American Home Shield Reviews

American Home Shield came and worked on the air conditioner claim I submitted online. It’s easier to do it online and it has been a couple of years ago the last time I called them. Over the line, they just submitted it and the next day the contractor called me up and came out. He checked it within two or three minutes and said that it's four pounds low on Freon and unfortunately, it's not covered. It's $85 a pound so he charged me four pounds of it and it works good now. He also gave me a warranty and it was good for 90 days in case something goes wrong at no charge to me and left since he had to go to a lot of other places. He was friendly and it's a great experience.

I had an insurance on my appliances from American Home Shield for over a year. My most recent claim was on my refrigerator and the ice was coming out crushed all the time in the icemaker. I called AHS and they set up an appointment. A young man came out and he was very nice. He came out to see what was the problem and then he ordered the piece needed for the repair. He came back when the piece came in and he put it on. The repair was excellent. I would highly recommend AHS to anyone.

I've had to deal with AHS twice now and everything has been fine so far. I'm happy with them. When we had a leak in the vanity in the bathroom upstairs, something about the pipes, American Home Shield got things lined up. A guy showed up on time, did the work and everything has not leaked since. Also, 15 years ago when I had a waterline break on the outside of the house, the contractor told me when he would be here. He showed up and was a good worker.

I’d been talking to my cousin off and on last year about American Home Shield. They had a great experience so I also signed up with AHS the first of the year and I’m glad I did. I filed a claim about my AC that fried and they took care of it. The technician they sent was great. Everything was taken care of in an orderly fashion. It was all a very good experience. So far, the AC has been working great. It runs quieter and cooling the house way better than the other one. And since that AC situation, my neighbors signed up with AHS too.

One time, I submitted a claim to American Home Shield for the range fan above my stove. It was very good with the contractor they sent out and the stove hasn't broken down since - we use it every day. It's a headache-free experience with them. On my recent claim with them, however, AHS did not cover a failed sump pump, so that was all out of pocket for me.

This is a new home that we bought and have only been in this house for about two and a half months now. I had an issue with the bathroom commode. When I set the claim with them, they let me know that the contractor would contact me within a day or two to set up an appointment or 24 hours to get a call back. They set up the appointment, whatever time was convenient for them. They would come in, observe the problem, take a look at it and explain to me first before they start working what they do and what they're looking for to make sure it's working right.

I lived with my sister and brother-in-law. When they sold their home, they had to call the old broker. She insisted that they use the home warranty as a selling feature because they had to do it for the buyer. I told them they should get this seller to do it for them and they did. We’ve been using American Home Shield for a year. We moved into this home June of last year, and we were happy enough that we renewed. The company is very ethical. They keep their word and get things taken care of. When we submitted the claim to American Home Shield, within a few days, someone called, made an appointment and came in. It was a minor thing so it was taken care of very quickly.

We have utilized the warranty most recently with an air-conditioning concern that the blower was not blowing. The technician came within the 24 hours and found that the motor was blowing backwards most likely due to a power surge from a lightning hit nearby. He replaced the motor, cleaned the fan blades thoroughly and we have had more ice cold air than ever!

AHS solved a plumbing issue very quickly, which was great! I had a very distressing experience with our HVAC system however, which required numerous calls to AHS. The system would not stay at the set temp and turn off, and a vendor was dispatched on a Monday. They showed up way past the time frame window, around 7:30 p.m. and diagnosed the issue. Our air is now shut off in Georgia summer heat. Tues morning I call AHS, there is a 20 minute wait every time I call to talk to someone by the way, and they said parts are being ordered and I should hear from the vendor. Wed I call AHS as I haven't heard from the vendor (20 minute wait), and they say that parts ordered is in progress.

I found the service to be very useful and quick to respond. I would def suggest to others.

Three items reported to fix, two finally got done within 3 weeks, the third is still outstanding. I have called three times already today and spent over 39 minutes either on hold or limbo, having to redial and go through the entire rigmarole again. Still have not spoken with a real person!!! That's all I really want to do at this point as the remaining contractor says AHS is holding up ordering the part, a simple thermocoupler for our oven...

I had to get my air conditioner fixed. The company they sent out assisted on the first trip. They came back to make sure everything was working properly and to make sure there were no holes in the pipes.

We've had a contract with American Home Shield for 10 years and have had quite a few service calls because the property is an older property. We've never been unhappy with of the contractors that were sent. It seems as soon as AHS contracts someone, they must immediately get in touch with me either by phone call or by text, usually text message and let us know they received the request and that they would be in touch to make an appointment. Then, they confirm the appointment and they also call to let us know that they're en route to the appointment. Their communication is as good as AHS and the whole system is terrific. We've had electricians and plumbers come out and each one is as professional and good as the one before.

I live in Ocala, Florida, the center of the state, and it's very hot. My air conditioner broke and stopped working on a Saturday. The AHS guy was rude but I don’t think that he was in a position to make any more than he could. They don’t know whether their service techs are going to be working on the weekend or not and they can't make their people go work on a Saturday. He told me I was going to have to wait until Monday to get somebody to respond. But the tech got to my house quickly. We set up an appointment and they showed up that day at noon. They were very good and I was able to have my air conditioner upgraded.

The attic vent fan had failed. The repairman said that the motor had an open circuit. Submitting the claim to AHS was very easy. When I went to the website to request the service call, I found a red square with a notice that I had an overdue payment. I called to dispute that because I had been told, after many calls all of it having to do with a bad refrigerator Freon leak, that it had all been cleared up and I had been credited with some improper charges because it was a continuing problem that took six months to solve.

Our air conditioner went out and I filed a claim online with American Home Shield. Somebody was supposed to come take a look at it but it took forever for him to come. When they didn’t come to look at it right away, I called and they finally got somebody to come out. On the time they came out, they said that they were gonna replace it. And then it was longer than expected to get it fixed and replaced because they had to order extra parts. Nevertheless, the contractors seemed to know what they were doing. Since the repair, the AC has been working great. And so, I would recommend American Home Shield.

I had my washing machine repaired through American Home Shield. Their claims rep was very helpful. The contractor came, looked at the washing machine and had to order parts and come back to repair. But the part that was sent here was wrong so he had to get the correct one. A few days later, once he got the part right, he fixed my washing machine in one visit. It's repaired and running fine now. I've been very pleased with AHS so I kept the contract.

I submitted a claim for plumbing with American Home Shield yesterday. But for whatever reason, I have not been able to get on my online site. I changed my email address and with many online sites, I cannot log in and get my password with my new email address 'cause they'll only send it to my old. But I don’t have my old email address or be able to access that one anymore.

We made a claim for our heater core in our central air unit. It was very easy submitting a claim. I did it over the phone. Their reps were very pleasant, listened to what my situation was and got me a couple of people to choose from. I chose the guy and everything went from there. American Home Shield got the guy right out, he fixed it. They covered what they said they will cover.

The air conditioner went out so we needed a new air conditioner unit. I submitted a claim to AHS online and it was very easy. The contractor was great. He was knowledgeable and awesome. He came out, determined what the problem was, he got me in as soon as possible and knew what he was doing. Since the repair, the AC is absolutely excellent. It's colder now. Overall, AHS is user-friendly and the experience with them was great.

The work order for my air handler was called in on June 21 and it was dragged out. Two weeks had gone by and I still did not have my air-handler repaired. At that time, my daughter had stage four cancer and was taking chemo. I live near Greenville, North Carolina and they referred me to a repair service in Greenville. They came out and looked at the unit and said that it needed some parts and it could not be timely repaired. They said they would try, but if they couldn't locate it, then they would have to get back with AHS so that AHS could help them locate the parts and they had to have competitive bids for it.

The last time I submitted a claim with AHS, I tried to do it online and it was a little difficult because for some reason, my name was not linked to my account number. But once I spoke to a representative, they were able to resolve that quickly. My most recent claim was for an A/C repair. I ended up submitting it over the phone and it was very easy. The last contractor that came out was early, helpful, and professional. He was awesome. The performance of the A/C has been very good too.

I'm well-pleased with the contractors they sent. I filed a claim for a leak on a faucet in the bathroom. The contractor fixed it real nice. It was excellent. Then, I recently had a guy fix my air conditioning’s capacitor. The contractor called me up and he was a really nice guy. It didn’t take him long to fix it. They both did very good work.

I’ve been using American Home Shield since '93 and I've always had a great experience with them. They've covered everything. I’m very pleased with their professionalism on both ends, from American Home Shield and also the companies that work for them. The payment that I pay the people when they come used to be $25. Now they have changed it but I have always been pleased with any service that I’ve received from them. They have great customer service.

My washer wasn't working properly. The tech had to make three trips to get it fixed. I mentioned that it would be easier to just replace it but he kept at it and finally fixed it. It has been working fine ever since.

First Beverly came and said we needed a totally new air conditioner. I guess you did not like that answer so you asked for another company to come out. This took awhile in between companies and the weather outside had gone up in the high 80's. So we suffered for many days waiting for your company to decide on which heating company you decided to go with. First time to use the American Shield and it was not a good experience.

