Zillow.com Reviews

Zillow presents a logical and statistical approach to posting real estate options. If I were in the market to buying property again, I would seek out the offers posted by Zillow. The market trends, pricing and property descriptions offered by Zillow are superior to any I have reviewed in the past and would be invaluable to anyone looking to buy!

In today's market a lot of the houses list still have tenants living in them. It's not Zillow fault there aren't houses available. Tried some of the listing and they can't evict tenants so property should not be listed. Then you need to pay fee to apply...this gets costly.

Zillow makes it easy to find homes, that are in the area in which I am looking. It gives very good details, and Pictures of properties on that they have listed on their sites. They give contact information so that you can get in touch with the with someone to make appt to show the property, that you are interested in.

Plenty of listings that are descriptive. Photos and maps are easy to understand. You can save the listings you're interested in and you can also share them with others. You can easily set up an appointment to tour a property. This site makes home buying easier.

It's a good place to gather information on a property. The estimated value might not be exact but it gives you a range of what it is worth. Pictures of the property are available. In all, it is the first place I choose to conduct a search of the property I want to look at.

My experience with Zillow was very satisfactory. Was able to move through the website easily, got the information I was seeking and found exploring other options in areas outside of my original intentions. I like it considerably!

This real estate website actually helped me find my home. It has, I think, the most up to date facts, for homes & apartments. Lots of pictures are included to get a feel for a place. LOVE this company. The filters are plenty enough to narrow your search, so you don't have to scroll through pages unnecessarily. Definitely would & HAVE recommend them.

The site is normally pretty good but if you live in a rural area it sometimes does not give enough details of the property. Especially if it is just land being sold. There needs to be more specifics on the property lines.

I like Zillow because they ask you what you are looking for. They really try to match what you want. Zillow does not make you sift through houses or apartments you cannot afford. Each time I am looking for myself or helping someone else I go to zillow first.

I have done a lot of research using Zillow for homes in the Bay Area and in Santa Cruz and Santa Clara county. I like their virtual ability and the ability to choose the things that I am looking for. But, in all honesty, they are not really any better than Realtor.com etc.

This company give you a lot of information about the house you're looking for and a good detail and discretion of the property you're looking for and more. So for me I use this company for the tools it has for me to research the info I need even satellite view.

We sold our home almost 2 years ago, Zillow gave us a very accurate price to work with. It also helped us negotiate when we purchased our new home. We still use Zillow to track the value of our new home.

Zillow does not keep up with current prices, photos, or other pertinent information. I have found this site to be quite unreliable - more than other sites. On several occasions, important things like room sizes, square footage, and home worth is often off by quite a bit. I have no idea where they get their information, but it is frequently incorrect.

I feel like we should make a little long to pay bills because me and my family struggle a lot to pay bill. And it would help to make a just like 1 week long or something like that or maybe 5 weeks.

I've looked at other companies but no help. This company was the only one that took time to make sure I was ok and satisfied with their services. I was taken to properties. Shown around and in good time.

I bought my mobile home through Zillow and I got a really good deal on a beautiful mobile home in my price range. Paid cash for it! The only thing that bothered me was no central air or heating. Took care of those. So all is good now. Well working on the air conditioner.

I use Zillow mostly to check the current value of my house. I also look at the other properties in my association for comparison. It also shows me possible rental values as well as the real estate costs if I ever decide to sell.

Zestimate is too floppy and goes up and down too often. It would be great if it was more balanced. Also please publish the sale price of homes nearby and it will have more accuracy on what homes are worth.

A complete but not always accurate database that is easy to use. It is updated daily and for consumers is always a first stop with good graphics and pictures. Still it is highly recommended regardless of any deficiencies.

Helpful for identifying houses on the market, connecting to information about neighborhoods, and getting a general feel for the market, but the listings were almost always out of date, and often connecting to talk to someone/view a home only resulted in waves of automated calls. Definitely need to work directly with a realtor, Zillow is only a first step.

I have now listed two properties in the last years since Zillow started charging weekly. Both properties were mid-advertised using a mapping tool that improperly located my rental in my city's outskirts. It takes them a full week to correct the error because Zillow refuses to correct a known error. I'm losing potential clients by the hour. Please fix!

All my past sales have been wiped off from Zillow profile. They sent an automated email stating that this have been restored on Jan 21, 2021. However, only 3 of my past 9 sales have been restored. Now, I can't even add my other sales. It wipes off right away. I have sent 3 online requests, called and left them Voice Message, nothing worked so far. Zillow unjustly and dis-proportionately acted on my case. I feel like I was not treated fairly. Thank you!

I would like to take legal action against Zillow. Although they claim they use data and algorithms to provide “Zestimates” they cause harm by not investigating swings in their own programs. They literally overnight changed the value of my property in a 16 newer house community to half its value for no reason or explanation. They did not respond to a complaint directly through their system. A house in the neighborhood just sold which is almost identical to mine for well beyond what they paid originally 6 years ago. So there is no rhyme or reason. It’s frustrating to an owner and to neighbors. They should not be allowed to post just irregularities. They should have to provide reasons for changes especially those beyond a few percentage points. Shame on them.

They are saying the house I live in and have owned for 25 years sold last month for a really low amount. Do not believe what they put on their site. I have called emailed and did a report on their site and nothing happens. Just remember their info is not accurate.

I admit I was lured in and thought everything was legit. I started the process and talked with someone from Zillow over the next few weeks and scheduled an appraiser to visit my home. He was very nice and professional and completed it. After that I just waited and my emails went unanswered for a few days. The guy finally calls me back and brings someone else on the line to tell me about some sinkhole activity in the county I live in. Let’s be clear, not anywhere near me but rather in the county. He then proceeds to tell me that they weren’t going to proceed and tries to sell me on a local realtor that “word with them”.

Zillow provides two services:

Liked a Zillow listing for property for sale. 5.4 acres in Folsom, LA. A Zillow Rep. connected me with an agent who knew nothing about property and said he would call me back. No call back. In the meantime, the Zillow Rep texts me to see if all went well. I reply no help at all. He asks to connect me with another agent and does and this agent says it’s a FSBO so he cannot help either. Get another text from Zillow Rep and I relay info given to me by agent and he then asks again if he can connect me with an agent????

My condo building has 72 units and 8 are the same largest model. Zillow has the value of these larger units far below market. The condo adjacent to mine they says is valued at $557 per sq ft while my unit they have at less than $400! My unit has over the adjacent one, HVAC, over 180 degree view over water and to Mt. Rainier. It is top floor, has no posts, has ungraded cabinets, clear story windows and 10' ceilings, and much more. The comps they use (condos in neighborhood and this building) do not have these upgrades. This situation would not a bad thing but my unit is for sale and their value could seriously affect my sale price.

Do not, purchase leads from Zillow. The sale people remind of a timeshare salesperson. They are very pushy and will say anything to get the sale. The Zillow reps do not provide you with a detailed information to make an informed decision. I spent $3000 with Zillow and received the worst service imaginable. I only signed up because I heard it was different. It’s not different spend your money elsewhere. Zillow is a pure waste of money and time if you’re a Realtor looking for a good lead source. I will never use Zillow again, ever. If I could make it happen I would not allow them to use my listing or my information. DO NOT PURCHASE LEADS FROM ZILLOW!

