Zillow.com Reviews

Zillow's salespeople promise you the world and deliver nothing. They just charged me over $600 to set up a "Premier Agent Account," and they completely screwed it up. No leads -- I wonder why? I'm only in one zip code instead of six. I've left a message for the sales manager and have not heard back. I will keep calling until this is resolved or receive a full refund.

I like the idea of this type of report but I don't believe mine was accurate. My land is in a flood zone and two thirds is unusable most of the winter. The estimate was about $248K which I believe is $100K too high.

I went on Zillow and saw a house I wanted to rent. It was listed as a 5 bed 4 bath home. However when I went to look at the property it was only a 3 bed 1 bath home. Waste of my time.

I bought a house for 25000.00. 1280 sq. feet, 2 car garage, good to excellent condition. Zillow posted what I bought it for 25000.00. I had it for sale for 6900.00 for over one year with two offers of 30000.00 in that year. Well I would lose money after property taxes, paying interest, real estate commission, light bills, water bills. The listing expired so I listed it with another realtor. He said because of Zillow I can't sell it that I needed to drop the price again to 57500.00. THIS REALTOR SAID ZILLOW IS THE PROBLEM OF WHY IT WON'T SELL. I searched the internet and couldn't find any other site of what I bought it for. Thanks for the dis service Zillow.

Recently a house in town came on market. Same size lot and sq footage, similar in condition and age. Assessed at $60,000 higher than mine with a zestimate of about $130,000 higher and for sale higher than their "zestimate". Where do they come up with these numbers? Estimating my house of similar age, condition, size etc will provide a comp that can affect the sale of homes coming on the market. It seems like people rely on their estimates and their opinion can have a negative affect on sellers. What is up with that?

I have been a Realtor advertiser on Zillow.com for quite some time and was very pleased with my leads. I was contacted by my account rep last week and quoted a great price for 100% exposure in my zip code. I agreed to accept as well as added some more exposures to 2 other zip codes at a great discount because of a special promotion. When the bill was sent it was for a much higher amount than was quoted. After contacting the rep by phone and email it took 3 days to finally connect with her to discuss discrepancies. I was told they have a new billing system and it was her fault but she could not stand by our verbal agreement. I asked why was I even contacted about a special discount if they indeed did not have one. All she could say was it was her fault and she could not stand by the verbal agreement.

We very recently listed our home, located at ** with a trusted, local realtor. Because we were looking for a new home in anticipation of selling our place, we checked different sites. My husband had been searching ZILLOW, so we looked frequently for new listings. I was rather surprised to find our home on their site and, at first, thought it must be common for other realtors to share and promote ads. Then, I discovered very soon after that, a SOLD banner across our ad.

A home located on ** is two years into a foreclosure and it is not even listed anymore as a pre foreclosure. It has obviously been tampered with. It is a poor representation of the neighborhood because people buying into it are not seeing that there is a foreclosure right next to it. Zillow is so inaccurate and there's no response to any errors discovered on their site.

For approximately 6 years, Zillow had my address, **, showing up in correct location, but then showed same address across the street. I communicated via email with someone who wasn't much help. They finally removed it from across the street but added another home with my address at my location. Although they were both my homes, there was a substantial difference in price. So in my unsuccessful effort to delete the extra "home," Zillow then listed the house as a studio since I had deleted bedrooms.

Completely inaccurate information on the estimate of home's value. They had our house plummeting in value by epic proportions ($46,000) in a week's time for no apparent reason while our neighbors' houses' values all increased in value. This has direct consequences for us as our house is on the market and it makes it look like there is something terribly wrong with it. When I brought it to their attention they told me how I could help correct the problem by adding the "owner's estimate" and explaining how we came up with it which I did. It hasn't changed anything but rather the value is showing as having gone down even more.

