Toll Brothers

Toll Brothers Reviews

Find a Best Home Builders partner

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Banner image

Looking to hire a builder?

Get connected with a professional near you on HomeAdvisor

Find Pros Now
Overall Rating
1.3 out of 5
See all 242 reviews

About Toll Brothers

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Banner image

Looking to hire a builder?

Get connected with a professional near you on HomeAdvisor

Find Pros Now

Toll Brothers Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about Toll Brothers?
  • 4,349,265 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Customer ServiceInstallation & SetupPunctuality & Speed

Reviewed Nov. 29, 2023

Buying a Toll Brothers home which is being built may be hazardous to your health and pocketbook. Follow the City building inspections daily and always follow up. The excuses for the building delays are enormous and can be prevented. HOA: Associa of Gulf Coast: However, the reason I am writing is because to the HOA Toll Brothers uses to manage my development; Solstice at Venice Florida.

I also wonder if Toll Brothers has a financial “kickback” reason to use this HOA, Associa. Currently, Associa and Toll Brothers Nation Director of Community Associations has given me various responses that are open ended about a backyard stepping stone, artificial grass and install quality requirements, changing backyard fence requirements and lectured me about foliage I state I would ask permission for - to install in the future. I am going to need to hire a lawyer just to get a straight answer from the TB National Community Director and Associa.

Further, the bylaws want your car(s) in the garage. And you can park your gulf cart in the driveway. How is that for appearances. The main issue here, the garages are not big enough to hold two cars. And the lots are not big enough to store your garbage cans outside-of course with a structure erected to hide the garbage cans. Toll Brothers really needs to look at their HOA guidelines if they want to keep their residents and if they want to be considered a Luxury Builder.

Overall: The HOA is inept. Homes are not built to support a family with family school and work needs. Watch your pocketbook. Your move in time will not be what they tell you. Plan on additional month after month, after month.

Thanks for your vote! Report
Customer ServiceCoverage

Reviewed Nov. 18, 2023

We moved in March, by the time July came our countertop was changing colors and getting darker over the 3 months. We were told countertops were sealed. Have proof not sealed and this caused countertops to have dark spots where used more. Tolls Bros does crappy work and don't care. No communication. Had to always follow up. I guess they think it's easier to ignore problem. They said because I didn't report when we closed and waited it won't be covered, well it got darker with use due to it not being sealed. Toll bros is not luxury builders. Bad, cheap windows and just bad quality overall.

Thanks for your vote! Report

Not sure how to choose?

Get buying tips about Home Builders and Developers delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thanks for subscribing.

    You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPriceStaff

    Reviewed Nov. 18, 2023

    Buyer beware. First, get a realtor. Don't think you can negotiate and get a deal by saving them commission, they won't truthfully negotiate with you. Second, if you buy with Toll Brothers and plan to upgrade your entire house, and you have normal taste, as well as enjoy things like electricity, you are looking at around $155k in design center costs for mid level upgrades to kitchen, bathrooms, and luxury vinyl plank floors in a 3000sq ft house.

    They are not upfront with design center pricing at all. They will not even give you design center pricing or show you the options until you sign a non-refundable contract and pay them 20% of the price of the home, the lot premium and the construction upgrades. If you insist on getting design center pricing they just ask what your budget is and then tell you that you should be fine. They tell you the average person spends 12-15% of the cost of the home in upgrades, but can't tell you what that is based off of.

    Let me tell you, after personal experience and speaking with people around the community 12-15% gets you a cherry picking menu where you end up with minimal upgrades and find yourself having to take their included-and outdated-products for the majority of the house. Plus you are paying construction upgrades for things like sliding doors, a fireplace, tray ceilings, or an open stairrail with wood treads (which are overpriced). Your home will look nothing like the model unless you plan to dish out $250k minimum.

    Their included base level tile and cabinetry is horrifically outdated and it is honestly absurd that they don't include a better starting point in what is considered their "luxury level" homes. I've rented homes that cost $350k to purchase that had better finishes than Toll's base level $878k home (in the same square footage). It's a scam, and so disheartening to homebuyers. In my opinion these types of builders have just found another way to get rich quick. Not only do they charge an overpriced lot premium on top of the price of the home (that is priced based on surrounding comps), they overcharge by close to double or triple on many upgrades, and they don't discount off the product that comes with the house that you aren't going to use! So basically you get charged for a product that you are not getting!!

    I have worked in the home design field for years and know the pricing and installation costs of their upgrade products. They are overcharging, by a lot. It really blows my mind. They could make more money if they charged a normal amount, because people could actually afford to upgrade their entire homes. Instead they reel you in with a beautiful model home, are not upfront or truthful on the pricing of upgrades, and you find yourself stuck in a contract for a million dollar home (after the lot premium and construction upgrades) that looks like it cost half the price because you can't afford to upgrade it fully.

    I had no idea what to expect but I had heard stories of inflated pricing, so I budgeted high. I wasn't even close. They came back with triple what I expected it to be. It wasn't my first experience building a home either. I had built with another builder only 2 years prior and their upgrade pricing on a home that was 2000sq ft larger was half the price of Toll Brothers for the same product (or better) and the whole 5000sq ft. house was upgraded. Toll Brothers pricing isn't just inflated, it's a total ripoff. Oh, and the sales people are extremely helpful but once you sign the contract and give them your deposit expect to hear nothing from them again, other than from Toll Mortgage to pre-qualify you. If you try to get ahold of your sales rep they don't respond.

