Zillow.com Reviews

Why do they let Zillow continue? They are a huge rip off. Pay for an application so they can pocket your money and you'll never hear a word back from anyone. What a joke!! No one should ever use Zillow.

I contacted Zillow three times, once on Trulia (their sister site) about a house that is on their site. The listing is using 20 year old photos, owes 3 years of taxes (sent zillow a picture of the public sale notice) and the supposed owner abandoned it last year. Zillow is actively refusing to take it down, knowing it is illegal to sell a house that has a lien. The screenshot of the listing has a photograph that is almost 20 years old. The other picture is as of 18 August, 2025. I know because I've been living here for 8 years.

I have reported a listing that was very inaccurate, the "owner" of the property listed a picture of the trailer that was over 20 years old. The place doesn't even look like that. There's no shed there. The roof, shutters and skirting are needing major repairs. The inside pictures are of a "remolded" bathroom is over 10 years old and not completely remodeled. He has 2 other pics of his dead girlfriend who passed away 5 years ago and his dog who passed away over 1 year ago that he let suffer. The inside needs extensive work done. New floors because there are huge holes which he threw a pieces of particle board over to cover the holes.

Its website is a disaster, eg. search Reno = Sacramento. Draw a circle on the map, it immediately disappears. Want to resize the map and reduce the encroachment of home promotional photos? Not gonna happen. Complete waste of time. The owner(s) have ZERO shame. Pitiful.

Terrible customer service, they have no protection for consumers, Anyone can come to your profile and create fake reviews that affects your business, The leads they offer they sell them more than 10 times to different platforms, this is not an ally for the people in the industry, to the contrary, it seems they work against us.

Zillow posted wrong information about my property on its website and has been unresponsive in correcting it. On both Zillow and Trulia (same group), it states that my home was sold in May 2025 when, in fact, it was never even on the market and I still live here! Worse still, it lists the sale price in 2025 as what I paid in 2018, which greatly undervalues the property. I emailed them 10 days ago and they still have not fixed the error.

I wrote an extensive narrative about my home over several years. I spoke of the amenities, features, rooms, closets, landscaping, fruit trees, when the roof was replaced, etc. I needed to edit the narrative and couldn't access it. I could see it but it was grayed out. I called and left a message but didn't get a response. Then it disappeared completely. Customer service stated that they no longer allow descriptive narrative unless the home is listed for sale. They said that the narrative has been erased and they don't archive them. So it is gone FOREVER. They have no notice that this was going to happen.

Poor customer service and make it impossible to deactivate your account. Do not recommend! A tremendous number of poor & negative reviews--wish I'd seen these before joining. Impossible to navigate the site and your own profile.

Our house sold over 2 years ago and the sale is still not registered on Zillow's website. I emailed them to request to have the property updated and they said they use a 3rd party to do that and completely blew me off. My Zillow value is way low because they do not recognize the most recent sale. Based on our sale price and appraisal value, Zillow has our house listed over $100K below the true value. Zillow absolutely sucks and it's no wonder Homes.com is now the #1 homes website. I would rate them a ZERO if possible!

Zillow is horrible with poor customer service. I was trying to submit my rental application and for some reason my account got blocked. There’s no number to call which is so frustrating especially as the market in LA is so competitive and one needs to move fast. Anyway, I eventually manage to submit a ticket for help and they inform me that they cannot unblock my account because it’s connected to another account that was blocked. Meanwhile I have never ever used zillow to apply for a rental and I only have one account on zillow. And they keep asking me to provide evidence for why the other account was blocked — OF COURSE I DID NOT KNOW… It is not my account. Zillow has trash customer service. Rentspree is a much better platform anyway.

My home was listed with Micheal ** with Janus Realtor Advisor. When my property was listed, everything was handled by his assistant. The assistant had zero experience with filling out my listing contract and there was no communication with Michael during this process at all. When I found another home I loved, I told her that day I wanted to submit an offer. It took the assistant 2 days to write up a contingent offer on my behalf which in return I was told "We were too late; it's already under contract." Michael was not involved with the process of listing my home, writing up the contract on my home or on the home I tried to put an offer on, never returned my calls and had no communication with me until the very end when my home listing was ultimately removed due to being extremely dissatisfied with his service. This was the worst, most unproductive experience with a realtor.

I had Zillow give me a cash offer for my house. Which turned out to be nothing more than several months of Realtors and Flippers calling and texting. I am about to change my phone number over it. Worse, I never did receive an actual cash offer. Just calls wanting to talk.

