K. Hovnanian Homes Reviews

We found an active leak under one of the windows. The cabinets had nearly 50 scratches and dings throughout. All but 1 or 2 doors did not close properly and the door frames were all damaged. The AC Compressor wasn't properly leveled and the concrete platform was dipping. All but 2 windows didn't latch shut. We compiled a list of close to 40 items that needed to be remedied. It was a complete disaster.

At risk of walking away, the K. Hovnanian team allowed us to use a professional inspector to review the home 2 weeks after our initial walkthrough. We were informed that most of the items were resolved during these 2-weeks. We couldn't believe what our inspector found on top of the issues we identified. Not only were the majority of the items we identified unresolved, but there was mold completely covering 15 trusses, the ground wire was damaged, the shower drains were clogged with plaster, the trusses weren't properly reinforced, the roof was bowing, the insulation wasn't up to standard, the gutters were flashing, the windows didn't latch, and the list goes on. Our inspector shared that there wasn't one thing done properly to the property.

Despite all of these issues, the entire K. Hovnanian team treated these issues as minor inconveniences and would put their focus on 2-3 of the issues, while completely ignoring all of the other concerns we brought up. They never once apologized for the quality of the work or inconvenience of the delay in the closing date. In fact, they tried to reduce our seller's credits by over $3,000 while also trying to charge us an additional 1.25% in point for our loan for a delay in closing that was due to their poor workmanship.

Their VP of Sales, Julia **, will use your earnest deposit as hostage to try and prevent you from walking away. Below are some direct quotes from her: "Part of the reason I was asking about the other options is because there are contractual consequences to cancelling at this time. While I understand this may only exacerbate the concern that you are not being met empathetically, unfortunately, K. Hovnanian Homes stands with the terms of the purchase agreement. While, of course, you have the opportunity to cancel your contract at any time, doing so at this juncture does not result in the return of your earnest deposit." "I am sorry that you feel that your concerns were not met with empathy when K. Hovnanian’s actions have been quite the opposite."

Over 6 months later, we have no home to show for and K. Hovnanian is refusing to return our Earnest Deposit despite what they have put my family through. Avoid at all cost.

Concrete work is subpar all over the neighborhood. Neighborhood trees are dying due to lack of proper planting. Their mode of operation is to slap these homes up as quickly as possible and then hope that the buyers do not notice the poor workmanship. This is our third new build. We have had more issues in less than two years than we had in our previous two homes over a 20 year span. If I had the opportunity to do this again, I would not. I would run away from K Hov as fast as I could. Do not buy.

Just a warning to potential KHov customers: get everything in writing--we got nothing about warranty timelines, except the first year. All we got was a big green book that spells out nothing about KHov's obligations/timelines. It appears low quality, inexpensive products are used in outfitting the homes and slipshod subcontractors cut costs. Buyer beware!

The materials and/or workmanship during the repairs were poor quality and need to be redone. Every time I tried to raise my concern, I was talked over and ignored. I wish it was the only time, but Tomasz was rude and disrespectful from day one. Recently I had water dripping from the vent in the upstairs bathroom. Tomasz “diagnosed” the issue over the phone telling me it’s condensation until I reminded him of the recent heavy rain. I brought all the issues up to John, Tomasz’ supervisor and was ignored. It’s truly unfortunate that all these soured the experience of purchasing a home from KHOV.

I have talked to numerous people and they said that they could have locked my rates in at 4.5% and also if I am using the VA process why am I having to put all of the earnest deposit towards my closing costs. I would also like to know why they have an A+ rating on the Better Business Bureau website? I wished that I never had dealt with them and now I have been threatened that if I do not go through the process that I will have to pay $500 per day that the condo would not be occupied which I would be found in default of my loan.

They are trying to create a financial burden on me and no one seems to think this is wrong by treating not only a person but a military veteran in this way. Someone should really investigate this company because they are only for the money but they act like you are so important during the process until it gets to the end to close on the property. There is a lot more that is going on but this should be investigated by someone in the new media about this company. You really have to make sure when doing this type of purchase you have an attorney to read over all of your documents.

Nourman.C

However, we ultimately did not buy here. Two major reasons. First is lot premiums. All the lots have premiums, even the ones backing to roads or to each other with nothing special about them. The prime lots, backing to trees are $150K AND UP. Not only is this 3x the lot premiums for any other comparable lots in any other 55+ community within 200 miles of this community, but just ABSURD for 50’ x 120’. With house prices starting at over $600k BEFORE ANY UPGRADES (and you WILL want some) the lot prices make the houses simply ridiculously expensive for a RETIREMENT community.

Next is the contract. You agree not to sue, even a class action suit (which might be warranted given other comments on this site). They reserve the right to change ANYTHING, AT ANY TIME. You may THINK you are getting certain appliances, cabinetry, flooring, etc. but they can change that and not even tell you! You want windows on the sunny side or facing away from your nearest neighbor? They can REVERSE the house plan without telling you and without your permission.

You want to come by and see the progress or do a little inspection? They call that TRESPASSING and it immediately voids the contract! Yes, you can hire an independent inspector pre-drywall and pre-closing, but they are under no obligation to address ANYTHING your inspector finds. There is a pre-closing walk down, just like any other builder, but you HAVE to close whether or not they have resolved the items. The heat doesn’t work? Too bad, you have to close. No refrigerator? Too bad, you have to close. Toilet doesn’t flush? Too bad, you have to close. WHEN do they HAVE to fix things on the punch list? Whenever they freaking feel like it.

Finally, they can cancel your contract at ANY TIME for ANY REASON by refunding your money +$500. So if you ask too many questions or look into things too closely, Bye Bye. I could go on and on about more problematic business practices, but I think you get the idea…. Such a shame for a community that has such potential, but why would ANYONE want to sign a contract with a company like this? We sure didn’t…

Sunday morning, the sewage back flowed again, this time in the master bathroom (again) and my front bathroom. The same issue, more fecal matter, toilet paper, and urine contaminated water in the shower and bathtubs. A different plumber comes out, removes a toilet, and finds construction debris, sheetrock layers, and construction rags in the plumbing pipes. The remediation company has to come back out and throw away more personal belongings and add more fans to the home.

For weeks, we have been fighting with KHOV to do the right thing. We received a delinquent bill notice from the remediation company saying there was a failure of non-payment on our end. We have yet to have the baseboards fixed, and KHOV has repeatedly refused to pay for our personal belongings that were damaged due to their negligence. There is no reason I should be filing an insurance claim 14 days after moving in to the home. It is absolutely disgusting that sewage was in our home and KHOV tries to just sanitize fecal matter and urine in my home. Refusing to replace belongings that were damaged by their negligence should not be left to me.

We finally told them we would use our own excavator and pay out of pocket. Basically any warranty you have with them is completely useless and they limit their liability in their contract by forcing you to go to arbitration and not a regular court hearing. I can't say enough bad about this company. I even reached out to every contact I could find (probably 10 people) in the hopes that someone would help me above the warranty guy, who was a complete jerk. No one would help. They literally don't care. Use anyone else but this company.

all reviews reg. KHOV before we went ahead with the purchase. Disappointed!!!

We have reported several dozen issues. Here are a few of the more egregious examples:

- The foundation was not level in one corner of the house, causing bowed walls, significantly uneven and spongy flooring, and other attendant issues. The contractor sent out first tried to tell us nothing could be done. After escalation to a higher-level KHov manager and the trade manager, the problem was finally diagnosed and later fixed.

- A ceiling crack and multiple drywall creases that has appeared in many of the homes with this particular model was traced, in part, to the builder forgetting to install about 70 H-clips on the trusses. The repair and resulting drywall/paint work took a solid three days, some during which we could not use the kitchen or great room. Once the repair was done, the crack returned in less than a month.

- Total lack of floor joist support in two adjacent areas led to floor sagging and broken door jambs. The builder neglected to place shims between the concrete pillar in the crawlspace and the joists.

- Floor sagging in other areas led to the bathroom countertop sinking and tiles cracking multiple times in the shower. The mirror on the wall at this location also cracked from stresses placed on it.

- A handrail at the steps from the home to the garage broke the first time it was used and injury nearly occurred. The handrail had simply been glued together with no nails to hold it together and no brackets to support it. Rather than send someone to fix this, I was sent a bracket and told to install it myself.

- We loaded plates, glasses, and so forth into the kitchen cabinets starting on the day we moved in. Every shelf in one cabinet collapsed down on each other after setting objects on them. It turns out that the installers had shaved the shelves to make it faster to install them. New shelves were sent to me and I was expected to install them.

- The water table is very high in this area and sump pumps are required to keep the crawlspaces dry. Ours burned out a few weeks after moving in. This occurred because a crew had dumped about five gallons of concrete into the hole where the sump was, causing it to clog and burn out.

These are just a smattering of the quality failures we have experienced. To make matters worse, KHov would close out our service requests once they reached a certain age without confirming the work had been done. I had to submit new ones and periodically keep an eye out for incorrectly-closed requests. Crews were also scheduled for repairs on three occasions without telling us in advance. They showed up unannounced, expecting us to be home and available for several hours.

Another problem is that their only ticketing system for service requests is for warranty work. Anything that the builder initially did incorrectly is supposed to be handled between the owner and the Construction Manager. Our Construction Manager was totally unresponsive to issues we reported, even though they were still building homes in the neighborhood. I escalated to the Warranty Service Manager to have the problems corrected.

All of this is a terrible shame because KHov does have a lot of home models with superior designs. We love what our home has to offer and we live in a great neighborhood. The sales process was very smooth and we were regularly updated during construction. I find myself wondering if everything will smooth out after our first two years in the house or that we may find ourselves the owner of a home with ongoing maintenance issues beyond the warranty periods.

Inspections continue to push with no explanation, even when requested, answers provided are either vague or contradictory to what was stated last time, it's obvious they are behind but they are not owning it or organized in any way. Every time I speak to someone about my home, no one seems to know what is actually going on. In the pre-dry wall walk through, large items such as the kitchen island being the incorrect size was wrong, which the project manager didn't even realize, I had to point it out to HIM. They are disorganized, unprofessional, and they are taking advantage of having the upper hand assuming we are boxed in with our earnest deposit.

I am actively working with a lawyer now to lay out my options, Khov has made it clear they do not care if I walk from the deal and I lose my earnest $ of $50k, at this point, I now have rate locks I will be accountable to, increase in rent, and the emotional stress with the holidays coming, it's simply not worth it. I will be most likely walking. I say, just don't get involved with this company, there are plenty of other builders in this area that will treat you like a human, have open and HONEST communication, and own their mistakes, this isn't how it should be.

We came back and said, "We were denied financing and we were sorry and wanted to just get the earnest money back." They then did some scamming double talk and said "You are not getting your $5000 Earnest Money Back!" THEY KEPT THE $5000! It would cost more to use a lawyer to get it back, so we had to let them keep it. DON'T DO BUSINESS WITH K HOVNANIAN HOMES, THEY ARE TOTAL SCAMMERS! I hope someone reading this will not buy because of this review and it costs them a Sale!

How many more PVC elbows will fail? Not sure of my warranty but you think the main water line to the house should last 10-20 years or more. My neighbor across the street has had their main waterline break twice in the 6 months they have been in their new house. The builder did mass production and did not pay attention to details. This is just one issue but the biggest because when the main water line breaks you have to shut off the water to the entire house and landscaping.

The investment for these homes is not worth the stress so before you buy a property plan from K Hovnanian builders, do your homework, be aware of the process, and show up at the site as many times as you want to just to make sure it is what you want and are paying for. Do not sign until every spot of your house is built to your satisfaction and standards. As a homeowner myself, these builders have a deadline to meet construction completions in order to get paid and due to the rush they miss, skip and jump over details causing the buyers additional expenses that were not in the budget. Take the time to inspect the property while under construction to avoid headaches.

We could rate with one star this builder but the design from the house is great, the small community with space between houses (we have seen few communities) and again to be at less than 15 minutes by bike to the beach .. make us happy. It was an all furnished houses without options. We have no experience with other builders, difficult to compare. I want to point out the very good noise barrier between houses (a unit has two houses), and a long driveway. We will not recommend KHOV, it was a stressful process. Quality is not in the culture from the company. However a custom house will probably cost double... Cheap examples: siding, windows, the doors frames are not probably installed (big gaps with the doors), the terrasse slope is too small and keep water,...

Crazy so there's no support there. I agree with community sentiment. I had to repaint the front because the paint was so cheap it wouldn't cover wood or stucco. Khovs' response was this isn't a custom home what do you expect? This is my 3rd home & 2d new build. The most Horrible Craftmanship I've ever experienced. The only thing decent was the loan process. Nice easy no stress. I've had harder refinances than this entire process.

