American Home Shield Reviews

American Home Shield has actually been out quite a bit the last couple of years. I’m used to them by now since I’ve got an older home and they were the ones who took care of the old plumbing. Recently, the sink wouldn’t drain so I submitted a claim to them. They contacted me, sent somebody out, and within a few minutes, he had it cleared up in a very timely manner. I’ve already recommended them to several family members who have also signed up for their services.

My most recent claim with American Home Shield was for my air conditioner. I did it over the phone and it was taken care of promptly. The man was great. I’ve had no problems with American Home Shield.

This issue has been resolved. After my wife called and spoke to AHS, they waived the charge. I'm happy now, but I wish I didn't have to come to this to get it done. We are keeping the policy. Thank you.

AHS is working on some leak in my toilet area and problems with my washing machine and dryer. I’ve been with them for many years and had several different houses and we've never had issues with their contractors. They’ve all shown up on time, been very professional and courteous. In fact, they’re working at my house this moment. The only issue I’ve ever had with AHS is when they had their old web page. It was a mess to get in on the website so I call in and talk to a person. That seems to be done away with the new website and it seems like I can get online most of the time now.

I have carried a policy with AHS since 2007. Every year the rates go up and the service fees go up. Additionally, my most recent experience is with a refrigerator that stopped cooling. It happened on a Saturday, AHS did not schedule a service call until Monday and I had to wait until Tuesday for the Service Tech. He called on Wednesday and stated he had the parts but since my fridge was unplugged and not cooling he wouldn't come. He would come on Friday, he said. Thursday, I called to verify the Friday Appointment. He became belligerent and stated he couldn't come on Friday, but would come on Monday. Wouldn't give me a time. I asked AHS for a manager to call me on Tuesday and again on Thursday.

I submitted a request online and called to confirm that they received it. My A.C was not working. I submitted this request on July 2nd. They had no servicemen to assign the repair to. Well OK, I waited over the July 4th weekend. It got assigned to REO Mechanical out of Sacramento, They have never called to schedule. I have emailed AHS customer service 4 times and have yet to receive a callback. I have tried calling and constantly got the on hold recordings, made the mistake of calling the status department after 7:00 too, they go home at that time. I am currently waiting on hold, has been about 40 minutes now. I am a Real Estate Agent, this is my OWN home that I want service for. Our office uses this company all the time. Thinking about this - Yeah!! They just came on the line. So, REO Mechanical got this request on 7/6/15.

AHS has unacceptably long phone queue wait times. Additionally, AHS does not ensure covered appliances are repaired within AHS service contract time-frames. I purchased my AHS "shield complete" service contract in May 2015 when I purchased my house. On Thursday July 9, 2015, I called AHS's area code 800 repair service number to request service for my Frigidaire refrigerator. After waiting in the AHS telephone queue for 20 minutes, with no idea how much longer I would have to wait to speak to an agent, I decided to submit the service request via the AHS website. Several minutes later (at 10:06 AM) I received an email reply advising SEARS had been assigned as the AHS service contractor for my refrigerator repair and to expect a call from SEARS within 24 hours.

I recently had a plumbing issue and it needed to be seen to so I made a claim to AHS over the phone. The representative was reasonable but wasn't friendly. They have some good vendors but they also have others that are not reputable who look for a way to disallow claims. But I just renewed with them and I have actually been with them for a lot of years.

Home Shield has always been very pleasant and help me in all ways to get my items repaired in timely matter. I will always keep them. I am very happy with the company.

I had a leak in my upstairs bathroom. The first people that AHS sent out didn’t check it and they said it was coming from one of my faucets but it was coming from the wall, from one of the pipes so it kept leaking. They didn’t do what they were supposed to do. They gave me estimate on something else, when it was something totally different. They cut a hole in it and I had to call AHS. They send another company out. Other than that, everything’s been good with them.

I used the AHS website file a work order. I was emailed a company who was going to fix it. I did not receive a call that day from AHS's chosen vendor even though my order was placed within the business day. The next day I received no call from the vendor so I called him. He asked if I was going to be home in the next hour and I said I was. Two hours later and no one has come so I call but no one answers.

AHS is very satisfactory. I haven't had have any problems. I've pretty much been using them primarily for a bunch of air conditioning problems and it's been a quick turnaround on having somebody out here from when I first filed a claim. So I'm very happy.

To begin with the hold time to place a service request with AHS is a MINIMUM of 40 minutes - today I have already exceeded 60 minutes and still no agent. Secondly, if you're wondering why I didn't place my request online it's because - despite the hold message stating it can be done - it CANNOT be done. So I am forced to call and wait on hold. Thirdly, the plumbers they send have, over the course of 11 months, failed to fix a simple toilet leak. They fixed one in fall 2014 and created a new one. Then when I followed up they insisted it was my shower panel - it was not.

I submitted my claim over the phone and it was excellent. The claim was for a pipe that a plumber had repaired, which cracked. AHS had it replaced very quickly. This was the contractor's second visit and he was great and professional. I have nothing negative to say about him. I tell people about American Home Shield. It's an excellent warranty.

I love American Home Shield. I've actually been with them for so many years. They're good at giving information about what is covered but you have to take the time to read it. I don't know what more they could do to help people understand. There's a big difference between a mechanical failure versus something that is poorly installed. Unfortunately, people don't really know those situations to have somebody come look at them. I know a lot of people get mad because they call AHS and they pay the service fee, but the people AHS send can't really fix it because it's not a warranty item. Unfortunately, that's just a part of having a home warranty - you take that risk. If something is not covered, you still got to pay the fee. I don't know if that helps or not but I'm not complaining at all. Every homeowner in America needs to have American Home Shield.

I had a leaking faucet outside and a leaking bathtub faucet. I needed to get the leaks fixed, so I submitted a claim to American Home Shield online. They sent out an email to confirm everything and then the actual company that was coming to our house called up to make the appointment. A couple of hours before coming to our house, they also made another call. The plumber stopped the leak outside and then took the faucets apart on the bathtub. He told me that we would have to order the parts. When he put it all back together, it wasn't leaking anymore. He also said that if they start leaking again, I just have to call him back and he will come and do it free of charge - he was nice. I have had some stuff done with my pool too and they were great. I have had really good luck with AHS so I would recommend them.

I had a problem with my ice maker in May. AHS sent out a service company and did a great job. They replaced what they needed to replace but I think they overlooked one part. So I called them back. Unfortunately, the warranty from the service company is only two months, and it was a little over two months. So they sent another service company, which I think is a good company but they have yet to repair my ice maker. So I'm not sure what's going on, if they need proper authorization.

I needed a new water heater so I called in a claim with American Home Shield and they replaced my heater. I had a good experience.

I had a problem with the garbage disposal about a month ago and submitting a claim for it has been easy. The contractor was a great guy and the garbage disposal has worked fabulously after the repair.

It was a pretty good experience submitting a claim for with AHS. I've had them for years and I always submit claims through phone but this time, I decided to try online to file a claim for my AC. In a couple of hours, I get an email of who is supposed to service, and they called the next day. The contractor came in and checked everything - they even checked the unit that was in the attic. They did what they had to do and explained to me what was wrong. I haven't had any problems with the unit anymore. They also told me to go ahead and call American Home Shield if I had any more problems, and they'd be right back. I have no problems with them.

I didn't know anything about home warranties and one of my friends was talking about the fact that he had American Home Shield so I looked into it and signed up for it. Submitting a claim has been very easy and simple to handle. I made a couple of requests, one over the phone and then after that I did one online. The claims reps I've spoken with are polite, easy to work with and very prompt. One of the technicians they sent was a nice older gentleman that was super prompt and showed up when he said he was gonna show up and got things handled and we've had really good experience.

I have nothing but the best to say about the installation of the dishwasher. The last one with the toilet was A-rated as well. I couldn't ask for more professionalism out of the gentleman AHS sent.

Sometimes things don't necessarily always get repaired immediately because parts need to get ordered, but they've been responsive and the quality of work has been good. The technicians have always been very courteous, prompt and very helpful. It's been an enjoyable experience and we plan to continue using them.

