Alfa Auto Insurance Reviews

This by far the worse insurance company to deal with. Last month our vehicle was hit and the person driving gave us the insurance information for this company. We filed a claim so we could get the repairs fixed. It was a joke try to get a hold of them. Once we contacted our insurance company and they would be able to get right through to the agent. Took almost two weeks for an insurance adjuster to come look at the damages when he did finally come it was on a Wed. and that week on a Fri. we get told our claim was denied 'cause the person driving the vehicle wasn't listed on the insurance. So now we are screwed out of getting our car fixed 'cause of someone driving the vehicle and not listed on the insurance. We shouldn't have to pay out a deductible and have our insurance rates go up for a wreck that wasn't our fault.

One of their insured hit my family from behind while they were stopped at a red light. The adjusters refuse to return calls or emails, we've had to fight to hear anything from them. Meanwhile, we are stuck with no transportation and I have serious health issues and we have a 7 year old. I see from reviews it's a common issue so might I suggest we all pull together and file a class action lawsuit??

Absolute worst experience ever! They deserve a big fat zero! My story started when I decided I was going to shop around for better rates. My oldest son had 2 tickets and he also hit a pole in a parking deck so we knew we would have to pay more however I felt like I could get a better deal so I started looking. I called my local Alfa Office, gave them all of our information, including driver's license numbers and social security numbers. They quoted me a price of $384.91 which was less than the $450.00 that my current insurance company was going to charge me so I agreed. They even told me that if I moved my home owners policy to them it would drop it to $351.00 per month. I paid a 38.00 fee to join their "Farmer's Federation" and paid my $384.91. I signed all documents electronically and they sent back my insurance cards.

Full coverage insurance on 2002 well maintained SUV with recent inspection. On my way to babysit grandchild family of deers was at the turning point and dodging caused the bottom to hit the pavement that caused the differential to break. Had car towed by A1 and all personal belongings were missing and empty glove compartment with important papers missing including registration card. They first denied moving anything, second it is in a box, third Alfa refused to deal with their towing company after admitting the Envoy was totaled.

I had an accident in June, 2016. I was cited for running a light, but I feel like the other party ran the light, as I was t-boned. I didn't have insurance on my car, and subsequently, my license was suspended. I was forced to maintain FR (financial responsibility bond) for 3 years, and very few insurance companies in Ohio will work with you on this without charging very large premiums.

My daughter and I were hit by a drunk driver that was insured by Alfa. The driver was arrested and charged with DUI and hit and run, as he left the scene of the accident. He was found just a few minutes later after the accident at his residence and arrested. I was given his insurance information by the arresting officer. I have been in contact with Alfa, they came to my house to do an estimate and I haven't heard from them since. I have left multiple messages for Sean, my claims guy, who doesn't return calls. Then after a week of calling and no response from Sean, he then goes on vacation. He left names and contact information of other claims people while he is out, but they don't return calls either.

My wife was hit by an Alfa insured driver 10 days ago and the ALFA agent is impossible to get either on email or phone. The other party was clearly charged with "failing to yield the right of way" and all they will say is "responsibility is still in question". Meanwhile we are out of a car since it is not drivable. What is it with this company. I worked for an insurance company for 32 years and I have never seen such unprofessional service. Get on the ball ALFA, and do the right thing.

Alfa is still pretty new to me but they are fair priced. They take the money out of my debit card on the same day every month. I did research before I decided on them and they had a good rating.

My overall experience with Alfa has been positive. For example, I wasn't aware the company had transitioned to an outside provider for towing services. I experienced mechanical failure and paid for 2 tows. Afterwards, when I submitted my receipts for payment the company still honored the receipts and reimbursed me for my expenses. Also, I like the fairness and availability of my agent's office.

I was in an accident with a person who has Alfa Insurance. I wasn't even in the car and she backed into me causing damage to my fender and my rim. Every time I try to call the claims adjuster all I get is voicemail. And they didn't send enough money for my car to be repaired properly. This is the suckiest insurance company I have ever had to deal with.

My neighbor hit my car while he was parking. He has filed a claim for the same. I was waited for quite long to get a call from the Alfa, then I started calling them. I was calling them more than 10 times per day and recorded my concerns. No action on my request, no callback or nothing as of now.

My son's friend jumped in my car last Saturday night and never came back. A deputy sheriff got in touch with me on Sunday morning. Said my vehicle had been found stuck in the mud and the boy that took off in my car the boy was out of the car had been driving on suspended license but he didn't charge him because he was out of the car. So ok it had been wrecked, the belt was off of it and tow truck driver said when he got there the car was hot from where the boy had been trying to get the car out all night of the mud with the belt thrown off.

I had an accident on Oct. 27th, 2015. A drunk driver passed me while I was making a left-hand turn. He was running 70 in a 45 zone. My estimated speed was 5 mph. He had no license or insurance. Today is March 17th, 2017. Let's just say all I received from them was a car payoff of 9600 and I owed 13k so I'm stuck with the remaining balance of 4400 hundred bucks and 5000 for medical bills which was on my insurance policy. When I first asked about my medical pay they said, "We don't pay that to you. We pay your bills with that." So then I got a lawyer. It took over a year to receive money for medical pay. That's even with my lawyer.

I was rear ended on 09/7/16 by an Alfa Specialty Insurance insured. I had to set up my own rental car which I had from 10/6/16-11/2/16. I paid $781.74 out of pocket. Alfa Specialty Insurance is refusing to pay the entire amount stating they only pay 11 days. The adjuster Jason wouldn't return numerous calls or emails made to him. How would I know they only pay 11 days? At no time during the time I had the car rental did Jason contact me. I feel they owe me the entire amount. What was I to drive while my car was being repaired. This was a horrible experience with this company. The adjuster Jason was unprofessional to work with the entire time. He wouldn't return calls or emails.

I have been with Alfa for 8 yrs and I have had road side assistance. I received a call stating, "Oh well we canceled your roadside for excessive use." I have paid and never used roadside until I moved to Atlanta, GA about 5 yrs ago. I got another car to save gas but my tires kept blowing out. Long story short that issue has been resolved, but called and asked how long before I can get roadside back and was told 3 yrs. REALLY!!! My insurance policy keeps going up for no reason, no explanation but you removed roadside. Called, asked, and was told, "Oh it's on $.40 more and it's been removed." How it went from 232.00 to 243.00??? I looking for a new insurance company. I wish I could give zero stars.

We were rear-ended on December 17th by a minor. My wife was sent to the ER via ambulance. The kid was cited for following too close. We were at a dead stop and he pushed us over 2 feet on dry pavement. I obtained a police report which included his insurance company. I filed a claim with his insurance and waited for a call. I got the call, just not the one I wanted. The other driver did not have insurance at all. Their coverage had lapsed and they did not renew. I have called daily since then to notify Alfa about this. No reply. No emails returned. I have called 8 times today and left voicemails each time. I have sent numerous emails. I am now getting an attorney involved. DO NOT USE THIS COMPANY. Even if they are your insurance, they will not follow up, they will not contact you, etc. God forbid you get hit by one of their customers. I am cancelling this crap as soon as I can. If I could give 1/4 star I would do it. They are **!!

We were hit by a driver with Alfa Insurance over 3 months ago. Even though they have admitted their driver was at fault they will not pay us what we are owed, they will not answer calls, and they will not return calls when we leave messages. We have not been able to reach anyone in almost a month now.

Their insured policyholder failed to yield the right away on 10/5/16. It's 10/13/16 and I have yet to speak with Bethany ** the adjuster. I ended up filing the claim with my insurance company and paying my own deductible so that I could get my car fix. I have emailed and called her multiple times. She has only returned my call once and I was at work. Tried calling her right back and nothing. She only responded to one email and nothing else. This is the worst insurance possible. My insurance company will go after them to collect the monies owed. It ridiculous that I have called over 20 times and only receieved 1 callback. Hopefully no one else gets hit by anyone with this trashy insurance. You are for sure going to get the runaround.

