K. Hovnanian Homes Reviews

So far issues we have seen: 8 empty bottles of beer in the house, response "It's the wild west, goes on everywhere." We'll monitor and stop by the lot more to catch them and fine them. Sure OSHA would love to see the pics. Smoking in the house during framing, electrical install. Sure OSHA would love to see the pics. Window not wrapped at all, and drywall is up. Extra holes were drilled in foundation to connect the gas/hvac lines. Piss smell in basement. Toilet lines not installed correctly. Water leak from recent rain by door/window not wrapped. Response: "It's an open door or hole in the fireplace." Drywall guys put a big chip in master tub. Exterior wrap not flapping and hanging off the doors.

Seems like they only want to tell you to say "DEFINITELY YES" when you do the survey that you recommend family and friends to purchase a home. Well maybe if you fix all the problems that have been brought up, I would consider a "MAYBE." Pleasant and fun experience has turned into babysitting and nightmare and only at the predrywall stage when issues/concerns have been identified.

Next thing was that they ordered the wrong trust package for the house. They modified those wrong trust with sister trust to make the hip roof that we contracted. When questioned the ability to be able to access our attic space, we were told that if we store 1 Christmas tree in that attic, it will void our warranty. When we found out that the siding was going to go up while 2 windows were never installed because they were broken, 4-5 windows needed to be replaced due to damages, electric work not done yet, housewrap not properly install. At that point we went to the township inspector who shut the job down until K Hovnanian made the proper corrections.

Now for over 2 months we are dealing with a 3 inch slope on 1 corner of the house. Engineer stated that it came from the wall pour in the basement. Of course while unable to solve that problem, the construction manager went ahead & have the concrete basement poured. Not satisfied with that engineer's report, we had to wait for another engineer to come this week. Now they dug a large hole in that corner since 4/29 with the gutter straight down into that large whole. All rain water will actually lead right into that hole since the pile of dirt is in the normal drainage path.

Another engineer's visit today. Instructed the incompetent construction manager to get measurements & remeasure later for him in order for him to give his opinion. We have no information in how long this process will be taken. Did I mention that 1st engineer was told not give us a copy of his report. We had to request it from the Franklin county inspector. Now they are using someone else who would not even identify himself to my husband. How can you help us finish this home that we stated for our Cerebral Palsy (disable) child to grow up in.

I complained for a long time about the mold situation & the funny smell & the taste in my mouth. Some nights I slept outside. I came by to just get my mail & check on the condo. I always walked through the whole condo to make sure everything was OK. That night when I walked downstairs, there was about 2 or more inches on the whole downstairs floor. One of the pipes busted open. So I shut off the main water supply. I talk to ** the next day about the busted water pipe. He said he would take a look at it. I talked to ** about moving me out into another place. He agreed to move me to **. As soon as we walked in, I could smell mold & the taste in my mouth. So I followed my sense of smell. It lead me downstairs in the washer & dryer closet. I open the doors. Guess what I found - mold growing.

I told ** about it, he said that's why they are selling the condos. So basically he move me from one mold-infested house to another mold-infested house. The houses/condos are brand new. So here I am, living in a condo that makes you sick. The point is his negligence (**) & the builder K Hovnanian Builders for building a condo so poorly. They should have their license taken away from them for not doing their job. They have no care for humanity.

I know building a new house isn't supposed to be a fun experience, but my wife and I feel like we're on a used car lot every time we go by the sales office or the house. Several times early on I was emailed new docs to sign because of "some signatures that were omitted". After reading the docs I realized they were sliding new agreements into the language of the contract and I had to start saying no. The last one was blatantly misleading as she told me I was just re-signing what I'd already signed. As I looked at the document I was supposed to sign I realized they were trying to change the penalty for not using their lender from $5K to $18+k!!! "Oops, that's our new form. I was unaware of that change." Wrong, that form had changed, along with their policy, 2 1/2 months earlier. More to follow as this is still playing out. But so far, I think our next step is to retain legal counsel.

** was offensive to my wife and not only did he insulted her over the phone, but he disrespected and her questioned her intelligence. Let me add she is a 05 Commander in the USPHS. I don't recommend K Hovnanian Homes to ANYONE, especially our military men and women. Mr. **, shame on you and K HOV for the level of customer service you have provided and the quality of your homes. We bought this home because we thought your company stood behind the quality of your products and customer service.

I asked them 1) why is it not their responsibility when they made a house that could not withstand 5 years of rainfall as rain is something you can foresee happening to a home; and 2) who builds a house with the expectation the owners should move the gutters and have the driveway mud-jacked within 5 years as "regular maintenance"?

They said "sorry" and now refuse to answer any phone calls. I have already put over $2000 in driveway repairs and re-arranging gutters to prevent further damage and am looking at another $7-8K to fix the front porch before there's any more damage done to my home. I can't believe the lack of responsibility taken by K Hov. You spend 30 years working hard to pay for you home, the least they can do is fix something they admitted was their fault for a home that is still under warranty.

