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I wish that I didn't even have to give this company 1 star. I would give negative if I could... Back in April, my husband's friend had borrowed one of our cars that we weren't driving, for a couple of days while his was being worked on. He was taking his girls to school one morning and while sitting in the drop-off line, the woman in front of him, who was insured by TREXIS (previously ALFA), put the car in reverse, instead of drive, and completely ran up on the hood of our car. They filed a report with the officer on the scene and filled out all the information for the 2 drivers and the owner of the vehicles and insurance information, so TREXIS had our information as the owners of the vehicle, but didn't pay attention to it, so they started contacting my husband's friend about the claim.
We thought this was normal at first because they needed his statement about what happened, but then they continued to treat him as the owner and discuss payment and repair information. He informed them that he was not the owner and they needed to contact us, but the next day they continued to contact him as if he never even addressed it. This went on for 3 months until he finally told them for the last time to stop calling him because he is not the owner and cannot make those decisions. They even sent a check for part of the damages in HIS NAME, without verifying that they were making it out to the correct person. He could have taken that money if he was a dishonest person!
But this isn't even the worst part. Once they finally listened about who to contact, they start reaching out to my husband and he asks me to be the one to talk to them and work everything out. So I call the adjuster and introduce myself and ask him to update me on what all is going on since this is my first time talking to him. He immediately starts telling me that they are totaling out the car because the damage is too much and that they have sat on this for too long and need to settle ASAP. First of all, it is their fault that it was drug out for 3 months because they had been contacting the wrong person!
Second of all, the only damage was a little of the front bumper and the hood, but they want to total it?! So, I ask why and was told that the value of the car is way below what it actually is. I ask for a copy of the valuation and the things they put on there to knock the price down was a flat out lie. They knocked value off for holes and tears in the interior, when there are literally not ANY. They knocked value off because the windows were not tinted and they absolutely are! I could go on and on, but anyways, I asked them to provide pictures of these things that they are claiming and instead I just get ignored or given some excuse as to why they won't. I argue with them about this and offered to submit any sort of documentation that they would like to back this up and was told that they would not accept anything from us to re-evaluate and that their value is firm and they will not budge.
So, I tell them that I also am not going to budge, because I am firm on what I know the value is, as well. I should also add that actually having these conversations are like pulling teeth, because I would put in several phone calls, voicemails and emails to the adjuster, before he would ever finally call me or email me back. After literally only 2 conversations with him and trying to come to an agreement. I get an email stating that due to my unwillingness to come to a settlement agreement, after multiple attempts, that they have no choice but to close the claim! My unwillingness?! Multiple attempts?! We only talked twice and I had to chase him down for days just to have those conversations!
This is a long rant, but I think everyone should beware of this company and know exactly what they are like. The whole time I have dealt with them they have been rude and unprofessional and you can tell that they have no desire to provide even decent customer service. Even when I contacted the supervisor, he was just as rude and unhelpful. They will lowball you and do anything they can to keep from paying you what you are owed. So now we are in a position where they want to total out our car, but won't give enough money to replace it and put us back in the position that we were before the accident. The accident that wasn't our fault! This is unacceptable and judging by all these other comments, this seems to be just the way they do business. Someone is going to have to step in and put a stop to this.
I was ok with the customer service at first, downhill from there. If you wanna pay your bill in person, there is a fee for that. Also, bill has gone up so high it's more than my car payment, that's full coverage on a financed 2011 Camry. Ridiculous. I have recently gotten 3 quotes so far from other reputable companies. All of them cost less than half what I am paying now. Progressive offered the best amenities with roadside assistance and loan payoff selected and it was still way cheaper than ALFA. The increases really jumped when they announced their name change to TREXIS. Everyone I know is looking to switch from ALFA. Also if you are in an accident and the other party has ALFA, they will say neither party is at fault to go up on both parties' rates. When they tack on the dues for membership, it's basically a second car payment folks. I've been a member for almost a year and my parents, members for 8 years. Good luck out there.
Alfa requires you to join their club with dues. No more. Premiums increased too much. I found better coverage and savings of 200.00 per year.
