Toll Brothers Reviews

We spent over $700K on our house in the Reserve of West Bloomfield. I cannot believe how poor the quality is of this house. Fit and finish of all aesthetic treatments is poor. Light fixtures were not installled appropriately. The concrete outside; garage floor, driveway and sidewalks throughout the subdivision are failing (we plan on moving as each winter cycle will make it worse). Paint was poor quality and sloppy application. Cabinets are not aligned. Toll Brothers is on par with Pulte.

They never completed our punch list, put a wall where a door is supposed to be and wouldn't correct it. After working with more than 5 warranty or punch list person, we finally gave up. Our HVAC and ductwork system was installed so poorly that we had mold in our vents and ducts. We had to move for 2 months for repairs to be made. 2 yesrs later and the mold in our ductwork is worse than ever. I could go on and on. Short story; say no to TBI.

Spent over $500,000 on my house in Greer, South Carolina and the quality is so poor. I had a sewage back up a little over a year after building the home come to find out the builders, decided to pile all of their scrap wood on top of the drainage pipes causing it to break. I reached out multiple times and they keep telling me somebody will call me and haven’t heard a word. I wouldn’t recommend Toll Brothers to anyone. I will be getting an attorney shortly if I haven’t heard back.

To buy at Lake View is throwing your 1.2, and buying PIA, headache, high BP, anxiety, and restless life. Maybe you have to start working again as you will need Psych doc, cardiologist, handyman, plumber, electrician, HVAc, elevator guy, maybe a divorce lawyer as there will be so frequent issue. Instead of having peaceful life there will be a new misery in your life. If you were living your 25 year old house will not have as many problems what you see in this luxury town house. Living and dealing with them is Pain IA.

Toll Brothers sold me a sinking house and it took over 3 years, 3 engineer certs (that they would not allow me to review) and repairing the same 10 + foot crack in the wall 3 times before they finally came to stabilize the home. I'm now dealing with them having to cement my subfloors to level the floors and not only did they not offer to hire movers to move the furniture but they are unwilling to pay for someone to come in and clean the floors that they left completely filthy. I paid $1.2 on a home that was supposed to be "luxury builder" and it has cracks all over the place. They have been awful to work with on warranty work and within the first 2 years of living there they went through 3 different warranty managers in our neigborhood.

This company is NOT a luxury home builder. They pay no attention to Architectural guidelines or how a homeowner lives in a house. Questionable code violations, no warranty services, homes are filthy when you move in.. Exterior door locks are not installed correctly. Windows with chips.. No lights over vanities or willing fans. Three people told my id get a closet rod and then they change their minds. I’ll never do it again. I’d give them a minus 5 if I could.

The worst. Will never buy from them again. Everything falling apart around me.

I purchased a new brand new Toll Brothers home 7 years ago because I had a demanding business that required so much of my time, and my schedule didn’t permit me to do the work of a fixer-upper. To my chagrin, early on I discovered what poor craftsmanship they had, requiring high maintenance (they claim to be luxury home builders - what a joke!), dishonest sales tactics they use, and unresponsive post-closing customer service. I have tried for days to just get a simple question answered about the type of paint they used in my home, with no response. This company is not worthy of your business! I deeply regret having spent my life savings on a builder like this.

Awful, would never use again. They lie and don’t fix things. Honestly, the worst experience ever. Save your money.

We bought 10 months ago and can’t say enough about how amazing this process has been! It’s a well built home with great upgrades and the builder has also been very attentive! I recommend Toll Brothers to everyone I see. I have a construction engineer friend who tells me Toll Brothers is one of the best builders around…great quality! I wonder why some of the negative reviews, but every location is different.

I had dreamed of owning a Toll Brothers home since I first saw toured them about 20 years ago. I finally had the opportunity to buy one in 2025, and the whole experience has been a disaster. They didn't answer pre-closing email questions, they didn't show up for the closing walk-through, they didn't show up for the make-up appointment for the closing walk-through, they made excuses right and left. They didn't refused to fix the items that were warranty problems within the first year, including a really bad and noticeable carpet seam separation and a severe crack in the concrete as you're entering the home. They also would not fix incorrect electrical wiring in our garage (a fire hazard) and in our dining room (they actually installed an outlet upside down.)

Terrible time getting items fixed by the warranty dept. on my 6 month old home in Sonoran Trails. Sewer line issue which I am told by the warranty dept. It’s not their problem. It’s Toll Land Development. I’ve ask for contact info but have not been given one. Can I get some action from someone?

