American Home Shield Reviews

The return air fan was broken. It had become dislodged from the wall, bent, and caused the ac not to work. AHS sent Airtronics out to our home to fix the problem. It took them almost an entire month to fix in June (summer) they had to order special parts, and rig together at their shop, a device that houses the box the fan sits in to attach it back to the wall. 1st attempt, the box fell. Upon repair, the tech punctured the gas line which filled the entire house with gas causing my g.son headaches and almost killed our dog. We had to vacate the house for 24 hrs. Airtronics came back three days later, with a welded piece they invented in their shop to re-attach the box with the fan to the wall and replace the gas line.

Two occasions and two vendors. They both requested additional money to complete the work. AC vendor $300 more for a 10 cent part and Water Heater vendor $535 for modifications that were not necessary.

Our recent repair service call for our shattered glass-top electric range was refused with a "cosmetic" excuse. As the cracks on the glass-top of our range got worst, we worried about the safety when cooking food and had to replace the range altogether. Obviously, the service center's evaluation of the breakage of the glass-top electric range proved to be wrong as the breakage of the glass became worst. Since the glass-top is the main part of the electric range, it should not have been labeled as "cosmetic" and been repaired. With our service call payment of $125 and the replacement cost for a new range, the home warranty service from AHS proved to be useless.

Our dishwasher stopped working after we smelled a burning smell. We jumped online right away with American Home Shield to report the problem. The website is extremely easy to navigate and fast! We were able to report the problem and schedule an appointment the next day with the service technician who arrived promptly at the scheduled time and in less than an hour - we had a running dishwasher! Can't thank American Home Shield and the service technician enough. Fast, easy and a pleasant experience!

My refrigerator stopped producing ice in mid Sept 2016. We are into end of October. American Home Shield is yet to fix or replace my refrigerator. I've had 2 separate companies send their several of their technicians out to fix the problem of obviously they can't fix my refrigerator. Instead of replacing it I am still getting the runaround. AHS wants me to get another opinion. I still don't a working refrigerator. I have taken time off from work every single time a technician has come out to fix it. I have called customer service every single day to get an update as to what is taking so long to fix or replace my refrigerator. I've spent close to $300 in groceries that went bad from my freezer. I don't have a resolution for my refrigerator yet. I've paid for my policy every month on time. Never had such a awful experience with AHS. I NEED THIS MATTER RESOLVED.

My experience with AHS has been great. One of their subcontractors, Stewart's Appliances, is outstanding. However, there was an HVAC company that did not do a very good job. We had a heatwave come through here in August and my air conditioning was out. They sent a young guy who didn't spend a whole lot of time here. He took a look at the system and my freon pressure was good. He told me that my HVAC system can't keep up with the heatwave that we had and there was nothing to be fixed. Then, he left. About a week later, I called up American Home Shield again and they sent out a different contractor. Lo and behold, it turns out that the power wasn't going out to my fan in the backyard, so they fixed it right away and the air conditioning worked. The first guy was not great, but the second one was really good. I have recommended AHS.

American Home Shield is a fraud. We experienced 3 issues that AHS stated these claims were not covered. Each time we called, we paid our service fee of $125.00 only to be told the repair would not be covered. We felt the warranty was not worth the paper it was written on and cancelled it after 6 months. After paying $711.88 for a 1 year comprehensive coverage plan, we were told our refund is $79.74. AHS charged us $192.50 for the repair orders to repair vendors which we paid $125.00 each time and no repairs (bogus), Admin fee $59.32, prorated cost for 6 months $380.32. DO NOT PURCHASE THRU AHS.

My husband and I purchased this service back in August 2016 because we figured we needed it and seem that this placed had good reviews. Unfortunately, our first request for the leaky bathtub faucet has turned into a much larger nightmare. We have submitted a total of 4 request from August 30th - October 12th in which the faucet knob can no longer be screwed on the tub and there is a large hole in our ceiling from the first diagnostic attempt. Nothing has been resolved and we continue to get the runaround from AHS. I have contacted AHS several times to only hear that they will leave a message with the plumbing company. This issue still hasn't been resolved and that is all we want to have done. We paid the contract in full as well as paid our service fee. I can't believe the run around we are receiving and nobody is able to assist us.

I recently submitted a claim with American Home Shield for the swimming pool pump. The contractor called the next business day and the technician was excellent. In fact, every time we had work done on the pool, I've always requested for the same service provider. There have been a few times where AHS checked his schedule and said that he was unable to come out, but then I've called him and he’s always come out. My experience has been very good. I’ve been with AHS for a long time, and I'm happy with them.

The last claim I filed to American Home Shield was about the air conditioner. I do it online all the time and their process was very easy. Their technician usually calls me within 24 hours. They were very good and their service has all been wonderful. I recommend them frequently.

I am very pleased with American Home Shield. The last experience I had was to replace my refrigerator, which died. American Home Shield was fair and very quick to settle my claim.

I canceled American Home Shield here in North Carolina, but I still retained it for my house in Florida. I’m gonna cancel that one too when that expires. About a year back, I realized my washer and dryer wasn’t covered. When I called AHS to get it covered, I was told that they cannot do that immediately until I renew my contract. I also have an engineered septic system up here, which I felt like I should have covered and they don't do that. It's gonna be expensive if it goes out so I sought and found a company that covers that and everything else that AHS does, and this company's deductible is only $50. And the new company that I got says, “Cover anything you want, any time you want.”

There was a smell of gas leak in the furnace of a rental unit that I purchased. I submit my claim over the phone and it was very easy. I just called the 800 number and AHS said they would get it started. The next day, I received a call from the plumber. He was wonderful, very informative and he had it done in 20 minutes. We have two units there and I've had to have two services. American Home Shield had been very easy to deal with.

I have the gold package is suppose to be the top package. I had a pipe breakage and I called them and was told that because the pipe was in the crawl space it was not covered. The company takes your money but finds ways to not cover the repair. I also called about my microwave on another occasion and was told that I had exceeded my coverage limit.

I had a faucet leak and filed a claim to American Home Shield online which was a pretty easy process. Within the day, a technician contacted me. They were very friendly and professional when they came out. Overall, I'm satisfied with their work.

Submitting a claim to American Home Shield by phone is very difficult. I have to go through the automated system, which literally takes about 15 minutes. Then if I need to talk to a human person, that may take even longer. A technician normally comes within two days, which is timely depending on what the problem is. If the garbage disposal is broken, it can wait for two days. But if the air conditioning is down, it’s hot and I have babies in the house, two days is not appropriate. I always try to talk to somebody whenever the AC is down because I live in Florida and it gets super hot here in the summer. I have some tenants living in some of the properties that I have and they complain about this.

Filing a claim for my washing machine was pretty easy. I called American Home Shield and they sent a technician. They had given me four days before they can come see the equipment, but I had to call them to ask if they can make it faster and then they did. They ordered a part, it came in, then they fixed my washing machine.

Our most recent claim with AHS was an air conditioning issue with our main primary residence. They were very responsive but I had a bit of an issue with Hoffman, the contractor that they used. The tech who came and identified the problem was fine but I wasn't happy at all with the contractor's customer service. The contractor said it would have been a higher priority for them had we been in the house but we were on the road traveling at that time. They put us on the back burner so we called AHS who followed up and pressed Hoffman to get it taken care of. But I suspect that Hoffman forgot to order a control panel for the entire HVAC system, a $1,000 part. The good news is for the $125 deductible, it got completely taken care of. We were happy with that but disappointed that it took so long. We were without air conditioning for three weeks. I wouldn’t recommend Hoffman for someone looking for a contractor to use.

I submitted a request to AHS for an outside floodlight which was not working but before making the service request I called to inquire to make sure the light was covered. They said it was so I put in the request to have it repaired. Well apparently the problem was with the sensor which turns on/off the light and AHS declined to repair it because they classified the sensor component as a Home Management System which is not covered in the policy. This is utterly ridiculous. How can they consider the sensor which turns on the light a Home Management System?

I filed a claim to American Home Shield by phone for a washing machine repair. I usually get contacted by their technician within 24 hours and so far, they’ve been very courteous and very responsive. Their work has been very acceptable.

Very disappointed. I had to call twice to get them to schedule an appointment and then they left a repair with a hot wire. The repair under the warranty was to replace a light fixture which was not actually covered, so I spent quite a bit of money. They had to come back to fix their repair and that cost me another $100. I don't blame American Home, but I think the sub contractor they use is below par. The owner yelled at me, called my son a liar and didn't stand behind their work. Not the quality or ethics I expected.

I have two policies with AHS. Both of them had air conditioning issues. I submitted the claim and the process was very easy. It's automated. You just call in then it walks you through the prompts and you answer them and then they have somebody call you. I've put my claim on Sunday night and I got called at 8:00 o’clock the next morning and the technicians came out at 8:30. They're very professional, know what they're doing and they fixed the problem. There was one time that the contractor assigned to me could not get out here within the timeframe. I called AHS and told them the contractor won't be able to make it for three days and they assigned me to somebody else. They're pretty straightforward. You get what they promise you're going to get.

I recently filed a claim for my air conditioning unit with American Home Shield. I did it in the evening and the appointment was scheduled immediately. The technician got in contact with me the next day. The service was very good and they were able to resolve my AC issue in about 3 days. They were very nice.

A/C Repair - The technician was punctual, prompt, and efficient in relation to my appointment. He came back to my house a second time on the same day to accommodate me since the first one he installed was not working properly. He has a fan for life in me.

They sent plumber for plumbing stoppage. He got out of truck, said he couldn't do work and it wasn't covered. Now, they are threatening collections for $75 service fee. It's a scam. I am canceling policy so at least I can get back some of the $450 paid for warranty.

