Automobile Club of Southern California Reviews

I have been a member of the Auto Club of Southern California for over 40 years and currently carry coverage for two vehicles as well as homeowner’s insurance. As I am considering purchasing a new vehicle, I contacted my local AAA office to request an insurance estimate based on the year, make, and model.

Because of the crooked policies of insurance companies in general, AAA has me held hostage for the lowest rates I can find because of my longevity. All while reducing services and having a website that is nearly in operable. I have to call to get anything done, and then they have to send emails to the underwriter for those things to actually get done. I had a legit claim on a car that was totaled by a neighbor while it was parked in my driveway. And they spent a month trying to figure out who is it fault before they would pay off. I lost my job because of it! Then they railroaded my mother's claim on her house and said that there was no damage when the wall had been pulled out and the roof was leaking.

Scammed by AAA. I had AAA insurance for 13 years. I canceled due to their HORRIBLE customer service. They will NOT respond to you. Calling the 800 number to speak with an agent is a joke. They each have different answers and will argue with you about any resolution you’re trying to achieve. AAA auto insurance is overpriced, negligent, and an all around terrible company. Please find a better company. All you have to do is google this company and there you can see all of the negative reviews and experiences others have had. How they are still in business is beyond my comprehension.

Do not pay for your insurance via computer. The screen said it was not working, no email confirmation, and they debited my bank account $13,328 for the whole family policy, and then cashed my check for the same amount. They told me I had to go into a branch the day before Thanksgiving because they could not verify me on the phone.

On September 22, 2025, AAA Auto Club of Southern California left us (three seniors, two dogs and a cat) stranded for nearly 5 hours in ~90°F heat in Calexico, CA after a failed AAA battery under warranty. They repeatedly sent a contractor who couldn’t replace the battery, even though he said AAA knew he couldn’t do it. We had to buy a battery and pay a local shop ourselves. AAA later offered only partial reimbursement and has never meaningfully acknowledged the safety risk or explained what they’ve done to fix the problem. This experience completely broke my trust in AAA.

After several years as a member (28 years) of AAA roadside assistance and emergencies, I was astounded to uncover the pervasive corruption and avarice among your vendors. One would reasonably expect a company affiliated with your organization to adhere to standards that may not be in place for treating your members. Your dispatched vendor (Wind N Sea Towing) attempted to charge $350 for towing my car out of the sand, which is situated only 10 feet away from the concert ground and not covered by AAA which was news to me.

I recently had a dead battery. AAA came and jump started my car. I did, however, purchase a new battery that was delivered the next day. After the battery was installed, I was then told there was an installation fee of $100. The AAA person said he would waive that fee (which I would have refused to pay since I was NOT informed before the battery was installed). Then, I was asked to provide a tip. I picked the smallest amount: About $33. SERIOUSLY? A tip for services that I pay dues for? I've been an AAA member for over 22 years. I will NOT renew.

I had a dead battery. Unsure if that was the problem, at first. I called ACSC and within one hour, Martin came to my house, tested and changed out my dead battery and I was on my way. Spectacular service with an efficient, experienced, no nonsense technician! This is why I've been a member for 36 years. For lockouts, flat tires, dead batteries, towing, DMV services, and road trip assistance, there's not another service I pay for where I receive so much for my money! Auto Club, I love you!

I’ve been a member for 30 plus years. I’ve had good service until recently. In July of 2025 I needed a jump start. When I called in I was never able to actually speak to a human. I gave all my particulars and was told I would hear from a service company who would jump start my car in a couple minutes. 45 min later I initiated another help ticket. Again was told I’d hear from someone. I never heard from any service company. Meanwhile a good samaritan gave me a jump. I eventually heard from AAA 2 hrs and 45 min later. Not Happy!!

Never had a problem before with AAA Auto Club Southern California until now. Almost 2 years ago car would not start. Called AAA and they sent out ABC Towing in LA Quinta California. Tech checked the battery and it was bad. Purchased a new battery from AAA tech 7/23 with a 3 year warranty. Today 7/25 my car would not start. Called AAA and they said tech would come and check my battery. Later get call from ABC Towing and tech says, "We can't check your battery or replace your battery. All we can offer is a jumpstart." I call AAA and tell them this and I need my battery tested to see if it is indeed bad. Lady said another tech will come out and check.

