Automobile Club of Southern California

After two years the battery would not hold a charge. I jump started the battery with my car and drove it into my garage to do a brake job. I checked that the alternator was charging the battery correctly and it was putting out 14.25 volts. I had the battery on a charger all morning. It would not hold a charge for more than two hours. There was nothing drawing current from the battery but for about 50 to 70 milliamps when I checked. Totally normal. I called AAA roadside assistance and told them I had a bad battery that my daughter purchased from AAA battery service two years ago. I told them it needed to be replaced because it would not hold a charge. They said they would send someone with a replacement battery.

Thirty minutes later a tow truck shows up and wants to jump start the car. They totally botched the call. The nice tow truck operator called their HQ to have a battery delivered and said they would be over in 20 minutes. Four hours later and still nobody had shown up. I called again and finally 30 minutes later someone came by and "tested" the battery. Even though the battery had been charging all day, he said I needed to charge the battery. Hmmm... You think maybe it's bad? He said to drive it for about 30 to 60 minutes to let it charge. Then to take it to an "official" free charging location to have the battery charged before they would even consider replacing it for free. Really? Ludicrous! Fine, I needed to road test the car after replacing all the brakes anyway. Drove for an hour on the highway and parked the car.

Next day, dead again. I shouldn't have to jump through all these hoops to get a "free" replacement battery for a junk battery. I have never had a battery last only two years in my life. The next day I took the car to Autozone. They even tested it and the alternator and clearly stated it was a bad battery. I bought a new battery and it has been fine for two weeks. Guess what? No more battery problems! I'm cancelling my membership at the end of this year. Auto Club of Southern California.

In addition, they have been extremely disgustingly and rudely aggressive for the wrong reasons after I have told them over the phone the whole situation and they have continued to illegally call me against my will and ignore my responses. I have therefore asked them to cease and desist immediately and sadly, my wishes have not been respected. I had ended up swearing, yelling and cursing them to leave me the ** alone or I will call the police. It has got that far and my next step is to file a police report if it continues!

Not only that, but this ** company has also sent me many letters harassing me for the money as well like the one that I am presenting to you in the attachment and they even increased the illegal amount of money that they claim that I owe them, even though in reality, I do not owe them a dime! I wish this ** company would just please get their facts straight and start being honest with their potential and non-potential customers when they tell them something because you never know what websites they are going to be broadcasted on like I am doing right now! Obviously!

On May 13, we met the Agent in his office and gave him two checks - one for the airfare and one for the service charges. At that time, the airline seats were picked and we were given a preliminary itinerary and the e-tickets would be sent to us. I was preparing an itinerary for the family on June 15 and realized that there were no seat assignments for our air travel on the preliminary tickets provided. I went to see the Agent to make sure I was mistaken and to also get our tickets (e-tickets or otherwise). He checked to make sure and found there were no seat assignments - even though they were paid for and chosen on May 13.

He placed a phone call and was on hold for a long time. He said he would email me the seat assignments. I did not hear from him that day. I called him in the morning, but he didn't get in until 11:00 and then had a client. He called me about 1:00pm and gave me the seat assignments as follows: Length of flight, seats assigned, WHY? LAX-JFK, 5 hours 40 min, 36A/37A, not together. JFK-ATHENS, 9 hours 56 min, 39F/40F, not together. ATHENS - JFK, 10 hours 56 min, 41J/41H, 2 rows from end.

Obviously, these seats were unacceptable. Since our trip began June 29, it became very clear that AAA was not doing anything to fix the situation. I contacted three "supervisors" to no avail. DON'T TRUST THEM. We paid in full May 13 and still didn't have seats on June 15. NOT ACCEPTABLE. Still no response from anyone in management at AAA.

Giving us the quote without any caution that because of the "flood" that we could be turned down seems like a bait and switch. Early in February 2015 I took my husband off the auto policy, cancelled insurance on one of the three vehicles because he had passed away. I am still receiving mail from AAA addressed to him. I have obtained auto & homeowners insurance elsewhere, "bundled", with the same coverage as AAA but at a significant savings. Two comments: The agents don't follow through and there seems to be no communication between departments otherwise I wouldn't be receiving mail addressed (to me) and my deceased spouse.

I called Enterprise Car Rental, AAA told them we were going through Caliber Collision and that we were responsible for paying for the rental out of our pocket. I was furious, I left a phone message for claims manager Mark ** telling him we are not going through Caliber Collision and we are not paying out of our pocket for a car rental. I asked him to return my call, he hasn't called back. I left him 2 more phone messages along with my email address. In my phone message I also asked Mark to provide me with the name of his supervisor and contact number and I asked Mark to provide me with his email address. Mark still has not responded. This guy is suppose to be the "claims manager" for the Escondido branch, what a joke, AAA totally sucks. I guess we will go through our own insurance co. and let them go after AAA, or get an attorney? What a hassle...