I filed a minor claim for the toilet that was running on by itself. It was okay but all my issues weren't addressed because I had a jetted bathtub that wasn’t working. And when I was told that could not be fixed because they didn’t have access, they said they would have to cut a hole in the wall behind the tub in order to get at it. So I still don’t have a functioning tub. I also filed a claim for my electric water heater. It needed a new hose because it was dripping and they fixed that. There was also a time I called for the special filter of my air conditioning because of allergies, but they said it wasn't covered so I was disappointed. However what I like about AHS is that they were nice and clean and I am happy with them.

My tenant told me the water heater was leaking. I immediately put in a service request and gave them her phone number. They got in touch with her and checked it out before noon, and replaced the heater the same day. I was very impressed.

They've been pretty good about working around my schedule so that I can make sure that someone was there when they were there.

I keep coming home to hot air blowing out of my air conditioning system and I've been getting claims on this for years and it's frustrating. But submitting a claim with AHS has been easy, they're great. The contractors are doing a wonderful job. It's just that, it's a very old ac system and it needs to be replaced. And it's performance after repair has been on and off.

My air conditioner had lost coolant and I had noticed a couple days before that it makes a funny noise when it gets low on coolant. Once that happens and it starts freezing up, I turn it off and once it thaws out, it might run for another eight hours and then do it again. I had no problem submitting a claim at all with AHS. After I submitted it, within four to six hours, the technician called me and scheduled the appointment within two days. Technician came, filled it, and cured the problem. It seems like every couple of years, I have to do this and they put a stop leak in it. It still doesn't completely solve the problem but it's working fine for now.

It was my first time submitting a claim with them and it was a good and extremely easy experience. I put in an internet call for repair and a young lady got back to me right away. The first company that she had taken me to said that he couldn’t get to me for a week. She said, “Oh well, hold on. Let me find another one that’ll be able to get to you tomorrow.” And she did. The contractors were great and were very professional. They showed up when they were supposed to and spent all the time that was necessary to fix the problem. Everything’s worked perfectly since then. I’ve been with American Home Shield for quite a while now on numerous houses. I’ve renewed a new policy on another house that I had. And I’ve recently just sold that house so I’ll be transferring that onto the new owners.

Our central air has been on & off working since late May/early June. Each time it seems to be on the weekend & under AHS no call to the contractor until Monday. The last outage before this current one was on 7/3/15 so that required us to wait until 7/6/15 for them to come out, which happened to be on my husband's off day. They came out on 7/7/15 which happened to be during my work from home day to "fix" the issue. But it's now 7/12/15, 2:30 am & it's 80 degrees in the house. When the thermostat is set to 75 degrees, nothing but hot air blowing!!! Of course the contractor won't be called until Monday & another day of no air conditioning. And either my husband or myself is going to need to take off work to get this issue resolved. I am beyond frustrated!! We have a young child & this just simply isn't acceptable!!

The most recent claim I've had with American Home Shield was an electrical issue. I submitted it online and got an immediate notification that they had assigned it to a company via email. A couple of hours later, I got a call from the company. They set up an appointment and it was about three days so I had to wait for them. The guy got there and within 45 minutes to an hour had found the problem and fixed it. The performance has been perfect since the repair. No problems.

The last claim we had with AHS has been difficult. I first had them out May 28, and they fixed it. Recently the air conditioning unit wasn't cooling. So I tried to call again, but the hold was so long that I finally went online and requested service. They sent a company but it wasn't the same company that was here before. So the technician couldn't fix it. He said that I had to call the first company back. Monday came and I hadn't heard from the other company, so I called and they put it in through again. From Thursday morning through Wednesday afternoon I don't have an air conditioner. It's not been good this time.

My most recent claim with American Home Shield was when I was having a problem with my dishwasher. I submitted the claim online and it went very smoothly. The contractor that they sent did a great job. They have been sent out here by AHS before and they always do a great job. Since the repair, there has been no problem with my dishwasher. My entire experience with them has been great.

My overall experience with American Home Shield has been good. They have nothing to improve on. I would definitely recommend them.

American Home Shield sent one guy here in May to put a belt on my washing machine. Last week, I put some water in. I was going to wash something and... I just ran and screamed with bad things. Finally they came out yesterday and told me that it was going to cost $389 to fix it, but they didn't know if they wanted to do that or buy a new one. So I called them and said, "Look, I'll buy a washer if you'll give me the credit of the repairs," and they said they would. So I went out, bought one, and waiting on their refund.

My experience with American Home Shield was excellent, it couldn't be better. The contractor have taken care of us and it has been an excellent service. Also, it's easy to submit claims. With my current issue, I'm still waiting for the dryer company to call me back so we can get our dryer fixed. I'd recommend AHS to a friend. In fact, I do all the time.

trouble. The contractor was nice. They came out and looked at it and they had to order a part so that was like a day. It took a day for the part to come in but then they came right on and did it the same day they got the part in and repaired it. Everything is fine. My faucet is working good.

We submitted a claim to AHS because our stove has quit working and we were using it. Somehow the cord worked itself out and wasn't making a good enough contact. It was something simple so it wasn't a big fix, but the contractor came out and we had a very good interaction.

I have no complaints with AHS and I’d definitely recommend them.

We have a washer that was leaking and our dryer wasn't heating up. Submitting a claim with AHS was great and I did not have any problem. The Sears repairman came out and fixed it in less than an hour. He answered all our questions and told us stuff that we didn't know. He was good. It's been working after the repair. We haven't had any problem and my wife probably washes about three times a week.

AHS is a really good company. I haven't had any problems. They came out to fix my air conditioner and got it all straightened out. They did a really good job. I can't complain about them at all because I'm really happy.

I had an excellent experience with American Home Shield. My air conditioning issue has been resolved in a timely manner. I would definitely recommend them.

We had problems with our bathtub plumbing in which it developed a leak. Submitted a claim to American Home Shield and it was a terrific and easy thing to do. A plumber came out, fixed everything very quickly. Since then, everything they repaired has been working fine. I’m extremely happy with the company and I’d recommend them to anybody.

We have been a paying customer of American Home Shield Warranty Service Company for probably over Ten Years. During this period of time, we have had a few service requests and almost every time, there was an issue in getting prompt service reply. Now, the latest one is really the worst violation of their contract. Before I go further, to get someone on the phone every time I have called, I spend no less than 2 hours traversing their system and being placed on hold.

Garage door opener - Very satisfied... great service. Done very quickly.

I have a problem with the thermostat that monitors my heat. I put it on 70 and it registers 79 even after it cools down. I already filed a claim to American Home Shield and their contractor will come out this Thursday. The last time they came in here I was very pleased. I paid to switch from heat to air and I had been using another company but American Home Shield doesn't use them any more. The company that came in was new and I had no problems with them.

Most recent claim was for my HVAC unit when my AC had just stopped working. I did everything online, it was very convenient. AHS sent me the contact information as far as phone number and the name of the business. My issue is that they did not call as AHS said they would. And every time I called, the phone would ring and ring and ring, and I would never get the chance to leave a voicemail or anything. Through that process I could not submit another claim because I was already assigned to a contractor. Then I called AHS to speak to their customer support. I had their customer support actually give the contractor a call and they weren't able to get a hold of him.

I just wanted to warn people about this company. Do not use them. I had a water heater break down. American Home Shield had someone come take a look and they said that it wasn't covered because it was not maintained and was all rusted out. Ok, fine. I totally understand. I did have to pay the $100 service fee. Ok, fine. I understand that too.

American Home Shield’s reps were very professional and polite. The contractors they sent to my home have been professional too, and very helpful. They always take care of the problem, and performance has been excellent. I’ve never had a concern at all. In fact, I’ve recommended AHS to several people.

My air conditioner wasn’t cooling properly. It had been hot the whole week, so we called American Home Shield and they came out and responded to my call quickly. The contractor was very straightforward and helpful. My unit has been doing fine now thanks to them.

American Home Shield sent a contractor to fix our garage door in a rental unit that we have and it was superb. The door is now fixed with no issues. Also, it was extremely easy filing the claim. I would definitely recommend them.

Our recent claim with AHS was for a broken garbage disposal. I spoke with their rep and they explained the process. Their contractor contacted us within a day to set up an appointment. They came out and fixed it and the garbage disposal has worked fine after that.

