American Home Shield Reviews

This company may be listed on the top 10, but are the worst with customer service. It has taken over 48 hours on an AC Service Call and still, as of today, no AC Service Tech has contacted me when they will be here even after a call to the vendor assigned. Three, yes 3 times in less than a month and over $700 in service calls and nothing has been done.

You want to get robbed? Then buy warranty from them. We had warranty for one year. The contractor associated with AHS told we have to do all the extras to honor the warranty. The extra for just water heater would cost us more than the entire warranty. I told them to go get lost. That was end of my warranty with AHS.

We put in a claim for our air conditioner 8/23/2019. We live in Redding Ca 100 + degrees. The serviceman came out 8/26. He determined we need a new compressor. They have given us 3 different dates on when they ordered the part. I am over 70 years old and the heat is killing me. The one compensation they are offering is $125 which won’t even pay one night in a hotel. Today we were told another 3-5 days to get the part. They could care less how long it takes or that my husband and I are suffering. We have asked them to just replace the air conditioner so we can get on with our life. They won’t and there is no limit on how long they can search for a part. As far as I am concerned this company has no heart and their attitude towards customers stinks. Please do not buy a warranty from this company.

On 9/2/19 I made a service request for A/C, contractor assigned. Contractor confirmed request received and would call back for scheduling. No return call and no one could give a time or date for service. Contacted AHS, assigned a second contractor, they arrived at home, assessed A/C, determined need replacement. After that....nothing. Contractor never submitted diagnostics to AHS and would not respond to calls from me or AHS, yet AHS kept asking me to be patient while their Customer Relations team did their research.

It was super easy to submit claims online with American Home Shield. The first time, I had a little problem getting contact with A-US Air Condition of Texas but I didn’t know how it worked, but they were great. The person who came out was super nice and he explained everything. They fixed it. The AC is doing good.

I've had American Home Shield for about 13 years on the property I own. I submit claims and pay online. My last claim with them was great. The guy they sent out is really informative, does his job, and he tells you what he's doing and why he's doing it. He is great and I like when he comes out. I absolutely love American Home Shield and they've been great. You gotta have a home warranty if you own a house. I've recommended AHS to family and friends that have purchased houses as well.

I initially called American Home Shield because my emergency drain is actually a building code violation. It’s draining in my garage. But when the request for that to be repaired was put in, American Home Shield denied it. They said that they’re not able to do cosmetic coverage because it’s not in my contract supposedly. Still, they serviced my AC to make sure that everything was running properly and it was running fine. But then, on Wednesday, it stopped running all together and it was 86 degrees in my house.

I was gonna switch companies who was cheaper and American Home Shield ended up talking me into staying with them by giving me two service calls. I already used one two years ago and their rep said that I have one more. I asked her if I would have a problem getting the second claim because it might be a year to three years and she said that it should be in the system.

I filed a claim with American Home Shield over two weeks ago for the dishwasher. It went from being silent to making a very loud noise every time it runs, and so we were concerned that there was something wrong with it. We had an appointment scheduled for the first visit and we took a day off work so we could be there for the contractor. He showed up and he originally said it was a pump. He had the pump in his truck and when he came back in and fixed it, the noise was still happening and he said it needed a new motor. He said he was gonna get his boss to approve it, which was great.

Greenway Home Services came out to service my air conditioning. The indoor fan was running all the time. I did the claim online with American Home Shield. Their website was okay. I would recommend AHS.

American Home Shield has done a pretty good job. Everything seemed to have gone right when my wife made a claim for our AC. It quit blowing cold air. We were assigned to AUS Air Conditioning of Texas and they were very good. They were very responsive. They were able to identify the issue quickly and resolve it so we would not swelter in the heat down here. I was very pleased.

Everything went very well with my most recent claim. I did the claim online and it was very easy for me. Chris from K&S Plumbing Services was very knowledgeable.

Updated 9/17/2019 More

The evaporator coil went out on the AC so American Home Shield and I agreed over the phone that they would pay me $1,350, which was what they would have paid to repair it. Then I went ahead and replaced the whole unit because it was 26 years old. All I needed to do was send in an invoice. But I recently got a letter from them and it said my claim was denied. I’m not sure why. So I’ve got to investigate that and find out what’s going on there. I’ve spent $12,000 on a brand new AC unit. I kinda did them a favor by just taking the $1,350 because I called the air conditioner people and the unit has a 10-year warranty on it so they’ll be the ones to fix it, not American Home Shield.

American Home Shield was able to get a contractor out pretty quick. I wasn’t happy with the initial company that came. I would never have them again. But I liked Service Mechanical a lot. They came out and fixed the problem I had with my faucets. The guy came when he said he was coming and was very professional. He was in and out and he did a great job. The guy explained the issue to me. He said he was gonna try to find the part, but he didn’t think that he was going to be able to because it was an older faucet and worn out. He couldn’t find the part for it ‘cause of that and it had to be replaced. He couldn’t do it right that day. He came on a Friday and and then he came back that following Tuesday morning. The service was really good and the guy was wonderful. I haven't had any problems with the faucet since. Any issues that I've had in the past, AHS has done everything they can to accommodate me.

My last claim with AHS was for my washing machine. It was getting stuck in the spin cycle. It’s very, very easy to do a claim. I just went online and submitted my claim in there and had a email back. The email back was instant in letting me know the claim was through, and in less than two hours I had an email letting me know of the provider or service people that would be taking care of it and a rough time frame of when they would be taking care of it, along with a phone number.

The swimming pool was having some issue in the pump. It's a part that was inside the motor. The motor wouldn't turn on. It wouldn't run. I called American Home Shield and the contractor came out within a day or two. We set an appointment and he showed up. He went out there and turned the switch on. He just took some tools and patched it out. He was out there in 10 minutes. So far, the pump works good. This would be my second year with AHS and I would recommend them. It's just that I'm not sure what's included in my policy. I would like to have some hardcopy detail so I can have it in my file.

I had a very poor experience with the contractor that was sent by American Home Shield. The first time, they couldn’t find anything wrong. And that was because they were in such a rush. Now, I'm not a plumber. I am not mechanically inclined. I'm a retired attorney. They said nothing was wrong. They left. Three to four hours later, there was an overflow again. So, we called again and they sent another contractor out. He spent 20 minutes and couldn’t find anything wrong. I knew there was something wrong with it, but not knowing anything about plumbing, what am I gonna say? He couldn’t find the leak.

I had an appliance claim with American Home Shield in August. The freezer part of the refrigerator was warming up. It would cool down, then, it would warm up so my food was not cooling properly. There was also a leak somewhere in the back of the refrigerator. Budget Appliance came and they were wonderful. They came out twice and the first time they came out, I explained what was going on. The guy was able to explain to me what the issue was. I also had an issue with the dishwasher but what I found out from him is that I just didn't have the line on. I’m a new homeowner so I wasn’t sure what was going on and he was able to explain to me how to turn the water on so that it would actually go into the dishwasher. Budget Appliance is a family-owned company and the second time, his son came out. He was very knowledgeable too. He explained what was going on to me in a way that I could understand it.

I'm a realtor and I sell a lot of American Home Shield's policies. And everytime we buy a home, we get a Home Shield warranty on it. I've been very satisfied with them. They sent Design Air to fix the air conditioner and Design Air did a great job.