My husband and I have reported to Zillow that our home is being claimed by our neighbor who has severe mental health issues. Our neighbor claims our home and changes data to weird things. Zillow has done nothing and customer service will now not respond. Anyone can claim your home on Zillow and we have no power. Zillow will also not remove your home. I see many lawsuits in their future.

We just purchased a property, and had a buyers agent. Caitlyn ** with Iron Valley Real Estate. She was excellent went above and beyond for us. Very responsive when we had questions. Super helpful. We would highly recommend her to anyone looking to purchase a home. She works very hard for her clients. B

10-June-2025 : Terrible website and that is from a 30 year IT guy. I placed an advert as an owner for a single family home to rent. Everything seemed fine with the complete rental address specified, the description and the pictures uploaded. For some reason, when I published the advert, it shows a different city in the State. How the hell does their system fabricate nonsensical incorrect information for a paid advert is beyond me?. Even the contact number was incorrect. Imagine that!! Hopefully, provision to add a screenshot here of a renter responding to me with the wrong address on the screen. And nobody has bothered to correct it.

I listed my home for sale by owner on Zillow. After MULTIPLE mistakes made by Zillow it finally got posted correctly. THEN.......after almost 500 views in 5 days and 24 saves, we did not get one viable phone call nor email to look at our home. A woman (name withheld) called me after finally finding my phone number on the listing, and informed me that a Zillow agent steered her away from our home without specific reason. Nothing is wrong with our home, no disclosures or anything. I came upon something posted online and here it is: "Zillow's own policies: Zillow is now enforcing a policy to only show listings that are on the MLS or in an IDX feed within one business day of being marketed privately."

Zillow.com is allow THIEVES to advertise rentals like Pam** Mt Vernon IL broker, who stole $1500 of my money from me, after I decided to move out of the rental house she rented me, not telling me the AC was getting ready to go out and the house had water and sewer issues!!! I moved after only 8 months and she kept my deposit for no reason, all bills were paid and the place was left in perfect condition.

How can you list a property unseen, a picture of the property taken from the 80s trying to sell a house with false advertisement listed? How is that legitimate? There’s no central air and has not been since the 80s.

This is one of the worst places to use when looking for a rental. Either the realtors being used are lazy & don't want to show the property or they lack communication in be able to view the space. Use any other website and/or app.

The agent that I am dealing with as a renter is unprofessional and doesn't follow the law. I get a 24 hrs notice for any showings and she's texting me at 7pm for a next day showing. She's using the fact that I'm the sister of the seller to try and do whatever she wants. She also asked for keys (I have dogs and it's illegal to ask). Telling me I have to leave the property. Shady dealings all around. Kaija ** doesn't deserve a realtor license. She's pushing us out early bc she's pushy and obnoxious. She also said bc I won't allow immediate viewings that Zillow pulled the listing. Sorry but my lease trumps zillow.

The info for 2908 N.53 ave 85031 is incorrect. You have the wrong street listed. Please review a map or something to get the correct information. The area has 53 ave, 53 ln, and 53 pkway. If you just took the time you can clearly see the info you are reporting is not correct. What happened to the house that is actually on 53 ave. If you put in any address around 2908 you can see those houses. This issue is cause delivery problems.

I have never ever been to a city that does not have Saturday showings. I live out of town work M-F, can not make a trip during the week to look at properties. They need to get up on the times with more flexibility. The guy I finally got ahold of was a jerk.

Zillow has charged my account more than once for one rental application, because it didn’t want to “save” my info. I have tried tirelessly to get my application sent through, paying a total of 3 times. When calling the numbers provided, NO ONE answers or returns your call. Horrible experience.

I have tried calling Zillow for several weeks now and have never been able to talk with a human being. I have left Zillow call back messages and have never heard back from Zillow. I only need maybe 2 minutes of their time. I am giving them a 1 star for being completely dysfunctional. If they call me back someday and will come back and update my rating.

Our house appraised a high amount and we priced our house relatively low so we could sell quickly due to moving. Every time we lowered the price of our home, Zillow would under estimate (zestimate) our home significantly. This site is a scam and gives buyers false sense of appraisal.

During my home buying experience on Zillow I highly encourage anyone that chooses a house off of Zillow to view the property first before seeing the property on the inside with the realtor these Realtors are posting pictures from when they first were built, not current pictures. The pictures on Zillow looks good but in person they look nothing like the pic. They look inhabitable.

