AARP Auto Insurance Program from The Hartford Reviews

I had Hartford Auto and Homeowner ins for many years. Suddenly my rates were raised considerably with no explanation. I had had no accidents or claims. My car was still the same -- only 1 year older of course. When I called to ask why, I was informed it was because I was now over 70. This from a company that advertises it is for those over 50. And that they will never cancel you. No, they don't cancel they just price themselves above a reasonable amount. So, as long as you are between the ages of 50 and 70 it may be a choice for you. But beware!! And shame on Matt McCoy for advertising for them. He's only 58 so I guess the money not a concern for him.

I took my Subaru with dented quarter panel to the Hartford’s recommended body shop, All American in Kingston NY. Don't count on quality from this shop, nor expect the HARTFORD to stand behind THEIR recommendation. Paint job inferior and when I complained was told just needed polish. Why not do the job right the first time? Substandard work and Hartford does not stand behind this shop. Cancelling all Hartford policies, home and auto. Go elsewhere if you want customer service that cares about you, not just your premium $$. If there were a zero star rating, they deserve it.

We have been AARP members for many many years and upon their recommendations, insured our vehicles with The Hartford. We have never had an accident, no tickets, no arrests and our credit score is very good. We just received Hartford's new insurance update and it went up 71%, confirmed by their online people. At first they claimed that Oregon has been downgraded due to accidents, drug & alcohol usage and arrests and it was kind of a blanket increase across the board. I have talked to several people at The Hartford, polite but unable to help. I just received a letter from them, in which it now states that they increased the rate of 71% due to the fact that we sold our 2nd car and because of our AGE.

I asked for an auto insurance quote since Hartford was constantly sending me emails and calling me. I finally did inquire for a quote and "wow", their so-called discount quote was almost twice of what I've been paying to State Farm. They also never sent me the "free" calculator they promised me for asking for a quote.

I just tried to get a quote from the website after receiving the invitation in the mail. Very disappointed. After 2 tries I received a quote but wanted to customize it so it was the same as my current insurance to see comparison. It kept trying to take me back to my original quote which is inadequate. While looking again online found this site. Think I will stay with State Farm. They have been good to us for 15 years.

I was using the Hartford's XactPAY app to upload my payroll data to The Hartford and pay my Workers Comp premiums. The app they provide is a Quickbooks plugin and it never worked properly - it would periodically stop working, but if there was any delay in uploading the data or paying a premium, the Hartford would email me straight away. After a while, the app became so problematic (the guy I spoke to admitted it was extremely flawed) that The Hartford told me I would have to submit 941's and pay by check from now on.

I am sitting here again watching Matt McCoy sing the praises of Hartford Insurance will never cancel your policy, they may not but from my own experience they will raise the premium ridiculously high that you are forced out. So it angers me to hear this to get you in only to raise your premium when they do not want to do business with you. In our case we went from 169.00 to over 2000.00, when I called they said AZ was a state with a lot of bad drivers. Needless to say I dropped them and never looked back.

I've had AARP Hartford auto insurance for the past 10 years. However, this year they declined to renew my policy. The reason they cited is accidents. There were four accidents in the past six year. None were my fault. In fact Hartford waived all of the deductibles where they applied in the one accident where another driver's insurance didn't pay for repairs. It's strange that I can get a good driver discount from other companies but now that I will be 70 next month Hartford isn't interested anymore. And yes, I did complete their required health, hearing and vision checkups before they decided not to renew.

VERY POOR CUSTOMER SERVICE and NON COMPETITIVE RATES. Was offered better insurance. Much better. It seems there are no agents to speak to after 5pm and/or weekends. I am so surprised. I really wanted to keep my Hartford. Have been with them 15+ yrs. I have spent a couple hours now trying to figure out how to get a live person. I just can not be done. I will be on the phone first thing Monday am and cancel my policy. This saddens me.

I was solicited by AARP a number of times to secure a price quote for auto insurance via the Hartford Insurance co. For enticement I was promised a free calculator for requesting the quote. The quote I received a couple of months ago was well over two times higher than the price I am currently paying with GEICO and three times higher than a recent price I received from Liberty Mutual, which I am obviously going with. I asked AARP/Hartford why such a high price and why I never received the promised calculator. I was refused an answer and refused to be connected to a supervisor.

My name is **. I am a customer of AARP and Hartford auto insurance. I had a fire in my RV and it was a total loss because I've had a faulty refrigerator. Today is June 11th 2015 and the fire was on April 8th 2015. I am disabled for life and on Social Security. 3 years ago, I purchased a used 2003 Fleetwood RV. I used everything I had in savings with a little left over to buy this RV to travel and do the things that I wanted to do before I pass. Hartford insurance has not been truthful in handling this claim. They say one thing and do something else. I have been staying in this hotel room for over 58 days with no help from The Hartford insurance. The one good thing that has happened, the Red Cross put me up in a hotel for one night and gave me $75 to replace things like toothbrushes, etc. They say my RV is worth actual cash value $53,000 less $250 deductible.

Called Hartford after an accident on a Friday. Was informed an agent would get back to me in three business days, since there are no agents on weekends. Period. (Apparently Hartford has a department that just takes down your call and refers it to the agents when they come to work on Monday.) That department was not helpful at all. I said "I need a tow truck (which yes, they did supply) and a car rental." (Which they failed to mention which car rental they have rates with. When questioned Hartford, they defended themselves by saying they do not tell you what car rental to go to! I said, "Whoever answers the calls could have suggested something?")

Called AARP/Hartford for a quote on auto/home insurance. We were "thinking" about changing from Allstate. The representative on the kind and helpful. He quoted a two-car policy rate of $1000.00 per year (one car is a new 2015 Lincoln). Our home insurance policy was quoted at $500.00 per year (total savings $800 per year). We asked this quote be emailed to us as we wanted to discuss before switching insurance companies. The rep didn't want to send an email but instead wanted $1000.00 to be given now to start the new policy. Thank God I did some investigating and found this site. We will not be leaving Allstate! Thank you ConsumerAffairs and all customers who were unfairly dealt with by AARP/Hartford...

After over 15 years as a policy holder with The Hartford, I had no claims. Recently while my daughter was visiting, a window in her car was broken. She only had liability coverage, so I filed a claim with my insurance company. After stalling me for several days by claiming they were researching it, my claim was denied. I feel lucky that I found out about these people before I had a big claim. I will be changing insurance companies soon.

I was in a accident and it's been over a month and still have not been given a fair estimate. I was rear-ended and they seem to not want to take the blame. I feel hopeless that they will ever resolve my issue. What a inept business.

I was recently in rear ended by a policy holder with AARP/Hartford Auto Insurance. From the first phone call myself and my insurance made, it has been nothing but inconsistency. The claim handler of this incident seems nowhere to be found and has not once been able to be reached at the extensions. It took them 3 months to finally approve my body shop and send a check for the work to be done. They gave no notice to the shop as to when the check would be sent and did not follow through at all. They forgot to make any reservation with the rental car company and on the day I went to pick up my rental, I sat on hold in the office for 45 mins to finally get a hold of someone. They still could not locate the original claim handler. They informed me if I needed the car longer then we agreed on this phone call, I would need to call back to have more days approved.

A drunk driver hit my car in my driveway one night. He then slammed thru the living room of my neighbor. Police took reports... my car was rear ended. Hartford first told me that they would go after the guy. Then they switched agents and told me the only way that I could get my car fixed was to pay 500 deductible for uninsured motorist, and were not willing to pursue this guy at all. Been with the company 12 years and am currently shopping for better coverage and protection.

On March 19, 2015 I was driving a rental car from Kingman, Arizona to the Phoenix, AZ area. And in Wickenburg, AZ I was going around a roundabout when I was hit by a semi-truck/trailer. Long story short, I was not, by the grace of God, physically injured but the truck hit the front end of the Camry I had rented and pulled off the entire bumper. Immediately after providing all the information to the police and gathering information on the truck company/driver, etc., I sat in the car (which was duct-taped so I could continue driving to the Phoenix area to turn it into the Enterprise there, and I called the Hartford to report the accident. I provided as much information as I could, which basically was everything but the official police report which I was told would take a couple of weeks to be available.

I have had an auto policy with AARP/Hartford Insurance for the past couple of years and recently submitted a claim for a broken windshield. I lease a premium automobile and the Hartford claims representative insisted that I replace the glass with one of their preferred repair shops rather than the dealer. Not surprising the price quoted by the repair shop was much less than the best price I could obtain from two dealer quotes and the insurance co refused to cover the lowest dealer quote. The problem is that the repair shop uses grey market glass which does not bear the manufacturer's trademark.