There was a leak in a pipe and my husband, Michael, went on the computer and filed a claim. AHS sent a contractor and we’ve had no problems. We’ve used them several times. They fixed it. They usually give us no problems. But we had a problem with one contractor, and American Home Shield took care of it and they put down that they're never to come back here. AHS has been absolutely wonderful. We’ve had them for 20 years amdnever had an issue with them. Two friends have also joined them.

I called American Home Shield to file a claim on Sunday night at around 12:30 and left a recording. Monday was a holiday and the contractor called me back to schedule the appointment for Tuesday. My interaction with Next Generation was great. The tech told me every step of the way what he was doing and everything went just fine.

We called American Home Shield over the phone and they sent out Garage Door Solutions. They fixed the garage door before and they got the same guy who did it. He came out a year ago when the garage door wasn’t working and he put another motor in. After that, when he came out this last time, the guy broke a piece off in one of the springs that control the door to go up and down, so he had to replace that. The guy was nice when came out the very first time and he was nice when he came out this time. Everything is great and we’re enjoying it.

We called American Home Shield on a Wednesday, then they finally got in touch with us the following week. The contractor said the service was going to be the following Wednesday, which would’ve been two weeks. I called AHS customer relations line and had them call the contractor. They did send a man and both times when he came in, he knew what the problem was right away and ordered the part while he was there. When he came back, he fixed the thing with no problem. So, their people know what they’re doing, They just got too much business they can do. So far, the AHS contractors are doing everything on their end and there may not be that many service reps in the Macon area that works on appliances.

A Whirlpool technician came out after I made a claim for my dryer with American Home Shield. The technician was very good and I was impressed by his knowledge. I also liked his speed. He did not have the part on his truck which is to be expected. The tech was there on a Monday afternoon and he came back two days later on Wednesday with the part to fix the dryer. He did a great job.

The blower motor on my furnace wasn’t kicking on for the air conditioner. I did my claim with American Home Shield. The tech that was sent from Eagle Air was great. I assume everything is covered as I’m expecting it to be according to Eagle Air, but I haven’t received any communication from American Home Shield, whether it was approved, declined, or anything. So, I don’t know if no news is good news or if I’m supposed to hear back, after the fact, from them. But I didn’t have to pay anything to Eagle Air. So, I’m assuming that meant it was covered. Everything went as I expected it to be for my warranty when I signed up for the warranty.

The air conditioner's outside part wasn't coming on as a bad storm had blown the capacitor. This was the first time we used American Home Shield, and by the luck of the draw, we were on the phone with our regular AC guy and he did not wanna use the guy American Home Shield was gonna put us with. By the grace of God, when we submitted it, it said, “Your service provider will be Fruge’s Air Conditioning,” and that’s who we used. We were lucky that it happened to be the same man that we’ve used for 20 years, Danny. It would be good if AHS had a few to choose from. Nonetheless, Danny was amazing. He’s one of the best around town. We put the claim in at 10:00 one night, and he was out here the very next morning.

I submitted a claim online to American Home Shield about my washer and the experience was perfect. Initially, the AHS contractor came out to fix it, and the problem was a little deeper than what they initially said. So, they had to come back out to clear it a second time, but the service was great and they were still within the timeframe. So far, I've been with AHS for two years and I'll be renewing depending on the monthly rates. They went up ten bucks last time so I’m not sure if I'll be renewing if they increase another ten bucks this time.

Everything with my recent claim at American Home Shield went very well and I didn’t have any issues at all. They were very pleasant and quick to respond. The company that came, Precision, was real good. The guys came out very quickly and took care of the problem, so I was very satisfied.

The AC was slowly not cooling, and then it started making all kinds of noises. One Saturday morning, I went to turn it on and it sounded like it was about to blow up. I made a claim with American Home Shield online. It was really easy. When the technician from Precision Engineering arrived, I thought he knew exactly what was wrong with it. Even after he turned it on, he was like, “Oh, okay.” And he did some work on it and the noise stopped right away. He told me exactly what was wrong with it. It was some contaminated coolant and something else that he had to replace, but he was saying that it wasn’t a problem fixing it. They have to come back on the 23rd. According to them, that’s the earliest date they could get. Right now, it’s kinda cool. But the last couple of days, it’s been kinda cool so I haven’t worried about it as much. I would recommend American Home Shield.

I had an AC issue and once I submitted the claim online, Cool Image got here as quickly as they could. They were able to resolve the issue quite well and everything went very well with them.

AHS sent Ramey Appliance and they were not able to get the problem of my refrigerator resolved. The ice maker is not making ice all the time. So they think it's the compressor. And my understanding is that American Home Shield was never able to get ahold of them again. They came out twice, and the problem just reappeared. And then, tried to get them back out. He also came out twice for our dishwasher because the first time, it didn't get fixed. When he came out and fixed the dryer for us, he was able to fix that right away. And then, when he was there, my wife mentioned that the refrigerator was not working again after his second visit.

I was surprised with my recent claim with AHS, but it was good. I submitted it online and it was super easy. We had issues in the past but this last time, Active Appliance Service was there and everything turned around. The refrigerator has been awesome since the repair. We've had American Home Shield for 20 years and have been very satisfied. Whenever we did have an issue, we were always able to get it remedied. They’re wonderful and great to work with.

I called in a claim to American Home Shield and the contractor came out after a couple of days. I got emails with the contractor's time and schedule. I then got a phone call before they were coming. It was pretty good. They did a good job. And so far, so good.

I submitted a claim over the phone when the air conditioner was leaking profusely. It took about a week before we were contacted by the contractor. But once they came out, they got in, assessed the problem, and took care of all the paperwork. We weren't engaged with it again until we got a callback from Home Shield denoting what what the resolution would be. Their approval came quickly, then the contractor replaced the outside compressor and some line work. They were real professional. We tried the unit out extensively right afterwards and it has been fantastic.

My AC stopped working. It was hot outside and then it got hot inside. I called the AHS number on the paper that we got with closing from our house, and they said they would have a tech out there who would then give us a call within two business days. It was a 30 minute-call. Then Thermodyne called me pretty quick, got us on the schedule, was out there later that day, fixed whatever it was and that was it. It worked out really nice. I was a little nervous. I was like, “Well, we’re the middleman. We have to call somebody. How long is this gonna take?” Because you pay the service fee to American Home Shield. But they got it squared away so we’re pleased with it.

Reporting the HVAC issues online to American Home Shield and scheduling were easy, so everything worked out great. The contractor showed up on time. It turned out that some of the screws were loose, so they were able to get it done quickly. Since the repair the AC has been good.

My air conditioner was blowing some air, but it wasn’t cold air. AHS sent a contractor who was super friendly and super prompt. They got with us really quick, and they answered all my husband’s questions. They got it running again, and we were happy. They did everything when they were there, and handled everything. The air conditioner is like it was before.

I got my oven fixed. When I submitted the claim for it online to AHS, it was easy. The contractor sent by AHS was great as well. He was really nice. He diagnosed the problem quickly. And then when he came back, he fixed it in like under 30 minutes. I have no complaints. I've had no issues. I had a really great experience.

