Toll Brothers Reviews

A low voltage addition that we paid for outside to run a TV has no active power to anything and no one knows why are where it should go because the electrical schematics are incorrect and incomplete. During construction we added a 220 volt 70 amp circuit for a hot tub outside of the master bedroom. The electrician put it on the opposite side of the house by the breakfast area. We added a TV connection in the master bedroom. It was installed but the electrician forgot to put in the plug for the TV. The garage has a tandem. There are two light cans; one for the main part of the garage and one for the tandem. The drywallers covered the can for the tandem and it took forever to get that corrected.

We ordered French doors for the master bedroom where there is a large window and an extra window on the wall where the bed goes. An exterior door is standard that we wanted replaced with a window. The framers forgot to frame for the French doors and put in the large window. They also framed the standard exterior door but did put in the extra window on the wall by the bed. Then on day two of taking possession of the home I came home to screeching sound like an alarm. It turned out to be the hot water recirculation pump.

The next thing was the irrigation system. Once the water was turned on and we tried to get the sprinklers to work, they had forgotten to put heads on the sprinklers and water shot up everywhere. Also when they laid the drip lines they had severed the line that goes under the driveway to a lone tree and again, water everywhere. While I was installing four lights in the hallway I discovered the first can was not attached to a stud. The next three were all different types. The floors in every room are not level by as much as a half inch in places so when you open a door it sticks on a high spot. Now as I write this, workers from Toll Bros are digging out around the irrigation feeder lines due to a subterranean broken pipe that has caused the ground around it to sink as well as the pavers do sink. I will say this however for Toll Bros. When you tell them there is a problem they are on it fast.

Buyer beware! I tell everyone I know to never consider a Toll Brothers home. Our Previous home was built by Engle homes at about 1/3 the price and that house was of far superior quality and the customer service was second to none. Toll Brothers has beautiful floor plans and a great sales department and that's how they sell homes. Don't be fooled! They build junk!

Efforts to remedy the issues with the builder have been met with resistance. For example, after my children complained of headaches it was found that there was a gas leak in the attic. The Project Manager at Toll Brothers quaintly dismissed our concerns because it was just a “small gas leak.” The Vice President and the Project Manager of Toll Brothers not so dismissive when the inspector pointed out that a small gas leak caused a home to explode. Aside for other safety issues, we are faced with an endless list of items needing to be fixed. This includes front and back porches that needs to be replaced, a window well that needed to be replaced, siding and roofing repairs, electrical repairs, plumbing repairs, and the list goes on and on. The poor workmanship is beyond anything we would expect for a home in this price range. 

Lastly, we paid for all interior walls to be insulated, after moving in we noted that it was hot and noise traveled. Toll Brothers agreed to install a through vent to help circulate air in the office. During the installation, it showed no insulation in the wall. After numerous attempts, Toll Brothers finally agreed to have their people come out and prove to us that they did insulate the walls as contractually stipulated. As you can expect, drilling into the walls showed that the walls were not insulated. Leading up to the testing, Toll Brothers asserted that their inspector distinctly recalled that the interior walls were insulated. If we took their attestations at face value, like most reasonable homeowners would probably do, we would be deprived of this benefit. 

To date, Toll Brothers has not appropriately identified a solution. It really makes us wonder what controls are in place to ensure buyers are in fact getting the property they paid for. Sadly, researching Better Business Bureau has identified that we are not the only ones to experience very significant issues with this builder. It’s likely as a buyer you will not see much of any bad content via the internet as the builder works hard to have posting removed. For example we posted Buyer Beware postings on Facebook & LinkedIn only see them removed with a 24 hour time frame.

They tout themselves as energy efficient. I'd describe it more as energy inefficient, no dampers for airflow control. The project manager told me my unit doesn't have dampers, close the vents and stop bothering them, I'm now due for my 11 month punch out, I've had issues with my HVAC and hot water heater but they won't set up the appointment. I've been waiting for 2 weeks. Bottom line is think carefully before purchasing a Toll Brothers home, if you have to have one hire an inspector of your own. It's worth the $600. I wish I had.

When I registered complaint it took 5 calls and denials from Matt (Toll rep) saying it was there even after sending pics showing it wasn't. We finally got 900 back and the molding got installed. Another chase.. And it took 5 months! The community pool area can seat maybe 70 people at best then they go & remove all umbrellas. Now where do we sit... And this community when finished is going to be over 900 families? Really just poor logistics/planning all around so I sold it and moved back to a house. There are more things here that are even worse. If you thought they would be quality organization NOT... DO NOT BUY FROM TOLL! You will regret it.

The workmanship is horrible!! We paid for upgrade paint. Seriously, if you stick painter’s tape on the wall, it will pull the paint off to the joint compound. In two of our bathrooms, if you sit on the toilet, you sit on the toilet paper and holder. Who puts it that close. They said they would remove them but can see the patchwork on the side of the vanity, and we have to pay for the two new standing tissue holders. Order special flat rock tile for the master shower. They mixed match the colors. Either no one checked the work being done or thought we wouldn't notice the color change. Lost 1 ft width across the upstairs bedroom and bath. Again, another excuse which made no sense. No refund or compensation even though we were told the base price is per foot.

They arrange these weekly calls and certain meetings so everyone is on the same page. Does not matter. Everything we said, they had an excuse, said it would be done, thought it was done, was in the process of being done, etc. NO, months and months of reminding them, "THIS IS WHAT WE ORDERED, YOU WROTE DOWN, AND WE PAID FOR." We got so tired of the excuses and lies, we just let the Monday calls go to the answering machine. Did not feel like dealing with it. Plus, we have it on our answering machine. That still doesn't help. I try to be nice so this is my vent. Every day we find something new wrong. We have told everyone to stay away from a Toll Brothers Homes. Waiting now for them to get back to us about our 30 day repair. They pick and choose what they want to compare and say it is like the model. Only if it benefits them. Never again!!!

The house was completed June of 2015 but we did not move in until end of 2016. Therefore there was little use of the systems or house. For the cost of the house one would think they would want to address some of the recent issues such as the condensation pump, but apparently their warranties only last a year. Doesn't seem to be commensurate with the so called quality they reference. By the way we hear horror stories from neighbors as well. This does not seem to be an isolated incident but something more systemic related to the inferior workmanship. We would never consider working with Toll Brothers again!!!

Updated on 02/26/2018: We finally got the keys and moved in mid of Dec 2017. During the whole process from viewing the model home over and over again, going thru the contract and option list, signing the contract, traveling back and forth 8 hours to see the progress, having the final walk thru, closing escrow, moving in, we have built up mixed feelings, both high and low.

Reliability: We have never seen the sales manager again after we signed the contract, she didn't showed up at any of the walk thru or meeting, not even showed up when we closed escrow. Typical salespeople, walk away after commission is in the pocket? We haven't heard from the construction manager about punch list follow up action, we decided to put those items on the warranty service on their system - https://mytollhome.tollbrothersinc.com. Very soon after our submission, we noticed that the warranty service status was flipped closed and completed. Warranty manager called us and told us, "Those are part of the quality control before handover, construction manager is the one you should get back to." Buck passing? Who should be responsible?

a temporary staff who doesn't know anything. We emailed the sales manager, she didn't reply, not even an apology.

We lived in the Bay Area, it's approx. 8 hours drive back and forth; we had no choice but to extend our stay at hotel because of their communication problem. TB changed the colour and material of the roof, but we were not informed at all. Sales manager response was, "We did have a colour scheme change and this was one where all of our colour scheme got the same as yours." Other owners might not care about colour and material change, but we do, we chose every single option/colour/layout based on those physical model homes and drawings they provided.

Professionalism: Construction workers didn't use shoe socks, they walked from construction site to our floor and carpet, they left small rocks and dirt, and we found that our floor is scratched. Are they required to use shoe socks when they need to go to a house which was already delivered to owners? Construction workers had not covered the floor, counter etc, when they carried out the paint job. Is it very basic, common thing to know? How can they not do that Construction workers wear random clothes/hoodies, we can't recognise who are TB people. There was a young guy, he wore a hoodies with his hood up, shook our door early at 7 am. If someone claims that he's here to follow up some repair, how can we identify?

