AARP Auto Insurance Program from The Hartford Reviews

I canceled insurance on one of my cars and added my 16 year old on the same day. They told me they took off the car and added my son and that the amount of refund and addition of son being on policy would be another $500+ for the year. I asked when they would bill me for the amount and they said December. This was in October. So I wait for bill to come in December and thinking with all the extra mail that it would still come. NO bill so finally I call them and they inform me that the car I told them to take off was still on policy and that my 16 year son was not added because I hadn't called them back to tell them if he was an B+ student, which I had told them he was not. For 2 1/2 months my 16 year old was driving without insurance!!!!!!!!! UNBELIEVABLE. No excuse for not taking the car off either. I intend to turn them in to the Missouri insurance commission.

Am on monthly pay plan but did not receive notice for December; Instead received Email notice of past due status on policy. Have not been able to make due payment and AM NOT interested in automatic funds-transfer.

I insured my Honda and my Dodge Ram pickup with Hartford in Late April 2013. I have a clean driving record but my premiums were still quoted over $1300 a year for both vehicles. I was offered a discount if I paid premiums for the full year so I paid upfront and bought insurance from 4/27/2014 - 4/27/2014. On Monday, Nov 25 I sold my pick up. I called to cancel the insurance on the truck. I am going to receive a refund of approximately $123.00. I was speechless. I am going to receive a refund of a little over $100 for 5 months of insurance??? How can this be??

I had a good rate with Hartford with my old car and just bought a new car on a Thursday afternoon. I called on a Friday afternoon. I'm in a different time zone and called them after 5pm in their time zone and got a recording. I tried first online and could only change options on my current car, not to create a new quote on a new car. First, their phone number was not in the insurance card or the documents, but happened to be on a generic flyer they had. The website was not listed on any of their documentation.

I feel frustrated for the company's failure to recover repair costs on my behalf from the other party of the traffic accident on the pretext that the amount claimed was below my deductible. Staff from the customer service was impolite and increased my auto premium despite their fault in recording my age.

I have been with Hartford since 2004, and have not had any tickets for 20 years. I did have an accident in 2011 & was given only one point on my driving record due to the circumstances of the accident. I was supposed to have 1 accident forgiveness and a few months later they raised my rates $16.00 a month. When I contacted them, they told me it was for administrative purposes. They told me that was passed on to all customers which was not true. I'm looking around as I think $116 a month for a Toyota Camry is too much.

We had 5 vehicles insured with Hartford. They wrote 2 policies because they will only write 4 vehicles per policy. We sold one vehicle in July. I called them in Aug to cancel the insurance. Today, I found out it takes them 30 days to remove a vehicle so I was charged the premium for the sold vehicle in Sept. of the $160.50 annual premium for that vehicle. I will have my total premium reduced by $49.68. My policies renew in June. They will not combine my policies to one now that I only have 4 vehicles. I sold the vehicle one month into the annual policy. Why would it take 30 days to process, why not use the date I called in to cancel the insurance, why not combine policies now????? We are definitely going to find another insurance company! Forget AARP and checking into joining AMAC.

I have been with The Hartford for over 13 years and never had a claim. My home, auto, boat and umbrella policy. While boating I had a minor collision with my boat which involved hitting my kicker motor on the dock while pulling into a slip. I had enough damage that I decided to file a claim rather than fix it myself. So, I file a claim. A few days later I get a call from their adjuster and they tell me that they cannot cover the claim as it was a collision and not covered under my policy. What good is it to have insurance if you are not covered? I had full coverage for my boat.......

Was concluded by Hartford I was at fault for backing into another vehicle at a stuck red light to trip the pad. I provided drawings, photos, recreation of the position of both vehicles indicating the other car was not legally in the lane behind me or entered late over a solid line. The area damaged indicated the car was well out of the lane and out of view if there at all. Hartford did not represent nor argue to support my case. Agents and representative are not even in my state and contract to independent adjusters in the area. They wanted nothing to do with trying to represent me or prove who was at fault nor review my photos, drawings, and argument. They sent me a letter indicating 51% my fault period and raised my rates. My first incident in 45 years driving. I never admitted fault to the other insurance company or mine from the beginning statement. They will not stand by you, fight for you, support you or listen to anything you say or review any proof you may provide. Lazy and not concerned with their clients' best interest.

As for the elderly gentleman's complaints about rates going up with now accidents or tickets, it happened to a dear little old lady friend of ours. Clean record, 1997 Ford Escort wagon. Her rates jumped from 1,500 to 2,500 annually. Sad to say, age discrimination is a part it seems. I suggest contacting the Insurance Commission of your area and file a complaint. I have had to with good results, not the best but good.

Auto insurance injury claim payout / will not settle, being forced into court. I will write this review after we go to court and let the public know what I’ve been through with Hartford involving personal injury claims. So far it has not been good! Past 2 years now.

I subscribed to TrurLans to get a 5% discount on my premium. When I got the device, no one in my home (3 generations) could figure how to install it. So I went to my Toyota dealer and he told me that this device would not fit my car. The service manager said the insurance companies are trying to push these things but they are all a bunch of junk. Then he charged me a $75.00 service fee. When I report this, AARP Hartford told me that the only thing they could do about this is increase my premium. Look like AARP and The Hartford have been snookered by some company in China.

I was charged for coverage that I had already paid for. The Hartford auto insurance company was automatically deducting my payment for coverage every month. On 06/21/2013, I called to have my policy cancelled in order to get coverage from USAA. At the time, my AARP policy was current, and I was told by the rep, that I would be receiving a refund for the time I had already paid for. Well in late August, I received a bill stating I owed for coverage from 04/30/13 to 06/21/13.

I had my insurance with a company for many years and they kept raising it for no reason so I decided to go with AARP Hartford and my premium went from $1,100 for a single older woman driver to $550 thereabouts! Then they raised it the next year to $640 and then for 2013 it is $726. This is rate protection! Now I did have a minor fender bender in the Kroger parking lot where the police were not called but they have accident forgiveness and they applied that, but did they? I don't trust these people. It seems that they just hauled me in to raise the rates.

I called to get the AARP Auto Insurance and was truly confused. I thought I was getting AARP Insurance. Come to find out, it was The Hartford who is connected with AARP... So I started paying on my Auto Insurance. Had only been with the Hartford Insurance for about 3 to 4 months, if that long... I had missed almost a month for not paying due to an illness on my part, but called to pay my Insurance and was told that I was Cancelled... OMG. NO ONE was courteous, just cold speaking and would not explain Hartford functions.

We joined AARP for auto insurance almost a year ago. At the time that we joined my wife had two accidents a few months earlier while we were within the coverage of our previous insurance carrier. Initially the insurance premiums were reasonable, but as we changed vehicles throughout the year the rates have gone up significantly. Our cars are mostly older cars, with exception of my wife's newer car which is a 2012 model. When our younger daughter was added to the policy and her car the increase skyrocketed beyond the unimaginable... although she has never been in an accident, never had a ticket, and she is an honors student in school, entering college now.

When I renewed with Hartford I was shocked when I saw my premium. I called because I had a 1998 Escort and a 2006 Dodge truck. They had charged me more for the 1998 than they did the truck and I didn't even have collision on the Escort. I called and they told me it was for a claim made on another vehicle I had that caught on fire two years earlier. I chose to cancel my policy and go with a company less than half what they were charging me. I paid my monthly bill and called to cancel my policy. The agent told me I had a refund coming. Now they are telling me that I owe them money. My advice is to steer away from this insurance. They are not senior friendly and are not out there to help the seniors but to rob them.

This is the second time I try to get coverage with Hartford. The first time they told me they don't cover a Porsche. OK. I just called them after watching an AARP TV ad so I called again. Now we drive Lexus cars and my daughter a VW Jetta. Sorry they said can't cover you since one of the Lexus SC430 is a High end performance vehicle and my daughter is 22. A Lexus S430 High performance car??? Are you kidding????? Don't even try to call them. I don't understand why AARP promotes them, I guess they must receive lots of money for it... You would think they would be more flexible than others. After reading other reviews and realize they get a mere 1 STAR, I am glad they refused me after all. AARP wake up and drop this company. They NO good or people will drop YOU.

About a couple months ago, a driver who was insured by The Hartford Auto Insurance hit my car. She backed into it going down a hill. The entire right side of the car was smashed in. It took a couple of weeks for anyone at Hartford to even contact me. They instead had been keeping my mother updated on the matter. Mind you, I am 26 and the vehicle is in my name and my name only. I don't even live with my mother. I haven't for 8 years now. Anyway, when they finally did contact me, Rob told me that they had sent someone to check out the damage of my car. He went on to tell me that due to the damages and condition of the vehicle they would be giving me $3,909.49. He then asked for my bank account information and said the money would be deposited into my account within about 3 business days. I said, "How much did you say again so I can write it down?" He again stated, "$3,909.49." I said, "Okay, great. Thanks for being so helpful and pleasant." I thought I was gonna get the run around with you guys. I should have known better.

I have been paying my auto insurance premiums online to The Hartford Insurance Company diligently each month for over two years. In June, I noticed my payment hadn't cleared my bank account after about a week, so I called them. They indicated that the payment was returned due to a problem with entering my account information online. I immediately paid them by phone. Then the exact same thing happened in July - I noticed my online payment hadn't cleared, but I was monitoring it this time, so I called after only three days this time. I was told my policy was "fully paid to date".

First, let me tell you I sympathize with your rates going up. Let me explain many things that could possibly cause your rates to increase. The first two are obvious: Tickets, Accidents and when I say having an accident, it doesn't matter whose fault it is. They will automatically raise your rates and it stays on your insurance for 5 years regardless of the amount of damage and who is at fault. Secondly, if you buy a new car or add another car, they also go by replacement rates. We bought a 2013 Subaru in February 2013 and it made our policy go up 30.00/month - due to the high cost of replacing those parts. They won't be putting aftermarket parts on our Subaru.

When I first started with Hartford rates were fair. This year time to renew my renewal went from 200.00 to 458.00 being taken out of my account. I got the notice of that after I cancelled my policy. Was threatened since I took a car off the insurance and also lied to of why my bill went up so high... I never gave them permission to snatch almost 500.00 out of my bank acct. After calling I managed to get a check of 88.01 back. I will shout it from the roof top this company sucks, and lies... shop around. I believe they target older people they think are too stupid to know they’re screwing us...

The joys of an auto insurance policy and premium with the HARTFORD INSURANCE GROUP. Where does one begin? I received my renewal policy declaration page and immediately noticed that the premium had increased $360.00 per year. I called in and requested to speak to a representative and soon one young lady came on the phone. As we went through the why process, she put me on hold about three times and each time was for an incorrigible amount of time perhaps 2-4 minutes each. I'm thinking she's with her superiors thinking of something to say to me that I will buy. I was not buying. In the first place the updated premium was almost a transposition of the premium of the year before. Could someone there actually think that an elder would not notice the numbers were twisted? Then we came to possible reasons why the premium increased almost a third that year. The best was that I was awarded a multi-car discount the previous year and now the second car had not appeared on the policy so the discount was not available.

