Alfa Auto Insurance Reviews

This by far the worse insurance company to deal with. Last month our vehicle was hit and the person driving gave us the insurance information for this company. We filed a claim so we could get the repairs fixed. It was a joke try to get a hold of them. Once we contacted our insurance company and they would be able to get right through to the agent. Took almost two weeks for an insurance adjuster to come look at the damages when he did finally come it was on a Wed. and that week on a Fri. we get told our claim was denied 'cause the person driving the vehicle wasn't listed on the insurance. So now we are screwed out of getting our car fixed 'cause of someone driving the vehicle and not listed on the insurance. We shouldn't have to pay out a deductible and have our insurance rates go up for a wreck that wasn't our fault.

One of their insured hit my family from behind while they were stopped at a red light. The adjusters refuse to return calls or emails, we've had to fight to hear anything from them. Meanwhile, we are stuck with no transportation and I have serious health issues and we have a 7 year old. I see from reviews it's a common issue so might I suggest we all pull together and file a class action lawsuit??

Absolute worst experience ever! They deserve a big fat zero! My story started when I decided I was going to shop around for better rates. My oldest son had 2 tickets and he also hit a pole in a parking deck so we knew we would have to pay more however I felt like I could get a better deal so I started looking. I called my local Alfa Office, gave them all of our information, including driver's license numbers and social security numbers. They quoted me a price of $384.91 which was less than the $450.00 that my current insurance company was going to charge me so I agreed. They even told me that if I moved my home owners policy to them it would drop it to $351.00 per month. I paid a 38.00 fee to join their "Farmer's Federation" and paid my $384.91. I signed all documents electronically and they sent back my insurance cards.

Full coverage insurance on 2002 well maintained SUV with recent inspection. On my way to babysit grandchild family of deers was at the turning point and dodging caused the bottom to hit the pavement that caused the differential to break. Had car towed by A1 and all personal belongings were missing and empty glove compartment with important papers missing including registration card. They first denied moving anything, second it is in a box, third Alfa refused to deal with their towing company after admitting the Envoy was totaled.

I had an accident in June, 2016. I was cited for running a light, but I feel like the other party ran the light, as I was t-boned. I didn't have insurance on my car, and subsequently, my license was suspended. I was forced to maintain FR (financial responsibility bond) for 3 years, and very few insurance companies in Ohio will work with you on this without charging very large premiums.

My daughter and I were hit by a drunk driver that was insured by Alfa. The driver was arrested and charged with DUI and hit and run, as he left the scene of the accident. He was found just a few minutes later after the accident at his residence and arrested. I was given his insurance information by the arresting officer. I have been in contact with Alfa, they came to my house to do an estimate and I haven't heard from them since. I have left multiple messages for Sean, my claims guy, who doesn't return calls. Then after a week of calling and no response from Sean, he then goes on vacation. He left names and contact information of other claims people while he is out, but they don't return calls either.

My wife was hit by an Alfa insured driver 10 days ago and the ALFA agent is impossible to get either on email or phone. The other party was clearly charged with "failing to yield the right of way" and all they will say is "responsibility is still in question". Meanwhile we are out of a car since it is not drivable. What is it with this company. I worked for an insurance company for 32 years and I have never seen such unprofessional service. Get on the ball ALFA, and do the right thing.

Alfa is still pretty new to me but they are fair priced. They take the money out of my debit card on the same day every month. I did research before I decided on them and they had a good rating.

My overall experience with Alfa has been positive. For example, I wasn't aware the company had transitioned to an outside provider for towing services. I experienced mechanical failure and paid for 2 tows. Afterwards, when I submitted my receipts for payment the company still honored the receipts and reimbursed me for my expenses. Also, I like the fairness and availability of my agent's office.

I was in an accident with a person who has Alfa Insurance. I wasn't even in the car and she backed into me causing damage to my fender and my rim. Every time I try to call the claims adjuster all I get is voicemail. And they didn't send enough money for my car to be repaired properly. This is the suckiest insurance company I have ever had to deal with.

My neighbor hit my car while he was parking. He has filed a claim for the same. I was waited for quite long to get a call from the Alfa, then I started calling them. I was calling them more than 10 times per day and recorded my concerns. No action on my request, no callback or nothing as of now.

