Zillow.com Reviews

I listed my home on Zillow, within 30 days they lowered the price of my home $9000. I called to find out how they came up with the price reduction, no response from them. I believe they attempt to low ball my property in order to make it easy for realtors to sell. For FSBO sales you never get leads, because they post agents on your site, who pay for placement then they call you with buyer. The lead should be yours, instead the realtor gets it and you have to pay the realtors. Most realtors are weak and can't sell unless property is deeply discounted, not good.

Zillow will harvest your data from the Chrome auto-fill when you fill in their web form trying to contact the owner of a 'for sale by owner' listing. This is info you didn't intend to give Zillow like your full name, current address, etc. things that you normally fill out an online shopping cart form with. What a skeevy company! After that you'll get some spammy text and calls with your full name in the header trying to hard sell you a mortgage on the property you inquired about. In my case, the call center in Tucson: Alex, **. They refused to answer my questions about how they got my info or my request to delete it, just wanted to run through their scammy sales script. Sociopaths.

We allowed Zillow to do an inspection/appraisal through their offer to buy program. They came in at a low ball offer. Their fees/commissions were outrageous. But the real clincher is that they devalued our house on their website after we declined to seek them the house. We had credible valuations from many realtors who showed our house & in the end sold for $30,000 more than their valuation. I believe they decreased our value because we didn’t buy from them, & to try to legitimize their offer. Don’t even go there!!

I am a licensed Realtor in Texas and have a valid active listing at **. When I do a Google search for **, the first site on the list is Zillow saying the property is currently not for sale, but click here for an agent to help you. The first time I clicked, I got an irate and rude agent, the next time I clicked I got nothing, the third click I got an agent that said she could not help me, that Zillow has an algorithm that she does not understand. I just keep telling my clients to not get "Zillowed". I really hope all the Realtor Boards will act to eliminate them -- or at least act responsibly. I would rate them minus 10 if it were an option. Carolyn ** RE/MAX 1st Class.

I bought this house in 2005. Why is my house even listed on Zillow website. I am not renting nor selling and whatever information these idiots have posted isn't even correct. Square footage and number of bedrooms is totally wrong. Trying to talk to one of their flunky's never happens. I've left 2 messages for them to take down my house from their website. I am giving them 2 weeks. If it's still there then I guess I contact my attorney.

If you sign up for the Premiere Agent, you will get leads for a little while. But if you don't "upgrade" every 6 mos (meaning up your monthly payment) Zillow will add you to the bottom of the barrel as far as leads go! I started at $500 in Nov 2017. Since then I went up to almost $900 a month and all of the sudden Dec 2018 - Feb of 2019 I started getting nothing but FORECLOSURES? I don't do FORECLOSURES! Then they started sending me what they call "Nurture Leads" - those are folks who won't respond to Zillow (or anyone else). The ones who DID respond said, "I already have an agent"...

I have tried twice to leave a negative review for a realtor that sold us a house (her own residence), detailed many instances of incomplete information, etc. HOWEVER, Zillow will not allow me to post a negative review of this realtor! I wonder if same said realtor's firm is an advertiser or why they won't accept a negative review (I checked their policy against swear words, etc, and I didn't use anything that listed as forbidden).

If you are a real estate agent looking to grow your business then please steer clear of using Zillow.com and using their paid advertising to become a "Premiere" agent. The sales staff will sell you all day on their "ROI Calculator" and say that you need to get a minimum of 3 connections to make the proper return. This sounds great right?!? Well that return is an utter and complete garbage number because they will continue to sell out that zip code and decrease your return. It is completely false advertising, they know it and they prey upon the millions of agents who want to grow using their business.

Zillow is operating quite a racket. Your "Zestmate" for my home is $643,967 and you came back with an offer for $482,000, a difference of 25%! Your "Zestimate" is an absolutely worthless number based upon this disparity. Then, adding insult to injury, Zillow wants to tack on fees of 10.5% to buy our home. Are you people out of your minds! I read an article in Bloomberg about how the pivot of Zillow's business plan to buy homes has led to the stock declining from a high of $65.70 to a low of $26.38. The sell off is justified. You've insulted me and showed me that the "information" you offer is smoke and mirrors. Tacking on exorbitant fees is either desperation to appease the shareholders or sheer stupidity. As for your offer...pound sand.

I listed my house with a realtor and the MLS went to Zillow where they estimated my house to be valued over 50k below my asking price. They used the same number as the placed was listed in 2007, eleven years ago when I bought it. Since then I added a large shop and many upgrades and renovations before placing the house on the market. I'm done with Zillow and asking my agent to remove my listing from their site.

We listed our home through For Sale By Owner, which Zillow scoured and posted our sale information on their site! The issue is that they divert people away from the seller to real estate agents who pay Zillow for those leads. Zillow is stealing from us! Zillow is diverting interest from our home, which then the agents don’t bring those buyers to our home, but then bring them to their homes! This is just pure deception and theft!

Zillow has listed our home without our permission or knowledge. Our house was not for sale but Zillow has it listed as removed from market and unsold. The square footage and other information on the listing is also incorrect. We have asked them to remove the listing. They refuse. Zillow said if information is incorrect we could change it. But, that isn’t the issue. The issue is that the company listed our house without our permission or knowledge. We only found out about the listing when we started getting letters and calls from realtors asking for a listing and telling us that they could get our house sold. The house that is not and has not been for sale! Our privacy doesn’t seem to me of any concern to them. We want our house removed from their listings!!

Everyone looks at Zillow and the Zestimate to get a quick picture of a home's value. We are busy people and do not take the time to understand that the Zestimate might not be accurate because they make mistakes and refuse to correct them. I am in a heated battle with Zillow right now to fix the inaccurate Zestimate they have put on my house. Re Zillow: "Zillow does not offer the Zestimate as the basis of any specific real-estate-related financial transaction. Our data sources may be incomplete or incorrect; also, we have not physically inspected a specific home."

I have not listed my home with Zillow and would not do so without the assistance of a good real estate broker. Zillow's comparable properties, in many instances, are not comparable. I am surprised that their questionable selection of comparable properties has not been challenged legally as their process can negatively impact a seller and mislead a buyer. I recently looked at the comparable properties shown for my home. Although there have been 3 sales on my street that are more recent than the properties used by Zillow to determine their Zestimate, they used on the property with the lowest sale price as a comparable property.

Please be advised that I in good faith was entertaining join the Zillow Pro Agent program at the tune $2300+ a month, I made the serious mistake of giving them credit card info, pending what I thought was the execution of a contract, WHICH I NEVER DID!!! Not so, I was called out of town the next day for some time and the next thing I know, my account was being charged $2,300+, in spite of my emphatic requests that I had not executed or agreed to the contract. This all began in May of 2018, they continued to charge my account thru July. Zillow still has over $5,000 of my money with no referrals to me. I have unsuccessfully try to get this resolved.

I've been trying to sell my home for a year and have not been able to get a fair value due to Zillow Zestimate. Currently Zillow has a 9 yr old 1700 sqft CONDO with 2 bedrooms valued at $30,000 MORE than my 3 year old 1890sqft single family HOME with 3 bedrooms and 2.5 baths. They are 2 blocks apart! This is just the most recent example. There are many more. How can they get away with this?

I have been looking for either pre foreclose or auctions in Agawam, Ma. I saw 3 properties in which I was interested in. I inquired with the phone numbers list only to find out that none of the properties were under pre auction. How does Zillow get away with this.

My home is for sale with a local agent, the Zestimate on my property is so low for my property and so inaccurate that it is hurting my listing. You cannot find a 5 bedroom 3 bath house on a large lot for 261,000 unless it's falling down. It is on for 273,000 and it the Zestimate has gone down 4 times in a week. You are jeopardizing the sale of my home, because your system is so flawed it appears as though my home is overpriced.

My husband received a call from a Zillow representative with a very heavy accent. We had problems understanding. Wanting to verify our listing. She refused to give her name and my husband after giving her the address of the property must have given the zip code wrong. Not understanding what the woman wanted he gave the phone to me. She was rude demanding who the owner was. I gave my name and my husband's name and she said Zillow does not allow two people owning a property to list it. I was speaking to my husband (I was in a business meeting) and said why he didn't handle the call. Then your representative said, "MAAM THIS IS YOUR LAST WARNING." I said, "Warning for what?" She repeated that Zillow did not allow two owners of a property to list (even though we are spouses). I told the rep that it had already been on Zillow for a year and we just renewed the listing.

We went under contract with Zillow in May 2018 and (signed a Dotloop document) that stated what our ad spend was and their ad match. Suddenly we were being charged over $300 MORE than agreed upon. I spoke to our "rep" asking if our lender had stopped paying. She said no. When I saw the charge appear again I called and was told I authorized the ad spend increase. No I never did. I asked to have it removed and they have still not removed it. I asked about the ad match we had been guaranteed and was reflected on our contract. I was told we never had an ad match and they could find no contract. The "manager" Jose that we spoke with was completely unsympathetic and refused to assist or credit me back my money they overcharged, fix the ad match or adjust the account. FRAUD!! SPEND YOUR MONEY ELSEWHERE!!!

I had an inaccurately negative review written on me, and the Zillow website does not give an option for me to respond with my side. I wrote Zillow twice refuting how the review was inaccurate. The reviewer complained mainly on pricing. Notwithstanding the fact I have written evidence proving the reviewer skewed the facts in her complaint, the other metrics upon which I was rated poorly had nothing to do with her complaint. The reviewer simply could not afford the property, and she blamed her inability to purchase on our 'unfair pricing.' But Zillow didn't bother fact-checking this. So for the sake of the argument let's say that the reviewer had a legitimate complaint about the pricing (somehow it was our fault she couldn't afford it).

Zillow Offers says they make an initial offer based on seller disclosures, market value and images the seller provide. If you choose to accept the initial offer and move forward, Zillow will do an in home evaluation. All good so far... Here is where the fun comes in. After the in home evaluation, Zillow adjusts their price by asking for concessions AND a lot of them!!! They will charge you for new paint, laundry room demolition, (you read that right), pool cleaning and demo of items not conveying!!!. Zillow then states that none of it was accounted for in the initial offer... Really Zillow? Why did I send you photos and disclose to get the original offer? Bait and switch? YES! Paying to flip my own house? YES! Shady business practice waiting for the seller with no other options? ABSOLUTELY!

