K Hovnanian Builders

We have moved into our new home not two years, and we have already had three different major leaks due to poor construction. First, a new, unused toilet began to spew waste and flooded our basement. It was quickly taken care of, but not long after, a pipe burst over our garage and ruined the ceiling. Most recently another pipe had burst, flooding our basement again. This is a shoddy construction job and I would advise you to take your business elsewhere.

We recently submitted a service ticket to our warranty service center regarding a bursted pipe. They sent out a crew immediately to clean up the water damage which required removing insulation from Our finished basement wall, lifting our finished basement carpet, removing baseboards in our finished basement, and cutting a hole in our finished basement ceiling. Once the restoration crew and plumber were finished our brand new home that we paid to have the basement finished in was left in shambles for us to clean up and finish ourselves. I have spoken to several representatives and they refuse to fix anything they destroyed in our home. We are beyond disappointed first time homebuyers that highly suggest asking around the neighborhoods before choosing as your HOME builder.

Buyer beware when purchasing a KHOV home. Once we signed on the bottom line things went south quickly. We have had several issues with KHOV, recently digging in our yard without our authorization. We have had to call the authorities for trespassing, just to get KHOV to call and discuss the digging issue. Then the KHOV representative actually used foul language "I am doing you a ** favor here". Strange we didn't ask them to dig in our yard, begs the question what favor. Everyone of their employees we have dealt with has been unprofessional and no one is willing to work with you on what is obviously a mistake on their part. It really is a shame because the homes are beautiful and our neighborhood is wonderful. But from this family's beliefs we will NEVER purchase another KHOV or recommend this company to family or friends.

Closed in a home on October 2018. This company has a very bad customer service and also won't honor home warranty as they promised, make sure you put everything in writing since they won't get back to you about any issues going bad on the new home. Lost about $3000 dollars rerouting underground power lines that they promised to route properly. I won't recommend company.

New development in Dover - nice floorplans, nice neighbors, but disappointed with workmanship. Expected better of this builder’s name. Regret having invested retirement income here. Understandably all houses settle however the more settling occurs, the more the workmanship underneath is revealed.

I have read low rated reviews for East coast home locations. I had a much different experience. The salesman, Sam, was very responsive. The construction went smoothly and the service dept did their job smoothly. Only one problem with outdoor fan that was too close to the wall. It was fixed. Other fixes were minor paint and switches and light bulbs. Even non dimming light bulbs were replaced. Overall a very good experience.

My wife and I purchased a new home, paying $357,000 for a beautiful first home for our new family. K Hovnanian Builders rushed our build so badly that the drywall, the walls, the fixtures, electrical face-plates, and building structure look like a third grader built our home! The maintenance warranty you receive attempts to correct WHAT you can find, and leaves it to the home owner to identify what they know is already wrong.

I recently bought/built a townhome in Florida. I used K. Hovnanian, which was an unfortunate mistake. Don't believe the hype of the exterior design of the home or the interior decor. This is a bait and switch type of company! What looks good on the outside is a nightmare waiting to happen for you! So, after working with a pleasant sales rep (who was a liar), I decided to buy the home. Well, the second you sign your contract (which is poorly written and will not protect you at all) the pleasantries fall away. That contract allows the builder all flexibility to change anything and you have no recourse. I’m not talking small things, but things like where your house sits on the land and how much land you are given.

Our roof leaked after being in the house 16 months. KHOV tells us it's considered homeowner maintenance. Now we are in for a battle to get them to fix it. We have sheetrock and paint damage on a new home that is 16 months old. What kind of a builder doesn't warranty a roof in the first few years? Don't buy a home from KHOV.

Very very very rude staff and they never help with anything. I bought a home and it start breaking on me the first month. The manager whose name is Derek is the bigger jerk you will ever meet. Stay away and do not buy any homes with them. First month of purchase in March 2017 I ask them to come and fix the flooring and they came and told me they will fix it in August which they never did. I had to hire someone and pay them money to fix the flooring cost me almost $300. My roof leak the first year after I bought and they told me it was due to my negligence. Huh? Brand new home and my roof leak and it's my fault. How?

Things started out well as we decided that the home was right for us. After only two weeks, we decided to purchase a home closer to our current home. The home we switched to is also a new home and is ready for occupancy so we won't have to rent with our family and our dogs. When we informed the sales office of the change, the first thing we were told is that "too bad, but because your loan was approved, you don't get your deposit back." We informed the sales office that we had not signed the "Commitment Letter" as required to accept the loan and final sale. That did not matter. We refused to sign an addendum essentially agreeing and the sales consultant became threatening - even to make our current purchase more difficult. Ultimately, we got a letter by UPS stating our deposit would be "liquidated". When we still did not respond, we received another email from the VP of sales.