Oh! And BTW they boast a resort style pool. The pool is on 31/2 feet deep!!

I could go on & on but only have one main point to make. DON'T EVER CONSIDER BUYING HERE, YOU WILL BE GREATLY DISAPPOINTED.

My siding fell off of my house, also had warped siding. Siding is making a popping sound. My subpump was not installed correctly and had stopped working. Nails in the stairs carpet that hurt. Leaking pipe in basement that needed to be fixed twice. Had a large gap in my molding on kitchen cabinet and air bubbles in another. Caulking in my kitchen and bathroom is already coming apart. I wish I didn't buy a house with this company. If I wanted constant repairs I would have brought a fixer-upper. Not happy with craftsmanship and quality of house. This process has been mentally exhausting. The sales team was excellent though.

* Poorest workmanship: used cheap material that looks good at the surface (so they can justify robbing buyers) and put together by cheap incompetent labor. Within 2 years, cosmetic discrepancies started to surface like trim ungluing, roof tiles/weather strips ripping/bending, etc.

* Worst customer service: had Freon leak in A/C and was reported within the 1-yr warranty period to the builder but was never addressed. So, to maintain comfortable living standards, I annually kept the freon refilled. After 3 different techs making freon-leak hypothesis each year, I finally decided to call this "great" builder. They don't have an address listed online so I could visit that customer relations office and the rep wouldn't give me the address either and insisted I call the A/C installers and have them analyze it and work directly with them.

After her refusing to take ownership for their poor subcontractors, I decided to try reaching out to the installer and of course they were happy to come out to inspect and fix everything for full cost. So, I explained this to the builder rep and she offered to have the manager reach out to me. He was even worse than her, kept denying there was ever a record of my bringing this issue to their attention within the warranty period. When he was out of responses, he asked me instead - "ok, so why didn't you complain about this every year after the 1st year to ME until now?" ... like seriously?! After this, his last response was that I'm out of warranty period and there's nothing he will do to help and I'm free to do whatever about it ... that's right!

Just a few highlights, the plumbing backed up the second day we were in and the basement had 1.2' of sewer water in it. Most every room has substantial cracks in the drywall. Both showers have leaked into the basement, hopefully stopped after 4 fixes, including cutting into walls. Those walls are still waiting to be fixed correctly.

This is only a small part of the list. My wife's favorite was the toilet paper holder laying on the floor because it wasn't installed properly. One of the minor problems, but indicative of the general workmanship. My favorite was the faucet in the Kitchen that almost no cold water came out of, "it is supposed to be that way, it's a faucet designed to meet California's water saving guidelines". Of course not true, the cold water line was plugged with dirt, they cleaned once, but the problem is coming bad two weeks later.

KHOV tells customers that houses built in the winter months months, "WInter Houses", may not have their driveways poured or lawns installed until the weather breaks in the Spring. But as soon as they switch to building "Summer Houses" most work stops on the "winter houses". Homes that were started after we moved in have driveways and complete landscaping, the winter houses are surrounded by mounds of dirt. This was written in late August on a home we closed on in March. Our driveway wasn't poured until mid July. They will tell you it is a rule of the city, this is a lie, anyone can call city hall and get the facts. KHOV does this so they can bill the construction loans on the Summer houses sooner. I believe they cut a deal with the lender they recommend so they get most of their funds on the Winter Houses, without finishing the work.

If you read the reviews on **, they are all glowing. I believe these are fictitious, many for this area refer to employees by name. NO one in this neighborhood has ever run into anyone by any of those names. And it's not that big of a group locally. Do not build with this company, they had a good reputation in the past, but everything in our experience has been very poor. From discussions with neighbors, our experiences have been about the same as others, poor workmanship, repairs take far too long, and employees that don't care if the job is ever done right.

We were forced to close the house with a bully because we needed a house and we could not find anything else within the time frame. We had to wait until our house to close and got all the paperwork so that she could not touch our house and we can finally stand up for ourselves. We wanted to share our experience with you and let you know that she is not a qualified manager and lacked professionalism and training for her job. She is an embarrassment to KHOV.

We bought a new construction house in Cornerstone Farms community located in Lorain, OH. We are first-time home buyers and rely on KHOV’s knowledge of the entire process. Although KHOV did not represent us, it is fair to expect KHOV to provide us with accurate information during this transaction and explain the contract correctly to us. However, two employees from KHOV misrepresented KHOV. When we hope to solve the problem, we were denied. Then we were yelled at, bullied, and threatened by Michelle **.

A. Two employees from KHOV misrepresented KHOV.

When we signed the contract on January 5th, 2021, we were told we could submit a loan commitment letter first and shop around for lenders later. In the contract, it does say we need the seller’s approval if we need to change the lender. We reasonably believed that means they will approve of the change, because we told the sales rep (Steve **) and the loan officer (Brent **) from KHAM (K. Hovnanian American Mortgage) verbally and in a written email that we would change the lender 2 months before closing. Both Steve ** and Brent ** did not say we were doing anything wrong, misrepresenting KHOV.

B. We hoped to solve the problem, but we were denied.

60 days before the closing date, we submitted a request to change the lender, and KHOV denied our request. We simply wanted to change the loan officer, keeping the same lender: Cross Country, with the same loan program, because the other loan officer has a better rate. The sales rep told us his management team simply said, “it was too late” but “we allow you to switch to KHAM”.

The sales rep cannot explain why is it too late. The contract did not specify when it is “too late”. The end loan is the same process as a conventional loan on a resale purchase, and it usually takes 30 to 45 days to close a loan. Cross Country can even close a house within 21 days (refer to 21 Day Home Loan Close Process: **). According to the lenders we talked to (at least 10), all of them confirmed that 60 days was plenty of time.

We also asked why it is not too late for switching to KHAM but not our previously approved lender, and no explanation was provided. The contract shows the purchaser has the right to choose, and the seller has the right to approve whether the lender is qualified. In our lender change request, we requested the SAME lender. We followed the contract to the letter. KHOV limits purchasers' right to choose by funneling the choices to its lender KHAM. It is unethical to only offer one option to purchasers.

Although KHOV can choose to not approve the change request, it is obligated to provide a VALID explanation in writing. If we were not misled by BOTH KHOV employees, we would have committed to a lender at the beginning. The seller should explicitly tell us we should stick with the lender we picked in the first place so we can follow the rules closely.

C. We were yelled at, bullied, and threatened by Michelle **.

We further pursued our request with Michelle **, Ohio’s Director of Sales. This was a three-way phone conversation: the sales rep, my husband and I, and her. She yelled at us, bullied and threatened us with keeping our earnest money and selling the house to someone else. Her unprofessionalism caused the entire purchase experience to feel like a disaster. She did not even greet us. She yelled her first sentence in the phone call, “if you want to change the lender, we will keep your earnest money and sell the house to someone else!”

We explained to her how we were misled with the wrong information at the start, and had provided the sales rep the email proof with the previous conversation. She doubled down and said that employees’ emails to us and verbal communications did not matter. She pointed out it was our fault to believe what sales reps said since there was a contract. I told her that misrepresenting oneself and falling back on a contract was not the way to do business. She argued, “This is exactly how we do business. We go with a contract. What do you expect? Shake hands on the deal?!” Her attitude is an embarrassment to the real estate industry. She is essentially saying that sales reps do not matter and are liars, we customers are idiots for expecting builders to do the right thing. Our attorney says that it is reasonable for us to expect accurate representation from businesses.

She went on to say that according to the contract, KHOV was fulfilling it and we were the ones about to breach it. We asked why we were allowed to change to KHAM, but she denied it and yelled that we could not switch and the sales rep told us incorrectly. She also yelled at the sales rep in front of us during the phone conversation. It is unprofessional to throw your employees under the bus, especially when they are following your orders.

We asked her why we could not switch. She grew angrier and said that the loan was complicated and needed to go through the underwriting process, and the loan commitment letter showed that there were funds for the constructions. If we switch, there would be no funding for the construction. We told her our new loan was in the underwriting process and we would get the loan commitment letter in a few days. We asked at that point if we could switch. She was frustrated and said we could not switch to anyone. We did not understand why we could not substitute one loan commitment with another because the two loans were in the same progress. She could not explain, so she simply threatened us again to keep our earnest money and sell the house to someone else if we wanted to switch the lender.

At the very end, she finally asked why we wanted to change lenders. We told her we shopped for rates and found a better deal. It was the same loan, same company, just a different lender. She stressed the only choices we have were to 1) keep the current lender or 2) give up the house and earnest money. We ended up hiring an attorney to review the contract, and the contract never said we were not allowed to switch lenders! She showed that with KHOV, customers are always right until we pay the earnest money and got the loan approval. After that, it was up to them to interpret the contract.

While we understand that the KHOV’s purchase agreement is one-sided and protects KHOV (switching lenders is up to KHOV’s approval), but by denying our request when there is plenty of time, she is going out of the way (either out of spite or laziness) to hurt us. (When you join a gym, and the contract states that the gym is not liable if customers are injured, gym employees do not purposely try to hit customers with dumbbells.)

We filed the complaint with Attorney General, BBB and wrote reviews on social media to publicly warn potential customers. We also told our friends and family about this unfortunate experience. We will not recommend KHOV to anyone while Michelle ** is the director of sales for KHOV. We want KHOV to know one should never talk to customers like that and should never talk to anyone like that.

They kept changing their story and trying to go around me and again had no formal review process of paperwork involved. After KHov denied me I got pre-approval same day from another lender who felt KHov was doing shady business and still KHov void my agreement and wanted me to be homeless as I was already scheduled to move to Houston Texas from another state. Be careful of doing business with KHov. They are racist and want to keep minorities out of their communities and I will be filing a complaint as this is Breach of fair lending laws as I am being discriminated against.

From start to finish I would say KHOV work is subpar. Absolute low quality. The day of closing I had people inside my home without my knowledge. Using the bathroom. The entire house has issues in every room. There is no quality or care in their work at KHOV. Seems rushed and thrown together. 13 months to build and I still don’t have the refrigerator that I purchased with the home. Also my home is damaged inside. Looks like a couple year old house. When it should look new! The baseboards/trim is chipped/scraped in every room of the house. The drywall has holes, dents. Scratch's in the sink, chipped tiles in the master, squeaky floors in the master and stairs. Cosmetic issues everywhere and when mentioned to KHoV they just act like it’s no big deal and it’s normal. Let me tell you guys. THAT IS NOT NORMAL.

To move into a brand new house and need to have every vendor come back within two weeks to make fixes. Seems like KHOV likes to wait till the end to fix things to see what they can get away with. After I closed I now have to have pretty much every vendor come back to fix what should have already been done. You guys had 13 months to build this home. It truly has been a horrible experience from the very beginning. I purchased a brand new home because I figured I wouldn’t have to move in and work on the home.

Well I’m working on the home since day one of move in. I have countless issues. The house cosmetically is beat up everywhere. I had the project manager in my house on closing day doing repairs. I’m not happy at all with KHOV. I feel they are a terrible company. I truly recommend building with someone else who truly takes pride in their work. We will see if they make right with what needs to be fixed but right now I’m tired of having them come back 2-3 times to fix one job that should have been fixed before I closed on the home. BUYERS BEWARE! The project manager will try to take advantage of you!

For a first time home buyer-this was not what we had in mind. It's safe to say we will not buy NEW again. It's been a headache getting things fixed that shouldn't needed attention a day after moving in. Walls were scuffed, flooring coming up, windows scratched, a torn screen door, unfinished cabinets, a month after living here-a cabinet door fell off, chipped backsplash-which we are still waiting to have fixed. Hindsight, we read some reviews for homes bought back east, but had we found more open and honest reviews for Fresno, CA we would not have built with K. Hov. The sales agent was great, friendly, and SO kind when we discovered it wasn't the house we loved, but they tried to make it up to us as much as possible, but it was like a very bad breakup. Do your research, have them explain EVERY detail so you can avoid a fiasco like ours. Happy hunting!

The installing company, Chaz Roberts (I will never use this company either) also denied it being their fault saying “It must have been other people like the drywall people the builder hired that did this or you or someone here did it - so it’s not our fault”. When I went back to the builder to report this, the manager said to me “It’s like buying a car from a dealership - once you buy it and you damage it on your way out, it’s not the dealer’s fault”. I went back and forth between them and ended up giving up and hiring a different company who also was surprised that khov or Chaz Roberts the installing company did not cover this work as the company I hired felt it was also an installation issue. (I got opinions from two different companies). I will NEVER do business with them again - buying from them is one of the biggest regrets I have.