With 26 years of experience, I thought I might have the upper hand once I got a lead on the phone after they clicked a button to be contacted. Well with an average response time of under 60 seconds, I have only had a limited conversation with less than 1% of the leads. Of the 1%, 95% of the conversations were shocked I called them, which is weird since they just put their information in to be contacted immediately.

2. The most disturbing thing is that the Zillow estimate also fluctuates. Might expect this over time, but when you see the price change three times in a 36 hour period you have to seriously doubt the competency of this organization.

I signed up for Zillow about a month ago and was promised "at least" 3 pre-screened leads and did not even receive one lead, call or email! I tried to cancel and get a refund but was called back by someone rude named Edward. He told me that I would not get a refund even if I received no leads. He then told me he would call me back in 5 minutes which he never did. Not only have I not received any leads or a refund my card was charged AGAIN! Even though I told them I want to cancel! I've tried emailing and calling to resolve this but have had no luck and don't know where else to turn?

This is pure robbery! Zillow agents repeatedly told me that they would screen clients. So far none of the clients, are approved, can get approved, or want to get approved. This is utter BS. NO to Zillow!

If you are a real estate agent looking for internet leads, don't be fooled by Zillow claims of yielding any ROI. What Zillow counts as leads, are random people that click on your picture. Zillow claims that you can convert these leads in the long run by following their conversion plan. It didn't work and I spent my time and money in vain. As a matter of fact, most of the so called leads want the listing agent. When they find that you are not the listing agent they will specifically tell you that they don't want to work with you.

So after sitting through a presentation over the phone where the Zillow representative showed my partner and I how the Premier Agent can benefit from paying Zillow $430 we agreed to pay the $430 for 30% of the local market. Being new in real estate we believed them when they said this was really the best and only way to get solid leads with pre-screened buyers. When we hesitated to do it, she responded that this was a now or never deal. So we took the deal hesitantly.

We had our house appraised by ZILLOW OFFERS. They offered us a cash price 15% below the current market value, despite comparable comps. The Zillow Zestimate and RANGE feels like a bait and switch tactic, as the offer they gave us BEFORE deducting paint, carpeting, etc from the price, was not even INSIDE the Zillow Zestimate range, which was between $433k-$480k and there was nothing wrong with our house besides some minor things.

Zillow listed my house and it wasn't even for sale or rent! When I emailed them to remove it, they said to make an account with them and log on and remove it myself. I said I didn't want an account or to do that. Probably just a way to get info from me. Then they said I had to prove I was the owner. I said, "Well you listed fraudulently without my consent, knowledge or any kind of proof." But I still had to prove I was the owner, so I did. Felt very uncomfortable proving it, because I didn't want to give them any personal info since they are not a trustworthy company clearly.

After using this "contact" service for some time, the efficacy of the contacts had degraded. The employee that called me this morning, Lauren, gave me her explanation of the stock market, recent election and several other factors, all of which I'm sure the management team at Zillow decided is the best was to handle subscribers that call to complain about the quality of their offering. I'll assume Lauren, a customer advocate person, is going through this daily.

I was told I could be on a month to month program, I signed up and had 3 ok leads the first month, then they talked me into a 6-month contract with twice the leads....downhill from there. They charge $4,000.00 a month for leads in a territory that has an average price of $250,000-$300,000. Over 85% of the leads were inquiring about gated communities with HOA fees of $15,000+a year and an initiation fee of nearly $20,000. Zillow does not disclose these fees upfront so I get dinged 30-40 times a month for these calls.

Well you do get leads, few. Many people call to offer their service of cleaning my home and stuff like that. Other times random text of people enter through the app, and when you call, those people don’t even know who you are, they seem surprised that someone deviated their personal text or phone call to become a Zillow lead. Lately all they do is send messages like, "Sorry we missed you," but when I look, the phone never rang, email did not collect any info, the app does not even have info collected, it seem like they just make that up to justify how astronomically high their charges are like, thousand and thousands. And how bad their service is. Good look canceling, they would keep you in hold.

An absolutely huge waste of hard earned money. Once you sign that contract the tone of your account rep totally changes. They sucker you in and steal your money. If you want to try Zillow DO NOT sign the 6 month contract. Go month to month and refuse the concierge service, all they do is scare leads off. I have been successfully doing real estate for 18 years and this by far was the biggest waste of money I have ever spent for lead generation. Terrible!

What a waste of time and money, a 6 month contract and the hole in my pocket was larger by over $3000.00. The app does not work outside of WIFI. I have been an agent for 8 years so I pretty much know what I am doing, I know a scam when I see one. Not one lead materialized and they charged $187 per lead. I complained to the person I was dealing with ( Mr. Johnathan **). A pleasant enough guy with no resolutions except "I understand"- while trying to sell me a new product. You are better off advertising in your local newspaper and doing your regular networking - trust me this does not work!

Having lived in Seattle for over a decade, I was an early fan a promoter. However, Zillow has failed recently in many ways. Go to RedFin - don't waste your time with Zillow, why? Zillow's Zestimates are horrible. The idea of harvesting publicly available information was promising, but their algorithms are dumber than a brick.

If you are an agent thinking about advertising on Zillow beware! The sales people exaggerate on how many leads you get. The leads are almost all worthless. It's a 6 month contract. Plus I got billed another $1,000 even AFTER my contract expired due to something in their fine print saying they can do this unless you call them in time to "cancel" on a contract that is EXPIRED. That is just stealing now. I got ZERO "seller boost" leads that they promised. You will pay huge money and if you are lucky you will make as much as you spend. This means you have worked for nothing. Your so called ROI that they show you is considering that you worked your tail off and should be MUCH higher. You are better off investing it in the stock market. Stay away from Zillow. There are plenty of other forms of advertising that are a far better ROI.

People be aware of Zillow app. They are sharing information with real estate agents. I had no idea my agent can see what I mark on my tablet as of - favorite homes. This is invasion of privacy. It's my business what I like not his. It brings another question - what else they can see on my tablet.

Where do I start with Zillow/Trulia!! I have been advertising with Zillow as a premier agent for months now, and I can tell you that it is 100% a scam. I needed a new place to allocate some advertising dollars and decided to give Zillow a try. The sales rep, Kevin **, told me the number of leads per zip I would receive (18) for the spend I was willing to do ($1400 a month). Zillow makes you sign a 6 month contract, and I was a bit hesitant to commit to $8400 for 6 months worth of advertising.

I have owned my home for 3 years. The home was built in 2006. It was a HUD home which I repaired and updated with about $55,000 worth of repairs and updates. I signed into Zillow and found my home immediately dropped 35,000 in value making it the lowest priced home in my subdivision... Lower than a house less than 2/3 its size. The drop then slowly came back to where it was when I purchased it about 6 months later. I updated the pictures both inside and out and fixed the description.

My Zestimate if off by nearly $100k compared to both a recent appraisal, the Redfin estimate and an identical property a few doors down. I reminded them that it is damaging to the homeowner when this occurs, and asked them on multiple occasions to either correct or remove the Zestimate. The neighboring property is IDENTICAL to mine in every way (same subdivision, built in 2017, same floor plan, same condition,etc.) and the Zestimate this property is using the SAME SALES COMPS As with mine. So why is my value coming out differently?!! No customer service phone number, and no way to escalate and issue. ** Zillow!! I will NEVER use them, and I will NEVER let my agent post with them.

Zillow should check landlords. I unfortunately rented one of his units. He promises to do things by move in date. This does not happen and you are stuck. Very bad at fixing things that break in unit. Try to blame on tenant. Charges you for everything. Hires people with no license. Not insured. And very anti ** and anti women. This is due to he is gay/and unfortunately racism is alive. DO NOT RENT FROM HIM.

Every time I look at a listings map it's wrong. I've checked listings that I know exactly where they are at and Zillow's map is totally wrong. What a farce! How am I supposed to trust listings that I'm not familiar with the area. I now use a competitor's app to get my info.

I have used the Zillow app for once to rent my condo. All of the sudden Zillow doesn’t allow my listing to be viewed, and has been placed on hold. All emails have been ignored. BIG SCAM!!! STAY AWAY!!!

I have used the Zillow app for years to rent my retirement Tahoe cabin. All the sudden Zillow doesn’t allow my listing to be viewed, and has been placed on hold. Two emails have been ignored. I believe they are denying me access because they are reporting incorrect information on my primary residence, which I was scammed by Predatory Lenders, I took these Predatory Lenders to court and won my house, but Zillow is reporting incorrectly, and now denying me use of placing a rental ad on my retirement cabin.

I have been advertising with Zillow as a premier agent for 5 months now, and I can tell you that it is 100% a scam. I needed a new place to allocate some advertising dollars and decided to give Zillow a try. The sales rep, Lindsay **, told me the number of leads per zip I would receive (43) for the spend I was willing to do ($3,000 a month). Zillow makes you sign a 6 month contract, and I was a bit hesitant to commit to $18,000 for 6 months worth of advertising. Over the first few months I realized that I made a terrible mistake. I would say 90% of the leads are absolutely worthless. I have had one guy contact me through Zillow and ask what the number was for Zillow's customer service. Are you kidding me? That counts as a one of my leads. Just yesterday I had a lady who barely spoke a lick of English call and ask what was going on with this particular property.

We had a wonderful experience with our realtor Ken **. It seemed as though anytime we called to go see a house, he would drop what he was doing and help us. He was very attentive to our needs, and knowledgeable when asked questions. We have been in our new house around 4 months and look to Ken as a valued friend now.

I called in for assistance on the new application form. I am the landlord and a potential renter has responded. I received a notice, However, for MY verification they want to do a complete background check on me, asking to sign off on way too many rights as a landlord. This service is bogus, I tried calling in for help and I was luck to get to speak to someone but they could not help me, naturally, I had to be transferred and told I would receive a call "shortly". Well it has been Five hours and no call. Extremely poor customer relations. There is NO number that Zillow has the decency to publish so you can call to receive any information on your post off of which they make money. Sicking.

I have tried calling about 5 different agents listed on Zillow and every one of them is rude, sound annoyed that you are calling. A couple said they would call back. One did 6 hours later and we politely told Mr. ** we had gone with another agent. He laughed with a hiccup and said, "Good luck with that." There was one lady that wasn't, Dana and when I said we had gone with another agent she politely wished us an good day and a good luck. She would have been one to work with but she called hours later as well, after quickly saying she would have to call us back, as soon as she answered.