I have had the AARP Hartford insurance for many years. Up until a couple weeks ago, I had never use the roadside assistance part. I called and was on hold several times. Then after a couple hours, they showed up and towed my car home. I thought the car was fixed and drove to the store. On the way home it quit again. I caught a ride home and start calling all the numbers and getting no place, I finally rode my motorcycle back to get the right number to call. Every time you call the Hartford, the voice thanks you for making your last payment. So by my phone number, they know who I am. I give the policy number and all that. Then the guy on the line tells me to hold. When he returned he tells me he has to verify my policy and he can't do this because it is after hours.

Here's what happened to me: we were in Denver a little before Christmas time. Stopped at stop light when someone ran into the back of us. Turned out a kid who had worked all night at Wal-Mart had just gotten off work. He fell asleep and plowed into the back of our car. He admitted falling asleep to the police officer and his insurance co. paid to fix our car. BUT, what did the Hartford do? Doubled our rates. When I called to get answers, I got nowhere and canceled on the spot.

I called in good spirits just to notify them that a small correction be made to my newly received endorsement on my 3 car auto policy. They have my vehicles listed as only having 2 auto theft devices when I actually have one on all three of my cars. A female answered the line named **. I immediately sensed a tone of arrogance and cockiness to her first words, which were "Who am I speaking with???" It wasn't so much the words she spoke but it was her demeanor that gave me a feeling of what was to come, as far as her idea of customer service... From that point on, it was "MAM, MAM, MAM" being spoken in a very condescending manner. She was quick to let me know that she would not make the notation and followed with letting me know that from now on I should deal directly with my agent for my service needs.

I have been with The Hartford for approximately 2 years. My account was set up for automatic withdrawal; however, I was told that when my debit card was compromised they were unable to withdraw the payments. I contacted them immediately to rectify the problem, (called and completed the form and mailed the form) yet to my surprise 6 months later, I noticed on my online banking account that the money was no longer being withdrawn. I called once again and was told that I did not complete the form and that my insurance was cancelled and I was ineligible for re-instatement. In addition, I was told that my debit card wasn't even needed--that they used my routing number so therefore, they failed to withdraw the money from my account. I asked to speak with a supervisor to ask "How" and "Why" a valued customer could be treated with such disregard. It is apparent that somehow they actually made a huge mistake, but I was penalized.

I just tried to get a quote from The Hartford for my Classic Car. I found the company via a search engine. I spent almost 15 minutes on the phone with them hearing how they can save me money if I switch all of my vehicles with them. When I told the agent that I was only interested in the Classic Car insurance quote, she said she was finished and asked if there was anything else? I asked her if I could get a quote on my Classic Car and she stated that they have not dealt with classic insurance since January 2015, and then she disconnected the line! Very rude and unprofessional.

My son was rear-ended. We never heard from our claims adjuster unless we contacted them. I got more help from claims adjuster of the driver who rear ended him. I had become frustrated with The Hartford that I called to request another adjuster. I got his voice mail. In the voice mail was the extension to his supervisor. I called her and her extension did not even exist. I felt like I was dealing with a department that was under the management of a day care center. I don't like to ever say "never", but it will be a cold day before I ever bring my business back to The Hartford.

I receive my auto bill today & there was a $12.00 premium activity & a $5.00 fee activity extra. When I called to question these "extras" I spoke with a person named ** who at first said it was for late payment. I told him I never had a late payment so with a "little" pushing he went a bit further & told me the $12.00 was for a driver change (I took my ex-husband off my policy, reason for $12.00) & the $5.00 was for mailing a new bill. Now, come on. It cost $12.00 to hit "delete" on the computer & $5.00 to mail a new bill? It is not like $17.00 is going to make or break me. However, dime & nickeling "ticks" me off. Be prepared, if you go with Hartford Insurance, that the dime and nickeling comes with their program & getting "kissed" is not part of it!

I was driving north on a residential street & from where a car should have been stopped at a stop sign it came through full speed & drove right into my driver door. The lady admitted total fault & her ins. co. paid for my totalled car right away. BUT when it came to my personal injury, that was totally different! I was given agent **, whom I tried to come to a settlement agreement with for two years! I asked a few different times to hand my claim over to another agent or to her supervisor because obviously the two of us were not going to agree on a fair amount. She never would or did. She instead said my injuries were not serious enough for 3-5k that she would give me $1000.00 I have back pain everyday, every night, if I sit too long, if I stand too long, if I don't have lumbar support where I sit, which I never do (only my driver seat in my s.u.v.)

These people are the ABSOLUTE worst! I am a disabled veteran, I have been with them several years, and this year has been the icing on the cake! I moved from AZ. to SC. and now they can't seem to get anything right! I let my house go in Dec. because I was lied to about its condition, and could not afford to get it fixed up properly, these people have YET to even cancel my homeowners insurance! I have asked them about it repeatedly, and still after talking to them today, it has not been cancelled, nor ANY money refunded.

I received cancellation notice due to person on my policy had their driver's license suspended and an accident in 2013. They didn't have a problem insuring 6 months ago. They would not allow me to take this person and vehicle off my policy even though they were no longer associated with me. They also used excuse that I had an accident in 2012. Their rates continually increased before I had my accident which I allowed til this occurred. I have subsequently cancelled my renters insurance since the rate was based on two policies.

I have been with the Hartford Auto and Home insurance since 08. We received a new Auto policy and for no reason at all our premium increased over $800. Never had an accident or tickets. When we called their response was that parts have gone up in price in our area. We couldn't believe the answer, therefore the next day we called again with the same kind of ridiculous answer. We had checked other insurance companies to see if the price was actually that high. Every company we checked was at least $400 - 600 cheaper.

I have been with AARP since 7/2011. They have been receiving my payments electronically since I began. My payments were returned for insufficient funds, which I would have been paid the day after where they could have received my payment. My payments are scheduled on the 12th of each month. I have never been late with my payment. This is the first incident. They will not re-instate my policy because they said there was a claim filed on April 1, 2015.

I paid my premiums for a year on all my insurances with The Hartford. After several days I was sent a monitor to connect to my car, it is not like connecting it to a cigarette lighter or putting this thing on your dash board, you have to get under the driver side steering wheel and try to match the holes to a part under the steering column (not good position to get in to and out of). I was told that if I did not put this monitor on my car I would not get a 10% discount. I complied, was told that I would get an email and envelope to send the monitor back. It has been more than a month and the only communication I have gotten from them is my initiating a call to them and the response saying that the return envelope would be mailed. They were shady in that had I known beforehand I would not have used them as my insurance company. Taking too many liberties concerning our privacy is not good!

I had Hartford for quite sometime but rates continually climbed. Well, I got an offer from the good hands company, so I changed. Well, my new agent had me sign a cancellation. This is Feb policy would end at end of month. So one day, I got a statement showing the Hartford had attempted taking money for a policy I no longer had, causing a total mishap with my acct. I called them. They needed this, they needed that, denying there wasn't just cause for finds. I shouldn't had to have money on an acct no longer serviced. So needless to say, they aren't going to acknowledge or reimburse. So I think, its time for legal means. So beware of Hartford.

I, too, saved money on the initial quote; but they increase the premium at renewal and it was then higher than my State Farm I had switched from.

I have cancelled AARP/Hartford as many of my friends have done, they raise rates every year for no reason. Found Geico to be a better company and cheaper, also any minor citation may increase rates for 3 years at about $350 more a year.

Updated on 03/06/2019: Every year since 2013 when I began my AARP The Hartford auto policy there have been increases. We have had no accidents or tickets. This time they increased by $400--for no reason. Saved $1000 by switching. AARP should take note of this scam--start low but increase annually, no matter what.

Wish there was a no star rating. Horrible customer service. Going on a year and a half dealing with a flood. My neighbor flooded me and the man who did the estimate used his feet to measure my place. Really? He didn't even go in all rooms that were damaged, and then completed the estimate saying just patch work was needed. When I said to him all my ceiling needs to be removed and the insulation so I don't get mold, he replied "Why would there be insulation in ceiling?" Ever hear of sound proofing? The estimate was a joke. I am now on my third employee and all are disrespectful and clueless. One girl said she received my documents. The other hasn't and now the third woman has. Clueless people.

On 3/13/15 I phoned the Hartford Insurance Company to file a damage claim that I sustained due to a severe wind/sand dust storm that I endured on 8/21/14 while I was traveling on interstate 10 going east to the desert to spend time with my brother for his birthday. The report was taken and then I was told that an assessment adjuster would be contacting me to set up a time for him to come to my home to look at the damage to my 2009 Toyota Camry that was caused by the storm. On 3/13/15 I noticed I received a from ** my auto adjuster but missed it on account of my phone was shut off but did return his call and got his voice mail. So I left a voice message and my claim number and that I was returning his call and I would try again on Monday.

