Zillow.com Reviews

I placed my home on sale a week ago and Zillow has yet to get the information right. They posted that we are a managed property and the lot size is 182.04 acres. Big difference from 0.45 acres. I have placed a call to Zillow and still haven't heard from them. My agent has attempted to correct the issues but with no luck. The views of the property are now at zero so I figure I am locked into a contract that will go nowhere. Don't trust or use Zillow if you have a choice.

We spend more than $35000 with a 6 month contract to barely get our money back, barely. Most leads were bogus, not real emails or telephone number, they did not call back, for rentals or houses that are pending already, from other areas we did not subscribe... we are never going to use this company. They sell space to too many agents and it is junk in junk out. We are happy to get our money back. But after 6 months of so much effort to break even is not worth at all.

Zillow has listed incorrect info on my home, but... more than that, they list my home as being sold on April 15, 2015 for $1 million dollars! I called their corporate office in Seattle, WA., I called them two weeks ago and only got voice mail. I left the info and my name a phone number and they never got back to me. Last week I called again. Still no reply. I then contacted a real estate agent listed on my home site, and received a call back. She said that she'll get back to me. That was two days ago. Now I have to contact the property people to see that my home is mine, even though I still get my property tax bill. Zillow is making me check out my own property when they could have had answered my questions and take off the "sold" info. Don't trust Zillow. They don't care about their bad info or the hardship they cause homeowners go through just to be sure that I am not a victim identity theft.

I’m a realtor in Orlando, FL. I had a lot of trouble when I was on Zillow with inaccurate data. They linked a brand new construction property I had recently closed, and was posted on Zillow, to a rundown mobile home that was never my listing. I called and emailed support several times and no one ever responded. So every time I got a sales call asking me to pay for leads and to get pushed in front of site users, I told them if they would fix that link I would consider paid advertising. The link was never corrected. I realized that Zillow was a lead generator for agents who pay and the data didn’t seem important to them in my opinion. The values are rarely accurate. There was a news article a while back about Zillow's CEO's own property being overvalued by 40% on Zillow compared to its sale price.

Zillow has illegally listed my home on their website as a foreclosure. I have tried to contact them 5 times in the past 2 years. I am filing defamation charges against the company! They are horrible people who don’t have a clue what they are doing. Please check your address, they probably have your home listed in foreclosure!

I own a duplex and am trying to list it for rent on Zillow. Zillow shows that it is still for sale with a link from ERA realtors. This listing agent is who I purchased this home from. On the ERA realtor webpage it is listed as not for sale because I now own it. Zillow still has some kind of link to the original listing and will not update it or remove the inaccurate link. They are saying, "We cannot remove the link and it has to be done from the listing agent." I have told them I have contacted the listing agent and he has no active link. This is the ERA web link **. This is the Zillow link **. I am unable to list it for rent on Zillow until they fix this link. I have also offered to furnish any requirement of my ownership of this property.

I am trying to delete the listing I created. Delete, not deactivate. I simply want to completely delete it. Zillow has decided not to provide that feature, unlike every other application out there. THEY DO NOT LET YOU DELETE A LISTING. They make you send in an email, and then they ignore it. They do not let you delete listing, you cannot call them, and they do not reply to emails. DO NOT USE THIS SITE TO MANAGE YOUR PROPERTY.

I had a client review rejected for no specific reason. How is a client suppose to know what to edit in their review if Zillow does not tell them what needs to be revised. I also had several approved Zillow review posted and responded to back me deleted for no reason or explanation by Zillow. I asked Zillow to not contact me to advertise and I am still getting calls. I hope this site does not allow Zillow to delete this review as well.

I called about an apt for rent. The “owner” contacted me 5 days later saying he worked on an oil rig out of town. He sent a pic of his passport and asked for my ID to start application process which I sent. He says he rents through Home Away and wanted $800 up front then he would fly in from California to show me the apt, promising to return the money no questions asked if I decided not to take it. I googled the property and it is a shoe repair shop. He also wouldn’t call me to discuss in person saying he didn’t have cellphone service on the oil rig. He had an excuse about why the Home Away people couldn’t call me either. I regret that I sent my ID. I put out alerts on it in case they try to use it. I contacted Zillow and they said the ad had been taken down so they couldn’t do anything. So BEWARE OF SCAMMERS USING THIS SITE TO STEAL YOUR IDENTITY AND YOUR MONEY!!!

No words for these silver tongued devils! They promise great results and to provide exclusive leads. I keep finding out that other agents are working the same leads that are supposedly my exclusive leads. I have paid an incredible amount of money to these leeches only to have ZERO dollars in return. If agents would quit paying ZILLOW to take our inventory that we create and sell the leads back to us they would go away. It’s beyond comprehension how NAR, KAR and local MLS systems even have allowed this interloper to come in. ZILLOW is not a good investment for Realtors.

Be prepared for a nightmare when trying to edit your listing, or be froze out from claiming your listing altogether. These people have not responded to our continuous pleas for help to try to rectify the situation. I would give them a zero rating if possible. **.

I try to sell my home by owner and the site keeps messing up. I can't log in. I can't edit. I try to contact them yet they did nothing and can't even get my home off the site. Now am getting sick here. Terrible how they treat people. Don't know why they have a site if they can't fix their errors and help people.

I've checked homes on Zillow that are for sale or for rent and the days the property has been listed in the market is very incorrect... one house I visited I spoke to neighbors and they are telling me otherwise... one house posted on the market for 29 days, when I found out the previous owner had been out for 9 months. This same issue went on with rentals as well as homes for sale... is this a trick to want to make you believe the homes have been recently listed... so they won't look like no one wants to rent or buy them.

While Zillow Apt Listings is a helpful service, its current software is difficult to navigate for real estate professionals A total overhaul is needed to make the posting process less convoluted. It appears whoever or whatever created it has never been on firing line of commercial rental real estate. Most annoying is the message 'already posted' when in fact it's brand new and worthy of publication. While Craigslist was fraud, Zillow-Trulia-Hotpads - as constituted is like the back end of a horse running the wrong way. The line between apts and houses is way too blurry.

Zillow has stolen $500 from me by getting my debit card information without my consent. I never gave them my new debit card information. They have found a way to hack me and get it somehow. Until this day I have never received my refund and they have contemplated a way to prove that what they did is legal. Each "customer care" agent working for Zillow are just trying to make commission out your zip code purchase. Please do not fall for the Zillow Premier Agent. AVOID THIS!!!

Zillow has now forced agent to use their concierge service. Instead of receiving an email, they not require that we pick up the phone and be put in immediate contact with the buyer. If you do not take the call then you lose the lead. As a rural broker I spend much of my time on the road. So I am forced to take calls while I am driving which is dangerous. Further, as I am often not familiar with the property the buyer is inquiring about, I am not able to help the buyer properly. In the past we would get an email and we could look up the property, discuss it with the listing agent and discuss it intelligently with the buyer. Further, I have a team and in the past I could distribute email leads to the agent most capable of being of assistance. This is no longer possible. This is obviously another attempt by Zillow to control information with little respect for the buyers and agents that use their service.

This is one company no one should trust their so called fake Zestimates. I will give the history of a specific home to prove that their modeling of estimates is nowhere close to Sale price and market prices. I monitor a home whose value let's say is estimated at $2.8M in very good school district and close to so many companies and easy access to freeways and much more. These estimates were rising every 15 days or so as home sales went up and had reached $2.8M. Now comes the fake information, the day this home is put on market at noon, by evening the Zestimate dropped to $2.6M - a sudden drop by $200K+. Next few days it lingered around and each day I would see different numbers and finally settling to $2.55M. When I look at the home sold and comparable homes they are at $2.9M to $3.3M. Homes are sold $350K to $600K more than the listed price. They also show list price to sold price is 118%.

Buyer Realtor - Kerie ** Berkshire Hathaway: I want anyone and everyone to understand how bad an experience I have had with this person. He has lied, he has been unscrupulous and so unethical in my experience of selling and purchasing homes. We have purchased and sold many and he made this last sale the worst experience. I worry about new buyers and sellers because this realtor is unethical and he has no morals. This man came to our realtor with an offer that had no contingencies.

