Consumer Complaints and Reviews
We were rear-ended on December 17th by a minor. My wife was sent to the ER via ambulance. The kid was cited for following too close. We were at a dead stop and he pushed us over 2 feet on dry pavement. I obtained a police report which included his insurance company. I filed a claim with his insurance and waited for a call. I got the call, just not the one I wanted. The other driver did not have insurance at all. Their coverage had lapsed and they did not renew. I have called daily since then to notify Alfa about this. No reply. No emails returned. I have called 8 times today and left voicemails each time. I have sent numerous emails. I am now getting an attorney involved. DO NOT USE THIS COMPANY. Even if they are your insurance, they will not follow up, they will not contact you, etc. God forbid you get hit by one of their customers. I am cancelling this crap as soon as I can. If I could give 1/4 star I would do it. They are **!!
We were hit by a driver with Alfa Insurance over 3 months ago. Even though they have admitted their driver was at fault they will not pay us what we are owed, they will not answer calls, and they will not return calls when we leave messages. We have not been able to reach anyone in almost a month now.
Their insured policyholder failed to yield the right away on 10/5/16. It's 10/13/16 and I have yet to speak with Bethany ** the adjuster. I ended up filing the claim with my insurance company and paying my own deductible so that I could get my car fix. I have emailed and called her multiple times. She has only returned my call once and I was at work. Tried calling her right back and nothing. She only responded to one email and nothing else. This is the worst insurance possible. My insurance company will go after them to collect the monies owed. It ridiculous that I have called over 20 times and only receieved 1 callback. Hopefully no one else gets hit by anyone with this trashy insurance. You are for sure going to get the runaround.
My car and my back was slammed into while sitting at a red light by an ALFA insurer who was playing on his cell phone. I was injured pretty bad and car was damaged severely. The adjuster would never return my calls and his supervisor was just as bad. I have been without a car or a rental for 2 weeks now. I am getting a lawyer, hopefully that helps. ALFA insurance are the worst people to deal with. Now their insured driver is stating another car hit him which caused him to slam me... SUCH A LIE... and ALFA is believing this lie. I have witness statements and all. Still nothing. I am in so much back pain and ALFA could care less.
Their customer failed to yield and pulled out in front of me on hwy. This accident happened almost a month ago. I called multi times a day, customer service is very rude and then to be told you will now something by end of day. Well it's the end of day and their office is closed. My car was totaled out and I have nothing to drive. So anyone dealing with this insurance company don't plan on them to settle anytime soon.
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An Alfa insurance holder backed into my parked car. It took me 25+ calls and emails to get them to respond to my claim... and over 2 months to finally get it fixed. I did everything I could to work with them... but they were generally unresponsive, slow and in the end stuck me with $50 on the rental car I needed for 5 days while my car was being fixed. I tried to get this rental car thing paid by Alfa... but they would not respond after repeated messages, emails, etc. Eventually Enterprise Car Rental company dropped the $50 charge even though it wasn't their fault.
Their customer crashed into my parked car, and destroyed it. I got a police report, and I had to deal with them to get an estimator out to estimate my damages so they can fix my car. It has been a week, and they have not sent anyone to estimate my car damage, I keep trying to call them but they keep ignoring me, my car is destroyed, I need to go to work, and get things done. But Alfa Insurance does not care! I don't know what I'm going to do now!! How is a fraud company like this operating legally in America? Are there any attorneys suing them for everything they are doing?
My daughter was involved in a car accident 3 weeks ago. I am the insurer. I know what it is like to deal with insurances but my car has not been seen. The adjusters don't call you back. You call their managers...they don't respond. It is torture. My car is wrecked. I have nothing else to drive and my own insurance company will not respond. If you have a choice between this company and another please chose the other.
I was hit by someone insured with Alfa Vision insurance, and which push me hit someone in front of me. Later, they denied, they said I hit someone in front of me, and they hit my car. So they agree to pay half of my medical bills and car repair. But they never pay me a penny for my medical bills, and I did call them couple hundred times already. It is really difficult to contact with some representative from that company. The accident was Dec 22, 2015, and it has been more than half years, and my bill has been collection company for couple months too. I do not know what I should do. Anyone has a idea?
Alpha Insurance is straight garbage. On June 10, 2016, I had a claim to vandalism and needed a tow. I had to search for hours on the internet to find a number for a tow to finally speak to someone and find out that I was lied to about road side service. But I had to pay for my own tow then get reimbursed. That is not what I was told when I got the policy. Therefore my car sit on the side of the highway and was vandalized. I only had a tire blow out and needed just the tow. But since I had to pay for the tow and God knows when I would ever get reimbursed for it I also had to replace a tire. So I had to let the car sit there on side of the road until the next day to get my tire replaced. I also noticed the damage of the vandalism to my vehicle and reported it to the insurance company Alpha. It took them a week of constant phone calls for them to send a man dressed like a woman with a deep voice to address my insurance claim.
