Zillow.com Reviews

Our family has worked with Kristen ** through several real estate transactions, and she has delivered an outstanding experience every single time. Kristen is the rare professional who combines deep industry and market knowledge with genuine warmth, patience, and care. Her attention to detail is extraordinary — she anticipates needs, keeps every document organized, and ensures we understand each step of the process. Kristen’s communication skills are exceptional. She keeps us fully informed from listing to closing, and she makes even complex situations feel manageable. What truly sets her apart is her commitment to her clients. Kristen doesn’t disappear after the sale; she continues to follow up, check in, and make sure everything is going smoothly long after the transaction is complete.

Terrible experience. Wanted to work with an agent in the mountains. First agent NO RESPONSE. Second agent- initial response and then no further response. Third agent initial response and three followups to my request to converse via email and not phone/text- and then NOTHING. 9 DAYS AGO. I have emailed several times and provided a list homes we are interested in and even dates for us the drive to the mountains and look at them. Started July 15 -two weeks and three agents later- not a peep from Zillow-nothing. I have sent several follow ups to third agent, the last being on July 25- and still nothing. Disappointing. Are Zillow agents really so busy they can't take the time to do their job and reply or at the very least confirm receipt of email? Guess so. I'll find a realtor with another company.

Site is basically useless, dysfunctional, a waste of time.

I have been a Zillow Premier Agent in Northern Virginia for approximately eight years and have invested over $1,000 per month for well over a year in Zillow’s advertising platform. When I originally signed up, my understanding was that I was paying for exposure within my selected ZIP code and would receive a fair opportunity to connect with buyers searching in that area. While I never expected guaranteed leads, there was historically a consistent level of activity that helped justify the significant monthly investment.

Haley ** sold our house in 6 days. From the minute we met her we knew that she was the salesman for our house. She explain to us what we needed to do and what she was going to do and from then on the sale went smoothly. We didn’t have any worries because she is very knowledgeable in what she does from the beginning to the end. She come highly recommended by my husband and myself.

I cannot find my house listed for rent. I found it listed under Apartment Rentals with a Unit Number? Since this is an individual house, there IS NO unit number. It also does not allow potential renters to Text or Call me directly. Instead lists some other phone number. There are multiple complaints about Zillow with the BBB.

Complaint Against Zillow Group – Billing Dispute and Collection Activity. I am filing a complaint regarding a billing dispute with Zillow Group related to a lead generation advertising program and subsequent collection activity. At the time I enrolled, I was informed that the program operated on a month-to-month basis and that I could cancel at any time. Based on these representations, I agreed to participate.

Truly the worst customer service experience I have ever encountered in my life. A company only gets to remain this arrogant and incompetent for so long before a better alternative replaces them. I messaged Zillow through their website, and after one full week, received only generic responses from Steve that did not address my two specific concerns. So I used the Chat feature on their website, interacting with Diego. Again, only generic cut-and-pasted responses and then he just abruptly ended the chat (can you imagine a customer service representative hanging up a call on a customer? - this would be no different). And if you want to continue chatting, you have to start all over again through the AI agent.

Zillow seems to be the enemy of the real estate agent. Their sole purpose appears to be to extract as much money from agents as they can. Their representative told me she would put me on a no commitment pay as you go cancel anytime plan for showcase, but what the actual contract said was it was a large commitment. Another agent told me I needed to be a premier agent to be able to be a Zillow listing agent. In fact, that was not the case and they just wanted to be able to bill me and provide nothing useful to me.

I’m a real estate agent in the Richmond, VA area (ZIP 23224), and I’ve been paying for Zillow Premier Agent at about $415/month for well over a year. When I signed up, the understanding was that I was paying for exposure that would result in a fair share of buyer inquiries in my ZIP code. While I never expected guaranteed leads, there was at least a consistent level of activity that made the cost feel reasonable. That is no longer the case.

Lin ** in Pinehurst is amazing and a pleasure to work with. Her knowledge of Pinehurst and attention to detail helped me sell my house at asking price within 24 hours. She has an excellent location in the heart of the village and her staff is always there to answer any questions. My experience with Lin ** could not have been better.

