Toll Brothers Reviews

All we can say is that the multiple times we called Toll Brothers to correct these issues they took no responsibility because they occurred after 1 year. All our issues were due to either the use of defective materials or incorrect installation. Their unwillingness to accept any responsibility was breathtaking. Having lived in multiple high end homes over the years, I have NEVER had to write a negative review about any of our home builders until now. I unequivocally state I would NOT recommend the purchase of a Toll Brothers home. Apparently, our situation is not unique as multiple families in our community have experienced similar issues with no successful resolution.

On top of that, TB missed dimensions for bathroom chase, master linen, a significant deviation from the approved floor plan. While we initially agreed to overlook this out of goodwill, that was contingent on them fixing the grading issues—which they haven’t. We’ve heard other buyers received timely corrections for similar issues, raising concerns about inconsistent treatment.

Despite multiple meetings, extensive documentation, and our patience, TB leadership has failed to provide a time-bound action plan. We’ve escalated this repeatedly, but the lack of meaningful follow-through is unacceptable for a builder charging a premium. We paid a hefty amount expecting quality, but instead, we’re left with a home that feels like a construction project riddled with poor workmanship.

Buyers beware: think twice before investing with Toll Brothers. The premium price does not guarantee premium quality. We’re now forced to explore formal complaints and legal action under state laws to get these defects addressed. TB leadership needs to step up and take accountability—homeowners deserve better than this.

There is another window which has a half inch gap between the wood frame and the window frame. Toll Brothers will call this a caulk issue. Is this normal to have a half inch gap between the window and the wood frame? The home is over 2 years old and the previous owner has not taken good care of filing these issues while they still have the warranty. I have now received an email simply stating that what I have filed for is not part of the warranty that is still valid. I am very disappointed with the quality of their homes and especially disappointed with the lack of ownership and accountability or what they are selling.

Original Review: April 21, 2025

The salesperson we worked with at Toll Brothers/Morgan Hill told us our new home would be ready by July 2025 and that other future availability of homes would probably not be ready to move in until later this year in December. Hence, the message that came across is that we better act now if we wanted to move in by this summer. Instead, the home was ready much earlier than anticipated which forced us to move in during our children’s school year and put our previous home on the market much earlier. As a result, we are now driving our children an hour away (each way) so they could finish up their school year. We felt like all this individual wanted was to make the sale and didn’t reveal the true timeline and availability of other homes.

Speaking with our new neighbor, they also had to move in much earlier than anticipated. This caused so much more inconvenience, frustration, and unforeseen costs. This individual has worked at this location for a few years and knew that homes were typically available much sooner. Moreover, after we supplied the down payment, new home lots all of sudden became available. Hence, we don’t trust anything else she tries to convey and sell to us. We understand the role that salespersons plays in selling homes, but don’t appreciate being misled and manipulated.

Once it is constructed it will be lifted up and we will see the difference and we visited many times in the middle. The same thing was repeated. Home will be fine lifted up once built but now he kept denying because he clearly told that particular lot need to be sold ASAP. Everyone was on a rush to sell that. Now I don't feel good about the level of home. How it looked like a rainfall corner home doesn't feel like it is corner home beautifully done.

Secondly., your design studio is very expensive. Lot more than Ryan homes, Pulte homes, Lennar, Taylor, Meritage, etc. etc. I have been shopping with my friends so many communities are opened recently during summer 2024 and we made a mistake by selecting this home where design studio is very expensive. We didn't opt for any special things. Mostly all included one. Still I got around 50K for design which is ridiculous amount. I didn't take upper floor. Also only 1 story home with minimum upgrade came to 50K. The Broachers sent my Design person Katherine where too many Incorrect items listed in incorrect locations - the Arctic white is Quartz but it is listed under graphite section and while entering toilets on the excel designer entered amounts when I selected INCLUDED ones.

I have zero knowledge on new homes and I learned so many mistakes on design excels and I took almost 3 months to complete my sheet because lack of guidance as she kept giving us options which are too expensive and we can't afford that like for example she selected 3rd grade quartz which is way more than arctic quartz which I selected later period of time when I learned about it... Likewise she also gave a quote for butler pantry cabinets as 3164$ and later in another visit she said, "You already bought butler pantry with Justin so we have to reduce the price to 2350$." What was this. I really didn't understand. Likewise even the toilets were entered incorrectly before later corrected. I am giving genuine feedback though I loved the person I worked with. Yes she was sweet but I have to tell the facts along with that...

Thirdly, charging 5000$ for office room to Flex room is just insane, that too it was missed when we had initial walk through later it was ordered and now I see so many patches around the door and painting is irregular and looking like a old home not a new home Also charging butler pantry for 3500$ is also not worth the home.... You guys gave selective things which are very expensive you can reduce in that and allow the customers to design their home with upgrades.... So basically without having any upgrades for these items I spend more than any other upgrades. I will give my honest feedback on public platforms so people can decide what they want.

I am not happy with the way home and have so many issues after closing also... I see tons of not done words along the side road which irritates me to the core as it doesn't look like a corner home. It looks like I have begged the home to stay. Now I have to enter all the things which are seen after closing in home care and people won't be available to work on time and I have to vacate my apartment all things are so messy at the end. The construction contract is given to someone who is not unto Toll Brothers standards. I feel as we enter the main door itself is seen very dirty and tidy. I heard toll brothers is TOP 1 in building but I didn't feel that way after seeing my home. You tell me what you have to tell me now I am here to listen to your point of view also... But I can't agree on the point that corner is little below the ground and it looks very dangerous.

After couple of years the whole lawn sinks. I have seen lawn go down and my insurance won't cover if that happens what to do.... I am not able to accept this fact and asked Justin one day to give me opposite home to my home which is above the level and looked good. He said no way. I need a solution but I guess you will come and say the same design and corner home above the level all is ok but not ok for me. Sorry!

Construction OMG is another big issue for my home :-

Manager agreed that my home was neglected and done incorrectly.... I am just not happy with my home -

17) The Vinyl has gaps and ends are cracks.

I have this home which is not the worth of money I spent on it. I am totally disappointed. I need my money back on the construction. Hate this home and hate your construction. If you say this is all normal then my final question - why the home opposite to my home both sides doesn't have this issue? I openly challenge you to walk me through other homes and show me the same issues in my opposite home and then we'll talk... Toll Brothers played with my emotion to have new home. I wish I gave gone with Ryan and Pulte homes. They are doing a better job than Toll brothers. Even Meritage is doing good.... I wish I never came to Toll brothers.

Original Review: March 24, 2025

Updated on 05/17/2025: After not having any success regarding the wooden stairwell, I asked for an email for the manager which was provided immediately. The manager's name was Wendy **. I sent an email to her providing her with a very specific timeline on all communications and no resolution. She responded immediately to the email which was on a Saturday. She followed through on the email by calling myself to discuss further and stated that she was able to get the wooden stairwell approved. I was very thankful for her promptness and ability to correct the issue.

Furthermore, we completed our pre-drywall walk through where there was a note that a light fixture was in the incorrect spot. We were assured this would be corrected. It has been 3-4 weeks from that date with no correction to the position of the light fixture. Drywall has been placed as well as the ceiling since that date as well. We have been told each week that it will be corrected. Our last communication was with Quinn today who states it will be resolved and a picture would be sent once it is corrected.

Original Review: My husband and I decided to purchase a home with a Toll Brothers community based on the quality of their homes compared to other builders. Our realtor also agreed that Toll Brothers were superior to other builders as far as, the overall experience and their homes. Our initial communication with the sales office was just that. Courteous, punctual and thorough. However, we are about 1 month in to the building process and the customer service has gone downhill. Before the initial signing, we reviewed all of the structural changes we wanted with our home. This included discussing in great detail that we wanted a wooden banister up our staircase, to include where a half wall would be at the entrance of the loft. We left this meeting very excited!

Fast forward 2 months at our design appointment, our design consultant went over in detail the changes we chose which included confirming that we chose a “half wall” instead of a “wooden banister”. We immediately said that is incorrect. Rachel, our design consultant, emailed Quinn, the sales realtor that it was incorrect on that day (2/28/2025). This was before actual construction had taken place. We followed up with Quinn a day or two later for an update. We were told by Tyler, the construction manager, that a change like that is simple at “this point in construction”. We were told by Quinn, the manager would have a meeting and get back to us on whether the change could occur as they have a policy supposedly no changes once construction had started. Well, construction had not started and likely the materials had not been ordered at this point either.

Almost 4 weeks later, we have not heard from a manager. We have not received an answer one way or the other. Toll Brothers is literally evading a conversation with buyers who are spending hundreds of thousands of dollars with connections within the communities in which they build. They are proving they do not care about the relationships they build with their buyers. It almost seems they are going to delay a conversation until it gets to a point of no return in the building process.

We had no idea of this issue, as the manager, building inspector and others had signed off that the home was properly insulated....leading us to install a $10k mini-split system into the master bedroom to keep it below 85F in the summer and above 32F in the winter. After it was determined they didn't properly insulate the 5000sqft home they decided to fix the issue and pay us back $5800 for the minisplit.....well, five months later after submitting that claim they still haven't paid us a nickel back and are ignoring ALL inquiries! ALL I CAN SAY IS STAY FAR AWAY FROM TOLL BROTHERS! GARBAGE MANAGEMENT THAT ONLY CARES ABOUT THEIR BOTTOM LINE!

My disgust was escalated to the senior manager who called seemingly just to check the box that she followed up. I offered my observations that her personnel lacked proper training and/or their process needed to be revised. She exemplified the issue by keep repeating "so what can we do better"...totally disregarding the need to be customer-centric and train accordingly. I am convinced based on the other reviews I have read Toll Brothers' issues lie with the management not being accountable and taking responsibility for their or subordinates' actions.

There is no cohesion between the teams' handoffs, sales to initiation to loan review to underwriting. This only creates frustration for the customers who may feel as captives once having made the commitment to purchase a home... and maybe have already sold their previous residence and hearing at closing the Clear to Close is not official and having to jump through hoops to stave off homelessness. Feedback Summary/Statement: Have documented repeatable processes and train associates according there ensure is customer centricity at all levels and contact.

Some of the things that you can never get fixed: crooked and cracked walls, huge gaps in framing and unprofessional, uneven and insufficient insulation, cheapest concrete slabs that break everywhere, tile work done by kids, uneven floors, cheap sod, messed up elevation plan, worst communication, lies every now and then. Do not go by their past projects, they WERE a luxury builder but not anymore. Only good thing is some of the products they use are good not everything though. Once you close you will be treated very bad. I wish I never bought the home from them.

There are too many issues to list but curving walls, poor trim work, scratched up windows, scratched up bath tubs, scratched up window frames etc. are some of the main ones. I have also seen many issues with appliances not being installed properly and a garage door install that looked like a DIY project with the wrong hardware installed.

During the construction process it seems like lots of issues are just painted over rather than remedied which gives the appearance of being complete to satisfy a final walkthrough.They also don’t seem concerned about the overall infrastructure of the neighborhood. We have had lots of issues with drainage throughout our area that is left to the homeowners to fix, whereas a different builder in the same area has taken care of retaining walls and drainage to avoid those issues. Toll just seems to leave it up to the homeowner which is a great example of how the management feels about taking care of their customers as a “luxury” home builder.