We returned to our vacation home in Palm Desert after being away for about 4 weeks. We had no power and our refrigerator was a mess. We reported it to American Home Shield. They sent an electrician to check. He found it was caused by the air conditioning unit. AHS wanted to repair the unit, but we informed them the cost of repair was excessive and that we would accept the estimated cost of repair for the air conditioner. We replaced the unit and the refrigerator in the amount of over $10,000.00 and asked AHS to send us the repair amount. They also told me they would not do anything about the refrigerator. We have also paid 3 different trades people $75.00 each to look at the different items to tell us what the problem was. As of now we have received no payment. You can see why I am very unhappy with AHS.

Horrible company to do business with. The wait time on hold when you want to purchase a warranty is under 3 minutes. When you need to check the status of a claim or need to speak to customer service, I sit on hold for over an hour each time, all the while hearing about "how important" my call is. My air conditioner has now been out for ten days, in July, in Texas.

Our air conditioner hasn’t been running properly. It seemed like it’s continuously running and I wasn’t sure if there was something wrong with it or if it just needed a charge. I submitted the claim to American Home Shield online. It was relatively easy because I got a call the next day to set-up the appointment with the person. However, the gentleman that came out said that it didn’t need a charge and that it looked like nothing was wrong with it. I wasn't there so I don’t know if he had really taken a look at it or if it’s just the way it runs. It’s really hot today and even if I keep my temperature around 75, it still runs a lot.

About a week ago I have requested a service for my garage door opener. I was told and got email that a local vendor will contact me within 24 hours. Two days later I have contacted the vendor and was told they do not do garage door openers. I have tried to reach AHS ever since! No answer! Sitting with the phone for about 20 minutes at a time and hang up. I have tried number of times each day. I have tried today and the recording mentioned they answer after 7 am. (And that was around 7:30!). What about the 24 hours a day they promise? Tried online and cannot submit because there is already an order. There is no way I can contact them. I am angry and frustrated.

I had an air condition issue. It went out so I called American Home Shield and they got somebody out the next day. They determined that I needed a new outside unit and replaced it. It was perfect. It's cool versus hot and it’s cool now after the repair. The claim submission went well and the girl was very accommodating. Their contractor, Myers was great, very professional and nice. He knew what the problem and fixed it. In addition, I've had two claims recently and both of them was seamless and perfect. I had a very pleasant experience. AHS is very accommodating and professional. They were great and I would recommend.

We were out of town for a few days. When we came back, our air conditioner wasn't working, which is never fun. I reached out to American Home Shield that night and somebody was able to come so it worked out. The contractor was very professional and made a fairly easy fix on the AC. I'm very happy with what happened.

Calling America Home Shield to submit a claim has been easy but sometimes I have to wait a very long time and it's difficult to get them on the phone. The representatives are very nice and they set up the appointment but they don’t always send the contractors out. The contractors don't always show up and I wind up trying to contact them myself. The problem with my air conditioner has been going on for over a year. I called American Home Shield and then they will do something but it’ll last a short while and then it's not cooling anymore. They have never fixed it and I have to keep calling back.

Last we called American Home Shield was for an air conditioning issue and the claims process was simple. The hold times are not too bad and the representatives for the most part are very helpful and nice. The technicians have been good as well and everything has been fine after they fixed it.

I've used AHS for about 20 years now and it's been a positive experience. We're in the real estate business and they had a representative in Atlanta who calls on all the real estate offices so we've always referred our clients to them and used them ourselves. The sink in the master bedroom was stopped up so I called American Home Shield to submit a claim and had a good interaction with the representative. We've used A1 Plumbing on several occasions who had been very good and I would've asked for them if I had a choice but still, the plumber who came was very cordial and did a great job. Something was needed to be done to the whole system since the pipes were stopped up. The repair was done this morning and so far, so good.

Submitting claims with American Home Shield takes a little bit of time. To me, it seems like it takes a little too long to be able to talk to a live operator. I was on hold one time for an hour when I was following up an existing claim. For my latest claim, one company came out two times for the AC and the third time, I demanded a new company to come out. The guy checked it and he said there was nothing wrong with it. He said that the downstairs unit has to work side by side with the upstairs unit. But it's still not comfortable. It takes all day to get it to 75 degrees and the AC stays on non-stop but still not cooling to my satisfaction. It doesn't keep a constant, comfortable temperature for us.

Our air conditioner died so we submitted a claim over the phone with American Home Shield. Submitting the claim was easy and the representative was professional and courteous. Their contractor was on time and he cleaned up after himself after the job was completed. It's 85 degrees and now we have air conditioning so the repair had a positive impact. It has been a positive and great experience and I would recommend AHS.

When we initially refinance our mortgage, the person we spoke to recommended American Home Shield to us. We used to pay for the warranty service as part of our mortgage but when we refinanced, we couldn't do that anymore so we had to pay it ourselves monthly. We've been customers of AHS for at least 15 years now and the last time we had a problem was with the washing machine. It was relatively easy to talk to a customer service representative and have them have a repair person call to set up an appointment to come out. If I would call, the people were pretty thorough about calling so, I can get a phone call the next day and then, another day or two for somebody to come out. We had one claim done on the website and it was easy enough to do but I still felt a little detached from the hours and that it would be handled expediently. Also, my family would rather talk to a human being.

My last claim with American Home Shield took about two weeks. The keypad on the dishwasher went out so I posted the claim online on a Monday and the repairman came out on Thursday. The person they had initially assigned was not working with them anymore so I had to call them about that. And then I had to call them again when I wasn't able to get in touch with the new repairman after a couple of days. But when he and I made contact, he took care of it very quickly and he was always very helpful. There was a weekend during the time he did the service and he didn't order the part until the following Monday. He works at his own pace but once does the work, he's pretty reliable. I was the one who figured out it was the keypad because it's a really modern fancy dishwasher. When he came to look at it, he agreed with me and it took him less than an hour to replace it. It worked and everything was great. It's been fine since the repair.

My sister told me about American Home Shield, signed us up with them, and got us on board. She's a broker and when we bought the house she said, "Get this policy. That way you don't have to worry if something happens when the summertime comes. Getting the home warranty helped. Nothing has been dramatic as far as things that have happened, but when we had two people come out in two different occurrences, the information that we got and the work that was done had positive results and everything worked well.

We have two air conditioner units and had an issue with one. We called AHS and they arranged for a heating and cooling person to come out. It was fixed and works fine now. It was seamless. They’ve also had people for air conditioning, refrigerator and toilet issues to come.

The contractors sent by American Home Shield have always been very good. They have been here three times and they’re really nice guys. They do a terrific service and I’m happy. I talk on the phone when submitting a claim and they put me in touch with someone in Tri-Country Appliances. Recently, my dryer had lost heat and they’re ordering me a heating element. The technician couldn’t tell me the exact day but he was ordering it as soon as they got back to the shop. I’m hoping it won’t be long. However, they got it temporarily working at the moment. Overall, it was excellent!

Had for years -- sometimes they fixed things quickly/properly... sometimes they didn't. All in all, not a good deal -- depends on whether you're lucky or not. Best thought of as "forced savings". Good if you don't know any repair people in your area and want to avoid getting scammed. But better to talk to neighbors, find a short list of good repair folk and pay them directly. Would normally give 2 stars. But 1 star because AHS has HORRIBLE service if/when you ever want to cancel -- you're put an infinite phone loop. I've wasted hours and hours trying to cancel. Eventually had to go into dispute with bank/credit card. THAT is the sign of a scam -- they don't want you to ever go because they don't want to lose a sheep to fleece.

In April of 2017 we called to have our dishwasher and ice maker looked at because neither were working. One company came out to look at both and it was decided that the dishwasher needed to be replaced, and the refrigerator ice maker needed a part replaced. It is now almost 3 months later and we had the dishwasher replaced however American Home Shield does not seem to want to either replace our refrigerator or send a competent company to replace the correct part.

I requested my AC fixed. They sent this guy who was here for 5 minutes. The AC seemed to work only for a few hours. The next day the AC didn't work. I called them and AHS and they told me that they would resend the same guy to fix it. Okay, I thought no problem. Then AHS sent me a text message saying that the AC guy (Lux Air Engineering) would contact me within 24 hours. Well... that was 120 hours ago and nothing. I called the Lux Air Engineering guy about 5 times and left messages and no answer. I have called AHS about 20 times and they don't pick up the phone. DO NOT BUY AN AMERICAN HOME SHIELD POLICY. They have absolutely bad customer service and in this case a horrendous repairman in Lux Air Engineering. Don't waste your money and buy from the competition. I will never recommend such an incompetent company!

We had to use American Home Shield twice for a plumbing issue. The first time I called, a person answered the phone but she was like a robot. She told me that she would get back to us within 24 to 48 hours. And that's too long for them to call you back. My washer was overflowing then and it's going to the floor. It was an emergency and we didn't know if anything else was going to back up at that point. At that time, we needed somebody as soon as possible, not 42 to 48 hours. For the money that you put out for it, they should have a company that comes out if it's a real emergency as soon as possible. However, the technician who came was nice. He just had to use the snake until he got all whatever was in there out. But we still had to pay him $75.