Do not use Trexis. Their rates are higher than anyone and they will do anything to cheat you out of money. I was paid up through June 26 and canceled June 16th for one vehicle and June 18th for the second. I went over all of this on the phone with the agent who assured me I would receive a check but instead I was sent a bill for more, $17.36 because of a multi vehicle discount. The agent I spoke outright lied to me or I would have canceled both vehicles on the same date. I was lied to outright multiple times and their prices are absurd which is why I canceled. DO NOT USE. THEY ARE NOTHING BUT LIARS.
I called in to make a payment they overcharged my card a $100. It's been 7 days. I've called. They promise to call me back every day. No callback, no money back, no nothing. This place sucks. There's never even a manager to on-site when you call. So unprofessional. They will get not one more dollar of my money. Pretty much I just have to suck it up as they stole my money!! It has been reported to the Better Business Bureau!
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We have had Alfa since 1975. They have always been fair, tried to meet our needs for our cars, never treated us bad and have paid us every time on a claim. When we bought the insurance we went in and told the agent what we wanted and what we expected. The agent was always friendly and wanting to work with us. He told us what was available and suggested things that we should include that we did not think of.
Claim on car accident. Never was able to get in contact with agent Lisa **. Also they have a p.o box. Hard to contact them, almost like they are set up to avoid the customer. When I finally got in touch no help. Bad company. Mr Daryl ** or ** was rude and not helpful. I know that I'm not the only person trying to get my claim adjuster to complete their job, but it appears that they try to find every loophole to not take off anything. I’m going to the news media to see if they can get some answers. Not mad just looking to get this behind. My thanks.
I changed all my car insurance to Alfa Auto Insurance in August of 2016 because the low balled State Farm. The first six months they went up. I was told the reason was there were additional days in the next six months. I was never told a price based on daily rate. Anyway - had an accident. They canceled my insurance on all four of our vehicles including our Harley which I do not have a license to drive. Never ever use Alfa. They doubled charged me for one day. I went back with State Farm. Thank goodness and will never leave them again. Wanted to give everyone a heads up on how they will low ball other insurance companies and then go up on you.
My car was hit by their client - They never return any of my calls! Then when I finally talk to someone she was nasty. I just felt like everything was so unprofessional. Her supervisor was the worst. What a nightmare???
I have had insurance with Alfa Auto Insurance for over 20 years. I have never filed a claim against my insurance in those 20+ years. I have a clean driving record with no speeding tickets. I just turned 56 years old (I thought your rates lowered as you got older) I got my bill last month and my insurance rate has increased from $130.00 per month to $170.00 per month. I do not understand why my rate was increased $40 per month. I think this is ridiculous. Looking for another insurance carrier this week.
2 claims on two of our cars on 10/25/17 at 3:30 pm. As I was making a right hand turn I was hit on the right side. After the other person would not pay I turned to Alfa my company. Wrong. They would not cover me because I was delivering newspaper for a friend, now I may lose my license from my State cause Alfa told them I was not insurance when the accident happen. They told the Indiana BMV that I had NO insurance.
December 16, 2017 my Wife's car was rear ended while it was parked. Nobody damaged but it was pushed 10 to 12 inches forward that it broke the left axle and the tranny would not go into drive or reverse and park is out. They do not like to pay and they like to drag their feet on doing anything they did. Call it a totaled lost and only gave her $50.00 for her car. Just in luck we had Gap Coverage to cover the loan. This company needs to be put out of business.
Florida residents traveling to Ohio when the accident occurred. Type of Claim: Automobile: Collision - Rear end. I hope to never EVER have to deal with Alfa Auto again. The crash occurred 11/10/17 at 5:55 AM when we were rear-ended by a driver who had fallen asleep at the wheel. Fast-forward to the claims process. We ultimately ended up going through our own insurance company, USAA, who will subrogate the repair charges on our behalf. We chose to go with our insurance because we were unable to begin a claim with Alfa Auto. However, once we initiated the claim with USAA the Alfa’s estimator reached out to us. By that time, we had already taken our vehicle to a USAA-supported collision center for estimated damages and scheduled for a drop-off date to repair.
