Toll Brothers Reviews

Once you sign the agreement of sale, the sales staff is useless, yet they control the flow of information to the construction folks, which makes absolutely no sense. The people in the Design Center do not communicate with the construction people. For example, you could buy something at the Design Center and no one will tell you (until it's too late) that it is unavailable or will not fit in your home. In fact, the Design center folks were downright rude and unhelpful. There are just too many people involved in the process and no one person coordinates everything. I'm not even going to discuss the mortgage company, which has its own share of incompetents.

Let's face it, sometimes you don't have a lot of choices when you are wedded to a particular location. We had that problem. Not many builders (two actually) to choose from. So the house was finished late, had numerous construction defects and has a long list of warranty items. Will we ever be happy with the product? Time will tell, but I doubt it. If you can avoid this builder, do so. If not, hire your own independent inspector to find all of the issues you won't necessarily notice. The cost is well worth it. Document every conversation. Leave ample time for delays. Be prepared to fix certain things yourself after settlement. Try to find the one construction person at the site who cares, and establish a good relationship with that person. Do not hesitate to call the corporate office for help. If you are looking for an enjoyable experience, try Disney. This will not be it. If moving were not such a terrible experience, I would sell the house tomorrow.

6. The grout in the downstairs tiles has been caving in and causing holes in between the tiles.

We have tried working with the company for the two years we have been in the house and have been pushed to the side multiple times. I would not suggest buying with this company.

Fast forward to the meeting date for Frank's development. Dani, Zoë and I walked into his sales offices and the first odd thing I noticed, Frank (** male) said, "I didn't know you were still coming." Never mind the fact that we were 5 minutes early for our scheduled appointment. It was also strange that he wasn't being welcoming (didn't offer to allow us to sit, no offer of water, nothing). The two, ** women, also in the office, glanced at us without expression and wouldn't speak even after we attempted to greet them.

"Why wouldn't we still show for our scheduled appointment when it was confirmed earlier in the week?", said Dani. I told Frank we are in from NJ and that this was a buying trip, so he wouldn't think we were tire-kickers (not serious about buying a house). Frank had a constipated grimace on his face and said, "That's what I was afraid of." That's when it got real and I understood, within a few minutes, exactly what was happening.

Huh? What could he possibly mean? Frank went on to tell us that he was told that there were so many houses being built in Florida (which is true) and such a shortage of resources and supplies (also true) that he was told that they could only sell one lot/house in both Toll Brothers communities we were seeing. Told us he couldn't sell us that lot to build a house because there were hundreds of prospective buyers on a waiting list in front of us. Remember, we had a scheduled appointment and he was super-nice on the PHONE with Danielle. He never reached out to tell us he was forbidden from selling anything else...that there were hundreds in front of us...that he would need to cancel our appointment.

Then, Frank told us if we could find other builders who had availability and were able to sell to us, we should jump on that and buy elsewhere. WHAT? What salesperson tells pre-approved, non-contingent buyers that they should buy a house from his competition? As we turned to leave, I let him know that's what we intended to do and that I didn't need his advice. We checked with Taja, the ** sales agent at the other Toll Brothers community, and she told us that no such meeting nor mandate took place (only one home could be sold in the area). She told us she'd still sell to us but at that point, Dani and I were angry with Toll Brothers and wanted to move on.

Yes, the real estate market in Florida is cray right now. Yes, there is a shortage of labor and lumber. Yes, the supply chain is backed up. Yes, we were discriminated against as soon as Frank saw us in person. There's no doubt in my mind that he didn't want to sell to ** folks with his limited inventory. This is why he lied about the edict. This is why he kept the appointment with us (thinking we were **). Hell, this is why the man didn't offer us a chair, water nor access to bathrooms. This is why the two women in the office wouldn't smile or return the standard greeting when we made eye contact. Yes, we were still able to purchase from a great builder. Oh, and yes, Dani and I have identified senior leadership at Toll Brothers (via LinkedIn) and will be sending them a scathing email about our experience. I also filed a complaint with HUD. No one from leadership has replied to my attempted outreach. Buyer Beware!

3) issues with hot water/floors & kitchen cabinets.

3) and for some fixes, they give work orders to their subcontractors & don't even care to do a quality check on the subcontractors work but just close the tickets

This is called "warranty scam" #warranty #scam. So buyers, my honest suggestion to you, before you make a deposit, talk to the homeowners of #Tollbrothers recently built communities anywhere in USA. #dontbuy #tollbrothers #home

We discussed with the Project Manager and were told it was "not a problem" that the main entry dimensions had been materially diminished, that Toll Brothers is not obligated to build the home pursuant to the architectural drawings (meaning the architectural drawings for our individual home, not the renderings on the national website), and that no solution would be offered. The Project Manager went on to say that is was my fault that the entry dimensions had been diminished because I made a $16,700 exterior stone upgrade and that it wasn't Toll Brothers responsibility to disclose or advise that the dimensions of the entry would be materially reduced as a result of this expensive upgrade (at no point in the process did a Toll Brother employee say, if you make this expensive exterior stone upgrade, your home entry will be materially smaller). This is not the first issue in our build process. At this point, we aren't looking forward to living in the house.

Also I was honest enough to tell the Sales Rep that I'm also in the waiting list of other Toll Brothers community then she helped to get the final response and within24 hours of my appointment I confirmed back with the Sales Rep of the community that she is representing that I will continue with you to get the home and what are the next steps. Following this communication I got an email Next day (over 48 hours from meeting) with documents for community and New pricing which was 25 - 30K more than communicated to me. When I asked for price increase without any notice I have been told that price increase can happen at any time. on being asked does it change for existing customer with whom you already communicated the price I have been told that's the management decision. Now I have been told:

2. Not respecting the Price communication.

It hard to believe from such a reputed builder whose intention is NOW to capitalize on the market situation and which is throwing some new prospective home owners away because of high prices. This will make the market worse not just for new buyers but increase in Inflation. Be aware Guys and want to inform you. I made a wrong decision to go with Toll brothers but if any of you have a choice please stay away from them. Good luck in your finding a new home. Thanks.

Their buildings and houses are not fit to live in. They possess poor architecture, inappropriate design, and overall inferior construction quality. What Toll Brothers does is show consumers/buyers a lovely model home that is well decorated and staged with all the bells and whistles. But beneath the surface is nothing but defective construction that will erode very quickly and wind up costing you a lot of money to fix. STAY AWAY! They are doing this all over the United States under their City Living, homebuilding, and other subsidiaries. They do not deserve to be in business because they are nothing but liars, manipulators, fraudulent crooks and sinister thieves.