If you are lucky enough that they accept the claim, then you have to hope that the company they hired is still even around. With our home the painting company couldn't be found after the job was complete and could not honor the warranty... Other issues we encountered were the lack of insulation for the home. Snow won't even stick to the roof because all the heat escaping through the attic. We had to replace the compressor on the AC unit last summer because the system was charged with 13lbs of refrigerant. The system is only supposed to hold 2.5lbs. So many problems with these homes, stay away

Beyond the loss of natural spaces, Toll Brothers’ developments also contribute to increased traffic and water runoff issues. Local infrastructure isn’t prepared for the flood of residents that these developments bring, resulting in overcrowded roads and additional strain on already overburdened public services. And don’t think for a second that they care about restoring any of it – once the construction is done, they’re long gone, leaving the community to clean up the mess. For a company that claims to offer “luxury,” their track record is anything but. They’re willing to destroy irreplaceable local land for short-term profit with no consideration for the long-term damage to the environment or the community. Toll Brothers is nothing more than a greedy, environmentally irresponsible developer.

Also if you are building a home and live out of state, I highly recommend using an advocate on your behalf as I was deceived of many things. I was told that they would be in constant contact regarding updates on the build but once the Sales Associate from TB got paid, she never kept in contact with us or fulfilled her obligations regarding communication and updates. If I had to do it all over again I NEVER would have used the people in Toll Brothers Sales office and chosen a realtor to speak on my behalf. My home continues to have chronic defects, issues and costly mistakes that I incur for their incredibly poor construction, bad management and execution on the build. They seem to have a high turnover which is concerning as well. I hope to move out of my home as it is not what I had hoped for and I do not wish this for anyone.

Despite branding themselves as "America's Luxury Home Builder" Toll failed to install these luxury upgrades properly. They failed to accurately measure for the integrated appliances and neither were flush with the cabinets. Drywall had to be removed to get the dishwasher flush and they never fixed the fridge, which looks horrible. They gave me the runaround for 3 years until I sued them. There are other problems: the entire kitchen island was installed crooked, almost all of the drywall nails popped after the 11 month warranty fixes, and most of the bathroom mirrors have rusted in just 3 years. I urge extreme caution buying from this builder.

As of today, I noticed multiple neighbors who installed fences property line to property line to the front of the house where the garage begins. They did not go through the HOA-no approval. Noticing these fence changes, I submitted another fence request, I was denied. Because I reported these neighbors and filed a complaint with the Florida HOA Business section, all of a sudden the HOA wants to meet to discuss changes to fence requirements. However, Toll Brothers has not said they will pay to extend my fence.

Have you heard the saying don’t shoot the messenger. Well, the neighbors are upset at me. One has to ask why? To date, the fences that were not approved by the HOA have been changed to meet HOA requirements. What does all this tell you-potential HOA mismanagement? Below are pictures of homes that demonstrate what I am saying about residents' fences that do not conform to HOA guidelines. I may have to hire an attorney to have Toll Brothers fix my fence to meet these below fence standards.

I did my own survey and figured out that my neighbor was correct and landscaping folks made a blunder. I reported the incident to Toll Brothers multiple times with no success. The only thing they offered was to move my sprinklers back to my yard and install a landscape screen in my yard, but the issue is that I would have never bought this house had I known the actual boundaries. The new boundaries have degraded the appeal of the house and now almost 70% of the land between my house and my neighbor’s house belongs to my neighbor.

When buying a property, please ask your Construction Managers to install wooden stakes as per the survey plat, otherwise you will be shocked to learn of your actual boundaries as they can present you nice property with large yards and not following the survey plat during landscaping and giving it an appearance that your yard is larger than it is actually. After you sign the contract and purchase, no matter how much you try to resolve the issues with Toll Brothers, they will not care about customer experience as they believe they have a strong brand name and they can always get a lot of customers to purchase the houses built by them.

I had a major problem with my guest room and library windows, I had made a settlement with Toll Brothers on that and signed a letter of non-disclosure. But by the time I made the settlement, my friends knew about the problem. Surprised some didn't pursue their issues. I did have to hire a lawyer to get their attention. Now I have two other window problems. A Toll rep came to my house for something and before he walked in, he looked at my large picture window over my front door and told me my seals are broken. He said I'll take a picture and someone will call you. No one called, I called several people about 10 times. This is an expensive window and I have a 20 year warranty, which no one is honoring.

At this time I wrote to the Better Business Bureau. I did not get any satisfaction, their response was that I don't have a warranty, as told by Toll Brothers. This is incorrect, I have a twenty year warranty with the window manufacturer, that would be good until August of 2028. I was cleaning my bedroom window sills and to my shock the bottom of one window is broken, there's a piece that's cracked and falling out, picture below. The window fell out of the wood molding! I'm holding the window with two hands, alone in the house, somehow I was able to push it back into place. Several windows are cracked at the seams, just cheap materials and poor carpenters that really aren't schooled in building. They make their houses look nice, but the quality of materials are below builder's grade for a builder that labels themselves as "premier builders". Most of my windows cannot be opened and I can't pull the top ones down.

According to Toll's rep, I had to call the manufacturer, which I did. The manufacturer said take a picture of the sticker on your window and your invoice number. There are no stickers on my window and never was, that would be the fault of the installer Toll hired, and I don't have the invoice number on my warranty, that would be Toll Brothers's error. Toll insists there were stickers on my window, I have friends that don't have stickers on their windows. Many people in my development had major problems with their windows, some got them replaced, others got the run-around like me. Some had to add insulation and another friend said in the winter she puts round stuffed fabric, like door stoppers, for the windows. That is no way to live in a new home.

My windows are rotting away. I just purchased a few windows from Renewal by Andersen and can't wait for them to be installed. I had put these in the guest room and library in 2016, they are what windows should be. I just purchased new ones during a promotional sale, buy one, get one half price. Next year I will replace my family room windows, they are solid, well made and will never become stuck so that you cannot open them. Toll Brothers should be held accountable for their mistakes in the homes they build. We the consumers never get the satisfaction we seek, which allows Toll Brothers to continue building with this unsatisfactory behavior.

I went to look at DR Horton today and their appliances are much better and their trim and paint work is better. But what is shocking is I got a call from the TB VP saying he will ensure that my work is completed but it's all talk. That was a month ago and not one single item has been repaired. Would you like to drive up to your house where the gutters were not put up properly and look at the pictures below. They ruined the kitchen sink trying to fix the screw driver marks they put in it. I have bought cheaper houses that quality blows away TB. Beware. They are only luxury when you are buying a multi-million home.

Outside inspections were done during the build and for the 1st year warranty walk-through but they won’t let them on the roof. Toll will tell you they’ll void the warranty if you allow an inspector on the roof. Now we know why they don’t want them on the roof, they’ll see the horrible work they’re hiding! We’ve had several leaks over the past 4 years we’ve been here. Our inspector noted the roof needed repairs based on the drone he used during our 1 year warranty walk-through. We were told it was fixed but it wasn’t! We continued to have leaks. Toll would just come in and do patch work, not repairing the entire roof or even completing the work that was never originally done to begin with!

There are countless issues with their “luxury homes”! Do NOT build with them! They’ll grab any random subcontractors to build the biggest investment you’ll purchase and give you every excuse as to why it’s “fine” and not an issue until it becomes a major issue. Then it’s “out of warranty”! Also attached is the email response we received from Toll and the original inspection report regarding the roof. I have several emails and texts from years ago when I tried to get the roof repaired and was told there was nothing wrong with it. We recently spent thousands of dollars getting the roof repaired correctly, drywall repairs, paint and having a mold company come take care of the mold. Build at your own risk!

Couple of examples: Joanna blatantly called me a liar, accusing me of breaking appliance that was damaged during warranty work, talked about me to her workers calling me difficult because I wanted it fixed. And the policy is Tollbrothers warranty does not "do" appliances, so I got to work directly with appliance company for repairs. We had a home inspection done, shared the results via warranty tickets and from that point on every warranty claim entered was dismissed as industry standard.

One of the workers & his supervisor came back and did additional work after warranty ticket was "completed" to industry standard by Joanna - she is apparently the professional in all things construction. He knew it was not done correctly and reported it to his supervisor. He said he was not willing to leave the job as it was - his crew supervisor also said it was the right thing to do, and he'd work out payment for time with TollBrothers. Happy to know there is some sort of professionalism somewhere at this TollBrothers build even though it is NOT from TollBrothers.

Our home is under warranty for one year, but we simply have decided to hire a contractor to make repairs instead of spending endless amount of time putting in tickets, arguing with warranty rep and waiting for unlicensed / unskilled workers to come and "fix to meet the industry standards" and still have the same unresolved issue. Peace of mind is priceless. This is not our first time building a new home but it is with TollBrothers - and will never do business with them again.

The company have snouty lawyers and billions of dollars to fight such lawsuits and implied "even if you win we will keep appealing". The victims in this case do not have hundreds of thousands of dollars to pay lawyer fees to fight these jerks and would end up bankrupt in doing so. Do not buy a home from Toll Brothers! They are a horrible company that only care about money and never the people who buy from them.

One major thing I ran into after 12 years was extensive dry rot. So many of the wood joints had absolutely no primer paint. That made for a very expensive repaint job. The lack of primer was only detectable after the house needed painting. Some of the upstairs bedrooms have walls and ceilings that are out of plumb. In the kitchen they use appliance models with non-standard sizes. When appliances (such as ovens and microwave) need to be replaced none of the cabinet sizes work with replacement appliances. Note that I purchased the highest grade of appliances and options. Regardless of what the sales people say, the result is pretty average. If I did it over again and I had to use toll brothers, I would have been much tougher on their sales people and project manager. At the end of the day I do not think they really cared that much about the customer.

The insulation sub says it’s the roofer, the roofer says it’s not them. Toll warranty manager says it’s humidity in our house even though we have a humidity gauge and everything is perfect. They have no clue how to fix things under the warranty and ultimately you don’t get anything fixed. The construction managers that Toll hires are absolutely terrible and don’t know how to do their jobs. During construction, we noticed windows not level and higher by 2” from other windows on the same wall in the same room.

They were also installing one large window in the dining room in the corner of the room instead of the center. They framed our hallway wrong. They had to re-frame the windows after we pointed it out to the construction manager. He admitted he didn’t notice. We previously had a home built by a different home builder 15 years ago and no issues whatsoever. We didn’t have one crack on the ceiling or walls and we were surprised. Stay away from Toll Brothers- speaking from experience.

After waiting 10 months after signing the contract with Toll Brothers they finally broke ground to started building our home. This delay cost us over $20,000.00 in additional rental fees which Toll Brothers refused to refund us. When we asked the Sales person how long it would take to complete our home, she said eight (8) to ten (10) months, what a line of crap. Now Nineteen months later they are scheduling our closing without all the 57 items identified on our punch list not resolved.

Every attempt to contact the Tampa Sarasota division office (Brian O’Hara (VP), Jamie ** (VP Operations & Quality) fell on deaf ears and when we contacted the corporate office in Fort Washington, Pennsylvania, (Douglas Yearley Jr.-CEO, Gregory **), they just referred us back to the Tampa Sarasota division office, so don’t expect to actually get an answer for any questions you may have.