Aarp/The Hartford auto insurance policy I had/have was fraudulently handled by their claims dept. from the start to finish. Their employees and claims supervisors continuously lied/misrepresented facts/mislead/and falsified claim information to delay/stop the payment of claims. The Hartford sells policies knowingly knows that they will not correctly handle/service/pay on a claim should it be necessary to do so. The aarp should be held liable for this since they are the one who sent me their advertisements. Says a lot for the aarp. I'm seeking legal action against the Hartford at this time. Do yourself a favor- ''don't get the Hartford insurance''. They’re crooks.

I had auto insurance with the Hartford for a year and a half. I had my payments coming automatically out of my citi credit card. In October the credit card's expiration date was up and I got a new expiration year. The Hartford had to resubmit their payment because the year had been updated. They did so and never complained about it. The following February I had fraud on my same credit card. Because I thought Citi bank was informing my direct pays about a new credit card (the original card was terminated because of a false charge) I didn't do anything.

Add my name to the long list of disgruntled customers who have auto insurance with the Hartford. I fell for their corporate "smoke and mirrors" style of doing business. Last year I received an offer in the mail for auto insurance from the Hartford sponsored and recommended by AARP. It advertised lower rates for those over the age of fifty. Perfect fit for me and my wife, I thought. We both had excellent driving records. We were both tired of paying higher rates due to young and reckless drivers. Now we would be in a special class of older, safer drivers paying lower rates based on better driving records and practices. We were thrilled with our initial quote from the Hartford. It was almost $400 less than what we had been paying with our former company.

I had insurance with them 10 yrs. I put money in the bank. Another bank took the money and took fees out that I was unaware of. Had call Hartford to pay my bill...I thought!! No call or email about a problem. 2 times the money was not there for them. I didn't know. I offered to still pay. It was still Feb. I was not late. They said "no," I was to be cancel Mar 10. I feel used and thrown out like old garbage. Heartless and Evil!!!

As a retired widow I needed to reduce my expenditures because of the reduction in my income. I sold my husband's truck to reduce my annual car insurance premium. My new annual premium is increased by over $450 because I now only have one vehicle. That is the only difference in the coverage. They say that is because I no longer have the multiple vehicle discount. Does that make sense to anyone? AARP should not recommend a company that penalizes seniors who often are widowed and don't need two cars.

Big bucks. AARP the hartford is a rip-off.

After being an excellent customer for many years Hartford automatically increased my insurance substantially even though I am classified as a safe driver and have had no accidents and have never contacted Hartford for any claim. When I called to inquire they said they increased my policy amount due to a report from their credit union that my bank had reported "lost or stolen" credit card. They assured me that when I corrected this problem they would not only remove the increase but that my policy should have had a reduction due to my clean exemplary record.

We have been with Hartford for over 6 years, I am retired and receiving a very low SS payments. My husband works but makes very low income also. We have very good credit, we have excellent driving records. Hartford has always had a reasonable premium for our two Subaru's a 2008 and a 2009. They are paid off and we own our home outright. We just received a renewal notice and our premium on our 2009 Forester has jumped way up. Our total premium for both cars has gone from $781.00 to $1135.00. We both have been on the phone with agents/ supervisors to no avail except THEY SAY it's our area. We've lived here 4 years! It seem there are more uninsured motorist driving and we are paying for it! So I'm wondering WHY? IMMIGRATION? LOW INCOME? We ourselves are low income!

I had an accident one week ago, no airbags went off, no injuries. My car has been sitting at the dealership where we will have the work done. We have not seen an adjuster or even a phone call to tell us when to expect her. I've called the claims man twice and he called me back once and told me to call the adjuster and ask her when she would be there. Answering machine, no call back yet. I will change auto insurance at the end of this year. That's if I have my car done by then.

I called for a quote. Was quoted $250 a year less than what I had for exact same policy. However, when I went to sign and read their policy 3 very important things had been changed on policy that I had not been told about. They raised my deductible, they removed medical, which is necessary in the state I live, they removed my college-aged daughters so if they drove my car and got into an accident they wouldn't cover them. They kept pushing me to sign my policy before it was too late. It was all very much a scam!!! I trusted them because of AARP, but now I am wondering if they realize what a scam it is, taking advantage of seniors.

I was a Hartford customer for over 20 years. February 2014, I dozed off at four in the morning, hit a steel retainer fence and totaled my 2008 Cadillac XTS. I had no injuries at all. Thanks to air bags. I purchased a new 2014 XTS that month. I received an email from Hartford thanking me and advising me of their first accident forgiveness. Received another email the next day raising my insurance over $1,480.00 which made my cost to renew almost $4,000.00. The Hartford didn't drop me, they forced me to drop them. I now have full coverage for less than $2,000.00 annually. Thank you Hartford. I dropped AARP also.

Had the Hartford Insurance for 3 years with NO ACCIDENTS. They still jacked up the rates and could answer as to why. We are no longer with this so-called insurance company. To anyone shopping around for insurance, BEWARE OF THIS INSURANCE COMPANY!

My monthly automatic payment didn't happen when I changed banks. Hartford said, prove the money was there on due date, implying that would fix all! So, immediately did 3-way call, bank faxed proof while still on phone & Hartford confirmed receipt! All fixed right? I thought so, but next thing I hear was a bill from Hartford for partial month premium for that same month the debit wasn't taken. When I called to inquire, then is when I discovered my policy was never reinstated! No notice of cancellation was needed they said, because I had received that when I had called in & had the 3-way call with Hartford & my bank!

Hartford insurance is blaming their client for not returning calls and refusing to file a accident claim. It's going on three weeks that the accident had happened and was wondering why it's taking so long. So I paid a visit to their client. So their client said that they had filed a claim the next day. Not sure why Hartford is blaming them for the delay in processing the claim.

Purchased auto insurance this month from AARP The Hartford and called on the 25th before the second payment was due (on the 26th the same month) and was told they had a grace period and would send a pre-cancellation letter if I was late. I didn't receive a letter and went to pay today online only to find out they had cancelled me!!!!! Called customer service and they swore a letter had been sent, didn't know why anyone would tell me they had a grace period when they don't and pretty much told me get a new policy or so what. AARP should be held accountable for being associated with this company and leading others into believing it is a good company.

I was involved in a hit and run the beginning of January. Luckily I saw and wrote down the man's tag number before he fled the scene & there was also a witness who saw the entire thing. The Hartford was this man's insurance company & since he was at fault & received 2 citations proving as much, I've been going through them to fix my vehicle. I am absolutely astounded by the poor quality of their customer service and the underhanded manipulative ways they keep trying to cheap out of fixing my car. They still refuse to even accept liability for the accident.

After many letters from AARP/Hartford, I decided to get an online quote. The rate looked a little better so I had to send them $140 dollars deposit to begin my policy in a few weeks. In the meantime, I talked to my current agent and decided to stay with them. I called Hartford before my policy started to cancel. I have talked to 3 reps. They sent me cancellation letters to sign, which I signed and sent back and I've gotten a total runaround from confused representatives ever since. It is now 1 1/2 months later and today I received a bill for another month. What does it take to cancel a policy, which never began? Tomorrow I am going to report them to the Insurance Commission. Really? Give me my money back!

I signed up for the AARP/Hartford car insurance, paid my premiums as required. When I had an accident, I called their claim number, told them I'd had an accident, and I was put on hold. Shortly after, a rep came on and told me my policy had been canceled THE DAY BEFORE, but could not tell me why. My state insurance law requires 30 day written notice of any cancellation of a liability policy. I had to get my state insurance commission involved in order to get the car repairs covered by my policy. It was over a month before the car was repaired. AARP's customer service washed their hands off the matter, saying it was between me and the Hartford. I would not recommend this coverage, and don't be fooled into thinking AARP is actually involved. They are only a sales front for the insurance company. Once you sign up for a policy, AARP will have nothing to do with the coverage.

Been with the Hartford going on 5 years now "of course recommended by the great AARP". First year rate was good "usual come-on we got cha rate", second year they tried/proposed a rate hike whereas my spouse and I had absolutely no claims/accidents and we've not had any points against our driver's permit for over 25 years. Got some small relief after arguing the fact (their answer was to reduce my coverage to make my policy more affordable - NOT!).

I see by reviewing the Consumer Complaints and Reviews I was not the only CUSTOMER that experienced failure to contact or notify customer of proper renewal policy. I had been with AARP/Hartford for some years and no idea this was the type of service I would receive. As the prior customer stated in their letter to AARP/Hartford Auto, I was not informed my auto insurance (for a whole year) was going to expire and received no notification to continue my policy. I notified the customer service department and received no cooperation regarding my renewal notification. The next day I called back and talked to AARP Collections with no positive results.

