Zillow.com Reviews

Liked a Zillow listing for property for sale. 5.4 acres in Folsom, LA. A Zillow Rep. connected me with an agent who knew nothing about property and said he would call me back. No call back. In the meantime, the Zillow Rep texts me to see if all went well. I reply no help at all. He asks to connect me with another agent and does and this agent says it’s a FSBO so he cannot help either. Get another text from Zillow Rep and I relay info given to me by agent and he then asks again if he can connect me with an agent????

My condo building has 72 units and 8 are the same largest model. Zillow has the value of these larger units far below market. The condo adjacent to mine they says is valued at $557 per sq ft while my unit they have at less than $400! My unit has over the adjacent one, HVAC, over 180 degree view over water and to Mt. Rainier. It is top floor, has no posts, has ungraded cabinets, clear story windows and 10' ceilings, and much more. The comps they use (condos in neighborhood and this building) do not have these upgrades. This situation would not a bad thing but my unit is for sale and their value could seriously affect my sale price.

Do not, purchase leads from Zillow. The sale people remind of a timeshare salesperson. They are very pushy and will say anything to get the sale. The Zillow reps do not provide you with a detailed information to make an informed decision. I spent $3000 with Zillow and received the worst service imaginable. I only signed up because I heard it was different. It’s not different spend your money elsewhere. Zillow is a pure waste of money and time if you’re a Realtor looking for a good lead source. I will never use Zillow again, ever. If I could make it happen I would not allow them to use my listing or my information. DO NOT PURCHASE LEADS FROM ZILLOW!

I saw a few new builds on the Zillow site. We called to see if available. We were told it was, until we disclosed we had an agent. At that point, the home is no longer for sale or the price has jumped from the price on the site. I understand the seller is trying to make a profit, however it’s unreasonable to say the home is no longer available after you just stated it was, because you do not want to split the commission. I have never seen such ever before!!???

Okay, 4.5% in fees no problem with selling your home with Zillow ~~~ BUT, beware of the added bogus fees for things like Landscaping, when I live in an HOA community that takes immaculate care of the property? Or, that my sump pump doesn't work, yet it is a 4-year-old home with a new sump pump that I tested with 2 buckets of water myself. They had this guy come out for two hours to inspect the home, yet he stated that the sump pump was bad without asking for water from my husband so he could legitimately test the pump. So, like anyone that rebuts these bogus fees, I replied to the Zillow Group about these bogus charges. They emailed me with their reply, asking if I could prove my sump pump works, so she could remove those additional fees.

Updated on 03/02/2021: Zillow is a loosely built, poorly designed and horribly maintained website that has no criteria for posting properties, screening real estate agents, checking for the validity of information or correcting major errors. I have tried for over a year to find a waterfront, vacant lot property in northern Michigan, Northern Minnesota or Northern Wisconsin. All of these areas have literally thousands of waterfront properties for sale but you will not be able to find one, learn FACTS about the property, find a WILLING agent to represent you or buy one. Why? Reread the first sentence above. At least one third, and probably closer to one half, of the properties they emailed me are NOT WATERFRONT PROPERTIES.

Realtors pay Zillow for only 5 star reviews. There are no negative reviews allowed to be published. Fake on many positives. Do not trust this site for anything legit being said on agents. Run far away from this site.

BEWARE and THINK ABOUT SUING Zillow!!! Their Zestimate Tool undermines and sabotages any discounts you provide to potential buyers. Your house valuation goes down with every discount/reduction. So buyers do not believe they are getting a good deal. My house valuation went down 7+% in 6 months while many of the 1000+ home in my community stayed flat. I suggest everyone who is selling their house to start collecting the valuations around you every week. If you see irregular patterns, think about suing. It is an easy case for anyone to understand and will easily side with you. Good luck!!

Listed our home FSBO with Zillow with an adjusted price of 309,900. Our home is approximately 2500 square feet which is larger than other homes sold the past 6 months in our neighborhood. Zillow gave us a zestimate of approximately $265k, even though our appraiser gave us a letter stating we priced our home correctly. Another home in the neighborhood listed for $326k received a zestimate exactly for the amount they were asking even though that house was smaller by over 100 square feet. I edited our listing to show additional benefits of our home to help the zestimate but to no avail, they will not respond either to phone calls or emails to discuss this or make the necessary adjustment. They are useless and I will pull my listing and pursue other options. My recommendation DO NOT LIST WITH ZILLOW, will only hurt your chances of a sale.

Found a home listed under Zillow and realtor Kris **. Showed that she had not sold a home in a long time. Set a 5pm appt. on a weekday after work. She showed up late, smelled of booze and could not walk or speak clearly. We were embarrassed and did not wish to continue past the front door. She haunted us for 3 weeks till I was flat nasty with her.

I have a well maintained 4 bedroom, 2 1/2 bath home, with pool, that Zillow had low priced at $304,512 in August of 2020. In September 2020, they dropped its estimate to $246,112. My problem is, they are setting low market prices - with no recourse. They say it's only an estimate, but the truth is you now have to go to extraordinary lengths to prove they are wrong. They do this with no requirement to explain or justify their actions. For most folks, a home purchase is their single highest investment/purchase. What are folks to do when a big unapproachable entity publicly devalues their retirement savings by 19% over the course of just 30 days? Keep in mind this is real estate, not the stock market.

Bought my 2,300 Sq Ft home for 138,000 four years ago. Zillow agreed with the valuation, and then raised that evaluation over the next 2 years into the 160,000 range. Then for some unknown reason they dropped my home value to $88,000. Even though every other company now lists my home in the $180,000's. I have reached out to them multiple times to correct this mistake. THEY WILL NOT RESPOND. HORRIBLE COMPANY.

Have used Zillow for years to advertise rental houses, but with the change to require us to go through Zillow for calls and texts (they now assign a new phone number "to prevent scammers"), calls are recorded, and text only allows the party to put in their e-mail address. When the service was free it worked much better. This change is requiring me to advertise rentals on other sites. I will not be utilizing Zillow. We no longer get the leads we did before the phone number change. No response from customer service.

Zillow's "zestimate" for my property, which is worth $330,000 according to a written appraisal, is $254,000. The neighbors' property, 300 square feet less and untouched since 1984 is also $254,000. Is this because Zillow is starting to buy homes and they want to drive values down? I complained and all I hear is CRICKETS. Not even the courtesy of a reply.

I purchased a home in May of this year listed on Zillow. From word go, it was awful. Had to negotiate for all kinds of things left undone. The worst is not connecting the microwave vent hood to the outside. Closing would have been a nightmare but my agent saved the day. Zillow has no office in Houston to serve clients. You have to take a stack of about 100 sheets that you print yourself to a notary, have them notarized, scan them in and send the paper copy in to them. They will not accept a check at closing, it has to be electronic transfer. After closing, I was not given a key to the mailbox or a garage door opener. I had to purchase a closer and program. The key was obtained by going to the post office and requesting a new key which required installing a new lock. If a house is listed on Zillow run as fast as you can.

We listed our home For Sale By Owner on Zillow. Shortly after we decided to use a realtor and he said we would need to deactivate our Zillow listing. Zillow refuses to deactivate it. The MLS photos do not appear because Zillow will not let me, the owner, delete my For Sale By Owner listing. When I try to deactivate/delete the listing a message appears that says, this listing is now on the MLS and can only be controlled by the realtor. The realtor is unable to delete the pictures that I had uploaded because they were placed by owner. The realtor has our new pictures viewable through the MLS and any other site.

I am so frustrated with our PAID Zillow listing. Zillow is not allowing us to edit the listing, and is showing inaccurate descriptions of our home. Moreover, there is no way to customer service. I have tried emailing, calling for weeks now with no response. I even tried deleting our posting and paying for a brand new listing, but instead they just reposted the old, inaccurate details again. I wish we could reach the same number of renters through other Great services like Avail, but unfortunately the largest pool applies through Zillow. Don’t expect any support from this horrific company.

Will not update their site for six months now. My property is inaccurately listed with a real estate that I am not working with. I have tried for months to contact them and still no contact! My property listing is sparse and stuck with false information, and no way to contact me. Affects the listing and selling of my property greatly. This is a widely used tool to look real estate up. It is a subpar listing and has the contact information wrong. I have tried to contact Zillow via phone, customer service, complaint via their website... and nothing. Apparently and unfortunately there is another company that is also doing the same thing. It is a nightmare.

I was solicited by Zillow to let them quote me on buying my home. I provided all the information and they said it would be a couple of days. Weeks later I get an email stating that they would not be giving me an offer??? No reason given. I complained and the "Zillow estimate" on their webpage reduced the value of my home by $30K in retaliation.

This resulted in a devaluation of our home by 80%. After contacting them through their automated system, they removed the details of the sale but the lower valuation remains months later. After 8 attempts to reach them and continuous emails and posts on their site still no change. I attempted to reach out to their President on LinkedIn with a message no response. It's obvious this company is nothing more than website and database without any human resources. Why have they survived this long? Free is not for me, because it comes with no accountability!

We put up a rental listing. Found a tenant with ok credit score report. Used Zillow’s lease agreement. However, it turned out to be a nightmare. Bad tenant and when I contacted Zillow to see if I can leave the tenants review to alarm other landlord, they didn’t respond quickly. It took them 10+ days to respond. Same as when I had leasing agreement questions. It was free services I used, I wonder maybe you paid for their upgraded services, they will take your request more seriously.

I had my home listed for a while with Zillow. I called them to update my photos from the MLS. I had a new realtor and wanted my fresh new pictures put up and my old ones taken down. For three days I called them and 4th day I emailed them with absolutely no response. They need to get their act together and the other thing is they do not put a value on your home properly. For now I would suggest people to stay away from them till they clean up their act.

I am searching for a one family house in Long Island, NY. I'm pre-qualified and want to put down 20% of the price. So far every time I inquired about a property and I was lucky enough to have a sales person to reply, I got the same answer. The particular house I liked was already in a contract or somebody made an offer. I feel that they have the houses posted as a bait. The only time I was fortunate enough to set up to view "similar" houses they were much more expensive and not what I was looking for. I am done with ZILLOW, it's a scam.