Our home is for sale and listed on Zillow as NOT ON THE MARKET. We bought the model home, the first home in our neighborhood and since 2008, 15 out of 17 homes have been built on the remaining lots since the last Zillow update on our home which drives their ever incorrect Zestimate farther down, more than 10% of the asking price. We are frustrated by this and question the existence of Zillow especially when trying to correct the information. What recourse exists in this case? Let them continue to drive prices down?

If you are a realtor and thinking about advertising with Zillow, please read my review. I have used several other websites to advertise my business as a realtor and capture leads in my zip code area. I have had success with each of them, but always wanting to do better. I agreed a few months ago to advertise with Zillow. I am so disappointed with the lack of services I received. I thought they were one of the top search sites for home buyers so I was willing to pay 3 times more for advertising with them for a short term. After 2 and a half months time I received a total of 5 leads, 4 of which were useless and one buyer looking at below market homes with slim possibility they might get qualify in a year.

Zillow estimated my property with no consideration of custom build, one and only situation, off of the normal price big time. Their estimation is not realistic and not responsible for people who are looking for homes as well as who wishes to sell their property.

I live in a new subdivision with numerous homes identical to mine, and Zillow's zestimate for my home is $50,000 to $70,000 less than identical homes on my street. There wasn't even any information about number of bedrooms and bathrooms listed. (How does one estimate the value of a home without any pertinent information?) I contacted them to explain their error, and they replied that the zestimate will stand as is. Also, on my previous home, they reported a sale that didn't exist. They are not interested in reporting accurate data whatsoever. Consumers should be aware of their carelessness.

We listed our house 4 weeks ago. Zillow.com shows our house in a different city. Any search on my city does not show my house. Contacted their customer service several times. They said their "mapping team" will NOT be able to correct their system to show my house in the city I live in. We are evaluating our LEGAL options.

Zillow listed 5845 Premier Street, Lakewood, CA for rent. No such address exists. Their sister company, Trulia, does the same thing often. They also allow phony scams of nice homes listed with cheap prices. The contact numbers of those phony homes is often a cell # or fax. Those on the other end are scamming and stealing. Zillow and Trulia do not even make an effort to verify the advertised listers.

My mother's property is for sell in Nogal, NM for $90K. Zillow has her property confused with another property in Bent, NM with the same address for $300K. Her property's information, along with photos, is merged with the listing in Bent, NM. I have contacted Zillow and the real estate agent at least 10-12 times. I even spoke to the real estate agent who said he would take care of this problem. My concern is my mother's property is for sale with incorrect information; especially the price.

My house price is listed incorrectly, they are missing a zero at the end (huge difference). I have contacted Zillow multiple times to update price sold for with no response or any kind of feedback. Zillow has terrible customer service and is unable to correct sold price. They are damaging my chances for ever selling my house at a decent price.

I am looking for a house to rent in the Orange area. Zillow lists many houses that are supposedly for rent. Much of the data is outdated, the majority of properties had been rented weeks before and quite a few houses listed don't even exist. Vacancies for decent rental properties are at 20 yr low and using Zillow has been very frustrating and waste of time that I don't have. If Zillow is going to list properties for rent that should take the responsibility to keep their info updated as not to waste people's time. Most people who are looking to rent are on a short time line to find a suitable housing. Trying to use Zillow has made a very stressful situation even more stressful.

Zillow has no right to publish its estimate of value. Their model is incorrect in most cases and hurts the consumer. I see houses regularly appraised well above the Zestimate in some markets and way below in others. This is very unfair to the consumer. There is also never any call backs for service complaints. Zillow also is a poorly run site, many times things don't function correctly. Zillow also states they are for the for sale by owner customer which is a lie. They sell their territories to licensed agents to capitalize in the traffic of the for sale by owner customer. In my opinion Zillow is not what it says and people should boycott this site. It only hurts the real estate market.

Zillow contacted me with links to take over the account myself and list it as "For Sale by Owner" for no cost, or have the realtor re-list it at no cost. I re-listed it myself with no problems whatsoever. The realtor has yet to resolve the issue by taking the time to re-list, and the initial problem came from them canceling their subscription to ListHub.