We also found out that the first few Callistas (The Callista is an end unit townhome with a loft and a home office and 2475 square feet) KHOV installed the correct capacity AC units. However, by the time they got to our building and the building before ours, they decided to install a lesser capacity AC unit to save money. Unfortunately, we are one of the units where a lower capacity unit was installed. It's been almost 3 months since we registered our issue with the AC and KHov keeps running the clock hoping our warranty will be up while I work in a home office that is completely hot. Be careful of KHov. They are dishonest.

They build the homes here so fast there are many errors and service request I had to put in to be fixed within the 1st thirty days. HVAC was improperly installed, sink made noises, missing wall plugs, inactive wall plugs, wet spots on ceilings, light coming thru doors, window seals improperly sealed, lighting fixtures hanging and not installed properly, garage door closed on roof of my car and they implied it was my fault. Water sprinklers height adjustments varied, sprinklers and grass not placed in position even after 1 month of move in for HOA to monitor. Took forever to get grass people to come start doing their job and they keep damaging my solar lights.

For what we pay HOA this should be a gated community. I'm disappointed in the lack of communication and care because they are quick to ask for positive ratings on surveys and end products. I caught the contractors drinking water from my nozzle behind the house, and no telling how long that's been going on. They still aren't delivering mail to the box and both the post office and builder point fingers at each other so I make a trip everyday to go get my mail.

For what I paid they put in the cheapest fans, didn't put a better finish on garage floor and could have built my patio on opposite side to give me more outside room so city didn't confine me to small space. The walkway in front of my home has weird steps that several people have tripped or fell due to not realizing they are there and or deep. I could go on because every week its something new and friends/family point out things that the builder and I missed during walk thru. I'd rather deploy again and rent this property out. I'm not happy at all.

They were sitting on my file for 3 months and they did all the checks and did not find anything wrong and then at the end they held me accountable for owning another investment property and they not knowing about it. This is totally wrong practice and the sales office is tied to the lending company as they force you to get into contract. They are running a fraudulent practice as it is a full scam. I have lost $3000.00 as token deposit for a new home. I have very good credit, assets, everything but they messed up the whole deal. Their communication is pathetic and they are highly unprofessional and rude. The main person did not bother to call or explain or negotiate the terms and conditions of the loan denial. They wasted my 3 months with all the paperwork and the earnest deposit. DO NOT WORK with them as they are highly unethical and unprofessional people.

Every sink every toilet in the house has these cheap plastic valve hose connections, even the kitchen sink and dishwasher. It costs a minimum of $100 a piece to replace each one with a plumber and cutting each one off myself and replacing it with A metal shark bite valve and tubing would take weeks to months or tedious frustrating work, assuming I didn't run into a leak or a problem as an amateur.

You also get no say on what appliances are in your expensive gourmet kitchen. All mine were lower end GE. The dishwasher and leaked once a quarter, not enough you can call a repairman and warranty is gone after 30-60days anyway. It was always so noisy I had to run it only at night or when I left the house and there was soap scum film on dishes unless I used special soap and then it breaks after 3 years.

The microwave is already broken that fits and looks so beautiful in the gourmet kitchen cabinets with its stainless steel cabinet apron. GE won't do anything about it unless I pay them to fix it as it isn't under warranty after 30 days. So I pull out my smaller Sharp microwave that was stored in the hot garage and is around 8 years old and it works great but doesn't fit so well. Now I can see the unfinished inside of the space saver microwave space. I love the floor plan of this house. It is smart. The best one I've ever lived in but why cut so many corners in material quality and then charge us such a high end price!?? I fear what more is going on here I haven't found yet that I will have to spend thousands to fix. That I do not appreciate at all.

It is not unusual for a mortgage broker to quote the same loan scenario as the preferred lender, and even after taking into account the lost incentives still provide a better deal. In a lot of cases the client still wants to go with the preferred lender because they don't want to lose the $10,000 "incentive." I don't even know what to say. If they are charging you $15,000 more than me for the same rate, then giving you $10,000 back, they are not giving you anything except a portion of your own money back. It's a scam. Be careful and use your mortgage broker or your bank. Never K HOV MORTGAGE.

By this time, KHovnanian had already cashed the 1st of 4 payments due for our upgrades and we were told that the only way to get that money back was to purchase another one of their homes! Sure....because we just couldn't wait to go through this hell again! Are you kidding me!?!? I call this extortion! They keep our money and get nothing in return! Seriously?? If you are thinking about buying a home from there... Don't do it. Find a company that will do the right thing when it is no fault of the applicants!

I contacted service department Mid March 2020, within 18 months after closing. K Hove says warranty period is over. Bottom line, they will delay fixing problems until the end of first year, so they can say warranty period is over. Multiple problems in workmanship. I will recommend if you buy a K Hovnanian home, get an independent home inspector to ensure no defects. Negotiate to have a warranty for at least two years and do not believe their words during Goldkey orientation regarding the time window for fixing defects. I purchased Eden Terrace property because of location and architecture. I am also an old customer, I had a very good experience with my NJ home at Princeton Walk. it is no longer the same K Hovnanian.

First the construction was very poor! I would find bottles of urine laying around the site and inside of the structure of my home (more to come on this later). The craftsmanship was horrible and it was clear to me the construction workers didn't care a single bit about their work product. I was all over them like white on rice! I had to constantly point out defects, misaligned lighting, crooked outlets, mismatched window ledges, squeaky floors (3 story home), and the list goes on and on. This turned out to be a FULL TIME job until the construction was completed. It was only because of my daily inspections and consistent reporting of obvious flaws in the construction, that my unit ended up having no major defects that I was aware of.

At the time of closing, there were over 60 items remaining on the punch list! I was assured that the items would be taken care of, all I had to do is to put in a request through maintenance portal within one year (the extent of the builders warranty). After 2 years there were still 30 items remaining from this list. I was lucky but let me tell you about the other units they constructed in my community. Urine bottles found in pipes leading to clogs and leaking from 3rd floor to 2nd. Urine bottles found in walls and ceilings. Poor construction leading to leaks on the inside of the structure requiring major modifications to address (3 years later, all units constructed, and still they are ripping apart units to try to fix the leaks). Mind you, these are half a million dollar + units!

Let's touch on the mismanagement of HOA funds. K Hov collected full HOA fees from the beginning (no amenities constructed) for over a year. When the turnover happen, you guessed it, funds were short! Where did the money go K Hov? That was never properly answered. Of course the new home owners had to hire an attorney, and an architect to hold K Hov to task.

I ended up selling my unit and had an inspection done by the buyer. Come to find out, my newly constructed home's kitchen sink drain was never properly connected. Not fun, let me tell you. This is a small sample of the many flaws experienced through this process. I could go on and on but I think you get the picture.

A few hours later he comes back to us to say that the builder had decided to raise the price and he will get back to us. he responded back with stating that the builder has decided to up the price because the flyer we saw was old and inaccurate and they had already changed the price. I responded stating that price is not on any flyer but instead on the K Hovnanian website. To which there was no response except It is what it is, while I understand none of this is in the sales representative's hands and there wasn’t much he could say. I would be wary of any business that says look we are willing to offer a lower price if you didn’t have an agent. It completely rubbed me the wrong way. I URGE ALL TO STAY AWAY FROM K HOVANIAN HOMES. I just checked the website again and the price is still what we saw instead of the increase that they mentioned.

K-Hov referred us to have the warranty transferred from the original owner from 2012; this is not possible. The original owner is unknown to us, and we have no way to contact them even if we had a name. The warranty is transferable and we already provided proof of real estate property title transfer. Yet, K-Hov refuses to fix the problem and has given us the run-around from contractor to contractor throughout their business network. Meanwhile the water damage continues. More to follow...

Now, the bad. First off, our home was rushed to meet an end of quarter deadline. The K Hovnanian mortgage people alluded too and ultimately confirmed this. In fact, our future neighbors, who signed a week or two after us are still about a month or two away from completion. Our home was rushed and it shows. Don't get me wrong, the home is beautiful and will be wonderful for my family. That said, I'm actually looking forward to our warranty period being over so we don't have to deal with their post-sale folks.

I'm going to be vague on purpose since we're considering legal representation. Simply put, one of the systems in the home that requires a county inspection was altered after the inspection occurred. I'm sure this happens from time to time without consequence. However, this was catastrophic for us. My only suggestion at this point for any prospective buyers is to have the home inspected by a third party (we did) prior to drywall and make sure that if any changes are made following that inspection that you are informed and it's reinspected. I'll leave it at that for now and will update the review once we come to a resolution.

Speaking of the resolution, multiple people from K Hovnanian have admitted negligence as a cause of the issue. They literally used the words "negligence" and "human error." Yet, we are fighting with them to simply do what is right to remedy the situation. I hope we can come to a civil agreement here. In the case of negligence, there needs to be recourse. We're asking for very little recourse, but are being treated as if the incident no big deal. It is. Sewage is involved.

Look, it's a nice house. We're in a great neighborhood where our kids already have friends. The schools are great. We'll be happy here. Just beware and be warned that the warranty people are sketchy at best, very dismissive and the attention to detail and liberal policies around making major changes without re-inspection are definitely something to look out for. Would I buy from them again? Absolutely not. At the price point we purchased at, we could have custom built a home on a way larger lot...but we wanted this neighborhood. If I could do it again, we'd choose another builder.

One last suggestion - while the incentives may be alluring enough to make you consider using their lender, shop around. We found that similar loan products with other lenders effectively negate their incentives. Also, and since this is a review of the builder, not their "mortgage" company, I'll be brief. K Hovnanian Mortgage is second rate/junior varsity level at best. Even if it ends up costing you more to go with another lender, do it. Every one of our neighbors who used them all say the same thing: amateurish and waited until the last minute for everything which introduced a level of stress that was absolutely unnecessary.

We were denied any possibility to talk to the project manager, and our real estate agent was told that we essentially had to sign the contract “on faith” and that no changes in the contract identified by our real estate lawyer would be allowed. We were not allowed to see the precise quality of the materials for the build... Nor to know, in writing, the exact price, prior to signing a contract. Beware of bait and switch!

The bottom line is that this business model is based upon predatorial practices, including denying the buyer all the information about the house, including key pricing information, prior to signing a contract, which forces the buyer all rights to sue, if there are issues with the house (and based upon hundreds of other reviews, there are, and it appears that they often refuse to fix them). Demand a copy of their warranty, HOA agreement, and sample contract, and you will see for yourself. Additionally, our reading the “warranty” of the builder identified that there are nearly no scenarios in which they are legally bound or required to correct problems with their product.

As stated in many many other reviews online—take heed at all the attempts to prevent you from making the worst financial decision in your life. Do some reading and you will see that all advice tells you to do your homework on the builder, and have a real estate lawyer (emphasis) review and approve anything you sign. I’ll sleep well knowing we refused to do business with this disreputable company—and that we forewarned you as well. Buyer beware!

Issues: 1. The salesperson was uninformed on options, contract, products. 2. The options are EXTREMELY limited. Do let think "a new home, we'll build what we want". This is NOT custom. 3. We asked to replace the cheap windows with Pella products, which we would pay for. Not allowed. We had to take their poor products which now leak. 4. The salesperson quit and the new salesperson could not find the records of all of our choices; STARTED ALL OVER. 5. Their idea of showing us options was to stand at the window of the model and point "see that house about 4 doors down on the right..." 6. They were late at every turn when they needed to provide information to our mortgage company. They stated that the delays might cost US a penalty! They provided inaccurate information about the home, options and products.

7. The "included" line of options is so cheap, we were forced to upgrade to avoid having cardboard cabinets. 8. We selected a Trex deck for our back porch, the salesperson not only said it was an available choice, even showed us an existing Trex porch stating "this is how yours would look". Only to find they poured a CONCRETE porch, the sales manager absolutely denied the option to replace it despite it being in the contract! Our attorney noted that while it was in the contract, preamble disclaimers provide them the ability to change any option that the deem needed. 9. The sales Manager was rude, condescending, unprofessional, presented poorly, misinformed and just a nasty person.

10. We visited the building site each weekend throughout the build, EVERY WEEKEND we found errors, problems and just plain terrible workmanship. Trash in the walls (coffee cups, water bottles, McDonald's food bags), the wrong layout, walls where no wall should be, and A CRACK IN THE FOUNDATION WALL, the entire height, with water seeping in! WE caught that, not them. Explanation: "backhoe did that backfilling the dirt". They "fixed" it until the next rain. Leaked again. Had to call a REAL concrete repair co. They said "we have been to many Khov homes for the same issue". Apparently they band aid fix it until your 1 year warranty expires, then it's on you! 11. They trimmed the siding too short and it was coming out of the channels. The windows have patches where they incorrectly trimmed the vinyl.