EXTREMELY bad craftsmanship and ridiculous mistakes: A lot of scratches, damages on doors and cabinets. Sliding door is not aligned. Outlets on the same wall are not aligned. Walls are wavy, not straight. Gaps between baseboard and floor. Gaps between wall and stairs. Paint doesn't match on same walls. Windows not straight. Cabinet shelf peeling. Flooring staples appear on the floor. Hardwood peeling. Door crooked. Screen door missing. Upside down door handle. Different paint texture on same door... and much more.

yet. It's also very annoying because you never know when they would like to come over again, seems like they are not going to fix everything at once. If you have to work, do you trust them and leave them your keys? If you work from home, their visit would cause a lot of inconvenience, they would ring your bell anytime.

We have been talking about one of the light switch location, we think it's on the wrong side of the wall but we didn't find out. Two days ago, we came across some pics of our neighbours' house (same model), we found that their switch is on the other side of the wall which makes totally sense, we double checked with schematic diagram, so we emailed the construction manager and requested his follow up, he answered us, "You'll notice a disclaimer at the bottom left corner of your electrical plans that explains the plans are specific for electrical upgrades only, standards are for reference only and subject to change. If you would like to turn the switch around so that it is inside the closet you are more than welcome to hire an electrician to do so. TB will not be covering it."

It reminds me of our can lights, we got same answer from sales manager, "Here are photos of all of our floor plans with can lights in the same location as yours. There are a lot of things we can move and do in our model homes because they are models, and we take extra steps for things like this. There is a disclaimer at the bottom of the diagram that states..." Again, perhaps other owners might not care about any details, it doesn't mean we do not care. As a consumer, we have the right to be informed, right to choose, right to be heard. With Toll Brothers, you will not get what you see in their model homes. Please read all the reviews by TB homeowners, think carefully if you really want to spend money on Toll Brothers LUXURY Homes (TB homes are way below standard quality), if we could give minus stars, it would be -10.

At least 75% of the homes in our development had to get new roofs and skylights within 15 years due to shoddy materials and installation. Concrete surfaces, including garage and basement floors, have been peeling up / flaking off due to improper finishing / curing. The framing on our almost 4000 sf home is constructed out of 2x4s, with a foil/cardboard (Thermo-Ply) sheathing instead of plywood. You can basically cut a hole in the siding of the house and enter the home with as little as a razor blade. When getting new siding installed large sections of our home’s exterior were not even sealed with Tyvek / house wrap. It was siding, Thermo-Ply, insulation, and then drywall from the outside in.

During remodeling, a portion of our kitchen wall, which was only about 10 feet long, was out of plumb by about 10 inches. Our contractor had to build out a “false wall” to ensure the new cabinets could be mounted properly in a straight line. During bathroom remodeling, we found folded up pieces of newspaper / cardboard wedged in between drywall and studs, presumably to account for the wall being un-level / out of plumb.

During remodeling, trash, cigarette butts, food wrappers, discarded construction materials, etc., were all found in walls, floors, etc. HVAC ductwork was so shoddily installed that the static pressure in the vents was about 60% of the system’s capacity. The HVAC system was undersized for the home from the day it was installed. Bathroom exhaust fans were not vented to the outside of the home, but rather just into the attic causing moisture / mold problems. There’s not one wall in the home that doesn’t have nail pops or drywall tape pops. Carpet is bunched up in the middle of the room due to improper installation. Countless (COUNTLESS) homes in our area built by Toll with stucco exteriors have had problems. So much so that homes with all stucco basically have a built-in discount because no one wants to spend the money to remediate the problems. The list goes on.

Another thing I’ve noticed is that new Toll Brother’s homes haven’t really appreciated in value in the last 10-15 years around us. Home purchased for $850K ago are selling today for $100K-150K less, but I’m not sure if that’s due to Toll’s reputation or the ever increasing property taxes around here. As my neighbor put it, “Toll is good at building big homes with designs / amenities people like to look at, and selling the heck out of them. That’s about it.” And that’s just what it is… we came from a smaller townhome and thought this would be our “dream home” because it was so big. I’m just glad we only paid in the low $500’s for our home and let the previous owner lose almost $100K selling it to us. I can’t imagine giving this Company $800-$1.5M like some of their new monstrosities are selling for. Needless to say, as soon as our kids are done grade school we'll be moving... and not into another Toll home.

So we contact the animal control to removed it and do whatever to prevent it to come back then the day they came to remove they find out that it was a 6"x6" holes on both side due to unfinished construction which we couldn't believe it. I don't understand this part when you purchase a home how much you can inspect your house. Do I need to get 40 feet ladder to climb over my roof to see if there is a hole? So we walked through the neighbor. Apparently other lot has that part finished even some built in different shape except my lot. Our house and one of our neighbor that has same shape of roof that unfinished.

After that day we have submitted all pictures and proof paper we got from animal control and pest company to TOLL BROTHERS WARRANTY that they are responsible on cost and what we got is REJECTED. Why do even have it on first place?? I understand that we should have been contact you first but if we didn't have animal control came with 40 feet tall ladder climbed up there how do we supposed to know there is a hole???????

After interaction with their customer service rep for the warranty as I dispute it with the warranty holders, I was told that they would offer to pay me $125 in reimbursement for the work that had to be completed on the front of the house to get rid of the birds and bug problem. After taking a condescending tone through her e-mail the representative Kim then began to try and dismiss the issues at hand with that either the wind damaged it and created the holes or that the birds forced their way into it. I explained to her there are other homes of our model that face the same direction as we do, how is that they don’t have any wind damage that even comes close to our issues? Also if the birds were forcing their way in, there would be signs of pecking and destruction around the holes. I also voiced concern for the potential water damage that could have been caused by this unfinished construction, but that was quickly dismissed.

Now I started painting the house and has been curious everywhere I vacuum the house, there are always white pile dust which I can get it every day. I find out after I did scrubbing on the wall and yes it was the paint on the wall that can fall off as dust so easily.

Yes, 11 month warranty is totally not worth any. We are the one who has to call them to schedule and it took us about 2 months after we tried to get someone to come look at it because the guy who taking care of this zone he is on vacation. We bought the house in begin of Jan 2016 they finally came and fix pop nails on end of March 2017. First day is the people come do dry wall right after they left we found missing spot so we call right back in to the guy who came inspected leaving voicemail and voicemail and voicemail never once return the phone call. So any spot that missed never get fix. Until today we still have spot that they didn't cover it with paint.

Also we are so excited that finally we get the clubhouse inside our neighborhood for walking distance now they are open but instead of gym they put empty room for yoga I guess. There is nobody using it maybe some but I barely see anybody in that room working out... If you’re going to provided class all day all week okay make sense but you are not so why there is empty room in there?? For people to renting it for party?? Another disappointment.

I understood Gaurav as I am sure that we're living in the same neighbor every time I walk past that corner I knew that you all must be very pissed that they decided to use parking in front of your house for condo. I am with you on this and cross my finger for you that somehow TOLL BROTHERS realize that while trying to make sale they also need to make buyer satisfy with the product both before and after.

Again would advise in another builder in the area!

Dealing with the sales manager was like dealing with a used car salesperson and yes that is meant with all the offensive and irritating emotions that that stereotype is supposed to conjure up. She was very evasive, broad and overly not helpful. In the end, we have realized that we were basically lied to but the company line is that 'we reserve the right to change and that is quoted in your closing document'. However, when you are making the purchase decision, you are assessing ALL of the information possible and what the sales manager is telling you, you are expecting to be truthful. It is not.

When we did decide to purchase, we were asked (as is company policy) to pick ALL of our structural elements when you put the deposit down on your lot (which was 6 months before they even broke ground and a almost a year before close). We were sent home with 'homework' to understand what was structural and what we wanted to include.

