Automobile Club of Southern California Reviews

My experience with AAA has not been pleasant at all. Recently I called to cancel membership due to personal issues and they did not help me with my request and they ended up charging me membership then called the second time and made me wait for a refund but to this day they haven't refunded me. Called again wanting to speak to management and no answer from management. Total disappointment, now I have to pay an overdraft fee. This wouldn't have happened if the representative have done their job since the beginning. I DO NOT recommend AAA to anyone shopping for their membership.

To be honest AAA service has totally gone downhill. They make things so complicated now and it very, very difficult to even get a real person on the line. They charged my card 100 dollars when the call was cancelled and I'm still trying to get a refund 6 months later. In the past AAA used to be a great service but now I will definitely never recommend their services to anyone.

I'm not sure what happened to AAA, been insured with the for 35 years and had always had wonderful experiences. The rep I had, was uncooperative, uninformative and lacked civility in having a business conversation. I'd like to think maybe she is having a bad week, or is so tone deaf over listening to people in a non joy filled role that maybe this colored her customer service view. I am VERY disappointed in the level of pure business discourse and even though my demeanor remained respectful, diligent, and questioned reasoning, she hung up on our conversation and didn't respond for 3 days until several calls into customer service. I suppose this is the new normal of the substandard work force, at this point, AI would be a welcome relief.

If you can find another company please do so. This used to be a wonderful company. Now there’s no way to speak to a real person who doesn't transfer to a virtual agent or disconnect you. I was left stranded 4 hours waiting for roadside assistance.

AAA has gone straight to the dogs - terrible customer service, agents without a clue how to answer a question off script, and and non-stop pass the customer off to someone else. Quick to take your credit card details, sloppy and inaccurate policies follow. AAA cannot be trusted.

I would give them a zero if I could. I have been with Automobile Club of Southern California for over 50 years. I rarely use them, but tonight I needed battery service. My mechanic indicated that my battery was not "cranking" properly, and should be replaced. Since it was an AAA battery he suggested that I have it replace by AAA. I tried without success. Even though I had the numbers documented by my mechanic the AAA contractor indicated that the battery though on warranty was not quite bad enough to change. They basically said I had to wait to be stuck on the roadside with a dead battery, or pay them full price for a new battery. To make it worse their price was higher than the dealer. I will be switching to a new roadside service. I suggest everyone avoid AAA.

3 cars + home with AAA over 25 YEARS and I was just cancelled. I'VE NEVER HAD AN ACCIDENT OR CLAIM - I am LIVID & this is LUDICROUS. I have always loved AAA until this last week and I request to be escalated to SENIOR MANAGEMENT and reinstated.

My DMV handicap placard application was rejected at the Apple Valley, CA office. The employee rejected it because my doctor used white-out to correct a medical word he had written. The employee was curt and seemed to insinuate fraud. I must start the process all over again, and I know my doctor will be as frustrated as I am.

Roadside assistance left me stranded with a flat tire in the middle of the forest in Mount Shasta all night. It's the morning of the next day and I'm still uncertain about they coming to help me. I need to be in Redding airport in a few hours and I don't have transportation. Do yourself a favor and buy roadside assistance from other companies. I'm done with them after this. I have been a member for 18 years and I barely used them. They were rude on the phone. The only update that I received after hours of waiting says that they cancelled my request for help. I wasn't able to find anymore help after that. Just extremely rude employees on the phone telling me false information.

On two occasions while towing a travel trailer the service received was horrible. We waited for over 6 hours on US 395 north of Reno for assistance with a tire change. Many AAA agents called and replied by sending us a Be there in 60 minutes text. Finally when they showed up they didn't have a jack. On another case just recently we waited for over 5 hrs for a tow, with many text messages and no phone communications. The drivers were very polite and almost embarrassed by the poor response from AAA.

On 9/12/2022, Monday evening, my daughter’s car stalled in parking lot in Long Beach. She called AAA for assistance. Someone came to try to jump start her car but it was determined to be something else and the car needed to be tow instead. A request was then submitted and she was provided with an 8:30pm ETA (approximately an hour from the time of call). Since it was getting dark and it was just my young daughter and her friend, I decided to drive out to be with them. At or around 8:30pm, she received a new ETA time of 10:45pm. I was extremely concern about waiting there for another 2 hours, so we called the call center (trying to speak with a live-person can take as long as 25 minutes). The representative informed us that she cannot control the scheduling, however, would send a message to the towing company for an update.

