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Toll Brothers

Toll Brothers

 1.3/5 (192 ratings)
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About Toll Brothers

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Toll Brothers Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Nov. 4, 2021

Worst Home Ever Built! The HVAC is broken. We have no gas heat. The streets in the neighborhood are not paved so I am sure when it starts to snow as neighbors have told us we will be stuck in our home until enough of us complain that Toll Brothers sends a plow to plow the streets. DO NOT EVER BUY A NEW CONSTRUCTION HOME FROM TOLL BROTHERS IN A NEW COMMUNITY DEVELOPMENT!

9 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 27, 2021

For prospective buyers of Toll Brownstones: Noise travels easily from the garage of the brownstones to all floors of the adjacent brownstones, and Toll does not have any regulations in the offering plan stating that the garage may only be used for storage of vehicles, bicycles, etc. It does have, of course, the standard nuisance clause, but that means each time having to report noise from your neighbor's garage to Toll. So if your neighbor makes their garage into a man cave or, as mine has, a gym complete with bench press, 100-pound weight plates mounted on the wall and deadlift station, you will be out of luck. You will hear the entire workout from your second-floor living area, as well as from your third-floor bedrooms. You will hear the weights being lifted from the rack and being set back down on it, and your neighbor's grunts. You will also feel vibrations, as if your brownstone is shaking.

When the person deadlifts, in addition to the noise and vibrations of the bench press workout, you will hear and feel 200 to 300 pounds hitting the cement floor. You will be jolted from your living room couch. Bang! Note that Toll will control the HOA for at least another 5 years, the time needed for the new 120 Brownstones in the PQ parcels to be built, sold, and closed. So know that if during this extremely long declarant control period your neighbors, or the people who rent or buy from them, use their garage as a man cave, recreation room, music room, or gym, you will have no recourse. Buyers who have not closed can take action by requiring that Toll issue a new bylaw restricting use of the garage.

9 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 26, 2021

    New construction is a time-consuming, complicated and potentially very frustrating process. So much of the process, irrespective of the builder, is hit-or-miss. The difference between success and failure is often a combination of the quality of the subcontractors, the individual supposedly supervising the work, the market (when things are busy, that's when errors occur) and the manner in which information is communicated. For us, the process was terrible. This wasn't our first rodeo, so we were attuned to potential screwups. However, I cannot think of any aspect of the process that was smooth or enjoyable.

    Once you sign the agreement of sale, the sales staff is useless, yet they control the flow of information to the construction folks, which makes absolutely no sense. The people in the Design Center do not communicate with the construction people. For example, you could buy something at the Design Center and no one will tell you (until it's too late) that it is unavailable or will not fit in your home. In fact, the Design center folks were downright rude and unhelpful. There are just too many people involved in the process and no one person coordinates everything. I'm not even going to discuss the mortgage company, which has its own share of incompetents.

    Let's face it, sometimes you don't have a lot of choices when you are wedded to a particular location. We had that problem. Not many builders (two actually) to choose from. So the house was finished late, had numerous construction defects and has a long list of warranty items. Will we ever be happy with the product? Time will tell, but I doubt it. If you can avoid this builder, do so. If not, hire your own independent inspector to find all of the issues you won't necessarily notice. The cost is well worth it. Document every conversation. Leave ample time for delays. Be prepared to fix certain things yourself after settlement. Try to find the one construction person at the site who cares, and establish a good relationship with that person. Do not hesitate to call the corporate office for help. If you are looking for an enjoyable experience, try Disney. This will not be it. If moving were not such a terrible experience, I would sell the house tomorrow.

    12 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2021

    When we signed for our house in July 2021, we were told February 2022. Quick move in and all. We understood it could be delayed a little but were assured it would be February. To the sales guy's character I believe this is what he believed to be true. Come now September, we have been told our home won't be available until October 2022. We only bought the house because we were assured it would be done in February, now we face losing it all including the $10000 deposit. Won't let you sell your contract, won't let you find another buyer, won't give any room for anything that can save you a year or 2's saving because let's face it, like any big corporation, they just want your money. The only bright side of this is that the sales guy is friendly and does his best, but he has no power to make a deal or help you out.