I was curious to know the value of the homes in my neighborhood. The exact same house as mine just sold last month after the first owner passed away. I went on Zillow website just to see what they had it listed for. The house across the street sold for 32k less than Zillow listed. So I called a realtor to come out. Actually I called 4 realtors who sell homes in the area. Each agent who knows nothing about each other, priced my home within $500-$1000 from each other. Zillow have my home priced $25k over the value. I contacted Zillow to ask them to take my home off their site because they are reporting numbers just to draw attention to their business and my home is not and won’t ever be for sale so there isn’t any reason to list it.

We are thinking of selling our home in the next few years. While researching comparable sales in my area of New Jersey, I noticed that Zillow's "zestimate" was very low. I updated some incorrect information and added some details that were missing from their description. My property immediately lost more than $30,000 in value. Zillow's estimate my home's value is now approximately 50% of what it should sell for. This figure is so absurd that it would be laughable if not for my nagging fear that it may lead buyers to think my home is worth less than it is. I have been unable to change this figure and my calls and emails to Zillow have gone unanswered. I learned that a class action suit against Zillow was recently dismissed. Unfortunately, this turn of events will allow Zillow to continue to harm both buyers and sellers. BEWARE OF THIS COMPANY AND THEIR UNETHICAL BUSINESS PRACTICES.

I can only say I should have known better when the woman on the phone after dozens of left messages guaranteed 10-15 leads and would LOCK IN my zip code to me alone, I was told to call my husband for a witness to the guarantee!..I called daily to get a refund, emailed daily to get a refund..and I have a guarantee in writing in three places for the 10-15 leads and have never got my refund..so I tell you now..You are warned. Do not use Zillow for leads.

Scam, false advertising and bait and switch tactics. Do not go on this website/they promote listings that are not accurate. They sell the info to real estate agents and scam you. I purchased leads from them and they were a bunch of scam and false leads. This method is terrible - run and do not sign up - it’s the worst. When you Try and cancel, they strong arm you and ask you to pay 2 months to buy out and you won’t get nothing for that amount. It’s fraud and I’ll be reporting them to the state.

My experience was with the realtor and sales Dept. The people recruiting realtors will promise you anything to get you to sign up, once you have joined Zillow and obligated your self to a ad campaign that cost way too much, you find out that what you were told was all a lie. I did not receive half the clients that I was promised nor was the way that you receive clients. In short, I was screwed and given nothing for my money.

I am not selling my home, but in the past I enjoyed watching the Zestimate for it rise regularly. Suddenly last month, the estimate dropped by One Third. When I contacted them, I got some BS form letter about algorithms. I can believe this company was founded by Microsoft employees. I have had similar bad experiences with hidden fees on the Microsoft cloud service. Zillow. What kind of name is Zillow anyway? Thankfully, their estimates are generally recognized to be useless.

Christopher ** made our house selling process go very smoothly and it was hassle free. He's very professional and knows his business. I would highly recommend Christopher to all of my family and friends.

Everyone I am writing this Review to inform THE WORLD not to be scammed by an UNLAWFUL HOME RENTAL ADVERTISEMENT that is currently posted on Zillow. I have reported this unlawful home rental advertisement to their Customer Support. I was KNOWINGLY LIED TO ABOUT THEM GOING TO REMOVE IT, BUT IT WAS NOT.

Have my house undervalued with different comparative listings than it. I say get comps now, then puts value where it should be with correct comps (40,000 difference) then it says contact agent and if you don't it puts it back with the wrong comps and lower price again!

Zillow has posted a "Zestimate" of my home that is grossly incorrect. I have notified them numerous times and gave them the correct information with no correction to the "Zestimate". Zillow info not reflecting updated MLS. Current buyers should disregard Zillow and find more reliable websites from the listing agents. Time for State Attorney Generals to stop Zillow from posting Zestimates!

It has been mine and my wife's experience that Zillow way undervalues our house. The algorithm they use is ridiculous and then potential buyers tend to use it as gospel. When comparing their estimates to an independent Realtor in our area and also Realtor.com, Redfin.com, Remax.com, and Realtytrac.com our home is always $75,000-$100,000 at least undervalued. To make matters, worse they will do nothing about it when we confronted them with the data and facts.

Zillow obstructed fair review by not publishing negative review about its premier agents so that it can continue to collect fee from them. I wrote a fact-based review pointing out this agent always looked for quick sell at the expense of homeowner by setting artificially low price. She sold a house at $227,000 lower than the same house a few blocks away within 2 weeks. Zillow refused to publish this fact based review.

I have my home on the market to sell and every day they lower my value and how many people have viewed and saved my home. Had over 2000 views and 90 saves. Now under 2000 views and 69 saves. What gives?

After I indicated interest in a property using its contact platform, I was twice texted by a person (**‬) who asked if I would be available in 10 min to talk. In each case, I texted “yes”. The person never called. Completely unresponsive and unprofessional.

My home "value" as shown on Zillow has been relatively consistent for months. Last week, I made an inquiry with Zillow, using their Zillow Offers feature. Within a matter of a few days, Zillow has dropped the estimated value of my home by over $59,000 (over 10% drop)! My Zillow offer was received, and not surprisingly, Zillow offered $100,000 less than their original estimate (the "value" Zillow showed prior to my inquiry), and more than $40,000 less than their current, deflated value.

I’m very disappointed with Zillow. The Zestimate is ridiculously low for my house because of the way they do comps. Lately I’ve tried to sell a house and have been waiting several days for them to publish my listing. Now they want to see proof of ownership. Really? When did that start? They used to be easy to work with but no more...

This is now the 2nd time we have been unable to claim our property listing after working with a realtor. We should not have to hassle or fight to do this as it is our own property! I can't believe how a company can continue to do business with a customer service support which is so poor--and nearly impossible to contact as this company is. Worst of all, they do not change.

We purchased a model home directly from the builder last year. The house was listed at $990K, Zillow showed an estimate of $1.1M, however the official appraisals were in $900-920 range. We purchased the home for $870K. Three weeks after we closed the Zillow dropped the home estimate to $750K. I complained but they said that the price change is due to "changed algorithm" and refused to move it up despite my proofs (the professional estimates and the purchase price). I also argued that no algorithm could change the price from 1.1M to 750K. Interestingly, the builder also told us at the time of contract that the brand new home like ours would be worth 1.1M, thus I wonder if the Zillow's previous "estimate" was higher because it was paid for.

I have been in Zillow & Trulia since March 2018 in different zip codes, 33332, 33331, 33028, 33015 paying a lot of money, their advice is that if I am in top 3 I will always get more business. I follow their advice and do it, and in 98% calls are fake or scam. Recently the new way of operation is supposed to be that they will received all leads, and ask the people if they are serious buyer or sellers and after that they will pass the call with an agent. That is totally false. Now, even less leads, just receiving calls of people that are only thinking in the future or that already have an Agent. ZILLOW IS STOLEN OUR MONEY, and nobody is doing nothing to stop it. PLEASE DON'T WASTE YOUR MONEY, STAY AWAY.

I recently bought a new home. Anita ** from The Jack Woodcock Group helped me through the arduous process with flying colors. Anita was very helpful and informative and I can say the whole experience was enjoyable. I highly recommend her!

I am talking about the 33010, 33012, 33013, 33014, 33015, 33016, 33018 zip codes here. But if you are working one of those, again stay away from Zillow, horrible experience. If you are a realtor thinking about buying their leads at least in this area, think twice or more. After 3 months, I am still waiting for closing at least one. You are better off using that money somewhere else. If you would like to try it anyway, do not sign a contract, do month by month so you can get out as soon as you realize you aren't going anywhere with them.

When I google my address, Zillow brings up a line that says this house is currently not for sale, even though it's listed with over 900 realtors and it shows it for sale on its website. Also, when you look at the property history it says listing removed, which is completely false. What happened is a buyer signed a contract, then changed their mind. After the contract was signed, the realtor naturally listed it as pending sale. When it went back on the market, she removed the Pending sale-twice-but Zillow still shows listing removed. This site is completely incompetent.

I feel we have lost a lot of showings due to Zillow. They are saying that our home is worth 192,000 and we are selling it for 285,000. This is so inaccurate!! I commented on one of their post on Facebook and they deleted my comment not once but twice!!! I have emailed them. They said my request was received but nothing else!! I have had 2 people call me and say, "How can your home be only worth 192,000," and of course I explained. We have had 1239 views on our home and 1 showing. By the way our home is a 4 bedroom 2 1/2 bath over 2600 square feet and it sits on almost 12 acres of land and several other features that are listed with this property. The homes they are comparing them too are not even close to this. How can I get this resolved?? And who is gonna tell the over 1200 views that this info is so inaccurate??

I looked on Zillow.com for a rental, thinking it was a reputable site. Looked at the listing. Drove by the location. Corresponded via the website regarding the rental. No pertinent information was exchanged. Was too good to be true. Looked up the address. House was not for rent. It had sold days earlier. Beware that scammers can access the site, thinking they can dupe innocent people. Attached are the emails that were corresponded.

I HAVE BEEN SCAMMED TWICE USING THIS SITE. IT IS A NIGHTMARE! The scammer posts BOGUS amounts and can even let you in the house. When I tried reporting them (WE FINALLY FOUND A PHONE NUMBER FOR ZILLOW) and the rep asked for the property address, the posts on Zillow had magically disappeared. I would stay away from Zillow! If your instinct says something doesn't feel right trust it! That's what I felt but kept on anyway. I decided to text the phone number provided and they said they had a daughter in stage 3 leukemia cancer. But what had me suspicious was putting question marks behind statements they would write me. If I asked a question and they answered hours later, it was always followed with a question mark.

I have been attempting to use Zillow for many years but their Zestimates are way off! I recently tried to post a For Sale By Owner. I received an automated message indicating it could take up to 72 hours to post due to a verification process. It has been 96 hours and still nothing! And they don’t have a way to contact them except via email. I sent them an email and guess what? Still no response to either. I'm moving to Realtor.com. Much more reliable.

We have lost a buyer due to flawed Zestimate which is $65,000 lower than our professional market/bank appraisal. Texas is a non-disclosure state. Therefore Zillow cannot get comps. They guess at values. This is very damaging to the relationship between professional realtors and their buyers and/or sellers. Zillow offers no way to correct faulty and damaging information or to appeal the Zestimate. They also refuse to remove a listing. We can not get a response from them. This unilateral invasion of the local real estate industry is creating confusion, frustration and harm. Zestimates need to be stopped. Buyers must rely on the expertise of local realtors who know the market, the quality and condition of the homes, not a computer algorithm in Seattle.