Unbelievably terrible place to find any accurate listings. Homes that I searched were off by as much as $50k and some were off the market months ago. One of the easiest UI's in terms of searching but completely untrustworthy website that rarely has accurate info. Why are they still allowed to operate this way?

My home was just listed and Zillow is pulling information from outdated tax records. They have my home listed as a 4 bedroom and 3700 square feet when it's been updated to 5 bedroom and over 4000 square feet. My realtor notified them to change it and it was fine for a day and now it's back to 4 bedroom again. This will affect me with people looking for a home.

We have our house on the market and have had two price drops. Not only does Zillow have the incorrect price (original) listed, not ANY of the price drops, it also has our original (pre-professional) photos listed, NOT the professional ones we had taken which are much better. Also has incorrect property description. I contacted Zillow and they told me what site it was pulling from (not the MLS--some agentmarketing.com site). Our agent updated the information from the source site as directed. Five days later, nothing.

I just paid $400 to have our home appraised by a professional appraiser from our town. After receiving our appraisal report I looked at Zillow's "so-called" zestimate on our home two days later and the zestimate is over $64,000 lower than the appraisal. What a JOKE! Who do these people think they are? Zillow is a total waste of time.

Zillow listed my property as no longer available when it is. It has not been sold, not even inquired about, so what gives? The MLS has also been pulled, no longer available in any search engine. Called the agent, he said that Zillow is working on it.

I went to the Zillow site to look at homes & a few days later my home was listed. I never listed it or gave them any information on my home. Description was incorrect & so was the price. Completely frustrated with them!!!

I joined Zillow as a new agent. I paid for 2 zip codes to get my face and bio out there. I paid to get viewed and get clients. The first call was a criminal and the second was someone playing a joke. I did not spend $600 per month for this to happen. I, apparently, have been pushed down the totem pole so other established agents get the leads. I have wasted $1200 and told by Zillow to contact and call FSBO listings. I contacted several, went back to make calls, and all my contacts were in foreclosure. They also told me to call fsbo.com. I did and people were calling me back stating that their homes were sold in December. Why was I bothering them in April???? Scammed and money flushed down the toilet. I am so ashamed.

The Zillow estimate on our cooperative apartment is off by approximately $100,000. Several estate sales in the building in our line sold for substantially under-market prices however, Zillow refuses to reflect that when pricing our unit. I have contacted Zillow but it seems to be pointless. I am going to file a complaint with the Consumer Affairs Bureau of New York State. If Zillow cannot accurately price our unit, then we want it removed from Zillow.

Zillow is the biggest rip off of my decade long real estate career. It was a huge mistake to trust them to produce quality leads. Do not make the same mistake. All I want is a refund and all I get is the run around. Absolutely pitiful.

My parents are selling their house in Severn, MD and Zillow has the house valued at $30,000 below a professional estimators value. This value on Zillow is even lower than other sales in this same neighborhood. This home is in great shape and an ideal location. My parents have had many offers on the house all for the Zillow value. They are finding it difficult to sell and are losing out because of Zillow. They are also finding it impossible to get this corrected after they have tried several times.

I have been a Realtor in FL for almost 20 years. I am a third generation Florida Realtor. Specifically, Zillow has totally ignored my multiple requests to correct an error in one of my listings, and the only human I have been able to connect with is a salesman trying to sell a Zillow $300 per month "preferred agent" package.. When I asked him who in his company I could possibly talk to correct, he said "they were on another floor, and he did not know how to reach them".

Zillow listed my home from a feeder site. I updated the photos and now it shows as off market. They don't have a place to make a change to active. It is a shame they do this to consumers. Their zestimate is horrible and they don't have a clue. Has anyone tried to actually contact them via email or phone? I have been searching all over their site and still haven't come across this information. If they are all about helping then they should have A+ customer service. They don't have customer service at all. They fail F!!!!