We had insurance with Hartford. I was rear-ended. The guy ran. Turns out he had no insurance. Hartford cut my medical benefits as fast as they could. Then we were late on a payment. They dropped us, did not even inform us until I went to pay the car. Was without insurance for two weeks. I called about it. The Hartford were very nasty and unprofessional. I wouldnt suggest anyone to be insured by them. Disgusting company.

I received my renewal policy with a 300 percent rate increase. I have had my license for 40 years with never a claim - never an accident or traffic violation - have been w/ Company 7 years. Called to ask why and the reason I received a 300% rate increase was due - The Hartford ran my credit score.

I had my neighbor hit my car. He was very sorry and we exchanged info. I contacted Hartford and from there in, I did very thing. I had to go to their auto body shop to get an estimate. No one from Hartford came down to look at my car. I went to my auto body shop. Things went well... I got it fixed but Hartford wanted my to pay my deductible. The Claims department didn't keep contact with me. I had to call the other insurance company to find out if my claim had been paid. They said it was sent out 2 weeks ago. Hartford didn't even do a follow-up to see where the claim was at. They had sent the payment to a different address. The Hartford didn't even know what had happened if I didn't call the other insurance company. I have been with The Hartford for more than 10 years and this is how they treat (lack of help) a longtime policy holder. They didn't even lift a finger to help me out. I had never gotten any updates on my claim. As of today, I still don't know when I will get my deductible back.

In 2006, we purchased auto insurance (liability only) with AARP The Hartford because we changed cars and they offered the lowest rates at the time. In 2007, nothing changed except an $84 increase in premium. In 2008, I was in an intersection behind a truck waiting to turn left when the light went from green to yellow and then red before the other vehicle and I were able to safely make our turn during rush hour. A police officer that could not see me because of the truck until he turned gave me a red light ticket. Our next renewal was $188 more. The 2009 premium went down $84 the exact original increase back in 2007. The wife had a minor fender bender and our premiums went up $249 in 2010.

Four years ago, I got a quote from Hartford for my 2 vehicles and my house. It was a little lower than my then current State Farm policy, and I thought that the AARP connection would make them a good company for seniors. I was so wrong. This year, the auto insurance premium DOUBLED. Over 2 years ago, I received my first and only speeding ticket in 50 years of driving, going about 10 mph over the limit. The industry average is a premium increase of about 11% for this type of moving violation.

I was on the phone from 11:30 to 3:30 to get a policy with your company. The person (John ** from Oklahoma) set up my auto payments with my bank with my permission and he gave me the amounts that would be taken out on Tuesday, June 25th of $75.00 for AUTO, $72.00 for HOME (condo). I wrote everything down, read it back to him with confirmation and reconfirmed it again before we hung up. I spent my whole afternoon to get an insurance policy. I had two small claims in 2011 and 2012 for an electrical storm that blew my refrigerator and a freezer that I lost food the previous year. The reports your company pulled up say CATASTROPHE but there is no explanation.

I have had enough with THE HARTFORD! I can't believe how many times they CLAIM to have NEVER received a fax! Or CLAIM they didn't get this form or that form! Their phone lines are enough to drive you crazy. You get 10 prompts to choose from until you FINALLY get a LIVE operator who just transfers you 5 or 6 times and still you get nowhere! This place is a JOKE and we will NOT be renewing our contract! P.S. It's actually hilarious when you call and get a voicemail on EACH and EVERY line that says if I don't call you by 4pm, here's my supervisors #, blah, blah, blah.... and the supposed supervisor never even calls back either. Like I said... JOKE. Feel free to call my office, The Hartford, if you would like to finally take care of this matter from February of 2013! You know who I am!

I contacted Hartford due to being an AARP member. It has been a nightmare. We have gotten about 9 quotes and none have actually become policies. The process has taken 6 weeks. We have never talked to the same person twice. I have asked for a supervisor to contact me, which I still haven't heard from them. At this point, I am ready to look elsewhere.

I can't believe AARP endorses Hartford insurance for seniors. We have never had a claim with Hartford for our home or car insurance, no tickets, nothing. Our homeowner's insurance went up 60% this year for our home, and about $300 for our autos. Shame on you, Hartford, for ripping off seniors on limited income and shame on AARP for endorsing them for seniors! We found new insurance for both home and auto that was less than Hartford's before their outrageous increases. We do not live in an area that is susceptible to forest fires, floods, tornadoes, hurricanes, mudslides or a high crime. Greed is their game, and we are not playing. Is this even legal?

I spun out on an icy hi-way (not that uncommon on Minnesota roads) and took out a BIG road sign. I reported the claim about 11 pm, after the accident, and was contacted the next morning. They had an insurance appraiser at my door the following day. Their conclusion was my Jeep was a total loss. The adjuster did her research and contacted me again the next morning and made me an offer that was MORE than fair. It was actually realistic! They offered me $8,000, which was about what 2003 Jeeps were being offered for in my area. I decided to keep my Jeep, and repair it myself, since auto body and paint was my career for 35+ years. They sold it back to me for $1,600, and I repaired it.

I hit my son's car backing out of my garage. I turned in my claim and Hartford paid it, less my deductible. Then Hartford raised my premium - a lot. The increase in my premium more than paid for the damages. This is not insurance; it's paying Hartford back on the installment plan. So they not only get your monthly premium, they also get their money back on the claim they paid. It's a joke and I can't believe the insurance departments in our states don't put a stop to the insurance companies' embezzlement practices.

Rate increased by $1000. I was told by rep it was being reviewed. I called the rep many times and I was told they were still reviewing policy - 6 weeks later, I called again and was told "Rate remained the same" without explanation why. This rate doubled ($) without any cause! I am a retiree on a fixed income; I cannot accept this... especially without cause or claims in 7 years with AARP Insurance.

I am not renewing my policy this year. I've been waiting until my traffic tickets cleared up. It should have been clear a year ago but Hartford post-dated my traffic violation from the later date when I appeared in court to contest it, not the actual date of the violation. My city had a severe backlog of cases to try - out about 8-9 months and Hartford stuck it to me!

I've been with the Hartford for approximately 11 years. The past 3 years, the Hartford started to raise my auto insurance rates for nothing I did; the increases were $20 to $25 each time. I am a 60-year old man with a clean driving record. I drive no more than 10 miles a week to the grocery store and to church. I finally got fed up with these yearly increases and found an insurance broker that my sister recommended. The broker saved me $100 annually for the same policy I had with Hartford. It pays to shop around.

I am now wondering why anyone would deal with this company. They charge a double payment when you renew your auto policy. You shop around for a better deal and cancel your policy within a month. Then they have the nerve to send a refund check for a whole $0.59 and then try to tell you that part of that double payment was to pay off the previous policy. I thought I was getting a deal through AARP, but apparently not!

I bought the AARP-endorsed auto policy from The Hartford. When I was hit in the rear by an uninsured motorist who was later found guilty in traffic court, the Hartford was not supportive and I had to hire my own lawyer. When I filed for damages for my severe injuries, The Hartford filed a request with the court to dismiss my case. At this point, I am still paying premiums to The Hartford while their lawyers are trying to keep me from collecting damages on the policy I bought from them.

I used to have Hartford insurance and the first time I got an OWI, they dropped me like a hot potato. Nice ad on TV says they won't drop you for having an accident, but they don't say that anything else is fair game - very misleading.

I bought insurance from Hartford because it was endorsed by AARP and it seemed like a good deal. Then my wife and I were hit by another driver. The accident was the other driver's fault. In fact, her insurance paid for everything so that Hartford did not have to pay any costs. Nonetheless, Hartford raised our rates approximately 25% because of our "loss history," as they put it. We are being penalized because of another driver's negligence. Hartford said they would keep this on our account for five years, meaning they will collect more in additional premiums than they would have had to pay out if they had paid out anything. This is nothing but a ripoff. Do not buy Hartford Insurance!

I am a 55-year-old female with an impeccable driving record and no incidents of any kind, ever. I received in the mail from AARP a ton of advertising material which appeared to endorse the Hartford Insurance company indicating, "Now that you are an AARP member, you could save $375 and get better benefits." Warning to all people: do not waste your time applying for this. I simply cannot believe that AARP has anything to do with it. In fact, because of this, I will no longer use or try AARP for anything!

I signed up with Hartford on the car insurance. They required payment by credit card. 20 days later, I received a letter that they have cancelled my insurance at the original date because my wife had a low speed accident (almost exactly 3 years ago). I did tell them about this before I signed up with them. Now I am still waiting for the refund of my money. I also had to go back to my previous auto insurance provider and they raised my rate because I cancelled the coverage. I will never ever even consider Hartford.

Years ago, I had home, business, and auto insurance with the Hartford. It was a nightmare. First of all, they continually increased the rates on all 3 of my policies. Then we had a tornado come through our area, causing some damage to my business. They refused to pay enough for the repairs and I had to pay thousands out of pocket. About this time, I had decided to change companies, but the final blow came with an auto accident. It was a freak accident, but my fault, so I called the Hartford. The agent assured me and the other person that it would be taken care of. They told the other person involved that the Hartford would pay for the damage to his truck.

I joined AARP and on their endorsement, changed insurance to The Hartford in 2007. Since that time my insurance has gone from $896.00 to $1,560 in six years. Now, note that I only maintain PL/PD insurance as both vehicles are paid in full. No tickets or accidents. And here is the best part of the hoax - three times it has increased due to my age! This from a company that has joined with an organization for older people! Age discrimination is against the law, but it seems that the laws are being written by big businesses today. I contacted AARP and received two emails voicing concern and a promise to look into the problem. And that's where it ends. Anyone else had experienced age discrimination?

We were rear ended two years ago. I had my chiropractor submit bills. No issue. I had to go to a massage therapist because of tissue damage. I had to go to the chairman of the board twice in order to get the account representative to pay my bills. She had placed a stop payment on two of my daughter's checks for her chiropractor. I had to go to the CEO for this payment also. She stated that the bank had stopped payment on the checks without their knowledge, but the bank said they were stopped the day after they were issued. She lied. My physical therapist submitted bills. They paid, however, they discounted the cost paid to my therapist.

I fell for it. I signed up under AARP with Hartford Insurance for all my cars, home, and second farm house. It was a fantastic bargain for someone on retired income. I saved substantially over $1,000 compared to the rip off Allstate and State Farm had for the same coverage. That was the bait. Then I just got my first renewal notice last week (Feb. 2013) for my farm. It nearly doubled! Beware of the bait! Do not fall for this like I did. Shop somewhere else. Based on the other reviews, I expect the coverage on my primary residence and all my cars to increase even though there were no claims, no citations, no accidents. There should be a law or some kind of protection for older citizens who are easy victims just trying to protect their properties they have worked hard for. I thought that's what AARP is supposed to do.

I was with AARP/Hartford Auto insurance for several years. I never had a problem. I thought their rates were fair. This past year, my husband and I wanted to remove our son from our policy, since he had moved out. We thought there would (of course) be a reduction in the premium. I was wrong. When I started doing the research, premiums at The Hartford (through the AARP connection) were nearly 3x the rates at other companies for just my husband and me. Needless to say, we switched companies when our annual premium was due. I notified them of this change - and heard nothing. It is now nearly 6 months later, and I am receiving monthly collection notices for the past due premium. I talked to their offices in December 2012, and I was told that the collection activity had been "rescinded" and that in fact, I would be receiving a small refund.