I saw a few new builds on the Zillow site. We called to see if available. We were told it was, until we disclosed we had an agent. At that point, the home is no longer for sale or the price has jumped from the price on the site. I understand the seller is trying to make a profit, however it’s unreasonable to say the home is no longer available after you just stated it was, because you do not want to split the commission. I have never seen such ever before!!???

Okay, 4.5% in fees no problem with selling your home with Zillow ~~~ BUT, beware of the added bogus fees for things like Landscaping, when I live in an HOA community that takes immaculate care of the property? Or, that my sump pump doesn't work, yet it is a 4-year-old home with a new sump pump that I tested with 2 buckets of water myself. They had this guy come out for two hours to inspect the home, yet he stated that the sump pump was bad without asking for water from my husband so he could legitimately test the pump. So, like anyone that rebuts these bogus fees, I replied to the Zillow Group about these bogus charges. They emailed me with their reply, asking if I could prove my sump pump works, so she could remove those additional fees.

Updated on 03/02/2021: Zillow is a loosely built, poorly designed and horribly maintained website that has no criteria for posting properties, screening real estate agents, checking for the validity of information or correcting major errors. I have tried for over a year to find a waterfront, vacant lot property in northern Michigan, Northern Minnesota or Northern Wisconsin. All of these areas have literally thousands of waterfront properties for sale but you will not be able to find one, learn FACTS about the property, find a WILLING agent to represent you or buy one. Why? Reread the first sentence above. At least one third, and probably closer to one half, of the properties they emailed me are NOT WATERFRONT PROPERTIES.

Realtors pay Zillow for only 5 star reviews. There are no negative reviews allowed to be published. Fake on many positives. Do not trust this site for anything legit being said on agents. Run far away from this site.

BEWARE and THINK ABOUT SUING Zillow!!! Their Zestimate Tool undermines and sabotages any discounts you provide to potential buyers. Your house valuation goes down with every discount/reduction. So buyers do not believe they are getting a good deal. My house valuation went down 7+% in 6 months while many of the 1000+ home in my community stayed flat. I suggest everyone who is selling their house to start collecting the valuations around you every week. If you see irregular patterns, think about suing. It is an easy case for anyone to understand and will easily side with you. Good luck!!

Listed our home FSBO with Zillow with an adjusted price of 309,900. Our home is approximately 2500 square feet which is larger than other homes sold the past 6 months in our neighborhood. Zillow gave us a zestimate of approximately $265k, even though our appraiser gave us a letter stating we priced our home correctly. Another home in the neighborhood listed for $326k received a zestimate exactly for the amount they were asking even though that house was smaller by over 100 square feet. I edited our listing to show additional benefits of our home to help the zestimate but to no avail, they will not respond either to phone calls or emails to discuss this or make the necessary adjustment. They are useless and I will pull my listing and pursue other options. My recommendation DO NOT LIST WITH ZILLOW, will only hurt your chances of a sale.

Found a home listed under Zillow and realtor Kris **. Showed that she had not sold a home in a long time. Set a 5pm appt. on a weekday after work. She showed up late, smelled of booze and could not walk or speak clearly. We were embarrassed and did not wish to continue past the front door. She haunted us for 3 weeks till I was flat nasty with her.

I have a well maintained 4 bedroom, 2 1/2 bath home, with pool, that Zillow had low priced at $304,512 in August of 2020. In September 2020, they dropped its estimate to $246,112. My problem is, they are setting low market prices - with no recourse. They say it's only an estimate, but the truth is you now have to go to extraordinary lengths to prove they are wrong. They do this with no requirement to explain or justify their actions. For most folks, a home purchase is their single highest investment/purchase. What are folks to do when a big unapproachable entity publicly devalues their retirement savings by 19% over the course of just 30 days? Keep in mind this is real estate, not the stock market.

Bought my 2,300 Sq Ft home for 138,000 four years ago. Zillow agreed with the valuation, and then raised that evaluation over the next 2 years into the 160,000 range. Then for some unknown reason they dropped my home value to $88,000. Even though every other company now lists my home in the $180,000's. I have reached out to them multiple times to correct this mistake. THEY WILL NOT RESPOND. HORRIBLE COMPANY.

Have used Zillow for years to advertise rental houses, but with the change to require us to go through Zillow for calls and texts (they now assign a new phone number "to prevent scammers"), calls are recorded, and text only allows the party to put in their e-mail address. When the service was free it worked much better. This change is requiring me to advertise rentals on other sites. I will not be utilizing Zillow. We no longer get the leads we did before the phone number change. No response from customer service.

Zillow's "zestimate" for my property, which is worth $330,000 according to a written appraisal, is $254,000. The neighbors' property, 300 square feet less and untouched since 1984 is also $254,000. Is this because Zillow is starting to buy homes and they want to drive values down? I complained and all I hear is CRICKETS. Not even the courtesy of a reply.

I purchased a home in May of this year listed on Zillow. From word go, it was awful. Had to negotiate for all kinds of things left undone. The worst is not connecting the microwave vent hood to the outside. Closing would have been a nightmare but my agent saved the day. Zillow has no office in Houston to serve clients. You have to take a stack of about 100 sheets that you print yourself to a notary, have them notarized, scan them in and send the paper copy in to them. They will not accept a check at closing, it has to be electronic transfer. After closing, I was not given a key to the mailbox or a garage door opener. I had to purchase a closer and program. The key was obtained by going to the post office and requesting a new key which required installing a new lock. If a house is listed on Zillow run as fast as you can.

We listed our home For Sale By Owner on Zillow. Shortly after we decided to use a realtor and he said we would need to deactivate our Zillow listing. Zillow refuses to deactivate it. The MLS photos do not appear because Zillow will not let me, the owner, delete my For Sale By Owner listing. When I try to deactivate/delete the listing a message appears that says, this listing is now on the MLS and can only be controlled by the realtor. The realtor is unable to delete the pictures that I had uploaded because they were placed by owner. The realtor has our new pictures viewable through the MLS and any other site.

I am so frustrated with our PAID Zillow listing. Zillow is not allowing us to edit the listing, and is showing inaccurate descriptions of our home. Moreover, there is no way to customer service. I have tried emailing, calling for weeks now with no response. I even tried deleting our posting and paying for a brand new listing, but instead they just reposted the old, inaccurate details again. I wish we could reach the same number of renters through other Great services like Avail, but unfortunately the largest pool applies through Zillow. Don’t expect any support from this horrific company.

Will not update their site for six months now. My property is inaccurately listed with a real estate that I am not working with. I have tried for months to contact them and still no contact! My property listing is sparse and stuck with false information, and no way to contact me. Affects the listing and selling of my property greatly. This is a widely used tool to look real estate up. It is a subpar listing and has the contact information wrong. I have tried to contact Zillow via phone, customer service, complaint via their website... and nothing. Apparently and unfortunately there is another company that is also doing the same thing. It is a nightmare.

I was solicited by Zillow to let them quote me on buying my home. I provided all the information and they said it would be a couple of days. Weeks later I get an email stating that they would not be giving me an offer??? No reason given. I complained and the "Zillow estimate" on their webpage reduced the value of my home by $30K in retaliation.

This resulted in a devaluation of our home by 80%. After contacting them through their automated system, they removed the details of the sale but the lower valuation remains months later. After 8 attempts to reach them and continuous emails and posts on their site still no change. I attempted to reach out to their President on LinkedIn with a message no response. It's obvious this company is nothing more than website and database without any human resources. Why have they survived this long? Free is not for me, because it comes with no accountability!