After leaving for 2.5 yr in a “luxury” house developed by them I can only said few words: 1. Quality of selected contractors is terrible, concrete in sidewalks, driveways and other area “not under warranty”. Failed in less than two years.; 2. Trees planted are in terrible shape. ; 3. Stop signs not installed after 3yr!!; 4. Multiple serious quality issues involving electrical work, gutters, windows, and landfill. Once they sign out customer service is worst than terrible.

Dealing with the warranty process has been consistently negative.

I had a wonderful experience working with Caroline at Toll Brothers Design Studio. She was incredibly helpful, patient, and made me feel truly included and heard throughout the entire process. From the beginning, Caroline was kind, understanding, and efficient, which made what could have been an overwhelming experience feel smooth and enjoyable. She took the time to answer all of our questions, helped us work through any concerns, and guided us in making the best decisions for our home.

Toll Brothers loves to tout and advertise themselves as a Fortune 500 company. Well, if you have ever had any dealings with them, you quickly learn how they got to the top and it's not by building a quality product or providing excellent service to their customers. It's by cutting corners, bully tactics and unethical business dealings. They know every loophole in every contract. Once you sign on the dotted line with them, you are in trouble and they are done caring about their customer. They employ as many attorneys as they do actual employees.

I would never use Toll Brothers-ever. They build these homes so quick and cheap and will do anything to cover their mistakes. We have a neighborhood with multiple pipes bursting, homes with foundation leaks, people with gapped flooring, drywall cracking, electrical problems, and flooding. Mind you, the homes in here are selling for $1.2 million. Whatever you do, do not build with Toll Brothers.

In 2024, we thought we were buying a quality-built home from a reputable builder, but that was sadly not the case. We bought a 2,128-sf home, they built a 2,048-sf home without disclosing. Ten days prior to closing, we found the blueprints is how we learned of the SF. They offered, and we accepted compensation but then they double slapped our face and retracted it. We now have to hire an attorney. We also have an face/head injury problem with the stove hood, it sticks out too far and has caused two injuries. Toll Brothers has refused to accept responsibility and help correct. We have had to install rubber corner guards.

Toll Brothers is a complete money pit and a horribly company to deal with. They throw up houses as quickly as they can and do whatever is possible to take your money without giving you proper information. The sales staff construction managers and property management group all have no idea what they’re doing or how to properly solve any sort of problem presented to them from the home. Every time we reach out with and issue we’re told we need to be patient or it’s not under warranty now. I have not even lived in a brand new Toll Brothers building for 6 months and it has been nothing but a nightmare. I do not recommend purchasing with this builder, I absolutely regret it.

Troubles since day one of our purchase. Windows, power, hot water, sliding doors etc. Poor communication, along with avoid all criticism with aggressive attitudes.

Buyers beware from Toll Brothers! Toll Brothers so called "LUXURY" Builder! Is HORRIBLE! This is a great neighborhood with spectacular views, especially during sunset! This is the worst built home I’ve ever bought in 30 years and this is my 5th new home! Gas have been leaking since the fireplace was installed because the gas line was only hand tightened! I finally smelled gas after my furniture was place and was sitting next to the fireplace! Kitchen sink was leaking when we moved in, one of the guest bathroom toilet tank was leaking, master bathroom glass shower leaked 2 times and glass panel was install misaligned and now the glass panel is coming off the frame! All the walls are crooked. The window is crooked!

My experience with Toll Brothers is a nightmare. They always delay warranty service, when fix defects, they only want easy way out but not the root cause. Managers especially east Valley Arizona area manager has poor customer service manner and being rude.

I bought a house from this builder and settled the end of August, 2025. The house is beautiful, nice neighbors but it is opened to two very old communities. We were not told that the county denied putting a gate to separate these communities until now that I’m asking the HOA about the gate that I got that in writing. The people from those communities walk their dogs and do not pick up the poop. They dump used tires and rims in our community, they use the play area in our community and they drive as though they are on the highway.

Toll Brothers loves to market themselves as a luxury home builder, but once the paperwork is signed, they make it very clear they do not care about their homeowners. They caused mold in our shower pan due to improper construction, and instead of taking responsibility for their mistake, they are forcing us to pay $20,000 to fix an issue they created. Let that sink in. A multi-billion-dollar company refusing to stand behind their own work, while homeowners are left to deal with the health risks, stress, and massive financial burden.

UPDATED ON 02/11/2026: Deplorable customer service. Poor warranty process with John and Julie at Hudson Landing in Wappingers Falls NY. They are unwilling to give contact information of their supervisors to make formal complaints, despite it being requested several times!

I am currently in the middle of home construction with Toll Brothers in a suburb of Dallas. During our electrical design appointment in January, we selected a chandelier priced at $1,810. Yesterday, I was informed that the selected fixture is no longer available and that we must reselect from the current Toll Brothers catalog. The issue is that all available alternatives are significantly lower in value, and Toll Brothers is refusing to provide any credit for the price difference. I even requested that the upgrade be removed entirely and replaced with a standard included ceiling fan, but was told that no credit would be issued since this is being treated as a “reselection.”