I live in AZ and as an OTR driver, I let my wife handle the auto insurance. She thought since it was endorsed by AARP, it would be a deal. I got off road 2 years ago and since then, my policy went up again (found out this is a yearly event) with no change in driving record received to check out other companies. Hartford was highest by far! I saved over 40% and got a lower deductible by switching. I think AARP must be getting kickbacks for endorsing. I'm going to stop my AARP membership also. But when I canceled, they had just taken an auto payment of $87 out of my account. I cancelled and wound up with 4 days' insurance from Hartford and they said I would receive a refund. I did receive $1.70! It's more than $85 for 3 days' insurance. Rip off.

The nightmare happened on April 27, 2011. I was a passenger in a car, which was hit by an SUV that ran a red light. I was pinned in the back seat. I had serious injuries - a fractured hip, MTBI, facial laceration and spent weeks in a hospital and rehab and I was discharged while still unable to walk. Now the Hartford AARP company just sent me to an IME and they stated that I no longer needed any more treatment, Household assistance, attendant care, and equipment. The car I was a passenger on was insured by Hartford AARP, and my parents have Hartford AARP. I was 19 year old and now I am 20 years old with constant pain, headaches, depression and anxiety due to the whole traumatic effect. It is like I went through a war zone. I really know what your veteran feels like with PTDS. Now I have to fight the insurance company for benefits for both policies that were paid for by senior citizens to insure their cars. Wow, as a very young person I did not know I would be dealing with not only my injuries plus the corporation of Hartford AARP. Everyday is like a war zone, trying to remember things and continuing to live my life.

Liability insurance more than tripled - Our small business opened in 2010. At that time, we had two employees and had a policy that cost about $500. We now have three employees and our newest renewal notice said our premium changed to $2,500. This, according to the Hartford, was based on our payroll records. Their accounting of the records was off by about $80,000 because they said our partners were paid $39,000 each. In fact, our two partners didn't take a penny from the business last year so that we could stay afloat. We asked for a review of the audit and were denied. The Business Insurance Service Operations group refused to discuss it any further, instead referring us back to our agent. I'm unhappy and I'm vocal.

My son was hit in an automobile driven by someone insured by The Hartford. What should have been a routine payout on a totaled vehicle has turned into a nightmare. They issued a payout check, which we deposited in our bank account. Two weeks after the issued date, the money was withdrawn from our account as The Hartford still owed us more money. Instead of issuing another check, they wrongly stopped payment on the first check (their words, not mine). It has taken a month and the issue still isn't resolved. Each time I call, I receive poor customer service, get arrogant supervisors on the line and assured them I would tell everyone I came into contact with what a horrible company they have been to deal with on this matter. If you have insurance with them, cancel it now!

I had AARP medical coverage, so decided to try AARP insurance for my car and motorhome. I asked for liability on my car and full coverage on my RV. Coming home from Arizona, a truck threw gravel up and shattered my windshield. I called the AARP claims dept. and was told that l wasn’t covered for glass. I have been driving for sixty years and have always had glass coverage on my comprehensive. I am really mad about this and I intend to cancel all of my AARP insurance. I recommend that anyone with AARP insurance to switch companies, so you won’t be ripped off like l was. Thank you.

Previous to this month, I was enrolled in automatic payment withdrawal for my auto insurance premium payments. I requested that I be unenrolled from this payment option, as I wished to make my payments through my bank's Bill Pay service. I verified through Hartford's online account access that this had been completed before making arrangements with my bank. On 9/6/12, my premium payment was made and successfully received by Hartford Insurance (A Hartford customer service representative confirmed this). On 9/10/12, Hartford attempted to auto-withdraw a second premium payment, without my authorization, and received a Notice of Insufficient Funds from my bank.

My parked car was hit by a Hartford insured commercial truck on 7-25-12. The driver has refused to make a statement. I was told by the adjuster that she would proceed with the claim if a statement wasn't provided within 30 days. Now, I'm being told that they don't have to do anything with the claim if the driver doesn't make a statement! My only car is wrecked through no fault of my own and I'm just supposed to wait indefinitely - hoping the driver does the right thing? The adjuster will no longer return my calls. When I call and leave a message, she issues a letter that the claim is still pending because the insured has not submitted a statement. I guess my only option is to sue in small claims court. I can't wait forever.

The home policy increased for $50.00 annually without any claims (no changes). The automobile premium rate increased when I sold the 2011 Camaro and purchased a 2006 Monte Carlo because they kept raising rates. So they increased it for $280.00 for no reason. When I called to inquire, I was told there’s rate increase for everyone. That’s a great way to treat your seniors. Please report to your state insurance commission.

In March 2011, before my parents' policy was due to be renewed, my mother called to cancel the policy. The rates kept going up so my parents changed insurance companies. In May 2011, they received a bill for a renewal. I called them and told them to cancel the policy. They wanted proof of other insurance. I called their current insurance company and the insurance company called AARP. I thought the matter was closed. Today August 2012, my parents received a bill for auto insurance of $1,236.00, with a payment schedule for Sept 2012 through April 2013. I again called AARP and my dad also requested that they cancel the policy. They have not made a payment since February 2011.

Auto insurance in AZ: We continue to have increases due to some bogus rating by the State of AZ. Seniors are being screwed by these increases. Their incomes aren't increasing; everything is being increased without any increase in coverage or benefits to the consumer. As a former insurance agent (retired), I feel these increases are bogus and totally unacceptable to the members of AARP Senior drivers. We need to be more concerned about the way these companies and the rating are being handled in each state. They are abusing their position in states where mandatory insurance is required. However, most people who will hit you normally don't have insurance. How can this happen in with this type of policies? And why do we have to pay for these people when we don't get any benefits? Something needs to be done about these increases.

I signed up for Hartford insurance since I am a member of AARP. To sign up with them, I had to pay for a year's insurance. No problem. I had settlement money and had extra cash on hand. The next year, they sent me a form that gave me the options to: 1. Make onetime payment in full for my insurance; 2) Make two times payments to my insurance for the year; 3) Make twelve times payments to my insurance for the year.

I spent many years with the company and never had a late payment. Also, I never had a claim and had no tickets, no accidents, a clean driving record, and no arrests. And I got a $600.00 yearly increase! Their commercial says they will never drop you for any reason. But they sure know how to force you out! The only reason I can see for this is we are retired and too old for them and our automobiles are 7 to 9 years old. We bought them new and maintain them. We are not happy about this at all and will give them what they want and cancel the policy!

I was hit in the rear quarter panel while stopped in traffic by a person insured by Hartford. The police were working on an accident right beside me on the other side of the road and saw the accident happen. The insured driver told the police that he was looking at the accident and caused an accident. When we finally reached Hartford, everything was fine. They sent an adjuster out. Then we heard back from them that the insured said I made an unsafe lane change and hit him. The police report was sent to Hartford and basically, Hartford called the police department liars. I hope to never deal with Hartford again. They are a very dishonest company! Unless you are insured with them, then I guess you're assured that if you have an accident, it will always be someone's fault.

A few months ago, it was time to renew my driver's license. The agent asked if I am insulin-dependent and I said yes. She put this on my driver's license and told me my rates will not go up because it states basically I am a diabetic. So when it was time to renew our auto policy, my driver's license came into question. Suddenly, it changed to Ohio and then someone corrected the mistake and it was changed to Florida. Every so often I called in and sure enough, the Dl number changed again. Finally, I was assured that it has been corrected. So, I decided to set up an auto debit account with them and everything was confirmed to be accurate.

AARP/Hartford lies on their commercials. They will drop you like a hot potato for the slightest reason. You’re better off looking to other companies for coverage if you want to be able to count on it. Worse yet, they refused to take me back due to two accidents in two years and neither of which was my fault. I even offered to send copies of the police reports, to which they responded, "We know they weren't your fault, but you're a high risk." Really? Even though other people hit me and I had no previous accident in over 30 years? This is a lousy company.

You claim you sent letters in November claiming the driver Anthony ** is going to be added to my policy. I did not receive your letters. I paid my insurance back in April of 2011. That means my calendar is prepared to not pay anything until April of 2012. After finding out my premium was due before April, I found out why: because you initiated him on my policy without me asking you to do so and this jacked up the price for me and my wife to drive our vehicles. My conversations were to send in a form to have him excluded. Upon receiving the form, I changed the date on the form and wrote on the form to be excluded on the day he was added by AARP insurance. I told you I could not get proof of his insurance because he does not live here. I told you he has his own car and did not need to use ours or ever has needed to use our vehicles. This policy was for my wife and I and no one else. When he was 17, we asked if he could be added to our policy and you said no. Now, without even asking, you say yes and take my money from my pocket and add him to our policy.

We have been with Hartford’s automobile insurance for many years and have never filed a claim. I still remember when I first started with Hartford I was paying $1,822.00 for both of my vehicles. After many years, my premium last year is around $1,200. I have 2003 Acura RSX (driven less than 7,500 miles per year) and 2005 BMW X3 3.0 (my wife drives less than 6,000 miles per year). We are good drivers and did not have any traffic. All a sudden we received a bill for $2,229.60. I discussed this matter with Hartford’s sales associates. They told me they have discontinued some insurance plans in California and I have been offered competitive plan, which I checked was at least 35% more than MetLife, almost 30% more than GEICO, and 30% more than Mercury, Inc. I tried to tell their sales associates about this, but their answer is: "Our price is very competitive and we are not here to match price.” I guess they no longer want my business.

First, let me say I am not insured by Hartford and never will be given their handling of a minor scratch that I am responsible for on a car insured with their company. When I scratched the wheel well of a 10-year old car that they insure, I left my contact information requesting that the owner contact me. Instead, the owner elected to have Hartford handle the accident - something within his right but ridiculous, in my opinion, for something that required no bodywork. Hartford told me that the claim would amount to $574 which I realize is not a huge amount; however, it includes removing the headlight assembly, removing the fender, specially tinting the paint to match the 10 year old color which had faded. They provided one estimate from a body shop with which they have a relationship. The damage was minor and I've been told by other shops that, based upon my photos, the damage shouldn't cost around $200 as there is no need to remove headlight, fender, etc. Hartford refuses to provide any other estimates. At this point, I will end up paying more to hire an attorney, etc, than to pay the inflated price of the repair.

I got a speeding ticket on my motorcycle that is not even insured by AARP Hartford and they raised my car insurance rates. When I called, they told me they raised it $230 just because of the ticket information that should be required to be put right on the bill (why make us fish around for the facts?). This seems like a totally absurd increase for this cause considering I have a 45-year driving history that has never cost my insurance company a dime, and this is the first ticket I've gotten in ten years. In short, Hartford is another company who has become an 'evil god' who sets rates to take advantage of its customers as much as possible while making every decision based on how much they can get for providing as little as possible.

I responded to a flyer from AARP to get a quote from Hartford for my auto insurance. The quoted rate was $400 cheaper (40%). My Farmer's agent told me if I could get that price, I should take it. After one year, Hartford raised my rate; you guessed it, $400. No tickets, no accidents, no claims, same vehicles. When I called Hartford for an explanation, I was told, "we re-evaluated our Illinois rates." I complained in writing to both Hartford and AARP and never got a response from either. My guess is Hartford pays AARP to send customers their way. It's apparent AARP doesn't care what happens after that.