Hartford decided to bill us for a whole year of insurance without a phone call/e-mail/letter of renewal; no contact. When I saw the charge on our account I called them and talked with at least 2 people for about an hour. They acknowledged the mistake but wouldn't fix it. Claimed a supervisor had to fix it the next day. Claimed no supervisor was on duty to handle the problem.

My company vehicle was involved in an accident with an insured of The Hartford's. The Hartford was contacted and at first, seemed very interested and anxious to get someone out to look at my vehicle. However, it was my insurance company that got an investigator out to see the damage in a reasonable amount of time. It was my insurance company that provided a complete copy of the accident report to The Hartford. My insurance company, (Geico Commercial Insurance), got the body shop to start working on my vehicle in a timely manner. To date, I don't believe that The Hartford Insurance investigator ever made it out to look at my vehicle. The local police showed the Hartford's insured as responsible for the accident. But to date, the Hartford is still waiting for a photo of the damage to their insured vehicle.

On December 17, 2014 I cancelled my existing policy with progressive so I can save money with AARP. I put down payment on good faith, on January 8th 2015 I was messing with the computer and decided to go on their website and found out they cancelled my policy at that time. Reason was because my license was suspended Nov. 16, 2010 they cancelled my policy. I immediately went to BMV and lo and behold, my license is still valid and hasn't been violated since 1978. I tried to explain to them that they made a mistake, so they tell me I have to send them a motor vehicle report [insurance companies are affiliated with DMV and could have checked right there and then] meanwhile I have to find another insurance company. Not only did they cancelled my policy, they never notified me that they was.

Truck was stolen at Lowe's parking lot in Mexico. Filed a claim with the Hartford because I paid for Mexican coverage. Was told my claim was denied. Found out according to their Mexican coverage policy. You can only be 25 miles from the border, can only be in Mexico for 10 days, and must carry liability insurance through a Mexican insurance company.

I joined AARP because it seemed to be a good thing, discounts on motel bills, car insurance, etc. This was a complete waste of my money getting an AARP membership. They get royalties from other companies by providing your personal information. My mail box gets loaded with junk mail from companies selling life insurance, car insurance, home owners insurance and every thing else. These companies pay AARP for your personal information. What broke the straw on the camels back is that I received an offer from Hartford telling me they could lower rates on my auto insurance x amount of dollars based on my credit report from trans union. No company has the right to run a credit report using my social security # without my permission. No company has that right to look at my personal credit info. This is a total invasion of my privacy and credit report. Also AARP supports Obama National Health Care and liberal democrats. Do not waste your money please purchasing an AARP membership. I totally regret it.

Yes the rates were lower the first year. But the next year with no tickets or wrecks the rate was so high we left.

Having worked customer service for several years, I've always made it a point to be extremely polite and kind whenever I have to call to either have something fixed or to bring up an issue I'm having with their service. Hartford, my car insurance people, have given me the absolute WORST service imaginable. When I first signed on for a policy with them, I signed up for autodraft, which comes with a slightly higher fee for convenience. That didn't matter, I figured they'd just take it out of my account, like AUTO DRAFTING implies.

I was in a MVA two weeks ago. A car ran out in front of me while I was on the highway going 55 MPH. My car was towed to the Mercedes dealer in Mobile, Alabama. All the front end of the car crumpled but the inside was OK. I walked away from this accident. As of today I still have NOT been told if my car will be repaired, replaced, or I will just get cash. The car was a 2014 MB E class full of safety features that was ordered by me from Germany to my specifications. If it is going to take another two months to get a replacement from Germany I would like to know so I can have it ordered.

I had a Travelers Auto Policy for over 20 years and was satisfied with their service. My agent called me and told me that if I switched to the AARP/Hartford policy, I would save about 30%. I switched last year. When the renewal came, I was shocked that the new premium would be 40% higher. There were no tickets, accidents to account with this increase. When I called Hartford, they said this was a general price increase and some of the increase had to do with my age (I was 68 when I took the policy out and suddenly at 69, the rate increased?). I canceled the Hartford policy and Travelers was gracious enough to insure my cars again.

A Hartford Insurer hit my car. I Notified Hartford of the accident, they informed me the accident had already been reported by their insured. They recorded my statement of the incident, referred me to a location to get an estimate of the damages and gave me a claim number. I got an estimate, received the details in the mail, called to make an appointment to get it fixed. They asked if I received a check for the repair. I advised "No." They advised me to call Hartford and ask where the check is. That's when things went wrong. I called The Hartford, was given a name of the person assigned to this claim (Lilian). She never answers and when you leave a message, she does NOT return your call. I left 3 messages with no return call.

Basically, my rate went up with every renewal. I was running my own business and my business income decreased when I decided to do it only part-time because I returned to college. Even though I was hardly making anything off the business, every renewal they would increase my rate. Never once did they give a straight answer why. Of course, like most typical businesses these days, there is an automated message with a hundred options that you have to go through when you want help. It's difficult to actually get a hold of a real person. But if you owe them money? Someone picks up right away!

My experience with AARP/Hartford Auto Insurance left me with the impression that they give a decent rate quote, but increase that rate with renewal without reasonable explanation. I had no accidents, tickets or claims the time I was with them, yet my rate increased $400. When I inquired, I was first told "it's probably your credit". Knowing I have excellent credit, I immediately did a credit check and all was well. I called back and this time was told "Florida had a rate increase". I shopped around and was getting quote after quote in the same range as my original Hartford rate. So, I cancelled the Hartford and went with another company.

I have been with Hartford for many years. Every year they increased my rates, excuses from, Nevada raised their rates, credit score low, on and on. Well just got another increase. Sick and tired of them. I had an accident rear end, due to my rear ending someone, minor damage. I just had new brakes installed and the company did not bleed the brakes, so I got into a minor rear end on the way home. They were supposed to sue the company for damages, instead reported me to DMV for at fault, and did nothing to the company. They lied to me, used that for an excuse to raise my rate again, when it was not my fault. Sick and tired of their crap. Went to another company almost $1,000.00 less. Seniors, beware rip off company. Seems everything that AARP refers are rip offs to seniors.

I was rear ended on September 15, 2014. Was slammed into the car in front of me. Called the Hartford, gave them the information. Went to the ER. The claims adjuster sent me to a chop shop called Craftsman Auto Body Repair in Warrenton Va. They did a sloppy job and didn't even complete the damage to my car. Went to another body shop and the owner was shaking his head. Took photos of the molding hanging off my right front fender and scratches on the headlight and front fender. He put in a clamp for me at no charge. Later on I went to have the car inspected. Got rejected due to alignment issues and the struts were ruptured due to being rear ended at 35 miles per hour. The claims adjuster Tyler ** was rude and condescending and I was told that Craftsman Body Repair gave an estimate and that was all they would pay. Had three companies who looked at my car and all said that the issues were due to being hit so hard that the alignment and struts were due to the accident.

I didn't slow down fast enough in a very short speed zone, 35 to 25 mph. I asked for and received a court date for 5 weeks later. Being busy, I was late for the appearance so had to pay the fine. Next, I get a notice from Hartford that my rate has increased and I'm now on probation for 5 years, even though this was my first ticket in many, many years. When I called, I was told that "State regulations required them to do this." With 4 cars and home insured by Hartford, I told the agent to remove one of my cars. "You will have no insurance!" "Not your concern," I told her. A vintage car, I insured with Haggerty, a great company. After reading the comments above, I am going to drop Hartford tomorrow and not renew my AARP membership. Note: Back in the 1960's, My Porsche was hit by a Hartford insured car. The company was wonderful and worked hard to make me satisfied. That policy has gone away.

On Sept. 13, 2014, my daughter went to pick up some pizzas, as she was backing out a woman was cutting through the parking lot and she hit her. The woman stopped about 6 ft. past my daughter's car. There was a rub mark on both cars. She told my daughter and her friend that if she gave her $100 she wouldn't make a claim! She then told my husband and myself the same, but she added that she had already taken her car to a body shop and repairs were going to be $1500! She made a claim, a week later. The Hartford contacted my daughter and she told them what happened and how she had tried to blackmail us. Well, to make a long story short, they PAID her $2035!!!!!! They claim they are protecting us! They got SCAMMED, by an 80 year old woman!

I was rear-ended last weekend and so far have heard more frequently from the Progressive claim rep (for the guy who rammed me) than I have from my AARP Hartford Auto Insurance rep. I have followed instructions, gotten an estimate, and Hartford rep has yet to follow up with the estimator, me, or Progressive - and that was three days ago (Wednesday). I even got a call from Progressive today (Friday) saying the Hartford rep hadn't responded to their email to her. I have left four messages since Wednesday - one yesterday and three today. No response.