We were having a problem with both our refrigerator and our downdraft gas range. I filed a report to American Home Shield but I didn't hear from them the next day. I called AHS back the day after the following day and the rep said they were having a problem finding somebody to do the gas range. I said asked about the refrigerator and she said the earliest a tech could come out would be next month. I asked if I can call somebody local and see if they can repair both. I was told to go ahead and call but I had to let them know who it was. That's what I did.

I had an air conditioning problem and submitting my claim online with American Home Shield was pretty easy. The response from the contractor was pretty quick and they’ve done a good job so I haven’t changed. I have the same technician who comes. My experience with AHS has been pretty good. They're friendly and the value is there. I've recommended them out here.

We have had AHS coverage most of the past nine years. Overall, I've been satisfied with the co. However, my recent experience has revealed an Achilles heel. It's the time I've had to spend on the phone waiting for someone to answer. Because this can take a while, I submit my service requests online. However, when I've had to report that another attempt is needed to fix a problem and only after I've made that request online, I'm notified that online won't work. I have to call and speak to a representative.

I have two houses with American Home Shield and when we had an air conditioner issue a month ago, I filed a claim online to them. That's somewhat difficult in that it doesn't allow me to refer to prior problems. There are flaws with regard to not being able to put comments and requests for service online. I can do that when I speak to a representative and that’s the way we follow up. The problem with the representative is that they don’t have enough call takers on duty and it usually means that there's a delay of at least 30 to 45 minutes before I can talk to a call taker. The wait time is long which is one of my biggest complaints. Usually, within 48 hours, a technician contacts us. Sometimes it's within 24 hours. All of my service provider contacts have been over the phone and I haven’t had any problem with them. Overall, I've been satisfied with them and their work. I'd recommend American Home Shield.

My most recent AHS claim was for my home air-conditioning system. I filed the claim easily. We contacted AHS over the internet to send someone over and a contractor contacted us within 24 hours. AHS is quite good in making sure of that. Then the technician came and was very good. He checked the system and confirmed that a major component in the air-conditioning had broken down. We were given the option to either repair the unit or do the cash-out option for the equivalent cost of the repair. As the system was 28 years old, we took the cash-out option and replaced the entire system instead. It was a straightforward process and though it took a bit longer than I expected for the cash-out checks to appear, everything went very smoothly.

I called American Home Shield and they sent a plumber out to look at the valve. It was actually locked up or frozen. The first thing I noticed is that the technician is very polite. He was very professional and just came in and did what he had to do. It didn't take very long to do it and he did a great job. It was one of those minor problems that you couldn't use the washer because of what he had to do. I have one thing that covers the whole house with AHS and don't have to worry about anything. I don't like the nickel and dime, extra for this or that, just a blanket price that covers the appliances, plumbing and wiring. I looked on the real estate sales, they said it was going to be $595 per year. I might renew it next year as well.

We had a problem with our air conditioner so we submitted a claim to American Home Shield through phone and the process was very easy. It took about 24 to 48 hours for the contractor to contact us. We had two original technicians that came out and could not fix the problem. It took about over three weeks which happened around summer and that was a very uncomfortable time period. It seemed like they have a lack of knowledge about the system.

I found a hot water leak on Thursday morning. I called AHS to put a claim in and was assigned a contractor. After I had to contact them, I grew even more concerned when the person told me they would contact me in 3-5 business days to set up an appointment. I called back to AHS to voice my concern and had a customer service agent who was just wonderful. She found me a new contractor who was courteous and very efficient. Thanks to the agent I had a new hot water heater by Saturday morning! Many thanks to the agent who understood my concern and was so helpful that we did not have to replace rugs and flooring because the hot water heater was fixed before any damage could be done.

AHS customer service was quick to respond to my needs and assigned a contractor to my case right away. The contractor who was assigned to repair our air conditioning unit was very helpful and knowledgeable. They worked around my challenging schedule. The problem at first seemed straightforward, but ended up more complicated than anticipated. It required parts to be ordered, and an internal until to be disassembled - which was quite cumbersome for the contractor. Their competence was impressive and I would be happy to use them again.

The telephone waiting time is outrageously longer than any other business I've ever encountered. Every time we make a call. I don't even get any response with the email I sent them week ago. My washing machine was broken (normal wear and tear, as appraised by their authorized repair service technician), we were told to wait at least 2 to 3 days for call back to give us "options", but after 7 days, we're still waiting and doing our laundry at outside laundry service.

Last year, I was on the verge of moving to a different warranty company. American Home Shield's phone reps were lying about a lot of things that I went over with one of the supervisors. The type of contractors that they were using were also not nearly the quality that they have today. But things now are good and they’re much better than last year. Their reps have represented the company well. This year, our experience with AHS has been good. When I called them for a water heater claim, the contractor contacted me within 24 hours and he was very good. He said that there were two things that could have happened and he fixed one of them. Then he didn’t have the part for the other, so he decided to fix that one aspect of it. The next day, it broke again, but very quickly the contractor responded and fixed the second part once they had the part.

I filed an online claim for an air conditioning repair with American Home Shield. The contractor contacted me within 24 hours but the service was not great. We had to keep having them come back because they couldn’t seem to diagnose the problem.

My experience with AHS network contractors have been disappointing. It appears some of AHS's contractors have a poor reputation and lack the skills/knowledge to complete repairs. My trust in the service with AHS is tied to the reputation of its contractors and the quality of work. At this time, I will likely not renew my annual contract and put the annual premium into a repair fund.

My roommate noticed a water spot in the ceiling so we filed a claim with AHS. I reported it on a Friday and it was opened up as a plumbing claim though my roommate wasn't sure if it was plumbing-related or not. The issue was that we requested that a plumbing/AC company be sent out on one call versus second guessing because it could be AC-related, too. On Saturday morning, we had spoken to a plumbing company, then a plumber and said that it wasn't plumbing-related. The plumbing contractor then let AHS know that they should send an AC contractor out instead. So the AC company then came out and handled it.

I filed an online claim for my garbage disposal replacement. Then I had to call in to get it remedied because they were gonna take a couple of days. It’s easy to do the claim online but I don’t get the personal experience unless I call in. Plus I found out that if I called in, I could’ve gotten the same person we got the last time. It would be good if I could pick who I want to come out whether I call or do the claim online and not just get some random person. Nevertheless, the plumber was great and really nice. He was cordial, courteous, and quick. However, we had to reconnect our dishwasher. He had taken it off to disconnect the old InSinkErator and we had to fix it because it was leaking. It wasn’t quite on there correctly.

American Home Shield has been great so far. Their claim submission process is fine. When I did it for my air conditioner, I heard from the contractor the next day and the second day, they're out doing the repair. They're excellent.

My most recent AHS claim was regarding my washing machine that went out. This was the first time we've not had a very good experience. We were without a washing machine for a whole six weeks which was rough. We filed the claim on the phone and the next day the contractor called us and said that it would be a week before someone could come out. Except for one time when we had a plumbing issue and contractors came immediately the next day, it's usually a week before techs could come. Part of it is that there are technicians that AHS uses here in our local area at Central Texas but AHS always sends technicians from an hour and a half away in the Dallas or Austin area.

We are currently awaiting the 5th repair on my Samsung French Door, counter-depth refrigerator (RF23HCEDBSR/AA) purchased in January 2015. It has had the same problem 4 previous times in less than 2 years. Each repair temporarily fixed the refrigerator, but the problem returned after a month or two. I currently have an open service request with AHS. I am told that the parts are on backorder from Samsung with a 1 to 2 month delay. After 4 tries I have no confidence that the problem will be repaired.

I had a problem with my air conditioner. I called American Home Shield to file a claim, which was easy, and then I had to call the next day because I didn’t receive a call within the 24-hour period. I had a problem with the first technician. I was only supposed to pay $100 for the tech fee, but he charged me twice that amount, which was an unexpected cost. He told me there were ants and AHS said that because I didn't take care of the product, the tech may charge me an additional fee.

I filed an online claim with American Home Shield for a plumbing issue and got a technician respond within 24 hours. They get in contact with me timely especially if I do a claim on a weekend. The technicians sent are quite awesome and so far, the repairs done have been going well.

I called American Home Shield when I needed the garage door fixed and a technician got in contact with me the next day. He's very friendly and I like him. The service was very good. I would recommend AHS.

All they do is charge you $75 to send someone out to tell you it's not covered. Got this "warranty" with my house, called numerous times, and either told it's not covered, or got overcharged for the actual service rendered. Want a synopsis?

Recently, my dishwasher broke and filing an online claim with American Home Shield was easy. The next day, the contractor got back to me and the service they provided was awesome. I would recommend AHS.

We have five rooms at our bed and breakfast, and in one of the rooms, the power was out totally. I made the call to AHS and the contractor called back within an hour. He arrived within three hours, checked out everything, and didn't find anything wrong. It might have been a fluke or maybe a breaker just flipped, but he was very thorough when he checked out all the outlets. I was very pleased with his service and impressed that he came out on a Sunday.

AHS contracts with substandard repair people. Communication is sorely lacking. Sometimes repair people have shown up without notifying me that they had been assigned to the job. I had an emergency water/leak issue in my home. 4 days later a service person was assigned. By that time I had to have a true professional come out and repair the problem. Of course, reimbursement was out of the question. Next, my dishwasher broke. Repair people couldn't respond for 2 weeks. Then, they didn't have the correct part. A month later they fixed the appliance but left without anchoring it to the cabinets. They returned and did so.

