Toll Brothers Reviews

I purchased a Toll Brothers Home in 2021. The quality of construction is horrible. It took me over 3 1/2 years to get through all of the punch list items and things that needed to be repaired. In the time I’ve owned my home I’ve dealt with four different warranty representatives. The door to my den had to be completely reframed because the doors were warped, not framed properly, and would not close properly. My house was pre-wired for surround sound in the living room.

This has been the worst purchase experience of my life! I have bought many brand new homes in the valley for over 25 years and my latest experience with Toll Brothers has by far been the absolute worst! Whatever you do please don’t purchase a home with this builder unless you want consistent headaches and stress! Purchasing a home is suppose to be a great experience and something to be proud of but I would rather be a renter instead of own a home with Toll Brothers! I’m very disappointed, depressed, and sad about this purchase with Toll Brothers! One of the biggest mistakes of my life!

We love our 55+ community. Wonderful neighbors and an unending schedule of events (coordinated by Toll Bros & even more by community members). This review is a head’s-up for those considering purchasing a lot where no one can build behind it & has a view (of mountains/ farm land/ etc.). BEWARE! We selected a lot, which has a view of the rolling Hills, etc. Now that the house is built, we have no view. We chose a small backyard to minimize maintenance. At the back fence line the ground pitches towards the middle of the backyard for drainage in case there is water runoff from snow/rain. That mini slope adds about a foot of dirt height from the fence to mid back yard where it levels out flat to the back of the house.

Extremely unprofessional warranty repairs! My new sod lawn in the backyard has standing water that they won't address plus I had to purchase a lawn maintenance program to try and keep it from dying!!! New plants in my front yard are dead and they refuse to replace them? WTH?! I have made so many phone calls to different people in management and have had a big fat ZERO reply!!! What a joke 🫤

I don’t normally leave reviews, but my experience with Toll Brothers has been nothing short of a nightmare, and future buyers deserve to be warned. From the start, the sales team promised luxury, quality, and professionalism. What we got was poor craftsmanship, and a complete lack of accountability. Communication was abysmal throughout the process. Weeks would go by without updates, and when we finally heard from someone, it was either a vague excuse or a new timeline that never stuck.

RUN! And run FAST from this company! This company only thinks about themselves. Even if you fulfill and follow your contract, they will not follow what is in the contract. This has been the worst homebuying experience!

I had several issues with the service and warranty of the Alarm system. I don’t recommend their service, too difficult to get a hold of and never solve the issues. Try other company for your alarm system. Don’t use Toll Brothers.

Let’s set the record straight: It’s not “Toll Brothers” – it’s just TOLL, and believe me, they live up to that name. Be prepared to pay extra, extra, and even more extra TOLL for every millimeter you work with them. This so-called “luxury builder” uses the same design center and identical interior finishes for their $200K homes and their multimillion-dollar estates. There’s zero distinction in quality – just a higher price tag. Every little thing is labeled an "upgrade" – but let’s be real, they should just call it what it is: another TOLL. You’re not just paying for materials or labor – you're paying a premium for their markup, their margins, and their manipulative pricing schemes.

Horrible craftsmanship, horrible customer service, horrible company. This is a Wallstreet traded company that is headquartered in Pennsylvania. They knew for years that they had construction defects and hid them from their customers (in their own state) because the law for our state did not require them to do so. So screw over the homebuyers in your home state to save a buck. They took the view that people are not as important as their bottom line. This has affected hundreds of people to the tune of hundreds of thousands of dollars each.

We purchased our home in late 2021. In 2024 & 2025 we had high hat light bulbs fail after the TB 2 year warranty. Removing the bulbs were a joke as the bulb separated from the base leaving the metal socket embedded in the fixture. To remove the base requires a 10’ ladder, and a pair of sharp needle nose pliers. Turn off the power and literally embed the needle nose Pliers in the metal socket & TRY to unscrew the embedded base. Takes time & a great deal of effort. Bulbs turned out to be very cheap with no manufacturer markings—blank/cheap.

We have lived in our new Toll Brothers home for six months and have had dozens of issues with workmanship and quality of materials. Our concerns are met with short term fixes (requiring additional repairs after much delay) which only are addressed after repeated requests. Customer service is very poor. We have had four previous new homes with minimal construction problems (all quickly addressed by the contractor). I would never buy another Toll Brothers home.