I’ve been with American Home Shield for a couple of years and I love the fact that they're there. I’m glad I have my warranty with them and I appreciate it. It’s just me and my kids, so if anything happens, I know whom I can call. They have quick service and always contact me the very next day. They send professional people who come out and are kind, and are very knowledgeable of what they’re doing.

I bought this place nine months ago and I knew that the washer and dryer were both very old machines, so that's why they gave me the warranty from American Home Shield. It was better in the beginning, but our experience really deteriorated. They couldn't repair the dryer and wouldn't give me a new one, so they're in the process of now waiting for another part to come out. However, I had to have my gas off for almost four weeks and so there was no hot water which is inconvenient. I've used AHS quite a few times and 75% of the technicians they subcontracted were good, but I had waited up to 25 minutes to get somebody and then I had to wait for a week or ten days for a part. Our experience with them has been horrible and I would not recommend them to a friend.

One claim I had with American Home Shield was regarding my refrigerator ice-maker not working and it needed a replacement water line to the fridge. The technician sent out wasn’t able to do it because he was coming from Connecticut and he’s with the Massachusetts licensed plumber. I'm still waiting on American Home Shield to set the appointment up which to this point, they have not. It is rather frustrating.

I filed a claim to American Home Shield for an air-conditioner. Everything went smooth with the claims process and they had someone right out. I had a great experience with their contractor. Unfortunately, the condition of the system remains the same, nothing changed so I called again today to let them know that I’m still having the same issues. And, they were nice enough to try to get somebody out but unfortunately, due to my work schedule, I wasn’t able to accommodate them. So, they’ll send somebody back out on Friday. From my experience with AHS, I learned that if you don’t have it, you need to get it and so far, they've answered any questions when I call and I’m very pleased with them. I did recommend them to a friend and they are using them as well.

I submitted a claim online for a water softener that went out and American Home Shield responded to it very quickly. It's well water so it was rough but now it's great plus the water softener system was better than the old one I've had. I had an awesome dealing with the contractor and AHS provided a great service. It’s extremely easy and painless all the way around.

My built-in microwave unit with a regular oven stopped working and I requested a claim with American Home Shield for it. Submitting a claim was really good. They sent somebody out who could not fix it and they replaced the whole thing. They also told me that I could replace them separately and make separate units so that if the microwave broke I can replace it separately. But I had to pay for any electrical or any other cabinetry work that would be necessary and so I had them replaced the whole thing because I didn't know how to get all that estimated and taken care of.

I recently submitted a claim to American Home Shield for my water heater. The guy who came out and looked at it said it won't last long, but I didn't understand why he would tell me that. Two days later, I had no hot water at all and I called them back up. That time, I had to wait a whole day just for them to come out and tell me that it needs to be replaced and that we had to set another appointment. At that point, I've already taken two days off from work.

Our air conditioner stopped and we called American Home Shield. They then called a company and the gentleman that came out thought he had fixed the unit, but didn't so we had to call again. When the gentleman came back, he told us he didn't have the piece, it was the power switch and not the air conditioner, so he'd come back. He never called and it got hotter and hotter so I spent my time at my daughter's. It was almost two weeks so I called them and they told me that they have to order the part, which they didn't call me back about. However, when they got the part, they came right out and fixed the unit. It was great and we were very happy. I wish they would have called us and let us know that they didn’t have the part at their office and that they had to order the part because that took longer that we were away from our home.

Our central air conditioner wasn’t working so I went online to American Home Shield and put the claim in. They called me a few minutes later and then somebody came out to do the repair. The tech was all right, though I identified the problem in the end as being my old thermostat. It was hanging out and wasn't working properly so I replaced it and my air conditioner has been working great since then.

We've had American Home Shield for several years already. For the most part, we're very pleased with them, but we once, several years ago, got a repair person that we were not happy with. I submit my claims over the phone the dealer gets in touch with us to set up a date. We've had no problem with it and everything goes smoothly. The most recent claim we've had was for the ice maker on our refrigerator. S&S Appliance came out and they always do a wonderful job.

My experience with American Home Shield has been good so far. I have had them since I bought my house two years ago. The agent who did an estimate on our house suggested them to us and the agent who helped me look for the house told us that they're a good company. She was also the one who made the deal. I've recently submitted a claim on my water heater, which needed to be replaced. I called the AHS agent, who was nice and professional, and she placed the request with the company. The company then called me in 24 hours and came and looked at the problem. The contractors who came were very good and professional and took the time to show and explain what the issue was. They were also on time, called right away and made an effort to work around my schedule. AHS then called and gave me an estimate of how much it would cost and then the company gave me the replacement.

The problem with my air condition started about a couple of months ago. I finally got tired of waiting around and I called American Home Shield and they sent someone out. Their claims process was very easy. Their rep and technician were very professional. The technician came on time and he did what he needed to do and he did a beautiful job. My AC is doing a lot better now. Overall, they've always been very good to me and it's been an excellent experience.

I've had American Home Shield for three and a half years now. Submitting a claim with them has been okay but getting it followed through takes about two weeks. They've replaced the compressor at my expense and they're attempting to do the same repair for the air conditioner the fourth time. It cost me $500 to $1000 each time and I just declined the service this time. I installed a brand new one with no help from the home warranty. I would not recommend their service.

It has been almost a month and AHS is still sending broken parts. These parts were replaced last year and now need to be replaced again this year on my washer. It took 58 min to reach someone and he was clueless. Asked for a supervisor and told there were none. This is how it is most of the time. Use to be a good company that I recommended to people but the quality of customer service is almost nonexistent and it takes almost an hour to reach someone to find out nothing. So upset.

Service from AHS is the worst I've ever encountered. I live in Arizona and the summer heat means you need to have a working AC system to keep the home cooled. I first noticed my AC not cooling on Tuesday 27 June. I called AHS that morning and was told the earliest I could expect one of their techs would be Friday 30 June. I realize that it's the busy time for AC techs, but I had no choice and waited. When the tech arrived on Friday afternoon, he told me he needed parts to be shipped in, which would take 4-5 business days. I called AHS, and after being put on hold for 35 minutes, asked if I could have the parts expedited. I even offered to pay for the shipping! I was told a supervisor would call me to see if that request would work.

I have been paying for my warranty for 13 months and never filed a claim before. My 10 year old Trane unit caught on fire. A vendor was dispatched within the week. Two more weeks went by, no word from AHS, or the vendor. After 5 weeks of receiving the run around, I still have no A/C. I asked over and over again, each time I called and held for 40 minutes, when they would come and what my responsibility of the bill would be. After four weeks I found out that it would be $1800. Wow!! How on earth could it be so much money? It seems that since I was 1 month over a year, I am now in "renewal" phase and AHS doesn't help as much. I had never been notified of this. This is why I had a warranty!

The ten year old refrig died. Three agents came out. One could not give me an estimate, because the system was not on. The second said that it was a sealed system and would be cost prohibitive to repair. The third said he could fix it (for more than a new one of the same model). I opted to take a cash option. This took quite a while and many telephone calls, but we did arrive at an agreeable settlement and I have a new refrig.

Submitting a claim to American Home Shield is a piece of cake. My husband does it online. Anytime we need something, we do it online so we don't actually interact with a person. But when the contractor came, it was phenomenal. We've never had a bad experience with anyone that they've sent out. My air fan in the bathroom quit, but since the repair, the performance has been perfect. American Home Shield is amazing. I've had them since I bought the townhouse seven years ago, and it's been a phenomenal experience. I don't know how anyone buys a home without getting a home warranty from them. The two people that I recommended to, both have home warranties with them.

Amazing. I think AHS should formally change its name to American Horror Story. Here is mine. I have some problem with my AC and requested a repair via AHS website. AHS assigned my case to South Placer Heating and Air in Sacramento region. From existing reviews of this company on the web, it became apparent this is a notorious contractor and I am in for a rough ride. This contractor said their first available appointment is a week away and that too they can just “squeeze” me in as a favor.

I placed my repair orders for both my washer and dryer on January 26, 2017. Today is July 14, 2017. I have made NUMEROUS phone calls to both the customer service number and the vendor Lafayette Services. The vendor has been out a total of three time since January 27, 2017. Other than the initial visit the second visit the wrong parts were sent and the third time he replaced the parts for both the washer and dryer. Prior to leaving the technician told me run a load of wash. Immediately the exact same problems occurred. I called him. He said he would contact AHS. Since then I've not heard anything. Both AHS and Lafayette Services are pointing fingers at each other whilst I remain with a damaged washer and dryer. I am SERIOUSLY fed up with this situation. Please review my file and you will see what a nightmare this has been. Neither appliance has been repaired.

I'm a first time homeowner and American Home Shield was provided to me as part of the sale from my agent. I bought a condo thinking there wouldn’t be an issue, but I've had my air conditioning go out on me and the toilets are screwing up. It's not a perfect world scenario for something to break, but American Home Shield gets on top of getting a company involved ASAP. It's been good. Every time I call, it's handled. The people that they hire like some with reputable businesses in Pittsburgh or the people that they’ve got to come fix my stuff have done it the right way. I wish I didn’t have to use AHS as much, but it's come in vital on my air conditioning break. However, it took forever to get a part.