Built a Khov home in 2012. Within 4 months we sustained substantial damage to interior of house due to faulty ridge vent. Khov attempted to make repairs in 2012. 2nd major roof issues/damage sustained less than 1 year later in Oct 2013. Again, Khov attempted repairs. Sept 2018 we for some reason elected to build again with Khov. During contract of new Khov house, we sustained THIRD major roof issues at current Khov house. Our decision was to void contract with Khov. Khov execs recognized faulty ridge vent. Khov's position was to only repair roof at current house if we elected to move forward with new house. QUALITY at KHOV is SUSPECT. BEWARE.

I had a terrible experience with this business. The home workmanship is low quality, with cheap knobs that fell off a number of doors very quickly. They wanted to charge for basics like a fan for the microwave that should be thought of when building and provided. The shower design in the bathroom was awkward that makes it hard to get in out of the shower. The A/C in the bedroom is very weak, and they did nothing to fix it. On the top of that, the way they built the house resulted in water pouring around the backdoor patio destroying the door and the wall. When asked to fix the defect, and provide warranty repair, they ignored us, and have done nothing for over two months.

Owned a new Khov home for 3 months with multiple warranty items needing to be fixed and rectified. Overall, poor communication and scheduling by the warranty manager in Bluffton, SC. Have taken vacation days to have work performed and workers do not show and manager blames the workers. Working families cannot take vacation days and not have work performed. Overall, very frustrated with local management.

I bought the KH Homes almost six years ago, I had a small leak over my walk in closet so I fixed it with less than $200. Overall, my house was still in a good condition in Central Valley of California where it rained quite often in the Winter and Spring times. My house still was holding up and did not problem with it but only small minor repairs. The AC and the gas heater still were working great.

Palm Beach Plantation and Greenwood Manor is only 13-14 years old. So many homes here have leaky roofs! No other hood around has the amount of leaky roofs like this one does! Not even close! Stay away from K Hovnanian! We have a bad roof epidemic here and many people don’t have the money to fix their roofs. The builder Warranty was over at ten years. If I did not see all the other hoods around town that still have good roofs then I would just say that all these roofs should fail before 15 years! Some homeowners want to hire a lawyer to see what their options may be going forward. There are 600 homes here. Just think twice before you buy a K Hovnanian home... YO!

First, I will say the house itself is fine. Our home is in the Southpointe development in Edgewater, MD. However, a water channel across our property was shut off and the 4 acres of HOA woods have been underwater since Feb. 2018. Trees are all dying. This is mosquito problem, and we would not be able to sell our homes in this area. K. Hov refuses to help and the county seems to be in agreement with them. No one will help to alleviate this problem They are not being truthful. They said there was never a water channel on our property. However, we have proof there was one (pictures, maps, etc.) and now they just ignore us.

Where do I begin? From start to finish the building of our home has been a NIGHTMARE. We built prior to building with KHov and had a stress free experience and was promised the same by KHov. They push you to use their lending and title company which you have to PUSH them every step, of the way to do their jobs. Once we signed were given a completion date of 8-22-18. The dig date was May 2, 2018. May 2nd came and went with the excavator sitting on the property but nothing being done. We were told it was a delay in getting the building permit. I called the city building dept and found out the permit was issued and it took them until May 10th to start the dig because they didn’t have an available excavator operator.

We were very naive and thought most people were honorable but not this company. When we first moved in, we had water surrounding our house when we had rain. We called them and they tried to blame us for it. We eventually after a year had them come back and put in the French drains that should have been installed originally. The painter’s tape and painting hung off the wall from upstairs to downstairs. Now we have a wall that is totally molded in our pantry from a leak upstairs. They installed shower units with no caulking. We can’t even get them to talk to us about it. The way they operate is to send someone out and they say, we will get back to you but they don’t. They won’t answer calls, texts, etc. Driveway cracked within first six months with water bubbling through the cracks, door knobs fell off. If you want quality work, do not use these builders. They certainly do not stand behind their work.

I should have kept researching for a better location. I have issues with the landscaping which yet has to get fixed. Property Keepers are currently running the "show" inside the development. Poor. company, I have talked, plead with Mr. ** about the neighbor who has moved into a quiet neighborhood. She and her many guests have been loud, intrusive and nasty towards the neighbors. There are about 5-10 cars nightly steady stream in and out parking wherever the car lands. I was promised when I bought in here, a "gated community" for our protection and the gates have yet to be running.