Toll Brothers have one focus, Profits over customer satisfaction. They hire the cheapest subcontractors which results in amateur like quality so don’t expect to get a “Luxury Home” as they state on their logo “America’s Luxury Home Builder”. After speaking with many of our neighbors we feel we got off easy, some other customers had issues like subcontractors pouring cement in the sewer drains and cutting water lines to flood the home and other forms of sabotage when the subcontractors did not get paid from Toll Brothers. So just take this as fair warning, their contract states they can take up to TWO YEARS to complete your home, good luck with your home search.

4. Pre-approved by our lender.

At first we were furious: How does anyone "qualify" to purchase a TB home? How is TBM dictating whether a sales contract can or cannot be written? How is this a successful business model? We decided to purchase our backup home and experienced the professional purchase process expected. Although baffled by the TB process, it was a blessing in disguise as we purchased a similar home at a lower price with greater incentives. Thank you Toll Brothers!

Furthermore, the verbiage concerning the homesite premium deposit for VA homebuyers remains inaccurate. The sales agent stated she “wrote it into the contract herself” and would try to revise it so it would read clearer. At the time of us signing, the verbiage used still indicated a lesser deposit was required than what was requested.

In addition to these contractual discrepancies, our experience with the home options presented has been distressing. During the structural meeting with the sales agent, they specified lower cabinets were included, only to discover that the actual offering was different from what was conveyed. Despite our verification with our realtor, the sales agent has refused to acknowledge their misinformation. Moreover, the area and sales managers have shown an unwillingness to resolve these issues, resorting to intimidation tactics and leveraging incentives against us. Their dismissive attitude and attribution of our concerns to an overload of information rather than acknowledging the misinformation provided is disheartening.

What's more, the lack of clarity and information shared between the sales team and the design studio has compounded our concerns. The viewing of different floor plans for our home and the unavailability of pricing for essential features like cabinetry, insulated walls, and electrical options during design and structural meetings have left us uncertain and dissatisfied with the process. While we initially held high hopes for our new home, the multitude of inconsistencies, unresolved issues, reviews of other customer complaints in the area, and the unprofessional conduct displayed by the management have deeply unsettled us. As a military family, attention to detail is paramount to us, and the experience thus far has fallen far short of our expectations. We anticipated a professional and seamless process but have instead encountered behaviors that do not reflect the upscale, luxury image associated with Toll Brothers.

We implore the corporate office to thoroughly investigate these matters and take decisive action to address these issues promptly. As responsible buyers, we have shown flexibility and understanding throughout this process. Still, we cannot continue to overlook these substantial discrepancies and unprofessional conduct demonstrated by sales agents Saeedeh **, Lauren **, and area manager Julia **. Please contact us at ** at your earliest convenience to discuss this matter further and provide a resolution to these pressing concerns. Thank you for your prompt attention to this matter.

I also wonder if Toll Brothers has a financial “kickback” reason to use this HOA, Associa. Currently, Associa and Toll Brothers Nation Director of Community Associations has given me various responses that are open ended about a backyard stepping stone, artificial grass and install quality requirements, changing backyard fence requirements and lectured me about foliage I state I would ask permission for - to install in the future. I am going to need to hire a lawyer just to get a straight answer from the TB National Community Director and Associa.

Further, the bylaws want your car(s) in the garage. And you can park your golf cart in the driveway. How is that for appearances. The main issue here, the garages are not big enough to hold two cars. And the lots are not big enough to store your garbage cans outside-of course with a structure erected to hide the garbage cans. Toll Brothers really needs to look at their HOA guidelines if they want to keep their residents and if they want to be considered a Luxury Builder.

Overall: The HOA is inept. Homes are not built to support a family with family school and work needs. Watch your pocketbook. Your move in time will not be what they tell you. Plan on additional month after month, after month.

They are not upfront with design center pricing at all. They will not even give you design center pricing or show you the options until you sign a non-refundable contract and pay them 20% of the price of the home, the lot premium and the construction upgrades. If you insist on getting design center pricing they just ask what your budget is and then tell you that you should be fine. They tell you the average person spends 12-15% of the cost of the home in upgrades, but can't tell you what that is based off of.

Let me tell you, after personal experience and speaking with people around the community 12-15% gets you a cherry picking menu where you end up with minimal upgrades and find yourself having to take their included-and outdated-products for the majority of the house. Plus you are paying construction upgrades for things like sliding doors, a fireplace, tray ceilings, or an open stairrail with wood treads (which are overpriced). Your home will look nothing like the model unless you plan to dish out $250k minimum.

Their included base level tile and cabinetry is horrifically outdated and it is honestly absurd that they don't include a better starting point in what is considered their "luxury level" homes. I've rented homes that cost $350k to purchase that had better finishes than Toll's base level $878k home (in the same square footage). It's a scam, and so disheartening to homebuyers. In my opinion these types of builders have just found another way to get rich quick. Not only do they charge an overpriced lot premium on top of the price of the home (that is priced based on surrounding comps), they overcharge by close to double or triple on many upgrades, and they don't discount off the product that comes with the house that you aren't going to use! So basically you get charged for a product that you are not getting!!

I have worked in the home design field for years and know the pricing and installation costs of their upgrade products. They are overcharging, by a lot. It really blows my mind. They could make more money if they charged a normal amount, because people could actually afford to upgrade their entire homes. Instead they reel you in with a beautiful model home, are not upfront or truthful on the pricing of upgrades, and you find yourself stuck in a contract for a million dollar home (after the lot premium and construction upgrades) that looks like it cost half the price because you can't afford to upgrade it fully.

I had no idea what to expect but I had heard stories of inflated pricing, so I budgeted high. I wasn't even close. They came back with triple what I expected it to be. It wasn't my first experience building a home either. I had built with another builder only 2 years prior and their upgrade pricing on a home that was 2000sq ft larger was half the price of Toll Brothers for the same product (or better) and the whole 5000sq ft. house was upgraded. Toll Brothers pricing isn't just inflated, it's a total ripoff. Oh, and the sales people are extremely helpful but once you sign the contract and give them your deposit expect to hear nothing from them again, other than from Toll Mortgage to pre-qualify you. If you try to get ahold of your sales rep they don't respond.

What we had the hardest time with was the warranty department and their lack of response and care (Customer Care Center - HA!). They moved on to their next development project and left ours behind. The only saving grace was the hardworking groundsman who did the best he could with the restrictions Toll put on him. So understand that once they have your money don't expect anything but lip service, if you can even get that!!!

When it came time for closing and the appraisal came in almost $200k under value and I looked to negotiate a little on the final sales price since I was going in almost 14% underwater on this home, their response was simply, "Don't worry, the market will come back in a few years." Profit is the only thing that matters to this management team and the words customer satisfaction do not exist in their vocabulary. I have now been in the home just over a month and still have contractors here on an almost daily basis due to questionable workmanship. I would NOT recommend TB to anyone, especially here in Dallas as long as these two are running the area.

I emailed the Area Production Manager on 8/1/23, 8/3/23, and 8/8/23. Radio silence to my repeated emails inquiring if the subject drawings are completed, and the permit application is in process. Why would an Area Production Manager ignore a customer email when I’m paying well over $2M for the house baffles me. I'm so frustrated, to say the least, with the lack of communication. I never imagined the communications with Toll Brothers would be so bad.

Thank God that another contractor that was hired by my Mom was there doing some electrical work and he intervened and made the individual leave. My Mother is elderly, what if she would have been by herself? Toll Brothers hires any and everyone. They build million dollar homes and get individuals to do the work for little to nothing. My Mom is uncomfortable with any of their contractors coming back into the house to finish the work. Toll Brothers' work is shoddy to say the least. I have had several problems with them and it is always a hassle to get things fixed. Beware when Toll Brothers sends contractors to your house. Be Protected.

The final straw was our oven quit working after barely using it 2-months in. We contacted Toll to address the issue and were told we have to go through a separate company's warranty department. This after stating multiple times all repairs would be handled directly by Toll in the first 3-months. The lack of care and customer empathy is astounding. Whatever reputation Toll has build over the years is no longer warranted. Do not believe anything this company says, be very careful of false promises as you will end up spending so much time and money to get a lemon repaired.

Instead, Toll is clearly following the lead of other newer developments lately, where the developer builds claustrophobic-sized bedrooms in order to cram as many units into the development as possible to make the maximum amount of money. And the bathrooms? Where are the nice long vanities that go with luxury apartments? These were tiny bathrooms with virtually no vanities. And the floors? Tacky, cheap wood -- looks like the floor of a cottage - as if they used the cheapest wood possible.

What happened to Toll Brothers? This is not a luxury building -- My current rental is far larger with far more features (including a walk-in closet) than your so-called "luxury" units. Extremely disappointing. The location -- at 2688 Broadway - isn't even a great location. So they don't even have that going for it. Being located in a peripheral area of Manhattan, I expected above-average sized units, large vanities, walk-in-closets and the finest flooring available. Yet, your units have none of that. You've sacrificed your reputation as a luxury builder with this condo development - and now are just the same as every other greedy developer in Manhattan, that's making these cookie-cutter sized rooms to cram in as many units as possible - even if the units are unlivable to the people buying them as their primary home.

The kitchen was meticulous. Every room was the right size and every bathroom had everything you would need. I purchased it at almost half the price of its value now, I miss it a lot but it was time to move on. One of the important things you need to know is that this development had some issues with the stucco and leakage in the windows. We all contacted Toll Brothers and met with them to discuss and our association provided some guidance. It turns out although beautiful stucco is very problematic. It's very hard for anyone to get it right.

After I contacted Toll Brothers, they came out and replaced the stucco with beautiful cement siding, new Stonewall, all new windows and a new front door. My nine year old house now looked like a brand new house. I need to tell you they did this at no charge to me - they owned up to it, and did the right thing. They were easy to deal with, and I was pleased with the whole outcome.

My second home is an almost 30 year old Townhome that I have wanted to live in for a long time. This development was well thought out, beautiful design with every room, the right size. All of the townhomes are on the perimeter of a man-made lake that they created which is beautiful and sets a very nice stage. They also built a tennis court and walking trail. I can ride my bike out of my house to the walking trail or to the street that circulates the lake. It is admired and sought after as a townhome and a very nice upscale suburban town. Yes, it's almost 30 years old so some parts of it could've been built better but things were done differently than they are now thankfully. Now, if you buy a townhome, it's a small box, there's no lake, there's no tennis courts and it's half the size of the house now I have.

I get really sad when I hear negative things about Toll Brothers because my experience has been nothing but good and I haven't seen a House more beautiful inside and out by any other builder that I like. They have great designers inside and out and you should never be afraid to choose a Toll Brothers house. Best of luck to you.

Our stairs shouldn't have wall but has the wall despite the premium we paid. Water is seeping through the basement. My neighbor's house is already sinking by more than 5". One of the houses has a foundation crack of more than 4". Design center is super expensive but deliver poor quality. I have similar looking cheap cabinet handles that's already chipping even though I had for better ones. We feel like there has been a racial discrimination because of how they operate things. Luckily our neighborhood is diverse. Too many mistakes to list with design. If anyone's buying in Utah with them, as I closely work with other builders too, I have better recommendation. Luxury houses aren't 5ft apart, totally business oriented and paper houses. Not reliable in any ways. BUYER BEWARE!!