My son's friend jumped in my car last Saturday night and never came back. A deputy sheriff got in touch with me on Sunday morning. Said my vehicle had been found stuck in the mud and the boy that took off in my car the boy was out of the car had been driving on suspended license but he didn't charge him because he was out of the car. So ok it had been wrecked, the belt was off of it and tow truck driver said when he got there the car was hot from where the boy had been trying to get the car out all night of the mud with the belt thrown off.

I had an accident on Oct. 27th, 2015. A drunk driver passed me while I was making a left-hand turn. He was running 70 in a 45 zone. My estimated speed was 5 mph. He had no license or insurance. Today is March 17th, 2017. Let's just say all I received from them was a car payoff of 9600 and I owed 13k so I'm stuck with the remaining balance of 4400 hundred bucks and 5000 for medical bills which was on my insurance policy. When I first asked about my medical pay they said, "We don't pay that to you. We pay your bills with that." So then I got a lawyer. It took over a year to receive money for medical pay. That's even with my lawyer.

I was rear ended on 09/7/16 by an Alfa Specialty Insurance insured. I had to set up my own rental car which I had from 10/6/16-11/2/16. I paid $781.74 out of pocket. Alfa Specialty Insurance is refusing to pay the entire amount stating they only pay 11 days. The adjuster Jason wouldn't return numerous calls or emails made to him. How would I know they only pay 11 days? At no time during the time I had the car rental did Jason contact me. I feel they owe me the entire amount. What was I to drive while my car was being repaired. This was a horrible experience with this company. The adjuster Jason was unprofessional to work with the entire time. He wouldn't return calls or emails.

I have been with Alfa for 8 yrs and I have had road side assistance. I received a call stating, "Oh well we canceled your roadside for excessive use." I have paid and never used roadside until I moved to Atlanta, GA about 5 yrs ago. I got another car to save gas but my tires kept blowing out. Long story short that issue has been resolved, but called and asked how long before I can get roadside back and was told 3 yrs. REALLY!!! My insurance policy keeps going up for no reason, no explanation but you removed roadside. Called, asked, and was told, "Oh it's on $.40 more and it's been removed." How it went from 232.00 to 243.00??? I looking for a new insurance company. I wish I could give zero stars.

We were rear-ended on December 17th by a minor. My wife was sent to the ER via ambulance. The kid was cited for following too close. We were at a dead stop and he pushed us over 2 feet on dry pavement. I obtained a police report which included his insurance company. I filed a claim with his insurance and waited for a call. I got the call, just not the one I wanted. The other driver did not have insurance at all. Their coverage had lapsed and they did not renew. I have called daily since then to notify Alfa about this. No reply. No emails returned. I have called 8 times today and left voicemails each time. I have sent numerous emails. I am now getting an attorney involved. DO NOT USE THIS COMPANY. Even if they are your insurance, they will not follow up, they will not contact you, etc. God forbid you get hit by one of their customers. I am cancelling this crap as soon as I can. If I could give 1/4 star I would do it. They are **!!

We were hit by a driver with Alfa Insurance over 3 months ago. Even though they have admitted their driver was at fault they will not pay us what we are owed, they will not answer calls, and they will not return calls when we leave messages. We have not been able to reach anyone in almost a month now.

Their insured policyholder failed to yield the right away on 10/5/16. It's 10/13/16 and I have yet to speak with Bethany ** the adjuster. I ended up filing the claim with my insurance company and paying my own deductible so that I could get my car fix. I have emailed and called her multiple times. She has only returned my call once and I was at work. Tried calling her right back and nothing. She only responded to one email and nothing else. This is the worst insurance possible. My insurance company will go after them to collect the monies owed. It ridiculous that I have called over 20 times and only receieved 1 callback. Hopefully no one else gets hit by anyone with this trashy insurance. You are for sure going to get the runaround.

My car and my back was slammed into while sitting at a red light by an ALFA insurer who was playing on his cell phone. I was injured pretty bad and car was damaged severely. The adjuster would never return my calls and his supervisor was just as bad. I have been without a car or a rental for 2 weeks now. I am getting a lawyer, hopefully that helps. ALFA insurance are the worst people to deal with. Now their insured driver is stating another car hit him which caused him to slam me... SUCH A LIE... and ALFA is believing this lie. I have witness statements and all. Still nothing. I am in so much back pain and ALFA could care less.

Their customer failed to yield and pulled out in front of me on hwy. This accident happened almost a month ago. I called multi times a day, customer service is very rude and then to be told you will now something by end of day. Well it's the end of day and their office is closed. My car was totaled out and I have nothing to drive. So anyone dealing with this insurance company don't plan on them to settle anytime soon.

