Toll Brothers Reviews

Horrific experience with this builder and I will make it my life mission to make sure nobody in my circle ever makes the mistake of building a home with them. A few weeks after we moved into our home in Tomball our wood floors warped and buckled from them building in the Texas humidity. They have failed to stand behind their work and have left us with a 30k eye sore. In addition, they did not properly do the drainage in our backyard and it has been flooded since we moved in. I’ve been in communication with them for over a year to try and resolve our issues and they completely ghost us. Screw this company and their piss poor cardboard houses.

Toll Brothers is marketed as being America's Luxury Home Builder, which is totally not true, worst builder you can ever have. The work being performed, is 100% opposite than what the Toll Brothers marketing video shows, and what their sales consultant advertise and promise during site and home walkthrough before signing the contract. They have very poor processes, which lead to EXTREMELY POOR WORKMANSHIP and very poor quality of products on what is supposed to be a $650,000 + home!.

I am highly disappointed and really wish we did not buy from Toll Brothers. This is supposed to be a premium home builder, yet their product is worse than any builder we have previously used. After 2.5 years all of our windows need to be replaced due to leaks/improper sealing and most of our roof is a mess. All of these issues were met with "these aren't covered by warranty". I would never buy another home from them and wish we hadn't bought this one.

I am extremely disappointed with Toll Brothers, especially regarding the flooring installation in our new home. What we chose at the design center is completely different from what has been installed. The color and pattern do not match at all. When we raised this issue and requested a sample of what was laid, we were told that it was “not available at the moment.” This lack of transparency is unacceptable.

I’m writing to express my deep dissatisfaction with our experience with Toll Brothers during the final stages of closing. Specifically, the issue with the flooring has been extremely disappointing. We selected our flooring at the design center based on the physical sample provided. However, the flooring that has been installed is significantly different in color and does not match the sample we chose. When we raised this concern, we were told that the installed flooring aligns with what was selected on paper. Unfortunately, the reality is that it looks entirely different from what we were shown and agreed to. To make matters worse, when we requested to compare the installed flooring with the original sample, we were informed that Toll Brothers is no longer contracted with the design center, and they could not provide the sample for verification.

We have been enjoying our Toll Brothers home for 8 months now. We love it! We have found the construction to be high quality and the personnel have been the same. Amber - our on site agent - gave us care and expertise from our very first visit even until today. We are very impressed that maintenance tickets are addressed and fixed within days....even sometimes the very next day. Everyone has been professional and a pleasure to work with in our home.

I can write a novel if I want to describe their wrongs. Stay away from this builder. Don't fall for the model home looks. They are doing this to make you overlook all the poor and cheap quality. Once the contract is signed, you are stuck with your money. Stay very far from them. This is my biggest mistake.

Bought a brand new house in Woodson Reserve last year and up until now dealing with leaking roof, doors, broken sprinkler system, AC units. Responses from Builder is extremely unreliable and feels like a never ending cycle. I highly recommend to do your research before buying a Property from them. Biggest mistake we have made is buying a property from them.

We are building a Toll Brothers home and we are regretting it. The design selections and material selections are low quality and 4x overpriced. They are rigid and will not accommodate any modifications. Certainly not a luxury builder.

We were excited to purchase a new home from Toll Brothers, expecting the premium quality the company is known for. Unfortunately, the reality has been far from what was promised and not met. Many of the upgrades we paid extra for arrived damaged or were installed carelessly. Instead of enhancing the home, they’ve created more stress for our family. Our backyard is visibly unleveled, creating drainage issues and making the outdoor space practically unusable. This should never happen with a new build — especially one marketed as “luxury.” We feel let down by a company that advertises premium craftsmanship but has not delivered on that promise. We hope Toll Brothers takes accountability and improves both the quality control during construction and the post-sale support homeowners receive.

As a resident of Naples Fl and center city Philadelphia, we wanted to own a third home near kids and grandkids. We bought a carriage home that was being built at the Regency at Waterside in Ambler. We added several upgrades including a large patio, fence, upgraded cabinets, etc. The home was completed on time. Because it is third residence we reside there for 3 months per year. During year 2 the fence fell down (improperly anchored, the kitchen cabinets separated and fell on our counters and all the steps leading to the 2nd floor developed significant blemishes which cannot be corrected.

Wholeheartedly agree with the other reviews herein. The architecture is the home is beautiful and in a great community: however, the quality and craftsmanship is subpar. From uneven tiles, whom the contractor blames the builder and the builder blames the contractor, to leaning walls, to walls not in a straight line this house has been a nightmare. Do not bother upgrading cabinets, they are horrible!! From being left outside for months prior to being installed to covering up a broken corner to chips, and gaps of install and front plates only to be met with the ROC saying it’s within limits. If I could, I would put the house up for sale or walk away! Stay away from Toll Brothers unless you want to put money into an already pricey home.