Our air conditioner went out at the end of last summer. We didn’t have the money to file a claim, but with it getting hot, we realized we needed to make a sacrifice. We filed the claim to American Home Shield on a Saturday, and the rep contacted us late Sunday evening, which I wasn’t expecting at all. Then a gentleman came out, and he was very polite and it didn’t take him long at all. My husband was there and he said that everything went smooth. The gentleman assured us that we wouldn't be charged again if he needed to come back out, which was a big help. We thought it was going to be a rough situation, but it wasn’t. The only thing that wasn’t communicated to us was that we thought we were paying $100 flat, but it was $100 plus taxes. Overall I’m very pleased and we haven’t had any problems since. We had a really great experience and I know that if something else breaks, I won’t hesitate to call.

I filed a claim for the air conditioning unit over the phone, and in approximately 24 hours, a tech contacted me. And the service was very good. We've been with American Home Shield for quite a number of years, and we're very pleased with them.

I filed a claim online and it was pretty easy. The next day, a contractor got in touch with me and my experience with them was fine. They were professional and courteous. I would recommend American Home Shield.

Our dishwasher wasn’t draining and I submitted the claim to American Home Shield over the phone. The process was very easy, and it took three days for a contractor to contact us. Then the technician came and fixed the dishwasher. Now it's draining properly and it's not leaking. Our claim was handled fine. Their service made me feel comfortable that if I have a problem I can just react to it and call them. I’m comfortable with AHS and I’d recommend them unless they don’t take care of me next time.

I had a fantastic experience with American Home Shield. I had a pool heater that wasn't working so I filed a claim online and it was very easy. I was happy with their response time. It was very quick and they're very professional. I'm glad I have the AHS warranty because it not only gives us protection but they also have very good, knowledgeable people. The fact that they have referral network that they send the right person out, is really good and their work was excellent. The warranty not only takes care of the problem but it's also minimizing my expenses.

On July 4 the AC unit was starting and stopping on a continuous basis. At 5:00 am I entered the required information online and a little after 8:00 am I received a call from Royal AC. We set up a service call for the next day. The technician called in advance, arrived on time, diagnosed the problem and fixed the system. I was very pleased at how the process worked.

My husband recently filed a claim online for our dryer and the process was very easy. They had to order parts which kept me out of a dryer for a week, but other than that it wasn’t too bad. Their technician had excellent service and they usually take no longer than a day to contact us.

My experience with American Home Shield has been great. My most recent claim is on duct work and an air-conditioning unit that is going on now. Their very qualified service tech came out this morning. He said my air-conditioning system was a mess and in serious need of repair. It's going to be very expensive but he said that 90% of the duct work would need to be replaced and that the unit itself in the upstairs attic is damaged and needs to be replaced. I felt totally comfortable with him. I didn't have that same experience with the previous guy they sent out. He would work on it for two months and still didn't get it right. I complained to AHS about that and they allowed me to change.

I’ve been extremely pleased with American Home Shield and the timeliness of the contractors in my area. Whenever I submit a claim, I prefer calling them over email because I have particular contractors that I want to use based on my positive experience with them. I call them immediately because I don't want to wait and the contractor usually calls me back the same day or the next. I had one issue with one contractor who created problems for me but I appreciated the way American Home Shield dealt with that issue and it was resolved to my satisfaction.

I had an issue with my light switch. A lot of times, I like to simply call to submit a claim and talk with somebody but if I'm by a computer, I would do it online. The technician would usually get in touch with me the following day and they've always done good job. I've also never had them have to come back after. I've always liked American Home Shield. I've had them for 15 plus years.

There was a leak in my air conditioner and I filed a claim online with American Home Shield. I called the company that they assigned it to because they hadn't called me. Normally the company would call me within a 24 hour period but that's the only downside because the contractor was very professional. He fixed the problem and gave me tips on what I should do in the future to avoid it from happening again. I really appreciate the quality of their work as it's great. I also love that I am able to have American Home Shield. It's a good warranty and investment to have especially when you're a homeowner. I have recommended and mentioned it to several people.

Contractor was available sooner than expected to repair air conditioning. Parts were approved promptly by AHS and contractor was able to get parts and repair the air conditioning in less than 2 hours. I was impressed with the prompt scheduling since I entered the service request via the internet.

A third of my house did not have electric power including refrigerator. Since it was not entire house, AHS said they would come within 3 days and not sooner. Next it would likely take a few more days to get the required repairs. Obviously, I could not wait that long and had to get it serviced on my own. The insurance has no value.

We had an issue with our swimming pool filter. I submitted a claim to AHS by calling the 800 number and telling the automated system what the problem was. I received a call the next morning from The Alchemist Pool company who set up a time. Their techs came and were very professional, quick and knowledgeable. They diagnosed the problem, went and got the part, and repaired it within an hour. I'm very happy with it as the quality of the work is excellent. I've used AHS three or four times this last year unfortunately, as all of a sudden everything seems to be giving us problems but every time, contractors come out, diagnose the issue, and repair and fix it. The whole process with AHS is very easy to do and we've had no problem. I have recommended the company to several people that I know.

I've only used American Home Shield once for an air-conditioner that wouldn't come on consistently. I filed a claim online and it was easy and they got in touch with me the next day. Their contractor was here for about 45 minutes and left, and everything has been perfect since. I've been satisfied with his work.

I would recommend that anyone looking at a home warranty, stay away from American Home Shield. Not worth it! Horrible service providers and terrible customer service. Look elsewhere. We have opened repair request on Monday for our refrigerator. They did not send any technician until Friday. Finally technician arrived from All Valley Appliances heating and Air conditioning Inc. Technician spends 2:30 hours, unassembled all the refrigerator parts, and finally refused to work, he broke/unplugs the cables. His recommendations was that unit is not good working order, when we have moved to new house in August 2016, refrigerator was working fine and stopped worked on 3rd October, 2016 (AHS contract # **).

Called AHS a week ago for a service request. My water heater is producing brown hot water and AHS doesn't think that's an issue. We just purchased our home 3 months with my two kids. I don't think it's normal when your water is brown. I will never recommend AHS to any of my family or friends.

My central air conditioner didn’t work one day. I called up American Home Shield and they took the information, said they would contact their local representative. Around 20 to 30 minutes later, the rep called me and set up the appointment for the very next morning. And when I say morning, it was before 8:00 a.m. that the contractor was there, which was perfect because it was a workday. He pulled out some test stuff and checked it and wham, changed out a part, and it was done. It took about half an hour and it was immediate. He was fantastic. I also added my major appliances and stuff so I upgraded my services with AHS when I bought the house. It's been very good and there were no issues.

Our pool pump had frozen up. I went to AHS' website, filled a couple of things and submitted the claim. We were contacted by a contractor the day or the day after, and we scheduled a date. It was well within expectations. Also, it was nice that the contractor would notify us when he was coming out, so we were able to track where that person was and know when he would arrive. Our pool’s equipment is older, so I asked the technician if it's available or if we should replace it entirely. He said that they can fix it and it would not be a problem. We ordered parts and waited until the parts came for the repair to take place. That took about a week and now, the pump is working as expected.

One of my biggest complaints with this company (and this is probably common to other home warranty similar services) is that if something breaks that is covered, they are not required to replace or repair with the same make/model - or even same finish - of item. So for example if you have a fancy, top brand a/c unit in your house and it breaks, they are not required to replace it with the same brand. Or your high end refrigerator, or your... whatever. For example in my case I had an expensive Kohler hand shower that the hose broke on. After paying a $75 service call fee they brought out a different brand and different looking hose. By the terms of the warranty I either had to accept it, or take their cash-out offer of $134 in lieu of repair (after I'd already paid the $75 service call fee). I found the exact right replacement hose on Amazon for $45 so ordered it.

I filed a claim to American Home Shield for a garbage disposal and my experience was great. The technician was out the next day and said that it's torched. He went out and got a new one, and was done before I even knew it. I was very pleased because I had just bought the contract two months before that.

The ice-maker on my refrigerator wasn’t working at all so I filed a claim online to American Home Shield. Their contractor came in, checked it out and replaced the part that the filter goes in, in the back of the refrigerator. Filing a claim was really easy. I log into my account and request the service. Their response was fast. Normally it’s the same day and if it’s nighttime, they call the next day. I always had great service from their technicians. They do a good job. Overall, AHS gives me the peace of mind because if something comes up I know they always have a backup and it’s easy because I don’t have to go around and find who works on what. I just go to their website and pick the kind of issue, know area that I'm having an issue with and request a service and they send somebody out.

AHS denied a claim based on a false statement made by their contractor in CA, Southwest Pool & Spa Repair. They failed to unbiasedly review the case. According to AHS, coverage for the repair of my pool heater was denied "due to the chlorinator being installed and the unit was missing a check valve causing the failure of the unit" based on a diagnosis by your contractor, Southwest Pool and Spa Repair. I originally contacted AHS on 5/24/16 because my jacuzzi would not heat. After numerous failed attempts to repair it, Southwest came out again on 6/29 and then claimed the front header was leaking caused by a missing check valve.

Contractor called promptly to schedule an appointment to fix our dishwasher. Service person was thorough and pleasant. Unfortunately he had to return twice to replace the part needed, but was conscientious and professional.

I have two air conditioners and both went out within a week. I submitted the claim over the phone because I wanted a specific serviceman. I’ve had real good luck with one company and they came out and did a good job. I pay them a yearly fee to upkeep the thing so it makes sense to have them come out and fix it when it breaks. The representatives have been pretty good too. I had one bad problem and it was the vendor coming out, not American Home Shield. But AHS did the best they could and ended up giving me $100 credit.