I called American Home Shield and the rep was very nice. Most of the people that I've talked with were very helpful and made sure everything was taken care of. The first time the contractor came out, it was way too long. I have a newborn and I needed to sterilize bottles in the microwave. When I called, the rep was not helpful at all and she said they were scheduling at least a week out. So, when I called back to explain to American Home Shield, they were willing to find a vendor who could get it done within a week. The contractor was super helpful and we got our thing fixed. I just got a call today that the part is in and they wanted to schedule before they had to do any other thing this week. So, she called as soon as the part came in, and they're gonna come on Thursday to install it and it should be done.

I have had problems with air conditioning repair done through AHS. The last time it was repaired, the contractor fixed it, but they put in the wrong unit and couldn’t change the filter. But I wasn’t sure about American Home Shield. They don’t change the filter. It is gonna fail eventually, and they said it will still be covered, so we’ll see. That filter’s gonna clog up someday and cause the unit to stop working, but the only way they can do it is cut a timber in my attic. This time we had our refrigerator repaired. AHS sent Astro Appliance and they got to it right away and seemed to fix the problem. It was perfect.

Recently, I submitted a claim with American Home Shield online and I found the process and the website very easy to use. AHS gave me Premier and they were ready to come out the next day. They're excellent on all counts. They were neat, professional and friendly and they diagnosed my situation instantaneously. They fixed the refrigerator and then cleaned up after. Things have been doing great since.

When I initially submitted a claim for my Whirlpool dishwasher, I had difficulty with an agent named Mike. I tried to explain to him that there was no vendor in my area other than Sears Home Services but he insisted on assigning me to a different company. I had been through this experience before and I tried to tell him that the people he assigned me to are down in Portland, Oregon. They will not come to my location. But Mike still assigned those people to me. The contractor got in contact with me and they said they don't come to our area.

I submitted the claim online to American Home Shield for the AC and within 20 minutes, somebody called me. Then, within 45, somebody was at the house. At the hour and 10 mark, the contractor had resolved the issue already. Also, the interaction with them was good.

I called AHS and talked to their automated system to set up my claim for an AC problem. At first, I was kind of skittish about it the first time I used it because I was giving my credit card over the phone. Still, I’m good with their process. I’d rather do it that way than any other way. Thereafter, Kingwood Air Solutions came and their tech put some Freon in my unit. The tech was very professional and didn't try to sell me something I didn't need. Now my unit is working pretty well. I'd recommend this company in a heartbeat.

I filed a claim with AHS online and a technician from Jones Family Appliance came to repair our washing machine. Everything was done in a pretty good manner. It took a little bit more time than we expected to get someone to our house. But they were very, very professional, and we really, really like them.

I've been with AHS for nine years. It has worked well for us, but sometimes-- and I think this is true for all warranty companies, I'm not getting the full fix, and it's not always upfront. Also when we had our water heater replaced, we didn't like the group that came out. The guy was super creepy, but I didn't wanna report that. It was just kind of a bigger ordeal than it needed to be. And one other thing that would be nice to be improved is Miller Pools is who gets assigned to us often when there's a pool issue, and then one time, it was a different company. I did a Google search and they didn't have a website, like, all these red flags. And they have one or two 1-star reviews that were like, "AHS assigned us to these folks and they never called us back."

The first time that I had trouble with my air conditioning, I put it in online to AHS and it was just before the weekend, so I did not receive a call. Then it started working again so I didn't go ahead with that one. When I had the trouble again and I went back in, which was about a week later, the online wouldn't take it. It just said that I'd have to call. Calling is harder because I have to wait on the line so I didn't do it. Then I got a call from the servicer and said they had gotten the request for service. I really didn't know what was going there. That was the only issue I had. But the servicer called right away and they said they could come over that time and that would work, and I agreed. The guy who came was young but very professional. He took a picture and came back in and showed me what was wrong, it was kind of alarming. He got it fixed and everything's cool. I've not had any more issues since.

I've submitted claims with American Home Shield over the phone. The claim experience has been really good. The latest time, I filed a claim for my air conditioner and the contractor came out after about four days. The communication was good. They called me. Their quality of work was good. I had air afterwards, and things have been going great since the repair. The AC hasn't shut down yet.

I called American Home Shield and filed a claim for our AC that wasn't blowing cold air. A few days later, a tech came out and our interaction with him was really good. The AC got fixed the same day and everything came out great. My husband was very satisfied.

When I've only moved in the house a couple of months, I was able to reset the AC's circuit breaker and it came back on and it worked fine. We keep our AC on 74 and one day, I got home and it was 80 degrees. I redid the reset and nothing happened. I filed a claim online with American Home Shield and then I got a text that they had placed a call, and that the service would be a couple of days. I called on a Thursday night and I got a call on a Saturday that the tech would come out on Sunday. I was surprised because it was a holiday weekend but we did the service on Sunday.

The technician for the plumbing issue was awesome. He was very professional. He came in, knew exactly what was going on and was able to fix it in no time. However, we had an AC call one time for someone to come out and they could not come out for like 4 days. It was ridiculous. The only way that American Home Shield could expedite the callout was if it was over 100. With the heat index in South Carolina, it was gonna be way over 100 but they would not expedite the callout. I think it was someone that was overseas that my wife spoke to and she was extremely furious after she got off the phone with them. Just sitting there for 4 days with no AC was not good either. That was the only real issue we had with American Home Shield but one other time we talked to someone, they were fine.

My air conditioning's central unit was leaking inside the house. I called in the claim to American Home Shield and Service Mechanical of Tidewater was sent out. The guy was very professional. He did a very good job and was able to resolve the issue. I would use them again.

The outside AC unit went out and I had an issue with the first company sent out by American Home Shield. Every time I called, I could never get ahold of that company. It took them forever to call me to schedule an appointment. Come to find out, they say that the number that they have on on the bottom of the email that they send is not the correct number. There were times that AHS couldn't even get in contact with them either. It took them weeks to come out to my home.

I have five policies with American Home Shield. At my Clarksville property, Reep’s Air came out did a really good job. The guy kept us informed. He called when he was going and when he left the property to say that there was a part that he needed to order. He also said that it might take a couple of days depending on the shipping. There was this property that had a window unit in it as well and he told us that we might want to see if that window unit would suffice until they could get the repair done. He also called to say that it wasn't in yet, but they were expecting it in the next couple of days and he would let us know so I could let my tenant know, which he did and our tenant was thrilled with that.

Attempting to get my AC fixed since May 2019. Every time I call AHS, they give me a different reason that the vendor hasn't completed the job. The last call AHS said they forgot to notify the vendor that the part was approved and ordered. Each time they make an excuse and tell me to call the vendor directly. I will NEVER use this company again. I'm still waiting for someone to let me know they have the part and ready to install. I've gone all summer with this being an issue.

When I cancel a month to month contract, you charge me not only a month fee as penalty, but also recover any service fees you paid to the providers for claim filed BEFORE my contract cancellation date? In other words, for the partial year for which I am on contract with your company I paid monthly service fee, deductible for each claim, complete fee other than deductible paid to the actual service provider, plus a month service fee as a penalty? What a stinking contract and company is that? Will it stand any rule or law if I take it to a court? Not that I waste my time for the $110 difference for which I had already spent 2+ hours on phone for an explanation in vain, but this is plain wrong, AHS folks!

Good day, here are the facts. I called in to follow up on a repair to my Ice Maker that failed to be repaired properly the first time. I was put on hold for 25 minutes just to be told “I’m sorry but we are currently experiencing a system update and you will have to call back." Who does a system update during the busiest hours of the working day. Needless to say here we sit with a broken ice maker and no response within the recommended time frame as stated in the contract. I don’t understand how you run a business like this to provide exceptional World Class Customer Service.