I have a premier membership that I will be canceling today but AAA will not pro-rate my refund. I really needed them for this emergency but due to their rules they couldn't move my car 20 feet into my driveway so that my car would not be impounded. AAA is good for DMV issues but when you really need them for something out of their SOP they are terrible. AAA isn't your father's automobile club I will never recommend them. I had to call my auto insurance carrier and they took care of my problem.

Do not buy a battery from the drivers. I made that mistake and the battery was under warranty and called to have them replace it and was told it was something else and to go to the dealer. $200+ later in diagnostics to be told it was the battery. Filed for a refund because the guy should have just replaced it and was DENIED! Car didn’t have any other issues after battery was replaced. It seems like every time I have needed service the wait gets longer and longer. Last time it was almost 90 minutes on a non rainy day.

My experience with AAA has not been pleasant at all. Recently I called to cancel membership due to personal issues and they did not help me with my request and they ended up charging me membership then called the second time and made me wait for a refund but to this day they haven't refunded me. Called again wanting to speak to management and no answer from management. Total disappointment, now I have to pay an overdraft fee. This wouldn't have happened if the representative have done their job since the beginning. I DO NOT recommend AAA to anyone shopping for their membership.

To be honest AAA service has totally gone downhill. They make things so complicated now and it very, very difficult to even get a real person on the line. They charged my card 100 dollars when the call was cancelled and I'm still trying to get a refund 6 months later. In the past AAA used to be a great service but now I will definitely never recommend their services to anyone.

I'm not sure what happened to AAA, been insured with the for 35 years and had always had wonderful experiences. The rep I had, was uncooperative, uninformative and lacked civility in having a business conversation. I'd like to think maybe she is having a bad week, or is so tone deaf over listening to people in a non joy filled role that maybe this colored her customer service view. I am VERY disappointed in the level of pure business discourse and even though my demeanor remained respectful, diligent, and questioned reasoning, she hung up on our conversation and didn't respond for 3 days until several calls into customer service. I suppose this is the new normal of the substandard work force, at this point, AI would be a welcome relief.

If you can find another company please do so. This used to be a wonderful company. Now there’s no way to speak to a real person who doesn't transfer to a virtual agent or disconnect you. I was left stranded 4 hours waiting for roadside assistance.

AAA has gone straight to the dogs - terrible customer service, agents without a clue how to answer a question off script, and and non-stop pass the customer off to someone else. Quick to take your credit card details, sloppy and inaccurate policies follow. AAA cannot be trusted.

I would give them a zero if I could. I have been with Automobile Club of Southern California for over 50 years. I rarely use them, but tonight I needed battery service. My mechanic indicated that my battery was not "cranking" properly, and should be replaced. Since it was an AAA battery he suggested that I have it replace by AAA. I tried without success. Even though I had the numbers documented by my mechanic the AAA contractor indicated that the battery though on warranty was not quite bad enough to change. They basically said I had to wait to be stuck on the roadside with a dead battery, or pay them full price for a new battery. To make it worse their price was higher than the dealer. I will be switching to a new roadside service. I suggest everyone avoid AAA.

3 cars + home with AAA over 25 YEARS and I was just cancelled. I'VE NEVER HAD AN ACCIDENT OR CLAIM - I am LIVID & this is LUDICROUS. I have always loved AAA until this last week and I request to be escalated to SENIOR MANAGEMENT and reinstated.

My DMV handicap placard application was rejected at the Apple Valley, CA office. The employee rejected it because my doctor used white-out to correct a medical word he had written. The employee was curt and seemed to insinuate fraud. I must start the process all over again, and I know my doctor will be as frustrated as I am.

Roadside assistance left me stranded with a flat tire in the middle of the forest in Mount Shasta all night. It's the morning of the next day and I'm still uncertain about they coming to help me. I need to be in Redding airport in a few hours and I don't have transportation. Do yourself a favor and buy roadside assistance from other companies. I'm done with them after this. I have been a member for 18 years and I barely used them. They were rude on the phone. The only update that I received after hours of waiting says that they cancelled my request for help. I wasn't able to find anymore help after that. Just extremely rude employees on the phone telling me false information.