We reached out to Toll brothers with West lake Vistas, Salt lake city. The homes are minimalistic and even small features are called "upgrades" and they charge outrageously high for these homes! And guess what? These homes are next to a cattle farm and the dung smell keeps wanting throughout the community! And guess what? The sales agent are so rude and arrogant. If they behave this way towards prospective customers, guess what they would do to people who already bought the home and are helpless. This lady is called Emilia **. I would never go to Toll Brothers again with such disgusting sites and agents!!!! Don't waste your money by buying with Toll brothers!!!!

We’ve been battling serious issues with our new Toll Brothers home for far too long, and the lack of action from TB leadership is beyond frustrating. After heavy rain, our yard turns into a swamp due to improper grading and drainage failures that violate approved site plans. Water pools extensively, eroding the soil and damaging the sod, which is already of poor quality and browning. This isn’t just a minor inconvenience—it threatens the long-term integrity of our property.

I should have read theses reviews before making the purchase. I am a 2nd owner of a Toll Borthers Home. There is definitely a lack of quality compared to the price of the home and lack of accountability when I tried to file for any warranty. My windows are twisted and will not close properly. A guy came out to assess the claim. The window that is drafty, can visually notice that the frame is twisted and it is twisted badly enough that the bug screen is jammed and you can't get it out. He stated that "it is not an issue and contact the windows manufacturer for any further query". I asked if this uneven closure of the window and jammed bug screen is normal? And all he will say is that the window still can close and it is not an issue.

I deeply regret purchasing a home from Toll Brothers. What was promised as a high-quality investment turned out to be one of the biggest mistakes I’ve ever made. Despite the premium price I paid, the construction quality is shockingly poor. Unfortunately, their customer service has been nothing short of appalling. I reached out multiple times, only to be met with rudeness, evasion, and a complete lack of responsibility. Rather than honoring the warranty, their team—including Felicity **, who oversees my case—has gone out of their way to avoid accountability. The representatives I spoke with were unhelpful and even disrespectful, acting as if they were doing me a favor just by listening. For a company that markets itself as a luxury homebuilder, Toll Brothers has failed on every level. I do not recommend them to anyone.

I absolutely detest Toll Brothers and buying one of their homes was one of our biggest mistakes. It's been nothing but trouble since we bought it, and no one should have to deal with these sort of issues in a ~700k home that's a little over 2 years old. We have had walls falling apart, improperly installed gutters, absolutely diabolical landscaping (with massive rocks right under the sod), improperly installed tubs, improperly installed air conditioning, to name a few. We chased as much of these as we could during the 1 year warranty, and they barely resolved them, so now we are stuck having to pay out of pocket on a continuous basis. Avoid Toll Brothers at all cost if you want to keep your sanity.

The home overall is well-built and fairly priced. We very much appreciate all the hard work by the construction teams.

After just 3 months moving into our brand new home, we put it up for sale. The house was delivered with leaks under the bathroom and kitchen sinks, which took 3 visits by their plumber to fix. The level 4 bathroom cabinet had water damage inside, which took 3 months to replace. The dormer window was completely opaque due to a faulty seal - Also 3 months to replace. There was no screen door window, 2 windows were off their track, another window screen was torn. We paid $6500 for a premium paint job which looked like it was done by a blind person. Several areas of vinyl siding was loose and the lock on the sliding glass door was broken. The customer service is pathetic - I only got repairs done because of threats and a letter to the CEO. I had signed a contract for the alarm system - Which I paid $2700 for - And they will not even let me out of the three 3 contract. I have had 6 previous new home builds- Never anything close to this.

Someone from our community told about this Griffith lakes but they didn't buy any lot but we visited the community to just check and see but when we saw model home we felt ok...then came back to office room there. Justin showed us the corner home just opposite to office room. We didn't knew that lot was returned by someone else on the last minute so the sales team tempted us saying that is so beautiful corner home with no LOT premium and most important point that corner home was not getting sold and entire lanes were already sold. Which means we became the GUINEA PIGS here. SCAPE GOATS who said, "Ok we will take on the first visit only." We got tempted as we are middle class family having my parents and sibling to take care of who are not working and I have to support all of them with my single salary And sales team also told the home now is looking below the ground level.

