Toll Brothers Reviews

My experience with Toll Brothers is a nightmare. They always delay warranty service, when fix defects, they only want easy way out but not the root cause. Managers especially east Valley Arizona area manager has poor customer service manner and being rude.

I bought a house from this builder and settled the end of August, 2025. The house is beautiful, nice neighbors but it is opened to two very old communities. We were not told that the county denied putting a gate to separate these communities until now that I’m asking the HOA about the gate that I got that in writing. The people from those communities walk their dogs and do not pick up the poop. They dump used tires and rims in our community, they use the play area in our community and they drive as though they are on the highway.

Toll Brothers loves to market themselves as a luxury home builder, but once the paperwork is signed, they make it very clear they do not care about their homeowners. They caused mold in our shower pan due to improper construction, and instead of taking responsibility for their mistake, they are forcing us to pay $20,000 to fix an issue they created. Let that sink in. A multi-billion-dollar company refusing to stand behind their own work, while homeowners are left to deal with the health risks, stress, and massive financial burden.

UPDATED ON 02/11/2026: Deplorable customer service. Poor warranty process with John and Julie at Hudson Landing in Wappingers Falls NY. They are unwilling to give contact information of their supervisors to make formal complaints, despite it being requested several times!

I am currently in the middle of home construction with Toll Brothers in a suburb of Dallas. During our electrical design appointment in January, we selected a chandelier priced at $1,810. Yesterday, I was informed that the selected fixture is no longer available and that we must reselect from the current Toll Brothers catalog. The issue is that all available alternatives are significantly lower in value, and Toll Brothers is refusing to provide any credit for the price difference. I even requested that the upgrade be removed entirely and replaced with a standard included ceiling fan, but was told that no credit would be issued since this is being treated as a “reselection.”

Many issues from start to finish. Received different information throughout the build. Shoddy work and once you close good luck. Make sure during your walk through you have documentation and pictures-Every faucet was crooked, outlets were a mess- our cabinets were all hung crooked and a ton of scratches which were pointed out (glue, dings, dents). We are so disappointed. We ordered recirculating water and it was not installed. I would not recommend. Very hard to talk to anybody in management. They simply do not care.

Someone was squatting in my garage during construction. I sent the salesperson pictures it wasn't taken serious until I forced them to secure. Then I pointed out broken windows and scratched SLIDER during construction about 2.5 months to close. The Foreman told me, "No problem. We will fix." I hired a home inspector. The report was a robust 75 plus pages of repairs including a sewer report- that needed attention as well (separate report). When I told them I was getting this inspection- someone took a Sharpie and made a demonic caricature on MY FENCE. I have pictures of all this. I had the inspectors back and of course LO and Behold things were NOT DONE!!! These folks had me close with broken windows, scratched sliders and caulking that really no joke looks like a 14 year old with no experience. The customer care representative is RUDE and Aggressive.

I just wanted to share my experience after recently buying a Toll Brothers home in the Bickford Ranch Ridgeline community in Lincoln, CA. We spent a huge amount of money on this home, and I truly believed we were investing in a place where we could finally relax and enjoy our life. But the moment we started our backyard project, everything changed. The management company overseeing the approvals has made this process feel overwhelming and honestly exhausting. They want to know every tiny detail — exactly how many trees we’re planting, what kind of flowers we’re choosing, and even how we plan to clean the turf if dust gets on it. I never imagined that planning my own private backyard, which no one else even sees, would feel like being under constant inspection.

Purchased new Townhouse Manzanita project in Morgan Hill CA 95037, I was rushed into buying home and closing ASAP or be fined. I did every thing and when the escrow officer called the sales dept and informed them the home has closed at 3:pm, they told me to come back the next day to pick up the keys. I have been waiting all day and was told not today. This is very unprofessional, they should have someone in construction or anyone around to hand over the keys. I was told a day one day ago someone will always be available for you. Since day one I had been mislead about a lot of other items during this home buying experience. Everyone here lies from the sales dept, construction and corp dept.

