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We refused to buy a 500,000 house, that we loved, in a new Woodbridge VA neighborhood of this builder... And here’s why: Unfortunately the sales representative, an elderly woman named Betty, was one of the most adversarial, arrogant, and unprofessional individuals we’ve met—and in the DC area that is truly saying a lot. She neither understood her product, nor made any attempt to answer difficult questions (including addressing all these negative reviews) or to provide even the most basic customer service. The entitled attitude of the sales person equally matched the toxic and bullying nature of the company we found. This really surprised our real estate agent, who confirmed the same through other colleagues in the industry.
We were denied any possibility to talk to the project manager, and our real estate agent was told that we essentially had to sign the contract “on faith” and that no changes in the contract identified by our real estate lawyer would be allowed. We were not allowed to see the precise quality of the materials for the build... Nor to know, in writing, the exact price, prior to signing a contract. Beware of bait and switch!
The bottom line is that this business model is based upon predatorial practices, including denying the buyer all the information about the house, including key pricing information, prior to signing a contract, which forces the buyer all rights to sue, if there are issues with the house (and based upon hundreds of other reviews, there are, and it appears that they often refuse to fix them). Demand a copy of their warranty, HOA agreement, and sample contract, and you will see for yourself. Additionally, our reading the “warranty” of the builder identified that there are nearly no scenarios in which they are legally bound or required to correct problems with their product.
As stated in many many other reviews online—take heed at all the attempts to prevent you from making the worst financial decision in your life. Do some reading and you will see that all advice tells you to do your homework on the builder, and have a real estate lawyer (emphasis) review and approve anything you sign. I’ll sleep well knowing we refused to do business with this disreputable company—and that we forewarned you as well. Buyer beware!
We began the building planning process with K Hovnanian about a year ago. There was absolutely no aspect of working with Khov which was positive, organized or timely. Upfront: TERRIBLE WORKMANSHIP, POOR QUALITY. I can't even try to use the word craftsmanship. They grab whomever they can to swing a hammer. With each blunder we extended the benefit of the doubt to them, accepting each of their excuses as to why something had gone wrong. We take full responsibility for not being bold enough to just walk away. Beware of the contract!!!! It is written in their favor at every single turn, despite how the salesperson seems to be on your side. Once you sign, they have you, or you forfeit at least 10k. That grows with penalties as the process moves along.
Issues: 1. The salesperson was uninformed on options, contract, products. 2. The options are EXTREMELY limited. Do let think "a new home, we'll build what we want". This is NOT custom. 3. We asked to replace the cheap windows with Pella products, which we would pay for. Not allowed. We had to take their poor products which now leak. 4. The salesperson quit and the new salesperson could not find the records of all of our choices; STARTED ALL OVER. 5. Their idea of showing us options was to stand at the window of the model and point "see that house about 4 doors down on the right..." 6. They were late at every turn when they needed to provide information to our mortgage company. They stated that the delays might cost US a penalty! They provided inaccurate information about the home, options and products.
7. The "included" line of options is so cheap, we were forced to upgrade to avoid having cardboard cabinets. 8. We selected a Trex deck for our back porch, the salesperson not only said it was an available choice, even showed us an existing Trex porch stating "this is how yours would look". Only to find they poured a CONCRETE porch, the sales manager absolutely denied the option to replace it despite it being in the contract! Our attorney noted that while it was in the contract, preamble disclaimers provide them the ability to change any option that the deem needed. 9. The sales Manager was rude, condescending, unprofessional, presented poorly, misinformed and just a nasty person.
10. We visited the building site each weekend throughout the build, EVERY WEEKEND we found errors, problems and just plain terrible workmanship. Trash in the walls (coffee cups, water bottles, McDonald's food bags), the wrong layout, walls where no wall should be, and A CRACK IN THE FOUNDATION WALL, the entire height, with water seeping in! WE caught that, not them. Explanation: "backhoe did that backfilling the dirt". They "fixed" it until the next rain. Leaked again. Had to call a REAL concrete repair co. They said "we have been to many Khov homes for the same issue". Apparently they band aid fix it until your 1 year warranty expires, then it's on you! 11. They trimmed the siding too short and it was coming out of the channels. The windows have patches where they incorrectly trimmed the vinyl.
