Automobile Club of Southern California

Automobile Club of Southern California

 3.9/5 (194 ratings)
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About Automobile Club of Southern California

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The Automobile Club of Southern California offers reasonably priced car insurance policies to drivers in California. As part of the AAA network, Automobile Club of Southern California provides access to nationwide benefits and coverage while maintaining the perks of a small business.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
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  • 1 stars

Pros

  • Reasonable membership fee
  • Several discounts
  • Part of AAA’s nationwide network

Cons

  • Typical auto coverage perks
  • Annual fee

Bottom Line

Automobile Club of Southern California (ACSC) is part of the nationwide AAA network. Its auto coverage includes roadside assistance, towing, travel planning, identity theft protection and various discounts.

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About Automobile Club of Southern California

ACSC is the Southern California branch of the nationwide AAA network. AAA’s services, including ACSC auto coverage, are available only to members. AAA’s basic membership provides perks like roadside assistance, car towing, identity theft protection and trip planning, as well as discounts on products like auto and home insurance, car rentals, tickets, hotels and other travel services.

How does Automobile Club of Southern California work?

AAA members in Southern California pay an annual fee for access to ACSC discounts, åuto insurance and travel and financial planning. ACSC memberships provide access to AAA’s services nationwide. Membership prices do vary based on location, but basic membership starts with a reasonably low fee. You can pay more for additional services with the Premier plan.

How much does Automobile Club of Southern California membership cost?

AAA’s Classic membership in Southern California costs $56 per year, plus a one-time $20 admission fee — however, ACSC periodically runs promotions waiving this starting fee. New members must enroll in the Classic plan, and existing members can upgrade to a Plus or Premier membership, which provides additional benefits. All members receive perks for joining, including towing service, emergency fuel delivery, flat tire help and jump-starts.

Automobile Club of Southern California FAQ

Does ACSC provide comprehensive coverage?
ACSC offers comprehensive roadside coverage, as well as other perks. Roadside assistance includes towing up to 7 miles, battery and jump-start service, emergency fuel delivery, vehicle extrication and winching, identity theft protection, trip planning, maps and DMV transactions. Discounts include lockout and locksmith service, rentals, passport photos and notary services.
Is ACSC affiliated with AAA?
Yes, ACSC is the Southern California branch of AAA.
Where is ACSC located?
ACSC has branches in 12 California counties: Inyo, Imperial, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare and Ventura. Members can also visit AAA branches in other areas. Its roadside assistance is available from independent service providers throughout the U.S. and Canada.

Is Automobile Club of Southern California worth it?

AAA’s Southern California branch offers several services and discounts for a reasonable fee. Many members find the fee worth it due to all the insurance, hotel and general travel discounts. If you want auto coverage in Southern California with several perks, ACSC might be for you.

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 13, 2022

On 9/12/2022, Monday evening, my daughter’s car stalled in parking lot in Long Beach. She called AAA for assistance. Someone came to try to jump start her car but it was determined to be something else and the car needed to be tow instead. A request was then submitted and she was provided with an 8:30pm ETA (approximately an hour from the time of call). Since it was getting dark and it was just my young daughter and her friend, I decided to drive out to be with them. At or around 8:30pm, she received a new ETA time of 10:45pm. I was extremely concern about waiting there for another 2 hours, so we called the call center (trying to speak with a live-person can take as long as 25 minutes). The representative informed us that she cannot control the scheduling, however, would send a message to the towing company for an update.

Of course as a mom I was frustrated. I’ve been a member for over 20 years and the majority of years, my membership lay dormant, meaning, I seldom need services. Getting AAA for my young daughter was my way of keeping her safe and ensuring she gets the assistance she needs when something unexpected happens. Waiting in an empty parking lot a night for 3 hours is not a safe option. I was glad I was there with her and her friend, but it’s not something that I should have needed to do to begin with. At some point the representative must have sense my frustration and become frustrated herself because she proceeded to tell me that if I can find my own tow, I can get a reimbursement from AAA. This was completely unnecessary and absolutely unfair. I told her I was sitting in the middle of an empty parking lot at 9pm, there was no way I would be able to find a tow on my own. I have AAA for this service.

Eventually, I spoke with a supervisor (another 15 minutes hold). When the supervisor came on the phone, she said her name is Terry. She stated that she is asking dispatch to secure a tow for us as the company which was supposed to come out cannot accept the order request, so at that time, the 10:45pm ETA is off the table. She offered no other assistance or help other than apologies. I asked if it’s possible that I get a direct number to call to follow up, instead of having to be on hold for 20 minutes to get through to someone for updates? No, I have to call the call center number. I asked if she would be able to call me to give me an update? No. I felt extremely distressed by the lack of care. I called again (waited for another 20 mins) and spoke with someone at around 10pm and still no update. We asked the parking lot patrol personnel if we could leave the car there possibly overnight and they said yes; we headed home.