However, in April/May 2014 K.HOV due to NO sales at all but ours, KHOV reduced the base price of the same model with exact the same specifications to $579,990 which is $50,000 lower than the base price we had been offered and had contracted to. KHOV kept me in the dark of the price reduction even at that time my house had been only about half way into completion. I ended up to be overcharged $50,000.

The house was delivered uncompleted in Sept 30, 2014 (one year from the contract date) with the "Family center" unfinished until December 20, 2014, almost 3 months after the settlement/closing. And more, on 10/7/2014 (7 days after the settlement) KHOV admitted that it did not install the runner on the main stairway and issued the "Change order #22" to change from "Oak stairs with runner $4,000" to "Open Oak stairs $3,500" resulting my overpayment of $500.

I politely sent several written requests for the refunds, either by certified mail, regular US mail and e-mails since OCT 16, 2014, but NONE has been replied. I even requested an appointment to address the issue in person, NO answer! During my process of purchasing my house with KHOV, I noticed the following: KHOV is not honest to Customer. Tried to take advantage on the customers to make more profit i.e. keep arguing that the finished Family center is an option while the purchase contract confirmed it is a standard; tried to delay the completion i.e. did not complete the construction until 3 months after the settlement.

KHOV inflated price to overcharge its customer and cheated customers by keeping them out of the knowledge of price reduction, eliminating the chance for customer to be part of the price reduction even the construction has not been completed and purchase has not been settled. KHOV does not practice a fair and equal treatment to all customers, instead it penalized its first customer (a 79 year old one) who was so naive to believe its sales pitch and dared to be the first purchaser helping its new product to take off. KHOV has been rude and disrespectful to customers by not responding to several repeat requests for refunds. No response at all! Just NO response?

Now lets get to the AC unit. I have lived in the home only 6 months and have had a heating issue (no heat in the home). Temperature that night outside was 41 and our home dropped in temp to 60. I had to wait over the week to get work completed. Then I had two AC issues one which cause the air handler to back up and flood my hallway and master bedroom. This happened on New Year's day and they did not send a water damage company out until 4 days later when I had to call again. It leaked through the floor on our ceiling as it is a two story home. This took over a month to get completed and I was with damaged carpet and bare wood flooring for over three weeks. The warranty people keep making promises that they never keep. So I am stuck with a home that has multiple issues and no one from the company seems to care.

UPDATED ON 03/27/2015: It has been over two months since a work order was put in. They had to replace tile twice in the master bathroom because of the sub par work and contractors this builder uses. Also they told me the work would be done by Thursday of the week and it is now Friday and I came home and work is incomplete in our kitchen. We have not been able to use our kitchen for a week while they were working. In addition one of the workers used one of our bathrooms left it in the toilet and didn't flush. When the workers left today they left garbage from the work in my garage. In addition, their up level manage is now avoiding my calls because they know what kind of company they are.

Walked through our home, did the issue list, took two hours to complete. Closed on our home, less than 2 months later, my husband proceeds to show me where there was MOLD growing in our powder room. It had saturated all the insulation and proceeded to make its way through our drywall out to where it was visible.

Granted, the community manager came out the same day, but only cut a small portion of the wall out. Took out what he believed was all contaminated insulation, and told me to have a fan blow air into the wall to "dry it out." Black mold is not killed by bleach, although that was the only option I had for treatment. It had started growing on the beams inside the wall.

I was assured that K. Hovnanian would cover any mold issue from now on because they were in fact at fault for the issue in the first place. One of the workers during construction hit the PVC pipe that was the drainage for our A/C unit to the outside of the house. We live in the south, so for months the unit was having all the moisture drip into our wall. Back to the issue of the grading of our lot. If it rains, it floods. If I run my sprinkler system at the same time as either of my neighbors, we have flooding between the homes. It is not only our lot that has issues, our entire street has it within our community. It will be interesting to see if K. Hovnanian will address the drainage issue properly, as I've been trying since our closing to have it remedied.

I recently discovered that there is NO insulation in some of the walls, some are not properly insulated and the plumbing is not under code. I don't know if I'm going to come home and find one whole side of my house on the ground because the damage is sooooo severe. NO ONE TO DATE HAS TAKEN RESPONSIBILITY FOR PROPER REPAIR FOR ABSOLUTE RESOLVE!!!!! The last warranty service manager didn't even have the decency to return my phone calls or emails. I WANT WHAT I PAID FOR AND SOUND, SECURE, PROPERLY STRUCTURED AND ENERGY EFFICIENT HOME!!!

The construction took unusually long, nearly 10 months, and by then we were very anxious to close the deal and move in because we had been living at a temporary rental house. With only a week left, the lender informed me that I did not qualify for the 15 year mortgage. When I found out the reasons, which took another 2 -3 days, it was because the lender did not figure in my income info right.