A few days before Xmas he calls and says he needs to do the inspection today... I had literally just arrived in Vegas for my annual 2 week vacation there. Asked him why he never got back to be earlier... He was on vacation. Asked him why such SHORT notice. Said his office just told him it was needed now. WHAT. Told him won't be back in town for 2 weeks. He said he would let them know and get back to me. Never called me back and my insurance was cancelled. True professionals. Mind you, I was paying TWICE the amount with AAA than the other company and only went to them because of their alleged reputation. My girlfriend said I should have went to the same AAA office she had coverage (Costa Mesa ca). There are serious problems with the AAA office in long beach... WARNING!!! CAUTION!

I was informed me that this prior incident would not pose a problem and that I should move forward in obtaining the bundled policy with AAA as it would save me considerable money from my existing homeowners and auto policies, which were both up for renewal on September 15. I proceeded accordingly. Home inspection was required. After home inspection I was told by the agent I was approved and I should proceed to cancel my existing policies with Travelers. I relied on the AAA agent's statements and proceeded accordingly. The bundled deal that I purchased was only attractive because it included all my vehicles and the homeowners policy. In other words, I would not have made the change had I not been offered the full package of rates for coverage and the assurances AAA sales agent provided.

Without any notification or warning, on Saturday, October 25, 2014, I received a letter (dated October 22nd) stating that my homeowners policy was being terminated effective November 16, due to the dog bite incident. This made no sense as the incident had been fully disclosed and discussed and I was assured it was not a problem. I immediately called both the sales agent and underwriter whose phone numbers were listed on the letter. Neither returned my call. After my spending the day on Monday making further inquiries, I finally received an email requesting a copy of the loss letter from my prior carrier, which AAA already had but I immediately sent to the agent. I was told there was a mistake in that, she had uploaded something wrong, and led me to believe that issue would be favorably resolved. She told me that her manager, would contact me to confirm. I received no communications from anyone I contacted including the regional Vice President of business development for Southern California. The VP of business development do not return my phone calls or respond to a detailed email.

Also during this time, I contacted my prior homeowners insurance carrier as I cannot be without home insurance. I was informed that had I sought reinstatement within two weeks of the cancellation, it would have been honored. Now, my request for homeowners insurance would be viewed as an entirely new one, subject to more stringent requirements and fees (especially because I no longer have my auto insurance with it). On Thursday afternoon, I learned that AAA was going to proceed in cancelling the homeowners policy. To add insult to injury, I was further informed that AAA was now going to increase the rates for my car insurance due to lack of bundling and should I cancel the car insurance policy at this time (due to the bait-and-switch), AAA was going to charge me an eleven percent early termination penalty fee. This conduct is in complete bad faith. The company SUCKS, will run you around and I can't even imagine what would happen if you actually had to place a claim with AAA.

As a club member for almost thirty years, with a Premier membership for the last six, I figured that they would at least try to advocate on my behalf. The "top dog" at the Auto Club that the other reviewer referred to, Regional Manager **, first listened to my complaint and said she would arrange for a "ten percent" refund, which the hotel didn't honor. I made five additional calls to the hotel manager, which again, were not returned. When I contacted her again, she actually began to advocate for the property, rather than her member, stating that I had "ultimately checked in" - as if that was the point.

I escalated the complaint to Edward **, who is the last stop on the chain of command - the President is unreachable (an employee told me that his number is "unpublished"), which shows just how concerned he is with his members. Mr. ** said that he refuses to reconsider any decision made by his Regional Manager (so why was I told to escalate the complaint to him and then given his name and number?) and refused to answer the simple question I asked him: Is what happened to me and my family consistent with the standards the Auto Club expects of the hotels it endorses? Rather than simply say, "You're right. You have a good point, and we need to do something about this", he simply blew me off with a comment about how my complaint will be considered the next time the property "comes up for review."

Really? You're going to continue to recommend this property to your members knowing full well that they have treated a member this way and might do it (or worse) again? Especially given that (as I found out last week), in between my making you aware of what they'd done and now, you've re-endorsed them? I repeated my question to him several times, each time asking simply if what had happened was consistent with what the Auto Club expects of the Hotels it lends its name to. Each time, he refused to answer the question, because he knows that what his Regional Manager did is wrong - and he is not ethical enough to make it right. Don't trust the Auto Club's endorsement of a hotel, or its "diamond" rating. It's meaningless, and they don't stand behind it - or their members.

