K Hovnanian Builders

When you do identify issues, they blame the home owner for 'not pointing out the flaws' in the final walk-through. However, the final walk-through is such a brief moment, you cannot possibly identify everything. On TOP of that, the supervisor who walked us through stated "It's okay if you don't find everything today, just move in and we'll come back and fix the rest..." What a SHAM! I spend all my time, vacation leave, and emotional stressful moments fixing what they should've done the first time through. WHAT A MESS! Over a third-of-a-million to pay for a homemade of cheap crap and built with unapologetic piss-poor quality.

We were supposed to have poured concrete exterior features, but they decided to make them out of sub-standard materials, which leak and are wreaking havoc on many of the units in our complex. I was shocked to learn that features like walls, fountains, and walkways can be changed without the owner’s knowledge or approval. RUN! THEY CHANGE EVERYTHING TO MAKE THE CONSTRUCTION CHEAPER!

Get copies of ALL the plans BEFORE you sign the contract. After you sign, they will make it very difficult for you to even see the plans! These plans will be approved by your city and available at your city, but you cannot see them until AFTER you are an owner. BEWARE! This is important because K Hov makes changes and errors in lighting and electric because they don’t follow the plans…and then they will not correct the errors without a major fight. If they don’t follow the plans, contact corporate immediately. Tell the subs to stop working (if you speak Spanish). Oh, and they use undocumented people on all their sites! The subs work very hard, but the management doesn’t guide them or watch the quality of work.

Next, while they are building your home, and you notice that there a problem or error, they will act like they will fix it until you leave the site. They rarely fix anything. We weren’t given the chance to inspect the electric, lighting, or anything before the drywall was already in place. They have a sign in the office that says you get two inspections…we got nothing!!

I’ll give you an example: There was a leak in the front section of my unit. I had mentioned it to our manager, who said they would fix it. I came back the next day to find the leak was still there and there was a man laying tile and he was about to cover up the wet section of the gypcrete!! I told him to stop, called corporate, emailed them images (TAKE IMAGES OF EVERYTHING!!). I DEMANDED that the leak be fixed before they tiled any further. Well, it took three days of testing and repair before they were finally able to fix the leak. The had to tear out half my wall to figure out what was wrong, and it ended up being the sub-standard design feature on the exterior wall that was leaking (surprised?).

I wanted to get out of the contract, but my lawyer said I would lose my deposit and it had been eight months of frustration. So, I moved forward. The problems did not stop there. The closing was moved several times. I marked over 100 items which needed to be fixed before closing. Their workers do more damage every time they enter your brand-new home…BEWARE!

After they turn over the community to your HOA, you find out that there are more serious problems with documents and problems which will cost you big money. Your fees will double, and they will not do the audits which are required within 90 days. We still don’t have any audits after a year! K Hov also changes management constantly. They move people around to confuse you. I could go on and on! DON’T BUY FROM K HOV! Use a decent builder. I will never build again! This was one of the worst experiences of my life, and it continues because the quality of work is terrible! BE SMART AND RUN AWAY FROM K. HOVNANIAN! RUN! DO NOT BUY FROM K HOV! BE SMART!

Wow K Hovnanian homes is a biggest ripoff. I had literally no wood studs in the home. It suppose to have 4 feet space and I have 8 feet stud space in my walls. What?? How the hell I suppose to put anything on my wall like picture or curtain? Yeh I can't! Cheap cheap cheap house and cheap and cheater builder. YOU HAVE BEEN WARNED. STAY AWAY AND DON'T BUY THESE HOMES.

Needless to say, we're out $1000 but more to the point, the other 167 complaints are right on about K Hovnanian Homes - once they get your money, they disappear. We feel we dodged a bullet by not pursuing the home. They do business unethically. Our experience was at the Aspire Homes in Arboga, CA. Steer clear! Lastly, they advertise as "Homes starting in the upper 200's." There's nothing lower than $306K as they immediately tack on a "Lot Premium" regardless of location. Bad business practices. Can't imagine how horrible it would have been had we moved in and had a problem!

Also, they buried huge chunks of asphalt and rocks in our lawn so it will not grow. They have removed some of the debris, but refuse to remove more. We think they are being dishonest because original studies about the outfall of waterways was flawed, perhaps on purpose, to get the permits to build some of the homes here. I guess we will have to go to court to get them to do the right thing. I can't believe a builder would do this. I would not EVER do business with them again. I would suggest you stay away from this very dishonest builder.

They then moved our completion date back to Sept 7th. We had had a buyer for our home with a very good offer but when they pushed back the completion date the deal fell through because the buyer needed to be in our home by Aug 28th. We checked the building of our home daily. We were told by email things were done when we found they were not. When the home was almost finished we drove by to find huge holes in the front yard dug by an excavator. We were told we needed a grinder pump due to the elevation of our house to the sewer tie ins. They should have found this out when they dug the foundation. They then wanted to charge us 1,100 more for it.