12. I advised that we would have our own inspector at the pre-drywall walkthrough. We waited for them to provide a date. Instead, they asked us to the site to meet and "while we are here, we need to do the walkthrough". I advised our inspector was not aware so we need to reschedule. Get this, "if not today. The drywall will be used on another home and your build will be delayed by 2 weeks which will cause you a penalty of 10k. 13. The post-sale customer service guy downplays every concern "it's really not a big deal" water in my basement? 14. As we paint and make the house our own we find more and more shows of poor workmanship, cheap products, lack of any pride in the build, and less and less confidence in the structure.

Do yourself a favor, DO NOT USE KHOV!!! We provided a candid, well justified customer post-sale evaluation. With the numerous issues we presented, we were never contacted by anyone from KHOV. THEY HAVE NO INTEREST IN YOUR SATISFACTION AT ALL!!! Once you sign, they own you. This was a terrible, Terrible experience. And this is not my first new home build! RUN!!! RUN FAR, FAR AWAY!!!!

Now it is 3 years later and it fell out again. This time Customer service sent out a GE technician who explained it had been installed incorrectly and due to the way it was repaired, the legs and spring on the door are all bent. He said if he could remove the legs, he can repair it but it will only be a temporary fix and will pull loose again. His recommendation is a new dishwasher installed by GE not K Hov. K Hov refuses to accept any responsibility for the faulty installation.

This is not the only problem. Roof has leaked four times and each time we are assured it is fixed only to have it leak again the following year. First time we were told there were nail holes, next time, flashing was done incorrect, another time pulled up shingles and put new sealant. Each time the drywall was soaked and water dripped onto wood floors. Last time took 3 months before it was repaired. Had to keep trash can under leak because water poured out of light fixture when it rained.

Two months after we moved in, the sewer backed up into bathroom sink and tub. Upon investigation it was discovered the sewer line had been broken when the trench for the electric line was dug. Have also had multiple leaks in the crawl space which have been repaired after numerous phone calls. Save yourself all these nightmares by not purchasing a KHov home.

After the closing, they fixed the wiring for the AC but the AC was not cooling as it should - it used to take a lot of time to cool down. They fixed it by replacing the coil. After that, the AC is cooling as it should downstairs but upstairs is too strong - even blinds are moving when the AC is cooling upstairs. The AC company tried to fix a few times with no success and eventually they told me that it works how it is designed to work and they cannot do anything. Also, KHOV told me that if the AC company told me they cannot do anything, they cannot help me either.

The house is still under warranty, but obviously, it is not designed how it should be, so the warranty is basically useless. Another thing is that AC company told me that KHOV wanted to put only one outside unit for a whole house because it is cheaper while AC company wanted to put to separate units (for lower level and upper level). At the same time, the outside unit is very loud and it is impossible to sleep in one of the upstairs bedrooms. If I buy a house next time, the first thing I would check is if it was built by KHOV, and if it is I would never buy it. I will add the AC company name as well as soon as I find the papers...

They also had no extra lighting for when the sun went down and was finishing the roof by the light of their cell phone flashlights as well as when looking for rogue roofing nails (that we have found at least a 100 of since the winter ended despite their promises to remove ALL debris for the safety of our kids and pet). We have had a structural engineer come in and review this home as well as the county. What they are willing to "fix" is truly not a fix and more like a band aid. There is zero customer service to accommodate our needs as a family of 7. They have had contractors not show up at all, show up severely late with no call, and when they do show up, they left four employees on our property without our approval for two hours while they (framers for our roof) left to get the ladder they forgot along with their air compressor for their nail gun.

When they did return they still had forgotten to bring a ladder and needed to borrow the roofers ladder. We have asked for extensive investigation for the causes of the massive amount of drywall issues and they refuse. They just say that they will replace the drywall - piecemeal, one room at a time. They propose to seal off all HVAC vents and do this as we live in our home despite the health issues the drywall dust will cause us as well as the HVAC issues (potentially damage) we will have with sealing off duct work to a running HVAC system. They continue to claim this is a warranty issue and try to put this as if we are being the difficult ones. Their rep in Feb 2018 said I would have a new roof on 2/14/18 and instead got a new ridge vent. When their other rep was here for the new roof in Dec 2018 he asked me why we didn't get a roof sooner. I was like, "Ask your other rep."

We have been trying to come to a settlement as we do have legal action in place since 11/2018 (after 10 months of trying to get this all taken care of without the help of the legal system). But the builder has said no to the multiple offers we have submitted both in writing and verbally. If you want a quality home please consider another builder and do your homework on their reputation before you buy a home much like ours and many many more not just in our development but across the nation.

Very very bad service with this big construction company.

My suggestion to everyone before closing house we should do home inspection. We didn't do the home inspection. We thought K Hovnanian is big company and follow the steps before they give the house to the customer. We thought of doing house inspection but they said we dont need. End of the day we are suffering. What we paid for model home half of the stuff is not there and some of the systems are not working (given broken). Some of them we dont know how to use because no one showed to us. We bought model house because we thought we don't need to do any more upgrade but thing are other way.

When you do identify issues, they blame the home owner for 'not pointing out the flaws' in the final walk-through. However, the final walk-through is such a brief moment, you cannot possibly identify everything. On TOP of that, the supervisor who walked us through stated "It's okay if you don't find everything today, just move in and we'll come back and fix the rest..." What a SHAM! I spend all my time, vacation leave, and emotional stressful moments fixing what they should've done the first time through. WHAT A MESS! Over a third-of-a-million to pay for a homemade of cheap crap and built with unapologetic piss-poor quality.

We were supposed to have poured concrete exterior features, but they decided to make them out of sub-standard materials, which leak and are wreaking havoc on many of the units in our complex. I was shocked to learn that features like walls, fountains, and walkways can be changed without the owner’s knowledge or approval. RUN! THEY CHANGE EVERYTHING TO MAKE THE CONSTRUCTION CHEAPER!

Get copies of ALL the plans BEFORE you sign the contract. After you sign, they will make it very difficult for you to even see the plans! These plans will be approved by your city and available at your city, but you cannot see them until AFTER you are an owner. BEWARE! This is important because K Hov makes changes and errors in lighting and electric because they don’t follow the plans…and then they will not correct the errors without a major fight. If they don’t follow the plans, contact corporate immediately. Tell the subs to stop working (if you speak Spanish). Oh, and they use undocumented people on all their sites! The subs work very hard, but the management doesn’t guide them or watch the quality of work.

Next, while they are building your home, and you notice that there a problem or error, they will act like they will fix it until you leave the site. They rarely fix anything. We weren’t given the chance to inspect the electric, lighting, or anything before the drywall was already in place. They have a sign in the office that says you get two inspections…we got nothing!!

I’ll give you an example: There was a leak in the front section of my unit. I had mentioned it to our manager, who said they would fix it. I came back the next day to find the leak was still there and there was a man laying tile and he was about to cover up the wet section of the gypcrete!! I told him to stop, called corporate, emailed them images (TAKE IMAGES OF EVERYTHING!!). I DEMANDED that the leak be fixed before they tiled any further. Well, it took three days of testing and repair before they were finally able to fix the leak. The had to tear out half my wall to figure out what was wrong, and it ended up being the sub-standard design feature on the exterior wall that was leaking (surprised?).

I wanted to get out of the contract, but my lawyer said I would lose my deposit and it had been eight months of frustration. So, I moved forward. The problems did not stop there. The closing was moved several times. I marked over 100 items which needed to be fixed before closing. Their workers do more damage every time they enter your brand-new home…BEWARE!

After they turn over the community to your HOA, you find out that there are more serious problems with documents and problems which will cost you big money. Your fees will double, and they will not do the audits which are required within 90 days. We still don’t have any audits after a year! K Hov also changes management constantly. They move people around to confuse you. I could go on and on! DON’T BUY FROM K HOV! Use a decent builder. I will never build again! This was one of the worst experiences of my life, and it continues because the quality of work is terrible! BE SMART AND RUN AWAY FROM K. HOVNANIAN! RUN! DO NOT BUY FROM K HOV! BE SMART!

Wow K Hovnanian homes is a biggest ripoff. I had literally no wood studs in the home. It suppose to have 4 feet space and I have 8 feet stud space in my walls. What?? How the hell I suppose to put anything on my wall like picture or curtain? Yeh I can't! Cheap cheap cheap house and cheap and cheater builder. YOU HAVE BEEN WARNED. STAY AWAY AND DON'T BUY THESE HOMES.

Needless to say, we're out $1000 but more to the point, the other 167 complaints are right on about K Hovnanian Homes - once they get your money, they disappear. We feel we dodged a bullet by not pursuing the home. They do business unethically. Our experience was at the Aspire Homes in Arboga, CA. Steer clear! Lastly, they advertise as "Homes starting in the upper 200's." There's nothing lower than $306K as they immediately tack on a "Lot Premium" regardless of location. Bad business practices. Can't imagine how horrible it would have been had we moved in and had a problem!

Also, they buried huge chunks of asphalt and rocks in our lawn so it will not grow. They have removed some of the debris, but refuse to remove more. We think they are being dishonest because original studies about the outfall of waterways was flawed, perhaps on purpose, to get the permits to build some of the homes here. I guess we will have to go to court to get them to do the right thing. I can't believe a builder would do this. I would not EVER do business with them again. I would suggest you stay away from this very dishonest builder.

They then moved our completion date back to Sept 7th. We had had a buyer for our home with a very good offer but when they pushed back the completion date the deal fell through because the buyer needed to be in our home by Aug 28th. We checked the building of our home daily. We were told by email things were done when we found they were not. When the home was almost finished we drove by to find huge holes in the front yard dug by an excavator. We were told we needed a grinder pump due to the elevation of our house to the sewer tie ins. They should have found this out when they dug the foundation. They then wanted to charge us 1,100 more for it.

We protested because we were never told it would be an additional cost if we needed one. They ended up not charging us. We had our sump pump daylighted right in the MIDDLE of our backyard! A hole with a white PVC pipe exposed with gravel under it. We were told it had to stay that way and not be covered up. After much complaining and an inspection that didn’t pass (city made them move it to the back of the property) it was fixed. Our walkthrough was scheduled for Aug 30th and we were given a firm date of 9-7 to get our keys. We had another buyer (lost $9,000 in a lower bid than the first offer) and they needed to be in by Sept 12th. We agreed as we were sure we would be out by 9-8.

ONE day before our walkthrough we get an email that our completion date was being pushed back to Sept 14th because the plumbers never showed up to do the work needed to get an occupancy permit. We were told the plumber inspection was schedule and they would get the occupancy permit after that. I called the city and county AGAIN and found that the plumbing inspection was not scheduled for the day we were told and it was only the second one and it needed a final inspection after that, also the occupancy permit takes 2 weeks to get since everything is done. So the construction manager lied to us. We may lose the second sale of our home due to their incompetence. DO NOT build with these people! Communication is nonexistent. Once they have your signature all you get is lip service.

Updated on 08/12/2018: We had several repairmen in and they thought it was the caulking from the upstairs shower. Well, we had the wall removed this week and found that the real cause of the leak was on installation of shelves in pantry, they drilled right into the PVC pipe in wall. There are at least four or more holes in the pipe. Will the representative answer my calls, no, and he conveniently leaves his mailbox full.

I cannot walk outside in fear due to all the visitors of unknown. The garage door is always opened, smoking, drinking, doors slamming, empty bottles breaking inside the recycle bin. I have called the police several times because they block my driveway. "No HOA enforces the rules" so the police cannot enforce where they park. I was promised many things which I have yet to met by K Hovnanian Builders/Property Keepers.

The loan process was great, which is why I'm giving it 2 stars! It was fast, efficient and they helped raise my score almost 40 points in 3 months! Amazing work! However, that was as good it got! Air conditioner: The building supervisor mislead us into believing we had an upgraded air zoning conditioner, that would've been 15K more than the standard ac that comes with our size of home, so that was very disappointing to learn AFTER we moved in that we had been lied to. Chas Roberts has replaced 3 thermometers, and discovered that one of the air ducts in the dining area was covered over, which may have been part of the reason some of the rooms were warmer than others by several degrees, and why they had to come out to our home several times.

Door: the Door and trim were painted the wrong color. It took them 3 coats of paint of different colors before they got the right color, and it bubbled. They had to replace the door. Locksmith/Door provider came out 3 times to address the same issues before they got it right. And this here is the reason why I'm writing a review today, 8 months into living in our home: We purchased a premium lot for an extra 4K, chose a 3 car garage, and were told we could not get an RV gate (even though we paid an extra 4K just for the lot), and was assured that the homes on both the east and west side of us were single story homes. Unfortunately, the salesperson was wrong.

The east side of our home has a 2 story being built! It is so close to our home it looks like the wall of this monster home is our shared block wall! I've contacted the Phoenix zoning department to check to see if they are in compliance. We had other issues but their service department was very responsive in getting stuff done. Bottom line, find another builder. This one has been the worst experience we've had...