With 2 days before closing, he said he could not get me qualified in time, that he would have to delay the closing another week and tried to convince me to go with the 30 year mortgage. My problem had to do with the rate differential, with 15 year one being one percentage point lower in interest. He suggested that I double up the payments and that should take care of the problem. With all the arrangements already made for moving, we went ahead and closed on the house.

During the construction of our home we were given inaccurate information from our construction manager on why the water meter was moved in our house from the original blueprint location disrupting usable space in our finished basement. Yes, they did finally move it to the original blueprint location after extensive time from our side contacting our city engineer to discount inaccurate information given to us from the Khov construction manager and stopping draw requests for additional funds to build.

At our pre-drywall walk through all work was not completed. We paid for interior wall insulation that was not completed. We stated that to the Khov rep performing the walk through. When I contacted our construction manager informing him I would like another walk through to verify interior insulation, he stated it was completed after we left and if another walk through was required he would have to stop production as dry wall is currently being installed and it would cause a delay in our home closing date. We worked out a compromise on the phone that he could send me pictures of the insulation that I never received. In addition dry wall didn't start until 1 week after our phone conversation, so the need to stop production delaying our home close date was not an issue as the construction manager mentioned.

Khov will also have you sign a document prior to build requesting 24 hours notice prior to you being onsite stating safety concerns or they want to make sure question you have can be answered. I would recommend not signing the document and asking them to provide a waiver form releasing them of any safety concerns with you being on the property. I have noticed many issues while showing up at the house unannounced. These items include cigarette butts on the interior floor, not covering heating vents with debris filling them, and workmanship items that are questionable.

As with any builder I am sure there are challenges experienced during the build process. This is the second home I have built and didn't experience near the amount of issues with my prior builder. If you elect to build with Khov make sure you get everything in writing (I mean everything as we don't have a few items due to conversation with Khov staff that is not documented and they will ask you to provide documentation) and be prepared to invest extensive time from your side to monitor progress and the issues that will arise.

Other areas that were not fixed before Contract was Cancelled due to Quality issues: 1) Kitchen Counter top walls and columns were not straight (out of 3/8s inch building code allowances) 2) Depression at Garage door concrete 3) Master Bedroom - 2 different walls were crooked/bowed. The builder eventually cancelled the contract as they knew we would not be giving them a "perfect" 10 on their survey. So be warned they are more interested in their "bonus" and not in fixing issues.

We had a 5-page punch list which took a year to rectify, which Hovnanian would dispute and then attempt to rectify. Clearly they just want you to accept the deficiencies and go away. A 3" dent in an upgraded $800 sink, 5" crack in the granite counter top which was repaired so it wouldn't be visible, shower enclosure without a door, wall tiles out of align in both baths, gauged bathtub which they replaced, dented window frames, ad nausea. They just repaired our AC under warranty, putting in the wrong part, which in turn caused the fan motor to burn out. The fan motor was replaced by their vendor, but we had to pay the first $400 to replace the incorrect part. How did this become our cost?

When we retired it was never anticipated that dealing with K. Hovnanian would become our new full time job. In all our years of business they are the worst company we have had the misfortune to be involved with. So be forewarned, we have spent hundreds of hours of our time, experienced frustration, angst, disappointment, anger to the point of tears, and in excess of $30k to finally get our home to the level that was promised when we purchased. Never did we conceptualize that our dream house would be a nightmare. Follow the link as I will continue to add in hopes of sparing others our experience. **

At this point, I am fuming because I asked for one before signing my contract! I had even gone back to them at the "pre-construction orientation" meeting and asked if I could change my mind on getting an areaway. They said, "no" because my foundation had already been poured. So that is two occasions prior to any walls going up that I inquired about an entrance and exit from the basement to the backyard, and on both occasions I was turned down. If they could not have done the areaway at that time, they certainly could have done the walkout. What gets my goat even more is the sales rep, on the day I found out the basement could have been a walkout, told me KHOV engineers messed up. They had come to her sometime after I signed the contract and said that my lot and another were walkout capable. She neglect to tell me this fact in a timely manner.

When I asked her why she said, she did think I wanted to spend the additional money. What the **! I told her I could have altered my options selections. I would have foregone the finished basement option and perhaps something else or just added the cost on! It was my decision not hers! So, I am demanding KHOV respond to my complaint and provide a resolution. It has been 3 days since she told me she contacted her VP and I have heard nothing. Not a peep! Oh, but they were much more responsive before the contract was signed. I am refusing to move ahead with any scheduled activities until I get this resolved. KHOV, if you are monitoring this site, how about living up to your customer service claims and resolve this issue. At least respond to my complaint!