We protested because we were never told it would be an additional cost if we needed one. They ended up not charging us. We had our sump pump daylighted right in the MIDDLE of our backyard! A hole with a white PVC pipe exposed with gravel under it. We were told it had to stay that way and not be covered up. After much complaining and an inspection that didn’t pass (city made them move it to the back of the property) it was fixed. Our walkthrough was scheduled for Aug 30th and we were given a firm date of 9-7 to get our keys. We had another buyer (lost $9,000 in a lower bid than the first offer) and they needed to be in by Sept 12th. We agreed as we were sure we would be out by 9-8.

ONE day before our walkthrough we get an email that our completion date was being pushed back to Sept 14th because the plumbers never showed up to do the work needed to get an occupancy permit. We were told the plumber inspection was schedule and they would get the occupancy permit after that. I called the city and county AGAIN and found that the plumbing inspection was not scheduled for the day we were told and it was only the second one and it needed a final inspection after that, also the occupancy permit takes 2 weeks to get since everything is done. So the construction manager lied to us. We may lose the second sale of our home due to their incompetence. DO NOT build with these people! Communication is nonexistent. Once they have your signature all you get is lip service.

Updated on 08/12/2018: We had several repairmen in and they thought it was the caulking from the upstairs shower. Well, we had the wall removed this week and found that the real cause of the leak was on installation of shelves in pantry, they drilled right into the PVC pipe in wall. There are at least four or more holes in the pipe. Will the representative answer my calls, no, and he conveniently leaves his mailbox full.

I cannot walk outside in fear due to all the visitors of unknown. The garage door is always opened, smoking, drinking, doors slamming, empty bottles breaking inside the recycle bin. I have called the police several times because they block my driveway. "No HOA enforces the rules" so the police cannot enforce where they park. I was promised many things which I have yet to met by K Hovnanian Builders/Property Keepers.

The loan process was great, which is why I'm giving it 2 stars! It was fast, efficient and they helped raise my score almost 40 points in 3 months! Amazing work! However, that was as good it got! Air conditioner: The building supervisor mislead us into believing we had an upgraded air zoning conditioner, that would've been 15K more than the standard ac that comes with our size of home, so that was very disappointing to learn AFTER we moved in that we had been lied to. Chas Roberts has replaced 3 thermometers, and discovered that one of the air ducts in the dining area was covered over, which may have been part of the reason some of the rooms were warmer than others by several degrees, and why they had to come out to our home several times.

Door: the Door and trim were painted the wrong color. It took them 3 coats of paint of different colors before they got the right color, and it bubbled. They had to replace the door. Locksmith/Door provider came out 3 times to address the same issues before they got it right. And this here is the reason why I'm writing a review today, 8 months into living in our home: We purchased a premium lot for an extra 4K, chose a 3 car garage, and were told we could not get an RV gate (even though we paid an extra 4K just for the lot), and was assured that the homes on both the east and west side of us were single story homes. Unfortunately, the salesperson was wrong.

The east side of our home has a 2 story being built! It is so close to our home it looks like the wall of this monster home is our shared block wall! I've contacted the Phoenix zoning department to check to see if they are in compliance. We had other issues but their service department was very responsive in getting stuff done. Bottom line, find another builder. This one has been the worst experience we've had...

Now that we are starting to get rain again the same exact spot has had the same issue again. Of course this is after the timeframe for K Hov to do repairs for issues that are found. I’m afraid to find out what it will cost to have the roof repaired for something that K Hov should have fixed when I reported it. Instead they shifted the blame and now it’s too late. Don’t buy from these people if they won’t make the repairs for bad workmanship. They only do the cheap fixes but not when it will really cost them money.

This is huge inconvenience when trying to time selling/building a home. Also, when showing me the plot layout was showed two numbers she said indicated the distance from the edge of my house to the property line. Based on the numbers she said I believed I would have almost 30 feet from my neighbor. After houses went up... turns out she was pointing at the wrong numbers and I was only 10 ft from the neighbor. Never would have bought a house so on top of a neighbor. I imagine few people would. Apparently this was my fault for not knowing how to read a topo and believing they did. The difficulties got worse from there. Throughout the build our house was rarely worked on because they were busy on other houses on the street.

Turns out they were rushing to get those done early to use them as models before their homeowners moved in... yes people bought brand new houses with new carpet, etc that they finished months early and the sales reps trapesed potential buyers thru them... thru rain, sleet, snow, etc onto their new carpet. Once someone caught on that their house was being used they said "oh yeah we will compensate you" and gave them a small gift card. No other homeowners that homes were used were compensated... only the one that caught them in the act. Since our home couldn't be used as a model because it wasn't offered in the next phase they weren't working on it... until I complained and it was the very end. The project manager told me not to drive by the house... seriously.