Many issues from start to finish. Received different information throughout the build. Shoddy work and once you close good luck. Make sure during your walk through you have documentation and pictures-Every faucet was crooked, outlets were a mess- our cabinets were all hung crooked and a ton of scratches which were pointed out (glue, dings, dents). We are so disappointed. We ordered recirculating water and it was not installed. I would not recommend. Very hard to talk to anybody in management. They simply do not care.

Someone was squatting in my garage during construction. I sent the salesperson pictures it wasn't taken serious until I forced them to secure. Then I pointed out broken windows and scratched SLIDER during construction about 2.5 months to close. The Foreman told me, "No problem. We will fix." I hired a home inspector. The report was a robust 75 plus pages of repairs including a sewer report- that needed attention as well (separate report). When I told them I was getting this inspection- someone took a Sharpie and made a demonic caricature on MY FENCE. I have pictures of all this. I had the inspectors back and of course LO and Behold things were NOT DONE!!! These folks had me close with broken windows, scratched sliders and caulking that really no joke looks like a 14 year old with no experience. The customer care representative is RUDE and Aggressive.

I just wanted to share my experience after recently buying a Toll Brothers home in the Bickford Ranch Ridgeline community in Lincoln, CA. We spent a huge amount of money on this home, and I truly believed we were investing in a place where we could finally relax and enjoy our life. But the moment we started our backyard project, everything changed. The management company overseeing the approvals has made this process feel overwhelming and honestly exhausting. They want to know every tiny detail — exactly how many trees we’re planting, what kind of flowers we’re choosing, and even how we plan to clean the turf if dust gets on it. I never imagined that planning my own private backyard, which no one else even sees, would feel like being under constant inspection.

Purchased new Townhouse Manzanita project in Morgan Hill CA 95037, I was rushed into buying home and closing ASAP or be fined. I did every thing and when the escrow officer called the sales dept and informed them the home has closed at 3:pm, they told me to come back the next day to pick up the keys. I have been waiting all day and was told not today. This is very unprofessional, they should have someone in construction or anyone around to hand over the keys. I was told a day one day ago someone will always be available for you. Since day one I had been mislead about a lot of other items during this home buying experience. Everyone here lies from the sales dept, construction and corp dept.

I bought a Toll Brothers home. The Ridge at Big Rock in Duvall, Washington. I deeply regret buying a home here. The builders make decisions for their own convenience rather than considering the homeowners. For example, they installed the hot water tank in the middle of the garage, making it extremely difficult to park a car without hitting it, even though there was plenty of space on the other side. The bathroom vanity countertops were built with tiles instead of a proper solid-surface material, which comes across as a very cheap shortcut. To make matters worse, the front door was not installed correctly and would not close properly. I emailed them several times, but received no response. For safety reasons, I ultimately had to hire someone myself to fix the issue. Overall, the poor design choices, lack of quality, and complete disregard for customer service have made this a deeply disappointing experience.

We spent $15000 to repair sewage, which was loud incorrectly, causing backups in our basement. Toll Bros refused to cover any of it, even they laid it improperly. We had significant wall fountain cracks and expect no coverage. Terrible builder. Never buy their homes.

Warning for Potential Homebuyers – Toll Brothers (Sienna, Missouri City, TX). At first, my experience with Toll Brothers in Sienna, Missouri City, Texas, seemed positive. The sales team worked over the weekend to send me a contract, and I even left a review praising their professionalism. Unfortunately, shortly after my deposit, everything changed. I specifically requested that my ACH withdrawal be made from my savings account, but Toll Brothers processed it against my checking account, causing NSF fees. I was later told this was an internal error in their ACH system, which defaults to checking accounts without disclosing this to buyers — an unfair burden on consumers. I also noticed cheap hardware and lower-end materials being installed in the home. When I raised concerns and offered to pay for upgrades, I was told it was “too late in the phase” and denied any changes.

Horrible experience with this company. Overcharge for a very standard product. Their customer service when it comes to warranty is an absolute joke. They sell you the moon to then end up fighting you almost every step of the way when they don't "meet your expectations" (that they make you feel like is unreasonable despite paying millions of dollars for the house).

I purchased a Toll Brothers Home in 2021. The quality of construction is horrible. It took me over 3 1/2 years to get through all of the punch list items and things that needed to be repaired. In the time I’ve owned my home I’ve dealt with four different warranty representatives. The door to my den had to be completely reframed because the doors were warped, not framed properly, and would not close properly. My house was pre-wired for surround sound in the living room.