We had a leak underneath our sink and a toilet that kept running. Submitted a claim online with American Home Shield and they called back quickly. They sent somebody here the next day even though it was a holiday weekend and I was surprised that they would come so soon. The guy was friendly, answered my questions pertaining to general plumbing stuff, and was able to fix the issues. There’s no more leaking water so I think it's prevented further issues. American Home Shield is user-friendly, quick, and easy. We are not do-it yourself kind of people, or particularly hands-on so it’s nice that we have their support. We have recommended them to others.

I called AHS with bad AC issue last Thursday and someone came out the following Monday and determined that the blower motor was bad and they could replace it the following day. That didn't happen so I took off work the following day to make sure someone was home and I called and was told the part was coming and never got a call back. In the meantime I've been off work for a week and had to pay for hotels and eat out everyday. I contacted some of my white friends and none of them has had any issues. WOW.

My shower didn't have any hot water, and the guy that AHS sent came had to come a long way but he didn't seem to mind. He was good and I appreciated him. After the repair, however, I've been having a lot of air in the hot water, but I haven't called them to check on it yet. Aside from that, AHS had also replaced my refrigerator and had worked on my well pump. I would definitely recommend them.

This is the second time I called American Home Shield since we started contract. Both times have been completely disappointing. The first time the plumber never came, but they did send the bill. This second time I've been waiting "Appliance Medic" to show up. In a period of three weeks, they have rescheduled 3 times. Never came. I called several times and was only able to leave voicemails. Desperate I called AHS, and the Agent called Alberto ** just told me that that's the way they work and the only solution was to schedule a new appointment. Until when am I going to get the service I paid for $700.00 dollars??? NEVER EVER GET AMERICAN HOME SHIELD!! They are supposed to give service for appliances which are needed in a daily basis. I have not been at work 3 days waiting for these people!!!

We have been very happy with AHS. We have had several major repairs and they have been resolved in a quick and professional manner.

My AC quit working, and so I submitted a claim to American Home Shield. The original people we were assigned with to fix our unit couldn’t get out for a couple of days so I called back AHS and asked if they could get somebody out sooner. Within two hours, a gentleman showed up to fix it. He was very pleasant and explained the whole process to me. He was able to fix my AC with no issues. I’d definitely recommend them.

I have a leak in my master bath so I requested service from AHS. The plumber came to my home to tell me that he cannot access the leak (it is behind a sealed front panel) and left in 5 mins. He said he will call AHS and check what he can do but never heard back from him. After almost 2 months, AHS just billed me $75 for that. Billing department explained me what I should have done at that time but it still a horrible experience. I paid the $75 and still have the leak. I'll never deal with them again. Btw, reaching them on phone is a nightmare indeed.

My first and only call so far was with the issue of centralized cooling system. Overall I was satisfied with the work. My only concern was that it took longer than expected. I don't remember the exact delay, but I think it took 4-5 days for the work to get done. In AZ summer, the home was not livable without air conditioning. Other than this, everything went smoothly.

This is a great company! They have replaced/repaired so many things in my old house that I am ashamed to list them all. I've been with AHS for approximately four years and have absolutely no complaints. I'm afraid they don't make any profit off of me but they have come through more times than I can count. After getting screwed by an auto warranty, I was skeptical of any warranty company but AHS is great!

We had pipe leaking in the laundry room. We submitted a claim with AHS and it was no problem. We just called it in and they hooked us up with a servicing agent. And the guy came in, and he looked it over, found out and saw the problem and fixed it. He just rewrapped it. It was easy.

My air conditioner went out and I was assigned Myers Comfort specialists. After having a bad experience before with them I requested someone different. They said I had to stay with them. Same experience with Myers and AHS won't let me change vendors. Myers waited 6 days (AHS policy is 48 hours) before finally putting in authorization for compressor replacement. Each day I requested a different company who AHS has sent out before. All I want is to use a different AHS certified company other than Myers. My air conditioner has been broken for about 2 weeks now.

We filed a claim for our water heater and it was very late at night when we filed. I got automated to someone right away and it was taken care of that night. They told me someone would call. They gave me the name the next day and they came out that afternoon. We thought it might be the bottom element that was wrong with our water heater. Then we talked to the contractor and he checked it, and it turned out that's definitely what it was. He had to drain the water down a little bit and replaced the bottom element. He was very good. We got information from him because we were satisfied with his service. Since the repair, the performance of that water heater has been great. We haven't had any more problems.

AHS came out to fix my pool filter. The contractor was from out of state and he was very nice. He called me on the phone, asked me some questions, came to the house, solved the problem, got the materials, and then came back and repaired it. The filter has been alright since then. I'll be renewing my contract with them and use them again.

We had a problem with our dryer or washing machine and had someone there two different times. Both times, it was resolved quickly, within an hour or two. The rollers were burned out in the dryer so that had to be replaced. It was a malfunction of the part. Submitting the claim with AHS was an easy process. We called and made an appointment. Someone came out the next day, so it was quick. My wife interacted with the contractor who came to our home - they're very prompt and cordial. It was the same guy who came both times, so he knew what was going on. It's been fine since the repair. He's resolved the issue so we don't have any more problems.

I filed a claim with AHS for our refrigerator Saturday or Sunday and they were out Monday so they came very quickly. When I called AHS, I noticed after I put in my claim that it was leaking down into our garage, so I called to see if they could come any earlier. He told me how to turn off the water so that it wouldn't leak and I thought that was very helpful. I wasn't here when their contractor came but he got here when he said he was going to and got it done.

Air conditioner went out. Called June 26th, opened up a service call. Never heard anything back. Logged in online saw contractor name that was assigned but notation said the were unable to contact us - not true. Checked phone log, definitely did not receive a call! Called AHS on July 1st, on hold for 20+ minutes. Told contractor would contact us on Monday July 6th due to Holiday. Needless to say, no call from contractor. Called back on July 7th. Waited + minutes, put on hold and told contractor would be out the following day (today) between 4pm- 8pm, would call 1 hour before -- at 7:25pm on July 7th call AHS. On hold 25 minutes. I am told they cannot do anything for me as I still have a 10 minute window!!! "Are you kidding me?" Ask to talk to a supervisor and am told I am speaking to an escalation specialist and a supervisor is not available? How unprofessional. Considering the BBB.

The people American Home Shield contracted to come out to my house have done quality work. I'm getting good service. It was a very good experience and would recommend them.

After noticing water pressure fluctuations in our home we contacted our local water company. They diagnosed that our water regulator was not functioning. I then attempted to contact American Home Shield with whom we have a contract for our home warranty. After waiting for 35 minutes on hold without ever reaching a human being I hung up. I then attempted to use their online chat program and learned that their chat personnel are unable answer basic questions. I then used their web form and picked the word "leak" which didn't correspond to our situation but at least involved water issues. A plumber arrived today and said we needed a new water regulator. He called us after he contacted AHS and said that AHS would pay for the regulator, but not the cost of connecting the top and bottom water pipe to the new regulator which is an additional $285 on top of the $75 standard fee.

Same air conditioner had failed in a month and after creating the service request, I am not able to get anyone from AHS to get status. Status is not available online too.

We first contact American Home Shield on 6/10 because our AC was not working. It is now 7/8, two contractors, dozens of phone calls and almost a month later our AC is still not working. American Home Shield has been horrible to work with. It is summer, soon to be in the 90's and with small children I worry about their safety and well being in our hot house. American Home Shield will not help, in fact they want us to wait two more weeks for possible repair.

I filed a claim with American Home Shield when my ice box was out. I had a good experience with them.

We live in Arizona in the summer - temps 110 to 115. Have been in a battle with AHS and the contractor to get A/C repaired in a timely manner. AHS does not care, can't get the contractor out until Thursday at 5 pm - that is 5 days. Customer Service is the worst!

My cooktop and refrigerator broke down. I called AHS and they sent Always Affordable Repair contractor to out home. They saw the issue and sent for parts. Now the contractor can no longer be contacted. I left several messages for them. AHS is refusing to send another contractor as the old contractor has ordered parts. I am calling AHS every day. Each time I hear something different. Sometimes it is that 'We have sent email to contractor'. Sometimes they say that 'We have contacted contractor relation and they will get back to you'. No one is contacting me and in the meantime my appliance is broken. As much as I think the contractor is actually at fault I entirely blame AHS for giving me a runaround for more than a month. Whenever I call it will be around 30 minutes wait time and then my issue will never be solved. Plan info: Plan: FlexPlan #: **.