My car and my back was slammed into while sitting at a red light by an ALFA insurer who was playing on his cell phone. I was injured pretty bad and car was damaged severely. The adjuster would never return my calls and his supervisor was just as bad. I have been without a car or a rental for 2 weeks now. I am getting a lawyer, hopefully that helps. ALFA insurance are the worst people to deal with. Now their insured driver is stating another car hit him which caused him to slam me... SUCH A LIE... and ALFA is believing this lie. I have witness statements and all. Still nothing. I am in so much back pain and ALFA could care less.

Their customer failed to yield and pulled out in front of me on hwy. This accident happened almost a month ago. I called multi times a day, customer service is very rude and then to be told you will now something by end of day. Well it's the end of day and their office is closed. My car was totaled out and I have nothing to drive. So anyone dealing with this insurance company don't plan on them to settle anytime soon.

An Alfa insurance holder backed into my parked car. It took me 25+ calls and emails to get them to respond to my claim... and over 2 months to finally get it fixed. I did everything I could to work with them... but they were generally unresponsive, slow and in the end stuck me with $50 on the rental car I needed for 5 days while my car was being fixed. I tried to get this rental car thing paid by Alfa... but they would not respond after repeated messages, emails, etc. Eventually Enterprise Car Rental company dropped the $50 charge even though it wasn't their fault.

Their customer crashed into my parked car, and destroyed it. I got a police report, and I had to deal with them to get an estimator out to estimate my damages so they can fix my car. It has been a week, and they have not sent anyone to estimate my car damage, I keep trying to call them but they keep ignoring me, my car is destroyed, I need to go to work, and get things done. But Alfa Insurance does not care! I don't know what I'm going to do now!! How is a fraud company like this operating legally in America? Are there any attorneys suing them for everything they are doing?

My daughter was involved in a car accident 3 weeks ago. I am the insurer. I know what it is like to deal with insurances but my car has not been seen. The adjusters don't call you back. You call their managers...they don't respond. It is torture. My car is wrecked. I have nothing else to drive and my own insurance company will not respond. If you have a choice between this company and another please chose the other.

I was hit by someone insured with Alfa Vision insurance, and which push me hit someone in front of me. Later, they denied, they said I hit someone in front of me, and they hit my car. So they agree to pay half of my medical bills and car repair. But they never pay me a penny for my medical bills, and I did call them couple hundred times already. It is really difficult to contact with some representative from that company. The accident was Dec 22, 2015, and it has been more than half years, and my bill has been collection company for couple months too. I do not know what I should do. Anyone has a idea?

Alpha Insurance is straight garbage. On June 10, 2016, I had a claim to vandalism and needed a tow. I had to search for hours on the internet to find a number for a tow to finally speak to someone and find out that I was lied to about road side service. But I had to pay for my own tow then get reimbursed. That is not what I was told when I got the policy. Therefore my car sit on the side of the highway and was vandalized. I only had a tire blow out and needed just the tow. But since I had to pay for the tow and God knows when I would ever get reimbursed for it I also had to replace a tire. So I had to let the car sit there on side of the road until the next day to get my tire replaced. I also noticed the damage of the vandalism to my vehicle and reported it to the insurance company Alpha. It took them a week of constant phone calls for them to send a man dressed like a woman with a deep voice to address my insurance claim.

My name is Lisa and I have recently been involved in a minor accident with minimum damage. I had recently switch from GEICO to Alfa Insurance because it was a better choice financial. The customer service that GEICO gave to us as policyholders was exceptional. My husband and I are both business owners and we are sticklers when it comes to common courtesy. My accident was on 6-9-16 and I am writing this because of my settlement from the assigned claims adjuster. I have accepted the decision that was enforced to me, but still have several unanswered questions. I have for two weeks trying to contact my adjuster from TN and have been ignored. He requested for me to fax over the police report which I did and this was to help with getting cost covered. I called today 6-28-16 and left messages, but still nothing.

We went to Walmart and we were hit backing out and we have to deal with Alfa. They sent a guy out and he had a car with a lot people in his car. He look at our truck and he did a estimate 215 dollars when I have a bad finder, and the company wants to close my case with no money. And I paid a lot of money every month, because I have a 16 year child driver. Me and the body shop has been going around and around with Alfa and they lie. I'm so tired of Alfa. They are one sorry insurance.

A client with a Alfa Auto Insurance policy holder hit my car front lights on 04/22/2016, called them. No answer for 2 weeks then received a call. They did not have pictures and police report so I got all the information and emailed it on the same day as well as a estimate of how much it will cost to fix my car. Wow no call for another 2 weeks then call me that my file was transferred to someone else in another department. When I asked was told they will called me.. I am still waiting.

Alfa Insurance will not cover an accident I was in. We suffered damage to our vehicle and the claim adjuster told me several times that the other driver was not returning their calls. Now they say they cannot cover because the driver was not listed as an authorized driver on the policy. They will not provide me with a copy of the policy or language from the policy for review. This agency should not be authorized to issue policies. Find another company. And if another driver, who has Alfa, is at fault in an accident you are in you may want to get some cash upfront from the other party, because it seems there is little guarantee that Alfa will pay claim.

My daughter in law suffered damage to her home in Missouri in December of 2015. The Alfa insurance company was the insurer for the young man that ran in on the property and took out yard fence and yard swing. She still has no check or even an adjuster. I took pictures many months after damage and got a quote from Home Depot on fence repair but cannot hear from the company. Local agent said the claim had been closed. No adjuster or their supervisor will return our calls.

I have had Alfa for 19 1/2 years and in 2014 I filed a theft claim on my house and in 2015 I filed a claim on my roof due to a storm. Well now I have received a letter from them saying they will no longer renew my insurance due to claims.

I purchased their insurance in Jan. of 2016. I got into an accident on March 10th of 2016 which it was my fault.. and I told them that I started a new job to make sure I can page my truck payment which was delivered pizzas. Well I got a call from my girlfriend the trainee went on the car so I clocked out to go get her. Well I turn on the wrong road which was a 1 way and tried to correct myself but it was too late. So but the girl that hit me didn't have insurance so the next morning I spent all day trying to talk to the give them my statement and so did the girl that hit me.. Well they asked me proof of clock out which I sent them. Now they're saying they are sending my clamp to investigate because I don't have a ID. Number on my clock out..

Been dealing with this company over a wreck for 30 days and because their person cannot speak English so the police could not get his side at the wreck for the police report. They have denied the claim. This company is nowhere near professional by the way they act and talk to people. They never even called the ones in my vehicle to get their statement or check on their condition. This is a horrible company to deal with.

My vehicle was in an accident and Alfa only authorize a rental for 2 days and the work took more 2 days and the rental car company is charging me now. Also, they do not want to pay the body shop for the work after the deductible and I had to pay.

My friend, my son and I were in an auto accident in February 2014. The other driver was at fault and was cited. All three of us were injured. After numerous extremely low-ball offers and more than two years later, we were forced to settle for an amount that barely covered costs and attorney's fees. A court date would have left us with less. And this is after they postponed mediation nine times. In my opinion, an insurance company like this should not be allowed to practice and should be investigated. What a lack of integrity and ethics. During depositions, the other driver didn't even show up. If you're unfortunate enough to be the victim of one of their clients, immediately get an attorney and one who's an absolute bulldog. And good luck.

Called them on Friday 1/22/ 2016 got a quote for a car that my son was buying. The next day we obtained the finances to purchase the car. Everything was approved and we put the down payment. Then when we called ALFA. They said they could not issue new insurance because there was a weather alert in our area. The weather alert was for 15 mph winds. My son could not drive his almost new car home. Because the wind was blowing. Changing insurance as I speak.