Many Toll Brothers homeowners in my neighborhood all have the same issue of delays on outstanding work orders. We all closed within weeks or months of each other and it’s been an uphill battle to get resolution. The stucco people came out and fixed some parts, then the paint people came but didn’t quite complete the order. We had to have them come out again. They still need to finish out some exterior paint issues and that is also not resolved. The stone work up front was partially worked on and then they didn’t have the guy come back out. Our HVAC order only got resolved and once we connect directly with the HVAC company who also advised to go directly through them for faster service rather than through Toll. Our cabinet and drawers have not been addressed by Oakcraft and we keep getting the run around there as well.

At this point - we are approaching 2 yrs and Toll Brothers has been awful at following through on their product and workmanship. Every homeowner on Villa Hermosa and Monte Lindo has these issues. I would NOT recommend buying or building with Toll. Their name used to stand for luxury and quality. They build terrible homes and drag their feet on repairing their mistakes. They also have high turnover with their warranty company due to the high volumes of repair work orders due to their sloppy build.

Toll Brothers only allowed 2 companies to work on site so you had to pick one to complete front and back patios with pavers, tile, lighting, landscaping, spools, water features etc. Both companies were very very expensive and gave minimal products. The work here was not great. An example would be in my front patio. I have two different shade pavers. On the outside of the townhomes they use stucco and these natural slate wall tiles. The stucco has many cracks and separations and the tile falls off constantly both products will not do well over time. Many of the units have roof leaks and as I sending this Toll Brothers are replacing all 64 roofs because of problems with brown correlated metal roof. They also replaced on our new unit the air conditioner (condenser). They did many other units and also had to build new block walls around air conditioners because original walls were to small and air would overheat.

The inside of our town villa was just OKAY but not the quality we thought we might have. The paint job was sloppy, the kitchen and laundry cabinets were barely builder grade and rough. All three vanities were dropping down slightly so the caulking had to be redone. Both taps in main shower were lose. For some reason cold not fix.

all. I would never work with Toll Brothers again and overall it was a bad frustrating experience. We were concerned what might happen to the house in the future so we decided to sell which we did do last month. Stay clear.

Now for the ones with a construction background (carpenter, electrician, plumber, data specialist) do visit a site under construction and let it sink in how poor the construction of a new home by Toll Brothers is established. (Cheap Labor, poor construction quality.) Toll Brothers is using local contractors, kind of how lucky do you feel buying a lottery ticket? Think twice before spending your money. So honestly what happened to the craftsman’s ship of building a solid home? At what point is the home inspector coming in? It's called a One Star Chicken Coop construction. (African Style, using a twig to draw the outlines of the cabin.) Still buying? Going back to my chickens and collect some eggs.

My feedback for Toll Brothers "exclude Supply Chain/Labor related issues" as I am a reasonable person and I didn't want to hold them accountable for external issues. These issues are part of their negligence, not paying attention to the details, and extremely poor customer service etc. which are very much in the hand of Toll Brothers. Not only that, the mistakes repeated multiple times and when we brought it to their leadership team, their answer was "We overloaded our people and it is okay for them to make mistakes... we will correct it."

Here is the summary of some of the points. I would be more than happy to share more details (with pics and my communication with the builder) if you can reach out to me at **.

2. After selecting options/upgrades at the design center, you need to select many of those items again as the builder said those items were no longer available. This time, you have to select everything over the phone/through email which made our decision process so difficult. I asked them why you don’t keep design center visit after some time so that you can see samples in person and decide.

3. So many change orders were missed (Recessed lights, extra window, bathroom niche, exhaust fan in bathroom, extra outlet points etc.) Surprisingly, no-one from the builder even paid attention to what things got missed. When we reported these issues to the builder, they started asking for sharing pics and details through email. They stopped all other things till their mistakes were taken care. As a result, the completion of the house got pushed back by a few months causing us financially bleed as interest rates kept on going high.

5. We paid extra money for putting Mosaic Band in the bathroom. They put Niche as well as shower handle cutting through the Mosaic Band. When we complained about it to the builder, they reverted saying that you should have given us exact design if you didn't want your Mosaic band to get disturbed.

The list goes on. Please reach out to me on my email or cell and I can give you more details about #1 HOME BUILDER WORLDWIDE. Along with this, I can also give you other builders name who can complete your house construction in much lesser time, better quality, more customization along with some reference points.

Years later, Toll Brothers increase the water pressure within the community, houses in the community flooded, Toll Brothers stated they take no responsibility, but they sent out a letter with no date or signature about the increase of water pressure. Like other owners, we had to go through our insurance company to pay for the water damage, Toll Brothers paid my deductible, but not providing an expansion tank to me like other community members because they said I caused the water damage. If so, why pay for the deductible and send a letter out about the increase of water pressure.

Toll Brothers also said this was my fault had I had annual maintenance this would not have occurred. I had BGE Home Maintenance that came out every year to perform maintenance. Per the contract, I had to go through arbitration, I did, paid for it, and the arbitrator sided with Toll Brothers in saying I got what I paid for in a patio, which she has no first-hand knowledge, but I provided pictures and what experts stated, and that I did not have annual maintenance to prevent the water damage. I refuted the arbitrator’s decision, went to the Attorney General, Maryland Home Builder and Guaranty Fund and they agreed with Toll Brothers and the arbitrator’s decision.

I went to the court to appeal the arbitrator’s decision and was denied because the arbitrator’s decision is final regardless if the decision was one of manifest disregard of the law, inadequate use of reason, opinion through inadequate use of reason, acting without inclusion of rationality, and discretion that resulted in egregious unfairness. The decision was irrational, in error, and false with the arbitrator not addressing my complaint. For the past 10 years, I have been trying to get somebody to hear my case even asking Toll Brothers to settled for less than $5,000.00. I guess because I am not a business with money and connection and I represented myself as a woman, I cannot get justice served not even through the courts. Be careful when buying a Toll Brothers home.

There was little to no progress in Nov/Dec 22 except fixing the wrongdoings, repairs. They are so negligent that they gave right handed plan to lousy contractors who does electrical, plumbing, data, hvac etc. on a left handed house which were messed up. Construction manager is always busy and does not take care of these and I had to show them what was wrong all along. They estimated pre drywall walkthrough by end of Oct or early Nov but ended up in last week on Dec. On 1/4/23 I received a text saying they are TRACKING for April/may 2023 when it is already January.

I sold my house expecting the closing will be in Jan/Feb. 23 and got into a short term rental lease. Now I have to pay 50% more in rent and lose my mortgage rate lock. I never expected them to be so laid back and not answering calls or do not reply to emails on time. Always trying to side track the issue. The agreement is written in a way that they can take 2+years to complete but buyer will be given 30days to close and have a loan commitment ready before 60days of closing. They take hefty amounts in deposit during agreement as well. They are doing a bad business and most of the neighbors are unhappy with the way they are dealing with customers, build quality, repairs etc. I wish I could get my 50k back and get out out of this lousy deal. Attached are the discussions.

Original Review: Dec. 7, 2022

We built a new home in Texas with Toll Brothers. For a supposed high end home builder they sure produce shoddy work. Their warranty support is very slow. When they finally get around to doing something, they do as little as possible. Our brand new garage floor is cracking all over. Back while the home was under warranty they told us they would fix the cracks and seal the concrete. Now, almost a year later they are finally looking at doing something about it. They want to come out and caulk the cracks, and that is it. They totally misled us on what they were going to do to fix the problems. Now they are looking to do the least they can. Needless to say, if you you are thinking of using Toll Brothers, don't. Stay as far away from them as you can. There has to be someone else out there who is better.

A plumber quickly responded the next morning and after cutting several holes in the ceiling, determined the hot water (pex) line from a second story bathroom had failed. This bathroom was rarely used in three years but since our son was home on leave, was being used daily. The plumber took a video of the leak and it was evident the pex line had been damaged during the construction process by an electrician's drill to run wire.

State Farm was prompt in processing the claim and paid for all repairs after my deductible. The plumber’s video and damaged pex line were provided to State Farm for their discovery process and upon completing their investigation, also concluded Toll Brothers was at fault. State Farm sought reimbursement for twelve long months, but Toll Brothers denied responsibility. In June 2022, State Farm referred the case to a collection litigation firm. I was notified August 11, 2022 the firm was unable to recover from Toll Brothers who they deemed to be the responsible party.

All builders are responsible for the actions of their sub contractors and it is highly irresponsible of Toll Brothers to ignore this inferior work. The kitchen, pantry, dining room and mud room were all impacted. My family (including an infant) was inconvenienced for two months during the repair process with walls/ceiling torn open, flooring removed, noise from three turbo fans, a dehumidifier, two ducted fans, one negative air and an air scrubber running 24/7 along with various work teams in our home daily. I am out-of-pocket $1310.00 ($310 for the plumber and a $1000 deductible), and State Farm $6,718.02 plus any other expenses incurred in the collection efforts. Sadly after four years, many of my neighbors have ongoing issues with their homes. A home is likely the largest investment you’ll make and should be a place where you feel happy and safe. Please think twice before purchasing a Toll Brothers home as you may regret your decision.

The week before my closing date for the final punch list walk-through, the home was a disaster. Broken windows, completely wrong countertops, missing trim and vents on the exterior, walls and Sheetrock not straight, doors misaligned, baseboards not matching up, garage door paint peeling off, stucco around the entire home cracking and missing control joints and the list goes on. The number of errors and mistakes on the home that I have had to point out throughout the process they should have paid me to be the construction manager.

As I was in the house one day doing an unannounced walk-through and complaining about the awful quality of a Toll Brothers home, one of the area managers was meeting with my construction manager outside, and I overheard him saying “this home is really bad”. And the 5 times I’ve been back to see the finished repairs something else is damaged or wasn’t fixed right hoping I would just overlook it and forget. I also have nothing but terrible things to say about Toll Brothers Mortgage. I should have read reviews online before starting the process with them but they offered the best incentive money given the current market so I blindly went forward with them.

Now looking back and seeing their 1.3 Star rating out of 5 online I would have steered clear. Having a unique work situation just recently changing jobs and getting with them late in the process of closing on the home I was worried everything could get done and closed. They mentioned there would definitely be some hurdles to get through, but reassured me they could get it done for me. They got the loan approved. I locked in the rate with them. And the loan officer worked very hard to get everything to work. I signed the closing disclosure and the day before the final signing and move in they declined the loan and forced me to find outside financing and forfeit the lender credit, rate buydown credit, and current rate I had locked with them.

My wife and I had moved out of our current home that same day expecting to move into our new home. Now forced to find other accommodations for the coming weeks as we search out approval from other lenders and living out of our moving truck. It’s now been one month from our initial closing date and paid thousands in moving and storage expenses and still not in the home we are being forced to buy or lose our earnest deposit and cost of upgrades. And given the extra month of time, they still haven’t completed the punch list of items needing to be done on the house to close.

After Toll brothers mortgage declined us everyone from the company went silent and were not looking to help us one way or another. We got a very simple email stating to get financed asap and close on the horrible quality, unfinished home or pay us the money. Which we are still working through. If you’re looking to build a new home. Do your research like I wish I had and avoid Toll Brothers and Toll Brothers Mortgage.