My dryer started making a horrible high pitched squealing noise when you turn it on continuously! And the dryer is right next to our bedroom. You can hear it all across the house when it's going. I called in the order on a Monday, June 22. The appliance person called right back but couldn't come out till Thursday, which I thought was a long time but OK. I then got a call on Wednesday that they could not come on Thursday but wanted to come Friday. I already had plans to go out of town.

My A/C unit was not functioning. The service was professional and was completed in one visit.

I submitted a claim to American Home Shield for a problem with my refrigerator that started five days ago. This is the third time I called AHS to come back out and look at my refrigerator. The technicians who came were very professional and they get the problem fixed but then it quits working again so I don’t think it’s the technician. My experience with AHS has been really good and I’d recommend them.

The water tank at our rent house wouldn't relight and we called American Home Shield. The rep on the phone was fine. There wasn't a problem with the people when they came and fixed it. Everyone has been very nice and very prompt. Everything is working normal now. I talked to the renter yesterday and she said everything was fine. I've had AHS for 10 years and I do like their products and they are very good. It's really nice to be able to pick up the phone and have someone call me back as soon as possible and they come out and they fix whatever I have wrong. I recommend them all the time.

We’re very pleased with American Home Shield. I used their services once and they were prompt, very polite, and professional with their work. I recommended them to one of my brothers.

I submitted my recent claim to American Home Shield online and not only were the tech professional, the notification was fast and I was surprised with the quick response I got. He told me that my problem could be a possible Freon leak. He had to put some type of chemicals in the line to hopefully solve the said leak, and told me if I had any problems, I’d make sure to give him a call. Since the repair, in the last couple of hours my unit has been great. I’d recommend them.

I have several family members and friends that have signed up with American Home Shield per my recommendation.

So Ive wasted over 3 hours of my life on hold trying to talk to someone at AHS to find out about my service request. I even went to get human, and used the option to have them call me. The phone rang twice after an hour. I answer, automated prompt... This is your call back, sorry we missed you, please call us back at your convenience. I guess this is how they do business. Take your money, then just wait you out till you get so fed up that you fix whatever may be wrong yourself.

American Home Shield have been very responsive to our request. We did have one contractor who was unable to secure the final parts and it took so long to replace the item with a new item. But still, it turned out fine. So, it's been a good experience with American Home Shield.

My water heater blew on July 3rd. This is now July 7. 5 days without hot water. I've been calling and calling. They said it will take 2-3 business days to order the part. The plumber has no openings for another 7 days. I asked for the cash out option. They told me it takes 2-3 business days to process that claim for them to even verbally tell me how much the cash out option is. Which, will once again put me into another week without hot water. I'm a real estate agent. I once referred my clients to this company. I no longer will or do so. I'm the butter to your bread people. I provide you business when I sell properties. NO MORE! Your people are RUDE, have lack of concern and are slow not to mention USELESS! I am paying a plumber out of my own pocket to have a new water heater tomorrow. Thanks for NOTHING American Home Shield.

I have been with American Home Shield for about three years. They have been great at times and rotten others. I asked for service on some wiring problems and they say "no dice, we don't cover that" yet the contract makes it look like they do. My next ** is they have never been able to find me in the online service or when you're talking to a computer before a live person comes on. I have asked why they can't find anything on me and they don't seem to know or care. Like I said, they have done real well on some AC and heating problems. So I guess it's still worth paying for the service.

Been with AHS for over 20 years and will remain with AHS for another 20 years!!!

The front glass on my oven was shattered. I was expecting an easy fix, but the part was unavailable from the supplier. AHS decided to replace my oven instead of making me wait for the part to become available. Thanks for the fast and great service.

06/30/2015 - woke up to find my air conditioning unit had stopped working again a week and a half after having it serviced by AHS' service provider Advantage Air Mechanical. It was over 80 degrees in my house at 6 AM. I contacted AHS to request a service call. I then contacted their service provider AAM to set up a service call. They told me it wouldn't be until 07/06/2015 - one week. I explained that this was for a repair that was less than two weeks old, that I have a six month old baby that had just gotten out of the hospital and that I would like an earlier appointment - they would do nothing. I contacted AHS immediately to see if they could expedite the service call, After being on hold for 20-30 minutes I explained the situation to the AHS rep. She said she understood and ask to put me on a brief hold so she could contact AAM or another service provider to see if they could get out earlier.

None of the published phone numbers are answered unless willing to hold over an hour: 888-429-8247, 877-489-8320, 800-776-4663, 866-617-9098. If you do decide to hold, if someone answers they can't help you with ANYTHING. I finally got a hold of someone working out of their house with screaming kids in background.

I have been an AHS customer for years. Normally I have had no complaints and have been satisfied. SOMETHING has changed. I have been having AC problems for over a month. The contractor although nice is not repairing my unit just band-aiding as I see it. My unit has been freezing up now for a month. My last service request placed on June 27th. Finally the contractor appeared after 5 PM on July 2!!! 6 days limping my AC through in the Arizona heat!!!!! I returned from work last night and once again the AC is froze up. I have called AHS again this AM to try to work something out to get A contractor I trust to find out what is wrong with my unit. NO HELP!! I am now on hold with the retention department!!!! What do you think my chances are of staying a customer?????

On 02/09/15 I got an overdraft fee from my bank acct ending in ** & this was even after I had given my new acct # ending in ** around January 2015. Because of this I was charged a $35.00 overdraft fee. I called AHS & spoke to Charla & she had advised me to fax a statement from my bank, showing the overdraft fee. I did fax the bank info, and Charla had called me back assuring me that the refund check was on the way. Since I have not received anything, I did a couple of calls and being on hold for 1 hr, I spoke to Ron (supervisor) and he said this will be investigated. I am an agent and have sent a lot of clients to AHS.

My most recent claim with AHS was with our garbage disposal two months ago. I spoke with a representative and he was knowledgeable and courteous. The contractor that AHS sent was excellent and now our garbage disposal is fine.

My contract covers sewer blockage. I had a contractor come out today and ID'd the blockage but couldn't complete the repair w/o authorization. My contract covers blockage, why do I need authorization? I haven't been able to bathe or use my toilets for 5 days. Why? I pay over $600 per year for coverage. Why do I need some idiot to authorize to repair what I am paying to cover? AHS customer service sucks!!! Think I may be looking elsewhere.

Water heater - said they would no longer cover because of city water had too many minerals. Dishwasher needed replacement after service - tech never told us and AHS never called to let us know...just waited thinking it was going to be fixed. AHS tries to find ways to say no to repairs and has terrible wait times on their phone. No way to get in touch with supervisor. Owners need to go on Undercover Boss!

I requested 2 services request (1) for my refrigerator/dishwasher and (2) for my ceiling fan. When I signed up for this home insurance, I was told that my ceiling fan will be covered because I am currently paying the highest monthly payment. However a technician came to my home and repaired the fridge, but not the dishwasher. All he had done was turned on the water for the dishwasher. Upon completion of the work from this technician, I called American Home Shield to confirm that the technician will coming to my house on 07/07/15 to repair my ceiling fan, and was told by a representative that my current plan does not cover ceiling fan which is a lie, because when I signed for the plan, repair of the ceiling fan was part of the coverage. This company is very deceiving to customers.

After a couple of weeks of our a/c not working well we called AHS to send someone out. They sent Compart Specialists of Del City, Ok. He came out on the afternoon of July 3rd to check the unit. He said that we were 3 lbs low on coolant. I told him that I had the system fully charged at the end of the summer the year before and I wanted him to do a leak check. He said that I really didn't because if he would have to remove all our coolant to do the leak check and that he would then probably have to order a part and AHS only covers a couple of parts and that it would take 2 days to 2 weeks until he got the part. He said we would have to be totally without any A/C during that time.

I am lucky to never have had to file a claim; however, American Home Shield provides me the comfort in knowing that my home is safe.

.