We have our home listed for sale but agent is unable to make changes to Zillow and they do not have tax record information. The zestimate for the home is 200,000 below the value it should be at based on a home two doors down because Zillow has a second listing for the home has the correct tax information but the address is incorrect. It is a fraudulent address that does not exist in our city and due to it not being listed as on the market our agent cannot do anything with it.

First off, as an investor I have used Zillow for years to research and evaluate potential properties and to list renovated properties. It's a great site for that, just don't put an ounce of faith in their Zestimates, which they seem to pull out of a dark, unmentionable place of their anatomy. Look at recent neighborhood sales on the map instead.

I have been attempting to delete an ad with no luck. First they mislabeled the ad as an apartment when it is a single family home. I tried to edit it, but it would not edit. I attempted to have them correct the issue, it only confused them at Zillow. They then have ignored me for over a month despite multiple emails and phone calls. I am quite upset as this can affect time it takes to place a tenant if the ad is not correct. I just want to delete the ad but there is no way to do that. I can deactivate it but not delete it. This makes no sense. The thing I am most upset about is not the initial mistake... I understand that things happen. I am more upset that Zillow has not gotten back to me to correct the issue. It shows a total lack of concern for its customers.

My US Bank mortgage officer advised me that when beginning a refi, they often start with Zillow to get a "ballpark" number on the property value. He advised me to go online and check my home value at Zillow. When I initially checked it, the value was listed as $287,000. Knowing the approximate values of the homes on my street over the past years of the recession, I felt this was probably accurate. Two weeks later I signed on again, because I had forgotten the figure. This time, I found it to have an increased value of $319,000. Praise God! In just two weeks, nonetheless! I thought to myself, that perhaps the rebounding economy in the last couple of years, and the recovering of the housing market was really working its magic.

I listed my property on Zillow Rental Manager a few weeks ago. Zillow verified the information and all seemed to be fine until I went to edit the listing. I received a message saying I'm not the owner. I was prompted to log in again for a password reset. Although the email listed is correct and the original one used to create the account, even after several tries I don't receive anything from Zillow for a reset. I left a phone message and have written customer service 3 times in the last 2 days. No response. Others who have written state they can't remove their listing. Hopefully that won't be the next problem I encounter. Very frustrating!

While just browsing I saw that Zillow and Trulia had my home on their site. It said that it was sold in May of 2005. I have owned my home since 1986 and it has never been sold. I wrote to Zillow to inform them of their mistake and got an email back asking for documentation. Documentation that my house hasn't been sold? Seriously? I asked them for documentation that it has. I would never use this company in any future purchases or transactions. They are ** backwards.

We will not recommend buying property from this agent (Lori)? She did false advertising on her listing and doesn't take any responsibility for it, We Purchased a home she was selling, and her ad says (New carpet and Tile throughout home. Beautifully cared for.). We purchased the home from CA. The pictures looked good. We never ask anything about condition of the floor because she advertised it as new. So you can go wrong with new Right? Well, when we arrived in Spring Hill to our home this is what we found. A horrible old carpet cover with stains! After closing escrow and everyone got their commission we found out it's about 10 years old. Let's hope she does the right thing. Will keep you posted.

I listed my home for sale by owner with Zillow and they have devalued my home every day since. The very same home two blocks from me is still showing $10,000 higher. What gives Zillow? Is this your way of appeasing the real estate agents or what? I certainly would have paid the same fee had I know this would happen otherwise. This information is on the internet now and the damage is done. If you're trying to sell on your own, don't use Zillow or Trulia; you're better off just sticking a sign in your yard and using social media to advertise.

I have had my home on Zillow as "For Sale By Owner" for months. I log on to the site daily. Upon logging in Remax had taken over my address and changed everything to an empty lot. I contacted them & they stated it was a Zillow issue. I reclaimed my property & it will not let me change the listing price back, the description, or any vital information so I can return my listing back to where it should be. I called them directly & I'm only able to leave voicemails with them NEVER returning my call. I have filled out all the forms on the "Help" section & nothing.

Tom ** handling of our four real estate transactions has far exceeded our expectations. Tom has consistently gone above and beyond his role as our realtor. His attention to detail and calm and friendly demeanor have served us well in the sale of two homes in Warwick and West Warwick and in the purchases and sales of two East Greenwich condominium units. In addition to being an established real estate broker, Tom is a skilled contractor who has accomplished several tasks for us that require knowledge in carpentry. This versatility of skills as well as his ability to effectively communicate with clients makes him uniquely qualified in his field.

I placed my home on sale a week ago and Zillow has yet to get the information right. They posted that we are a managed property and the lot size is 182.04 acres. Big difference from 0.45 acres. I have placed a call to Zillow and still haven't heard from them. My agent has attempted to correct the issues but with no luck. The views of the property are now at zero so I figure I am locked into a contract that will go nowhere. Don't trust or use Zillow if you have a choice.

We spend more than $35000 with a 6 month contract to barely get our money back, barely. Most leads were bogus, not real emails or telephone number, they did not call back, for rentals or houses that are pending already, from other areas we did not subscribe... we are never going to use this company. They sell space to too many agents and it is junk in junk out. We are happy to get our money back. But after 6 months of so much effort to break even is not worth at all.

Zillow has listed incorrect info on my home, but... more than that, they list my home as being sold on April 15, 2015 for $1 million dollars! I called their corporate office in Seattle, WA., I called them two weeks ago and only got voice mail. I left the info and my name a phone number and they never got back to me. Last week I called again. Still no reply. I then contacted a real estate agent listed on my home site, and received a call back. She said that she'll get back to me. That was two days ago. Now I have to contact the property people to see that my home is mine, even though I still get my property tax bill. Zillow is making me check out my own property when they could have had answered my questions and take off the "sold" info. Don't trust Zillow. They don't care about their bad info or the hardship they cause homeowners go through just to be sure that I am not a victim identity theft.

I’m a realtor in Orlando, FL. I had a lot of trouble when I was on Zillow with inaccurate data. They linked a brand new construction property I had recently closed, and was posted on Zillow, to a rundown mobile home that was never my listing. I called and emailed support several times and no one ever responded. So every time I got a sales call asking me to pay for leads and to get pushed in front of site users, I told them if they would fix that link I would consider paid advertising. The link was never corrected. I realized that Zillow was a lead generator for agents who pay and the data didn’t seem important to them in my opinion. The values are rarely accurate. There was a news article a while back about Zillow's CEO's own property being overvalued by 40% on Zillow compared to its sale price.

Zillow has illegally listed my home on their website as a foreclosure. I have tried to contact them 5 times in the past 2 years. I am filing defamation charges against the company! They are horrible people who don’t have a clue what they are doing. Please check your address, they probably have your home listed in foreclosure!

I own a duplex and am trying to list it for rent on Zillow. Zillow shows that it is still for sale with a link from ERA realtors. This listing agent is who I purchased this home from. On the ERA realtor webpage it is listed as not for sale because I now own it. Zillow still has some kind of link to the original listing and will not update it or remove the inaccurate link. They are saying, "We cannot remove the link and it has to be done from the listing agent." I have told them I have contacted the listing agent and he has no active link. This is the ERA web link **. This is the Zillow link **. I am unable to list it for rent on Zillow until they fix this link. I have also offered to furnish any requirement of my ownership of this property.

I am trying to delete the listing I created. Delete, not deactivate. I simply want to completely delete it. Zillow has decided not to provide that feature, unlike every other application out there. THEY DO NOT LET YOU DELETE A LISTING. They make you send in an email, and then they ignore it. They do not let you delete listing, you cannot call them, and they do not reply to emails. DO NOT USE THIS SITE TO MANAGE YOUR PROPERTY.

I had a client review rejected for no specific reason. How is a client suppose to know what to edit in their review if Zillow does not tell them what needs to be revised. I also had several approved Zillow review posted and responded to back me deleted for no reason or explanation by Zillow. I asked Zillow to not contact me to advertise and I am still getting calls. I hope this site does not allow Zillow to delete this review as well.

I called about an apt for rent. The “owner” contacted me 5 days later saying he worked on an oil rig out of town. He sent a pic of his passport and asked for my ID to start application process which I sent. He says he rents through Home Away and wanted $800 up front then he would fly in from California to show me the apt, promising to return the money no questions asked if I decided not to take it. I googled the property and it is a shoe repair shop. He also wouldn’t call me to discuss in person saying he didn’t have cellphone service on the oil rig. He had an excuse about why the Home Away people couldn’t call me either. I regret that I sent my ID. I put out alerts on it in case they try to use it. I contacted Zillow and they said the ad had been taken down so they couldn’t do anything. So BEWARE OF SCAMMERS USING THIS SITE TO STEAL YOUR IDENTITY AND YOUR MONEY!!!

No words for these silver tongued devils! They promise great results and to provide exclusive leads. I keep finding out that other agents are working the same leads that are supposedly my exclusive leads. I have paid an incredible amount of money to these leeches only to have ZERO dollars in return. If agents would quit paying ZILLOW to take our inventory that we create and sell the leads back to us they would go away. It’s beyond comprehension how NAR, KAR and local MLS systems even have allowed this interloper to come in. ZILLOW is not a good investment for Realtors.

Be prepared for a nightmare when trying to edit your listing, or be froze out from claiming your listing altogether. These people have not responded to our continuous pleas for help to try to rectify the situation. I would give them a zero rating if possible. **.

I try to sell my home by owner and the site keeps messing up. I can't log in. I can't edit. I try to contact them yet they did nothing and can't even get my home off the site. Now am getting sick here. Terrible how they treat people. Don't know why they have a site if they can't fix their errors and help people.

I've checked homes on Zillow that are for sale or for rent and the days the property has been listed in the market is very incorrect... one house I visited I spoke to neighbors and they are telling me otherwise... one house posted on the market for 29 days, when I found out the previous owner had been out for 9 months. This same issue went on with rentals as well as homes for sale... is this a trick to want to make you believe the homes have been recently listed... so they won't look like no one wants to rent or buy them.

While Zillow Apt Listings is a helpful service, its current software is difficult to navigate for real estate professionals A total overhaul is needed to make the posting process less convoluted. It appears whoever or whatever created it has never been on firing line of commercial rental real estate. Most annoying is the message 'already posted' when in fact it's brand new and worthy of publication. While Craigslist was fraud, Zillow-Trulia-Hotpads - as constituted is like the back end of a horse running the wrong way. The line between apts and houses is way too blurry.