My Husband and I purchased in Regency at Avenir in Jan 2023 and closed in April of 2024 - At first we were quite upset with some important issues like the settlement of our garage floor-the Construction Manager "Joe" was not very cooperative, nor we felt very competent. We had many sleepless nights - we finally got resolution regarding this issue and fast forward to after our closing, Debbie in Customer Service, Warranty Dept. took over and addressed each and every issue pending. We had a severe Tornado & Hurricane rip through our neighborhood in which there was much damage due to construction material all around. However, for the most these homes fared extremely well and took a hard hit. - So we thank Debbie for overseeing all our issues in a timely and professional manner. Do your due Diligence - No builder is perfect!! We are very happy living here...so many amenities and amazing pool and resort lifestyle.

Horrific experience with this builder and I will make it my life mission to make sure nobody in my circle ever makes the mistake of building a home with them. A few weeks after we moved into our home in Tomball our wood floors warped and buckled from them building in the Texas humidity. They have failed to stand behind their work and have left us with a 30k eye sore. In addition, they did not properly do the drainage in our backyard and it has been flooded since we moved in. I’ve been in communication with them for over a year to try and resolve our issues and they completely ghost us. Screw this company and their piss poor cardboard houses.

Toll Brothers is marketed as being America's Luxury Home Builder, which is totally not true, worst builder you can ever have. The work being performed, is 100% opposite than what the Toll Brothers marketing video shows, and what their sales consultant advertise and promise during site and home walkthrough before signing the contract. They have very poor processes, which lead to EXTREMELY POOR WORKMANSHIP and very poor quality of products on what is supposed to be a $650,000 + home!.

I am highly disappointed and really wish we did not buy from Toll Brothers. This is supposed to be a premium home builder, yet their product is worse than any builder we have previously used. After 2.5 years all of our windows need to be replaced due to leaks/improper sealing and most of our roof is a mess. All of these issues were met with "these aren't covered by warranty". I would never buy another home from them and wish we hadn't bought this one.

I am extremely disappointed with Toll Brothers, especially regarding the flooring installation in our new home. What we chose at the design center is completely different from what has been installed. The color and pattern do not match at all. When we raised this issue and requested a sample of what was laid, we were told that it was “not available at the moment.” This lack of transparency is unacceptable.

I’m writing to express my deep dissatisfaction with our experience with Toll Brothers during the final stages of closing. Specifically, the issue with the flooring has been extremely disappointing. We selected our flooring at the design center based on the physical sample provided. However, the flooring that has been installed is significantly different in color and does not match the sample we chose. When we raised this concern, we were told that the installed flooring aligns with what was selected on paper. Unfortunately, the reality is that it looks entirely different from what we were shown and agreed to. To make matters worse, when we requested to compare the installed flooring with the original sample, we were informed that Toll Brothers is no longer contracted with the design center, and they could not provide the sample for verification.

We have been enjoying our Toll Brothers home for 8 months now. We love it! We have found the construction to be high quality and the personnel have been the same. Amber - our on site agent - gave us care and expertise from our very first visit even until today. We are very impressed that maintenance tickets are addressed and fixed within days....even sometimes the very next day. Everyone has been professional and a pleasure to work with in our home.

I can write a novel if I want to describe their wrongs. Stay away from this builder. Don't fall for the model home looks. They are doing this to make you overlook all the poor and cheap quality. Once the contract is signed, you are stuck with your money. Stay very far from them. This is my biggest mistake.

Bought a brand new house in Woodson Reserve last year and up until now dealing with leaking roof, doors, broken sprinkler system, AC units. Responses from Builder is extremely unreliable and feels like a never ending cycle. I highly recommend to do your research before buying a Property from them. Biggest mistake we have made is buying a property from them.

We are building a Toll Brothers home and we are regretting it. The design selections and material selections are low quality and 4x overpriced. They are rigid and will not accommodate any modifications. Certainly not a luxury builder.