When we met with said sales manager to make our decisions, she started asking us about options that were not listed as structural but actually were, i.e., our tub. When we stated this error and that we needed more time to re-assess, we were told it was an oversight on their part and no, we could not reschedule this meeting. I literally burst into tears! What?! We were dropping well over $1M and did not have time to fully assess what was structural and what was not. When we asked to speak to her manager, we were told no, we could walk away from the lot since they had a waiting list.

We should have taken this as a sign but we didn't as we did really want this lot, in this town and wanted to build so we made some gut decisions, not really identifying the implications. (And by the way, our tub is fine but way too small for the space.) The same time crunch was pressed upon us when selecting interior design. They also do not tell you anywhere what is 'included' and what the cost of the upgrades were. So again, when you are trying to make structural decisions, you have no clue what your interior will cost. All we were told was that we should make a budget. Yes, thank you, I'm buying a $1M house, I understand how a budget works, that was not my question. My question was for you to provide me with more information so I could make an educated, well-informed decision.

We were forced to pick all of the interior work (for a 5,000 square foot house, that is a lot!) in a 2 month time window and again, no changes were allowed. If you are like me and have children (I was also pregnant) and work full time as does your spouse, this is very stressful and they are not helpful. They told us to go look at model homes, which we did. When we came back and asked about features that the model home showed, like light fixtures, built-ins, flooring, landscaping, etc., we were told that these were selected outside of Toll based on their design team. Again, what?!?! Isn't that false advertising? Why are we looking at a home with a minimum amount of Toll features, even upgrades weren't featured. We said we would pay for them and they said they weren't even an option.

We got into multiple disputes about our actual lot. We were told one thing by said sales manager and project manager during the deposit and then everyone had amnesia. They also rotated Project Managers very quickly, we had 4 within a year and each one feigned ignorance about our situation, since 'they weren't here'. I understand if you want to rotate people (though not at that frequency but regardless) then they should have a process for communicating information. We continually asked to speak to someone higher and we were told no. Finally, our lawyer, sent a letter to HQ and unfortunately, that is when we finally got action but it honestly shouldn't come to that point.

Our house was delayed multiple times and for weeks and finally months. It was like being at the airport and your flight keeps getting delayed for 30 minutes for 6 hours, it was that frustrating. We would have a closing date, it would be pushed out a week and it continued for about 3 months. Finally, we had a closing date that we were holding them to or holding money (again, it shouldn't come to that point but it did). So they were actually doing the landscaping on our closing date and did such a rush job it is embarrassing.

We did have a punch list post the close date and they were actively checking items off for about 2-3 months and then they went radio silent. We are in our 11 month and like others, have not been contacted about our 11 month check-in despite multiple emails, phone calls and in person chats with the managers on site. Our yard still needs to be re-graded, front porch fixed, drywall re-done, etc.

They do subcontract out the work, like most General Managers and some contractors are OK and some are awful, no one was great. We had a closet system company come in after the fact since they just provide wire racking and Toll's upgrade options are of IKEA quality at Tiffany prices and he commented that in the undercurrent of the contractor world, the good guys won't work for them since they pay and treat people so poorly. I can't say I'm surprised. Our drywall and landscaping appear to be done by either amateurs or my mother (who doesn't know what a hammer or a shovel is), hard to say. One would think that again for a minimum of $1M serious contractors would be employed.

Overall, our house is fine, not amazing but fine. At the same time, my sister used a private builder and built a house (albeit smaller but by no means small) and it is amazing. I would say that in true American style (and I'm proud to be an American) this is pure quantity over quality in a cloak of disguise of consumer beware. A massively disappointing experience that I do not wish on anyone.

On 05/31/2017, we were surprised to see that builder or the condo association put up a second sign on what seems to our part of property suggesting that the parking is reserved for the condo owners only. The first sign was put a few months back and a neighbor was able to get the numbered condo parking removed but it seems the builder and/or the condo homeowner association are after our parking again. This change doesn't just cause inconvenience for us but affects us negatively in many other ways.

Our property values will be negatively affected as the potential homeowners will see this as an inconvenience. Restricting us from parking in front of our houses is a big issue for all of us. Who asks their guests to park in the garage and enter the house from the backside of the house. Most of us have young kids and having the front parking makes us feel safe as we don't have to cross any streets to put them in the car. We have to maintain the fronts of our houses, water the grass and keep it looking pretty for the neighborhood. Condos owners aren't going to water the grass or remove the snow in winters. Essentially we will have to clean the front of our homes for someone else to use it while we can't. The only time we get to use it is when someone leaves a sales flier or something at our door.

We visited Toll sales office in SE Michigan several times. The sales lady was friendly and warm showing us model home and introducing various features of the model house which was very nicely built with great design. We were told that the house should be built and closed in about 8 month and assured us that on-time delivery is not a problem. They even worked to arrange us a nice "sign-in bonus". So things looked good, and we were preparing for the agreement signing. Given that Toll has good publicity due possibly to their aggressive advertisement, we were happy that we came across a good builder. And that's when the big surprise came in. As the signing moment came, we were told that everything was all set as discussed so it will be effortless to get things done. Then these were what shocked us in the agreement they prepared for us:

Home delivery time: instead of 8 months of delivery, it will be "completed normally within 2 years, plus any extended time period deemed necessary judged by the Seller (Toll), with any adjustment in house plan and materials solely at Seller's discretion". If any delay or other matter happened due to a wide range of reasons, including Seller management issue, labor dispute, supplier delay, etc., the seller would take no responsibility. Without a reasonable HOA rule book and description of what the HOA would do and how it is run, a mandatory fee ($1000) must be collected up-front and buyer must agree to contribute. Whatever put into the agreement will not be discussed and buyer must agree and obey, as it is supposedly decided by their lawyers. No negotiation will be allowed.

So our take on what the agreement would mean to us: We could end up waiting an uncertain amount of time up to 3, 4, 5 years(?) for closing. If anything bad happens to the house, delay of delivery, material, quality issue, and so on, all we could do is to wait and accept the fact. They can charge additional fees without prior notice. Needless to say, it would be wise decision NOT to mess around with a builder like this! If anyone could please share with us your experience, including thoughts about how reasonable this Toll company is, please do so. We will really appreciate!

At first, we have 2 warranty. One is 30 days and the other is 1 year. I don't understand why the builder only fix once. More importantly, I think the builder should give a good quality house. When they fix issue, they should make sure their fix is useful. How come they fix only once and don't give any guarantee if it works. Toll Brothers said it is a luxury house builder. Ridiculous! Look at the customer service. Can you believe it? Last but not least, this is not the only issue. There are tons of issues I can complain about!

What is extremely upsetting is that we purchased our home in a Toll Brothers Development of 400 homes to be built, they built 38 and pulled out because their sales were not brisk enough for the corporate ** at their home office in PA. Toll sold out to a single developer who is not capable of building more homes and keeping to the high standard of what Toll once was. We have now learned that Toll has done the same at 2 other Toll Developments nearby. The Toll Brothers company no longer cares about the buyers, it's all about the stockholders. It's sad because the development is starting to look like ** and HOA fees continue to rise along with Toll Brothers Corporate greed. Beware Toll Buyer.

Our real issue is the mold issue in all new homes in the development. We've gone through remediation, but after weeks of them finishing the job and getting them to repair the holes in the ceilings and replace our crown molding has fallen on deaf ears. All and I mean all of the new homes have mold. Most of our neighbors have or are hiring private mold inspectors and the majority have discovered mold in the homes. One neighbor is having his entire second floor replaced. Toll's solution - "keep your air above 78 degrees." We live in humid south Florida. That's not an option. They claim to have hired a NASA engineer, but given my mold issues you would think he'd want to talk to me and view my home. I think they lied to me about an engineer and have asked for reports. We've heard nothing. I called the city and they reported that Toll has not reported a mold problem. I had to report it.