I have had some difficulties in filing my claims with American Home Shield because the phone line isn't user-friendly. It's better than it was and I can submit online but it's difficult to get through to a person when I make a phone call and there's a wait time. I also had bad experiences two years ago with the contractors they sent out and I was ready to change my home warranty company. But they've improved a lot recently and I've been really happy with the ones who came. In fact, the last contractor they sent out was very nice. Unfortunately, they weren't able to provide a contractor to repair the air conditioning due to the volume of work that they had, at the time, to the local contractors in the summer. I ended up having to hire someone by myself to get my ac repaired because I couldn't go four days without air conditioning in there.

We’ve been very happy with American Home Shield's service. We call them and let them know what our problem is, give them all the information that we can, and they’d write everything down. Then they inform the company that is coming out about our situation, and within 24 hours, that company calls us and makes an appointment. We pay them $75, they fix our issues, and that’s all we pay. We’ve had a lot of different companies and we’ve been very happy with what they’ve done and the way they are.

We had a refrigerator problem that took a while to get resolved so we submitted a claim to AHS and they took care of it. The claims rep was good. The contractor came out but couldn't fix the refrigerator so we got a new one.

We have been customers of American Home Shield since 2005. We have been very satisfied with them until our AC unit decided to quit. My wife has a heart condition and can not take a lot of hot temperatures. It is supposed to be 90 degrees for the next 2 days and the parts will not be here for 3 days. AHS was asked if they would cover any expense for a motel room be it is so hot and they said it would not be approved because it would be fixed in a few days. According to the lady that I spoke with she said it was only supposed to be in the mid-80s for the next 2 days and that was not too hot to deal with until the parts were installed. Will be seeking a different home warranty company.

Just purchased a home that came with an American Home Shield plus 1 year warranty. After spending one night in my new home the hot water went out. I called American Home Shield and they sent a local plumbing company out to check the hot water heater. The plumber found out that the upper heating element went out so he called American Home Shield, reported the issue and claim denied. I'm not really surprised, after researching about them before purchasing the home. This seems to be a common issue with them getting out of paying every chance they get. So glad the seller wasted their money on this warranty and not me or I'd really be pissed. Don't waste your money or time with this company.

I signed up with AHS 3 months ago. Today, after waiting over 30 minutes to put in a repair request, I found out the water softener system for my house is NOT covered. I was transferred 3 times and told that I had to ask to have this system covered, when I enrolled in their service. But when I signed up, I was told all major components and appliances are covered under AHS' warranty services. One woman told me I could cancel my existing contract and create another one, having the water softener added. Of course then I would have to wait the initial 30-day waiting period again.

In early September 2016, my husband initiated a service request online with American Home Shield for a repair on our dryer. Request stated we would hear back from a contractor in 24 hours, which did not happen. After 48 hours, we initiated contact through an email to Home Tech Appliances which was who American Home Shield referred us to. Shortly thereafter we received a call scheduling an appointment for 9/10/2016 to diagnose the problem. The technician showed up, took the dryer apart, left the pieces in the dryer drum and stated parts needed to be ordered. He collected our $75 and said they would contact us within 3 to 5 business days to schedule a follow up appointment to repair or replace the dryer.

My bathroom exhaust fan stopped working over 2 months ago. I called AHS and they forwarded the case to a contractor quickly. When the contractor came, he looked at the fan and told me there are too many dust inside and I needed do service maintenance on it every 6 months or otherwise AHS won't cover any fixes. I was like, "WHAT?" I never heard anyone do services on bathroom exhaust fan. The fan is installed inside the ceiling and of course there are dust. It's not like AC I can change filter or like kitchen exhaust fan I can take the part out to wash every 6 months.

The last claim I had with American Home Shield was when a plumber came out to fix my sink. The stopper in the sink wouldn’t work and there was some other issue with the sink. He put some new parts on and it seemed like he fixed it at the time and have done a good job. However, I’m having problems with that stopper again. When I push it, it doesn’t want to go up and down although I don't have a leak or anything like that. It was always hard to pull up and down after the plumber left, but I thought it was just because it’s new. I don’t know what’s wrong with it, so I don’t know if he did a very good job fixing it. But he came in a timely manner and I'm happy with the service overall.

Dishwasher broke on August 29, 2016. Called AHS the next day and they sent out an appliance company that failed to show up and when they did show up they had a miscommunication with AHS on ordering parts which set my job back nearly 1 week. After the appliance company received the go ahead to order and install my parts they deemed my dishwasher to be unrepairable. By this time it's been 2 weeks. AHS did approve a replacement washer and here is when the story gets a little strange...

I submitted a claim for my air-conditioning to American Home Shield and it was easy. I did it over the phone. A contractor got in touch with me 2 days after filing it. The issue was fixed. My tenant didn’t call me to tell me anything negative took place. Everything was well and I’ve already recommended them. We just had a little issue. Apparently, I have two accounts because they spelled my last name wrong. It was fixed but I am still receiving two payment letters.

My most recent claim was handled well by American Home Shield. It's been a good experience. I submit my claims over the phone and the response is usually prompt. The contractors that have come have been really cooperative.

The contractor was excellent, very thorough and honest. They called me in advance to let me know they were on their way. It makes a huge difference when a company provides added details to ensure you can be present when the contractor is on their way.

I've been an AHS customer for 10 years. One of the primary reasons I chose them was that the ServicePlus package included coverage for permits and code violations. My water heater just went out and I see that my contract changed with the last annual renewal. I still have the serviceplus package, but it excludes permits and code violations. This is a $380 cost difference. That cost plus my contract exceeds what I would have had to pay without a contract. Yes, that makes this contract worthless!

I've done both over the phone and online claims with American Home Shield in the past and both have been successful. Every time that I've called them, they were very helpful and completed the task that was asked of them. Just recently, I filed a claim for my countertop stove. The fan wasn't working and it shortened out a motor. A contractor came by, figured out the problem, and took care of it. He also noticed something else which may have been covered under the warranty and took care of it, too. He came back a couple of times with no problem at all. And now, our stove works. I have recommended AHS to a bunch of friends.

Our most recent claim with American Home Shield was in reference to a small heat pump we have that takes care of the basement of our house. I called over the weekend and on Monday a service company called me back and made an appointment. The technician came right at it, found that the problem was a small one that he could fix it while he was on his initial call, and did a very efficient job. Furthermore, he gave me some good guidance on taking care of the system so I could minimize huge problems. He's very professional and I was very satisfied with the service call. It was absolutely very positive. Overall, AHS did exactly what I hoped they would do, took care of the problems and did a good job, and everything's fine.

AHS did some plumbing work at the house for my last claim and I was satisfied with their work. The contractor was cordial and professional. He knew what he was doing and explained exactly what the problem was and how they were gonna fix it. Since the repairs, my plumbing has been working great. I'm happy and pleased with it. I have recommended the services of AHS to all my daughters.

We called AHS last week to talk to us about a plumbing problem that we thought we had in the master bedroom's bath-toilet area. Making a claim was easy. However, we weren't particularly happy with the plumber. He was pleasant, but I don't think he did the job that he was supposed to have done. He said he'd been a plumber for 25 years but he couldn't find out what the leak was and where it was coming from. He decided that it was the flapper, and so he changed the flapper and said, "This is good for 90 days, call back if there's any problem." Then, he went down to the basement. He looked in the cross base that's under the toilet and the bathroom, but he did not climb in to see if there was any water. We had wet carpets around the toilet area and so there was water somewhere obviously. He thought that the water had overflowed the bowl, but it never happened.

The four experiences that I have had with American Home Shield has proven to be a waste of my money. The customer service is very rude and not very effective. They promise to do one thing and it never happens. You have to wait on the phone for 45 minutes to an hour before someone answers, if they ever do. When someone finally answers they are so rude and do not care about you or your problem. It takes days up to weeks up to almost a month to get someone to come fix the problem. I will never use this company again nor would I recommend this company to my worst enemy.

I had my garbage disposal replaced by American Home Shield. Submitting the claim was very easy. I just called it in and they got a hold of somebody. They called me and came out to take care of the issue right away. It was real quick. I've always had a good experience with AHS. I had a dishwasher problem before that and in both claims, they were very professional and got the job done.

I usually submit claims online and it’s easy. I recently did one for my air conditioner and the people who were sent out were really great. I’ve had one more problem after that but they didn’t fix all the way. It's regarding a plumbing issue and they would rather get out of here in a hurry even if the job’s not all the way done. But when I called them, they were out here immediately. I didn’t have to go back through American Home Shield. The contractor did a good job in the long run but could have done a better job towards the middle part of it.

So far, my most recent claims experience with AHS has been very good. My microwave has been broken before and it is again. Lashonda took care of me and did her utmost setting me up with an appointment which I appreciate. The contractor came to my home, diagnosed the microwave's issue, and was accurate. He ordered the part, put it in and the microwave worked though unfortunately, something else is going on with it. But every time I've called AHS, they've had my back. I'm pleased with the company.

My freezer was getting warm due to the ice maker. I did the claim online, but had to modify it via phone because I had two separate issues going on at once that I wanted to get under one claim, and it was easy. The reps were receptive to my concerns. However, unfortunately, I had to call about four times to get it straightened out. The contractor was very good. He knew what needed to be done and was able to resolve it fairly quickly.

I recently filed a claim to AHS for my air conditioner that they had a little trouble in determining what the problem is because of the type of air conditioner it is. I have had to call them three times about the same matter. Though the repair person was somebody you want to adopt and take home, I was a little aggravated that it took three visits to get it fixed when he’s supposed to be the pro. However, it’s resolved at this point. I usually file claims online, the wait time on the phone is ridiculous. I wish they could hire more phone people to resolve that. I’m a little inept when it comes to using the computer. I try to go on and do the chat online, but I don’t know if sometimes it’s just not there or I just can’t find it. They should put it somewhere that we can find it readily. Despite that, I have recommended them to my daughter and son-in-law in Dallas.