We put up a rental listing. Found a tenant with ok credit score report. Used Zillow’s lease agreement. However, it turned out to be a nightmare. Bad tenant and when I contacted Zillow to see if I can leave the tenants review to alarm other landlord, they didn’t respond quickly. It took them 10+ days to respond. Same as when I had leasing agreement questions. It was free services I used, I wonder maybe you paid for their upgraded services, they will take your request more seriously.

I had my home listed for a while with Zillow. I called them to update my photos from the MLS. I had a new realtor and wanted my fresh new pictures put up and my old ones taken down. For three days I called them and 4th day I emailed them with absolutely no response. They need to get their act together and the other thing is they do not put a value on your home properly. For now I would suggest people to stay away from them till they clean up their act.

I am searching for a one family house in Long Island, NY. I'm pre-qualified and want to put down 20% of the price. So far every time I inquired about a property and I was lucky enough to have a sales person to reply, I got the same answer. The particular house I liked was already in a contract or somebody made an offer. I feel that they have the houses posted as a bait. The only time I was fortunate enough to set up to view "similar" houses they were much more expensive and not what I was looking for. I am done with ZILLOW, it's a scam.

I would like everyone looking for sales or rentals to speak with Silvana **. From the moment I met Silvana I knew everything would work out with an apartment rental. Silvana is so very KIND, professional, thorough always on time. She gives you all the information you need and takes the time with her research and answers all your question with grace and ease. Silvana makes a stressful situation like moving so reassuring and enjoyable. Silvana is absolutely one of the best realtors and women in this field. I just can't say enough great things about her, other than she is incredible. Thank you Silvana. Please consider her for any and all your moving or buying needs. You will definitely enjoy her company and the experience. Laura

Lauren Rosin Realtor was our agent, we were on Zillow. Lauren Rosin left our 1.2 million dollar home unlocked and unsecured on 4 occasions. She refused to let us out of the contract, spoke disrespectfully to my father. I posted both a Zillow review and Google. Lauren replies I never met or represented you people. I replied with the photo she took of us on the client greeting card proving that she does know us. She threatened my father if post is not removed I will lock you into this contract. I explained that was blackmail.

Zillow Offers is a scam. I only write this review to help others avoid my $27,500 mistake trusting this scam artist. On 8/15/2019 I asked Zillow for an offer on my house. I needed to sell my house fast because I found anther house I wanted to buy and did not want to loose it. It was a great deal and was bank owned. On 9/26/19 I finally received my offer. The offer was very low but I still wanted to close on the other house. On 10/13/2019 there was an appointment to go over the offer and how someone to look over the house.

Supposedly Zillow has up to 72 hours to verify a FSBO listing. They are supposed to call and verify. I tried to list almost a week ago. I've opened 3 cases since then with no reply. I have searched everywhere for a phone # to call and there are only #'s answered for "premier agents," not regular consumers. Huge disappointment at a time where frustrations are already high and showings/marketing are difficult.

I am trying to sell my condo. Zillow has the wrong address tied to the pictures when someone searches my address, has wrong street view and pricing comparison is to the wrong address not my address. It is over 30% lower that it would be if in the right address. They were contacted many times and do nothing. I am losing potential buyers due to their negligence and am contacting a lawyer. They don't seem to care about such significant errors.

Zillow is a crap and **... website, it estimated our property over $100k bellow real value, it zestimates very similar and comparable properties over $100K more, wonder why? Even properties with lesser value are rated higher than ours, what is Zillow gaining from devaluating others properties? Hoping someone who lived in the stone age to believe and sell their property to Zillow below the fair and real value? What a scam website. Stay away. Don't let this company disappoint you, reach out to your own local agent, the managers must be fishing for your assets.

If you're considering a home purchase from Zillow -- BEWARE! I purchased my home, and while the initial impressions and cosmetic details were nice, there have been a plethora of major underlying problems. Zillow sold me a "lemon", and due to their "methods" of skirting around disclosure statements, many preexisting problems with the home were disguised and did not become evident until after I moved in. To name a few: HVAC system failure, almost all cabinetry required replacement slides and hinges, a plumbing leak was "hidden" because shutoff valve upstream had been closed. Almost all ceiling fans are extremely out of balance and will likely require replacement. A multitude of other problems have begun to show up, and in short, these issues have cost me a small fortune that I was not anticpating upon moving into a relatively new, supposedly "turn-key" home.

Zillow's Zestimate has been changed at various times from $249,000 down to $197,000. Contacted Zillow directly being put off stating the Computer has control and finally being told I should contact a Lawyer. I checked Redfin's site and their Estimate of $249,000 has been reasonable for the Sales in my area. The house acrossed the street just sold for $400,000 with less square footage. My house hasn't been totally renovated but has had numerous upgrades and Improvements. The price I'm asking for my house is $254,900.

The new build we bought was already listed on Zillow for sale. We did not use a Zillow agent rather a local office which apparently has a contract with Zillow for all of their listings. We did not know that. I have written Zillow 3 times to remove our home from their site as it is not for sale now. The first time I contacted them the price listed for our home was 294,000. Three days after contacting them the price dropped 20,000 to 274,000. I again contacted them by providing everything they asked for, stating, I want my home removed from your site and explained what had happened with the price plunge. Again no reply from them, I contact a third time by email and phone still no reply except my house is now listed at 264,000 and remains on their site despite my protest.

I was a "Premiere Agent" with Zillow.com for three or four years. The first year or two I paid between $200 and $600 dollars per month to receive real estate buyer prospect leads. I was very happy with the service. Fast forward to about a year ago. The lead quality fell off a cliff and I received nearly zero leads most months, whether I paid $50/month or over $300/month. When I did receive a lead, the quality was awful and I have not converted a single one to a sale. Twice in the last six months I was charged for lead "Connections", that's when Zillow connects a waiting telephone hot lead directly to you, however, both times the line was dead. When I complained, I was told, basically, 'Well, you're not spending enough and you're not worth our time.' I do not recommend zillow. In spending over $1,000 in the last 12 months for their advertising, I received almost nothing in return and closed nothing on the pathetic scraps that were tossed to me.

Zillow appears to inaccurately estimate some home values based on old comps and using select lower priced closings and not all comps. For example they have used homes with no updating, no pool and no solar and given those higher values than our house with extensive updating and an owned 9.3 kw solar worth $$$$. (Wow sellers no need to spend thousands updating your home as Zillow gives that zero Or little value.) Some of our comps used by Zillow closed years ago. They can not say we don’t have recent comps as we do but they only used the lower priced homes and many with little or no updating.

What was agreed to: One particular ZIP Code, Premiere Agent. $300 5 to 6 live calls and 9 to 10 leads a month. Will add 10% Bonus to start (first month or two) to see if we’re interested in the contract. 6-month agreement. Zillow Live Call - (206) XXX-XXXX. What was received instead after they took $300 - 4 unqualified calls and 2 leads in writing. I ended the contract and asked for a refund based on their breach of contract promise. They refused and said they never promised what I wrote down. They also never send a contract at the beginning, and when I tried to reach out to them at the beginning, for three weeks, they never responded. After contract period was over and they had their money, they finally responded. *I would most definitely warn others of their service. They are a scam. The Zillow employee I used was Matt **, out of Colorado.

Their website is HORRIBLE, as is their customer service and REDIRECTED path of contact disallowing direct agent conversations. This site is OBVIOUSLY set up to unload unwanted homes.