I would like everyone looking for sales or rentals to speak with Silvana **. From the moment I met Silvana I knew everything would work out with an apartment rental. Silvana is so very KIND, professional, thorough always on time. She gives you all the information you need and takes the time with her research and answers all your question with grace and ease. Silvana makes a stressful situation like moving so reassuring and enjoyable. Silvana is absolutely one of the best realtors and women in this field. I just can't say enough great things about her, other than she is incredible. Thank you Silvana. Please consider her for any and all your moving or buying needs. You will definitely enjoy her company and the experience. Laura

Lauren Rosin Realtor was our agent, we were on Zillow. Lauren Rosin left our 1.2 million dollar home unlocked and unsecured on 4 occasions. She refused to let us out of the contract, spoke disrespectfully to my father. I posted both a Zillow review and Google. Lauren replies I never met or represented you people. I replied with the photo she took of us on the client greeting card proving that she does know us. She threatened my father if post is not removed I will lock you into this contract. I explained that was blackmail.

Zillow Offers is a scam. I only write this review to help others avoid my $27,500 mistake trusting this scam artist. On 8/15/2019 I asked Zillow for an offer on my house. I needed to sell my house fast because I found anther house I wanted to buy and did not want to loose it. It was a great deal and was bank owned. On 9/26/19 I finally received my offer. The offer was very low but I still wanted to close on the other house. On 10/13/2019 there was an appointment to go over the offer and how someone to look over the house.

Supposedly Zillow has up to 72 hours to verify a FSBO listing. They are supposed to call and verify. I tried to list almost a week ago. I've opened 3 cases since then with no reply. I have searched everywhere for a phone # to call and there are only #'s answered for "premier agents," not regular consumers. Huge disappointment at a time where frustrations are already high and showings/marketing are difficult.

I am trying to sell my condo. Zillow has the wrong address tied to the pictures when someone searches my address, has wrong street view and pricing comparison is to the wrong address not my address. It is over 30% lower that it would be if in the right address. They were contacted many times and do nothing. I am losing potential buyers due to their negligence and am contacting a lawyer. They don't seem to care about such significant errors.

Zillow is a crap and **... website, it estimated our property over $100k bellow real value, it zestimates very similar and comparable properties over $100K more, wonder why? Even properties with lesser value are rated higher than ours, what is Zillow gaining from devaluating others properties? Hoping someone who lived in the stone age to believe and sell their property to Zillow below the fair and real value? What a scam website. Stay away. Don't let this company disappoint you, reach out to your own local agent, the managers must be fishing for your assets.

If you're considering a home purchase from Zillow -- BEWARE! I purchased my home, and while the initial impressions and cosmetic details were nice, there have been a plethora of major underlying problems. Zillow sold me a "lemon", and due to their "methods" of skirting around disclosure statements, many preexisting problems with the home were disguised and did not become evident until after I moved in. To name a few: HVAC system failure, almost all cabinetry required replacement slides and hinges, a plumbing leak was "hidden" because shutoff valve upstream had been closed. Almost all ceiling fans are extremely out of balance and will likely require replacement. A multitude of other problems have begun to show up, and in short, these issues have cost me a small fortune that I was not anticpating upon moving into a relatively new, supposedly "turn-key" home.

Zillow's Zestimate has been changed at various times from $249,000 down to $197,000. Contacted Zillow directly being put off stating the Computer has control and finally being told I should contact a Lawyer. I checked Redfin's site and their Estimate of $249,000 has been reasonable for the Sales in my area. The house acrossed the street just sold for $400,000 with less square footage. My house hasn't been totally renovated but has had numerous upgrades and Improvements. The price I'm asking for my house is $254,900.

The new build we bought was already listed on Zillow for sale. We did not use a Zillow agent rather a local office which apparently has a contract with Zillow for all of their listings. We did not know that. I have written Zillow 3 times to remove our home from their site as it is not for sale now. The first time I contacted them the price listed for our home was 294,000. Three days after contacting them the price dropped 20,000 to 274,000. I again contacted them by providing everything they asked for, stating, I want my home removed from your site and explained what had happened with the price plunge. Again no reply from them, I contact a third time by email and phone still no reply except my house is now listed at 264,000 and remains on their site despite my protest.

I was a "Premiere Agent" with Zillow.com for three or four years. The first year or two I paid between $200 and $600 dollars per month to receive real estate buyer prospect leads. I was very happy with the service. Fast forward to about a year ago. The lead quality fell off a cliff and I received nearly zero leads most months, whether I paid $50/month or over $300/month. When I did receive a lead, the quality was awful and I have not converted a single one to a sale. Twice in the last six months I was charged for lead "Connections", that's when Zillow connects a waiting telephone hot lead directly to you, however, both times the line was dead. When I complained, I was told, basically, 'Well, you're not spending enough and you're not worth our time.' I do not recommend zillow. In spending over $1,000 in the last 12 months for their advertising, I received almost nothing in return and closed nothing on the pathetic scraps that were tossed to me.

Zillow appears to inaccurately estimate some home values based on old comps and using select lower priced closings and not all comps. For example they have used homes with no updating, no pool and no solar and given those higher values than our house with extensive updating and an owned 9.3 kw solar worth $$$$. (Wow sellers no need to spend thousands updating your home as Zillow gives that zero Or little value.) Some of our comps used by Zillow closed years ago. They can not say we don’t have recent comps as we do but they only used the lower priced homes and many with little or no updating.

What was agreed to: One particular ZIP Code, Premiere Agent. $300 5 to 6 live calls and 9 to 10 leads a month. Will add 10% Bonus to start (first month or two) to see if we’re interested in the contract. 6-month agreement. Zillow Live Call - (206) XXX-XXXX. What was received instead after they took $300 - 4 unqualified calls and 2 leads in writing. I ended the contract and asked for a refund based on their breach of contract promise. They refused and said they never promised what I wrote down. They also never send a contract at the beginning, and when I tried to reach out to them at the beginning, for three weeks, they never responded. After contract period was over and they had their money, they finally responded. *I would most definitely warn others of their service. They are a scam. The Zillow employee I used was Matt **, out of Colorado.

Their website is HORRIBLE, as is their customer service and REDIRECTED path of contact disallowing direct agent conversations. This site is OBVIOUSLY set up to unload unwanted homes.

Zillow is the biggest scam for realtors! The leads are terrible and I was paying a ridiculous $160/lead! Realtors, stay away from Zillow at all costs! EVERY other platform out there will be cheaper. I can't believe zillow is still in business!

After trying to call and talk to someone, so that they could explain the discrepancies and issues on their site. I was contacted by one of their reps named Jio via email. They have gone back and forth with me regarding Zestimate's algorithm, which is flawed as Jio admitted. I am not sure how or why anyone would want to rely on an algorithm to lookup property information, property values, etc. when an algorithm is flawed and not even a true estimate. I have requested to have my property information removed from their database as it is inaccurate and there is no way for me to accurately correct it, being that it is based on a flawed algorithm.

I am a real estate broker and I have been trying to contact Zillow for days regarding my previous listing. Zillow is syndicating my listing as being on market for over 270 days. It is using data from when the property is previous listed with another brokerage. I have updated the property and relisted. Due to this error my property is last in the area and is not populating as a new listing. Zillow is not answering calls or emails and using the coronavirus as the reason. A phone call or email can be done remotely. Zillow also owns Trulia which is the second most viewed site for home buyers. My listing is not getting the proper exposure and I am at Zillow's mercy until they decide to answer customers. Highly Frustrating.

Zillow signed a contract to purchase my rental house in Phoenix. I had tenants in the house and, as per the contract, had to let them go before the closing date. However, 9 days before the closing, Zillow cancelled the contract due to Coronavirus (although, there was no such clause in the contract). As a result, not only that the house won't be sold and I wasted countless hours in the closing process, more importantly, I lost steady rent revenue which I counted on to help me pay mortgage, property taxes, insurance..., and it's almost impossible to find a new tenant in this pandemic situation.

We were sent an email two weeks before we were set to close that Zillow was halting the purchases of homes because of the COVID-19 virus. We were also supposed to close on a new home the same day. So two families were impacted as they had moved out of their home. We were offered two solutions, 5K for inconvenience, or they will list our home for free which makes no sense. This has hit our families in a major way.

Zillow came out and evaluated my house, made an offer, and we signed a purchase contract. Then, less than 3 weeks before closing, they backed out due to a "pause in business". Meanwhile I am under contract to purchase a new house and am stuck! Their response "we'll give you $5,000 for the inconvenience". That doesn't sell my current house so that I can close on my new house. They are financially destroying me. I will NEVER recommend them to anyone. Poor business practices and they don't honor their contracts. They have no sympathy for the people they are screwing over.

First of all, people understand that when you call a Zillow, you are calling to be put in touch with the realtor who has paid to advertise on Zillow‘s site. We buy the ZIP Codes. I had paid for this advertising for five months, when my credit card expired. I received a call from the account manager who manages my ZIP Codes. She told me that my credit card had expired and that there was more availability in my ZIP Code. I updated my credit card, only to be charged, but then realized I was not given that additional ZIP Code. They dropped the ball.

My bank and Zillow website appraise my home in Littleton Co. at $450 thousand. The Zillow cash offer only $363 thousand, after lowball offer minus fake repair bills. Then, we notice their "inspection team" which is nothing more than some young fellow dumping rocks on our back deck, taking photos of that. Tracking in mud on his shoes on the carpet, and taking photos of that. You get the idea. Then we get handed a fake repair bill of 16 thousand dollars. They wanted 8 grand to replace the roof, and the roof is only 2 years old. They wanted 4 grand to replace the furnace, and this furnace is only 19 years old. The rest of the repair bill minor cosmetic stuff.

I went to Zillow.com to look for an apartment. I never filled out an application whatsoever nor did I give any of my payment info to them so how I got charged 29 dollars os beyond me! I filed a claim to get my money back. I'm hoping they cant do this to anyone else! Will never use zillow again.

I have 3 different apartment ads running that I paid for (I am a building owner). I am having trouble navigating site. Also I am getting calls for people looking for other things thru the Zillow phone app. I left 8 phone messages and 2 emails this week asking for a call.

I have tried many times to give Zillow a chance. They Lock you into a 6 month contract. Their leads are very weak and hard to convert or even get to talk to. With an average price of over $50 and as high as $98 for each lead. Leads come in at 11pm, 3am, 10pm which are no good to convert because you got to call these leads right away to even have a chance of them answering.

Paul ** at The Rose and Womble Agent was incredibly helpful when my husband and I suddenly looking to buy a home. Everything was explained and the process was made so easy. Would definitely recommend The magnificent real estate Agent. He worked for us way above and beyond his duty as a real estate agent.

Cindy **, from RM Duncan, is a darn good realtor. She's very knowledgeable and patient, always willing to help. I highly recommend Cindy to anyone, who is looking to purchase a home. She is the Bomb, I really enjoyed working with her. Thanks for everything Cindy!

