Toll Brothers

Toll Brothers

 1.3/5 (221 reviews)
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Overall Rating1.3 out of 5
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Toll Brothers Reviews

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Verified Reviewer
Original review: June 9, 2023

Getting home constructed from Toll Brothers sounds really exciting on the surface but the real experience is much worse than you can ever imagine. I am regretting my decision and would NEVER EVER recommend Toll Brothers to anyone else. I am at a real estate business and had to convince 3 friends from not buying in my neighborhood. Structural engineering is bad along with bad retaining walls, landscaping. Our house was closed with more than 20 outstanding issues and it hasn't been fixed till date. My house is on a slope and the retaining wall are already scaring everybody because it's not retaining well. It doesn't have appliances yet. I was fake promised a temporary ones.

Our stairs shouldn't have wall but has the wall despite the premium we paid. Water is seeping through the basement. My neighbor's house is already sinking by more than 5". One of the houses has a foundation crack of more than 4". Design center is super expensive but deliver poor quality. I have similar looking cheap cabinet handles that's already chipping even though I had for better ones. We feel like there has been a racial discrimination because of how they operate things. Luckily our neighborhood is diverse. Too many mistakes to list with design. If anyone's buying in Utah with them, as I closely work with other builders too, I have better recommendation. Luxury houses aren't 5ft apart, totally business oriented and paper houses. Not reliable in any ways. BUYER BEWARE!!

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Verified Reviewer
Original review: June 7, 2023

We purchased and built our Toll Home in the Meadows in Peoria, AZ. Our house was built and purchase was completed on July 2021. Since then, we have had multiple warranty issues and work orders submitted and we are now coming up on year 2 since we have taken possession of the home and they seem to continue dragging on completing any and all outstanding work orders. They have had multiple warranty reps quit and our work orders keep getting passed around. Their vendors never seem to be responsive, or so they say. And when they do show up, they either show up on a day they did not schedule with us or they show up and repeat what the last person did which is re-inspect the areas of complaint and leave. We have had multiple tile and grout people come out and still no resolution to this work order.

Many Toll Brothers homeowners in my neighborhood all have the same issue of delays on outstanding work orders. We all closed within weeks or months of each other and it’s been an uphill battle to get resolution. The stucco people came out and fixed some parts, then the paint people came but didn’t quite complete the order. We had to have them come out again. They still need to finish out some exterior paint issues and that is also not resolved. The stone work up front was partially worked on and then they didn’t have the guy come back out. Our HVAC order only got resolved and once we connect directly with the HVAC company who also advised to go directly through them for faster service rather than through Toll. Our cabinet and drawers have not been addressed by Oakcraft and we keep getting the run around there as well.

At this point - we are approaching 2 yrs and Toll Brothers has been awful at following through on their product and workmanship. Every homeowner on Villa Hermosa and Monte Lindo has these issues. I would NOT recommend buying or building with Toll. Their name used to stand for luxury and quality. They build terrible homes and drag their feet on repairing their mistakes. They also have high turnover with their warranty company due to the high volumes of repair work orders due to their sloppy build.

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    Verified Reviewer
    Original review: April 24, 2023

    Our new build is located in Fountain Hills Arizona in a development called The Overlook. The Overlook is within a community called Firerock. We were probably the first couple to review the development site The Overlook in 2018 but had to hold off buying because we had to sell our existing winter home also in Fountain Hills. We are Canadian snowbirds and have been in Fountain Hills for 13 winters. Our previous home was built in 1989 and it was a quality home so we know what to look for in a home. We picked out our lot but before even the first shovel was in the ground we were told that our town home and the one that we share the centre wall with will have stairs in garage and entry way. There are 64 units and only ours and the neighbour's has stairs. All others have flat pavers and are without garage stairs. I have some mobility issues so this was a total surprise. We have 8 stairs. Apparently there were elevation issues with our lots.

    Toll Brothers only allowed 2 companies to work on site so you had to pick one to complete front and back patios with pavers, tile, lighting, landscaping, spools, water features etc. Both companies were very very expensive and gave minimal products. The work here was not great. An example would be in my front patio. I have two different shade pavers. On the outside of the townhomes they use stucco and these natural slate wall tiles. The stucco has many cracks and separations and the tile falls off constantly both products will not do well over time. Many of the units have roof leaks and as I sending this Toll Brothers are replacing all 64 roofs because of problems with brown correlated metal roof. They also replaced on our new unit the air conditioner (condenser). They did many other units and also had to build new block walls around air conditioners because original walls were to small and air would overheat.

    Our neighbour had to have all tile floor replaced both upstairs and down because of bad grout. Others had same problem. Ours seemed fine. A number of units had water problems inside garages and living spaces so Toll Brothers had to install much better drainage pipes. We also found out after reviewing the development sites landscaping plan that many trees, plants and rock features were missing. Toll Brothers had to provide what was in the plan which they did.