Our toilet wasn’t refilling properly and a plumber came and he flushed the toilet 12 times without having a problem. It didn't fail when he was here so he left and then later, it started acting up again. I cleaned a gasket at the bottom of the tube and then it sealed properly again and everything is okay now. American Home Shield has been prompt at sending people out and we appreciate that. Moreover, filing a claim online was very easy.

I live by myself and I don't have my little brother or daddy to call and make them come to fix something. It was a real learning experience having American Home Shield here and I didn’t know labor cost so much. One time I came home from being on the road for two weeks and my air conditioner thermostat couldn't register the heat in the house because it had quit, and that happened like five different trips. I would come home and it would be so hot. The contractor kept coming back on it then the man told me to buy a new one. I asked him if he ran out of Band-Aids for $50 since I was paying that amount and the man said that the unit was on its last leg. I asked him if he can tell the coroner that the unit died and he said he can't do that. So, I ended up buying my own and let him put it in again outside.

I've been with American Home Shield now for a couple years. I've had them come to have my AC fix and some other stuff, and I'm very impressed with their response time and with the contractor that they send out to do the work. I recently had a toilet repaired. I went to the American Home Shield website. They responded back with the contractor assigned them he contacted me the next day and set up a date. He contacted me when he was near my location. He asked me what was wrong, did his evaluation and went out to the truck at the park, came back in to replace the toilet. Within a couple of hours, it was all good to go. The contractor was professional and did great work. I was really impressed that he cleaned up by himself after the repair. It was perfect, and it's working ever since.

We had a year’s warranty through American Home Shield with the home that we bought eight years ago and we just kept re-upping and using it. We kept them because of the appliances, which were a little older, and it worked out great because I think my husband even got a more detailed insurance with them. We had the simple one and then we went to a more exclusive covering of different things.

My friend got American Home Shield because they don't make things to last as long as they used to. Her AC unit went and she said if she would have had to replace it, she never would have been able to. So, I tried AHS and overall I'm happy with it. I usually call when submitting a claim. It has been okay but I find that they’re not that knowledgeable. They take the information and they'll get somebody to be in touch with me. They're more automated. There was also a difference when you have a regular service. Usually, when a piece goes in your oven, they would come in and a lot of times they have the parts to replace it on the spot. But with AHS, sometimes it takes longer to get some things done. They do it and they’ll goof about it then they’ll say, “Okay, we have to get approval then we can order the part.”

I’ve filed three claims with American Home Shield so far and the most recent was the washer issue. Whenever I talk to someone on American Home Shield, they’re very kind and responsive. However, sometimes I’ve been on hold for as long as 30 minutes before I can get through which was frustrating. Also, there were times when I called them and I was on hold for about 20 minutes until they hang up on me.

We have American Home Shield on our mobile home and our daughter pays for it. The last part of the year, we filed a claim for our heating unit. Submitting a claim was okay, but we had big problems with it. The first contractor that came out said he couldn't repair it and I wasn't too happy 'cause he didn't really do anything. Then, he was supposed to order parts and he didn't. AHS ended up changing providers. They sent out the second contractor and something happened with that one. It was during the third repair service that we got the repair done. But then AHS wouldn't okay the new parts so the third contractor just repaired it. It ran for a couple of days and then it went out again. It was really cold too.

We’ve had several claims with American Home Shield and all of them have been great. The items such as the washing machine and the refrigerator that were needing repairs put the family at some difficulty because they were needed but once they were repaired things went right back to normal. There was one instance that I've been very displeased when the contractors AHS sent did not come exactly on time but other than that AHS does a great job. They're very sincere and professional as always been and they respond when I make a request. And I’ve always had a cordial and businesslike relationship with their reps.

American Home Shield had Sears to come out and look at our microwave. A week later, they did and said that we need to order a part. The part came and they came out again a week after. They gave us a time between 10:00 and 2:00 for coming out and fixing it. But then they came at 5:00 as I was walking out the door. And the guy said he can’t do it in 15 minutes so we’re going to have to reschedule on the next day. And told him I just want to get it done. But he said he’ll come out the following day so I said okay. I got a call from AHS 5 minutes later saying he’s not going to be able to come out the following day. I pulled up next to him and asked him to come back, and he said he would but then he didn’t. They said they would come out a week later but then they rescheduled that one.

My most recent claim was for the garage door. We had problems with the remote controls and the settings and so I submitted a claim online to American Home Shield. And the people called almost immediately and they came fairly quickly. So, it was a good experience. The contractor was very good and I would recommend him. He reprogrammed the remote button things and solved things like that. It just needed to be tweaked and since then, everything seems to be fine so far.

We called American Home Shield recently for our dryer and submitting the claim was pretty easy. The contractor that came was fine and we had no problem since the repair. Having American Home Shield has been worth it.

I had the worst experience possible with American Home Shield. They have sent bad people out from the time I've joined this company. They'll tell you that someone’s going to come out and within so many days people don’t ever return your calls. I called them and they told me that they will come out on this date but the company says something else. Also, I have kept calling a company that American Home Shield gave me but they never answered their phone. I called Home Shield and most of the time, after you wait for them up to an hour and a half to talk to someone, it was horrible.

I recently had American Home Shield come out for my air conditioning. From the time I placed the phone call to when the service was done, everything was very well-coordinated and the work was done like clockwork. They responded quickly and were very courteous. The serviceman also called me in a very timely manner. He came the next day and was very pleasant.

Dear Consumers, We hired American Home Shield to cover all our appliances in our home. We spend 1,000 a year, (we bought the best full coverage with AHS) plus our service calls at $75.00 a pop every time a contractor comes out (which is Triple AAA appliances in Florida). To make the long story short, we are completely disgusted with the customer service from American Home Shield regarding our Central AC. American Home Shield has not upheld to their warranty at all with us per our contract with them! We have called repeatedly and have been put on hold for at least 2-hours with no one coming to the phone to help us out regarding our Central AC!

I received a second bill for the same service and I want to dispute it. Can't get through to anyone to talk about billing. I spent 35 minutes on hold and finally had to hang up. Now I've been on hold for 27 minutes. Ridiculous.

We had a Plumbing leak. The response time from American Home Shield was outstanding. The repair was promptly done, with a follow-up a couple days later having an additional leak that was not caught the first time because it was slightly below grade level. Thank You American Home Shield.

I have had American Home Shield for 3 years and have always had great service. Two weeks ago my less than two year old side by side refrigerator stopped working. I made the call to American Home Shield. The representative set up the appointment for a week from the phone call. The next week the vendor called and canceled my appointment and rescheduled for approximately two weeks later. Then 3 days later I received a call from the vendor saying I had to reschedule my appointment because the second appointment was never made. Now they wanted to reschedule this appointment for two weeks from that date. Now the third date is three weeks from when the refrigerator broke.

The average hold time after 4 calls to customer service representative was 95 minutes. It took a week after paying 80.00 for "expedited service" to get authorization to have our air conditioner repaired. It would have taken another 2 weeks to have their contractor (based out of Florida) complete the repair. Also, an additional 715.00 would have been charged for Freon since they only pay the ridiculously low amount of 10.00 per pound (their own contractor charges 65). We chose to cut our losses and accept their buyout option of 610,00 of the 2735. repair cost. Our contract will not be renewed.

I am so glad I have AHS warranty for my houses! I don't have to worry about expenses cost or finding a good contractor! Save time and have the AHS provide a contractor and fix the problem within days! I have recommended this product to my friends!

AHS responded quickly and referred a very well qualified contractor to us, HappyBear AC. The technician was friendly and very professional. He found two leaks that two other contractors had missed. I have been with AHS for several years and found that I can count on them. I highly recommend them.

I have been a customer of AHS since 2012. At first we had no problems with their service but since the start of 2017 I have had to pull teeth and threaten to cancel to get any kind of help at all. The first instance was a bathroom exhaust fan that I reported an issue with at the beginning of January. The technician came out, said a part had to be ordered and left. Never heard back from anyone - waited a whole month since it was part ordering and call AHS and they stated that nothing else could happen because they could not get ahold of us to get permission for access to ceiling where the fan would need to be replaced because they do not pay for drywall repair. Thing is we have attic access to this so no drywall work is needed and no one ever called to ask about this.

Their representative, after working with ConsumerAffairs (thank you) offered and provided refund for our out of pocket expenses. It was the right thing to do on their part. Thank you.

Reached out to AHS for central air. First time they replaced compressor and I spend $567 which included Freon and $75 service fee. Called again and they replaced the. I was satisfied for the most part. Then 3/2017 had another service call and they replaced with Freon again and charged me $300+. I told service man that they needed to check for leak. He declined. Called, complained because I just recently paid 567. They said if it happens again it will not charge service fee plus they will comp for half of Freon but failed to tell me that it will be 60 days. So from March to June no use of AC so unable to thoroughly use it because weather was fine.

It has been over a month to get our heat pump fixed. Three visits no communication from local supplier. American Home Shield was prompt in checking things out once asked. Hopefully this Friday will have things up and running.