I purchased the truck insurance and two days later a deer hit my car. They don't want to pay, states too early in the policy. But you didn't mind taking my money and the identification card states when you are presented with proof you are covered. You can never reach the adjuster. All you get is voice mail. I have no rental or nothing to drive but they will here from an attorney. They will be out of more money. Do not get this insurance.

I was involved in an accident on January 14, 2015 with the at fault driver being insured by Alfa. There was a claim made almost immediately. When I asked the adjuster about getting a rental car I was told that they had to wait until they got statements from all the drivers and a copy of the police report "which usually takes about a week." They called me at work less than 24 hours later and got my statement, but had not been able to get in contact with their insured. I was then told again that it would be at least a week before I would be able to get a rental car, leaving me with no transportation to work or college. That afternoon I went to the police station and got a copy of the police report, that was already ready, and faxed it to the adjuster along with the work number of their insured.

I had an accident with someone covered by Alfa Vision. They were found at fault and cited. I had a hard time getting ahold of them initially. Then when I finally got ahold of them and talked to adjuster, she took my statement, and scheduled an on site estimator to come see damage to my car. After the primary estimate was done... which I never even heard results of... I've called multiple times, and sent emails, but have not heard back from anyone. My car is not drivable and is sitting in my driveway, and I do not have another vehicle. I have been in this situation before and had my car in shop and a rental car within a day or two. This company, Alfa Vision Insurance is absolutely horrible and unprofessional. I've got a lawyer now and will be taking as much legal action as possible. Giving them one star is even too much!!!

I was hit by a driver that was insured by Alfa Vision Insurance Corp. on Nov. 14, 2015. Five days after the fender bender an adjuster came out to evaluate the damage on my car. After many phone calls to the Alfa Ins. claims person I was told that on Nov. 30, 2015 a check was cut and sent out to pay for the damages incurred and that I would receive said check in a couple days.

The local service is awesome. Alfa is the very best insurance we have ever had. We would recommend this insurance to anyone. Other insurance cannot compare to Alfa.

If in a car wreck and you have to deal with them, my advice is to get legal help. They only pay half of what it costs to fix your vehicle. My son got hit in the rear of his truck at a red light and he got an estimate on how much it would cost to fix it and ALFA only offers half of what the estimate he got. Get legal help before you accept their offer. Just my advice. Take it or leave it. Just don't trust no one.

October 7th, 2015, Alfa Vision policy holder's 17 yr old driver with expired driver's permit took mother's car and proceeded to cut into oncoming traffic, crossing double yellow line and plowed into my daughter's Volkswagen Jetta totaling it as well as caused injuries to her as our girl was going to school. Police report had Alfa's driver failure to yield as well as expired permit and without accompanying driver since she was on learner's permit.

Payments were set to be withdrawn from my checking account automatically. Prior to the expiration of my policy, I received a renewal notice. The notice indicated that I had to mail a payment to ALFA or my policy would lapse. Accordingly, I mailed a check to ALFA. I subsequently called ALFA to confirm they received my check. I was informed that, despite the representations made in the letter, my renewal payment would automatically be withdrawn from my checking account. As a result, I asked them to destroy the check I sent them. ALFA refused to do so thus resulting in me being double charged. I spoke with two managers about it. To justify their refusal to do what I asked, ALFA informed me that it was "too big" and had "thousands of clients." ALFA is obviously too big to care about individual policy holders. Please avoid doing business with this company.

Alfa has a family type atmosphere. They always know me by name and always want to know how I am doing. Always ask about my family. I feel like home when I walk into the location. Love it.

My auto insurance on a scale of 1-10 is about a 6. I have not been in any type of situation where I have needed them but they do continue to raise the monthly price with no explanation. I do not see why I have to pay more when I have had no accidents and I am a very safe driver. I also have never been late with a payment. I feel as if I am being punished for being a great customer and because of this, I am currently looking to take my business elsewhere.

My agent helps us with any insurance questions and is always available to take our calls. If we get a new car, truck or van all we need to do is give him a call and we are good to go. This also applies to any other "toy" we get.

Very affordable with low down payments. When you call the customer service reps always seem happy to answer your calls and help with any questions. If you forget to send in payment they email and call to remind you of payment.

The local office staff are always friendly and helpful. I am able to get good driving discounts. I am able to utilize Alfa for not just car insurance but other insurance needs. They are quick to respond to claims and have a good record of covering claims.

I would definitely recommend Alfa Insurance. I got my insurance from a plus insurance and it is very good and meets all of my needs. I would for sure suggest that anyone take advantage of such a great company.

Alfa has, by far, the best prices in my area. To be a consumer of Alfa, you have to become a member of the Alabama Farmer's Association which costs a fee of $30 per year. They have responded efficiently and compassionately each time I have ever needed to file a claim. When I have accidentally neglected my payment, Alfa has given a 30 day grace period and sent reminders so that I can quickly get the issue handled. There are many locations where I may drop off a payments if mailing is not an option. Every person I've ever dealt with at this company has treated me as an individual and with respect. They know who I am when I walk through the doors. This makes me really feel like a member rather than a customer.

Supplies all my home and auto coverage. Anytime I have a claim that needs to be filed they are more than willing to help find the best solution. They also understand my financial situation and work to get me the most benefits for my money. The agents are always available and accessible

I have been an insured driver for over 43 years. I had a single moving violation back in 1979. I have never filed a claim. Every premium has been paid on time. Thousands and thousands of dollars. More than enough money to buy a new car several times over. Premiums get raised due to no fault of mine. Natural disasters, other irresponsible drivers, actuary tables, demographic adjustments. Insurance company executives, board members, shareholders, all make money from me. No insurance company has ever done anything for me except take my money.

Had an accident two months into my insurance, Alfa decided to dig and see how they can kick me out - one ticket from 2014 (I told them about it before signing up). So I got a letter telling me because my claims under 90 days and my ticket that I told them about prior to signing is the reason this company dropped me. I didn't even go through with the claim, my damage was less than my deductible. However that changed nothing! I feel robbed, cheated and fooled.. never again!

When I had to file a claim, they paid the claim quickly. They were very helpful and answered any questions that I had. The staff is friendly and know what they are doing. When you walk in to pay your bill they greet you by your name. This lets me know they care about their customers. They work with me to see if I am getting the best rates that they offer and make sure I have the right insurance for my family. I would recommend this company to someone who is looking for insurance. They offer many different kinds of insurance. This is a great company.

I was involved in an accident August 13, 2015. I filed a claim the next morning. Problem #1: It took me several hours to get them to understand my car was not driveable. Problem #2: I had the rental for 8 days before an adjuster came out to look at my vehicle. Problem #3: My car was a total loss, and they did not pay me what my car was worth. My car was worth $5,200.00, and I only received $2,859.00. Problem #4: Once they made an offer, it took an additional 2 weeks to issue my check. I was on a budget and wanted to save money, but you get what you pay for. Do not choose this insurance company! They are a rip off!

I have been with Alfa's Daniel Stickler agency in Macon for only three months. In that time they could not figure out how to get my billing straight. First month I was called because they couldn't draft my account because the agent didn't have my account information and entered it late even though I gave it to her twice. I had to give her my credit card. Second month got a call on the 15th they still couldn't draft from my account because of an unknown and unexplained reason, had to give them my credit card once again. They assured me moving forward I wouldn't have anymore problems.

1st Incident: I had filed a claim for someone hitting my car and leaving the scene of the accident. It took Alfa 3 whole days to get me put into a rental car after my car was put in the collision shop. The adjuster (Tate **) tried everything possible to not have to pay to have my car repaired. He was so rude and his secretary would say he wasn't in the office when he actually was. The reason I know this is because I called the office before I walked into his building and the secretary said he was out of the office today. I knocked on the door while he was sitting in his office on the computer. I told the secretary that it was me that just called and she acted so dumbfounded then.