    The inside of our town villa was just OKAY but not the quality we thought we might have. The paint job was sloppy, the kitchen and laundry cabinets were barely builder grade and rough. All three vanities were dropping down slightly so the caulking had to be redone. Both taps in main shower were lose. For some reason cold not fix.

    The day we moved in 103 degrees the air conditioner did not work and it took two guys to fix because of original bad install in attic. We tried contacting Toll Brothers but nobody ever picked up and everything had to be done by e-mail which should have worked but didn’t. Some of our issues were addressed but not

    all. I would never work with Toll Brothers again and overall it was a bad frustrating experience. We were concerned what might happen to the house in the future so we decided to sell which we did do last month. Stay clear.

    3 people found this review helpful
    Verified Reviewer
    Original review: March 26, 2023

    Chicken Coop. Toll Brothers a great name on paper. So would you blindly buy a million dollar (inflation) home from Toll Brothers? Absolutely NOT. Travel to the site of your future residency and take a tour, do visit multiple home/floor plans under the guide of a realtor agent. Bring a cup of good coffee and absorb the rainbow sales talk about the height of the ceilings, view at the neighbor’s wall, desert plants, TV connection outside, plant watering system, flooring, light fixtures, storage. (Stop laughing.)

    Now for the ones with a construction background (carpenter, electrician, plumber, data specialist) do visit a site under construction and let it sink in how poor the construction of a new home by Toll Brothers is established. (Cheap Labor, poor construction quality.) Toll Brothers is using local contractors, kind of how lucky do you feel buying a lottery ticket? Think twice before spending your money. So honestly what happened to the craftsman’s ship of building a solid home? At what point is the home inspector coming in? It's called a One Star Chicken Coop construction. (African Style, using a twig to draw the outlines of the cabin.) Still buying? Going back to my chickens and collect some eggs.

    12 people found this review helpful
    Verified Reviewer
    Original review: March 7, 2023

    Getting home constructed from Toll Brothers (#1 HOME BUILDER WORLDWIDE) sounds really exciting on the surface but the real experience is much worse than you can ever imagine. I am regretting my decision and would NEVER EVER recommend Toll Brothers to anyone else. I myself work for a leading sub-contracting company and I am well aware of supply chain constraints and labor issues.

    My feedback for Toll Brothers "exclude Supply Chain/Labor related issues" as I am a reasonable person and I didn't want to hold them accountable for external issues. These issues are part of their negligence, not paying attention to the details, and extremely poor customer service etc. which are very much in the hand of Toll Brothers. Not only that, the mistakes repeated multiple times and when we brought it to their leadership team, their answer was "We overloaded our people and it is okay for them to make mistakes... we will correct it."

    Here is the summary of some of the points. I would be more than happy to share more details (with pics and my communication with the builder) if you can reach out to me at **.

    1. The appointment at the design center, they didn't offer us some of the upgrades/options which were available for our model.

    2. After selecting options/upgrades at the design center, you need to select many of those items again as the builder said those items were no longer available. This time, you have to select everything over the phone/through email which made our decision process so difficult. I asked them why you don’t keep design center visit after some time so that you can see samples in person and decide.

    3. So many change orders were missed (Recessed lights, extra window, bathroom niche, exhaust fan in bathroom, extra outlet points etc.) Surprisingly, no-one from the builder even paid attention to what things got missed. When we reported these issues to the builder, they started asking for sharing pics and details through email. They stopped all other things till their mistakes were taken care. As a result, the completion of the house got pushed back by a few months causing us financially bleed as interest rates kept on going high.

    4. It is going to be almost 22-23 months since the time I booked the house and expected to get the possession. During the same time, some of my friends with more customization than ours got their house possession in 12 months period.

    5. We paid extra money for putting Mosaic Band in the bathroom. They put Niche as well as shower handle cutting through the Mosaic Band. When we complained about it to the builder, they reverted saying that you should have given us exact design if you didn't want your Mosaic band to get disturbed.

    The list goes on. Please reach out to me on my email or cell and I can give you more details about #1 HOME BUILDER WORLDWIDE. Along with this, I can also give you other builders name who can complete your house construction in much lesser time, better quality, more customization along with some reference points.

    27 people found this review helpful
    Verified Reviewer
    Original review: Feb. 21, 2023

    Living in a Toll Brothers house, we paid a lot for luxury finishes and a lot of details are just missed. They have poor management of their subs. They don't take pride or stand behind the work. It's a complete run around to get anything done. It's a new house so that's nice but definitely not what we paid for,.

    27 people found this review helpful
    Verified Reviewer
    Original review: Feb. 21, 2023

    I purchased a home from Toll Brothers December 2012. I requested a patio, showed the type of patio I wanted of a neighbor’s, Toll Brothers stated they can do it, provided the amount and I paid for them to install a patio. Three months later, March 2013, the bricks were coming up, grass, moss and mold growing between the bricks. I notified Toll Brothers verbally over and over in 2013, I started putting it in writing in 2014, and even had an attorney to write a letter along with having experts in installing patios to check it out and they said it was installed improperly. Toll Brothers stated I got what I paid for, I was not within the warranty in notifying them when the warranty was up 2016, and that it was subcontracted to go through them when I paid Toll Brothers to do the job.