After resolving the issue and doing what the lower level guy in the branch offered to do (only I declined at first because I wanted a supervisor to give me what I was promised.... coverage until my teen was licensed or at least eligible to take the exam). His supervisor didn't call me, she made him call me and wanted me to pay. In the end, I was not charged. It was outrageous.... This is the short version. I left AAA after 31 years. While shopping, I discovered all the companies I called covered my teen until he got his license. ** off AAA, seriously.

I went to AAA club on Monday, June 10th, 2013 and spoke to a Sales Agent Debborah **. She removed this ** from my policy. I am not pleased with the LIES, the SERVICE and the unprofessional care I received from Ms. **. I sincerely believe Ms. ** knows this guy ** on some type of level. You don't go around adding people to other people's policy. I am not angry with AAA as a whole. I'm angry with the service I received from one of their employees. Ms. ** needs further training in my opinion. So now I am going to wait and see if this guy's name is totally removed from my policy. Ms. ** is going to send me information through the mail showing the removal of this guy's name.

I was told again that they would not tow since the vehicle is going to a residential house and not a repair shop. I would need to hire a private towing company to tow the vehicle and pay them! I informed the supervisor and manager that my father was able to tow the car from his house to mine using his Premier membership card without an issue, and they told me it was because he was able to use a "one-time residential tow." I asked then that I wanted to use my one-time residential tow since I have not used my card. They said no since my father already did it, even though we have two separate memberships. I spoke to the supervisor and manager and they both refused to schedule the tow. When I purchased the Premier membership, I was not told that I could not tow a vehicle from a residence to a residence. That's with all the business I send their way.

I am done. I am cancelling my membership and will no longer be recommending the AAA to people. I am looking for another provider and will recommend them instead to the Auto Club.

There were interviews and correspondence between AAA and my self with me appearing at the AAA office in which I worked and informing supervisory staff that I would not be returning to work due to my disabilities. I completed forms from the company regarding my disabilities. I then received a letter from my supervisor stating that the AAA Club was treating my disablement as a "voluntary termination." They also informed me that I should have been terminated three years previously, but it was not due to a clerical error. When I phoned to protest, I got no satisfaction.

When I applied for my retirement, I was informed that my $1906.00 per month would be paid to me for one year and then would be reduced to under $500.00 per month being that I had "retired early." I protested that I had not retired early; I had been disabled. Their reply was that the "club" retirement makes no distinction between early retirement and disability.

I have contacted an attorney. I happened to be at AAA for notary services and spoke to another long-time employee. This employee stated that after 40 plus years of service, when they put in for their retirement, they were immediately hit with a 5% wage reduction. This company is vicious and needs to be disciplined. I'm filing a complaint with everyone who will entertain it.

I spoke with the manager, a man named Baca (sic), who was rude and said for me to do whatever. I informed him I would file a complaint and seek to have his contract rescinded. I lodged a telephonic complaint, to no avail. I was told the protocol was being followed. On 2/20/12, I had the battery inspected by a Ford dealership and was told the battery had a dead cell. I was forced to buy another.

I am seeking redress and would like the name and address of the vice president in charge of customer service, and I would like the name and address of the president of AAA Southern California. I have been a member of the club for 42 years. My number is **. I expect your prompt response.

Auto Club agents are pressured to forge insurance documents and manipulate insurance premiums in exchange for more phone duty, better phone calls, better leads, paid vacations, better treatment by management, a trip to the Bahamas, and to maintain their employment. Ethical agents are threatened and harassed to quit or accept their fate that they will be terminated for low performance. High production is looked at as a virtue and not scrutinized as agents submitting fraudulent business. Low production is looked at as laziness, incompetence, stupidity, and reason for punishment and termination. Lead distribution is such that high producers are given more leads and low producers are given even less leads insuring a huge gap between high and low producers. It also skews the policies written with integrity versus policies that are problematic.

Rather than estimate the accurate or actual mileage for each policy, agents are lowering initial mileage readings when starting a policy, which lowers the annual mileage category and thus lowers the annual premium, but just for that year. Agents that use this practice to quote will sell more policies because the premium will be much lower than it would otherwise be. Agents can accomplish this because only about 25% of all policies require inspections with an odometer reading. Agents at the district offices are allowed to inspect their own vehicles. They omit odometer readings intentionally and enter any figure they want to sell the policy.