I have been with Alfa for many years. I also paid every payment on time but when I was involved in an accident they provided the worse customer service ever. The adjuster came out and to look at our car and really didn't consider all of damage just the minimal amount of $1500. Luckily the lady that hit our car had State Farm ins. who gave us an estimate of $2990 which would cover all our damages. Needless to say I cancelled my coverage with Alfa. Their insurance may be cheap and as they say you get what you pay for. Their customer service is cheap too. I'd rather pay more for peace of mind that when I need my insurance company they will be there for me.

My bill was due on July 4th. I called their automated line to make a payment on the 4th and their automated system said payment unaccepted. I called today and informed the rep. She then 3 way called the automated system to confirm that it wouldn't accept and it didn't. She was able to put the payment through just FINE on her end. I then asked her if she could waive the 10 dollar late fee since their automated system would not accept my card. She said she didn't see why it would be a problem and placed me on hold to ask her supervisor. She got back on the line and said she would not be able to waive it. I was confused as it was not MY FAULT as to why the automated system wouldn't accept it. She said I had other options of paying. I tried to pay it online and it wouldn't take it online either. She apologized and said there was nothing she could do. I asked for a supervisor.

Alfa insurance is a complete waste of money! I spend at least $1,000 to get it! And I would make my monthly payments on time. But I got into an accident and they told me it had been cancelled so I have to pay $10,000 out of pocket to fix other cars. This insurance is the worst! I wouldn't be surprised if it goes out of business!

This insurance company should not be in business. My car was hit by one of their clients and long story short, I ended up having to pay $350 to get my car out of the shop. They did not communicate with me on what the final estimate was nor discuss with me what they would pay for. I had to call them to set up everything from initial claim to finding a collision center. The estimator did not return my phone calls and they even admitted to me after I heard from the collision center how much I owed out of my pocket that they should have contacted me after the final estimate to make sure I was in the loop. I will never recommend this company or trust anyone associated with these clowns.

A client of Alfa rear-ended our 2014 Escape three weeks ago. Their client was speeding, on her cell phone and said, in exact words "my brakes are going out and I've been having trouble stopping". She then went on to say that she was on her way home from dropping her boyfriend off at the bar! It's not as if she's a single mom who has to get to work, she also stated she doesn't work, go figure. We've called Alfa everyday and STILL haven't heard from them. They called us one time and after we said "hello" FIVE times they hung up. We could hear background noise and the click. They were hoping for our voicemail apparently. Now, we are having our insurance handle them and are looking into reporting the company and seek legal counsel. No one was hurt, thankfully.

Alfa's client hit my car in December. I wasn't even in the vehicle when it was hit, so it was a clear black and white incident. When I got the estimate from their adjuster, **, it was way below estimated damage. I didn't cash the check, just brought it to the body shop to get repaired and proceeded to rent a vehicle to get to and from work. The body shop contacted me after a few days stating that Alfa now refused to pay for the damage because there was a preexisting nick on the opposite side that they weren't responsible for. It was explained that in order to properly fix the damage on the bumper, the paint had to be blended all around, otherwise, it would be spotty work. However, the car sat in the shop because ** did not communicate that he would take care of the damage owed.

Have had Alfa for 3 yrs. Had to renew Feb.14 for 367.07. Called to renew, the rep took my pymt info and I checked my account a few days later to see if they had taken the pymt out. They had not so I called to see why they had not. They tell me that it came back. That they could not find my bank, and that my policy had been canceled. We had to go to the local office for a new policy, which cost us 187.00 dollars extra. The rep entered my information in wrong.

I was rear-ended by a customer of Alfa on 2/1/15. The driver was not licensed (was informed the guy was revoked), the road conditions very slippery due to ice. The driver was traveling too fast for conditions to top it off. I was at a stop light waiting to turn. The guy plowed into my car's rear bumper. Because I was told the guy didn't have insurance, so I brought my car to my insurance company's preferred vendor. They did a report. I later got a call from my insurance company (USAA) stating they found coverage on the car. Still don't know if it was someone else's and the guy was just using the car. Either way, my company paid "ALL" my medical bills, but Alfa was to cover my car. I called them and was told by ** that she would send their estimator. He finally showed up and told me Alfa would send me the repair cost estimate.

Their client was speeding and ran into the back of my car. They fixed my car but never paid for my injury, nor the two days of work l missed along with my pain and suffering. I contact the agent many times, even sent my hospital bill; he just won't call me back. This has been going on for almost a year. I really don't know what to.

I was run over by a guy with Alfa Insurance (liability only). I had Alfa full coverage. Not only did they use MY insurance to pay this guy's truck damages (despite the fact the accident was clearly his fault and written up to that effect by the police department), but I had to PAY MY OWN DEDUCTIBLE. No help, no respect, no explanation from ALFA. Oh yeah, their reasoning was I was not "observant enough". Really? I observed this guy come from the left lane and turn in front of me in the right. Couldn't have avoided it. Don't use Alfa. It is money wasted.

On May 24, 2014 a motorist insured by Alfa Insurance left their vehicle unsecured and it rolled down a hill and collided with my house. A state trooper's review gave me pertinent information of the accident. I contacted Alfa and they confirmed they insured the motorist, but have refused to settle the claim. A proposal was offered from a certified contractor and now they're saying that they aren't sure that all of the damage was created by their motorist. Foundation and other damage was created from the vehicle rolling down a hill and hitting my house. Please do not use this company for anything! It is the most irresponsible company I have ever encountered!

My brand new car was hit by someone claiming to have Alfa insurance. I didn't have the guy's insurance information until the next day when I got the police report. So I call and make my claim. After calling several times, finally I speak with someone and I am assigned an adjuster get a claim number. He's very nice. Says it was late and we couldn't do anything until the next day. Says to call the tow in lot and have the car released to them, which I did and we were to talk the next day at 9:00 am. Let the games begin.

I went to paid my bill, I was a month behind. I paid for two month plus the late fee. James ** said that we was paid up until the first of Feb. Two week later I get a letter from Alfa saying that we owe $13.00 late fee. They are nickel and diming me to death. I would very much like to speak to the main owner.

The employees at this company will act nice to your face, & run you dry of money & take $$$ from your account months after you cancel with them. They do not have it together at all. Do not be fooled. As I said, they will act nice to your face, but who wouldn't? That is scamming you out of hundreds per month just for insurance. I had ALL insurances through them. When anything happens to you that is not remotely beneficial to them $ wise, they will do anything to save a dime rather than help.

I will start by saying at the time of my incident.... I had full coverage Comp and collision with towing and rental coverage with ALFA. I was involved in a no fault incident on 12/22/2014 approx 0615 am ...to avoid hitting a deer at 50 mph I swerved my vehicle to the right, hitting a curb and later discovering it caused approx $1600 damage to my right front tire area. At the time of the incident I thought I only had a blow out, no body damage noted to my car, so I called a friend (who's a certified mechanic with UPS) to come out and changed the tire and drove my vehicle home. I had no idea the amount of damage that was done to my vehicle, had no idea I would have to file a insurance claim until after my friend noticed smoke coming from the right front tire area.

I got rear ended around Thanksgiving and the other party relapsed in their insurance so no coverage. I call my insurance Alfa. I happen to be out of state during the incident for school. Mark ** my adjuster is more worried about my address and how long I've been out of state than actually sending someone to look at my car.. It's now January 16th, no adjuster came out to look at my car. My family and I have 5 full coverage cars with Alfa. MONEY WASTED.

I am sick, knowing I have paid ALFA lots of money over the years to cover my auto's. I assumed ALFA had someone working a phone line 24/7 they do for just claims. I need someone-anyone from the company just to verify I had current insurance. "Tommy" was working the claims hotline and he would or could not verify my insurance. I could not access the app on my smartphone I was having issues with that. I contacted I assume at the main office and asked about 24-hour service. She promptly told me about ID cards mailed out, print off the website, etc. and also access ALFA2GO. I understand all of this and told her in the beginning. If you are shopping for ALFA keep in mind you better have all your business and any other problems done before 5 pm, because no one is there to help you after hours. Their website is mediocre at best and needs much improvement. ALFA needs to divert funding to their IT department.