If you want AAA to tow your car to the mechanic next block, they will give you the service. But if you ask AAA to get your car towed from Beverly Hills to Rowland Heights (36 miles) they won't give you the service. My AAA 'Plus' membership included 100 miles towing support. DO NOT fall for their high mileage "PLUS" membership because even after paying their higher yearly dues the service won't be provided to you if you travel a long distance.

The office manager in upland CA forged my signature on a paper. I made him mad and he threw my renewal forms away when I found out I had no insurance I went to the office and raised hell. I ask them to give both of us a lie detector test they refused. I signed my name on a paper in a strange way and that was the same way he copied it on the forged one. The one he forged wasn't even the one I signed in the first place. I sent a certified letter to the office they refused it. I took them to small claims the judge knew I proved my case but he ruled against me because he didn't want to rule in my favor against a nationwide company and the fact that I am black. Even now I will take a lie detector test to prove I am right and that they did this to me under penalty and perjury of the law of the State of California the statements that I've given in this review are true.

I've been a member with AAA for 45 years. I have never experienced this from them before today, 09 Nov 2021. I waited from 10:45 am till 3:30 pm for a tow truck and it never came. They told me it was because there is a tow truck driver shortage. But I had this experience in Culver City, Calif, which is a pretty large city in Los Angeles county. So their driver shortage is probably due to paying low contract fees to drivers but full fees for membership. I will be canceling my service because; 1) maybe they should not be charging the same price for poorer service. 2) they did nothing to make amends except for the 'we can find a truck driver' sob story. Don't put your trust in this company.

After being a member for more than 50 years, today I will cancel my membership! For 50+ years I’ve paid for towing services and have on occasion used this service for my F250 truck. Seems AAA has changed the terms and conditions and not notified me! While my truck is my personal truck, I have advertised my business with a logo since I bought the truck in 2004. Since that time AAA has towed my truck when needed. Today the tow truck arrived, the driver walked around my PERSONAL truck with my logo and exclaimed my truck is a Commercial vehicle! It’s not! It’s my personal truck simply advertising my personal business! So the driver and AAA left me stranded! Poor business! #AAAsucks

I have had Triple A since I was 16 and I have never experienced anything this terrible. We have been waiting for a long time over two hours in the dark and no tow. I think waiting and waiting could have possibly been robbed or anything. I am very disappointed I am going to rethink my membership.

They sent me a check for $323 (due to a refund) to the wrong address. By the time I got the check in hand, more than 6 months had passed. So the funds stayed with them. State law requires them to return the funds to the States "Unclaimed Properties" where we can get our funds for checks beyond 6 months. They conveniently forgot to do so and kept the funds. Also they convenient encourage the clients to pay electronically, but to refund they mail checks. Thieves, Unethical, Illegal.

For the sake of other members, I hope the service I got from ACSC (Automobile Club of Southern California) never gets any worse than what I endured. I was driving through the high desert on Highway 74 in Riverside County about 7 miles from the small town of Anza when I slowly lost all electrical power including to my spark plugs. My alternator had stopped working. I called ACSC for help, and Valley Auto in Anza was called to assist. I then called them directly to ask how soon they expected to be able to send a tow truck. I was told that all of their drivers were out of town on service calls and they couldn’t say when I could expect anyone to tow me to my mechanic.

I have been a loyal customer to this office for more than 15 years. But things have gone downhill lately. This branch in Corona is now full of bad insurance agents. They kept trying to rip me off with playing the numbers game. They treated me as if they were entitled to rip me off. Don't bother to go there unless their upper management do something to improve it.

AAA hires the bottomfeeders no doubt. I am canceling my membership. What I witnessed is straight-up theft. Scene of an accident. Freeway Towing shows up. We waited while they moved the wrecked out of the way. Then it happened....we watched the driver of the tow truck remove articles from the wreck, including a wallet. He removed cash, cards and other then tossed the wallet back in the wreck.

I believe all drivers subscribe to a roadside service and assistance to have a peace of mind when traveling on the road. Sadly, last Christmas night, at Lebec, CA (Grapevine), we got stuck in the snow and AAA did nothing to help us at all. The one we talked on the phone said in an annoying way "just because you got snowed in does not mean it is eligible for AAA roadside assistance". Later, as the CHP helped us out of the freeway, we settled in a gas station as hotels/motels are all fully booked. We wanted to take the long route home in unfamiliar roads but the confirmation from AAA that we are not covered if we get snowed in prevented me from trying so. We were told by the AAA rep that "it has to be a mechanical problem". We ended up sleeping in the car for 2 nights from Christmas night until the I-5 freeway opened up 2 days later.