On two occasions while towing a travel trailer the service received was horrible. We waited for over 6 hours on US 395 north of Reno for assistance with a tire change. Many AAA agents called and replied by sending us a Be there in 60 minutes text. Finally when they showed up they didn't have a jack. On another case just recently we waited for over 5 hrs for a tow, with many text messages and no phone communications. The drivers were very polite and almost embarrassed by the poor response from AAA.

On 9/12/2022, Monday evening, my daughter’s car stalled in parking lot in Long Beach. She called AAA for assistance. Someone came to try to jump start her car but it was determined to be something else and the car needed to be tow instead. A request was then submitted and she was provided with an 8:30pm ETA (approximately an hour from the time of call). Since it was getting dark and it was just my young daughter and her friend, I decided to drive out to be with them. At or around 8:30pm, she received a new ETA time of 10:45pm. I was extremely concern about waiting there for another 2 hours, so we called the call center (trying to speak with a live-person can take as long as 25 minutes). The representative informed us that she cannot control the scheduling, however, would send a message to the towing company for an update.

If you want AAA to tow your car to the mechanic next block, they will give you the service. But if you ask AAA to get your car towed from Beverly Hills to Rowland Heights (36 miles) they won't give you the service. My AAA 'Plus' membership included 100 miles towing support. DO NOT fall for their high mileage "PLUS" membership because even after paying their higher yearly dues the service won't be provided to you if you travel a long distance.

The office manager in upland CA forged my signature on a paper. I made him mad and he threw my renewal forms away when I found out I had no insurance I went to the office and raised hell. I ask them to give both of us a lie detector test they refused. I signed my name on a paper in a strange way and that was the same way he copied it on the forged one. The one he forged wasn't even the one I signed in the first place. I sent a certified letter to the office they refused it. I took them to small claims the judge knew I proved my case but he ruled against me because he didn't want to rule in my favor against a nationwide company and the fact that I am black. Even now I will take a lie detector test to prove I am right and that they did this to me under penalty and perjury of the law of the State of California the statements that I've given in this review are true.

I've been a member with AAA for 45 years. I have never experienced this from them before today, 09 Nov 2021. I waited from 10:45 am till 3:30 pm for a tow truck and it never came. They told me it was because there is a tow truck driver shortage. But I had this experience in Culver City, Calif, which is a pretty large city in Los Angeles county. So their driver shortage is probably due to paying low contract fees to drivers but full fees for membership. I will be canceling my service because; 1) maybe they should not be charging the same price for poorer service. 2) they did nothing to make amends except for the 'we can find a truck driver' sob story. Don't put your trust in this company.

After being a member for more than 50 years, today I will cancel my membership! For 50+ years I’ve paid for towing services and have on occasion used this service for my F250 truck. Seems AAA has changed the terms and conditions and not notified me! While my truck is my personal truck, I have advertised my business with a logo since I bought the truck in 2004. Since that time AAA has towed my truck when needed. Today the tow truck arrived, the driver walked around my PERSONAL truck with my logo and exclaimed my truck is a Commercial vehicle! It’s not! It’s my personal truck simply advertising my personal business! So the driver and AAA left me stranded! Poor business! #AAAsucks

I have had Triple A since I was 16 and I have never experienced anything this terrible. We have been waiting for a long time over two hours in the dark and no tow. I think waiting and waiting could have possibly been robbed or anything. I am very disappointed I am going to rethink my membership.

They sent me a check for $323 (due to a refund) to the wrong address. By the time I got the check in hand, more than 6 months had passed. So the funds stayed with them. State law requires them to return the funds to the States "Unclaimed Properties" where we can get our funds for checks beyond 6 months. They conveniently forgot to do so and kept the funds. Also they convenient encourage the clients to pay electronically, but to refund they mail checks. Thieves, Unethical, Illegal.

For the sake of other members, I hope the service I got from ACSC (Automobile Club of Southern California) never gets any worse than what I endured. I was driving through the high desert on Highway 74 in Riverside County about 7 miles from the small town of Anza when I slowly lost all electrical power including to my spark plugs. My alternator had stopped working. I called ACSC for help, and Valley Auto in Anza was called to assist. I then called them directly to ask how soon they expected to be able to send a tow truck. I was told that all of their drivers were out of town on service calls and they couldn’t say when I could expect anyone to tow me to my mechanic.