Toll Brothers MAY have been a reputable company in the past but they are no longer. Any time you speak with a Toll Brother representative, record them. They lie consistently as if you don't know what you are talking about or can't remember what was said to you! Most of the people who work for them can't even afford a Toll Brothers homes but want to tell you what it is you don't understand. If you purchase a Toll Brothers home, get your own home inspection. It will be worth it to you. They have nice floorplans, but can't deliver a turn-key home to its purchasers. I stand by my word. Alfrieda

We are not alone on our block. All this to say that if you buy a home, make sure your final walk through is as thorough as possible and don’t count on efficient, responsive service once it’s done. If we could go back, we would have chosen another builder even though we love our house. The customer care department is awful. Know this going in. I am located at the Aviano property in Skye Canyon, Las Vegas.

Sloppiness, and incompetence with their workers and subcontractors is what you can expect buying a home here in Longwood Bluffs, Murrells Inlet. They wanted to rush us into closing on the house with work undone. It literally took 4 walk-throughs before we went to settlement. We made a HUGE MISTAKE when we settled. Unfortunately, we trusted them to finish the work only to be consistently disappointed. BIG MISTAKE. If we knew then what we know now we would NEVER HAVE PURCHASED A TOLL BROTHERS HOME. Look at the reviews. There are a lot of #1’s. They should have 0’s.

Their standard design options are just awful and their upgraded cabinetry is even worse. They are chipping and falling apart, our upgraded floors are gapping and chipping, window wells still have not been cut down as promised, we have had leaks and the contractor told me "Well I don't have x-ray vision to see in the walls." (The bathroom is on the other wall and you better believe there are plans that have water lines), they nailed right into them.

Overall Toll Brothers is a shady company that has beautiful floor plans but cannot produce the quality home that they promise. I have tried to give them the benefit of the doubt, but I am done. After 2 years of this (1 year to build and 1 year living in our home) we are jut so disappointed and done. If you are building with them or looking to build with them DON'T DO IT!

The weekly status calls with our construction manager were very informative. As a home buyer, we would visit the build site each week and observe the latest progress. In doing so, there are a stream of questions and concerns which arise. The calls provided a running opportunity for us to seek an understanding of the build process and thereby reconcile what we were observing with the what's and why's of the series of stages of the Toll Brothers build process. We could raise any questions and voice any concerns so that we could maintain a running understanding of the build status, which allowed us to both manage our expectations and to monitor progress from an informed perspective. We found that the construction manager listened to our concerns, provided clarification when needed and most importantly, actively followed-up to address any build related issues which we raised.

In summary, for most people the experience of building a new home may be filled with an ongoing mix of many emotions. For us, there have been exciting and even thrilling moments as well as very concerning or even frustrating moments. But through it all, we found that the Toll Brothers sales and construction management staff have partnered with us effectively in achieving a great home build outcome. This is appreciated and highly valued. We have learned that, given all of the normal challenges a builder must manage ranging from weather to availability of materials and resources (and time), we feel Toll Brothers has come through for us with a beautiful new home and has operated throughout with integrity and conscientious intent to achieve the best possible outcome, all things considered.

I was forced to pick a new stone and close a week later than promised. Even during the closing date, they haven't done all the items that we've identified during our walkthrough. They promised the list will get done as I didn't sign off on it. A week later, they still haven't got a chance to fix it. On top of that headache, they have agent that assigned to me left and they never reached out or even assign a new one until I reached out 4 weeks later. This is my fourth house that I've purchased in the past 20 years (job relocation), Toll Brothers has some nice design but it comes to customer services and communication, it's one of the worst if it's not the worst. Long T

They looked at it and they said wobbling is "tolerance" level, it’s OK to be wobble, I just purchased brand new home. I don’t want a live with this floor at all, I’ve been searching, calling my lawyer, getting some advice from the different people. They advise me to hire private home inspection person, which I did. They are coming to take a look at the my floor. Whatever the consequences I will fix it out of my pocket but I will take them to court. Try to get my money back. It’s been a horrible experience for me. Not happy at all. Very disappointed, new home buyers I will highly recommend it for them to hire private inspector. Let them inspect everything for their own. Make sure they do their job right.

They owe me a lot of money, signed saying they’d return it, they can’t seem to let me know when I’ll have it. Such a disappointing experience with a process that was supposed to be enjoyable. Now, they are hindering my buying ability as they have not provided a refund or a real status other than “it’s being worked.” More than likely it’s sitting in someone’s email.

Toll Brothers did complete some patchwork in an attempt to resolve the issue, cold patching areas of the driveway but did not address the main issues. The patched area entering the garage has completely broken away, the linear creaks continue to form and the raveling never stopped, Toll Brothers has refused to resolve these issues on a new home. Many other areas of repair point to poor craftsmanship and lack of customer care during construction.

They do not protect the home during the construction process, windows are left open and exposed during the building process. I had over an inch of water in my living/dining room during the construction process. The roof was on the home, had they covered the window openings with plastic (cheap resolution) it would have greatly minimized the interiors exposure to the elements. Our floor creaks due to the standing water on the sub-floor and the water was not drained until I called the builder.

The challenges and defects would be difficult to list in this review but the process is definitely not collaborative once the agreement is completed and their values as it pertains to the customer are not embraced. From the corporate website: care and dedication extends not just to our employees but to our customers, partners, and the broader communities in which we build. We did not find this to be true with the Toll Brothers Project Manager of the Elgin Community.

Once you sign the agreement of sale, the sales staff is useless, yet they control the flow of information to the construction folks, which makes absolutely no sense. The people in the Design Center do not communicate with the construction people. For example, you could buy something at the Design Center and no one will tell you (until it's too late) that it is unavailable or will not fit in your home. In fact, the Design center folks were downright rude and unhelpful. There are just too many people involved in the process and no one person coordinates everything. I'm not even going to discuss the mortgage company, which has its own share of incompetents.

Let's face it, sometimes you don't have a lot of choices when you are wedded to a particular location. We had that problem. Not many builders (two actually) to choose from. So the house was finished late, had numerous construction defects and has a long list of warranty items. Will we ever be happy with the product? Time will tell, but I doubt it. If you can avoid this builder, do so. If not, hire your own independent inspector to find all of the issues you won't necessarily notice. The cost is well worth it. Document every conversation. Leave ample time for delays. Be prepared to fix certain things yourself after settlement. Try to find the one construction person at the site who cares, and establish a good relationship with that person. Do not hesitate to call the corporate office for help. If you are looking for an enjoyable experience, try Disney. This will not be it. If moving were not such a terrible experience, I would sell the house tomorrow.

6. The grout in the downstairs tiles has been caving in and causing holes in between the tiles.

We have tried working with the company for the two years we have been in the house and have been pushed to the side multiple times. I would not suggest buying with this company.

Fast forward to the meeting date for Frank's development. Dani, Zoë and I walked into his sales offices and the first odd thing I noticed, Frank (** male) said, "I didn't know you were still coming." Never mind the fact that we were 5 minutes early for our scheduled appointment. It was also strange that he wasn't being welcoming (didn't offer to allow us to sit, no offer of water, nothing). The two, ** women, also in the office, glanced at us without expression and wouldn't speak even after we attempted to greet them.

"Why wouldn't we still show for our scheduled appointment when it was confirmed earlier in the week?", said Dani. I told Frank we are in from NJ and that this was a buying trip, so he wouldn't think we were tire-kickers (not serious about buying a house). Frank had a constipated grimace on his face and said, "That's what I was afraid of." That's when it got real and I understood, within a few minutes, exactly what was happening.

Huh? What could he possibly mean? Frank went on to tell us that he was told that there were so many houses being built in Florida (which is true) and such a shortage of resources and supplies (also true) that he was told that they could only sell one lot/house in both Toll Brothers communities we were seeing. Told us he couldn't sell us that lot to build a house because there were hundreds of prospective buyers on a waiting list in front of us. Remember, we had a scheduled appointment and he was super-nice on the PHONE with Danielle. He never reached out to tell us he was forbidden from selling anything else...that there were hundreds in front of us...that he would need to cancel our appointment.

Then, Frank told us if we could find other builders who had availability and were able to sell to us, we should jump on that and buy elsewhere. WHAT? What salesperson tells pre-approved, non-contingent buyers that they should buy a house from his competition? As we turned to leave, I let him know that's what we intended to do and that I didn't need his advice. We checked with Taja, the ** sales agent at the other Toll Brothers community, and she told us that no such meeting nor mandate took place (only one home could be sold in the area). She told us she'd still sell to us but at that point, Dani and I were angry with Toll Brothers and wanted to move on.

Yes, the real estate market in Florida is cray right now. Yes, there is a shortage of labor and lumber. Yes, the supply chain is backed up. Yes, we were discriminated against as soon as Frank saw us in person. There's no doubt in my mind that he didn't want to sell to ** folks with his limited inventory. This is why he lied about the edict. This is why he kept the appointment with us (thinking we were **). Hell, this is why the man didn't offer us a chair, water nor access to bathrooms. This is why the two women in the office wouldn't smile or return the standard greeting when we made eye contact. Yes, we were still able to purchase from a great builder. Oh, and yes, Dani and I have identified senior leadership at Toll Brothers (via LinkedIn) and will be sending them a scathing email about our experience. I also filed a complaint with HUD. No one from leadership has replied to my attempted outreach. Buyer Beware!

3) issues with hot water/floors & kitchen cabinets.

3) and for some fixes, they give work orders to their subcontractors & don't even care to do a quality check on the subcontractors work but just close the tickets

This is called "warranty scam" #warranty #scam. So buyers, my honest suggestion to you, before you make a deposit, talk to the homeowners of #Tollbrothers recently built communities anywhere in USA. #dontbuy #tollbrothers #home

We discussed with the Project Manager and were told it was "not a problem" that the main entry dimensions had been materially diminished, that Toll Brothers is not obligated to build the home pursuant to the architectural drawings (meaning the architectural drawings for our individual home, not the renderings on the national website), and that no solution would be offered. The Project Manager went on to say that is was my fault that the entry dimensions had been diminished because I made a $16,700 exterior stone upgrade and that it wasn't Toll Brothers responsibility to disclose or advise that the dimensions of the entry would be materially reduced as a result of this expensive upgrade (at no point in the process did a Toll Brother employee say, if you make this expensive exterior stone upgrade, your home entry will be materially smaller). This is not the first issue in our build process. At this point, we aren't looking forward to living in the house.

Also I was honest enough to tell the Sales Rep that I'm also in the waiting list of other Toll Brothers community then she helped to get the final response and within24 hours of my appointment I confirmed back with the Sales Rep of the community that she is representing that I will continue with you to get the home and what are the next steps. Following this communication I got an email Next day (over 48 hours from meeting) with documents for community and New pricing which was 25 - 30K more than communicated to me. When I asked for price increase without any notice I have been told that price increase can happen at any time. on being asked does it change for existing customer with whom you already communicated the price I have been told that's the management decision. Now I have been told:

2. Not respecting the Price communication.

It hard to believe from such a reputed builder whose intention is NOW to capitalize on the market situation and which is throwing some new prospective home owners away because of high prices. This will make the market worse not just for new buyers but increase in Inflation. Be aware Guys and want to inform you. I made a wrong decision to go with Toll brothers but if any of you have a choice please stay away from them. Good luck in your finding a new home. Thanks.