All this would be a moot point; however, with the Verified Mileage Program insured are required to submit their exact mileage reading upon renewal of the policy or be removed from the program. Though no fault of their own, many Auto Club insured members will have renewals with extraordinarily higher mileage depending on how much the agent lowered the original mileage and how many miles were driven during the current policy period.

An example to illustrate the wrong that is being perpetrated on unsuspecting consumers: If I start a policy today and my current annual mileage is 15,000 and I bought the car exactly a year ago, with zero miles, the mileage category should be 15,000 miles or less. The agent knows if he quotes me at 15,000 miles per year I won’t buy the policy so he enters my mileage at 5,000 and my premium is much lower than what I am paying now so I switch to the Auto Club. I’m happy until my renewal arrives next year.

The premium almost doubles in price. When I am asked by the Auto Club what my current mileage is next year, it will be 30,000 because if you remember I was driving 15,000 miles per year and my vehicle had 15,000 miles at the inception of the policy. The Auto Club is going to rate my renewal at 25,000 miles per year because my agent entered 5,000 as my current mileage at the time I purchased the policy. The renewal will encompass the miles that were deficient from the prior policy which is at 10,000 and include the actual miles driven that is, 15,000. My annual mileage rating goes from 5,000 per year to 25,000 per year because it looks like I drove all those miles in only one year.

I really didn’t drive that much but that is the way the miles are calculated. That’s a big increase. If I complain, I am told by the representative that I am a liar and I can bring in a service receipt in 30 days to lower my mileage to where it should be. Now that is customer service! Some from the company may say that the miles are being accounted for over two years so it really doesn’t matter. This is all being suppressed by the sales department. My view is the original sale would not have taken place and the premium manipulation has put the insured into a situation where the policy is written under false pretenses and can be voided by the insurance company.

The agent doesn’t care because all this stuff will happen a year later and he sold a policy he normally would not have. The Auto Club praises the current agent and lavishes him with more phone duty, pays him more per policy, and sends him on paid vacations because he is a top producer and gets away with doing this on a daily basis. Nobody seems to notice except our insured members. On the renewal, the policy is way over priced and the insured non-renews or has to fight with our customer service department that won’t believe him. The insured doesn’t know exactly what happened because they did not see the fraud that was committed against them. The fraud only becomes apparent on the renewal a year later. The insured has lost all longevity with their prior carrier because they are now with the Auto Club. Their current renewal is too high so the insured must shop for insurance elsewhere.

The only way to eliminate the out right fraud and corruption at the Automobile Club of Southern California is to require inspections with odometer readings for every policy written. Currently, inspections are not required for liability, only policies or insured that have prior insurance with similar coverage. Also, agents in the field can perform their own inspections and omit the odometer photo on purpose! This lack of accountability on new policies opens the door for agents to commit fraud and abuse on the unsuspecting public. This is a verified mileage program so you must verify the mileage or otherwise this is a sham and should be abolished. Also, allowing the same agent that writes the policy to inspect the vehicle is a flagrant conflict of interest. The inspection should be completed by a manager or impartial third person at all levels of the organization and at all times include a photo of the odometer.

There should be a separate disclosure just for mileage in the insurance documents that require the exact mileage for each vehicle to be listed at the inception of the policy. The insured should be required to sign the disclosure verifying the exact mileage for each car on the policy. There should be an explanation that this figure will be used to determine next year’s mileage calculation. Unbelievably, this is not now required. The mileage would therefore be verified by the insured, by an inspector, and by the agent. The current system allows for only the agent to verify the mileage and the agent has a conflict of interest to be trusted with that. Currently, the only disclosure that references anything about mileage is on the Coverage and Limits page and this only lists what the annual mileage is calculated at. This is misleading if the insured doesn’t know what their real annual mileage is or how it was calculated. Most insured don’t know what they drive and are influenced by the agent. When you ask an insured how many miles they drive, they most likely under estimate. This figure should still be listed in that location but the mileage disclosure should list the exact miles at the inception of the policy. There is a culture of corruption within the Auto Club of Southern California and drastic measures are needed for true change to be forthcoming.

The Auto Club will defend its position by stating it has systems in place to catch fraud and abuse and to some extent they do. However, the only way to avoid agents from lowering mileage is to educate the insured with a mileage disclosure that must be signed by the insured and the agent. It should explain how this figure will affect the rating for the following year. When only some of the policies require inspections, and this can be manipulated by field sales agents, then there is no effective process.

When the agent knows in advance which policies will require an inspection the agent can make up the mileage on selective policies to, get the job done. The Auto Club will also reference the fact that conversations are recorded and can be audited for integrity. The agent knows this and never asks the insured what their mileage is. They’ll only make reference to how much the insured commute is and make up a figure that is statistically consistent with the commute, albeit on the low end. The policy ends up being a fill in the blanks bonanza for the agent.