Then I had to continue calling Alpha every day for a whole other week to see the status of my claim. No one would ever assist me or call me back. After 10 days I finally talked to someone I contacted and one person said that claim was being paid then another person said that they felt like the damage was not done on side of the road, that it was a prior damage. So of course they don't give a ** and have no intentions of ever paying my claim. If you have Alpha Insurance run now to your local Farm Bureau and get insurance. I will never make this mistake again.
My name is Lisa and I have recently been involved in a minor accident with minimum damage. I had recently switch from GEICO to Alfa Insurance because it was a better choice financial. The customer service that GEICO gave to us as policyholders was exceptional. My husband and I are both business owners and we are sticklers when it comes to common courtesy. My accident was on 6-9-16 and I am writing this because of my settlement from the assigned claims adjuster. I have accepted the decision that was enforced to me, but still have several unanswered questions. I have for two weeks trying to contact my adjuster from TN and have been ignored. He requested for me to fax over the police report which I did and this was to help with getting cost covered. I called today 6-28-16 and left messages, but still nothing.
My adjuster called back later in the day (finally after a week) with a very disturbing attitude. I had ask if he received my fax and he said to me that he gets a lot of faxes that I needed to be more specific with day and time. I let him know that I faxed it yesterday 6-27-16 in the am, but he brushed me off with "well... I didn't receive it." As our conversation carried on I then needed to ask several questions that I had not yet ask, and before I could ask he over talked me like robot (no compassion) to let me know again, I am under my deductible and will have to pay for repairs when I was not at fault. I was the one who was hit by another vehicle and had police come out. The girl that hit me was a teenager and didn't mean to cause the accident, but still did nevertheless. The accident occurred on private property which did not help. By the way... this law stinks.
My adjuster from Alfa Insurance located in TN was extremely rude and cut me off without letting find out some of my rights as my insurance co. and what I thought was going to be there for me and advocate. I was trying to find out why in the world we, he or Alfa did not make any attempts to contact the other parties' insurance. I understand the private property laws, but I also know what Subrogation means too. I am so disappointed in the way I have been treated by Alfa and their employees. It makes me wonder if this people even go through a training process and learn the grievances big or small that their policyholders go through before being pushed off to departments and department recordings especially since I have never been in an accident.
I wanted to write this because I needed to vent, but also to let everyone know that once a policyholder with Alfa that's it you are just that a piece of paper holder for them who pays storage fees to store the paper in wallet or glove box. So, the conclusion to this complaint is I tried calling to speak with a supervisor or corporate and left two messages on two different phone numbers that was in charge of TN claims adjusters, but guess what? NOTHING ALL DAY!!! I am swapping insurance companies first thing in the am and will never return. I will also make sure to let everyone I know to not choose this company for their insurance needs either...
We went to Walmart and we were hit backing out and we have to deal with Alfa. They sent a guy out and he had a car with a lot people in his car. He look at our truck and he did a estimate 215 dollars when I have a bad finder, and the company wants to close my case with no money. And I paid a lot of money every month, because I have a 16 year child driver. Me and the body shop has been going around and around with Alfa and they lie. I'm so tired of Alfa. They are one sorry insurance.
A client with a Alfa Auto Insurance policy holder hit my car front lights on 04/22/2016, called them. No answer for 2 weeks then received a call. They did not have pictures and police report so I got all the information and emailed it on the same day as well as a estimate of how much it will cost to fix my car. Wow no call for another 2 weeks then call me that my file was transferred to someone else in another department. When I asked was told they will called me.. I am still waiting.
I complained to customer service. No luck. I am still waiting. It has been more than a month my car without light and leaking water and broken parts. Wow what a business practice (Bad Faith Statue). I have provided all documents to them and still no feedback from anyone in that company. I have send them multiple emails and messages and document but I am still waiting to get my case solved. If someone can help me please advise me.
Alfa Insurance will not cover an accident I was in. We suffered damage to our vehicle and the claim adjuster told me several times that the other driver was not returning their calls. Now they say they cannot cover because the driver was not listed as an authorized driver on the policy. They will not provide me with a copy of the policy or language from the policy for review. This agency should not be authorized to issue policies. Find another company. And if another driver, who has Alfa, is at fault in an accident you are in you may want to get some cash upfront from the other party, because it seems there is little guarantee that Alfa will pay claim.
