Toll Brothers Reviews

Worst builder to purchase home. It's always good before you purchase and as soon you move in then you sees the actual problem and they hire the guy who doesn't let issues to go to upper management and decide to decline everyone 's major issues by saying Toll Brothers would not cover it. So if anything happens upper management can say we don't know anything.

Yep, as bad as every other review. Almost 2 years and still trying to get basic service for hack job “contractor” work. Do yourself a favor and find a reputable builder that takes any level of price in their work because Toll Brothers truly could care less about you.

My daughter purchased a new Toll Bros. home and within a few months found water under her subfloor. Eight of her neighbors have the same problem. Toll Bros. said they would "fix it" but two failed sump pumps later they still have water under their houses, sometimes 5-6". They are on a hill and the water should be draining down but something is wrong with the grading. The neighbors hired an engineer who said it could cost $50,000 to put French drains in and solve the problem. They got a lawyer and tried to fight Toll Bros. to get this fixed.

Toll Brothers in Sayebrook (Myrtle Bch, SC) are the absolute worst company I have dealt with. This is our sixth home in 27 years. All were new construction homes. Toll Brothers is the worst and they should be ashamed to call themselves a “luxury builder”. They don’t honor their warranty and hold their contractors accountable. The homeowner is left with poor craftsmanship, empty promises, no accountability and the SC Myrtle Beach team absolutely have no integrity. It’s a shame their CEO is not approachable, no way a leader with integrity would allow the SC team to embarrass the Toll Brothers brand.

BUYER BEWARE - Toll Brothers does not offer a loan contingency for their new construction homes, which means if you don't qualify for a mortgage when the home is ready, you stand to lose your ENTIRE DEPOSIT. This can be a significant amount—over $150,000 in some cases. Given the unpredictability of future interest rates and the potential for personal financial situations to change, this policy puts buyers at substantial financial risk. Toll Brothers seems indifferent to these concerns, showing a lack of care for the financial security of their customers. If you're considering buying a new home from them, be very cautious of this policy as it could lead to a major financial loss.

So we purchased a Toll Brothers home in 2020 in Cumming GA. I would recommend staying away from them. Mind you, the looks are great. But the shortcuts these builders take to finish the house will cost you money. They did not prime the walls in bathroom. All drywall tape peeled. We removed the drywall tape and in some areas they packed with plastic and paper to fill the voids in between the drywall corners. Doorways are crooked. They even put up a door frame on an angled wall and did not mount the frame properly. High window frames, where you need a ladder, are caulked poorly and terrible finish. My yard is littered with construction debris. I recently put in new sod and found more roof shingles, bottles, large rocks > 5 lbs. I wish I never bought a tollbrothers. They look good but are built poorly.

Visited a TB community in Houston and decided to apply for a loan with their in house TB company. Was initially approved for more than we needed, put earnest money down and picked out all selections at the design center and paid our design center deposit. 3 Months later, our TB loan officer told me that my score needed to be a certain number (which it was) and I needed to show a certain percentage from VA disability (Which I did). All of a sudden, I'm denied and now the loan officer won't respond to my emails. Do yourself a favor and steer clear of Toll Brothers mortgage company unless you want to be lied to repeatedly over and over again.

All I have to say is these people are the rudest in the industry. I have built with many in Atlanta, Pulte, John Weiland and David Weekly. I walked in a house to look at fixtures etc. the project manager yelled, literally yelled at me to get out of the house, no one else should be in a house during the day. I felt threatened, like, should I call the cops. Bizarre behavior when we are their customers. Guess they don't want to sell homes. When I walked in the other properties, they were glad I was there and wanted to show us around and show off their homes, not berate us, the customers!!

Cheap materials, horrible craftsmanship, short cuts to save money everywhere, that’s what you get from Toll Brothers. I haven’t found one of my neighbors who feels any different than I do. Don’t buy from this company.

