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Alfa Auto Insurance

Alfa Auto Insurance

 1.4/5 (162 ratings)
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  • 1 stars
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About Alfa Auto Insurance

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Alfa’s auto insurance offers standard and nonstandard coverage in select states. You can access its services online, through an agent or via its smartphone app. The company provides discounts for farmers, military members and teachers, as well as policyholder perks like roadside assistance, rental car insurance and accident waivers.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • First-at-fault accident waivers
  • Several payment options
  • Occupational discounts available

Cons

  • Above-average pricing
  • Available only in 11 states

Bottom Line

Alfa’s coverage costs are slightly above average, but the company offers occupational discounts. It has several payment options, roadside assistance, loss of use/rental car protection and first-at-fault accident waivers.

Top Alfa Auto Insurance Reviews

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Rated with 5 stars
Verified

Supplies all my home and auto coverage. Anytime I have a claim that needs to be filed they are more than willing to help find the best solution. They also understand my financial ...

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Rated with 5 stars
Verified

The local office staff are always friendly and helpful. I am able to get good driving discounts. I am able to utilize Alfa for not just car insurance but other insurance needs. Th...

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What is Alfa auto insurance?

Alfa is an insurance company that offers automobile, property and life coverage, as well as business, health and dental protection. Its auto services include roadside assistance, accident waivers and rental car insurance. It provides coverage for more than 1 million customers in 11 states. Discounts are available for driver’s ed attendance or if clients take out multiple insurance products from the company. Military members, first responders, farmers and teachers also qualify for discounts.

You can report claims and manage your policies on Alfa’s website.

How does Alfa auto insurance work?

You can submit your info on Alfa’s website to get a quote, then you’ll receive a membership number after signing a policy. You’ll be able to make queries, payments, claims and cancellations on the website or app. Alfa’s coverage options include:

  • Collision
  • Liability
  • Comprehensive
  • Roadside assistance
  • Medical payments
  • Loss of use

Personal liability covers bodily injury and property damage when you’re at fault, and medical payment coverage pays a select amount for medical expenses resulting from an accident. It also includes funeral expenses of up to $2,500. Loss of income coverage pays 85% of your monthly income in the event of inability to work due to an accident. Comprehensive coverage helps with theft, storms and damage, and collision covers animal, fire and vandalism damages.

Alfa auto insurance quotes

Alfa’s full coverage car insurance ranges from $670 to $1,795 annually.  A six-month premium for loss of use coverage costs between $17 and $60. Premiums vary based on the driver’s age and vehicle model year; these quotes are averages for adult drivers with cars no more than 10 years old.

Discounts are available for drivers within certain professions (e.g., first responders, teachers and farmers) and policyholders with bundled coverage, as well as drivers who get defensive driving training. Billing options include monthly, quarterly and full payment plans, though a $3 service charge is applicable for monthly and quarterly payments.

Alfa auto insurance FAQ

How long is the Alfa auto insurance grace period?
Alfa offers a temporary suspension of policy cancellation due to non-payment of premium and can waive late fees for policyholders experiencing financial difficulty due to COVID-19. Under normal circumstances, there is no grace period; a missed payment results in a cancellation notice.
Does Alfa offer online auto insurance quotes?
Yes. The site generates a quote, valid for 60 days, after you input your information. Its app is user-friendly on mobile devices.
Where is Alfa car insurance available?
It’s available in 11 states: Alabama, Mississippi, Georgia, Texas, Missouri, Indiana, Ohio, Virginia, Tennessee, Arkansas and Kentucky.
Does Alfa offer a comprehensive car insurance plan?
Yes. It covers your vehicle in the case of damages resulting from vandalism, glass breakage, collision with an animal, theft, fire and hail. The plan also covers transportation expenses if the insured vehicle is stolen. It also includes up to $200 for loss of clothing and luggage.

Is Alfa auto insurance good?

Alfa’s auto coverage is available in 11 states, with services including roadside assistance, accident waiver and loss of use/rental car insurance. The company offers average base prices, and farmers, teachers and military members qualify for discounts. Alfa’s car insurance is a solid option for drivers who want comprehensive, affordable coverage.

Alfa Auto Insurance Reviews

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How do I know I can trust these reviews about Alfa Auto Insurance?
How do I know I can trust these reviews about Alfa?
  • 3,428,968 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 13, 2021

Absolute worst experience possible. Wish I could give zero stars. If you call in the 1-800, no one knows what’s going on. You will get different answers from different agents. I was told I could cancel one of my vehicle’s insurance 2 days prior to the insurance auto-drafting from my account to avoid the deduction, that was not accurate. I called back and was told I would be refunded. Did not get a refund. I was told it would credit towards the rest of my premium even though the remaining premium on the one vehicle was much less than the vehicle I removed. When I asked what the new amount being drafted from my account would be, it was the same as prior, no credit. Who knows where the additional money was going. I went back and forth with the call center and my local agent. All while being told inaccurate info from all employees.

I decided to cancel the insurance altogether and was told I’d be issued a full refund that way. They decided to send only a partial refund of what was deducted from my bank account, even though my local agent told me I’d receive a full refund. Spent 20 min on the phone with the call center while the rep I spoke with figured out why that was the case. Was told it was because I hadn’t paid enough the prior months that I was insured through them! Then why weren’t my previous payments higher, if I wasn’t paying what was owed for the vehicles.