On 6-10-15 I reported to AHS that my water softener was not working properly. Eliminator Plumbing came out the next day and confirmed the equipment was not working properly and needed to be replaced. They immediately notified AHS. 6-16-15 AHS requested a 2nd opinion because they thought it was too expensive (We do not have your standard water softener. This equipment costs $2800 when originally installed). They assigned Bonafide Plumbing to come out. Bonafide came out on 6-18, took pictures and that's all. He was there for about 3 minutes.

I have been a customer of AHS for years. I have never missed or paid my monthly bill late. On May 26, 2015 I noticed water in my air conditioner drain pan. I called AHS and a tech was sent out to my house from Appliance Comfort Air Inc. in a timely manner. Almost one week later I was told by AHS that per Appliance Comfort Inc. my practically NEW unit needed extensive work. I then called Appliance Comfort Inc. to inquire about diagnoses, they were extremely rude and refused to talk to me, as a matter of fact they cancelled my scheduled appointment to repair my air conditioner.

Submitted a claim online for my dryer. AHS sent a contractor who was very polite and cordial. He fixed it and did an excellent job. Everything was superb.

After 8 days of cold showers the part came in and it was the wrong part. Subsequently the company making the repair went and picked up a brand new hot water heater and came out and installed it. The 8 days it took to get to this point can't be fixed but the response to the wrong part coming in and resolving the problem was certainly appreciated.

The contractor sent by AHS was very professional and knowledgeable. And he was very quick and took care of it. And then he told me what he did and then went out and got his invoice. AHS is good coverage and I have been pleased with all of their contractors.

I bought this AHS contract thinking that it would help me with any repairment for my home appliance. I am paying regularly the amount. Recently my washer broke down and I had to call AHS or request a service. I got an email with confirmation that they are going to send some contractors to look unto. It's been 3 weeks nobody contacted me. I called AHS to cancel the service as I bought new washer. I again called and told them to cancel my contract 4 days ago. They told me that retention department will call me within 48 hrs... So far no call. 07/3/2015, I called again and talked to the lady to cancel. Their retention office is closed... worse, never fall for AHS.

On July 1, 2015 our home warranty provider, American Home Shield (AHS) assigned a technician to diagnose our faulty electric dryer. He found a broken lint trap housing that left a gap causing excess lint and a few errant coins to pass by the trap. One such coin shorted out a sensor causing the dryer to stop "heating" (hence our call for service). He also found our 10 year old dryer to have a number of worn out parts such as a belt, pulley, etc which he wrote up I assume. When I received a call from AHS representative on July 2nd, 2015, she stated the technician's report revealed that the problem with our dryer was NOT due to "normal wear and tear" and was not covered under the warranty. Furthermore the technician reported extensive (my word) damage [like he'd never seen before]. I contested the diagnosis based on I was not aware that the lint trap was a problem and that it caused the problem.

I had a recent claim for a plumbing issue with my water heater. I called AHS and their contractor who did the repair came in a day. They used Parlier Plumbing in the past and that's who they used this time. I've always been pleased with the work and the explanation as to what's going on and they get everything fixed. It was great.

I was pleased with the prompt attention I received from American Home Shield. The repair contractor contacted me within the first 24 hours of my phone call to AHS. He arrived on time & fixed the problem with my washing machine without a hitch.

I think your service is the worst. My air conditioner needs a repair. I requested a service. You assigned me Advantage Air Mechanical. June 25, 2015 they called me at 11:30 am and I told them I will be late 15 minutes and he said he could not wait. Your company rearranged another appointment July 2, 2015 from 12 to 5 pm. I was waiting here from 12 to 5 pm. They did not appeared, Advantage Air Mechanical did not have the decency to call me to tell me they are late or what happen. What kind of service do you offer? Is this an excellent service? I called to get another contractor and the customer service told me "you have to stay with the same contractor." Your service is really bad.

I signed up to AHS 2 months ago. I read the reviews, got scared and tried to cancel. There is no way to cancel and I had to put a stop payment on my credit card. Tried calling (on hold for 1 hour each time), no way to cancel on website. Finally got hold of a representative (after 30 mins), transferred me to the retention department (another 30 mins) and then they just hung up. Unreal! Don't know what to do anymore... Buyer beware.

I was always promptly helped with any issue when using my AHS home warranty and the quality of work was amazing. I recently moved and took my warranty with me to my new house. Would NEVER be without this amazing peace of mind.

I value the peace of mind I get from having AHS for many years. Follow-up response for service has been quick and contractors schedule appointments for my convenience, come on time, are clean, appropriately dressed, identify themselves and show care for my home as they work. In a recent call, they were unable to fix my ceiling fans, called to get ok from AHS and worked with me to match my decor before replacing them at no additional cost.

We bought our new home 10 months ago and purchased an AHS policy for the first year. Of course, the first two things to break down were the refrigerator and hot tub - neither of which are covered under the warranty. The next thing to happen was a leak from our master bedroom. We paid $75 to a plumber who said, "I think it's just your shower, I'll caulk it." (We told him that the leak was not coming from the shower because the water was escaping several feet away from the shower.)

Did a marvelous job.

The contractor arrived on time, was knowledgeable and completed the work in a timely manner.

My most recent claim with American Home Shield went good. Dealing with the claims representative was easy. Plus the contractor was really good at what he did, everything is working fine with our plumbing. He was really nice. They're really good when you call them. Sometimes, they're slow on getting somebody over here but that's just probably normal because they're always busy. But they were right there quick in an emergency, when a pipe had broken outside.

This has been a nightmare of an experience from the beginning. I bought a house and shortly after moving in the air conditioning completely stopped working. I contacted AHS for service and put in a work order almost 3 weeks ago. 2 days after contacting AHS a worker came to my house and told me what parts would be needed to repair my air conditioning, which were ordered through AHS. Following up later, after over a week of temperatures above 90 degrees in my home, I found that someone had listed the wrong delivery address so the shipping company needed written confirmation of a new address, which took several more days. AHS never followed up from that point, so the air conditioning contractor finally called AHS and found that the part that was ordered had been sitting in a warehouse near my home for 5 days. They told me they would be out today or tomorrow to fix it.

The main reason that we like American Home Shield is for coverage on our air conditioning unit. But a lot of other things I've called for haven't been covered like my recent claim with my garage door. It's a good thing we had $100 deductible and they put that towards repairs. We're happy overall.

On 22nd of June, I open a repair order to repair my AC unit. As of today the AC unit is still not working. The initial contractor came out last Friday and tried to repair the unit. Monday the contractor came back out and tried to repair the unit and we were told they don't know what is wrong with the unit and they are not able to repair it. This morning they assigned another contractor to come out for repair, but all the contractor did was provide second opinion. As the second contractor told us the previously contractor didn't put everything back correctly and there is now a leak coming through our ceiling. Second contractor were told to only give second opinion and not repair anything.

Bought a home warranty for a year. A month after we got the warranty, our A/C unit compressor goes out. The house is 12 years old and we have lived in it for over 2 years. Unit has been working fine up till then. There was a one way dryer that was installed incorrectly on the unit (heat pump) and probably caused the compressor to fail, IMO. American Home Shield is claiming that it was preexisting, after 2 other incorrect diagnoses, and are denying the claim.

The contractor they use for my air conditioner service was RUDE. I called the other day to check the status of the part. She told me that they forgot to pick up the part and that they would have to reorder. Then she told me that we would be responsible for putting freon in a BRAND NEW PART which would be $270. Why are we responsible to putting freon in a brand new part? That seems a bit ridiculous when you are supposed to be replacing the entire part which should include the freon. Especially since they have had to come out numerous times to fix my air conditioner and it still had the same problem. Also, when I called and finally got to speak to someone after waiting on hold for over 30 minutes, I asked to speak to a supervisor and was told that none were available. How do you not have a supervisor available??? And then was told one would call within 24-48 hours - REALLY. Your customer service skills are lacking.

My initial call was a month ago to have my AC repaired. They sent a service repairman, who said it was fixed. Immediately after they left I called the repairman to tell them it is not working! A month later I am still without AC. I explained we were having a house full for the upcoming holiday weekend and needed it fixed. I was told last week, I had to wait for AHS to order the parts....still waiting! I spoke with my regular AC repairman yesterday. He has located the parts and is willing to install today!!! I have been on hold ALL DAY LONG trying to get an "OK" from AHS. This is my 4th attempt to reach AHS today and I am still on hold as I type this... It has been 30 minutes this time and still holding! This is not acceptable at all!