I would recommend that anyone looking at a home warranty, stay away from American Home Shield. Not worth it! Horrible service providers and terrible customer service. Look elsewhere. We have been with them 4 years too long and are switching!

I had a leak up in my air conditioning unit up in the attic. When I submitted a claim, there were no problems and when AHS came out, they fixed everything. The contractor was pretty good, and I didn't have any problems whenever I called them. We had a slight delay in between getting the work done, but it wasn't his fault. The ceiling was still wet and they couldn't finish what they were doing till it dried out. I'm very pleased with AHS and I hope to continue with them. I would definitely recommend them.

We like the service and the people of AHS. Everything has been satisfactory. They've been very good and if they weren't courteous and efficient in taking care of business, I would be screaming about it. It's easy to make a call to file a claim though sometimes the people that are scheduling are not as flexible as I would like. However, the contractors have always been professional and seem to know what they're doing once they're out there.

Our garage opener just stopped working one day and we needed to get a new one. I called AHS and they helped me get in contact with the company quickly. AHS gave me the number of the contractor, who then took care of the claim afterwards. It was very easy to submit the claim. The contractor submitted most of it to AHS directly. It was a good company, actually the best one that I have worked with from AHS. It was all positive with them. They were there on time, did their work quickly, and the work they did was great. As for the cost, AHS covered their part and I covered mine, so everything was good. Everything with AHS has been as I expected -- good quality, good timeliness, fine.

I called American Home Shield to have them send a heating and air specialist over to my home to check why I wasn’t receiving even air on my second floor. The claims rep was very nice and professional. I have no complaints. The same goes to the gentlemen who came to the house. They listened to what my problem was and thoroughly checked my system. Though they couldn’t do a repair, they suggested an alternative method to fix the issue.

I've been having an ongoing issue with my 4 year old GE microwave. The microwave stopped working, I sent in my request to AHS (as I have a contract), I received a call from the initial repair provider (ACE) about 48 hours after I submitted a request, like most consumers I was busy and had to call them back. It took approximately 1 more week for the first company to call back after I had called numerous times. I told AHS I didn't want to give business to a repair provider if they didn't want to take the time to return my call and I would like to just schedule with GE, AHS informed me all would be fine and the appointment was scheduled.

I have been in contract for almost 2 years. I called them to come and fix the garage door opener. Technical charged me $500 for the spring - $425 for the repair and $75 for being in contract with American Home Shield. Repair is more expensive than other shops and I also need to pay $75 more because I have insurance and pay a lot annually to have it. Isn't it ridiculous? When I called to ask the customer support was so rude and I thought it is wasting time talking with the. I am GOING TO CANCEL THE CONTRACT. THIS IS RIDICULOUS.

I've been trying to get my cooktop stove installed by Sears. Trying to set up a time that fits my schedule. I've called AHS multiple times staying on the phone for literally 2 hours only to be switched to other departments. Finally get to where I need to be. Tells me to call Sears to set up a time. I've called Sears multiple times going from Dept. to Dept. AHS says to use my phone number when talking to Sears that they have all my information. Sears tells me it's a AHS problem. AHS says it's a Sears problem. They are both right because it's a problem. Feeling frustrated!

Been paying AHS premiums for years. Recently, filed a repair claim on our pool heater. The pool equipment is over 14 years old and heater elements rusted out. AHS send a pool company of their choosing to indicate that a sprinkler head caused the heater to rust and promptly denied the claim. The heater is out in the weather and gets rained on regularly. How a technician can diagnose that a sprinkler head caused the rust is beyond me. AHS will not take the opinion of an independent technician... only the companies they provide business to. Definite conflict of interest where the homeowner gets screwed.

I've owned my home now for 5 yrs, also having AHS since day 1, never missing a payment. I've needed to call twice, both times my calls were answered quickly. The 1st time, the company sent to my home told me that the issue at hand was not covered under my policy. I was given a quote & chose to go with a different company due to cost. 90-degree heat with no HVAC is HELL! A week later AHS contacted me telling me that that company was incorrect & it was covered. Hundreds of dollars had been spent! It took me MONTHS to get the cost returned. 2nd time, AHS sent out a company promptly the next day. A nice man came & inspected the HVAC. He then advised us that due to the age of the HVAC (13 yrs) & the cost of the R22 that we needed a new 1. He told us that there was a pin sized hole in the copper line, that all of the coolant leaked out & the HVAC had no pressure in it.

I submitted a claim for our swimming pool and it's very easy doing it which I usually do through AHS' website. The technicians were very good and the quality of the work done is very good to this point.

I had a plumbing claim with American Home Shield and everything went really smoothly. As soon as I knew of a problem, I contact their office and they gave the name of a contractor within the day, which I contact and then have an appointment scheduled with them. As far as the appointment, it’s scheduled right away. The contractor who came was very good, has a good level of customer service, very helpful, fixed the problem, and made a follow up call. The plumbing has been operative and good since the repair. I'm satisfied with the service and the warranty as a whole.

In our latest call to AHS, they sent out people to investigate a water leak in my attic that might have come from my HVAC system. The technicians they sent out were awesome. They inspected every little nook and cranny in my attic to see if they could resolve the problem. It ended up being just a condensation collection in my exhaust fan because of the difference in temperature inside the house and the humidity outside. But they made sure that they troubleshot everything in my attic related to my HVAC system.

I had a great experience with three claims I had with American Home Shield. It’s a lot easier to schedule online than it is to call. Sometimes I'm on hold forever, so I do everything online. I’ve dealt with four different technicians for different groups. The first one was plumbing for a range and I loved the guy. The company was very nice. They said that my range was not fixable, which I wasn’t so worried about because it was covered by the insurance, but AHS got Sears to come out and they were able to fix it and were much more knowledgeable than the original guy that came out. I had no problems with the original guy, but I felt much better when the two men from Sears showed up the second time. They really knew what they were doing.

My wife and I recently purchased a home and pay a bit extra for the Home Essential coverage which included "coverage" for the furnace so they said. Our furnace turned out to be more than 34 years old and was very rusty. We had a HVAC inspector from Air Plus to inspect and he told us it is on the verge of emitting carbon monoxide because all the vents were so old and damage. We called American Home Shield and requested a repair. American Home Shield charged $75 to send a tech out to inspect (Air Plus is all free) and then to have them tell us that it is not covered because the furnace is not broken. So now we either have to pay $4,200 for a new furnace or risk being exposed carbon monoxide. I would advise everyone to be careful with purchasing home warranty with this company.

Was a brand new customer awaiting my contract to activate when my water heater went out to the evening that the activation was to occur. I called to get an emergency quote without them having sent me the contract yet or confirmation of start although date of activation was day I needed their support. Waited 25 minutes on phone and set up a work order number for local plumber to come out later that day. Gave me a 3 hour window and came at last possible time after long wait 3 hours into waiting. Two Russian plumbers from On time plumbing and they did nothing. They came in a truck no plumbing supplies and just took serial number and told me to wait an hour for AHS to call on getting it fixed and they charged me my deductible of $100 which I paid thinking they would fix or replace my water heater per the new warranty. Well I did get a call on my machine saying they denied the claim and it would be $1600 to replace the water heater.

Our water heater needed to be cleaned so I submitted a claim over the phone with American Home Shield. The contractor's response time was reasonable. It was an overall good experience.

My Air Condition recently went out on one of the hottest August 2016 days in California. I called American Home Shield for service and although they have one of the most professional staff and courteous customer service people who answer your calls, they sent me out some BOZO company that gave me a diagnosis over the phone. The company asked if I had pets. I told them I had a dog and the tech proceeded to tell me (once again over the phone) the coils were bad on my unit because of dog urination. The "Einstein" never asked if my dog was male or female in which case, My dog is female. He seemed to have a bad attitude over the phone so I called American Home Shield and told them I did not want this company to come to my home.

When I bought a house that was built in 1970 and almost entirely original, I knew there would be some issues that didn't turn up on the inspection, so I was happy to see the sellers were including a warranty through American Home Shield. The only thing I had to cover were the add-on costs for the spa, well, and septic. A few days after moving in, the water level in the spa dropped to a level where loud gurgling woke us up at night. After topping it off, I checked out the equipment closet and saw water pouring from the middle of the heater. AHS sent out a technician who confirmed my worst fear - the heat exchanger was disintegrating and this 36 year old heater was going to have to be replaced. He made me a little leery when he said he was going to put in a bid to replace it with a much smaller heater because he didn't want to be outbid by another contractor.

I had a tenant in the house up in Lewiston and there was water coming from under the wall seeping into the carpets and up the wall in the washroom. It was actually the valves and stuff was leaking. So I submitted a claim to AHS that evening and they contacted me the next morning. I got the acknowledgement by email, then they phoned me and they repaired the problem. They ended up replacing the valves, then the problem ceased.

We submitted a claim with American Home Shield for an electrical problem that we were having in the house, but it was canceled because we were able to take care of the problem ourselves. It turned out the switch was no good and it had to be replaced. I talked with the electrician that AHS had given us to come out. He called to set up that appointment and talked to me about it and suggested that we try that and it worked. He was definitely knowledgeable and friendly. My only complaint with AHS is the terrible long waiting times when I call them. There have been times that I tried to call a claim in, and I did it during work because it was important, and I was on the phone for anywhere from 20 to 30 minutes. Other than that, I'm happy with AHS.

My most recent experience with AHS regarding the water pump met my expectations, and it has been fine since the repair. The claim wasn't covered by my homeowner's insurance and I wish they wouldn't charge as much as they do, but I was again pleased with that same contractor which they've sent before.

