Toll Brothers Reviews

Buying a Toll Brothers home which is being built may be hazardous to your health and pocketbook. Follow the City building inspections daily and always follow up. The excuses for the building delays are enormous and can be prevented. HOA: Associa of Gulf Coast: However, the reason I am writing is because to the HOA Toll Brothers uses to manage my development; Solstice at Venice Florida.

We moved in March, by the time July came our countertop was changing colors and getting darker over the 3 months. We were told countertops were sealed. Have proof not sealed and this caused countertops to have dark spots where used more. Tolls Bros does crappy work and don't care. No communication. Had to always follow up. I guess they think it's easier to ignore problem. They said because I didn't report when we closed and waited it won't be covered, well it got darker with use due to it not being sealed. Toll bros is not luxury builders. Bad, cheap windows and just bad quality overall.

Buyer beware. First, get a realtor. Don't think you can negotiate and get a deal by saving them commission, they won't truthfully negotiate with you. Second, if you buy with Toll Brothers and plan to upgrade your entire house, and you have normal taste, as well as enjoy things like electricity, you are looking at around $155k in design center costs for mid level upgrades to kitchen, bathrooms, and luxury vinyl plank floors in a 3000sq ft house.

This company is the worst - they do not stand by their product and use materials that can easily break down and then cost so much money to replace. Since they mostly build in developments, you have to replace it with the exact same crappy material and cannot pick anything different. They do not respond to any requests and they are terrible, no wonder their new developments have not been selling.

Do not trust this company! They intentionally sold us a property that is basically a swampland. They could have easily installed drainage pipes but they took the cheapest route and installed a 'Swale'. Which means there's a river of water running through our backyard whenever it rains. And it's designed to get the water runoff from 3 neighboring properties!!!!! They refuse to fix the issue! It's also a breeding ground for mosquitoes and gnats and other insects! Toll Brothers only cares about profits rather than their customers! They are a complete disgrace and should have their contractor license revoked!

We had a house built and found that we had to check the work of all subcontractors. In other words, we had to do the job of the build manager. Some subcontractor work was good (e.g. countertop installation) but others were not. In particular, framing, roofing, and drywall was poor. We found a leak in the roof during construction that the builder did not notice. Framing was poor (crooked walls) and drywall was poor (visible seams/gaps/bowed walls). Building oversight was poor, leading to work that needed to be redone, with significant delay in closing. We had four different build managers over 16 months. We had to drive 300 miles to visit the site, and felt we had to do this each month (or more) to make sure work/repairs were done right. They said they oversee construction “like it was their own home” being build, but this is just **. Be aware… you must spend a lot of your own time to ensure things are done right.

We did our due diligence and researched Toll, but we were assured that the complex we were interested in was the Pride of Their Fleet and that this was a new type of community. Well shame on us for not taking the "reviews" to heart. We got past the fact that everything is an upcharge and that you could only pick from their overpriced design center, we struggled through the constant delays, moving in 6 months after the promised date when others who bought after us were getting in sooner, and we dealt with construction equipment and dumpsters in our section of the community for over a year.

Toll Brothers are a horrible builder. I believe they use the cheapest materials they could find and charge an arm and a leg for them. The fences are relatively new, but they’re already showing age. The paint is flaking off and the screws are popping out. Dozens of trees are dead or dying. The pavers in the front all need to be replaced, and the pool had to be emptied and resurfaced. All these are added cost for the homeowners. Toll Brothers builds a Development and gets out as soon as they can before, the amenities start to fall apart. New homeowners are left footing the bill for Toll Brothers' mistakes. They have to pay extra fees to get everything fixed. So if you think you’re buying a house, keep in mind, you’re also buying Toll Brothers mistakes and all the repairs that will be needed over the years. I’m surprised there’s not a class action suit already.

I have built several homes in the DFW area over the years however, like many on this site I made the regrettable choice to build a TB home. I will start by saying the sales folks were a pleasure to deal with however management is another story. On numerous occasions throughout the process, I had the displeasure of dealing with Ann **, Area Sales Manager, and Jay **, Division President here in Dallas. These two individuals should be an embarrassment to TB. As several things were not adding up along the build process, I requested several meetings with both however neither one had any interest or time since they had me locked in with all the prepaids.

The amenities are nice at Metro Crossing but Toll Brothers management are very hard to deal with. The sales VP Joyce has turned what we thought was going to be a wonderful experience into a nightmare. She has routinely turned down simple requests that were agreed to between us and our Toll Brothers Sales rep before we entered into contract. It's like dealing with DR Jeckyll and Mr Hyde. They promise you a lot before you put your deposit down, then they fight you tooth and nail on any changes or requests after you make your deposit. Their purchase contract is over 100 pages!