We looked into selling our house to Zillow. Most of the reviews said they draw you in with a reasonable first offer then after their inspection and repair estimates they adjust their offer to a ridiculously low number. That was exactly our experience. They first offered us 190k for our house but I knew it would be lower than that after they inspected it. I figured based on what I know about the repairs we need and their cost, the lowest they could possibly go would be 172k. And that was in an absolute case scenario. Well, they came back with an offer of 158k. Their inspection came back with the absolutely most insane repair requests. They listed things like "fix the pool heater." We don't even have a pool heater! They said "remove the pet door in the garage." We don't have a pet door!

What an amazing experience in selling my house. Kasey ** came prepared for our initial meeting --- with price comparisons on other houses that sold in the area. After agreeing on a fair price, Kasey listed the house. It sold the first day. Closing was within three weeks and went smoothly. I would recommend Kasey to anyone.

I wrote to Zillow to explain there was an error in their Algorithm. My house and the house next door are identical. The floor plans are just flipped. The only difference is an easement, which is accounted for in the property tax statements, that are also identical. They sold within a week of each other, mine sold for a small bit more because of a tiny bit more privacy, and more usable outdoor space, yet Zillow shows that house having a $85k greater value. There clearly has to be an error in their methodology, so I wrote to tell them.

There are houses that are being listed after there is a pocket buyer. WHY give false hopes to people. People come to Zillow to see houses on sale. If the house has already got a buyer, WHY list it?? I liked a house. Was on market and when requested a showing immediately, was told that there was a pocket buyer. That too they posted the pictures of the inside of the house. It is not fair to people who are genuinely searching for a house. Zillow and agents should not list a house for which they already have a buyer. It feels more like mocking at people who are trying to buy a good house.

Zillow offered to buy my house for 278900. Minus their costs and repairs. 4 days later when we get the contract they decided only to offer 270000. Minus their fees and repairs. When questioned about the 8000 dollar discrepancy all they could say was we relooked at the comps. So in a fast growing market they decided to drop me 8 grand and bottom line is take it or leave it. Not a happy customer at all.

All of the information is correct on Zillow, yet it has my home value $200,000 than its true value; I am an appraiser. A smaller house one block away on much smaller acreage with fewer outbuildings etc., sold last year for $505,000, they are now zestimating that house to be worth $555,000, yet are stating the value of my much nicer house and acreage to be worth only $365,000! Disgraceful! I sent in a dispute only to get an email stating it is their "algorithms", but if that is the case, then the same algorithms should also determine the house one block away exactly the same, and my home should be worth then $580,000 or more in comparison. I will fight this and hire an attorney if necessary as it is harming my ability to refinance my home! UNACCEPTABLE!

I was looking online & found a "for sale by owner" listing on Zillow. I entered my info to get more info & got a text from "Alex" of Zillow asking if I can take a call & did. She conferenced me in with a local realtor. I then asked her why it was listed as for sale by owner & she said, "Oh no this is the realtor." Realtor asked me for all my info & said she will call me in the afternoon to show it. Never called. I decided to dig in & found the owner's info & called her. She NEVER hired a realtor & she stated she got 5 calls from realtors that Zillow hooked her up with. So Zillow takes your listing & SELLS it to realtors even though you explicitly requested to be listed by owner. My first & DEFINITELY my LAST with Zillow.

Two months ago I started using the Zillow website to market and lease my apartment communities. The Zillow website has far exceeded my expectations. The monthly cost of the service for advertising our companies apartments are recouped with one lease. The Zillow rep I have been using, Jon, is friendly, helpful, knowledgeable and promptly answers my questions and returns my phone call.

We just bought an apartment that was owned by Zillow. They were horrible to deal with. They promised to give us 2k and then later changed the contract and used vague terms and not the typical real estate terms to pull out of giving us the 2k. They were almost impossible to get in contact with the entire time. Our realtor couldn’t get in contact with them... and when she did, she was always dealing with a different person from Zillow. Our realtor said dealing with Zillow was super painful and frustrating. I do not recommend buying from Zillow, they try to cheat you of money and are not fair or easy to deal with.

MY contract with my real estate agent is about to expire and I went on Zillow to see what they would offer. They sent my offer to my agent without notifying me! I got random text messages from zillow asking if I wanted to accept the offer and the zillow advisor I was given on my offer was HANNAH. Your Zillow Advisor Hannah is here to help. Email | Call or text **.

Never finance a home through Zillow. They make purchasing a home one of the most painful experiences ever. They make you send the same paperwork over and over again apparently not reading what you send resulting in the repeated requests for the same document. Showing no one in the department has a clue as to what they are doing. They double and triple charge for services which if we did not have a lawyer to review every part of the paperwork would have went unnoticed. Finally the closing. They give a different closing date every time they speak to you. At this point we were on our 6th closing date and in true Zillow style there was another issue with paperwork and again they requested another document they have already received. So at this point my spouse and I have decided to back out of the sale resulting in the loss of the purchase of our home. So please by all means avoid dealing with Zillow for financing.

They keep sending me alerts for townhouses and condos even though I have my setting for houses only, and they send me alerts for houses that are way above the price limit I have set. What's the point of being able to set parameters when they don't pay any attention to them! It's so annoying! Plus they don't list half the houses that Realtor.com has. We also don't like that it's set on portrait instead of landscape like realtor.com. I keep having to turn my tablet from one to the other when viewing the info page then the pics. I'm old! My hands and wrists don't work as well as they use to and it actually gets painful just to view things on Zillow! It's just plain annoying on many levels!

Initially the 'boys' at Zillow were positive and helpful. However it went bad fast, and got worse. There were two Zestimates in their system for my home, over $40,000 apart, and of course they used the low one. They claimed there were mobile homes near mine, on Barkley street, and said that hurt my offer. There is no Barkley street in my town. They did not care. The home evaluation said the second floor had been replaced and was 'wavy'. The carpet was wrinkled but was fixed. Then they could not produce the actual report from the evaluator to confirm the problem with the floor. They never explained how there were two Zestimates, or the error on comps or the error on the flooring. This is not professional, let alone trustworthy.

I looked on Zillow recently (1/3/2020) to look for deals on purchasing a single family house. I checked on different house for sale websites and most house were selling the same properties as Zillow for 30k less; Make Zillow your last option. Do your research! Look at all realty sites before purchasing; you will definitely save a lot more money. Good luck on your house hunting journey!!!

Two days before closing they said they were cancelling contract because they didn't like the new roof that was installed. They always wanted $8,500 to replace it. We went thru our insurance and did not have to pay their amount. They had been trying to get more money out of us. They also wanted a certificate that stated the warranty. We could only produce multiple letters stating a 5 year labor warranty. That was not enough for them.

Our Zestimate has been over $100,000 off for over a year. I have attempted to resolve this with them over the phone, they never answer, only leave us a message recording. I have emailed them in full detail my concerns, with a pdf of a recent appraisal and comps to support my numbers...still no response other than a canned email saying they won’t manually look at an estimate. What good is your system if it is almost always wrong?

The process to sell the house with Zillow seemed simple and straightforward. The staff was courteous and professional. The original offer was fair. Their gimmick is over-inflating and making up adjustments after their inspection to justify reducing your original offer, in my case by more than $20K. My house, while used is in mint condition and was purchased only 6 months ago. During our very thorough inspection of about 6 hours prior to purchase, we asked for no adjustments as the house was already in good condition. Since then, we then added a few upgrades and painted the entire house inside in a very nice light grey. Now Zillow comes in and claims about $20K+ of frivolous adjustments which included "Interior Paint", "Replace Doorbell", the house has a brand new Ring System and "Replacing the Carpet" which we have none in any part of the house. These among many others that were ridiculous. Don't waste your time!

My real estate agent Ryan was amazing. He had so much patience with me. I get anxiety so easily and was always available to answer any questions. Every day I was getting updates on new homes. Thanks Ryan. My family and I love our new home.

Very disappointed with Zestimate. Emailed them, told them they have the wrong information listed, the zestimate was wrong. Said 3rd party uses tax records, not on my property, they are off by $450,000. Told me they are updated regularly, mine has been wrong for 2 years. About 3 months of the last year it was almost right now it just shows the value of my land. Not a good site to use.

After completing the online paperwork it took over two weeks to get an offer. The offer was well below market price and then they hit you with an almost 12% fee. They are stealing properties at these prices - who would sell them their house? After I did not respond, they contacted my agent who I was no longer under contract with to bully me into accepting their offer. Unethical!

I wrote a negative review about a buyers agent to be posted on Zillow.com. The buyers agent scheduled a showing via the Showing Time App, and was a no-show. Zillow "rejected" the review even though it was factual and it contained my opinion on the agent. The text: "We have blacklisted. She is no longer welcome to show our home. She made a showing request as a buyer's agent via ShowTime on Dec 6, and was a no-show. For each no-show, we spend 45-60 minutes straightening up and cleaning. By not showing up, wasted our time. Don't let her waste yours. We recommend that you find a different agent." If you look at the pattern of reviews on Zillow, the number of "5"s vs 1-4s suggest a widespread suppression of negative reviews. Don't count on Zillow for unbiased, accurate reviews.

Willers ** was attentive, punctual and honest. He helped my husband and I find the right property for us. He was easy to work with, friendly and truly cared about our needs and wants. He found answers to all of our questions, even when he had to consult on details. It was refreshing to feel like our requests for further information weren't just fluff in the wind. Because he was professional and showed genuine caring to find us the right fit for our new venture, I would definitely recommend his services, he is more like a friend trying to please his client, he listens and he went above and beyond for us.

Zillow allows false reviews regarding rental agents by tenants that the homeowners find to n= be undesirable.. Sometimes there are posts from people you havent even met.. The only time they will address this is if you pay them as a premier agent.... They are inaccurate on everything and they take money from people who dont realize that the applications they fill out are not accepted or even seen by the listing agents and the apartment... Zillow is the worst.

There aren't very many good reviews regarding Zillow offers, however my husband and I had a very positive and seamless experience. We received what we felt was a fair price for our previous area and were able to move out of the state within a month! We had a more difficult time with the home builder in our new state versus the experience with Zillow. I think people feel their homes are worth far more than it's actually worth. Just my personal opinion!

My real estate agents were flipping houses. Broke the legal real estate laws and and sold us a home under false lies and Zillow refused to allow the review. I never received the appraisal or disclosure before, on or after the closing. I was lied to and told I had to use their own home inspectors which lied. I bought my first home September 25, 2019 from real estate agent flippers and liars. I hired my own lawyer after moving in the home that told me to report them to the Attorney General and realty board. Zillow refused to publish any bad reviews about my agent event though he broke the law. Sincerely, Jill **

It was such a pleasure for us working with Dean ** through our home buying process. He is professional, personable, and very dependable. Dean was a great help in all areas and we would recommend his expertise in buying or selling a home.