My daughter in law suffered damage to her home in Missouri in December of 2015. The Alfa insurance company was the insurer for the young man that ran in on the property and took out yard fence and yard swing. She still has no check or even an adjuster. I took pictures many months after damage and got a quote from Home Depot on fence repair but cannot hear from the company. Local agent said the claim had been closed. No adjuster or their supervisor will return our calls.
I have had Alfa for 19 1/2 years and in 2014 I filed a theft claim on my house and in 2015 I filed a claim on my roof due to a storm. Well now I have received a letter from them saying they will no longer renew my insurance due to claims.
I purchased their insurance in Jan. of 2016. I got into an accident on March 10th of 2016 which it was my fault.. and I told them that I started a new job to make sure I can page my truck payment which was delivered pizzas. Well I got a call from my girlfriend the trainee went on the car so I clocked out to go get her. Well I turn on the wrong road which was a 1 way and tried to correct myself but it was too late. So but the girl that hit me didn't have insurance so the next morning I spent all day trying to talk to the give them my statement and so did the girl that hit me.. Well they asked me proof of clock out which I sent them. Now they're saying they are sending my clamp to investigate because I don't have a ID. Number on my clock out..
So I got a letter in the mail today March 21, 2016 saying I'm being canceled for delivering pizzas which I asked before I started the job if I'm going to be covered and they told me yes. So I have a feeling I'm going to be fighting this company for a while which I'm going to get a lawyer involved. I suggest to anyone not to go through this company at all. I think it's a big scam and don't want to pay out so don't get them.
Been dealing with this company over a wreck for 30 days and because their person cannot speak English so the police could not get his side at the wreck for the police report. They have denied the claim. This company is nowhere near professional by the way they act and talk to people. They never even called the ones in my vehicle to get their statement or check on their condition. This is a horrible company to deal with.
My vehicle was in an accident and Alfa only authorize a rental for 2 days and the work took more 2 days and the rental car company is charging me now. Also, they do not want to pay the body shop for the work after the deductible and I had to pay.
My friend, my son and I were in an auto accident in February 2014. The other driver was at fault and was cited. All three of us were injured. After numerous extremely low-ball offers and more than two years later, we were forced to settle for an amount that barely covered costs and attorney's fees. A court date would have left us with less. And this is after they postponed mediation nine times. In my opinion, an insurance company like this should not be allowed to practice and should be investigated. What a lack of integrity and ethics. During depositions, the other driver didn't even show up. If you're unfortunate enough to be the victim of one of their clients, immediately get an attorney and one who's an absolute bulldog. And good luck.
Called them on Friday 1/22/ 2016 got a quote for a car that my son was buying. The next day we obtained the finances to purchase the car. Everything was approved and we put the down payment. Then when we called ALFA. They said they could not issue new insurance because there was a weather alert in our area. The weather alert was for 15 mph winds. My son could not drive his almost new car home. Because the wind was blowing. Changing insurance as I speak.
I purchased the truck insurance and two days later a deer hit my car. They don't want to pay, states too early in the policy. But you didn't mind taking my money and the identification card states when you are presented with proof you are covered. You can never reach the adjuster. All you get is voice mail. I have no rental or nothing to drive but they will here from an attorney. They will be out of more money. Do not get this insurance.
I was involved in an accident on January 14, 2015 with the at fault driver being insured by Alfa. There was a claim made almost immediately. When I asked the adjuster about getting a rental car I was told that they had to wait until they got statements from all the drivers and a copy of the police report "which usually takes about a week." They called me at work less than 24 hours later and got my statement, but had not been able to get in contact with their insured. I was then told again that it would be at least a week before I would be able to get a rental car, leaving me with no transportation to work or college. That afternoon I went to the police station and got a copy of the police report, that was already ready, and faxed it to the adjuster along with the work number of their insured.
The wreck was on Wednesday afternoon, after I got all the information for them, they were able to make arrangements for me to pick up a rental car on Saturday morning. However, they were not able to send anyone to make an estimate on the repairs until the next Thursday, over a week later. Then the body shop had a hard time dealing with getting the repairs done because they had to make sure that the company was going to pay for all the extra repairs that were needed as they found them. Which took forever because you are never able to get a hold of anyone in the office and they never return messages. I never heard from them again until they canceled my rental 4 days before the repairs were done on my car 2 months later because they would not return the calls from the body shop.
Finally 6 months later we reached a settlement and I believed that it was all over. Not! It was agreed that I would receive $X for pain and suffering and they would pay $X in medical bills. 6 months since the settlement I am still waiting on them to pay the bills, I received my check, but my credit is being ruined due to an unpaid ER bill.