My car received a minor scratch in a parking lot, about 4 inches long and barely through the paint. Hartford learned of that (because I foolishly told them) although there was NO CLAIM made and no payment from Hartford. No violation, either - no one on my policy has ever had a claim against us and no violations going back decades. Nevertheless my premiums were raised by $115 per year, which will remain until 5 years "accident-free" have elapsed. Hartford, although admitting in writing that we were not at fault for this "accident" now says (also in writing) that ANY accident will be charged against my policy, regardless of fault. My state, South Dakota, does not even consider parking lot incidents to be reportable accidents. But Hartford will obviously seize upon anything, however trivial, as an excuse to raise your rates. Hartford won't even disclose to me what standard they use to assign risk in its rating categories (it certainly isn't disclosed in all of the happy horse-manure they put out to sell you the policy).

We had no accidents and no tickets. I contacted Hartford for an explanation as to where the rate increase was generated. I talked to three different agents and got three different answers. Increase was due to my age? Increase was due to general company increase and the 3rd stated that all of State Alabama had increase. No detailed explanation at all. Hartford has zero credibility with me and I even question AARP's credibility for supporting such actions. I had always believed that AARP was to provide support for the needs of seniors. Was I wrong? AARP was notified of this issue.

They cancelled my homeowners ins. when I moved out. I told them that the house was being put up for sale, but that didn't matter. I cancelled my auto policy after I got a State Farm homeowners and auto policies. They were all too happy to accept me.

In September of 2013, I switched my car insurance to AARP/Hartford. After shopping around, they had the best rate by far. I just received my 2014 renewal rate. The new rate was over 50% higher. In my case over $1000.00. Contacting Hartford I was told it was because of the Michigan State requirements. I checked the Declaration page and the State amount was $378.00. Is this the practice for AARP/Hartford? You get a great rate the first year to sucker you in then almost double it the next year?

After fifteen years of satisfaction insuring 2 homes and 2 vehicles with this company, I now find myself at great odds with AARP/Hartford Insurance Company. The trouble started back in April 2014 when I requested a insurance check-up since I was retiring from my many years of full-time employment. I cutback on my annual mileage and declared my driving would be for "pleasure only". The representative was very gracious and happily made all the adjustments I requested.

I advise auto insurance shoppers to be wary of what I originally thought were attractive low rates from Hartford. You will discover that your first minor claim may suddenly raise your annual premium by 50%.

In November 2013, as naive member of AARP, I made the huge mistake of trusting a mailing about The Hartford-AARP Auto Insurance Program that they offered one of the lower-cost auto coverages (and easy claims process, which I thankfully never had a chance to experience!) compared to other auto carriers. I make my first installment payment of $366 thinking I'm "covered" and everything is fine-and-dandy.

I have been with Hartford since March of 2013. This year we questioned our premium amount and were told that the extra $68.00 was because of a moving violation on the record. I went to motor vehicles and was told that the record does not show any violation for the past 5 years. I called Hartford and was told that if I wanted a change of payment amount, I had to prove their report was wrong (I guess we have to go by what they say and not the facts). This past week I paid the premium and was sent a cancellation notice because they said my card was expired but the same card # processed two days before on another policy. I have been charged $12.00 late fee plus other charges for their mistake.

May 2014 a Domino's delivery person from Long Beach, CA at Orange & 7th cuts across 4 lanes of on coming traffic from their parking lot. Never looked to their left I'm maybe 15 feet away with nowhere to go as we collide. She is ticketed. I show my proof of insurance from Hartford... no problem. After being their customer with my partner about 5 years I get a call saying I had BEEN DROPPED end of April. I had paid up until August then would get my own. But the fact that HARTFORD didn't contact me when the policy had been changed and left me unprotected is unbelievable. Then they have my car taken to FIXX Auto in Long Beach where it remains today totaled and accumulating storage fees. I have a lawyer but Prop 213 basically says "no insurance" means you cannot have everything covered damages etc.

I have had Hartford Auto Insurance for several years and just recently had my first claim experience with them. What a nightmare! This is what they provided me for paying them all those years, lies, misrepresentations, slander, lack of service, nothing in my best interest. I had to deal with at least 5 people and each seemed to make it worse for me and better for the company. They treated me like I was a dumb unintelligent senior who would do nothing but take what they issued.

My supposed Hartford Policy number is **. PLEASE DO NOT BE A FOOLISH SENIOR CITIZEN LIKE ME. DO NOT FALL FOR THE SCHEME. JUST BECAUSE IT SAYS AARP.

I had a vandalism of my Dodge Ram 2500 Quad Cab Diesel. It was not only forcibly broken into, but parts were stolen from under the hood. It also appeared that my gas tank was sugared by some idiot(s). Crime scene evidence was taken and the truck towed to a preferred shop of AARP The Hartford. Since day one I felt like I was treated like the criminal by the adjuster instead of the victim. I fully cooperated in every way with them and stayed in touch with the police regarding the incident. Poor communication, excuses, runarounds, and BS from them.

I have had my car insured by the Hartford Insurance Company for many years (more than 10) and have never had an accident claim or even a traffic violation and have always paid our premiums on time. When I went to renew my policy, I was shocked to find out that it had jumped from $1200 a year to more than $5300 a year! We live in Florida, but we only have a 2009 chevy cobalt. I have since found cheaper insurance, $4000 a year cheaper! When I asked them why it had jumped so much, the only answer they gave me is that auto insurance is higher in Florida. If this was the case why did another insurance company want so much less for the exact same coverage?

No assistance because I did not purchase COLLISION coverage. They refused to even discuss the damage to my car while it was parked. They should have been willing to notify the insurance company of the person who damaged my car of their obligation.

My elderly father had an accident which resulted in his car being totaled. He has been insured with Hartford through AARP for both home and auto for decades with no claims for at least 10 years or possibly (to my knowledge) ever since getting the insurance decades ago. Being a D-Day WW II Veteran, he has paid on time every month year-after-year religiously. Hartford couldn't ask for better customers than my father.

Hartford has a policy to not attempt collection on an uninsured at-fault party if the amount is below their cost of collection on legal action. In other words, if they have paid out $2,000 to have an insured customer's vehicle repaired when the customer was not at fault, they will not attempt collection from the uninsured party at fault. They will deduct what ever your deductible is and you will never get it back. It is all about profit to Hartford and not about being fair to their customers. I would highly recommend not doing business with Hartford insurance.

I filed a claim and have tried to contact them several times after they evaluated my claim. I took exception to their extremely low evaluation and made a very reasonable counter-offer. They then said that their was a clause in their policy of which I was not aware about having to utilize a professional appraiser for the value of the damaged car, and that I would also have to pay the cost of the appraiser. I have since tried to contact them several times but have received no response. It has now been three weeks, and I am driving with a busted windshield and a missing window, among other problems. I have decided to go ahead and fix it myself so that I do not get a traffic ticket and do not have inside weather damage. Cheap insurance, disgustingly low payoff. Very upsetting to this 86-year old safe driver with no accidents for 30 years. Couldn't help the hail damage, though.

They increased the amount right after I made a contract. Wasting time.

I tried to log in to my online Hartford account to check on my bill only to find that I couldn't. On calling CS, I was told I had been cancelled two months ago for non-payment (I missed a payment apparently). I never received a cancellation notice via mail or email, although I receive emails from Hartford, and am appalled to discover I've been driving uninsured for 2 months. Never again will I deal with Hartford.

They resolved the issue and mailed me my refund in a very professional way.

Three months ago, I was broadsided by a Hartford insured driver. "Amber" called and accepted responsibility. She also agreed to restore my car to its condition prior to the accident. Then the shenanigans started. Without ever receiving an estimate, she called saying the "check" ($1,500) was ready and wanted to know where to send it. I demanded there be an estimate first. I put 500 miles on my car getting estimates for Hartford. Once receiving the estimates (+$5,000), Amber has done nothing but stonewall me at every turn and complained that I'm not being helpful. Their "professional" adjuster, John, claimed he'd never heard of the parts Nissan listed as damaged and actually claimed Nissan mechanics were making things up. Do as I've done: I secretly recorded every conversation I've had with these flimflam artists. Off to court we go.

The Hartford cashed a check I wrote for 135 instead for 1135 to pay my auto insurance bill. That's right a thousand dollars ($1000) more!! The customer service lady looked at the picture of the check & the payment coupon on her end - there were no stray marks or anything to cause this mistake. It made no sense to her either. They had caught it since I didn't owe that much and were sending me back a check for the difference - which would take over 10 days to arrive!! But in the meantime I had a large check to the IRS coming in that I didn't want to bounce. The Hartford sweetly suggested I talk it over with my bank.