The process of selling was pain free but we were nickeled and dimed to death. Over $20k in fees and another $20k reduction for upgrades they said the condo would need. Ok, it get it, don't like it but I get it. The part that I hated with a passion was the $500 we were charged for not removing the trash from the curb when we told the agent we were at the mercy of the county. We placed the trash at the curb and contacted the county for pickup. They came 2 days after we called but the Zillow agent couldn't wait and deducted $500 from the final payment to us even after we told her many times the county was coming to get the trash.

Rachel ** of Jose Medina & Associates is extremely nice, helpful and very easy to work with. She is extremely knowledgeable in her field and I would highly recommend her to anyone who wants to sell their home. Our property sold the first day listed and her team was extremely helpful throughout the entire process. Any questions (there were many) were answered with kindness and taken care of immediately. I can't say enough about our most positive experience.

After many years of looking at Zillow.com listings of home estimates, and thinking they were accurate, I can no longer to do that. An example is my own home, which in the last 21 days has dropped nearly $50,000. Now, yes, markets can change and they say their Zestimates are based on comps of recently sold homes in the same area. That would be normal. But in my case. ONLY my home dropped in value, NOT any of my neighbors', whose homes are same age and same or smaller in size. Home across the street with no garage and smaller, are showing up $40,000 more than mine. And nothing has changed in the neighborhood, or to my home. So why was MY home singled out?

My home was valued by Zillow ~$50,000 less than for what it was appraised. When I refinanced, I had another appraisal done, which agreed with the first. When I sent this to Zillow, they refused to correct the error, stating that their valuations are computer-generated and cannot be altered. So my legitimate appraisal with a live body is worth less than demographic data, from their reply. I question how accurate their information truly is after this experience.

Zillow marked my house not for sale then dropped value from $89k to $60k overnight!! My property is ** 8400 sq ft. Spans the width of 2 in front, 2 on side, 3 in back, huge workshop, all brand new roof, gas plumbing, electric, clear title warranty, deed, taxes, paid, no liens, no loans, no mortgage, very large fenced front and back ards, 4 truck off street parking, fenced, double storm windows, new paint, no lead based paint, glass top electric stove, refrigerator with water and ice, indoor workshop, has concrete floors, built in shelves, its own storage, 2 entry doors and electric garage door access. Can rent ad apt $750 month + back room has half bath and outside entry with porchlight as well as inside entry can rent for $750 mo. 20 pics on Zillow. Realtor Remax has aerial view and value est $88,800.

Crooks! I wanted to see what they would offer. Before the Zillow offer my Zillow value was $425,000. After the Zillow offer it was $386K which was roughly the same as their offer. When I asked why they appraised it so low I couldn't get a straight answer. The house two doors down just sold for $425K and it is smaller and not as nice as my house. Now that I want to sell it myself they will not put it back to the original Z estimate so it shows at $386K on Zillow and people use that number to assess value. Total crooks and now they have screwed me out of $40K. I wonder if anyone has sued them over something like this? Do not use the Z-offer unless you want your home devalued.

To my surprise they emailed me back and fixed the problem. If you can’t find your house email them and ask them for help.

Zillow has for some unknown reason listed my home as a pre foreclosure sale. This is totally false as there is no mortgage on the house. There is no phone number to call them for an explanation. This company should be investigated and reported to the state attorney's general office which I plan to do.

Zillow is not keeping homes, for sale, updated on their website. It's sad because I used to be able to rely on Zillow but now that they are trying to purchase homes, it seems they don't list all the homes for sale. There are homes for sale all over the place that do not show up on Zillow. Maybe they don't want the competition so they don't list your house because they're interested in buying it.

I have had my house for sale for 6 days now (since 10/22/2019), and Zillow refuses to update my listing correctly. My agent has submitted my listing to Zillow and has tried to contact them every single day, and they refuse to answer. Every day something on my listing on zillow changes (pictures, descriptions, features, price, etc.) but not once has it ever shown as being for sale. They even show my house as being sold 10/26/2019. This is ridiculous, and poor practice. They are purposely screwing with my listing. What do they get out of sabotaging my listing? There needs to be repercussions for their actions.

Zillow's website offers numerous parameters to fine tune your real estate search, but they do not work. The result is that many houses for sale do not appear. Request into Zillow for assistance yielded the usual "check things on your end", in other words "we won't fix our problem, too bad for you". Strongly recommend using another site.

I have a neighbor that put my house on Zillow.com with a nasty description of... "An old worn down shack in need of paint job. Floors sag because of a morbidly obese pig walking on them all the time. Also a sewer smell because of constant vaginal infections is in the air. Otherwise a great starter home. What I Love About The Home. That I have cameras and audio in it that can see in other's homes". Now I am asking them to remove this and they are asking me for proof it's my house.

I decided to update my home information in Zillow to see the value of my home because I am planning on selling in about six- nine months. I thought I would move earlier if I had a serious buyer. Zillow has an option of make me move for sell by owner. I never agreed to be contacted by an agent. I had my phone number on the site for about three days during that time my phone was being blown up by agents calling wanting to sell my house. I removed my number that was July 2019. October 2019 I still am getting several agents a day calling to sell my home. DO NOT EVER PUT YOUR NUMBER ON THE SITE!!! I'm thinking of suing from the endless harassment.

I received an off of market value on my house 3-4 days ago. Zillow sent someone out to the house to inspect it. They found nothing wrong. Then 2 days later, Zillow called to review my final offer. First of all they said "You have kept your house in very good shape." The Zillow people found nothing wrong with the house.... at all. Then they said, even though they were still offering the full market value, they would take 12% (OR 50,000 DOLLARS) for.... what???? I asked them why. Zillow said they weren't sure when they would sell the house a month of more down the road so they were "guessing" as to how much they would need to sell the house.

This system is not working, I invested $600 to get leads, and they didn’t process what they offer, if you are a realtor, don’t use this system, the people that they call me are shoppers, no buyers, the buyers are going directly to the listings agents, the buyers are not crazy.

I listed my home on Zillow as FSBO after it was with a realtor for a couple of months. I listed it well below market value because I needed to move. Between September 30th and October 1st, they lowered the value of the house $174,000 for no reason. Nothing had changed at all. When you question their value based on the county assessor's value and a real estate appraisal, you get a form e-mail telling you about their algorithms. There is public record information that disputes their figures. There's no factual basis for this at all just so you cannot trust their estimates at all; trust the realtor's comps or an appraisal.

One year after I bought my home, I wanted to remove the pics posted on Zillow. As soon as I did this, the Zestimate dropped 25% by 500K. Really surprised I checked if we are in sudden real estate crash but no such issue with my neighbors homes or the city median. I waited a week and then put the pics back, overnight the value went back up 500K. A week later, it dropped 500K again. This time I just went into owner view and hit update without making any change... yep you guessed it... value was back up. Their software is buggy and like it or not, they influence buyers and sellers alike with misinformation and misleading data.

Decided to try their application service. Potential tenant submitted application, paid (the charge went through), I never received their application via Zillow. Tried to contact Zillow customer service and opened several tickets, they never replied to me. I wonder how many other applications didn’t go through and I lost the business? Very disappointed.

While helping a buyer client buy a home that was a Zillow-Owned property, we encountered a couple of paragraphs of their required contract addenda that negate all of the buyer's rights under the contract. Paragraph 12 of the Terms and Conditions Addendum pertaining to Breach of the contract, states that "Buyer waives any rights to seek specific performance of the contract or to pursue any other monetary damages against Seller." (other than a refund of earnest money).

They want to force you to view the auction house even if you unselected this feature from the menu. It seems that they want force you no matter what to view their auction inventory. That's why I prefer Trulia.com. They are not that invasive.

I have been trying to find a home on Zillow for three months. During that time, I have encountered apartment complexes that don't have any apartments available; property managers that do not respond; and then there are those that do respond but do not show up at the designated time. To make matters worse, I have confirmation emails and texts from who I believe are legitimate responses, only to find out that they were not legitimate. This is most disheartening as I have taken off countless hours from work during this time, only for it to be a waste of time.

My Zillow zestimate showed $399,000 for my home which my last appraisal was $415,000. The home has appreciated 12% since then and as soon as I asked them to make a offer my Zillow zestimate went to $319,000. Do not ask for a offer from this company. They will hurt your sale. Luckily I am not in a rush to sale and most people who buy a home at this price will do their homework.

Listed my condo for sale on Zillow, and so sorry that I did. The day after listing it, my neighbors decided to buy it - and NO they hadn’t seen it on Zillow!!! I've contacted Zillow numerous times, asking them to remove the listing. That was weeks ago and my condo is still showing for sale. So much time has been wasted answering calls and explaining that the condo has sold and that I can’t get Zillow to remove it. Come on Zillow - just hit delete. How hard is that? If you don’t know how, ask Hillary.

At one point in time I used Zillow to shop homes as it seemed easy to view pics and facts on a home. After going through the home sale process, I realized how inaccurate the Zestimate actually is. I noticed a number of things wrong with the Zillow listing and attempted to update. Unfortunately, you cannot change the neighborhood Zillow has your home associated with when comparing to other home values. When I reached out to Zillow re the value being way off and noticing they were reporting the home in the wrong neighborhood, they asked me to provide them with an official map showing the neighborhood boundary lines. I sent them my county's official website, which states clearly with our property parcel id# the neighborhood we are in and pay taxes based on. I sent a link with the interactive map that shows our home satellite view.

My house is not for sale, however, it is listed as new construction and for sale! Stony Brook "Road", not "Ave." I have asked Zillow repeatedly to correct this listing! Where is the customer service? Where is the accountability? I succeeded in getting this corrected once, only for it to pop up again! My house is 180 years old- not "built to suit" New construction. Zillow is inaccurate and has NO customer service.

We submitted our house for a Zillow.com offer. They lied about what they look for. They told us not to clean up that it was fine. Their appraiser took pictures of dirty cabinets and said that they needed to be painted/refaced, when they only needed to be wiped down. Their guy lied to my husbands face about what he was looking for. Then on the offer he claimed the same things needed to be fixed over and over in his "Report". They wanted to replace all of our floors because they don't match, but it is the type of bamboo flooring. They told us they were only looking at the working order of the house to make sure it was functioning, and then they put in their estimate that they wanted to replace our brand new water heater and pan. The water heater was replaced last year with a brand new one. The pan is new as well.