Damaged marble tile, cracked down the middle (fire place). Contractor still placed knowing it was obviously cracked. Two cracked tiles in the kitchen - one replaced with another (worse) cracked tile. Baseboards (80% of the home) very bad workmanship. Dishwasher (Stainless steel stained very bad), replaced. Dryer. Outside bricks (a lot chips... purplish bricks but when chipped you see the red underneath it) A LOT of chips - never replaced - told it didn’t meet the ratio (good to bad bricks).

2nd floorboards. Uneven ceilings. Electrical issues (told it was nothing - professional came out and found that grounding was cut). Broken light fixtures (inside). Dented door knobs. Damaged countertops. Bathroom tiles damaged. Dented hood (kitchen). Damaged front door (replaced). Dented garage door (column replaced)

Most of these items were not fix, small amount was, and some of these items were fix, but poorly. It came down to either fixing these items myself or being told it was normal or did not the requirement for a repair, i.e. damaged bricks outside. I learned a lot during this buying process. If you are actually considering buying a Brighton (which I suggest you do not), take your time and make sure you have them do everything you ask of them before closing on the house. If you have any questions, I will be more than happy to answer any questions or tell you what to look for. My email is **.

P.S. The home is also built with the cheapest materials you could buy. Ask to look at a home that’s almost completed. Don't go by the model home, obviously that’s perfectly built. Good luck.

KHov's representative and the director of Primera came to my house again when the compliance check was being done by the ROC's investigator. KHov's representative flat out accused me of digging at the chips myself. I could not believe it. How dare she... She and the director of Primera were rude, arrogant, and have failed to take care of the problem. Regardless of what she thinks, which is not true, they should not patch chip tiles that they have caused themselves, but rather replace them. If they would have done a professional job the first time around they wouldn't have had to come for an entire year.

I am waiting for the ROC's final report, but will proceed legally. I have had to take off work days when their workers were scheduled and the workers did not show. Not surprised. Everything they do is poorly done. This company operates in an unethical manner and they should not have a license. I have tried to contact the corporate office numerous times and have been ignored. My advice to you is do not buy from them!

Our community has a Homeowner's Association (HOA) with KHov listed as the Declarant, they hold half the votes on every issue and run the board with no community input. VA requires the HOA meet a minimum of every 15 months even while under construction. We haven't had a meeting in over 2 years. When we ask why, we receive no reply. I've contacted the management company for the HOA, we pay them over $25,000 a year to manage a landscaping contract, a web page, and general maintenance. All repairs are additional cost. I've asked them why a meeting hasn't been scheduled, the reply was the Declarant has requested one. I'm worried that the money we pay in to the HOA every month is being mishandled. What other thought would I have when the management company and the builder both refuse to do anything for the homeowners. I would not recommend anyone purchase a home from this builder or buy in a community under construction that they are a partner of.

There are several other homeowners in my development with the same or similar concrete problems, some not as serious, some much worse. After taking a concrete core sample from another homeowner's driveway, Hovnanian had a core sample report generated (7 pages) which concluded "the most likely cause is freeze-thaw distress of weaker surface resulting from inadequate curing and air-detainment of the near surface paste due to over finishing".

Clearly, while the sample was not from my driveway, the resulting scaling is the same. In addition, this person's driveway as well as at least one other homeowner have had their driveways replaced at no charge to them by K hovnanian showing that they knew the installation was defective. They claim that their responsibility ends after 12 months holds little relevance when they knew the concrete installation was defective, Concrete, when properly installed should not deteriorate in only 15 months or even 15 years. K Hovnanian, by ignoring my requests for further discussion regarding the condition of my driveway indicates to me that they are more interested in selling homes with defective components than they are with maintaining good customer relations and maintaining their supposed reputation as a quality builder.

Original Review: July 16, 2014

Khov will not honor their warranty tickets. Especially once your warranty expires. Here is what happened to us: In September 2013 (Before our landscaping went it), while we were still under warranty, we noticed a very low spot on our walkway and also that our driveway was not properly filled when it was poured and water slopes to our 3rd car garage area and puddles there. We brought this up to KHOV and they determined it needed replacement and issued us a ticket stating the same and that it would be replaced Spring 2014 because of the cold weather. A Khov rep. came here a few weeks ago and told us that his "Concrete" task force determined there was "no issue more than regular settling and they were not going to honor the ticket".

I walked him over to what once was just a lowspot and now is a crack on the walkway and he looked at that at told me it was normal "wear and tear". I was fuming and he told me that maybe if he talked to his supervisor they would make an exception based on goodwill. I kept emailing and weeks went by. Today this is my response from him: As I indicated to ** when we last met, the initial decision regarding replacing your driveway was that it is structurally sound and does not merit replacing. After discussion with **, I took additional pictures and submitted it for reconsideration. I have received feedback that "the original determination is unchanged. Your driveway is structurally sound and fit for its intended use. Accordingly, we will not be replacing it as a warrantable item. I will, however, put in a service ticket to take care of the crack and settlement on your lead walk. I don't know exactly when that will occur, but I expect it to be repaired before cold weather returns. I am following up also on your item concerning the grading of the back of your property, and will contact you when I have more information." Wow, really??

