K Hovnanian Builders

Sunday morning, the sewage back flowed again, this time in the master bathroom (again) and my front bathroom. The same issue, more fecal matter, toilet paper, and urine contaminated water in the shower and bathtubs. A different plumber comes out, removes a toilet, and finds construction debris, sheetrock layers, and construction rags in the plumbing pipes. The remediation company has to come back out and throw away more personal belongings and add more fans to the home.

For weeks, we have been fighting with KHOV to do the right thing. We received a delinquent bill notice from the remediation company saying there was a failure of non-payment on our end. We have yet to have the baseboards fixed, and KHOV has repeatedly refused to pay for our personal belongings that were damaged due to their negligence. There is no reason I should be filing an insurance claim 14 days after moving in to the home. It is absolutely disgusting that sewage was in our home and KHOV tries to just sanitize fecal matter and urine in my home. Refusing to replace belongings that were damaged by their negligence should not be left to me.

We finally told them we would use our own excavator and pay out of pocket. Basically any warranty you have with them is completely useless and they limit their liability in their contract by forcing you to go to arbitration and not a regular court hearing. I can't say enough bad about this company. I even reached out to every contact I could find (probably 10 people) in the hopes that someone would help me above the warranty guy, who was a complete jerk. No one would help. They literally don't care. Use anyone else but this company.

all reviews reg. KHOV before we went ahead with the purchase. Disappointed!!!

We have reported several dozen issues. Here are a few of the more egregious examples:

- The foundation was not level in one corner of the house, causing bowed walls, significantly uneven and spongy flooring, and other attendant issues. The contractor sent out first tried to tell us nothing could be done. After escalation to a higher-level KHov manager and the trade manager, the problem was finally diagnosed and later fixed.

- A ceiling crack and multiple drywall creases that has appeared in many of the homes with this particular model was traced, in part, to the builder forgetting to install about 70 H-clips on the trusses. The repair and resulting drywall/paint work took a solid three days, some during which we could not use the kitchen or great room. Once the repair was done, the crack returned in less than a month.

- Total lack of floor joist support in two adjacent areas led to floor sagging and broken door jambs. The builder neglected to place shims between the concrete pillar in the crawlspace and the joists.

- Floor sagging in other areas led to the bathroom countertop sinking and tiles cracking multiple times in the shower. The mirror on the wall at this location also cracked from stresses placed on it.

- A handrail at the steps from the home to the garage broke the first time it was used and injury nearly occurred. The handrail had simply been glued together with no nails to hold it together and no brackets to support it. Rather than send someone to fix this, I was sent a bracket and told to install it myself.

- We loaded plates, glasses, and so forth into the kitchen cabinets starting on the day we moved in. Every shelf in one cabinet collapsed down on each other after setting objects on them. It turns out that the installers had shaved the shelves to make it faster to install them. New shelves were sent to me and I was expected to install them.

- The water table is very high in this area and sump pumps are required to keep the crawlspaces dry. Ours burned out a few weeks after moving in. This occurred because a crew had dumped about five gallons of concrete into the hole where the sump was, causing it to clog and burn out.

These are just a smattering of the quality failures we have experienced. To make matters worse, KHov would close out our service requests once they reached a certain age without confirming the work had been done. I had to submit new ones and periodically keep an eye out for incorrectly-closed requests. Crews were also scheduled for repairs on three occasions without telling us in advance. They showed up unannounced, expecting us to be home and available for several hours.

Another problem is that their only ticketing system for service requests is for warranty work. Anything that the builder initially did incorrectly is supposed to be handled between the owner and the Construction Manager. Our Construction Manager was totally unresponsive to issues we reported, even though they were still building homes in the neighborhood. I escalated to the Warranty Service Manager to have the problems corrected.

All of this is a terrible shame because KHov does have a lot of home models with superior designs. We love what our home has to offer and we live in a great neighborhood. The sales process was very smooth and we were regularly updated during construction. I find myself wondering if everything will smooth out after our first two years in the house or that we may find ourselves the owner of a home with ongoing maintenance issues beyond the warranty periods.

Inspections continue to push with no explanation, even when requested, answers provided are either vague or contradictory to what was stated last time, it's obvious they are behind but they are not owning it or organized in any way. Every time I speak to someone about my home, no one seems to know what is actually going on. In the pre-dry wall walk through, large items such as the kitchen island being the incorrect size was wrong, which the project manager didn't even realize, I had to point it out to HIM. They are disorganized, unprofessional, and they are taking advantage of having the upper hand assuming we are boxed in with our earnest deposit.

I am actively working with a lawyer now to lay out my options, Khov has made it clear they do not care if I walk from the deal and I lose my earnest $ of $50k, at this point, I now have rate locks I will be accountable to, increase in rent, and the emotional stress with the holidays coming, it's simply not worth it. I will be most likely walking. I say, just don't get involved with this company, there are plenty of other builders in this area that will treat you like a human, have open and HONEST communication, and own their mistakes, this isn't how it should be.