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Rated with 1 star
Verified Reviewer
Original review: Jan. 21, 2021

I was hit by one of their policy holders in November 2020, it’s now January and I still haven’t had anything done to my vehicle. The policy holder received a ticket and avoided answering her phone when they called. They deemed it a loss even tho I paid half of the damages out of pocket. We got the estimate down to $952 but they still refuse to pay. They said they already deemed it a total loss and can’t change it. My vehicle is worth over $2000 in their opinion. I’m a single mother with 1 car and they don’t care. This car is only damaged on the headlight the side bumper. I’m not gonna have my car as totaled Bc they don’t want to fix it. This insurance company is fraudulent and unfair. They don’t care their policy holder was at fault. They will do anything to not pay.

2 people found this review helpful

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    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: July 23, 2020

    Don't trust these people! I added my daughter as a driver just in case she ever needed to drive my car and this company doubled my premium!! I called and spoke with the office in Brentwood and they won't change it. No wonder they have such a poor rating online. I'm switching companies!

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 11, 2020

    I had the worst experience ever with this company. Signed up with an agent last Friday, and called my previous insurance to cancel I was asked why. After explaining was told loyal customer for 8 years so rate dropped so won't leave. Texted agent to inform. I contacted Alfa/Trexis to inform canceling and reason why. Told write letter sign date then email customer service. I did it. Was emailed that will take 24 to 48 hours for underwriting to process. I called to find out refund status to issue said 48 hours, and has to cancel policy but when called with account number stated not valid so knew canceled. Check bank account payment posted saying pending. I called my bank was told a week to take hold off.

    Called Trexis a nice gentleman spoke with stated shouldn't be, and will look onto it. He did call back but said still looking in it. Waited 2 hours no call. Called Trexis back. Told it's no hold for a week. Informed why would bank lie. I told them calling my attorney. I did call lawyer, and informed details. Before they could call them I checked my account money posted. I've never dealt with this and never will again. Do review on company before signing up. Ridiculous.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 8, 2020

    I have full coverage with this company, my deductible is of 1000$. I have a BMW convertible that the back window was broken with the cloth on the back of the car, they told me since my car is a 2008 they don’t cover for new parts and that through a 3rd party online the window and everything else would be less than 900 $, they don’t want to be responsible. I do not recommend this company at all. BMW is writing me an estimate of 5600$ and 3400 are in parts only.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: May 11, 2020

    I have paid for roadside assistance for several years and today was the first time I tried to use it. I was maybe 4 miles from my house and needed to be towed home. They wanted me to pay $75 out of pocket to be towed home. What is the point of roadside assistance if you have to pay to be towed less than 4 miles. I will be dropping Alfa first thing in the morning as soon as other insurance companies are open to get a quote. I will have a new insurance company and never again will I use Alfa.

    16 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 6, 2020

    The worst company there ever was. I called 15 times to extend my rental and no one answered. I finally blocked my number, called back and got to speak with Elizabeth **. She automatically knew what I needed even tho she wouldn’t return calls or emails. They won’t extend and couldn’t give me a solid reason and wait 'til the last day of the rental. The body shop told me he’s had nothing but trouble out of this company as well as other insurance companies. He’s had to pay for several others rental because of Trexis. I wouldn’t recommend this company to anyone total scam and rip off!!!

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 10, 2019

    They are the worst insurance company I have ever had and will no longer do business with them. Hit a deer and they totalled my car for half of blue book value and never had a clam in two years paying full coverage.

    15 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: Sept. 9, 2019

    I decided not to renew my policy with Alfa my agent Chun, regarding this. Chun advised me to send an email to her of my wishes to not renew, in which I did exactly that. About a week later, Alfa Ins Co. drafted the renewal amount from my account, although I followed the instructions of my agent. When I notified my agent about the draft she told me it was too late to stop the transaction. My agent never said anything regarding this during our last conversation. I waited for the return of my money for a week. I called my agent, Chun and left voicemails, I didn't receive a call hack. I called Alfa's corporate office. I was told that my check was issued on the 3rd HOWEVER it had not been mailed as of yet...10 days later. UNPROFESSIONAL!!

    13 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 8, 2019

    I can't even begin to describe how frustrated I am with Alfa insurance. A year ago when I was moving, I could not reach my Alfa agent. Apparently he had retired and no one bothered to notify me of who was handling my insurance. I spent 2 weeks on the phone and via emails. And finally someone named Rachel at Alfa Insurance - Doug Blevins Agency. I received by new policy. But when I got the invoice, there was a cost difference (more?). I wasn't provided with a very good answer.

    In July 2019, I received my bill which had gone up again. I emailed Rachel. I got this email doesn't exist response? Finally, got someone at the Alfa Insurance - Doug Blevins Agency. Basically, because I live in town close to my job, I am expected to pay more in insurance. The person suggested I move way out to where they are. I would have lower rates and a 1-2 hour commute. I didn't find this very helpful. Then I realized this week, I did not receive an invoice. I paid online as soon as I realized this. I called Alfa Insurance - Doug Blevins Agency again and asked what happened, Hannah didn't really give me a good reason why. When I asked what we could do to keep it from happening again, she basically said, "We can't help it if it gets lost in the mail."

    9 people found this review helpful
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    Alfa Auto Insurance Company Information

    Company Name:
    Alfa
    Website:
    www.alfainsurance.com