Zillow is the biggest scam for realtors! The leads are terrible and I was paying a ridiculous $160/lead! Realtors, stay away from Zillow at all costs! EVERY other platform out there will be cheaper. I can't believe zillow is still in business!

After trying to call and talk to someone, so that they could explain the discrepancies and issues on their site. I was contacted by one of their reps named Jio via email. They have gone back and forth with me regarding Zestimate's algorithm, which is flawed as Jio admitted. I am not sure how or why anyone would want to rely on an algorithm to lookup property information, property values, etc. when an algorithm is flawed and not even a true estimate. I have requested to have my property information removed from their database as it is inaccurate and there is no way for me to accurately correct it, being that it is based on a flawed algorithm.

I am a real estate broker and I have been trying to contact Zillow for days regarding my previous listing. Zillow is syndicating my listing as being on market for over 270 days. It is using data from when the property is previous listed with another brokerage. I have updated the property and relisted. Due to this error my property is last in the area and is not populating as a new listing. Zillow is not answering calls or emails and using the coronavirus as the reason. A phone call or email can be done remotely. Zillow also owns Trulia which is the second most viewed site for home buyers. My listing is not getting the proper exposure and I am at Zillow's mercy until they decide to answer customers. Highly Frustrating.

Zillow signed a contract to purchase my rental house in Phoenix. I had tenants in the house and, as per the contract, had to let them go before the closing date. However, 9 days before the closing, Zillow cancelled the contract due to Coronavirus (although, there was no such clause in the contract). As a result, not only that the house won't be sold and I wasted countless hours in the closing process, more importantly, I lost steady rent revenue which I counted on to help me pay mortgage, property taxes, insurance..., and it's almost impossible to find a new tenant in this pandemic situation.

We were sent an email two weeks before we were set to close that Zillow was halting the purchases of homes because of the COVID-19 virus. We were also supposed to close on a new home the same day. So two families were impacted as they had moved out of their home. We were offered two solutions, 5K for inconvenience, or they will list our home for free which makes no sense. This has hit our families in a major way.

Zillow came out and evaluated my house, made an offer, and we signed a purchase contract. Then, less than 3 weeks before closing, they backed out due to a "pause in business". Meanwhile I am under contract to purchase a new house and am stuck! Their response "we'll give you $5,000 for the inconvenience". That doesn't sell my current house so that I can close on my new house. They are financially destroying me. I will NEVER recommend them to anyone. Poor business practices and they don't honor their contracts. They have no sympathy for the people they are screwing over.

First of all, people understand that when you call a Zillow, you are calling to be put in touch with the realtor who has paid to advertise on Zillow‘s site. We buy the ZIP Codes. I had paid for this advertising for five months, when my credit card expired. I received a call from the account manager who manages my ZIP Codes. She told me that my credit card had expired and that there was more availability in my ZIP Code. I updated my credit card, only to be charged, but then realized I was not given that additional ZIP Code. They dropped the ball.

My bank and Zillow website appraise my home in Littleton Co. at $450 thousand. The Zillow cash offer only $363 thousand, after lowball offer minus fake repair bills. Then, we notice their "inspection team" which is nothing more than some young fellow dumping rocks on our back deck, taking photos of that. Tracking in mud on his shoes on the carpet, and taking photos of that. You get the idea. Then we get handed a fake repair bill of 16 thousand dollars. They wanted 8 grand to replace the roof, and the roof is only 2 years old. They wanted 4 grand to replace the furnace, and this furnace is only 19 years old. The rest of the repair bill minor cosmetic stuff.

I went to Zillow.com to look for an apartment. I never filled out an application whatsoever nor did I give any of my payment info to them so how I got charged 29 dollars os beyond me! I filed a claim to get my money back. I'm hoping they cant do this to anyone else! Will never use zillow again.

I have 3 different apartment ads running that I paid for (I am a building owner). I am having trouble navigating site. Also I am getting calls for people looking for other things thru the Zillow phone app. I left 8 phone messages and 2 emails this week asking for a call.

I have tried many times to give Zillow a chance. They Lock you into a 6 month contract. Their leads are very weak and hard to convert or even get to talk to. With an average price of over $50 and as high as $98 for each lead. Leads come in at 11pm, 3am, 10pm which are no good to convert because you got to call these leads right away to even have a chance of them answering.

Paul ** at The Rose and Womble Agent was incredibly helpful when my husband and I suddenly looking to buy a home. Everything was explained and the process was made so easy. Would definitely recommend The magnificent real estate Agent. He worked for us way above and beyond his duty as a real estate agent.

Cindy **, from RM Duncan, is a darn good realtor. She's very knowledgeable and patient, always willing to help. I highly recommend Cindy to anyone, who is looking to purchase a home. She is the Bomb, I really enjoyed working with her. Thanks for everything Cindy!

We looked into selling our house to Zillow. Most of the reviews said they draw you in with a reasonable first offer then after their inspection and repair estimates they adjust their offer to a ridiculously low number. That was exactly our experience. They first offered us 190k for our house but I knew it would be lower than that after they inspected it. I figured based on what I know about the repairs we need and their cost, the lowest they could possibly go would be 172k. And that was in an absolute case scenario. Well, they came back with an offer of 158k. Their inspection came back with the absolutely most insane repair requests. They listed things like "fix the pool heater." We don't even have a pool heater! They said "remove the pet door in the garage." We don't have a pet door!

What an amazing experience in selling my house. Kasey ** came prepared for our initial meeting --- with price comparisons on other houses that sold in the area. After agreeing on a fair price, Kasey listed the house. It sold the first day. Closing was within three weeks and went smoothly. I would recommend Kasey to anyone.

I wrote to Zillow to explain there was an error in their Algorithm. My house and the house next door are identical. The floor plans are just flipped. The only difference is an easement, which is accounted for in the property tax statements, that are also identical. They sold within a week of each other, mine sold for a small bit more because of a tiny bit more privacy, and more usable outdoor space, yet Zillow shows that house having a $85k greater value. There clearly has to be an error in their methodology, so I wrote to tell them.

There are houses that are being listed after there is a pocket buyer. WHY give false hopes to people. People come to Zillow to see houses on sale. If the house has already got a buyer, WHY list it?? I liked a house. Was on market and when requested a showing immediately, was told that there was a pocket buyer. That too they posted the pictures of the inside of the house. It is not fair to people who are genuinely searching for a house. Zillow and agents should not list a house for which they already have a buyer. It feels more like mocking at people who are trying to buy a good house.

Zillow offered to buy my house for 278900. Minus their costs and repairs. 4 days later when we get the contract they decided only to offer 270000. Minus their fees and repairs. When questioned about the 8000 dollar discrepancy all they could say was we relooked at the comps. So in a fast growing market they decided to drop me 8 grand and bottom line is take it or leave it. Not a happy customer at all.

All of the information is correct on Zillow, yet it has my home value $200,000 than its true value; I am an appraiser. A smaller house one block away on much smaller acreage with fewer outbuildings etc., sold last year for $505,000, they are now zestimating that house to be worth $555,000, yet are stating the value of my much nicer house and acreage to be worth only $365,000! Disgraceful! I sent in a dispute only to get an email stating it is their "algorithms", but if that is the case, then the same algorithms should also determine the house one block away exactly the same, and my home should be worth then $580,000 or more in comparison. I will fight this and hire an attorney if necessary as it is harming my ability to refinance my home! UNACCEPTABLE!