Their buildings and houses are not fit to live in. They possess poor architecture, inappropriate design, and overall inferior construction quality. What Toll Brothers does is show consumers/buyers a lovely model home that is well decorated and staged with all the bells and whistles. But beneath the surface is nothing but defective construction that will erode very quickly and wind up costing you a lot of money to fix. STAY AWAY! They are doing this all over the United States under their City Living, homebuilding, and other subsidiaries. They do not deserve to be in business because they are nothing but liars, manipulators, fraudulent crooks and sinister thieves.

The entire corporate office is full of depraved and demented individuals. You have been warned. Again stay away and do your research on them. You will find that Toll Brothers misrepresents itself and its brand- they severely miss the mark on luxury. They are deplorable, disgusting, and a compete disappointment. Also, their warranty is a joke. They do not fix things properly and they lie their way out of their construction flaws and defects. I can not stress enough that this is the worse home builder out there- they have a superficial charm, but at their core they are a sinister corporation with no decency. They are doing bad business all over the United States and they know what they are doing to people. It is really sad that they are getting away with taking advantage of people and screwing people out of their money.

Furthermore each new construction build, Toll Brothers provides an order request to TSI (framing facility), conducts reviews of the Sales & Settlement Worksheets, Reviews of Production Flowcharts, Exception Report Reviews, Construction Duration Report Reviews, Quarterly Closing Status Report reviews for the periods or duration of the construction of the new home to include they review the Sales Flow Charts, Design Studio Flowcharts, Warranty Reports (Dashboard) Reviews, Permit Tracking Logs Reviews, Contract Status Reports Reviews, Construction & Warranty Repair Expenses Reviews, Build Pro Reports Reviews, Builder User Performance, Late Active Task Report Review, Template Overview Report Review, and the Customer survey after settlement review.

We feel really bad for all of the victims of Toll Brothers, and if you want some factual substance to bring to Toll Brothers, just mention my name, Sean **, Collegeville, PA-Kaitlin Dr or Lot#6, Preserves of Providence to their chief legal counsel and attorneys in Horsham, PA. I can assure you Toll Brothers will be delighted to see how far our family's nightmare has traveled.

I took pictures and sent to them with best intention for them to make replacement for those spots (Huge deficit frame)! However, they stay as elegant as possible and very much ignorant, and told me there will be a quality check, indicating that I was worried too early. When I was scheduled to go design studio to choose options, it was a total blow out. They told me those ones in model homes are not available to choose at this stage, I should have told them before I signed agreement! The thing bothers me the most was their arrogance and ignorance. They totally fail to give any care about our concerns and are very reluctant to make any efforts to seek for solution for us. We don’t see quality of materials, workmanship, neither work ethics.

The issues I have had so far in 1 year since purchase: Cabinet doors in the kitchen falling off, front door lock came off twice, the backdoor does not latch properly and opens for winds at night setting off the alarm, my edge of the garage is left sharp and higher than norm and has popped my car tires, there is a crack in the bedroom ceiling, the grout in my bathroom stall is coming off, have noticed the finish of the tiles and grout in the bathroom is mediocre, nail sticking up in the floor where bedroom connects to the hallway, front lights not working. The pinnacle of all of it is the street name was provided wrong to the maps team and none of my mail and packages get delivered and I had to correct it with UPS, USPS, FEDEX, AMAZON, GOOGLE maps etc.

Again, the warranty service took care of most of house issues (minus the maps issue), but I have lost all respect for this brand name from this experience. I am a single woman buying this condo after a divorce and I had to find a place quick and I didn't have second thoughts choosing to go with Tollbrothers, because of the reputation they have overall. But I am quite disappointed and wish I had reviewed other options too. Lesson learned.

A nail in the bathroom molding over the years has now developed on the inner part of the door making a hole in a fake door. All outlets are either painted into the sockets or not even screwed in so when you plug into the outlet and then pull the plug the entire receptacle comes out of the housing. We just this past summer found out the backyard spigot was capped in the wall since built another $250 to hire a plumber and a new hole in a finished basement wall. The list just goes on and on squeaky hardwood floors built on top of a silent floor and steel beam construction. Buyer beware, I have always wanted a toll brothers home. I am extremely disappointed!!!

To be frank it was not all smooth sailing from start to finish because working with them for so many months with some changes in their team and a few missed communications here and there, then dealing with the coronavirus pandemic took its toll on all of us...but this team persevered and was able to help fill the small gaps and build on and strengthen our overall experience.

What makes me write this review is the vengeance nature of the person who take opportunity to all police and state inspector to bully the residents. However we are not affected, but not have any kind of respect to the residents who brought these property with hefty price than market is very disgraceful. I hope and wish Toll Brother's management to do better than this, otherwise our bad reviews will be all over the internet. I would never recommend them to friends or family (or even my worst enemy). They getting ready for Brookmeade neighborhood who will be managed by same person, for anyone buying a property please be cautioned. DO NOT PURCHASE A HOME FROM THERE.

Managers do not communicate with the owners what is the plan for the lands around your property or the time frame. They don’t ask your permission or give you a chance to discuss your concerns. They are very arrogant. Toll brothers think they own their clients and the properties that already were sold. Another shocking truth is, before you move and without your knowledge they steal and sell the topsoil of not only your property also all of your surroundings. Good luck landscaping and having plants grow and keeping them healthy. Very unprofessional, zero customer service, ignorant people running the Toll Brothers.

Also please you have to pay 1200-1500 yearly maintenance cost for this community. Once you negotiate the price, please use your own inspection company prior to closing. Based on my own experience, Toll maintenance will not fix anything after closing. They will come up with many excuses of not solving the issue. They will say 2 year warranty/10 year structural warranty and, "We will fix all issues after closing." Please do not believe on their words and eventually its a loss for you as those are sales pitches and they want to close the homes and move on to the other customers.

One you become homeowner you have to deal with maintenance as they are many flaws in the newly built homes. They will come up with preconditions that, "We will not fix any issues" and often give wrong information and procrastinate the problem. Once you reach 2 years they will say your service tickets are not warrantable and you are out of warranty. Please make sure you factor maintenance problems as part of negotiation and try to lower the Home price. The maintenance issues will easily cost you 20k-30k and you have to pay from your own pocket and builder will not fix for you.

Also, after the vegetable sink was installed in the smaller island in the kitchen, we found out that they neglected to run electric power to the island and had to dig up the kitchen floor to run the power. Also, after selecting 5 slabs of beautiful granite for our kitchen countertops and island, the fabricator did not measure the curve of the main counter properly and still installed the countertop even though it did not fit. It actually was flush to the drawers on one side and hung over the other side by 3 1/2 inches. Needless to say, they had to cut the granite off and redo the entire kitchen island. When they re-installed the granite they polished all areas of the granite except the 2 seams that they epoxied together which left a 4' wide dull area that they have still not been able to fix after multiple attempts.

Also, we spent $80,000 in their design center for all of our upgrades including 'custom cabinets' throughout the house (4010 sq. ft). The self-closing cabinets have had continuous problems like chipping paint, bad alignment, self-closing drawers that don't close properly. We have had their 'warranty' folks out at least 4 times to fix things but now the 2 different cabinet companies that they used are no longer in business AND the Warranty is up...

Perhaps most disturbing is the fact that Toll Brothers has not finished the streets in our development and the roll curbs that they installed are so steep and high at the 'driveway entrances' that all of the homeowners in our development have complained about vehicle undercarriage damage due to scrapping as we try to get into or out of our 'driveway entrances'. 18 of the homeowners have purchased rubber-bridge ramps to try to eliminate the problem. Unless you have a 4 wheel drive vehicle you will scrape the front air dam or suspension of your vehicle no matter how careful you are.

The last home in our development was completed over 26 months ago and the final street Cap Coat has still not been applied. So in addition to the vehicle damage, some cars also have experienced damage to the side of their wheels as they try to park in the street (which still has a 3/4' concrete gutter lip.) A city building inspector truck actually popped a tile when it hit the gutter edge.

Toll Brothers posted a performance Bond with the City as a requirement to build in our community and now the City is looking into exercising the Bond to complete the development properly. The HOA has discussed filing a lawsuit against Toll Brothers but because everyone signed an arbitration agreement, we will now have to consider 50 separate Arbitration Hearings which could drag on for years... meanwhile, Toll Brothers has moved on to their next development. Be very, very cautious about buying a home from this company.

The project manager said it's because of “the sun... They will even out.” The AC units were not installed properly, and just a little over a year, we had to remediate as that problem caused mold. We even had the ceiling leaking at one point due to roof issues-and called them immediately. I am now having a bunch of cabinets (which were an upgrade) fixed and resurfacing the pool! They also used cheap paint, so I had the house repainted with better quality paint. They should just tell you from the beginning- “we did crappy work and you will need to fix things.”

In Connecticut, the Toll management is definitely subpar and corrupt. They have numerous issues with violating construction codes here in CT. They once got banned from constructing any new properties until they got some of their issues worked out to satisfactory standards. The landscaping fluctuates by each community. Here in Prospect, CT they hire the cheapest landscape management. All they're good for is cutting the grass. The majority do not speak English! They're all of Spanish descent. The landscaping company Precco does a terrible job at planting trees. Each time they do they plant it without putting the right top soil on top of the roots. So they barely have a chance to grow enough roots into the ground. The consequence of this is the tree gets infected with bacteria, doesn't blossom correctly, or do its nature thing!

Precco also does not water the plants in the summer time. Numerous trees around my complex do not receive the right amount of water. In the summer time it gets hot and like humans the landscape needs water and that includes trees! Not just peoples outside garden. There is a high turnover rate of residents. Primarily because the HoA governs day to day work around here b/c it's cheaper from a corporate perspective to have them do it as opposed to Toll corporate. The HoA increases prices each year. While I guess that's expected the problem is how is it worth it If they're not doing their jobs? Most folks who live here are on fixed income. So if they don't get the living experience they want a person won't remain here because of the price increase.

I tried to explain to Toll CT Management it be cheaper to place Solar panels on top of roofs. The lady who answered the phone said "That sounds expensive". Right, yeah that misses the point completely. If you're a good company a business wants to have a long term and happy customer. Solar is dirt cheap to install these days and ends up paying for itself. If they let people save on energy savings it see more residents remain in Toll communities if they can have the money earned by solar through net metering policies and other benefits a utility or government may provide.

Also the one in Prospect, CT has been experiencing car thefts. They have two front gates and keep the back construction gate locked. I have been trying to say it be a lot cheaper to have a Solar mounted TV camera installed that can record the faces and license plate of anyone entering or leaving the complex. Some of the tenants have racial bias as well. I am a thirty year old white man and the Covid-19 epidemic caused most of us to be unable to get a haircut. This insane lady thought b/c I had long hair I did not live at the complex. She could have asked me if I lived here and, "Could you please show me the license." But no, she proceeded by blocking me from going into the gate to get into the complex. That's actually an illegal thing to do. Imagine if I were African American? She probably would have called the Cops! I saw the same person again after I got a haircut and she did not even recognize me. Funny riddle.

