K. Hovnanian Homes Reviews

Moving in, we realized so many issues, like all the vents and overhead stove hood vent make loud noises when it’s windy outside, garage doors the same thing, noises you can hear them day and night, even our pets were scared and developed anxiety (no fix offered). The ceiling fan boxes in the living room were not installed properly, and the technician we hired had so much trouble and difficulty with that and had to find another way to install the fans. The builder didn’t want to admit the wrong.

The grass is another nightmare, we were told that the grass is covered under warranty, and if we see anything wrong in the first three months, they will fix or replace it. Ok, sounds good right! But not true, it’s been almost six months and still fighting with them to fix the problem, you cannot walk on the grass without twisting or hurting your ankles, lots of holes and bumpy spots, even not easy on mowing the grass.

The builder tried to calm our dissatisfaction by sending a subcontractor to level up the ground, but that was a failure because the soil is so hard and unfixable. We informed them that their solution didn’t work and even the subcontractor said the same thing. The builder rep ignored our messages, and still waiting for a response. And not just that, he said that the grass is not covered by the home warranty and he tries to help out of courtesy. Seriously!!! The grass issue was there from day one and if your landscaping people did it right, it wouldn't have become a disaster.

The most disappointing customer service response ever is their message saying "Everything you have there in the house is what you're getting, we cannot change or do anything". For the price we paid, the quality is nowhere near what we expected, so many cut-corners. Never-ending list of repairs and disappointments.

My husband and used a lot of our proceeds from selling our previous home paying off debt under the direction of Bryan **. We were left with not much for a down payment for another home, it is awful situation we were left in. Our hopes for our dream home turned into a nightmare of homelessness. Our realtor was able to get us $7,000 back but they refuse to return the $3,100. This builder and its preferred lender are dishonest. We have over 30 emails fighting with Mike ** (Representative for K. Hovnanian) and Bryan ** (Nfm lender) and they just stole our money and left us in a very stressful situation. We will keep fighting until we are heard!!! Shame on you!!

Donna ** also played a key role, bringing the same level of care, professionalism, and attention to detail. When our family faced an unexpected change in plans, the K. Hovnanian team showed compassion and integrity by working with us and refunding our earnest money, something we deeply appreciated. We were also impressed by the wide variety of beautiful design selections available, making it easy to envision and personalize our dream home.

Original Review: May 7, 2025

I'm writing this review with a heavy heart, as our recent experience with K. Hovnanian Homes at Heritage Ranch has been deeply disappointing. After completing their required credit repair program in good faith, we were genuinely excited about purchasing a home. Unfortunately, due to unforeseen and serious family circumstances, we were ultimately unable to proceed. Our son has Down syndrome and requires consistent care and access to specialized services. After much thoughtful consideration, we realized that relocating would mean losing critical support systems essential to his well-being. This was not a decision made lightly or out of convenience. It was a decision made out of necessity and love for our child.

We shared our situation with the builder, hoping for some level of empathy and understanding. Despite our honest efforts and the deeply personal nature of our circumstances, our request for a refund of our earnest money was denied. This added financial strain to an already difficult time and made it painfully clear that our family’s needs were overlooked in favor of inflexible policy.

We understand that rules exist for a reason, but when a company is helping people through one of life’s biggest decisions, such as buying a home, there should also be room for compassion. Sadly, we received none. If I could give zero stars, I would. We sincerely hope K. Hovnanian Homes will reflect on how they handle cases involving families with special needs in the future. And to others considering this builder, especially those with unique or sensitive circumstances, please proceed with caution and ask every question up front before committing to anything.

Our newly constructed home has been an absolute nightmare, and so many things were left unfinished or installed incorrectly upon our moved in date. Not to mention the selling agents acted as if we were incorrect about the carpet and vinyl floor colors being different than what we were shown!!! Both when my wife and I stated it was incorrect, the agents simply told us we are wrong and it is what it is, after waiting an additional 2 months from our scheduled move-in date so they didn’t have any mishaps! What a joke!!!!

After 5 months of living here, the house feels like it's 50 years old! Corners of walls and ceiling cracked, ceiling finish work separating from drywall, drafts coming in by any exterior walls (slab no basement), windows, and doors, the lock placed on the outside of an exterior door (seems safe!), fixtures loose in restrooms or broken due to cheap quality, laminate counters coming up on vanity, doors not latching due to improper installation with knobs loose to touch, faucets loose and falling off, the cheapest quality windows that require force to lock (noticeably crooked installation), floors creaking upstairs in every room after I specifically told them during an unfinished walk-through needed to be secured properly.

Drywall finished like it was the contractors first job, one single coat of paint on the walls that have the cheapest/thinnest drywall available, unpainted surfaces on numerous items, switch for the garbage disposal in operable, dented microwave upon move in, the cheapest dishwasher that cannot even clean dishes, outlets unfinished or wired incorrectly, wall plates without outlets on the kitchen island, cable conduit that was pinched off or not installed in properly and Spectrum had to drill through my wall instead of using the utility room cabinet designed for new homes, stains and paint left on the carpet after removing black sealant from the window installation, siding that is so thin it waves down the side of the home.

A claimed two garage at the point of sale that you cannot fit two cars in width or depth, poorly finished concrete and a very narrow driveway (due to the non 2 car garage), that also slightly slants because of the runoff drain placement on our street, poorly graded property with mounds of rock and dirt placed everywhere on sites around our home! To top it off the word of the home being cheap has them selling for less than I paid and they are smaller homes! That will be great for resale. Need I continue??

I have also spoken to every town home owner and they all have the same type of problems in their homes as well as members of K Hov’s single-family homes one neighborhood over! I have sent a message to Susan and Justin about some of these issues and receive no response back! I can't believe the level of customer service after move in!

I can always arrange a meeting with homeowners in both communities to have them also list the thousands of the errors and issues with their homes to brainstorm ideas of what to do! I feel that the Ohio attorney general may also like to hear about what's going on with the hundreds of homes being placed in our community by K.Hovnanian!