Also, we paid extra for (2) drains in our garage again. The concrete contractor put them at the high point, not the low point of the garage so you literally have to sweep water into the drain. When I complained about this, their remedy was to jackhammer it to the correct placement and fill in the nasty tracks with concrete. Like that wouldn't look like crap or raise red flags if we went to sell the house. Also, the paint contractors scratched our hardwood floors with their paint cans and when the flooring people came, my floor wasn't replaced, they yanked up individual scratched planks and now it is gaping in places and you can feel it with your toe. Ridiculous. The wavy walls, nail pops, and the terrible job doing the trim work will make you want to cry. My husband had to oversee most of the structural work, and if he hadn't our foundation would have had issues. They actually forgot to cement in a footer and he caught it. We had mushroom growing out of my wall too. I can go on and on.

The Sales Associate that sold me the home even contacted me as well regarding the Sales questionnaire. After they get their ratings from the questionnaire, KHOV staff ends their relationship with you going forward. Since there were no visible discrepancies in the first few months, of course, I said that I was satisfied with EVERYTHING! However, issues with the home do not show until after the 1st year of ownership, especially if the home is poorly made.

Within the 5 month of residing in my home, I experienced an offensive smell illuminated from inside a drain that is located near the water heater. I also experienced a noise that mimic mice crawling inside of the walls held on the second level. In addition, since NJ encountered heavy rain in late 2012-2013, there was a leak spot in the upper right side ceiling held in my second bedroom. Per the noise, I was hearing, this noise only occurred in the morning. After further research, I've concluded that the noise is from the vinyl sliding. It depends on the temperature. If the weather is 50 degrees below, I will hear the sounds as the wind is blowing and the sun is warming up the vinyl thus creating the tapping noise. In which is disturbing and loud.

Regarding the offensive scent, the so called plumber that KHOV employed to come to my residence was highly incompetent. He tried to amend the drain (as it was the sewer I was smelling) by placing a trap. However, the smell still continued and worsened even though a trap was placed. If there was high levels of rain the smell circulated throughout my unit, to the point that I couldn't stay on the second level. Since they employ cheap contractors, that particular plumber had to be replaced by a person that was highly crafted.

From May 2013 until November 2013, the smell lingered. Until another contractor also employed by KHOV amended the issue this past November 2013. I was told by the new contractor, that the plumber did not properly amend the issue, hence why the smell persisted. Secondly, after the first year "warranty" ended that is when everything decides to break down at once. Now, I am faced with electrical wiring issues on the first level. I've only been in my home for roughly 1 year and 5 months, and I am experiencing troubles as if I lived in my home longer than 5 years.

Once you are no longer covered under warranty, the service manager do not want to assist you and will try to deflect the problems away from KHOV and the contractors as possible. If you are a home buyer that constantly pass the blame onto the Contractors like myself, the service manager will defend the contractors they employ religiously. I guess they assume we (the homeowners) are the ones that alter and/or create errors purposely just to bother them. Which isn't true. Because I have rather more important things to occupy my time with. Now I have to spend money to fix the wiring. If they had employed contractors with good reviews, I wouldn't have to fixed ANYTHING!

KHOV, you really need to take accountability and responsibility for the poor craftsmanship of these homes you're building. In my opinion these homes are being built too fast and the contractors that are employed are not up to standards. I am very dissatisfied with my home, and if I am blessed to receive a second home, it will not be a KHOV home. That is for sure. Note to new home buyers that are looking to purchase a KHOV, please, please, please read the reviews of existing homeowners, because most of these homes are carelessly built.

We had KHOV to the house fairly regularly for repairs in the first year - everything under warranty. After the "limited" warranty expired they simply advised "we can't help you", "we will lean on our vendor to see what they can do", and we've never heard from anyone. Correctly stated in another review, they really squeeze profits by using cheap contractors and cheap vendors, cutting corners everywhere. The other builders in this neighborhood seem to have much higher standards. Overall, I think this neighborhood is too nice to have any KHOV homes. I will not ever buy a KHOV home, or recommend them. I know many people with KHOV homes that are having problems in this neighborhood. I wish I had done more homework before selecting this builder, but I hope these reviews give people some idea of what you're in for if you buy a KHOV home.

Framing went up quickly and we again had our inspector come out. He found widespread use of utility grade lumber supporting the 2nd story floor joists and several other issues. This is against Texas building code. After the report and multiple discussions, he went through and marked all improper framing members with spray paint. They were eventually replaced.