12. I advised that we would have our own inspector at the pre-drywall walkthrough. We waited for them to provide a date. Instead, they asked us to the site to meet and "while we are here, we need to do the walkthrough". I advised our inspector was not aware so we need to reschedule. Get this, "if not today. The drywall will be used on another home and your build will be delayed by 2 weeks which will cause you a penalty of 10k. 13. The post-sale customer service guy downplays every concern "it's really not a big deal" water in my basement? 14. As we paint and make the house our own we find more and more shows of poor workmanship, cheap products, lack of any pride in the build, and less and less confidence in the structure.
Do yourself a favor, DO NOT USE KHOV!!! We provided a candid, well justified customer post-sale evaluation. With the numerous issues we presented, we were never contacted by anyone from KHOV. THEY HAVE NO INTEREST IN YOUR SATISFACTION AT ALL!!! Once you sign, they own you. This was a terrible, Terrible experience. And this is not my first new home build! RUN!!! RUN FAR, FAR AWAY!!!!
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We bought our K Hovnanian home six years ago and have had nothing but problems. When we did the walkthrough before moving in, we questioned the installation of the dishwasher and were told that was the way that model was installed. Two years later the dishwasher fell out of the cabinet and the cabinet was cracked. When we contacted customer service we were told it was not under warranty. After making numerous phone calls and sending photos, they sent someone out to look at it. The handyman said he could not fix the problem because it was installed incorrectly. After 6 weeks, another handyman supposedly fixed it.
Now it is 3 years later and it fell out again. This time Customer service sent out a GE technician who explained it had been installed incorrectly and due to the way it was repaired, the legs and spring on the door are all bent. He said if he could remove the legs, he can repair it but it will only be a temporary fix and will pull loose again. His recommendation is a new dishwasher installed by GE not K Hov. K Hov refuses to accept any responsibility for the faulty installation.
This is not the only problem. Roof has leaked four times and each time we are assured it is fixed only to have it leak again the following year. First time we were told there were nail holes, next time, flashing was done incorrect, another time pulled up shingles and put new sealant. Each time the drywall was soaked and water dripped onto wood floors. Last time took 3 months before it was repaired. Had to keep trash can under leak because water poured out of light fixture when it rained.
Two months after we moved in, the sewer backed up into bathroom sink and tub. Upon investigation it was discovered the sewer line had been broken when the trench for the electric line was dug. Have also had multiple leaks in the crawl space which have been repaired after numerous phone calls. Save yourself all these nightmares by not purchasing a KHov home.
I bought my new K Hovnanian home about 7 months ago. It's the best decision me and my wife has ever made. From the sales professionals to the finance to the closing they made the process as painless as possible. I work in the construction and after living in our home for several months I'm very impressed with the quality of our home and can't believe the price we was able to get it for. There was 15 year old homes in our area was selling for the same price K Hovnanian sold me my home for. The home was built a little over a year ago and there is no settling cracks anywhere. The heating and air works perfect and the plumbing and electrical is great. I have nothing bad to say about this experience. It's been incredible!
Not satisfied at all. I purchased a new home at the end of 2018. From the first day (even before closing) the house had an issue with the AC. The KHOV told me they do the inspection and they even recommended I don't need to hire anybody since they already had it done. However, I decided to have my own inspector to check the house. During the inspection, among the other things, it was discovered the wiring for the AC was wrong - I turn the AC on upstairs and it was cooling downstairs etc... That showed me that KHOV actually doesn't do the inspection as they should. If they do they would discover these basic things immediately.
After the closing, they fixed the wiring for the AC but the AC was not cooling as it should - it used to take a lot of time to cool down. They fixed it by replacing the coil. After that, the AC is cooling as it should downstairs but upstairs is too strong - even blinds are moving when the AC is cooling upstairs. The AC company tried to fix a few times with no success and eventually they told me that it works how it is designed to work and they cannot do anything. Also, KHOV told me that if the AC company told me they cannot do anything, they cannot help me either.