Some managers look the other way and others go further by processing business that has serious errors. In fact, some managers were required to send policies through processing a second time to verify corrections were completed because the managers couldn’t be trusted to verify the corrections were actually completed. This company needs managers to watch the managers. But when the processing team can only catch incorrect phone numbers or spelling corrections, the mileage factor cannot be corrected at the pre-completion level but only at renewal when the insured complains about the increase in premium unless an inspection is completed and a mileage disclosure is developed.

Without seeming redundant, I have spoken in generalities because it is not my intention to get employees in trouble but to correct the failures of this program and this company. If the deficiencies discussed here are not corrected I have lists of managers, employees, and policy numbers that are at issue and I will release this information to the media and notify those insured that have been wronged. Insured will have grounds for a class action lawsuit.

I filed a claim with AAA and was assigned a claims representative named Sergio **. Sergio was vague and careless. He was either unable or unwilling to answer my questions regarding their total loss policy, adjustment policy, or any of the claims and repair process.

Upon his recommendation, I got the Porsche into a body shop to assess the damage (I actually took it to two shops). Both advised against detailing the car and they said that my only option was a complete repaint. Upon mentioning concrete dust, both acknowledged that anything less than complete repaints would leave me with vehicles that would quickly degrade far past the damaged condition that they were in.

I was then contacted by Chris **, a San Diego based claims adjuster, who suggested that instead of meeting at the body shop to adjust the damages, we should meet at my place of residence. I forwarded him the body shop quotes and I thought that everything would be fine.

Upon his arrival, he suggested that I have both cars detailed at my own expense so that he could further assess the damage. I objected strongly, based upon the recommendations of every person I've talked to. Everyone said that I should avoid detailing because it could make my problem worse.

Since then, I have been in contact with multiple managers from various offices within AAA and no one has provided me with any help or assistance. My vehicles have been damaged for 3 weeks now and I see no end in sight.

Both of my vehicles are seeing daily depreciation as well as increasing in damage the longer they are left unattended to. I cannot remove the residual dust without damaging the car more, which only makes the problem worse.

Additionally, I use my Porsche as a marketing item. I am a member of the Porsche Club of America and develop most, if not all, of my business through PCA referrals. My marketing item is now damaged and I have not been able to use it for weeks, and it will likely never be back to its pre-concrete-dust-damaged state.

I have been an AAA member for 24 years and I have had nothing but good interactions until now.

We then called Auto Club to report the uncashed claim check, the status of it and re-issuance of the check. The Auto Club claimed the monies from the check had been sent to the State of California unclaimed property department. They said that I would have to contact the State regarding the funds. I contacted the State of California Dept. for unclaimed property. I was told they did not receive any check or funds from the Auto Club for us. Therefore, I called Auto Club back to tell them what the State said.

From the outset, Auto Club never helped us. It's been very frustrating. We've been passed on to so many different people from Auto Club. We had to explain and re-explain the same situation many times over to every different person. Either the person didn't know anything, or they didn't know what we were talking about. They would give us the wrong information. They said they would call back, but they didn't. They would also say there was no information about my last contact with Auto Club regarding the matter. I'd ask them their name and phone number. They would give me the main number, instead of their extension. So, the next time I'd call back to check on the status of the uncashed check, I would be talking to another different person. I would have to repeat the matter all over again from the very beginning. This went on for 2-1/2 weeks.

Auto Club now claims a new check was reissued to us, and the one we have was voided. However, they refuse to give us proof of the executed reissued check. Auto Club claims they no longer have records of the check. Yet, how does Auto Club know they reissued a check to us since they claim not to have any records? We appreciate your help in assisting us in this matter. We want to be treated equitably.

Sincerely, James & Kathleen **

They also demanded the balance due (according to their figures) full even thought I had opted to pay over a 9 month period of which I had four months to pay. When I called them they told me that they do not accept letters from their customers nor do they accept any faxes. They also said that I do owe the amount because they charge on a daily basis from the time the bill is adjusted until the time of payment which is totally bogus. They manipulated the adjustment to reflect a balance due of $60.00 which is the exact amount they originally gave me on the discounts allowed at the onset of the policy. I immediately cancelled the policy and went with another insurance company which charge me $118.00 less with better coverage.

This was the first and last time I heard from a claims adjuster. I received a letter a few weeks later, informing me that I was at fault. I sent in pictures of my damage, the intersection, and various Google Earth images to depict how the other motorist came speeding around the corner to make the green light. Nobody ever came out to see the damage to my car, and it seemed nobody cared.