The time passed by we didn’t heard from sales office regarding any future info including contact, and of sudden last Weekend, the sales told us another buyer signed contract, where is our contract? As the deposit day, we already told sales we did lots of homework, this the model and lot were our final choice. I can’t believe that the big company like Toll Brothers do business that unprofessional. Very disappointed!!!! Anyway, they leave us no choice but withdraw. It is not Worth to continue. Hopefully, they will fix their problems in the future, hire qualified employees to work there.

Brand new cabinets in my kitchen are all damaged and when I ask for them to remedy all these faults they simply ignore me. Today was the most upsetting as they have a detailed information sheet on my front door detailing the requirements for workers to be in the house. One requirement is to wear a cloth mask but there was a worker in the home Today putting up the backsplash with no mask. I am now concerned who entered my home during this COVID 19 pandemic. Another concern is my front daughter has white streaks going through the black paint. The corking around the windows is extremely sloppy and very unprofessional. Please beware before wasting your money.

We closed on our home in July 2019. We had 26 punch items promised to be completed before we closed but they were never done. We were forced to close and since have informed Toll Brothers of the 25 more new missed punch / warranty items, but these have never been addressed either. Toll Brothers has been aware that since we closed last July 2019 I have had my mother-in-law come to our home for 30 straight Wednesdays from 8:30am to 5pm so they can schedule trades but Toll Brothers & Toll Brothers Warranty either cancelled, had to reschedule or just plain never showed up without any calls but let me be clear all the items are still not addressed and my mother in law has wasted a total of about a month waiting for someone to come complete the construction of our new home. Many various supervisors have come by during this time to check on trades work but there was never anything done so they just keep apologizing.

Toll brothers building / warranty process is a huge problem. They do not honor their word. They are not customer focused. We realize our home is being built by trades but thought the Toll Brother management would be more impactful to the process. Their customer service / sales personal on many times has said they escalated my many grievances for the unfinished home to corporate, but NOTHING ever gotten done so it was just lip service.

Today (March 4th, 2020) the trades were scheduled to finally come to complete 50 items between 8am-5pm but because my mother-in-law was not there until 8:15-30am they cancelled the entire day this morning. They do not know when they can reschedule in the future and tried to make me feel guilty that they may be charged for the 30mins they were waiting. Again, you can see they are not customer focused. They are not about resolving urgent issues in a timely manner that were their responsibility and now I have to wait even longer to finally take a shower in our upgraded master shower after 7 months.

Wow Toll Brothers Coastal Oaks management / area managers / corporate leadership where are you in this process & can you please get my home completed now (especially the basic items) that we paid you in full for in July 2019? Your move toll brothers here at coastal oaks, are you going to finally come complete my home with quality and the same since of urgency you put on me to close 7 months ago?

I plan to update this review that I filled out along with many other sites across the internet in hopes to get the urgent attention that my unfinished home of 7 months deserves, plus to help create more awareness to help others possibly thinking of buying or recently purchased what we have experienced, what we hear from many others in this community Coastal Oaks (that this unacceptable construction process is common) and that we feel is very bad business practices from Toll Brothers during their closeout of the Coastal Oaks community. I wish I never had to write this review, but Toll Brothers left me no choice!

The house is not build per design and specifications, severe damages to several areas of the house, upgraded items are not the same as shown in agreement and damaged. The front elevation and interior designs are not the same floor plan and agreement. The front door's keypad didn't work and they couldn't fix it for months, I replace it myself. The heating systems wasn't working and it was freezing inside, had to call a local technician for emergency service in the middle of night to get it to work. The Security Alarm system doesn't work at all.

Countertops are damaged, floor tiles are uneven and have severely scratched everywhere, bathroom floor and wall tiles have permanent stains all over, wood flooring is awfully damaged, kitchen cabinets are damaged and not installed per spec, the cooktop is not the same brand as the other appliances installed, walls are not straight, floor makes noise, front door and garage door is damaged, the front and back yard is not leveled and water puddles everywhere. The interesting thing is that most of these issues were reported several months before closing, they kept promising that the house will be build per signed agreement and all defects will all be fixed by the time we close. They also lie frequently.

23. All lumber looked like the lowest grade possible. It also sat exposed to the weather for over a year. Entire build took about 2 years.

We have built other custom homes and will never build with Toll again!!

A couple of points I understand better now: first, signing the contract and paying the down payment basically means you have already bought the house -- the closing is just the final formality. Our contract gave Toll 365 days to deliver. You should expect that that's how long it will take. House prices fluctuate and a year is a long time. If prices rise, you've gotten a great deal. If prices fall, you've lost real money. Just as if you owned the house for a year.

We had a lawyer review the Toll Sales contract. We had an inspector examine the house right before drywall was put up. And we talked to the County Planning and Zoning office and the County Building inspectors. All said to us that Toll was not perfect, but they were one of the best builders in the county. And the first year, Toll came numerous times to work on fixes and adjustments to our house. Yes, we did have to push to get some things done right. But I expected that would be the case.

Did we make mistakes? Of course. For example, I wish I went through the options list more thoroughly. After the development was finished, we found out from neighbors about options we didn't even know were offered. The salespeople really made it difficult for us to see the full option list. I guess they were afraid we would price ourselves out of our mortgage approval limit. In any case, I wrote review because I thought my experiences might be helpful to someone else. Best wishes.

I have taken time off and rearranged my schedule in order to be present for the workers who are scheduled to arrive and no one ever shows up. This is unbelievably frustrating. So be aware, if you are okay with the house as is when buying Toll Brothers great. But be prepared to fight for any corrections that need to be done. And on a side note, we just received a letter that their mortgage arm was hacked and all of our information stolen. I suspect a class action lawsuit is in the near future for them.

WHAT TO LOOK FOR: Stained drywall at window sills and ceilings, Fractures or cracks along private streets, common area slabs or pavers, Frequent and excessive cracks at drywall (interior) or stucco (exterior), Leaks or staining at or around common area planters, Staining or discoloration below decks and at entry landings, Excessive cracking at tile flooring, garage slabs or patio areas, Staining or dampness at underground parking garage, Cracking or step cracking at perimeter block wall, Any landscaping cracking, pool cracking, concrete raising/lifting up. Your home is your greatest investment. It is not “normal settlement” that Toll Brothers would like you to believe. They are so unprofessional and talk about your 10 year warranty and it is a joke. Don't waste time working with them, just get yourself a Construction Defect Litigation Attorney.

Then the second leak came about soon after, right in the same spot. After digging it and cutting off our sprinkler line, they notified me that it's not under warranty anymore. So I got my own plumber only to find out that pipe came apart as the ground started settling in some. Also, the Fireplace used is a B-vent Fireplace which makes hollow whistle sound whenever it is little windy outside. I am just very disappointed in the quality of things around the house.

To make it short, we closed on September 19, 2019 and still have not been able to move due to major issues with kitchen cabinets, countertops, tiles and shower walls. During the pre-closing, we put blue tape on areas needing to be fixed and I was promised they would be taken care of before the closing. We went back to inspect the day of the closing and found all tapes were removed but work was not done. The project manager promised to get all fixed by the end of the day and asked to close, we closed and went back to inspect but found all issue still outstanding.

Overall, the house is not built per design and spec. Cabinets are severely damaged, countertops are damaged, some damaged tiles were replaced but they are not leveled and have 2 different colors of grout, the master bathroom floor tiles are all stained and the builder's cleaning crew were not able to remove stain from tiles, the master bathroom floor tile's grout have 2 different colors, the shower tiles are heavily stained and couldn't be cleaned by their cleaning crew, A large portion of ceiling and walls were bumpy and could be seen from distance. These are the major issues I've described above, there are several other issues that have not been taken care of.

I did not want to post my reviews but, during a walk through with Construction Supervisor today, I was so frustrated to see all new tapes being removed without work being done and he continuously gave me lame excuses for stained tiles, damaged cabinets and countertops. The president of the company called me last week and scheduled to meet next week at the property to review these issues. If issues are not resolved soon then I will start to post photos of their poor quality work and some of the emails.

The trim around my walls is compressed paper, not the high quality material (wood) I thought I was paying for. The electrical is substandard as I if we turn on a light, the TV blinks due to surge. Windows were not properly installed but of course, none of this is Toll's responsibility. Oh but they did come back in the community to replace the outside trim due to rotting of the wood on several homes. This was caused due to the wrong product being used. However Toll will not accept responsibility to replace the rotting trim around sliding glass or French doors on the homes. (7 years!!!) Oh and let's not forget about the use of tape to connect the underground drainage lines together and the fact they taped lines from my house to neighbors on either side.

We chose a Toll home based on the (now known) fabricated reputation of this company. Toll Brothers are little more than scam artist. It is like the proverbial bait and switch. Look for another builder who will offer a real warranty and stand behind the workmanship they advertise as the best in the nation... which Toll Brothers clearly is not. Once they have your money, all bets are off. If I could get my money back from them they could have this house back and I would never buy or recommend them to anyone.

1. Nothing.

If you are looking to buy a new home, do yourself a favor and look elsewhere. We have purchased five tract homes in our 15 years in Arizona and Toll Brothers is, by far, the worst. The design is very good but that was all that was good. Sloppy workmanship, delivered dirty and a customer attitude of buyer beware. We still, after 5 years, do not have an AC system that works and this is just one of many problems.

We contacted the vendors and they confirmed that they never ordered our upgraded cabinets at all and only ordered the standard particle board cabinets. In fact we contacted all 6 vendors in which they said they bought the materials and products from and all six confirmed that particle board NEVER placed an order with the company whatsoever. Another example, we paid approximately 75,000.00 for upgraded countertops that was supposed to be white and grey quartz by Caesarstone and Toll Brothers installed yellow countertops throughout the home that we never seen before, product that came from China. It was supposed to come from Arizona Tile who confirmed they have never seen that product before and that they never ordered that product because they don't even carry Caesarstone.

Another great example is we paid approximately 26,000.00 to have our home painted 5 colors including beautiful grays and white and they painted the Home two colors - chocolate brown and green The Home looks so disgusting not even worth 100,000.00. The MOST HORRIFYING experience of our lives!! We wrote over 50 emails and placed numerous calls to Toll Brothers and they never returned our calls or emails. So we contacted their headquarters in Pennsylvania and spoke to the CEO office. Doug Yearley is the CEO and his office did take our calls (if any reads this please that has also been screwed over send your complaint to him, and file for Arbitration).

When Doug Yearley contacted the Vice President Dan Wright and President Gary Mayo they responded in a letter telling us to stop Harassing them and to cease and desist from having any contact with the design center sales office etc and would not allow us to see our home at all during the time it was being built. They cut off all communication with the homebuyers. They try to turn it around and BLAME the homebuyers. In fact Dan Wright wrote a letter to us telling us to cease and desist from going into the showroom room “numerous times” a day, harassing everyone and screaming and yelling and cursing everyone out on a daily basis???

First of all, it is an outright lie. We have lived in California for 50 years and only flew in twice to go the showroom in 2018 and twice in 2019 and we never cursed or became belligerent!! We are trying to get answers as to why they did not honor our upgrades and why they haven’t built our home per contract. We are filing a defamation of character lawsuit against Dan Wright Vice President of Toll Brothers’’ for false accusations. AND we filed for arbitration. If you haven’t bought a home yet and are thinking of doing so BEWARE. You are signing their contract that is bulletproof and it basically states you have no rights!! They can substitute product at anytime (although they are supposed to tell a product been discontinued they don’t, because the products been discontinued before you ever saw or gave them a deposit down for home. You most definitely will NOT get what you purchased and there’s no guarantees it’s written in their contract.

