Allstate Life Insurance

Allstate Life Insurance Reviews

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Overall Rating1.1 out of 5
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About Allstate Life Insurance Reviews

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Allstate is one of the largest life insurance providers in the United State. The company offers multiple types of policies, and its LifeTrek tool asks you a few questions to find coverage that fits your situation. Allstate provides free online quotes, and customers can file claims through the company’s website.

    Allstate Life Insurance Reviews

    ConsumerAffairs has collected 229 reviews and 594 ratings.

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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed Aug. 22, 2023

    I bought into this insurance from my job. Over $2,000.00 went into this company from my hard earned money. I have been dealing with this company regarding an illness. I submitted documentation from my doctors, yet it was denied numerous times. I called into customer care the "Mega Account", as they call themselves. I was told by a representative that I will get my refund of my remaining policy because I terminated it. Now I am being told no such representative wrote that down and I am being denied my refund for monies placed into account. Spoke to numerous people that state no such this was written down or stated!!

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    Customer Service

    Reviewed Aug. 1, 2023

    My wife and I purchased whole life insurance through Allstate some years ago. Always current or even ahead of scheduled policy premium payments. They merged with Wilton in 2021. Unfortunately, my wife passed and I am attempting to make a claim, and have nothing but the runaround, to the point that they even claim they sent a claims package to an address in Nashville Tenn. Mind you. I have never lived in Nashville, and when I called to report the death, she confirmed my address to mail out the packet. When you call, you get bounced around from Allstate, to Wilton, to a company called Alliance. It has been the most horrifying experience, when of all times, it should not be. I will continue to fight them and have made a complaint to the NYS Insurance Board.

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      Customer ServiceCoverageStaff

      Reviewed June 14, 2023

      About four years ago I signed up for Allstate life insurance, with Allstate agent John **. Last year, in September 2022, I contacted Allstate to change my policy to a non-smoker policy, because I quit smoking in August 2021. John ** was not with the company any longer, so I was directed to Allstate agent Suzanne **

      (Allstate | Personal Financial Representative in Roslyn, NY - Suzanne **). I explained to Suzanne the reason for my call, TO CHANGE MY POLICY to non-smoking policy. She did get me a new contract with Prudential. Yesterday, after taking a close look at my bank statements, I discovered that for the past five months I have been charged for both policies, Suzanne never canceled my old policy. I have been charged $125 / month by Allstate, in addition to the new policy charges from November 2022 - March 2023 - five (5) months, $750.

      When I found out, I called Suzanne and she took me off the direct payment option, so that the policy would lapse for non-payment. I asked how I can go about getting a $750 refund from Allstate. As an Allstate representative, she should have canceled my new policy as soon as she got me the new policy. At first, she said that she could not cancel my policy, then she said that I did not ask her to cancel the old policy and when I correctly pointed out that the very reason for me calling her was TO CHANGE MY POLICY to a non-smoking policy, she asked me to call Allstate. 

      What I found to be disappointing and odd was that Mrs. ** said that she was not an Allstate representative, but her text messages, her email signature and her online profile ALL say that she is with Allstate. In order to get a refund, All State representatives have instructed me to fill out a form, sign it and email it to them. I did this on the same day. Then, they said that actually the form needs to be hand signed and MAILED to their Dallas address. I did this too. After two weeks of not being able to receive confirmation of the received form, THEY SAID THAT THEY ARE NO LONGER HANDLING THIS, AND THAT I SHOULD START OVER WITH THEIR PARENT COMPANY. If this is not criminal, I do not know what is. I will file complaints with NY DOS and Better Business Bureau. This is absolutely disgusting. Cosmin

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      Customer ServicePunctuality & Speed

      Reviewed Nov. 18, 2021

      I have had a critical illness policy since 2012, which I pay on monthly. I developed a rare cancer and sent in a blood panel and initial diagnosis paperwork. I received my expected check quickly. I called customer service several times about this claim and everyone I spoke with was polite and knowledgeable. Great outcome for me.

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      Reviewed Oct. 28, 2021

      I have a disability insurance policy with them. They have given me the runaround and re-requested doctor statements at least four times. They come up with invalid reasons to not pay benefits! I’ve already filed a complaint with the state insurance commission and plan to request an investigation into the company.

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      Reviewed March 20, 2021

      In a nutshell they delay paying claims. They ask for a attending physician statement from your doctor get it and then have you wait and wait for no reason whatsoever. Then No one can give you a concise answer as to what the status is. All you get is apologized to. Horrible claims experience. Truly a experience of pay a premium but if you need them 100 excuses on how to decline the claim.

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      Reviewed Jan. 28, 2021

      I filed a continuation of claim on my cancer policy on 1/18, 10 days later and claims still have even been reviewed or opened. When I called to ask what the hold up is, I was told it could take MONTHS before anyone even looks at the claims. I would have been better off saving the $50 a month I pay through my employer and gone to AFLAC. ALLSTATE YOU SUCK.

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      Reviewed Dec. 4, 2020

      I switched to Allstate a few years ago. I had State Farm for a long time but switched to save money. The service I get from my agent is the best. They have a great app that has all my insurance information handy as needed. If I send them a message during a business day they get right back to me. If I call on a weekend sometimes they get back to me but I have the option to talk with a rep from the 800 number anytime. This is why I gave them a 5.

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      Reviewed July 20, 2020

      My wife and I had Life Insurance through CHI Memorial and she was let go because the census was low because of COVID-19. We went through Allstate Life Insurance and they put us through the mill and we jumped through every hoop just to get a letter of denial because of "preexisting condition".

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      Reviewed Jan. 18, 2020

      Once again they came up with a reason not to pay me for my accident. I did a claim on December 26, 2019. Turned in all my paperwork they asked for and they denied me. All they do is take your Premium money every month but doesn't want to give you any money back when your in need for it. This Company is not any good. I hope people read these Reviews and take them serious before they decide on this company. Too many people are saying the same thing about this company.

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        Allstate Life Insurance author review by Neal Frankle

        Allstate was founded in 1931 as part of Sears, Roebuck and Company. Allstate established its beginning by selling auto insurance and calls Northfield Township, Illinois home.

        • Current-customer convenience: Choosing Allstate for life insurance needs can be convenient for consumers who already have auto and/or home insurance with the company.

        • Products: Allstate offers a limited menu of life insurance products.

        • History: Considered a newcomer to the life insurance industry, Allstate began selling life insurance in Canada in 1953 and eventually began marketing their products in the United States.

        by Neal Frankle Life Insurance Advisor

        Neal Frankle is a Certified Financial Planner in Los Angeles. He is the publisher of, an information resource for consumers. He has been a professional financial advisor since 1991 and is the editor of

        Allstate Life Insurance Company Information

        Company Name:
        Allstate Life Insurance