In trying to put a listing on Zillow for a new home, an offshore call center called to ask a few questions in their "review" for the listing. Caught me away from the office, verified Complete address, house description however because I couldn't recall the "exact price" to the dollar they disqualified the ad. When I asked for them to be a little more flexible because I was close enough in price to verify it was me, they said that wasn't good enough. When I asked to speak to a supervisor she said that was not an option and promptly told me she was going to disqualify the ad and ended the call.

Zillow inaccurately reflects our home value on their site $80,000 lower than their own valuation, which is based on 10 comps their system selected across our neighborhood. Those comps yielded a value of $550k, and yet the public view indicates the value is $470k. This problem has persisted now for weeks. After approximately 10 e-mails with customer service (including an encouraging request from Zillow for our property tax assessment statement, which I provided 2-3 weeks ago), the company continues to ignore the issue. They will only say that "the developers are looking into it," which has been repeated multiple times.

Zillow is a real estate website that provides more information about the hidden costs of homeownership than any other real estate website I have seen. In Mark **'s article about the hidden costs of homeownership, he also talks about Zillow. After reading this article, I decided to check out the website for myself. Zillow breaks down the expenses that most people do not think about when they are purchasing a home. Zillow provides home value, price/tax history, mortgages, competition, home expenses, and more. When buying a home, there are so many "hidden" costs that the buyer needs to be aware of. Zillow is helpful when trying to decide if one wants to become a homeowner or a renter.

I am a Realtor (Agent) in the Tulsa area and I wanted to comment on some of the reviews. First, all agents agree with these comments and completely feel your pain. We have a love/hate relationship with Zillow and we continue to seek out other options to capture these Buyers but currently, this is where consumers are going for their home searches so it is in our best interest to continue to advertise on their site. (at much $$$!)

I've had problems with Zillow like all the complaints listed here. I pretended to be their paying Real Estate agent to get a live person. Both guys I spoke to didn't want to deal with me once they learned I'm a consumer. Big question is why and how is Zillow allowed to exist as a company when there are so many fraudulent business practices and content that is actually damaging homeowner's financial return? Isn't there enough complaints for Consumer Affairs to point this to governmental agency to investigate? They will not speak to Homeowners -- they only have phone contact for Real Estate agents (members) who pay subscription to their business. They are not interested in knowing problems to their business or fixing it. Yet, causing so much damage to consumers.

Lost over 40 on a home in Florida due to Zillow’s inaccuracies and so-called famous Zestimate on a totally remodeled home but yet the same style home next door being a 10 year rental with no updates or upgrades continually came out smelling like a rose over our property. Now 5 years later, same games. False representation of facts. Acreage I don't own. Carports that do not exist plus much more, Zestimate pulled out of someone's hind end but yet this company is allowed to continue to destroy people at the push of a button with no intervention from any agency who's getting their palm greased to allow such deception to continue?

I have had my house listed for a few months. On December 11, 2017 I went from 225 saves to 23 saves. When I called Zillow I was told there is a "bug" in the system. I tried to explain to them that it could damage my house because viewers might think something was wrong with the house. It is now April 2018 and nothing has been fixed. To add insult to injury -- they have bounced my "Zestimate" between 925,000 and 781,000. I have given up trying to get them to fix anything because they quite frankly appear incompetent, and they give you the attitude that they could care less.

I have been upset with how Zillow values homes for some time now. I have lost potential buyers over the years because of the false 'Home Values' Zillow places on homes. Why do I say false? The comps they use are worthless. They compared our waterfront home with GULF access to homes that aren't even on the water. Waterfront homes with GULF access are typically $200,000 or more than homes that are not on the water. Waterfront homes on fresh water are still at least $100,000 less.

My report on - Zillow shows I had the house up for sale in 2014. It showed I listed the home in the $170,000s. I had the house for sale with Elite in 2008 for $229,000. I had an offer for $200,000 within five days. I did NOT accept the offer. I had it with Elite to get it on MLS. I bought the house for $185,000, and put $40,000 in updates which included a new roof, new energy efficient furnace and water heater. All new window. Insulation in the attic drain tile and new driveway. I would never sell this house in the $170,000's. Where did they pull this information? Zillow cannot be trusted for accurate information.

I went to Zillow because I heard my house I sold three years ago is up for sale. I reviewed the listing to see the asking price and the details listed are all false. The square footage is over 1000 square feet higher than it actually is. The listing says three bedrooms when there are only two and four full baths when there are 3.5. I put a new air conditioner in two years before I moved so it is not new. The tile is not new, it is just what I had. There is only a wood floor put in the master bedroom with crown molding. Everything else is as I left it including the paint. It is not worth $494000 when I only got $389000. How can Zillow allow such false information to be presented. This is outright criminal.

I have been watching my neighborhood for 10 years now, watching property values on Zillow. Without rhyme or reason, prices go up on homes, while a house next door drops dramatically. Recently a home that was just built, the value dropped below the actual cost of the construction. I have checked these homes on other property evaluation sites, and these homes have gone up in value, while Zillow claims they are decreasing. I believe Zillow does this to help sales listed by their agents, to fabricate a sales market for their realtors. Do not list your homes for sale on their site. Do not give them any reason to debunk property values.

I've contacted the company Zillow through customer care and emailing the CEO Spencer Rascoff to no avail. Okay! At issue is Zillow Group using my properties without my express, written or implied consent to publish or assign any arbitrary or sliding value system to my properties whatsoever. My properties are not even listed for sale. Yet Zillow group posts my properties on the world wide web and lowballs my property values defaming my net worth in a public forum to my neighborhood all while enriching themselves in the process at my expense as a property owner. Let me just add. We are a nation of laws. And this is as illegal as it gets!

I recently had a negative review on Zillow (the ONLY negative review I've ever had) and it had several false claims from a client that had a disorder. They would not take it down, even with unsubstantiated false claims - they would not even let me respond to the erroneous review. Very frustrating. They also have ridiculously high 'zestimates' and they also are not in real time and show houses as active long after they've been under contract or sold.

I am Real Estate broker and my company Flat Rate LA Real Estate is one of the best in Los Angeles, California. I got a lot of clients because my company my was on the first page of the Real Estate agent directory in Los Angeles because of the large number of good reviews and past sales. Now my business was just thrown out of the directory because of Zillow poor software and errors. In accordance with Zillow, now my business does not belong to any city in America and it is impossible to find it. I sent messages to support several times, but everything is useless. They can do nothing (or do not want) to fix the problem. Very unpleasant and insulting.

I had a really bad experience with ZILLOW and its thugs, they wanted me to advertise and they overcharged me for garbage. No clients ever came from. ZILLOW is a waste of money. It's FAKE. Unworthy at all.

My house had a value of $628,000 and nothing changed, not even the houses around me and my house value dropped by $124,000 in two days. All the house around me did not change or if they did it was a couple of thousand. So all things being the same why would my house decline and everyone else's didn't. Zillow must have something very bad with the way it calculates home values. Just take a look at ** and you will see the huge difference in my house and all the other house around me stated the same.

I own a real estate company. I wanted to try some kind of lead generating program to give leads to my agents. As Zillow being the most viewed real estate site, they had a program called "Premier Broker". I was impressed by the salesperson telling me that they have 11 concierge speaking at least 8 different languages. These concierge will talk to the leads and then transfer to us only the filtered leads. They will ask 2 questions. #1 "Are you looking to buy, sell or rent?" If answer is buy or sell, then #2 "Do you have a real estate agent?" If answer is "NO" then the lead will be connected to us. What a great service! Sounded all good.

I moved in to my new home in 02/2016. In 06/2017, I wrote in to ask that my house be added. I never got a response even though I followed up. I just finally wrote in again in 03/2018 and was told that I cannot have it added, that it only comes through some (undefined) third party feed. Their other problem is that use Bing.com instead of Google maps. The street names aren't right in my community and my house isn't even on the map yet. Way to go Bing, way to go, Zillow.