Zillow has stolen $500 from me by getting my debit card information without my consent. I never gave them my new debit card information. They have found a way to hack me and get it somehow. Until this day I have never received my refund and they have contemplated a way to prove that what they did is legal. Each "customer care" agent working for Zillow are just trying to make commission out your zip code purchase. Please do not fall for the Zillow Premier Agent. AVOID THIS!!!

Zillow has now forced agent to use their concierge service. Instead of receiving an email, they not require that we pick up the phone and be put in immediate contact with the buyer. If you do not take the call then you lose the lead. As a rural broker I spend much of my time on the road. So I am forced to take calls while I am driving which is dangerous. Further, as I am often not familiar with the property the buyer is inquiring about, I am not able to help the buyer properly. In the past we would get an email and we could look up the property, discuss it with the listing agent and discuss it intelligently with the buyer. Further, I have a team and in the past I could distribute email leads to the agent most capable of being of assistance. This is no longer possible. This is obviously another attempt by Zillow to control information with little respect for the buyers and agents that use their service.

This is one company no one should trust their so called fake Zestimates. I will give the history of a specific home to prove that their modeling of estimates is nowhere close to Sale price and market prices. I monitor a home whose value let's say is estimated at $2.8M in very good school district and close to so many companies and easy access to freeways and much more. These estimates were rising every 15 days or so as home sales went up and had reached $2.8M. Now comes the fake information, the day this home is put on market at noon, by evening the Zestimate dropped to $2.6M - a sudden drop by $200K+. Next few days it lingered around and each day I would see different numbers and finally settling to $2.55M. When I look at the home sold and comparable homes they are at $2.9M to $3.3M. Homes are sold $350K to $600K more than the listed price. They also show list price to sold price is 118%.

Buyer Realtor - Kerie ** Berkshire Hathaway: I want anyone and everyone to understand how bad an experience I have had with this person. He has lied, he has been unscrupulous and so unethical in my experience of selling and purchasing homes. We have purchased and sold many and he made this last sale the worst experience. I worry about new buyers and sellers because this realtor is unethical and he has no morals. This man came to our realtor with an offer that had no contingencies.

In trying to put a listing on Zillow for a new home, an offshore call center called to ask a few questions in their "review" for the listing. Caught me away from the office, verified Complete address, house description however because I couldn't recall the "exact price" to the dollar they disqualified the ad. When I asked for them to be a little more flexible because I was close enough in price to verify it was me, they said that wasn't good enough. When I asked to speak to a supervisor she said that was not an option and promptly told me she was going to disqualify the ad and ended the call.

Zillow inaccurately reflects our home value on their site $80,000 lower than their own valuation, which is based on 10 comps their system selected across our neighborhood. Those comps yielded a value of $550k, and yet the public view indicates the value is $470k. This problem has persisted now for weeks. After approximately 10 e-mails with customer service (including an encouraging request from Zillow for our property tax assessment statement, which I provided 2-3 weeks ago), the company continues to ignore the issue. They will only say that "the developers are looking into it," which has been repeated multiple times.

Zillow is a real estate website that provides more information about the hidden costs of homeownership than any other real estate website I have seen. In Mark **'s article about the hidden costs of homeownership, he also talks about Zillow. After reading this article, I decided to check out the website for myself. Zillow breaks down the expenses that most people do not think about when they are purchasing a home. Zillow provides home value, price/tax history, mortgages, competition, home expenses, and more. When buying a home, there are so many "hidden" costs that the buyer needs to be aware of. Zillow is helpful when trying to decide if one wants to become a homeowner or a renter.

I am a Realtor (Agent) in the Tulsa area and I wanted to comment on some of the reviews. First, all agents agree with these comments and completely feel your pain. We have a love/hate relationship with Zillow and we continue to seek out other options to capture these Buyers but currently, this is where consumers are going for their home searches so it is in our best interest to continue to advertise on their site. (at much $$$!)

I've had problems with Zillow like all the complaints listed here. I pretended to be their paying Real Estate agent to get a live person. Both guys I spoke to didn't want to deal with me once they learned I'm a consumer. Big question is why and how is Zillow allowed to exist as a company when there are so many fraudulent business practices and content that is actually damaging homeowner's financial return? Isn't there enough complaints for Consumer Affairs to point this to governmental agency to investigate? They will not speak to Homeowners -- they only have phone contact for Real Estate agents (members) who pay subscription to their business. They are not interested in knowing problems to their business or fixing it. Yet, causing so much damage to consumers.

Lost over 40 on a home in Florida due to Zillow’s inaccuracies and so-called famous Zestimate on a totally remodeled home but yet the same style home next door being a 10 year rental with no updates or upgrades continually came out smelling like a rose over our property. Now 5 years later, same games. False representation of facts. Acreage I don't own. Carports that do not exist plus much more, Zestimate pulled out of someone's hind end but yet this company is allowed to continue to destroy people at the push of a button with no intervention from any agency who's getting their palm greased to allow such deception to continue?

I have had my house listed for a few months. On December 11, 2017 I went from 225 saves to 23 saves. When I called Zillow I was told there is a "bug" in the system. I tried to explain to them that it could damage my house because viewers might think something was wrong with the house. It is now April 2018 and nothing has been fixed. To add insult to injury -- they have bounced my "Zestimate" between 925,000 and 781,000. I have given up trying to get them to fix anything because they quite frankly appear incompetent, and they give you the attitude that they could care less.

I have been upset with how Zillow values homes for some time now. I have lost potential buyers over the years because of the false 'Home Values' Zillow places on homes. Why do I say false? The comps they use are worthless. They compared our waterfront home with GULF access to homes that aren't even on the water. Waterfront homes with GULF access are typically $200,000 or more than homes that are not on the water. Waterfront homes on fresh water are still at least $100,000 less.

My report on - Zillow shows I had the house up for sale in 2014. It showed I listed the home in the $170,000s. I had the house for sale with Elite in 2008 for $229,000. I had an offer for $200,000 within five days. I did NOT accept the offer. I had it with Elite to get it on MLS. I bought the house for $185,000, and put $40,000 in updates which included a new roof, new energy efficient furnace and water heater. All new window. Insulation in the attic drain tile and new driveway. I would never sell this house in the $170,000's. Where did they pull this information? Zillow cannot be trusted for accurate information.

I went to Zillow because I heard my house I sold three years ago is up for sale. I reviewed the listing to see the asking price and the details listed are all false. The square footage is over 1000 square feet higher than it actually is. The listing says three bedrooms when there are only two and four full baths when there are 3.5. I put a new air conditioner in two years before I moved so it is not new. The tile is not new, it is just what I had. There is only a wood floor put in the master bedroom with crown molding. Everything else is as I left it including the paint. It is not worth $494000 when I only got $389000. How can Zillow allow such false information to be presented. This is outright criminal.

I have been watching my neighborhood for 10 years now, watching property values on Zillow. Without rhyme or reason, prices go up on homes, while a house next door drops dramatically. Recently a home that was just built, the value dropped below the actual cost of the construction. I have checked these homes on other property evaluation sites, and these homes have gone up in value, while Zillow claims they are decreasing. I believe Zillow does this to help sales listed by their agents, to fabricate a sales market for their realtors. Do not list your homes for sale on their site. Do not give them any reason to debunk property values.

I've contacted the company Zillow through customer care and emailing the CEO Spencer Rascoff to no avail. Okay! At issue is Zillow Group using my properties without my express, written or implied consent to publish or assign any arbitrary or sliding value system to my properties whatsoever. My properties are not even listed for sale. Yet Zillow group posts my properties on the world wide web and lowballs my property values defaming my net worth in a public forum to my neighborhood all while enriching themselves in the process at my expense as a property owner. Let me just add. We are a nation of laws. And this is as illegal as it gets!

I recently had a negative review on Zillow (the ONLY negative review I've ever had) and it had several false claims from a client that had a disorder. They would not take it down, even with unsubstantiated false claims - they would not even let me respond to the erroneous review. Very frustrating. They also have ridiculously high 'zestimates' and they also are not in real time and show houses as active long after they've been under contract or sold.

I am Real Estate broker and my company Flat Rate LA Real Estate is one of the best in Los Angeles, California. I got a lot of clients because my company my was on the first page of the Real Estate agent directory in Los Angeles because of the large number of good reviews and past sales. Now my business was just thrown out of the directory because of Zillow poor software and errors. In accordance with Zillow, now my business does not belong to any city in America and it is impossible to find it. I sent messages to support several times, but everything is useless. They can do nothing (or do not want) to fix the problem. Very unpleasant and insulting.

I had a really bad experience with ZILLOW and its thugs, they wanted me to advertise and they overcharged me for garbage. No clients ever came from. ZILLOW is a waste of money. It's FAKE. Unworthy at all.

My house had a value of $628,000 and nothing changed, not even the houses around me and my house value dropped by $124,000 in two days. All the house around me did not change or if they did it was a couple of thousand. So all things being the same why would my house decline and everyone else's didn't. Zillow must have something very bad with the way it calculates home values. Just take a look at ** and you will see the huge difference in my house and all the other house around me stated the same.

I own a real estate company. I wanted to try some kind of lead generating program to give leads to my agents. As Zillow being the most viewed real estate site, they had a program called "Premier Broker". I was impressed by the salesperson telling me that they have 11 concierge speaking at least 8 different languages. These concierge will talk to the leads and then transfer to us only the filtered leads. They will ask 2 questions. #1 "Are you looking to buy, sell or rent?" If answer is buy or sell, then #2 "Do you have a real estate agent?" If answer is "NO" then the lead will be connected to us. What a great service! Sounded all good.

I moved in to my new home in 02/2016. In 06/2017, I wrote in to ask that my house be added. I never got a response even though I followed up. I just finally wrote in again in 03/2018 and was told that I cannot have it added, that it only comes through some (undefined) third party feed. Their other problem is that use Bing.com instead of Google maps. The street names aren't right in my community and my house isn't even on the map yet. Way to go Bing, way to go, Zillow.

Contacted Zillow and they had our home on Google correctly mapped and we had it listed as Make Me Move, then updated to for Sale by Owner. The mapped it on Bing miles away and we asked them to fix it and explained it is a brand new home, less than 2 years old in a new development and they can't seem to put it back in its correct location. The Zestimate dropped from 540,000 t0 378,000 in minutes when we switched the listing. I have emailed several times and they don't have a phone number to call anyone and I think they outsource their helpline to people in another country, as they don't seem to understand what we are trying to tell them. They should have a helpline, phone number.