I've contacted the media and a group of the neighbors are looking at a class action lawsuit. The benefits of buying into a high-end neighborhood is many of them are lawyers. My advice to others considering buying in PGCC is to hold. The air handling units in my home are 3.5 tons under what the square footage allows for. The problem is these small air handlers cannot keep up with the cool air requirements and are running constantly causing condensation to form and insulation in the attic (and main level too) to get wet. I had ceiling that were mushy.

Be mindful of the people charged with handling your warranty items. They are slow and unresponsive. I had to threaten them with their lives to get them to just show up for routine items. Then the work is always shoddy. We ended up hiring a contractor and spent three months and over $100k in remodeling much of the work that Toll did. Our guy told us there wasn't a square ceiling, wall, floor or anything in any room. This is true of Toll's approach to building your home - they are not square with you.

Toll also failed to inform us that there would be $120.00 per months sewerage fee and that neither the pool, clubhouse, nor the tennis courts would be usable for more than one year. Dealing with Toll has been frustrating and irritating to put it mildly and despite Toll's continuous assurance that everything would be taken care of, this has not been the case!! So here we are with a Townhouse (for which we paid $700,000 for) that has cracked walls/ceilings, squeaky wood floors, damaged cabinets and appliances, exposed insulation outside, cracked concrete, and numerous other problems.

Unfortunately this facility was not mentioned or disclosed in our contract. No one can support that this is zoned or legal to operate in this capacity. Unbelievable!!! Toll declined to buy back our home and The Township just comes up with excuses for their lack of accountability. So, we are left with a home where windows stay closed, fans on high speed and a backyard that has not been utilized. The best part, is Toll still does not disclose this facility in their present contracts as they have over hundred townhouses still to sell in this community.

I stood in the kitchen - no one else there - for over 15 minutes. Then Anna, with the most obnoxious, snooty attitude came out, looked at me like I was bothering her and said, "Do you have any questions?" In shock I said, "Excuse me. I'm a prospective customer. That woman told me to wait here for you. I've been waiting a long time." To which she responded, "Oh, come with me. I told her to tell you to come in the back office."

She showed me some models on paper and available lots. Honestly, I couldn't even pay attention because of how rude she was. She was even rude to a co-worker who walked in while I was with her. I was flabbergasted that TB would put someone like this in their front office to represent them when they are interfacing with customers who may spend $700k to over a million on a house. I'm so glad to have found this site. Now I can see TB has some major problems and I won't waste my time. If they are willing to have this person be my first impression, I'll see my way out. Thank you very much.

It soon became very obvious that Toll Brothers was not going to help us with even the most basic questions about the basin; questions like, "How deep with the basin get", "How long will water typically remain in the basin after a rain", and "How can we be convinced that water from a heavy rain will not end up in our house?" We independently got details from the city of Carlsbad and convinced ourselves that the risks were low, and continued with the purchase process, including picking exterior upgrades and even dropping off a $50,000 cashier's check. They sent us the final papers electronically to sign, and we signed them.

However, after we signed the final documents, we included a note informing them that it would be a good practice for them to help their customers understand these basins. Apparently, that statement broke the deal, they refused to sign and they sent back our check. We pleaded with them, but they refused to budge, making the ridiculous argument that "we would not be happy there".

After a few weeks of total shock, we swallowed our pride and started down the path of making an offer on another lot in the same development. We made a trip into the sales trailer and were treated badly again, with one of the sales agents effectively telling us that we deserved the way we were treated. That was it for us, we had had enough of the Toll Brothers' rude and disrespectful treatment. A few weeks later we bought a house just down the street in an established neighborhood.

It took the entire summer for them to finally finish the outside of our house. We had a punch list of over 100 items that they also had to address. With each thing they did an appointment had to be made meaning missed work days on our part. We would do this to find out that the replaced materials we also faulty and they never even opened the box to check item first. The grass was put in, in the first week of July after telling the building manager Mike to not do it now wait till Fall. The yard is still a mess today. Loads of bare spots that still have no grass. In having a professional look at the yard we were told that there is little to no topsoil and that topsoil needs to be brought in and then seeded properly. It was 16 months when they finally finished our original punch list.

The worst however is the way in which Mike building manager and Kelly his sidekick treated us. In the process of all the above happening our existing home did not sell. We were carrying two homes. We were forced to put our new home up for sale too. Our HOA rules allowed for 1 sign to be in the yard. As soon as our sign went in the yard we received a nasty email from Mike telling us the sign had to come out. Him and Kelly connived together to get the HOA changed to say no signs allowed forcing us to remove the sale sign from the property. This alone is scary in that where is this headed? If they don't like something they change the HOA.

When buyers would stop at the sample home and ask if any instant properties were available they would even lie and say, "No, nothing" knowing our house was for sale. The best however is that we had as interested party looking at our house to buy, it is now 2 years of carrying the two houses. The buyers went to Toll and showed them our list of extras and said, "What would it cost to build the house today." Mike went and gave them $40,000 discount off the extras of the house in order to come in under what we are asking for the house so that they would not buy our house but build with them.

Mike and Kelly are the lowest of low. They lied numerous times throughout the building process to us and continued to lie and be deceptive even yet today. A $600,000 + home should not be delivered unfinished with a punch list of over 100 items. In talking with neighbors each of them have their own horror story to tell. Several giving up on having Toll correct the problems and hired other to fix things right. Some of us don't have that luxury and simply feel that it is only right with the money spent that they do what is right. However we are talking about Toll Brothers now aren't we?

In a recent meeting with the city local citizens learned how close Toll and Master Builders Association worked with our city hall to allow development to occur willy-nilly here in our town. I am seeking creditable input from people who have complaints against Toll that I can use to support my concerns over having Toll build in such a sensitive area.

Not only are there construction issues that range from a cracked foundation to showers/toilets that workers used to urinate and defecate, but Toll, as the sole HOA representative, is allowing the backyard neighbor to keep a permanently installed basketball goal feet from my house. So the attached picture is the view I will be waking up to every morning from my master bedroom window. There is nothing "luxury" about this home and I have more trust that the roaches will survive Armageddon than I have in Toll Brothers. If I had to do it over, I would not have purchased a Toll Brothers house.

Bottom line, have your attorney read the contract, before you do anything, in spite of the high-pressure sales tactics. You'll be relieved, as our attorney said she had never seen such a one-sided "contract of adhesion", which basically allows Toll Brothers to do anything they want, even against your interests, and then hide behind their contract and "screw you". I can give specific names of salespeople who are particularly dishonest, or very naive, if you would like. So we didn't sign a contract, and happy with the other builder we chose. We figured the housing market is so hot in Northern California, they don't care and it's obvious, and the Toll Brothers construction manager is so inexperienced even the new homes are now falling apart!

I know there are posts about how customers are unhappy with quality or disappointed with other parts of their purchase at Toll Brothers but the deceitful, unprofessional comments and lies from the rep in Elgin, IL named Debbie ** are beyond what anyone should deal with when buying a home. Be cautious of her if you even think of buying a home there! You will be easily fooled like my parents and their friends were but hopefully the legal action will stop her!

It's just so frustrating. We planted some good fruit trees along the fence, got the back yard landscaped and now they come with this proposal. All what they say is we will replant those tree and if these trees don't survive Toll brothers will replace them. We don't even have sufficient place to replant them after landscaping now. I am sure they will try to squeeze these trees in the small space just so that they are able to save cost. We thought it was our dream home, but don't think it is any more now. Not sure how many more such surprises are in store for us in future. Totally frustrated.

TBI mortgage - division of Toll. Disaster!!! Turned me down at first. Kicked up a fuss. They gave me such hard conditions to fulfill that I decided "no way am I giving them my business." I'm one of the few who have a successful business, several rental homes and enough cash to buy the house outright. Just the way Toll and TBI is. BEWARE!!

