White Knight Pest Control Reviews

Bad sales and service. The salesman for White Knight Pest Control was pushy and extremely misleading. When he PAID us at the time of sale for our initial (good) review, that should have been my sign! The first tech promised to return with mouse boxes. That didn't happen. The one-month return visit didn't happen. I called after 6 weeks. The second tech told me that the first tech did a poor job, leaving multiple wasp nests without treatment. He also promised to return with mouse boxes, but he did not. I cancelled the service, and the cancellation fee was substantially greater than the salesman promised. We ended up paying for the initial service (billing tells me this was a stand-alone service, not included in the 'contract'), plus the whole first quarter's payments, plus the $316 cancellation fee. So for 2 applications and not getting the promised mouse boxes, we paid $552.00. I would never recommend this company to anyone.

Not recommended. Once you are on contract, they fail to service the property. Had to call many times over a week to get them out and I'm still waiting. Maybe the techs are tired and want to go home for the day and lie that the Customer canceled while the Customer is still waiting for them to show.

I’m very disappointed with my experience with White Knight Pest Control. When I initially signed up, I was not clearly informed that the cost would increase after the initial service. I was surprised to find out that I would be paying more than what I originally understood. When I decided I wanted to cancel, the process became extremely frustrating. I was left on hold for an extended period of time, then was told to hang up and call back. When I called back, I was told they were too busy to speak with me. It felt unnecessarily difficult to get a simple cancellation taken care of. I understand that businesses have policies and procedures, but customers should be given clear information about pricing upfront, and canceling a service should not be this difficult. Unfortunately, based on my experience, I would not recommend this company.

If I could rate 0 stars I would, company does not follow thru with service agreements. They will tell you whatever you want to hear. Also lied and said it was going to be a one time spray. DO NOT USE THIS COMPANY. JUST SPRAY YOURSELVES. THIS SPRAY MAKES PEST CONTROL WORSE.

Warning - Do NOT go with this company! Myself and a neighbor signed on with the 2 years ago and could not wait till our 18 mo. contract was DONE! Now after 18 months (contract over) they are threatening me with collections for $129.00 for not giving them notice I was leaving! We were both very unhappy with this company product & service!

Terrible company. Terrible service. Avoid them completely.

Dishonest company!! I'd rather have mice, wasps, and spiders then to have anything more to do with this company. They promised a 30-45 day follow-up after our initial visit. They did not follow through with this because they suspended our service. They suspended service due to supposed wildfires--we were not even close to any forest fires. The closest fire is more than four hours away. What's worse? There was no communication from the company about this suspension of services. I believe they just don't have enough technicians. They had no problem billing me twice--with no follow-up.

Initial service good. Don't sign anything. Customer service rude. Technicians that don't do all that is supposed to do. Told them that they were in breach of contract and they said, "Where in the contract does it say they have to do a good job" and hung up. Do not use them for anything.

Bait and switch. Avoid. Salesman said one thing, after we signed up for service then corporate said something else. After being told to cancel the service, they said they would call to reschedule, never called, just went ahead and did the service, then charged our credit card.

Their initial services were not bad. I still had bugs compared to the previous company that I used. I switched to them because a door-to-door salesman came and indicated that I would get a specific price and also that they would pay off the remainder of my contract with the other company. They did not pay off the other company, and when I called, they did not have a record of it. Additionally, I called to cancel because the remaining contract was up. However, they kept me on as a client per the contract until I called to cancel.

I would give this business zero stars if I could. The salesman completely misrepresented both the company's services and how easily the contract could be cancelled. When I reached out to cancel, the representative was condescending, kept interrupting me, and seemed to take pleasure in telling me I owed an additional balance to end the agreement. To make matters worse, the front-line phone staff are completely unaware of company policies, and their written email responses completely contradict what the actual 'cancellation team' tells you. Avoid this company at all costs.