If the house is owned by Zillow, don’t walk away... RUN! My husband and I have both previously purchased homes before. I’ve been shocked at how inexperienced their team is, the contractors that they’ve hired to fix the issues with the house are cutting corners like crazy, making the whole process take 3 times as long as it should. If the work had been done aboveboard or done correctly we would have been moved in already.

Zillow recently changed their algorithm for making their estimates, and with my home and several others I saw there is a significant error in it and after weeks of trying to deal with very poor customer service I cannot seem to get it corrected. In one day when they instituted this new algorithm the estimate dropped by almost 50%, making it inconsistent with not only the other companies but their own previous estimate. Not only that but more shocking, they put in a completely made up previous sales price and date that must belong to another home because the date was a year after I bought it (and haven't sold it since) and a price more than 75k less than I paid. Looking at the graph of estimates says it all with this marked one day drop. And it's not just my home. Redfin's current estimate is 600-640k. According to my agent even that is low. But zillow's is now 388k, when a day before they put in this new algorithm it was also in the 600k range.

We put our "for sale by owner" house on Zillow. It had inaccurate information from before we bought it, and when we made the corrections and added the upgrades we had done, Zillow changed the estimate to $374,000 - which is just about correct for the market and the house - 2100 sq ft with 550 sq ft garage/shop, .23 acre property, fenced back yard, hat pump, brand new kitchen (studs out remodel,) 5 bedrooms, 2 baths, 14 ft beamed ceilings in living room, with cathedral windows, all double pane windows, wood floors, wood walls - NOT panelling, walking distance to schools, quiet neighborhood, metal roof. We priced it at $365,000.

Beyond overpriced! They added convenience but gouge you on the front and backside. Their home adjuster gives false information. Like new home condition they said needs multiple unnecessary unneeded repairs and have deceptive pictures in addition. I called them out on this and they were at a loss for what to say.

We posted our home on Zillow in August. For the first 9-10 days the Zillow Zestimate was right about in-line with our asking price. About day 10, the Zestimate fell $70,000 - well below our appraised value and the value of homes in our area. I tried desperately to contact Zillow to determine what had happened. After about five days and finding their phone number and leaving several messages I was told by "Phillip" that: "We recently launched an update to the Zestimate algorithm, improving accuracy across the country. As a result, some Zestimates increased immediately, while some decreased. The change you're seeing is a direct result of this algorithm update.".

We posted our home for sale by owner on Zillow. We correctly input our address but Zillow decided the home was in the next town. As such, no one searching for listings in our town would find our house. The only way to resolve issues is online so I sent numerous emails but "Brandon **" refused to acknowledge the mistake. To prove the correct address I sent copies of our deed, our sales agreement, our insurance verification and documentation from our county tax/real estate appraisal office. I even pointed out that all the other houses on my street that are shown on Zillow are all in the correct town. Still, he would not agree that Zillow had listed my town incorrectly and actually said that the other houses on my street must be incorrect.

OUR FAMILY posted house for sell on Zillow.com and in 5 day price of our house changed 3 times for no reasonable reason!!! From 202,000 to 251,000 to 200,000???? We got our own appraisal and get price over 50,000 more not only of professional appraiser but on REALTOR.COM also, but Zillow shown 50,000 less. What a SCAM!!! We tried to contacted them ,but only got automated respond ..it algorithm ,not us. If you don't know how to do it right, don't do it!!!

I live in a patio home community where literally every house has the same Square footage, age, layout and lot size. Somehow Zillow has my home estimate at $52,000 less than the other houses! Not to mention, I also put in interior upgrades when I bought the house new 2 years ago. I sent in a complaint and asked for this to be fixed, but they said it wasn’t wrong and that they use a complex algorithm. I call BS- I compared the info listed on my home with the others and it’s the exact same!

I thought it would make sense to see what kind of offer I would get for my house. I was in contact with what I would call a "solicitor" for three weeks. They schedule "a home inspection" which is ridiculous because they are offering to fix things that are not broken. Finally I get a text telling me they are going to call me in 30 minutes which I didn't get until they called me. The "solicitor" brings a "realtor" on the line to go over my final offer. I'm starting to get suspicious. I ask why a realtor? Basically where does this realtor come from? A lot of fake suspense and they offer $25,000 less than what my house is worth! The "realtor" is trying to sell me on what a deal I get for having them me charge their reduced fees 5.8 versus 10%. I have bought and sold homes before. I'd never offer 90% of what a house is worth. It's insulting and a waste of time.

I would like to share my experience with Zillow in regards to purchasing my home. They sent me a solicitation saying my home was worth 305,000. Then they sent me an offer to buy it so I completed the form so they could do an evaluation. The offer came back from them at over 297,000. I figured the loss vs their first evaluation might be worth it for a quick sale and also realized they need to make money too. But as it turns out, they want to make a lot of money. The next step was sending out some guys who spend two hours going through everything in your home and garage. I have many upgrades and all the major appliances, lights etc worked fine. The bottom line is they came back and said I would have to take off the price an additional $11,000 for repairs including replacing things that work fine. They also take 9% plus various other fees, and some other internal fees to come up with a final price of 257,000.

We contacted Zillow because we needed to relocate for a job and needed the chance to sell our home quickly. This is the biggest regret I have throughout the home buying/selling process. Shortly after contacting Zillow, I read reviews after the fact & immediately regretted having ever called them but I went ahead with scheduling the evaluation anyway just in case. I really wasn’t sure if they actually would decrease our home value.

This experience was horrible. It took almost 2 weeks for someone to respond to my online request. Everyone seems incompetent or uninterested. Not sure if they are just testing the market but after waiting about a month they said they no longer were interested in purchasing my home. They will BS you and then give silly reasons why they are no longer interested. Don’t waste your time!

Bob ** helped my family come together in a house that we all could fit in and in an amazing safe neighborhood in Sheboygan Falls! We couldn’t have asked for a better realty company handling our transition into our new home! Funniest guy ever kept my uncle and aunt laughing through the changes!

Talked to a woman at Zillow on 9/12/2019. Her name is Shelby. She told me I need a CMA to determine the value of my home before Zillow can purchase it from me. I get a call from Active Realty based in Corona, CA. They perform a CMA and they value comes in at $930k. Much different from the low Zillow Zestimate. When I ask how the Zillow purchase will work, she writes me, "No, your house will not go to Zillow. We are going to list it." I ask why? She says, "Your house is too special and therefore, we must list it."

UPDATED 9/26/2020: In 8/2019, I made the decision to cancel my advertising. A guy name Shelby then took it upon himself to threaten to close my advertising account. I was month to month was well within my rights. Fast forward to 2020, I came to find out he did just that. He suspended the account simply because I cancelled my advertising. Then blacklisted in the system not allowing me to advertise again. All simply because I did not want to spend. He called it the "non-Zillow way" and defamed me in the system to not able to use it again. In attempting to address, I was told by rep if you complain about Zillow - complain about their ridiculous rates or refuse to spend more when they ask they will simply threaten to close your account. In short, Zillow is blackmailing agent into spending more money, which technically is not legal in US.

Zillow's algorithm is horrible and not accurate! Zillow just devalued my home in one day by 18 percent! This is a huge amount of money! Is the sky falling? NO! Is it World War 3? NO! Did the stock market crash? NO! The only thing that is accurate about Zillow is that they do not know what they are doing when valuing the homes in their directory! This is hurting sellers because this will allow the buyers to screw with them for a lower price! Get your SHEET together Zillow! You're really screwing up!

They lie about the real truth of the value of your home and they will not adjust to what the real market is showing. Redfin is the only truthful value! They need to be sued for false advertising! Will contact to make them accountable!

I listed my property for sale on Zillow. They confirmed my identity by cell phone immediately, but they did not list the property. It is impossible to contact anyone at Zillow. TERRIBLE customer service. I listed the property elsewhere.

If I could give zero stars I would. Zillow dropped the value of my home over $50,000 overnight and raised my next door neighbor's $30,000 at the same time. Before this it was listed in value comparable to other homes in our neighborhood until this change. My home has just been renovated and my neighbor's has not. When I contacted Zillow, they just blamed a new algorithm and really did not seem to care. Was told this was an error with their new algorithm, but they could not look into it. Very poor business practices if they can do this and not even seem concerned. Zillow should not legally be able to show a Zestimate value of any kind on privately held property without having some responsibility to those Property Owners. I spoke with a Real Estate Broker and they feel the home value was correct before Zillow's new Algorithm. I guess whatever their Algorithm says is what you get no matter if it is inaccurate.

The Zestimate they show for my home is wrong. Their website says that comparable homes go for $219k but my home is 'zestimated' as $140k? That's nearly an $80k difference? No one could hope in Hades to get a house like mine for $140k. In May 2019, they showed a 'Zestimate' of $227k and just 3 months later it drops $87k to $140k? What are they doing? Even though I have no plans to sell my home (thank goodness!!!), this needs to be corrected. Either that or they should just STOP giving Zestimates all together.

Make sure you READ the contract. I was under contract for Ads with Zillow and After I completed my commitment with them they continued to charge me. The Sales agent assigned to me is JP and I spoke to him the month prior to the expiration of my commitment about my discontent with the ads and that I was going to not renew with Zillow ads. He is insisting that I never told him to cancel or that I wanted to cancel the ads. I did tell him I wanted to cancel and would not be renewing the ads. He told me I had to cancel the ads within 30 days. He also said that Zillow with automatically bill you after the expiration on a month to month bases... CRAZY! He also said that Zillow will not refund for any reason. That zillow has never and will never refund anyone... I do not recommend ZILLOW! They have poor business practices and pushy salespeople! And the zip codes are being OVERSOLD! Very Expensive! DON'T USE ZILLOW ADS!

Of course it is in Zillow's interest to low-ball the market value of a home they are offering to buy, and charge a service fee to make the offer unbelievably low. If you don't accept their offer, they will dramatically lower the estimated value of your home on their website in order to discourage other potential buyers. They also then change the information about your home with false information about square footage, number of bathrooms, etc, and do not let the homeowner edit the false information. You might think it won't hurt to request an offer, but it will. DO NOT REQUEST A ZILLOW OFFER!!!!

Bought awesome, unique house two years ago for $545k (a real bargain). Zillow just raised their ZESTIMATE to $610,000 so I thought I would request an offer from them. GUESS WHAT? $450,000 with a 10% fee.... HOLY COW! So $405k for a house they valued at $610,000. Just proves what real estate agents have been saying for years..... These ZESTIMATES are a complete crock of **. And that their offers of selling with no hassle come with not only a 10% fee, but a significantly below market offering price. JUST SAY NO. Don't waste your time. These guys are praying on uneducated and ill-informed consumers and should be shut down immediately. Acworth, GA. HOW RIDICULOUS CAN YOU BE?

