Alfa Auto Insurance

Absolute worst experience possible. Wish I could give zero stars. If you call in the 1-800, no one knows what’s going on. You will get different answers from different agents. I was told I could cancel one of my vehicle’s insurance 2 days prior to the insurance auto-drafting from my account to avoid the deduction, that was not accurate. I called back and was told I would be refunded. Did not get a refund. I was told it would credit towards the rest of my premium even though the remaining premium on the one vehicle was much less than the vehicle I removed. When I asked what the new amount being drafted from my account would be, it was the same as prior, no credit. Who knows where the additional money was going. I went back and forth with the call center and my local agent. All while being told inaccurate info from all employees.

I was hit by one of their policy holders in November 2020, it’s now January and I still haven’t had anything done to my vehicle. The policy holder received a ticket and avoided answering her phone when they called. They deemed it a loss even tho I paid half of the damages out of pocket. We got the estimate down to $952 but they still refuse to pay. They said they already deemed it a total loss and can’t change it. My vehicle is worth over $2000 in their opinion. I’m a single mother with 1 car and they don’t care. This car is only damaged on the headlight the side bumper. I’m not gonna have my car as totaled Bc they don’t want to fix it. This insurance company is fraudulent and unfair. They don’t care their policy holder was at fault. They will do anything to not pay.

Don't trust these people! I added my daughter as a driver just in case she ever needed to drive my car and this company doubled my premium!! I called and spoke with the office in Brentwood and they won't change it. No wonder they have such a poor rating online. I'm switching companies!

I had the worst experience ever with this company. Signed up with an agent last Friday, and called my previous insurance to cancel I was asked why. After explaining was told loyal customer for 8 years so rate dropped so won't leave. Texted agent to inform. I contacted Alfa/Trexis to inform canceling and reason why. Told write letter sign date then email customer service. I did it. Was emailed that will take 24 to 48 hours for underwriting to process. I called to find out refund status to issue said 48 hours, and has to cancel policy but when called with account number stated not valid so knew canceled. Check bank account payment posted saying pending. I called my bank was told a week to take hold off.

I have full coverage with this company, my deductible is of 1000$. I have a BMW convertible that the back window was broken with the cloth on the back of the car, they told me since my car is a 2008 they don’t cover for new parts and that through a 3rd party online the window and everything else would be less than 900 $, they don’t want to be responsible. I do not recommend this company at all. BMW is writing me an estimate of 5600$ and 3400 are in parts only.

I have paid for roadside assistance for several years and today was the first time I tried to use it. I was maybe 4 miles from my house and needed to be towed home. They wanted me to pay $75 out of pocket to be towed home. What is the point of roadside assistance if you have to pay to be towed less than 4 miles. I will be dropping Alfa first thing in the morning as soon as other insurance companies are open to get a quote. I will have a new insurance company and never again will I use Alfa.

The worst company there ever was. I called 15 times to extend my rental and no one answered. I finally blocked my number, called back and got to speak with Elizabeth **. She automatically knew what I needed even tho she wouldn’t return calls or emails. They won’t extend and couldn’t give me a solid reason and wait 'til the last day of the rental. The body shop told me he’s had nothing but trouble out of this company as well as other insurance companies. He’s had to pay for several others rental because of Trexis. I wouldn’t recommend this company to anyone total scam and rip off!!!

They are the worst insurance company I have ever had and will no longer do business with them. Hit a deer and they totalled my car for half of blue book value and never had a clam in two years paying full coverage.

I decided not to renew my policy with Alfa my agent Chun, regarding this. Chun advised me to send an email to her of my wishes to not renew, in which I did exactly that. About a week later, Alfa Ins Co. drafted the renewal amount from my account, although I followed the instructions of my agent. When I notified my agent about the draft she told me it was too late to stop the transaction. My agent never said anything regarding this during our last conversation. I waited for the return of my money for a week. I called my agent, Chun and left voicemails, I didn't receive a call hack. I called Alfa's corporate office. I was told that my check was issued on the 3rd HOWEVER it had not been mailed as of yet...10 days later. UNPROFESSIONAL!!

I can't even begin to describe how frustrated I am with Alfa insurance. A year ago when I was moving, I could not reach my Alfa agent. Apparently he had retired and no one bothered to notify me of who was handling my insurance. I spent 2 weeks on the phone and via emails. And finally someone named Rachel at Alfa Insurance - Doug Blevins Agency. I received by new policy. But when I got the invoice, there was a cost difference (more?). I wasn't provided with a very good answer.