Emailed the agent at least three times and then started calling, and they seemed not willing to help. Talked to the agent once and still have not heard anything, and when you call, they seem not to know much of anything and not too pleasant either. I would not recommend Zillow to anyone at this point, not a satisfied person.

A friend sent me a link to Zillow that had my house listed. It has never been listed and the information is completely inaccurate. An 8,000 sq ft house with 2 bedrooms, 3 bath. We have 6 bedrooms, 5 full and 2 half baths. How can they do this if a home has never been listed?

My house in on the market with a realtor in Austin, TX. Firstly my agent was unable to upload photos to Zillow, then after about two weeks of showing just two photos, it moved on to showing about eight photos of the exterior and about three of the interior including none of the bedrooms or den. Then, once that was sorted out, after hours of phone calls and emails, my listing agent tried to reduce the price and display an Open House, neither of which are showing up on the Zillow site. What is going on? My house is not getting the traffic it should because of Zillow's inefficiency.

My house was put on the market on/around Feb/11/2015. My agent and I worked very hard to sell this property. I found out today (Mar/12/2015) that wrong information (old information before this property was put on the market) were still listed in the detail section. I had many people came to view my house but not reached to many of offering... start wondering why? All remodels and the money I spent to make this house suits to my taste were not listed.... Zillow listed:

Zillow's zestimate is a farce. A house 2 doors down from us is only 34 sq. ft. bigger than ours and the zestimate is $45,000 more than ours!! The house is 3 years older than ours and the property is the same size, so what gives? This makes absolutely no sense... Based on the available data (house size and age, property size) they should be about equal regarding the zestimate. Furthermore, our taxes and assessed value are much higher. How does this translate into a $45,000 lower zestimate for our home than for theirs? The zestimate is garbage and Zillow is not helpful with inquiries about it.

Zillow reported an incorrect high school linked to my house on their listing. I have contacted them repeatedly about this but they says they are unable to manually change a listing and that they can address within the next month or so. The school they list has very low scores and people have actually refused to see my house for that reason. I have no idea how many people see this inaccurate report and just never even call. This issue is significantly affecting my ability to sell my house.

You are showing my residence to be in foreclosure thereby reducing the potential sale price of same. My bank, which is the mortgagee, deducts my monthly payments inclusive of taxes and insurance, from my checking account with them. My mortgage is current and there is no action pending against me. Unless this erroneous information is corrected immediately you will be responsible for any loss I incur upon sale... This is irresponsible recording inasmuch as you reach by your account over 27,000 contacts.

Writing to voice our displeasure with Zillow's abuse of public trust in our neighborhood similar to many others in the US. Lack of understanding of local real estate market, degrading the existing infrastructure, depressing and causing redlining of thriving neighborhoods. A publicly owned company is not allowed to do harm to those that are directly affected by their malice. They think their disclaimers will save them, but this is not right. I would rather not have my home shown on Zillow at all.

Zillow must have personnel changes. They were once very good and I would say very accurate. But in the last year to year and a half I have witnessed changes in the sites. Last year most of houses in our neighborhood were rising and a good rate and then some of the homes fell in price. Not all the homes, only 3-4 homes. The ones that fell in value took a dramatic drop... $30-50,000. That was within a 2 month period. Now our homes (gated community of 70 homes). Have a range difference of 200,000 to 250,000. One of the worst houses in our complex has the highest value (Zillow Home ID: ** ). Unbelievable and there isn't a way to contact them to post a problem with their system. I guess they don't care.

I have a 4-bedroom home and they have it listed as a 3-bedroom. I've left several messages in different ways over a 3-year period yet they haven't updated their mistake. It's almost as if it has no personnel. Very poor service. Probably just a software program with no humans and no ability to respond. It's very good opportunity for a company that can respond to bugs in the software to replace their shoddy service.