Zillow offered me 20% lower than a comparable home that sold right next to mine that sold a month earlier in one day and was less desirable and less square footage.On top of that they charge a 8% fee. I went the traditional route and sold my home for 54,000 more than they offered with redfin and was only charged 1.5% to sell and it sold in 2 hours. This is worse than "we buy ugly houses," no offense to the ugly homes people. But if you enjoy getting ripped off and money means nothing to you this service is for you

Kept me informed, worked around issues and very smooth closing. Beth and Eric are great. They were knowledgeable in all aspects of the process and referred me to the proper resources to correct any problems.

I did not want to go through the hassle of showing my home to sell. When Zillow started buying homes in my area, I called them. The initial offer was $178,000, but would send inspectors out for a walk through. They sent inspectors to the house and pics were taken of every square inch of the house. I get a call that afternoon from Zillow and put me on the phone with their broker. He starts the hard sell immediately. He says I need to put $30,000 updates into the house and he has someone to finance it. New paint (I just finished painting the house in neutral colors) and he was going to send over his painter, and a group of other contractors, all his people and they were going to get started on it. Then he tells me after I put the $30,000 out, he is going to list the house for $150,000.

We purchased this home. Not to their acknowledgement there was anything wrong but they bought us a home warranty. If anything is wrong get warranty to replace it. Right! Well Las Vegas is where this house is. First time we tried to use the A.C. unit didn't work. Well. But hey the inspector said it worked. Hmm. Heater? Didn't check that. They wouldn't fix anything. And now here we are. Lawyer expenses. Another inspection expenses. 3 different AC companies said it has never worked. The line is cut and missing from the condenser. Really. Zillow innocent along with the realtor. Would not recommend.

I have been searching on Zillow for rentals for over a month. I have used every source imaginable, from contact property, to leaving voicemails at the listed number and out of over 25 attempts, I had ONE actual response that led to a viewing. What I encountered was inquiring to tour property and receiving back either NO response or someone telling me that they have no vacancies; so then WHY is the listing still up?! This wastes people's time. The last thing is that when people do respond, they take so long to respond that by the time they do the property is already rented. Zillow is a useless site.

So I liked the idea of a no hassle cash close even if there was going to be additional fees associated. Public view Zestimate was $309,000 and the lowest sold home in the neighborhood since 2017 was $248,000 (with no pool, which I have). Average home sale was $283k and higher in the last 6 months. During tax assessments I couldn't argue it lower than $284k due to the comps. Well Zillow Offers punched out a market value of $252k with a net of $222k. They were fast, and efficient. I'll give them that, and that's why I'll give them 2 star but the rest was just insulting.

I contacted Zillow to see what they would offer me on my 4000 sq ft home. Now the catch is my next door neighbor sold his house which has 3000 sq ft home for 550K and it sold in 3 days. Zillow came back with an offer of 565K for my 4000 sqft house and I remodelled it. The house that sold for 550K was not remodelled. I said why would you offer me 10K more when I have 1000 more sq ft than my neighbor and my house was remodelled. STAY AWAY. They will try and steal your home from you.

Zillow's "Zestimate" needs to be eliminated due to the fact that it is consistently inaccurate. My next door neighbor and I bought our homes at the same time in 2004 when we were building. Technically, we paid $100 more for our house. Two years ago they sold after doing some modest updates to the home such as laminate wood-like flooring. It sold for $427,000. Just as I began to prepare my home to sell, I noticed my home on Zillow began to go down. It dropped $15,000 in two months. Strangely, my neighbor's home (the new neighbors), shot up overnight (yes, overnight) $40,000. While they had never mentioned to me that they were doing any major renovations to the house, I went over to speak to them and asked if they had done any renovations. They said no, and when they asked me why was I asking, I explained about Zillow's Zestimate.

Zillow has introduce a "new algorithm " as of June, 2019. Our home depreciated over, I kid you not, over $198,000 in a span of 4 days. We went from $620,000. All the way down to $428,000. Prior to the drop, we received several calls of people wishing to purchase the house. We aren't interested in selling. CURIOUS. When I contacted Zillow with a request for explanation, All we have gotten is the standard scripted answers. Here is what is so curious. Zillow is now just recently in the business of Flipping Houses. Conflict of Interest? You be the judge.

Never apply Zillow Offer as a seller! I applied Zillow Offer to see if I can sell my home faster and right after I applied Zillow Offer they reduced home estimate from $245k to $226k from both Zillow and Trulia as part of their greedy strategy!!!

I have been a loyal Zillow user since 2010, for personal and business use. The recent Zestimate nightmare began 3 weeks ago. A coincidental "edit of facts" coupled with a new update to their software makes for a mystery, but because I cannot remove their analysis, I cannot put my house on the market. I posted photographs in preparation to list on June 26th. The following day, the value of my house plummeted over $60,000.00 (10%). Customer care has sent countless canned answers, then followed up in their own words, only confirming the worst. The Algorithm is used steadfastly, and cannot be changed on a one off basis, regardless of the fact that not one house in my neighborhood has had a similar drop in value. Not one.

Was looking at Zillow once in a while to see the value of our house. Today the price dropped by 20%, that means our 3800 Sqf home 4bd3bth is cheap than the 1600 Sqf 2bd2bth from our next door neighbor.

I have lived here for a year and what a disappointment. The location is a gem. The people are wonderful. But the owner/management leaves me greatly underwhelmed. The grass in the open area's is waist high, the pool is not maintained properly and has algae. The board of health has been called once already. There is debris laying around all over, and there are old dilapidated mobile homes that need to be removed, but are still here, despite the fact that the owner has promised again and again for YEARS that it would be taken care of. The sprinklers do not work properly, hence my burned up grass. It would be a wonderful place to live but we can't get any action from the owner.

Zestimate is $250K BELOW tax appraisal. I listed my beautiful home on Zillow, and the Zestimate completely destroyed interest in my listing. I have asked Zillow correct the Zestimate to reflect current tax value. I can't get a response and have asked they remove the listing. I can still see their stupid zestimate on the site even though home is not listed as 'for sale'. I'm pursuing legal action. This site is a total joke. I will never use Zillow again and I will try to warn other sellers.

For many years I was paying them as a premier agent but all they got me were window shoppers. During that time I was told by many customers, buyers that I had helped find homes, that they had put in wonderful reviews but Zillow never showed them on their site. When they merged with Trulia, they even lost one of my reviews. Recently I have tried getting my reviews but there is no one to call unless you are a premier agent. They just fleece agents and give almost nothing in return. I also tried getting them to correct descriptions of my listings that they obtained from my MLS incorrectly listing them as "Apartments for Sale" instead of "Multifamily homes for sale" that they really are - no luck there either. This company has monopolized the real estate market and they should be broken up or dissolved completely.

I'm getting ready to sell so I look at Zillow to see home values. I get an update monthly on mine. In the last six months my home value on Zillow has gone from $325,000 to $395,000 to $292,000. Somehow - living in one of the most stable and richest areas in the US - I doubt my home value has changed that much. They show a 2 or 3% forecasted growth for the year - then adjust by $20 or $30,000 every month. Zillow is a waste and no one should use it to check home values.

Lon ** helped me sell my mountain property this spring. He was helpful, professional, and dedicated to me as a seller every step of the way! I appreciate his knowledge and experience as a mountain property agent. I highly recommend him whether you are a buyer or seller! Thanks, Lon!

My home was assessed by this company anywhere between $130,000 and $147,000 back the first of 2019. If our area of Florida has seen a jump in home prices, I want to know why my home fell nearly $30,000 in value. The site construction homes remained the same. Someone on this staff believes apparently that modular homes like mine built in the shelter of the indoors and then assembled onsite are nothing but trailers. Not true. The picture they have of my home is so dated, and the upgrades I have made are not even recorded. I resent this organization just sweeping in like some deity and dictating values. If I ever sold my home, NO ONE connected with Zillow would have a hand in the transaction. This organization will not listen if you try to give them corrected information either. I am just appalled that anyone in real estate would use this company as a reliable source of information.

Main issue: I have two rentals. One will be available on August 10, 2019. I updated the listing details and posted it as active. It has been declined. I have emailed my CSAA (AAA) house insurance policy references; my property tax ownership name, all utilities are paid by tenant, they are not in my name. I have listed this house as recent as Mar 2018.

I like Zillow but they need to keep up to date with their properties that are sold. I found one yesterday and it had been sold since 2017. Please work on keeping properties up to date so people don't love a property and then be told it's sold. Thanks.

Selling your home? BE CAREFUL OF ZILLOW!!! Zillow "Zestimate" of our property did not reflect nearly $60,000.00 worth of improvements - and offered no way to update or change their disinformation. Both ZILLOW AND REALTOR.COM show Zestimates which ignore tens of thousands of dollars in upgrades - buying customers might wonder why the price of the home is so much above "Zestimate". We are losing prospective home buyers right and left! (Zillow might supply Realtor.com with property information? Does Zillow own Realtor.com, too?)

I started a search for properties with 2+ acres of land in my county, regardless of type. Literally over 50% of the properties returned were apartments and condos which were fraudulently/erroneously reported as having anywhere from 10-50 acres they did not have for sale. When I checked the same listings on Realtor.com, the data appeared much more accurate. It seems like Zillow does not have any checks in place to prevent, for example, a condominium or apartment reporting 46 acres of land attached to their property. This would be such an easy fix, but I guess it's not important to Zillow like it is to other websites. I'm very disappointed with Zillow's "experience" and will not be using them to search for land/houses again.

This seller did not inform me of the many floods that they have had hence the reason the doors in the unit have been removed. And multiple issues with bad ventilation in the unit. Also, just be advised a new housing development is going up that will house newly released sexual offending males which is 1 block away and can be seen from the balcony of the unit. Please inquire with Agent, don’t be deceived as I was.

Selling home with known issues @ **. Submitted offer (on a market rate house), provided earnest, conducted inspection w certified inspector. Inspector found mold and found shotty foundation pier workmanship that he said posed an active hazard and danger. Pictures substantiated. Zillow had purchased ~ 60 days prior to flip the home so the issues were CLEARLY known to them. Kept our earnest money and still on the market looking for another sucker that forgoes the inspection. Also misstated sq ft.