First and foremost, we didn't research online to check for the reviews on this builder. My wife, on a whim, stopped by to see their model homes and it went forward from there. They have a very good pitch being a dad and son, small company, top 3 builder in the country, etc., and were very convincing. By the time we got to the 'design studio', we learned that we’re given misinformation by their salesperson. She identified things that were 'standard' that we later learned were upgrades-pricey upgrades, and their standard tile, counters, and other standard features were cheap and undesirable. I was so upset that I wanted to walk out. K Hov ended up increasing our money going toward upgrades to compensate for the misinformation.

We reported that roof directly over the front porch was having an issue 6 months after moving into our new house. The ceiling on the porch had about a two foot across patch of paint that had peeled off exposing the drywall. When we reported this we were told that this was damage from the recent hurricane but no other spot had damage. We felt there was an issue with the roof but the person from K Hov disagreed after looking at it. We were told we should just sparkle the area and repaint it and that would take care of the issue. We also had a handyman look it over and he was willing to do the spackling and painting for $300. He didn’t offer anything as to what the cause was. We took our time fixing this but it got done by us.

My son is in the process of buying a home from them. They are racking the roofs and it is not recommend by the manufacturer. There is no law against it so they can get away with it. We sat in their office where they assured my son the roof would be done correctly. We pointed out one house has a number four on the roof. We drove through and brand new houses with shingles missing because of storms. They want out of the contract because they will not address the roof problem. Told if they do they will lose their down payment. It's not right that these companies can rip off the consumers. They just laugh all the way to the bank!!!

Why would anyone who calls themselves professional builders NOT put sound breaking drywall in semi detached homes? Not only did this cheap builder not put decent sound breaking drywall in the homes in Longacre in Dover De, they put the cheapest flooring that they could in the homes. They apparently lied to the realtor about the drywall. I would NEVER recommend nor will I ever buy another home that is built by them! A bunch of rip off crooks!!!

Don't know where to begin. Built a home with another builder years ago (Ryan Homes). They had bad reviews online but a friend convinced me otherwise. Was the best experience. So when we were looking to upsize I ignored the reviews for K Hov online again thinking… again... could just be crabby people or isolated incidents. That was the biggest mistake I have ever made. From start to finish it has been awful. The salesperson sold me a home saying it would be done in August. She made me sign a piece of paper saying there could be construction delays due to weather, scheduling, that the date could be pushed "just a bit". Within a few weeks of signing I am told my date was moved to October. So when I asked what construction delay happened they provided me with a schedule that very clearly showed August was never feasible from the start.

In August of 2017, my basement flooded with 2” of stormwater from the sump pump. I checked the pump and outlet and both were still working correctly. I called the homebuilder as the house was only 3 yrs old at the time. After calling them, my friend who is a contractor came out and helped inspect the issue to find out there was not one drop of water making it to the main catch basin at the end of my driveway. Found out that there was a crack/clog in the storm line in the driveway. After going back and forth with the home builder, and 2-3 months without the ability of using my driveway due to concrete missing, concrete slabs left in the middle of my driveway, and for the contractors to finally pour the concrete (the same week that temps went down to the low 20’s). I had to put caution tape up every single time but once.

Horrible experience with new home, slanted floors to the point that dresser drawers open on their own, I have to wedge pieces of paper and coins under furniture to level so drawers don't open. Outdoor hinges all rusted in 3 months, builder used indoor hinges on exterior. Air conditioning unit stopped working due to building materials clogging drainage pipe, nearly flooded first floor. Gas leak first week we moved in. Would not recommend this builder to any new home buyers.

Poor experience with finance dept and the actual home is a disaster. I just purchased a brand new home. During the walkthrough period a number of items were found but not all corrected prior to moving in. After moving in I noticed that all the appliances were scratched in every room and very poor quality appliances, wood, faucets and paint were used. The company is saying they will fix my issues. I am giving them 1 week to hand me a schedule of when the issues will be resolved. If they do not Honor their commitment I will sue and move in a heartbeat and inform potential buyers never to look at a Hovnanian home.

Columbia Park townhomes high priced mixed with low income homes. Sales tactics are more like an used car dealership, fail to disclose key aspects of the neighborhood that will potentially affect future value for owners. Place is a rip-off for the type of homes that will be included for low income people, which they hide both in their sales pitch and their website. Even elevations on model homes and renderings miss to disclose affordable housing units mixed with high price homes. Beware of the “FD’ (future development) as these are not your advertised models. Laughable sales pitch like ‘these affordable housing units are for hand picked individuals like Doctors for example’. Are you freaking kidding me? Once you find the true facts and try to get your deposit back they show you what they are in reality. A con operation.

If you like cooking do not buy these homes. The design or the AC take all the cooking smell to the upper floors, the recommendation is to cook with window open! The hood provided is so small that it works only for the back burners and it is not strong enough, there is no extractor in the kitchen ceiling. In Houston for more than 8 months we are over 85F-110F and to cook with window open is not pleasant at all.