I worked with Framecon/Titan Framing/Patriot Framing in Las Vegas, Nv. over a 20+ year period. You would not believe the plan changes out of Toll Brothers! Then again the transition from a code change from different transitional periods of code changes? All due to Toll Brothers not knowing what set of plans to send to the framing contractor that actually builds the house! My recommendation is, stay away from Toll Brothers because they don't know their ass from a hole in the ground! And the only thing that happens is, the homeowner is "screwed"!

After not having any success regarding the wooden stairwell, I asked for an email for the manager which was provided immediately. The manager's name was Wendy **. I sent an email to her providing her with a very specific timeline on all communications and no resolution. She responded immediately to the email which was on a Saturday. She followed through on the email by calling myself to discuss further and stated that she was able to get the wooden stairwell approved. I was very thankful for her promptness and ability to correct the issue.

Well, I'm not impressed with the management of this company! They are quick to sell you a home then drag their feet when they made a mistake. We purchased a home from Toll Brothers in 2022, had issues keeping it cool and warm, they indicated that the issue was the added space of the upgrades that was the problem and they weren't responsible. Fast forward two years, water in master bedroom suite bathroom toilet was getting so cold at night the water was freezing! Lodged a complaint with the company, they suggested it was outside the 2 year warranty but they'd send someone over to check it out. Lo and behold, it was determined there was no insulation installed in the master bedroom and the rest of the house had minimal insulation installed as well.

I am giving Toll Bros a 3 rating only because the construction and Sales team was superb so far. I hope I do not experience what other reviewers documented. I am 2 days in the new home and still unpacking but had to submit this while it's fresh. Summary: I had the worst experience with the back office primarily the underwriting team. Not only did they did not understand basic financial statements but the inability to communicate what is needed was so lacking that we were still explaining and submitting verification docs past the scheduled closing time. These docs were submitted multiple times over a 3-week period and when requested again I could not obtain an answer to date.

Pathetic customer care service. Have a new purchase with Toll Brothers. The home is still under 1 year warranty. The rep assigned aren't thorough, knowledgeable enough. They just reject and close the tickets without all your questions being answered. They even don't acknowledge the questions asked by a buyer. We trust builders like Toll Brothers to build our home knowing they are the best in class, just to know they are nothing different when it comes to post sales customer service.

Shoddy workmanship and crappy trades. We've been in our Toll Brothers home going on 8 years. We've had to replace the windows, redo our carpet, repaint and now we have to put in a brand new furnace to the tune of $6500. If anyone else has had problems and they were able to get any satisfaction, please let me know who you contacted. I know it's a stretch, but I can try.

It’s been a nightmare working with this builder since signing the agreement. They hire cheap trades who do shoddy work. Their warranty is a joke. Everything will be denied saying not covered under warranty. If you see their company earnings they make at least 40% profit after all expenses in their stock filings. So imagine what you get for what you pay. Crooks are hired so they can deny every issue a homeowner has. They won't let you install solar panels as well. Follow bare minimum building codes to save every penny.

I bought a Toll Brothers house in August of 2024. It's been a nightmare. First, the island was leaking water because they didn't hook the drain up correctly into the ice maker. So I had to leave my new house for a few weeks while they got the mold out and fixed it. Forward a couple months, and I have leaks in the master because they didn't include the drip pan to catch water, smart right? Oh I am not done, then the jack and jill walls all had water damage and they can't figure out why. No not one wall, all four walls. And now, they cant fix it because everyone that comes out says someone has to do something before they work, in essences passing the buck. Did Toll do anything to help me? Naw, but I make my payments, I do my part, and they can't do theirs. It's crap.

My Toll home is 9 years old, but from the start there were issues. Although they offer several designs, their sub contractors are unskilled and cheat on many finishes. One contractor will often damage another's completed work and try to repair with a cheap fix. Their oversight is poor. Only one foreman for hundreds of homes. Many things are missed. You will need to check on your newly constructed home frequently to catch errors. Please video or take pictures because if you miss something Toll will deny plausibility and charge you to make the chosen change. I would not build another Toll home and would not recommend them to others. This is the second home I have built as new construction in a 55 community.

The home plans and designs are nice, but the subcontractors they use are not good which leads to poor quality and lots of issues. If you build with Toll I would get ready for a years of warranty frustration and coordination with a company that doesn’t want to fix anything. It seems like Toll uses the cheapest option for subs they can find, which leads to a lot of issues which Toll then won’t acknowledge. They pass the blame to the various subcontractors as if the homeowner was the one who hired those subs and had anything to do with that process. Drywall issues are blamed on the framers etc. When/if the trades come back to fix their work you also get to argue with them that items need to be fixed instead of Toll being there to show them what to fix. They have one guy trying to figure out all the warranty issues for hundreds of houses seemingly without any real support.