The entire corporate office is full of depraved and demented individuals. You have been warned. Again stay away and do your research on them. You will find that Toll Brothers misrepresents itself and its brand- they severely miss the mark on luxury. They are deplorable, disgusting, and a compete disappointment. Also, their warranty is a joke. They do not fix things properly and they lie their way out of their construction flaws and defects. I can not stress enough that this is the worse home builder out there- they have a superficial charm, but at their core they are a sinister corporation with no decency. They are doing bad business all over the United States and they know what they are doing to people. It is really sad that they are getting away with taking advantage of people and screwing people out of their money.

Furthermore each new construction build, Toll Brothers provides an order request to TSI (framing facility), conducts reviews of the Sales & Settlement Worksheets, Reviews of Production Flowcharts, Exception Report Reviews, Construction Duration Report Reviews, Quarterly Closing Status Report reviews for the periods or duration of the construction of the new home to include they review the Sales Flow Charts, Design Studio Flowcharts, Warranty Reports (Dashboard) Reviews, Permit Tracking Logs Reviews, Contract Status Reports Reviews, Construction & Warranty Repair Expenses Reviews, Build Pro Reports Reviews, Builder User Performance, Late Active Task Report Review, Template Overview Report Review, and the Customer survey after settlement review.

We feel really bad for all of the victims of Toll Brothers, and if you want some factual substance to bring to Toll Brothers, just mention my name, Sean **, Collegeville, PA-Kaitlin Dr or Lot#6, Preserves of Providence to their chief legal counsel and attorneys in Horsham, PA. I can assure you Toll Brothers will be delighted to see how far our family's nightmare has traveled.

I took pictures and sent to them with best intention for them to make replacement for those spots (Huge deficit frame)! However, they stay as elegant as possible and very much ignorant, and told me there will be a quality check, indicating that I was worried too early. When I was scheduled to go design studio to choose options, it was a total blow out. They told me those ones in model homes are not available to choose at this stage, I should have told them before I signed agreement! The thing bothers me the most was their arrogance and ignorance. They totally fail to give any care about our concerns and are very reluctant to make any efforts to seek for solution for us. We don’t see quality of materials, workmanship, neither work ethics.

The issues I have had so far in 1 year since purchase: Cabinet doors in the kitchen falling off, front door lock came off twice, the backdoor does not latch properly and opens for winds at night setting off the alarm, my edge of the garage is left sharp and higher than norm and has popped my car tires, there is a crack in the bedroom ceiling, the grout in my bathroom stall is coming off, have noticed the finish of the tiles and grout in the bathroom is mediocre, nail sticking up in the floor where bedroom connects to the hallway, front lights not working. The pinnacle of all of it is the street name was provided wrong to the maps team and none of my mail and packages get delivered and I had to correct it with UPS, USPS, FEDEX, AMAZON, GOOGLE maps etc.

Again, the warranty service took care of most of house issues (minus the maps issue), but I have lost all respect for this brand name from this experience. I am a single woman buying this condo after a divorce and I had to find a place quick and I didn't have second thoughts choosing to go with Tollbrothers, because of the reputation they have overall. But I am quite disappointed and wish I had reviewed other options too. Lesson learned.

A nail in the bathroom molding over the years has now developed on the inner part of the door making a hole in a fake door. All outlets are either painted into the sockets or not even screwed in so when you plug into the outlet and then pull the plug the entire receptacle comes out of the housing. We just this past summer found out the backyard spigot was capped in the wall since built another $250 to hire a plumber and a new hole in a finished basement wall. The list just goes on and on squeaky hardwood floors built on top of a silent floor and steel beam construction. Buyer beware, I have always wanted a toll brothers home. I am extremely disappointed!!!

To be frank it was not all smooth sailing from start to finish because working with them for so many months with some changes in their team and a few missed communications here and there, then dealing with the coronavirus pandemic took its toll on all of us...but this team persevered and was able to help fill the small gaps and build on and strengthen our overall experience.

What makes me write this review is the vengeance nature of the person who take opportunity to all police and state inspector to bully the residents. However we are not affected, but not have any kind of respect to the residents who brought these property with hefty price than market is very disgraceful. I hope and wish Toll Brother's management to do better than this, otherwise our bad reviews will be all over the internet. I would never recommend them to friends or family (or even my worst enemy). They getting ready for Brookmeade neighborhood who will be managed by same person, for anyone buying a property please be cautioned. DO NOT PURCHASE A HOME FROM THERE.

Managers do not communicate with the owners what is the plan for the lands around your property or the time frame. They don’t ask your permission or give you a chance to discuss your concerns. They are very arrogant. Toll brothers think they own their clients and the properties that already were sold. Another shocking truth is, before you move and without your knowledge they steal and sell the topsoil of not only your property also all of your surroundings. Good luck landscaping and having plants grow and keeping them healthy. Very unprofessional, zero customer service, ignorant people running the Toll Brothers.

Also please you have to pay 1200-1500 yearly maintenance cost for this community. Once you negotiate the price, please use your own inspection company prior to closing. Based on my own experience, Toll maintenance will not fix anything after closing. They will come up with many excuses of not solving the issue. They will say 2 year warranty/10 year structural warranty and, "We will fix all issues after closing." Please do not believe on their words and eventually its a loss for you as those are sales pitches and they want to close the homes and move on to the other customers.

One you become homeowner you have to deal with maintenance as they are many flaws in the newly built homes. They will come up with preconditions that, "We will not fix any issues" and often give wrong information and procrastinate the problem. Once you reach 2 years they will say your service tickets are not warrantable and you are out of warranty. Please make sure you factor maintenance problems as part of negotiation and try to lower the Home price. The maintenance issues will easily cost you 20k-30k and you have to pay from your own pocket and builder will not fix for you.

Also, after the vegetable sink was installed in the smaller island in the kitchen, we found out that they neglected to run electric power to the island and had to dig up the kitchen floor to run the power. Also, after selecting 5 slabs of beautiful granite for our kitchen countertops and island, the fabricator did not measure the curve of the main counter properly and still installed the countertop even though it did not fit. It actually was flush to the drawers on one side and hung over the other side by 3 1/2 inches. Needless to say, they had to cut the granite off and redo the entire kitchen island. When they re-installed the granite they polished all areas of the granite except the 2 seams that they epoxied together which left a 4' wide dull area that they have still not been able to fix after multiple attempts.