Contacted Zillow and they had our home on Google correctly mapped and we had it listed as Make Me Move, then updated to for Sale by Owner. The mapped it on Bing miles away and we asked them to fix it and explained it is a brand new home, less than 2 years old in a new development and they can't seem to put it back in its correct location. The Zestimate dropped from 540,000 t0 378,000 in minutes when we switched the listing. I have emailed several times and they don't have a phone number to call anyone and I think they outsource their helpline to people in another country, as they don't seem to understand what we are trying to tell them. They should have a helpline, phone number.

Zillow repeatedly called me over a 1 year period promising how much money I would make with their premier agent program. I eventually signed up for $4k a month in a luxury market I work after relentless calls, emails, and promises. As soon as they got my credit card, they were gone. ZERO leads came in the first 30 days so I tried to cancel. No surprise, the salesman, managers, and everyone else just disappeared completely. The one conversation I was "allowed" to have about canceling was with some inexperienced sales manager and the talks quickly turned adversarial and unprofessional on his part.

My house as all homes across the country whether on the market or not are used to solicit real estate agents. They are the people who keep Zillow and other sites in business. Homeowners, if you want to see how Zillow and other companies are using your property, just put your home address in the search bar. You will be very surprised to know that the most important and valuable purchase of your life is used behind your back, without your knowledge or permission to advertise realtors. Zillow is making millions off realtors too while showing incorrect info about your property and devalue it. There should be a law that us homeowners have the right to opt out of this company using our property for their profit. And realtors should be paying us homeowners to use our property to advertise themselves. Sick of my house showing to prospective buyers info that is not only incorrect but keep it from selling.

I signed up for a 6 month run of 7% of an affluent zip code, and was pretty much promised that even a single sale from this area would put me in the black. In that time, I have converted six leads from another company, and zero from Zillow. Not only that, but I was supposed to receive a certain volume of leads and that has not materialized. The leads that do come through are tire-kickers, people who are not ready, or willing, to work with an agent, people who already have an agent. The supposed sellers that come through are actually buyers or renters wanting information on the price, not the owners of the house. Don't waste your time.

Zillow doesn't pick up the fields that depict the realtor fee and who pays for it. It is needed to create the listing in the newjerseymls - one of the many sites Zillow gets a feed from. I reached out to Zillow. They are supposedly working on it. What is interesting is that I saw my listing out there 2 days ago, communicated with Zillow, then the listing disappeared yesterday and is still not up on the site. Communicated that to them too. Maybe Zillow can pay my realtor fee??? Maybe Zillow will disappear just like my listing did. :-) Class-action suit anyone?

Zillow should not be used as a guideline for home sale properties. They are constantly in error, they had my mother's house listed over 60K below value, took forever to correct their mistake listing it as only 1 bedroom when there were 4, listing the price of the home by the zip code, not the actual town the house was located, which wasn't the zip cope town Zillow used, which lowered the home valued considerably. The house sold way way below value, if something could be done legally, I would consider it. Shame on Zillow.

I have noticed that the listing dates on Zillow always seem to START OVER. I know for certain that most of the listings have been on ZILLOW far longer than a DAY. I have contacted Zillow. ZERO communication from them.

We had been watching the value of our condo rise through the months on Zillow. When we listed our home, the value dropped by, wait for it, $50,000! We contacted Zillow but no response or change to our ad. Fortunately other sites have a correct valuation. Unfortunately, who knows how many interested buyers we are losing. Class action suit? Keep trying!

I took my home off Zillow but you can still pull it up on their site. The price estimate on my home is only half of what it’s worth. They have to realize that people that are looking at this that don’t know the area think you are trying to get more money than it’s worth causing them to not want to buy the home. I understand they are trying to help give people the right info but they are not.

I have repeatedly requested that this company correct the price of my house. It is listed way, way, way more than I paid for it and it is an obvious typo! They say they will change it but they never do!

Left a intelligent, proper, detailed review of my realtor and it flag it as offensive, leave no way to edit and the Zestimator they use is inaccurate. It's just irresponsible. I'm not surprised the co. is located in Seattle. I like TRULIA a whole lot better.

Given the number of negative reviews that are listed here isn't there something that can be done to address this company's practices? We own a condominium in Maryland. My neighbor's property is for sale. Our units are identical in every way. We have adjoining walls. Both units were built at the same time. My neighbor's Zestimate is over $310k higher than Zillow's Zestimate of my unit. Just like every other reviewer, contact with "Customer Care" is a sham. The first clue is the fact the "person" who answers your concerns does not even have the courage to provide his last name! The answers are scripted and no matter what the question is - the stock answer is the same. I have requested contact information for the head of the Consumer Care Dept. The response continues to be the same canned response which clearly indicates that my replies are not even being read.

We inquired about a home on Zillow. Within in minutes of inquiring we got a call. In a span of less than 24 hours, we got 3 telephone calls, 2 VM's, 3 emails, and 6 text messages-the last text message came in at 4:20 AM! I told the agent I wasn't interested in working with him at all due to the frequency of his communication and that I found his conduct unprofessional and borderline harassing. I tried to write a review about him on Zillow, but since he was a premier agent for them, they block it. They gave me some kind of BS excuse but it was clear that protecting premier agents is their top priority. Zillow is trash and anyone using this site should be careful of their content and actions.

My husband and I purchased a home in a Los Angeles market in 2014. Home values here, as in many markets the past 4 years, have skyrocketed. Two years ago Zillow, and therefore Trulia, dropped the home value estimate of our property by approximately 200K in this rapidly increasing market. Assuming they would eventually remedy their error, I did nothing. Finally decided to email them and received a form letter, generic response referring me to their site for their estimate process and informing me in bold italics that they DO NOT edit estimates in response to customer feedback. How about if you acknowledge a glitch/error though and actually look at the individual case? Redfin and realtor.com both have us 200K higher than they do. Most people seem to know that Zillow estimates are all over the place and therefore mostly useless but there are those who are unaware of this and Zillow can hurt a home’s marketability with their misinformation.

Total waste of time and money. $2700/month for 6 months. Do not get suckered into this for any amount per month. ROI quoted is complete nonsense. They just sent me a lead for low income housing and to top it off, this person was already represented. Rep says "Hmm, it's not suppose to work like that." Another one of their tricks is when leads start to slow, most likely because of a survey I filled out that outlined my complete and utter dissatisfaction, I would complain and sure enough, they would start coming in again. Again, rep denies being able to affect this at all. How exactly then is it that I get exactly 12-13 leads a month, no more, not less??

I live in a cookie cutter retirement community, all models are very similar. Zillow has me at 15% less than two neighbors within a hundred feet who have the identical home model. Questions to their "non" customer service get script replies, probably robot driven. I gave up, just worthless.

I just requested a review of my home and Zillow responded quickly. I feel it was accurate and professional. I'm looking to refinance my home and find a good refinance company. This is always confusing and I hope my report from Zillow will help make things easier.

We have been owners of our property over 16 years. Zillow has posted that our house was sold in June of 2017 for $4000.00. This house has only had ONE owner! They also have that this house estimated worth $4500.00. I have no idea where they get their information from! I have emailed them and received a call from a local realtor. Zillow has also received a call from me. I have yet to receive a call to correct this matter. Let me add this house is worth around 170,000. When we get ready to sell this property in several months I fear their posting will interfere with our bottom line because people seem to believe everything on the Internet these days. I wish I could rate 0 stars. My statement to you is if they are this unprofessional to homeowners how will they truly treat the buyer? Good luck and never believe posts on the Internet, do your own research!

Caution consumers, this company is concerned about money and that's all. I'm a real estate professional with 40 years experience and had to terminate my advertising contract with Zillow because they constantly misguided consumers with inaccurate data, failed to update their data, or ignored status changes on listings. And dare anyone reading this to try to reach these knuckleheads about a problem. Trust me, you'll yank your hair trying. They know exactly what they're doing and do not have the courage put a customer support number up. I'll tell you this though, call their sales department and you'll get your call will be answered in a matter or a few rings. Do yourself a favor professional and avoid them. I was a zip code subscriber and all you get is unqualified garbage from them. I'm filing a complaint with the State of Illinois and the MLS in the morning.