I just bought a new home and suddenly my Ac unit starts blowing hot air. I called AHS to file a claim and expressed the urgency (due to the extremely hot weather conditions in Texas and also being 36 weeks pregnant). A claim was filed and the assigned company sent a technician out at 5 pm the next day. After examining the downstairs unit only he said he needed a diagnostic run and would need to return the following day to complete the order. That was going to be a bit of a problem being that I had to move out of my home due to extreme conditions. Also I had taken off the whole day to make myself available. Nevertheless, he said he needed to come back to complete the order. I asked "What time?" and told him "I get off work at 4:30 pm." I asked if 5 pm (the same time he arrived that day) would work. He emphatically said YES and that he would call in to his office to update them in the morning.

I've had American Home Shield for fifteen years and I really haven't had any problems except for sometimes if you don't want a certain company to work on your house, you have to wait and let the time expire until you can get it worked on again. But for my recent claim, it was an awesome experience. My air condition unit got worked on by a contractor they sent and it's still working great. I love AHS.

I have been a customer of American Home Shield Since I bought my first home when I was stationed at Ft Hood Texas. I never had an issue with their service. When I retired and bought our second home we opened a contract with AHS on this home. One month into the new home the hot water heater started spitting out rust. We contacted AHS and it took them a week to find a contractor in our area. Then when the contractor told them they didn't know if it was the anode rod or there was cracks in the coating of the heater causing the problem, that the heater was old and needed replaced. The only way to tell was to cut open the water heater. AHS refused to purchase a new water heater. I was leaving for business and had to buy one that day. Later on AHS only offered to pay 1/3 of the cost of 1800.00.

20 days ago, Sears came out and told me they called AHS and told them they could not find a model number on my stove top to repair it. I paid Sears $75. I have not heard from AHS and have tried to call them and email them for the last 19 days. I cannot get anyone to talk to me. I have called 17 times and try daily to email and there is no reply to my emails. My calls have started at 8 am and continued until 10:30 pm. I wonder if AHS has gone out of business?

Update on 01/06/2019: We have had American Home Shield (AHS) for approximately four years and during that time we have to request service two prior times (water heater and furnace) and one additional time (water heater) approximately five weeks ago; first week in December 2018. Each and every time including the most recent has been a horrible experience.

I am a 28 year executive level customer service professional with a poor American Home Shield Warranty experience. While I did want to have an outcome that would be favorable to my concern, I believe I was very rational and objective during the attempted claim and about understanding the basic tenants of good customer service and problem solving.

I had a broken sump pump so I submitted a claim to AHS. The plumber from A & B Plumbing came out and fixed it. He was very helpful, friendly, and nice and actually gave me some ideas and things to do on my own. Everything's working good.

Side by side fridge/freezer broken down since Sunday, at home with a sub 2-year old baby in heat of Texas summer. American Home Shield sees no emergency to assist with service on an expedited basis!! Horrible company, horrible service, horrible contractors!!!

We have a heat pump that does heat and AC. What occurred was a bad timing because it was really hot and their first reply was "it'll be a week before we'll get to you from the contractor." I contested the whole thing because I knew a guy that was with American Home Shield. I told them about him and I found out that they had D-listed the guy or had him D-list himself because he had had a problem in his family. The reason the other guy was going to be so long was because he was coming in from Maryland which is an adjacent state and which is 45-50 miles away. He had things stacking up on his end of it. I told them it's not acceptable. So I called my local guy who I knew had worked with them directly. But his wife had died and he was taking a week off.

It is now going on day 9 without AC. I live in South Texas so no need to further elaborate on the heat. I called in a service request on a Saturday, and Monday I got a call from a AC vendor. Came out. Thought it was fixed and turned out it was the compressor. Had to ORDER one (I live in the 7th largest city). Couldn't go up the street and get one or use the vendors, so there goes 3 more days. Part comes in. Leave work again to meet vendor. Gets a call. The part is defective. Instead of approving the vendor to get another one locally since we are talking about 100+ temp, oh no, they had to order another part. So here we are on day 9...waiting to see if it is fixed.

For the second time, I have been required to wait longer for an American Home Shield contractor than one I called independently. Ordinarily I don't mind a wait, but both of these times, it was for central air conditioning in the middle of summer with 90 degree temps. I was able to call this morning and get another contractor to come within about 5 hours today. The other contractor could not come until the next day, and the previous time this happened, it was the end of the week. Of course, AHS only has ONE contractor who is approved in my area (in another small town about an hour away, and I live in an urban area) and will not pay for any other contractors. For these reasons, I am cancelling my subscription. Just not worth the frustration.

My last experience with AHS was great. I had a problem with my heat and within an hour of contacting AHS I was contacted by the local contractor. The contractor was at my home within an hour of contacting me. He was very considerate of my home and wore protective shoe covers.

We called for service after paying monthly for years. The tech came out, identified the problem and said he needed to order parts. Parts were due in 3 days, so no worries. After 10 days still nothing and we made a planned move 1 mile away; same zip, same service area! When we called for them to make the repairs, AHS said the problem was no longer covered due to our move! We cancelled our service after trying desperately to resolve this issue.

Response time is good.

American Home Shield is quick to respond. Recently we hired them. We had an issue with our water heater so we called AHS and we got the service technician here. He found the issue and immediately made arrangements to replace it. Within 4 hours of time, everything is all set. My neighbor had a similar issue and it took nearly one week for them to get it resolved.

On 6-21-2015 I contacted AHS to report that our air conditioner was out. They assigned a local vendor in Las Vegas NV (A&R complete service). I was told the service technician would arrive in 24 hours. On 6-22-2015 at approximately 5:00 p.m. the technician arrived and checked the unit. He claimed that we had a possible blockage and that he would have to return on 6-23-2015 with a supervisor to make sure his diagnosis was correct. He also advised me that we had some pigeon debris near the units on the roof and some netting that I had to keep the pigeons out. He had knocked down the netting which was not a problem. On 6-23-2015 I hired two laborers to clean the area and the job was completed at 9:00 a.m. I then called A&R and asked when my appointment was. I was told that AHS had not authorized the work and I would have to wait.

I had a problem with my outlet and the person who was sent by AHS to repair it did a very good job. He solved the problem and that's the most important thing. He was a decent and kind man. All in all, my experiences with AHS and their contractors were good. I hope it's going to stay that way.

We had AHS and recently switched to another company because of what we thought would be a better deal, costwise. We are regretting our decision and will be going back to AHS. They are a bit more expensive, but they covered most everything with far less exclusions. Sure all companies have some kinks, but overall, they provide the best coverage for the cost.

This service is only good at taking your monthly fees on time and also before time. The worst service I have ever had in my life. They will make you wait weeks and weeks for service that is for sure not fixable. We have waited 4 weeks for them to send a contractor to fix our washing machine. The fixing did not last a month and when we asked again they sent the same contractor company "Sears" to 'fix' it again. The contractor himself said it will be cheaper to replace the machine than to fix it. They ordered a part that is on backorder. When I asked for a different option, I was told that is doable.

The contract reads that AHS will pay up to $3000 for replacement and installation/labor. However, they are only willing to pay $470 for a part and want us to pay $1160 for labor. There is electrical work my husband is licensed to perform as a journeyman electrician of 19 years in the State and on his own home that would cost us $6. We are being told their chosen company HAS to do all the work under the AHS contract. Another charge consists of painting on a $325 pipe sealant that costs $10 by the bucket at Home Depot and 5 minutes or less to apply which any well trained monkey could do. The rest is another $75 switch and labor. Sounds like a good class action lawsuit for ALL the customers AHS makes empty promises to when you factor in that realistically it should all be paid for for being a loyal customer for years and by contractual agreement.

American Home Shield recently came out and looked at our air conditioner. We made a call and they were very prompt in coming out on the day that we were available. They were very professional and fixed the problem within a reasonable amount of time. AHS is dependable and reliable.