Not long after this we were given a tentative walk through date of 12/18 so that we could "for sure be in by Christmas". This did not happen. We were a couple days before our walk through when we were told that the tile we ordered wasn't available. It was clear our timeline was shot again. Then the area president John ** personally walked the home and gave an arbitrary closing date of Jan.22. All work came to a halt.

We noticed that several sections of shingles were pulled up (as if something were dragged upslope) on the front and back elevations of the home. We had our inspector check it out. He found such widespread incorrect installation that his recommendation was for a complete re-roof. The construction manager and area manager both delayed in responding to our concerns. We then contacted the area representative for the shingle manufacturer to personally inspect and confirm not only poor installation, but confirm that the warranty would be voided. He agreed, so the roof was replaced. The shingles were not at all attached to the roof, the installers used a nail gun (improper) and the nails were over driven completely through the shingle.

I watched as the shingles were removed easily by hand, no tools needed. The re-roofing effort was 1/2 complete on day 1. My inspector went to take a quick look. The spot he happened to look at had the exact same problem as before. He took pictures and sent his concerns about the re-roofing effort to the local people, but also to the higher ups. The next day there was an additional builder provided inspector on site as well as the director of code compliance. They gave some lectures to the roofers and the construction and area managers about how to properly oversee an installation.

The next business day we had a meeting scheduled with John (who did not return any emails/phone calls prior to my inspector going over his head). We were supposed to be meeting to discuss concessions for the purchase in the form of sod in the backyard, gutters, or financial compensation (we lost our homestead exemption, and paid twice to extend our rate lock, 2 extra months of storage fees and rent). Instead we were told they would be terminating our contract. They cited a clause in the contract that gives them the right to terminate if a dispute arises.

There was no dispute, that means there is a disagreement between parties. They did not/could not dispute the construction deficiencies, that is why they were remedied. The area president was simply upset that our engineer sent his report further up the chain of command. So now our family of 7 is left scrambling 3 days before closing on our home. Please people, do not build with Brighton Homes or any other K Hovnanian subsidiary. They do not deserve your business.

In the bedroom downstair, there was on heating/cooling vents at all, so in their attempt to find the duct work, they drilled hole all over my ceiling and after not finding the duct work, they went into the room above it, covered up one of the vents in that room with a piece of wood and then cut a hole in my ceiling to install a vent. So now both rooms are short 1 vent. Our floors squeak and are hooved up in places. When we called them, the guy who came out pulled our carpet up, said that the floor had not even been fastened down. He did what he could but we have terribly squeaking floors and where the carpet was pulled up it has pulled away from the metal strip on the floor and I have bare tacks and have to keep a rug over top of it to keep from cutting our feet. There is no kind of sound proofing on the floor whatsoever.

If you're downstairs and someone is in the kitchen, it sounds like they're going to come through the ceiling. Our main bathroom door won't latch without pulling up on it. They came out to fix it, but it's still doing it. The paint on the bathroom wall downstairs is bubbling up and chipping off as well as the paint around the master bathtub. ALL the caulking around all the bathroom tubs, vanity and kitchen cabinets has cracked or come off. The bathroom downstairs is so noticeably out of square and the ceiling is lower than 7' because they ran the bulk head through it. Both my sons are 6' 6" tall, needless to say, not much head room. What's heart breaking is that it took us 23 years to get to the point that we could build our own house and this is what we ended up with. Oh yeah, the best part, they installed the shut off valve for our gas furnace inside the furnace with temporary lines, which was illegal. I'm thankful that I have a home, but please choose another builder if you're wanting to build your own home. These are just some of the problems we had. There are more.

The questionable quality of construction became evident recently when my roof started leaking water after a mild rain shower. Further inspection revealed 80% of the shingles along the ridge vent were missing and the leak was due to the missing shingles. The roofing expert I contracted explained that the shingles were probably lost in the mild windy conditions we experience in New Jersey because the wrong size nails were used to attach the shingles to the roof along the ridge vent. The shingles along the ridge vent have extra padding underneath and thus a longer nail is required to secure the shingle to the plywood underneath than that used in other parts of the roof.

After addressing the problem with K Hovnanian Home Services, I was told a change in nail size is not required and K Hovnanian would not stand up for the quality of construction it has provided, nor would it help with the repairs. Additionally, the Home Services Representative said the missing shingles were due to Hurricane Sandy (October 2012). How he could conclude that I do not know since the leaking only started in September 2013, one year after hurricane Sandy. Logically, to lose 80% of the shingles in only one area of the roof and not any other is more indicative of using the wrong size nail to attach the shingles to the roof than it is of losing shingles due to wind conditions since, I would imagine, wind affects the entire roof equally.