This complaint is a caution for both buyers and sellers. Zillow's site is comparing my home for sale to a land-only parcel, yet they display a photo of a large brand-new home, including pricing, number of bedrooms and bathrooms, and square feet of living space in their "comparable homes in your area." Zillow clearly does not curate their information in any way. Zillow reports to viewers that this non-existent home has 5 bedrooms and 5 baths, with 3532 sq ft. If the user clicks on the link, Zillow repeats all this nonsense on a new page - only in the small text description below this will the reader finally discover that it is fact an empty lot. (It is a few blocks from my house.)

Don't get too upset by the so called Zestimate. You will probably find is NOT VERY ACCURATE. In fact it probably has used incorrect criteria for coming up with this supposed market value. As a licensed Realtor for over 30 years I have to laugh when I see what their "logarithm" has used as comps. They are NOT UP TO DATE and from my experience are a very poor choice. Zillow states that this is a starting point... Pretty bad starting point in most cases. It is hard enough for people to go through selling a home but then you have to explain a Lowball Zestimate to a potential buyer who thinks something from Zillow should be credible. Get your local Realtor to do a comprehensive market analysis which will use up to date comps near your home and ones which better reflect the type of home you are selling and located in a like neighborhood. Zillow is a good tool for finding homes for sale in a given area, but not for determining value of a property.

I gave my realtor a 5 star rating. She was professional and a great asset to selling my home. I had all the confidence in the world and trusted Pam from Century 21 White House Realty wholeheartedly. I am so glad she was the person that sold my home. She kept me in the loop and had constant contact on what was happening every day with my home.

I listed my 20+ acre Avocado Ranch w/ 3-bed, 3-bath home located in Moorpark for $1.6+ mil. Over a year later I reduced the price several times to $1.4 + mil. It never sold. My neighbors' homes are valued at $2 mil to $3+ mil. Zillow estimated value was $600K, that's over a million dollar decrease (reduction). It's no wonder that my property did not sell. Thanks Zillow for all your dirty, and unreliable work, you should be held responsible for my loss and everybody else that lost money from your incompetent, unreliable company. I will never recommend your company.

I listed my rental property through my Real Estate Broker/Agent. The square footage of the house is grossly overstated and deceptive to anyone looking at the listing. Both I and my Agent have been unable to correct via the Zillow website. Zillow website offers an option for owners of rental properties to manage information. When I clicked on this option, I was directed to another page that said something like "Oops - Nobody Home". The Zillow website continues to report incorrect information about my property.

Every day I have to babysit this stupid site. On some days it is within 20K of my asking price, which is bad enough, but then within an hour of looking it drops down to sometimes 100K less. My home has been on the market for 107 days... and according to my agent they use Zillow because the majority of home buyers use Zillow for their search.

Zillow published their version of the value of my home. Their information is incorrect and they have not received my permission to publish. Since the entire home buying public can view this information, it puts all home sellers at a huge disadvantage. HOME SELLERS- BEWARE! Zillow should NOT be publishing ANY information about your home. Highly suggest that you give them poor ratings to protect others.

Listings for apartments are outdated. Trying to reach anyone with a current listing is nearly impossible. Using this site is just a big waste of time. Better off doing some leg work a canvassing some neighborhoods on your own.

Nothing seems to work on their site anymore, and I can't find anyone to answer questions. The latest is the error code 404 which stops anyone from listing a property for sale. I see where lots of people have inquired about it over the last few months, but I don't see a single reply from Zillow. Does anyone know what's going on there? Are they still in business?

The Zillow estimate is totally inaccurate and bases the comps on very "unlike" homes. DO NOT let this be your guide whatsoever. BIG waste of time. Buyers do not use Zillow estimate as any type of accurate appraisal. I have called and emailed Zillow on multiple occasions with ZERO response.

I have been searching since March 2017 for property in the Caribbean. Traveled to more than 12 islands looking for the right spot to retire. We chose Puerto Rico in May and started with 212 homes to look thru. We narrowed it down to 11 and then the Hurricanes hit. We even traveled after the Hurricanes to see if the properties fared okay and which we would be interested in. We narrowed that search to 3 properties at that time. We had already been in touch with numerous realtors trying to get more responses from them, letting them know we would be on the island searching, and wanting to look into the properties.

I was stupid enough to fill out a form, which made it seem like general info, or maybe a few emails would be sent. Within a couple of hours my phone was receiving non stop emails, texts, calls, and voicemails. Not only did Zillow blow up my phone from multiple numbers after I blocked them, but they gave my number out to what seems like hundreds of Realtors and lenders for cold calling. I'm always careful to uncheck the subscribe to emails and contact me fields, and am positive I implied I already had a realtor.

I'm interested in renting a house and I've inquired about 5 or so properties and called about 3 times with no answer. I do live in another state from where I'm inquiring about but I'm a little annoyed that I've gotten no contact back.

Est. price dropped 59% overnight - Zillow sends periodic estimates to homeowners even if their property is not on the market. Other units in the complex are selling for $335 to $375 K. I had a major remodel and upgrade two years ago. Zillow dropped their estimate to $153K overnight, and cannot provide any explanation for this. I do not like to be put off with canned comments and airy references to neighborhood values and algorithms. This is not an explanation.

The company appears to estimate property via house sold in area. However it does not take into consideration the amount of property with the house. My house is on 6 acres not a standard lot. Drastically affecting the value and sale of my house. It's impossible to get in contact with the company. This can cost me 75,000 plus.

The company was not consistent with the rules for listing a property for rent on its site. I followed another listing doing exactly the same thing and was decline. When I pointed out that I followed a listing at the same building, I received no reply. Also the only inquiries for rent I received was trollers. I now use VRBO; it's a real site for renting your property.

I had listed my home with a broker. They listed it at several sites including Zillow. At the time, I was not aware of the workings or MOs of Zillow. I saw that Zillow started to show my listing along some very bad listings with a much lower sales prices. I asked my Broker to take the listing off this criminal company called Zillow. He said he cannot take it off and Zillow kept reducing their self-created, fraudulent "Z estimates", from $389,000 to $268,000. I had recently spent close to $50,000 for improvements that Zillow had not seen and had also not compared the sales in immediate area. I lost more than $70K because of Zillow and my Broker who works with Zillow.

We purchased our house 2 years ago for one million six hundred which was the appraised value. It is on tax roll for one million seven hundred. We listed it last year for 2 million after extensive upgrades. Zestimate was 1.5 and dropped to 980,000. After repeated phone calls and emails they informed me that they can't do anything! Not look at comp sales, not look at taxes nor sales record from two years previously. They are damaging us and many others financially with incorrect info!!! They need to remove the Zestimate!!! We would like to know how to let our house and keep it off Zillow??? Are there any class action suits against them??

The ease of use cannot be any better. Excellent for user friendly content. Notifies me daily, of existing properties available in the locales of my choice, 7 days a week.

Been using Zillow for years. They are behind in updating the info. on homes that are contingent, pending or sold. Cannot depend that their info. is accurate. Like the way the website is set up. It's just too bad that current updates on some properties are lagging.

My home (** Phx, AZ) was listed briefly through a realtor, who I fired for incompetence, and the Zillow Zestimate was $445,000 while listed. I subsequently listed this property on Zillow as a For Sale by Owner (FSBO) listing & the Zestimate home value dropped to $415,000, a 6% drop. I contacted Zillow via email to question of their proprietary algorithm for Zestimates included an added it listed through a realtor. Zillow responded with a "non-denial denial". It is obvious from my experience that Zillow disadvantages FSBO properties by reducing their values by 6% compared to exact same property listed thru realtor. The realtor we originally used was awful. I requested several times she perform a Comparative Market Analysis since your home has several premium features compared to other homes sold in same neighborhood. She either didn't want to or didn't know how to do this.