My LG washing machine was stuck on the spin cycle, so I called AHS. A repairman came out promptly, and then proceeded to tell me he would have to break the affixed tray that my machine fits in to repair the machine. Then another person from Exclusive Appliance told me I would have to hire a handy man to move the machine so his repairman could replace the parts. That is unacceptable service to me.

This started with a leak in my toilet. I called and paid the $125.00 for the plumber to come out but fast forward two months and my water bill shot up $263.00 for one person. Toilet was not fixed and AHS was no help. Tried to cancel and got put on 30 min hold. Lana is her name! BEWARE.

This company is the absolute worse. NEVER go with them. I paid my $400 plus for the year (BIG mistake) and have had nothing but trouble since. My gas wall heater. They argued for 10 min to send an electrician. As I gave up, he came, never set foot in the house, and stated it needed to be a gas person. (DUH). I fought for 2 months and finally got my $75 back on that. Next: a kitchen faucet. Leaking. Another $75. They show up, after 2 no show appointments (Arcata Roto Rooter) and the charge was going to be over $300 to replace it. WHAT?!?! Next $75 was for an electrician to fix bathroom fan. 1 week out, complaints, etc... Still no call from electrician. (From Samoa). Going to fight for that $75 back and I'm out. Horrible experience. Horrible.

Our air conditioner started making this deep parump sound like the heater was trying to turn on when the air conditioner turned on. It did that kind of over and over. Then one day we noticed the house was hot and mind you on the weekend. So we waited and I called American Home Shield and they sent someone out that Monday to fix it. He found that the capacitor was dead and so he replaced it. Immediately we started getting colder air. What a miracle this is in the hot Texas weather. The noise however is still there. It's an occasional parump. We can't figure that out. If it goes out again then I will indeed call American Home Shield because I trust them and know they will get good people to fix what goes wrong. Thank you American Home Shield.

I used to speak very highly of AHS but after this fiasco today, I would say, run, run away fast and get another home warranty service. We live in Nevada where many people have pools/spas but AHS only has one company on their list!~ This company is not the weekly pool service we utilize and I would not want another company to work on my major investment.

Unsatisfactory company. They take advantage of consumers with no outreach on service calls and clearly do not honor their contracts. As well as execute actions on the accounts without the consent of the consumer. As of to date I am out $1,190 for the policy, three $75 service charges, and an $80 cancelation fee without a single resolution to any of the claims that I have made to the company. DO NOT TRUST AMERICAN HOME SHIELD. They do not have your best interest in mind and only want our money. I am ashamed they use the name of our great Country and take advantage of active duty service members such as myself.

A/C in my home has been out since Sunday, they cannot get a service provider out to my home until Thursday afternoon for their initial "check... Which means if it is anything like the other time we needed a repair we wouldn't have our A/C back up and running for almost 3 weeks. I told them the heat index where I live is close to 100 today and that is just not going to work. They said they "checked the weather" and the high is 75.... you tell me where in Oklahoma in September the high is only 75... it was 75 at 5 am. Then I tried to cancel my warranty, I was on the phone for almost an hour. Worst customer service I have EVER dealt with.

Really lousy and non caring. Dealing with repeated failures and no solutions. Since July 2018 have been having problems and they keep stringing us along. The last week three technicians come out and fix the problem only to have the unit fail the next day. Going on two weeks with no hot water and they are dragging their feet on replacement. Now asking the plumber to submit a detailed description as to why it needs to be replaced and not fixed. Any person with half a brain can see that everything that can be replaced has been replaced and it is cheaper for them to replace the unit. This is after the plumber already submitted his recommendation to replace. Their strategy is to frustrate you into just replacing it yourself. I have told them that I have a special needs son who has sensory processing problems and they still don't care enough to solve this.

Well, thought I bought protection with my AHS Home Warranty on a brand new home! I'm just 45 miles outside of Las Vegas, NV and my brand new LG Range won't light the oven. Called AHS and they assigned a contractor and happily took my $75.00 service fee over the phone for my oven that won't light. So I wait to be contacted and NOTHING! When are they coming? I called AHS again and they told me they reassigned my service call to another company. I called the repairman directly this time and he said I'm too far out. So now I'm being told I'm getting service, but that's NOT the case and AHS can't even be DECENT ENOUGH to contact me. I am demanding a full refund! Their call center people do NOT sound like Americans to me. The cheap Corporate Weenies there don't even hire Americans! DO NOT BUY FROM THESE PEOPLE! THEIR CUSTOMER SERVICE IS GARBAGE!

If J & H, the first contractor, had any smarts, they would have fixed my air conditioning. After the guy put in the compressor, he said it was done. But the house was 90 degrees and he said his probe was broken. I took a thermometer that you use for meat, and shoved it in where they were doing it, and I said that it was 90 degrees. He said it was the best that it was gonna do and to call American Home Shield if I didn’t like how it works. So, I called AHS and then, I got Ample Air. The first thing the guy said was that the compressor was bad and it wasn’t even working. He opened it up and there was a thing called a fast start, which I paid for. He put it in, got it working, and then took it out. J & H should be outta the system of AHS because they’re a piece of garbage. Because of them, AHS had to replace the compressor on my air conditioning.

We got this house about 11 years ago, and we got American Home Shield shortly after that. I like the idea that you get an older home and they're able to protect the expensive things that will eventually break down. It’s a nice insurance policy. I had an appliance claim last month and it went fine. Guillermo’s gave me a pre-call to let me know what day they'd be out, and then on the holiday, the rep would call me back to give me a narrow window. She called on a Friday to tell me it’d be Tuesday, the day after Labor Day. Then, she told me she would call me on Labor Day to give me a narrower window because there was a computer that lines them up as far as the route that they do their service. The tech got here and apparently, I was the first customer. He went through the process, and discovered what it was right away.

We’ve been having some plumbing issues and leaks that drip in the basement, and we were smelling kinda mildewy smells. So, we needed to call somebody and find out where these smells were coming from because water was getting on something and it didn’t smell good. I filed a claim online to American Home Shield and I kinda got a little confused because it didn’t have some of the options listed that I was looking for. I didn’t really know if it were pipe leaks and there was no way for me to request for a diagnosis because I didn’t know what was wrong. The plumber’s office called and said that they couldn’t do work on things that they didn’t have a work order for. I didn’t know how to submit a work order for a diagnosis. There wasn’t an option for that.

Our interactions with Grady's Air Conditioning & Heating Services went really well. My wife was very impressed with the individuals who came. They were able to resolve the issue. They did a really good job. They overlooked the whole system, and there was a couple things that they needed to fix, and they did, and it seems to be working well.

We've been with American Home Shield since about 2008 and they've been wonderful all the time. With our recent claim, the Stallion Plumbing and Drains fixed the issue. We're still waiting for them to come back and finish the sheetrock. My wife was very pleased with what they did.

The washing machine was not spinning correctly and it wasn't draining properly. I made the claim over the phone at American Home Shield and the whole process was great. A tech from Appliance Medic was scheduled out in only a few days. He knew exactly what the problem was and knew what he needed to order for parts. There was a little bit of a delay in getting the part and it was only because the home was new to us. So, the payment for the actual program hadn't been paid by the realtors yet. But he came back out, installed the parts and it's been working perfectly.