Zillow repeatedly called me over a 1 year period promising how much money I would make with their premier agent program. I eventually signed up for $4k a month in a luxury market I work after relentless calls, emails, and promises. As soon as they got my credit card, they were gone. ZERO leads came in the first 30 days so I tried to cancel. No surprise, the salesman, managers, and everyone else just disappeared completely. The one conversation I was "allowed" to have about canceling was with some inexperienced sales manager and the talks quickly turned adversarial and unprofessional on his part.

My house as all homes across the country whether on the market or not are used to solicit real estate agents. They are the people who keep Zillow and other sites in business. Homeowners, if you want to see how Zillow and other companies are using your property, just put your home address in the search bar. You will be very surprised to know that the most important and valuable purchase of your life is used behind your back, without your knowledge or permission to advertise realtors. Zillow is making millions off realtors too while showing incorrect info about your property and devalue it. There should be a law that us homeowners have the right to opt out of this company using our property for their profit. And realtors should be paying us homeowners to use our property to advertise themselves. Sick of my house showing to prospective buyers info that is not only incorrect but keep it from selling.

I signed up for a 6 month run of 7% of an affluent zip code, and was pretty much promised that even a single sale from this area would put me in the black. In that time, I have converted six leads from another company, and zero from Zillow. Not only that, but I was supposed to receive a certain volume of leads and that has not materialized. The leads that do come through are tire-kickers, people who are not ready, or willing, to work with an agent, people who already have an agent. The supposed sellers that come through are actually buyers or renters wanting information on the price, not the owners of the house. Don't waste your time.

Zillow doesn't pick up the fields that depict the realtor fee and who pays for it. It is needed to create the listing in the newjerseymls - one of the many sites Zillow gets a feed from. I reached out to Zillow. They are supposedly working on it. What is interesting is that I saw my listing out there 2 days ago, communicated with Zillow, then the listing disappeared yesterday and is still not up on the site. Communicated that to them too. Maybe Zillow can pay my realtor fee??? Maybe Zillow will disappear just like my listing did. :-) Class-action suit anyone?

Zillow should not be used as a guideline for home sale properties. They are constantly in error, they had my mother's house listed over 60K below value, took forever to correct their mistake listing it as only 1 bedroom when there were 4, listing the price of the home by the zip code, not the actual town the house was located, which wasn't the zip cope town Zillow used, which lowered the home valued considerably. The house sold way way below value, if something could be done legally, I would consider it. Shame on Zillow.

I have noticed that the listing dates on Zillow always seem to START OVER. I know for certain that most of the listings have been on ZILLOW far longer than a DAY. I have contacted Zillow. ZERO communication from them.

We had been watching the value of our condo rise through the months on Zillow. When we listed our home, the value dropped by, wait for it, $50,000! We contacted Zillow but no response or change to our ad. Fortunately other sites have a correct valuation. Unfortunately, who knows how many interested buyers we are losing. Class action suit? Keep trying!

I took my home off Zillow but you can still pull it up on their site. The price estimate on my home is only half of what it’s worth. They have to realize that people that are looking at this that don’t know the area think you are trying to get more money than it’s worth causing them to not want to buy the home. I understand they are trying to help give people the right info but they are not.

I have repeatedly requested that this company correct the price of my house. It is listed way, way, way more than I paid for it and it is an obvious typo! They say they will change it but they never do!

Left a intelligent, proper, detailed review of my realtor and it flag it as offensive, leave no way to edit and the Zestimator they use is inaccurate. It's just irresponsible. I'm not surprised the co. is located in Seattle. I like TRULIA a whole lot better.

Given the number of negative reviews that are listed here isn't there something that can be done to address this company's practices? We own a condominium in Maryland. My neighbor's property is for sale. Our units are identical in every way. We have adjoining walls. Both units were built at the same time. My neighbor's Zestimate is over $310k higher than Zillow's Zestimate of my unit. Just like every other reviewer, contact with "Customer Care" is a sham. The first clue is the fact the "person" who answers your concerns does not even have the courage to provide his last name! The answers are scripted and no matter what the question is - the stock answer is the same. I have requested contact information for the head of the Consumer Care Dept. The response continues to be the same canned response which clearly indicates that my replies are not even being read.

We inquired about a home on Zillow. Within in minutes of inquiring we got a call. In a span of less than 24 hours, we got 3 telephone calls, 2 VM's, 3 emails, and 6 text messages-the last text message came in at 4:20 AM! I told the agent I wasn't interested in working with him at all due to the frequency of his communication and that I found his conduct unprofessional and borderline harassing. I tried to write a review about him on Zillow, but since he was a premier agent for them, they block it. They gave me some kind of BS excuse but it was clear that protecting premier agents is their top priority. Zillow is trash and anyone using this site should be careful of their content and actions.

My husband and I purchased a home in a Los Angeles market in 2014. Home values here, as in many markets the past 4 years, have skyrocketed. Two years ago Zillow, and therefore Trulia, dropped the home value estimate of our property by approximately 200K in this rapidly increasing market. Assuming they would eventually remedy their error, I did nothing. Finally decided to email them and received a form letter, generic response referring me to their site for their estimate process and informing me in bold italics that they DO NOT edit estimates in response to customer feedback. How about if you acknowledge a glitch/error though and actually look at the individual case? Redfin and realtor.com both have us 200K higher than they do. Most people seem to know that Zillow estimates are all over the place and therefore mostly useless but there are those who are unaware of this and Zillow can hurt a home’s marketability with their misinformation.

Total waste of time and money. $2700/month for 6 months. Do not get suckered into this for any amount per month. ROI quoted is complete nonsense. They just sent me a lead for low income housing and to top it off, this person was already represented. Rep says "Hmm, it's not suppose to work like that." Another one of their tricks is when leads start to slow, most likely because of a survey I filled out that outlined my complete and utter dissatisfaction, I would complain and sure enough, they would start coming in again. Again, rep denies being able to affect this at all. How exactly then is it that I get exactly 12-13 leads a month, no more, not less??

I live in a cookie cutter retirement community, all models are very similar. Zillow has me at 15% less than two neighbors within a hundred feet who have the identical home model. Questions to their "non" customer service get script replies, probably robot driven. I gave up, just worthless.

I just requested a review of my home and Zillow responded quickly. I feel it was accurate and professional. I'm looking to refinance my home and find a good refinance company. This is always confusing and I hope my report from Zillow will help make things easier.

We have been owners of our property over 16 years. Zillow has posted that our house was sold in June of 2017 for $4000.00. This house has only had ONE owner! They also have that this house estimated worth $4500.00. I have no idea where they get their information from! I have emailed them and received a call from a local realtor. Zillow has also received a call from me. I have yet to receive a call to correct this matter. Let me add this house is worth around 170,000. When we get ready to sell this property in several months I fear their posting will interfere with our bottom line because people seem to believe everything on the Internet these days. I wish I could rate 0 stars. My statement to you is if they are this unprofessional to homeowners how will they truly treat the buyer? Good luck and never believe posts on the Internet, do your own research!

Caution consumers, this company is concerned about money and that's all. I'm a real estate professional with 40 years experience and had to terminate my advertising contract with Zillow because they constantly misguided consumers with inaccurate data, failed to update their data, or ignored status changes on listings. And dare anyone reading this to try to reach these knuckleheads about a problem. Trust me, you'll yank your hair trying. They know exactly what they're doing and do not have the courage put a customer support number up. I'll tell you this though, call their sales department and you'll get your call will be answered in a matter or a few rings. Do yourself a favor professional and avoid them. I was a zip code subscriber and all you get is unqualified garbage from them. I'm filing a complaint with the State of Illinois and the MLS in the morning.

This complaint is a caution for both buyers and sellers. Zillow's site is comparing my home for sale to a land-only parcel, yet they display a photo of a large brand-new home, including pricing, number of bedrooms and bathrooms, and square feet of living space in their "comparable homes in your area." Zillow clearly does not curate their information in any way. Zillow reports to viewers that this non-existent home has 5 bedrooms and 5 baths, with 3532 sq ft. If the user clicks on the link, Zillow repeats all this nonsense on a new page - only in the small text description below this will the reader finally discover that it is fact an empty lot. (It is a few blocks from my house.)

Don't get too upset by the so called Zestimate. You will probably find is NOT VERY ACCURATE. In fact it probably has used incorrect criteria for coming up with this supposed market value. As a licensed Realtor for over 30 years I have to laugh when I see what their "logarithm" has used as comps. They are NOT UP TO DATE and from my experience are a very poor choice. Zillow states that this is a starting point... Pretty bad starting point in most cases. It is hard enough for people to go through selling a home but then you have to explain a Lowball Zestimate to a potential buyer who thinks something from Zillow should be credible. Get your local Realtor to do a comprehensive market analysis which will use up to date comps near your home and ones which better reflect the type of home you are selling and located in a like neighborhood. Zillow is a good tool for finding homes for sale in a given area, but not for determining value of a property.

I gave my realtor a 5 star rating. She was professional and a great asset to selling my home. I had all the confidence in the world and trusted Pam from Century 21 White House Realty wholeheartedly. I am so glad she was the person that sold my home. She kept me in the loop and had constant contact on what was happening every day with my home.

I listed my 20+ acre Avocado Ranch w/ 3-bed, 3-bath home located in Moorpark for $1.6+ mil. Over a year later I reduced the price several times to $1.4 + mil. It never sold. My neighbors' homes are valued at $2 mil to $3+ mil. Zillow estimated value was $600K, that's over a million dollar decrease (reduction). It's no wonder that my property did not sell. Thanks Zillow for all your dirty, and unreliable work, you should be held responsible for my loss and everybody else that lost money from your incompetent, unreliable company. I will never recommend your company.

I listed my rental property through my Real Estate Broker/Agent. The square footage of the house is grossly overstated and deceptive to anyone looking at the listing. Both I and my Agent have been unable to correct via the Zillow website. Zillow website offers an option for owners of rental properties to manage information. When I clicked on this option, I was directed to another page that said something like "Oops - Nobody Home". The Zillow website continues to report incorrect information about my property.

Every day I have to babysit this stupid site. On some days it is within 20K of my asking price, which is bad enough, but then within an hour of looking it drops down to sometimes 100K less. My home has been on the market for 107 days... and according to my agent they use Zillow because the majority of home buyers use Zillow for their search.

Zillow published their version of the value of my home. Their information is incorrect and they have not received my permission to publish. Since the entire home buying public can view this information, it puts all home sellers at a huge disadvantage. HOME SELLERS- BEWARE! Zillow should NOT be publishing ANY information about your home. Highly suggest that you give them poor ratings to protect others.