I recently had the unfortunate experience of dealing with Toll Brothers' customer service, and it was nothing short of a nightmare. I was made unaware of the next-door window and my window is on the same side and has no privacy. I bring this to the Toll brothers and Keith ** (customer care director) said select plan whichever they want. Disregard the customer safety. I have never seen like this customer service in my entire life. The house made are from very cheap materials. Please stay away from Toll Brothers in Denton, Texas.

Our home was completed by Toll Brothers in 2000. The construction process took about 7 months longer than they told us. During the two-year construction process there were numerous times where construction completely stopped for weeks at a time. No useful explanation. I was on the construction manager like white on rice, so I think I turned out better than many of my neighbors regarding quality.

We've been in our new home at Fairhaven in Nampa Idaho for over 3 years now and I'm still repairing things that were done incorrectly. It's my 3rd new construction home in my life and none have been good. They wouldn't warranty stuff and when they did the people they sent made things worse or didn't even fix what was wrong. Every appliance they installed broke and they would come out and do a repair only to have it fail again. My advice, never have a home built. Buy a resale home after having it inspected by an experienced reputable inspector. There's not enough room here to write everything that's screwed up here. Huge regrets!

Before you choose a Toll Brothers home, connect with a homebuyer who can share some things to know before you do. Company has become too big and the customer service is not personable. The goal appears to be quantity over quality.

Toll Brothers is absolutely horrible!!! Stay away! The warranty is a joke. They go around fixing things under the warranty and don’t know how to fix things under the warranty. We purchased a house from Toll 3 years ago and found out that there are multiple code violations regarding our interior stairs. The city inspector cited code violations and Toll is trying to back out saying the house passed a final inspection. The walls are not straight, the drywall isn’t taped properly, there a visible seams on the ceiling and walls, ceiling and wall cracks. All of our ceramic tiles in the laundry room cracked 6 months after closing. It’s obvious that there is something wrong with the subfloor but they won’t fix it saying it’s not a warrantable item. Two of our rooms have water stains by the ceiling but Toll does not know how to fix it and which of their subs is responsible.

Poor building materials, Poor building quality and horrible workmanship. We all have our Chimneys leaking and my neighbors get basement flooded even in Light rains. We are so regretting buying a house here and then the HOA keeps increasing every Year. The State Government should take action and stop the HOA or get us money refunded for repairs.

Really not 5 stars, I just wanted this review to reach the top of the list to warn prospective home buyers of Toll Brothers' conniving process, Bait & Switch business processes. After signing a contract in December 2021, we finally closed on our house in August 25, 2023. This review is to give fair warning for all people that is considering purchasing a home from Toll Brothers construction Co.

Thank you Toll Brothers Mortgage for ensuring we never buy a Toll Brothers home. Toll Brothers Mortgage refused to "recommend" us (e.g. permit a sales contract) under the following circumstances:

My wife and I are writing to formally express our deep concerns and dissatisfaction regarding significant issues encountered during the home-buying process with Toll Brothers. The contract for a property located in Elkhorn Grove has been plagued with multiple inconsistencies, which have caused confusion and jeopardized the integrity of the agreement. Upon our initial review of the document, my wife and I noticed discrepancies in the incentives stated in the contract. The contract listed a reduction of $75 off, whereas the agreed-upon incentive was $75,000 or $75K. The sales agent stated she “forgot the 'K'” but advised she would "edit prior to signing if it made us feel better".

Being previous Toll Brothers buyer, and trying to purchase another toll brothers home. The sale experience we had was bad, the sales guy couldn't calculate correctly, sales guy wouldn't even try to talk to upper management and ask for additional incentives. We had everything presented and facts set, but this sales guy would not want to do anything. Our first time buying toll's sales was much better compared to today.

We purchased our home in July of 2023. We have relocated 7 times for work and have purchased new/built homes 5 times. This has been the worse experience to date. We have had more problems - electrical, patio, concrete, finished carpentry, plumbing, windows, doors, appliances - than any other home we have had. We are just 6 months in. Repairs are being made, but if this is just 6 months, can’t imagine what is in store for the years to come. Will never purchase another Toll Brothers home.