Had to cancel my account because of recent medical bills. Called to cancel and got told they would call back. I have never been treated so poorly by a person. I was talked down to, and told that I had to pay $180 to cancel an already fulfilled contract because they had scheduled a service, which I had no idea of because the call the day before. If it is less than 30 days (even though you don't know) they charge you and don't do the treatment. And the way I was treated even after making it clear it was because of a cancer diagnosis and bills was appalling. Just don't sign the contract, they are thieves.

RUN. If I could rate negative stars, I would. After battling with customer service for HOURS trying to cancel my account, I was misinformed by my sales rep about the "$99" flat rate. I was told I have to complete my contract and if I don't I can pay a $250 CANCELLATION FEE. This company is a joke and will take your money and run. Every product they use is not safe. How am I supposed to receive services when 6 months out of the year, it's NEGATIVE temps and SNOWING. I hope this company takes the time to read reviews. Please run far away and NEVER go with this company. It's a complete scam. Sales reps are misinformed and not to blame, the company doesn't care what their sales reps say as long as they get money.

Filing a business complaint a/b this scam of a business. They first off send someone directly to your door and make it seem like you pay for EACH service they come out to do when they come out to do that. That is not what it is. The rep specifically told us we would only be charged for the pest control we need and we can cancel anytime. Now I'm dealing with them saying we owe them hundreds of dollars for their services, which they did not do, at all (I have several house cameras). This place is a total scam and also their customer service team is comparable to elementary students. The guy literally yelled at me on the phone, called me an idiot and told me that I should read the fine print better. Absolutely gross. Would never recommend this place.

Three out of my four service visits they left my back gate open and unlocked, after repeated verbal and written texts requests to ensure it is locked. I have a pool. It is completely unacceptable.

We are filing this complaint against White Knight Pest Control regarding a dispute over charges assessed after expiration of the contract. Specifically, the agreement does not clearly state that we would owe additional post-expiration charges, accelerated future payments, or any termination penalty in the amount being demanded. On May 26, 2026, we sent a formal written dispute email to White Knight Pest Control requesting documentation and clarification regarding charges they claim we owe following the contract expiration. In that email, we requested:

I am writing this to formally warn other homeowners about the highly deceptive consumer practices being utilized by White Knight Pest Control. My experience with this company constitutes a classic bait-and-switch billing scheme. I entered into a 12-month agreement under what their own contract explicitly classifies as a "BiMonthly TripleCrown Subscription" at a flat rate of $99 per month. For eight months, I maintained my account perfectly, paying my $99 monthly invoices. Every single billing statement issued to me by White Knight showed an "Amount Due" of $99 and a carried balance of $0 upon payment.

I must say that they are very loyal and they kept their word. And they actually surprised me with the 30-day revisit and Miss ** came and when I say she satisfied me from the inside to the outside of my home. OMG!!! Her customer service was great, her patience was great, she understood my frustration, and she explained everything very well. And when I say frustration, I was not frustrated with them as a company. I was frustrated with my home. And she didn't rush me, and she let me explain everything. She was just great all the way around!! Like if I can get Miss ** every time, hands down, I will be satisfied. With no doubt.

White Knight Pest Control’s billing practices are extremely misleading. When I signed up, I was told that two monthly payments covered one service visit since they only serviced the yard every other month. That’s how the billing was explained to me from the beginning. Now, after I completed my full 1-year contract, they are suddenly claiming that THREE monthly payments cover one service visit and are trying to charge me an additional $239.96 for services they have not performed. Changing the explanation of the billing after the contract is completed feels dishonest and deceptive. I fulfilled my agreement and should not be charged for future work that hasn’t happened. Customers should be very careful and make sure everything is explained clearly in writing before signing with this company.

White Knight pest control sold their services on using pheromones and all-natural, non-toxic products, no chemicals, the salesman stated. I told the salesman my girlfriend has chemical sensitivity. He lied about what they sprayed on our property. He clearly told us what we wanted to hear just to extort money. They sprayed the entire property with chemicals that made us sick the next day. So we called and told them never to return and demanded them to send us material safety data sheets for every chemical sprayed before I will pay them the cancellation fee.