I had an auto accident with someone who has Alfa Insurance. I called the company and spoke with a Mr. Mark **. He assigned me a claim number and let me know that he would call me back to let me know who my adjuster would be. I spoke with Mr. ** several times and still I have yet to be assigned an appraiser to look at my car. I spoke with the appraiser that was assigned, he stated that he did not cover my area. I let him know that I work in Franklin, TN, can someone come to my job? He stated he would check and because the corporate office is in Brentwood, TN just 20 minutes away. This was all before Thanksgiving. I have called Mr. ** several times from work and my partner has called Mr. ** from our, left a plethora of messages. He has yet to assign another appraiser to our claim. We have yet to get a rental car. I am livid and disappointed. I pray you never have to deal with this company.

My car was hit by a lady that has Alfa insurance. They set me up with a rental. It took a while to find the part since it was longer than they expected and they told the body shop where the part was and it was sold before they could get it a week past before it was found. The damage was more than the betterment covered, they would not pay the body shop the extra and are basing the non payment to Enterprise on the part used was not the one that they found and body shop fees were too high. Now I am looking at a $580.00 car rental fee and in Indiana the people are not protected. I was told they don't have to supply a car even if you need one, it's up to you to find a ride. Then they said if you don't like it take it up with your representative. Either way you will have to pay even though it's not your fault. Not sure but looks like laws in Indiana are made to punish the people and protect the guilty.

I had two bad episode with Alfa, the first episode my car broke down on me twice within a two week period and I got it towed both times. The first time I paid $50, the second I paid $150 because I was out of town. This company sent me a check for $63 for both, I should have switched then. My son had accident in my car and they wouldn't pay a dime because he was in my household. I was paying over $218 a month for insurance on two vehicles with them. These people are rip offs. If you are in Arkansas or anywhere get away from Alfa, find someone else. The adjuster, Blanca was unprofessional and smart mouth. Don't use Alfa, they is a scam!!!

I rented a car since my wife's was in the shop with a fuel pump problem. I have full coverage on my truck and so when I called alfa to check on the coverage transferring I was told it would since I have full coverage. My wife parked in my turn around and I bumped the rental car when leaving for work. I called my adjuster to make a claim and the next day was called later that day by someone from their head office. In short he said they weren't covering my claim because my wife's car has collision and that would make me liable for the coverage. I told him I rented the car not my wife and my insurance covered it and even if it didn't my truck hit hers and should pay. They are still saying I'm liable since the car is for her even though my name is on the rental agreement. Alfa is crap insurance that will take your money and not pay your claim. Beware!!!!!

I previously was in an accident on December of 2013 where I was coming home from work and it was raining when my vehicle hydroplaned and spun off the road and hit a ditch - no other vehicles were involved! I then contacted my Alfa agency to file a claim, had one of their adjusters come out and take pictures of the car, which had serious front end damage! Took to a body shop of our choice which we were allowed to do, but we never could get a hold of the guy with Alfa. Took several weeks for the guy to come to get estimates of the car, and then when they came out never fully looked the car over and told sent me a check for only $1900 worth of damage. So while the guy tried to fix the car, I got it back 2 months later and it still wasn't fixed properly!

On January 17, 2013 while stopped at a red light, my son and I were rear ended by a driver insured by Alfa. She said, she was sorry, but when she looked up there we were, and she stated she was driving 40 mph. However, it was snowing and the roads were icy. They have not paid any of my medical expenses (I was left with 5 bulging disc), thus the location and the number cannot be fixed. Oh they did repair the damage to my car. They did not pay any depreciation. They aren't there when needed! I have had to pay medical deductibles out of my own pocket and they won't respond to my requests. My injuries are permanent. I have back pain everyday.

On June 5, 2014 one of Alfa's insurees hit our car. After 5 days of finally responding to our phone calls they came back with a ridiculous amount of money for our car, deducting 1/2 the value for "prior" damage. We argued with them and even sent our own shots of the car which really was just some chipped paint. They would not budge on their value, so we went ahead and let our insurance, State Farm, handle the claim. They offered us double what Alfa said the car was valued at and no prior damage was deducted. After 7 days battling with Alfa, my insurance with one phone call took care of the whole thing. For now on, any time I am hit from another party, I will have my insurance State Farm handle the claim. They will get my small deductible back and they got me $3600 for my car, instead of $1700!

I am not a customer of Alfa Vision insurance, but one of their clients chose to drink and drive on April 28, 2014. He did 1395.00 damage to my deck. My deck is attached to the back of my house. I got an estimate and submitted it like Keri Ann the claims adjuster had instructed me to do. A few days later, I received a phone call that they were deducting $236 from the estimate for depreciation. I told her that I did not agree with this decision because I wanted my deck fixed back the way it was. Her response was "The purpose of insurance is not to make you better off than you were," and hung up on me. Kentucky Department of Insurance says they violated no laws. Because one of their clients chose to drink and drive, I am out $236. This company is a con and should not be in business.

April 10, 2013, I had a no fault accident. I have a police report, proof and a witness at the time of the no-fault accident. I was in the process of losing my home with a income of only $5000 per year with my policy premium paid up to date. I stopped at a friend store who recently lost his wife & since I know a little bit about the Bible non license I was discussing how the gentleman would see his wife again by God's word when a car hit my parked car sending it through the front of Mr. Abe's Shoe store. The defendant had no insurance and no money. I had uninsured motorist. I fit firmly in the criteria of Alfa Insurance coverage rules but Alfa denied my claim saying I was doing business.

Okay so my husband needed insurance. We had an old vehicle so we went with the cheapest we could find. Alfa.. well we ended up buying a newer vehicle and obviously had to have full coverage but Alfa refused to add me or give us a quote on what it would be so we decided to get a difference insurance. This was on February 14, 2014, since then we have tried 4 times to cancel his policy and sent them all the papers they requested but we still are being told they don't have everything. We set up direct withdrawal because it was cheaper... That was the worst thing I have ever done because now unless I jump through hoops and fill out who knows what else in paperwork (so far I have done everything they asked and still been told not enough) they are going to keep taking money.

I must start by saying this insurance company is a scam. It should also be banded from another person receiving this insurance. Well I got hail damage to my vehicle two weeks ago and filed a claim. The company put Jason ** as my agent in the claims department. I first received a check very fast for 214.00 and they took 500.00 for deductibles. Then I took my car to a place near my home. The body shop had an estimate for 1900.00. Alfa contacted the body shop. It was a fact that the body shop did not do paint less dent repair. So Jason tells me to take my car elsewhere or pay the difference out of my own pocket. So I contacted a paint less dent repair shop and estimates were nearly a match to the other body shops estimate.

On March 6th at approx. 1730 I was involved in a car crash with my 2011 Subaru Legacy. I was rear ended by a vehicle that was insured by ALFA... ALFA didn't contact me until 3 weeks AFTER the crash. I spoke with a guy named Emillio & he said that someone would be over to inspect my vehicle for damages & give me an estimate. I don't remember what the adjuster's name was, but she was not pleasant. She was rude & short the entire time. I thought maybe she was having a bad day & chalked it up to stresses of the job.

Had accident 3/9/14. Young Kid made blind turn in front of me, *** me. Because of his age, didn't call police (didn't want a reckless driving or failure to yield on his Record, was young once). Mistake on my part as his Vehicle had multiple impacts already. Exchanged info like you're supposed to do, took photos, got witnesses etc. Made a Claim with Alfa next day. Contacted by their incompetent Claims rep Hector ** on the 11th. Told him what happened, said he would be in touch. A week goes by, nada. I check in on the 17th, "Oh I forgot to give your info to our Adjuster." WHAT??? Alfa's Slimy Adjuster came out to look at my truck on the 20th, had the nerve to make a ridiculously low estimate of $400+, and that I have the dents on my front Bumper painted over, instead of repaired!! I had my Truck a whopping 13 days when I got hit, was not happy, but what the ***, I could have lived with it. 2 days later, got a letter from Slimy Hector, my claim was declined!! "Our client was not 100% responsible." BEYOND FURIOUS, taking Alfa and Young Speedy to Court. Getting my Front Bumper totally replaced. What a Sleazy Co. Avoid like the PLAGUE!!!!