I requested service from AHS. They send service professionals Virginia, the tech came to my house. He saw duct flexible. The squirrel ate the duct. There was a hole. The tech told me that this was not covered under the warranty. He said this was due to wear and tear. So I will paid 75 dollars for a service fee and he didn't fix the problem. I called AHS, I tried to cancel the contract. I wait on phone 3 hrs. I hope they cancel it. I don't recommend anyone use this service. I called credit card company to dispute the charge.

My policy is expiring next week. I'm on hold because I don't want it to automatically renew. I've been on hold 56 minutes so far. I spoke to someone who transferred me to another department because the renewal was "already in process." That was about 40 minutes ago. This is a great example of why I'm cancelling the policy. They are impossible to get a hold of.

I placed order online and tech was sent out right away. I was told I needed a new compressor. That was on May 10. It is now June 26. The company sent out was AAll Brands. I called to follow up 2 weeks later and ** from AAll Brands tell me "It shows completed. Have you tried the A/C?" I was shocked! If my A/C was fixed I think I would know, and how would they fix it without me knowing. Apparently they mistaked my service request with another and closed mine out. Then she asks me to get model # and serial # from AC. Really?!?!?!?! I am not a AC tech. I don't know where to find that information. Do your job and send someone out!

On June 19th (Friday), mid-morning, we placed a service call because our unit was not working. On Monday a service person came to our home. The problem was the fan would not come on. He manually turned the fan to get it to come on. He then told my husband if the problem continued, to call him. Well on Wednesday morning the fan was not working again. My husband called but the service person said he had to call AHS to reopen the service request, so we did. We have now been told at the earliest he will be out on Monday, but will give us a call on Sunday to let us know if he will be able to make.

I have been with them for several years. Lately they have not been able to provide the service. When I call them I do not get any satisfactory answer. Made several calls and sent many emails and have no answer. I am getting to the point of cancelling my service with them and will go to other provider. My air conditioner was broken. Their contractor did not contact me and never scheduled a visit, and told them he was not able to contact me. They did not do any investigation and closed the call. My fridge need service. The ticket is open since last 1 month and it is still not fixed (it is a simple fix).

Contractor contacted us in a timely manner. Due to our remote location the contractor will not be able to respond for another week. Overall, we have always received excellent service from contractors and from AHS! We have been AHS customers for many years.

Should have been with AHS a long time ago. The contractors are top-notch and AHS is always there.

The contractor was very efficient.

11 days ago I called American Home Shield to place a service request for my refrigerator. The service request was placed and GE contacted me on Monday to inform me the soonest appointment they had was on Friday. I had guests visiting from out of town but was assured the issue would be fixed. The technician came shortly before 5 pm on Friday and replaced the control panel and stated that this should fix the issue. However, if it still isn't working, it is the compressor and that part would have to be ordered. I called American Home Shield on Saturday to inform them that the fridge was still not working and they informed me that they must put in a recall for another technician to come out. Due to the fact that it was the weekend, I did not hear back from GE until Monday to reschedule.

I had to get the plumber to come out for the water pressure at the house. Submitting the claim was very smooth. I called them and told them what it is and they repaired it the next day. The plumber called me the day he was going to come. Once he came out, he fixed the problem within 48 hours. He showed me what the problem was, explained to me what was going on and showed me what it is that he was going to fix. The overall experience was impressive. Everybody had been very professional, and they made sure that I get everything done. They put their customers first. As soon as I called them, I got a response from a contractor immediately. I most definitely will recommend American Home Shield.

Great company. Fast, easy, reliable service that I can always count on.

Asked for service to get our AC checked when our area, Central California, had a heat wave and AC felt a little weak. First we had to wait in 100+ degree weather for a few days with no response. Then I had to call them and ask for outside authorization because they couldn't get anyone out to me anytime soon. It has been very hot and we are in a drought so AC people are busy.

Contractor came and added freon to my unit in timely manner. He also explained problem and how he was going to try and fix it. This seems to have fixed the current problem. He was very polite and professional. I would recommend this company to others.

I have had AHS for several years now; however it has been a love hate relationship. To get them to replace anything is near impossible. Case in point, I have made numerous service calls to get my central air/heat which is over 40 years old, fixed. Proof of age it was made by SINGER (Yes, the sewing machine company). When we bought the house (2004) AHS warranty was already on the house so we used it and kept it for a few years (due to lower service call fees). Our first call was in 2004 when we had the coil replaced. Between 2004 and 2013 we had to call in a repair every summer on our system because it would run out of freon. The repairmen would fill it up with some freon and it was good to go until the next summer. I was told by every tech that it had a very very slow leak that they couldn't find or fix. Since they couldn't find it to fix it, thank you for the $75.00 service fee (not to mention the monthly $50.00 fee) and have a nice day.

I've tried for four days to speak with a customer service associate about waiving a service fee that I was promised when I recently renewed. After being in hold for over an hour each time and still not getting through, I tried the sales department and of course got through right away. While they were sympathetic, they said they couldn't help and that even if they transferred me it would still be an hour or so wait time. This is completely unacceptable. If I can't speak to an associate and use the service, I'm cancelling, obviously. She transferred me to the Retention department and surprise, I've been in hold for 40 minutes and still no answer. Absolutely outrageous.

My most recent experience was a renewal of our American Home Shield policy. It was done over the phone and in a matter of minutes. In about only 10 minutes I had successfully renewed our policy and was on with my day.

I've had a policy with AHS since 2004. I have had 7 requests for repair on my very old AC unit. September 2014 my unit started blowing hot air. They sent out A&R service and my unit was diagnosed as "bad compressor." I received a quote of $700 for replacement and declined the work since I didn't have the money to fix it. Plus going into winter in Vegas, AC isn't needed!

Very happy with service!!!

A/C went out on Friday. Their contractors don't work weekends so we had to wait till Tuesday for a diagnosis. Wednesday called for an update. I was on hold for 30 minutes with the Home Warranty people and never reached a human only a recording. So I called the A/C company. They said they haven't submitted paperwork yet and need to do research on what kind of compressor to get for us and they hope to submit the work on Thursday. Then you have to wait for the Warranty company to approve it. It's been in the high 90s. The a/c company also told me they are on hold on the phone an hour and a half every time they call the home warranty company so to expect to be on hold that long to reach a person that works at the American Home Shield Warranty Company. That's just crazy!

AHS gives its customers the satisfaction knowing that they are in good hands from the time of "Hello" until the job is done by their expert contractors. Ensuring that each job has been conducted to the best of the contractors expertise, their survey is used as a tool to enhance customer satisfaction and repeated customers as well as potential ones through the power of word of mouth!

The services provided by American Home Shield are definitely worth the money. However there are some things to keep in mind -- expectations must be set properly to avoid frustration. I have been an AHS customer for years. In that time, I have made use of their services and the contractors they've sent to my home, several times. Each time, the contractor was eventually able to resolve my issue. The keyword there is "eventually."

I am AHS warranty customer about 15 years. My air conditioner broke down. AHS offer me to pay less than I paid them a year. It is 100 degree outside and about two weeks I had to listen hard rock on a phone to get my options.

All my dealings with AHS have been great. I have contacted AHS 3 times and each time the contractors have been on time and resolved the problem. They have kept in contact and followed up to make sure the issue was solved. I have had nothing but good experiences with them.

My parents have gone through AHS about our air conditioning since last summer. AHS sent my mom through the run around on the phone for 3 days just to schedule someone to come check out our a/c unit. Mind you, it was the middle of summer in Florida. We had already been without a/c for maybe about a day before the three days wasted on the phone. I also want you to keep in mind that my household consists of my mom & dad, myself, and three small children. We have lived in our home for 11 years now. My parents expressed to AHS that we need help because we have toddlers in the house. That made no difference. The first company sent out last year came up with one story about what was wrong. They "fixed" it, but it was only temporary as the a/c went out again not too long after.

We were scheduled to have service on 6/22/15 for our refrigerator between the hours of 10am-2pm. My wife took the day off from work to be present and available. The technician (Sears Home Repair 1-888-246-3752) was supposed to call half hour before arriving. After not hearing from the Sears technician by 2pm, I called the 1-888 call center at 2:30pm to find out why service was provided or at the minimum why we did not receive a phone call. When I called I was told by the call center operator that she would look into the matter and have the technician call me. At approximately 3:45pm I received a call from the technician stating he could arrive to our home in around half hour as he was coming from Redmond Wa. From Redmond to my home would be approximately 30-40 with no traffic. At 3:45pm there is traffic.