Unfortunately, 11/10/17 was the begin leg of our trip. We live in Florida and were driving up to Ohio with our two kids for my father-in-law’s funeral. The crash pushed us behind schedule, so we did not seek medical care. Plus, my wife is a physician and didn't see anything out of the ordinary. Looking back, we should have at least went and documented our visit. Especially knowing the hoops we've had to jump through just to get a rental car. We did not return to Florida until 11/17/17. Moreover, and we were left with no other option than to drive back in the same vehicle we were rear-ended in. Alfa Auto seemed too indifferent to our situation.
Once we returned to Florida, the earliest we could schedule the vehicle to the repair shop was 12/11/17 – a whole month after-the-fact. Up until that point, Alfa refused to pay for a rental car and insisted that they would only pay for the period of days that the vehicle was in the repair shop. But this was not even the worst of it. It is now 12/18/17, and we have our rental until 12/22/17. Just received a call from the repair shop suggesting that they are not scheduled to complete the repairs until at least 12/28/17. Knowing that this was a likely outcome (especially during the holidays nearing the end of the month), I have spent the past two weeks, on and off, trying to get Alfa Auto to pay for the extended rental fees. Additionally, this has really thrown a wrench into our holiday travel plans. We had scheduled to travel back up north (Ohio and Indiana) to visit with family. I have been on the phone insisting that their ‘policy’ is unrealistic and unfair.
At the end of the day, we ended up coming out of pocket to extend our rental until 1/2/18. This is because we refuse to let this incident interrupt our time with family. It is just sooo frustrating that businesses do stuff like this. Honestly, it is the only reason I am posting. I have probably made six consumer reviews over the past fifteen years (both, good and bad).
To recap, 11/10/17: We were rear-ended by a vehicle going 60 mph on the highway by a driver who fell asleep at the wheel traveling well over 60 mph (considering the damages sustained). Our vehicle remained operable but the other was disabled. 12/11/17: the earliest we could get our car in the repair shop. (Alfa would not pay for rental up to this date.*** received a total of $375.00 to reimburse us for what the perceived shop time. When I asked what happens when the repairs run into the New Year, the reply was more or less an interpretation that by cashing the check they have assumed that we have accepted that as the final payment.
I extended our rental until 1/2/17 so we did not have to wait day-to-day for updates on the repairs and miss spending the holiday season with family. Insurance carriers, let alone businesses, should not be able to treat people like this. I hope you read this and exclude Alfa Auto from your list of insurance carriers that you solicit quotes from in the future. P.S. More than happy to share whatever documents that I have on the accident as proof. Moreover, to share transcripts of my conversations with them.
Filing a claim took a long time, and then after that, (no fault no ticket) insurance payment doubled. From day one Alfa Auto Insurance made a major mistake on my bank deduction and when I found it, this was difficult to clear up.
Worst customer service. It has been more than a month that I've been waiting for a check. Every time I called the customer service they treat me like crap or they hang up on me. My car is not in a good condition after the accident and it's getting worse. After my problem is resolved I will change this crappy insurance.
If we could give neg stars, I would. This review is based on an accident that occurred on a Friday morning around 6:45 AM, streets were wet with rain just ending. My car was stopped at a red light when a driver with Alfa Vision Insurance ran into the rear of our vehicle. The collision caused both of his (the Alfa Insured) front airbags to deploy & the Alfa Insured was cited.
The rear bumper and drivers side rear wheel well is pushed into tire resulting in the car not being drivable. The claim advocate/owner does not answer her phone or return phone calls. After researching for a phone number (877-384-7466) and with a claim number in hand, I finally reached a live person but, not the claim advocate/owner and we were authorized a rental car; some three days after the accident. However, there was no information provided as to when an appraiser will look at the car.