This company has horrible customer service. I've called and emailed them multiple times requesting CANCELATION of services. They route my call to different departments, claiming they will assist me with my request, and I never get resolution. I get the runaround and tell me they will have someone return my call, as all their representatives are busy, they never call me back! I've emailed them directly requesting immediate cancelation and a call back (I even provide my number and account receipt), yet all I get is an automated response saying they can't cancel as my email is not associated to the account, yet that's the email where they send me invoices and receipts after collecting payment. All they want is your money and make it IMPOSSIBLE to CANCEL. I want to cancel and not be billed for services I can no longer afford. Someone needs to make it right. These people take your money and don't care about customer service!!

Approached by a door to door salesman offering a deal on pest control. Was hesitant because of personal financial reasons but was assured by the salesman that if I ever needed to cancel that I could at anytime. Called White Knight customer service to cancel and was told that if I terminated my service I would owe $300+ which is what was provided as a discount. Incredibly scummy company using backhanded tactics to keep customers rather than through quality service. Avoid this company at all costs. I’m not paying the $300 bill and letting them turn me in for collections as I could care less about my credit rating! Also tried to talk to owner of company and was told owner does not take phone calls.

Was approached by salesman from this company in San Antonio. Very pushy. I was offered a $1 first service. I signed for the first service. I later decided that I did not want to continue and was told that was fine, BUT I would owe them for the remainder of the contract, which would be another $257 to cancel. The young female informed me that they would invoice me for the remainder of the contract and I could choose to pay it or not pay it but they would send me to collections and interest would be applied. Very deceptive business practice. I would caution anyone even thinking about doing business with them should think twice. Also their customer service is less than friendly. The person I spoke to kept interrupting me and talking over me.

I am beyond upset in the business practices they used. I started a termite plan with them and in the end for the year services it's just shy of 2000 for them to put 4 plastic bait tubes in the ground. They will only check it one time when the service is over at the year mark and do not replace the bait. YOU as the customer have to reach out and request this be completed even though everything states this products starts to work 7-10 days in and the treatment completed around 3-6 months and best part you could have bought a pack of 16 for 350 and done it yourself.

This company does have salespeople knocking door to door making promises. Unfortunately, I fell into the trap. I signed up for 12 monthly payments. Some techs were good. Others not. After my final payment, I called to cancel. They tried offering almost half the monthly cost, not payments for 2 months, etc. But when I said no thank you, they magically came up with one more payment. They try to get every single penny they can off you. Do not sign a contract! Company from Bakersfield, CA

Don't sign up with this company for pest control services. We live in a newer subdivision (renters). When we initially moved in, we were having some spider issues. We had self-treated the home and yard. However, a salesperson with White Knight came to our door offering their services. We let them know that we are renters and that we wouldn't be able to fulfil a year's contract because we planned to buy a home prior to the end of one year. The salesperson told me that would not be an issue because when we closed on our new home that they would cancel our contract without penalty or we could request to transfer our services. The ability to cancel is the only reason that we agreed to sign up. Now, we are getting ready to close on our new home.

We have been customers for over five yrs, And we are completely satisfied with the service we have received. Our service today 2/04/2026, was done by Dra, he did a very good job. Being sure to get all areas well. We highly recommend the service. J&M

This is the second time Sammi has worked as the Svcs. Tech providing quality pest control to my yard. Sammi is efficient and friendly, and I’m still pleased with my decision to switch to White Knight. I think Sammi deserves a bonus!

Oh my, where do I begin. Let's start with that I 100% followed our contract agreement. I was with them for 14 months. I tried to cancel 5 weeks after my last service, still about 8 weeks before my next service. They refused to let me cancel my service. I returned a week later from Chicago to see that they serviced my house while we were gone. They deliberately sent an employee over 5 weeks after my previous service just to try to rack up my bill.