Our air conditioning has broken a number of times, and in the past it was broken for as long as two weeks. American Home Shield kept sending us technicians who were not trained for what we had, but it was fixed last time. When I submitted the recent claim, I wanted to request that particular technician who fixed it, but there was no way to do that. I was very frustrated that I had to submit the claim and then call the next day to get them to send this person. It would be smart for AHS to have a comment box when you submit a claim in case there was a terribly vital information you need to communicate. Nevertheless, they sent him out and he was able to fix the motor in the main air conditioning unit. This technician was quick, he clearly knew what he was doing, and he got the job done. This most recent experience was so good.

I've had American Home Shield in my property for about two years, and my interactions with them have been good.

The gentleman from Adam’s Appliance who came out got along nicely with my husband. He said that the dryer vents needed to be cleaned. It was about time for the annual cleaning so we went ahead and had someone come out and clean it but it didn’t fix the situation. I tried to explain that to Adam’s, and they wanted to charge me again for another call. I was like, “I don’t think so,” since the technician was already here. The woman I talked to was less than pleasant and ended up hanging up on me but it’s fine because I would’ve hung up on her.

Filing a claim with American Home Shield online was very easy. I submitted it on Monday, and then the contractor came out Friday. They explained everything very well. The air conditioner is now working fine.

My air conditioning stopped working. I submitted a claim with AHS online and when the techs came over and assessed the problem, it turned out that a part of my furnace was completely broken off and the furnace had to be replaced. But they couldn't do it on the spot because they had to order a furnace. Also, my furnace was very old, so they couldn't get the part. They came back in a few days very quickly though and they were really good. All in all, I have AHS for six months or so now and so far, so good.

My house wasn't cooling one time so I submitted a claim to American Home Shield. Their online portal was good and user-friendly. Using it was easy and I got on top of submitting what was wrong. I submitted payment and they sent me an email saying that I should expect Rapp's Heating and AC to call within 24 hours. Rapp's called within the next few hours and the tech who was sent was perfect. He told me what to expect and what he was doing before he did anything. Overall, I had an excellent experience with AHS.

Our AC had stopped cooling a lot. It was 80-90 degrees and we have two little kids, so it was not good. It kept running all the time, and our electricity jumped from $90 to $300 in a month. A contractor came and told us that it had to be serviced, cleaned and flushed, and that we needed to add Freon. So, we did that. It worked for 12 hours and then it stopped working completely, so they had to come back. They figured out that a piston had gone bad and that was overheating the compressor. So, it was a whole different step, but it is resolved now. Overall, I have only singing praises for American Home Shield. They're amazing.

We submitted claims to American Home Shield over the phone and the representatives that assisted us were fine. The contractor for the service came out the next day and the man was very professional and nice. He explained everything just perfectly.

My AC wasn’t blowing air in my master bedroom and it wasn’t blowing cool air. A technician from the company American Home Shield set me up with came out the first time and fixed the blowing in my bedroom. He did not, however, fix the cooling of the air. Somebody else from the same company was sent out and he said the AC was fine on Freon, but it was just too hot outside and more time was just needed. But that wasn’t accurate. I waited for about two weeks and the AC still wasn’t working right.

Every time and everybody American Home Shield has sent out has been great. I called and spoke to a representative, and they immediately got me connected with Air Max. Air Max has been out several times, but the AC still leaked. They came out again and hopefully this time it's fixed.

I had some plumbing issues in the house related to the hot water heater. A plumber was there and diagnosed it. He said that I needed to get it fixed, so I called American Home Shield. Then, the tech came out, looked at it, and concurred. It turned out that some big bladder that was in a tank on top of the water heater exploded and he fixed it. He was very prompt, very punctual, and professional. He was about his business and knew what he was doing. Then we shook hands, he gave me the receipt and he took off. The repair took about two hours and the heater has been doing very well since then.

I had a pool service call with AHS and the company they sent out was excellent. South Tampa Pool contacted me that day and texted me the next morning and said that they could come by and I didn't need to be home. I told them to go for it and when they were done, the guy sent me a picture and said that they were done. He also said that the motor went out and the seals were bad along the tank, but it was now good to go. It was very excellent. Everything is working nicely.

My recent claim with Cote's Mechanical went very well. The tech was very personable. They were on time and they took care of the problem. I had called it in at American Home Shield and their reps were fine.

My air conditioner was not working and I just called American Home Shield and talked to a representative. On Time Plumbing & Heating came out and the service was excellent. It was a good experience. I'm gonna be calling AHS again pretty soon.

My dryer just wouldn't come on and one of the switches needed to be repaired. About two days of having the issue, I made a claim with American Home Shield. A contractor came out for it in about a week's time. He did good work. He figured the problem out really quickly and got it taken care of. My dryer has been fine.

I filed an online claim for an oven and American Home Shield arranged for a service man to come out. The claims process was easy and the contractor that came out was very professional and polite. He called and told us when he was gonna be there, and he arrived on time. My experience with him was great. He looked at the oven and said the issue we were having was caused by dirty contacts, no need to replace any parts. So, we cleaned the contact and it seems to be working fine after that.

I made a plumbing claim with American Home Shield for the toilet that was rocking when you sat on it. So, the contractor came, and he fixed that. Everything's fine since then. I did the claim over the phone, and someone came out in about three days.

The AC wasn’t putting out enough cool air, it couldn’t keep up with the heat load so we had to replace the air handling unit and it was a torturous process for me. It took a good six weeks to finally get the unit installed, that I wanted to have installed. We have a Lennox system and because the heat pump was Elite, I wanted a Lennox Elite replaced. I was able to get the quote initially with the agreement to have a Lennox put in, but AHS wanted to put the Lennox, the middle-priced one. The reason why I didn’t want that was because the dimensions on the Lennox Merit are different. So, the duct work would've been modified and that would’ve cost more money, and it’s more work for the installer. I kept trying to get a price and an upgrade to the Elite, and that just took weeks.

The downstairs AC went out. The first contractor came out two or three times. They didn't know what they were doing so we called American Home Shield and asked for someone to come out and they fixed it on the first try. It happened on a Friday and somebody didn’t come out ‘til Monday. The contractor came on time, but it wasn’t a good company. The guy didn’t even explain what was going on. He just told us what he did. The first time, my wife was here and she said he just basically went out there and did what he was supposed to do, and then he came back with no reports. He gave us the invoice and then left. Most people would give you a breakdown. Like the last guy that came out, he was like, “Yeah, this is going on. This is what you got. Blah, blah, blah.”

I called in my dryer claim to American Home Shield. Sears, the contractor, was great. I had to wait for a while more than I would have loved to, but they got the unit fixed. They came in, they did what they needed to do and explained to me what was wrong.

American Home Shield has been really good, though sometimes it takes a while for the people that they contract to get out. The refrigerator went out and submitting a claim for it was good. We were stuck without a refrigerator for a while, but the contractor did a great job and we're happy.

We had a claim with American Home Shield on the refrigerator. I submitted it online because I'd rather do stuff on the web and have documentation of it. It's just easier for me. Then my most recent claim was for a faulty Electrolux microwave. The guy they sent out for the microwave was very good. He serviced the refrigerator as well. He knew that there was gonna be an issue with the microwave that day, but he couldn't service both on the same service call which was fine.