I bought a Toll Brothers home. The Ridge at Big Rock in Duvall, Washington. I deeply regret buying a home here. The builders make decisions for their own convenience rather than considering the homeowners. For example, they installed the hot water tank in the middle of the garage, making it extremely difficult to park a car without hitting it, even though there was plenty of space on the other side. The bathroom vanity countertops were built with tiles instead of a proper solid-surface material, which comes across as a very cheap shortcut. To make matters worse, the front door was not installed correctly and would not close properly. I emailed them several times, but received no response. For safety reasons, I ultimately had to hire someone myself to fix the issue. Overall, the poor design choices, lack of quality, and complete disregard for customer service have made this a deeply disappointing experience.

We spent $15000 to repair sewage, which was loud incorrectly, causing backups in our basement. Toll Bros refused to cover any of it, even they laid it improperly. We had significant wall fountain cracks and expect no coverage. Terrible builder. Never buy their homes.

Warning for Potential Homebuyers – Toll Brothers (Sienna, Missouri City, TX). At first, my experience with Toll Brothers in Sienna, Missouri City, Texas, seemed positive. The sales team worked over the weekend to send me a contract, and I even left a review praising their professionalism. Unfortunately, shortly after my deposit, everything changed. I specifically requested that my ACH withdrawal be made from my savings account, but Toll Brothers processed it against my checking account, causing NSF fees. I was later told this was an internal error in their ACH system, which defaults to checking accounts without disclosing this to buyers — an unfair burden on consumers. I also noticed cheap hardware and lower-end materials being installed in the home. When I raised concerns and offered to pay for upgrades, I was told it was “too late in the phase” and denied any changes.

Horrible experience with this company. Overcharge for a very standard product. Their customer service when it comes to warranty is an absolute joke. They sell you the moon to then end up fighting you almost every step of the way when they don't "meet your expectations" (that they make you feel like is unreasonable despite paying millions of dollars for the house).

I purchased a Toll Brothers Home in 2021. The quality of construction is horrible. It took me over 3 1/2 years to get through all of the punch list items and things that needed to be repaired. In the time I’ve owned my home I’ve dealt with four different warranty representatives. The door to my den had to be completely reframed because the doors were warped, not framed properly, and would not close properly. My house was pre-wired for surround sound in the living room.

This has been the worst purchase experience of my life! I have bought many brand new homes in the valley for over 25 years and my latest experience with Toll Brothers has by far been the absolute worst! Whatever you do please don’t purchase a home with this builder unless you want consistent headaches and stress! Purchasing a home is suppose to be a great experience and something to be proud of but I would rather be a renter instead of own a home with Toll Brothers! I’m very disappointed, depressed, and sad about this purchase with Toll Brothers! One of the biggest mistakes of my life!

Extremely unprofessional warranty repairs! My new sod lawn in the backyard has standing water that they won't address plus I had to purchase a lawn maintenance program to try and keep it from dying!!! New plants in my front yard are dead and they refuse to replace them? WTH?! I have made so many phone calls to different people in management and have had a big fat ZERO reply!!! What a joke 🫤

I don’t normally leave reviews, but my experience with Toll Brothers has been nothing short of a nightmare, and future buyers deserve to be warned. From the start, the sales team promised luxury, quality, and professionalism. What we got was poor craftsmanship, and a complete lack of accountability. Communication was abysmal throughout the process. Weeks would go by without updates, and when we finally heard from someone, it was either a vague excuse or a new timeline that never stuck.

RUN! And run FAST from this company! This company only thinks about themselves. Even if you fulfill and follow your contract, they will not follow what is in the contract. This has been the worst homebuying experience!

I had several issues with the service and warranty of the Alarm system. I don’t recommend their service, too difficult to get a hold of and never solve the issues. Try other company for your alarm system. Don’t use Toll Brothers.

Let’s set the record straight: It’s not “Toll Brothers” – it’s just TOLL, and believe me, they live up to that name. Be prepared to pay extra, extra, and even more extra TOLL for every millimeter you work with them. This so-called “luxury builder” uses the same design center and identical interior finishes for their $200K homes and their multimillion-dollar estates. There’s zero distinction in quality – just a higher price tag. Every little thing is labeled an "upgrade" – but let’s be real, they should just call it what it is: another TOLL. You’re not just paying for materials or labor – you're paying a premium for their markup, their margins, and their manipulative pricing schemes.