We live in Arizona and our AC unit stopped working on July 4th. We called in a service repair order with AHS on July 5th. Polar Bear Air Conditioning came out to my house on July 7th. I've called AHS every day with long hold times to even talk to someone to get status on my work order. I still have no estimated time on when my AC unit will be fixed. As of today; it's been over a week with 112-117 degree weather and was told today that they still are in negotiations with Polar Bear on the cost to fix my unit!!! This should be illegal as the extreme temperatures with kids and animals living in the house!

I travel a lot for work, so I submit claims with American Home Shield over the phone. I recently had a claim for an air conditioning repair and dealing with the technicians they sent out has been fantastic. However, there's a $75 copay or service fee no matter what. I paid $400 for the policy, so the copay should be a little bit lower. But other than that, our experience with AHS has been great.

I had some plumbing problems going on. When I submitted the claim, the American Home Shield rep, a young lady, went over my policy with me and told me what was covered and what was not. She also told me that she will put in a call for it. I had a good experience. Then the contractor that came to my house was great. He came out in a timely manner and did a thorough job. He already came out here twice and what he's fixed is working good and I've had no problems. I'm glad that I have American Home Shield.

Our second air conditioning unit was condensing too much and it was causing an overflow in the drip pan. I submitted a claim with American Home Shield online and they informed me that they would have someone out as quickly as possible. When the contractor first came, he unstocked the unit but it didn't seem to catch it all. I had to do a second claim over the phone to call them back out. He came again and cleaned the unit for us, which seemed to have taken care of the unit for the time being. The contractor seemed to be knowledgeable enough to take care of our needs. It has been a pleasant experience and American Home Shield took care of what we needed.

AHS readily replaced part of my air conditioner before. Our utility bill went down considerably after that. Recently, my refrigerator wouldn't cool and so I filed a claim again with American Home Shield. Submitting the claim was easy and I did it over the phone. However, we had to call AHS twice and the second time there was a delay of 4 or 5 days before the contractor got here. Nevertheless, I had very personable workers both times. They were professional and they cleaned up after themselves when they completed the job. Since the repair, my refrigerator has been workable. AHS has done more, too. We've had to call them at least half a dozen times over the years. With AHS, we've had peace of mind.

I submitted a claim to American Home Shield to fix my garbage disposal and it went very smoothly. I had the phone number to call easily available on the paperwork they’ve given me. They quickly knew what I needed to tell them and who to send. They were extra helpful, trying to make sure that they covered more than what I mentioned just in the event. Because they knew other things were sometimes connected to it in the event of sink clogging other than just the garbage disposal at fault. They also got the guy here the next day. They showed up exactly when they said they would and finished in exactly how long they said it would take. The guy was friendly and knew what he was talking about. They did what they were supposed to do perfectly. They are exactly what I needed.

My air-conditioner was leaking water and wouldn't get cool enough. While it wasn't difficult making the claim with American Home Shield, the difficulty was in getting them to come out. They said they were busy and told me I could call someone else. Furthermore, it took them three days to get somebody out here to look at my air-conditioner. Nevertheless, it was great once their contractor got here. He did a great job. Since the repair, my air-conditioner has been fine. Overall, my experience with AHS has been satisfactory.

I recently filed a claim for my air-conditioning system with American Home Shield. The claim process went well. However, getting hold of somebody is really difficult as the process is done through an electronic call. I was on hold for an hour. Despite this, the contractor who came out to do the job was very nice. Also, though we paid a fee, my husband said that we got a bill for another fee. Nevertheless, our air-conditioner has been doing well since the repair.

American Home Shield came out to service my air conditioner. The technician was very good. We like to deal with people anywhere from our area which is Lothian to Annapolis, and he works at a company in Annapolis and lives in our area. We had a nice talk about the air conditioner, and it is working good. It's very old and I'm hoping that we would need a new one every time it breaks, but we never do. It runs a lot, and uses a lot of energy because of its age, but it works fine. We're comfortable and it's 97 degrees today. I'm very satisfied with American Home Shield since 15 years ago when we had the house. I always tell people that they gotta get American Home Shield because they all have been very good with everything that we've had needed help with. If they can lower their rate that would be better. It was coming out of our mortgage payment and we never paid attention. Now I have to pay adjustments.

Last Wednesday evening, I had a leak in the bathroom which was seeping under into the living room. When I called American Home Shield, it was about 35 minutes to get through on the phone and the music is awful. Then, they gave me the name of a plumber and dispatched right away. Somebody came over to the house to try to shut the water off and couldn't so I called them back and had to wait for another half hour but the woman then went to look for plumbers that could come out that night. I was not on the premises because I was in New York and she did her best. We got somebody there and we managed to empty whatever was running over to keep it from leaking into the room. The plumber came the day after I arrived and fixed the water valve. We can shut the water off now and he took care of the problem with the water and the pipes. Everything was running correctly and there are no leaks.

My husband and I both noticed that something might be wrong with our air conditioner and then he called American Home Shield. It was easy submitting the claim and the reps were very nice and informative. Also, the contractor they sent out was very nice and there was no problem since the repair. It made us more comfortable and I'm glad we have the service. They're dependable. I've recommended the service to numerous people and I will continue to.

My washer wasn't spinning. Submitting a claim with American Home Shield was easy. I filed it online and less than a minute later, I already had the person who was going to contact me. They called in less than 24 hours to set-up the appointment date. Also, the website gave me the option to pay the $75 deductible upon submitting the claim or later. I prepaid it and didn't have to pay anything when the contractors came and fixed the washer.

I had a plumbing issue and it was pretty easy to submit the claim over the phone with American Home Shield. I got a phone call back, which was automated, and I was told that somebody will be there. Then I got a call from the plumber and we set up a schedule. He was real easy to work with and he did whatever I wanted him to do. He has worked with American Home Shield for a long time and was familiar with the procedures so it worked out great and smoothly. I would recommend American Home Shield.

I’ve been with American Home Shield since 1999. Last time, I had a bad compressor in one of my units. I started out my claim submission online and as a service call went down, I actually called them because we were talking about putting a new unit in versus putting a compressor. My only issue there was that I was back in the corner, where I could get the compressor within a few days versus getting a new unit and finding out the difference in the price it was going to cost me. You had to sit around and maybe wait for five more days to have that done. But other than that, they were pretty much right on.

I've used American Home Shield in the past on other properties and the experience has been very satisfactory. My most recent claim is still in process. It is for an air conditioning unit that is not functioning properly. They sent a company out to my daughter's house in Tuscaloosa which I personally own. The first technician said he couldn't find anything wrong with the AC. Two days later, another tech came out and the same thing happened. The tech said the attic’s hot. And I said, "Huh, every attic is hot in Alabama this time of year. And everybody else's air conditioners are working. Cycling on and off like they should." I'm not buying the fact that the attic is hot and the air conditioner won't cool the house. I can set my air conditioner on 70 here in Alabama and it will cycle on and off all day long. My daughter's AC runs all day long and never gets it to 78. So, there's something wrong.

I am a Property Manager with over 450 properties in my portfolio. I have a few clients who picked this home warranty company and I can say without a doubt that AHS is my least favorite home warranty company to work with. Working in Arizona is it imperative that we get ACs fixed ASAP in the summer, as temps are in the 110-118 for the majority of June, July, and August. It takes AHS over 40 minutes just to answer the phone. You place a work order and have to wait 24-48 for AHS to assign the vendor. If it turns out the vendor can't make it to the property for the next week... well you're just out of luck. You can spend 40+ minutes on hold with AHS again to ask for a different vendor but they won't be able to help you.

Servicing AC for the summer months - The technician was timely, courteous and informative. He checked out both units and found no problems, made recommendations for me to do and save money. This was the second time I had someone for HVAC. The previous was for my forced-air heating, again outstanding service. American Home Shield uses great contractors.

We have been clients of American Home Shield for many years. We pay our monthly dues on time every month, they do not seem to have a problem with that. However when it is time for them to meet their end of the bargain it is always an uphill task and many phone calls. They need to replace a refrigerator that the contractor could not repair, and now they want to replace it with the cheapest model. The replacement offered does not match our top freezer, indoor water and cubed/crushed ice dispenser, does not have gallon size doors throughout the unit, is not the upgraded "profile" of the current unit and does not fit in the current cabinet opening.

We are first time homeowners and our first experience with Home Warranty was with AHS. We are not satisfied at all, both with the company's urgency (or lack thereof) to get our cooler issue fixed and also with the multiple contracting companies that were called out. The communication between everyone was very poor, causing me to have to contact both AHS and the contractors multiple time to make sure the process was still running as smooth as possible. After discussing this with other AHS customers, it sounds like this is a regular occurrence. I am not satisfied as an AHS customer and will not recommend this company for future Home Warranties.

The repairman didn't check to see if the (refrigerator filter) door stayed closed. He just got it to close and said it was fixed. As soon as I got water out of the door, the filter door popped open. It didn't stay closed after he left. I had to put in another service call. When he came back he replaced the unit the filter fit into. I feel he should have tested it a little more. It is closing as it should now.