A friend told me about American Home Shield, and I took a chance and got it, and it has paid off. I have it on my house and on my rental property now. The air conditioning unit in the rental property was working really well, and then all of a sudden, it went on the blink. When we called AHS, we had to schedule an appointment and then we had to reschedule. I told the tech what the situation was, and we scheduled the time for the homeowner to be there. The homeowner was right there, and the tech took care of it in half an hour. The AC seems to be working pretty good right now. I'm glad I have American Home Shield.

My trash compactor wasn't working properly, and the contractor that American Home Shield sent out was fine. The guy that came out was knowledgeable. I was happy with him. But I wasn't happy with the fact that I didn't know when they were gonna be here, so I kinda wasted my whole day. They just said 8 to 5 o'clock. Then they showed up at the end of the day and it's kinda like I wasted my whole day waiting on them. That was crap. I coulda gone somewhere in the morning. I only get so much time off from work and now all of a sudden, I'm waiting for some company to come out here. They gotta tell the customer when they're gonna be here. And then I had to schedule again because it didn't hold. The tech put a new switch in, and it worked, but I tried it a couple of days later and it didn't work again. So, they scheduled him to come back out.

The AC and the thermostat were not connecting. There was some wiring issues occurring. I went online, which was easier than calling, to file the claim. I have a person who lives on the house, but when it comes to doing the appointment, it was very easy. American Home Shield told me that same day that the contractor Amen Air would call me to make an appointment. They called me immediately and they scheduled an appointment for the next day, which was very good.

The AC kept shutting off. The contractor that American Home Shield sent replaced the thermostat and they did some stuff in the attic. They were here for about 2 hours and they came back a couple of days later. It took them like 10 minutes and they finally got it working right. One of my houses has been with American Home Shield for a little over a year and the other one has only been with them for a couple of months. What I don't like about submitting a claim online is if there's more than one thing you gotta do, you gotta do it individually. I have to make separate claims. For one thing, it’s multiple problems within the same system. If I have a plumbing problem and an electric problem, I can understand that. But if I have two electrical problems and I have to do it twice, that I don’t understand.

Doing my claim online with American Home Shield was very easy. Third Generation came out for my disposal. It took a week for them to come out, but the tech fixed it within half an hour. He was in and out. He knew it couldn’t be fixed. He went out to his truck, got a disposal that was in his truck, brought it in, and installed it. He cleaned up after himself and was gone. The new disposal has been great. It’s funny because the other one was out and didn’t work for a while. And so, every time I turn on the disposal, I sort of brace myself because I’m so used to it being out. I’m very pleased with the service I get from American Home Shield. I had a Sears home warranty for years and years, and I was never pleased with them.

The AC wasn’t working ‘cause it has two units. One for upstairs and one for downstairs. The upstairs was doing the same thing as the first claim. The first time, the contractor just replaced something out. The second time, he replaced the whole fan. My daughter was here and she helped them. Everything was good. It’s working fine and I hope it stays like that. When I open a claim, American Home Shield is on it so I recommend them.

One of my valves in the shower wouldn’t shut off, and the tech from DrainGo of Alabama that came for it was great. They were also on-time. Something went wrong and they had to come back out the next day. They were prompt and came back out, and did the job. No questions asked. American Home Shield is very professional and I would recommend them to anybody. I’ll use them again.

One time, our refrigerator stopped getting cold. The freezer stopped freezing too. We have service through Sears and they didn't take care of us at all. They gave us a crazy date four weeks later to come and service the machine. So, I called AHS and they were right on top of my issue. They sent Triple J Appliance Repair. I had 48 business hours to have somebody, but Triple J didn't call me right away. So I called AHS. Within 49 hours, Triple J was at the property. Their tech didn't knock on the door. Instead, the other line sounded, so I answered that. While I was on the phone with AHS, Triple J was on the other line saying that their tech was at the place and they were asking if he could come in. I said "absolutely" and their tech assessed the machinery. He then ordered the part and within two days, the refrigerator was repaired. I recommend AHS.

I’ve been with American Home Shield for seven months and I prefer submitting my claims online. The refrigerator was not cooling and the contractor, The Fridge Guy, came in. The interaction with the technician was good and he was very professional. He pulled the refrigerator out, replaced some parts and was gone in 15 minutes.

Submitting my claim to American Home Shield was easy. I spoke with a rep. My bathroom was leaking and I wanted them to understand what it was. They were very helpful. Then the contractor came and he was friendly. He had to put a new gasket and do some repairs on the thing the toilet sits on. He did what he had to do and the leak stopped. Since the repair, everything has been good.

I had my AC shut down and the contractor looked at the issue and they suggested to me to have some annual plan but I didn't go with them. When I called in the claim to American Home Shield, I was looking for an appointment on the same day or the next day, but it took almost the next four of five days to get an appointment. They should give a priority depending on the area and see which is a critical thing like the AC, which is mandatory here in Florida. So, I would recommend that as a priority and due the same day, so that could be better. I would recommend AHS but they need to have some improvements in their process.

American Home Shield's online claims process was very, very easy. I'm very, very satisfied with them. When I go to my next house, I will take AHS with me.

My interactions with American Home Shield have been great. I can submit a claim online and on the phone. It will be easy though if I can put more details when I'm requesting for services and as for the wait time, it's not that long and I get through within five to 10 minutes. Recently, I had a claim for my AC and the contractor they assigned came within a day. It's been going well since the repair.

I put in a claim for the bathroom and it was fixed. I also submitted a claim for the dishwasher. We’re having problems with it because it keeps leaking. The contractor came to the house and said that they had to get back with American Home Shield because they've been out there a couple of times, and they keep putting parts into my older dishwasher. He’s gonna get with the company and see how they wanna go with it now. It has been the same company and they’re trying. They’re awesome and friendly.

I've been with American Home Shield since 2015. When we bought this house, the Realtor wanted to do a different company for the home warranty but we told him we had to change them to American Home Shield 'cause we've been happy with the way American Home Shield has taken care of us. When I did a claim in August, the contractor did a really good job. He fixed our toilets. He was professional and efficient. He got it done and he did it right. If he needed to have a part replaced, he replaced the part on a couple of them. He didn't just try and piece it together so it would work and possibly break later.

I've been with American Home Shield for about a year and a half. It was very easy to submit the claim online and the contractor they sent out did a great job and was able to resolve the issue.

I go online to AHS when I submit a claim and the process is pretty simple. I had two recent claims with them. The most recent one was my dryer. It had a piece broke off. And a week before that, I had filed a claim for a garage door. The garage door guy came the next day after I submitted the claim. The appliance guy took almost a week to come out. But it was not a big deal. Both were great.

The garage door wasn't going up and when I submitted a claim with AHS over the phone, they sent out Garage Door Experts two days later. The tech was very pleasant and knowledgeable of what he was doing. I would use him again. And since the repair, the garage door has been working very well. I was telling my sister about AHS and she wants to get the program, too.

I'm very happy with American Home Shield. I've been with them now for over 30 years through four houses. For my most recent claim, Big Al’s was excellent. I've used him twice in the last couple of years. The only people I won't deal with with AHS are the ones from A to Z Plumbing. They're thieves. Also, it's almost impossible to get somebody on the phone with AHS. The wait is terrible. I would like to get someone on the phone if I have to call for a specific service company. I used to deal with somebody for my air conditioning that used to be working for AHS but AHS stopped using them. I wanted to find another company that AHS uses in case there's ever a problem like general maintenance.