I'm an AARP member and was a Hartford home and auto policy holder. On three different occasions over two years, my auto mileage was increased from annual 3,000 miles to 32,000 miles without my consent or knowledge. This resulted in substantial increases in my premiums. Hartford denies wrongdoing, but after dealing with their consumer affairs and not getting any valid answers, I have asked the CA Dept of Insurance to investigate. Because this happened 3 times over 2 years and the answers I got from Hartford were weak with no explanation to speak of, I'm concerned that other unaware seniors are also being impacted. Please verify your mileage is correct on your declaration page.

The quotes to me for auto and home insurance: The Hartford $1234 and $962; Allstate $874 and $756; Liberty Mutual $855 and $641; State Farm $742 and $693. AARP has no credibility. I would love to have 60 Minutes investigate them. They are liars, hypocrites, and completely in it for themselves and screw their members big time. Shame on them. The consequence is that every member who stays with them gets screwed every time he sends them money.

My car was at a repair shop parked in the repair bay when an elderly driver (insured by Hartford) crashed into my car and several others, totaling my car and one other, and doing minor damage to 2 others. As I write this, it has been well over a month since this incident occurred and all we hear from this company is that they are still waiting for all the estimates for damage to come in, which is **. As we know the guy at the shop, where the accident occurred, he knows for a fact that all damage claims were submitted. They are already crying that due to the low liability coverage on their insured's policy, "they are not sure there will be enough money to go around," to pay everyone's claim. More **! All the cars involved were older models and the damage to tools, etc. at the auto shop do not total more than $25,000. Furthermore, the claim rep hides behind her voice mail and never returns calls when we ask her to, leaving messages at odd hours instead. I will be filing a complaint with the insurance commission and the Better Business Bureau about this horrendous insurance company. They suck!

I was trying to assist my father to find better rates for his auto insurance. AARP promotes the Hartford Auto Insurance program as a money-saving program. In June 2011, I spoke with Yvonne at Hartford to compare rates. I faxed her the coverage summary from Motorists Insurance to insure we were comparing apples-to-apples and she gave me a quote that would save about $150 a year. I decided to make the switch to Hartford Insurance. Unfortunately, I found out the hard way that I had been duped. Recently, my dad was the victim in a minor hit and run accident. When we attempted to file a claim, I learned that we had no collision coverage. I checked previous policy and as expected, we did have collision coverage for this 1997 vehicle and Yvonne from the Hartford must have eliminated it, to give us a favorable quote. Not a fair business practice. I'm very disappointed. I wonder how many other seniors have been duped in the same way. I thought I could trust AARP.

Your loser company overcharged by over $432.00 for a six-month AARP auto insurance policy. How can you and your loser company sleep at night after bilking innocent senior citizens? You are physically ** senior citizens of their hard earned money. What a ** bunch of scumbag, sleazebag you and your company are. I hope your company goes belly up and you all ** and go to ** and burn for the rest of eternity!

AARP/Hartford raised my car insurance from $604.00 to $732.00 and they told me that the State of Florida allowed them to do so. They lied. I cancelled my policy and got a new insurance for less than $300.00 a year. It is time for the insurance industry to really be investigated for car and home owners. Seniors who do not fully understand what is going on are being ripped off.

My insurance has increased with no substantial reason (clean record). I have since cancelled and I am waiting for a premium refund. AARP Hartford Auto is definitely a rip off of senior citizens and I believe AARP is aware of this injustice. The Hartford Group should be investigated by the State Attorney General and the Better Business association.

A Hartford insured vehicle crashed into my car while parked. There was over $3,500 in damages but the car that’s insured by Hartford has a liability of $5,000 and that car hit 2 cars. So Hartford said they can only pay me $2,500 claim number **, extension ** Rep Jessica. Jessica was no help at all the accident occurred 12/14/2011 and I still have not received my settlement check which Hartford said they would give.

First of all I want to say this. I have purchased insurance all my life. Auto insurance for 50 years. This is the worst and I mean the worst insurance company I have ever dealt with. Let me start at the beginning. My first month, I paid the amount they wanted to open the policy, I forgot the amount. Two weeks later, I sent them another payment, three times the amount I was required. I noticed on my online account that they had a payment due in a week and a half. Well I just thought that the payment I just sent would cover the amount due. As a matter of fact, it was twice the amount due. Well the next month, I went to pay my installment. I noticed that I had a late charge from Hartford. I just thought it was a mistake and I didn't bother with it. I just made my monthly payment on the first of the month, the bill was due the 13th and I paid twice the amount due.

I have automobile insurance with Hartford, which includes uninsured motorists. On 9/15/2011, I was the victim of a hit-and-run driver. I was injured and spent a night at Kaiser Hospital. I also reported the incident to the Police and Highway Patrol. This is the first time I have been involved in an accident in over 30 years of driving.

The Hartford increased my auto insurance premium more than 50% for my renewal period Dec. 2011 to Dec. 2012. I've had no accidents, no moving violations, and no points against my license during the entire time I've had coverage with The Hartford. I called The Hartford at least twice and the customer representatives acknowledged that their records indicated my driving record with the State of Florida was clean as I described above. The representative indicated that the increase was due to an increase in the miles driven and an overall liability rate increase throughout Florida. The part about the increase for all Florida drivers turned out to be a lie. A subsequent email to the company was met with a response that I should call the customer service department.

I joined Aarp/TheHartford in 2001 and certainly got a reduction in premium compared with Geico. But from then on, for the following 10 years, almost every year there was a hefty premium increase (10-25%) so I was forced to continuously reduce the initial coverage, even if neither my wife nor I ever had a claim. I asked for an explanation for these rate increases and never received a satisfactory reply.

When I bought this insurance in June 2011, I was assured that OEM parts would be used with any repairs covered by this policy. To function optimally and maintain vehicle integrity, our 1981 Mercedes and 2008 Volvo require OEM parts. Every auto insurance policy that I have had (since 1972) has carried this provision.

A hartford insured backed into my car. The insured called me with a claim number the next morning. I had an estimate prepared and emailed with photos in four days. The Hartford does not answer my calls or respond to my emails, they just do not respond. The insured individual has called several times and feels terrible. They intend to change insurance and help senator Dave ** campaign to recognize the AARP as an agent for insurance and not a non profit for the elderly. I will drop AARP and help with the campaign.

I was sideswiped by someone that was insured by them. Well, my leg is messed up now for good. My rear is probably messed up because I have pain in my leg. Most of the time, my job consist of walking standing on ladders, working on equipment. Then they're saying I had a leg surgery in 1998 or 1999. This did not happen. I do not know what to do. The state should start pulling their license.

I had automobile insurance with Hartford for 2 years. During the second year I received a traffic citation for failure to stop at a stop sign. When Hartford sent me renewal notices for the third year coverage, they increased my policy by nearly $1,000 per year saying it was because of the ticket. The increase was approximately 80% of my previous cost. The ticket I received was the first one in at least 15 years. When I see ads from Hartford Insurance they say they will never cancel you, but what they don't say is that their actions will make you want to quit them. I terminated my policy and renewed with GMAC at a rate slightly less than what I paid Hartford for my second year of coverage.

Accidents happen. A grandmother, driving her grandchildren around town (insured by Hartford via AARP), hit me and knocked me into a telephone pole. Totaled cars, bulging discs, split face, stitches, therapy, and 18 months later, comes a settlement offer. First for $2,000 then "generously" raised to $5,000. "Not enough documentation to conclusively prove further damages or raise that number any higher" has become their mantra.

AARP The Hartford has been urging me to complete a written application following the issuance of the policy. I completed the form. They sent me a follow-up letter telling me to call them or go to the website and view my policy. Because it was late on Friday night, December 30, I went to the website. After a multiplicity of attempts where I was consistently informed that my assigned policy number does not exist, I gave up. I Googled complaints about AARP The Hartford and found this forum.

Hartford canceled our policy but never informed us of the action. Plus they kept taking our money for a full 4 months after they claimed they canceled the policy. It was a fluke. We found out our car had to be towed, and I called Hartford. This is when we had discovered we had been canceled. I asked my husband didn’t we pay them over $600.00 in the last 4 months and he confirmed we had. The Hartford also made a very discriminating remark about my husband’s age (he had just turned 79 on September 5). I was completely shocked by the statement, and the women just laughed.

For 26 years, we've done business with The Hartford Auto and Home Owners. Three weeks ago, I submitted an application for Home Owner's Insurance for our new home that we took ownership today. Yesterday, I called The Hartford to verify if we were insured on our new home. After a lengthy call and put on hold a half dozen times, I was told they would not issue us a policy because we've had two claims within the past 5 years for a total payout of $3,400. I told them that this was not acceptable to because we had no coverage on our new home in the 11th hour. They had no reply, were very indifferent and no response as to why we weren't contacted sometime in the past 3 weeks. As soon as we get settled into our new home, we'll be cancelling our auto insurance with The Hartford and we will no longer do any business with this organization.

On December 16, 2011 I was reviewing my AARP/Hartford Auto Insurance policy. I began reading the page labeled "Notice Regarding Use of Consumer Reports." It states that The Hartford Insurance obtained info from Tran-Union, LLC for a credit history (along with other factors) to determine my insurance premium for 2011-2012. On the page it states four factors from my credit report that influenced my insurance score and rendered me ineligible for lower insurance premiums. The four factors are incorrect. I called customer service and asked for a copy of the report they used to determine the score. I was told the credit report they used was dated 2007. The CS rep said they do not get an updated credit rating on a customer before the renew a policy. The other answers they gave me were:

Five stars? After paying for my policy, I received a notification that I had a pending balance, and was due for cancellation, because of the unpaid balance. I called them immediately, paid $130 to keep it in force. I specifically asked if we were on the same page now, and that I had coverage until 10/12. I was told we were all squared away.

I was involved in a crash not my fault 1500 miles from home. I had full coverage, could not drive car due to accident. Hartford waited for days later, due to me telling them that my policy said states that they must pay up to a $1000.00 for emergency expenses. When I talked with claim adjusters at Hartford, asking simple questions, they would say "let me put you on hold" and then hang up on me. The Hartford insurance company is totally disrespectful and unreliable.

I was in an automobile accident while traveling in Tenn. I was a passenger in the back seat on the side that we were hit. I was taken by ambulance to the hospital. I had a fractured pelvis, sacral fractures, etc. I did not have medical and the orthopedics would not take me with the Hartford papers. I never went to doctors so I did not have a family doctor. I tried to get a family doctor but no one would take accident victims. Hartford said that they would send me a card so I could get some medical attention, but they never sent anything and quit calling me.

Their insured hit my car and didn't even stop. To the police he said that there was no accident. And to his agent he said that there was an accident but it was my fault (see the controversy). First, they tried the "my fault" option. When it didn't make sense, they decided to go with “there was no accident whatsoever". They say that the damage on my car couldn't be caused by their insured because of some measurements they did. Their insured was driving a semi-truck and even the police officer said that it was his wheel that caused the damage.