Wanting to get the car repaired, we tried to find out when an appraiser will come and appraise the damage so the vehicle could be towed to the body shop. Today, one week later, I did get to talk to Supervisor who was of little help. However, I did get 2 phone number (one of them being disconnected with the other going to voicemail) of an Independent Appraiser. I called to Supervisor a 2nd time and she did comment that if I wanted to, I could go through my insurance. She stated if we wish to have Alfa Vision to work the claim; we would have to wait for their independent adjuster. To wrap this up: the accident occurred over 7 days ago, our car not drivable, it is sitting in the garage waiting for who knows how long before an adjuster does the appraisal. Once this claim is settled, a complaint to the state will follow.
I have been a customer with ALFA for over 17 years and picked that account up from my father who has had service with them even longer. I have the payment drafted every month so I do not have to worry about getting the bill in on time due to me traveling for work. A few months ago I noticed my monthly draft wasn't coming out and when I called them they stated I had not paid my $29/year membership fee and had discontinued my insurance! I had moved during the time and never even seen a bill come through. I then asked them about getting it reinstated and they gave me an astronomical fee so I left and went with a different carrier. I am absolutely disgusted with their customer service. They lost a lifetime customer over $29, which they could have easily drawn from my account.
This by far the worse insurance company to deal with. Last month our vehicle was hit and the person driving gave us the insurance information for this company. We filed a claim so we could get the repairs fixed. It was a joke try to get a hold of them. Once we contacted our insurance company and they would be able to get right through to the agent. Took almost two weeks for an insurance adjuster to come look at the damages when he did finally come it was on a Wed. and that week on a Fri. we get told our claim was denied 'cause the person driving the vehicle wasn't listed on the insurance. So now we are screwed out of getting our car fixed 'cause of someone driving the vehicle and not listed on the insurance. We shouldn't have to pay out a deductible and have our insurance rates go up for a wreck that wasn't our fault.
One of their insured hit my family from behind while they were stopped at a red light. The adjusters refuse to return calls or emails, we've had to fight to hear anything from them. Meanwhile, we are stuck with no transportation and I have serious health issues and we have a 7 year old. I see from reviews it's a common issue so might I suggest we all pull together and file a class action lawsuit??
Absolute worst experience ever! They deserve a big fat zero! My story started when I decided I was going to shop around for better rates. My oldest son had 2 tickets and he also hit a pole in a parking deck so we knew we would have to pay more however I felt like I could get a better deal so I started looking. I called my local Alfa Office, gave them all of our information, including driver's license numbers and social security numbers. They quoted me a price of $384.91 which was less than the $450.00 that my current insurance company was going to charge me so I agreed. They even told me that if I moved my home owners policy to them it would drop it to $351.00 per month. I paid a 38.00 fee to join their "Farmer's Federation" and paid my $384.91. I signed all documents electronically and they sent back my insurance cards.
About 3 weeks later I received a call stating that since my oldest son had 2 tickets and hit the pole in the parking deck they refused to cover him under our policy. He couldn't even drive our cars. She said that when they originally ran his driver's license that the wreck didn't come up. I found out later that they typed in his driver's license number wrong. However, I told her initially that he had 2 tickets and had hit a pole in a parking deck. They offered him a high risk policy for $157.00 a month and she told me that should make our monthly premium go down if we move him off but, she would have to find out how much and call me back.
Finally after 2 days waiting to hear something I called them back. She was at lunch but, did call me back and left me a voicemail stating matter of fact like that our policy was going to be $423.00 a month and our son's would be $157.00. I called her back immediately and found out that they punish you if you have a driver that lives in your house that they consider high risk. Your whole family becomes high risk even though they won't allow the high driver to even drive any of your cars but, the one that is covered under the high risk policy that he is on. They gave us 10 days to switch my son to his own policy or find other coverage. When I got home from work the day all of this happened I had a revised policy from Alfa in my mailbox stating that my new payment was $405.00 a month for all 4 of us to be on this policy. There was no mention of my oldest son going on a separate policy or being high risk.