I decided to switch my insurance to a local agent (Mr. **), and I couldn't be happier. My 6-month premium is only $850 and I can personally email my agent whenever I please! It's nice having a personal relationship with someone you do business with. It's also great, because as a student, I am able to pay off my other bills, instead of throwing it away for AAA's horrible coverage and service!

Well, I didn't have any money so I called AAA back. They said it was now not covered and they would try to get us a courtesy tow if we call back in 3 hours. They told me to add RV coverage, so I did over the phone. I was told they would try and waive the 7 days because of this all being a misunderstanding by both sides. Transferred back to roadside and they said they couldn't do that and to just call back in 3 hours. Being disabled myself and my son is only 13, we sat there waiting. By the time to call back in to AAA, my cell phone was dead. So there we sat, overnight in the middle of a canyon, without any use of my RV and no water. A good person helped me get the RV moved today, not AAA.

Once I spoke to her, she said I was able to take my car to the repair shop but a few minutes after we hung up, she called me back saying that my car was not covered. I told her that I changed my policy a few weeks prior to this conversation and that I was told that the coverage was immediately effective. She even stated that there were notes of that fact that it was on there. She stated that she had to speak with her manager regarding the issue and I have no heard back since. I have called several times and left a few messages without any resolution.

Witnesses' were kind enough to stop and give me phone numbers, etc. I gave all of this information to Kevin ** my claim adjuster. He assured me that they would investigate the accident and take care of my repairs quickly. He said he would send me a list of their approved body shops so I could proceed with getting my repairs. One week later, I received a police report in the mail and was the last I heard from Kevin ** for 4 Months.

Every time I called, AAA claims Kevin was never available so I got the run around and burned up my minutes on my cell phone, (no sweat for AAA because your time and personal cost is of absolutely no importance to them). They believe and treat you like you are bothering them with intelligent questions. About 10 days after the accident, I was contacted by an agent named Matthew ** who informed me he was investigating the accident. What he failed to tell me at the beginning of our conservation was that he was investigating on behalf of the teenager who was also covered by AAA. Mr. ** was very rude and kept trying to put words into my mouth.

While the accident was happening, I was doing my best to avoid this teenager from hitting me as we approached the intersection. He kept demanding distances and rates of speed, and information I did not have. When I would reply with, "I was driving and had my hands full trying to avoid this immature driver from hitting me or causing me to involve another vehicle", he would reply, "so were you, 100 feet, 200 feet from the intersection? Then he would say something like, "So you are saying you were 200 feet?" I felt like I had done something wrong and was being questioned by a storm trooper. I told him to quit putting words into my mouth and finished my conversation with him. He also said he would contact the witnesses and let me know his decision. This never happened either!

Today I contacted "my claims adjuster" Kevin and asked him again to send me a list of approved body shops and asked him who was going to pay for the rental car. All he could tell me that my policy did not have a rental car included. When I reminded him that I was not at fault, He told me that he could not tell anything about their decision regards to who was at fault because it was a conflict of interest! When I asked him if he had interviewed the teenager who hit me. He told me that he had. Then he told me that her father would not allow him to actually talk to the teenager who hit me. Their story was that I hit her in the rear of her car. He told me that if I wanted her to pay for the rental car, I would have to take her to small claims court, which I fully intend to do!

I have canceled my policy with AAA. I found a new agent who reduced my insurance premium by over 50%. My monthly payment has gone from $604.00 per month down to $175.00 a month with better coverage. I would advise all AAA customers not to believe their false claims of great customer service and low rates. They need to be sued for false advertising. What a scam!

A telephone call to the manager, Lisa, was not answered. However, a voice recorder was offered. A negligent business environment has obviously affected AAA's Clairemont office location. One would pray AAA's insurance claims are not effectuate with similar inaptness.

The AAA customer service representative then stated that he would issue and mail another check, and stop payment on the one mailed on June 2. I was told I would receive it by Wednesday, June 9. When I did not receive either check on June 9, as promised, I called again. This time I was told they sent it by overnight mail earlier that day, and that I would receive it the following day, June 10. However, when I did not receive any of the three alleged mailings on June 10, I called again. This time, I was told that they did not owe me any money.

