Zillow.com Reviews

Zillow’s customer service is honestly terrible. I’ve been dealing with issues on my listing and I haven’t been able to reach a single real person to help me. Every attempt to fix the problem leads to error messages, and there’s no reliable way to get support or even a response. It’s incredibly frustrating to use a platform this big and feel completely ignored. Zillow really needs to step up their customer service and make it easier for homeowners to get help when something goes wrong.

Randy and Nancy **

Why did Zillow quit allowing home owners to update features and work done on homes??? In the past two years I have dropped $250k on improvements (solar, outdoor kitchen, 3 new garage doors, new tile throughout the back patio (1500 sq ft) and I can't add it to my home... Zillow has my house locked into 2022 and won't recognize we do invest in our homes...

They have our house listed incorrectly on their site. They have the listing across my street wrong as well. Both have the picture of a house slightly off center that needs some work. I have reported this to the department of Realtors for DE. I hope you all will fix it or contact me as this affects insurance and then some.

Zillow used to be very easy to use. They have turned this into a minefield. What a piece of c***. I've been using Zillow since it was new. You keep changing it. It gets worse and harder to use. What a piece of c***

I am very disappointed in Zillow, they used to be very reliable but not anymore. listings aren't always accurate. Just can't be trusted anymore. When looking for a particular type of listing, it will be lumped together with listings that are far from what I'm searching or what seems as Fake listings.

The application stopped accepting Apple Sign In. I’ve lost all my searches and Zillow has essentially no customer service support for buyers. I would recommend against using Zillow as a resource for your most important purchase.

I'm not surprised to see a 1.4 rating for Zillow here. For the past 12 months, I have been trying to work with Zillow on a home that I own, which has incorrect information; the Zestimate is completely wrong, and for 12 months, I have received emails with canned and templated responses with no real resolution. The other issue is that there are 2 profiles somewhere in the system of my self as a licensed realtor, I cant get them to fix either. There shouldnt be exact identical homes on the same street with a price difference of 40K, the homes are identical, same SQ footage design location and built at the same time, the differences if any are minute, yet these huge price estimate discrepancies exist. Definitely a programming issue.

Carol **, who is an agent for Brokers Realty Group, was recommended to us by a friend. We were buying our first home. She explain to us step by step the process. Carol's team at Brokers Realty Group proved to be a very professional and devoted group. In two weeks we manage to find a home. What was very interesting is that they worked not only as a team but as a family. I would highly recommend Them.

I do not know what's going on and I am very upset with Zillow. I'm a 65 year old woman trying to sell my home. It was approved for posting and I went to go look at my post where I had posted my home for sale because it's free on Zillow. I had a realtor that had posted it for 6 months and I have had no luck selling it so I thought I'd try it myself. I've used Zillow since probably 2014 and I've had no issues with them. Anyways suddenly I noticed that when they sent me the email approving my house for sale by owner I went to go look at it and it was not for sale and then I noticed I couldn't log in and it said my account was disabled. So I went under my other Zillow account and tried posting it and I've never gotten a response from them at all whatsoever.

I've recently was told a property wasn't available, then I had another person call and it was availabe by Property Manager Harold ** (Torrance). Also, Yoko ** Ocean Palisades (Gardena) property never received application after reviewing a property. If there's an issue being judge be upfront with it and don't hide cowardly behind your feelings.

I thought using this platform would be perfect for finding a perfect home for me and my children, but I am now wrong about that. I have applied for multiple properties. And no one has contact me back with approval or not. I have no criminal history, I have great credit and have income to back me up. But for some reason, no one is reaching out. And one relater told me that he didn't want me to waste my money to apply because I received SSI from my disabled child as a source of income.

Jeremy and his team were phenomenal. They answered any questions I had in a timely manner. They were very professional and knowledgeable about the process. I recommend their team to anyone looking to purchase a home!

They refunded me and were courteous after a bit of effort and time.

Why do they let Zillow continue? They are a huge rip off. Pay for an application so they can pocket your money and you'll never hear a word back from anyone. What a joke!! No one should ever use Zillow.

I contacted Zillow three times, once on Trulia (their sister site) about a house that is on their site. The listing is using 20 year old photos, owes 3 years of taxes (sent zillow a picture of the public sale notice) and the supposed owner abandoned it last year. Zillow is actively refusing to take it down, knowing it is illegal to sell a house that has a lien. The screenshot of the listing has a photograph that is almost 20 years old. The other picture is as of 18 August, 2025. I know because I've been living here for 8 years.