I was looking online & found a "for sale by owner" listing on Zillow. I entered my info to get more info & got a text from "Alex" of Zillow asking if I can take a call & did. She conferenced me in with a local realtor. I then asked her why it was listed as for sale by owner & she said, "Oh no this is the realtor." Realtor asked me for all my info & said she will call me in the afternoon to show it. Never called. I decided to dig in & found the owner's info & called her. She NEVER hired a realtor & she stated she got 5 calls from realtors that Zillow hooked her up with. So Zillow takes your listing & SELLS it to realtors even though you explicitly requested to be listed by owner. My first & DEFINITELY my LAST with Zillow.

Two months ago I started using the Zillow website to market and lease my apartment communities. The Zillow website has far exceeded my expectations. The monthly cost of the service for advertising our companies apartments are recouped with one lease. The Zillow rep I have been using, Jon, is friendly, helpful, knowledgeable and promptly answers my questions and returns my phone call.

We just bought an apartment that was owned by Zillow. They were horrible to deal with. They promised to give us 2k and then later changed the contract and used vague terms and not the typical real estate terms to pull out of giving us the 2k. They were almost impossible to get in contact with the entire time. Our realtor couldn’t get in contact with them... and when she did, she was always dealing with a different person from Zillow. Our realtor said dealing with Zillow was super painful and frustrating. I do not recommend buying from Zillow, they try to cheat you of money and are not fair or easy to deal with.

MY contract with my real estate agent is about to expire and I went on Zillow to see what they would offer. They sent my offer to my agent without notifying me! I got random text messages from zillow asking if I wanted to accept the offer and the zillow advisor I was given on my offer was HANNAH. Your Zillow Advisor Hannah is here to help. Email | Call or text **.

Never finance a home through Zillow. They make purchasing a home one of the most painful experiences ever. They make you send the same paperwork over and over again apparently not reading what you send resulting in the repeated requests for the same document. Showing no one in the department has a clue as to what they are doing. They double and triple charge for services which if we did not have a lawyer to review every part of the paperwork would have went unnoticed. Finally the closing. They give a different closing date every time they speak to you. At this point we were on our 6th closing date and in true Zillow style there was another issue with paperwork and again they requested another document they have already received. So at this point my spouse and I have decided to back out of the sale resulting in the loss of the purchase of our home. So please by all means avoid dealing with Zillow for financing.

They keep sending me alerts for townhouses and condos even though I have my setting for houses only, and they send me alerts for houses that are way above the price limit I have set. What's the point of being able to set parameters when they don't pay any attention to them! It's so annoying! Plus they don't list half the houses that Realtor.com has. We also don't like that it's set on portrait instead of landscape like realtor.com. I keep having to turn my tablet from one to the other when viewing the info page then the pics. I'm old! My hands and wrists don't work as well as they use to and it actually gets painful just to view things on Zillow! It's just plain annoying on many levels!

Initially the 'boys' at Zillow were positive and helpful. However it went bad fast, and got worse. There were two Zestimates in their system for my home, over $40,000 apart, and of course they used the low one. They claimed there were mobile homes near mine, on Barkley street, and said that hurt my offer. There is no Barkley street in my town. They did not care. The home evaluation said the second floor had been replaced and was 'wavy'. The carpet was wrinkled but was fixed. Then they could not produce the actual report from the evaluator to confirm the problem with the floor. They never explained how there were two Zestimates, or the error on comps or the error on the flooring. This is not professional, let alone trustworthy.

I looked on Zillow recently (1/3/2020) to look for deals on purchasing a single family house. I checked on different house for sale websites and most house were selling the same properties as Zillow for 30k less; Make Zillow your last option. Do your research! Look at all realty sites before purchasing; you will definitely save a lot more money. Good luck on your house hunting journey!!!

Two days before closing they said they were cancelling contract because they didn't like the new roof that was installed. They always wanted $8,500 to replace it. We went thru our insurance and did not have to pay their amount. They had been trying to get more money out of us. They also wanted a certificate that stated the warranty. We could only produce multiple letters stating a 5 year labor warranty. That was not enough for them.

Our Zestimate has been over $100,000 off for over a year. I have attempted to resolve this with them over the phone, they never answer, only leave us a message recording. I have emailed them in full detail my concerns, with a pdf of a recent appraisal and comps to support my numbers...still no response other than a canned email saying they won’t manually look at an estimate. What good is your system if it is almost always wrong?

The process to sell the house with Zillow seemed simple and straightforward. The staff was courteous and professional. The original offer was fair. Their gimmick is over-inflating and making up adjustments after their inspection to justify reducing your original offer, in my case by more than $20K. My house, while used is in mint condition and was purchased only 6 months ago. During our very thorough inspection of about 6 hours prior to purchase, we asked for no adjustments as the house was already in good condition. Since then, we then added a few upgrades and painted the entire house inside in a very nice light grey. Now Zillow comes in and claims about $20K+ of frivolous adjustments which included "Interior Paint", "Replace Doorbell", the house has a brand new Ring System and "Replacing the Carpet" which we have none in any part of the house. These among many others that were ridiculous. Don't waste your time!

My real estate agent Ryan was amazing. He had so much patience with me. I get anxiety so easily and was always available to answer any questions. Every day I was getting updates on new homes. Thanks Ryan. My family and I love our new home.

Very disappointed with Zestimate. Emailed them, told them they have the wrong information listed, the zestimate was wrong. Said 3rd party uses tax records, not on my property, they are off by $450,000. Told me they are updated regularly, mine has been wrong for 2 years. About 3 months of the last year it was almost right now it just shows the value of my land. Not a good site to use.

After completing the online paperwork it took over two weeks to get an offer. The offer was well below market price and then they hit you with an almost 12% fee. They are stealing properties at these prices - who would sell them their house? After I did not respond, they contacted my agent who I was no longer under contract with to bully me into accepting their offer. Unethical!

I wrote a negative review about a buyers agent to be posted on Zillow.com. The buyers agent scheduled a showing via the Showing Time App, and was a no-show. Zillow "rejected" the review even though it was factual and it contained my opinion on the agent. The text: "We have blacklisted. She is no longer welcome to show our home. She made a showing request as a buyer's agent via ShowTime on Dec 6, and was a no-show. For each no-show, we spend 45-60 minutes straightening up and cleaning. By not showing up, wasted our time. Don't let her waste yours. We recommend that you find a different agent." If you look at the pattern of reviews on Zillow, the number of "5"s vs 1-4s suggest a widespread suppression of negative reviews. Don't count on Zillow for unbiased, accurate reviews.

Willers ** was attentive, punctual and honest. He helped my husband and I find the right property for us. He was easy to work with, friendly and truly cared about our needs and wants. He found answers to all of our questions, even when he had to consult on details. It was refreshing to feel like our requests for further information weren't just fluff in the wind. Because he was professional and showed genuine caring to find us the right fit for our new venture, I would definitely recommend his services, he is more like a friend trying to please his client, he listens and he went above and beyond for us.

Zillow allows false reviews regarding rental agents by tenants that the homeowners find to n= be undesirable.. Sometimes there are posts from people you havent even met.. The only time they will address this is if you pay them as a premier agent.... They are inaccurate on everything and they take money from people who dont realize that the applications they fill out are not accepted or even seen by the listing agents and the apartment... Zillow is the worst.