Hartford cancelled insurance due to someone at their office submitting paperwork that we were cancelling their insurance and going with 21st Century when in fact we cancelled 21st and started a new policy with Hartford. We started our policy on Oct 5 and they had cancelled it on Oct. 25 due to their error. They did not contact us in anyway but said they had sent a check to reimbursing us for what would have been the first months payment. Their records showed the check had not been cashed. The second months payment was not due yet.They left us driving without insurance for close to a month and never once notified us!

My husband was driving and he hit a deer and I was a passenger of our 2001 Jimmy. I called the claim department and they assigned Jaclyn to the claim and they are giving us a run around. This happened on 10-20-2011 and the deer went under the Jimmy. I had people come out and give estimates and they all tell me that my frame is bent and even if they tried to unbend, it it is still going to be warped. They sent out an adjuster to take pictures; he was rude to me on the phone and here at my house and he didn't do his job right.

Don't buy Hartford Insurance offered through AARP. My wife and I were in a car accident on September 16, 2011. The other driver ran a stop sign. My wife suffered a broken sternum, and I have back and neck pain. Our car (2009 Chrysler 300) was taken to a repair shop. When the adjuster arrived at the shop, he was given an estimate of approximately $15,592.66 worth of repairs needed.

They have been advertising on TV a no drop policy. This is false advertisement. As of 11/7/11, they dropped me, my wife and family. My youngest son had an accident, in which he totaled the car. Since then, he has his own car and insurance and is not on our policy. Hartford would not renew our policy, even though the above individual is not on it.

I am having a very poor experience with Hartford. A client of theirs rear-ended me. They are rude, talk over you when you get them, and look at finding anything and everything they can deny. I even used their crash company, thinking I would get expedited service. I have not had good service. Beware of this company! I am looking to have to get legal representation - how sad!

Negative 5 stars is really the truth. We are 51 years old and have been receiving information from AARP to become members since we turned 50 years old. Therefore, we would be eligible for auto, home, life and even supplemental health insurances. We were looking forward to doing business with AARP. We like the convenience of having our policies in one place. So, I decided to get a quote from AARP/Hartford Auto Insurance, and other insurance companies. AARP's website shut down on me and there was a message to try another time.

My car was hit after a van backed into me in Hayward, California. Although my car was not badly damaged, I suffered injuries to my left thumb, back and neck. I was also traumatized and had to be hospitalized for observation. I attempted to write down the license number of the vehicle, but the Highway Patrol and Hartford said the number did not match any vehicles. The Hartford Claims Adjuster has denied my claim because no witnesses have come forward. The insurance company did not search for the driver of the van. I have uninsured/under-insured motorist with Hartford and believe that I should be compensated. This is the first time I have been involved in an automobile accident and cannot believe how I am being treated. They are basically calling me a liar and ignoring the fact that I was admitted to the hospital and have follow-up care with my doctors. I am looking for a better policy and cannot believe that AARP is backing this bogus insurance company. They are putting me through additional trauma with the treatment I am receiving.

I have been with Hartford for 3 years and I just received a renewal where my rates were increased ($106.00 which equals to 13.8% increase). When I called for an explanation, I was on the telephone for over 30 minutes mainly navigating through their computer answering machine maze and being on hold. When I finally got a human being on the phone, I explained the reason for my call. I was immediately put on hold again for about five minutes and when she came back on the line, she told me that they had just recently increased their rates for the entire state of Florida. Without any prompting from me, she advised me that I would need to contact them to cancel when I get another insurance company. My response to her was that she would find out when I didn't make any payments. They were barely competitive before the rate increased and the only reason I went with them is that they were recommended by AARP. I think AARP should take a serious look so their members can get fair treatment. By the way, I had no claims submitted!

I bought a new 2012 Honda Pilot to replace a 32006 Hind Pilot on policy. I expected an increase on physical damage but they also increased the liability coverages by $72! Hartford says their rating system feel this car is likely to cause higher damages in accident. Their reps are not all licensed and it's quite obvious their knowledge is limited.

The Hartford - AARP Plans are shame for AARP and seniors rip off . In the last two years, they increased our rates with more than 30% for no reasons. Our driving record is perfect, nothing in the past 10 years or more. Never the less, we renew the policy. But at the same time, we were shopping for different provider. We found a nationally known insurance company with better plan and $150 savings. Then, it became a hell to get a refund from The Hartford. Two weeks after a written cancellation and hours on the phone, we could not get a refund. We had to dispute the charges with our credit institution. The customer service is bad and The Hartford representatives don't know what they are doing.

I had an accident and it is not my fault. First claim I have filed with AARP for an auto accident. They have abandoned me and won't return my calls or emails! The accident was Aug. 5, 2011 and I don't have a replacement accident or repairs!

Like everyone else, we chose AARP/The Hartford because AARP recommended that company. They said they would save us money. We were with them for many, many years with no claims. They began raising our rates every year, until this year, it was at the high of $2960.00. We do have our granddaughter on our policy, however, 3 other companies quoted us rates over HALF of what The Hartford did. Shame on AARP for obviously being in the pockets of the Hartford Insurance company. Shame on both AARP and The Hartford for taking advantage of the people they are supposed to help. Guess who won't be a member of AARP any longer? We went with another company.

AARP, "The Hartford" auto insurance quoted me a yearly plan that is over 500 dollars what I pay to GEICO. What a scam! AARP members are either fluidly rich and idiots, or part of a larger plan to take over **(retired) Americans.

These folks filing complaints are clueless. Insurance is about deferring the cost to the insurer. For someone to think that their rates cannot go up needs to go back to the 1900s before cars were invented.

After 20 years with AARP, they jacked up my rates three years in a row from $800 a year to $1,200 a year, and my homeowner insurance from $500 to $800 all in three years. I have had auto claim in the 20 years.

My wife and I contacted AARP once I became of age to take advantage of their membership. I also contacted The Hartford about the auto insurance, because AARP said it would save us money. I did contact Hartford and we signed up for their auto insurance. Everything seemed to be going well for a while with The Hartford. And then, our annual auto premium went from 474 a year to 869 a year. I told them that is ridiculous. It almost doubled. We have had no tickets or accidents at all with them. And I saw no reason for this increase. Then we got our 2011 renewal. It went even higher to 928 a year. For two people who only use their car for pleasure driving, this is stupid.

On June 20, 2011, I sent a letter to the Hartford regarding the quote I received to renew my car insurance. Previously, I was insuring two cars. I no longer have the second car, it was junked. I was originally paying $489 full coverage for the Chevy Cobalt when I asked for a quote for the Chevy only. It was jacked up to $1300. I spoke to several people including a supervisor or manager (no name). There is no way, even without the 40% discount, I was getting for 2 cars that the quote would go that high. I wrote a letter to the Hartford at PO Box 14601 in Lexington KY, c/o CEO/manager.

In July, a motorist with Hartford Insurance ran into my garage door, bringing it down. It is now unusable. Hartford Insurance only has to cover replacement cost minus depreciation. My garage door, being 20 years old, has "depreciated" approximately $700. Therefore, I now have to cover $700 worth of damages in order to replace my garage door and use my garage again.

June of 2011, I filed a claim for broken glass and was told they would notify me in one working day. Three days later, not being notified, I called and was told that the claim had been denied due to our policy being canceled in March.

I keep getting notices from the Hartford begging me to come back to the AARP auto insurance program with The Hartford. I left The Hartford three years ago because my rate doubled in five years. I had no claims accidents or traffic violations. They must think all AARP members are stupid or senile.

I was insured by Hartford Insurance. I had an accident, Hartford refused to honor their contract with me, lies and changes the facts. Hartford never investigated and just denied.

I received a pre-approved proposal in the mail from AARP Auto & Insurance Program from The Hartford. When I called The Hartford requesting a quote for auto insurance, at no time did the agent notify me that my Social Security Number would be used for a credit check. A driver's license check and other factors would also be used to measure my insurance risk. I simply wanted a quote. The letter that I received from The Hartford was full of statements about my credit reports that were confusing and contradictory. They failed to list in their letter the other factors that were used to determine my insurance score. They also failed to list a formula or include a "list of standards" that was used to justify the derogatory remarks that appeared in the letter.

I have a complaint about the Hartford Insurance Company because they denied my claim. I was involved in an auto accident in February 2010, where I was injured. A car backed in to me, causing neck and upper body injuries. Hartford will not pay my claim, even though they are my insurance company. How do you fight a lying conniving company like Hartford? They never investigated the accident, my medical are near of $6000.00. They will not even meet with me to mediate. Hartford is determined that they are going to treat me in a negative and very unfair manner. I have suffered neck and upper body injuries.

I'm not satisfied with their customer service either. I recently tried to cancel an auto policy and was told I could not do this via Internet or telephone. So I spoke with customer service who mailed me a cancellation form to fill out. I filled out the form and returned it promptly. This was received by them on 4/6/11 according to them. Now, they have you show when you obtained other coverage (effective date) which was 3/19/11. I had an ACH withdrawal scheduled for 4/10/11, but did they cancel? No. Instead they debited my account and of course since they were not supposed to do this, I didn't have enough money in the account, which by their own admission is several days after they received my cancellation notice.

My auto insurance went up $100/year and the reasons he gave were that I did not renew my over 50 class and because I had increased my mileage by 3000 miles. Usually, the over 50 discount doesn't amount too much and I told him I had to drive to Iowa to get my oldest sister to move her back to Montana --the miles would now go back to few. So I am being penalized for going on a trip! Is that even fair? Economic damage is that insurance is already too high and they don't want you to use your vehicle even to take a trip once every five years. I am angry because I do not use my vehicle very much as I am not employed and seldom take trips.

We left an insurance company that we had been with for 15 years to purchase auto insurance via AARP-Hartford. The premium was lower and we wanted to save the money. What a mistake. We have been ripped off within the first two months of dealing with them!

Every month we go online to make our auto insurance payment and we have such a hard time finding the web site whereby we can put in our user ID and password. Can't you do something to make this service more convenient for your customers since this is the modern way of paying our bills? Thank you

We have been insured with Hartford for five years. No accidents and no tickets. I am 55 and my spouse is 53. We have two vehicles currently covered with them. It goes from March to March. The other week we received paperwork for the new contract that calls for a 50% increase to remain covered.

My husband, Brice **, was using my 1998 Ford Taurus to make some deliveries. Another man, Ray **, was in the car with him. While stopped on a street, a woman, Lorenna **, backed out without looking and slammed into the bumper on my Taurus. She was very nice and gave Brice all her insurance information which is The Hartford. He filed a claim and Chris ** was the claim processor 1-800-811-4832 ext 41747. Brice was told to get a quote on the repair and he did, which was $800.20. Hartford then asked for Brice to email him a picture of the damage. This accident happened on June 15, 2010. We are not always home and sometimes forget to check our phone messages, but he tried to do whatever the Hartford asked him to do. We then got a letter saying that his client denied doing the damage. We went to the client and she would not talk to us, told me to go to my insurance company.

I bought an auto insurance coverage from this company on 11/28/10. My payment of $212.48 was to be deducted from my personal checking account on 12/21/10. I called the company's 800 number on 12/18/20 to explain that I had changed checking accounts and gave them the new account number, the agent said they were notating the account and although it was too late to stop payment, they would deduct the payment from the new account. I received a letter and a check for $1.48 on 1/10/2011 stating my policy had been canceled because they presented the payment on the old account twice, stating that my payment had been refused each time and according to their underwriting rules, if a payment is refused more than once, they will cancel the policy. Had they informed me about this policy when I called initially, I would have simply gone back to my old insurer Geico instead of paying them for a policy that was not going to be reinstated once they received payment. They see nothing wrong with taking my money although they knew they would not reinstate my policy.