I got Auto insurance through AARP with Hartford and almost right away was bombarded by email and US mail trash. I have driven for over 55 years and have not any insurance claims that were my fault. I moved to Ca and because of their outrageous insurance cost, I had to dump USAA who I had for years and go with a company that I could afford. Only 3 months later, I was rear ended in an intersection and not my fault. Hartford has refused to repair the damage because their association with the repair shop Caliber Collision said the damage to the rear of my vehicle was not due to the rear end collision. The fact is that the person from the body shop only did minimal repairs and because of my $1000 deductible, the insurance company refuses to do anything about the remaining damage. AARP claim they have not connection to Hartford Insurance of Hartford Ct. The insurance people said the body shop claims the damage was from a prior accident but the car had never been in any other accidents.

On the evening of May 6th, I was involved in an accident in which I was hit by a "The Hartford" client/consumer. While I realize I am not the only person in the world with an adverse claim against them, I am not the least bit impressed with the timeliness that they have handled the issue. It has been almost a week, and they have yet to provide me with a rental vehicle that has been requested. As is custom, I was informed I could rent a vehicle on my own accord until they spoke with their client to determine liability. My insurance company sent them a copy of the police report that included information on their client's citation for failure to move right safely, & a diagram of the instance of the wreck.

March 12 2014 while leaving on vacation to Hawaii our C card company notified us that our card had been compromised and should be cancelled and would issue another [sent to our home]. We returned on the 25th of March, activated the new card and contacted The Hartford, made a payment with the new card and updated c/c info. Approximately two days later we received a notice stating that our policy had been cancelled effective 5-09-2014. I called customer service [Lucinda] and discussed the problem whom said there was nothing could be done, even though we had "NEVER" missed a payment [to anyone] and I felt this was totally unfair. Should they have a reason to be concerned about our ability or desire to make the payments as we had since the policy was issued in 2010-2011? I don't think so!

I'm an AARP member and used the Hartford online system to get a quote for car insurance. I played with the system, adjusting coverage in several ways over a period of a few days until I arrived at a desirable coverage and premium. The quote reflected a considerable savings over my current policy. In SMALL PRINT, Hartford does say that the given quote may "vary" from the final one, based on several factors which may arise after the quote is given. When I went to pay, based on the quote, the premium INSTANTLY jumped up several hundred dollars, erasing a large part of any savings I might achieve.

Searching for a new policy for auto insurance. Put all my information into their online system, got a quote, called - could not buy unless I joined AARP. Talked with multiple sales reps to get a final quote before jumping, making sure they pulled my driving record. They told me the final quote paid to join AARP so I can get the insurance discounted. Got sent a letter in the mail 3 days before I decided to buy only to learn that they won’t write the policy.

Long story short, I was going through AARP the Hartford for my vehicle insurance. 4 vehicles mind you. I went on vacation and simply forgot to pay my bill. I come back a week later and I am DROPPED from their policy with no way of renewal. Woman I spoke with was extremely rude and offered next to no help at all. Will make it my mission to ensure nobody I know uses this company. It was a blessing in disguise because I switched companies and got better coverage for much less money. I should be thanking them actually.

I'm lucky this was a simple claim. But the Hartford uses a 3rd party company for glass coverage, this company has the worst customer service. It's been 3 weeks since my claim and I was just approved to get 3 windchill chips to be fixed.

I have not had to file a claim with this company. I have auto and renters insurance through The Hartford. My biggest complaint is the renewal policy. My policy is a one-year policy and my policy will renew in July. This will be the second renewal. Last year, when it was renewal time, The Hartford sent me a statement around the end of May. The statement showed that I had a payment due on July 5th and another one due on July 27th. After that, the payments were due just on the 27th of each month. In all my years of having auto insurance, no matter which company, when it came time for policy renewal, I only had to pay one payment in each month.

I was with AARP for a few years. When I bought a new car I was getting anxious with their rate they offered, but they explained that is because the new car coverage is always higher. The information that it is a special discount for a new car owners was not even mentioned. I believed them not checking with other Insurance Companies first. Recently they increased my payment for about $400.00 per year telling that is because I'm living in California. I don't have any accidents or tickets - nothing as a reason to increase a price. They are liars taking advantages from us using our lack of knowledge and laziness. I bought 21st Century car insurance the same $400.00 less than AARP offered. Beware about this company and avoid doing any business with them.

Hartford raised my rate by over $100 because I moved to a different zip code. No tickets! No accidents or losses. The place I now live in has 24-hour security at the gate.

AARP Hartford is not what I expected. Had problems with a claim on homeowners and now auto. My advice is ask, check, follow-up and then check again. Weeks to get a claim resolved. Then told no coverage. Well, learned a lesson and learned it well.

My mom got a policy with them stating $380 first payment and $120 the other 5 months. Like 3.5 weeks ago For her and my dad. I don't have a car and don't live with her. But I drove her car once like 4.5 months ago and got into a fender bender. So they send her a letter saying they wanted to talk to her about the accident of 4 months ago. She call them the following day and told her that because on the information given they need it to put me in the insurance and it will be a 100 dollars more per month. Btw (I'm 22 years old with a 3.77 GPA in engineering) so my mom told them, "Please keep my policy open for a few days and until I find a cheaper policy." We call them exactly a week After stating we wanted to cancel the policy and wanted to know how much she was going to get for her refund. They were like, "You will only getting 93 dollars and your son is in the insurance."

Feb 6th 2014... first car accident on ice in 9 years. It took 12 days to even get an answer from them whether or not they would total it. Told me my car was in the shop when it was actually at my home! (It was drivable and since the car rental place next to it LIED to me about having a car ready I just LEFT). It seems Hartford has specialists that all they do is try and placate you and change the subject and cannot even read an accident report correctly. Most calls... they are just voice mails. They are afraid of bad reviews... and they know they are going to get one... so these "specialists" their only job is to convince you that everything is going to be alright.... So much b.s. I cannot find an AARP rep to tell them this.

Hartford was recommended by AARP to my husband, who contracted them to insure our home and two cars. And because he handled these things, I had no complaints. When he passed away last year, I realized Hartford's rates were excessive, especially for someone on a fixed income. My son-in-law did a little research and found that GEICO offered me a rate that was half of Hartford's for the same coverage (from $1,900 per year to $880 per year for my car alone). I can't fault Hartford for trying to make as big a profit as they can, but AARP should not be in bed with any company that doesn't have AARP's members best interests in mind.

My car was hit by a Bobcat clean snow on Jan 8, 2014. The driver told his boss that he hit my car and the boss agreed to pay for the damage. We were referred to their insurance, The Hartford. I spoke to their representative the following day and she told me she just need to get hold of the employee and confirm he hit me. 2 weeks went by and I call the The Hartford and I was told they could not get hold of the employee and until then they could not pay for my damages. I told them I need my car to go work and I was missing work. Well one month went by and I call them and the same story, The Hartford could not get hold of the employee. I walked down the road at the same day and found the employee. He told me he call them many times and The Hartford did not return their phone calls. So I call The Hartford and got the employee to speak to the lady. So she told me she would review all the document and call me back. My damages were $2600. She told me she would only pay $1600 because my appraisal was based on new parts and my car is not new and used so she only could pay for used parts. So please to sign up with them they are bad.

I received a quote from The Hartford. Once we settled on an amount of money per month, they said they would send me an agreement to fill out. Every day for a week I would get 3 and 4 agreements in the mail. I didn't know which one was which. I called The Hartford, spoke to my sales rep, and she said, "Oh, Don't worry about it, we have everything we need." I gave them my bank routing number, and the following Monday they called to tell me the routing number didn't work. "Can we just have a credit card." They never told me there would be a service charge for the credit card usage.

Called today (1-24-14) for assistance. I got a recorded message that due to inclement weather they could not take my call because the office was closed. I called AARP to complain and they could not get in touch with them either. So there you are expecting to receive "24 hour service" and all you get is a recorded message. What kind of insurance is this. I signed up for 24 hr. 365 days a year service. So what does a 77-year-old woman do if she is stranded on the roadside. IT IS SIMPLY OUTRAGEOUS.

I have had AARP Hartford about 5 years. The prices are very reasonable for my area for my motorcycle, a pickup, 2 cars, my home and my 5th wheel trailer. The deductible for my windstorm and hail damage is a higher percentage than I would like, but for the $6000 in additional deductible I pay about $1100 less per year than any of the other quotes that I received. I have only had one claim, on a car about 3 years ago. The prices for that car only, did go up about $80 for the first year and it is possible there is still a surcharge on that car still, but if so I don't really see it compared to the prices for the other vehicles and it didn't affect the motorcycle, or other vehicles at all.