Now that we are starting to get rain again the same exact spot has had the same issue again. Of course this is after the timeframe for K Hov to do repairs for issues that are found. I’m afraid to find out what it will cost to have the roof repaired for something that K Hov should have fixed when I reported it. Instead they shifted the blame and now it’s too late. Don’t buy from these people if they won’t make the repairs for bad workmanship. They only do the cheap fixes but not when it will really cost them money.

This is huge inconvenience when trying to time selling/building a home. Also, when showing me the plot layout was showed two numbers she said indicated the distance from the edge of my house to the property line. Based on the numbers she said I believed I would have almost 30 feet from my neighbor. After houses went up... turns out she was pointing at the wrong numbers and I was only 10 ft from the neighbor. Never would have bought a house so on top of a neighbor. I imagine few people would. Apparently this was my fault for not knowing how to read a topo and believing they did. The difficulties got worse from there. Throughout the build our house was rarely worked on because they were busy on other houses on the street.

Turns out they were rushing to get those done early to use them as models before their homeowners moved in... yes people bought brand new houses with new carpet, etc that they finished months early and the sales reps trapesed potential buyers thru them... thru rain, sleet, snow, etc onto their new carpet. Once someone caught on that their house was being used they said "oh yeah we will compensate you" and gave them a small gift card. No other homeowners that homes were used were compensated... only the one that caught them in the act. Since our home couldn't be used as a model because it wasn't offered in the next phase they weren't working on it... until I complained and it was the very end. The project manager told me not to drive by the house... seriously.

They slapped everything together in the last few weeks... horrible mudding job... one coat of paint that looked awful, holes in walls, missing items all documented at our "gold star" walk thru. We also had scratches in our cabinet doors that they tried to pass by us with use of a sharpie. During walk thru noticed gap in ductwork next to furnace. Construction manager said he would fix - his fix consisted of tape over it to hide it. Asked city inspector to review it for safety... he red tagged it and forced them to fix it right. Since they never had power to the home until a day before our walk thru... none of the tests of the home's utilities had been done. It took 4 attempts after receiving our keys to get the HVAC working. No hot water in the shower. We have a driveway that within just a few months is cracking and flaking apart (we used the sealer they told us to).

We will need to replace the whole driveway within a few years and K Hov says... “Well it's in the fine print. We don't cover driveways and even if we did..” We reminded them this driveway was just put in... we hear that cracks and flakes are industry standard. We having stairs that creek, floors that crackle under our feet because they weren't properly installed. Paint still looks awful... they do one coat of flat paint. Be warned they like to do walkthrus late in the day so the sun isn't coming thru the windows... that way it won't be hitting the walls and you won't see where they didn't sand the mud. We have heard neighbor horror stories of water leaks... four attempts to fix and they still can't find them.

We watched them working on other homes with horrific safety concerns ... extension cords across the street, moving large propane tanks down the street unsecured on a bobcat (I have pictures... yes they moved large propane tanks on a small bobcat without so much as a tie strap). After we moved in they continued to us the "temporary" electric box tied to my address to work on surrounding homes (this is where the extension cords come in). The electric company was charging me!! They didn't believe me it was happening... I ended up flagging down an electric company worker in one of their trucks and asking them to come down to my house to verify this was happening and call it in!!

Contractors smoking in the homes while working, others peeing on the side of houses instead of walking down the street a few doors to the porta john. (when the sales office got the proof of pictures this was happening, they said, “Thank you,” and rest assured that contractor will be fined!! So K Hov uses subpar contractors, our houses get peed on and K Hov gladly got a credit from the contractor). I could go on for days all the things we had to go thru and continue to go thru. It was the most stressful experience to build and to continue to go thru. I'm barely 6 months in and am exhausted. Every last item is a fight and we are still finding issues.

They’ve wrecked some of my Halloween decorations, and put chips and cracks in my driveway. They put caution tape up once and after doing more work, removed the tape and left it for my snowblower to eat. I'm having them reimburse me for the material to fix the flower bed that they dumped 1.5 yards of soil on to and smashed my plants and everything inside which took me forever to just get the written letter approving and I’m now at the point of fixing the yard that they demolished.

The concrete is stained from the wet concrete that was cut and not cleaned, concrete that is cracked as they called it a curing crack (the concrete was never covered with anything during the cold weather after the pour like it should have been), and a 1” x 12” section of concrete that’s coming up between the basin cap and a stress relief crack... they said it was a courtesy and that none of it’s covered in the warranty as they don’t warranty driveway/exterior concrete even tho it was work that they had done. I really wished I looked up this builder before buying this house! You buy a new house so you don’t have to worry and they don’t give 2 ** after they get your signature and money!

Additionally, some of the staff members lie about what truly comes with the home. I don’t want other potential buyers getting sucked into a train wreck of an experience. Buying a home is supposed to feel good and be an enjoyable process. This has been anything but and I have owned many homes in my day. This process has made me sick and I’m scared that I cannot trust the supervisors and VPs of this organization to honor their word. I hope I am wrong. To be continued.

Original Review: May 6, 2018

Columbia Park townhomes high priced mixed with low income homes. Sales tactics are more like an used car dealership, fail to disclose key aspects of the neighborhood that will potentially affect future value for owners. Place is a rip-off for the type of homes that will be included for low income people, which they hide both in their sales pitch and their website. Even elevations on model homes and renderings miss to disclose affordable housing units mixed with high price homes. Beware of the “FD’ (future development) as these are not your advertised models. Laughable sales pitch like ‘these affordable housing units are for hand picked individuals like Doctors for example’. Are you freaking kidding me? Once you find the true facts and try to get your deposit back they show you what they are in reality. A con operation.

We get a call 3.5 months later, after the house should have started being built, explaining that the house we "chose" will not fit on the lot they sold us. They blamed the developer for mismarking the lot and claimed that they had no idea until the county came out and inspected. The entire situation was totally crazy and very unbelievable. They in turn attempted to sell us a BIGGER more expensive model in lieu of the home they originally insisted would fit. Needless to say, they either knew there would be a problem and hoped they could skate it by the county or they are totally incompetent and unprofessional. Either way, we chose not to work with them any further and demanded our deposit back. We are still waiting for our money.

We had our realtor reach out to them, but were given little feedback from our Sales Agent and her manager. Finally after 4 emails, several voicemails, we were told that changes were not possible because of policy. We offered to eat the cost of the carpet, but were told no and we would have to do it ourselves after market. We realized that that was not acceptable because we would have to rip up the walkway transition put in place which would add a tremendous amount of cost. We understand deadlines, etc. but when sitting through a 6 hour design meeting, we made so many decisions that we couldn't even remember our names at the end.

When I told the builder, the roofer suddenly could not to do the job. So I had to get someone else to do it who said the same thing about the installation of shingles. Now after sending a certified letter to the builder with pictures of the improperly laid shingles, and asking for reimbursement, they have ignored it for over a month and won't respond. More importantly, other people on the block have had the same issue with 2 getting new partial or complete roofs re-installed due to Corey Roofing's poor job, but during the warranty period. Others have had leaks around pipes or similar to mine, been told their leaks were due to poor installation. It is very sad.

We have been in our home 3 months and it has been a nightmare trying to get items repaired. There is one person (above mentioned) who is in charge of all repair requests and walkthroughs, so you are screwed trying to get things done. He does not communicate well as to when things will be done. There is no one else to talk to. Everyone is closed mouth about who his boss. I don't know who he knew to get his job, but it must be somebody he personally knew. His lack of consideration and communication is huge. I mentioned this in my survey I completed for the builder and nothing has changed, big surprise!

When our electrical people came to hook up the Spa they would not do it because Spas need copper wiring and K Hovnanian wires their homes with Aluminum wiring. We spoke with 4 independent electrical contractors and they all said it needed to be copper wiring. So we were not only out $510 but had to put out another $1500 to correct the situation. K-Hov basically said "Too bad our way would work." Not so, would void the warranty on the Spa which we paid over $12,000. We also asked for a dedicated microwave outlet to be put in our pantry because the microwave over the stove we were going to take down to install a hood. They did not install the dedicated line as we asked and if we use the microwave, coffee maker and toaster at the same time the circuit breaker will blow. They insist that they put in what we asked for and they did not!

This builder should be looked at very closely, and the FHA should get after them for false statements etc. This was supposed to be our last home in retirement and if I could afford to buy another home right now, I would put this on the market and get out! K-Hovnanian Builders makes a bad rap for other builders that care about their customers. This new home experience has been a nightmare and continues to be that. Beware of who you deal with!

We are very dissatisfied with our dream home now and don't know what to do at this point! This house would never sale with this going on and we don't know what to do now. Our insurance adjuster said the reason the house is doing this may be due to a busted water pipe underneath the house but there again it's our problem to hire a Plumber to get a test for this, wish we knew what to do now but we don't at this point so I'd say beware of K Hovnanian homes now.

After a few emails, the build manager acknowledge that the bricks need to be fix and promised to take care of that. When we received notice about the closing date, we told the sale rep that we would not close if the brick were not fixed and refuse to sign the paperwork. The closing date was getting closed and nothing was done. On the first walkthrough, we repeat our request to have the brick fixed before the final walkthrough.

The nightmare started on the final walkthrough. We again expressed our disappointment about the brick that had not fix and we got another promise that it would be fix by the time we do the closing. We refuse to sign the final walkthrough paperwork. The sale representative started to blame on us for creating hassle for them and then she brought in a couple more people from the company trying to say that everything look good already. She also threaten us that we would lose the house and the deposit if we did not close on time. We told her that we did not agree with the closing date and we did not sign the paper so she could not held us accountable for that. She also threaten us that they will put the house back on the market if we were not sign the paper.

On the date of closing, the builder was still working on the brick and they said that they have to wait for the brick to dry before finishing the next step. We had a realtor working for us but she was not much help. We were really mad and almost giving up the house by canceling the closing appointment. My wife love the house very much and it is the first one that we were buying together so she told me that she wanted it even though she was not completely happy with it. We finally signed the closing paperwork on that date and the builder never went back to finish the job. From talking to our neighbor, we learned that the build did put the available sign at our house on the date we closed the house.

So far, the closing date was the only disappointment that we had with the house. The quality of the house is good and most of the craftsmanship were great. There were a few minor issue after we move in but they were taking care of by the service provided by the builder. My wife and I are happy with our decision on buying this house but we could not forget that eventful closing date. We hope that no one will have to go through the same issue that we did a year ago.

Fast forward to now me having the keys and moved in. Scott has still been there for me with everything! He seriously went above and beyond to make my house so perfect, honestly I could cry! Carla still texts me to make sure I am loving anything, and reminds me she is always there. I have purchased a house before, but nothing compares to this experience. I am so happy I got the pleasure of having Carla help me pick the right house, and Scott to make it absolutely perfect!!!

They used a different shade of shingle on the back of the house than the rest of the house. He didn't even catch it! My husband caught it! After that, David disappears with one month left to finish the house. Another construction manager shows up who lives an hour and a half (WITHOUT TRAFFIC) to be the new construction manager. By reading past posts, it seems like a regular occurrence to switch construction managers right before the house is finished. That way nobody is accountable. We close on Tuesday July 18th and am really regretting not getting an inspection. My gut feeling says get the inspection: KHOV, realtor, husband all say no.

We moved into the house the day we closed on our house and they "did us a favor" by allowing us to move in just prior to our closing on the home. The oven broke 3 weeks into our moving in and NOT their problem. Call GE. GE service will take 2 weeks to come to fix it. The laminate flooring is defective and they sent me 2 Mexican workers who don't speak English. Their handyman finally came by and now there is a hole in my floor as he decided it was the concrete slab. It was NOT as he clearly can't read a level. So now have a hole in my floor, a range that does not work and who knows what is next to go. The dishwasher leaks and falls out each time we open it - again No Hovnanian's problem.

I am the only one in this complex that has this model! The refrigerator top drawer of the freezer sticks and is made of such cheap plastic each time we have to lift it out and try to get it back on the tracks. I was "given" a washer and dryer as an incentive. Has anyone ever had a dryer without a "delicate" cycle? The air conditioning duct work is defective (their installer came and wrote it on the work order). Handyman came back with the "supervisor" who is NOT in the installers department? Nope, it meets minimum requirements. Put up window film at MY expense. The house went uncared for a year and it shows. To top it off I got a letter 3 weeks into living in this nightmare from their home office telling me that my warranty was now void since I had lived in the house over a year and no work orders will be filled.

I closed May 11 of THIS year. When I called I was told another letter was on the way to compensate for this letter. NO apology either verbally or in the next letter. My concrete is separating from the front porch and the stamping on the foundation is uneven and some stamped and some not. I asked that it be fixed. Several days I am told the concrete man is coming. Still nothing. From the day we came for the first "inspection" we were told to give "10's" on the survey as their bonuses are dependent upon customer answers to these surveys.