I recently revisited this issue with project manager M.M., and later senior project manager C.F., in hopes that Toll Brothers would extend a concession to replace my countertops considering: (1) that my request to pick out my granite slab was met with a "no" (apparently a policy of Toll Brothers); (2) the vendor that supplied the granite sample was different from the vendor who installed the granite, which, according to M.M. ultimately "didn't matter;" and (3) the difference between the 12" x 12" sample is so vast that they are only the "same" in name (see pictures of my design studio selections with the backsplash above the granite sample in comparison to what my kitchen countertops actually look like). In the end, I was reminded that I had signed the granite addendum and that the correct named granite was installed and because of those two things Toll Brothers would not absorb the cost of replacing the granite.

As I am familiar with granite being a product of nature and the fact that variances in color can occur, that is the primary reason why I asked if I could pick my granite slab. I don't understand why Toll Brothers, while allowing customers to select options as small as cabinet knobs, at the same time wouldn't allow selection of something so expensive that is often a focal point in a room, but rather install it sight unseen (to the customer). I am completely dissatisfied. And Toll Brothers doesn't give a rat's a$$ about customer satisfaction because the contracts (and addendum) are written to limit their responsibility, financial or otherwise. However, granite addendum be damned, this all could have been avoided had I been allowed to pick my granite slab.

So, now I will be out of thousands of $ because I have started the process of having the granite replaced. I put down my deposit this past Thursday and measurements scheduled to be taken next week. I would NEVER recommend anyone to purchase a Toll Brothers home because when it's all said and done they really don't give a ** about their customers, only getting homes sold...

I was about to spend in excess of half a million dollars and was being chastised and second guessed. Perhaps there are people falling over themselves to drop that kind of money at their property but I will not be one of them. I will never work with an organization that tolerates or otherwise promotes people with this temperament. I expect a minimum amount of respect and decorum in an environment where such a significant life choice of the purchase of a home is being considered.

When our plans had changed and we no longer needed to move in the area, we asked to cancel our contract as NOTHING, no work at all whatsoever had been done. There were no streets yet, no excavations of any kind, no home floor plans had been submitted to the City, absolutely nothing had been done and they told us that we could walk away but they would keep every penny of the $35K plus we put down. We basically were bullied into buying the home but had hopes that it would be a good home, so we kept our promise and satisfied our end of the deal. The same day we purchased the home we entered the house just to discovered badly scratched hardwood floors that had been hidden from us during walk thru. Kitchen cabinets were also severely damaged. A backdoor was installed backwards, door hinges were on the outside so easy for anybody just to remove them and gain entrance to our home.

Within one month of moving in, we found a major water leak in our basement, there was a leak in our roof!!! Our home office was extremely cold so submitted a request to check and "improve" the insulation but they never even attempted to find the source of the problem. They just kept telling us that they had passed inspection and all was good. Consequently, we bought a personal space heater to compensate, and discovered that the lighting and outlet receptacles were in the same circuit and could not handle a small space heater. We'd lose power on our main floor when we tried to warm up with the office. Tired of all the problems we were having we hired a home inspector and among many problems he discovered that there was no insulation whatsoever in the office room. Unbelievable.

This builder only responds to threats. They will push fixing anything until they're caught and cannot longer escape their responsibilities but the aggravation they cause, it's way too much to handle. There are about 25 homes in the immediate neighborhood and all the houses have experienced same major problems. Please cover your bases and protect yourselves, your families and investment.

We will never build with Toll Brothers ever again nor buy an existing Toll Brothers home but if you want to risk it, please do hire a realtor and a lawyer. Do something to protect yourself. They know they have people right at the get go when home buyers put their huge money down deposits. We understand nothing is perfect and things happen but what made our experience even worse was the attitude of the builder. The same project manager became our warranty guy, they were way overworked, very inexperienced and it seemed that they simply didn't know how to fix, what to do and/or simply didn't care.

I subsequently lost arbitration and now, in spite of the fact that they sold the house they had built for me, retained all of my deposit money as well, meaning they recovered in excess of the original purchase amount, they have now filed a judgement against me to recover an additional $18k because of a condition in the contract saying that I owed an additional 5% at closing. So now they are looking to recover almost $30K in excess of the original price and have filed a real judgement on my current home. I believe that they have engaged in unethical business practices and it is unfair that they would be allowed to collect more money on the house than the original deal was for.

Warning if they come to your neighborhood they will make your life a horror. I now have mold. We have major leaks I mean pouring through the lights in the bldg non stop when it rains because they don't care about anyone but time is $$ and to finish their project. Where is the accountability? There is no one to complain to, if you call housing they all know each other it falls on deaf ears. I can only think this is a way to harass tenants out of their homes. How would they like to listen to blaring music at 7:30 AM, the guys used to bring their own radios. I had to along with the entire bldg run away from home the first 6 months. Now I was told call ____ don't want to wind up with my bldg on fire, he is ducking every call as my apt has an open hole to the sky, imagine?

They are NOT nice people to deal with. The only nice person ** is gone, the rest just run you over. Why don't they use union labor? There might be someone to call at least. Not professional, could care less about the neighborhood and I see how fast they put up the bldg it will probably fall apart just as fast.

Grout that was used was not appropriate material for this conjunction of shower and bathtub. Shortly grout was wear out and water started leaking. Being not aware of this poor jobs and what it can cause, we did not pay attention for cracks in the shower. Needless to say that grout had cracks all over the house in the couple months we moved in. The leaking water damage ceiling in the kitchen and I was suggested to fix it on my own expense. I feel that this is not the type of service expected from the builder and the name.

Meanwhile, the last tech that was in my home stated that it was likely that the doors would have to be removed and the platform where the water is puddling would have to be slanted inward in order to keep the water from pouring out onto the bathroom floor. With Toll, however, you have to fight with them in order to get anything done. I'm only listing two of the countless issues with I've encountered with my "so-called luxury home" and I would never buy or recommend anyone to buy from them again.

I felt it was necessary to bring this concern to your attention as opposed to addressing this locally since my previous attempts did not remedy the condition with my home. I have been the proud owner of a Toll Brothers home purchased in 2005 located within the Island Lakes development in Novi, MI. I recognize my home is now over 9 years old; however, we have had reoccurring issues with our garage floor concrete cracking and disintegrating for 6+ years with one ineffective warranty repair attempt. In my opinion, this is something a homeowner should never have to deal with considering we are talking about concrete. I have had three previous homes and currently own two in the state Michigan and the only home I have ever experienced this problem with is our Toll Brothers home. Ironically, the most expensive home we have owned costing us nearly $800,000.

Toll previously acknowledged this issue several years ago when warranty repairs were made (I apologize I don't recall the exact timing). The contractor who made the repairs at the time indicated that he couldn't cut into the concrete slab since it was a pretension slab and therefor only repaired a small section of the floor which was completely ineffective. The concrete is crumbling and to the point where rebar is now exposed. If this was repaired correctly the first time, I wouldn't be dealing with this issue at this point and I would not have wasted over $4,000 in having my garage floor epoxy coated twice.

I have attached a couple of photos so you can see for yourself that this issue is not normal and that the previous repair was completely ineffective. As previously mentioned, I have been proud of my home (and garage); however, the existing condition of my garage floor is an embarrassment to me and to Toll Brothers as the builder. My home is located within four homes of your existing model on the same street and I'm quite certain this is not how you would like to demonstrate your build quality on a structural related item.

I'm hoping I can appeal to you for assistance with getting this finally repaired correctly and restored to the original condition without having to pursue other actions. Please contact me should you wish to discuss further.

Air leaks round all the windows. Inches of water standing on side of house - was told by the warranty company to install gutters -- say what! Should Toll Brothers do that??? Musty smell coming from under the master bathroom tub -- the warranty company told us that they weren't going to pull tub because it would inconvenience the hometown... say what! We told them we were already inconvenienced and sick by the smell.... Toll Brother you NEED TO FIX THIS ISSUE.