I received a quote on my car insurance a year ago that reduced my premium around $400. I then switched my car insurance to Hartford and when my house insurance came up, I switched it also. I was happy with the new rates.

About 10 years ago, I had Hartford Auto Insurance coverage. One day, while I was driving on an Oregon highway, a teenager ran a stop sign and entered the highway without looking, colliding with my car. I filed a police report, a report with the Oregon DMV and an insurance claim with Hartford immediately after the accident. Nine months later, I got a call from Hartford asking me to provide the details of the accident. I complained that I had already provided them with all the details nine months previously, but I sent them a copy of the original claim with my description of the accident. When I received my next premium renewal notice, I saw that the premium had doubled. I phoned Hartford and was told that the doubling of the premium was caused by a change in the Oregon law pertaining to auto insurance. Not being satisfied with this "explanation", I phoned the Oregon Insurance Commissioner's office, which confirmed that there had been no change in the Oregon auto insurance law. Hartford had simply lied to me.

We have a pending legal matter that can be avoided with the proper decisions on the part of your company. In August of this year, one of their agents illegally added my son, Darren **, to my mother's policy. Darren lives in Washington, DC with his mother, and is attending Carnegie Mellon University in Pittsburg, PA. More importantly, Darren has been covered under his mother's policy since he started driving. If you check the law in the District of Columbia, you will find that a person must have insurance coverage, in order to have a valid driver's license.

I see the TV ads for The Hartford/AARP endorsed auto insurer for the 55 and over crowd, and how they are priced so competitively, etc., endorsed by AARP, which we assume is on the consumer's side. They did the homework on someone; they are recommending you do business with as a 55+ person.

I began doing business with The Hartford for my auto insurance in 2008. The first vehicle I insured with them, was a 2004 Crown Victoria LX. My premium for a year was $864.00 for full coverage, with no comp/collision deductibles. I insured several vehicles thereafter with them, all were reasonable premiums.

I moved from Ohio to Michigan in August 2009. I cancelled the AARP policy (in writing) due to switching to Allstate. I asked for refund of the unused premium serviced letters for September, October and November. They said that the refund was on its way.

My auto insurance was changed from Safeco to your auto insurance earlier this year. As soon as I became of the change (done by my son-in-law), I immediately switched back to Safeco. Safeco informed me that when you received the cancellation, I would receive a refund for the year’s premium I paid, minus the amount of time my car was insured by you. It has now been over three months and I have not received the check for unused time. Knowing your (AARP) reputation to seniors, please remit my refund immediately. I trust your honesty and await confirmation of refund.

I insured one of my vehicles with Hartford last year. Right from the start, I had issues with them. First of all, premiums were not delivered to me on several occasions causing a lot of work to try to straighten things out so they would not cancel me. They tried to cancel me one time due to non-payment when they did indeed have my payment and this year, I paid the entire years premium by the end of March to try to avoid any future premium problems with them. On 10-30-10, I received a check from them for $240.00 and all that it said was that it was a refund due to my insurance being cancelled on 10-04-10, which means that I was driving uninsured for 3 weeks. No letter or phone call from them explaining what their latest issue was. They simply cancelled me and sent me a partial refund 3 weeks later.

I paid my auto insurance online on 09/22/2010 $103.00 prior to the due date. Policy #**. The payment went to my homeowners policy #** instead of my auto account, vice versa homeowners payment went to my auto account. I called the Hartford billing department, they said they would transfer the payments to the proper account. The next thing I know, I received a letter of cancellation effective 10/27/2010 for none payment. Again I called the Hartford, they said they could not re-instate my policy because I put a stop payment on the electronic withdrawal.

My policy was paid in full with a beginning and expiration date of 04-07-2010 to 04-07-2011. I received a letter from the state of MD on approximately 09-02-2010 stating that The Hartford had sent the State of Maryland, Dept of Motor Vehicles, a notice that my insurance had been lapsed from 04-07-2010 to 08-09-2010. As a result, my registration on the vehicle was suspended as of 06-08-2010.

I received a letter from The Hartford, Inc. They said my auto insurance was canceled on Aug. 9, 2010. So, why do I have to pay them when I did have no cover until I took out a new policy with a new company on 9-7-2010? I got a bill from Scdof Motor Vehicles for a $140.00.

In December of 2007, I had an accident. As of a result, my insurance was increased. When I called the company and they told me that they had no forgiveness. I was told that three years later that I would see a considerable drop in my payment. I recently called and was told that there would be no change this December as they had not added the accident until the next review. They note claim that they will continue to collect the increase until December 2011! Four years after the accident.

On June 21, 2010, my wife and I signed and faxed a cancellation for our auto policy 59PA452318. On June 24, 2010, we received a letter from The Hartford saying they received our request to cancel and needed a signed authorization, which was already faxed per our agent, Sal, at the time. On July 2, 2010, we received a cancellation notice for the policy from The Hartford. On July 19, 2010, we received a premium statement to pay $153.68, $131.68 for the policy and $22.00 for fees. On Aug 4, 2010, a new agent, Penny **, sent me an email asking for all the documentation pertaining to the cancellation form to be faxed to her because Sal was no longer with the company.

I just became an AARP member and then signed up for their auto insurance through Hartford. I had a hit and run accident on my BMW which has a kelly blue book of $38,000. I sustained $3,500 worth of damage according to the authorized BMW collision center, but the adjuster said he wanted them to use used parts to repair the damage or he would total the car, a perfectly fine car with only cosmetic damage the front bumper. They want to total the car claiming that they can purchase my car at an auction of $12,000-$15,000 and they would only pay 80% of that value. Is this legal?

Today, I called AARP to inquire about why our insurance premiums were not getting any lower as our cars were getting older. We have been insured with The Hartford through AARP for I believe around ten years and I was informed that we had been canceled! The Hartford cancelled our auto insurance without even letting me know they did this or why they did this? I was shocked! I couldn't believe this and asked why? Debra, the person that told me this said that it is because I didn't pay my August payment. I told her that I was sure I did and went right to my checkbook to double check. I did make my payment as I always do. I always pay my bills before I do anything else, even buy food. Debra then said it was a day late and for the wrong amount. I

I called AARP about auto insurance. We had had insurance with them for some time. I had bought a new car and wanted it added to my policy. My husband had died recently and I needed his name off the policy and also wanted to check to see if my son could drive the older of the cars for a while until he could get a car of his own. He had had a DUI between 1 and 2 years ago.

On July 19, 2010, I called AARP hartford auto insurance, and told them on August 20, 2010, I am changing auto insurance to Allstate. I have auto and rental with AARP but moved to Allstate. I received two letters from Hartford telling me I have credits due on my policy . AARP has taken their payment out of my checking account every month. I looked on AARP site and found I received $6.00 credit on my rental. On august 21,2010, I received a bill from AARP for $55.00. The monthly payment was $45.00.

What got me to looking for insurance on the Internet was AARP was charging me $5 each for the home owners and car insurance. They mailed out two separate bills and of course hit me up for $10 that comes out to be a $120 yearly fee. Some deal they have. I changed and got better and more coverage for less. Their fleecing seniors need to be investigated by the U.S. government.

I was on the phone with them to get a quote for my collector car. Price was good at $600. I got to talking to the supposedly friendly rep when I explained that I had bumped by garage door and had to (out of my own pocket) put a new bumper on the car, for a grand total of $150. Zero insurance involved.

We think they are in San Diego because our insurance card show a San Diego address. I have had auto insurance with the Hartford for years, actually around the time I was 50 years old, and now I'm almost 65. I have had a 2005 Ford Expedition (Eddie Bauer) stolen from me, this was in July 2007. I filed a police report and insurance claim. As of yet, they have not paid a single cent. I have gone through three or four agents and nothing. We have talked to them at least twice a week and all we get is fake promises.

The claims representative outright lied to me. He told me there would be no deductible on my repair since I was rear ended. When I went to pick up my repaired car, the repair shop knew nothing about the deductible being waived. I was forced to pay $1000 to get my car back. When I called Hartford on the next business day, they told me that I would have to wait until they recover funds from the other insurance company and I might bet my deductible back. It took two months, I had to wait and I did get my funds back. They never contacted me, they never apologized, nothing.

My husband was in a car accident and when we called to report, we were told that we did not have collision insurance on all four vehicles. Shocking—extremely rude on the phone and not helpful. Scary. At this point, however, the end result was it was 100% the other drivers fault. Now AARP back billed us $1020.00 for collision insurance for the past year—and we never even pursued a claim.

I have had Hartford Auto Insurance through AARP for several years without any wrecks. My wife had a wreck that was her fault. Hartford had the vehicle taken to their favored repair shop which would result in a savings on the deductible. Estimate was made which was excessive but okay with me. The repair shop decided to have the vehicle taken to the dealer to check for an electrical problem. It turns out that it was a damaged cable in the wreck and the new cable was $2400.00 which made the vehicle a total loss based on the value Hartford had assigned to the vehicle which was so $3000.00 below the selling price of similar vehicles in my area.

When we opted to use Hartford for car and homeowners insurance, we opted for automatic premium withdrawals from our checking account for both policies. The information was given over the phone. Later, we received a bill/notice that we needed to send in a canceled check for automatic withdrawals to take place. Since withdrawals had already taken place. I called to inquire and found out that the canceled check was just a formality. I sent in the check.

Six years ago I bought Hartford insurance for a 98 Saturn and a 94 c. My quote was $1200 a year. With no tickets or accidents my insurance went up every year By year five I now had accident insurance, and was now paying $1800 for no tickets. It seems my credit report went down to 700.Bought a new car and got rid of old cars. I have a 2006 Toyota I got 5/8/2010.

After a woman rear ended us in April, we had a hard time reaching our adjuster. She did not return our calls or emails. She had told us, at the time we did talk to her, we only had guaranteed work on our car if we went to a Hartford chosen site even though our policy gave us the option of choosing the auto repair facility of our choice. She said used parts would be put on our car. She actually got mad when I asked her why. She said, "why would I put on 2010 parts on a 2007 vehicle?". We have one of their best policies. It is the middle of June and we still have not received our portion of the rental car back that we had to pay upfront.

My insurance policy was one number, and then this insurance company changed it to another number without my knowledge. They sent my insurance premium checks back. I called the first time to ask why and they said they didn't know. After the second time, they said it was because they changed the policy, but by that time they had cancelled my policy for nonpayment. Therefore, we were driving around with no insurance thinking we were covered. When I asked them why they didn't just take my payment and apply it to the new policy number, and then my policy would not have been cancelled. I have a new insurance company now because these people are not reliable. They need to be held accountable for their irresponsibility. Luckily, we did not hit anyone in our car when we were not covered by insurance. But as a consequence to their incompetence, our insurance record is affected negatively because it was cancelled without our knowledge.