Also, we spent $80,000 in their design center for all of our upgrades including 'custom cabinets' throughout the house (4010 sq. ft). The self-closing cabinets have had continuous problems like chipping paint, bad alignment, self-closing drawers that don't close properly. We have had their 'warranty' folks out at least 4 times to fix things but now the 2 different cabinet companies that they used are no longer in business AND the Warranty is up...

Perhaps most disturbing is the fact that Toll Brothers has not finished the streets in our development and the roll curbs that they installed are so steep and high at the 'driveway entrances' that all of the homeowners in our development have complained about vehicle undercarriage damage due to scrapping as we try to get into or out of our 'driveway entrances'. 18 of the homeowners have purchased rubber-bridge ramps to try to eliminate the problem. Unless you have a 4 wheel drive vehicle you will scrape the front air dam or suspension of your vehicle no matter how careful you are.

The last home in our development was completed over 26 months ago and the final street Cap Coat has still not been applied. So in addition to the vehicle damage, some cars also have experienced damage to the side of their wheels as they try to park in the street (which still has a 3/4' concrete gutter lip.) A city building inspector truck actually popped a tile when it hit the gutter edge.

Toll Brothers posted a performance Bond with the City as a requirement to build in our community and now the City is looking into exercising the Bond to complete the development properly. The HOA has discussed filing a lawsuit against Toll Brothers but because everyone signed an arbitration agreement, we will now have to consider 50 separate Arbitration Hearings which could drag on for years... meanwhile, Toll Brothers has moved on to their next development. Be very, very cautious about buying a home from this company.

The project manager said it's because of “the sun... They will even out.” The AC units were not installed properly, and just a little over a year, we had to remediate as that problem caused mold. We even had the ceiling leaking at one point due to roof issues-and called them immediately. I am now having a bunch of cabinets (which were an upgrade) fixed and resurfacing the pool! They also used cheap paint, so I had the house repainted with better quality paint. They should just tell you from the beginning- “we did crappy work and you will need to fix things.”

In Connecticut, the Toll management is definitely subpar and corrupt. They have numerous issues with violating construction codes here in CT. They once got banned from constructing any new properties until they got some of their issues worked out to satisfactory standards. The landscaping fluctuates by each community. Here in Prospect, CT they hire the cheapest landscape management. All they're good for is cutting the grass. The majority do not speak English! They're all of Spanish descent. The landscaping company Precco does a terrible job at planting trees. Each time they do they plant it without putting the right top soil on top of the roots. So they barely have a chance to grow enough roots into the ground. The consequence of this is the tree gets infected with bacteria, doesn't blossom correctly, or do its nature thing!

Precco also does not water the plants in the summer time. Numerous trees around my complex do not receive the right amount of water. In the summer time it gets hot and like humans the landscape needs water and that includes trees! Not just peoples outside garden. There is a high turnover rate of residents. Primarily because the HoA governs day to day work around here b/c it's cheaper from a corporate perspective to have them do it as opposed to Toll corporate. The HoA increases prices each year. While I guess that's expected the problem is how is it worth it If they're not doing their jobs? Most folks who live here are on fixed income. So if they don't get the living experience they want a person won't remain here because of the price increase.

I tried to explain to Toll CT Management it be cheaper to place Solar panels on top of roofs. The lady who answered the phone said "That sounds expensive". Right, yeah that misses the point completely. If you're a good company a business wants to have a long term and happy customer. Solar is dirt cheap to install these days and ends up paying for itself. If they let people save on energy savings it see more residents remain in Toll communities if they can have the money earned by solar through net metering policies and other benefits a utility or government may provide.

Also the one in Prospect, CT has been experiencing car thefts. They have two front gates and keep the back construction gate locked. I have been trying to say it be a lot cheaper to have a Solar mounted TV camera installed that can record the faces and license plate of anyone entering or leaving the complex. Some of the tenants have racial bias as well. I am a thirty year old white man and the Covid-19 epidemic caused most of us to be unable to get a haircut. This insane lady thought b/c I had long hair I did not live at the complex. She could have asked me if I lived here and, "Could you please show me the license." But no, she proceeded by blocking me from going into the gate to get into the complex. That's actually an illegal thing to do. Imagine if I were African American? She probably would have called the Cops! I saw the same person again after I got a haircut and she did not even recognize me. Funny riddle.

The time passed by we didn’t heard from sales office regarding any future info including contact, and of sudden last Weekend, the sales told us another buyer signed contract, where is our contract? As the deposit day, we already told sales we did lots of homework, this the model and lot were our final choice. I can’t believe that the big company like Toll Brothers do business that unprofessional. Very disappointed!!!! Anyway, they leave us no choice but withdraw. It is not Worth to continue. Hopefully, they will fix their problems in the future, hire qualified employees to work there.

Brand new cabinets in my kitchen are all damaged and when I ask for them to remedy all these faults they simply ignore me. Today was the most upsetting as they have a detailed information sheet on my front door detailing the requirements for workers to be in the house. One requirement is to wear a cloth mask but there was a worker in the home Today putting up the backsplash with no mask. I am now concerned who entered my home during this COVID 19 pandemic. Another concern is my front daughter has white streaks going through the black paint. The corking around the windows is extremely sloppy and very unprofessional. Please beware before wasting your money.

We closed on our home in July 2019. We had 26 punch items promised to be completed before we closed but they were never done. We were forced to close and since have informed Toll Brothers of the 25 more new missed punch / warranty items, but these have never been addressed either. Toll Brothers has been aware that since we closed last July 2019 I have had my mother-in-law come to our home for 30 straight Wednesdays from 8:30am to 5pm so they can schedule trades but Toll Brothers & Toll Brothers Warranty either cancelled, had to reschedule or just plain never showed up without any calls but let me be clear all the items are still not addressed and my mother in law has wasted a total of about a month waiting for someone to come complete the construction of our new home. Many various supervisors have come by during this time to check on trades work but there was never anything done so they just keep apologizing.

Toll brothers building / warranty process is a huge problem. They do not honor their word. They are not customer focused. We realize our home is being built by trades but thought the Toll Brother management would be more impactful to the process. Their customer service / sales personal on many times has said they escalated my many grievances for the unfinished home to corporate, but NOTHING ever gotten done so it was just lip service.

Today (March 4th, 2020) the trades were scheduled to finally come to complete 50 items between 8am-5pm but because my mother-in-law was not there until 8:15-30am they cancelled the entire day this morning. They do not know when they can reschedule in the future and tried to make me feel guilty that they may be charged for the 30mins they were waiting. Again, you can see they are not customer focused. They are not about resolving urgent issues in a timely manner that were their responsibility and now I have to wait even longer to finally take a shower in our upgraded master shower after 7 months.