    Thanks for your vote! Report
    profile pic of the author
    Customer ServicePrice

    Reviewed Nov. 13, 2023

    This company is the worst - they do not stand by their product and use materials that can easily break down and then cost so much money to replace. Since they mostly build in developments, you have to replace it with the exact same crappy material and cannot pick anything different. They do not respond to any requests and they are terrible, no wonder their new developments have not been selling.

    Thanks for your vote! Report
    Installation & Setup

    Reviewed Nov. 9, 2023

    Do not trust this company! They intentionally sold us a property that is basically a swampland. They could have easily installed drainage pipes but they took the cheapest route and installed a 'Swale'. Which means there's a river of water running through our backyard whenever it rains. And it's designed to get the water runoff from 3 neighboring properties!!!!! They refuse to fix the issue! It's also a breeding ground for mosquitoes and gnats and other insects! Toll Brothers only cares about profits rather than their customers! They are a complete disgrace and should have their contractor license revoked!

    Thanks for your vote! Report
    Installation & Setup

    Reviewed Nov. 6, 2023

    We had a house built and found that we had to check the work of all subcontractors. In other words, we had to do the job of the build manager. Some subcontractor work was good (e.g. countertop installation) but others were not. In particular, framing, roofing, and drywall was poor. We found a leak in the roof during construction that the builder did not notice. Framing was poor (crooked walls) and drywall was poor (visible seams/gaps/bowed walls). Building oversight was poor, leading to work that needed to be redone, with significant delay in closing. We had four different build managers over 16 months. We had to drive 300 miles to visit the site, and felt we had to do this each month (or more) to make sure work/repairs were done right. They said they oversee construction “like it was their own home” being build, but this is just **. Be aware… you must spend a lot of your own time to ensure things are done right.

    Thanks for your vote! Report
    Customer ServicePriceStaff

    Reviewed Nov. 4, 2023

    We did our due diligence and researched Toll, but we were assured that the complex we were interested in was the Pride of Their Fleet and that this was a new type of community. Well shame on us for not taking the "reviews" to heart. We got past the fact that everything is an upcharge and that you could only pick from their overpriced design center, we struggled through the constant delays, moving in 6 months after the promised date when others who bought after us were getting in sooner, and we dealt with construction equipment and dumpsters in our section of the community for over a year.

    What we had the hardest time with was the warranty department and their lack of response and care (Customer Care Center - HA!). They moved on to their next development project and left ours behind. The only saving grace was the hardworking groundsman who did the best he could with the restrictions Toll put on him. So understand that once they have your money don't expect anything but lip service, if you can even get that!!!

    Thanks for your vote! Report

    Reviewed Oct. 7, 2023

    Toll Brothers are a horrible builder. I believe they use the cheapest materials they could find and charge an arm and a leg for them. The fences are relatively new, but they’re already showing age. The paint is flaking off and the screws are popping out. Dozens of trees are dead or dying. The pavers in the front all need to be replaced, and the pool had to be emptied and resurfaced. All these are added cost for the homeowners. Toll Brothers builds a Development and gets out as soon as they can before, the amenities start to fall apart. New homeowners are left footing the bill for Toll Brothers' mistakes. They have to pay extra fees to get everything fixed. So if you think you’re buying a house, keep in mind, you’re also buying Toll Brothers mistakes and all the repairs that will be needed over the years. I’m surprised there’s not a class action suit already.

    Thanks for your vote! Report
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Aug. 30, 2023

    I have built several homes in the DFW area over the years however, like many on this site I made the regrettable choice to build a TB home. I will start by saying the sales folks were a pleasure to deal with however management is another story. On numerous occasions throughout the process, I had the displeasure of dealing with Ann **, Area Sales Manager, and Jay **, Division President here in Dallas. These two individuals should be an embarrassment to TB. As several things were not adding up along the build process, I requested several meetings with both however neither one had any interest or time since they had me locked in with all the prepaids.

    When it came time for closing and the appraisal came in almost $200k under value and I looked to negotiate a little on the final sales price since I was going in almost 14% underwater on this home, their response was simply, "Don't worry, the market will come back in a few years." Profit is the only thing that matters to this management team and the words customer satisfaction do not exist in their vocabulary. I have now been in the home just over a month and still have contractors here on an almost daily basis due to questionable workmanship. I would NOT recommend TB to anyone, especially here in Dallas as long as these two are running the area.

    Thanks for your vote! Report
    Contract & TermsStaff

    Reviewed Aug. 29, 2023

    The amenities are nice at Metro Crossing but Toll Brothers management are very hard to deal with. The sales VP Joyce has turned what we thought was going to be a wonderful experience into a nightmare. She has routinely turned down simple requests that were agreed to between us and our Toll Brothers Sales rep before we entered into contract. It's like dealing with DR Jeckyll and Mr Hyde. They promise you a lot before you put your deposit down, then they fight you tooth and nail on any changes or requests after you make your deposit. Their purchase contract is over 100 pages!

    Thanks for your vote! Report
    Loading more reviews...

    Toll Brothers Company Information

    Company Name:
    Toll Brothers