Zillow.com Reviews

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Zillow.com Reviews

ConsumerAffairs has collected 770 reviews and 649 ratings.

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Page 1 Reviews 0 - 10
Sales & MarketingPrice

Reviewed Sept. 26, 2023

I advertised for years on zillow, getting very few leads. It cost a fortune. Then the zestimate on my duplex stopped working. I opened a ticket, and they said they would get right on it. That was over two years ago. It is at this moment, still broken. Zillow is a salesmen's paradise, selling worthless service and leaving their website broken. I would never suggest anyone use Zillow again.

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Customer ServiceStaff

Reviewed Sept. 19, 2023

I asked for the listing agent to contact me on a property 5 miles from my home. I was barraged with text messages to speak to a Zillow agent. I asked that the listing agent contact me. The Zillow call center in India kept texting me with questions about my home and information about me. I blocked the call "a local cloned number with my area code" twice. The same number kept texting me on my personal phone. This is what is wrong with some big corporate companies in the U.S. Do anything to make money from your personal data while posing as a "service to help you." Shame on you Zillow. By me blocking the number calling me and having them call me three more time, are you breaking any FCC laws? I bet you are.

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    Reviewed Sept. 11, 2023

    Zillow’s tenant screening services provided through Zillow Rental Manager failed to catch a prior eviction and an extensive criminal history of tenants I rented to. Even the credit score provided was not correct. Lost over $20k in eviction costs and property damage. I live in a unit on the property and had to move out during the eviction process after I was verbally harassed by one of my criminal tenants whose court records showed he served jail time for felony meth possession and had various assault arrests including assault with a deadly weapon. The last threatening words of one of my tenants to me after the eviction: “Buckle up **.” Would not have rented to people like this if Zillow’s inaccurate background check hadn’t given me false green flags regarding my tenants’ credit and criminal history. Expensive and traumatizing experience. My life is forever entwined with unstable felons thanks to Zillow.

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    Customer ServiceStaff

    Reviewed Sept. 8, 2023

    I tried contacting a property manager on a listing I'm interested in. The contact info given is not valid. Got no response. Left electronic message on listing. Got no response. Called Zillow, left a message, got no response. Had to choose option for "wanting to list on Zillow" through automated system, to actually speak to a real person. Then that person was so rude and hung up on me. I called back, spoke to another person that was also rude and said that they couldn't help me. Zillow only wants to service Listers, and give invalid contact info and no customer service to help. Fraudulent, unethical business!!!!

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    Customer Service

    Reviewed Aug. 6, 2023

    Searching for a rental and the majority of "property managers" (term used loosely) and owners are simply not tech savvy or do not care when they are contacted for a call or viewing or both. What is the point of this site? It has a 2.69 rating which is laughable and embarrassing. If you can't do better just shut your site down. How lazy these folks are. The replies I have received are mostly "You can drive by and fill out an application." Yes, I am aware of that. And YOU can do your job too.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2023

    If you don't know already, Zillow is a marketing firm that provides leads for Real Estate Buyer Agents. You might think you're sending an email to the Listing Agent, but you are not. I specifically left a message for what I thought was the Listing Agent to email or text me regarding an HOA question I had. Instead, I received a call from Zillow trying to hook me up with a buyer's agent. I told the Zillow Agent I did not want a Buyer's Agent but wanted the Listing Agent to answer a question I had for them. When I asked her for the Listing Agents contact information, I was told by the Zillow Agent, "You'll have to research the Listing Agents information yourself." The site is good for looking at what inventory of homes may be available for purchase, but not for contacting anyone with a question about the property.

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    Reviewed July 28, 2023

    I am trying to locate a home for sale with two full bathrooms. The listings that state two baths are often only 1 1/2 baths. One listing even counted a single sink in a closet as a bathroom! I end up having to check Redfin to find the accuracy on this. They also often omit the yards' square footage, again off to another site because of missing info. If you list a home for sale the Zestimate miraculously adjusts to be near the sale price. So much for their famous algorithm claim!

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    Customer ServiceStaff

    Reviewed July 26, 2023

    Was looking for a house plus selling our house. I sent in a request for info about a home to Zillow. I got several calls but immediately I started getting hundreds of spam emails a day about anything and everything. They clearly sold my info. On the house we were selling I put up pictures on Zillow only to have zillow deny my real estate agent access so they had to do the pictures and house info all over again. A pain for both of us. So I will use zillow as a tool to find property but will NEVER directly use them to buy or sell again. Nor will I ever use any service associated with them.

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    Reviewed July 23, 2023

    Zestimates on homes in my neighborhood go up or down 11% in less than a week without reason - without changes or updates whatever to the homes! Currently Zestimate on the house next to me is almost $130+k less than the estimates on other professional real estate websites!

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    Reviewed July 7, 2023

    Inaccurate information and $35 monthly fees for applications that never make it back to applicant. For example, why do applicants have to have 10 landlords run a credit check on them when they can simply tell the landlords their credit standing and save all the 10 application fees? Also, Zillow.com makes you pay $35 for unlimited amount of rental applications you can submit in a month period. I've done this for 3 months and not one application made it back to me. Why is credit the only criteria for rental denial? This is an evil scheme setup by Rental industry such as Zillow.com where the majority of applicants scramble over their applications in an attempt to get a place to live. In the process, numerous run to credit checks can damage their credits further and waste their fees for the applications they know will get denied anyway based on credit alone - even without eviction record. This is a violation of civil rights and should be declared unconstitutional.

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    Zillow.com author review by ConsumerAffairs Research Team

    Zillow was launched by two former Microsoft executives in 2006. It is owned by the Zillow Group and makes a profit by selling ad space on the website and through its partner with U.S. newspapers to provide real estate searches on their websites. Zillow lists all types of real estate available for sale and rent.

    • Multiple search areas: Users can search for houses in select neighborhoods or areas simultaneously and exclude all homes listed outside of those areas. Site visitors can circle the area(s) they are interested in on a digital map and then apply filters to homes inside those areas.

    • Zillow Digs: Zillow Digs, a portion of Zillow’s website, helps people find design and decoration inspiration. It shows pictures of both interior and exterior spaces and lists prices for materials used as well as an estimate for labor cost.

    • Zillow Advice: The Zillow Advice section of the company’s website serves as a forum where individuals can ask and respond to real estate related questions. Users can sort by city or neighborhood to see discussions about problems or trends in their area.

    • Sun NumberTM: Those interested in using solar energy will find Zillow’s Sun Number, which is listed on the page for each property. This number tells how well-suited the house is for installing solar panels based on the building type, climate, electricity cost and solar installation cost.

    • Zestimate: Each house listed on Zillow has a Zestimate, which estimates the current market value of the house, the amount it could be rented for and whether the value is projected to increase or decrease over the following year.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Zillow.com Company Information

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