I contracted with AHS paying over $500/year in contract fees and recently requested service because my toilet is leaking down through the floor to my first-floor ceiling. I come to find out that their standard work order policy is that someone will contact me within 24 hours and schedule an appointment within 48 hours. This is nowhere in their contract language and only seems to appear once you have created a work order. Even though I tried to escalate, they were of no help and would not attempt to find another vendor to assist. Needless to say I'm appalled!

American Home Shield is by far the worst company we have dealt with. It has taken them 5 months to honor a service request and have a tenacity to pass the blame to the technician and vice versa. There are also dishonest with one representative claiming one thing and the next one picking up the call saying something else.

Fantastic, very happy with your service! Service people are very prompt and call within an hour of their arrival. Telephone customer services are also great, but time on the phone can be long, however they inform you of this in initial part of the call.

I wish I had read these reviews before purchasing my home warranty with American Home Shield. After moving into my new home and attempting to wash clothes, my washer began smoking and set off the smoke detector. I contacted AHS to schedule repair. The technician responded promptly, and when he checked out the washer, said it would need to be replaced. I've tried contacting AHS's purchasing department as instructed three times now, each time waiting 30 minutes before giving up. I decided to do some research to see if this was a common issue with other AHS customers, and sure enough, it is! I attempted to email AHS, but have not received any response. It looks like AHS does read these reviews, so here's hoping they read this and finally get back to me to resolve the issue! For now, I'm very disappointed in the lack of customer service for what seems like such a simple issue to resolve.

So, far not a good experience in comparison to the Old Republic. If your oven or frig water dispenser broken expect service to come 3 weeks later! Had to wait on the phone for a long time to get to the operator for status update. They don't call back or email back. You always have to call them yourself. The contractors are unprofessional, don't know how to fix. Expect multiple visits. I guess all these glorious reviews are fake!

It has always been a great experience with American Home Shield, but we're moving. We had them for a whole bunch of years and they were great. Since our basic warranty with AHS has run out, we'll get them again when we get into our new house. It's easy to file a claim. I go online all the time and do it there. Within 24 hours after filing a claim, a contractor gets in touch with me. The technicians put on booties and they're very professional. Our most recent claim was for a bathroom toilet. The reason we called is because the toilet was very slow and we thought we had a jam in the pipe. The plumber came out and saw that it was the toilet that was the problem, So, they replaced our toilet parts.

I had to have my refrigerator repaired and American Home Shield's reps did the best they could to try to line me up with someone in my area that could satisfy my need. But it took a long while for them to get it together because they wanted to know if they were going to have to buy a new one or see if they can get the compressor fixed. They were able to get a repairman in and he was able to get everything done. But the first guy that came didn't know what he was doing. That made me a little bit upset because all he did was cut a few wires, put a few things, then think a fuse was working. It was not done right. American Home Shield referred my claim to another vendor and the second repairman was able to diagnose the problem. He got the parts, took care of it and everything worked out excellently. The refrigerator is working like new. Overall, American Home Shield is worth having.

Submitting a claim with AHS was a horrible experience. When I call them, they decide when and if they want to send somebody. When I ask them to expedite, they want to charge me extra. It’s always a hassle. It’s easier to just try to fix it myself. Even if I complain about it, they keep sending the same contractor and the contractor never fixes the problem so I'd have to get it fixed with someone else and then pay for it myself. They just don't care and will send who they want to send. They've caused damage to my house and nobody wants to fix it now. I'm a real estate agent and I have 400 agents in my office and we’re moving away from American Home Shield. We’re encouraging everybody in the San Antonio Metroplex to get away from them.

I don’t have American Home Shield anymore. When I bought this house I didn’t realize that it had a home protection plan already, that I had signed the papers and continued it and didn’t realize it. So, I just went with what I had instead of paying for two of them. I uses their service once when the air conditioning unit wasn’t working and the fan had come off of it. I filed the claim over the phone and it sure takes a long time to get through over their telephone. They were nice, knowledgeable and were helpful, and it went smooth once I got them. The contractor they sent was a pretty nice guy, really knowledgeable.

Unable in two years to get a single satisfactory service call from AHS and finding they automatically renewed my contract with a different plan that covers items I don't own; followed by such long holds listening to the most annoying MUSAK - with holds over 30-45 minutes only to find I'd been re-routed to the wrong department. I have given up on AHS. The parent company, ServiceMaster, should change their name to "WhoCaresMaster?"

Air Ducks has been a blessing. They are timely, professional, and efficient. They have been called multiple times for our ailing HVAC/AC. The servicemen diagnosed & fixed the problem within a couple days. We are very thankful to AHS for sending them. Now we will only use Air Ducks for our HVAC system.

On 7/15/2016 I noticed my A/C unit was leaking. My units are in the attic and it began to leak through the ceiling and walls upstairs onto the landings on the steps and then downstairs to the main level. I contacted AHS and they sent someone out who claimed to "clear the drain lines". Less than a week later it was leaking again. This time it happened in the middle of night while we were sleeping and did not see it for hours. The ceiling, floors, stairs were even more damaged. I called AHS again on 7/22/2016 and they sent the same company back out again. They claimed to clear it again and this time the contractor replaced a piece of pipe he said was causing the backup. Again a week later it started again. This time while at work and water literally poured out of my ceiling. I took a shop vac and emptied about 7 gallons of water from the attic.

A few months ago our water heater went out on a Tuesday evening. I called American Home Shield and also called another company because AHS could not respond quick enough (the case was still opened). That company said the water heater could not be repaired and in would cost 1297 for a 9 year BW water heater and 1397 for a 12 year. We did not accept their offer. We were without hot water until Friday afternoon when someone came from AHS. The company replaced a 12 year BW water heater with a six-year model BW. They cut much of the copper pipe for the pressure valve and replaced it with PVC. We had to pay an additional 564.00 dollars for "upgrades". The only upgrade that I had been told by someone else was having an upper pipe into the attic.

Everything went exceptionally well with the contractor when I filed a claim with AHS concerning my dryer. He called me in advance and let me know he was on his way. Then he came in, repaired it and it's been outstanding since the repair.

The heating element on my dryer had gone out, so I submitted a claim online to AHS. But the company they chose here in Houston had two people working for them. And it was gonna take a week for them to even get out and look at it. I was irate because we had always had ARS. And I don’t want some little rinky-dink company. I want a decent one. And ARS has always given us awesome service. And that’s not who they were gonna put us with. So I had to call and stay on hold forever. If you can do everything online, it’s awesome. If you have to call, it is impossible. You have to sit on the machine. I was on for two and a half hours. But we’re gonna keep AHS because it helps and it’s beneficial. From the time we originally had it in 2007 until now, AHS is getting not as customer-oriented.

I have no problem submitting my claim online with American Home Shield but I was not happy with the contractor they sent. My air conditioner was broken this summer. It took about two days for the contractor to get in touch with me and another week before they could come out and see me. Then it took them another week before they could come out with the part they had to order. So I went without air conditioning for two weeks in the middle of the summer. They said that it took them so long to get out to me because they were busy and it took so long for the part because they came on a Friday and they couldn't order the part until Monday because the parts house was closed on the weekends. They were supposed to be there at 1:00 but they didn't get there till almost 5:00. They were polite and everything but they were extremely slow. Nevertheless, I'm happy with my home warranty.

AHS came out for the air conditioner issue in my most recent claim and I was pleased with the experience. The claims rep did a great job and the contractors did tremendous work. A checkup was done and everything was fine with the air conditioner. It's been performing excellently since the repair. I'll definitely continue with the service.

Expert Pools were awesome. They made me feel a part of the process. I felt very informed of the problem, how it possibly occur, and preventive measure for the future. They are my new service company for any future pool issues.

My most recent experience involved a new faucet for my kitchen sink. The sprayer on my old faucet came apart on a Sunday morning before church. I cleaned up the mess, turned off the water, and called AHS. That was all I had to do. They took over from there! They immediately dispatched a very professional plumber (Hers and His Plumbing). They came out a couple of days later and were so professional. When the sprayer could not be reattached, he purchased a new one. He also corrected some minor problems centered around the pipes and garbage disposal. He was quick, efficient, knowledgeable, and friendly. This is just an example of AHS saving the day for me! FYI, I was still able to make it to church that Sunday morning. Oh -- I recommended AHS to two of my friends last week!

I contacted American Home Shield in January 2016 for an issue I was having with my water heater and I was told to find someone to come to my home to see what the problem was. I was told that they didn't have any plumbers on their list and I would be reimbursed so I contacted AmeriGas and the water heater had to be replaced. I paid 1200. I sent the paperwork to American Home Shield and waited for a response. When I didn't get a response I contacted the company by phone and they told me someone was supposed to come from the company but this is not what I was told. If that were true when I contacted them the first time they should have given me a company to contact from their list or made arrangements for someone to come out and they didn't.

This warranty was provided by the previous homeowner. Called in twice so far for service, both times I was given a 5-day wait time. Once I had no A/C in 98 degree weather, with 2 children? Another time I had refrigerator issues. Was I supposed to just eat out 3 meals a day for 5 days for 4 people? No. Called a local appliance repair place which was here in 1-hour, both times.

We’ve only had to call in American Home Shield twice and they’re really nice and prompt, and don’t make us wait. We submitted the claim online. We’re tech savvy here and I work from home in the computers so it’s really easy. We just bought the house and the AC didn’t work in our room. Their rep called me and scheduled it. The contractor who serviced the house was really nice, helpful, and professional. He found three AC filters jammed up in our AC unit and told us how to fix it in the future and what not to do and to do next time. The AC's been great since the repair. The people who had the house before didn’t really take care of it so we’re constantly cleaning up things. We’re thinking about getting American Home Shield out again because our garbage disposal isn’t working.