My experience with Nicole ** was a great experience, she worked with me to make sure I got one of the greatest deals out there while looking for a home, she was very instrumental in making sure I find the best bargain and she was with me from the beginning until the closing date. I recommend that she was the best Realtor Agent I'd work with, she kept me informed well and complete. Thank You.

My fiancé and I are currently in the process of looking for houses and we have been casually searching for the last 2 months. Today, we just came across our THIRD falsely reported open house. I just shrugged off the other two, but I can no longer keep my mouth shut. Today is October 29th and we went to this house (Image below) around 1:30 pm. There was no open house sign but an agent was there for a "showing". We questioned the agent and he confirmed that there was no open house today. With frustration, we double checked the date and time and left upset, even though Zillow has it listed for an open house today.

I am a real estate broker in North Carolina and I suffered damages as a result of Zillow's Premier Agent Advertising Program. I signed up on the belief that I would be receiving a fixed percentage of market share of the zip codes I was purchasing - and quality leads from prospective homebuyers. At the end of month 1, I received very little leads and I reached out to my performance coach to talk about ways to improve my profile in order to increase lead flow.

They make homeowners wait over 72 hours just to get your home listed for sale!! Yet they let the realtors list the same day, just unfair. They also they gave my home a terrible home Estimate: It went up and then down hurting my home to get sold. I even increased the value of my home with recent work yet they refuse to change their estimate. They really they to make better changes to their system.

If you are looking at ** this house is not for sale. I have sent several letters to Zillow. No response phone calls. What a joke. Please stop sending request to buy my house. I am going to put a large sign out in front of house not for sale!!! I do not know how Zillow received this information!

Chris ** Grants Pass, Oregon - BEWARE THIS CON ARTIST. BOUGHT OSPREY POINT RV PARK, LAKESIDE, OR. Lied to all current property owners. Raised HOA monthly rates illegally then claims there is no HOA. Claims there is no money in a road maintenance fund which clearly states in recorded HOA documents which many owners have paid into for years. Has several filed and/or pending lawsuits regarding this and more.

I have been an independent broker for 30+ years and not a member of a MLS, Zillow will not let me advertise a listing on their site BUT they will let FOR SALE BY OWNERS list. They are discriminating against the small independent brokers!!! Too bad I can't give zero stars.

My mom is a real estate agent and signed up for Zillow hoping to increase her client base. They're charging her $700 per month and have not given her a SINGLE sale. I realize the monthly fees vary by region and level of "service" but this is the horrible contract they talked her into signing. They don't filter out potential buyers at all, so my mom ends up spending her time with people that are not serious about buying or are not qualified for a loan. She has tried to cancel several times and each time customer service rudely tells her there's no way out of her contract without paying a large fee. It seems to me that they're taking advantage of a 64 year old woman that simply trusted them to provide her with the service that they advertise on TV. It's not surprising to me that their ratings on Consumer Affairs are mostly negative. I strongly discourage anyone from using Zillow, real estate agents and buyers/sellers alike.

I listed our property for sale on Zillow which was followed up in a couple days by a customer service rep who verified the listing would be completely free with no strings. All was well for about a month, we had inquiries every few days and at the close of each day I received a daily summary. One day I noticed a realtor's name attached to our listing... a realtor we have not signed with. When someone views our ad and inquires about the property, the realtor is the default "button" to where the inquiry will be sent unless the viewer changes it. Hence, we have stopped receiving inquiries the past two weeks and received no daily summary. I made a call to Zillow's customer service two days ago and left a message to which no return call has been received. I am very upset as we needed the property sold ASAP. We will now be seeking a realtor and NOT the one who has hijacked our ad.

I had my home listed on Zillow as For Sale By Owner. I was sent an e-mail from them telling to me call them and confirm some info about my home. When I checked my listing a few days later, there was a heading over my listing telling homebuyers to beware of suspicious listings. There is nothing suspicious about my listing but they would not respond back until I threatened legal action as to why this was posted with my listing.

All the information they have about my house is wrong which is very misleading for a prospective buyer. A lot of people rely on Zillow's wrong information. But there is no way for homeowners to opt out of and take their house out of their website. This giant corporation are winning all the lawsuits against them and small people like me are hopeless and can not do anything about it.

After a recent software "upgrade" the estimates generated by the Zillow algorithm have become more ridiculous than ever before. All attempts to get Zillow to 1) recognize and acknowledge the problem, and 2) to correct the details they provide have fallen on deaf ears. This site is unreliable, misleading, and cares not about the information they are presenting as useful. Zero rating across the board.

With the way real estate is changing today, it is nice to have a website like Zillow in order to be able to research properties that one might want to visit. It allows one to do comparison shopping in certain areas and zip codes in order to settle on different things that one actually wants to see in order not to waste time.

We purchased a home 3 months ago for $189,000 which Zillow had zestimate of $190,000. Zestimate has dropped drastically down to $112,000 in less than 3 months. I have contacted Zillow and they said it's a new algorithm that has made changes. Other home around me has not changed. There is a home showing on map at $78,000 which is not in this neighborhood. The address listed on home is nowhere near here. It's is located in wrong place on map. I'm sure this has driven my zestimate down. I have reported it and so has a friend. Still not corrected. My house is marked in heart on map in attachment. See the $78k home inaccurately shown on my street? I am very upset. My home is showing at half the zestimate of all my neighbors homes. Very angry!

Zillow.com's information is usually outdated by at least 30 days & does not reach the correct buyers properly. They do not respond to questions and a phone number is not available.

I am a home owner and a real estate professional. I listed one of my own properties on the MLS and allowed for the listing to be syndicated to Zillow. After several weeks, the listing wasn't getting a ton of attention, so I decided to list it for rent again. I wanted to keep it up for sale till I had a signed lease in case a buyer came along in the meantime. It is completely legal to have a listing up for sale and rent at the same time, but Zillow apparently does not allow this. So when I tried to list my place for rent on Zillow, it was declined and wouldn't post, saying that it was already listed on Zillow for sale. So wanting to honor their protocol, I stopped the syndication from the MLS system to Zillow, which should have pulled my property from the "for Sale" category on Zillow. Once it's not for sale on Zillow, it should be allow me to list it for rent.

Zillow is a piece of crap. For several years my home value was above $265,000 - recently near $300,000 which is approximately the mid range value of my home. All of a sudden the valuation changed to $206,000, and the value history was somehow adjusted to be total BS. I've given Zillow 48 hours to correct. If they do not, I will rewrite my home description until I get the valuation deserved, and file a complaint with the NYS Attorney General. These ** better get their act together OR I will file a law suit for detrimentally valuing my home and precluding sale because of this negative press.

Zillow is not a reputable company in regard to your property value! One day your home is worth, 698,000 and the next day real estate value dropped price 50%! Erased previous value stated. Then taxes should decrease 50% too! Tried calling to no avail! This is a fraudulent company! The person in Chicago is suing Zillow and there are going to be many others to follow suit! Recently, when filling out facts, I listed my email address. Contacted within five minutes of submitting email by one of your Zillow affiliated realtors "do you want to list your home?" We stated, "not at this time," politely... it is not for sale! Due to saying no, the realtor decreased our value online 50% off. Before the phone call listed $698,000 and the thereafter $343,000! Fraudulent at its finest~Zillow! Lawsuits galore future!

I am here to complain as a homeowner of the unfair practices of Zillow in determining their “Estimates” in regards to the value of a house. I have complained to them several times about their unfair practices but now I find there is a home in my town that is same size and bedrooms, but not the amenities we have (HVAC air/heat, finished basement) and yet they calculate their “Estimate” to be over $55,000 more than my house. This is nothing more than a sham site and they should not be allowed to hurt homeowners in this fashion.

Zillow blatantly lies about the historical "Zestimates" for our home. I regularly monitor my home's Zestimate, not because I'm interested in selling it--but because I want to know what my home is potentially worth. I checked today for the first time in perhaps a month and noticed it was $130,000. It seems to be creeping lower and lower. At point last year, it was Zestimated at $175,000. But I noticed that Zillow claimed my value was increasing by $10,000 over last month. Certainly not.