There aren't very many good reviews regarding Zillow offers, however my husband and I had a very positive and seamless experience. We received what we felt was a fair price for our previous area and were able to move out of the state within a month! We had a more difficult time with the home builder in our new state versus the experience with Zillow. I think people feel their homes are worth far more than it's actually worth. Just my personal opinion!

My real estate agents were flipping houses. Broke the legal real estate laws and and sold us a home under false lies and Zillow refused to allow the review. I never received the appraisal or disclosure before, on or after the closing. I was lied to and told I had to use their own home inspectors which lied. I bought my first home September 25, 2019 from real estate agent flippers and liars. I hired my own lawyer after moving in the home that told me to report them to the Attorney General and realty board. Zillow refused to publish any bad reviews about my agent event though he broke the law. Sincerely, Jill **

It was such a pleasure for us working with Dean ** through our home buying process. He is professional, personable, and very dependable. Dean was a great help in all areas and we would recommend his expertise in buying or selling a home.

The process of selling was pain free but we were nickeled and dimed to death. Over $20k in fees and another $20k reduction for upgrades they said the condo would need. Ok, it get it, don't like it but I get it. The part that I hated with a passion was the $500 we were charged for not removing the trash from the curb when we told the agent we were at the mercy of the county. We placed the trash at the curb and contacted the county for pickup. They came 2 days after we called but the Zillow agent couldn't wait and deducted $500 from the final payment to us even after we told her many times the county was coming to get the trash.

Rachel ** of Jose Medina & Associates is extremely nice, helpful and very easy to work with. She is extremely knowledgeable in her field and I would highly recommend her to anyone who wants to sell their home. Our property sold the first day listed and her team was extremely helpful throughout the entire process. Any questions (there were many) were answered with kindness and taken care of immediately. I can't say enough about our most positive experience.

After many years of looking at Zillow.com listings of home estimates, and thinking they were accurate, I can no longer to do that. An example is my own home, which in the last 21 days has dropped nearly $50,000. Now, yes, markets can change and they say their Zestimates are based on comps of recently sold homes in the same area. That would be normal. But in my case. ONLY my home dropped in value, NOT any of my neighbors', whose homes are same age and same or smaller in size. Home across the street with no garage and smaller, are showing up $40,000 more than mine. And nothing has changed in the neighborhood, or to my home. So why was MY home singled out?

My home was valued by Zillow ~$50,000 less than for what it was appraised. When I refinanced, I had another appraisal done, which agreed with the first. When I sent this to Zillow, they refused to correct the error, stating that their valuations are computer-generated and cannot be altered. So my legitimate appraisal with a live body is worth less than demographic data, from their reply. I question how accurate their information truly is after this experience.

Zillow marked my house not for sale then dropped value from $89k to $60k overnight!! My property is ** 8400 sq ft. Spans the width of 2 in front, 2 on side, 3 in back, huge workshop, all brand new roof, gas plumbing, electric, clear title warranty, deed, taxes, paid, no liens, no loans, no mortgage, very large fenced front and back ards, 4 truck off street parking, fenced, double storm windows, new paint, no lead based paint, glass top electric stove, refrigerator with water and ice, indoor workshop, has concrete floors, built in shelves, its own storage, 2 entry doors and electric garage door access. Can rent ad apt $750 month + back room has half bath and outside entry with porchlight as well as inside entry can rent for $750 mo. 20 pics on Zillow. Realtor Remax has aerial view and value est $88,800.

Crooks! I wanted to see what they would offer. Before the Zillow offer my Zillow value was $425,000. After the Zillow offer it was $386K which was roughly the same as their offer. When I asked why they appraised it so low I couldn't get a straight answer. The house two doors down just sold for $425K and it is smaller and not as nice as my house. Now that I want to sell it myself they will not put it back to the original Z estimate so it shows at $386K on Zillow and people use that number to assess value. Total crooks and now they have screwed me out of $40K. I wonder if anyone has sued them over something like this? Do not use the Z-offer unless you want your home devalued.

To my surprise they emailed me back and fixed the problem. If you can’t find your house email them and ask them for help.

Zillow has for some unknown reason listed my home as a pre foreclosure sale. This is totally false as there is no mortgage on the house. There is no phone number to call them for an explanation. This company should be investigated and reported to the state attorney's general office which I plan to do.

Zillow is not keeping homes, for sale, updated on their website. It's sad because I used to be able to rely on Zillow but now that they are trying to purchase homes, it seems they don't list all the homes for sale. There are homes for sale all over the place that do not show up on Zillow. Maybe they don't want the competition so they don't list your house because they're interested in buying it.

I have had my house for sale for 6 days now (since 10/22/2019), and Zillow refuses to update my listing correctly. My agent has submitted my listing to Zillow and has tried to contact them every single day, and they refuse to answer. Every day something on my listing on zillow changes (pictures, descriptions, features, price, etc.) but not once has it ever shown as being for sale. They even show my house as being sold 10/26/2019. This is ridiculous, and poor practice. They are purposely screwing with my listing. What do they get out of sabotaging my listing? There needs to be repercussions for their actions.

Zillow's website offers numerous parameters to fine tune your real estate search, but they do not work. The result is that many houses for sale do not appear. Request into Zillow for assistance yielded the usual "check things on your end", in other words "we won't fix our problem, too bad for you". Strongly recommend using another site.

I have a neighbor that put my house on Zillow.com with a nasty description of... "An old worn down shack in need of paint job. Floors sag because of a morbidly obese pig walking on them all the time. Also a sewer smell because of constant vaginal infections is in the air. Otherwise a great starter home. What I Love About The Home. That I have cameras and audio in it that can see in other's homes". Now I am asking them to remove this and they are asking me for proof it's my house.

I decided to update my home information in Zillow to see the value of my home because I am planning on selling in about six- nine months. I thought I would move earlier if I had a serious buyer. Zillow has an option of make me move for sell by owner. I never agreed to be contacted by an agent. I had my phone number on the site for about three days during that time my phone was being blown up by agents calling wanting to sell my house. I removed my number that was July 2019. October 2019 I still am getting several agents a day calling to sell my home. DO NOT EVER PUT YOUR NUMBER ON THE SITE!!! I'm thinking of suing from the endless harassment.

I received an off of market value on my house 3-4 days ago. Zillow sent someone out to the house to inspect it. They found nothing wrong. Then 2 days later, Zillow called to review my final offer. First of all they said "You have kept your house in very good shape." The Zillow people found nothing wrong with the house.... at all. Then they said, even though they were still offering the full market value, they would take 12% (OR 50,000 DOLLARS) for.... what???? I asked them why. Zillow said they weren't sure when they would sell the house a month of more down the road so they were "guessing" as to how much they would need to sell the house.

This system is not working, I invested $600 to get leads, and they didn’t process what they offer, if you are a realtor, don’t use this system, the people that they call me are shoppers, no buyers, the buyers are going directly to the listings agents, the buyers are not crazy.

I listed my home on Zillow as FSBO after it was with a realtor for a couple of months. I listed it well below market value because I needed to move. Between September 30th and October 1st, they lowered the value of the house $174,000 for no reason. Nothing had changed at all. When you question their value based on the county assessor's value and a real estate appraisal, you get a form e-mail telling you about their algorithms. There is public record information that disputes their figures. There's no factual basis for this at all just so you cannot trust their estimates at all; trust the realtor's comps or an appraisal.