Wow Toll Brothers Coastal Oaks management / area managers / corporate leadership where are you in this process & can you please get my home completed now (especially the basic items) that we paid you in full for in July 2019? Your move toll brothers here at coastal oaks, are you going to finally come complete my home with quality and the same since of urgency you put on me to close 7 months ago?

I plan to update this review that I filled out along with many other sites across the internet in hopes to get the urgent attention that my unfinished home of 7 months deserves, plus to help create more awareness to help others possibly thinking of buying or recently purchased what we have experienced, what we hear from many others in this community Coastal Oaks (that this unacceptable construction process is common) and that we feel is very bad business practices from Toll Brothers during their closeout of the Coastal Oaks community. I wish I never had to write this review, but Toll Brothers left me no choice!

The house is not build per design and specifications, severe damages to several areas of the house, upgraded items are not the same as shown in agreement and damaged. The front elevation and interior designs are not the same floor plan and agreement. The front door's keypad didn't work and they couldn't fix it for months, I replace it myself. The heating systems wasn't working and it was freezing inside, had to call a local technician for emergency service in the middle of night to get it to work. The Security Alarm system doesn't work at all.

Countertops are damaged, floor tiles are uneven and have severely scratched everywhere, bathroom floor and wall tiles have permanent stains all over, wood flooring is awfully damaged, kitchen cabinets are damaged and not installed per spec, the cooktop is not the same brand as the other appliances installed, walls are not straight, floor makes noise, front door and garage door is damaged, the front and back yard is not leveled and water puddles everywhere. The interesting thing is that most of these issues were reported several months before closing, they kept promising that the house will be build per signed agreement and all defects will all be fixed by the time we close. They also lie frequently.

23. All lumber looked like the lowest grade possible. It also sat exposed to the weather for over a year. Entire build took about 2 years.

We have built other custom homes and will never build with Toll again!!

A couple of points I understand better now: first, signing the contract and paying the down payment basically means you have already bought the house -- the closing is just the final formality. Our contract gave Toll 365 days to deliver. You should expect that that's how long it will take. House prices fluctuate and a year is a long time. If prices rise, you've gotten a great deal. If prices fall, you've lost real money. Just as if you owned the house for a year.

We had a lawyer review the Toll Sales contract. We had an inspector examine the house right before drywall was put up. And we talked to the County Planning and Zoning office and the County Building inspectors. All said to us that Toll was not perfect, but they were one of the best builders in the county. And the first year, Toll came numerous times to work on fixes and adjustments to our house. Yes, we did have to push to get some things done right. But I expected that would be the case.

Did we make mistakes? Of course. For example, I wish I went through the options list more thoroughly. After the development was finished, we found out from neighbors about options we didn't even know were offered. The salespeople really made it difficult for us to see the full option list. I guess they were afraid we would price ourselves out of our mortgage approval limit. In any case, I wrote review because I thought my experiences might be helpful to someone else. Best wishes.

I have taken time off and rearranged my schedule in order to be present for the workers who are scheduled to arrive and no one ever shows up. This is unbelievably frustrating. So be aware, if you are okay with the house as is when buying Toll Brothers great. But be prepared to fight for any corrections that need to be done. And on a side note, we just received a letter that their mortgage arm was hacked and all of our information stolen. I suspect a class action lawsuit is in the near future for them.

WHAT TO LOOK FOR: Stained drywall at window sills and ceilings, Fractures or cracks along private streets, common area slabs or pavers, Frequent and excessive cracks at drywall (interior) or stucco (exterior), Leaks or staining at or around common area planters, Staining or discoloration below decks and at entry landings, Excessive cracking at tile flooring, garage slabs or patio areas, Staining or dampness at underground parking garage, Cracking or step cracking at perimeter block wall, Any landscaping cracking, pool cracking, concrete raising/lifting up. Your home is your greatest investment. It is not “normal settlement” that Toll Brothers would like you to believe. They are so unprofessional and talk about your 10 year warranty and it is a joke. Don't waste time working with them, just get yourself a Construction Defect Litigation Attorney.

Then the second leak came about soon after, right in the same spot. After digging it and cutting off our sprinkler line, they notified me that it's not under warranty anymore. So I got my own plumber only to find out that pipe came apart as the ground started settling in some. Also, the Fireplace used is a B-vent Fireplace which makes hollow whistle sound whenever it is little windy outside. I am just very disappointed in the quality of things around the house.

To make it short, we closed on September 19, 2019 and still have not been able to move due to major issues with kitchen cabinets, countertops, tiles and shower walls. During the pre-closing, we put blue tape on areas needing to be fixed and I was promised they would be taken care of before the closing. We went back to inspect the day of the closing and found all tapes were removed but work was not done. The project manager promised to get all fixed by the end of the day and asked to close, we closed and went back to inspect but found all issue still outstanding.

Overall, the house is not built per design and spec. Cabinets are severely damaged, countertops are damaged, some damaged tiles were replaced but they are not leveled and have 2 different colors of grout, the master bathroom floor tiles are all stained and the builder's cleaning crew were not able to remove stain from tiles, the master bathroom floor tile's grout have 2 different colors, the shower tiles are heavily stained and couldn't be cleaned by their cleaning crew, A large portion of ceiling and walls were bumpy and could be seen from distance. These are the major issues I've described above, there are several other issues that have not been taken care of.

I did not want to post my reviews but, during a walk through with Construction Supervisor today, I was so frustrated to see all new tapes being removed without work being done and he continuously gave me lame excuses for stained tiles, damaged cabinets and countertops. The president of the company called me last week and scheduled to meet next week at the property to review these issues. If issues are not resolved soon then I will start to post photos of their poor quality work and some of the emails.

The trim around my walls is compressed paper, not the high quality material (wood) I thought I was paying for. The electrical is substandard as I if we turn on a light, the TV blinks due to surge. Windows were not properly installed but of course, none of this is Toll's responsibility. Oh but they did come back in the community to replace the outside trim due to rotting of the wood on several homes. This was caused due to the wrong product being used. However Toll will not accept responsibility to replace the rotting trim around sliding glass or French doors on the homes. (7 years!!!) Oh and let's not forget about the use of tape to connect the underground drainage lines together and the fact they taped lines from my house to neighbors on either side.