An Alfa insurance holder backed into my parked car. It took me 25+ calls and emails to get them to respond to my claim... and over 2 months to finally get it fixed. I did everything I could to work with them... but they were generally unresponsive, slow and in the end stuck me with $50 on the rental car I needed for 5 days while my car was being fixed. I tried to get this rental car thing paid by Alfa... but they would not respond after repeated messages, emails, etc. Eventually Enterprise Car Rental company dropped the $50 charge even though it wasn't their fault.

Their customer crashed into my parked car, and destroyed it. I got a police report, and I had to deal with them to get an estimator out to estimate my damages so they can fix my car. It has been a week, and they have not sent anyone to estimate my car damage, I keep trying to call them but they keep ignoring me, my car is destroyed, I need to go to work, and get things done. But Alfa Insurance does not care! I don't know what I'm going to do now!! How is a fraud company like this operating legally in America? Are there any attorneys suing them for everything they are doing?

My daughter was involved in a car accident 3 weeks ago. I am the insurer. I know what it is like to deal with insurances but my car has not been seen. The adjusters don't call you back. You call their managers...they don't respond. It is torture. My car is wrecked. I have nothing else to drive and my own insurance company will not respond. If you have a choice between this company and another please chose the other.

I was hit by someone insured with Alfa Vision insurance, and which push me hit someone in front of me. Later, they denied, they said I hit someone in front of me, and they hit my car. So they agree to pay half of my medical bills and car repair. But they never pay me a penny for my medical bills, and I did call them couple hundred times already. It is really difficult to contact with some representative from that company. The accident was Dec 22, 2015, and it has been more than half years, and my bill has been collection company for couple months too. I do not know what I should do. Anyone has a idea?

Alpha Insurance is straight garbage. On June 10, 2016, I had a claim to vandalism and needed a tow. I had to search for hours on the internet to find a number for a tow to finally speak to someone and find out that I was lied to about road side service. But I had to pay for my own tow then get reimbursed. That is not what I was told when I got the policy. Therefore my car sit on the side of the highway and was vandalized. I only had a tire blow out and needed just the tow. But since I had to pay for the tow and God knows when I would ever get reimbursed for it I also had to replace a tire. So I had to let the car sit there on side of the road until the next day to get my tire replaced. I also noticed the damage of the vandalism to my vehicle and reported it to the insurance company Alpha. It took them a week of constant phone calls for them to send a man dressed like a woman with a deep voice to address my insurance claim.

My name is Lisa and I have recently been involved in a minor accident with minimum damage. I had recently switch from GEICO to Alfa Insurance because it was a better choice financial. The customer service that GEICO gave to us as policyholders was exceptional. My husband and I are both business owners and we are sticklers when it comes to common courtesy. My accident was on 6-9-16 and I am writing this because of my settlement from the assigned claims adjuster. I have accepted the decision that was enforced to me, but still have several unanswered questions. I have for two weeks trying to contact my adjuster from TN and have been ignored. He requested for me to fax over the police report which I did and this was to help with getting cost covered. I called today 6-28-16 and left messages, but still nothing.

We went to Walmart and we were hit backing out and we have to deal with Alfa. They sent a guy out and he had a car with a lot people in his car. He look at our truck and he did a estimate 215 dollars when I have a bad finder, and the company wants to close my case with no money. And I paid a lot of money every month, because I have a 16 year child driver. Me and the body shop has been going around and around with Alfa and they lie. I'm so tired of Alfa. They are one sorry insurance.

A client with a Alfa Auto Insurance policy holder hit my car front lights on 04/22/2016, called them. No answer for 2 weeks then received a call. They did not have pictures and police report so I got all the information and emailed it on the same day as well as a estimate of how much it will cost to fix my car. Wow no call for another 2 weeks then call me that my file was transferred to someone else in another department. When I asked was told they will called me.. I am still waiting.

Alfa Insurance will not cover an accident I was in. We suffered damage to our vehicle and the claim adjuster told me several times that the other driver was not returning their calls. Now they say they cannot cover because the driver was not listed as an authorized driver on the policy. They will not provide me with a copy of the policy or language from the policy for review. This agency should not be authorized to issue policies. Find another company. And if another driver, who has Alfa, is at fault in an accident you are in you may want to get some cash upfront from the other party, because it seems there is little guarantee that Alfa will pay claim.

