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It’s just like any other review site. They don’t like bad reviews and will find a reason not to post them. They protect the businesses, in this case the realtors, not the customer. If you put too much detail, which is often necessary to tell the story, they will say it doesn’t comply with the guidelines. When you try to pin them down and ask, they are onerous, obstinate, and won’t tell you why it doesn’t comply with the guidelines or what needs to be taken out. Often, upon reading the guidelines, you find the review does comply. The rules and guidelines also aren’t applied consistently. I even had one review that got posted that I went back and edited to change a timeline. The edited version was rejected.
Short version of the story. My home is over 4900 sq ft. I spent over $200,000 in improvements. My home's Zillow SQ FT estimate is $202.00/sqft. My neighbor who maintains nothing around his house who has less land, less square footage (3800) who pays similar taxes, who lived in the same community almost as long as I have so no home sales, has a home valuation of !! $261.00/sq ft. When I called their customer service no one answered, when I wrote and complained I got the ** answer that their algorithm is deciding it. I'm an engineer with masters and a computer/software test professional. If both homeowners have access to the SAME form to describe their home features, if both bought around the same time and pay the same taxes, and if one is much better house with tons of renovations...how come the better home worths almost 30% less in SQ FT. The only explanation to this is intentional manipulation.
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Potential consumers should give zero credence to Zillow's home value algorithm. It's far from accurate... sometimes being 40% or more inaccurate. For example, my home is valued by Zillow to be 41% less than my neighbor's house, despite my house having over 400 more square feet of living space, twice the garage space, and my house being new (neighbor's house is about 40 years old). The irony is that the County's tax assessment shows my house being valued at 19% MORE than my neighbor's house. Assuming the county's tax assessment is more accurate than Zillow - relative to value comparison - Zillow's estimate for my house is about 41% less than what it should be, assuming my neighbor's house is accurately valued by Zillow. I have contacted Zillow multiple times to get them to re-evaluate home value listings in my neighborhood in light of the discrepancy noted above. Each time, Zillow responds by saying that they stand behind their algorithm - even when there is obvious flaws - and they have done zero investigations. Don't trust Zillow!
I advertised a rental home on Zillow and received many inquiries, nearly all were unqualified, that isn't Zillow's fault. The problem is the credit report they provide. The credit report that accompanied the tenants' application showed NO rental evictions, collections or rental judgments. I was able to check court records on my own using the former addresses the Zillow credit report listed for the applicants and found the tenants had evictions and rental judgments in 2021 that did not appear on the credit report from Zillow. So much for relying on Zillow for an accurate picture of tenant credit quality.
Don’t trust their estimates. They have my home at least $150.000 light even after the identical unit next door sold for $670,000 and is in poor shape compared to mine. Also the unit on the other side identical to mine in square feet etc sold for $505,000 in 2019. They have mine listed for $464,600.
Zillow has grossly incorrect information about my property that can impact me negatively should I decide to sell my property. After contacting them and letting them know of the facts, they refuse to correct it or do anything about it. I find this disgusting.
Zillow.com is not allowing me to edit my home facts and the information displayed by them is inaccurate and misleading. What happened to the Federal Government agencies that protect consumers against corporations from misleading the public?
I have sent many emails to Zillow requesting pictures of the inside of my home that is no longer on the market be removed from the site. They have yet to respond and it’s been over one month. This is a complete invasion of privacy and lack of concern for the safety of my family. The complete layout is shown and made public.
My credit is decent. My partner has an 850 credit score. No criminal history, no judgments against us. Squeaky clean. While searching rental properties this last time on Zillow I decided to use a company called Turner properties. After spending $150 on the application, I let them know I would pay 12 months in advance. Just to make sure I would get this home. 2 weeks past I didn't receive a call or an email. I asked what was going on and was told, "We are waiting until we receive all applications then choose the best possible candidate."
Right there I knew something wasn't right. The property was listed for immediate move. At that point, the property has been available for over a month? So I said I wanted to withdrawal my application and asked them to send me all proof of the paperwork processes and the background check I paid for. Turner properties sent me nothing and has not refunded me a dime. 3 days after the exchange of emails, I received a final email the property was no longer available and has been rented to someone else. So now I am disputing the charges with my bank. SCAM!!
I'm a licensed Real Estate agent, Zillow advertise all the properties that are listed in MLS to generate a business avoiding a real estate professionals. BUT the info is not accurate. My listing for rent is for a weekly rate in the MLS listing, but they advertise as a monthly rate. This situation made a lot of confusion in the people that is searching and for myself answering a lot of request and phone calls that will only make lost my time. It's not fair and of course NO way to contact ZILLOW to fix the problem.
Zillow.com author review by ConsumerAffairs Research Team
Zillow was launched by two former Microsoft executives in 2006. It is owned by the Zillow Group and makes a profit by selling ad space on the website and through its partner with U.S. newspapers to provide real estate searches on their websites. Zillow lists all types of real estate available for sale and rent.
Multiple search areas: Users can search for houses in select neighborhoods or areas simultaneously and exclude all homes listed outside of those areas. Site visitors can circle the area(s) they are interested in on a digital map and then apply filters to homes inside those areas.
Zillow Digs: Zillow Digs, a portion of Zillow’s website, helps people find design and decoration inspiration. It shows pictures of both interior and exterior spaces and lists prices for materials used as well as an estimate for labor cost.
Zillow Advice: The Zillow Advice section of the company’s website serves as a forum where individuals can ask and respond to real estate related questions. Users can sort by city or neighborhood to see discussions about problems or trends in their area.
Sun NumberTM: Those interested in using solar energy will find Zillow’s Sun Number, which is listed on the page for each property. This number tells how well-suited the house is for installing solar panels based on the building type, climate, electricity cost and solar installation cost.
Zestimate: Each house listed on Zillow has a Zestimate, which estimates the current market value of the house, the amount it could be rented for and whether the value is projected to increase or decrease over the following year.
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