When my husband was still alive, we had 2 cars and low insurance. He became ill and sold 1 car. Then the insurance went up. He died and my insurance went way up. I have a 2006 Town and Country van with 23,000 miles on it for the 4 years I have owned it. I am a safe driver; no accidents or tickets. Why am I paying over $1300 a year for 1 car which is paid for? Being 67 years old, it is difficult for me to pay these high premiums and may have to drop full coverage.

I recently joined AARP on the strength of their special relationship with the Hartford and the glowing PR they put out about it. I was hoping that being an AARP member might save me some money on car insurance. Yesterday, I received an apples-for-apples quote from the Hartford on auto insurance for my two cars. It was double what I currently pay. Yes, that's right, exactly double what I currently pay for the same policy. I am left wondering about the purpose of AARP and how much the Hartford pays them for this "privileged position" because the glowing PR they put out about it turns out to simply that, glowing PR with no substance in truth.

I took out auto policy per AARP Hartford insurance. I found out the policy did not cover and did not offer road service and towing, so I had to change insurance. AARP Hartford insurance refused to refund any of my premiums. They stole my money, approximately $150.00.

A snow storm caused a tree's limb to fall on my truck, causing damage to it. My insurance company, Hartford, took pictures of the damage to my truck, including the truck bed being bent, and causing hood marks. Hartford doesn't want to fix my truck, as they were saying the damage was preexisting, and that a tree couldn't have possibly caused that, despite the body shop's statement that the damage was caused by a tree. They even have a picture of it. They just wouldn't want to cover my truck. I had to have my truck repaired at my own expense, despite paying them $1,200 per year for my home, and $800 for my truck. This is the first time I made a claim, and they are denying it. What a joke! The government needs to have this investigated, because they are doing the people wrong! I am changing my insurance. Sadly, I can't hire a lawyer, because all my money was put into having the truck and my house fixed!

Hartford misquoted prices for home and auto. Policies arrived with higher than quoted annual rates. Hartford started both policies before due date of June 28, 2010. I'm writing this complaint 6/07/10. Hartford requested payment from my mortgage company before due date and without my authorization letter. I had to call and cancel twice and still don't know if this is mess is fixed or not. I cancelled both auto and home policies! Overcharged $308 for homeowners insurance. I will have to pay the money back to my escrow account.

Being in an auto accident for the first time ever and also not being at fault, I got very little support in what to do from an adjuster. My car was severely damaged, possibly totaled. I feel like I am more at fault because I was told my car could be repaired but I do not think it can be. I have not received my car back yet and it has been a month and 12 days. Whenever I call for an update, I am always told something different on why it’s not ready yet. The first promised date was 13th of May. It was not ready. I have been given 3 different pick up dates and have yet to receive the car. The Hartford insurance co. is very non-supportive and will end my contract with this insurance co. as soon as I can. I am very frustrated at the lack of service this company has provided me.

This had to do with cancellation of policy on May 16, 2010. Prior to cancellation, I called 3 times to ask if any charges would be assessed to me if I cancelled. Each time I asked 3 different agents on the phone, they all said, "No! No charges!" I could cancel the policy & that would be it. I even asked that the customer service person to ask a manager to verify this, which they did and it was the same response. Today, Friday, May 21, I got a letter stating that I will be charged 10% fee for cancellation!

Renewal is $700 more than 3 other quotes. Initially 7 years ago they were $300+ lower than State Farm. Now it appears that AARP is allowing Hartford to raise rates in a predatory fashion abusing older members that may not notice. I recommend that AARP members push back on AARP and threaten to cancel their membership. After AARP's support of OBAMAcare, we really need to take a look. After talking to insurance brokers, I recommend competing your auto insurance every 3-5years. You may be surprised!

I filed a claim with Hartford and dealt with a lady named Jennifer **. She seemed friendly at first, but every time I asked for an update she said she would give me a call back. I would wait a week or so, then call back myself. At that point she would say, "Oh. I’m glad you called. I am just about to do that," or something along those lines. I never got a call back unless I called her. After two months of this and getting no where, I talked to her boss who promised to call me back the next day with an update. 2 weeks went by and no call--shocker.

The State of Utah sent me a letter saying my vehicles were not insured. I called Hartford and they said they had forgotten to send me the premium notice three months prior. When I got the notice, the rates had jumped by 20% from the previous year. They said it was because I turned 60 and filed a claim. I told them I was cancelling my policy and they said I would be charged a cancellation fee. I had to get the State of Utah insurance department involved to get them to not charge me this fee. The new insurance policy was 30% less than the original premium.

We have 2 vehicles and our home insured through The Hartford (AARP) and have been with them 13 years. We have always paid our premiums on time, never filed a claim, never had a moving violation or auto accident. Our policy renewal just came showing a $48 increase for our auto insurance so I called their Customer Service Department to find out why. After a lengthy wait while the representative checked our file, she told me the increase was because I had reached age 70 and my husband 75. Even though we have spotless driving records our age determined we were a bigger risk. So I then asked her if we removed the older vehicle from the policy, would that bring the price down and she informed me because we would lose the multiple vehicle discount, the policy would actually increase an additional $23 on top of the $48 increase. She ended the conversation by asking if she could do anything else for me! After a long pause, as I tried to regain composure, I said no thank you and hung up.

I received my renewal policy for auto insurance. I have never had an accident or citation. I have been with Hartford Auto for over 10 years. I have a 1969 VW Beetle, Value: $2500. I carry liability coverage only. When I began my policy with Hartford, I was told I would receive a 5% discount each year that I did not become involved in an accident or moving violation. I never had an accident or moving violation. The discounts never occurred for my good driving record and only increased yearly.

Exceptionally high premiums for Auto & Homeowners Insurance thru the AARP and The Hartford Insurance Group.

We had been customers with Hartford for almost 13 months. Our contract is legal for a 12-month period. We decided to cancel our policy because Hartford decided to charge us an extra increase for a minor fender bender that was about to expire that happened in April 2007. When we were told that they were going to charge us an extra premium for that accident (which did not occur while with Hartford), we decided to drop them and go with a new company once the 3 year accident grace period expired on April 10 2010.

These people are the most evil insurers I have ever had. Do not under any circumstances use these people. You will be so sorry.

I had my premium raised over 300 dollars - called to question and was told the older the driver the premiums are raised-This is ridiculous- called Geico and price was $500 dollars less- I have been overpaying for years- AARP gets a cut of the policies and this raises the price - Consumers are duped by thinking it will be less with AARP - check it out before you buy

They gave me a 1/3 more quote than three other companies. The agent said he was going to mail me the quote and I said not to; he said he had to. I asked the company to delete all my info I put on their website. I have not heard back. I tried to get an e-mail address to AARP to ask them to not use Hartford insurance company but I guess they own the company and don't care about their dishonesty.

My uninsured Motorists coverage costs went from a premium of $49.00 per yr. to $177.00 per year. This is a 200% +increase! I called about this Usury Charge but was told the usual ** the insurance companies dish out. While I do understand premium's go up (never down) and honest law abiding taxpaying citizens trying to do the right thing, get penalized for those slackers out there that don't. But a 200% increase is just ludicrous and I consider it is usury! The insurance co. is able to get away with this? I'm mad as hell about this. Unfortunately, what I can do about it, nada! I have been with The Hartford Ins. for 15+ yrs. I have excellent history with not even one infraction ever!

I asked the Hartford at least three times to provide proof of insurance on me, my wife and son. This policy is through AARP, but the problem so far is not with them. The Hartford told us several times that they would provide proof of coverage, but when they do they refuse to include out my 19-year-old son as a named insured as we requested they provide. About three weeks ago, we asked them to provide proof of coverage, by sending us insurance cards for each of us in our individual names. We also asked them to send us a policy that includes our son on it. But when we received it in the mail, like the other ones they sent, he is not mentioned, nor is he on the new insurance cards they sent.

The Hartford insurance through AARP talked us into trying out their auto insurance. We were conned into dropping our insurance after 25 years for a quote saving us about $20 a month. After dropping our insurance, they called and said, "Oh, we quoted you wrong. It's going to be about $10.00 more a month." It was still less so we said all right. We set up an auto pay through our bank.

I was cancelled and refused to reinstate. I've been using AARP for over 20 years with my personal name and company. The reason they gave is last June I was late in paying and then in January they again said I was late and canceled because late and would not reinstate. The reason in June was that I was distracted due to my wife had a server stroke and was in hospital partly paralyzed and still suffering so I was distort. The reason in Jan/Feb was that I was snowed in and did not get the message. They said they were sorry and they did not call or otherwise try to contact me as if I did not get my mail then it was my fault. This seems like a very poor way to operate a company and I am glad that I left them as I had no claims and if I did, I wonder what would have happened.

I wanted to see why my insurance went up over $500.00. They told me that I drove over my mileage maximum and that is why I was being charged the extra amount. It seems that the insurance forgot to mention to me that this type of charge was in place. I went over my policy and there is no mention of it. I am 69 years old and can't even take a vacation without going over my mileage limit. This seems to me to be outrageous as when you retire, your rates should go down, not up!

I was at a stoplight waiting to make a turn (1/31/2010 at 1:31AM) and a driver struck me. We both got off the road and waited in the nearest parking lot of an apartment complex for FHP to come. A trooper showed up and gave me a traffic accident form to fill out that had the officer's name on the bottom who said, "I am going to spare you (the at-fault driver) a traffic ticket since both of you are going to exchange insurance information and handle this on your own" and he just left. I filled out my part of the form after 10 minutes in the dark, barely being able to see what the form required and then gave it to the driver. He could barely speak English and asked my assistance so I tried the best I could. I took my page of the form and gave him his.

I had called and talked to a rep. with Hartford and explained that the car is in uncle's name and that I make the insurance payments on car but needed uncle's name on policy as an added name. The girl tells me hang on she will check to see if that's allowed. She comes back & says yes that's fine that my down payment is $98.88 and I paid it. In September, I had added another car and after I got off phone I called back and told them I needed a copy of insurance policy to put in other car and please make sure uncle's name was on it. The man Charles got irate with me telling me he was cancelling my policy right then for fraud. What? I proceeded to get ugly back as I had told the girl to start with of the situation, it didn't matter I was cancelled.

I noticed when I received my bill that The Hartford raised my rates substantially from the previous year. When I questioned the increase, I was told it was because I became a year older (from 59 to 60) and so, according to their statistics, I am now a higher risk driver. I have not had a claim, moving violation, or any other problem. After challenging this with The Hartford, I wrote to the state Insurance investigation department, and was told there was nothing I could do about this "discrimination."

I was an AARP member and decided to change my auto insurance to Hartford. My husband lost his job a year ago and we are now living at poverty level. We had to file bankruptcy due to the economy. I received a letter stating my rates were being raised because my daughter graduated and I could not produce grades for her discount. I understand that. However, I had to find affordable rates for us. I called Hartford to cancel and was told they would still take out $207 the next month. I paid on a monthly basis with an automatic debit from my checking account.

On January 1, 2010 I visited my daughter. On her table was an insurance bill. Our conversation turned to the insurance bill; she told me I was being ripped off on my auto insurance because she paid less than I did. I started checking it out. I found insurance from AARP $500 less a year than what I paid. The 4th of January 2010, I received a quote from The Hartford AARP auto. On January 15, 2010 I received by USPS mail a lower rate notice from The Hartford AARP auto. The notice went on to state their latest studies suggest as a safe driver over 50 and my auto rates are too high. Because of my age and my level of experience, I would save 200 to 300 on my auto insurance.