    Years later, Toll Brothers increase the water pressure within the community, houses in the community flooded, Toll Brothers stated they take no responsibility, but they sent out a letter with no date or signature about the increase of water pressure. Like other owners, we had to go through our insurance company to pay for the water damage, Toll Brothers paid my deductible, but not providing an expansion tank to me like other community members because they said I caused the water damage. If so, why pay for the deductible and send a letter out about the increase of water pressure.

    Toll Brothers also said this was my fault had I had annual maintenance this would not have occurred. I had BGE Home Maintenance that came out every year to perform maintenance. Per the contract, I had to go through arbitration, I did, paid for it, and the arbitrator sided with Toll Brothers in saying I got what I paid for in a patio, which she has no first-hand knowledge, but I provided pictures and what experts stated, and that I did not have annual maintenance to prevent the water damage. I refuted the arbitrator’s decision, went to the Attorney General, Maryland Home Builder and Guaranty Fund and they agreed with Toll Brothers and the arbitrator’s decision.

    I went to the court to appeal the arbitrator’s decision and was denied because the arbitrator’s decision is final regardless if the decision was one of manifest disregard of the law, inadequate use of reason, opinion through inadequate use of reason, acting without inclusion of rationality, and discretion that resulted in egregious unfairness. The decision was irrational, in error, and false with the arbitrator not addressing my complaint. For the past 10 years, I have been trying to get somebody to hear my case even asking Toll Brothers to settled for less than $5,000.00. I guess because I am not a business with money and connection and I represented myself as a woman, I cannot get justice served not even through the courts. Be careful when buying a Toll Brothers home.

    14 people found this review helpful
    Verified Reviewer
    Original review: Jan. 10, 2023

    I imagined the home to be above and beyond my expectations. The final product was such a disappointment in the quality and attention to detail I will never buy another new build. The paint was the cheapest thing you can find with multiple stains all over the walls. The paint splattered on the baseboards, trims, stairs, windows, and hardware was beyond believe. The home was not completed to 100% satisfaction on closing. They are still doing changes even though we closed on December and they still have to replace majority of the roof due to damages during the build. Be careful what you sign, because they will not do anything outside of the contract to make things right.

    29 people found this review helpful
    Verified Reviewer
    Original review: Jan. 5, 2023

    I understand construction business can be complicated with many things to rely on, my concern is with the way I was made to believe and got me into a situation where I will be spending thousands of $ more than what was planned, bad business practices. I got into agreement for a purchase of newly constructed house in Ridgecrest at Indian land, SC on 7/2022 and was told estimated closing would be 4/2023. In sept 2022 the agent from Toll Brothers changed the completion date to Jan/mid Feb closing in 2023 as they are progressing faster than previously estimated. Their version stayed the same until yesterday 1/4/2023.

    There was little to no progress in Nov/Dec 22 except fixing the wrongdoings, repairs. They are so negligent that they gave right handed plan to lousy contractors who does electrical, plumbing, data, hvac etc. on a left handed house which were messed up. Construction manager is always busy and does not take care of these and I had to show them what was wrong all along. They estimated pre drywall walkthrough by end of Oct or early Nov but ended up in last week on Dec. On 1/4/23 I received a text saying they are TRACKING for April/may 2023 when it is already January.

    I sold my house expecting the closing will be in Jan/Feb. 23 and got into a short term rental lease. Now I have to pay 50% more in rent and lose my mortgage rate lock. I never expected them to be so laid back and not answering calls or do not reply to emails on time. Always trying to side track the issue. The agreement is written in a way that they can take 2+years to complete but buyer will be given 30days to close and have a loan commitment ready before 60days of closing. They take hefty amounts in deposit during agreement as well. They are doing a bad business and most of the neighbors are unhappy with the way they are dealing with customers, build quality, repairs etc. I wish I could get my 50k back and get out out of this lousy deal. Attached are the discussions.

    23 people found this review helpful
    Verified Reviewer
    Original review: Jan. 2, 2023

    We closed on our house Sept 16, 2022. Leading up to closing we had cheap inexperienced contractors that installed glass cabinet lighting in the most ridiculous way by punching holes in the back of the cabinet instead of the top so when you look at the beautiful glass cabinet, you see wires. Speakers in ceiling with no speaker inside, speakers blowing out from ceiling, no vent in summer kitchen, cracked tile work, rust spots and crack in bathtub, brick wall in loft looks like a kindergarten class did it, painted AROUND outlet covers, not underneath, cracked mirror. We were told to expect that 50% of the time contractors will not show up. House sat empty for weeks at a time. Bathroom fans sounds like a Harley motorcycle. Not to mention the lack of customer service from sales center.

    31 people found this review helpful
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    Toll Brothers Company Information

    Company Name:
    Toll Brothers