I am the owner/agent of a listing in Houston, Zillow is showing the listing as a foreclosure when it is NOT. They also give a foreclosure estimate that has nothing to do with reality. I have written 6 times to complain and the Houston Association of Realtors has written 2 times with no action on their part, all I get is an automated response saying they will look into it. This gives the consumer fraudulent information regarding this listing. They will not call me to explain their point of view and you can't call them. I would recommend to consumers not to rely on their listings.

This is it in a nutshell! Our complaints about Zillow: Our home continues to depreciate on your website. It is now showing as having depreciated by $160,000. What do you mean when you say you have no control over these Zestimates, that they're based on some type of algorithm that no one understands. Isn't this your company? Why have a value associated with a property if it is totally inaccurate? What a scam.

No home values for most houses in Canton MA 02021. They cannot fix this since June 2017 (now is August). There are only prices assessed in 2014! Emailed to Zillow - no answer. Horrible customer service - no phone connection.

I have been tracking the value of my summer home on Zillow for 3 years. I regularly download the current valuation and put it into my financial planning spreadsheet. In the last month, after the valuation growing to $175K, it dropped to $120K. Worse, Zillow value history now claims the property value never got above $120K. If I use Zillow's "check your comparables" feature, using the comparable properties Zillow recommends, it computes a value of $207K. WTF? I use to love Zillow, now I'm getting scared to use it.

I am a Realtor/Broker. Zillow should be taken down. The misinformation on this site is widespread. I highly advise the public to use another site. I could write a book on how many times I have to explain to customers why the information on Zillow is false and misleading. I have a listing that is posted on our local MLS where Zillow picks up information for their web site. My listing is renting for $900.00 per month and they have it posted on their web site at $375.00. Can you imagine the calls I'm getting. I sent them 3 emails to their customer service that handles this area without any response except for a standard computerized reply.

Zillow.com has all the listings which makes it easy to look and check out listings. If interested, you click the button and they say an agent will contact you. Twice now, someone from Zillow calls me at 7 AM - my phone number is MST number - anyone should be able to look up an area code and know - hey... don't call people at 7 am to try... not actually connect but to TRY to connect them to an agent. Zillow - do your homework! Ohhh not done... Miraculously - both times the agent they tried to connect me to "stepped away from their desk!" ARE YOU KIDDING ME? YOU WOKE ME UP AND NOW YOU CAN'T COMPLETE THE TASK YOU SET OUT TO DO BECAUSE YOU ARE NOT PREPARED? Oh yes - there is more!

Everyone takes a Zestimate into account when purchasing a home, everyone no matter what they tell you. I watch the market for over a year, planning to sell my house. The week before I plan on listing, Zillow takes their zestimate on my home and drops it 15%, making the value change so much that I am no longer to sell. In reality, local home sales have smaller, worse condition homes selling for higher amounts than the original zestimate. I contact them to let them know this and their response is, "It's our algorithm and we won't change the zestimate because it's correct." Well, it's way off, and potential buyers will change their perspective. This hurts many individuals who are selling and buying homes when their algorithm is incorrect. Who can do something about this business practice that hurts sellers mostly because buyers truly do use the zestimate in making offers.

I am a realtor and my listing is incorrectly listed as a foreclosure. It is in the MLS properly (foreclosure = no), but in Zillow for some reason it's saying it's a foreclosure. Despite repeated attempts (multiple emails per day for 4 days now) to: care@zillow.com, contentflags@zillow.com, mlssupport@zillow.com, no progress has been made.

My home has been listed on Zillow for 31 Days, In that time, I fired one realtor and hired another. The Zillow Zestimate, on 6/28/17 was 187.7K. After the realtor change, it dropped from 187.7K to 110K, 15 days later. In the past week, it went up to 111K, then, yesterday, down to 108K. The explanation I get from Zillow Group Staff, by email, is that they have been making "adjustments" to their algorithm, and over the next weeks, it will "correct" itself.

Our Zestimate went from $614,323 on 6/20/17 to $553,534 on 7/19/17. I contacted someone at Zillow yesterday and he promised to get back with me within 24 hours. No news from him. I want to know how they can reduce a house $61,000 in one month while my neighbor's shot up $12,000 in the same month. We just updated our house which I wrote up when I edited the home facts on Zillow. Instead of going up, the price went down! I request to restore it back to the $614,323. I am happy to find out that currently there are 2 lawsuits pending against their Zestimates.

My house "dropped" in value by 50K overnight. Amazingly at the same time I did not list with one of their agents. I told them I was selling it; yet, they refuse to list it for sell... Why? Because I will not list with one of their agents? You cannot get a hold of them. Very one-sided.

In the process of refinancing. I subscribe by email to monthly Zillow property valuation updates. Between June and July my property value dropped by $28k according to July Zillow report but the same report said the price increased by $7,800 from June report. Sent an email to customer service asking for correction. Their reply was that they changed the valuation "algorithm" to provide more accurate pricing and they never make corrections. Unsubscribed to email alerts and eliminated Zillow app from my phone. Based on my experience, I would never list my home with Zillow or use them for new house search. Now to convince mortgage lenders not to use Zillow for preliminary valuation purposes.

They say don't look a gift horse in the mouth, and I am not. I am grateful that I was able to use Zillow for various reasons, but note that the information acquired to prepare a zestimate on your property IS NONE. They use an Argo rhythm and I am not sure of that either. My house went from a zestimate of $371,000 to $389,00 to $311,000 the very next day. I have contacted them via email some 7 or 8 times and I get no response. I have called their corporate office and no response for individual home owners that have their property on FOR SALE BY OWNER. My pictures went from 38 to 6 and when I try to reload them it gives me a SYSTEM ERROR. I don't know what is going on with Zillow, but they were at one time really good about responding to emails. I think there is something going on internally or they have just given up. Bottom line, use to view pics, but other than that do your own research and don't rely on the information they provide.

Zillow is publicly traded on Nasdaq with a Market Cap of $8.5 Billion dollars. Last year I used Zillow.com to list one of my FSBO properties. Their site was clunky but it worked. This year I have been trying for two (2) weeks to list another property. Zillow.com is totally nonfunctional! Called tech support in Washington state, no success. Multiple emails to tech support, no success. Zillow has been incurring massive quarterly losses while some insider traders (Zillow execs) steadily cash out their stock, mostly obtained by options and warrants. I am looking forward to the day the shareholders wake up and smell the coffee. Till then it is probably best to avoid the frustration of the Zillow experience.

Zillow is unavailable by phone, no matter how many times you attempt to contact them and even by email they DO NOT respond! We have contacted them over 15 times in the last three weeks to no avail through both avenues. What should be simple fixes through them then become nightmares. The sale or purchase of a home is an important stage of your life, Zillow has shown a total disrespect and disregard for customer service or an understanding of the importance of this stage. I would ask you to consider listing your property through another avenue if you want to deal with a reputable company, I wish I would have.

In my experience, Zillow does not reply to messages left to emails or phone calls concerning problems concerning, "FOR SALE BY OWNER". I realize that we have not paid for the service that they have provided for us, so I did not expect an immediate response. However, I did think allowing more than 2 weeks was appropriate. It is very aggravating when trying to market your home and your photos suddenly disappear from the website - when they were displayed with no issues for weeks. After following the instructions on the HELP SITE - with the issue not being resolved - and not being able to get a hold of someone, it is just very irritating. Do NOT count on Zillow's "CUSTOMER SERVICE". Unless you are a realtor - they will not be of any help to you.

Zillow's phony zestimates - Zillow valued my home at 540,000 last January. By yesterday Zillow valued my home at 470,000 - a 70,000 drop in value without explanation. Today, July 12, 2017, Zillow valued my home at 428,000 - a one day drop of 42,000 and again with no explanation. Further, Zillow had the balls to tell the reader that today's value represented a 2,000 increase in the last 30 days. This proves that Zillow is little more than a low end fraud. Home sellers should not do business with any buyers who base their offers on Zillow as these buyers are participating in the fraud.