My daughter in law suffered damage to her home in Missouri in December of 2015. The Alfa insurance company was the insurer for the young man that ran in on the property and took out yard fence and yard swing. She still has no check or even an adjuster. I took pictures many months after damage and got a quote from Home Depot on fence repair but cannot hear from the company. Local agent said the claim had been closed. No adjuster or their supervisor will return our calls.

I have had Alfa for 19 1/2 years and in 2014 I filed a theft claim on my house and in 2015 I filed a claim on my roof due to a storm. Well now I have received a letter from them saying they will no longer renew my insurance due to claims.

I purchased their insurance in Jan. of 2016. I got into an accident on March 10th of 2016 which it was my fault.. and I told them that I started a new job to make sure I can page my truck payment which was delivered pizzas. Well I got a call from my girlfriend the trainee went on the car so I clocked out to go get her. Well I turn on the wrong road which was a 1 way and tried to correct myself but it was too late. So but the girl that hit me didn't have insurance so the next morning I spent all day trying to talk to the give them my statement and so did the girl that hit me.. Well they asked me proof of clock out which I sent them. Now they're saying they are sending my clamp to investigate because I don't have a ID. Number on my clock out..

Been dealing with this company over a wreck for 30 days and because their person cannot speak English so the police could not get his side at the wreck for the police report. They have denied the claim. This company is nowhere near professional by the way they act and talk to people. They never even called the ones in my vehicle to get their statement or check on their condition. This is a horrible company to deal with.

My vehicle was in an accident and Alfa only authorize a rental for 2 days and the work took more 2 days and the rental car company is charging me now. Also, they do not want to pay the body shop for the work after the deductible and I had to pay.

My friend, my son and I were in an auto accident in February 2014. The other driver was at fault and was cited. All three of us were injured. After numerous extremely low-ball offers and more than two years later, we were forced to settle for an amount that barely covered costs and attorney's fees. A court date would have left us with less. And this is after they postponed mediation nine times. In my opinion, an insurance company like this should not be allowed to practice and should be investigated. What a lack of integrity and ethics. During depositions, the other driver didn't even show up. If you're unfortunate enough to be the victim of one of their clients, immediately get an attorney and one who's an absolute bulldog. And good luck.

Called them on Friday 1/22/ 2016 got a quote for a car that my son was buying. The next day we obtained the finances to purchase the car. Everything was approved and we put the down payment. Then when we called ALFA. They said they could not issue new insurance because there was a weather alert in our area. The weather alert was for 15 mph winds. My son could not drive his almost new car home. Because the wind was blowing. Changing insurance as I speak.

I purchased the truck insurance and two days later a deer hit my car. They don't want to pay, states too early in the policy. But you didn't mind taking my money and the identification card states when you are presented with proof you are covered. You can never reach the adjuster. All you get is voice mail. I have no rental or nothing to drive but they will here from an attorney. They will be out of more money. Do not get this insurance.

I was involved in an accident on January 14, 2015 with the at fault driver being insured by Alfa. There was a claim made almost immediately. When I asked the adjuster about getting a rental car I was told that they had to wait until they got statements from all the drivers and a copy of the police report "which usually takes about a week." They called me at work less than 24 hours later and got my statement, but had not been able to get in contact with their insured. I was then told again that it would be at least a week before I would be able to get a rental car, leaving me with no transportation to work or college. That afternoon I went to the police station and got a copy of the police report, that was already ready, and faxed it to the adjuster along with the work number of their insured.

I had an accident with someone covered by Alfa Vision. They were found at fault and cited. I had a hard time getting ahold of them initially. Then when I finally got ahold of them and talked to adjuster, she took my statement, and scheduled an on site estimator to come see damage to my car. After the primary estimate was done... which I never even heard results of... I've called multiple times, and sent emails, but have not heard back from anyone. My car is not drivable and is sitting in my driveway, and I do not have another vehicle. I have been in this situation before and had my car in shop and a rental car within a day or two. This company, Alfa Vision Insurance is absolutely horrible and unprofessional. I've got a lawyer now and will be taking as much legal action as possible. Giving them one star is even too much!!!

I was hit by a driver that was insured by Alfa Vision Insurance Corp. on Nov. 14, 2015. Five days after the fender bender an adjuster came out to evaluate the damage on my car. After many phone calls to the Alfa Ins. claims person I was told that on Nov. 30, 2015 a check was cut and sent out to pay for the damages incurred and that I would receive said check in a couple days.