HORRIBLE!!!! After a year and a half of using this platform to pay my landlord rental payments I was notified six days after a payment came out that they no longer were accepting payments and that I had to dispute funds with my bank to get my money back. My bank wouldn’t dispute the funds because it was longer than two days after I filed the dispute in Zillow literally is holding over $3000 of my money that they stole from me. DO NOT USE.

Tammy ** was smart and knowledgeable and helped us find the impossible home. I drove to VA to meet with Tammy to look at houses many times and she never tired showing us properties. She was always sweet and fun and was a pleasure to work with. She worked hard and got things done. I would highly recommend her if you are looking in the Wytheville and surrounding areas.

Not pleased at all with their lack of service. My realtor uploaded my listing 24 hours ago and every other realtor listing company caught it off MLS (except Zillow and Trulia). Should be automatic! Guess Keep waiting!!!

Karrie ** Was an excellent realtor, helpful and answer all questions Including ones that related both houses. By selling mine with a excellence and very thoughtful attitude and consideration. The new house was unable to see and she took excellent care and extra time in helping me resolve any issues that were concerning. I recommend her happily and with a grateful heart.

Zillow is disgusting. After notifying me that they published my review of a no-show real estate agent in CA, they told me to edit my review, which they pulled after the real estate agent responded. Her response was a shuck and jive word salad that basically repeated what I had already written, i.e. that she was a no-show! My question to the real estate agent as we were arriving to the property, before she hastily claimed to have postponed our appointment, was about the very flood maps that Zillow showed for the property that we wanted to view. These Zillow hacks consistently post homes that are PRONE TO FLOODING for upwards of half a million dollars, and they are doing this in my community in AK! Right now, there is a burned out property that has been raided by druggies that is listed on Zillow for over $600000!! Zillow is a scam company and should be shut down.

I have been a Realtor for over 30 years. Of all the real estate applications, Zillow is the absolute worst. I can not reach anyone on a phone call, unless it is someone trying to sell me something. I have used the help/support email over, and over, and over at least 10+ times and have not received a single response. On my Zillow profile page, seven, yes seven years of sales just not showing up. Millions of dollars in sales. I get calls all the time from Zillow trying to sell me premier agent, but they don't have the time to respond to an issue. WHY would a Realtor pay for their service when they don't call back or even acknowledge that you have contacted the support.

Every Realtor I talked to told me, Zillow was a nightmare to deal with. You can submit as many requests as you like, and they will never address your problem. For such a large company, you would think they would invest into their customer service. Not the case.

Have used the listing service for years with our Property Management company for self-owned and managed SFR units. Historically it has been a favorable experience until the last six months or so. The software and program peculiars have changed significantly and on a pretty regular occasion the software just "junks" out causing a myriad of different issues. When contacting a customer service rep ... that is a nightmare. Long response delays, responses that do not at all address the issue posed, the agent are pleasant in their response tenor but fall way short of being able to solve an issue or even explain a good work around the issue that YOU are experiencing.

ZILLOW is a great site. It has been helpful in gaining public attention to my property for sale. The ONE NEGATIVE about the service is that it has ZERO HELP when it comes to speaking with a ZILLOW REP. The listing of my property has several errors. But it is very difficult to get them corrected. No help - no response. OH IT WILL GIVE YOU AUTOMATED RESPONSES which are not very helpful.

I set up the parameters on Zillow for the type of rental I want, the price and location. It is one thing to send me notices of rentals a town over, but it is another thing to send me rentals for double and more above the rent I can afford. They even ask if you want to stretch your budget. If I could stretch my budget, I would. Does Zillow make more money if someone rents an apartment above their stated amount? My email is filled all day long with Zillow telling me about apartments way over my price limit. I opened another email address just to send them all to because the few I want just get lost in the flood from Zillow. In addition, I would ask the landlord or realtor a question through Zillow and never receive a reply.

Zillow inaccurately estimates our property values as apples to apples the opposite corner home to ours sold about one month ago for 352000K while they have ours estimated at 284100k. They are incompetent, inaccurate and way off on their estimates. What’s going on with Zillow. We’d never recommend them to anyone as we’re very disappointed with Zillow.

I have been trying to get the attention of a Zillow customer support person to remove a duplicate entry for one of my properties. It says home not for sale but it is! And there is a valid entry for the for sale entry. No way to speak with a live person to fix this simple issue. So frustrating!

Zillow refuses to release their circumferential grip upon erroneous information about my property that they have collected. I can only compare their grip on the data that they have seized, to that of a sphincter muscle that will never relax and release any material that is classified as waste.