This fundamental lack of understanding in shingle installation begs the question what other shortcuts were made in the construction. I was planning to install solar panels on the roof next summer, but now, uncertainty in the quality of construction forces me to reconsider that option. Additionally, having lived in Florida for 10 years, seeing hurricanes for many years, I never lost a shingle. Is the quality of construction in New Jersey that substandard or is that my house in Florida was not a KHOV home but rather a Pulte Home? Being the largest builder of homes in New Jersey, I would expect KHOV to demonstrate better quality standards than what I have seen.

In addition to quality of construction, the appliances installed during construction were of substandard quality. The water heater, for example, malfunctioned after only 12 months of operation resulting in $1300 in repair costs. The water heater in my condo, in contrast, has lasted for twenty five years without any problems or repairs. The repairman that fixed my water heater claimed to have fixed twenty of the same model water heaters in last two years, also installed in Meadow Creek, and the KHOV community adjacent to us, The Four Seasons. When a known problem exists with these water heaters, why would you choose to install this equipment in a new home? This demonstrates a complete disregard to customer satisfaction. The limited liability warranty provided by KHOV dissolves KHOV of any liability of the appliance. But why should that be the case when I paid for it in the price of the home, but was not given a choice as to what equipment I wanted? The decision to install the AO Smith water heater was directed solely by KHOV. Clearly, the conclusion to be reached is that KHOV purchased and installed discounted appliances to increase its margins at the expense of its customers.

Customer satisfaction I know is valued at KHOV. For the first twelve months, I was routinely flooded by KHOV questionnaires regarding my satisfaction and the quality of construction. Enamored by the new home, I consistently gave high ranking to KHOV in both satisfaction of the home as well as the service provided by KHOV Home Services division. I now see those rankings were wrong. Having lived here for less than two years, my feeling of dissatisfaction cannot be more strongly expressed.

Bob **, who is in charge of this area hangs up on us, doesn't call back, etc. We had someone who said they would come out and look at that, and the walkway leading to our front porch is cracked (after a year!!) because there is no dirt under or around it. It is also eroding. We get the runaround, not called back, told it's our problem. We have since contacted the BBB and gotten a lawyer. All we want is a yard. We spend $200,000 on our home and the outside is falling apart. If you see this, please think long and hard if you want to go through this drama and headache. Not worth it and wished I hadn't built. I have attached a picture of the drain and the sidewalk. We have put dirt around the sidewalk countless times..

K Hov is refusing to resurface the area because I am 4 months out of warranty; I contend the inferior "repair" they did in 2004 never solved the problem, so they should honor the warranty, if not stand by their work. The company's own mason assessed the condition, and he suggested the work needed to be done. They ignored his recommendation, and hid behind the definitions in the document.

I am a 76-year-old widow on a fixed pension. There is no way I can afford to fix this major problem on my reserves. This is a David and Goliath scenario, with one having limited resources, and one having limitless resources. But, does that mean the builder does not need to be held accountable for shoddy work and inferior materials? A facade should be expected to last much longer than what it did in my home, as well as others in the area. Buyers BEWARE! This is not a reputable company to deal with. I am now going public with my issue. The consumer should be aware of some of the many unprofessional practices of this firm, and the more reviews out there the better. By the way, I have recently been informed that this developer is no longer offering stucco on his homes. Does that tell the world anything?

Our backyard is completely uneven. They said, "That's what the 'plans' called for." The homes are not the correct amount away from us (should be 10 feet in between; parts are 8 ft. and some are less). Our house isn't even on the lot. We got the runaround about everything. The park that we were excited to be around - there is graffiti all over it; benches and tables are coming out of the ground; sidewalk is buckling; there is drug paraphernalia all over. The homeowners' association is a joke. They state that they cannot fix it, that it's the K Hov's problem. K Hov says that it's the homeowners' problem. Now that it's getting warmer, the grass in the empty lot in front of ours is over 34 inches tall. In Lorain, it's not allowed to be over 10.5 inches.

Now K Hov told me that it's not their problem, that it's the homeowners' association's problem. I emailed them and they stated that it's K Hov's. I have been getting the runaround all year and I can't deal with it anymore. If you see this, make sure you don't buy. They will mess it all up for you. Be careful!

I complained to the Director of Constructions of K Hovnanian Home (Dale). He came out to the house and checked the deck. He found it to be unsafe as well. We moved into the house on January 12, 2013. How does this happen other than someone getting paid off or no one gives a damn! Unhappy with total construction techniques of this company and shady workmanship. If I didn't complain and send out emails to my neighbors, this would have gone by the wayside until a deck collapsed and somebody got hurt or killed. K Hovnanian said they will correct the problem, but the question is how well will they do it. I wouldn't recommend this builder to anyone looking for a new home.

They all blame condensation to humidity level inside the house and now our humidity level is the same with a next door neighbor who shares a wall with us. We have a duplex and yet, they do not have condensation and we do with same air cycle and same windows and same thermostat setting of 72 F and the same humidity level. So next week, the builder is going to check the windows with the window manufacturer and check the HVAC system with the company who installed it and make them sign the documents that says everything is okay and working properly. They are going to call it a quit whether condensation is fixed or not.