The microwave was broken and submitting the claim to American Home Shield was the easy part. I did it online and then, the contractor came. I’m still waiting and it has been almost a month that I haven't gotten anything back from American Home Shield yet regarding our claim. Then, with my latest claim with AHS, the contractor came in and did what they needed to do. The dishwasher wasn’t broken but it was leaving a bad smell and they explained that it was coming from the garbage disposal. They were professional and I would use them again.

I had a problem with the garbage disposal and I called AHS to have it fixed. They sent out the contractors the next day and they were very professional. The quality of work was good. Also, it only took a few minutes to fix it and their service was pretty quick.

Ace Appliance Repair was wonderful and the guy was very professional. I would be happy to have him come back again. He said the refrigerator was beyond repair. AHS wanted to replace it with another Samsung but I asked the repairman what he thought and he told me not to get another Samsung. I went with an American-made, the Whirlpool, which has a guarantee and I'm happier with it. I went to Staples and I had the claim faxed from there. I called last week on a Friday and I asked the girl if AHS got it. She said that she didn't see it and it may be under processing. Also, my daughter told me that I should join American Home Shield because she has been with them for a few years and I joined in March. For her referring me, she should’ve gotten a gift card but she hasn’t received anything as yet.

I filed a claim with American Home Shield because my water heater was leaking. A service person called me on the phone the day after I made the claim to schedule a time for him to come look at it the next day. He came to look at it and said he was gonna recommend that it be replaced. And then the next day, he came out with a new water heater and just installed it in about a two-hour time. I was particularly worried about the water heater going out so I purchased the service plan. So, I'm generally happy that it was covered.

When Eel Valley came out, we had to push it back because it was a two-man job. It was a stackable washer and dryer, so it was probably about a week. They didn’t fix it then, and they submitted a request for a hose to American Home Shield which did not get processed correctly. AHS didn’t follow up with me to find out what was delaying the service, and so I had to get on the phone with them and Eel Valley. But Eel Valley was wonderful both times. I’ve used them before when I didn’t have AHS. They’re a great group and I’m very pleased with them. I’m very happy with the professionalism and their knowledge of what needs to be done. The work was done really quick and the technician knew what he was doing. I’m very happy with American Home Shield overall.

I have AHS for more than 20 years: different states and properties. Within last 3 years the Replacement repairs processes are getting slower and worse. Every customer service rep. has a different version of lies. To fix anything takes weeks. I will not recommend it even to my worse enemies. I'll be looking for other companies, and there are many choices. AHS is NOT value your loyalty!

I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY! Twice now we have had to contact American Home Shield for a repair and both times it has been a pure nightmare. If I had to do over with I never would have signed up with this company. NOBODY IN CUSTOMER SERVICE SPEAKS CLEAR ENGLISH! The only people you will ever talk to that speak clear English if you do have to talk to them is the dispatch people.

Air condition started not to cool too well Friday, Call AHS to ask for an AC service company to come look at it. Did online and receive an email that I will be contacted by an contractor within 24 hours. I call them on Saturday morning, no answer and left them a message. They didn't call me back until Monday afternoon after 3 PM. Then told me their next appointment is Wednesday between 2-8 PM. It's 100 degree out there and my AC is not cooling. Can I wait 5 days for service???? Hell NO!!!! Don't waste your money with AHS. It's waste of your money.

Dealing with the individuals in order to request a work order is an absolute nightmare. The rules are the rules. I fully accept that and understand that. However, it should not take 30 minutes to see if a certain item is covered. When there is an obvious communication error and a person is asking to speak to a more knowledgeable person about a problem, Please just transfer the call and let’s stop wasting each other’s time. I find it hard to be that there are no immediate floor supervisors available and that there is not a customer service number. I am completely disappointed. I have dealt with Lynn before and actually thought she was having a bad day but I am seeing a pattern. Thank you Ma’am for motivating me to find another home warranty provider.

I have returned each email and tried to call with the message you left. It said, to respond with “option 3.” There is no option 3, only entering the extensions 10 digit # which I didn’t have.

wasn't covered. In the plumbing section of our contract, it states that pressure regulator are covered. The pressure tank is what regulates the water if you have a well. What good is the warranty if the parts of a system that are needed to provide water are not covered? Very disappointed! Debra **

Updated on 09/12/2019: American Home Shield contacted me about my other review 5 times and I’ve replied but heard nothing back. Their focus is misplaced and they need to be more customer friendly. I expect a reply and solution from them but they are not very forthcoming.

I have been a member for a few months now and the service is terrible, I started my process in the beginning of August to get my AC fixed. It is now 9/8 and I am still no closer to a resolution. How do they remain in business?

My recent claim with American Home Shield was on my air conditioning unit. The fan was working but the air was not cool. I called the company and they set the repair up. The contractor A & A Heating & Cooling came out after a few days and they were good people. The AC works just fine now -- it's very pleasant to get a good night's sleep. I'm satisfied with AHS. I would tell my friends that AHS takes a load off their minds just to let them take care of everything.

I had an issue with the washer in my laundry room. American Home Shield's reps on the phone were great. They can make the claims part a little faster, but I understand. The contractor who came out was so knowledgeable. He showed me a lot more about how to upkeep the equipment, so that I don’t have the problem to begin with. He found things wrong with it that I didn’t know may have been wrong. We ran tests right in front me to see it wasn’t going through all the six cycles. Then, with the new part, it goes through all the cycles. He did a great job.

When the gentleman from Expert Pools came in to fix the heater, the engine was not working well because there was an air leak. So, he tightened that up. Then, he clicked the heater on, but it clicked something else. So, everything was working fine before, and then, it stopped working. When I called it, I thought that maybe they can fix the heater since it is covered. But he said that he did not try even to work the heater. He said it was fixed. But after he was leaving, I said if he could just take a look at the system to make sure. His answer was, “I have my car on. I have to go to the next appointment.” The gentleman only needed one minute to take a look at it. I then went back, and noticed that the chlorine linker was not working. I thought that maybe it was scheduled the next day. I took a water test and I took it for them. They said, “Well, there is no chlorine.”

We had a shower valve that was leaking. We could not turn off the valve completely. The contractor sent by American Home Shield came and replaced the valves. The guy took care of the issue the same day. That plumbing claim went very well. He was a little gruff and not very friendly, but he wasn't rude. He was fine and very diligent. I had five different repairs going on during that time period, and he was the least friendly of the bunch. But, they were all professional. I had a pool pump and the pool guy did a great job. He was very friendly and very quick. Then, I had a washing machine that needed fixing. It took a couple of weeks to get the parts, but once they got the parts, the same guy who came out and assessed it replaced the parts. He was, again, very friendly. And I had a electrician on a ceiling fan, who was excellent and also diligent.

I submitted a claim online to American Home Shield for my refrigerator that wasn't cold. They then gave me a phone number of Active Appliance to call. I called them in the morning and when I did, they haven't received the ticket yet from AHS. Still, their tech came. It just hit the holidays, they even tried to get me the next day but I wasn’t home. They were really good at trying to come because what was broken was the refrigerator. When the repairman came, he knew what he was doing. He was awesome and in one shot, he fixed the problem. Now the refrigerator is working.