They slapped everything together in the last few weeks... horrible mudding job... one coat of paint that looked awful, holes in walls, missing items all documented at our "gold star" walk thru. We also had scratches in our cabinet doors that they tried to pass by us with use of a sharpie. During walk thru noticed gap in ductwork next to furnace. Construction manager said he would fix - his fix consisted of tape over it to hide it. Asked city inspector to review it for safety... he red tagged it and forced them to fix it right. Since they never had power to the home until a day before our walk thru... none of the tests of the home's utilities had been done. It took 4 attempts after receiving our keys to get the HVAC working. No hot water in the shower. We have a driveway that within just a few months is cracking and flaking apart (we used the sealer they told us to).

We will need to replace the whole driveway within a few years and K Hov says... “Well it's in the fine print. We don't cover driveways and even if we did..” We reminded them this driveway was just put in... we hear that cracks and flakes are industry standard. We having stairs that creek, floors that crackle under our feet because they weren't properly installed. Paint still looks awful... they do one coat of flat paint. Be warned they like to do walkthrus late in the day so the sun isn't coming thru the windows... that way it won't be hitting the walls and you won't see where they didn't sand the mud. We have heard neighbor horror stories of water leaks... four attempts to fix and they still can't find them.

We watched them working on other homes with horrific safety concerns ... extension cords across the street, moving large propane tanks down the street unsecured on a bobcat (I have pictures... yes they moved large propane tanks on a small bobcat without so much as a tie strap). After we moved in they continued to us the "temporary" electric box tied to my address to work on surrounding homes (this is where the extension cords come in). The electric company was charging me!! They didn't believe me it was happening... I ended up flagging down an electric company worker in one of their trucks and asking them to come down to my house to verify this was happening and call it in!!

Contractors smoking in the homes while working, others peeing on the side of houses instead of walking down the street a few doors to the porta john. (when the sales office got the proof of pictures this was happening, they said, “Thank you,” and rest assured that contractor will be fined!! So K Hov uses subpar contractors, our houses get peed on and K Hov gladly got a credit from the contractor). I could go on for days all the things we had to go thru and continue to go thru. It was the most stressful experience to build and to continue to go thru. I'm barely 6 months in and am exhausted. Every last item is a fight and we are still finding issues.

They’ve wrecked some of my Halloween decorations, and put chips and cracks in my driveway. They put caution tape up once and after doing more work, removed the tape and left it for my snowblower to eat. I'm having them reimburse me for the material to fix the flower bed that they dumped 1.5 yards of soil on to and smashed my plants and everything inside which took me forever to just get the written letter approving and I’m now at the point of fixing the yard that they demolished.

The concrete is stained from the wet concrete that was cut and not cleaned, concrete that is cracked as they called it a curing crack (the concrete was never covered with anything during the cold weather after the pour like it should have been), and a 1” x 12” section of concrete that’s coming up between the basin cap and a stress relief crack... they said it was a courtesy and that none of it’s covered in the warranty as they don’t warranty driveway/exterior concrete even tho it was work that they had done. I really wished I looked up this builder before buying this house! You buy a new house so you don’t have to worry and they don’t give 2 ** after they get your signature and money!

Additionally, some of the staff members lie about what truly comes with the home. I don’t want other potential buyers getting sucked into a train wreck of an experience. Buying a home is supposed to feel good and be an enjoyable process. This has been anything but and I have owned many homes in my day. This process has made me sick and I’m scared that I cannot trust the supervisors and VPs of this organization to honor their word. I hope I am wrong. To be continued.

We get a call 3.5 months later, after the house should have started being built, explaining that the house we "chose" will not fit on the lot they sold us. They blamed the developer for mismarking the lot and claimed that they had no idea until the county came out and inspected. The entire situation was totally crazy and very unbelievable. They in turn attempted to sell us a BIGGER more expensive model in lieu of the home they originally insisted would fit. Needless to say, they either knew there would be a problem and hoped they could skate it by the county or they are totally incompetent and unprofessional. Either way, we chose not to work with them any further and demanded our deposit back. We are still waiting for our money.

We had our realtor reach out to them, but were given little feedback from our Sales Agent and her manager. Finally after 4 emails, several voicemails, we were told that changes were not possible because of policy. We offered to eat the cost of the carpet, but were told no and we would have to do it ourselves after market. We realized that that was not acceptable because we would have to rip up the walkway transition put in place which would add a tremendous amount of cost. We understand deadlines, etc. but when sitting through a 6 hour design meeting, we made so many decisions that we couldn't even remember our names at the end.