Horrible craftsmanship, horrible customer service, horrible company. This is a Wallstreet traded company that is headquartered in Pennsylvania. They knew for years that they had construction defects and hid them from their customers (in their own state) because the law for our state did not require them to do so. So screw over the homebuyers in your home state to save a buck. They took the view that people are not as important as their bottom line. This has affected hundreds of people to the tune of hundreds of thousands of dollars each.

We purchased our home in late 2021. In 2024 & 2025 we had high hat light bulbs fail after the TB 2 year warranty. Removing the bulbs were a joke as the bulb separated from the base leaving the metal socket embedded in the fixture. To remove the base requires a 10’ ladder, and a pair of sharp needle nose pliers. Turn off the power and literally embed the needle nose Pliers in the metal socket & TRY to unscrew the embedded base. Takes time & a great deal of effort. Bulbs turned out to be very cheap with no manufacturer markings—blank/cheap.

We have lived in our new Toll Brothers home for six months and have had dozens of issues with workmanship and quality of materials. Our concerns are met with short term fixes (requiring additional repairs after much delay) which only are addressed after repeated requests. Customer service is very poor. We have had four previous new homes with minimal construction problems (all quickly addressed by the contractor). I would never buy another Toll Brothers home.

Horrific experience with this builder and I will make it my life mission to make sure nobody in my circle ever makes the mistake of building a home with them. A few weeks after we moved into our home in Tomball our wood floors warped and buckled from them building in the Texas humidity. They have failed to stand behind their work and have left us with a 30k eye sore. In addition, they did not properly do the drainage in our backyard and it has been flooded since we moved in. I’ve been in communication with them for over a year to try and resolve our issues and they completely ghost us. Screw this company and their piss poor cardboard houses.

Toll Brothers is marketed as being America's Luxury Home Builder, which is totally not true, worst builder you can ever have. The work being performed, is 100% opposite than what the Toll Brothers marketing video shows, and what their sales consultant advertise and promise during site and home walkthrough before signing the contract. They have very poor processes, which lead to EXTREMELY POOR WORKMANSHIP and very poor quality of products on what is supposed to be a $650,000 + home!.

I am highly disappointed and really wish we did not buy from Toll Brothers. This is supposed to be a premium home builder, yet their product is worse than any builder we have previously used. After 2.5 years all of our windows need to be replaced due to leaks/improper sealing and most of our roof is a mess. All of these issues were met with "these aren't covered by warranty". I would never buy another home from them and wish we hadn't bought this one.

I am extremely disappointed with Toll Brothers, especially regarding the flooring installation in our new home. What we chose at the design center is completely different from what has been installed. The color and pattern do not match at all. When we raised this issue and requested a sample of what was laid, we were told that it was “not available at the moment.” This lack of transparency is unacceptable.

I’m writing to express my deep dissatisfaction with our experience with Toll Brothers during the final stages of closing. Specifically, the issue with the flooring has been extremely disappointing. We selected our flooring at the design center based on the physical sample provided. However, the flooring that has been installed is significantly different in color and does not match the sample we chose. When we raised this concern, we were told that the installed flooring aligns with what was selected on paper. Unfortunately, the reality is that it looks entirely different from what we were shown and agreed to. To make matters worse, when we requested to compare the installed flooring with the original sample, we were informed that Toll Brothers is no longer contracted with the design center, and they could not provide the sample for verification.

I can write a novel if I want to describe their wrongs. Stay away from this builder. Don't fall for the model home looks. They are doing this to make you overlook all the poor and cheap quality. Once the contract is signed, you are stuck with your money. Stay very far from them. This is my biggest mistake.

Bought a brand new house in Woodson Reserve last year and up until now dealing with leaking roof, doors, broken sprinkler system, AC units. Responses from Builder is extremely unreliable and feels like a never ending cycle. I highly recommend to do your research before buying a Property from them. Biggest mistake we have made is buying a property from them.