Again you basically have “NO Rights”. The Design Center is an absolute sham of false advertisements and false products. Most product in their showroom doesn’t even exit BUT they don’t tell you that!! We later found out that all the upgrades we ordered were discontinued years ago!!!! And the upgrades you see in the models you can’t get they don’t even sell it!! Their showroom has very little selection and you only have a few choices to chose from. It’s a joke. They state in writing that you get 6 custom upgrades and we got none. They wouldn’t allow us to do anything custom. It is total fraud and misrepresentation combined. In other words they are providing you samples KNOWING it doesn’t exist at all and therefore, they have NO intention of EVER putting the product in the home.

They take all your money and then put a completely different product in your home that you NEVER seen before. They ARE RIPPING OFF COMMUNITIES ACROSS AMERICA and especially in LAS VEGAS. When we did the home inspection the builders had slashed the walls damaging all the wires and we have no power. They also put screws and nails down all the pipes so the sinks don't works. There were approximately 15 hazardous conditions the house was deemed unsafe and THEY REFUSED TO FIX ANYTHING ON the Home Inspection Reports. In addition they refused to give us a walk through prior to closing where you disclose to the builder all the Cosmetic Defects (Cosmetic defects are not recognized by a hone inspector and they will not be in your home inspection). Toll Brothers refused to give us any paperwork on the the detail item.

We also had to file restraining orders against certain Toll Brothers employees literally threaten you. And they are HUGE liars. The most dishonest company I have ever worked within 40 years and I know what I am talking about for our entire family has been in the construction business and real estate business for sixty years. Above all, the experience has been nothing but a HORRENDOUS NIGHTMARE!!!! My poor 83 year old mother suffered a stroke and doesn’t even want to move into the home now and we have to get restraining orders against Toll Brothers employees in fear of them harming us for going public, not to mention the fact that they vandalized the property. They threatened if we don’t pay them over a million plus dollars in cash they will take our 100,000.000 deposit and the home. The title company is owned by Toll Brothers so when you go to Sign they are NOT a neutral party. They also work for Toll Brothers.

At signing there is no detailed estimated closing costs, they won’t give you any paperwork. They just give you a final number to pay!! They also make you sign a paper stating that you can’t sell your home to anyone but them for 365 days and they get to buy It back at base price which is and can be half of what you paid for it!! We want to spread the word across America This has got to STOP! They are ripping off Americans like us that worked so hard for forty years to finally build their dream home and the dream is nothing but a NIGHTMARE. We have been so BRUTALLY abused and threatened by Toll Brothers. For us, buying a home from Toll Brothers was like buying a home from the Mafia!! We are going to FIGHT for our rights!! And are going to expose The TRUTH. Our story and experience will be told in a pamphlet that will be posted on the Internet.

Above all if you’re even thinking about buying a home from Toll Brothers please take the time to read all the thousands of complaints on this website and other consumer related websites like RIP OFF report. They have a 1.0 star rating for customer satisfaction because they DON'T care about their customers!!! We hope this helps and look for our pamphlet online coming soon.. What you should know before buying a Toll Brothers Home. “Our experience.” We are righteous consumers who have been ripped off and we are now part of the “Me Too Movement” in our local community. The good news is we are not the only victims. The more people that post and come forward with their experiences the better. # vegasstrong #channel13onyourside

None of my questions regarding what the kitchen choices would look like were ever sent, and upon walking in last weekend, I found all bathrooms, including the master bath were tiled floor to ceiling in white glossy square tiles (level 1), along with level 1 cabinets with bright silver finishes, along with the cheapest possible light fixtures. The same cabinets are in the kitchen. Somehow, they are rationalizing that no ability to provide me with a closing date, level 1 = level 2, granite = quartz, dated design choices = expert designers, and that none of that is misrepresentation. They stated that their contracts are "serious" and you can't get out of them (EVEN IF YOU END UP UNABLE TO FINANCE AT THE END they won't give your money back!! ); that my situation doesn't constitute an ability to get my EMD back. They have no desire to make the customer happy whatsoever.

I signed on the dotted line because I was told the premium had just gone up 14k (because they decided people could afford more because homes "were selling too quickly" - they went up another 14k a couple of weeks later). My deposit is almost $40k - I purchased a "luxury designer single family home with an expert designer's touch" - it has been decorated with .69 cent tiles and bargain basement cabinets. All internal bathroom doors fold inward and can't be opened simultaneously because they ram into each other. I was told those couldn't be changed to swing out because if someone else found out, they would be mad they didn't have that changed. The pantry is half the size of the model's smallest home. The sales concierge admitted the lighting fixtures and cabinet pulls were installed wrong; that they shouldn't all be silver.

I can't get my EMD back because Toll Brothers likes to hold their customers hostage after you have signed. Oh, and according to their manager Jason and Kristen who indicated if I go over their head, it won't matter because management will take her and the sales manager's opinion, but that they had "no control" of the situation, other than to try and see about the closing date and change the backsplash (or "delete it"). They essentially told me they would make sure they would not support me getting my EMD back "under these circumstances"; that they don't warrant a reason to let me out of the contract because they would have to put it back on the market.

Why would I ever think I was building a brand new home with a dated interior on a kitchen and 4 bathrooms that I have to either renovate or accept that they look 10 years old and will be impossible to keep clean (hence why those all white glossy bathrooms are OUT OF DATE/STYLE)?? Not to mention the entire reason I purchased the home was to have assigned school enrollment, and the school let me know because I won't have a settlement before the school year, we can't get in because it will be full. The manager essentially said this is not their problem and "it sounds like you have options and just want out". Actually, I'll be living in a hotel, thank you very much, trying to get in a home I actually am passionate about before the school year, same as I was when I bought your "quick delivery home" that "takes approximately 1 year to build"!

In the contract they also prohibit you from selling the home for a year. I am absolutely traumatized, angry, and utterly heartbroken - beyond disappointed by this situation. Don't be me. Stay FAR, FAR away from Toll Brothers and especially their quick delivery homes, unless you just really could care less what they put in there, or how. You are selling a piece of yourself in the process otherwise.

-Missing a bathtub drain plug in one of the bathrooms.

It seems Mirabelle at Plum Canyon building crew has aggressive schedule to finish 100 homes in a year but they are spending more time fixing the mistakes made by their vendors instead. Sales team also had turnovers; 3 manager changes, from the time we made deposit in June, 2018 to January, 2019 when we closed escrow. We should have researched about Toll Brothers on ConsumerAffairs and BBB before we committed to purchasing this home. Is been only 3 months and we're already have items that needed to repairs which we never had when we bought our first home from Richmond American Homes 10 years ago. We believe in saying "You Get What You Pay For" in life but this is not the case with Toll Brothers.

After you agree to pay the premium and they have your money and signature they don’t install the same product you choose in the showroom. In my case the product never existed by the vendor they claim they got it from in the first place. We contacted the vendor and they never saw the product either. Toll Brothers cuts a sample of a different material, gives it the same name and code but it doesn’t match what you saw in the showroom or vendor's showroom. TOTAL “BAIT & SWITCH”.

The way the company’s run is extremely unprofessional and unethical, and they could care a less about you and your dream house, they are only interested in lining their pockets. Not to mention how rude and ugly they get when you expose the truth! It’s a construction racket going on for decades. We bought a Toll Brothers home hoping to live in our dream home but unfortunately we never moved in and are now out in the streets, because they refuse to fix any of their mistakes and build accordingly to the plan. In fact they completely ignore you and all the correspondences you write. They don’t care at all about their customers, they are ruthless liars and all we could do is get a lawyer and sue and we now await arbitration, because that’s what their contract states. Above all, it has been a total NIGHTMARE and Toll Brothers has put us through hell and I don’t wish that upon anyone. I hope this reviews helps and God bless!

We have had numerous other problems, such as six cabinet doors scratched beyond repair, one door splintered off the hinges, shower basin not grouted, tile missing behind the bath tub, broken floor tiles in the bathroom. Other problems include mushrooming of all screws on the back deck and stairs causing elevated areas around the screws enough to trip over (I had to explain to them how to install a deck so as to prevent this. Toll Brothers acted as if they did not understand this concept). A toilet leak under the wood floor in our powder room damaging a 4X4 sq. foot section.

The toilet had been shoved on to the ring seal bending it half way in. There are numerous other problems we are still dealing with over one year later. In hindsight, we made a mistake in trusting and buying from Toll Brothers. We have since had our house evaluated by our own structural engineer and have had the sub floor addressed by another company. We will not deal with Toll Brothers again.

We are over a year dealing with problems that we as buyers should have demanded be resolved prior to our closing on the house. Every time the subcontractors are in our home they damage flooring, paint, track mud and have stolen items from our basement. This is a nightmare I would not wish on anyone. My husband, unwittingly, initially gave them a 5-star rating. This is to warn others about the poor quality and poor service associated with Anthem Ranch in Broomfield, Colorado.

Make sure you visit the site constantly. The 300 item list before closing is nothing you can really go over in less than hours, not the day of closing. If you have a Toll mortgage, they will pick your move-in date whether you or your house are ready. Move-in day was a disaster. House was not clean. The last few weeks of construction were extremely rushed. Wallboard tape is showing (no worries, they'll paint over it) with debris in the paint. Cabinet doors were not adjusted properly or just plain bad. Other doors closed, but there are large gaps so light shines through. Faulty carpentry is fixed with caulk. Trim and cabinets were chipped MANY places. It is hard to find a smooth place on the trim. Try to get them to come back for the 30-day warranty. "My Toll Home" and construction have to duke it out. So on Valentine's Day - Roses are red; Violets are blue; If you buy a Toll Bros.; You'll be stuck too.

Every Monday someone from the construction team is required to call to inform of the work performed and the expected work for the following week. Because these calls or any form of communication is not being received from the construction team, my husband and I visit the property site once a week. Last week, we discovered that only two hopper windows were installed instead of four. Immediately, reached out to sales manager, who confirmed that four windows were purchased. Any assistance that can be provided is greatly appreciated, since the construction phase is a long process and do not have any confidence in those managing the building of my home based on past experiences.

We said if you throw in the walkout vinyl sliding door in basement you have a deal. I was told they would give 5,000 toward door and if we wanted anymore we would have to buy 20,000 of their inflated upgrades and they would give us 20% off. We could not use this on options we already chose. It was a blessing in disguise that we walked. They try to entice with the model to upgrade to their horrible workmanship for installation of overpriced upgrades. We chose to stay in our 22 year old house which is still cheaper to maintain than a vinyl sided house that will look horrible in a few years Don’t be fooled by Toll. Good Luck.

They were suppose to include barn door beams before Sheetrock, again they didn't include those beams. We found out afterward, so Toll Brothers have to end up drilling holes everywhere just to get them fix. When we moved in few months, the water pipe underneath ground broke causing water to overflow and our bill to be hundreds of dollars. Toll Brothers horrible builder. I escalate to VP of Sales at Toll Brothers, he promised to give me credit for what they did wrong. All of sudden he disappear and never respond to any of my email. Horrible service! I will never want to buy home from Toll Brothers anymore!!!