I filed a claim to American Home Shield for my air conditioner with air temp problem and I was very happy with my experience. The technician who worked on it was really good, very knowledgeable and knew what the problem was right away. It only took him five minutes and it was a 100% performance. However, their phone wait time was very long every single time I call. It was at least 40 minutes. But I'm happy with my air conditioner and plumbing technicians. Among all of them, my favorite is the plumber. I trust him and he has enough knowledge. As a matter of fact, I ask for him.

I have had a good experience with American Home Shield. We've been with them for about six years and every time I've had anything go wrong - we're either notified by phone or by email. We had prompt service, and there were nice people that came out and worked on things. And other than the fact that it's a little pricey, we're happy with it. I'm just impressed with the promptness of American Home Shield. Other people have had other warranties and they don't always get prompt action. My own son is with another company and sometimes they'll just say "there's just no one available to help" and I've never had that happen. We've had a variety of things fixed and it's not ever been highly expensive fixes, but I felt like it's been worth the money that we've paid for the insurance.

I had a problem with my air conditioner. Submission of claim was easy, but it was the summertime and there were so many claims that it was hard to get somebody to come out. AHS worked hard to get somebody to come out and I appreciated that. The contractor said I needed my air conditioner cleaned and needed another part. What I ran into was American Home Shield doesn't cover getting it cleaned, and if it's not cleaned, it's not going to work properly. One guy told me that if I went with him, he would clean it for free and just charge American Home Shield for the part; that didn't happen. When I called him back after I had American Home Shield off the phone, he had his secretary tell me that he was going to charge me $100.

Our air conditioner went out on a Sunday so I filed a claim with AHS over the internet at their website which was very easy to do. The techs were here the next morning which was very quick. The contractor fixed what he needed to do and went on his way. Everything was great. It was a painless experience.

I recently submitted a claim with American Home Shield for a repair on a dishwasher. It has been very satisfactory and they made it easy. I prefer to talk to them rather than do it online and I’m able to get through. The service request is generally automated, and if I go to the automation, they just send the first vendor that comes up on their list. However, when I call in for a service request, I prefer to use specific vendors that happen to be American Home Shield approved. So, it takes me a little longer to get the request. The technicians from Hotshot Appliance were very knowledgeable. They came out and diagnosed the issue really quickly and they said it’d be a week before they get the part. They called promptly in a week and said they were ready to come back. When they came back, it took them very little time to get it fixed. It went very well.

I’m not very happy with American Home Shield. We paid much money to them and even paid extra to have our well pump covered. Then their guys told us that they wouldn’t cover the well pump. So we ended up having another company come out and it cost us $1,500 and no insurance. I just wanna get the septic pump and then cancel them. I’m not planning to keep them.

Right now, my experience with AHS is terrible. The air conditioning broke down on our upstairs unit. They've been out here three different times and they still have not repaired it. First they told me the compressor was bad and they had to replace it. They came out to replace the compressor and the capacitor. Then they told me that the thermostat upstairs wasn't working properly and replaced the thermostat. Then they decided that the motor on the bore upstairs wasn't working, so they had to come back another time to replace the motor. After doing all of that, they came back and told me the compressor they put in is not working. I'm still waiting for them to show up with a new compressor. That's been going on for almost three weeks.

The refrigerator is 3.5 years old. Noticed a constant leak under the cold storage compartment. Then 2 days ago heard what sounded like a rattling and motor vibration. Called American Home Shield. A technician arrived and immediately set to finding the problem. He looked at the rear of the refrigerator and found a considerable amount of water and moisture on the back of the refrigerator. He surmised the problem was due to insufficient insulation and said it was a manufacturers defect. He called Samsung and they said there was no repair available for this situation. He called AHS and advised them that there was no repair available as per Samsung.

I am an AHS customer and my complaint is about a plumbing request service (for faucets) we availed through them which led T&N Plumbing service to show up at my house. These T&N guys were useless and did nothing; they pretty much said nothing is fixable. The T&N guys arrived late by 2 hours and finally said nothing is fixable. Arrogant jerk!! Now I am left with a $75 bill that AHS is forcing on us for pretty much no service rendered. The problems are still there. In general AHS has been good with some of the other services I used, but this time it was a bummer. I spoke to AH, but they keep saying the same thing that I owe $75. If AHS does not respond to this, I will have to cancel the contract and let all our friends who use this to stop using it (pretty much our entire community).

I am Extremely Disappointed in American Home Shield. I have had them for 6 months, and have put in one service call so far. My Water Heater started leaking so I called AHS. Which by the way took 7 days to dispatch someone to come and look at it. He said we need a new water heater, and AHS will cover the Labor and the water heater but not these extras: A pan that sits underneath it which I can buy at Home Depot for $15 and this guy said he has to charge us $325 for him to install one. THEN a Permit from the city which is $125 to pull, but he said he would have to charge us $250 for them to pull it. Then to get it up to code, there are certain straps, etc that AHS also doesn't cover, so $800.00 out of pocket expense for us... I was floored.

We called American Home Shield Thursday night about air conditioner problem. American Home Shield returned our call promptly the next morning. We heard from the contractor within 30-40 minutes and they were at our house within an hour. The techs were nice. They located the problem with the a/c within minutes, repaired it and were on their way.

AHS sent their contractor to my home to service my furnace. Both times they misdiagnosed my problem and I had to call into other contractors to fix what they said was wrong. The first time they said I had the wrong nozzle, which was incorrect. The second time they said it was the exhaust fan not working which was also incorrect. My Family had no Hot water for over a week. The second time I had the outside contractor fix what was really wrong with my furnace, which was fully detailed on his invoice. The first contractor charged $202, the second $769. When all the proof was submitted to AHS they said they would not reimburse me.

The company was very considerate. They took the time to show me what was wrong and how they were going to fix it. The man that did the repairs was very knowledgeable and kept me updated on when he was going to return. He made the required repairs in a timely manner.

My most recent claim with AHS was the replacement of the fan motor on the air conditioner. I filed it online easily then got a phone call from the contractor the next day to set up an appointment. Then, they came out and replaced the parts as they had the parts in stock. It took three days for AHS in bridging the call and getting the air conditioner fixed but I wish they would use a local contractor. I live in Texarkana, the contractor was out of Dallas, and that put me at a time disadvantage. But the technicians that came worked on the air conditioner before and were good folks. Also, I've had a couple of other claims, like with my microwave, wherein if they can't get a part extremely cheap immediately, I'll be put on hold until a part that's lesser priced can be found. I wish they'd speed that up. Nevertheless, having AHS coverage is very useful because I'd never know when I'm gonna have problems at the house.

Two months ago, our air conditioning was not cooling so we had Just Chillin come out and add freon to the unit. They came out again last week and they recommended that the unit be replaced, but American Home Shield said no and to just try to repair it. Note that I had a home inspection done before I bought the home and it was not a preexisting condition. As of this morning, I am not getting any cool air again. In just one week, I tried to spend at least the money for the freon and that’s $430 that I'm out plus the $75 for the fee for them to come out and I had cooling for five days and now I don’t have cooling again. So, I have called Just Chillin this morning. They put in freon last Thursday and it'd be a week tomorrow and I already don't have any cooling again. So I'm very dissatisfied and I'm not very pleased with American Home Shield.

I submitted the claim online for my air conditioner and the contractor called the next day. The guys that came out were very good and nice and I really appreciate them. The problem that I had has not yet been resolved because they told me to call back in a week and a half. It's been two weeks so I need to call them back because the AC is still doing the same leak. But overall, I'd recommend AHS.

Beginning in July, I filed a claim with AHS because my washing machine was leaking. They sent someone out from Sears to take a look at it. And then someone from Sears came out several more times to order parts for it to fix it. It was fixed a few times then it leaked again and flooded so my laundry room, hallway of the room and dining room floors have all been ruined. I insisted that they send the same repair company each time. When they sent someone out to check up on it after the flood, that person had no access to the previous record of people who’ve been there before to work on it. He had no idea of knowing what had been done, what had been ordered or what had been fixed and American Home Shield said they don’t show that information for whatever reason.

Our upstairs A/C stopped working in April 2016. We claimed AHS and they sent the contractor (A US Air conditioning of Texas). The technician found the Air Compressor and Refrigerant need to be replaced, so few days later they replaced air compressor with AHS coverage but we had to pay $500 out of pocket for refrigerant because it was non-covered one in contract. Here and now in September, our upstairs A/C stopped working again. We called AHS and they sent the technician from the same contractor (A US air Conditioning of Texas). The technician said the air compressor broke and refrigerant failed by compressor defect. So we need replacement for both air compressor and refrigerant again!

Update: AHS agreed to send out a different contractor - Initially they came back with an out of pocket amount of $750 (1/2 of the original contractor). The day before the work was to take place, the company notified me that the out of pocket cost wasn't reduced further to $350 ($1150 less than the original proposal) . I've read many examples of this same activity taking place - I strongly recommend a 2nd opinion and to utilize Consumer Affairs and the BBB if necessary.

After staying on hold for 38 minutes to make a complaint, I then had an additional complaint. First complaint was that the contractor who was sent to fix my ac unit, didn't actually do anything to fix the ac unit and not to mention I paid the trade fee of $125. A few months ago, I called to have my microwave replaced, the contractor came and told me exactly what I already knew the problem was. Didn't get any measurements or details to replace my unit. After calling for 2 weeks and talking to multiple reps who seem to know nothing about which microwave I could use to replace my current one, I was finally informed I was the one who had to get the measurements... If I'm not mistaken, that should have been done by the contractor. So I wasted 2 days of my time and 2 weeks of calling. Extremely dissatisfied with the customer service I have received as it seems no one really cares to help.