We chose a Toll home based on the (now known) fabricated reputation of this company. Toll Brothers are little more than scam artist. It is like the proverbial bait and switch. Look for another builder who will offer a real warranty and stand behind the workmanship they advertise as the best in the nation... which Toll Brothers clearly is not. Once they have your money, all bets are off. If I could get my money back from them they could have this house back and I would never buy or recommend them to anyone.

1. Nothing.

If you are looking to buy a new home, do yourself a favor and look elsewhere. We have purchased five tract homes in our 15 years in Arizona and Toll Brothers is, by far, the worst. The design is very good but that was all that was good. Sloppy workmanship, delivered dirty and a customer attitude of buyer beware. We still, after 5 years, do not have an AC system that works and this is just one of many problems.

We contacted the vendors and they confirmed that they never ordered our upgraded cabinets at all and only ordered the standard particle board cabinets. In fact we contacted all 6 vendors in which they said they bought the materials and products from and all six confirmed that particle board NEVER placed an order with the company whatsoever. Another example, we paid approximately 75,000.00 for upgraded countertops that was supposed to be white and grey quartz by Caesarstone and Toll Brothers installed yellow countertops throughout the home that we never seen before, product that came from China. It was supposed to come from Arizona Tile who confirmed they have never seen that product before and that they never ordered that product because they don't even carry Caesarstone.

Another great example is we paid approximately 26,000.00 to have our home painted 5 colors including beautiful grays and white and they painted the Home two colors - chocolate brown and green The Home looks so disgusting not even worth 100,000.00. The MOST HORRIFYING experience of our lives!! We wrote over 50 emails and placed numerous calls to Toll Brothers and they never returned our calls or emails. So we contacted their headquarters in Pennsylvania and spoke to the CEO office. Doug Yearley is the CEO and his office did take our calls (if any reads this please that has also been screwed over send your complaint to him, and file for Arbitration).

When Doug Yearley contacted the Vice President Dan Wright and President Gary Mayo they responded in a letter telling us to stop Harassing them and to cease and desist from having any contact with the design center sales office etc and would not allow us to see our home at all during the time it was being built. They cut off all communication with the homebuyers. They try to turn it around and BLAME the homebuyers. In fact Dan Wright wrote a letter to us telling us to cease and desist from going into the showroom room “numerous times” a day, harassing everyone and screaming and yelling and cursing everyone out on a daily basis???

First of all, it is an outright lie. We have lived in California for 50 years and only flew in twice to go the showroom in 2018 and twice in 2019 and we never cursed or became belligerent!! We are trying to get answers as to why they did not honor our upgrades and why they haven’t built our home per contract. We are filing a defamation of character lawsuit against Dan Wright Vice President of Toll Brothers’’ for false accusations. AND we filed for arbitration. If you haven’t bought a home yet and are thinking of doing so BEWARE. You are signing their contract that is bulletproof and it basically states you have no rights!! They can substitute product at anytime (although they are supposed to tell a product been discontinued they don’t, because the products been discontinued before you ever saw or gave them a deposit down for home. You most definitely will NOT get what you purchased and there’s no guarantees it’s written in their contract.

Again you basically have “NO Rights”. The Design Center is an absolute sham of false advertisements and false products. Most product in their showroom doesn’t even exit BUT they don’t tell you that!! We later found out that all the upgrades we ordered were discontinued years ago!!!! And the upgrades you see in the models you can’t get they don’t even sell it!! Their showroom has very little selection and you only have a few choices to chose from. It’s a joke. They state in writing that you get 6 custom upgrades and we got none. They wouldn’t allow us to do anything custom. It is total fraud and misrepresentation combined. In other words they are providing you samples KNOWING it doesn’t exist at all and therefore, they have NO intention of EVER putting the product in the home.

They take all your money and then put a completely different product in your home that you NEVER seen before. They ARE RIPPING OFF COMMUNITIES ACROSS AMERICA and especially in LAS VEGAS. When we did the home inspection the builders had slashed the walls damaging all the wires and we have no power. They also put screws and nails down all the pipes so the sinks don't works. There were approximately 15 hazardous conditions the house was deemed unsafe and THEY REFUSED TO FIX ANYTHING ON the Home Inspection Reports. In addition they refused to give us a walk through prior to closing where you disclose to the builder all the Cosmetic Defects (Cosmetic defects are not recognized by a hone inspector and they will not be in your home inspection). Toll Brothers refused to give us any paperwork on the the detail item.

We also had to file restraining orders against certain Toll Brothers employees literally threaten you. And they are HUGE liars. The most dishonest company I have ever worked within 40 years and I know what I am talking about for our entire family has been in the construction business and real estate business for sixty years. Above all, the experience has been nothing but a HORRENDOUS NIGHTMARE!!!! My poor 83 year old mother suffered a stroke and doesn’t even want to move into the home now and we have to get restraining orders against Toll Brothers employees in fear of them harming us for going public, not to mention the fact that they vandalized the property. They threatened if we don’t pay them over a million plus dollars in cash they will take our 100,000.000 deposit and the home. The title company is owned by Toll Brothers so when you go to Sign they are NOT a neutral party. They also work for Toll Brothers.

At signing there is no detailed estimated closing costs, they won’t give you any paperwork. They just give you a final number to pay!! They also make you sign a paper stating that you can’t sell your home to anyone but them for 365 days and they get to buy It back at base price which is and can be half of what you paid for it!! We want to spread the word across America This has got to STOP! They are ripping off Americans like us that worked so hard for forty years to finally build their dream home and the dream is nothing but a NIGHTMARE. We have been so BRUTALLY abused and threatened by Toll Brothers. For us, buying a home from Toll Brothers was like buying a home from the Mafia!! We are going to FIGHT for our rights!! And are going to expose The TRUTH. Our story and experience will be told in a pamphlet that will be posted on the Internet.

Above all if you’re even thinking about buying a home from Toll Brothers please take the time to read all the thousands of complaints on this website and other consumer related websites like RIP OFF report. They have a 1.0 star rating for customer satisfaction because they DON'T care about their customers!!! We hope this helps and look for our pamphlet online coming soon.. What you should know before buying a Toll Brothers Home. “Our experience.” We are righteous consumers who have been ripped off and we are now part of the “Me Too Movement” in our local community. The good news is we are not the only victims. The more people that post and come forward with their experiences the better. # vegasstrong #channel13onyourside

None of my questions regarding what the kitchen choices would look like were ever sent, and upon walking in last weekend, I found all bathrooms, including the master bath were tiled floor to ceiling in white glossy square tiles (level 1), along with level 1 cabinets with bright silver finishes, along with the cheapest possible light fixtures. The same cabinets are in the kitchen. Somehow, they are rationalizing that no ability to provide me with a closing date, level 1 = level 2, granite = quartz, dated design choices = expert designers, and that none of that is misrepresentation. They stated that their contracts are "serious" and you can't get out of them (EVEN IF YOU END UP UNABLE TO FINANCE AT THE END they won't give your money back!! ); that my situation doesn't constitute an ability to get my EMD back. They have no desire to make the customer happy whatsoever.