Ok, I was in an accident that was no fault of my own, in the dead winter. So to make a long story short, the guy that hit me had this terrible insurance company called Alfa Insurance. So while he still has his car, I don’t. I recv stitches in my chin. My back was and still is hurting. I missed days from work not to mention have to now share a car where I have to take kids to day care and wife to work and me having to go to work. This has been going on for three months. So all in all, my atty called me to give me a settlement offer from this awful insurance company called "ALFA INSURANCE" that offered not even half to just what my medical bills are. Even my atty was upset. Now they can play me if they want but I will get what is owed to me even if I have to go to the news stations myself because I am not the one to accept nothing less. I’m posting on Facebook, Twitter, IG and news station… all I want is my just due and my car. My car was paid for in full and you mean to tell me that all you’re offering me is the amount that was offered? I feel embarrassed.

I am totally dissatisfied with the level of service from the claim adjuster with Alfa Insurance. My car was damaged and I call the claim adjuster to speak with him and he sent his appraiser out to look at my car and in turn offer me a settlement of $500.00 and the damaged is $1300.00. I sent him the estimates of the body shop that I wanted to handle the work and he gave me an hour to make a decision or he will close my claim. I am a consumer and you have no right to put a timeline on my decisions. It is unprofessional and distasteful to treat people that way. I am looking for a new carrier.

Sadly I currently have Alfa and was in an accident that was my fault. Every single staff member was extremely slow to respond. My accident was almost about 1 month ago and I am finally getting my car to the repair shop in three days. To add fuel to the fire, Alfa claims that paint chips from "road rash" (as they call it) makes them only responsible for paying 80% of the bumper. Which means if you have ever driven your car on a road then you will be liable to pay for some of the accident above and beyond your deductible. This was also the case for my fender, but there was a dent in that so if I have to pay for previous damage for something that they will already replace then I have no argument here. Be warned that you will pay a lot more than just your deductible with Alfa Insurance.

ABSOLUTELY THE WORST INSURANCE COMPANY TO DEAL WITH!! Agents are rude, adjuster took 4 days to respond negatively, not covering damages. Living in moisture and mold 10 days now, with no remediation possible due to agency and adjuster mishandling. I need to consult an attorney before I can elaborate, there is possibly multiple issues that may have legal consequences. Can anyone suggest an attorney that has experience dealing with them. Please help!!

I was hit by a driver who was insured with ALFA. It was his fault, and my vehicle was a total loss. This company has been nothing but a headache to deal with. They refused to cover every expense of mine they could, and their representatives have an attitude of almost taking pleasure in denying your requests. To top it off, they dishonestly calculated my vehicle's value. I asked how it was determined, and had to request to see the report several times before it was emailed to me. Imagine my surprise to find that they listed my vehicle's mileage as "UNKNOWN". I asked them to re-do the report, and it turns out my vehicle was worth $900 more than they first gave me. They sent another check for the difference, which I would have never received had I not been diligent. I would not insure my vehicles with them if they paid me. I only hope if I am ever hit again, it is by a driver who has Progressive or another reputable company.

On May 3, 2012, I was in a minor accident. It is now November 6, 2013 and not only is the issue not resolved, but I am now being sued. I have always had full coverage. In addition, I have spent 3 days trying to contact the office of the insurance adjuster to have a lawyer appointed for me and I have not had a single call back (as Alfa's letters instructed me to do in this sort of situation). I sit on hold for 20 minutes to have an operator transfer me to another voice mail. It's ridiculous! I have only 20 days to have a lawyer contact the court to file against this claim and I have stated this on the numerous voice mails I have left. Today, I left a voice mail for this person's manager. Still no call back. I wish I had never left Nationwide Insurance.

With two passengers in the van with me, we had totally pulled out onto a small country road. Approaching car was in our lane and apparently not budging. I tried to judge which if I could avoid this collision but there was nowhere to go. She hit us head-on and we spinned around in circles. As we did my knee hit the dash and my foot was on the accelerator. We ended up down the road in the opposite direction. My male passenger was seriously injured and was flown to trauma hospital and my young grandson and I were transported to a nearby hospital. My grandson wasn't injured except a scratch at edge of his eye, but my male passenger received broken ribs and punctured lung. I received a severely crushed right knee.

I was driving on I-75.There was routine merging traffic. I was clearly hit from behind by a van. A tractor trailer bumped his van after he hit my car. It was a total loss. Alfa's client never reported the accident. He seemed to have trouble speaking English. They used this to delay my claim. They said an unknown driver struck his Van and it went into my vehicle and they took off. They wanted my insurance to pay an uninsured motorist claim and denied my obvious claim with a solid police report. I am out $5500 that I spent for a similar used car. If my insurer will not pay, I will have to go to small claims court. Our laws encourage insurance adjusters to commit fraud. I went to their boss and they said, "Sue me." What a scammer. This is so unfair!!!!!

I had an accident on March 11, 2013 on my way to my arthritis dr. I blacked for 45 seconds or so. When I came to I was about to hit an electric pole. I tried to avoid it but too late. I was wearing my seat belt & have full coverage along with collision & comp or @ least I pay for it. ALFA refused to pay the claim, said my ins. was lapsed although it wasn't. My vehicle was totaled. I was injured & transported to hospital. I was not issued a ticket nor was my license suspended. The state trooper checked my insurance & it was good. I now am hiring a lawyer & found out I'm not the only person here that's having this problem with ALFA. JUST PLEASE BEWARE OF THE ALFA AUTO.

My son was killed on April 1st, 2007 by a hit and run driver. According to witness, he was trying in vain to get someone to help him after the accident (which no one did) and because he was a young black male of 17, covered in blood, I guess onlookers took him to be a thug playing an April fool joke. No one came to his aid. To make matters worse, after we had buried him, I placed a claim with Alfa and they said their investigation revealed that my son must have run into traffic and committed suicide! How low down can you get? May God forgive them, because I never can.

In October 2012 I had full coverage insurance on my car. I gave my daughter permission to use it. Needless to say, she got involved in an accident on back road with a truck that had a float and bobcat on it, and was stopped over in the wrong lane. It had no working signals or lights. After waiting and waiting for the vehicle to move, my daughter went around the vehicle and they decided they would move also. My car got slammed in driver's door, mirror ripped off, damages over $2,000. The truck is less than $500. The driver of the truck got 2 tickets. My daughter got a citation to change her license address. I called Alfa the next day and filed a claim. I had a smart mouthed representative who acted so unprofessional, very rude. He took statements from me and my daughter about the accident and her living situation, whether she lived at home, which I thought was none of his concern.

We were rear-ended by someone with Alfa insurance. They were the at fault driver. I contacted Alfa insurance and they said that he was insured and they were going to contact us later that day and arrange for us to get a rental until we got the check for our totaled van. They did not call so I called them and was told that his insurance lapsed THAT MORNING AT MIDNIGHT... How fishy is that. I contacted a supervisor and asked him for proof that he was uninsured and he started calling me a liar saying that I made up the entire story of being told he was insured, etc... He refused to give us a name or any help whatsoever... He was so nasty with me and my husband. ALFA INSURANCE... SCAM AND NASTY REPS. DON'T DO BUSINESS WITH THEM. The guy that hit us may have indeed paid his bill but his insurance company is screwing him over. The cops are looking for him because he did not pay his bill, etc. We just don't know what to do!!