Hovnanian guy, Paul, says the rest is on our lifestyle, how many showers we are taking, and so on. But the same humidity level with our neighbors shows we have the same life style. If we take more showers and cook more than our neighbors, we should have higher humidity level than our neighbors. And now, he says condensation is not covered under warranty. It is not under warranty because it is not supposed to happen. We never had this problem with previous homes built by Centex, Ryland and Van Metre, not a drop of condensation under any temperature outside.

We did not pay $483,220 of our life time savings to end up with a sweating house, specially when other houses are okay. Is it wrong to expect the same as others? Unless this issue is resolved, we can't even sell this house with this problem. After all, who wants to buy a house with perpetual water problem? Since we didn't order the house with condensation and the builder looks like they are ready to plan an escape route rather than its business obligation to deliver a defect free homes to home buyers, we need to prepare ourselves with this ongoing stressful issue and are formally requesting a complaint process and hope that Consumer Affairs can help us.

How can we trust all involved companies to be honest and ethical in their business? How can we, the home buyers, protect ourselves from this totally unexpected, not normal situation when they all conveniently sign the paper and go away and leave us the problem house? So we are asking the builder to buy back the house or stay on top of it until it is fixed whether the cause lies with defective windows or the HVAC system because, in the end, we bought the house from the builder and not from one of its contractors. They should take the ultimate responsibility no matter how long it takes to solve the issue.

We are the victims from the builder's poor job of overseeing everything during construction time. Please help us! The builder sold us a 4-bedroom house and is telling us to limit the showers and cooking. My brother is in the process of moving out of our house to his townhouse which he settled on 1/16/13 and only our 84-year-old mother will be there until I get there in March. Still, it will only be the two of us who will live in that house and then what is the builder going to say?

This is a 3927-sq. ft. house measured in two levels not including the basement according to Allstate Insurance. This house is built for big family living, and they are trying to blame it on the # of showers taken. They are ignoring the proof of humidity level taken daily with hygrometer by my brother and Paul will use that to access the performance of the HVAC system working properly now and will still talk of nonsense of us taking more showers than other homeowners, then totally ignoring the same humidity level with our neighbors. According to the same humidity level with our neighbors, it shows we have same lifestyle, again.

This company is placing blame solely on the water stating that the water is corroding the pipes. My understanding is that the homes were built with under par level copper plumbing. I don't know much about plumbing, but these pipes that I can see still have duct tape attached to them. Please help us, we have a community meeting this Thursday, January 27th. If this is not resolved soon, I am going public with this info. Thanks.

You can’t use water when needed. Water is turned off when sleeping and while at work. I’m not sure if there is mold growing under my home. I can’t afford a plumber.

When I bought the condo, the HOA dues were $352. A few months after my purchase, I was informed by management and the board of Ave One that my dues would be increased by 20% annually for the next few years until my dues reached approximately $570.The reason for the increase in dues is as follows. When I purchased the condo, the dues were assessed based on a Department of Real Estate budget that had dues ranging form $300/month for the smallest units, and $352 for the largest. According to the CC&R Budget, which we were bound by law to conform to going forward, the assessments were to be determined based on square footage. This caused the smaller units to have a decrease to about $220 and the larger units to go up to about $570. By law, they could only raise the assessments by 20% annually, so units such as mine, would be raised 20% per year, until they reached the correct amount.

During the warranty walkthrough after 5 months of construction, we listed a few issues that we found (such as a broken window shutter, bubble in the hardwood floor etc.) The warranty team came and fixed some of the issues partially in the month of February.

It is almost 3 months now and none of the Warranty team members have showed to follow up and fix the reamining issues. I still have my window shutter broken. My wife left many voice mails to the KHOV Warranty department and no one has responded.

For fixing the bubble in the hardwood floor, the construction team left a few stone filled heavy buckets to press the floor downwards. The team was supposed to come back and remove the stone buckets (they were 4 in number and each of them weigh almost 20-30 lbs). They never showed up and it is very dangerous to leave in the dining room like that. I have a 3 year old daughter who is potential danger of getting injured. Seeing this I have to personally remove this from the room and I kept it in the patio. I am totally disappointed with the K Hovnanian team for not fixing my issues and also for not responding to my concerns in a timely fashion.

My window shutter is still not fixed. The stone buckets are still in my back patio and it is not removed, because of which I am not able to let my child play in the back patio.

So far I haven't had to go to the garage because you never know when it will happen so I haven't had any bad things happen to the vehicle

My wife is transporting my children to their new school on a daily basis. We have been living without access to household goods and have to replace clothing, TVs, furniture etc. I am paying and will have to pay $2000 a month for storage, $1385 per month for a short term lease, transportation costs and other tangible and intangibles.