On November 25th 2014, I was contacted by a sales associate William **. He has contacted me via text message regarding a Macomb Township zip code 48044 and asked if I would be interested. He then mentioned that I would have 4,573 views a month for a fee of $615 per month. I told him that seemed steep for the price. He then asked to get a lender to split the cost. I hesitated for a bit and he sent another message stating that there were 51 people on the waiting list and it would be gone within the hour. When I asked how many agents are in rotation, Will stated "It depends on the zip, all you need to worry about is that I would be one of 3 agents featured, 4,573 times per month and that it's very exclusive".

I have the same problem as everyone else - low balling my property and homes on my same street with higher values when even a blind person could see my home is much better. Maybe Zillow is owned by the IRS. Wonder what a political poll would show on the people’s homes that are being low balled. Just a thought.

We have had our house on the Market since Sept 2014. Once it was put on the MLS, various websites showed it as well including Zillow. Our house has 4 bedrooms and 2 bathrooms. This was accurate on all sites - in the header and in the supporting text. On January 4th, Zillow started reporting in the header that our house has only 1 bathroom. The text still shows 2 bathrooms, but if a buyer filters by # of bathrooms, our home won't show correctly now. My husband and I both tried to have this changed by e-mailing Zillow and by trying to edit the info ourselves, but we cannot and they continue to tell us our agent must change the "feed" sites, but the MLS and Realtor.com are correct. I have no idea where this was changed and no one at Zillow can help or tell me.

Zillow has dropped my home value by $300,000 since December of 2013. Yet since that time homes on either side have increased. It is impossible to speak with anyone at zillow as their customer service is nonexistent. Prospective people will not even look at our home because they think zillow is gospel. Realtors should stop using this company for sales leads! Furthermore, this damaging site should be put out of business. My next post is to the Illinois attorney general.

I was told by a sales rep that I would be able to have clients leave a review for me, even though I'm a new Realtor and hadn't had any sales, yet. She said that clients could review me on my knowledge of real estate. That was a selling point since she also told me that perspective customers choose a Realtor with the most reviews. It turns out that it was false information. People are unable to leave reviews based on real estate knowledge. I spoke with her manager and to his manager, to no avail.

I utterly hate the Zillow website. I sign up for leads, I rarely got any leads. After you sign-up it is next to impossible to get anyone on the phone. If you want to cancel you have to buy-out your contract, they basically tell you nothing about your rights and the terms of the contract. You will have to find out the hard way. They usually have the wrong information about a house on the website, which tells me they do not update property information on a regular basis. I will never use them again.

Starting with agent doing sale on the phone...no recording...no prove that he was not honest. There is no way to terminate without buy out or penalties. He got a sale, I have a problem. Service is not delivered the way how should be. Phone calls are not connected...there is no leads...realistically - no prove that anything works. No way to complain because there is 1 hour or more waiting time to get customer service. No one want to response via e mails. Contact is via some cell number and only if they call you. As soon as they get your CC, only way to cancel is to cancel a CC. Scam like many others.

Zillow listed our house as foreclosed. This house never has had a foreclosure and we never have missed a payment on the mortgage. This is not a good thing!

My property is currently on the market in Danbury CT since March 1, 2014 and the problem is the same as every seller is and has experienced with Zillow across the U.S.....inaccurate damaging zesitmate numbers. I've spoken to my real estate agent numerous times about correcting it however there is no way for an agent or FSBO to correct the zesitmate number. In addition my agent was recently locked out of her own Zillow account with no other way to make contact with Zillow except by email...I ask is this a reputable company.

I have seen many Zillow estimates more than 30% lower than the true value which likely scares off many potential buyers. It would not shock me if 10% or more of the foreclosures in the past 8 years may have been avoided if the Zestimates on their homes were accurate. They are most likely intentionally criminal acts in many cases, like mine. I had my home for sale (a brick and mortar, almost 3000 sf 2 story house with a pool on a 1/2 acre) at a fair price of $299,000 (it appraised for $284,000 a year earlier and I put some work into it to make it worth a bit more plus that area appreciated that year) and they used comps from trailers in a nearby neighborhood and put the Zestimate under $240,000 (I think it may even have been $170,000 but later was changed).