One year after I bought my home, I wanted to remove the pics posted on Zillow. As soon as I did this, the Zestimate dropped 25% by 500K. Really surprised I checked if we are in sudden real estate crash but no such issue with my neighbors homes or the city median. I waited a week and then put the pics back, overnight the value went back up 500K. A week later, it dropped 500K again. This time I just went into owner view and hit update without making any change... yep you guessed it... value was back up. Their software is buggy and like it or not, they influence buyers and sellers alike with misinformation and misleading data.

Decided to try their application service. Potential tenant submitted application, paid (the charge went through), I never received their application via Zillow. Tried to contact Zillow customer service and opened several tickets, they never replied to me. I wonder how many other applications didn’t go through and I lost the business? Very disappointed.

While helping a buyer client buy a home that was a Zillow-Owned property, we encountered a couple of paragraphs of their required contract addenda that negate all of the buyer's rights under the contract. Paragraph 12 of the Terms and Conditions Addendum pertaining to Breach of the contract, states that "Buyer waives any rights to seek specific performance of the contract or to pursue any other monetary damages against Seller." (other than a refund of earnest money).

They want to force you to view the auction house even if you unselected this feature from the menu. It seems that they want force you no matter what to view their auction inventory. That's why I prefer Trulia.com. They are not that invasive.

I have been trying to find a home on Zillow for three months. During that time, I have encountered apartment complexes that don't have any apartments available; property managers that do not respond; and then there are those that do respond but do not show up at the designated time. To make matters worse, I have confirmation emails and texts from who I believe are legitimate responses, only to find out that they were not legitimate. This is most disheartening as I have taken off countless hours from work during this time, only for it to be a waste of time.

My Zillow zestimate showed $399,000 for my home which my last appraisal was $415,000. The home has appreciated 12% since then and as soon as I asked them to make a offer my Zillow zestimate went to $319,000. Do not ask for a offer from this company. They will hurt your sale. Luckily I am not in a rush to sale and most people who buy a home at this price will do their homework.

Listed my condo for sale on Zillow, and so sorry that I did. The day after listing it, my neighbors decided to buy it - and NO they hadn’t seen it on Zillow!!! I've contacted Zillow numerous times, asking them to remove the listing. That was weeks ago and my condo is still showing for sale. So much time has been wasted answering calls and explaining that the condo has sold and that I can’t get Zillow to remove it. Come on Zillow - just hit delete. How hard is that? If you don’t know how, ask Hillary.

At one point in time I used Zillow to shop homes as it seemed easy to view pics and facts on a home. After going through the home sale process, I realized how inaccurate the Zestimate actually is. I noticed a number of things wrong with the Zillow listing and attempted to update. Unfortunately, you cannot change the neighborhood Zillow has your home associated with when comparing to other home values. When I reached out to Zillow re the value being way off and noticing they were reporting the home in the wrong neighborhood, they asked me to provide them with an official map showing the neighborhood boundary lines. I sent them my county's official website, which states clearly with our property parcel id# the neighborhood we are in and pay taxes based on. I sent a link with the interactive map that shows our home satellite view.

My house is not for sale, however, it is listed as new construction and for sale! Stony Brook "Road", not "Ave." I have asked Zillow repeatedly to correct this listing! Where is the customer service? Where is the accountability? I succeeded in getting this corrected once, only for it to pop up again! My house is 180 years old- not "built to suit" New construction. Zillow is inaccurate and has NO customer service.

We submitted our house for a Zillow.com offer. They lied about what they look for. They told us not to clean up that it was fine. Their appraiser took pictures of dirty cabinets and said that they needed to be painted/refaced, when they only needed to be wiped down. Their guy lied to my husbands face about what he was looking for. Then on the offer he claimed the same things needed to be fixed over and over in his "Report". They wanted to replace all of our floors because they don't match, but it is the type of bamboo flooring. They told us they were only looking at the working order of the house to make sure it was functioning, and then they put in their estimate that they wanted to replace our brand new water heater and pan. The water heater was replaced last year with a brand new one. The pan is new as well.

If the house is owned by Zillow, don’t walk away... RUN! My husband and I have both previously purchased homes before. I’ve been shocked at how inexperienced their team is, the contractors that they’ve hired to fix the issues with the house are cutting corners like crazy, making the whole process take 3 times as long as it should. If the work had been done aboveboard or done correctly we would have been moved in already.

Zillow recently changed their algorithm for making their estimates, and with my home and several others I saw there is a significant error in it and after weeks of trying to deal with very poor customer service I cannot seem to get it corrected. In one day when they instituted this new algorithm the estimate dropped by almost 50%, making it inconsistent with not only the other companies but their own previous estimate. Not only that but more shocking, they put in a completely made up previous sales price and date that must belong to another home because the date was a year after I bought it (and haven't sold it since) and a price more than 75k less than I paid. Looking at the graph of estimates says it all with this marked one day drop. And it's not just my home. Redfin's current estimate is 600-640k. According to my agent even that is low. But zillow's is now 388k, when a day before they put in this new algorithm it was also in the 600k range.

We put our "for sale by owner" house on Zillow. It had inaccurate information from before we bought it, and when we made the corrections and added the upgrades we had done, Zillow changed the estimate to $374,000 - which is just about correct for the market and the house - 2100 sq ft with 550 sq ft garage/shop, .23 acre property, fenced back yard, hat pump, brand new kitchen (studs out remodel,) 5 bedrooms, 2 baths, 14 ft beamed ceilings in living room, with cathedral windows, all double pane windows, wood floors, wood walls - NOT panelling, walking distance to schools, quiet neighborhood, metal roof. We priced it at $365,000.

Beyond overpriced! They added convenience but gouge you on the front and backside. Their home adjuster gives false information. Like new home condition they said needs multiple unnecessary unneeded repairs and have deceptive pictures in addition. I called them out on this and they were at a loss for what to say.

We posted our home on Zillow in August. For the first 9-10 days the Zillow Zestimate was right about in-line with our asking price. About day 10, the Zestimate fell $70,000 - well below our appraised value and the value of homes in our area. I tried desperately to contact Zillow to determine what had happened. After about five days and finding their phone number and leaving several messages I was told by "Phillip" that: "We recently launched an update to the Zestimate algorithm, improving accuracy across the country. As a result, some Zestimates increased immediately, while some decreased. The change you're seeing is a direct result of this algorithm update.".

We posted our home for sale by owner on Zillow. We correctly input our address but Zillow decided the home was in the next town. As such, no one searching for listings in our town would find our house. The only way to resolve issues is online so I sent numerous emails but "Brandon **" refused to acknowledge the mistake. To prove the correct address I sent copies of our deed, our sales agreement, our insurance verification and documentation from our county tax/real estate appraisal office. I even pointed out that all the other houses on my street that are shown on Zillow are all in the correct town. Still, he would not agree that Zillow had listed my town incorrectly and actually said that the other houses on my street must be incorrect.

OUR FAMILY posted house for sell on Zillow.com and in 5 day price of our house changed 3 times for no reasonable reason!!! From 202,000 to 251,000 to 200,000???? We got our own appraisal and get price over 50,000 more not only of professional appraiser but on REALTOR.COM also, but Zillow shown 50,000 less. What a SCAM!!! We tried to contacted them ,but only got automated respond ..it algorithm ,not us. If you don't know how to do it right, don't do it!!!