I signed on the dotted line because I was told the premium had just gone up 14k (because they decided people could afford more because homes "were selling too quickly" - they went up another 14k a couple of weeks later). My deposit is almost $40k - I purchased a "luxury designer single family home with an expert designer's touch" - it has been decorated with .69 cent tiles and bargain basement cabinets. All internal bathroom doors fold inward and can't be opened simultaneously because they ram into each other. I was told those couldn't be changed to swing out because if someone else found out, they would be mad they didn't have that changed. The pantry is half the size of the model's smallest home. The sales concierge admitted the lighting fixtures and cabinet pulls were installed wrong; that they shouldn't all be silver.

I can't get my EMD back because Toll Brothers likes to hold their customers hostage after you have signed. Oh, and according to their manager Jason and Kristen who indicated if I go over their head, it won't matter because management will take her and the sales manager's opinion, but that they had "no control" of the situation, other than to try and see about the closing date and change the backsplash (or "delete it"). They essentially told me they would make sure they would not support me getting my EMD back "under these circumstances"; that they don't warrant a reason to let me out of the contract because they would have to put it back on the market.

Why would I ever think I was building a brand new home with a dated interior on a kitchen and 4 bathrooms that I have to either renovate or accept that they look 10 years old and will be impossible to keep clean (hence why those all white glossy bathrooms are OUT OF DATE/STYLE)?? Not to mention the entire reason I purchased the home was to have assigned school enrollment, and the school let me know because I won't have a settlement before the school year, we can't get in because it will be full. The manager essentially said this is not their problem and "it sounds like you have options and just want out". Actually, I'll be living in a hotel, thank you very much, trying to get in a home I actually am passionate about before the school year, same as I was when I bought your "quick delivery home" that "takes approximately 1 year to build"!

In the contract they also prohibit you from selling the home for a year. I am absolutely traumatized, angry, and utterly heartbroken - beyond disappointed by this situation. Don't be me. Stay FAR, FAR away from Toll Brothers and especially their quick delivery homes, unless you just really could care less what they put in there, or how. You are selling a piece of yourself in the process otherwise.

-Missing a bathtub drain plug in one of the bathrooms.

It seems Mirabelle at Plum Canyon building crew has aggressive schedule to finish 100 homes in a year but they are spending more time fixing the mistakes made by their vendors instead. Sales team also had turnovers; 3 manager changes, from the time we made deposit in June, 2018 to January, 2019 when we closed escrow. We should have researched about Toll Brothers on ConsumerAffairs and BBB before we committed to purchasing this home. Is been only 3 months and we're already have items that needed to repairs which we never had when we bought our first home from Richmond American Homes 10 years ago. We believe in saying "You Get What You Pay For" in life but this is not the case with Toll Brothers.

After you agree to pay the premium and they have your money and signature they don’t install the same product you choose in the showroom. In my case the product never existed by the vendor they claim they got it from in the first place. We contacted the vendor and they never saw the product either. Toll Brothers cuts a sample of a different material, gives it the same name and code but it doesn’t match what you saw in the showroom or vendor's showroom. TOTAL “BAIT & SWITCH”.

The way the company’s run is extremely unprofessional and unethical, and they could care a less about you and your dream house, they are only interested in lining their pockets. Not to mention how rude and ugly they get when you expose the truth! It’s a construction racket going on for decades. We bought a Toll Brothers home hoping to live in our dream home but unfortunately we never moved in and are now out in the streets, because they refuse to fix any of their mistakes and build accordingly to the plan. In fact they completely ignore you and all the correspondences you write. They don’t care at all about their customers, they are ruthless liars and all we could do is get a lawyer and sue and we now await arbitration, because that’s what their contract states. Above all, it has been a total NIGHTMARE and Toll Brothers has put us through hell and I don’t wish that upon anyone. I hope this reviews helps and God bless!

We have had numerous other problems, such as six cabinet doors scratched beyond repair, one door splintered off the hinges, shower basin not grouted, tile missing behind the bath tub, broken floor tiles in the bathroom. Other problems include mushrooming of all screws on the back deck and stairs causing elevated areas around the screws enough to trip over (I had to explain to them how to install a deck so as to prevent this. Toll Brothers acted as if they did not understand this concept). A toilet leak under the wood floor in our powder room damaging a 4X4 sq. foot section.

The toilet had been shoved on to the ring seal bending it half way in. There are numerous other problems we are still dealing with over one year later. In hindsight, we made a mistake in trusting and buying from Toll Brothers. We have since had our house evaluated by our own structural engineer and have had the sub floor addressed by another company. We will not deal with Toll Brothers again.

We are over a year dealing with problems that we as buyers should have demanded be resolved prior to our closing on the house. Every time the subcontractors are in our home they damage flooring, paint, track mud and have stolen items from our basement. This is a nightmare I would not wish on anyone. My husband, unwittingly, initially gave them a 5-star rating. This is to warn others about the poor quality and poor service associated with Anthem Ranch in Broomfield, Colorado.

Make sure you visit the site constantly. The 300 item list before closing is nothing you can really go over in less than hours, not the day of closing. If you have a Toll mortgage, they will pick your move-in date whether you or your house are ready. Move-in day was a disaster. House was not clean. The last few weeks of construction were extremely rushed. Wallboard tape is showing (no worries, they'll paint over it) with debris in the paint. Cabinet doors were not adjusted properly or just plain bad. Other doors closed, but there are large gaps so light shines through. Faulty carpentry is fixed with caulk. Trim and cabinets were chipped MANY places. It is hard to find a smooth place on the trim. Try to get them to come back for the 30-day warranty. "My Toll Home" and construction have to duke it out. So on Valentine's Day - Roses are red; Violets are blue; If you buy a Toll Bros.; You'll be stuck too.

Every Monday someone from the construction team is required to call to inform of the work performed and the expected work for the following week. Because these calls or any form of communication is not being received from the construction team, my husband and I visit the property site once a week. Last week, we discovered that only two hopper windows were installed instead of four. Immediately, reached out to sales manager, who confirmed that four windows were purchased. Any assistance that can be provided is greatly appreciated, since the construction phase is a long process and do not have any confidence in those managing the building of my home based on past experiences.