I called the agent and she had no answers as to why I received this. She said she tried to call her boss and couldn't get him. It was about a week of back and forth, they would go days and not call or give me any update. I would call them back and they would say they were trying to figure out what went wrong. I told the agent that I had not received anything in writing stating that our oldest son would be taken off our policy and put on a high risk policy. She said most people just like to have someone call them and give them information and they don't want it in writing. I find that strange or maybe I am strange but, I like it in writing.
By this time it was time for my automatic draft to come out. I asked them to take my policy off of automatic draft since I would not be renewing with them and I needed that money to secure another policy. They said they couldn't do that. They said they would have to let it draft then they would reimburse me when I cancelled. I had a fit and the agent made several calls and after a day of back and forth they agreed to take it off of auto draft. They wouldn't even refund me the 38.00 that I paid to join the Farmer's Federation. Also, I cancelled my policy on the 30th of the month, the day before the policy ended on the 31st and I have yet to receive a refund. I'm sure it would be a very small amount however, it is the principle of the matter.
The best part of this ordeal is that it led us to USAA for coverage where they determined that our oldest son was not a high risk driver (the accident where he hit the pole only did damage to our car, so no penalty) and his policy (he just graduated from college so we put his car in his name) is $63.00 a month for way more coverage than Alfa offered. Additionally, the other 3 of us are on a policy that is $284.00 a month for way more coverage as well. It appears to me that Alfa is very crooked and I would never recommend them to anyone.
Full coverage insurance on 2002 well maintained SUV with recent inspection. On my way to babysit grandchild family of deers was at the turning point and dodging caused the bottom to hit the pavement that caused the differential to break. Had car towed by A1 and all personal belongings were missing and empty glove compartment with important papers missing including registration card. They first denied moving anything, second it is in a box, third Alfa refused to deal with their towing company after admitting the Envoy was totaled.
Week later received call "mechanical failure from an oil leak", not true just inspected week or so. Returned vehicle, never compensated. A Rep affiliated with them told me "number 1 excuse they're going to tell you is mechanical failure to avoid the payoff". This company is not ethical and should stop saying based on religion. DO NOT USE THIS CON ARTIST TACTIC. Go to a honest and legit company. Don't recommend family or friends for the pricing.
I had an accident in June, 2016. I was cited for running a light, but I feel like the other party ran the light, as I was t-boned. I didn't have insurance on my car, and subsequently, my license was suspended. I was forced to maintain FR (financial responsibility bond) for 3 years, and very few insurance companies in Ohio will work with you on this without charging very large premiums.
I found Alfa on the internet, and their prices, while somewhat high, were lower than most, and I was able to secure my Sr22 bond with the state of Ohio. But since, I have had very negative experiences with Alfa. Their customer service is terrible, very rude, and you cannot get the information you require without haggling with them for a while. Very unprofessional. I hate this company, and after reading other reviews, I gather I'm not the only one.
I will be seeking a new company ASAP. Paying a higher premium for a FR bond with legal financial limits will be well worth it to have a reputable company behind me. Alfa should not be in business, and I don't see how they have not been closed down yet. My advice to everyone: Do NOT pay these people for insurance coverage; it seems like a total scam to me, and it seems as though they do not want to pay anything for their customers, even with the proper documentation. Very disappointing, to say the least.
My daughter and I were hit by a drunk driver that was insured by Alfa. The driver was arrested and charged with DUI and hit and run, as he left the scene of the accident. He was found just a few minutes later after the accident at his residence and arrested. I was given his insurance information by the arresting officer. I have been in contact with Alfa, they came to my house to do an estimate and I haven't heard from them since. I have left multiple messages for Sean, my claims guy, who doesn't return calls. Then after a week of calling and no response from Sean, he then goes on vacation. He left names and contact information of other claims people while he is out, but they don't return calls either.
The last time I talked to someone at Alfa, they said I was more than welcome to file a claim with my own insurance company instead. I was appalled... Why would I want my insurance to cover it when their driver did nothing wrong? Furthermore, I don't have another car to drive while mine is in the shop so I need Alfa to do the right thing and cover my car repairs and cover a rental car like they said they would. I am not leaving any more messages for them, as I have done all I can, I am at a point that I have to simply contact an attorney.