We worked with Kristen ** of Keller Williams Realty Lynchburg on a 2024 purchase in Appomattox County, VA. The home was consistently represented in listings and communications as approximately 4,998 sq ft. During the transaction, an appraisal and tax records reported the home as approximately 2,654 sq ft—nearly half the advertised size.

Zillow refuses to remove fake “realtors” even when provided with plenty of proof. Simply can’t trust them to police their ranks, they are only interested in the quick buck. I’ve contacted them repeatedly, provided evidence, and they still let the guy be shown as a broker. Maybe they get a cut?

AWFUL support for small real estate managers. Refuse to contact me but will reject ads for not having a subscription and will not help get a subscription. Not worth the time for a small manager. Unbelievable they allow sales to ignore customers.

I was referred to Mary ** a realtor at Stevens Realty EXP. She showed us several properties, she seemed never to be prepared and never returned calls when we reached out with questions. As a result I ended up finding another realtor in Kingston NY was much more qualified. I was very unhappy with her I don't care attitude.

Negative Experience; Once posted continue to be displayed on internet. Be targeted by local crime (Systemic Discrimination), someone Advertised house on Zillow without Authority through Fraudulent Foreclosure. Clearly being displayed on Zillow website. Misconception (Notion says this house off the market, but is being clearly listed. Ad list the property, 723 Kentucky st. Website quote list quote saying property. Currently this property is not for sale or rent on Zillow)..

We recently looked to Zillow to find our new home. Zillow does not confirm the authenticity or legitimacy of the owner/landlord of the property listings. We found a house we liked and and got scammed for $2300. Zillow refused to take any responsibility for letting a scammer post a listing on their site and now we are out $2300. The ad is still listed on their site but now doesn't say for rent but only for sale. I contacted customer support and they did nothing. Do not trust Zillow. They do not check the legitimacy of their properties. I will just say this of my experience with Zillow.. They are probably a scam too. The address is 202 Timber Lane 77521. Next step..BBB.

They put my house as sold. It didn’t sell. Was supposed to close Dec.18. It’s now the 30th. They refuse to correct it. It’s cost me money. The buyer won’t close till the listing if corrected. We are on day 12 of not correcting. Had to file an extension with the seller. Next step is lawyer for Tortious Interference.

I don't believe the truth about Fish Camp Circle on Camp Creek Rd Avery County NC. I know for a fact that every house there a been flooded. the water was no less than a foot deep in the houses. 2024 Sep. 27 Hurricane Helena. That is the only time I have seen. Just let people know the truth.

They are listing my house using the 2024 tax assessment value, while other properties show an estimated market value. Customer service is virtually nonexistent. Emails go unanswered, and phone support is unavailable unless you are an agent. Their home valuations are inconsistent and lack any clear methodology. Some properties display the listing price as the estimated value, while others show the tax-assessed value. The system is completely unreliable. I wish they would leave my property alone and remove any value altogether. No incorrect market estimate and no 2024 tax assessment value. Just leave it blank or marked as “estimate not available.”

Zillow’s customer service is honestly terrible. I’ve been dealing with issues on my listing and I haven’t been able to reach a single real person to help me. Every attempt to fix the problem leads to error messages, and there’s no reliable way to get support or even a response. It’s incredibly frustrating to use a platform this big and feel completely ignored. Zillow really needs to step up their customer service and make it easier for homeowners to get help when something goes wrong.

Randy and Nancy **

Why did Zillow quit allowing home owners to update features and work done on homes??? In the past two years I have dropped $250k on improvements (solar, outdoor kitchen, 3 new garage doors, new tile throughout the back patio (1500 sq ft) and I can't add it to my home... Zillow has my house locked into 2022 and won't recognize we do invest in our homes...

They have our house listed incorrectly on their site. They have the listing across my street wrong as well. Both have the picture of a house slightly off center that needs some work. I have reported this to the department of Realtors for DE. I hope you all will fix it or contact me as this affects insurance and then some.

Zillow used to be very easy to use. They have turned this into a minefield. What a piece of c***. I've been using Zillow since it was new. You keep changing it. It gets worse and harder to use. What a piece of c***

I am very disappointed in Zillow, they used to be very reliable but not anymore. listings aren't always accurate. Just can't be trusted anymore. When looking for a particular type of listing, it will be lumped together with listings that are far from what I'm searching or what seems as Fake listings.