I had my hot water heater go out. I called AHS and they've been great. Their turnaround time when I'm on hold is a thousand percent better now. They took care of my claim really quick. The heater has now been working good.

Our bathroom tub faucet broke and it was stuck. I filed a claim with American Home Shield online and someone was scheduled to come out the next day. But if I do it in the morning, they normally do it by that evening. The Lindsay Group came out and they were very good. I’ve used them before. They look, they do their job, and they’re gone. I like how American Home Shield allows us now to select our contractor. Just in case we had a bad experience with a contractor, we don’t have to call manually up and tell AHS if I don't want them. I can do that over the internet now, which is good.

We had issues with our refrigerator. We called AHS to submit a claim and it was easy. Then, Ryan was our contractor and he was very timely, friendly, and very knowledgeable. The refrigerator has been working normally since the repair and we had no problems. It's been a pleasant experience. In fact, things have been easy and convenient with AHS, so we're grateful. I'd also recommend them to a friend. But I had one problem when I referred a girlfriend of mine last year. She's been using American Home Shield for a year now and I was supposed to get an Amazon gift card from AHS for the referral. But I haven't received the gift card. It was also near impossible for me to submit the referral.

The last two contractors I've had come in to make repairs have done excellent work. So I really appreciate American Home Shield taking the time to get contractors for these types of jobs. Thank you. One claim that I had was for my toilet that was leaking. I submitted the claim and I had a callback within a couple of days then I had an appointment scheduled within a couple of days. The experience was excellent.

The fan motor of our central air system went out. My claim submission with American Home Shield went really well and we were assigned Redeemed Heating and Cooling. The contractor was backed up. It was over the weekend but they got out quick. They were very prompt and they did a good job. I was well satisfied. The air conditioner has been good so far.

I submitted a claim online to AHS and went through an easy process. They sent Mister Plumber LLC and I had great interactions with the tech that was sent.

I contacted American Home Shield online for rekeying and it was really easy. I contacted them on Friday and the tech didn’t come out 'til Monday. He was excellent and I was really happy with the service he gave me. He was extremely fast.

I've had American Home Shield recently and filing an online claim with them is easy to do. My recent claim for the AC went well. Island Breeze HVAC came out and looked at it. They told me what needed to be done and worked out the arrangement. They scheduled the time to come back and do it. Now, instead of having to watch TV in 86 degrees temperature, it’s all good. It worked out fine.

I've had my house for 20 years and I've had my rental house for 15 years. I have American Home Shield on both of my properties. I used to do mortgages, and I made sure that every one of my buyers for 14 years had American Home Shield in their contract. My only complaint is that they wouldn’t fix my icemaker as it’s not included, but otherwise, they're the best and I love them. Their customer service and people skills are great. The people that they sent out for my garage door was awesome. It’s a husband and wife team, and the wife phones and she tells you when the husband is gonna come. He was running late, and she said, “I am so sorry, I should’ve called you earlier, but he is running late.” I work from home so I was like, “That is perfectly fine.” She was like, “Oh, thank you so much.” They were just grateful to have your business. They were humble, nice and really sweet people.

A faucet was leaking on the outside. I filed a claim to American Home Shield online and the experience was fine. The contractor contacted me by phone and I liked him - his personality, his honesty. He's a straight shooter. In fact, I’ll probably use him for plumbing that’s not under warranty. We rented this house for four years before we purchased it, and it had American Home Shield under them. We had a lot of crappy problems with the air conditioning system then. When we bought the house, the seller paid for a year and then we renewed one year.

My wife manages everything in the house and I was responsible for the AC. So when there was an AC issue, I submitted a claim online to AHS wherein I just clicked the schedule a service and they got back to me on the same day. Within an hour, the tech called me up and I was surprised. He then made an appointment, called me a couple of times and let me know he was coming. He came over the next day and he was ahead of schedule. He looked at the problem and he fixed it. He put Freon and said the problem was we’re low on refrigerant. He was very good and he just charged me for the extra Freon and refrigerant, and that’s it.

Proficient Appliance Repair came out recently for the fridge which was not cooling. The water was leaking inside the fridge, and they came and changed some parts. The water filter was leaking so they changed that too. They came a couple of times, and it looks like everything is fine now. They explained what the issue was and they took care of ordering of the parts. They were pretty efficient in terms of communication and keeping us updated on where the parts were and when they were gonna come over. Everything at American Home Shield was online, so there was no phone call and it was very communicative. Everything went well.

We're really satisfied with American Home Shield. We've only had to call somebody for the AC, and they reached out to us within 24 hours to set up a time for someone to come out. We had somebody out here in May to fix it, and the guy said it just needed Freon or antifreeze. He added it that day and was supposed to come back and check it a couple of days later, and he never came back. One Friday we came home from work and the AC had stopped working, and it was super hot in here. Andrew went out and used the water hose to rinse everything off, and he reset the breakers a couple of times. He messed with it a couple of hours before it came back on.

The representative at American Home Shield was very friendly and polite when I submitted a claim over the phone. I had a leaky hose and a jammed garbage disposal, and the claim took multiple trips but only because Budget Rooter needed to order a new faucet. Our faucet was old and it was kinda off brand so you couldn't get parts for it. So it was a few days while they got the new faucet. Then they came back and put it in, and so far, the hose and the garbage disposal have been good since the repair. Budget Rooter was flawless.

We've always had problems with the thingy on the oven. I said this was stupid. And my daughter said she has American Home Shield. I asked what was that. So, I did a research and I got it. I submitted a claim to AHS when the garbage disposal stopped working. So, the contractor came and he went to loosen it or do something with it with a wrench, and he said the whole thing was shut. It was just too old. So, he replaced it. He was in and out. He was pretty fast. So, it worked for me. He was very polite and very nice. I knew when they were coming. They let me know by phone. And so, I was fine with it. We loved it. I just wish AHS had a list of contractors. It'd be nice if we could see a list of more than one plumber or whatever you could choose who you're familiar with or prefer. That would be a nice feature.

We have an air conditioning unit and it needed Freon which was costing us $1,600. To fix it, it wasn’t making sense to spend $1,600 to this thing so American Home Shield gave us a choice. They were going to spend that much money on fixing it so we just decided to get a new one and they reimbursed us for the part that they were going to change. But we were without air conditioning for almost six weeks. It was so hard.

My experience with American Home Shield has been horrible. I'm very dissatisfied with the company. I've had to call multiple times to get something done. It's still not done, and the latest supervisor I spoke with ended the call on me because he did not wanna hear what I had to say because it took too much of their time. After they kept me on hold for 45 minutes, when I wanted to give him the entire story for five minutes, he told me, "I don't need to stay on the phone for this. I'm gonna go ahead and end this call." I said, "You will not hang up on me," and he said, "Yes, I will. I'm gonna end this call now." He did. I would love for someone to listen to that call because he didn't wanna hear my frustration.

I do my claims online and it's very easy to do. I got response from American Home Shield right way via email and text when I submitted a claim for the toilet. And then, I was contacted by the plumber. The internal working parts of the toilet were not heating properly, and when they did, it still leaked. So, I had to shut it off, and then the plumber fixed it. They were very professional. They do a good job, and they’re very neat. They are very good to contact me when they’re coming. Then, they tell me when they’re en route. They’re always on time. I’ve dealt with them a couple of times, and I really like them.