My son had an accident in my car. He and a passenger were approaching a green light and about to go through, when a lady ran the light on the other side. He could not stop in time and he hit her. Her side had two lanes of traffic already stopped and she came around like she was going to turn right on red, but came straight through the light instead. I work close by and was there within minutes. My son asked her if she was okay. She said yes and told him that she was sorry. After I checked on my son, I went around and asked her if she was okay. She said yes and apologized to me as well. The police report clearly says that it was her fault and lists that she failed the traffic light. It also states that this was no fault of my son. But because she told her insurance company that she had a yellow light, Alfa Vision is refusing to pay for the repairs and never gave us a rental.

My son was involved in an accident with an uninsured motorist whose car was impounded. The officer said he could not determine who was at fault so neither driver received a ticket for the accident. Alfa said they decided that my son was at fault and refused to allow the accident be covered under an Uninsured Motorist claim even though we paid for it and she was uninsured. They even tried to say that my son gave a recorded statement saying he was at fault, but when they sent me a copy of the transcript after I demanded it, he said she was at fault and gave specific details.

I got full coverage insurance on my car and recently, while I was at Walmart late one night, someone had damaged my car in several places and cracked my windshield. The next day, I called my insurance company and they said they would take care of it since it was covered because I had full coverage. I was like, "Great! When can I get my car fixed?" They sent an adjuster out and he took all these pics and blah, blah, blah. This has been a little over 5 weeks ago. I never heard anything.

I got into an accident in 2010. I was covered or supposedly covered with Alfa. I called the claim in the same day. I had to leave a message because no one answers the phones there. I got a call back 3 days later and gave them all the information. They said it would be taken care of. The accident was my fault. I didn’t hear back for a long time. I was no longer covered with them 3 months later because my car broke down and I was walking everywhere. They denied the claim and did not contact me in anyway. Now, my license is suspended for damages on the other person’s car. The other party involved did not file a claim until 1.5 years later. They had all info to cover that claim. They are a piece of ** company. Still, I have been trying to contact them up to this day!

My car was hit by someone that has Alfa Insurance. It has been two weeks and they are still delaying repairs. We cannot get a call back. This company should be shut down for claiming to be in the insurance business. They are really in the I will rip you off business.

The Alfa-insured was behind me at a red light in the middle forward travel lane. We were both at a complete stop. The Alfa-insured was maybe a car length behind me talking (yelling) to a man in a parking lot selling puppies out of the back of his SUV. The left turn light engaged green and he gunned it into the rear of my vehicle. My car is a small Honda Accord. Alfa-insured's vehicle is a very large older model Chevy Tahoe. I was able to move my car to a bank parking lot. The insured followed me and gave me a card with a bunch of false information such as name, policy number and phone number. The only correct information he gave was his insurance company. He then fled the scene. Fortunately, I wrote his tag number down.

My car was hit by someone who had this terrible auto insurance. It took them a week and a half before the adjuster to even call me. Then when she did, she was rude and hung up on me. I then tried to call her back. The number they had given me was a non-working number. So she was only able to call me. Customer service is horrible. It took them a month to send me a check and they didn't even include rental. What kind of insurance company is this? They're the worst. This company should be closed. We spoke with the claims adjuster manager about his rude worker and I told him how terrible this company is. He took up for his worker. Isn't that some bull? I'm reporting them to BBB.

I did not want to pay for damages to my car that was done by their client. They told me flat out they are not paying for my car. I then got a letter months later. They wanted to take pictures of my car, not to pay me but to use it to help them to see how much they should pay their client. They did not mention that in the letter they sent me. When I called them, they would not return my call. They were just trying to use my car and not pay me. They knew their client was wrong.

Alfa, not what they claim - I had to comment after seeing the ridiculous ads after the AL tornado disasters, "Crawling from debris and finding my Alfa agent coming up the front walk. My Alfa agent being my best friend." I had been an Alfa customer for years with no prior claims at all. Then, on an October Saturday morning, I was awakened by a strong smell of smoke. My house was on fire due to an electrical short. Ultimately, the fire did $280,000 worth of total damage. I took all of Alfa agent's recommendations and all repairs were done by said recommended contractors. It took two days before I could even get in contact with my agent. I was told he was on a hunting trip in TN and there was no one else that was in the office to help me.

Alfa is crap. We bought a used '04 Dodge Ram in excellent condition with a bank loan. Two days later, my boyfriend was in an accident. His left side was t-boned and both doors were damaged. We were told to go get a quote from a body shop. It was $7,100 in damage. I played phone tag with their representative and finally got an appraiser to come out. They ruled that the truck is a total loss and in fair condition. They offered us $8,000 to take the truck and doesn't cover our loan $6,000 to keep the truck. They said our truck only retails at $8,000 which is untrue.

My 16-year old daughter was rear ended on October 5, 2012 by a client of Alfa Insurance company. (We have Geico.) My daughter's vehicle was only a few months old with less than 5,000 miles on it. The estimate states that the bumper needs to be replaced because it was cracked in the accident and the insurance company has agreed to pay to replace bumper but nothing else, no rental vehicle or depreciation value. (This accident was clearly their client's fault.) I called the sales manager of the Honda dealership and was informed that due to the fact that the vehicle was in an accident, there is a diminished value of at least $1,500. This company refuses to allow for that and we were told by one of their employees named Jeff ** that he cannot give us money toward depreciation, because my daughter could total the car tomorrow or it could burn up in a fire. I thought this was very unprofessional of him. I notified his superior and he did nothing about it either. We are seeking $1,500 to cover the cost of the rental vehicle for 3 days and the diminished value on this brand new vehicle. I do not think that is asking for too much considering their client rear-ended our daughter. Thank you.

My parked vehicle was slammed into at a high rate of speed by a driver who was intoxicated and who was insured by Alfa. I tried to report the accident the next morning but had to wait until Monday morning When the adjuster, Jason **, called, he was very rude and tried to say it was my fault. I was spoken down to and was told I had to get my totaled car out of the tow lot. After a full day of borrowing money for fees, I had the car towed to my home. Just 4 hours later, they came to pick it up (really, couldn't they have picked up themselves from the tow lot?). Five days later, I was called with a settlement quote of $4500 less than the NADA, KBB and FMV.

So rather than writing out my story, I'll pot the letter I sent to them and you'll get the idea.

I am currently insured by Alfa Insurance company. I would first like to say even though I have had the cheapest rate with this company, I have also had the worst experience with this company. I got into my accident around August 17, 2012. It took a claims adjuster until August 31 to come and adjust the damage caused to my vehicle. During this time, I was put into a rental after sending pictures of my car's damage. After the first week and no one came back, I called the company to see why no one had showed up. They were not aware and then the claims personnel handling my claim was upset and became rude when I tried to reach them numerous times within that day to see what was going on and to make sure my rental was covered.

I was rear-ended while sitting in traffic at a red light on 8-15-2012. The girl who hit me was texting (looking down in her lap and only looked up right before hitting me, slamming on her brakes and leaving skid marks), lied to my adjuster and said she was bending over to pick up a lit cigarette, but told the police she was sitting still and her foot slipped off the brake. My Insurance appraised damage to my car at over $600.00 and the collision center appraised it at a little over $800.00. The driver at fault insurance adjuster offered me $171.00. When I refused the offer, he then tried to say "I am beginning to think the wreck didn't even happen."

My car was hit by their insured. I reported the claim the next day. An adjuster showed up 4 days later, told me that my hood, quarter panel and light assembly needed to be replaced and that there was possible damage to the radiator beneath the hood. He took a few pictures and then left without explaining any of the claims process. The next time I received a phone call, it was 5 days later. Of course, I had left numerous voicemails and emails. It took 9 days after the accident to get a rental car. The poor guy at the rental agency spent an hour on the phone trying to contact someone. When he did reach someone, he provided a claim number and the name of their insured which they denied even having knowledge of. In the end, Alfa tried to pay me $2,500 for my car and wanted the car as a total loss. I told them what I thought of them and their service and immediately contacted a lawyer who was more than happy to represent me. Do not get involved with this bootleg insurance plague!