You must earn the 10 and so far my numbers are between 0 and 5 at the best. We sent the survey in and the workers here are most upset so nothing has gotten done. We were told to have the roof checked yearly or they would not guarantee it. Since no one lived in the house for a year and it sat vacant I asked the "super" if they would have it inspected. Here we are 6 weeks later and yet no roof inspection.

SO many other problems here but hopefully the next time I write K Hovnanian will show some compassion for their customers and at least address some of the most valid issues we have. I am guessing each area has a different "team" and, unfortunately, the Chantilly team is certainly substandard. Like someone else said - when you see the name K Hovnanian RUN. Do not walk. The price point may look enticing but better to pay more for a quality product or, at the very least, a company who addresses your problems and doesn't blame it's subs. As a side note - we have now become the 5:30 pm recipient of handyman calls where he comes in to say he can't do anything about the problem and I should watch what I write or say as one hand watches the other. As of today I refuse to be the call on the way out and I will not be answering the door. Treat me as a valued customer and I will most certainly revise my comments.

Since then we called them on multiple times, but KHov says it is not under warranty. My question to them, which they failed to answer was: the odor has been there since you sold us the house (meaning whatever is the source is because of you), you have not been able to determine what the source of smell is, and that you are telling the customer that he is responsible whose life you have made miserable as we are unable to use the bedroom because of the odor. So, I finally spoke to their supervisor recently, Joseph who once again rejected my request. When I asked him his Director's name so I could make my case to him, Joseph informed that it is not their policy that Director speak to customers! Very disappointing!!

The UPGRADE racket never ends. Upgrade charges are totally ridiculous, truly ripping off the customer. Their charge to add a pocket door was 14 times higher than we were charged by a second builder we finally went with. Be prepared to do all the legwork with your permits, utilities and lot preparation. It's all on you and they offer no support.

We had to give a $50,000+ down payment before they would start the dig. Then they brought in an Unlicensed Excavator to start the dig. When I brought this to their attention they just blew if off and didn't even check into the matter. After the dig started they began telling us there were serious issues with the lot, even though there were 50 some other houses all around that have been standing for 15-20 years with no problems. They wanted an additional $50,000 or more (they wouldn't give a firm number until they began additional work) to do extra foundation work. In other words, "you people need to open your pocketbooks to us so we can rob you further!"

When we said we couldn't afford that extra money but after calling in a soil engineer and coming up with a less expensive option, they refused that option and terminated our agreement because we wouldn't go the $50,000+ option. Now it gets even better. They terminated the contract but won't refund our $50,000 deposit. They want to keep $12,000 for salesman commissions, digging 3 little holes with an unlicensed contractor, upgrades they said they already ordered and even $800 for silt fence which costs $20 at Home Depot.

We even hired an attorney who did us no good. Remember they have their high powered attorneys working day and night to rip you off, so exhausted and emotionally drained, we finally ended this nightmare by agreeing to a $7000.00 settlement with them. Only then did we get the rest of our money back. So after 5 weeks, countless sleepless nights, many tears and being physically ill we were able to be done with Hovnanian Builders. We are probably lucky in that reading other reviews here their work can be very shoddy. So expensive lesson learned... RUN away while you can.

Susan: "Ma'am, it's $10K worth of incentives, but instead, we already took the $10K off the list price." Me: confused "...what?" (Re/Max AD): Date created: 11/10/16 $435,165 List price: 11/10/16 $435,165. Me: "There is no record stating there is a $10K reduction in price, or a slash in the website, or a date changed since the day it was listed back in Nov 2016." Susan: "That's because we decided to put the $10k price drop in when we listed it." Me: "That means you listed it for $435,165. There is no record of a price reduction."

Susan then proceeded to tell me that the Ad, was an 'Old Ad' and did not apply. (Today is Feb 6th) President's Day is in 2 weeks. Then Susan told me there was a disclosure that covered their end. I proceeded to then screen shot every ad I saw, with every fine print detail; there was no disclosure. Then Susan told me their Ad did not apply to spec homes. The house was not a spec home, it was a contract where financing fell through. Later she told me there was 'no incentive'. With every excuse in the book out there, after also questioning where I saw the 'so-called' Ad, I asked to speak with someone above her. She told me someone would call me the next day. Right After, I screen shot 5 different websites and close-ups of fine print with All the same Ad. (EX: Re/Max, Long & Foster, Realtor, Redfin...) She also mentioned Re/Max Gateway was the agency they listed with. (So my websites were spot on.)

The next day 2/5/2017 12:35 pm the website was amended. Disclosures were added. "Listing updated" 2/5/2017 6:41 PM. I also received a phone call from the region sales rep the next day, that repeated to be disrespected and avoided to acknowledge the 'False Advertisement' or the 'Bait and Switch' tactic used. The Region Sales Rep then proceeded to tell me, "We all make mistakes." Me: "Yes, but I would still like you to honor your advertisement."

In circles we went with most of the same excuses and a few new ones, and they are still trying to have me at a halt, so they don't send me up to the next manager. The Region Sales Rep did say she understood where I was coming from, and every excuse she threw out, was one that could be backed up by a screenshot. Long story short, if they lie about something as simple as an Ad to get the sale started, I would hate to find out what else they're hiding. Screenshots below. K.Hov Stafford, VA is not where I would want to call 'home'. The false advertising in this neighborhood needs to stop.

The toilet needs to be flush twice and it takes forever to wash big pots by hand. The screws on the wall are starting to pop out again. Which they fixed twice already. They make a big mess in the house while fixing and repaint. Paint did not match and lots of bumps on the ceiling. Things will start to break down more after 1 year and 2 days. Out of luck, warranty is over. Good luck to all of you out there.

Original review: Not all you read from the reviews are necessary true. We gave K Hov a benefit of the doubt in spite of bad reviews. So our journey begins. We are approved 25% down for a conventional loan, using K Hov in house financing with 25,000.00 incentive, by using their very own. Very exciting. Next step, went to design center, and wasted our time due to an inexperience design person. She did not show all the options. So, we have to change our design person and finally pick what we like. As months go by, we are getting excited and told K Hov that instead of putting down 25% we will put down 300,000.00. Two weeks before closing, we got an email from K Hov that the mortgage company is switching us from conventional loan to FHA loan, due to me, switching job. My point is we signed an agreement, as conventional loan not FHA loan.

I think K Hov switched us to FHA loan, so if we did not agree, we are in default and they can keep our 10,000.00 earnest money. If there's no way out, and agree with FHA loan, K Hov will make money out of us, thru the premium, pmi and escrow. Also in addition, we had a walk through, the whole house needs repair and tons of patch job. We went again for a final walk through, still not acceptable and they are still ordering parts. The paint job is horrible. You can see, where the wall meets the ceiling, it's not a straight line. The back splash under the cabinet is empty about 3/4 of an inch, because the builder said if they cut the tile to fill the gap, it will break. So, I suggested that Home Depot or tile center has a glass edging similar to that, but instead, the builder put a section, about 11 inch long stainless steel rod, all the way under the cabinet. It looks likes a patch job to me, for the sake of covering the gaps.

Okay, let's go to the master bath. We have double sink and of course we have 2 vanity lights. The lights are not even leveled. The contractor said he will it have it fix. When we checked it's crooked. He said maybe the cleaning crew, bump it. So, I asked him, "Will I be straightening the fixture every time I dust too?" What I'm saying is, this is not my first, my second, third house and etc... We are buying a new house not a existing house. There should be quality control according to their presentation but K Hov builders is a failure... I would not recommend K Hov to anybody.

I called the warranty department and they told me that it was over the warrantied period of 2 yrs. and that I was on my own. I believe that this leakage is from poor workmanship either from the roofers or plumbers who installed the drainage pipes. The Bosch refrigerators they put into the homes have had issues with the icemaker. Numerous homes in the neighborhood had problems. The other owners got fed up and bought new fridges. I was persistent enough after 1 yr and they finally changed it out. Voila, ice!!! If these are their luxury K-Line Homes then I would be afraid what their regular homes would be like.

After we handed our check to the sales agent, she offhandedly told us that there was a couple that had just put down money to hold a standard lot, but that they said they might change their mind and want the walkout premium lot (the one we had just reserved). My husband and I thought we were really lucky that we got the lot when we did.

After we applied for their mortgage company, we got a call back stating we didn't qualify. We were shocked. We were putting 300,000 down on a 515,000 house. We called back, asking if we put 400,000 down, could we get the loan. The lady said "yes, but you'll have to get an FHA loan." What?? For a house that's getting 80% down upfront??! We think we weren't a desirable mortgage candidate because they wouldn't make a ton of interest money off of us since we were putting so much down up-front, and using THEIR mortgage company.

Then, my husband called and asked if we could get the contractual agreement ahead of time so our lawyer could look at it before we signed it. The sales rep told us that our lawyer couldn't look at it until after we signed it. What?? Then what's the point? Finally, the final and third strike was when the sales rep called back saying there was a custom home builder interested in buying our lot from K Hov that we had reserved. The agent said she could send a realtor to our current house to see what we were going to list it at and if it listed for enough, then K Hov would continue with the sale with us, but if our current house wasn't worth enough they were going to cancel our reserved lot.

That story seemed very very shady since the whole mortgage and lawyer thing happened earlier that exact same day. We think that whole story was a sham, and they were trying to discourage us from continuing, since they wouldn't make as much money off of us versus another customer with a higher mortgage loan. I personally think the couple that thought they might want the walkout basement earlier, came back and expressed interest in it after we reserved it. K Hov probably determined they'd make more off of them than us. Three strikes. They're out. We're picking up our check tomorrow. Good riddance.

I told him that I was interested in a house listed on the offices flyer, he immediately rejected my request and saying that because he was new to the office he did not know how to do it. I asked: "is it difficult to add me to the list? I'll give the deposit." Suddenly again, he said: "how do I know you are not here to set me up?" I felt totally at loss and was speechless at that moment, so we left his office. I really don't understand at all why John felt offended. Quite a few of my friends who did their homework on the internet and visit the sales office first, and then have their buyers agents started the buying process.

We went to another K Hovnanian office later on, and found a Quick Move-in house, which as the office flyer indicates, would be ready for me to move in in the middle of the October, just a week after my escrow end date. This time I happened to talk with a sales agent Vickie. Who seemed to be a nice, fast talking lady, but it turned out that I was wrong about the company once again and I was left with awful experience. Vickie has an atmosphere of being patronizing, she claimed that she would do bargain for me on the house price that she wrote on paper and showed to me, which really surprised me, because the office flyer shows that the current price was much less expensive. So I argued and she withdrew.

When she was showing the model home, she pointed to the items here and there, such as the upgraded handles, saying that quite a few upgrading were due to her personal requests and would be no charge to the buyer. Later on, I got to know that all those upgraded items were included in the deal that the company offered. Buyer of the house would not have normal options, all the basic features were predetermined or buyer has to pay extra fees. For example, buyer has to pay $3000 for the change of the kitchen cabinets color. The company also offered ten thousand dollars off from the basic price. During conversations, Vickie's fast talking sounded like she was reciting the pre-prepared texts, unless I repeated my questions, I would not get my question answered.

Even though I saw the obvious reasons as why the company was offering such a deal, considering my senior age and the extra expenses in the waiting period, I decided to take this quick move-in offer over other houses for which I would have to wait for quite a few months until the move-in day. Since I would be a cash payer, Vickie explained that the cash payers would have to deposit 10% of the price which was around 5 times as much as a loan borrower, but she promised she would personally talk with the company into accepting me as a loan borrower. This made me a sort of thankful to her that time. As she asked, I submitted the contract signed between me as the seller of my house and the buyer, plus my bank account savings.

At signing the contract, Vickie applied the discount and put the calculated price in the contract for me to sign. I signed accordingly however, a minute later, I accidentally saw across the table the actual price showing on her computer system, I asked for the reason as why the calculation base was in such a difference, which ended up for me to pay much more. This time she insisted in the one she wrote on the paper. I don't think anyone would do differently in my situation but to give in as I did. I really don't understand why she could have such a power over the company's documents.

Now, the contract was signed, and it seems the most urgent issue for the home moving was resolved and we could focus on packing up and ordering the furniture delivery service. However, the scheduled move-in date was first postponed from the middle of October to the end of the month. Nevertheless, this two weeks delay was somewhat bearable to me. We tried to book a cruise trip, so we could find the temporary home on the boat. But the problem kept going, in her later update email, Vickie indicated that the move-in date was further delayed to somewhere in November. Above all, no date in November was specified. This really created big distress to us in financial, physical and mental aspects.