When I asked if that meant they lied to me about mailing the check on June 2, mailing another one on June 6, issuing a stop-payment on the check mailed on June 2, and finally, that they again lied when they told me they "overnight-ed" the check on June 9, they could not offer any response, other than to say they investigated and determined. They did not owe me any refund. In summary, AAA repeatedly, on at least 4 separate occasions, lied to me to cover up their own incompetence. The issue is now less, whether they owed me a refund in the first place (remember: they advised me it was due), and more about how they simply fabricated this entire course of dealing, with an insured to whom they owe a fiduciary duty! The public needs to be aware of such blatant fraud, and unscrupulous conduct!

I gave her the information on my car and was told this would go through one of their approved companies in my area which is Dana Point, Ca. (Pacific Coast Towing was their choice of a preferred company.) I was then told that they could not give me a price of a battery over the phone. I asked how would I know what I would be charged and if I truly would receive a discount as AAA website states. The AAA customer service agent said the website was new and still had glitches in it and said she could not offer me any more assistance. I asked to be put in contact of the management department at AAA. I was put on hold again, and no one came on the line.

AAA has the worst customer service and doe not stand behind discounts they offer. I would tell anyone reading this to go with another company if you want to have what is promised to you and what you're paying for.

He then asked to speak to my son to hear his side of the accident and the other witnessing parties. After that phone call, Mr. Rick (last name unknown) called me to set up an appointment with an adjuster to inspect my vehicle. The reason why I'm writing you today is because Rick, the rep from AAA, has called and confirmed to me that AAA will only cover half of my vehicle damage which is about $291. I then informed Mr. Rick that I disagree and that I believe AAA should cover my damage in full. He then stated to me that they will side with the insurer statement regardless of who was at fault.

AAA totally leans on the insurer side, and they encourage their insurer to go after my insurance for the remaining damage to Mr. **'s vehicle. Rick also stated that they disregarded the witnesses' statements that were in my vehicle because they were my witness. I know that the AAA insurer was at fault in the accident, and that AAA auto insurance is totally at fault at not paying for my damaged vehicle in full; not to mention Rick even stated AAA made their decision by their insurer statement. He stated that upon inspecting the damages of the vehicles, his insurer vehicle has more damage than my vehicle money wise; yet, he can't determine by looking at the pictures on who caused the accident. I have pictures of both vehicles if needed.

I am low income, African American single parent/ College student, who currently reside in a low income area due to the montage crisis. I have informed then that the damage cause to my home is very unbearable due to defecation/spray paint/ dirty and smoke fumes which have not been address. The property damage has rendered me from feeding my family and I have lost days of work trying to reach a resolution.

All my funds have been redirected in replacement for windows my family is not effected by whether conditions and due to triple A failure bad faith. I have lost out on new job opportunity due to not being able to pay all utilities bills including telephone and cellular phone cost, so I may I could afford second hand clothes for me and my children.

They told us that they could not provide it because our trip started in Northern California and Lebec was Southern California. I told them that my 4-year-old daughther and I were stranded on the road. They did not care. They did not provided us with what they had guaranteed in the morning. I spent two hours on the phone during the whole day. They ask travellers if the place they are at is in Northern/Southern California. They do not seem to have a map in front of them and have a lot of trouble determining whether a given place is here or there.

My daughter was in fear. Somebody had to pick us up. They had to come get us all the way from Los Angeles. In all 170 miles. I am going to cancel my faithful membership with AAA, after 11 years with them.

I was forced to pay $400.00 of towing.

The following day, the AAA roadside recommends that I take it to a service station right across the street called "Villa Marina" and charges me for a tow even if it's only a 2 minutes ride. THIS service station then leave my doors and windows open with all my personal belongings right on the street where anybody would be able to throw stuff into or take things from my car. I then have to tow my car for the 4th time in a row to Land Rover since the issue may have been a recall which NOW they tell me that they cannot work on if I want to be reimbursed when they recall the car.... so after 4 tows in a row, I have my car fixed by land rover and when I get my car back, my sensors are broken, front light case has a crack, left rear tire is melted, and I have a scratch on my hood from I don't know where.

I contact roadside service since I felt it was due to the towing. It took me from mid- february to end of June to have the road side service rep. tell me that he cant do anything about it and that I should call a 1800 number for claims. Over the past few months he had been telling me that I will most likely be covered and taken care of so I should go get a quote from a autobody shop so I spend time to go to a body shop to get a quote as well as having to drive a broken car for so long to have him tell me that I'm back at square 1. I was very upset and called claims tohave them tell me that they are a separate entity from Roadside and they do not share information with them. So I start from scratch by explaining everything that happened and they come and inspect my car AGAIN just to take pictures AGAIN to tell me that I need to get a quote AGAIN so they can determine the cause of the sensors.