My wife was hit by an Alfa insured driver 10 days ago and the ALFA agent is impossible to get either on email or phone. The other party was clearly charged with "failing to yield the right of way" and all they will say is "responsibility is still in question". Meanwhile we are out of a car since it is not drivable. What is it with this company. I worked for an insurance company for 32 years and I have never seen such unprofessional service. Get on the ball ALFA, and do the right thing.
Alfa is still pretty new to me but they are fair priced. They take the money out of my debit card on the same day every month. I did research before I decided on them and they had a good rating.
My overall experience with Alfa has been positive. For example, I wasn't aware the company had transitioned to an outside provider for towing services. I experienced mechanical failure and paid for 2 tows. Afterwards, when I submitted my receipts for payment the company still honored the receipts and reimbursed me for my expenses. Also, I like the fairness and availability of my agent's office.
I was in an accident with a person who has Alfa Insurance. I wasn't even in the car and she backed into me causing damage to my fender and my rim. Every time I try to call the claims adjuster all I get is voicemail. And they didn't send enough money for my car to be repaired properly. This is the suckiest insurance company I have ever had to deal with.
My neighbor hit my car while he was parking. He has filed a claim for the same. I was waited for quite long to get a call from the Alfa, then I started calling them. I was calling them more than 10 times per day and recorded my concerns. No action on my request, no callback or nothing as of now.
My son's friend jumped in my car last Saturday night and never came back. A deputy sheriff got in touch with me on Sunday morning. Said my vehicle had been found stuck in the mud and the boy that took off in my car the boy was out of the car had been driving on suspended license but he didn't charge him because he was out of the car. So ok it had been wrecked, the belt was off of it and tow truck driver said when he got there the car was hot from where the boy had been trying to get the car out all night of the mud with the belt thrown off.
Long story short the adjuster more or less called me a liar today. Said he called the boy's mother and the mother said "no he was out of town that night" after a sheriff got in touch with me and told me he had this boy and his mother was coming after him. I hate this company. I would not recommend to anyone. I'm changing as soon as this is settled. I do not like being called a liar!!! The theft adjuster Brad was very unprofessional.
I had an accident on Oct. 27th, 2015. A drunk driver passed me while I was making a left-hand turn. He was running 70 in a 45 zone. My estimated speed was 5 mph. He had no license or insurance. Today is March 17th, 2017. Let's just say all I received from them was a car payoff of 9600 and I owed 13k so I'm stuck with the remaining balance of 4400 hundred bucks and 5000 for medical bills which was on my insurance policy. When I first asked about my medical pay they said, "We don't pay that to you. We pay your bills with that." So then I got a lawyer. It took over a year to receive money for medical pay. That's even with my lawyer.
My lawyer has been calling and calling. He tried contacting Alfa attorney with numerous emails and left countless numbers of voicemails. He only talked to Alfa lawyer twice out of almost 2 years. He sent forms for the lawyer to answer so we can get a trial date since we can't settle because they're trying to lowball me sooooo bad. The lawyer refuse to fill out the forms. We finally got a court order to make him fill out the paperwork and answer questions in front of a judge so we can go forward. DO NOT GET ALFA. THEY TREAT YOU LIKE TRASH. THEY'RE UNPROFESSIONAL AND GIVE ZERO CARES ABOUT YOU OR YOUR PROPERTY. Long as you pay them and don't have any accidents you'll be fine. I give them a negative 6 stars.
I was rear ended on 09/7/16 by an Alfa Specialty Insurance insured. I had to set up my own rental car which I had from 10/6/16-11/2/16. I paid $781.74 out of pocket. Alfa Specialty Insurance is refusing to pay the entire amount stating they only pay 11 days. The adjuster Jason wouldn't return numerous calls or emails made to him. How would I know they only pay 11 days? At no time during the time I had the car rental did Jason contact me. I feel they owe me the entire amount. What was I to drive while my car was being repaired. This was a horrible experience with this company. The adjuster Jason was unprofessional to work with the entire time. He wouldn't return calls or emails.
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