We received a quote and were told they would send a contract to sign. When we received the contract, it included a paper indicating that if we had any at fault accidents in which we were "60% or more at fault" or any claim over $1,450 (which to me seems like virtually any claim), we would have to pay a 20% surcharge. (For us this would be over $500.) This was not previously mentioned. Additionally, no one could tell us how the percentage of fault was determined or who determined it. We called and told them we did not want to go through with the insurance because of this and the representative told us that since we had given them our credit card information, The Hartford considered it a binding contract even though we did not sign anything.

I responded to an advertisement for AARP Auto Insurance Program from The Hartford. It was priced in the ad at $763.00 for 12 months. After speaking with a sales representative from Hartford, giving him all of my information and them checking my driving and accident record, I was told everything was fine. I had the policy 4 days when I received a call from a Hartford agent informing me they had increased my rate to almost double. Their reasoning: NY State is a no fault state and I was a party to a hit-and-run. My car was parked at the time it was hit. I had a witness to the accident and recovered all of the money for my insurance company. My insurance company paid nothing.

I work for an Insurance agency that has had the VERY UNFORTUNATE experience of being an agent with Hartford Insurance. We are located in many states in the country, and we have discovered that Hartford Insurance is intentionally stealing money from agents and insureds according to their commercial vehicle policies. All of their companies refund vehicles with reduced coverage for example going from full coverage to just storage for the winter and most companies refund 100 percent of the premium when a change occurs and vehicles are taken from full coverage to storage only. However, that usually takes 30 to 60 days to refund the insured. With Hartford Insurance, they do not refund your money until you put the vehicles back on the policy and then they calculate the credit from the time it was taken off to the time it was placed back on the policy. The problem is if that vehicle does not go back on the policy before the next expiration date, Hartford keeps 100 percent of the premium. They have had this practice for over 10 years and have been cheating agents and insureds all across the country for many many years. They are the worst Insurance company in the world.

As of this date, I have not signed up, even though I had my husband do so; after reading these reports I will be looking for another company. The comments to which I'm replying reminded me of my experiences in my attempt to find out the costs for various autos which I was considering for purchase. I spoke to several different agents- never the same one- and every time the quote differed (talking about the same vehicle(s), of course). Just as this reviewer said, I was also told that there must have been some mistake on my part, that the ins. would have had to have been "x" amt (which was more, of course). Their site screwed things up as well; when you tried to adjust coverage it would freeze up on you, and in EVERY instance no matter what the vehicle the quote online would differ from the agent's quote with whom I was speaking at the time.

I canceled insurance on one of my cars and added my 16 year old on the same day. They told me they took off the car and added my son and that the amount of refund and addition of son being on policy would be another $500+ for the year. I asked when they would bill me for the amount and they said December. This was in October. So I wait for bill to come in December and thinking with all the extra mail that it would still come. NO bill so finally I call them and they inform me that the car I told them to take off was still on policy and that my 16 year son was not added because I hadn't called them back to tell them if he was an B+ student, which I had told them he was not. For 2 1/2 months my 16 year old was driving without insurance!!!!!!!!! UNBELIEVABLE. No excuse for not taking the car off either. I intend to turn them in to the Missouri insurance commission.

Am on monthly pay plan but did not receive notice for December; Instead received Email notice of past due status on policy. Have not been able to make due payment and AM NOT interested in automatic funds-transfer.

I insured my Honda and my Dodge Ram pickup with Hartford in Late April 2013. I have a clean driving record but my premiums were still quoted over $1300 a year for both vehicles. I was offered a discount if I paid premiums for the full year so I paid upfront and bought insurance from 4/27/2014 - 4/27/2014. On Monday, Nov 25 I sold my pick up. I called to cancel the insurance on the truck. I am going to receive a refund of approximately $123.00. I was speechless. I am going to receive a refund of a little over $100 for 5 months of insurance??? How can this be??

I had a good rate with Hartford with my old car and just bought a new car on a Thursday afternoon. I called on a Friday afternoon. I'm in a different time zone and called them after 5pm in their time zone and got a recording. I tried first online and could only change options on my current car, not to create a new quote on a new car. First, their phone number was not in the insurance card or the documents, but happened to be on a generic flyer they had. The website was not listed on any of their documentation.

I feel frustrated for the company's failure to recover repair costs on my behalf from the other party of the traffic accident on the pretext that the amount claimed was below my deductible. Staff from the customer service was impolite and increased my auto premium despite their fault in recording my age.

I have been with Hartford since 2004, and have not had any tickets for 20 years. I did have an accident in 2011 & was given only one point on my driving record due to the circumstances of the accident. I was supposed to have 1 accident forgiveness and a few months later they raised my rates $16.00 a month. When I contacted them, they told me it was for administrative purposes. They told me that was passed on to all customers which was not true. I'm looking around as I think $116 a month for a Toyota Camry is too much.

We had 5 vehicles insured with Hartford. They wrote 2 policies because they will only write 4 vehicles per policy. We sold one vehicle in July. I called them in Aug to cancel the insurance. Today, I found out it takes them 30 days to remove a vehicle so I was charged the premium for the sold vehicle in Sept. of the $160.50 annual premium for that vehicle. I will have my total premium reduced by $49.68. My policies renew in June. They will not combine my policies to one now that I only have 4 vehicles. I sold the vehicle one month into the annual policy. Why would it take 30 days to process, why not use the date I called in to cancel the insurance, why not combine policies now????? We are definitely going to find another insurance company! Forget AARP and checking into joining AMAC.

I have been with The Hartford for over 13 years and never had a claim. My home, auto, boat and umbrella policy. While boating I had a minor collision with my boat which involved hitting my kicker motor on the dock while pulling into a slip. I had enough damage that I decided to file a claim rather than fix it myself. So, I file a claim. A few days later I get a call from their adjuster and they tell me that they cannot cover the claim as it was a collision and not covered under my policy. What good is it to have insurance if you are not covered? I had full coverage for my boat.......

Was concluded by Hartford I was at fault for backing into another vehicle at a stuck red light to trip the pad. I provided drawings, photos, recreation of the position of both vehicles indicating the other car was not legally in the lane behind me or entered late over a solid line. The area damaged indicated the car was well out of the lane and out of view if there at all. Hartford did not represent nor argue to support my case. Agents and representative are not even in my state and contract to independent adjusters in the area. They wanted nothing to do with trying to represent me or prove who was at fault nor review my photos, drawings, and argument. They sent me a letter indicating 51% my fault period and raised my rates. My first incident in 45 years driving. I never admitted fault to the other insurance company or mine from the beginning statement. They will not stand by you, fight for you, support you or listen to anything you say or review any proof you may provide. Lazy and not concerned with their clients' best interest.

As for the elderly gentleman's complaints about rates going up with now accidents or tickets, it happened to a dear little old lady friend of ours. Clean record, 1997 Ford Escort wagon. Her rates jumped from 1,500 to 2,500 annually. Sad to say, age discrimination is a part it seems. I suggest contacting the Insurance Commission of your area and file a complaint. I have had to with good results, not the best but good.

Auto insurance injury claim payout / will not settle, being forced into court. I will write this review after we go to court and let the public know what I’ve been through with Hartford involving personal injury claims. So far it has not been good! Past 2 years now.

I subscribed to TrurLans to get a 5% discount on my premium. When I got the device, no one in my home (3 generations) could figure how to install it. So I went to my Toyota dealer and he told me that this device would not fit my car. The service manager said the insurance companies are trying to push these things but they are all a bunch of junk. Then he charged me a $75.00 service fee. When I report this, AARP Hartford told me that the only thing they could do about this is increase my premium. Look like AARP and The Hartford have been snookered by some company in China.

I was charged for coverage that I had already paid for. The Hartford auto insurance company was automatically deducting my payment for coverage every month. On 06/21/2013, I called to have my policy cancelled in order to get coverage from USAA. At the time, my AARP policy was current, and I was told by the rep, that I would be receiving a refund for the time I had already paid for. Well in late August, I received a bill stating I owed for coverage from 04/30/13 to 06/21/13.

I had my insurance with a company for many years and they kept raising it for no reason so I decided to go with AARP Hartford and my premium went from $1,100 for a single older woman driver to $550 thereabouts! Then they raised it the next year to $640 and then for 2013 it is $726. This is rate protection! Now I did have a minor fender bender in the Kroger parking lot where the police were not called but they have accident forgiveness and they applied that, but did they? I don't trust these people. It seems that they just hauled me in to raise the rates.

I called to get the AARP Auto Insurance and was truly confused. I thought I was getting AARP Insurance. Come to find out, it was The Hartford who is connected with AARP... So I started paying on my Auto Insurance. Had only been with the Hartford Insurance for about 3 to 4 months, if that long... I had missed almost a month for not paying due to an illness on my part, but called to pay my Insurance and was told that I was Cancelled... OMG. NO ONE was courteous, just cold speaking and would not explain Hartford functions.