In order to determine the cause of the sensor I will need to pay a few hundred dollars though the assistant manager Lucy M. coldly just push through without listening to me that they'll only pay if the cause was 100% determined that it was due to the tow. How can anyone determine that teh cause was 100% from the tow or an electric malfunction? There may be some ratio (e.g. 60% possibility of it being a malfuntion & 40% unknown) but nothing will come out 100%. So I ask her to tell me what would happen if it's split though she just tells me in a very rude manner that "we can go on and on about this but our bottom line is that you need to get it diagnosed and if it's not due to the tow, then we wont pay for anything." What I was trying to get at was what would happen if there's a possibility that it could have been caused by the tow but she could care less about my question and was just simply trying to avoid any commitment on their part.

I gave up and currently looking into other insurance companies to move my account. I really liked AAA and have recommended it to many of my close friends. I feel that AAA doesn't care for their customers and though they reassure you that you will be taken care of in a situation, I was let down. I hope that AAA (management) do not feel the same about treating their customers the way these reps. have treated me and wanted to make sure that they understand that their low quality customer service will cost them by losing loyal customers such as myself.

So it was towed another 2.5 miles to a non-AAA shop. That's a total of 6 miles, which after my free 5 miles, should have cost me $12 for the 6th mile. However the tow driver insisted on payment of $72. I have requested AAA to reverse the credit card charge. They refused and offered to send me a claim form. What this means of course, is that I will have to spend lots of time and phone calls fighting for a refund of the money they fraudulently extracted from me. I'm trying to remember WHY I'm paying AAA? Remind me: I benefit how?

AAA left me stranded in a dangerous place, didn't know their own shop hours, didn't show up within their time limit, and stole my money.

Our daughter called us hysterical, cold, needing to use the bathroom and terrified of being in complete darkness with traffic whizzing by. By this time she had been waiting for hours. Her father and I took off for her location. (We were about 35 min away.) We arrived about the same time as her tow driver at a AAA car care center and feel lucky that she was alright. Today, Monday March 3, 2008, I called AAA Northwest Ohio to lodge a complaint. They said they would review the tapes and call me back. I received a call back from a Ms. Ester Mosley who did offer an apology and said she would waive my daughters fee for next year. She told me that the person who did not take care of my daughter was trained on future calls! BIG Deal. She assured me that if we had an emergency in the future we would be taken care of. That 's what I thought my membership offered in the first place.

The damage is that we did not receive timely rescue service and this was physically painful and mentally painful. I am not looking for money; I just want more than a slap on the wrist.

I asked her how I could verify this in case another situation came up, and she said that she would note it in my file and again reassured me that it would be disregarded. Again, I was relieved. Then about 10-15 minutes later she calls me and says that she made a mistake and that I had to pay it. I told her that if this was the case in the first place I would not have accepted service from them and that I was told two times by two different people that I did not have to pay--and now they say I have to. She then said I could fight it and faxed me a form which I filled out and faxed back. I have not yet heard anything. But because I was told on two different occasions by two different people that I did not have to pay, I don't think that I am obligated to. Can you let me know what my rights are in this situation?

The cost of the service was supposedly free with my membership; then they sent me an invoice for $60.

My last payment took 2 weeks for them to reverse the one deduction. The other amount was applied to my policy. Although I had sufficient funds to make my automobile insurance payment this time, it was not applied to my policy. However, Bill Matrix did deduct the amount ($42.68) of which I will not get back until they feel fit to give it back. I have no access to that money now, and they will use it in some way, probably to collect interest for 1 to 2 weeks on.

I am very angry at this practice and feel it should be illegal. It amounts to theft, in my opinion. I will now need to go and personally make the same payment amount at a physical location, all the while Bill Matrix is sitting on this same payment. The damage is that I am out this money while they are using it. They have taken this payment and NOT applied it to my policy. What is being done with it? How many people does this practice affect? How many other people's money do they have without permission?

We almost got in a car crash because they weren't there.

I bought a 2007 Toyota FJ Cruiser at the end of May 2007. On October 28th my girlfriend borrowed my car to visit her parents. At 1:30 in the afternoon a drunk driver on a rampage hit her while going 100 plus miles per hour. This sent her rolling 3 to 4 times. This man hit a total of 20 vehicles and was drunk and high on cocaine. He is a multiple felon and a career criminal and was even on probation. My car was totaled. With the amount of money that AAA are offering I will not only be unable to replace my car but I will also be in debt from my existing car loan.

This left me with an overdrawn checking account fee of $26.00,plus the $108.89 I am out. I spoke with a Jeri Anne who was unsympathetic to what this has done to my finances, as I'm on a very limited income. They resolved it, but I am out the above money.