As a senior couple we really couldn't figure out how to handle the change. I asked if the company could help us in any ways, i.e. give us some financial compensation, to relieve a bit of our tough situation. I only got the accusation of being default in the 10% cash deposit, despite of the fact I already gave a check of $7000, as the loan borrower should do, and the check was already cashed by the company. The only explanation received from her was that the construction company lacked of the workers. After the evaluation of my situation, I responded to her that I would like to cancel the deal.

The company represented by Vickie infinitely postponed the move-in date, and no compensation provided, this actually shifted their problems to me as a consumer. The company shows no work ethics or morality to consumers. Fortunately I got the $7000 back in 3 weeks. This is why I said I am a kind luckier one. I wished I had checked this website first and seen so many buyers are complaining before all these ugly things happened to me. I will be happy to see if anyone would escalate these cases to the perspective of law.

The construction workers will scratch, dent and desecrate your bathtubs and toilet bowls. The construction manager will always say the issues have been resolved, but they will not be. They lie to your face. Hard working brothers and sisters, do not go for this **. Not at all worth your money. I am going to regret my decision all my life unfortunately. You still have time. Oh! And they hire illegal immigrants to work on these properties, so go figure!!

We also had a wall that was bowed beyond limits. The supervisor came out to fix it. He opened the wall, cut through the 2 by 4 and didn't realize the hot and cold lines were on both sides of the wood. Therefore, it created a major flood on our bottom floor. He called in a code RED. You don't want to know what that means! Unfortunately, we still live here. I seriously believe that there is no insulation within the outer walls. I am too scared to know the truth. Not sure what it would cost to open it open to find out.

We bought a new home in Georgia and never had any problems whatsoever. I was told by one of their employees, "I guess this house makes up for it". That was referring to since we didn't have any problems on our new home in Georgia, this is what we get. UNREAL. To say the least, I kicked him out of my house. NO KIDDING! Plus, he was here to fix something. You really can't make this stuff up. There is so much more going on with this house, I don't know what to say, but beware. PLEASE DON'T EVER BUY A HOME FROM THESE!!! YOU WOULDN'T BELIEVE THE NIGHTMARE! THEY HAVE QUITE A BIT OF HISTORY IN NC! Unfortunately, we found out too late. We had only been in NC for 3 months. Don't let it happen to you. RUN! I wish we had the technology in 2001, that we do today.

Crack corners and wider than normal separations between the Hardie was observed on the left, right and rear side of the house; repair needed. The construction manager sent someone over and they installed caulking between the oversize gap in the hardie board, now the cracked and separated hardie boards are all over my home and the K Hovnanian warranty manager informed me that this is now out of my 2 year warranty, yet this was reported in my first years and they did a poor job by filling the gap in the boards with caulking.

The large crack are all over my home. The boards are cracked in many placed and the manager is telling me that caulking is needed. The property inspector wrote in his report that this should be replaced due the installation was not correctly installed (wider than normal separation between Hardie). I will not accept their decision not to repair this item, stating that the 2 year warranty has expired. They did a poor and wrong job from the start.

I can only describe their sales staff as incompetent. I had to wait for days for responses to simple questions several times. I'm not a home builder, but I do come from a family that has construction experience which was an issue when I was able to ask intelligent questions. Each one was met by a blank stare from both my original salesperson (which I had to basically fire) and the sales manager (which was their replacement for the original salesperson).

I made my specifications quite clear, to the letter in fact as I had to communicate through email with them in order to make sure that everything was documented throughout the process. When it came time to review the final plans for the project, there were several items that were not addressed, or "carry an additional fee". These were changes that were discussed throughout the process, were quoted (incorrectly I'd come to find out) and then omitted from the plans. I could go on and on about the reasons not to deal with this company but I will leave you with the following: My story above which luckily led me away from this builder albeit at my expense.

An co-worker used K Hovnanian. Her home was completed almost 8 months ago and her punchlist (which they say will be handled within 30 days of closing) is still outstanding and no one at K Hovnanian will return her calls. Another co-worker recently began working with this company despite our advice. Once he got into the process, he too found them to be cheats. On his initial visit, he explained that he would not be breaking ground before spring to avoid additional costs associated with heating the home (which you must do yourself) nor did he want concrete work to take place during the winter months. They told him "no problem, just pay the $500 deposit and we can schedule accordingly."

Once he paid the deposit, to lock in the "Special Pricing" (something we all three had in common with the mind you) K Hovnanian explained that he would need to begin work this year or lose the special pricing and $500 deposit. These people are despicable. Save yourself the headache and go to another builder. Building a new home should be joyful experience. Not the case with K Hovnanian.

I also have a long list of open issues with my new home and a could-care-less attitude from the people on-site building the rest of the development. It seems like every day, I open a cabinet door or look at ceiling vent or a wall plate to unveil another case of poor quality work and shortcuts to save themselves time during the build. Let's keep in mind this is an $800,000 home.

If you are considering buying a KHOV home, do your homework, read the reviews on this site and others. Know what you are getting yourself into. I wish I had found this site before I walked into their model homes. FYI, I did not use my real name when I signed onto this site. However, I did provide a truthful email address in case there is a need for CA to contact me.

Summary of issues: Delayed closing 3 times... The last time 2 days before closing no ground electric going to the home but they have a certificate of occupancy... How's that right... If the closing was neglected due to no electricity meaning no a.c., nor way to cook, etc. Home was not moved in ready... Nor did it look anywhere close to the model that sold us on buying a KHOV home. Walk through one day before closing. Not enough time if any issues were discovered to be resolved before closing. Sales managers, construction managers, and their division president lies to consumers' face... Unmet promises and shoddy/crappy workmanship. House smells like rotten eggs.

Standing home looking into garage with lights off, lighting from outside still visible with doors closed. Painting inside and out looks like a nonprofessional did the painting. Uneven windows, window seals, and closet doors; paint messy, grouting messy. Paint on framing of windows, window seals. Front door red with white streaks from window frame painting. Some doors and closets painted and some not and throughout the doors' locking/close devices show sawdust/wood shavings which hinder locking in some cases. Master bathtub not sealed.

Baseboards, door frames and walls look like someone already lived in home before we moved in. Check inside our closets the backsides were not painted properly. Rusty brackets on closets doors hinges... misaligned. Baseboard gaps, cracks in wood, again painting issues or the lack thereof. Door devices, handles, window frames shower tiles. Front porch crazy with heap of concrete missing. Power bath no toilet paper holder/rack nor towel rack. Water not hot enough. Construction manager said, "It feels warm to him..." What does his feeling got to do with us living in home? I have listed at least some of our problems... Future buyers beware.

My major issues now are, I have paint overspray on my wife's car and they won't have it cleaned. My carpet that I paid almost 3000 dollars for an upgrade on is complete crap. Seams are showing, threads coming out, and shows 10 years worth of wear in less than two years. My roof has recently had a leak due to a cheap attic vent installed and it looks like the opening was cut out with an axe. They tell me it's not warrantable and I need to have it fixed myself? In less than two years? The glass of my stove fell out and I tried to have a repairman come to fix it through GE only to find out that no GE appliances can be serviced in my area. This is what the home builders are putting in everyone's kitchens. Good luck getting them fixed under warranty.

Anyway, there are too many problems to mention here and I have had almost all of them I've seen in reviews plus many many more. I suggest you buy your home from someone else. I will never refer anyone to this company as long as I live and I'll be happy to talk anyone out of buying from them. Run away while you can. Save your money for your dream home. You won't get it from K Hovnanian Homes.

If I hadn't read my contract after the fact, I never would have known about the extra assessments in this community. I really felt like they tried to hide them on purpose because when I called the sales office, I was told the tax rate is 1,2227% of the home price and was all inclusive. It is not all inclusive... not at all! Make sure READ your contract!!! All other new housing developments I have visited after this disastrous experience had the Mello-Roos, HOA, and other fees clearly available to you!

Plumbing - two sinks weren't properly installed, leading to flooding of the kitchen sink base cabinet and one of the master sink cabinets; pot filler (which cost us over $1000) is not level and water that comes out has unknown debris in the line that won't go away; and a leak at the main (due to a crimped washer they installed) had to be repaired as well.

Electrician - when we'd visit the home during building we saw that the electrician was usually on a personal call while wiring our house. We had two switches that didn't talk to each other and a light that didn't work. All the switch plates were dented in and most were not level. The switches were upgraded to the rectangle switches, but receptacles were left as the standard round, so they don't match. We also have a switch that seems to connect to nowhere.

Painters - we own a licensed painting business so we first thought maybe we are biased, but after seeing all of the errors these are items anyone could see. Paint overspray onto our pavered entry and driveway, paint overspray on the window, flashing (where you can see a sheen change in the finish) on several doors and the wall, insufficient coverage, missed exterior spots. Overall probably the worst paint job I've ever seen - and we repaint a ton of them.

Drywall - visible seams all over the house in the drywall, uneven texture thickness throughout. K Hov allows random texture where other high-end builders require texture go in a certain direction. But even the random texture (easier to perform than a specific direction throughout) was still horrible. It took three months to get the drywall supervisor to meet at the house, then he was incredibly rude and disrespectful in our home, trying to convince us that drywall seams weren't his problem. He went so far as to tell us to hang curtains (over an upgraded multi-slide door that cost a few thousand to upgrade) so we didn't see as many of the issues. Bubbling drywall mud, insufficient coats on the seams, nails popping all over the place out of the ceiling.

Doors - upon closing, there was a door replaced to the master bath that wasn't even the same type of door as the other interior doors. That was fixed, but after seeing the awful painting, we had to leave it unfinished and paint ourselves. Another master door stuck and wouldn't close - that took two months to get replaced. We had multiple door knobs that were off, several warped doors, insufficient weather stripping etc. Once that was finally repaired, that subcontractor was the only one so far that seemed to take any pride in their work.

Landscaping - landscapers did not follow agreed plans. Used wrong color and types of plants, wrong placement. They even installed two different colors of pavers on our courtyard that will have to be redone. Flooring- not only do they only include two choices of very poor quality 12-in tile with the home, the carpet was installed over debris on the floor that I can feel underfoot when I walk on the carpet without shoes.

I'm sure there is more that I am forgetting. Vent fans make a clicking noise unless you leave them running, block wall outside wasn't properly painted, grading on front yard causes drainage issues, and the list goes on and on. I would strong encourage anyone to NOT buy from K Hovnanian Homes.

Throughout the process we inquired about other things to change and at every change the builder attempted to rip us off to the effect of $1000 for a lamp that even with labor and parts should not run more than $200 when the house was still in framing. Also we requested to not have a door installed in a bathroom and the builder attempted to charge us $500 to not install a door in case we did not want the house so someone could come in and install it.

On the financing side that is another nightmare. When you first sign the contract they will refuse to negotiate on the price. As part of the contract you will be asked to try their broker for the mortgage. We did as they asked and filled out the paperwork while running an additional mortgage company on an identical loan. With Hovnanian we were asked for information that was not relevant to the application, with them using the reason that it was required for an FHA loan but was still not required by the other company also running an FHA loan. Eventually we told the builders mortgage rep to go away as they were wasting our time. When we did this the loan processor pitched a fit saying that we had promised and so in even though no such actions were taken. As we approached the close, we signed the 30 day notice as requested under the assumption that the house would be ready on time and give use the chance to conduct our paperwork for the financing.

However the house was deemed to be ready for an appraisal originally 6 days out from the close which is not realistic. When we pointed this out we were told that their company would have been able to do so and if we failed to close by the first of the month the contract would have been canceled, but somehow the house was going to be "ready" 2 days earlier which of course it was not. Not only was the not ready for the appraisal, it came in $20,000 under the same price. As this was an FHA loan, the house is required to have grass laid out to a point per code which the builder only offered as an upgrade which no one said anything about when conducting the loan and would not have been noted on the appraisal as missing.

Finally when assembling the comps for the appraisal the builder wanted the lender to get them from Hovnanian and influence the final results. Returning to the timing issue we were given the house as noted 9 days prior to the close for the appraisal and to complete the financing. However per law the appraiser has 10 days to complete the paper work, the underwriters and lawyers have a few days to do what they need to, and only when that is complete and the closing disclosure is signed there is a 3 day period before the close can be finalized. This is all by law and Hovnanian claims that because their lender could do it, I would still be responsible for the fees and had we used their lender or comps the values would have come back high enough.

Talking to the sales manager was useless as he is simply a bully not only to the customer but his employees as well. When we escalated this to the area VP he was exactly the same, rude to his customer refusing to listen to reason. Based on my experiences with this company they are responsible for fraud, attempting to manipulate the appraisal for their benefit, as well as possible issues with extortion and attempting to violate monopoly statues by forcing you to use their lender. Other similar issues with the appraisals have happen in the area when reselling they find they are extremely upside down on the loan because K Hovnanian had inflated the appraisal. All of these issues are documented in email or contract form with the exception of the reported issues with third party people.