    22 people found this review helpful
    Rated with 4 stars
    Verified Reviewer
    Original review: Sept. 23, 2021

    My wife and I started the process in Feb/2019. We were informed it would take 12 months and possibly longer depending on weather and upgrades. This was a new development and Covid19 hit one year later. Toll Brothers were great to work with and the communication was honest and prompt. We even had a Toll VP from out of state walk through our home with us. He was a fun guy and complimentary of the choices/designs of the home. The home turned out great and we love it. Completion was done on time. Only complaint I have is we wanted a pool and no contractors lined up at the time to do pool and home simultaneously. We had to landscape and now tear it all up and doing the pool now.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 29, 2021

    My experience working with Toll Brothers, specifically the Crossings at Meridian, has been exhausting and frustrating. When we moved into our house we were guaranteed that any issues that arose would be dealt with by the time that our warranty was up. Each time we brought up issues with the company, it was met with excuses and delays or no response at all. Here are some of the issues we still have with our house after multiple attempts to reach out to the builder to get it repaired and promises on their behalf to get these things done.

    1. The concrete on the driveway has been cracked down the middle. It was replaced once and cracked in the same place. The company Toll Brothers works with, Young Brothers, refused to replace it and investigate why this was happening. When asked to do a pressure test, they refused.
    2. The side yard gates hinge hits the side of the cement post and is causing it to make a hole in it.
    3. They did not have Cox cable the house correctly. When we brought it up, they promised that it could be fixed and that they would pay for it. The issue is still not resolved.
    4. The exhaust fan in the master bathroom lets in hot and cold air due to a broken flap. This causes extreme temperatures in the bathroom. They just told us to keep the exhaust fan on to fix it.
    5. The roof tiles are falling off the house.

    6. The grout in the downstairs tiles has been caving in and causing holes in between the tiles.

    We have tried working with the company for the two years we have been in the house and have been pushed to the side multiple times. I would not suggest buying with this company.

    35 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 13, 2021

    Purchased home in September 2020. Told 10 months to build. Home delayed now by 2 months, though we were assured it would be done by mid AUGUST 2021. Weeks go by with little to no work being done and no follow up as to why. On 3rd site supervisor and story on delays changes once they return calls. Don’t care that we are renting and have to be out in 6 weeks (we had a 3 month buffer). Poorly run site with several errors we caught as we leave nearby and visit the site. Not sure if they read the plans because though you can customize, the crews seem to put things in where they are in standard plans (gasoline for grill, waterline for refrigerator) plus wrong size opening for refrigerator, and doors installed in the wrong openings. Not impressed. Glad we are adding pool outdoor kitchen and other things after closing or we would never get in.

    25 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 12, 2021

    DO NOT SIGN A CONTRACT WITHOUT HAVING AN ATTORNEY LOOK AT IT. Toll Brothers is selling $1MM homes and after your deposit, they tell you that lights arent included. After you buy lights, they tell you light switches aren't included. When you go to the design center, you can choose the two types of tile floor or pay 4x more to upgrade. I had to spend $13K just to add lights to my house. Then they changed my basement to a side entry and when I replied that I don't agree and won't sign the 7th change, they refunded my deposit. The contract you sign pretty much allows them to cancel on you for any reason they feel necessary. Please understand that your house will be at least 25% more expensive by the time they are finished with their "Oh, we didn't tell you that it wasn't included?" speech.

    45 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 21, 2021

    After we did the closing we discovered million of issues with the house. Defects in the paint, carpet, bathroom floor, Ac unit and the last one is the current leaking that they tried to fix 4 times. They said was not leak after I sent a video. When you called the warranty guy name Nick he does not replied email or calls since he said he is too busy taking care new homeowners. After you closed the house they will make every excuse to avoid fixing the issues. Today we have a heavy rain and part of the ceiling was coming off into my baby play area. Contacted customer service manager name Jeff and he said Nick does not know about calling, reason he can not inspect the area. Save yourself time and money and stay away Toll Brothers.

    34 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 24, 2021

    They show a beautiful house and when they sell you the floor plan, what you get is a below standard track home that they charged you for a luxury home. Every single feature that attracted you is an upgrade. You pay almost twice as much to get what you initially thought you will get.

    47 people found this review helpful
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    Toll Brothers Company Information

    Company Name:
    Toll Brothers
    Website:
    www.tollbrothers.com