When I listed my home for sale by owner, the Zestimate was $211,000--now it's $138,000. They have the wrong tax info--I don't pay $175 in taxes. I pay $3000. They are using the wrong property deed & won't correct it. I have an original deed & a quit claim deed. I have called & e-mailed 5-10 times to no avail. As a result, I have lost potential buyers daily.

For several months and several thousand dollars I spent, I was a Zillow Premier Agent. When I stopped paying for Zillow leads, Zillow stopped posting reviews submitted by my clients!? Discrimination!!

WOW! I live on a dead end little country road and the county mower's came through and cut 6 feet over in a part of my yard and cut the whole side out of one of my big cedar trees off. Well I went online to find out who to contact about it and put my road address in and talk about a shock! There is my address listed with a realtor! Not one but two! I thought what! This has to be some kind of mistake! I clicked on the link and sure enough there was a aerial photo of my home and property! The description like the square footage of my home and the acreage of my property. By the way it was wrong about the acreage. It had ITS value listed and everything which it was wrong also.

Zestimates are all over the map. My home went down by 10% one day out of no reasons. My neighbor's homes and mine are similar but the price difference can be as much as 20%. Do not use Zillow!!!

Had an appointment with a representative from Zillow that was confirmed for today Monday at 1:00pm. Representative Aj stated that he texted me not called to confirm an appointment that was already confirmed. I never received his text but if he did text and I did not respond maybe I never received. I live upstate Westchester NY and drove an hour and 20 minutes to come meet him for our confirmed appointment. When I call him to let him know that I have arrived he tells me that my appointment was canceled. He was extremely rude! My husband had to call him and tell him to stop texting me. Yes my husband also took off of work to meet him. I will never deal or refer Zillow to anyone ever. Worst experience and company!

I had listed my house for sale on Sept 2017. Within the two years I had total of 3 different agents. This includes my current agent. First week of June 2019 I had submitted a request to Zillow and wrote to them to how I can get the old price history removed. I had explained to them in the same email that the history was hurting the sale of the house when potential buyers see the price changes. I received an email back the next day stating "They can duplicate the listing and get the first one removed or get it hidden". (I have all the emails going back and forth with them). I respond back to them that will work and thanked them for the feedback.

Tried THREE times to List my FSBO. After spending a long time filling out all the information, I continue to get: "Error 500 Our Server is Unavailable Now, Try back in a few min." I've tried off & on for 24 hours. Seems they don't want me to post. UG.

They kept valuing my home at roughly half. It is a small farm. Do they not have a clue about the value of acreage or outbuildings? Of course when I started they did not even have the right property pictured. Three months of back and forth on the computer resulted in corrected photos and corrected bathroom count. Still can't get them to correct the bedroom count and the valuation is still ridiculously low. I had plenty of interest in the house anyway and it sold very quickly. I guess they will fix the numbers after they see closing info in July.

I saw a house for rent on Zillow, I inquired about it and gave all the information they asked for only to wait for NO response. At all! As I copied and pasted previously. I have a unique situation. I never expected anything more than a reply. That’s all I was looking for. Zillow has a long way to go on the customer service end.

We recently sold our home in Cornville, AZ with the expert help and direction from our realtor, Evan **, (Berkshire Hathaway). He had a good knowledge of the location and told us stories of how he grew up nearby, playing and exploring the many Indian ruin sites, creeks and trails. With his help and direction we were able to get the house and property ready to list within a month. We listed March 11th and had 2 cash offers AND a contract by THAT Friday! The house was SOLD and escrow closed in 30 days! We can’t say enough about the care and service that Evan provided and will continue to highly recommended him at every opportunity we have!

Not a bad website to view homes for sale. However, their estimate "Zestimate" on listed and previously listed properties is as inaccurate as it gets. It's actually very misleading to consumers and home owners alike. If Zillow is unable to give more accurate estimates on property values, then the whole concept of a "Zestimate" should be eliminated all together. As it presently stands, "Zestimates" are actually hindering property sales due to their inaccuracies.

Fraudulent information and they do NOT care. Zillow is using comps from other neighborhoods, with small lots by national builders and ignoring the home directly next door to mine, which supports my comp. (More than $50 sf difference). I've written and they've responded. NOPE, can't fix it. Too bad. They flat do not care.

These losers STEAL your info and use it to start a unending spam campaign for you... Because reading countless 'OFFERS' from these simpletons and their PARTNERS is what I want to do while busy looking for a home. Yeah spend 4 hours a day filtering through your now USELESS e-mail address.

After a year working with an agent listed through Zillow I am told by the agent that she will not show me four homes I requested to review. I learned this at 9:20 pm on May 19, 2019 after the agent and I discussed the viewings on both May 12th and May 14th. Suddenly, even though her company sent me the home listings via email and asked if I would like a showing, I am informed by the agent tonight that the listings are technically too far for her to drive.

Despite half a dozen inquiries from me and my real estate agent, Zillow.com still shows my currently listed home as unlisted. This is clearly an error on their end - one that my realtor assures me happens pretty frequently – yet they refuse to fix it. Good luck getting a human being to respond to you. It must be among the worst customer service experiences I’ve encountered.

I always kind of knew that Zillow assessments were crap and I just proved it. It sucks if you are really trying to refinance or sell because assessors these days look upon Zillow as a sort of bible, which is also crap because if that is true then who needs them if they can't read the market and make a fair assessment. I receive these monthly/bi-monthly emails from Zillow on the value of my house. In January 2019 they sent that my house was valued at $195,794. In March 2019 they sent an email saying my value was at $191,342. Then in April 2019, I received an email that the value of my home was $166,371 with a big green arrow saying that my home value was up. What the hell?? Algorithm fail?

These people are a nightmare!! We aren't even listed with them. Our home is not for sale, not in pre-foreclosure, not up for auction!! Our home has been in loan modification, was approved by our first lender, sold to another lender and is in final review. We have been told by our lender that all is approved. Zillow and Auction.com will not remove the false listing!! They both tell us to have the mortgage company just call them... Per both of our lenders, "we don't call Zillow or Auciton.com". Both mortgage companies are saying this is a scam and will be initiating legal action. We are in contact with our attorney as well. This happened the first time in Feb 2019, and was removed immediately by Zillow. Now somehow they just can't remove it. This was re-posted a week ago and now they won't remove it!! Avoid Auction.com and Zillow at all cost. They listed this on their own, we never contacted them.

My home was rated at $1,819,000 just two weeks ago. Zillow lowers it appraised value daily to where it is now $1,299,000. Homes within a one mile radius have a square foot value when listing and or sell that place my place at its original value. They appear to disregard the fact that we have 3 acres, a 50' RV building, a 1,000 SF guest house plus many other positives. No HOA, no well, city water and services. As a true appraisal it is a joke and misleading. A retired AF major.

Inaccurate, where do they get the data? This description is totally wrong! The house is a single family home over 2100 square feet, 3 bedrooms, 2 and 1/2 baths with ocean views on a larger than 6500 square foot lot, electric gated entry, large concrete driveway, oversize garage and top of the line appliances and finishes. Visualize granite and marble counter tops, upper end cabinets with soft close doors, premium flooring and carpet, solid core interior doors and large view deck overlooking low maintenance landscaping. Great for pets and/or children, quiet area next to park. No Neighbors to the west, 150 feet off the street, Quiet and Private!!

Spent the time to list my 3 properties. They never showed up, I never once got an email. I put in about 10 support tickets and they would open them, read them and close them without a response. Never once had a support agent say a single word to me. I have legitimate listings and own these. I've never seen anything like it. Don't spend the time, just avoid it.

Paid for a six month campaign. Really just got lucky at first because most of the leads if not all are all garbage. Tried complaining. All they wanted to do was upsell me and make me pay for more never using again. I don’t understand how they’re still in business.

Attention All Real Estate Agents!!! Be careful before you do business with Zillow, when you pay for a certain Zip code to run your Lead Generation Campaign as a Realtor. They will promise a lot and under deliver and sometimes they don't deliver at all, they will take money and try to sell you three times of what your Budget is. The contract that they have written it 100% to their Favor and it to Protect them and is unfair. If you get in this kind of situation contact your state Department of Consumer Affair and Attorney General. The Realtors work hard, and do not need scammers.

Briefly. My Zestimate went from 600k a year ago to 467k this month. Been in the house 8 years and paid more for it then. Tax appraisal is $ 545K now. House next to mine cost 100k less than mine, has an Zestimate of 20k more than mine and a house two doors away exactly like mine with similar options, same property size but my options increased the SF on mine by 750 SF, has a Zestimate of $599k. There is zero consistency. Their logarithms are incorrect and their effect on people trying to sell their homes can be devastating They are shrewd, crooked and should be nobody's source for home values. Get an appraisal by an accredited appraiser in your area and go with that.

Applied within minutes of listing on Zillow. They ignored my application and leased to someone who they had on record searching for apt. Devastated at losing option for apt I viewed and told lease holder I wanted. All his efforts to get me an app were ignored.

6 weeks before I listed my house FSBO my Zestimate was 219,000+ With a high range of 244k. Two days after it was listed my Zestimate was suddenly 179,000+. My home was appraised in 2011 at 200k. Many upgrades and an increase in market conditions of more than 50% to date. Checked my next door neighbor, much smaller house, older house, less beds and baths, Zestimate over 220k.

We paid $55,000 more for our home than is listed on Zillow. It is inaccurate. Bothersome for people who are nosy enough to see what we paid and inaccurate for others who want to know the value of their home and the taxes they may incur. They need to get their facts straight. Realtor.com is much more accurate.

Yes Zillow and Zillow Zestimate are a scam just like the other reviews. I initially saw the market value of my house go up in value the next two years per Zillow and Zillow Zestimate and Zillow marketing graph. The Zillow Market graph shows that my house value will go up into the year 2020 so I decided to list my house for sale by owner on Zillow the day I entered the information and got a confirmation email that my listing was live. My property value Zestimate decrease by $50,000. One month later my house decreased another $7,000 on Zestimate.

This review is to be as factual and impartial as possible. I am writing it 2 weeks after the fact so that I am calm about the information and my options I state. I recently had Zillow make an offer on my house without a realtor to represent me. Below is listed the numbers they provided. Paint the exterior of the house to cover all discolorations caused from age and exposed elements. Sand and paint or stain cabinets in the kitchen to cover any scratches and make them appear as new. Whole house touch up of any dents or holes in the drywall and match the texture to the current texture of drywall. Room by room paint touch ups of any faded, scratched or chipped paint, best matching the current color. Paint $135 per 5 gallon, 5 Gallons covers 2000 sq. ft. Repaint Interior and Exterior 50 Gallons. Over Estimate. Total $1350 x 3 to include labor cost. $4050.