My experience with AHS has been great except for two things. Once is when I needed a new kitchen faucet. The plumber that came to my house dropped the ball and I had to put in an additional request. The second is regarding my kitchen refrigerator. The ice maker has totally quit working and I found out that it is not covered. Why?? It is part of the appliance.

When the compressor went out on my a/c unit recently, I submitted a claim with American Home Shield and it was easy. The contractor who was doing the work got in touch with AHS, and they took care of it. The contractor was fine. The repairs they made were great and the now a/c has been working. It's been about six months and so far, I've had no issues with the a/c. Everything went well, as I expected.

There were some misunderstandings in what's covered when I had an air conditioning unit replaced through American Home Shield. They replaced a part of the unit but not all of it. So, we still had to pay quite a bit of money out of pocket. The one thing I can always say is that they are very timely in responding. We always hear within 24 hours of submitting a claim online. We really never had a problem before about coverage until this last time. We've always had good communication with the vendors that have been sent out. Most of the people who come and do the services are excellent, and I've only had one problem with somebody who didn't do what they were supposed to do. Other than that, the people and the contractors from AHS were very good and very professional. And although we weren’t pleased with the outcome, they were still polite and respectful.

I have two contracts with American Home Shield. One at my summer house on Daytona beach and one at Cullen Lake Shore Drive where I live. My first concern was with my GE Monogram oven at Cullen Lake. My first call to them was the beginning of August and it was just last week, Friday, that it was finally fixed. I was without it for almost two months and I use my oven everyday so it was inconvenient. Whenever I’d call American Home Shield, it’s always a minimum of an hour and ten minutes. My last call lasted an hour and thirty-seven minutes on hold which is totally atrocious. And, if I was not right within earshot when they come on the line, they’d hung up and I had to redial. I’ve done that at least 6-7 times in the last two months going back-and-forth. So, that really ticks me off. If they don’t have enough in their call center, they need to get more people to have the support.

I didn't like how my claim a while back with AHS went when my garage wouldn't open. It took the contractors forever to get out here. The OmniTouch button on the inside of the house was supposed to be fixed so we can open the garage from there. They ended up selling a garage door opener to my wife, who's suffering from dementia, even if we already had one. Now we have to pay $59 for it on top of the $75 payment that we had to pay for the contractors coming out here. Up to now, the button still doesn't work right. A lot of times I have to flicker around the button and its different parts. I'm not happy with that experience. Besides that, I really like American Home Shield's work. Most of the time, the contractors are out here really quickly.

from two cities away was awarded the contract to repair it. KCS could not get out to evaluate it for another week. Mind you it is over 90 degrees and 95 percent humidity! After a couple days of the hot temp I called AHS and complained. They called and told me to get someone in my area to inspect it for the repair. I did as instructed and got a local certified HVAC company. Since my unit is 28+ years old, the company told AHS it would be better to replace the unit since it was in such bad condition (every part of it). The company was to send in estimate on how much to replace it that day.

I have been with this company for more than 6 years now and have covered two homes during that time. Generally, they have been good, prompt and cover what they say they will cover. But today they sent out a HORRIBLE contractor and won't do anything to resolve the issue. They sent a plumber from more than 90 miles away. He was more than an hour late and never touched a thing! He saw the leaking tub faucet, told us he wasn't going to try to remove the screw because it looked stripped and then said he was late for his next appointment. We disagreed and he proceeded to call his boss and argue with him in my living room!

AHS service contractors make quick fixes with bare minimum to insure 100%. I had a repair 4 months ago, leak AC unit. They never found actual leak but replaced a small part as it was rusted. They re-pressurized system and said good to go. Four months later same problem. This time they found one leak (most likely same one as 4 months ago). They patched leak and said good to go. No troubleshooting to ensure there may not be additional leaks. The 2 calls in a 4-month period cost me $650 dollars plus monthly payment = $850 in a 4-month period. So ask yourself is it worth have a warranty if this is the service you get?

I recently submitted a claim with American Home Shield for my clothes dryer, which was easy, but getting it resolved was a nightmare. It took three days for the contractor to get in touch with me and five days for them to get out here and look at it the first time. It took another week for them to schedule a follow-up appointment. They told me that once I got the part that they ordered, I could call in to get a sooner appointment. I did that, but they said they don't have sooner appointments.

My most recent claim with American Home Shield was for a plumbing problem. Submitting a claim to them was an easy process. The contractor they sent was wonderful. We were in a rental property and I've had them out there a couple of times before. I'd recommend them to my friends.

Claim submission through the phone was easier for me, and the wait time for the telephone was very short. I have failed to pay my service fee, a couple of times because I would ask the service technician that came out, and they would say that I'd pay that to American Home Shield, and AHS will take care of that. And then, I didn't know whether I should go online or call American Home Shield, and assumed that I would receive a call confirming that I needed to pay for it, but I didn't, and got a little behind, so that was annoying. The process for me finding out for sure what I owed and who to send the payment to was a little confusing to me. Nevertheless, the contractors were all very good, professional, timely, didn't make a mess, and they were in and out quickly.

My garage door was bouncing back when we try to close it. My keypad on the outside wasn’t working too. I called AHS and they told me someone will get in touch with me within 24 hours. That same afternoon, someone did get in touch with me, and the next day, they came out. The technician was extremely great. The first time around, the problem persisted and I called back the number that called me. They sent him right back out the next day and I didn’t have any problems at all. They were really wonderful. Everything is working now. Even if AHS is a little costly, I'll stay with them because I never had any problem with them. You call them, they send out someone, and it's done.

Failed from the first service call... Took over four times to actually fix the dryer because they sent a common thug to my house that was demanding extra money he wasn't entitled to, threatened me in my own home and they kept calling the same guy back. Then they still haven't serviced an item I called on for over three months. Then my AC goes out and six visits total with it working only six days in the three weeks it took, they chose to cut a 15 year old unit in half to install an evaporator coil configuration kit and six days later my house is filled with smoke and smells like burning plastic. They said, "turn off thermostat and we will get someone there in four days... "

First time I ever called them I sat on hold for 45 minutes before finally giving up. Tonight while following up on an open service claim it took me 61 minutes to get through to a representative. Sure would be nice if you don't adequately staff your phone lines to let the customer know an anticipated wait time. When I finally got through I found out they moved my service claim into "options" status two days ago, meaning it is sitting with the appliance purchasing department. Problem is, nobody bothered to notify me of the change in status. Had I not called in I would have continued to sit around waiting to hear back while my dishwasher is inoperable. Based on my experience, the customer service is not very good.

American Home Shield was incredibly difficult to work with. They just put band-aids on all of our issues. The service calls generally ended up being the same cost as it would've been if I paid somebody out of pocket without a warranty. Our pool pump failed, which normally would've been covered, but American Home Shield was very restrictive on the times that they could come out and deal with it, and we had to get it done quickly because it would've cost more issues on our pool. We ended up paying $500 out of pocket for that. I sent them the claim later to see if I could get money back for it. They denied it because I didn’t follow their protocol.

I had a broken pipe in a bathroom sink then I submitted the claim online to American Home Shield. The contractor they sent was fine. AHS paid for it and it's been wonderful. I had a great experience with them.

I've called American Home Shield a number of times with regards to why I'm angry now and displeased as a result of a claim that was put in for service back in the beginning of this year for a property in Philadelphia that is covered. It got boxed and it was carried out for months, and it still is not correct. However, they think it's closed because their contractors said that it's closed. No one is taking ownership of the fact that the ceiling was taken down.

My most recent claim with AHS concerned air-conditioning problems. Submitting the claim was great and the guy they sent was very good. I've actually had him before. The air conditioner was fixed in a timely manner and everything has turned out a lot better. I had luck with this company so I'd recommend them.

I have been trying to get my Kenmore washer repaired. This will be the third service call if I can ever get through. The website tells me I have to call in my service request since this is a recall. I have been calling for 3 days trying to get through. A message begins by stating that they are experiencing a heavy call volume. I have been on hold for 45 minutes before hanging up. Do they only have one person in customer support? I really don't think there's anyone there!! Once my washer's fixed I'm going to shop around for another home warranty company.

I actually like American Home Shield. It is the contractor that they have chosen to work on air conditioning unit in my area. The contractor Air Doctor is a questionable contractor. The first time they came out a few months ago they said I needed the Freon to be topped off. Then a few weeks ago I heard water leaking and the sound of water going down the drain. Then my AC wouldn't cool. I called to put in a service request and the same contractor came out. The first time they came out they said my unit was totally frozen and there was ice all over the outside and inside unit. I took pictures and there was never any ice. The same contractor told me I had to wait 24 hours for the ice to melt, and I would have to wait til Monday and keep the air off.

Placed my first call last Thursday and had problems with the American Home Shield preferred contractor from the start. Called AHS (waited on hold 30 min to get through) and the customer service agent was rude and condescending. I dealt with it, explained my problems with the contractor and received no assistance. The contractor was to come out this afternoon but called this morning to cancel because their technician called in sick. At this point, I have been patient, but without air conditioning in 90+ degree heat for 5-days (that's been the average daytime temp in the house. I live in TN).

I was an AHS policyholder for two years and didn't renew for a third because the claims handling process was, to say the least, challenging. FILING the claim was easy. Getting AHS to assign a qualified contractor in a timely manner was quite a different matter, even for minor appliance repairs. The call center staff was indifferent to the claims, the contractors in AHS's vaunted "network" either wouldn't return calls or show up at all, and AHS reps offered no solutions other than to advise me to "find a contractor" on my own and then have that contractor submit an invoice for the work performed. As if a truly qualified contractor in a high-demand area would be interested in that, right? Duh!