and this was going on at home, but I didn't have anyone who could be at the house so I called. When I was ready to come back from Florida, I submitted the claim and they came out on a holiday which was amazing because they didn't charge anything extra. They came exactly when I wanted them to come and re-diagnosed it and fixed it.

Our water heater went out so I called American Home Shield, and they contacted the plumber. It was quick and the tech came the very next day. They ordered the water heater and installed it. They were very nice people and every time they said they’d be here at a certain time, they were here. They worked fast and got everything done quickly. Everything went as I hope it would and I’m very pleased with the service so far.

I had a hot water heater that leaked which AHS had to replace. Service was good because I've had previous problems from a contractor AHS used, but this time, they had a guy that knew what he was doing so it was an excellent experience. I've had AHS for a lot of years and I've always been satisfied.

I wasn't thrilled with the service from the contractor because even I figured what was wrong and told them and they had to come out four times before they could do anything about it. But people came, they did what they should do and the air conditioner I submitted a claim for works just fine since the repair. Overall it's been super easy to use AHS since I got it and I'll continue to keep it. I've already recommended them to friends.

First claim we put with American Home Shield is for a sump pump that stopped working and everything went fine with that one. I was able to interact with the repairman. He was good and down to earth. Spoke to me on my level, try to overcome a few things. He explained exactly what the issue was, showed the damaged part and how it could affect my house if I didn't get a repair and then he showed me how to install the new one--all the tricks and everything related to that particular piece of equipment. He gave me the owner's manual and documented the repairs for my records. Went over everything and he was professional and courteous about it. And then recently I put in a claim with them because our air conditioner is not working properly. We're having some serious issues with the way it would cool down our home. But we haven't been contacted yet by the repairman so I just put in a claim. It hasn't been resolved as of yet.

I have leakage in water heater tank and staying in hotel with my kids already spent $300+ but not getting any help from AHS in 2 days. I have been paying premium for last 3-4 yrs. Please don't waste your money with AHS.

Our most recent claim with AHS is for dishwasher repair. The contractor was on time, did a good job, ordered the parts that we needed, scheduled the return visit and fixed it. The only thing that's annoying is the continual emails on "please rate up on our service" but the service was good and I would recommend them to a friend.

I've only used AHS once to check the AC unit. It was a very pleasant experience, and everything is going well.

Everything has been lovely and satisfactory and everybody was courteous. I got everything done in a timely fashion. My only big concern is that if two things in the bathroom are broken, it shouldn't be two separate incidents. I don't want to have to put a call in for the broken stoppers in my sink and for the wobbly commode. That’s $75 out of coverage just for the plumber doing a little thing. If something is broken in the kitchen, unless it's the stove and the refrigerator and the microwave, you ought to be able to do one bang for your buck. Other than that, they're good.

I submitted my claim to AHS online. Contractors came the same day and ordered the part and then came back and fixed it. The A/C that they fixed is working excellently. I wasn't there when they came but when I got home, it worked. I have no complaints. Bottom line the issue was resolved and we were pleased. My wife is in real estate and she recommends AHS to all her customers.

My wife submitted a claim online to American Home Shield. We had a problem with our dishwasher and the fellow that came up thought he repaired it but then it wasn’t. A week later, he came out, brought some new parts and finally, he fixed it. He did a heck of a nice job and the washer has been working very good since the repair. I'd recommend them.

My Whirlpool bathtub wouldn't work so I filed a claim with American Home Shield. I did it online and it worked out very well. Any time we use AHS, the contractors have been great. The guy that they sent us flicked the button in the closet that I didn't know was there and fixed it. Then he gave me some hints about how to use it because he felt bad coming all the way out here for something that we didn't even know needed to be clicked.

American Home Shield's service is very excellent. Everything's perfect. We don't have any complaint. Their service is on time and then all other vendors are really nice and they know what they're doing. I would recommend them.

I had no problems submitting a claim for my air conditioner and the fan on the furnace. Their contractors did everything - they solved the air conditioner and they said it was fine. But now it started leaking in the basement so they're going to come back and fix it and they had to order the part for the furnace.

Somebody referred AHS to me so I checked out their policy. It's the first time I've had coverage. So far, I've used them three times. I had set up the appointment and all of the contractors that they sent were very good. They were on time and I was very satisfied. In fact, I have a request in now for fixing my air conditioner, which is my recent claim with them. When I made the arrangements on the phone, the rep was very good. Hopefully, the one that I have in request right now will work out the same way as my previous claims.

I recently submitted a claim online with AHS for my icemaker. The contractor they sent was very good. Overall, AHS met my expectations and I am very satisfied.

I had a pool problem and I’ve never had much luck over the phone when submitting a claim, so I filed it online to American Home Shield. The contractor they sent had been out here before and he knew what to do. He came out and fixed it, and everything went smooth. Everything’s back to normal now, it’s great! I’m happy with it.

AHS is good! We were pleased with them. They did really well when it comes to customer service. They're very easy to get in touch with and their contractors are good as well.

I called a claim with American Home Shield to repair our toilet. The representative I talked to was very courteous and they had the service here within an hour. The service contractor has been coming to us for years and he repaired it. I’ve never had any problems with AHS and I’d recommend them.

Submitting a claim to American Home Shield has been an easy process every time. However, sometimes the problem is with the company they send out. The first year we've had two different people come out for the microwave. The Sears guy said the microwave was just too far gone and we ended up replacing it. So then another company came out and put in. It turned out the people who installed the microwave, installed it too low and there was no way to raise it up. Then there was a problem with the heater, and the gentleman they sent out first was a little inexperienced. But we contacted the company that night, and they sent out one of the owners and fixed it right away. I don't have a bad thing to say about them, it's the company they've used to come out and repair something.

My air conditioning went out, so I called a claim with American Home Shield. I tried online and it wasn’t going through, so I made a phone call. The company AHS sent out was very good. They couldn't take care of it that day, so they put me on a schedule. It's Florida so it's freaking hot so I called them a day later and asked them if anybody cancelled and if they could move me up in the schedule and they did. They put me ahead of the worker guy’s schedule. He came out and fixed the problem quickly. It was excellent. I’m satisfied with AHS.

The AHS contractor got here and diagnosed the problem with our A/C unit; went to work and fixed it right away. He had to replace some parts, set the thermostat in, and got the A/C running. It was the only time I've had to use them but since the repair there have been no problems. The unit is working great!

Great service and fast response. The HVAC tech completed the task in a minimum amount of time.

New customer, first repair. Long waiting times every time you call. Representative did not get the service order right, cause two work orders instead of one and a four-day waiting period to get my drain unclogged.. Plumber ends up at my house without equipment necessary to fix the problem. The service company made me wait four days for a stopped up sink. I asked for a manager to help me. No one called back. I asked to cancel my account, and the rep said they would call me back, no one has.