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Do your research.Our home is about $600,000. We have had to have substandard landscaping, garage door motor and interior paint redone. Our electrical wiring was not done properly in the kitchen and they won't fix it.
The ONLY thing positive I can say about this company is their salespeople. They were professional, helpful and friendly. Past that it was a total waste of our time and money. Thankfully, we were released from the contract, minus our $10K deposit. We waited over 6 months for our home to be built, pointing out numerous issues with incredibly substandard construction along the way--most of which were left until the final walk through--a cut joist, crowned flooring, uneven doors, uneven drywall, cracks in the driveway, cracked and uneven cabinets, dented door sill--the list goes on and on. On our final walk through even our upgraded oven and garbage disposal didn't work! Their answer to everything was "band aids" or basically deal with it. Please believe these reviews. Find another builder!
The builder had a stainless kitchen sink caulked only with no clips to hold the sink to the granite. Disgusting. The kitchen sink is falling down and now I have to spend money to correct this cheap, disgusting way of what they did.
We purchased our town home from Hovnanian and despite our rigorous inspector who uncovered many problems during the construction including code and warranty violations, after we moved in, there were many more hidden disasters. Our garage door was installed poorly and was not operating normally. In some places of the house our flooring has uneven areas. When we were replacing our new lock we discovered that our door was an old one and used for another lock before but was painted and patched over. Our patio door stopped operating almost immediately because the contractor installed cheap, lightweight rollers under the heavy hurricane doors instead of stainless steel (heavy duty) rollers.
I have a 6 year old K Hovnanian Hancock II Model that I have had the displeasure of owning for over a year and a half. This home is a 4 bedroom 3.5 bathroom home with a finished basement. We have been in contact with K Hovnanian since January 8, 2018 for massive leaks in our roof. There has been nothing but issues since this date (didn't even own the home for 30 days at this point) and the house has problems from leaks in the basement slider, cracking framing in the walls from the first floor up, missing floor joist, improperly installed HVAC system including but not limited to incorrectly place intake and exhaust pipes. They put on a new roof on December 11, 2018 and less than three weeks later we had more leaks.
They also had no extra lighting for when the sun went down and was finishing the roof by the light of their cell phone flashlights as well as when looking for rogue roofing nails (that we have found at least a 100 of since the winter ended despite their promises to remove ALL debris for the safety of our kids and pet). We have had a structural engineer come in and review this home as well as the county. What they are willing to "fix" is truly not a fix and more like a band aid. There is zero customer service to accommodate our needs as a family of 7. They have had contractors not show up at all, show up severely late with no call, and when they do show up, they left four employees on our property without our approval for two hours while they (framers for our roof) left to get the ladder they forgot along with their air compressor for their nail gun.
When they did return they still had forgotten to bring a ladder and needed to borrow the roofers ladder. We have asked for extensive investigation for the causes of the massive amount of drywall issues and they refuse. They just say that they will replace the drywall - piecemeal, one room at a time. They propose to seal off all HVAC vents and do this as we live in our home despite the health issues the drywall dust will cause us as well as the HVAC issues (potentially damage) we will have with sealing off duct work to a running HVAC system. They continue to claim this is a warranty issue and try to put this as if we are being the difficult ones. Their rep in Feb 2018 said I would have a new roof on 2/14/18 and instead got a new ridge vent. When their other rep was here for the new roof in Dec 2018 he asked me why we didn't get a roof sooner. I was like, "Ask your other rep."
We have been trying to come to a settlement as we do have legal action in place since 11/2018 (after 10 months of trying to get this all taken care of without the help of the legal system). But the builder has said no to the multiple offers we have submitted both in writing and verbally. If you want a quality home please consider another builder and do your homework on their reputation before you buy a home much like ours and many many more not just in our development but across the nation.
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I spent lots of money, energy and time in buying a single family house in NJ. KHov was one of the builders who was coming up with new homes and based on the location, I decided to go with KHov. It’s been just 5 years now and have faced all the construction problems one could face at 20 years old home. It’s not only me the entire community are having some major issues. It just took me by surprise how such a big builder can end up in installing some cheap products which tend to break every now and then. Apart from that they make big construction blunders. For e.g. for a 5000 sq ft house they have only one a/c unit. During summers the 1st floor is literally hot. The water piping is all screwed up. I need to literally wait for 5 minutes to change from hot to cold. The list is endless. One great lesson, never ever again in my life I will go for KHov.
We purchased model home from K Hovnanian on October 2018. They had office in car garage for couple of years because this house was model house. While closing the house they converted office to car garage and they built driveway. While doing this construction they spoiled the my irrigation system (sprinkler system). One of the water pipe they did cut by accidentally. While closing the house they didn't show the system whether it's working or not because winter started even we didn't use the system because cold weather. The house is equipped with intercom and centralized home theater system. We paid the money for everything we requested lot of times. Where is the menus and how to use the system. No help so far.
Very very bad service with this big construction company.
My suggestion to everyone before closing house we should do home inspection. We didn't do the home inspection. We thought K Hovnanian is big company and follow the steps before they give the house to the customer. We thought of doing house inspection but they said we dont need. End of the day we are suffering. What we paid for model home half of the stuff is not there and some of the systems are not working (given broken). Some of them we dont know how to use because no one showed to us. We bought model house because we thought we don't need to do any more upgrade but thing are other way.
We have moved into our new home not two years, and we have already had three different major leaks due to poor construction. First, a new, unused toilet began to spew waste and flooded our basement. It was quickly taken care of, but not long after, a pipe burst over our garage and ruined the ceiling. Most recently another pipe had burst, flooding our basement again. This is a shoddy construction job and I would advise you to take your business elsewhere.
We recently submitted a service ticket to our warranty service center regarding a bursted pipe. They sent out a crew immediately to clean up the water damage which required removing insulation from Our finished basement wall, lifting our finished basement carpet, removing baseboards in our finished basement, and cutting a hole in our finished basement ceiling. Once the restoration crew and plumber were finished our brand new home that we paid to have the basement finished in was left in shambles for us to clean up and finish ourselves. I have spoken to several representatives and they refuse to fix anything they destroyed in our home. We are beyond disappointed first time homebuyers that highly suggest asking around the neighborhoods before choosing as your HOME builder.
Buyer beware when purchasing a KHOV home. Once we signed on the bottom line things went south quickly. We have had several issues with KHOV, recently digging in our yard without our authorization. We have had to call the authorities for trespassing, just to get KHOV to call and discuss the digging issue. Then the KHOV representative actually used foul language "I am doing you a ** favor here". Strange we didn't ask them to dig in our yard, begs the question what favor. Everyone of their employees we have dealt with has been unprofessional and no one is willing to work with you on what is obviously a mistake on their part. It really is a shame because the homes are beautiful and our neighborhood is wonderful. But from this family's beliefs we will NEVER purchase another KHOV or recommend this company to family or friends.
K Hovnanian Builders Company Information
- Company Name:
- K Hovnanian Builders