Zillow is lousy company without any telephone support to help resolve customers issues. How can anyone list major investment like house with them if they don't have anybody answering phone to help... Pls have telephone support where someone answers to help customers... thx.

Completed listing for my condo on July 3rd, ran into many strange, time consuming messages on the website but did get it through. They emailed back twice I needed to remove my phone number from the ad itself because it was "self-promoting." Of course, it's not, I'm just a condo owner, but I did and resubmitted immediately asking them to post without the number in the listing. I've been doing this over and over again, the message states it will be posted within 72 hours, but something very wrong is going on here. A lot of people use Zillow and this is a real problem for me - they still haven't posted it.

Our property was listed with an agent; after the contract ran out, we decided to try and sell it on our own. Working with Zillow was an enormously frustrating experience. First, Zillow's site had "ghost" information, presumably from the previous MLS listing, although some of the information was incorrect and we could not verify the original source. There were minor errors such as number of days on Zillow, the wrong foundation type, etc; however, the pressing concern was that the Status of the listing was noted as "P-Pending Sale." Assuming that would cost us views/inquiries, we filed error reports; our emails were responded to by technicians telling us that the status error had been corrected--even though it had not been. I tried to contact customer service by phone, but it is fully automated, impossible to get an actual person to talk with you, and no one returned my calls.

Posted my condo for sale with Zillow 13 days ago. Was told it took 72 hours for it to post. Still not posted and haven't heard a word from them. I contacted them twice, problem not resolved. The worst customer service ever... Very disappointed!

Very negative experience. If I knew more about this company, I would never deal with them or read what they say! I decided to sell one of my properties and submitted my ad for sale by owner on June 30, 2017. After 72 hrs waiting period pass and no one contacting me I start worried. I have open house scheduled for July 9, 2017 which is tomorrow but my ad is not up. I emailed and called, I have been told that ad is verified and will be up in 24 hrs, etc. Bottom line, don't believe it all, they totally not on your side!!! Consumer should be aware! It's a scam!!! This is not even talking about wrong estimates! Chicago consumer have filed class action suit already! This website should be illegal due to they hurt customer.

This is the 3rd time I am editing this review on Zillow! I am sure Zillow is not going to publish this since they are obviously being paid by the mortgage specialists to only allow 5 star reviews as it is clear from the other reviews on their website! I had an unpleasant experience working with Steve ** mortgage specialist. His wife Amy asked for all of my documents and then she sent me a good faith estimate. The lender fee was really high, so I told her that I am going to shop around. Also she wanted to charge me to lock the rates but I wanted to wait. Then she insisted I sign the disclosures over and over again until I ran out of patience. This is not a professional behavior. Also she shared my pre-approval letter and information with a realtor she chose for me without consulting me first. Overall they looked pushy and desperate and that did not appeal to me.

I have lost tens of thousand of dollars from the public being given the perception that their Zestimate is the true value. This being said a customer didn't want to pay any more than the "zestimate". I filed proof their information was inaccurate and only after the property closed did they raise the value by $50,000 for the new buyer which was useless to us and literally cost us money. With regard to the public I have properties for sale yet Zillow and Trulia state they are off the market because they are trying to compel us as Realtors to become a Premier Agent.

Zillow is so inaccurate with their information! In one month's time property has jump 50,000 in one month and bounces back the next. The number of bathrooms have decreased from 2 bathrooms to 1 bathroom in half the houses in the tract for no reason.

There should be controls put on this company. Their estimates change drastically and are completely bogus and inaccurate. They send me zestimates for a house I sold 3.5 years ago (Long Island, South Shore, 40 by 80 lot, no garage, no basement, run down area, next to apartments indicating the estimate is up 100k to 476k! We bought for sold for 375k).

Listed my home and received verification contact. Upon reviewing my listing observed various errors and only 3 of 15 photos shown. Unable to edit listing. Sent numerous voice mails and emails over a three day period and have not received any contact from Zillow. Absolutely no customer service. Please be advised that you can not delete or remove your posting once it is accepted. I have never experienced a website with a total lack of customer service such as this.

I recently listed a home on Zillow and wanted to reduce the price. However, the edit feature did not function, giving me a message that since the home was listed with an agent, that I would have to contact the agent. I AM THE AGENT! And I have contacted Zillow four times with no response. So, I now have to take the listing down and re-enter the information again - all because their BS website and BS customer service morons cannot return a simple ** email. Now two weeks and counting, BUT NOT HOLDING MY BREATH!!!

I am a relatively new landlord with 6 rental units. When I initially listed on Zillow, I was dismayed that they publish the street address of the property, and as the owner of the listing I have no choice in the matter. The community where 4 of my rentals are located is a very small, moderately upscale, quiet housing development, where neighbors are hyper-aware of strangers lurking, so this was a deal breaker that it turns out I couldn't undo. Deactivate a listing and it's still there, any user can find it. Delete a listing, and it's still there, accessible. Now they allow you to omit the house number, but if there are only 5 houses on your street, drive-byers can pick it out based on the photo, while now lurking all along the street to try to find it.

We have done extensive remodeling in the last year, and Zillow devalued our house $570,000. Our neighbors have done nothing. In fact, they have trailers parked everywhere, all of their windows have breached, their house is half painted, most of their deck is off, their yard is a mess, they have plastic on their roof, they don't own their waterfront, their house was built in the 70s - it's a dump. And, their value went up $56,000, making their smaller, dump of a house worth $200,000 more than ours. Zillow needs to go out of business. By law, our tax assessment has to be market accurate. Zillow might want to check that out.

Trying to sell my house and Zillow estimate is off by about $30,000. Looked at homes they were using and of the six homes sold in my neighborhood in the past 6 months and 3 in the past 2 months 0 were used in my estimate. 3 were virtually the same house design and the exact square footage. No, Zillow used houses 1-2 miles away. Unbelievable crap. They should be sued!

My home, located at ** Arlington VA 22204, has been listed as FORECLOSED and for sale, when it was not in foreclosed and for sale. Zillow have erroneously listed my property as FORECLOSED and sale, Eric ** is the listing agent. I called Eric I couldn't find him, I called again several times regarding the issue and no one got back to me. Now his number doesn't work either. The information Zillow displays is inaccurate yet it is impossible to contact anyone there. No one answered the phones the numbers I called. All asked to leave messages, I left message no one got back to me. I checked county real estate tax, my mortgage and HUD list of house foreclosure. I don't have any problem.

Zillow is the WORST, most INACCURATE home value estimator. They are continuously posting erroneous information and when contacted refuse to do anything about it. My income property has been listed as the wrong property in the wrong location with the wrong value for years. Any attempts I make to get them to correct this information is ignored. They should be held accountable and fined and have their business license revoked for perpetrating misinformation to the public.

I listed our home For Sale By Owner over a week ago on Zillow. I waited the 72 hours that was mentioned. Once the listing was up, our phone number was not listed on the ad nor the fact that it was FSBO. We received daily reports on all the hits, however Zillow left no way for potential buyers to contact me. I emailed multiple times (11 to be exact at this time) to several email addresses I found on their site, customer service as well as online. I have also called the customer service line 3 times and left messages. Not once has an email or phone call been returned. Today when I check the listing there still is no phone number or FSBO but Zillow did take down our description (ie: updates/replacements/facts on neighborhood & home) and replaced it with their own one sentence description. We also can not gain access through the owner dashboard. It is stuck in a "72-hour verification process" 9 days later.

As a Realtor who has been studying my market for 8 years, I can tell you that Zillow has NEVER been accurate. The mapping tool is easy to use, and it seems like a great tool for buyers, but the "zestimate" is based off zip code, not property. I have not had a listing yet that didn't sell for several thousand dollars over what the "zestimate" reflected online. There are several different price ranges in a zip code, and Zillow has no way of checking its accuracy.

I received an email from Zillow about "recommended" homes in my area. The first house on the list was my own home showing it was foreclosed. I can assure you my home is not foreclosed, considering I had just made my payment a few days before receiving that email. I am now worried that others have received that email and could think my home is unoccupied leading to potential break-ins!