In the end, we got a call at 1:30am that they would be able to send a tow out. We decided to wait until later in morning so they can tow the car to our mechanic.

I became an AAA member and especially for my daughter because our safety is important. Being abandoned by your system and no one bothered to offer any kind of additional support is more than disappointing. Maybe the supervisor or someone could have suggested that it could take hours, so maybe go home and wait (since they knew I drove out to be with my child and her friend) instead of sitting around in an empty parking lot for hours. Not offering to call back to follow up and denying a request for a follow up call is really denying the least they can do in this situation.

The very basic of customer care was not provided. I wasted 3 hours last night to receive zero care and zero service; no one offering anything to make things better or make things right. I am extremely disappointment. I learn the hard lesson after 20 + years that AAA is not something you can count on. The lack of capacity and most importantly, lack of care is astounding.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 13, 2022

If you want AAA to tow your car to the mechanic next block, they will give you the service. But if you ask AAA to get your car towed from Beverly Hills to Rowland Heights (36 miles) they won't give you the service. My AAA 'Plus' membership included 100 miles towing support. DO NOT fall for their high mileage "PLUS" membership because even after paying their higher yearly dues the service won't be provided to you if you travel a long distance.

On 02.10.2022 I called AAA for tow service. At 5:17 pm I received a text from AAA that tow truck is on its way and ETA is 6pm. At aprrox 6pm I called the Brentwood Club Service ( the tow vendor ) who said due to the long towing distance (36miles) there is no trucks and drivers available for me. It was also told that there is no guarantee when a driver would be available for me.

By this time I have stopped getting updates from AAA. I immediately called AAA and informed them about the tow vendor, to which AAA's response was I would have to wait till the time the tow company can provide any service. I asked AAA to send the job to another vendor but AAA refused to do so. AAA said there is no other tow vendor available for me and my job would be placed in queue. AAA said their dispatch department would call/text me when they find another tow vendor. Make no mistake I was not in any rural isolated area, I was in the city of Beverly Hills.

I saw no hope. I had to drive the car that had brake fail issues and transmission malfunctioning issues 36 miles on the Los Angeles freeway at 10/15 miles an hr. When I woke up next morning I noticed there is no call or texts from AAA. To my absolute surprise: The following morning when I called AAA the supervisor said - based on their internal notes, the tow never arrived because apparently I have advised AAA the night before to cancel my tow. AAA said based on the notes from the previous night the customer advised AAA to cancel the tow.

This is a sickening, corrupt and crooked conduct from AAA. The AAA phone operators and supervisors kept telling me to wait for the tow, and at the same time went ahead and cancelled my tow order from behind the scenes. If I didn't risk driving the car home, I would have waited the whole night in the street for their crooked conduct.

7 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 3, 2022

    The office manager in upland CA forged my signature on a paper. I made him mad and he threw my renewal forms away when I found out I had no insurance I went to the office and raised hell. I ask them to give both of us a lie detector test they refused. I signed my name on a paper in a strange way and that was the same way he copied it on the forged one. The one he forged wasn't even the one I signed in the first place. I sent a certified letter to the office they refused it. I took them to small claims the judge knew I proved my case but he ruled against me because he didn't want to rule in my favor against a nationwide company and the fact that I am black. Even now I will take a lie detector test to prove I am right and that they did this to me under penalty and perjury of the law of the State of California the statements that I've given in this review are true.

    Calvin

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 10, 2021

    I've been a member with AAA for 45 years. I have never experienced this from them before today, 09 Nov 2021. I waited from 10:45 am till 3:30 pm for a tow truck and it never came. They told me it was because there is a tow truck driver shortage. But I had this experience in Culver City, Calif, which is a pretty large city in Los Angeles county. So their driver shortage is probably due to paying low contract fees to drivers but full fees for membership. I will be canceling my service because; 1) maybe they should not be charging the same price for poorer service. 2) they did nothing to make amends except for the 'we can find a truck driver' sob story. Don't put your trust in this company.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 21, 2021

    After being a member for more than 50 years, today I will cancel my membership! For 50+ years I’ve paid for towing services and have on occasion used this service for my F250 truck. Seems AAA has changed the terms and conditions and not notified me! While my truck is my personal truck, I have advertised my business with a logo since I bought the truck in 2004. Since that time AAA has towed my truck when needed. Today the tow truck arrived, the driver walked around my PERSONAL truck with my logo and exclaimed my truck is a Commercial vehicle! It’s not! It’s my personal truck simply advertising my personal business! So the driver and AAA left me stranded! Poor business! #AAAsucks

    11 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 8, 2021

    I have had Triple A since I was 16 and I have never experienced anything this terrible. We have been waiting for a long time over two hours in the dark and no tow. I think waiting and waiting could have possibly been robbed or anything. I am very disappointed I am going to rethink my membership.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Aug. 26, 2021