The application stopped accepting Apple Sign In. I’ve lost all my searches and Zillow has essentially no customer service support for buyers. I would recommend against using Zillow as a resource for your most important purchase.

I'm not surprised to see a 1.4 rating for Zillow here. For the past 12 months, I have been trying to work with Zillow on a home that I own, which has incorrect information; the Zestimate is completely wrong, and for 12 months, I have received emails with canned and templated responses with no real resolution. The other issue is that there are 2 profiles somewhere in the system of my self as a licensed realtor, I cant get them to fix either. There shouldnt be exact identical homes on the same street with a price difference of 40K, the homes are identical, same SQ footage design location and built at the same time, the differences if any are minute, yet these huge price estimate discrepancies exist. Definitely a programming issue.

Carol **, who is an agent for Brokers Realty Group, was recommended to us by a friend. We were buying our first home. She explain to us step by step the process. Carol's team at Brokers Realty Group proved to be a very professional and devoted group. In two weeks we manage to find a home. What was very interesting is that they worked not only as a team but as a family. I would highly recommend Them.

I do not know what's going on and I am very upset with Zillow. I'm a 65 year old woman trying to sell my home. It was approved for posting and I went to go look at my post where I had posted my home for sale because it's free on Zillow. I had a realtor that had posted it for 6 months and I have had no luck selling it so I thought I'd try it myself. I've used Zillow since probably 2014 and I've had no issues with them. Anyways suddenly I noticed that when they sent me the email approving my house for sale by owner I went to go look at it and it was not for sale and then I noticed I couldn't log in and it said my account was disabled. So I went under my other Zillow account and tried posting it and I've never gotten a response from them at all whatsoever.

I've recently was told a property wasn't available, then I had another person call and it was availabe by Property Manager Harold ** (Torrance). Also, Yoko ** Ocean Palisades (Gardena) property never received application after reviewing a property. If there's an issue being judge be upfront with it and don't hide cowardly behind your feelings.

I thought using this platform would be perfect for finding a perfect home for me and my children, but I am now wrong about that. I have applied for multiple properties. And no one has contact me back with approval or not. I have no criminal history, I have great credit and have income to back me up. But for some reason, no one is reaching out. And one relater told me that he didn't want me to waste my money to apply because I received SSI from my disabled child as a source of income.

Jeremy and his team were phenomenal. They answered any questions I had in a timely manner. They were very professional and knowledgeable about the process. I recommend their team to anyone looking to purchase a home!

They refunded me and were courteous after a bit of effort and time.

Why do they let Zillow continue? They are a huge rip off. Pay for an application so they can pocket your money and you'll never hear a word back from anyone. What a joke!! No one should ever use Zillow.

I contacted Zillow three times, once on Trulia (their sister site) about a house that is on their site. The listing is using 20 year old photos, owes 3 years of taxes (sent zillow a picture of the public sale notice) and the supposed owner abandoned it last year. Zillow is actively refusing to take it down, knowing it is illegal to sell a house that has a lien. The screenshot of the listing has a photograph that is almost 20 years old. The other picture is as of 18 August, 2025. I know because I've been living here for 8 years.

I have reported a listing that was very inaccurate, the "owner" of the property listed a picture of the trailer that was over 20 years old. The place doesn't even look like that. There's no shed there. The roof, shutters and skirting are needing major repairs. The inside pictures are of a "remolded" bathroom is over 10 years old and not completely remodeled. He has 2 other pics of his dead girlfriend who passed away 5 years ago and his dog who passed away over 1 year ago that he let suffer. The inside needs extensive work done. New floors because there are huge holes which he threw a pieces of particle board over to cover the holes.

Its website is a disaster, eg. search Reno = Sacramento. Draw a circle on the map, it immediately disappears. Want to resize the map and reduce the encroachment of home promotional photos? Not gonna happen. Complete waste of time. The owner(s) have ZERO shame. Pitiful.

Terrible customer service, they have no protection for consumers, Anyone can come to your profile and create fake reviews that affects your business, The leads they offer they sell them more than 10 times to different platforms, this is not an ally for the people in the industry, to the contrary, it seems they work against us.