They have no idea what the value of a home is. How could they? It's frustrating that Zillow can put a value on a home without seeing the home. Each home is different. They created a website that misleads buyers and sellers. Very confusing.

If Zillow is going to show a Zestimate for a home they ought to have good data. They don't in our 27932 area. Things missing like recent sold properties, tax data, comparable listings. Also data for many homes missing, like date sold and price it sold for. There are homes in my neighborhood that are not even in their database. I asked many times to be dropped from their database. It makes me so angry that they can get away with posting trash. If this finds its way to Zillow find a way for me to get off their database. I just had my house appraised and the value is $40,000 more than Zillow's so called Zestimate.

This has been an ongoing issue and Zillow tried to fix it once but, technically it wasn't fixed because it failed again. I am the homeowner, have put my house up for sale. The agent updated RMLS and it feed into my site on Zillow. After a couple of weeks we decided to update the description and lower the price - change a few pictures around. All that was updated was the price of the house. When I went into the homeowners area of Zillow you can plainly see where the feed from the real estate agents company was updating and the areas I as an owner could update. I could not update DESCRIPTION but could update WHAT I LOVE ABOUT THIS HOUSE. So I did. Then, the public view page showed me as the real estate agent and that was changed but since I have logged back in again, it has changed me back to the real estate agent.

I had my home listed on Zillow.com by my agent a couple of years ago. It was showing a Zestimate of over $900,000. The home's worth was around $750,000 at that time. It is a custom home, in one of the best neighborhoods. All the homes were around $210 to $240 per square foot. I took it off the market for a while. We relisted it just a week ago at $765,000 ($203 Sq. Ft.). The values in California are rising from 3% to 6%. My area is rising each month. The homes within 1/4 mile of my home sell for $212 to $253 per square foot. Again, it was showing a Zestimate of around $933,000 for my 3,757 sq. ft. custom home. I agree their estimate is way too high. The house up the street from mine, built the same year, also custom is a little larger and just went pending at $847,000. Having my home listed at $203 per square foot, is below the market value, but I wanted a faster sale. It is in perfect condition with a pool, on almost .23 of an acre.

Zillow is a joke! Considering selling my home, started checking home values over 30 day period homes in my gated community have been rising dramatically. One day they REDUCED my estimated by over 55k, 2 weeks later another 32k for 87k in 30 days. They have smaller less desirable location homes in my development estimated at over 50k more than my home. When I tried to get some kind of explanation, no customer service, nothing just voice recording or auto hang up. This business should be shut down for public internet false misleading information.

My property is for sale and is listed on Zillow. Zillow's Zestimate is ONE-THIRD of my property's tax assessed value, and is ONE-HALF of the zestimate of 2 other properties for sale in my area that both have much lower tax assessed values. My property's "Rent Zestimate" is ONE -TENTH of what I regularly rent out my property for. The "algorithm" that they manufactured to determine these zestimates is faulty, useless, incorrect and hurts the consumer. They should be required by law to correct misinformation on their website or remove my listing from their website as requested. I did not hire Zillow as an appraiser or an agent and did not authorize them to publish a value on my property. They should be required by law to remove the Zestimate completely and immediately from their website since they are not a licensed appraiser. This website hurts the seller and misleads the buyer. Unacceptable.

Zillow is undervaluing our house. I logged into my Zillow account to update the information. I increased the lot size, added a refrigerator, garbage disposal, dishwasher and microwave. Within minutes Zillow decreased the value of our home by $5,000. Homes in our area have been increasing for years due to a shortage of properties. The house across the street recently sold for $750,0000, yet Zillow continues to undervalue our property.

Isn't there something illegal with leaving my listing up on their site but then also stating it is "off the market," when it is not? They have every right to remove my listing for whatever reason they may have. But they don't have the right to impair my income potential by telling thousands of buyers that my house is off the market.

I have tried to list my property for sale with Zillow for two weeks and it is still not listed. I have tried to call and leave messages with no response. I have tried to email and on one occasion their response was that they were having computer problems. I tried listing it again to no avail. They are the worst customer service I've ever seen and almost no way to contact them. Do not waste your time with Zillow! I also noticed that their housing estimates are way undervalued and wrong. I guess they don't have any way to update their info either. They are a completely inept company.

This company has called me to tell me I had to list my property for sale with an agent of their choice in order to get a fair value, which stands at 30% of its value on their page. Blackmail me to list my property with their agent to adjust estimate. He should go to JAIL.

This was obviously an error for over a month now, but I want to know what recourse I have when an advertised price by Zillow is not accepted by the consumer and my reputation as a REALTOR goes down the tubes cause of it? False advertising should have its consequences. I listed a property on NJ GSMLS for my client for $135,000. My understanding is now Zillow gets the feed automatically from MLS but it shows property for sale at $47,500 and we can't even change it as a owner or agent. Now I have a pissed off owner and a bunch of callers for over a month on this totally renovated property that even at $135,000 is under priced. I complain via their site over 30 times and no return email or phone call back was ever given. Zillow and Trulia sucks. I want to sue them.

TERRIBLE! They said that it takes 3 days max to list your house as active, now going on 5 days, and nothing. And no help, no customer service, no chat service, no real people behind this empty site which got large just on advertising, not substance. Hope someone comes up with a better service!

While cruising through Zillow my neighbor found our house up on Zillow. It has never been up for sale during Zillows time. 7 people even have it saved to their likes. I contacted them and she took it down for sale. However it is still on the listed items. It shows up with all information on it. I do not want Zillow to have any information of ours on it and I don't know why they feel it necessary to be in my personal business. I feel violated and annoyed. Upon looking we also have 3 others homes listed that are family members that are not listed for sale either. Not happy with these people. The realtor contact number doesn't work either.

Sure, it made me feel great when they valued my bungalow in metro Detroit at a quarter million dollars. That price was commensurate with what was happening in the Detroit area after the Republican Great Recession of 2008. Because let's be honest, more and more people are making entertainment websites like Zillow and Trulia their starting point for a home search or sell transaction. But I've grown to think we do that stupidly so and to our own peril. Those websites don't know anymore subjective about our communities than does Ancestry.com know a thing about my family tree, unless I register and then hand that information over to them so they can profit by selling it to someone else.

I submitted a FSBO on Zillow and they will NOT post. Continue to get we are reviewing status. This website should be SHUT DOWN!!! The Zestimate is so out of wack for a whole house remodel. It's CRAZY and WRONG!

Zillow has zero customer service. Good luck ever creating a listing. I listed a condo FSBO, was given no guidance that they were going to call within 5 days to verify it, so for days had no idea why my listing wasn't posted, and then needed to edit it once it was posted, only to be completely locked out and told it was listed by an agent. Which it NEVER was, I was the only one ever involved. I tried for DAYS and WEEKS to contact them, and I NEVER got a reply. I am held hostage to their site and can make no edits, updates or delete my own listing. It has been a nightmare. BEWARE if you use this site. You will never be able to contact anyone, get any help, or access your own account. There should be a disclaimer on this site telling you you are on your own. I HATE ZILLOW and will tell everyone I know. NEVER USE THIS SITE if you don't want to waste hours of time to get NOTHING accomplished.

I have had 2 experiences with Zillow, both terrible. First, I contacted one of their agents to show me a home I was purchasing for my mother. The agent was unprofessional in every regard. I changed agents and bought another house. My friends and acquaintances told me after the fact that they knew of Zillow's horrible reputation and to steer clear of them.

RUN far away if thinking of using Zillow leads. I know some many realtors who have been taken by this outfit. They locked me into a 6 mos. contract at $1100 per month. Promised buyer and seller leads. Got 0 seller leads. Now here's how they get you on the promised amount of leads. Numerous leads sent to me were duplicates AND I only got leads that were in the $120K range - The average home sale on Marco Island is over $500K. I had NUMEROUS inquiries from other realtors as well. I had Numerous "Phishing" contacts who just wanted my info. Please email me info on suing Zillow.