Called the 800 number requesting amount and cost of life insurance for my age group. I was given a quote and I asked about the up to 80 age and the lady was very nice and told me up front the premium at that age was so expensive that the average person can't afford it and most dropped the insurance. The AARP auto insurance program is a good deal as long as you don't have a claim. My wife had an accident, her fault and now I am paying almost double the premium and have only one vehicle. Point of this message is AARP programs aren't as good as they are made out to be.

AARP offers a safety driving program class that when attended, AARP gives a discount on your car insurance premium. On Dec. 30th, I went to my local library to sign up for the AARP safety class. I was told the class would be on Jan. 8th and 11th 2010 at noon. I was given the name, home and cell number of the rep. I called the home number. A lady answered, took my info and told me she would put me down for Jan. 11th and George ** would call. On 1/09/10, I called the home number. A girl answered and knew nothing about me. So I called the cell number, no answer. On 1/10/10, I called the cell number. No answer, I left a message in regard to me attending the class on Jan. 11th at noon.

I have had my car insured with Hartford through the AARP program for seniors. I was quoted a rate during my second year (this year) with them of $282 per month for a 2005 Hyundai Sonata. I just traded in this car for a 2010 Toyota Corolla. Luckily for me, on Saturday 12/26/09, when I purchased the new car, we could not get through by phone to Hartford. The manager at the car dealership mentioned that he thought I was paying a bit much for insurance especially a senior rate for the car. Therefore, he suggested I try another insurance company. We called another insurance company and the quote I got for New York State full coverage on a 2010 car was $175 less than AARP Hartford. I was totally surprised. Hartford advertises to be the insurance for senior citizens. They have full-page ads in the AARP magazine. I am a senior citizen and on I am on a fixed income.

I called in for a quote, gave the female only a minimal amount of information i.e., name, address, and a contact #. She launched into reading a litany of cars she showed as titled to me (all but one were gone). When I asked where she was getting her information, she started hemming & hawing about how it comes from a "site". When asked if it was the Ohio BMV, she got more evasive. When I stated that I had not authorized any of this searching, she flippantly said "well, we're able to access all the files we need at once (I never furnished my S.S. or D.L. numbers)." When asked if she was looking into my Credit Bureau report too (I have a very high score), she went from evasive to aggressively defensive and started firing questions at me.

My policy came up for renewal this August and the rates increased by half. I was paying approximately $800 a year and it jumped to over $1,200. I waited too long to cancel and the new policy went into effect. When I switched from the AARP/Hartford to State Farm and went to cancel my policy, The Hartford informed me that I owed a 10% cancellation fee, which I disputed. But even though my policy was cancelled, ten days later they still tried to take the renewal fees for the new policy out of my checking account, which was $147.36. I noticed it when I checked my account online and put a stop payment on it, but the payment went out anyways. The bank asked for it back and it was returned, only to receive a bill for that amount in the mail. The Hartford refused to budge, so I filed a complaint with the Department of Insurance in Pennsylvania and the amount was reduced to $29.36, which I reluctantly paid.

Yesterday, I had a rock chip my windshield on my 2010 Lexus RX 350. I telephoned the Hartford, and was put in touch with the glass people with whom you work. They set up an appointment for me, and my windshield is scheduled to be repaired tomorrow. When I came home this afternoon, I received a message on my answering machine explaining to me that my $500 deductible would be waived so long as my windshield was repaired using your window repairer. This confused me as I have full glass coverage. I telephoned the Hartford, fully expecting to be told that this was an error due to my full glass coverage.

Insurance won't pay replacement cost.

In February 2009, I had an accident. Someone ran through a stop sign. It tried to make it in front of me on the other side without stopping, underestimated himself, and ran right in front of my vehicle. We were hit on the driver side. He refused to stop at the stop sign. He was going over 45 miles or more. He claimed he didn't have insurance. I was going about 5 miles per hour. Police report was taken. I put the car in one of Hartford Insurance body shop. They did the bodywork and sent me on my way. Shortly afterwards, the car didn't run the same way anymore. The car when driven over 60 miles begins to shake. I would have to buy tires for the car. I also noticed the check engine light come on and off. So I called the Anderson Brother back and talked to the lady named Tracey. She told me to bring it back because I was not too familiar with Sacramento. I took it to another shop. They checked it out and fixed the problem, or so I thought. Afterwards, the light went off.

I had a small accident that cost the company approx. $20 over a $1000, and my policy doubled. I cancel after 1 month of renewal and got charged $260.

I got my car insurance from The Hartford. I gave them my credit card number and they sent me a policy and Insurance cards. Eight months later, I received a letter from the State of Arizona rescinding my car plates for lack of insurance. I contacted The Hartford. They told me that they dropped me for lack of payment. I asked them why they didn't charge my credit card. They gave me no answer.

I was rear-ended on May 27, 2009. My car finally went into the shop in July (we had a family emergency in June) and it took until the first part of September for Hartford to finally total out my car. They offered me $50 for a rental car, Michael quoted me 2 days to fix my car, and $400 for the 2 days I lost at work. My Insurance, Progressive, had to call him and tell him that $50 was a joke. They ended up reimbursing me for only 37 days without a car, which is better than nothing. But when I called and asked for money for pain and suffering, Michael ** told me $400 was all that he could offer me, even though my medical bills from the accident totaled over $1000, plus I missed work. I was hoping that maybe Hartford would have a heart especially with everything that I have been through with them. But he basically told me that I chose the shop. Terrance ** was fixing my car and Michael ** expected him to fix it without them sending him any money. And whenever they would finally approve parts for my car, they would come in separate pieces, or Terrance would have to order more, then wait for it to be approved, then wait for the parts to come in. It took Hartford forever to get anything done on my car, and now I don't have one.

I called to see if there might be a grace period to pay the premium on my auto policy. This billing arrived at my residence while I was away, and as it turned out, I spent most of the month of September in the hospital in Wisconsin (I have statements to verify this). As soon as I got back to IL where I had communication available, I called to see if it was possible to renew this policy. Extenuating circumstances had entered into the situation however, while the car was being towed by our motorhome. In the process of turning around, the car jack-knifed against the rear bumper of the motorhome damaging the front corner of the car including the headlight & hood. It should be clear that the damage will be covered under the motorhome policy as the car was attached at the time therefore becoming a part of the motorhome unit.

On July 6, 2009 The Hartford withdrew $45.00 from my checking account without my permission and again on October 6, 2009, they also withdrew $45.00. How can a large company like this steal from poor people like me? I need every penny of my pension. They will have to refund those funds to me. I need help from someone.

I was involved in a fender bender a few weeks ago with an HISD school bus. I was not at fault. I was told by the officer on the scene that I was not at fault and also had a witness who stated the same. I was told that HISD's insurance company would get in touch with me after 10 days. However after 2 days, I contacted my insurance company to report the accident and was told that they (my insurance company) had already been notified. I was told to fax over the police report. After all this was done, I never heard from my insurance company again, only to discover that they had paid HISD when it wasn't even my fault! I was never given the opportunity nor the courtesy of a phone call from my own agency!

I switched to The Hartford through AARP because I wanted to save money on my auto policy. I specifically said that I wanted full tort coverage and when the paperwork arrived for me to sign, I noticed a couple of forms saying that I didn't want certain coverage, but I didn't know what coverage they were talking about. So when I called to ask, I was told that it was coverage that I didn't want and that I had full tort coverage on both cars and i signed the papers and sent them in. I later moved and dropped one of my two cars off the policy and for the last year, my premiums of $67.66 were being deducted from my checking account monthly.

I moved from Oregon to Wyoming and when I called to report an address change, they said they would have to issue a new policy for Wyoming. When they did, my rates increased substantially but they could not give me a reason why. I told the lady on the phone I would probably be forced to look for insurance elsewhere. I got numerous quotes from other companies at far less than what Hartford quoted. I combined insurance with my Finance through State Farm.

I was dropped by Hartford Insurance Co. for a policy I have had on my four (4) vehicles for a number of years. I am presently in the middle of a divorce and the premiums (three months worth) were not paid by my wife. I was curious why I was never notified by Hartford as to why this never got paid. I called Hartford in August and was promptly told that my insurance policy had been cancelled the day before. However, the agent told me that I could reinstate the policy if they receive the monies before the 24th of August. In the meantime, the agent told me that they would temporarily reinstate the policy.

I purchased a Hartford policy a few years ago after joining AARP. At the beginning, I was enthused to have a policy that was on paper superior to my existing policy for less money. I got one speeding ticket in a work zone. Note that this was on a corner on the interstate with no equipment or workers present. After it was reported, Hartford raised my policy rates to three times what they had been previously. This caused me to have to find another policy holder. It's obvious that if you have any issues, tickets or accidents, they make it impossible to buy their policies.

I carried the Hartford AARP auto insurance policy for many, many years. Suddenly, I saw an increase in my premium, even though I had no accidents, no tickets and the car was a year older. When I called, I was told the rate increased because I was now over 70 years of age. This from a company that claims to provide better benefits for seniors? I cancelled with Hartford and reduced my premiums considerably with State Farm.

My wife and I received from the “Hartford” an auto insurance policy renewal letter. This is dated 08/19/09. The policy no is # **. We were informed by this letter that our auto insurance is to go up approximately $500.00. I called their 800 number and spoke to a "Terri". She informed me that the reason of price increase was the mileage on our two vehicles. The one that is way out of line is she told me the price went up because we had both become a year older! I'm 72, my wife is 70. No accidents or vehicle violations for over a year! This is age discrimination! I am now looking for a replacement policy for us old people. The Hartford and AARP for using them should hang their heads in shame! I have contacted another insurance agent. He is working out a dual policy for us old people.

First, I will give some advice. Every state attorney general has a department of consumer affairs and a department of insurance. If you have a problem, don't hesitate to file a complaint. It doesn't take much longer than posting your story here. You can also look up your state's insurance statutes on the Internet when filing a complaint.

I am hoping to receive a reply to my questions. I just enrolled in an auto policy with Hartford and they tell me certain items were used in determining my premium. I don't know if these were adversely or positively affecting the premium. They are low credit limits, low credit card limits, you opened more accounts than is optimal, and you had a balance on your revolving accounts. I know I have a high credit rating with no accidents, so I want to know how I can decrease my auto insurance premium. My auto insurance premium has steadily been creeping up and my previous insurance company said it was because Tx. had an increase. Tx. Ins. Comm. says there has been no increase demand.

I was involved in a motor vehicle accident on May 26, 2009. My neck was broken at the C-2 level of the spine. A request was made for forms to make a claim against my PIP insurance since I was a passenger in the accident and not driving my personal vehicle. It is now 2 months later and no forms have been mailed or faxed to either me or my lawyer even after numerous attempts. We have been told on numerous occasions that the paperwork would be sent. We received none nor did we get any phone calls or emails explaining why the delay. I added the PIP protection to my policy to be protected in case of an accident. Now I am being ignored by the company entrusted to take care of my needs when necessary. This is unacceptable and indecent behavior on the part of Hartford Insurance. It is too bad AARP has affiliated themselves with a company of such low caliber. I have also filed a complaint with the State Board of Insurance.