The office area was ice cold -- we were told to leave the doors open. Come to find out the vent was drywalled over.... their inspectors did not even find that before closing. No air vent was installed in a closet -- we were told that was normal. However, the same home (Model Home) had a vent in the same closet. Why lie! Hardwood floor as so thin -- can not even get one sanding on them! They call it a luxury home and the enter way had a bathroom light hanging... this is a $653,000 home in Texas... come on.

Toll Brother was pressing for us to use their lender (who was part of Toll Brothers). Even up until the day before closing they kept pushing. The 2 car garage is so tight (small) you can not pull a car straight into it. Such a poor design. There are wires hanging outside the house -- we have ask several times for them to be covered. We were told it's not their responsibility. Toll repaired holes in wall with tap and plaster.. found this out when trying to hang a picture.

These are just a few things with this Toll Brother's Home. My family can not wait to sell this home.

All the problems happened right when the warranty had ended. So we ended up buying a home that is 38 years old and we have no problems now. I guess they don't make things like they used to. So buyer beware if you want to buy a expensive piece of junk, buy a Toll Brothers home, you won't be disappointed. Shame on you Toll Brothers for selling crappy homes to unknowing customers who are spending a lot of money on your homes. This should be considered legal thievery.

You will not believe what the repair man told me, he said it was not too bad. The water probable would not reach that area of the shower. I told him that the person who put in the tiles run out of tin set and use grout to finish. That is why they lifted. I asked him was his work going to lift as well, he said “no, I do good work”. We finish with ‘get it done and get out of here.’ Two days later the shower door left off the hinges. Too many problems to mention in this letter.

We have joined a law suit with 8 other neighbors. Toll Brothers asked to speak to us and I thought I would hear them out. The warranty manager came to our home and he try to tell us that suing them would not be productive and we would only get about $5000 when it was all over. He told us they would fix all that was wrong as long as it was under warranty. I ask if the two window behind where he was stilling would be fixed? Each window was discolored and had a hand print between the panes but one was cracked. He told us one would be fixed but not the one that was cracked. I was done talking to him.

That evening I wrote a letter to Toll Brothers corporate office and sent one to the warranty manager. In the letter I told them all that was wrong with my Luxury Home and that I did not want any of their workmen in my home. Toll wanted us to drop the law suit and to that I replied that I would accept $80,000 to drop the suit. Never heard back.

The only way to deal with big business is to sued. I have never sued anyone but Toll Brothers deserve to be told they cannot come into our state and treat us like we are not intelligent hard working people. I paid way over what this house is worth, that would not be so bad if the house was built by a builder with integrity. The only way they will learn is to hit them in the wallet. Best Wishes.

Forget the sides or back of your house....Toll provides the most minimal possible, unless you buy their model home. Weak roof pitch. Forget those steep arched roofs, cost too much for Toll. Cheap bermuda grass. It will be half dead and not look right next to your neighbors St. Augustine grass. Cheap windows and insulation. Bare minimum to comply to code "standards". Aluminum garage doors. Spend $500K plus on a home and don't get a cedar door? Ridiculous.

I could go on and on. Please, if you are looking at Toll, demand a better quality house. You will be happier and actually be able to sell it for what you paid for it in the long run. I've seen it in my neighborhood...Toll resellers can't sell when the customs are selling above market value.

Who in the right mind sign the contract as no one knows when you can sell your home. I was thinking this is a condition of rejection of pre-qualification, but TB mortgage is making it appear that they are qualifying me. This is simply to make sure they don't return my money they have sucked in, as in the contract it is written that they will have to return my earnest money if then I don't qualify. According to me I am not qualifying but TBI puppet mortgage company of TBI says I am qualified with the condition they know I cannot meet, basically they want me to file for bankruptcy after they have sucked all my money until the house is built. I DO NOT RECOMMEND anyone going to this cheat and misleading builder. I WANT my money back, so called 'Builder of the Year', but you have no value for customer service. This will be biggest regret of life.

As is required by Toll Bros, we had our landscaping design done as soon as we were able in the spring, keeping in mind the grading that Toll used to build the house up on the lot (12% in some places). When we purchased the lot, the lot was flat. When the house was being constructed the foundation stuck out of the ground 6 feet. We assumed that Toll filled and compacted the soil around our house during construction. Big mistake. We had a patio with pavers installed in the area directly behind the house. By the time it was finished, it was beautiful and we were so happy. And then the rains came. Apparently the gutter system on the back of our house was not designed to accommodate the mass amounts of rain that we got in the fall of 2013.

We had video of the water pouring out over the gutter and showed it to Toll. Of course they denied any responsibility for not compacting the dirt or the fact that the gutter was not large enough, and were told that the sinking that was occurring around our house and the caving in of our patio was due to one sprinkler head - even though the sinking was occurring directly underneath the runoff area of the gutter. Over a period of time our patio fell apart. Since it was still under warranty with our landscaper, he initially fixed the problem. The gutter remained and so did the problem.

The patio fell apart again and after going around and around with Toll and our landscaper, Toll finally agreed to fix the patio. Only this time we had to use "their" contractors. They would not pay to have our landscaper fix it again. They brought in their crew and they took apart 2/3 of our pavers and put it back together again. This time it didn't look like it did when it was originally installed. The pavers were not level, edges were uneven and pavers had gotten cracked and replace with pieces they were able to scrap together. But we weren't finished with the patio as it started coming apart again. Still Toll would not replace the gutter above the area that was sinking.

Finally, when we had some other work done on our upper deck, we instructed the contractor to replace the 3" gutter with a 6" one. It cost us about $350 for the gutter and installation. But the patio was still not right and Toll would not fix it so we had to bite the bullet again and pay our landscaper an additional $7,000 to come and make the patio look right. I am happy to report that there is no more sinkage in that area.

After taking care of the outside part of the patio, we have now discovered that the corner, underneath our deck, where no water is ever supposed to get in, is sinking! This is the patio that Toll installed during construction of the house. Our 4th warranty guy in 2 years stopped by the other day to take a look at the patio (and a window that was already replaced one time and seems to have blown again) and I just received an email stating that Toll is not going to do anything about the sinking patio - or any of the other issues because our warranty period is up. He sent me blueprints showing that it was attached to the house according to code. So why is it sinking? We will get to pay the landscaper again to make it "look right" but that is not to say that it will stop the problem. So you get a one year guarantee that your house will not fall apart...after that you are on your own?

We have had other issues with Toll as well. The surround sound system that we purchased from their subcontractor ($20,000) never worked properly. After too many visits to recall from their subcontractor trying to fix it, we finally brought in someone from the outside, only to find that we didn't even have the proper equipment to operate the system! It took the new company a few days (and an additional $3,500) but now the Connect 4 system finally operates as it should.

I could go on and on with the little things that Toll gets away with just because you are so sick of having people in your house that after awhile they wear you down to the point of just living with the smaller things. The first year it seemed like we had a revolving door of people in here doing warranty work. Shoddy paint job, plants that they put in your yard that die and you get to pay to replace later (one replacement - is that even a warranty?) uneven floors because if they fix it, you only get half new tiles and they can't guarantee that they will match the originals. We were told that the house was never going to be perfect. Well they perfectly got all of our money at closing and we didn't even get the key to our house (literally, we didn't get the keys to our house, they forgot to bring them!). We have spent over $20,000 in the past two years to fix things and make them as they should have done in the first place and it seems that we are still not done.

We did read some negative reviews prior to building (but after getting locked into their contract) and thought maybe some of these people were just being overly critical. Well now I must apologize to those people because they were telling the truth and we should have not gotten so distracted by the view and paid more attention to the reviews.

There is no reason a half million dollar house has a roof that doesn't even last 15 years. If you look on the Toll website, there are links to just about everything (Sales, Stockholder information, housing floor plans) except complaints from existing customers. You would think they would want to know about the problems people are having so they could correct them, but they really don't care. Once you are out of the warranty period, forget it. They also do stupid stuff like put the hot water heater right in the middle of the basement so you will need to have it moved to a better location like under the steps if you finish your basement. The electrical system is also a piece of crap.