We joined AARP for auto insurance almost a year ago. At the time that we joined my wife had two accidents a few months earlier while we were within the coverage of our previous insurance carrier. Initially the insurance premiums were reasonable, but as we changed vehicles throughout the year the rates have gone up significantly. Our cars are mostly older cars, with exception of my wife's newer car which is a 2012 model. When our younger daughter was added to the policy and her car the increase skyrocketed beyond the unimaginable... although she has never been in an accident, never had a ticket, and she is an honors student in school, entering college now.

When I renewed with Hartford I was shocked when I saw my premium. I called because I had a 1998 Escort and a 2006 Dodge truck. They had charged me more for the 1998 than they did the truck and I didn't even have collision on the Escort. I called and they told me it was for a claim made on another vehicle I had that caught on fire two years earlier. I chose to cancel my policy and go with a company less than half what they were charging me. I paid my monthly bill and called to cancel my policy. The agent told me I had a refund coming. Now they are telling me that I owe them money. My advice is to steer away from this insurance. They are not senior friendly and are not out there to help the seniors but to rob them.

This is the second time I try to get coverage with Hartford. The first time they told me they don't cover a Porsche. OK. I just called them after watching an AARP TV ad so I called again. Now we drive Lexus cars and my daughter a VW Jetta. Sorry they said can't cover you since one of the Lexus SC430 is a High end performance vehicle and my daughter is 22. A Lexus S430 High performance car??? Are you kidding????? Don't even try to call them. I don't understand why AARP promotes them, I guess they must receive lots of money for it... You would think they would be more flexible than others. After reading other reviews and realize they get a mere 1 STAR, I am glad they refused me after all. AARP wake up and drop this company. They NO good or people will drop YOU.

About a couple months ago, a driver who was insured by The Hartford Auto Insurance hit my car. She backed into it going down a hill. The entire right side of the car was smashed in. It took a couple of weeks for anyone at Hartford to even contact me. They instead had been keeping my mother updated on the matter. Mind you, I am 26 and the vehicle is in my name and my name only. I don't even live with my mother. I haven't for 8 years now. Anyway, when they finally did contact me, Rob told me that they had sent someone to check out the damage of my car. He went on to tell me that due to the damages and condition of the vehicle they would be giving me $3,909.49. He then asked for my bank account information and said the money would be deposited into my account within about 3 business days. I said, "How much did you say again so I can write it down?" He again stated, "$3,909.49." I said, "Okay, great. Thanks for being so helpful and pleasant." I thought I was gonna get the run around with you guys. I should have known better.

I have been paying my auto insurance premiums online to The Hartford Insurance Company diligently each month for over two years. In June, I noticed my payment hadn't cleared my bank account after about a week, so I called them. They indicated that the payment was returned due to a problem with entering my account information online. I immediately paid them by phone. Then the exact same thing happened in July - I noticed my online payment hadn't cleared, but I was monitoring it this time, so I called after only three days this time. I was told my policy was "fully paid to date".

First, let me tell you I sympathize with your rates going up. Let me explain many things that could possibly cause your rates to increase. The first two are obvious: Tickets, Accidents and when I say having an accident, it doesn't matter whose fault it is. They will automatically raise your rates and it stays on your insurance for 5 years regardless of the amount of damage and who is at fault. Secondly, if you buy a new car or add another car, they also go by replacement rates. We bought a 2013 Subaru in February 2013 and it made our policy go up 30.00/month - due to the high cost of replacing those parts. They won't be putting aftermarket parts on our Subaru.

When I first started with Hartford rates were fair. This year time to renew my renewal went from 200.00 to 458.00 being taken out of my account. I got the notice of that after I cancelled my policy. Was threatened since I took a car off the insurance and also lied to of why my bill went up so high... I never gave them permission to snatch almost 500.00 out of my bank acct. After calling I managed to get a check of 88.01 back. I will shout it from the roof top this company sucks, and lies... shop around. I believe they target older people they think are too stupid to know they’re screwing us...

The joys of an auto insurance policy and premium with the HARTFORD INSURANCE GROUP. Where does one begin? I received my renewal policy declaration page and immediately noticed that the premium had increased $360.00 per year. I called in and requested to speak to a representative and soon one young lady came on the phone. As we went through the why process, she put me on hold about three times and each time was for an incorrigible amount of time perhaps 2-4 minutes each. I'm thinking she's with her superiors thinking of something to say to me that I will buy. I was not buying. In the first place the updated premium was almost a transposition of the premium of the year before. Could someone there actually think that an elder would not notice the numbers were twisted? Then we came to possible reasons why the premium increased almost a third that year. The best was that I was awarded a multi-car discount the previous year and now the second car had not appeared on the policy so the discount was not available.

We had insurance with Hartford. I was rear-ended. The guy ran. Turns out he had no insurance. Hartford cut my medical benefits as fast as they could. Then we were late on a payment. They dropped us, did not even inform us until I went to pay the car. Was without insurance for two weeks. I called about it. The Hartford were very nasty and unprofessional. I wouldnt suggest anyone to be insured by them. Disgusting company.

I received my renewal policy with a 300 percent rate increase. I have had my license for 40 years with never a claim - never an accident or traffic violation - have been w/ Company 7 years. Called to ask why and the reason I received a 300% rate increase was due - The Hartford ran my credit score.

I had my neighbor hit my car. He was very sorry and we exchanged info. I contacted Hartford and from there in, I did very thing. I had to go to their auto body shop to get an estimate. No one from Hartford came down to look at my car. I went to my auto body shop. Things went well... I got it fixed but Hartford wanted my to pay my deductible. The Claims department didn't keep contact with me. I had to call the other insurance company to find out if my claim had been paid. They said it was sent out 2 weeks ago. Hartford didn't even do a follow-up to see where the claim was at. They had sent the payment to a different address. The Hartford didn't even know what had happened if I didn't call the other insurance company. I have been with The Hartford for more than 10 years and this is how they treat (lack of help) a longtime policy holder. They didn't even lift a finger to help me out. I had never gotten any updates on my claim. As of today, I still don't know when I will get my deductible back.

In 2006, we purchased auto insurance (liability only) with AARP The Hartford because we changed cars and they offered the lowest rates at the time. In 2007, nothing changed except an $84 increase in premium. In 2008, I was in an intersection behind a truck waiting to turn left when the light went from green to yellow and then red before the other vehicle and I were able to safely make our turn during rush hour. A police officer that could not see me because of the truck until he turned gave me a red light ticket. Our next renewal was $188 more. The 2009 premium went down $84 the exact original increase back in 2007. The wife had a minor fender bender and our premiums went up $249 in 2010.

Four years ago, I got a quote from Hartford for my 2 vehicles and my house. It was a little lower than my then current State Farm policy, and I thought that the AARP connection would make them a good company for seniors. I was so wrong. This year, the auto insurance premium DOUBLED. Over 2 years ago, I received my first and only speeding ticket in 50 years of driving, going about 10 mph over the limit. The industry average is a premium increase of about 11% for this type of moving violation.

I was on the phone from 11:30 to 3:30 to get a policy with your company. The person (John ** from Oklahoma) set up my auto payments with my bank with my permission and he gave me the amounts that would be taken out on Tuesday, June 25th of $75.00 for AUTO, $72.00 for HOME (condo). I wrote everything down, read it back to him with confirmation and reconfirmed it again before we hung up. I spent my whole afternoon to get an insurance policy. I had two small claims in 2011 and 2012 for an electrical storm that blew my refrigerator and a freezer that I lost food the previous year. The reports your company pulled up say CATASTROPHE but there is no explanation.

I have had enough with THE HARTFORD! I can't believe how many times they CLAIM to have NEVER received a fax! Or CLAIM they didn't get this form or that form! Their phone lines are enough to drive you crazy. You get 10 prompts to choose from until you FINALLY get a LIVE operator who just transfers you 5 or 6 times and still you get nowhere! This place is a JOKE and we will NOT be renewing our contract! P.S. It's actually hilarious when you call and get a voicemail on EACH and EVERY line that says if I don't call you by 4pm, here's my supervisors #, blah, blah, blah.... and the supposed supervisor never even calls back either. Like I said... JOKE. Feel free to call my office, The Hartford, if you would like to finally take care of this matter from February of 2013! You know who I am!

I contacted Hartford due to being an AARP member. It has been a nightmare. We have gotten about 9 quotes and none have actually become policies. The process has taken 6 weeks. We have never talked to the same person twice. I have asked for a supervisor to contact me, which I still haven't heard from them. At this point, I am ready to look elsewhere.