    They sent me a check for $323 (due to a refund) to the wrong address. By the time I got the check in hand, more than 6 months had passed. So the funds stayed with them. State law requires them to return the funds to the States "Unclaimed Properties" where we can get our funds for checks beyond 6 months. They conveniently forgot to do so and kept the funds. Also they convenient encourage the clients to pay electronically, but to refund they mail checks. Thieves, Unethical, Illegal.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 11, 2021

    For the sake of other members, I hope the service I got from ACSC (Automobile Club of Southern California) never gets any worse than what I endured. I was driving through the high desert on Highway 74 in Riverside County about 7 miles from the small town of Anza when I slowly lost all electrical power including to my spark plugs. My alternator had stopped working. I called ACSC for help, and Valley Auto in Anza was called to assist. I then called them directly to ask how soon they expected to be able to send a tow truck. I was told that all of their drivers were out of town on service calls and they couldn’t say when I could expect anyone to tow me to my mechanic.

    I called ACSC to relay that information, and I asked if the request for service could be forwarded to Idyllwild Garage, another nearby authorized service provider, instead. Please note that I was “dead on the road” on a small desert highway, and that the temperature was 105°. Again, ONE HUNDRED AND FIVE DEGREES! And my only shelter was my ‘96 Toyota Tacoma mini-pickup truck, basically a small metal box, in the direct sun. (During World War II, the Japanese put prisoners of war into that same situation as a method of torture.) When I made that second call to ACSC, I was told that my request to change service providers would have to be approved by a supervisor, and that I would receive a call when that happens.

    I advised the Auto Club rep of the weather conditions, also that I was towing a small, empty flatbed trailer, but I would have no problem with locking the hitch and leaving it on the side of the road if necessary. So I waited for word of the supervisor’s approval. And waited. And waited. Then I called again and was told the same thing, that my request had been forwarded to a supervisor who will have to authorize the change, and I will be informed when that happens. So I waited some more. Still nothing from Auto Club. So I called the owner of Idyllwild Garage asking if he could do anything to help me.

    He said he hadn’t yet received any communication from ACSC, but that he would send a truck immediately so the driver would be standing by my side while we wait for authorization to tow my truck to get repaired. Now THAT is service, and THAT is respect for the people who pay for that service. The driver had my vehicle on his truck and ready to go before even getting the go-ahead from ACSC. We got the approval shortly thereafter. All together, from the time I made my first call to ACSC to getting towed by Idyllwild Garage, I baked in the desert sun for 3 1/2 hours. ONE HUNDRED AND FIVE DEGREES FOR THREE AND A HALF HOURS waiting for the “supervisors” (aka: superiors?) to do their job.

    When my wife learned about the incident, she called ACSC to, shall I say, express her disappointment with Auto Club’s incompetence. The representative said he would request a $61 credit toward our membership renewal. I’m not impressed. In fact, I consider trying to whitewash the situation with $17 per hour for involuntarily being stranded, especially in those conditions, to be disgraceful. If anything, a formal written apology would been a more appropriate indicator of sincere remorse, or if that’s too much to ask and it’s easier to try to appease me with something not so degrading, perhaps a free year of membership would have been a more appropriate way to say, “Please forgive the poor service, and please remain a member.”

    With the exception of a brief lapse of my membership about thirty years ago I have been a member of ACSC since the early 1970s, nearly a half century. I am also insured by Auto Club. I joined at the advice of my sister who was a Claims Adjuster for ACSC and my parents who were also members for several decades. The service I received from this well known organization was disgraceful.

    14 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: May 13, 2021

    I have been a loyal customer to this office for more than 15 years. But things have gone downhill lately. This branch in Corona is now full of bad insurance agents. They kept trying to rip me off with playing the numbers game. They treated me as if they were entitled to rip me off. Don't bother to go there unless their upper management do something to improve it.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 9, 2020

    AAA hires the bottomfeeders no doubt. I am canceling my membership. What I witnessed is straight-up theft. Scene of an accident. Freeway Towing shows up. We waited while they moved the wrecked out of the way. Then it happened....we watched the driver of the tow truck remove articles from the wreck, including a wallet. He removed cash, cards and other then tossed the wallet back in the wreck.

    We went over. Confronted. He admitted it, He said he had a "Rubacon" whatever that is to pay for and can't file bankruptcy again. His wife is in the medical field. She wants nice things. So he does what he has to do. Gotta love you folks AAA. We are done. No way would I allow your contractors to touch any of my equipment. We are in touch with the authorities and the owner of the wreck. There needs to be more done about this criminal company Freeway Towing.

    21 people found this review helpful
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    Automobile Club of Southern California Company Information

    Company Name:
    Automobile Club of Southern California
    Website:
    www.calif.aaa.com