I logged a warranty request with Toll to rectify the problem. They came back and said there is no material and installation defect. However Toll failed to see that the window they installed would reflect heat on to the siding which will destroy it. They contend that the heat is being reflected from my neighbors window which is completely inaccurate and also irrelevant since the this is a Toll community and the neighbor's house too is built by Toll.

Toll has thus far failed to take responsibility for the design and engineering flaw in this home. They should replace the siding and coat the window with material so that it does not reflect heat and light on to the siding. They are giving me the run around without addressing the problem. Surprisingly their warranty line has a disconnected number. Their warranty website has been scaled down to ensure that it does not provide copies of the original complaint. Finally the login information from their site disappears and no tracking information on the complaint is recorded. All pointers to be as evasive as possible. Their representative Mike ** does not respond to emails almost attempting to push us to the litigation route. Toll needs to own up to the design and engineering flaw they failed to foresee and make good the defect immediately.

Even before we closed, we went through 5 salespeople and 3 project managers. So there is no communication before, during and after construction. Here is how my review is different. If you don't believe me go to Sundial Rim Road and talk to homeowners. You will spend hours and days researching that $200 movie camera or that $3000 trip to Hawaii. So why not spend $300 for a plane ticket and 2 days of your time to research your million dollar home?? Seems simple but no one does it. It is well worth your time and money to buy a plane ticket and spend a day talking with Toll homeowners on Sundial Rim Road. Especially 10840, 10860 and their neighbors. But not one person has stopped by asking how the home or the builder is.

People are just buying like crazy because the market in Denver is "hot". But is it worth the trouble? Nope! You are signing a 30-year mortgage, people. Your kids will grow up here. My son's room has multiple electrical problems, garage door too small, wrong color cabinets, 2 leaks they are still fixing, trim not straight which they have tried to fix twice, I can go on and on. They don't use all UL approved electrical fixtures. If you don't know what UL is then Google it and read. I also have at least 70-100 emails in this entire building process which have gone unanswered.

Yes, I did read all these bad reviews before buying but I thought you know what.. They build thousands of homes, so what are 30-40 complaints?? I was wrong. They just plain suck. I would not want even my enemy to go through what we've been through.

To itemize all the issues would run me out of space. But a major issue for us, on-going, was 2300 square feet of tile that has 30 to 40 chips was installed and deemed to be acceptable. To spend the first 3 weeks in our new home trying to get resolution is crazy. And if Toll finally realizes the truth that it's defective/bad tile and/or careless installation, we will be faced with moving out to have it repaired or replaced. That isn't what we expected with a new home and I'm sure no one else would either. Some other issues include granite counter installed improperly; poor lighting that was replaced and left holes for insulation to fall through; cabinets not glazed properly; and damaged stone installed on the exterior. Virtually every area of the house from plumbing to electrical to finishes has issues.

If you want to know more of the issues before you sign up for a Toll Home, I will be more than willing to delineate them for you. Get a cup of coffee and a comfortable chair and call me at **. Toll Brothers is just another production builder and to call themselves a luxury home builder is outright deceitful. I'm not a disgruntled homeowner, I am an extremely shocked and disappointed homeowner who expected more. If this helps someone else not to have to go through this, that's great.

Each of those contractors determined that the problem was caused by faulty ductwork design. The same size (oversized) main duct running from one end of the house to the other. No dampers, no reducers and therefore any airflow generated was being lost in that large main duct. The maximum CFM value at any of my upstairs ducts was 22. All of the money that I spent on propane/electricity attempting to heat/cool the upstairs has been thrown away for over 6 years I got very little or no heating/cooling based upon Charles Klein & Sons' incompetence and Toll Brothers' poor management. I have attached a copy of what a well designed duct systems should look like (attachment: Good-Ductwork).

I have recommended to any neighbor experiencing similar heating/cooling issues, that they take a brief look into their attic to determine if they have the same large-sized main duct running from one end to the other, with no reductions or dampers if they do, they will have found their problem. One of our neighbors, Pete **, had similar heating issues, and has already replaced his upstairs ductwork. I have contracted with Peninsula Heating (Ken **, ** Seaford, DE 19973) to have my ductwork replaced at a cost of $2,950.00 (attachment: Ductwork Proposal). They are currently completing that work and they guarantee CFM values that are specified in the contract and based upon the size of the duct and size of each room.

I attended the White Creek at Bethany, Board of Directors meeting last Friday. During the meeting, I pointed out that my home is the only home in White Creek at Bethany that has two 3-Ton outside units installed, while every other home has one 3-Ton unit installed for the upstairs and one 5-ton unit installed for the downstairs. I have attached photos of my homes outside units, with additional photos of every other Chincoteague model in White Creek at Bethany, including the model home, some having been built before I settled on my home, and several that were built after my home (Attachment: Outside Units). In fact, every other home built in White Creek at Bethany, even the smaller sized homes, have one 3-ton unit and one 5-ton unit.

I am filing a complaint with the Attorney General's office, Fraud and Consumer Protection Division, relative to the fraud/theft associated with the switching of my 5-ton outside unit, with the 3-ton outside unit. If any neighbor has similar problems with Toll Brothers or Charles Klein & Sons, please let me know, and possibly we can combine our efforts and attempt to schedule an appointment with a representative of the Fraud and Consumer Protection Division of the Delaware Attorney General’s Office. During that same Board of Directors meeting, I mentioned that my home in White Creek at Bethany could have been the location for the next Wizard of Oz movie. I am attaching photos (Attachment: Blow-Me-Away) of the lower portion of my home relative to an issue discovered during the water mitigation phase of restoration being provided by C&B Construction Services (Craig **, **).

The first photo shows a section of the outer wall that has one foot of drywall removed (one foot was removed from the entire first level of the home). While the drywall was being cut, Craig and Dave both noticed that the bolts in the base plates of the home were not screwed down. Every bolt could be removed with only your fingers and some weren't even finger-tightened all the way down to the washer. Both stated that building code required those bolts to be tightened down to the extent that the washers would be imbedded into the base plate. These photos are un-retouched. Based upon this issue, and the one with the heating/cooling, I would like to know if Toll Brothers' onsite management did any supervising or quality control at all. I am filing a complaint, and photos, with the Sussex County Office of Building Inspection, Code Enforcement.

The liners and back splash upgrades looked like a do-it yourself home project. We had to have these re-done twice. During the repair, it took them 5 weeks to complete it. My granite was chipped, I upgraded my center island to caeserstone, that too was damaged. My doors were not properly sanded or painted and doors and hinges were damaged and dinged up. That too is a theme throughout the house. The baseboards to the floors have a consistent pattern of gapping, not small gapping but large gapping. Just recently, we had winds over 35 miles per hour, when we woke up, we had dirt blow through the baseboards.

I have been talking with 3 Toll Brothers reps, and at one point was assigned a "details" guy which I have not seen since our detailed walk through to create the repairs list in December and it is February. I have missing grout in all bathroom locations including areas where water should not be exposed to. We had a home inspector come in, after sharing those results they have been more attentive. I have made a total of 6 lists, and have walked the house at least 6 times to "finalize" the list, what is frustrating it is with the same people. The main construction manager and the warranty manager does seem to care and they are attentive and responsive. They have tried to get these repairs done, they almost have to do the work themselves to get the work done right the first time. I think that who they contracted with does not hire the best workers (subcontractors) and they do not do good or quality work which probably costs Toll Brothers more money and time as well.

It has been an emotionally exhausting experience. My family and I just want to enjoy our new home. We have a pretty extensive list that we are working at each week but it will be a few months before we can settle in and feel comfortable with hanging things, etc. For the money you pay for these homes, be sure that you fully inspect your home before moving in. We upgraded our master shower and the shower pan floor needed to be done, it cut my husband and my daughter's feet. Had we done a more detailed walk-through, we would have waited to move in and had the large repairs done, caulking of the baseboards, replaced doors, paint, repaired liners in the kitchen, dry wall patch work throughout, you name it we have to have it re-done.

