Automobile Club of Southern California Reviews

Scammed by AAA. I had AAA insurance for 13 years. I canceled due to their HORRIBLE customer service. They will NOT respond to you. Calling the 800 number to speak with an agent is a joke. They each have different answers and will argue with you about any resolution you’re trying to achieve. AAA auto insurance is overpriced, negligent, and an all around terrible company. Please find a better company. All you have to do is google this company and there you can see all of the negative reviews and experiences others have had. How they are still in business is beyond my comprehension.

Do not pay for your insurance via computer. The screen said it was not working, no email confirmation, and they debited my bank account $13,328 for the whole family policy, and then cashed my check for the same amount. They told me I had to go into a branch the day before Thanksgiving because they could not verify me on the phone.

On September 22, 2025, AAA Auto Club of Southern California left us (three seniors, two dogs and a cat) stranded for nearly 5 hours in ~90°F heat in Calexico, CA after a failed AAA battery under warranty. They repeatedly sent a contractor who couldn’t replace the battery, even though he said AAA knew he couldn’t do it. We had to buy a battery and pay a local shop ourselves. AAA later offered only partial reimbursement and has never meaningfully acknowledged the safety risk or explained what they’ve done to fix the problem. This experience completely broke my trust in AAA.

After several years as a member (28 years) of AAA roadside assistance and emergencies, I was astounded to uncover the pervasive corruption and avarice among your vendors. One would reasonably expect a company affiliated with your organization to adhere to standards that may not be in place for treating your members. Your dispatched vendor (Wind N Sea Towing) attempted to charge $350 for towing my car out of the sand, which is situated only 10 feet away from the concert ground and not covered by AAA which was news to me.

I recently had a dead battery. AAA came and jump started my car. I did, however, purchase a new battery that was delivered the next day. After the battery was installed, I was then told there was an installation fee of $100. The AAA person said he would waive that fee (which I would have refused to pay since I was NOT informed before the battery was installed). Then, I was asked to provide a tip. I picked the smallest amount: About $33. SERIOUSLY? A tip for services that I pay dues for? I've been an AAA member for over 22 years. I will NOT renew.

I had a dead battery. Unsure if that was the problem, at first. I called ACSC and within one hour, Martin came to my house, tested and changed out my dead battery and I was on my way. Spectacular service with an efficient, experienced, no nonsense technician! This is why I've been a member for 36 years. For lockouts, flat tires, dead batteries, towing, DMV services, and road trip assistance, there's not another service I pay for where I receive so much for my money! Auto Club, I love you!

I’ve been a member for 30 plus years. I’ve had good service until recently. In July of 2025 I needed a jump start. When I called in I was never able to actually speak to a human. I gave all my particulars and was told I would hear from a service company who would jump start my car in a couple minutes. 45 min later I initiated another help ticket. Again was told I’d hear from someone. I never heard from any service company. Meanwhile a good samaritan gave me a jump. I eventually heard from AAA 2 hrs and 45 min later. Not Happy!!

Never had a problem before with AAA Auto Club Southern California until now. Almost 2 years ago car would not start. Called AAA and they sent out ABC Towing in LA Quinta California. Tech checked the battery and it was bad. Purchased a new battery from AAA tech 7/23 with a 3 year warranty. Today 7/25 my car would not start. Called AAA and they said tech would come and check my battery. Later get call from ABC Towing and tech says, "We can't check your battery or replace your battery. All we can offer is a jumpstart." I call AAA and tell them this and I need my battery tested to see if it is indeed bad. Lady said another tech will come out and check.

I have a premier membership that I will be canceling today but AAA will not pro-rate my refund. I really needed them for this emergency but due to their rules they couldn't move my car 20 feet into my driveway so that my car would not be impounded. AAA is good for DMV issues but when you really need them for something out of their SOP they are terrible. AAA isn't your father's automobile club I will never recommend them. I had to call my auto insurance carrier and they took care of my problem.

Do not buy a battery from the drivers. I made that mistake and the battery was under warranty and called to have them replace it and was told it was something else and to go to the dealer. $200+ later in diagnostics to be told it was the battery. Filed for a refund because the guy should have just replaced it and was DENIED! Car didn’t have any other issues after battery was replaced. It seems like every time I have needed service the wait gets longer and longer. Last time it was almost 90 minutes on a non rainy day.