Listings for apartments are outdated. Trying to reach anyone with a current listing is nearly impossible. Using this site is just a big waste of time. Better off doing some leg work a canvassing some neighborhoods on your own.

Nothing seems to work on their site anymore, and I can't find anyone to answer questions. The latest is the error code 404 which stops anyone from listing a property for sale. I see where lots of people have inquired about it over the last few months, but I don't see a single reply from Zillow. Does anyone know what's going on there? Are they still in business?

The Zillow estimate is totally inaccurate and bases the comps on very "unlike" homes. DO NOT let this be your guide whatsoever. BIG waste of time. Buyers do not use Zillow estimate as any type of accurate appraisal. I have called and emailed Zillow on multiple occasions with ZERO response.

I have been searching since March 2017 for property in the Caribbean. Traveled to more than 12 islands looking for the right spot to retire. We chose Puerto Rico in May and started with 212 homes to look thru. We narrowed it down to 11 and then the Hurricanes hit. We even traveled after the Hurricanes to see if the properties fared okay and which we would be interested in. We narrowed that search to 3 properties at that time. We had already been in touch with numerous realtors trying to get more responses from them, letting them know we would be on the island searching, and wanting to look into the properties.

I was stupid enough to fill out a form, which made it seem like general info, or maybe a few emails would be sent. Within a couple of hours my phone was receiving non stop emails, texts, calls, and voicemails. Not only did Zillow blow up my phone from multiple numbers after I blocked them, but they gave my number out to what seems like hundreds of Realtors and lenders for cold calling. I'm always careful to uncheck the subscribe to emails and contact me fields, and am positive I implied I already had a realtor.

I'm interested in renting a house and I've inquired about 5 or so properties and called about 3 times with no answer. I do live in another state from where I'm inquiring about but I'm a little annoyed that I've gotten no contact back.

Est. price dropped 59% overnight - Zillow sends periodic estimates to homeowners even if their property is not on the market. Other units in the complex are selling for $335 to $375 K. I had a major remodel and upgrade two years ago. Zillow dropped their estimate to $153K overnight, and cannot provide any explanation for this. I do not like to be put off with canned comments and airy references to neighborhood values and algorithms. This is not an explanation.

The company appears to estimate property via house sold in area. However it does not take into consideration the amount of property with the house. My house is on 6 acres not a standard lot. Drastically affecting the value and sale of my house. It's impossible to get in contact with the company. This can cost me 75,000 plus.

The company was not consistent with the rules for listing a property for rent on its site. I followed another listing doing exactly the same thing and was decline. When I pointed out that I followed a listing at the same building, I received no reply. Also the only inquiries for rent I received was trollers. I now use VRBO; it's a real site for renting your property.

I had listed my home with a broker. They listed it at several sites including Zillow. At the time, I was not aware of the workings or MOs of Zillow. I saw that Zillow started to show my listing along some very bad listings with a much lower sales prices. I asked my Broker to take the listing off this criminal company called Zillow. He said he cannot take it off and Zillow kept reducing their self-created, fraudulent "Z estimates", from $389,000 to $268,000. I had recently spent close to $50,000 for improvements that Zillow had not seen and had also not compared the sales in immediate area. I lost more than $70K because of Zillow and my Broker who works with Zillow.

We purchased our house 2 years ago for one million six hundred which was the appraised value. It is on tax roll for one million seven hundred. We listed it last year for 2 million after extensive upgrades. Zestimate was 1.5 and dropped to 980,000. After repeated phone calls and emails they informed me that they can't do anything! Not look at comp sales, not look at taxes nor sales record from two years previously. They are damaging us and many others financially with incorrect info!!! They need to remove the Zestimate!!! We would like to know how to let our house and keep it off Zillow??? Are there any class action suits against them??

The ease of use cannot be any better. Excellent for user friendly content. Notifies me daily, of existing properties available in the locales of my choice, 7 days a week.

Been using Zillow for years. They are behind in updating the info. on homes that are contingent, pending or sold. Cannot depend that their info. is accurate. Like the way the website is set up. It's just too bad that current updates on some properties are lagging.

My home (** Phx, AZ) was listed briefly through a realtor, who I fired for incompetence, and the Zillow Zestimate was $445,000 while listed. I subsequently listed this property on Zillow as a For Sale by Owner (FSBO) listing & the Zestimate home value dropped to $415,000, a 6% drop. I contacted Zillow via email to question of their proprietary algorithm for Zestimates included an added it listed through a realtor. Zillow responded with a "non-denial denial". It is obvious from my experience that Zillow disadvantages FSBO properties by reducing their values by 6% compared to exact same property listed thru realtor. The realtor we originally used was awful. I requested several times she perform a Comparative Market Analysis since your home has several premium features compared to other homes sold in same neighborhood. She either didn't want to or didn't know how to do this.

My experience with Nicole ** was a great experience, she worked with me to make sure I got one of the greatest deals out there while looking for a home, she was very instrumental in making sure I find the best bargain and she was with me from the beginning until the closing date. I recommend that she was the best Realtor Agent I'd work with, she kept me informed well and complete. Thank You.

My fiancé and I are currently in the process of looking for houses and we have been casually searching for the last 2 months. Today, we just came across our THIRD falsely reported open house. I just shrugged off the other two, but I can no longer keep my mouth shut. Today is October 29th and we went to this house (Image below) around 1:30 pm. There was no open house sign but an agent was there for a "showing". We questioned the agent and he confirmed that there was no open house today. With frustration, we double checked the date and time and left upset, even though Zillow has it listed for an open house today.

I am a real estate broker in North Carolina and I suffered damages as a result of Zillow's Premier Agent Advertising Program. I signed up on the belief that I would be receiving a fixed percentage of market share of the zip codes I was purchasing - and quality leads from prospective homebuyers. At the end of month 1, I received very little leads and I reached out to my performance coach to talk about ways to improve my profile in order to increase lead flow.

They make homeowners wait over 72 hours just to get your home listed for sale!! Yet they let the realtors list the same day, just unfair. They also they gave my home a terrible home Estimate: It went up and then down hurting my home to get sold. I even increased the value of my home with recent work yet they refuse to change their estimate. They really they to make better changes to their system.

If you are looking at ** this house is not for sale. I have sent several letters to Zillow. No response phone calls. What a joke. Please stop sending request to buy my house. I am going to put a large sign out in front of house not for sale!!! I do not know how Zillow received this information!

Chris ** Grants Pass, Oregon - BEWARE THIS CON ARTIST. BOUGHT OSPREY POINT RV PARK, LAKESIDE, OR. Lied to all current property owners. Raised HOA monthly rates illegally then claims there is no HOA. Claims there is no money in a road maintenance fund which clearly states in recorded HOA documents which many owners have paid into for years. Has several filed and/or pending lawsuits regarding this and more.

I have been an independent broker for 30+ years and not a member of a MLS, Zillow will not let me advertise a listing on their site BUT they will let FOR SALE BY OWNERS list. They are discriminating against the small independent brokers!!! Too bad I can't give zero stars.

My mom is a real estate agent and signed up for Zillow hoping to increase her client base. They're charging her $700 per month and have not given her a SINGLE sale. I realize the monthly fees vary by region and level of "service" but this is the horrible contract they talked her into signing. They don't filter out potential buyers at all, so my mom ends up spending her time with people that are not serious about buying or are not qualified for a loan. She has tried to cancel several times and each time customer service rudely tells her there's no way out of her contract without paying a large fee. It seems to me that they're taking advantage of a 64 year old woman that simply trusted them to provide her with the service that they advertise on TV. It's not surprising to me that their ratings on Consumer Affairs are mostly negative. I strongly discourage anyone from using Zillow, real estate agents and buyers/sellers alike.

I listed our property for sale on Zillow which was followed up in a couple days by a customer service rep who verified the listing would be completely free with no strings. All was well for about a month, we had inquiries every few days and at the close of each day I received a daily summary. One day I noticed a realtor's name attached to our listing... a realtor we have not signed with. When someone views our ad and inquires about the property, the realtor is the default "button" to where the inquiry will be sent unless the viewer changes it. Hence, we have stopped receiving inquiries the past two weeks and received no daily summary. I made a call to Zillow's customer service two days ago and left a message to which no return call has been received. I am very upset as we needed the property sold ASAP. We will now be seeking a realtor and NOT the one who has hijacked our ad.

I had my home listed on Zillow as For Sale By Owner. I was sent an e-mail from them telling to me call them and confirm some info about my home. When I checked my listing a few days later, there was a heading over my listing telling homebuyers to beware of suspicious listings. There is nothing suspicious about my listing but they would not respond back until I threatened legal action as to why this was posted with my listing.

All the information they have about my house is wrong which is very misleading for a prospective buyer. A lot of people rely on Zillow's wrong information. But there is no way for homeowners to opt out of and take their house out of their website. This giant corporation are winning all the lawsuits against them and small people like me are hopeless and can not do anything about it.

After a recent software "upgrade" the estimates generated by the Zillow algorithm have become more ridiculous than ever before. All attempts to get Zillow to 1) recognize and acknowledge the problem, and 2) to correct the details they provide have fallen on deaf ears. This site is unreliable, misleading, and cares not about the information they are presenting as useful. Zero rating across the board.

With the way real estate is changing today, it is nice to have a website like Zillow in order to be able to research properties that one might want to visit. It allows one to do comparison shopping in certain areas and zip codes in order to settle on different things that one actually wants to see in order not to waste time.

We purchased a home 3 months ago for $189,000 which Zillow had zestimate of $190,000. Zestimate has dropped drastically down to $112,000 in less than 3 months. I have contacted Zillow and they said it's a new algorithm that has made changes. Other home around me has not changed. There is a home showing on map at $78,000 which is not in this neighborhood. The address listed on home is nowhere near here. It's is located in wrong place on map. I'm sure this has driven my zestimate down. I have reported it and so has a friend. Still not corrected. My house is marked in heart on map in attachment. See the $78k home inaccurately shown on my street? I am very upset. My home is showing at half the zestimate of all my neighbors homes. Very angry!

Zillow.com's information is usually outdated by at least 30 days & does not reach the correct buyers properly. They do not respond to questions and a phone number is not available.