I live in a patio home community where literally every house has the same Square footage, age, layout and lot size. Somehow Zillow has my home estimate at $52,000 less than the other houses! Not to mention, I also put in interior upgrades when I bought the house new 2 years ago. I sent in a complaint and asked for this to be fixed, but they said it wasn’t wrong and that they use a complex algorithm. I call BS- I compared the info listed on my home with the others and it’s the exact same!

I thought it would make sense to see what kind of offer I would get for my house. I was in contact with what I would call a "solicitor" for three weeks. They schedule "a home inspection" which is ridiculous because they are offering to fix things that are not broken. Finally I get a text telling me they are going to call me in 30 minutes which I didn't get until they called me. The "solicitor" brings a "realtor" on the line to go over my final offer. I'm starting to get suspicious. I ask why a realtor? Basically where does this realtor come from? A lot of fake suspense and they offer $25,000 less than what my house is worth! The "realtor" is trying to sell me on what a deal I get for having them me charge their reduced fees 5.8 versus 10%. I have bought and sold homes before. I'd never offer 90% of what a house is worth. It's insulting and a waste of time.

I would like to share my experience with Zillow in regards to purchasing my home. They sent me a solicitation saying my home was worth 305,000. Then they sent me an offer to buy it so I completed the form so they could do an evaluation. The offer came back from them at over 297,000. I figured the loss vs their first evaluation might be worth it for a quick sale and also realized they need to make money too. But as it turns out, they want to make a lot of money. The next step was sending out some guys who spend two hours going through everything in your home and garage. I have many upgrades and all the major appliances, lights etc worked fine. The bottom line is they came back and said I would have to take off the price an additional $11,000 for repairs including replacing things that work fine. They also take 9% plus various other fees, and some other internal fees to come up with a final price of 257,000.

We contacted Zillow because we needed to relocate for a job and needed the chance to sell our home quickly. This is the biggest regret I have throughout the home buying/selling process. Shortly after contacting Zillow, I read reviews after the fact & immediately regretted having ever called them but I went ahead with scheduling the evaluation anyway just in case. I really wasn’t sure if they actually would decrease our home value.

This experience was horrible. It took almost 2 weeks for someone to respond to my online request. Everyone seems incompetent or uninterested. Not sure if they are just testing the market but after waiting about a month they said they no longer were interested in purchasing my home. They will BS you and then give silly reasons why they are no longer interested. Don’t waste your time!

Bob ** helped my family come together in a house that we all could fit in and in an amazing safe neighborhood in Sheboygan Falls! We couldn’t have asked for a better realty company handling our transition into our new home! Funniest guy ever kept my uncle and aunt laughing through the changes!

Talked to a woman at Zillow on 9/12/2019. Her name is Shelby. She told me I need a CMA to determine the value of my home before Zillow can purchase it from me. I get a call from Active Realty based in Corona, CA. They perform a CMA and they value comes in at $930k. Much different from the low Zillow Zestimate. When I ask how the Zillow purchase will work, she writes me, "No, your house will not go to Zillow. We are going to list it." I ask why? She says, "Your house is too special and therefore, we must list it."

UPDATED 9/26/2020: In 8/2019, I made the decision to cancel my advertising. A guy name Shelby then took it upon himself to threaten to close my advertising account. I was month to month was well within my rights. Fast forward to 2020, I came to find out he did just that. He suspended the account simply because I cancelled my advertising. Then blacklisted in the system not allowing me to advertise again. All simply because I did not want to spend. He called it the "non-Zillow way" and defamed me in the system to not able to use it again. In attempting to address, I was told by rep if you complain about Zillow - complain about their ridiculous rates or refuse to spend more when they ask they will simply threaten to close your account. In short, Zillow is blackmailing agent into spending more money, which technically is not legal in US.

Zillow's algorithm is horrible and not accurate! Zillow just devalued my home in one day by 18 percent! This is a huge amount of money! Is the sky falling? NO! Is it World War 3? NO! Did the stock market crash? NO! The only thing that is accurate about Zillow is that they do not know what they are doing when valuing the homes in their directory! This is hurting sellers because this will allow the buyers to screw with them for a lower price! Get your SHEET together Zillow! You're really screwing up!

They lie about the real truth of the value of your home and they will not adjust to what the real market is showing. Redfin is the only truthful value! They need to be sued for false advertising! Will contact to make them accountable!

I listed my property for sale on Zillow. They confirmed my identity by cell phone immediately, but they did not list the property. It is impossible to contact anyone at Zillow. TERRIBLE customer service. I listed the property elsewhere.

If I could give zero stars I would. Zillow dropped the value of my home over $50,000 overnight and raised my next door neighbor's $30,000 at the same time. Before this it was listed in value comparable to other homes in our neighborhood until this change. My home has just been renovated and my neighbor's has not. When I contacted Zillow, they just blamed a new algorithm and really did not seem to care. Was told this was an error with their new algorithm, but they could not look into it. Very poor business practices if they can do this and not even seem concerned. Zillow should not legally be able to show a Zestimate value of any kind on privately held property without having some responsibility to those Property Owners. I spoke with a Real Estate Broker and they feel the home value was correct before Zillow's new Algorithm. I guess whatever their Algorithm says is what you get no matter if it is inaccurate.

The Zestimate they show for my home is wrong. Their website says that comparable homes go for $219k but my home is 'zestimated' as $140k? That's nearly an $80k difference? No one could hope in Hades to get a house like mine for $140k. In May 2019, they showed a 'Zestimate' of $227k and just 3 months later it drops $87k to $140k? What are they doing? Even though I have no plans to sell my home (thank goodness!!!), this needs to be corrected. Either that or they should just STOP giving Zestimates all together.

Make sure you READ the contract. I was under contract for Ads with Zillow and After I completed my commitment with them they continued to charge me. The Sales agent assigned to me is JP and I spoke to him the month prior to the expiration of my commitment about my discontent with the ads and that I was going to not renew with Zillow ads. He is insisting that I never told him to cancel or that I wanted to cancel the ads. I did tell him I wanted to cancel and would not be renewing the ads. He told me I had to cancel the ads within 30 days. He also said that Zillow with automatically bill you after the expiration on a month to month bases... CRAZY! He also said that Zillow will not refund for any reason. That zillow has never and will never refund anyone... I do not recommend ZILLOW! They have poor business practices and pushy salespeople! And the zip codes are being OVERSOLD! Very Expensive! DON'T USE ZILLOW ADS!

Of course it is in Zillow's interest to low-ball the market value of a home they are offering to buy, and charge a service fee to make the offer unbelievably low. If you don't accept their offer, they will dramatically lower the estimated value of your home on their website in order to discourage other potential buyers. They also then change the information about your home with false information about square footage, number of bathrooms, etc, and do not let the homeowner edit the false information. You might think it won't hurt to request an offer, but it will. DO NOT REQUEST A ZILLOW OFFER!!!!

Bought awesome, unique house two years ago for $545k (a real bargain). Zillow just raised their ZESTIMATE to $610,000 so I thought I would request an offer from them. GUESS WHAT? $450,000 with a 10% fee.... HOLY COW! So $405k for a house they valued at $610,000. Just proves what real estate agents have been saying for years..... These ZESTIMATES are a complete crock of **. And that their offers of selling with no hassle come with not only a 10% fee, but a significantly below market offering price. JUST SAY NO. Don't waste your time. These guys are praying on uneducated and ill-informed consumers and should be shut down immediately. Acworth, GA. HOW RIDICULOUS CAN YOU BE?