I had my homeowner's and auto insurance with AAA. One day I received a check in the mail and in the description, it said refund for cancelled policy. I immediately went to check my policies online and There was no auto policy to be found. I called the customer service line and they said that my auto policy had been cancelled because I did not respond to a letter that they supposedly sent. The letter was a request for me to specifically exclude my youngest daughter from the policy since she was of driving age. Now, my daughter does not even have her permit nor has she applied for it. The customer service agent kept saying that they sent me a letter. I kept saying I did not get it. When I asked for her to reinstate my policy she said that she had to send it to underwriting and that could take up to 72 business hours.

First of all, I am not a AAA member, but after the experience I had, I will NEVER use their services. My home was damaged by one of their insured members back in Oct 2018. Here it is July 2019 and they STILL have not submitted payment to my insurance company so I can be reimbursed for my deductible that I am still out of pocket. Additionally, trying to talk to anyone in AAA Claims Department is a joke. My claim was assigned to Eduardo Rodriguez in the LA office and he is absolutely terrible at returning phone calls or emails. His manager Gina ** is useless as well. AAA could offer me a premium of $1 for insurance and I would still turn it down based on the way I was treated.

I paid my premium in full $2359 at the start of my policy Activation. My rate went up $367.80 4 months after I started my Policy because they could not insure my home. So on the sixth month I cancelled my policy and was surprised that on top of the obvious pro rate, I was charged an extra 11% for early cancellation that was not listed in my start up packet AAA provided upon policy activation. Be careful of their hidden fees especially 11%! That should be against the law!

I've been a member for 43 years and I have "NEVER" been treated so poorly as I have been for the past month. All that I wanted to do was to cancel my home and auto insurance, which I have the right to do, at any time as the policy owner. It seems that the incompetent people, don't want to help their customers and they lie to you and tell you that your home policy is canceled, when in fact it is not canceled. Rather than cancel the policy, it seems that AAA waits until payment is due and because no payment is made, (policy canceled) they lapse the policy and charge you a lapsed fee. This is totally unacceptable!

Auto Club of California aka AAA Auto Club claims on door dings are covered under collision and not comprehensive. Very convenient because collision usually has $500 deductible and comprehensive carries $250. When looking for a good insurance company for your car, think twice before you pick Auto Club.

I am still getting bills in the mail even though the amount I paid shows in their system. Don't join AAA. I'll be looking for a better company who works for the customer. You've turned me from a loyal, long term customer to a spokesman shouting from the rooftops against you. Sadly, if you only knew, I'm the absolute last person to post a reply, let alone a negative one with regards to a company I once esteemed highly.

I have had AAA renters insurance throughout my moves around the country and have always benefited from friendly staff and competitive rates - this has NOT been my experience, however, dealing with AAA of Southern California. AAA Southern California uses antiquated customer support processes, was unable to provide me a quote in one phone call and does not make their policy information available online like it is for the roadside assistance services. Furthermore to amend my policy, they required me to come into a branch in person, unlike any other provider I researched. With AAA insurance I am dealing with literal pieces of paper.

5:45 am - Called roadside assistance/selected Option #1 on voice menu "Battery Service". 6:15 am - Tech came on time (within 30 minutes)... and, was VERY irritated that I wanted him to check the battery to see if it needed replacement - which I was prepared to move forward with. It seems that he ONLY charges batteries/does not do diagnosis or replacement. THAT requires an additional service call because it is available only after 8 am. The phone menu SHOULD INFORM members of the time that particular service is available... so, that they don't have to deal with waiting and making two service calls! As a result, I was able to have the local Firestone - open at 7 am - handle it and cancelled the 2nd AAA roadside service request. I have sent this information to AAA via their website in hopes that they will INCLUDE this information on their voice menu!

I signed on with AAA because they gave me a great quote for my family. When I received the bill in the mail it was for over 3000. They couldn't help me when I called to complain about it. I of course cancelled, only to find out they charge me 1700 for cancelling. I really couldn't believe it. After a ton of calls, emails to explain why I cancelled because of their agent's negligence, they still wanted to charge me. I settled for an 8th of the price, even though it was against my better judgement. I am still getting bills in the mail even though the amount I paid shows in their system. Don't join AAA.