I had an accident with someone covered by Alfa Vision. They were found at fault and cited. I had a hard time getting ahold of them initially. Then when I finally got ahold of them and talked to adjuster, she took my statement, and scheduled an on site estimator to come see damage to my car. After the primary estimate was done... which I never even heard results of... I've called multiple times, and sent emails, but have not heard back from anyone. My car is not drivable and is sitting in my driveway, and I do not have another vehicle. I have been in this situation before and had my car in shop and a rental car within a day or two. This company, Alfa Vision Insurance is absolutely horrible and unprofessional. I've got a lawyer now and will be taking as much legal action as possible. Giving them one star is even too much!!!
I was hit by a driver that was insured by Alfa Vision Insurance Corp. on Nov. 14, 2015. Five days after the fender bender an adjuster came out to evaluate the damage on my car. After many phone calls to the Alfa Ins. claims person I was told that on Nov. 30, 2015 a check was cut and sent out to pay for the damages incurred and that I would receive said check in a couple days.
Today is December 11, 2015 (10 business days after the check was supposedly sent out) and I still don't have the check to pay for the repairs. Someone could have walked up from Tennessee and hand delivered the check to me by now. I am still driving around with a busted head light and if I get a ticket from the police I will forward it to Alfa. I am now on the phone with their customer service department who just informed me that neither my claims person nor her supervisor is available. GO FIGURE. Hope nobody gets into any serious accident with a driver insured by ALFA. Horrendous experience. I have to go begging for my money for repairs for my car!!!
The local service is awesome. Alfa is the very best insurance we have ever had. We would recommend this insurance to anyone. Other insurance cannot compare to Alfa.
If in a car wreck and you have to deal with them, my advice is to get legal help. They only pay half of what it costs to fix your vehicle. My son got hit in the rear of his truck at a red light and he got an estimate on how much it would cost to fix it and ALFA only offers half of what the estimate he got. Get legal help before you accept their offer. Just my advice. Take it or leave it. Just don't trust no one.
October 7th, 2015, Alfa Vision policy holder's 17 yr old driver with expired driver's permit took mother's car and proceeded to cut into oncoming traffic, crossing double yellow line and plowed into my daughter's Volkswagen Jetta totaling it as well as caused injuries to her as our girl was going to school. Police report had Alfa's driver failure to yield as well as expired permit and without accompanying driver since she was on learner's permit.
Before our daughter was even out of urgent care Alfa's client tried to put a claim against our State Farm policy and blame accident on our legally licensed and insured daughter. Naturally State Farm denied them and told them it was 100% on Alfa's at fault illegal driver. So initially all we expect was to have daughter's car which Alfa's adjuster totaled out because both airbags blew and collision damages added up to over $6000 dollars at which point was more than 75% of car's value which in state of Kentucky car is declared totaled at the 75% threshold.
We got claim # and after adjuster sent them his report, we sent Ms. Blanca ** police report and Alpha's driver's info and all we got was a letter a few days later from Ms. ** saying she was investigating and we were REQUIRED TO MITIGATE OUR EXPENSES IN REGARDS TO STORAGE FEES, etc. in big, bold letters. Daughter has no rental for school or work transportation. Her medical claims are under our State Farm PIP coverage with all her medical bills.
After month and a half of not answering repeated messages and queries from us to Ms. **, we get message finally to call her as she had result concerning our property damages. Dozens of calls to Alfa claims and Ms. ** and all we get is automated system and can't get returned call. So on and on we go. This is the worst service we have ever encountered. Like pulling teeth! If we have no answers and satisfaction by Monday 23rd, 2015, we have no choice but let an attorney take over and file lawsuit against their driver and policy or whatever options are available as last resort.
The city won't let vehicle sit in our driveway and we're not paying for storage till Alfa takes possession to junk it or auction or whatever. We fully expect to seek recovery for rental and transportation for daughter who has been harmed as well when this was what should have been simple recovery and payment for book value of our vehicle loss which is like $2800..00 but I think we're well past that point now. Thankful we have been with State Farm for all the last 20+ years. They treat you like family and yes, unlike Alfa, State Farm is there!
Payments were set to be withdrawn from my checking account automatically. Prior to the expiration of my policy, I received a renewal notice. The notice indicated that I had to mail a payment to ALFA or my policy would lapse. Accordingly, I mailed a check to ALFA. I subsequently called ALFA to confirm they received my check. I was informed that, despite the representations made in the letter, my renewal payment would automatically be withdrawn from my checking account. As a result, I asked them to destroy the check I sent them. ALFA refused to do so thus resulting in me being double charged. I spoke with two managers about it. To justify their refusal to do what I asked, ALFA informed me that it was "too big" and had "thousands of clients." ALFA is obviously too big to care about individual policy holders. Please avoid doing business with this company.
Alfa has a family type atmosphere. They always know me by name and always want to know how I am doing. Always ask about my family. I feel like home when I walk into the location. Love it.
Alfa Auto Insurance Company Profile
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