We said if you throw in the walkout vinyl sliding door in basement you have a deal. I was told they would give 5,000 toward door and if we wanted anymore we would have to buy 20,000 of their inflated upgrades and they would give us 20% off. We could not use this on options we already chose. It was a blessing in disguise that we walked. They try to entice with the model to upgrade to their horrible workmanship for installation of overpriced upgrades. We chose to stay in our 22 year old house which is still cheaper to maintain than a vinyl sided house that will look horrible in a few years Don’t be fooled by Toll. Good Luck.

They were suppose to include barn door beams before Sheetrock, again they didn't include those beams. We found out afterward, so Toll Brothers have to end up drilling holes everywhere just to get them fix. When we moved in few months, the water pipe underneath ground broke causing water to overflow and our bill to be hundreds of dollars. Toll Brothers horrible builder. I escalate to VP of Sales at Toll Brothers, he promised to give me credit for what they did wrong. All of sudden he disappear and never respond to any of my email. Horrible service! I will never want to buy home from Toll Brothers anymore!!!

First there were rat issues as all the insulation was not proper so mice get inside home and started destroying food in the pantry. After complaint they had sent pest control and then that has resulted in identification of the areas which got insulated. Next it started with one of the closet door conked out of the rail which seems to be outside the warranty period and I had to pay. Now recently our the walk-in closet light stopped working through. The bulbs might have broken but seems not that now I have to ask for some electrician.

Initially I thought there is some MCB issue but seems not so. In two years if we have so many problems on a new home, what would happen after 10 years. I will makes sure the issues get reached to the top official of the Toll and I will try to get this out so that people think twice when they book home from Toll. I am dissatisfied first time home buyer from Toll so will not recommend anyone to buy new homes or Toll homes.

If you look at my home from the bottom up you would see chaos in all those systems. Plumbing on top of heating vents (takes 3 minutes to get cold water in winter), chopped out joists where they wanted to run ducts (3) but later found out they couldn't, no advance notice of where they decided to rough in basement plumbing. Attaching all sorts of plywood supports to joists to try and eliminate floor vibration (This seems to be a definite design flaw to my model). Some of the minor things include using wood screws to mount T/P holder in bathroom, installing ceramic tile on top of baseboard mouldings.

Sadly, these guys do not understand that the most important part of this process is in Project Management and oversight. You do not need to hire expert craftsmen BUT you MUST manage the teams THEY HIRE to do their building. I worked in industry for over 35 years and know the product results are thru managed processes. I would like Toll Brothers commit to building as well as they design.

I believe residents of Toll communities should unite and file class action suit against Toll and Optimum. Optimum should be forced to rebate EVERY customer for downtime of internet, phone and/or TV. Toll is violating our rights. They’re not giving homeowners a choice. That’s not legal. A smart group of attorneys should file a class action against Toll for infringing on home buyers right to chose! Sue for BILLIONS, make it painful.

A low voltage addition that we paid for outside to run a TV has no active power to anything and no one knows why are where it should go because the electrical schematics are incorrect and incomplete. During construction we added a 220 volt 70 amp circuit for a hot tub outside of the master bedroom. The electrician put it on the opposite side of the house by the breakfast area. We added a TV connection in the master bedroom. It was installed but the electrician forgot to put in the plug for the TV. The garage has a tandem. There are two light cans; one for the main part of the garage and one for the tandem. The drywallers covered the can for the tandem and it took forever to get that corrected.

We ordered French doors for the master bedroom where there is a large window and an extra window on the wall where the bed goes. An exterior door is standard that we wanted replaced with a window. The framers forgot to frame for the French doors and put in the large window. They also framed the standard exterior door but did put in the extra window on the wall by the bed. Then on day two of taking possession of the home I came home to screeching sound like an alarm. It turned out to be the hot water recirculation pump.

The next thing was the irrigation system. Once the water was turned on and we tried to get the sprinklers to work, they had forgotten to put heads on the sprinklers and water shot up everywhere. Also when they laid the drip lines they had severed the line that goes under the driveway to a lone tree and again, water everywhere. While I was installing four lights in the hallway I discovered the first can was not attached to a stud. The next three were all different types. The floors in every room are not level by as much as a half inch in places so when you open a door it sticks on a high spot. Now as I write this, workers from Toll Bros are digging out around the irrigation feeder lines due to a subterranean broken pipe that has caused the ground around it to sink as well as the pavers do sink. I will say this however for Toll Bros. When you tell them there is a problem they are on it fast.

Buyer beware! I tell everyone I know to never consider a Toll Brothers home. Our Previous home was built by Engle homes at about 1/3 the price and that house was of far superior quality and the customer service was second to none. Toll Brothers has beautiful floor plans and a great sales department and that's how they sell homes. Don't be fooled! They build junk!

Efforts to remedy the issues with the builder have been met with resistance. For example, after my children complained of headaches it was found that there was a gas leak in the attic. The Project Manager at Toll Brothers quaintly dismissed our concerns because it was just a “small gas leak.” The Vice President and the Project Manager of Toll Brothers not so dismissive when the inspector pointed out that a small gas leak caused a home to explode. Aside for other safety issues, we are faced with an endless list of items needing to be fixed. This includes front and back porches that needs to be replaced, a window well that needed to be replaced, siding and roofing repairs, electrical repairs, plumbing repairs, and the list goes on and on. The poor workmanship is beyond anything we would expect for a home in this price range. 

Lastly, we paid for all interior walls to be insulated, after moving in we noted that it was hot and noise traveled. Toll Brothers agreed to install a through vent to help circulate air in the office. During the installation, it showed no insulation in the wall. After numerous attempts, Toll Brothers finally agreed to have their people come out and prove to us that they did insulate the walls as contractually stipulated. As you can expect, drilling into the walls showed that the walls were not insulated. Leading up to the testing, Toll Brothers asserted that their inspector distinctly recalled that the interior walls were insulated. If we took their attestations at face value, like most reasonable homeowners would probably do, we would be deprived of this benefit. 

To date, Toll Brothers has not appropriately identified a solution. It really makes us wonder what controls are in place to ensure buyers are in fact getting the property they paid for. Sadly, researching Better Business Bureau has identified that we are not the only ones to experience very significant issues with this builder. It’s likely as a buyer you will not see much of any bad content via the internet as the builder works hard to have posting removed. For example we posted Buyer Beware postings on Facebook & LinkedIn only see them removed with a 24 hour time frame.