My corner house (built in 1921, 3075 square feet, 4 bedrooms, 3.5 baths, with interior and exterior renovated within the past ten years, plus a detached garage and standby generator) is "zestimated" at $390,744). This low appraisal is absurd considering recent comparables in the neighborhood. For example, another house in the middle of the same block (built in 1911, 3,067 square feet, 4 bedrooms, 2 baths, no garage) recently sold for $480,000 and is now "zestimated" at $556,770! What is the point of this Texas company making such arbitrary "zestimates" of properties in other states, properties that it has not actually inspected and whose neighborhoods it seems to be unfamiliar with?

Zestimates are only accurate 50% of the time, if that. Some homes are often times worth much higher than what the Zestimate value portrays. Sometimes, they overrate how much a home is worth, which is pretty hilarious. The site is useful, but use it with caution. There are many many factors that can influence home values, and unfortunately the Zestimate won't take that into account at all; sometimes it's pretty random.

Zillow has "zestimated" our property $35,000 to $40,000 below both a professional estimate a few months ago and estimates listed on similar websites. In their charts, they showed that our home value dropped about $30,000 in the last year. This is ridiculous - homes for sale in our neighborhood are at the same price point as last year, so the market hasn't dropped significantly in our neighborhood, and the house itself has gained value as we continue to make improvements. When I contacted Zillow asking for an explanation, they simply sent a link to the page for our home. The subject line said that the home value had decreased (so, in response to my inquiry, they further decreased our home value).

Zillow had our property listed as a pre-foreclosure on their website. The property had been deeded to us (no mortgage) since 2009. I asked them to remove it through their listing agent for our area. He didn't have time. Took 4 hrs. to find a phone # to no avail. Finally they kept sending self-generated emails that I could not respond to. The property showed on website "off market".

Zillow creates Zestimates that fluctuate with NO relationship to actual values in the general area. Zestimates are WRONG and seem to TARGET certain homes with MASSIVE reductions in values while other neighboring homes are unchanged. In fact, in my case, my home Zestimate went DOWN by 20% while neighboring home went UP 5-10%.

This is a terrorist group. No one has ever seen a live person from this group. They put a low price on every home... Unseen... The goal is to make you sell at the cheapest price regardless of improvements or condition... So they can infiltrate quiet residential neighborhoods... Without notice... Wake up America... Speak up America... Think about it... What do they gain from listing your house??? Why would they spends millions of dollars listing houses across America?? Do they get a commission on the sale of your house?? NO... Contact your state and federal representatives... NOW.

I am a realtor and have paid thousands of dollars to advertise & receive leads from Zillow. Just before billing I would receive leads. Buyers are misled into thinking they have contacted the listing agent and become angry when they learn the truth. Zillow is huge!

I have been speaking with mortgage brokers about refinancing my investment home in Pasadena, MD. They won't even talk to me because of erroneous values that Zillow has placed on my home. The value posted today is a full $120,000 less than it was 3 months ago, and completely out of range with the rest of the neighborhood's home values. For example, a home 2 doors down from mine is currently listed at $403,000. Three months ago, it was valued at over $800,000. Zillow is preventing me from getting my mortgage refinanced, and some action needs to be taken against them. Thank you.

This is for my 75 year old mother who doesn't know what to do. When her neighbor's house was listed for sale, Zillow.com notified my mother that her house was for sale and all the information which had been correct for her address at **** Lakeview Drive, Mentor, OH was deleted and replaced with the information for **** Lakeview Dr. (which was the house for sale). My mother was shocked to be notified by email that her house was for sale and then I checked zillow.com and all her information was gone and the information plus a picture of *** Lakeview Drive was on her **** Lakeview Drive address in zillow.