We purchased a new build so that we would not have to renovate with a young child (2). Had we have known the work we would have to go through to get our house done correctly, we would have made a different decision and purchased a resale and hired our own contractors to do exactly what we wanted them to do, with quality. The quality is the most disappointing part of this purchase. I have spoken with several neighbors who have been going through the same pain. I highly advise that you talk to the neighbors before you put your 20% deposit down. Once your deposit is down, it is difficult to pull out of the contract. I also recommend that you do the least amount of upgrades so that you are not disappointed with the end product. There is a mark-up that you pay using the builder's vendors, you can get these things less expensive and you will be able to get the quality. Be sure to do your homework. Do the big things like a 3-car upgrade and items that are difficult to install later. Save your money and save yourself lots of disappointment.

His attorneys have jerked me around for years in an effort to get out of fixing my house, despite the fact that it is completely unmarketable without major repairs. The Tax Court of NJ has assessed my "new" Toll Brothers house at $25,000 FOR SALVAGE. Despite Toll's claims that they build quality, if you do your homework you will see that many, many other Toll Brothers homeowners are just as dissatisfied as I. THINK LONG AND HARD before going to contract with these people.

Since we moved in, we have since found deficiencies throughout the house and received emails from Greg **, Project Manager, stating that the deficiencies are "within acceptable error margins". Additionally, we discovered that even though the sales contract stated that our house would have "stone accents" we found that the house really had cement painted to look like stone. When we inquired as to why this painted cement replaced the stone we were sold, Robert Flaherty, President of Toll Brothers Arizona stated to us that if we actually received the "stone" as stated in the sales contract, it would have cost an additional $50,000. No replacement was offered.

We are also unable to use our front entrance when it rains since the vestibule floods and our backyard floods when it rains as well to the point where the pool equipment is in danger and the walls are showing flood lines. Finally, while we have been in the house since August, it is now December and our initial walk-thru item list has not been addressed let alone all of the items we discovered since actually moving in. For the record, Toll Brothers nominated themselves Luxury Home builder.

The staff at Bellmore Hall in Charlotte NC (28226) is so unknowledgeable with every single bit of information that I honestly think a 3-year-old could run the operation better than the people we have dealt with. The woman who is in charge at the design studio - located in Marvin, NC (about 10 miles from Bellmore Hall) was the most unpleasant and unhelpful human being I have ever had the displeasure of meeting. She frowned during every meeting and acted as if we were putting her out. This is her JOB! Then to top it all off, she submitted the wrong paperwork for our final selections.

Needless to say, since construction began, my husband and I have had to go by weekly to see if everything was going as planned. There hasn't been one time that I've been by that something major is wrong -- beginning with the wrong cabinets installed in the master bath, the wrong cabinets installed in the kitchen, the wrong siding was put on the outside of the house, the wrong paint color was painted on the walls in the great room, no doors were installed for the study room (I work from home, that's a must)...and the list goes on and on - I'd be typing for the next few days if I listed everything.

My husband and I wanted to walk away at least 30 times during this process, but Toll has at least 10 % down from us towards the home and the cost of getting attorneys involved would be even more. So instead, we're sticking it out for what we hope to be the final weeks of this horrible experience with intentions to never have to deal with these people again once we move in.

Toll IS SCREWING THEIR SUBCONTRACTORS making them take a 20% pay reduction or lose their contracts. Many subcontractors are using skeleton crews to get work done. These people are untrained and sloppy. Why bother making your walls and doors square if we're not going to be compensated properly? It gets better... They demand that we subcontractors ONLY purchase our materials from a lumber/drywall/hardware supplier who owns the land that Toll Bros. purchases to build your homes on! And their supplies are of crap value! That's why everything warps and falls apart. POOR QUALITY.

If Toll doesn't make the desired quarterly profit margin... they don't pay us at all, until the next payroll cycle. Due to many complaints from other subcontractors about their devious vendor payroll system, Toll is now demanding that we hire their own payroll distributor or lose our contracts. So, now we're incurring another $80.00 a week, Toll Brothers profits from paying us, when and if they decide to finally pay us. Make sense to you why your homes are thrown together like they are? Toll Brother's Greed. My advice: Hire an independent contractor. You're welcome.

I just spent $1k with a plumber to have the cheap low grade plastic sump pump replaced that did not work. I just had to have half the innards of the toilets in the house replaced. Virtually every sink/faucet throughout the house is a low grade Delta brand, and I've had to have the canisters replaced due to leaking. The jacuzzi tub in the master bath has leaked through to the dining room below and ruined the ceiling as well as my wife's butler to the dining room set. They use the lowest grade, cheapest garage doors and garage door openers which, shockingly, I've had to replace.

It's just so disappointing and pathetic. Toll should be sued out of business via class action from all the homeowners they have ripped off and stolen their money in return for the complete pieces of ** they deliver. So many aspects of our house were out of code or just very poorly put together by the low end jobbers they employ. My list could go on and on, don't let it become your list too. Avoid purchasing a Toll Brothers Home at all costs!

We will ultimately be moving in at least three months later than was promised. We've been lied to over and over again about every material pieces of information. At this point, we're just really disheartened by the entire experience. There are tons of other things I could write about (and have written about a little on my blog), like how much more the house ends up costing beyond the base price (despite being very budget cautious in our dealings with them), but the delays and dishonesty are the most notable parts of our experience.

I know that delays are common and to be expected when building a home, but in our case, they were completely unjustified and unexplained. There weren't labor or materials shortages or bad weather. Toll just took their sweet time and didn't mind going months over when they had promised, even though doing so was completely unavoidable and has cost us a great deal of money and heartache. They build a beautiful home and we're in love with our subdivision and neighbors, but I really don't think we would go through it again if we could press rewind and start over.

They scheduled the closing for December 8, and on the night before, they called/emailed to tell us that they still need more time to work on the mortgage. Mind you, by now, we have renters who were scheduled to take over our place. We had services shut off and scheduled for turn-ons at the new location in Northville. They increased the price of the house by $25,000.00 from the initial signed agreement and also came up with a million excuses, so we don't take delivery of the house. They said that we needed to bring $126,000.00 to the table on the date of delivery or we can't get the house.They also sold the house before giving us our 35% downpayment back. They ended up selling the house, and now, we are out in the cold without a home.

Buyer, beware. They will make you sign on a document that says that you will owe them a certain amount (in the thousands, ours was $86,000.00) whether or not you take delivery of the house. I don't recommend this company at all.

The monogram microwave was replaced with a new one and I didn't test it as it was new. After the guy left, I wanted to heat the milk and the milk remained cold. So I had to call my Toll Brother agent again. He brought a microwave from a model home. Now, I am in a dilemma to have the old microwave which costs less or have monogram again ready to face the repair again. I don't know what to do. My monogram dishwasher is not cleaning my dishes and I have to clean it in the sink myself. When the mechanic came, they said that the water temperature is not right and I have to use only cascade. I tried using cascade but to no use. Without even testing the temperature, the next mechanic said the same thing.

I am tired of the GE Monograms. The microwave doesn't work and the dishwasher doesn't clean the dishes. I was unable to use the microwave for a long period of time and I had to be at home when the service guy came and I was told that GE will not compensate for lesser model.

Toll is saying they will not fix the leak as we have a seat installed in the standup shower and so the leak is due to the poor workmanship on the tile installed. We had called 2 other professional and have them diagnose the problem and they say it has nothing to do with the seat installed (seat was installed since last 10 mos and we never had leak until they replaced the tub and moved all the tiles) as the part underneath has not cracked whatsoever and it actually is saving the tiles. Toll homes are so expensive but they use such cheap labor and poor workmanship. As a consumer, we are so frustrated and stressed out. We just need Toll to acknowledge that when they reinstalled the tub, they messed up our tiles. Not able to use our Master Bath standup shower since last month or so.

Theses homes are so poorly built that siding blows off the homes when its windy, if u open the back door the stove provided with homes pilot lights would blow out.