They tout themselves as energy efficient. I'd describe it more as energy inefficient, no dampers for airflow control. The project manager told me my unit doesn't have dampers, close the vents and stop bothering them, I'm now due for my 11 month punch out, I've had issues with my HVAC and hot water heater but they won't set up the appointment. I've been waiting for 2 weeks. Bottom line is think carefully before purchasing a Toll Brothers home, if you have to have one hire an inspector of your own. It's worth the $600. I wish I had.

When I registered complaint it took 5 calls and denials from Matt (Toll rep) saying it was there even after sending pics showing it wasn't. We finally got 900 back and the molding got installed. Another chase.. And it took 5 months! The community pool area can seat maybe 70 people at best then they go & remove all umbrellas. Now where do we sit... And this community when finished is going to be over 900 families? Really just poor logistics/planning all around so I sold it and moved back to a house. There are more things here that are even worse. If you thought they would be quality organization NOT... DO NOT BUY FROM TOLL! You will regret it.

The workmanship is horrible!! We paid for upgrade paint. Seriously, if you stick painter’s tape on the wall, it will pull the paint off to the joint compound. In two of our bathrooms, if you sit on the toilet, you sit on the toilet paper and holder. Who puts it that close. They said they would remove them but can see the patchwork on the side of the vanity, and we have to pay for the two new standing tissue holders. Order special flat rock tile for the master shower. They mixed match the colors. Either no one checked the work being done or thought we wouldn't notice the color change. Lost 1 ft width across the upstairs bedroom and bath. Again, another excuse which made no sense. No refund or compensation even though we were told the base price is per foot.

They arrange these weekly calls and certain meetings so everyone is on the same page. Does not matter. Everything we said, they had an excuse, said it would be done, thought it was done, was in the process of being done, etc. NO, months and months of reminding them, "THIS IS WHAT WE ORDERED, YOU WROTE DOWN, AND WE PAID FOR." We got so tired of the excuses and lies, we just let the Monday calls go to the answering machine. Did not feel like dealing with it. Plus, we have it on our answering machine. That still doesn't help. I try to be nice so this is my vent. Every day we find something new wrong. We have told everyone to stay away from a Toll Brothers Homes. Waiting now for them to get back to us about our 30 day repair. They pick and choose what they want to compare and say it is like the model. Only if it benefits them. Never again!!!

The house was completed June of 2015 but we did not move in until end of 2016. Therefore there was little use of the systems or house. For the cost of the house one would think they would want to address some of the recent issues such as the condensation pump, but apparently their warranties only last a year. Doesn't seem to be commensurate with the so called quality they reference. By the way we hear horror stories from neighbors as well. This does not seem to be an isolated incident but something more systemic related to the inferior workmanship. We would never consider working with Toll Brothers again!!!

Updated on 02/26/2018: We finally got the keys and moved in mid of Dec 2017. During the whole process from viewing the model home over and over again, going thru the contract and option list, signing the contract, traveling back and forth 8 hours to see the progress, having the final walk thru, closing escrow, moving in, we have built up mixed feelings, both high and low.

Reliability: We have never seen the sales manager again after we signed the contract, she didn't showed up at any of the walk thru or meeting, not even showed up when we closed escrow. Typical salespeople, walk away after commission is in the pocket? We haven't heard from the construction manager about punch list follow up action, we decided to put those items on the warranty service on their system - https://mytollhome.tollbrothersinc.com. Very soon after our submission, we noticed that the warranty service status was flipped closed and completed. Warranty manager called us and told us, "Those are part of the quality control before handover, construction manager is the one you should get back to." Buck passing? Who should be responsible?

a temporary staff who doesn't know anything. We emailed the sales manager, she didn't reply, not even an apology.

We lived in the Bay Area, it's approx. 8 hours drive back and forth; we had no choice but to extend our stay at hotel because of their communication problem. TB changed the colour and material of the roof, but we were not informed at all. Sales manager response was, "We did have a colour scheme change and this was one where all of our colour scheme got the same as yours." Other owners might not care about colour and material change, but we do, we chose every single option/colour/layout based on those physical model homes and drawings they provided.

Professionalism: Construction workers didn't use shoe socks, they walked from construction site to our floor and carpet, they left small rocks and dirt, and we found that our floor is scratched. Are they required to use shoe socks when they need to go to a house which was already delivered to owners? Construction workers had not covered the floor, counter etc, when they carried out the paint job. Is it very basic, common thing to know? How can they not do that Construction workers wear random clothes/hoodies, we can't recognise who are TB people. There was a young guy, he wore a hoodies with his hood up, shook our door early at 7 am. If someone claims that he's here to follow up some repair, how can we identify?

EXTREMELY bad craftsmanship and ridiculous mistakes: A lot of scratches, damages on doors and cabinets. Sliding door is not aligned. Outlets on the same wall are not aligned. Walls are wavy, not straight. Gaps between baseboard and floor. Gaps between wall and stairs. Paint doesn't match on same walls. Windows not straight. Cabinet shelf peeling. Flooring staples appear on the floor. Hardwood peeling. Door crooked. Screen door missing. Upside down door handle. Different paint texture on same door... and much more.

yet. It's also very annoying because you never know when they would like to come over again, seems like they are not going to fix everything at once. If you have to work, do you trust them and leave them your keys? If you work from home, their visit would cause a lot of inconvenience, they would ring your bell anytime.

We have been talking about one of the light switch location, we think it's on the wrong side of the wall but we didn't find out. Two days ago, we came across some pics of our neighbours' house (same model), we found that their switch is on the other side of the wall which makes totally sense, we double checked with schematic diagram, so we emailed the construction manager and requested his follow up, he answered us, "You'll notice a disclaimer at the bottom left corner of your electrical plans that explains the plans are specific for electrical upgrades only, standards are for reference only and subject to change. If you would like to turn the switch around so that it is inside the closet you are more than welcome to hire an electrician to do so. TB will not be covering it."

It reminds me of our can lights, we got same answer from sales manager, "Here are photos of all of our floor plans with can lights in the same location as yours. There are a lot of things we can move and do in our model homes because they are models, and we take extra steps for things like this. There is a disclaimer at the bottom of the diagram that states..." Again, perhaps other owners might not care about any details, it doesn't mean we do not care. As a consumer, we have the right to be informed, right to choose, right to be heard. With Toll Brothers, you will not get what you see in their model homes. Please read all the reviews by TB homeowners, think carefully if you really want to spend money on Toll Brothers LUXURY Homes (TB homes are way below standard quality), if we could give minus stars, it would be -10.