The house is still under warranty, but obviously, it is not designed how it should be, so the warranty is basically useless. Another thing is that AC company told me that KHOV wanted to put only one outside unit for a whole house because it is cheaper while AC company wanted to put to separate units (for lower level and upper level). At the same time, the outside unit is very loud and it is impossible to sleep in one of the upstairs bedrooms. If I buy a house next time, the first thing I would check is if it was built by KHOV, and if it is I would never buy it. I will add the AC company name as well as soon as I find the papers...
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Do your research.Our home is about $600,000. We have had to have substandard landscaping, garage door motor and interior paint redone. Our electrical wiring was not done properly in the kitchen and they won't fix it.
The ONLY thing positive I can say about this company is their salespeople. They were professional, helpful and friendly. Past that it was a total waste of our time and money. Thankfully, we were released from the contract, minus our $10K deposit. We waited over 6 months for our home to be built, pointing out numerous issues with incredibly substandard construction along the way--most of which were left until the final walk through--a cut joist, crowned flooring, uneven doors, uneven drywall, cracks in the driveway, cracked and uneven cabinets, dented door sill--the list goes on and on. On our final walk through even our upgraded oven and garbage disposal didn't work! Their answer to everything was "band aids" or basically deal with it. Please believe these reviews. Find another builder!
The builder had a stainless kitchen sink caulked only with no clips to hold the sink to the granite. Disgusting. The kitchen sink is falling down and now I have to spend money to correct this cheap, disgusting way of what they did.
We purchased our town home from Hovnanian and despite our rigorous inspector who uncovered many problems during the construction including code and warranty violations, after we moved in, there were many more hidden disasters. Our garage door was installed poorly and was not operating normally. In some places of the house our flooring has uneven areas. When we were replacing our new lock we discovered that our door was an old one and used for another lock before but was painted and patched over. Our patio door stopped operating almost immediately because the contractor installed cheap, lightweight rollers under the heavy hurricane doors instead of stainless steel (heavy duty) rollers.
I have a 6 year old K Hovnanian Hancock II Model that I have had the displeasure of owning for over a year and a half. This home is a 4 bedroom 3.5 bathroom home with a finished basement. We have been in contact with K Hovnanian since January 8, 2018 for massive leaks in our roof. There has been nothing but issues since this date (didn't even own the home for 30 days at this point) and the house has problems from leaks in the basement slider, cracking framing in the walls from the first floor up, missing floor joist, improperly installed HVAC system including but not limited to incorrectly place intake and exhaust pipes. They put on a new roof on December 11, 2018 and less than three weeks later we had more leaks.
They also had no extra lighting for when the sun went down and was finishing the roof by the light of their cell phone flashlights as well as when looking for rogue roofing nails (that we have found at least a 100 of since the winter ended despite their promises to remove ALL debris for the safety of our kids and pet). We have had a structural engineer come in and review this home as well as the county. What they are willing to "fix" is truly not a fix and more like a band aid. There is zero customer service to accommodate our needs as a family of 7. They have had contractors not show up at all, show up severely late with no call, and when they do show up, they left four employees on our property without our approval for two hours while they (framers for our roof) left to get the ladder they forgot along with their air compressor for their nail gun.
When they did return they still had forgotten to bring a ladder and needed to borrow the roofers ladder. We have asked for extensive investigation for the causes of the massive amount of drywall issues and they refuse. They just say that they will replace the drywall - piecemeal, one room at a time. They propose to seal off all HVAC vents and do this as we live in our home despite the health issues the drywall dust will cause us as well as the HVAC issues (potentially damage) we will have with sealing off duct work to a running HVAC system. They continue to claim this is a warranty issue and try to put this as if we are being the difficult ones. Their rep in Feb 2018 said I would have a new roof on 2/14/18 and instead got a new ridge vent. When their other rep was here for the new roof in Dec 2018 he asked me why we didn't get a roof sooner. I was like, "Ask your other rep."
We have been trying to come to a settlement as we do have legal action in place since 11/2018 (after 10 months of trying to get this all taken care of without the help of the legal system). But the builder has said no to the multiple offers we have submitted both in writing and verbally. If you want a quality home please consider another builder and do your homework on their reputation before you buy a home much like ours and many many more not just in our development but across the nation.
K Hovnanian Builders Company Information
- Company Name:
- K Hovnanian Builders
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