Our interactions with the sale rep Tiffany ** has been very enjoyable as she really seems to care about her customers and if they are happy. Above her the staff does not care about anyone and lack basic customer service skills. If you need a home and you have no other choice than going through K Hovnanian I would recommend working with a lawyer as it may help you down the line otherwise go elsewhere and I suspect they will try the same thing with you.

After what we have found we have given them the chance at coming out of this clean and with the sale by asking them to honor the appraisal value and give us the time necessary, without interference, to complete the paperwork, but based on their previous attitudes they are likely to blow us off and cancel the contract. Based on what happened with my transaction I will never do business with this builder or its subsidiaries again, and had I the choice I would never have started the relationship.

One reason we picked them as a builder was of their claim of excellent craftsmanship. After the years we found many hidden things. Recently our kitchen sink started to fall out. Yes thing break after years BUT when you rig them in from new construction & don't put them in correct from the get go things happen. They glued our sink in using ceramic tiles. Basically rigged our sink with no support. When I called they said "tough, it's 8 years later so we are not fixing it". I said the problem is "you never installed it correctly" & frankly you would never know until your sink falls out. They said "this is common & we do it all the time".

I don't expect them to fix things that just wear out after time. I do expect them to fix things they never did right from the beginning. They could fix this easy or if they did it right there would have never been an issue to begin with. Do yourself a favor, don't buy from these guys. They will burn you. Our sink is falling out. From the post above apparently that's happened to others.

I did not complain with the other issues I have mentioned here, but this was the straw that broke the camel's back. I also want to say that I do not use this area a lot as I do not do much cooking or even run the dishwasher that frequently. So not of this was caused by overuse. As upset as I am about the problems, their attitude is what really upsets me. There were other issues that they never took care of that resulted from the one year walk through. They did some of the fixes but never finished. I will not buy from K. Hovnanian again.

There were issues the whole way through the construction and I can only imagine what it would have been like had we not looked at our home every week. The wrong flooring was installed in my master bath and once we told them they had the right flooring laid right over the wrong flooring, didn't even bother to take up the wrong flooring. My ceiling looks like it has sheetrock patch work that was done and you can see the seams where they did a poor tape and float job. A brand new home should not look like this. There was grout that was not finished, had to be done at a later date after closing. The carpet that was installed has several bumps and feels as if they did not even clean the floor before installing the carpet. We are constantly stepping on who knows what because it is under the carpet. As construction went on we were given updates emails from Daniel and then we would go see our home to find nothing had been done.

Daniel's reason was that he can babysit the workers. To be honest Daniel could stay on top of the construction more than he is. If he needs help then he needs to get help, not make the customer feel the effects of management not doing its job. Once our home was ready there were still some things not done that Daniel himself promised would be done. Our home also did not appraise for what it was being sold for. So once we asked Tiffany to see if they would come down on the price she said “No the builder wants you to cover the difference.” If they would have not increased the price twice we would not have been in that situation. Our home was still dirty and dusty when we moved in so it was not cleaned as promised. The attic areas were still full of trash that we had to clean ourselves.

Had we not been in the situation we were in to have to be out of our home by a certain date that in fact we ended up having to stay in a hotel for 2 weeks with all 4 of our children we would have walked away from this deal all together. My best advice to you is to not build with KHOV. They have not shown great customer service. They lack in that all across the board. After this horrible experience, Daniel and Tiffany had the nerve to tell us about this survey we would receive and how they needed to us to give them a great score on the most important part which was would we recommend them again. Hell no I would not want any human being to go through what my family and I went through.

Then wrong things were being installed in the house. The wood flooring was put down and they took the protective paper off within a few days. The contractors continued to walk through the house with muddy boots on damaging our new floors and nothing was done about it. The painters touched up walls without covering the floor getting paint all over the floor. The cabinets were all scratched up, the entry door frame is damaged from someone prying the door open. And a lot more issues to list. We ended up having to no longer deal with Joe because of the unprofessionalism and lack of ethic he displayed.

We get to the pre-closing walkthrough and list all items needing fixes and taped the necessary fixes. 2 whole weeks later we go to close and further damage happened to the home. They had 2 whole weeks to correct issues however declined to do any major fixes. Then there were more scratches in the floors, the blue tape was taken off the walls with nothing done to fix the issues and more damage to the walls/paint. Of all the things we listed to get fixed maybe 5 things got fixed as of date. They claim that the house was cleaned but there is still dust on all counters, light fixtures, windows were never washed, paint still on the floor, everything is still damaged but they wanted us to sign for the keys. Now they are claiming they will not fix some of the damage created by the workers they hired to build the home.

If I were anyone looking to build a home I would stay away from this builder. Inexperienced sales crew and unprofessional building staff who do not take any accountability for the work of the home. We are left with a house that is a complete disaster and can't move in until things are fixed. Attaching just a few pictures of their so-called completed home.

I spent $145000 and this is what I get. From the sales team in Greensburg, to dealing with the service team in canton, is a nightmare. I put in a service request in November 2015, it is March 2016 and still nothing. There is one person, "Steve" who is the only person K Hovnanian has that is worth anything. I told him he needs to find another company. He is way too good for this circus. "K Hovnanian homes… turning your dreams into nightmares!!!"

10' of the ridge vent blew up and had to be re-nailed; the three bathtub turn on fixtures have broken; A/C coils in the basement are so rusty that they have clogged the condensation drain pipe twice; the light switch at the bottom of the stairs had to be replaced; the clothing rack in the master bedroom fell down. All this in 7 years. I wouldn't let K Hovnanian build me a dog house.

KHov recently settled with our community for 500k for being a poor custodian of the development. We decided to take the 500k instead of spending another 250k to sue them and potentially wind up with the 500k or less. The board requested 1.6m and their original offer was 10k. Guess they didn't want the publicity of being a ** builder with less than no satisfaction amongst homeowners. My review from January 2014 remains accurate. Can't tell you how pleased we as a family and our community as a whole are relative to being done with K. Hovnanian. As I said previously, this is the worst company I've ever had the misfortune to deal with in my life. Note the dimes standing in one of the cracks, just "cosmetic" even though 48-20" x 20" tiles were cracked and could not be replaced. Of course they have no responsibility here.

Main complaint: I consistently have water and ice in front of the house and K Hov are telling me that there is nothing they can do. Promises for last 8 years and still nothing. First they promised me the world as soon as development gets build, then disappearing act, "talk to your association." I speak to my association and they tell "we will take a look." NOW I AM PISSED OFF. After complaining for so long, and nothing is being done. I urge anyone in the market for a house - BUY A RESALE AND FIX IT YOURSELF OR FROM ANOTHER BUILDER. K HOV SUCKS. Build dog houses, like it. K HOV CUST. SERVICE SUCKS BIG TIME. THEY DO NOT GIVE A **.

Water is coming into a 6 year old house and my ceiling is about to fall down. I then was instructed to call my Insurance company. K. Hovnanian will not stand by its model home. It was built with all the upgrades and made to show well and impress. How can anyone think that K. Hovnanian Homes would build their home better than they built their model home. Their website states: "We build your home as we would build our own, with the utmost, care, excellent materials and according exacting standers." K. Hovnanian must not have very high standard if their model home after 6 years is having a roof leak, which is covered by a 10 year builders warranty law on structural new homes in Arizona. I would be very happy to discuss this with any interested parties, reporters, or consumer affair advocates.

Finally, they decide to do some research to find the cause of leak. They think they know what they're doing, but in reality, NOPE. They acknowledge an area of problem and do quick work. BAM! IT'S DONE. Really? Total process takes 6-8 weeks. Fast-forward 3 months, OH NO, leaks again. WTH. At least this time around, people assess and come quick for work. Come Christmas season, NO CALL NO SHOW.

We informed them that we will be on leave 5 months in advance and they told us that will close the escrow accordingly but later they asked us to either cancel our trip or cancel the house as they were not sure when the escrow would close. We asked them many times for a fixed date of close of escrow but they were uncertain. Overall a pathetic experience and every time we tried to raise any concern we got only response - "take it (house) or leave it". This shows that they care about customer satisfaction and don't want to address concerns if any. Until now we did not get even a single good news since the construction started. I am not sure if I will go ahead with the house but until now a total disappointment for me.

Our attic is so bad, we have had to replace all insulation, have the attic sanitized and re-insulated. Company that is doing the work said there is a good chance that the insulation R Value was not done to code as well... $6000.00 later, we might have mouse free house. Simply put, do not purchase from this company. They build low quality houses, don't stand behind their products, and you will regret every minute you live in these money pits!

Our house was started on September 24th two years ago and it was well into December before the outside of the home was recognizable. They then took a reprieve for Christmas while it appeared, they would get started again in January of 2014. Then bad weather hit (not their fault) that delayed the building site another six weeks. Their work continued to be sporadic, at best, until I saw my new to be neighbors move into their larger, more elaborate house in late March. We were now over 6 months into this "build". At this point, I became very vocal, and started monitoring their progress every day to see if anyone was there on a daily basis and made them aware that my own records of activity were being kept. To their credit, they speeded up their activity and finished the home two months plus later; over eight months into the "build". Grade "D".

Another issue was a situation pointed out to me, by a local person, was we needed downspouts. The representative had, admitted by them, forgotten to include this in the "specs" for the build. When I asked their "project manager" about this. He agreed that it needed to be done, but it would cost us extra quoting me, "probably around $500". It ended up costing me $1,500. I wrote a check. Grade "F". Then there was an issue with a light fixture that was not centered in the dining area. After weeks of telling them, in the midst of one of their disappearing acts, the fixture was not centered they continued to tell me I was wrong. I set an appointment with them about this. They arrived and immediately agreed with me it was not centered and they would replace it. We had an argument with them for about a month about this when the project manager had not bothered to see what I was talking about. Grade "F".

When deciding which floors to put throughout the house. I first suggested that we install a good quality tile, at least, on the first floor. They talked me out of it for appearance reasons. I then suggested we investigate hardwood floors throughout the house. They talked me out of this as well, stating to me that it would warp and scratch, in time, and would cost three times what a laminate floor would cost. I was told that a laminate floor would last longer, and their, laminate options would have a 25 year guarantee. I took their suggestion.

Within eight months of living in our home, we began noticing flaws in the floors. We called them to make a "claim" regarding this. After a month, they first sent the man who installed the floors to our house and he stated that the floors were "ruined" and began trying to blame this on how my wife was cleaning the floors (which is incorrect), and the fact that we have two large dogs. Bear in mind, we had discussed our dogs with them initially. Bear in mind, also, this laminate, we were told, was a great product with a 25 year guarantee. A second representative was then sent over who would not bother to look at all the areas of defection and stated to my wife, that he had seen enough, and that it was our fault for cleaning the floor improperly and we have two large dogs.

They have now sent a manufacturer's rep to our house to look at the floors and it appears they are going to send us a letter of declination on this claim. The process of these three individuals has taken 6 months. I am convinced they have "slow walked" this process while never having any intention of repairing the floor or honoring the so called guarantee of the floors for 25 years. Grade "FFF". My only option, at this point, is to begin legal action. An attorney has been contacted and an appointment set. There are other complaints I would have about this builder, but for the purposes of this review, I left them out. I would not recommend this company as a builder.

We had read some reviews the night before about their shady business practices in other states and how they tell you one thing then come back and tell you something else. The term "bait and switch" was used more than once. We thought maybe it was just the staff in that location. It wasn't. The reviews were unfortunately accurate based on what we experienced. We were devastated to say the least. They weren't willing to honor the price they quoted us and rather let us walk.

In the end - and after we got over our heartbreak and anger - we decided maybe it was for the best. If this is how they treat potential buyers, how horrible are they going to be once you sign a contract and then have problems with the house??? They wasted so much of our time when we could have been looking at other homes during our very short trip, not to mention the anguish and stress they caused us. Don't just walk away from these people... run! I would give them zero stars if that were possible. It's shocking they stay in business with service like that.

Now let's get to the garage floor and basement floor. The garage floor has came apart where they saw cut the expansion joints, I can see the gravel below. It is getting worse every day. The basement floor is the same way, just not as bad. As of today no one has came to look at it. Every time I call, which by the way the only number they give you is customer service. It reminds me of the movie "Groundhog Day". I tell them and they say they will have someone look at, which never happens. I call again and the same thing. This company prides itself on their warranty and customer service, well they have failed in everything. Please do not have them build your home or buy a home built by them. I was also told that all homes were built by Amish people. Well I still have never seen an Amish person at my home.