Toll Brothers Reviews

We bought 10 months ago and can’t say enough about how amazing this process has been! It’s a well built home with great upgrades and the builder has also been very attentive! I recommend Toll Brothers to everyone I see. I have a construction engineer friend who tells me Toll Brothers is one of the best builders around…great quality! I wonder why some of the negative reviews, but every location is different.

I had dreamed of owning a Toll Brothers home since I first saw toured them about 20 years ago. I finally had the opportunity to buy one in 2025, and the whole experience has been a disaster. They didn't answer pre-closing email questions, they didn't show up for the closing walk-through, they didn't show up for the make-up appointment for the closing walk-through, they made excuses right and left. They didn't refused to fix the items that were warranty problems within the first year, including a really bad and noticeable carpet seam separation and a severe crack in the concrete as you're entering the home. They also would not fix incorrect electrical wiring in our garage (a fire hazard) and in our dining room (they actually installed an outlet upside down.)

Terrible time getting items fixed by the warranty dept. on my 6 month old home in Sonoran Trails. Sewer line issue which I am told by the warranty dept. It’s not their problem. It’s Toll Land Development. I’ve ask for contact info but have not been given one. Can I get some action from someone?

After leaving for 2.5 yr in a “luxury” house developed by them I can only said few words: 1. Quality of selected contractors is terrible, concrete in sidewalks, driveways and other area “not under warranty”. Failed in less than two years.; 2. Trees planted are in terrible shape. ; 3. Stop signs not installed after 3yr!!; 4. Multiple serious quality issues involving electrical work, gutters, windows, and landfill. Once they sign out customer service is worst than terrible.

Dealing with the warranty process has been consistently negative.

I had a wonderful experience working with Caroline at Toll Brothers Design Studio. She was incredibly helpful, patient, and made me feel truly included and heard throughout the entire process. From the beginning, Caroline was kind, understanding, and efficient, which made what could have been an overwhelming experience feel smooth and enjoyable. She took the time to answer all of our questions, helped us work through any concerns, and guided us in making the best decisions for our home.

Toll Brothers loves to tout and advertise themselves as a Fortune 500 company. Well, if you have ever had any dealings with them, you quickly learn how they got to the top and it's not by building a quality product or providing excellent service to their customers. It's by cutting corners, bully tactics and unethical business dealings. They know every loophole in every contract. Once you sign on the dotted line with them, you are in trouble and they are done caring about their customer. They employ as many attorneys as they do actual employees.

I would never use Toll Brothers-ever. They build these homes so quick and cheap and will do anything to cover their mistakes. We have a neighborhood with multiple pipes bursting, homes with foundation leaks, people with gapped flooring, drywall cracking, electrical problems, and flooding. Mind you, the homes in here are selling for $1.2 million. Whatever you do, do not build with Toll Brothers.

In 2024, we thought we were buying a quality-built home from a reputable builder, but that was sadly not the case. We bought a 2,128-sf home, they built a 2,048-sf home without disclosing. Ten days prior to closing, we found the blueprints is how we learned of the SF. They offered, and we accepted compensation but then they double slapped our face and retracted it. We now have to hire an attorney. We also have an face/head injury problem with the stove hood, it sticks out too far and has caused two injuries. Toll Brothers has refused to accept responsibility and help correct. We have had to install rubber corner guards.

Toll Brothers is a complete money pit and a horribly company to deal with. They throw up houses as quickly as they can and do whatever is possible to take your money without giving you proper information. The sales staff construction managers and property management group all have no idea what they’re doing or how to properly solve any sort of problem presented to them from the home. Every time we reach out with and issue we’re told we need to be patient or it’s not under warranty now. I have not even lived in a brand new Toll Brothers building for 6 months and it has been nothing but a nightmare. I do not recommend purchasing with this builder, I absolutely regret it.