We were excited to purchase a new home from Toll Brothers, expecting the premium quality the company is known for. Unfortunately, the reality has been far from what was promised and not met. Many of the upgrades we paid extra for arrived damaged or were installed carelessly. Instead of enhancing the home, they’ve created more stress for our family. Our backyard is visibly unleveled, creating drainage issues and making the outdoor space practically unusable. This should never happen with a new build — especially one marketed as “luxury.” We feel let down by a company that advertises premium craftsmanship but has not delivered on that promise. We hope Toll Brothers takes accountability and improves both the quality control during construction and the post-sale support homeowners receive.

As a resident of Naples Fl and center city Philadelphia, we wanted to own a third home near kids and grandkids. We bought a carriage home that was being built at the Regency at Waterside in Ambler. We added several upgrades including a large patio, fence, upgraded cabinets, etc. The home was completed on time. Because it is third residence we reside there for 3 months per year. During year 2 the fence fell down (improperly anchored, the kitchen cabinets separated and fell on our counters and all the steps leading to the 2nd floor developed significant blemishes which cannot be corrected.

Wholeheartedly agree with the other reviews herein. The architecture is the home is beautiful and in a great community: however, the quality and craftsmanship is subpar. From uneven tiles, whom the contractor blames the builder and the builder blames the contractor, to leaning walls, to walls not in a straight line this house has been a nightmare. Do not bother upgrading cabinets, they are horrible!! From being left outside for months prior to being installed to covering up a broken corner to chips, and gaps of install and front plates only to be met with the ROC saying it’s within limits. If I could, I would put the house up for sale or walk away! Stay away from Toll Brothers unless you want to put money into an already pricey home.

We reached out to Toll brothers with West lake Vistas, Salt lake city. The homes are minimalistic and even small features are called "upgrades" and they charge outrageously high for these homes! And guess what? These homes are next to a cattle farm and the dung smell keeps wanting throughout the community! And guess what? The sales agent are so rude and arrogant. If they behave this way towards prospective customers, guess what they would do to people who already bought the home and are helpless. This lady is called Emilia **. I would never go to Toll Brothers again with such disgusting sites and agents!!!! Don't waste your money by buying with Toll brothers!!!!

We’ve been battling serious issues with our new Toll Brothers home for far too long, and the lack of action from TB leadership is beyond frustrating. After heavy rain, our yard turns into a swamp due to improper grading and drainage failures that violate approved site plans. Water pools extensively, eroding the soil and damaging the sod, which is already of poor quality and browning. This isn’t just a minor inconvenience—it threatens the long-term integrity of our property.

I should have read theses reviews before making the purchase. I am a 2nd owner of a Toll Borthers Home. There is definitely a lack of quality compared to the price of the home and lack of accountability when I tried to file for any warranty. My windows are twisted and will not close properly. A guy came out to assess the claim. The window that is drafty, can visually notice that the frame is twisted and it is twisted badly enough that the bug screen is jammed and you can't get it out. He stated that "it is not an issue and contact the windows manufacturer for any further query". I asked if this uneven closure of the window and jammed bug screen is normal? And all he will say is that the window still can close and it is not an issue.

I deeply regret purchasing a home from Toll Brothers. What was promised as a high-quality investment turned out to be one of the biggest mistakes I’ve ever made. Despite the premium price I paid, the construction quality is shockingly poor. Unfortunately, their customer service has been nothing short of appalling. I reached out multiple times, only to be met with rudeness, evasion, and a complete lack of responsibility. Rather than honoring the warranty, their team—including Felicity **, who oversees my case—has gone out of their way to avoid accountability. The representatives I spoke with were unhelpful and even disrespectful, acting as if they were doing me a favor just by listening. For a company that markets itself as a luxury homebuilder, Toll Brothers has failed on every level. I do not recommend them to anyone.

I absolutely detest Toll Brothers and buying one of their homes was one of our biggest mistakes. It's been nothing but trouble since we bought it, and no one should have to deal with these sort of issues in a ~700k home that's a little over 2 years old. We have had walls falling apart, improperly installed gutters, absolutely diabolical landscaping (with massive rocks right under the sod), improperly installed tubs, improperly installed air conditioning, to name a few. We chased as much of these as we could during the 1 year warranty, and they barely resolved them, so now we are stuck having to pay out of pocket on a continuous basis. Avoid Toll Brothers at all cost if you want to keep your sanity.

The home overall is well-built and fairly priced. We very much appreciate all the hard work by the construction teams.