I have reported a listing that was very inaccurate, the "owner" of the property listed a picture of the trailer that was over 20 years old. The place doesn't even look like that. There's no shed there. The roof, shutters and skirting are needing major repairs. The inside pictures are of a "remolded" bathroom is over 10 years old and not completely remodeled. He has 2 other pics of his dead girlfriend who passed away 5 years ago and his dog who passed away over 1 year ago that he let suffer. The inside needs extensive work done. New floors because there are huge holes which he threw a pieces of particle board over to cover the holes.

Its website is a disaster, eg. search Reno = Sacramento. Draw a circle on the map, it immediately disappears. Want to resize the map and reduce the encroachment of home promotional photos? Not gonna happen. Complete waste of time. The owner(s) have ZERO shame. Pitiful.

Terrible customer service, they have no protection for consumers, Anyone can come to your profile and create fake reviews that affects your business, The leads they offer they sell them more than 10 times to different platforms, this is not an ally for the people in the industry, to the contrary, it seems they work against us.

Zillow posted wrong information about my property on its website and has been unresponsive in correcting it. On both Zillow and Trulia (same group), it states that my home was sold in May 2025 when, in fact, it was never even on the market and I still live here! Worse still, it lists the sale price in 2025 as what I paid in 2018, which greatly undervalues the property. I emailed them 10 days ago and they still have not fixed the error.

I wrote an extensive narrative about my home over several years. I spoke of the amenities, features, rooms, closets, landscaping, fruit trees, when the roof was replaced, etc. I needed to edit the narrative and couldn't access it. I could see it but it was grayed out. I called and left a message but didn't get a response. Then it disappeared completely. Customer service stated that they no longer allow descriptive narrative unless the home is listed for sale. They said that the narrative has been erased and they don't archive them. So it is gone FOREVER. They have no notice that this was going to happen.

Poor customer service and make it impossible to deactivate your account. Do not recommend! A tremendous number of poor & negative reviews--wish I'd seen these before joining. Impossible to navigate the site and your own profile.

Our house sold over 2 years ago and the sale is still not registered on Zillow's website. I emailed them to request to have the property updated and they said they use a 3rd party to do that and completely blew me off. My Zillow value is way low because they do not recognize the most recent sale. Based on our sale price and appraisal value, Zillow has our house listed over $100K below the true value. Zillow absolutely sucks and it's no wonder Homes.com is now the #1 homes website. I would rate them a ZERO if possible!

Zillow is horrible with poor customer service. I was trying to submit my rental application and for some reason my account got blocked. There’s no number to call which is so frustrating especially as the market in LA is so competitive and one needs to move fast. Anyway, I eventually manage to submit a ticket for help and they inform me that they cannot unblock my account because it’s connected to another account that was blocked. Meanwhile I have never ever used zillow to apply for a rental and I only have one account on zillow. And they keep asking me to provide evidence for why the other account was blocked — OF COURSE I DID NOT KNOW… It is not my account. Zillow has trash customer service. Rentspree is a much better platform anyway.

My home was listed with Micheal ** with Janus Realtor Advisor. When my property was listed, everything was handled by his assistant. The assistant had zero experience with filling out my listing contract and there was no communication with Michael during this process at all. When I found another home I loved, I told her that day I wanted to submit an offer. It took the assistant 2 days to write up a contingent offer on my behalf which in return I was told "We were too late; it's already under contract." Michael was not involved with the process of listing my home, writing up the contract on my home or on the home I tried to put an offer on, never returned my calls and had no communication with me until the very end when my home listing was ultimately removed due to being extremely dissatisfied with his service. This was the worst, most unproductive experience with a realtor.

I had Zillow give me a cash offer for my house. Which turned out to be nothing more than several months of Realtors and Flippers calling and texting. I am about to change my phone number over it. Worse, I never did receive an actual cash offer. Just calls wanting to talk.

My husband and I have reported to Zillow that our home is being claimed by our neighbor who has severe mental health issues. Our neighbor claims our home and changes data to weird things. Zillow has done nothing and customer service will now not respond. Anyone can claim your home on Zillow and we have no power. Zillow will also not remove your home. I see many lawsuits in their future.

We just purchased a property, and had a buyers agent. Caitlyn ** with Iron Valley Real Estate. She was excellent went above and beyond for us. Very responsive when we had questions. Super helpful. We would highly recommend her to anyone looking to purchase a home. She works very hard for her clients. B

10-June-2025 : Terrible website and that is from a 30 year IT guy. I placed an advert as an owner for a single family home to rent. Everything seemed fine with the complete rental address specified, the description and the pictures uploaded. For some reason, when I published the advert, it shows a different city in the State. How the hell does their system fabricate nonsensical incorrect information for a paid advert is beyond me?. Even the contact number was incorrect. Imagine that!! Hopefully, provision to add a screenshot here of a renter responding to me with the wrong address on the screen. And nobody has bothered to correct it.