High rates for low coverage - We have been insured by Alfa for over 20 years now with no claims on 3 vehicles or homeowners. I recently checked with a few other companies to start comparing rates. I was utterly shocked to find out that we were paying about 2 times the amount of our quotes from other companies. I went line by line and checked to verify amounts of coverage and deductibles on all policies. We were able to get much better coverage with another insurer and saved a total of $1,300/year on all policies. Shame on you Alfa! We have also paid membership fees for 20 years as well. I do not recommend this company. Shop around!

This is about the rudeness of the adjuster who was extremely unprofessional regarding the handling of the auto claim. My car suffered rear impact from their insured. They denied some damage. It’s a three-year-old car with 22,000 miles. Insurance is designed to restore you to the same position you were in prior to the claim, especially if their insured was at fault.

Alfa is the worst insurance company I've ever had the displeasure of dealing with. Anytime I call, I'm on hold forever. The last time, it was over 20 minutes. This time (right now) is 38 minutes and counting. Their insured hit me. They sent me a check for half of what it will cost to fix my van. I told the adjuster to fix the problem or I would contact a lawyer, so now the adjuster is refusing to reply to my emails or voicemails. He is very unprofessional as is the entire company. All I want is my vehicle fixed, my medical bills paid and a rental car now! I will hit on April 30th; it's a few days shy of being a month. Really? I never wait like this for my insurance company. I may have to get a lawyer!

I have ALFA insurance and I was hit by another car and they took off. So when I called my insurance (ALFA) on Sunday the 19th of February, they still have not got back to me about my car being fixed and it is now February 27th. The car is just in a lot and my agent Corey ** has not answer any of my calls. I keep calling and emailing him but nothing. I will never recommend this insurance to anyone. Poor service. I even tried to call the company and all they tell me is that to wait for him to call me really. How am I going to get around to work and my kids and my wife's job to? I asked for a rent a car but can’t get one till Corey calls me to. Wow, they really know how to look bad.

I was driving to work on December 7th, when I was rear-ended by a "client" for Alfa insurance company. The kid who hit me got out and said he was at fault, told the police he was at fault, and the police report says he is at fault. I contacted the company, which is a total joke, and they tell me they can't do anything until their policy holder calls and reports the claim first. After 4 days, I called again, and they tell me the same thing. I was told I was stupid, and had no idea what I was talking about, while trying to get some help.

On October 23, 2011, my car was struck by one of their clients while my car was parked. I called them the next day, and they refused to give me a rental until the adjuster came to look at my car which was 5 days later, which until then, I was paying someone to take me back and forth to work. They said that they would not reimburse me for the money I paid.

A young man with a suspended license crossed over three lanes on the interstate and hit my husband, who was driving our new car. Ran him off the interstate at 70mph. This young man's insurance carrier is Alfa. Police report was filed, indicating fault of the young man. I called my agent at Allstate, she said to contact the Alfa agent and I did. They sent me to their claims adjuster, Craig **. This guy is a hateful, unprofessional individual. When I explained that we needed to proceed and what happened he said, "Well, that's your story". I said, "No, that's what your customer admitted to and what the police report reflects". He said he would have to speak to his client. Well, it has been two weeks and Alfa has done nothing. I had to file with Allstate to get into a rental vehicle. And when my car is fixed, I do not have the $500 deductible. The Allstate claims adjuster says that the kid who hit my husband won't return his calls to take a statement. Craig ** will not attempt to speak to his customer either. We will be getting a lawyer.

I separated from my wife in April of 2011. When I separated, I emailed Robbie ** who was our insurance agent and wife's cousin, and told him that I needed my policy on the vehicle I had. He told me that he couldn't separate the policies until we were divorced. He also told me that he had talked with my wife and told me to just send $66 for my share of the insurance. I sent it and she cashed them for four months.

I have had one problem with the store that keeps repeating: always out of at least one item I need for my recipe at the time. Sometimes it's an uncommon item that I have to go to Vons for or what usually is a very common item like split green peas that they can't seem to keep in stock. I have discussed this with employees over the past year. But there is nothing they can do about it. About 4 weeks ago, when yet again this store fell short of an item I needed, I talked to the general manager which is no easy task and time-consuming. He apologized, and yet again I ended up at Vons.

I am currently a policy holder with Alfa Insurance. Two weeks ago, a piece of wood flew up from the vehicle in front of me, which broke my windshield. The following day I tried to make an appointment with the local Glass America (who conference calls your insurance company to make a claim). The claim was put on hold due to lack of information somehow. For the past 2 weeks, I've been trying to contact this Kevin ** person to clear up any possible information that was left out. I live in Kentucky where there is a $0 deductible on windshield replacement. For some reason, I feel as though I'm dealing with a circus who runs me in circles time and time again with their barrages of different phone numbers that all lead to one place, a voicemail that no one checks or responds to.

I had a 98 F-150 truck that burned up on November 12, 2010. I have never had a claim on insurance, so I asked the police what I needed to do. They told me to call insurance people and let them know what happened. At that time, the police told me there would not be any report because the truck burned due to an electrical malfunction. Since then, I have contacted the insurance company several times to find out when I would know something about my claim to no avail.

I was in a car accident with one of their policy holders in which she was clearly at fault from the police and accident report. Adjuster said it was my word against hers and my claim was denied. When I called to report it, he gave me the run around and said he would investigate. Next day, I received a letter in the mail said my claim was denied.

Sitting at the light not moving. I was hit by an ALFA insured vehicle. Totaling out my car. The driver of the car fled the scene but the tag number was retrieved by several people who witnessed the accident. So later on, when I finally got the insurance information, which was almost two weeks later since it was a hit and run.I filed a claim, the driver that day was not the owner of the car and they would not give up the driver but the owner is at fault.

Well I am not insured with Alfa. One day, I was going out on a driveway and this SUV backed up and hit me from the front. I have a Corolla, so the hood got wrecked. I got all the info and I called the insurance company. The appraisal agent came and looked at the car. The estimated damage was for $1,186. They sent me a check saying that I can take the car to any body shop. The body shop found extra damage of $1,300. The second issue was when I was talking to the agent the first time. I mentioned that I would need a rental car. The agent said, "As soon as the car goes in the body, we can rent you a car and you will have it until the car comes out of the body shop." So after the body shop found out the extra damage, they didn't start the repair until they got an approval from Alfa. They called the appraisal company, by accident, and told them. Later on, the guy who helped me, Jamie **, called to check the status. He told me that they called the wrong place, so they just started the repair. I said okay, I will call the body shop and see what is going on.

On August 25th, 2008, I cnacelled my Alfa Insurance company policy, the lady at the office said that everything was fine and that we do not owe any money, so I did not owrry about anything, becasue I know that we cancelled on time. Well Alfa takes money out of our account every 28th of the month, we kept on checking our bank account to make sure that they did not take anything out on the 28th even the 29th. Well we payed our other bills,

On 1-22-2004 my wife and child were rear ended in auto collision. Our Insurance and offending party's were both ALFA carriers!

My insurance was $161, now it is $278.

My car was damaged by vandals early Sunday morning. I couldn't get my Alfa insurance agent on the phone Sunday. Monday, when I called the person on the phone seemed to determined that the damage wasnt so bad that it be more than my $500 deductable. Ha! When I finally was able to speak with the adjuster showed no interest in bothering to come look at my car. When he did finally agree, I told him I would meet him at my home but if I wasn't there, my husband would be. By the time I arrived home, the adjuster had already left and had not gotten my husband from inside the house. He simply left his card on my car.

My husband and I bought our first home a little over four yrs ago. We both worked and had great credit UNTIL I hurt my back over two yrs ago. We had to file bankrupcy a yr ago and also had a break-in in our garage and had to file a claim in the past two yrs.