I am a home owner and a real estate professional. I listed one of my own properties on the MLS and allowed for the listing to be syndicated to Zillow. After several weeks, the listing wasn't getting a ton of attention, so I decided to list it for rent again. I wanted to keep it up for sale till I had a signed lease in case a buyer came along in the meantime. It is completely legal to have a listing up for sale and rent at the same time, but Zillow apparently does not allow this. So when I tried to list my place for rent on Zillow, it was declined and wouldn't post, saying that it was already listed on Zillow for sale. So wanting to honor their protocol, I stopped the syndication from the MLS system to Zillow, which should have pulled my property from the "for Sale" category on Zillow. Once it's not for sale on Zillow, it should be allow me to list it for rent.

Zillow is a piece of crap. For several years my home value was above $265,000 - recently near $300,000 which is approximately the mid range value of my home. All of a sudden the valuation changed to $206,000, and the value history was somehow adjusted to be total BS. I've given Zillow 48 hours to correct. If they do not, I will rewrite my home description until I get the valuation deserved, and file a complaint with the NYS Attorney General. These ** better get their act together OR I will file a law suit for detrimentally valuing my home and precluding sale because of this negative press.

Zillow is not a reputable company in regard to your property value! One day your home is worth, 698,000 and the next day real estate value dropped price 50%! Erased previous value stated. Then taxes should decrease 50% too! Tried calling to no avail! This is a fraudulent company! The person in Chicago is suing Zillow and there are going to be many others to follow suit! Recently, when filling out facts, I listed my email address. Contacted within five minutes of submitting email by one of your Zillow affiliated realtors "do you want to list your home?" We stated, "not at this time," politely... it is not for sale! Due to saying no, the realtor decreased our value online 50% off. Before the phone call listed $698,000 and the thereafter $343,000! Fraudulent at its finest~Zillow! Lawsuits galore future!

I am here to complain as a homeowner of the unfair practices of Zillow in determining their “Estimates” in regards to the value of a house. I have complained to them several times about their unfair practices but now I find there is a home in my town that is same size and bedrooms, but not the amenities we have (HVAC air/heat, finished basement) and yet they calculate their “Estimate” to be over $55,000 more than my house. This is nothing more than a sham site and they should not be allowed to hurt homeowners in this fashion.

Zillow blatantly lies about the historical "Zestimates" for our home. I regularly monitor my home's Zestimate, not because I'm interested in selling it--but because I want to know what my home is potentially worth. I checked today for the first time in perhaps a month and noticed it was $130,000. It seems to be creeping lower and lower. At point last year, it was Zestimated at $175,000. But I noticed that Zillow claimed my value was increasing by $10,000 over last month. Certainly not.

I am the owner/agent of a listing in Houston, Zillow is showing the listing as a foreclosure when it is NOT. They also give a foreclosure estimate that has nothing to do with reality. I have written 6 times to complain and the Houston Association of Realtors has written 2 times with no action on their part, all I get is an automated response saying they will look into it. This gives the consumer fraudulent information regarding this listing. They will not call me to explain their point of view and you can't call them. I would recommend to consumers not to rely on their listings.

This is it in a nutshell! Our complaints about Zillow: Our home continues to depreciate on your website. It is now showing as having depreciated by $160,000. What do you mean when you say you have no control over these Zestimates, that they're based on some type of algorithm that no one understands. Isn't this your company? Why have a value associated with a property if it is totally inaccurate? What a scam.

No home values for most houses in Canton MA 02021. They cannot fix this since June 2017 (now is August). There are only prices assessed in 2014! Emailed to Zillow - no answer. Horrible customer service - no phone connection.

I have been tracking the value of my summer home on Zillow for 3 years. I regularly download the current valuation and put it into my financial planning spreadsheet. In the last month, after the valuation growing to $175K, it dropped to $120K. Worse, Zillow value history now claims the property value never got above $120K. If I use Zillow's "check your comparables" feature, using the comparable properties Zillow recommends, it computes a value of $207K. WTF? I use to love Zillow, now I'm getting scared to use it.

I am a Realtor/Broker. Zillow should be taken down. The misinformation on this site is widespread. I highly advise the public to use another site. I could write a book on how many times I have to explain to customers why the information on Zillow is false and misleading. I have a listing that is posted on our local MLS where Zillow picks up information for their web site. My listing is renting for $900.00 per month and they have it posted on their web site at $375.00. Can you imagine the calls I'm getting. I sent them 3 emails to their customer service that handles this area without any response except for a standard computerized reply.

Zillow.com has all the listings which makes it easy to look and check out listings. If interested, you click the button and they say an agent will contact you. Twice now, someone from Zillow calls me at 7 AM - my phone number is MST number - anyone should be able to look up an area code and know - hey... don't call people at 7 am to try... not actually connect but to TRY to connect them to an agent. Zillow - do your homework! Ohhh not done... Miraculously - both times the agent they tried to connect me to "stepped away from their desk!" ARE YOU KIDDING ME? YOU WOKE ME UP AND NOW YOU CAN'T COMPLETE THE TASK YOU SET OUT TO DO BECAUSE YOU ARE NOT PREPARED? Oh yes - there is more!

Everyone takes a Zestimate into account when purchasing a home, everyone no matter what they tell you. I watch the market for over a year, planning to sell my house. The week before I plan on listing, Zillow takes their zestimate on my home and drops it 15%, making the value change so much that I am no longer to sell. In reality, local home sales have smaller, worse condition homes selling for higher amounts than the original zestimate. I contact them to let them know this and their response is, "It's our algorithm and we won't change the zestimate because it's correct." Well, it's way off, and potential buyers will change their perspective. This hurts many individuals who are selling and buying homes when their algorithm is incorrect. Who can do something about this business practice that hurts sellers mostly because buyers truly do use the zestimate in making offers.

I am a realtor and my listing is incorrectly listed as a foreclosure. It is in the MLS properly (foreclosure = no), but in Zillow for some reason it's saying it's a foreclosure. Despite repeated attempts (multiple emails per day for 4 days now) to: care@zillow.com, contentflags@zillow.com, mlssupport@zillow.com, no progress has been made.

My home has been listed on Zillow for 31 Days, In that time, I fired one realtor and hired another. The Zillow Zestimate, on 6/28/17 was 187.7K. After the realtor change, it dropped from 187.7K to 110K, 15 days later. In the past week, it went up to 111K, then, yesterday, down to 108K. The explanation I get from Zillow Group Staff, by email, is that they have been making "adjustments" to their algorithm, and over the next weeks, it will "correct" itself.

Our Zestimate went from $614,323 on 6/20/17 to $553,534 on 7/19/17. I contacted someone at Zillow yesterday and he promised to get back with me within 24 hours. No news from him. I want to know how they can reduce a house $61,000 in one month while my neighbor's shot up $12,000 in the same month. We just updated our house which I wrote up when I edited the home facts on Zillow. Instead of going up, the price went down! I request to restore it back to the $614,323. I am happy to find out that currently there are 2 lawsuits pending against their Zestimates.

My house "dropped" in value by 50K overnight. Amazingly at the same time I did not list with one of their agents. I told them I was selling it; yet, they refuse to list it for sell... Why? Because I will not list with one of their agents? You cannot get a hold of them. Very one-sided.

In the process of refinancing. I subscribe by email to monthly Zillow property valuation updates. Between June and July my property value dropped by $28k according to July Zillow report but the same report said the price increased by $7,800 from June report. Sent an email to customer service asking for correction. Their reply was that they changed the valuation "algorithm" to provide more accurate pricing and they never make corrections. Unsubscribed to email alerts and eliminated Zillow app from my phone. Based on my experience, I would never list my home with Zillow or use them for new house search. Now to convince mortgage lenders not to use Zillow for preliminary valuation purposes.

They say don't look a gift horse in the mouth, and I am not. I am grateful that I was able to use Zillow for various reasons, but note that the information acquired to prepare a zestimate on your property IS NONE. They use an Argo rhythm and I am not sure of that either. My house went from a zestimate of $371,000 to $389,00 to $311,000 the very next day. I have contacted them via email some 7 or 8 times and I get no response. I have called their corporate office and no response for individual home owners that have their property on FOR SALE BY OWNER. My pictures went from 38 to 6 and when I try to reload them it gives me a SYSTEM ERROR. I don't know what is going on with Zillow, but they were at one time really good about responding to emails. I think there is something going on internally or they have just given up. Bottom line, use to view pics, but other than that do your own research and don't rely on the information they provide.

Zillow is publicly traded on Nasdaq with a Market Cap of $8.5 Billion dollars. Last year I used Zillow.com to list one of my FSBO properties. Their site was clunky but it worked. This year I have been trying for two (2) weeks to list another property. Zillow.com is totally nonfunctional! Called tech support in Washington state, no success. Multiple emails to tech support, no success. Zillow has been incurring massive quarterly losses while some insider traders (Zillow execs) steadily cash out their stock, mostly obtained by options and warrants. I am looking forward to the day the shareholders wake up and smell the coffee. Till then it is probably best to avoid the frustration of the Zillow experience.

Zillow is unavailable by phone, no matter how many times you attempt to contact them and even by email they DO NOT respond! We have contacted them over 15 times in the last three weeks to no avail through both avenues. What should be simple fixes through them then become nightmares. The sale or purchase of a home is an important stage of your life, Zillow has shown a total disrespect and disregard for customer service or an understanding of the importance of this stage. I would ask you to consider listing your property through another avenue if you want to deal with a reputable company, I wish I would have.

In my experience, Zillow does not reply to messages left to emails or phone calls concerning problems concerning, "FOR SALE BY OWNER". I realize that we have not paid for the service that they have provided for us, so I did not expect an immediate response. However, I did think allowing more than 2 weeks was appropriate. It is very aggravating when trying to market your home and your photos suddenly disappear from the website - when they were displayed with no issues for weeks. After following the instructions on the HELP SITE - with the issue not being resolved - and not being able to get a hold of someone, it is just very irritating. Do NOT count on Zillow's "CUSTOMER SERVICE". Unless you are a realtor - they will not be of any help to you.

Zillow's phony zestimates - Zillow valued my home at 540,000 last January. By yesterday Zillow valued my home at 470,000 - a 70,000 drop in value without explanation. Today, July 12, 2017, Zillow valued my home at 428,000 - a one day drop of 42,000 and again with no explanation. Further, Zillow had the balls to tell the reader that today's value represented a 2,000 increase in the last 30 days. This proves that Zillow is little more than a low end fraud. Home sellers should not do business with any buyers who base their offers on Zillow as these buyers are participating in the fraud.

Zillow is lousy company without any telephone support to help resolve customers issues. How can anyone list major investment like house with them if they don't have anybody answering phone to help... Pls have telephone support where someone answers to help customers... thx.