I have been a loyal customer to this office for more than 15 years. But things have gone downhill lately. This branch in Corona is now full of bad insurance agents. They kept trying to rip me off with playing the numbers game. They treated me as if they were entitled to rip me off. Don't bother to go there unless their upper management do something to improve it.

AAA hires the bottomfeeders no doubt. I am canceling my membership. What I witnessed is straight-up theft. Scene of an accident. Freeway Towing shows up. We waited while they moved the wrecked out of the way. Then it happened....we watched the driver of the tow truck remove articles from the wreck, including a wallet. He removed cash, cards and other then tossed the wallet back in the wreck.

I believe all drivers subscribe to a roadside service and assistance to have a peace of mind when traveling on the road. Sadly, last Christmas night, at Lebec, CA (Grapevine), we got stuck in the snow and AAA did nothing to help us at all. The one we talked on the phone said in an annoying way "just because you got snowed in does not mean it is eligible for AAA roadside assistance". Later, as the CHP helped us out of the freeway, we settled in a gas station as hotels/motels are all fully booked. We wanted to take the long route home in unfamiliar roads but the confirmation from AAA that we are not covered if we get snowed in prevented me from trying so. We were told by the AAA rep that "it has to be a mechanical problem". We ended up sleeping in the car for 2 nights from Christmas night until the I-5 freeway opened up 2 days later.

I had my homeowner's and auto insurance with AAA. One day I received a check in the mail and in the description, it said refund for cancelled policy. I immediately went to check my policies online and There was no auto policy to be found. I called the customer service line and they said that my auto policy had been cancelled because I did not respond to a letter that they supposedly sent. The letter was a request for me to specifically exclude my youngest daughter from the policy since she was of driving age. Now, my daughter does not even have her permit nor has she applied for it. The customer service agent kept saying that they sent me a letter. I kept saying I did not get it. When I asked for her to reinstate my policy she said that she had to send it to underwriting and that could take up to 72 business hours.

First of all, I am not a AAA member, but after the experience I had, I will NEVER use their services. My home was damaged by one of their insured members back in Oct 2018. Here it is July 2019 and they STILL have not submitted payment to my insurance company so I can be reimbursed for my deductible that I am still out of pocket. Additionally, trying to talk to anyone in AAA Claims Department is a joke. My claim was assigned to Eduardo Rodriguez in the LA office and he is absolutely terrible at returning phone calls or emails. His manager Gina ** is useless as well. AAA could offer me a premium of $1 for insurance and I would still turn it down based on the way I was treated.

I paid my premium in full $2359 at the start of my policy Activation. My rate went up $367.80 4 months after I started my Policy because they could not insure my home. So on the sixth month I cancelled my policy and was surprised that on top of the obvious pro rate, I was charged an extra 11% for early cancellation that was not listed in my start up packet AAA provided upon policy activation. Be careful of their hidden fees especially 11%! That should be against the law!

I've been a member for 43 years and I have "NEVER" been treated so poorly as I have been for the past month. All that I wanted to do was to cancel my home and auto insurance, which I have the right to do, at any time as the policy owner. It seems that the incompetent people, don't want to help their customers and they lie to you and tell you that your home policy is canceled, when in fact it is not canceled. Rather than cancel the policy, it seems that AAA waits until payment is due and because no payment is made, (policy canceled) they lapse the policy and charge you a lapsed fee. This is totally unacceptable!

Auto Club of California aka AAA Auto Club claims on door dings are covered under collision and not comprehensive. Very convenient because collision usually has $500 deductible and comprehensive carries $250. When looking for a good insurance company for your car, think twice before you pick Auto Club.

I am still getting bills in the mail even though the amount I paid shows in their system. Don't join AAA. I'll be looking for a better company who works for the customer. You've turned me from a loyal, long term customer to a spokesman shouting from the rooftops against you. Sadly, if you only knew, I'm the absolute last person to post a reply, let alone a negative one with regards to a company I once esteemed highly.

I have had AAA renters insurance throughout my moves around the country and have always benefited from friendly staff and competitive rates - this has NOT been my experience, however, dealing with AAA of Southern California. AAA Southern California uses antiquated customer support processes, was unable to provide me a quote in one phone call and does not make their policy information available online like it is for the roadside assistance services. Furthermore to amend my policy, they required me to come into a branch in person, unlike any other provider I researched. With AAA insurance I am dealing with literal pieces of paper.