We moved into our new home build in October of 2023. Working with the sales and construction teams throughout the build was a nightmare. We experienced a plethora of supply chain issues and the builder failed to offer suitable substitutions and would not take accountability whatsoever. Even after being in the home after three months we continue to uncover poor installation of carpets and cabinetry. Once you move into a Toll Home you will never want to deal with them again.

Worst builder ever! They lie to just sell homes. We moved in August 2023. We were never told that there is no sewer system. They are using big tanks to filter the community’s poop. Everyone’s hot water heater never works because there is a short in the system. The kitchens and bathrooms are terrible made very cheap. Stay away from Toll Brothers.

After quoting a discount on a unit, they then tell us, after three visits after wasting our time that they make a mistake on their already high-priced town home. Also, the model home was put together so fast that there are visible defects in person all over the place and also visible in their video! We will look elsewhere.

Buying a Toll Brothers home which is being built may be hazardous to your health and pocketbook. Follow the City building inspections daily and always follow up. The excuses for the building delays are enormous and can be prevented. HOA: Associa of Gulf Coast: However, the reason I am writing is because to the HOA Toll Brothers uses to manage my development; Solstice at Venice Florida.

We moved in March, by the time July came our countertop was changing colors and getting darker over the 3 months. We were told countertops were sealed. Have proof not sealed and this caused countertops to have dark spots where used more. Tolls Bros does crappy work and don't care. No communication. Had to always follow up. I guess they think it's easier to ignore problem. They said because I didn't report when we closed and waited it won't be covered, well it got darker with use due to it not being sealed. Toll bros is not luxury builders. Bad, cheap windows and just bad quality overall.

Buyer beware. First, get a realtor. Don't think you can negotiate and get a deal by saving them commission, they won't truthfully negotiate with you. Second, if you buy with Toll Brothers and plan to upgrade your entire house, and you have normal taste, as well as enjoy things like electricity, you are looking at around $155k in design center costs for mid level upgrades to kitchen, bathrooms, and luxury vinyl plank floors in a 3000sq ft house.

This company is the worst - they do not stand by their product and use materials that can easily break down and then cost so much money to replace. Since they mostly build in developments, you have to replace it with the exact same crappy material and cannot pick anything different. They do not respond to any requests and they are terrible, no wonder their new developments have not been selling.

Do not trust this company! They intentionally sold us a property that is basically a swampland. They could have easily installed drainage pipes but they took the cheapest route and installed a 'Swale'. Which means there's a river of water running through our backyard whenever it rains. And it's designed to get the water runoff from 3 neighboring properties!!!!! They refuse to fix the issue! It's also a breeding ground for mosquitoes and gnats and other insects! Toll Brothers only cares about profits rather than their customers! They are a complete disgrace and should have their contractor license revoked!

We had a house built and found that we had to check the work of all subcontractors. In other words, we had to do the job of the build manager. Some subcontractor work was good (e.g. countertop installation) but others were not. In particular, framing, roofing, and drywall was poor. We found a leak in the roof during construction that the builder did not notice. Framing was poor (crooked walls) and drywall was poor (visible seams/gaps/bowed walls). Building oversight was poor, leading to work that needed to be redone, with significant delay in closing. We had four different build managers over 16 months. We had to drive 300 miles to visit the site, and felt we had to do this each month (or more) to make sure work/repairs were done right. They said they oversee construction “like it was their own home” being build, but this is just **. Be aware… you must spend a lot of your own time to ensure things are done right.

We did our due diligence and researched Toll, but we were assured that the complex we were interested in was the Pride of Their Fleet and that this was a new type of community. Well shame on us for not taking the "reviews" to heart. We got past the fact that everything is an upcharge and that you could only pick from their overpriced design center, we struggled through the constant delays, moving in 6 months after the promised date when others who bought after us were getting in sooner, and we dealt with construction equipment and dumpsters in our section of the community for over a year.