Set up a claim when my AC quit working. After 48 hours they were unable to locate a contractor to repair my unit. They wanted me to find my own contractor which is inappropriate. No contractor after 6 attempts would work with AHS. I ended up hiring my own contractor and paid out of pocket. This is not why I purchased a home warranty. I never received a call back that they were able to locate a contractor. Spent over 48 hours in my home without air conditioning with outside temperatures over 114 degrees. Very unsatisfactory and unreliable company to work with.

A/C Condenser for 4 unit property - THESE GUYS ARE ** for processing claims. AHS preferred service vendor failed to show up and still billing $75 service call fee. Gave me instructions for my vendor to call for outside authorization, AHS gave incorrect dispatch number, changed dispatch number, vendor called again, denied claim saying vendor didn't follow procedures. 100+ temperatures for 5 days and tenant had no air for almost a week. Customer service says they do not have claims processing phone number. Only telephone number on website can not get you to corporate, claims or any department except call center. For another unit didn't contact tenant for 2 1/2 weeks to schedule appointment. Screw their one-sided arb agreement and class action waiver clause. Will be filing complaint with CA Dept of Insurance.

We have had a contract with AHS since purchasing our home in November 2016. Our fridge was not working and we filed a report. After 7 weeks, multiple visits to our home, multiple and varied diagnosis on the fridge including installing a new timer and compressor, the fridge finally worked. We spent 7 weeks with a non-working appliance before this resolution.

One day, I got a call from a contractor telling me that a part would be $2,000 out of pocket. So I called AHS because I wanted to see if they could give me an idea of what their part was since I was keeping a list of all these types of things about my house so that in case I have to sell the house, people will know what was done, when and how much it cost. However, the first person I spoke to gave me the wrong information. With the way the rep was directing me, I would have refused the coverage and got a lump sum amount to work from them. And I was just trying to find out the full value of the replacement of the unit. Good thing I got a call back from AHS after they discovered the error to confirm what I wanted.

I've had American Home Shield for about 4 years now after a friend referred them and so far, they’ve done everything they said they would. I submitted a claim online and they responded quickly. The contractor sent was fine and helped us out with the problem. The repair was done about a week and a half ago and everything is running fine now. I've had several other experiences filing a claim and they've come back until everything’s fixed so all is good.

The American Home Shield warranty was part of our house purchase and we have renewed it twice since then. We've had the contract for two and a half years now and had numerous visits with them. They’ve sent a lot of different contractors and we've had uniformly good service. It was only with our water heater that we had multiple visits. They sent out not just the same contractor but different contractors until they finally replaced it. That honestly could have been replaced with the first visit. Other than that, the contractors have been friendly and prompt in terms of the time they're supposed to be here, and they got the work done. The claims reps have been courteous as well. We've been very pleased with the service as it's excellent from every respect. We're actually getting ready to sell the house and we will be offering it as a feature when we list it.

My air conditioning system died and so I submitted a claim to American Home Shield. Doing it online was easy, so as navigating their website. But there were problems with the first contractor sent. One, they repaired the AC but it was not done properly. They did a very sloppy job. Because it's a very big repair and it's from the outside of our home it was problematic. Second, I questioned them numerous times, “Why is that going like that, that doesn’t look right”, and numerous times, they said, “No, that’s how it is.” They were not very professional. And so, after they left I called AHS and they sent in somebody else to fix it all out. The second contractor was excellent. They were on time and cleaned up after themselves. Everything is now working well. I always recommend American Home Shield. They are on top of things and very professional.

My air conditioner stopped working four weeks ago. I went on the American Home Shield website and logged in to my account to submit a claim. It was pretty straightforward. You just check the box on what exactly what was going wrong and hit the submit button. And then you get an email from them and they tell you what contractor they're gonna have contact you. I was contacted within a couple of days by that contractor. He was on time and friendly. He called me when he was on his way and they have a little tracker that they text you or whatever when he's on his way too. And the service was great. Overall, my experience with AHS has been very good.

We were putting our house on the market and my realtor recommended using American Home Shield. We’ve been using it for almost 5 months. She said it would be better if we offer a home warranty to the buyer. We had some problem with our AC and also furnace. My realtor submitted the claim because it was really hard to get a hold of anybody there. I was put on hold until it was forever and I hung up. But the heat and plumbing issues have been taken cared of though the AC is still in process. I had dealt with only one contractor and he was fine. He called me and scheduled, but most of the part was done by my realtor. She was also the one there and stayed while they were repairing because I've already moved. And according to her, it was very easy to file the claim and AHS was really helpful. Overall, the experience was really good.

We were getting ready to sell our home and we have some things that we needed to be looked at based on home inspection. I submitted a claim to American Home Shield online and I had a plumber come out. My interactions with the contractor have all been good so far and their performance was good as well. Overall, it's simple and easy to file a claim and I've always had a good response.

I had problems with both my air conditioners and when I called American Home Shield, I told them I needed both air conditioners to be worked on. But when the first technician came out, it was only for one air conditioner. He worked in the upstairs unit and he did okay and but then it went back out. Also, I was without an air conditioner downstairs since the person who took my request did not put both air conditioners on it. I called about it and they said I would have to pay an additional $100. I have requested that a manager get in touch with me. It’s unfair that I needed to pay the $100 twice. I actually wound up paying $200 to get it serviced because when they came out and did the downstairs unit, they recharged me. I had to pay another $100 and I was really pissed off about this.

In the past three months, I haven't had the greatest experience with American Home Shield so I'm not really happy with them. It's taken over three months to get my water heater fixed. The first person that was supposed to come to fix it didn't want to work around my schedule. He wanted me to work around his schedule and when I told him that that's not usually how it works, he was very rude to me and hung up, so my husband had to call back.

My recent claim was for my air conditioner but a person would come out three or four days later and that was a problem I had multiple times.

My air conditioning died the day I was moving into my new condo. It was an old condo but it was new to me. I submitted the claim to American Home Shield and it was quite easy. I tried submitting by phone but it was a bit too long of a wait. Then, I did it online and the people were great. They're very responsive and they were on top of everything whatever they did. The contractor they sent was Air Doctor and they were great. They called ahead and were on time. Everything is fine since the repair. I'm a realtor and I am now a walking talking coaster for American Home Shield.

We recently had to file a claim with American Home Shield for our heater. For a month, we didn't hear from the first person who came out and took it apart even though both AHS and I called him. AHS then assigned a different contractor, and they were absolutely wonderful. They called me back immediately and set up an appointment. They came and assessed the situation, and ordered the part. Within a few days, they came back, fixed it, and the heater is now working fine.

Since I had to buy a new HVAC unit, I looked into warranty companies and I have family and friends who have talked about American Home Shield. I've had them for just a year now and my experience has been positive so far. I love the option of being able to choose between submitting the claim by a phone call and online. I work from home so sometimes I can't do it online but I can pick up the phone real quick and call.

Requested service and no service for 2 weeks. I purchased an American Home Shield home warranty when I purchased my second home. Just recently my Central Air Conditioning system went out. I put a service request in on a Friday night (of course they do not operate on the weekends) so I did not receive a contractor until the following Monday. I was sent a text message (no phone call) stating that a licensed AC contractor would be calling me. I received no phone call from the Licensed contractor they provided so I called the service contractor myself. When I requested to set up an appointment, the next available appointment was not until Wednesday the following week! So I called American Home Shield to see if they can possibly provide another service contractor.

I recently had an ac problem. It was 117' and it took AHS 10 days to get someone out. The technician told me I had to pay $1000.00 for freon and it probably wouldn't hold because he couldn't find the leak. He said I have to replace the unit. He gave me a price but was only going to replace the condenser with new 410 freon. I said well it won't be comparable with the old air handler (which I confirmed with various ac companies). I told him I wanted a " cashout" so I could use my own company! He wanted to know why and I told him because he was being deceitful!!

AHS HOME WARRANTY EXPERIENCE. I sent the repair request in on Saturday at 8 am, and received a notice that I would hear back as early as 2 hours or within 24 hours on the weekend. When I called after 24 hours the very rude AHS representative said that doesn't mean weekends - even though it did not specify. I asked for a supervisor. She had two calls ahead of me - 3 hours later I received a callback. The company they contracted with finally came this morning - and the repairman said right away "oh there's some dirt on the outside unit".

In January of 2017, I called AHS to inform them of a problem I was having with my sump pump. A contractor was dispatched only to tell me what I already knew! He said, "You have standing sewage in your sump pump." REALLY!!! Why did he think I was calling! He then went onto say that he would have to run a camera through the pipe (outside wall) which is not covered, but he didn't know if AHS would cover the $350 for the camera. Then to add insult-to-injury, he failed to contact the authorization department, like he said he would! I found out after 90 days, you have to pay another $75 copay. This made me FURIOUS. I am on a fixed income and don't have money to just keep paying people to come out and tell me what I already know!