I wouldn't recommend these guys to anyone. I needed them once in my entire year of contract with them and they failed. Impossible to reach customer service. Hold times of 20 min and then when you do get them, they are rude and hang up on you. They work with the worst contracting companies whose customer service is impossible to reach as well.

Reported a broken A/C on 5/4/15. AHS assigned the work to Sierra Mechanical, St Peters, MO. They came out within a few days and diagnosed a bad circuit board. I waited 3 weeks "for the part to come in." All contact with Sierra was initiated by me. Sierra will not return phone calls even though they say they will. Long story short, 6/24/15 I am still without A/C service. Got fed up and called a contractor and they came within 12 hours and the circuit board previously identified as being faulty "is not available anywhere in the world" due to the age of my unit.

I wish that you would consider replacing older equipment rather than repair. Last winter we were without a furnace for about a month waiting for a part to be made and then a full day and two technicians to replace the part.

I only had one problem with AHS so far. I put in a claim for someone to come out because I had an electrical issue and nobody contacted me. I ended up having to contact them again and they quickly sent a pretty good contractor after that.

Received phone call from shae ** very professional and courteous. Offered me a seventy five dollar credit toward next work order and provided email address to send invoice for an expedetious reimbursement. Great follow up.

I have hot water finally so I will say that the problem is satisfied. I can't say I have faith in AHS or recommend them unfortunately.

I had a claim put in for my AC that had failed in 2012. It took a few months of different repairmen coming out doing everything but fixing my AC. Charge it with Freon, change this change that a new condenser motor. Finally an entire condenser unit was installed. I looked at the new unit and questioned the installer on its size. He expressed, "the unit is advanced technology." I did not argue mind you. I just had 4 wisdom teeth surgically removed and it was July 100+ degrees in my CA home. After being installed I noticed the AC ran constantly I mean like all the time. I have a 2 zone thermostat upstairs and downstairs. Our Pg&E bill was almost double what it was the previous year when the AC was on all day long. Well this year the AC obviously failed.

My washing machine just broke. I called for service and also put service call for our dryer at same time since it has been making knocking sound. I have not had good experience on last calls with follow - up and repair times. We still have an open claim from 5/2/2015 on our stove and cook top that has yet to be completed. I mention this because I have been calling AHS and vendor to f/u and have complained over last few weeks. They have not resolved but offered waived next service fee, which happens to be for my washing machine that stopped working last week. I made the call and they assigned the same tech that has not completed last job. He comes out and says the washing machine is done. That the type of machine we have, when one part breaks the whole thing is done and cost is more than 70% of value.

I have had this service for some time, +3 yrs, on two homes. Currently I am having a microwave replaced. I called and waited 10+ minutes, then was placed on hold for 5-7+ minutes while she read the "notes." Then she tells me the brand and model, along with a bunch of disclaimers (like can't guarantee the color, size...). I paid for a service yet I have to do the measurements? And if they are wrong, it's my fault? Oh yes, an above-range black microwave will go great with my white microwave. What BS! As soon as my contract is up I'm canceling both contracts and going elsewhere.

We have a stoppage emergency situation with our plumbing in the house. I called AHS and asked for help. They could care less if you have any urgent matter. After 3 days going back and forth they sent someone to check it. The vendor, American Plumbing, sees the job and since they realize it is too big of a job they decide to leave and say they need two people to resolve the issue and that they will call AHS to arrange for that.

A/C unit quit working in our very hot Florida home 6 weeks after purchase. Got online, set up repair through AHS. Soon received the confirmation email telling me I would be contacted by contractor next day. Never received call from contractor so called contractor directly. All I push 1 for this, push 2 for that. Ended up leaving a message and still no return call from contractor. Called AHS and put on hold for 1/2 hour. Finally told me they would contact contractor. 3 hours later still no call. We just left another state where I was a full-time realtor in another state and sold many home warranties to my clients over the years with few complaints. If there was a problem I had a go-to person at that warranty company and problem was resolved pronto. Do not use AHS! I will be calling a reputable contractor to fix my A/C, can't stay in the pool all day. :)

My overall experience with AHS was very good. I really like the fact that they were prompt, everything was done in a timely manner and taken cared of step by step.

We moved to our new house 5 days ago and seller provided AHS. Three days ago our water heater went off, at that point we didn't know what the problem was so I raised a service request. We found out the problem ourselves and tried to cancel the service request - service request was already cancelled by AHS! I raised another service request for an A/C - status is shown as unavailable in their website. I had been trying to speak to someone for the last hour - impossible! Very frustrating!!! We are even considering to have the service cancelled and get the money returned to the seller....

Beware! If your air conditioner breaks down. Prompt repair is not in your future. Temperatures were in mid 90s (with ultra high humidity) in our Florida home. Repair personnel showed up 3 days later, after multiple calls to AHS. Repairman Indicated he was NOT allowed to use his in-stock parts... AHS requires them to be notified and only then will parts be sent out BY AHS... days later! Instead, the serviceman tried to sell us a new air conditioner for over $8053. It took only 3 hrs. for another company to come, repair our unit-for $400. Of course, AHS refused to reimburse us.

AHS are not doing what's best for their customers.. A service call was made for our hot water heater and the contractor was trying to sell a unit we didn't need and there wasn't any help from the company to get us a compatible unit to what we have. We had to locate another company on our own and cover the cost of this second estimate. We went with the buy out and told we have to wait 14 to 21 days before we can receive a check adding an even longer time for us to get our unit fix is crazy. We shouldn't be susceptible to their contractors who is trying to scam their customers with a ridiculous out of pocket cost.... Thanks AHS for not truly looking out for your client and having them do your job.

I was really excited to have a home warranty through this company! So far the only problem I have with them (and apparently most people as well) is their contractors. All Comfort Specialists have done nothing to repair my A/C unit! We have had them come out twice already! The first one said "you had some loose bolts!" The second one came back and said "Your condenser needs cleaned." Neither of these "repairs" have done anything! And it appears that AHS has not seen a pattern of ridiculous repair attempts!!!!! I was going to renew my contract with this company, but unless they change their horrible contractors, that will definitely NOT be happening!

The plumbers arrived on time. They performed an efficient, professional repair. The plumbers were cordial, and professional in appearance. The plumbers worked quickly and were thorough at the same time. They were courteous and cleaned up any debris. They did not leave until they were certain that I was satisfied with the repair.

Great company to work with. On time and explained everything.

My last experience with American Home Shield was excellent. I was ready not to renew it because I had such a poor experience last year. But they gave me a decent deal so I went ahead and renewed it. I did have an air conditioning man come out and Sears brought the washer and dryer. My experience with them was top-dog this year, they were wonderful.

American Home Shield has assigned contractors that live an hour away from our house twice and both times the contractor failed to fix the problem. The first time was for a clogged sewer drain last fall. The contractor assigned by AHS told us personally that they preferred NOT to do work in our area and wished AHS would not send them out this far. They also failed to unclog the drain and started offering us really expensive potential solutions ($300 or more). We called AHS back and they said we could find our own contractor and get reimbursed afterward, but we'd have to pay the $75 deductible again. By this time it was a week after the clog had occurred. We called a local plumber and he came out and fixed the problem easily within 24 hours. Clearly it wasn't a difficult problem, AHS just selects the cheapest contractor they can find to save money. AHS reimbursed us for the cost except for the $150 we had to pay in deductibles.

On 6/11. I put in a service request for my air conditioner to be fixed through American Home Shield (AHS) whom I have a contract with. They contracted with Air Mechanical Advantage. Air Mechanical Advantage did not call me within 24 hours nor could they give me an appointment within 48 hours as stated by the contract. However, the lady at Air Mechanical Advantage assured me they would have everything they needed to fix my A/C on their truck especially since they have to drive 70 miles to get to my house. So they set the appointment on 6/18. I thought someone local was supposed to be selected as this is what it states on all AHS' advertising to include the advertising that you listen to while on hold.