As an agent in Vancouver, WA I followed the instructions to post a video onto Zillow. It was a simple process and seemed easy but the video never appeared after 3 tries. I called for help and a disgruntled Zillow rep said he would fix it but it still never posted. I called in 3 times and got the same bad attitude and the same results. I get the attitude. They work for a bad company and deal with the same issues all day long. They know the system is broken and they can or will do nothing about it but must spout out lies saying, "We will help you" and "We will post this for you." I have followed up with emails letting them know it still is not posted but no replies.

While navigating Zillow's website, I was offered to take a survey in exchange for Samsung 9, I did. I completed and complied with all requirements, including CC transaction to pay for shipping of new Samsung. Transaction denied, 3 times.

The quality of leads as a Zillow Premier Agent are horrible. Do not spend your hard earned money like I did, and have it be thrown in the ocean. I have spent approximately $50,000 with only 1 conversion. Almost everyone who calls, texts, or emails you is already working with a real estate agent. These leads are supposed to be vetted by the Premier Agent team; however, just about every lead I have spoken with is already working with their own real estate agent. Zillow has little to no value.

After listing with 2 previous realtors (both being horrible experiences), we went with Kelly **. I was very weary of having another realtor list our home while we were living out of state. But Kelly was so professional and her communication was SUPERIOR. Kelly made us feel at ease and emailed, called and texted constantly keeping us updated. Kelly did sell our home and the entire process was so easy because Kelly made sure it was. If you have had a negative experience with a realtor, or if you want to avoid having a negative experience, go with Kelly **, you WILL NOT regret it. Thank you so much Kelly, we would be more than happy to be a reference at any time.

I have spent days and days re-entering photos. The sellers who hired me to market and sell their home, have also spent many hours trying to correct the photos. All of the other major Real Estate marketing companies like Realtor.com, Movoto, Redfin, and all that specifically update photos from MLS have the current photos. Zillow says it's a Broker feed and though I've deleted and re-enter 3 times, they tell the seller it's the agent's issue. My Broker says it's Zillow that won't update.

While I recognize that the Zestimate is an approximation, our exact Zestimate was 320 with a range of 304-340k. Zillow proclaims that their Zestimate feature has a median margin of error of 4%. Zillow offered 272k for my house as an initial offer without even seeing the home. The Zestimate is projecting at 332k in 12 months which is indicative of an increase in home value of 4% in a year. In addition, Zillow also features 36k in fees for selling my home to them which equates to a 13% hit on profits. This does NOT include the 6% commission that would have gone to my realtor.

I spent time writing a review of my real estate agent who helped me purchase a condo in Trump International, Las Vegas. The request was made by Zillow. After I submitted it, it went into a black hole and disappeared. It was not published. I was pretty annoyed because I wasted my time writing for such an unprofessional outfit. I am not surprised to know the company cannot get accreditation.

I had Zillow ads pulled down. At first they told me one reason and then when I satisfied their request for what they needed they told me a different reason... There needs to be some serious government oversight of this company as there is no phone number to call and no one ever responds with truthful answers timely.

Cortland North Brookhaven formerly the Exchange at North Haven complex is the worst. Renter beware. Looks like they changed the name of the complex from Exchange at North Haven because of all the bad reviews it has received. Clever. Changing the name of the complex doesn't change the fact that complex is pure trash. Noise, dirty, inadequate leasing office. VERY unprofessional.

Zillow is terrible when it comes to estimating supposed values of homes and their information is totally false and inaccurate. They reported that our home had been sold to FNMA a few years back for only $495,000 and this has never happened. Also they only have half the story on this home and the fact that there are NO comparables since this is a totally custom home on 1.67 acres with large structures on two levels- the home on the upper level and the large 4 car garage with offices/art studio below and separated by a $70,000 built, paved road. Also fantastic views 360 degrees from the home and over 180 degrees from the structure down below. The detached garage is over 3,000 sq. ft and the home is nearly 3,700 so the reporting is totally incomplete now that I have listed it or sale and the main picture shows how improved this property is.

I am an agent and have tried and tried to get someone anyone with customer service to delete an old old profile of mine from 10 yrs ago! I have followed all their directions from their "help" section and nothing!! They don't even follow their own directions from the site. So there sits a very old profile of mine with very outdated information of mine and the company I was with is no longer in business!! Has all outdated information on the site! I will NEVER advertise on this site again! They are the absolute worst!!! You've been warned!

I am a homeowner who became ill and fell behind in my mortgage. While working with my mortgage company, my house went into a Pre-foreclosure status. My lender was great and worked with me to get this resolved and catch up on payments. Zillow LED vultures to my door, phone ringing night and day, notes on my door, a roofer atop my home, and people walking my property. Did I mention, this went on long after I was in good stead with my lender?

I put my house on the market with the help of my daughter who is a real estate agent. Zillow said she could not list with Zillow since she is not a member of MLS but it could be done as FSBO. She put in all the information including photos. What Zillow posted is not the description she wrote and no photos. Instead they posted a listing description from a previous listing agent when I bought the house 7 years ago. The information is old, inaccurate and incomplete plus it makes it look like we plagiarized that agent's work. The square footage is wrong which makes the asking price look unreasonable per square ft. All we get are phone calls from as much as hundreds of miles away from agents wanting to list the property. My daughter has tried twice to edit the listing with no success. She tried to delete it off the site but that does not work either. All of this can be detrimental to my selling the property. I feel trapped and deceived.

I am thinking of selling my house and the idea of not having to go through the inconvenience and stress of having home showings, open houses and the constant burden of selling was appealing to me so I contacted Zillow. I had a pleasant young man take my information and provide an offer that was below their "Zestimate" of $299K, at ~$280, then minus fees and charges. While this sounded a bit much, they then offered a "free inspection" with no obligation so they could assess the condition of the property and determine if there is a need for repairs, cleaning, painting etc.

Zestimates are not based on homes on the same street, neighborhood or building. I own three homes, one in a regular neighborhood, one in a gated community and one in a condo building. I have the same issue over and over again. My Zestimates are inaccurate.

I've put a home up for sale by owner, a 2 bedroom condo, on the Zillow site. Claiming the home, entering the description details and adding photos was all pretty straightforward. Creating the owner estimate was easy as well. The Zestimate that is generated started out at around the expected price based on comparable research. Then over a few days the Z estimate steadily decreased. When I looked at what is shown as comparable under the Z estimate I was surprised to see 90% of the comps used by Zillow are one bedroom condos. There was a condo in the same building that is identified as a 2 bedroom, but, it is not a 2 bedroom it is a 1 bedroom with a really low price. This might not be Zillow issue since the data they pulled from is incorrect. I fail to see how those listing are considered comparable, but, the Zillow/system think they are.

We are basing our experience regarding Zillow's FSBO option on two experiences; one was a little over a year ago and one is most recent. Zillow lures homeowners to list FSBO for free and the point of that is so that realtors know you are looking to sell your property, then they will call you nonstop to get you to list with them. Some even went as far as threatening us. Our homes were in great condition and our homes usually get the most attention and traffic on Zillow. The first home we listed had a Zestimate of 95K. The area was experiencing a great sellers' market and our home had over 120 saves and was constantly ranked number 1 on Zillow. Well that may seem like good news to the Seller/homeowner, but it was bad news for realtors and Zillow because it was FSBO. Zillow even erased all the saves after a couple of months.

If you are a for sale by owner. You will never get a lead or potential buyer. The leads go to agent who pay Zillow a premium. The Premium agent will pester without end until they get you to let them list your home. If you see your home with a Realtor and post on Zillow. Again, the Zillow premier agents get the leads. Zillow Estimate is a farce. Stay away and save the headache and time with Zillow.

I listed my home on Zillow, within 30 days they lowered the price of my home $9000. I called to find out how they came up with the price reduction, no response from them. I believe they attempt to low ball my property in order to make it easy for realtors to sell. For FSBO sales you never get leads, because they post agents on your site, who pay for placement then they call you with buyer. The lead should be yours, instead the realtor gets it and you have to pay the realtors. Most realtors are weak and can't sell unless property is deeply discounted, not good.

Zillow will harvest your data from the Chrome auto-fill when you fill in their web form trying to contact the owner of a 'for sale by owner' listing. This is info you didn't intend to give Zillow like your full name, current address, etc. things that you normally fill out an online shopping cart form with. What a skeevy company! After that you'll get some spammy text and calls with your full name in the header trying to hard sell you a mortgage on the property you inquired about. In my case, the call center in Tucson: Alex, **. They refused to answer my questions about how they got my info or my request to delete it, just wanted to run through their scammy sales script. Sociopaths.

We allowed Zillow to do an inspection/appraisal through their offer to buy program. They came in at a low ball offer. Their fees/commissions were outrageous. But the real clincher is that they devalued our house on their website after we declined to seek them the house. We had credible valuations from many realtors who showed our house & in the end sold for $30,000 more than their valuation. I believe they decreased our value because we didn’t buy from them, & to try to legitimize their offer. Don’t even go there!!

I am a licensed Realtor in Texas and have a valid active listing at **. When I do a Google search for **, the first site on the list is Zillow saying the property is currently not for sale, but click here for an agent to help you. The first time I clicked, I got an irate and rude agent, the next time I clicked I got nothing, the third click I got an agent that said she could not help me, that Zillow has an algorithm that she does not understand. I just keep telling my clients to not get "Zillowed". I really hope all the Realtor Boards will act to eliminate them -- or at least act responsibly. I would rate them minus 10 if it were an option. Carolyn ** RE/MAX 1st Class.

I bought this house in 2005. Why is my house even listed on Zillow website. I am not renting nor selling and whatever information these idiots have posted isn't even correct. Square footage and number of bedrooms is totally wrong. Trying to talk to one of their flunky's never happens. I've left 2 messages for them to take down my house from their website. I am giving them 2 weeks. If it's still there then I guess I contact my attorney.

If you sign up for the Premiere Agent, you will get leads for a little while. But if you don't "upgrade" every 6 mos (meaning up your monthly payment) Zillow will add you to the bottom of the barrel as far as leads go! I started at $500 in Nov 2017. Since then I went up to almost $900 a month and all of the sudden Dec 2018 - Feb of 2019 I started getting nothing but FORECLOSURES? I don't do FORECLOSURES! Then they started sending me what they call "Nurture Leads" - those are folks who won't respond to Zillow (or anyone else). The ones who DID respond said, "I already have an agent"...