Found a water leak, paid $75.00. Plumber came out, found it was the upstairs toilet. Toilet is 30 years old and has developed a crack on side near bolt that I glued as a temporary way to stabilize it when I first saw it. The actual leak has little or nothing to do with that crack, as the leak is obviously on the inside where toilet connects to sewage pipe. But plumber and AHS are fixated on that stupid crack and decided that means it isn't normal wear and tear, therefore they don't have to try and fix leak. What else is it besides normal wear and tear? Old toilets sometimes develop cracks and it wasn't there during the home inspection. All we have done since then is sit on it, we aren't a frat house! So, AHS denied whole claim and quoted us a "non-warranty" cost of up to $700 to replace. If AHS and their plumber had said, "Okay we won't pay for a toilet, but if you provide that, we will ensure that the plumbing underneath is fixed and toilet gets mounted."

I gave 3 stars due to the fact it took over a month to get our refrigerator fixed. After the 1st service we informed the service vendor not only was the water and ice maker still not working, but the temp for both refrigerator and freezer stayed on warm. We followed further instructions, nothing. They referred us to a plumber, which I was not aware of causing further delay. I called AHS, found out about the referral and ask what does a plumber have to do with the appliances' temp?

I just signed up a contract last month and my first experience was horrible. First it took me 45 minutes of wait to finally talk to customer support rep and I requested a electric repair and company called me next day and told me that they can only come between 8-4 M-F, which I cannot afford because of my job. I called rep again to change my vendor and I was told that they cannot change the company and I have to adjust in their hours. When I asked her to transfer me to Manager, She said no and literally hung up on me. Don't fall what they says on website 365/247. Actually you will have to follow their timetable.

HVAC unit quit working in one of my properties during Memorial day weekend. I contacted AHS and requested service, I was given the name of the contractor assigned and also given the date the repair would occur. The contractor called me shortly after my initial discussion with AHS and confirmed the dates he would be available to inspect and repair the equipment. The contractor was very professional and quickly performed the service on the date and time agreed to in our conversation.

We called in a claim for a leaking hot water heater July 8, 2017. The plumber came July 11 at 11:15 AM. The water heater is in our basement, the plumber said he is disabled and is the only person in his business. He cannot climb stairs or carry a hot water heater. He had to refer the call to another plumber that cannot come until July 13th. I took off work to meet the plumber and will have to do it again. We also continue to have a leaking water heater that is unusable. Why would AHS use a contractor that cannot physically do a job? This is totally unacceptable. My wife is a realtor that has exclusively sold AHS home warranties for fifteen years. This may cause us to look at other home warranty providers. I hate the thought of referring AHS to a client and have an experience like we are experiencing. I have also been on hold for 20 minutes and counting waiting for a human to answer the customer service phone.

Had a water heater go out. Paid the $100 fee to have a company come and take a look. End result was paying an additional $500 to have it installed. They told me the new water heaters are different sized than the old. It was! A whole whopping 1/2 inch shorter! The new piping installed could be purchased at Home Depot for $20 or less, and the in-place flex piping could have been reused, but they charged me $500. Not cool, as I could have purchased a new water heater for about the same, and isn't that what I'm paying insurance for???

Repair icemaker and defrost heater in refrigerator - The service person was very knowledgeable, got in and make repairs quickly. Checked the new parts after install to make sure operating correctly and asked if there was any other problems with the appliance. It's been three months and my fridge is working great.

I called to have my faucets checked. The man was 40 minutes late. He called AHS to tell them he had a flat tire and no one from AHS called me. So when the man came I sent him away because I had to take a friend of mine somewhere at 3 pm. I called AHS and asked them not to charge me the $75 service fee and they would not and actually told me they will charge me the 75 plus another 75 for me sending the man away. I tried to work with AHS. Really think about it, they rather lose $581 a year from me instead of not charging me the $75... And I even refer them to friends. My friends will be canceling. I found a better place. AHS needs to make sure they have the contractors in writing listen when you tell our customers you will be there 2-4pm for example call the customer and tell them they will be late not AHS. I really tried to work it out with AHS.

I have been with AHS for 10 years and have been getting my air conditioning unit fixed for almost all those years now. The tech that come out say the unit is old and needs to be replaced but the compressor is what keep going out and AHS keeps repairing it. Now it's starting to cost me $1100.00 to put freon in the compressor once they fix it plus the $75 service fee. Now I have to pay for my unit to be replaced because they want to keep putting a band aid on the compressor. As long as the tech say they can repair it they repair it but he say recommend replacing but that's out of my pocket. When I have to pay $1100.00 for freon every time they repair it when do my insurance say enough is enough replace the unit.

There was never any question about referring AHS to friends and family which I have done and will continue to do. I hope that AHS will carefully analyze and evaluate the behavior of their contractors. The contractors should not be able to use AHS as a revenue source by circumventing AHS to sell goods and services at the expense of AHS customers that are not needed, which I was able to verify as the intention of His and Hers plumber. AHS sent a second plumbing company to evaluate and to repair our plumbing needs, US heating and Air.. Very ethical and polite company employees. US Heating and Air is the best and lives up to the ethical standards established by AHS.

My contractor, Juan **, of Latino Heating and Air came to resolve the problem with my air not working. He went upstairs to the attic and reported to me there was no filter or filter rack in the attic and that probably the evaporator was dirty or freezing up. I thought that was strange as my inspector told me the filter was fine a few months ago when I bought the house, and told me to change it every 6 months. I told him the house was 35 years old and must have had one during that time. He said no.

Horrible. No ethics or communication. Called on my warranty to repair pool plumbing. Tech that AHS hired said he would repair within two days but never showed up again. AHS charged me $75 and closed the case. Tech never repaired and I still have an active leak. Very unprofessional. My advice NEVER use AHS. I spent money and no work was performed.

I requested service for my AC unit on 7/5, but the soonest the contractor could come to my house was on 7/10. At that time, I learned that American Home Shield (AHS) would not replace the AC unit and would fully cover the recommended repairs. I have to pay $870 out of pocket to get AC unit fixed, on top of $75 service fee I already paid. Even worse, it will take 2 weeks for the contractor to order a compressor and fix the AC unit! That means I will be stuck with a broken AC unit for more than 2 1/2 weeks in 110 degree weather in Las Vegas! I got a second opinion today and the reputable contractor recommended replacement only and refused to repair the compressor. AHS promises the works to get customers to sign up, but doesn't deliver when a claim is made!

Today is Day 7 without hot water. The process to replace the water heater is taking way too long. I had the pleasure of calling American Home Shield four times today. The first time I was on hold for 42 minutes and I had to give up and head to a business meeting. The second call took 61 minutes before it was finally answered. The lady was very nice. She called the contractor and asked them to send in the inspection report. She also stated I should call back in a couple hours for an update. Yeah, I get to call back.

Eventually AHS has sent a plumber, a manager did call me. Plumber asked ~$1400 to cover items not covered by the policy. Ordered my own plumber who charged ~ $700.

I filed a claim to American Home Shield for a front load washer that was not working properly and for a few days, I wasn't able to do laundry. I had a positive interaction with their contractor. However, they were not able to repair the washer so American Home Shield replaced it. I appreciated the fact that they replaced it when it was going to be so costly to repair. They sent us a settlement and then we went out and bought one. They took care of it in a professional way and so I’m satisfied with what they did.

Our air-conditioner failed and we needed assistance with the repair. We submitted a claim with American Home Shield. At first, there was a little bit of confusion about whether or not the unit should be repaired or replaced. And it was during Memorial Day so there wasn’t someone immediately available in terms of the vendor. But we didn't want to wait around and American Home Shield was good enough to allow us to get our own vendor to come in. The weather was getting warm so we went ahead and replaced the unit. That was what was recommended and American Home Shield honored our claim.

My recent claim with American Home Shield was to repair the air conditioner. Submitting it over the phone was pretty easy. The contractor was sent to one of my rental properties. My renter told me what the problem was, how much it was going to cost and the guy fixed it. It's been working since and it's been good so far. I'm very happy and plan to add another policy to another rental property.

Submitting claims to American Home Shield was fine and easy. I did everything automated. The plumbing guy came and asked me what the problem was. I told him then he listened to the water. He said he didn’t hear a leak and left. The guy that fixed the dishwasher and the microwave was fine and did everything he knew. The microwave is fine but the dishwasher doesn’t work at all. I didn’t call them anymore because they were going to make me do another claim and pay another $100 that I wasn’t willing to pay. Overall I have no complaints with American Home Shield and I've already referred them. It's the people that they sent out here that didn’t do their part.

The air conditioning unit was leaking. We put it in and American Home Shield sent someone out. I called them on a Wednesday and they came about four or five days later but there was a storm and he wasn’t able to look at it. So, he came back three days after that. The guy who came was really nice and professional and explained everything to me perfectly fine. There was a leak and I could see the water stain on my ceiling right under the air conditioning unit. He checked the unit and made sure that everything was working fine and ever since he came, I haven’t seen that water stain get any bigger or any smaller. The water stain is drying up and I don't know how the water got there but he said that it was fixed. The air conditioner is working just fine and the water looked like it's not leaking anymore.

I had a problem with my air conditioning and the company that came thought they had it fixed. But I realized that the unit wasn't fixed when I started using it. So the technicians came back in a timely manner, fixed it and did not charge. They said that they would take care of the service call because they didn’t fix what they needed to so it was a good experience. I've given their names to people and said, “If you need a heating and air conditioning person, you can call them. They're good.” Also, both the person that I spoke to that was answering the AHS phones and the person that came out and did the work were very polite and helpful.