Finally I cancelled their service and feel so dumb for being lazy and not canceling them soon enough. In last 3 years except couple of time, I never have gotten good service. One service day I went to point the guy an ant nest after 5 minutes he was done, I tipped the guy and he left but went back and saw he didn’t do anything about the issue. I have several reasons to cancel but they didn’t allow me to cancel without 1 month prior notice even if I am with them since March 2022 and I still have 1 more service then I have to call them again.

Approached by a door to door salesman offering a deal on pest control. Was hesitant because of personal financial reasons but was assured by the salesman that if I ever needed to cancel that I could at anytime. Christmas season hits and money is tight and needed to cancel my service. Called White Knight customer service to cancel and was told that if I terminated my service I would owe $300+ which is what was provided as a discount to the initial service. The remainder of my services for the year at only $160. Incredibly scummy company using backhanded tactics to keep customers rather than through quality service. Avoid this company at all costs.

Do not, under any circumstances, use White Knight pest control! I have had to call this company out after every service to have them come out and properly treat the areas like around my front door around my back door around my patio door! They do not deliver on what they promise in their sales bitches. They do not treat the yards. Even though they say they treat for fleas and all types of piss. I was with Terminix for 28 years. Never had a bug in my house, switched over to White Knight Pest Control and now I have bugs in my house.

Be wary of this company! Their sales rep lied to me to sign up with their services. As a result, during the “welcome call” I found out the price is double than the agreed price. I called the company and they gave me the runaround. For instance, the customer service rep completely ignored what the service rep stated about the services and even charged me to cancel their services, which was $215!.

This company is Horrible. Lied about service performed. Lied about inability to get to the yard. I spoke with their local office multiple times and was lied to about discount. Reported the company to the BBB. Lied about everything and now sent me to collections. Don't use them ever. If I'd known how awful the experience would be I never would have signed up for it. This review wants more words and I have nothing more to say other than NOT to do it. JUST DON'T.

The sales people lie. I was told I could cancel at any time. I was told the chemicals were safe for my animals. The tech showed up and was decked from head to toe with safety gear and masks, which was alarming because he sprayed all around the water bowls for my dogs and all around my animals. When I called to state that I didn't think the grass and brush was completed, and that I was worried about my dogs I was brushed to the side. I observed gnats, mosquitos and bugs flying around at night in the grass. I asked to cancel and they stated I was obligated to stay for 18 months, and that I had no proof of the conversation I had with the Sales team.

A sales guy came to my door to offer a one-time mosquito spray at the end of the season for $99. I agreed and today realized they have now signed me up for a recurring service that, if I cancel, they'll charge me the full $250 instead of $99. Pretty rare I write negative reviews but this was one of the shadiest business dealings I've had in a while. DO NOT DO BUSINESS WITH THEM!!!

They threatened to ruin my credit. And they keep texting, calling and sending emails for me to pay them yet I can’t talk to a supervisor or manager to find some sort of agreement. The last email they sent they said their investigation of the matter is closed. And that I owe them.

This company May service my area but I don’t consider it local. Service Techs travel from some other city and are never the same tech. You call the company and it’s just some random person you talk with. They do have access to my account info and notes so that is good. They are very expensive in my opinion. They do sweep and clean the eaves of cobwebs and nests which is nice. There is a lot of fine print details. Read the contract carefully.

They came to our house, pressured my wife to sign up, she declined numerous times to do the service. He refused to accept no and made her feel so unsafe that she ended up accepting after his harassment. The spray they used caused significant issues to the paws of our pets, when we called to complain they tried to charge $250 to end the services. These people have multiple lawsuits open for violating the do not call federal list. We even submitted vet bills and a letter from the vet with them stating it was most likely their spray causing the issues and they still refused to waive the cancel fee because it didn't conclusively say it was 100% their product which would be absolutely impossible to make that determination from a vet. When I mentioned that to "Melissa" the customer "advocate" she told me she knew that was an impossible ask so then the fee would stand. We have file a lawsuit now ourselves for damages to our pets.