Members of Assisted Living Federation of America (ALFA) can get auto insurance through ALFA Insurance. The company doesn't participate in *ConsumerAffairs insurance program, powered by InsuraMatch. To get quotes from verified partners, call InsuraMatch today.
Alfa Auto Insurance offers standard and non-standard car insurance to 10 states in the South and part of the Midwest, with core operations in Alabama, Georgia and Mississippi. Services can be accessed online, through agents or via its smartphone app. Positive reviewers are happy with their claims experiences and are likely to renew their policy.
- Lower rates than the national average
- Low complaint index
- Excellent financial strength rating
- Special discounts and benefits for AFF (Alabama Farmers Association) members
- Coverage for loss of clothing and luggage in a crash
- No discounts for seniors, military members and multiple vehicles
- Limited coverage to 10 states
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I can't even begin to describe how frustrated I am with Alfa insurance. A year ago when I was moving, I could not reach my Alfa agent. Apparently he had retired and no one bothered to notify me of who was handling my insurance. I spent 2 weeks on the phone and via emails. And finally someone named Rachel at Alfa Insurance - Doug Blevins Agency. I received by new policy. But when I got the invoice, there was a cost difference (more?). I wasn't provided with a very good answer.
In July 2019, I received my bill which had gone up again. I emailed Rachel. I got this email doesn't exist response? Finally, got someone at the Alfa Insurance - Doug Blevins Agency. Basically, because I live in town close to my job, I am expected to pay more in insurance. The person suggested I move way out to where they are. I would have lower rates and a 1-2 hour commute. I didn't find this very helpful. Then I realized this week, I did not receive an invoice. I paid online as soon as I realized this. I called Alfa Insurance - Doug Blevins Agency again and asked what happened, Hannah didn't really give me a good reason why. When I asked what we could do to keep it from happening again, she basically said, "We can't help it if it gets lost in the mail."
I've been with this Trexis company almost 2 yrs now. Never made a claim until recently. They denied the claim in one day! And when I was trying to get an explanation as to why the adjuster was very rude and also hung up on me. I've been trying to call back to get more information and no one will answer or return my calls. Be beware this company is a total RIP off!
Called in regards of getting a quote and adding a driver and was never given a quote due to stating I want to add an additional driver. Very rude. When policy is over plan to terminate due to how I was spoken to by worker Shandy and manager Gaye **. Very bad representatives.
First of all, I had Alfa for approx 2 years. My home, Harley Davidson and Ford Truck were insured. I paid 6 months in advance to save a little. The good, I had a Harley accident and they were great, helped me quite a bit (no fault accident). The bad? They raised my home ins. through a third party company almost 200 bucks this last time and did not notify me, It was lousy coverage. I went through USAA and got about the same price with triple the coverage for 200 less. My vehicle policy was cheaper as well with better coverage. I was going to keep the Harley ins. with them but told me basically all or nothing, greedy much? Then there is the yearly membership, what a joke. Why would I pay these people for a membership? Better prices? Not, better coverage, not. Your membership income really adds up when you take into account all the people paying. All the others have no membership fee.
Someone hit my car, a fender bender in a parking lot which lead to the nightmare of dealing with his insurance company. He even claimed full responsibility, I couldn't imagine dealing with this company if it was contested. This is a 50k brand new Lexus and initially they wanted to give just $550 for the repair! Even though multiple body shops estimated it at $1200. I finally got them to agree to more by paying the body shop directly which lead to them HAGGLING with the body shop over pennies, not only that but they were not responsive to the body shop's calls for approvals. The body shop actually ended up calling ME to complain that they were not getting responses from Alfa Insurance DAYS later.
On top of that they didn't pay for a car rental so I'm stuck without a car for over half a month because of this horrible horrible penny pinching insurance company that doesn't call people back. They'll answer the phone right away but getting to talk to an actual adjuster who does the approvals is like an act of congress. Stay far far away from this horrible company or you might be without a car for almost a month so they can try to save a few hundred dollars.
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So this weekend I was hit by a woman insured with Alfa. I immediately called the police. When they arrived I told the officer my side of the story. The woman didn’t speak English well but was able to say she was sorry and that she didn’t see. She told the officer that she didn’t see me and said the word accident. The officer told me that she admitted to being at fault and to submit a claim. I called her insurance about an hour after the accident. The lady gives me the name of my adjuster and the reference/claim number. The accident happened on Saturday 11/24/18.
On Monday morning 11/26/18 I called my adjuster. She answered on the first ring. I told her my situation and asked her if they would provide a rental. She said yes but she needed to speak to the insured to find out her side. I told the adjuster that the woman did admit fault to the police officer. She said that she still would have to speak with her and that she would call me back. Within that time I started reading these reviews and I hope it doesn’t happen to me. I got an estimate and the damage is about $3500. I decided to find the lady on Facebook and used Google Translate to communicate. I asked her if she could call the adjuster back. The Spanish lady said she just got off work and would call. I called the adjuster back and she said she contacted the lady and she has until 11/28/18 to follow up. We shall see.
When we relocated to Alabama we had to switch insurance companies for our automobiles. We contacted multiple places looking for the best coverage at an affordable rate. Most of them were pretty competitive with each other. ALFA Insurance was at the bottom of our list of companies to call, because we had never heard of them before finding their website online. The lady we spoke to seemed very knowledgeable and she said she would beat any other rate we had received. She not only beat the rate, but gave us more coverage than we even inquired about. We have only had to file one small claim, but the process was very simple. Our rates did not go up after the claim. I highly recommend ALFA Insurance.
This company sent me a letter saying I had "no right" to mitigate my repairs and then two days later sent me a letter telling to do just that since they had excess claims with the accident since it was multi-vehicle. The person totaled my car and they won't pay the rental. Their adjustor totaled my car but no payout? They won't return my calls. I'm just told to take care of everything myself and then at some point in the future they may have a resolution to my claim. Unbelievable.
This is the second time, and the service has not improved! I called in a deer collision, left a voice mail. Had to take the day off. Called again, talked to an agent, described the incident, I even gave a police report. I was promised to get a call around noon at the latest. Well, I had to wait until 4.32pm to get a call. Just a bad experience all around.
The customer service reps and managers are rude, interrupt you when you are trying to explain the issue at hand. The managers do not know for certain the company policies. I was inconvenience after two years of being a policyholder and was finally told the type of policy I have is not valid. Please be caution when thinking about switching to this company.
Alfa Auto Insurance Company Information
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