Submitting a claim has been a lot better since we are able to pay American Home Shield directly instead of having to write a check to whatever service provider comes out. We either call in or put the claim online and they get back to us. The contractors have all been very kind and as prompt as they can be. Once in a while they will call to say that a previous job went longer, but they've always been here. We've already recommended AHS to other people.

I went out-of-town for a weekend and when I came back my air conditioning wasn't working. I submitted a claim with American Home Shield through their website and it was easy. Then I was contacted by the contractor within 24 hours and I had service within 48 hours. Being out of an air conditioning unit and I was in Florida, I was hoping to get a little bit more prompt response. But AHS provided what they promised as far as the time frames of the call for scheduling and the service so I can't complain about that. They're also reliable. The tech needed to fix the condenser or capacitor and the AC is working fine now.

I submitted a claim to American Home Shield for a plumbing issue. Hers and His Plumbing came out here and the guy fixed the leak in my kitchen sink, which was not that much of a problem. That was great and the guy did a good job. Then, he decided that this valve in front of the sink in my master bath was dead. That valve goes to the recirculating pump that’s on my hot water tank and they were gonna replace that. But I have never heard from them even when I came back from vacation. I tried to get online and I found out that my account was still on hold.

My basement had bagged up, so I needed a plumber to come out. I submitted a claim with American Home Shield and it was not too bad, but the experience with the plumber was horrible. And so, I cancelled my account with American Home Shield. The plumber came out and he was making out my drain. I was trying to explain to him that we know the home, so we know that you have to go out a little further to open it. He told me that he would not do that. He kept saying that my line was broken and things of that nature. Long story short, he did not open the drain. He left. I had to call a plumber out right behind him, opened it right up and I haven’t had a problem since.

I had problems with my garbage disposal and the plumbing in the sink. I made the initial call back in March and they assigned it to some guy. He never came, called a couple of times and we set up appointment and he never showed up. I called American Home Shield back and asked them to put me to another person. They said they couldn't do that. I don't really understand the bureaucracy, but I really was very upset. I redid the claim and this time the guy came out and he was very nice. I will recommend him again. The garbage disposal came ready to install but the problem about the possible leaky pipes was not on the order. They didn't say anything about that. I cleaned it up myself because they never got here. I didn't use my sink or my dishwasher because I wasn't sure where the leak was, until he came and looked at it and replaced the garbage disposal.

We had a very sudden and completely unexpected mini flood to our kitchen ceiling on a late Friday afternoon. It had been raining hard in Atlanta for several days so we thought at first it was probably a roof leak. We called American Home Shield and they got a plumber to us on Friday afternoon. Our call to them was at 4:00, and we had the plumber guy by 5:30, which in traffic, is impossible to believe. He started tearing the ceiling apart. He dug out and pulled out all these horrible old installations from the ceiling. The subfloor was wet and it was just horrible. The plumber couldn’t find any pipes or anything above it towards that leak though. He'd been there for three hours and he kept looking and still couldn’t find anything.

The first time I tried to submit a claim, I called American Home Shield and was on hold for a long time. I have had trouble getting to speak to someone, so I've been submitting claims online and it's simple to use. We moved in to our house and there are all kinds of stuff going wrong. AHS sent somebody to fix the water heater, and he was great. They sent somebody to do the AC, also fantastic. It was leaking and clogged, and the guy figured it out right away. He was able to clean it out and take care of some of the problem. However, the third one didn't go very well.

I have raised a service request on 06/09/2017 for my AC repair. It's been a month, the AC repair is not completed. Still looking for parts and there are no details on when this will be completed too. When I ask customer service, they say, we need to wait until Technician updates the status. Customer service stated that "They do not follow up with technician or customer on the service request status or issue". And most of their preferred technicians will be single person, need to depend on their available timings not our availability.

Inept, borderline criminal company. Last month, our water heater sprung a leak from the bottom of the unit. I called AHS and they sent someone out that same week from a podunk outfit over an hour away. The "plumber" determined that the unit would need to be replaced and told.me he would alert AHS to that fact and order it the same day. After a week of no updates, I called AHS and was told that the "plumber" had never even contacted them about us after the initial visit. As such, no progress had been made towards getting my family hot water again. I let them know this was unacceptable and asked to cancel our service.

I have been an AHS customer for 14 years, and was always satisfied with their service until here recently. We have a service company who we contract with that inspects our HVAC system yearly. During our recent spring inspection, it was found that we have a non-repairable leak on our evaporator coil. The system is 19 years old. I contacted AHS and explained to them the diagnosis. They stated that they would have to send out an approved service provider being that the company we use is not an approved vendor.

Three weeks ago the tempered glass door on my oven spontaneously shattered. The oven was not in use at the time and we were not even in the kitchen. A loud "snap" was heard from elsewhere in the house. We went into the kitchen and found shattered glass everywhere, even on top of the kitchen counters, and as we took pictures and cellphone video of the scene the remaining glass and the handle fell to the floor. After contacting American Home Shield a technician came to the house, saw the problem and said he would order parts to fix the problem. A few days later a representative from AHS called and said they would not be covering the repair because they had decided the glass was broken because of user abuse.

Almost all of my experiences have been horrible. First it was my washer, which took over a month to supposedly diagnose, and still no diagnosis. I reported that the problem was the door was cracked where it connected, but would work if taped and closed carefully. The first tech removed the tape and washer would not work at all after the first visit. Neither tech's ever noticed the cracked area. I finally had to hire another company to repair, costing me over $600. My account was blocked for months because I did not pay the $100 service fee. Really?! No one ever ask for a report of the situation. When the repair company calls, they don't want to know what is wrong, as a way of being prepared for the visit.

Customer service in answering calls is awful! I received a card that said to call if I had concerns so I did. I have been on hold for 36 minutes 15 seconds. I have always been happy with their contract services but AHS should work on their end!! I have had their service on 2 homes for a number of years but I'm not sure I will continue. I'm now up to 42 minutes 20 seconds!

Hold time for customer service is pathetic when you have to speak to a rep. Only have one plumber for my area and he is unreliable. Other service requests have been very satisfactory but not plumbing. I have been a customer for over 5 years and am thinking about canceling. Terrible customer service.

I literally had to wait on hold for hours to get to customer service. I had a plumbing emergency. I called for service on MONDAY and they came on FRIDAY. Unethical practices, very difficult to cancel their policy. You cannot cancel online only by phone and that takes hours if you ever get through. If you have an emergency forget them. Keep away. MAKE SURE YOU READ THE FINE PRINT.

I've been trying to get my air conditioning fixed for over a month. After numerous calls I'm still stuck in the heat. They sent out a contractor that took my AC from working poorly to not working at all. After several calls I finally got a different contractor assigned to me. They called and scheduled service only to have the home warranty company cancel service. Every time I call AHS I'm on hold for over an hour before I can talk to anyone. I've spent over 8 hours on hold just trying to reach someone to get this resolved.

We had a washing machine go down earlier this summer. Technician was sent out and initially told they would replace. Afterwards, we found out they would be ordering parts and repairing. That was all well and good until we have now a MONTH with not only not having a washing machine, but not being able to talk to a live person with AHS ONE TIME!!! I have waited on hold for literally hours at a time to no avail. Beyond frustrated, just ready for this nightmare to be over with so we can move on.

My AC Unit stopped working on Friday night. I called American Home Shield on Saturday Morning to report the problem and received a text message that someone would call to discuss the problem within 24 hours. I looked up the company they assigned to see their reviews to find out that they are closed Saturday and Sunday. I called American Home Shield back and after remaining on hold for 46 Minutes they said that there was nothing they could do. I explained that I have a 2 year old and that my wife was pregnant and the temperature was 86 degrees in the house.

I called American Home Shield on July 1st for problems with my Air conditioning Unit at my rental property. They sent me to a plumbing company. I called them back and said I wanted an HVAC contractor. They said I can cancel the order but, "You will need to call back and start a whole new claim." So I called back. After 3 hours of calling I finally got an HVAC contract. Fast RESPONSE! I got a text saying they would be scheduling an appointment with me within 24 hours. I contact them and they said they wouldn't be there until Wed or Thursday (this was Sat). When I asked why so long she quoted, "Our agreement with american home shield says we have to arrive within 24-48 hours. Blah blah. Then we probably won't have the problem fixed for another week because our contract with american home shield says we have 1 week to fix blah blah."

Just started a contract with American Home Shield. Upon my first claim AHS responded very quickly in sending a plumbing contractor to make a repair. The service man, Cody was very professional and knew his job in making the repair. I am a retired licensed NYC contractor and I would recommend both AHS and the local plumbing contractor for their service.

I recently called American Home Shield about issues with my stove top and refrigerator. But the contractors have been out here about three or four times already and our refrigerator still isn't fixed. Hopefully, this last time they'll get it fixed. Right now, we haven't been able to get water from the refrigerator door in over a month and it's a little inconvenient.