White Knight Pest Control Reviews

White Knight is a secret combination of dishonest business practices, poor customer service, and shabby performance! We tried to discontinue service, if you can call it that, because we were moving from one city to another, at the end of our contract, with one treatment to go! We scheduled the last treatment to be made at our new address. Obviously, the new owners of our prior home, should have not have to deal with that! For doing the right thing, White Knight has decided to come after us to the tune $99 dollars saying we cancelled BEFORE the last treatment!! Stay as far away from these people as humanly possible!

We signed up with White Knight Pest Control from a door-to-door salesman that came by and promised a cancel any time contract. We set it up and received service. The bugs kept showing up, the company assured us it is normal for pest activity to increase until they have a chance to reapply the pest control material a few times. We let it go and wanted to wait and see. Pests kept showing up. We then found out that we had signed a year contract, not a cancel anytime contract. Ok, great, we don't like this company but we are stuck for a year.

Approached by a salesman. He stated that the first treatment would be at no cost, except for around seven dollars for tax. Guy comes the next day and does the treatment. Woman calls and says we owe over three hundred dollars. Husband explains what salesman told us. Woman claims salesman "had no right" to do that, yet she wants to keep the contract the salesman obtained for them with us. We said cancel. Later they tried to bill us and I removed out credit card info from their site, which had it on autopay, which we had not signed up for either. A few days later, that woman calls my husband and tried to collect the money from him via "another payment method". He told her no and she threatened to report us to the credit bureau. STAY AWAY FROM THIS COMPANY. They are a scam and not very smart about it. Not smart enough to be friendly over the phone.

BEWARE! I rarely leave bad reviews but this company White Knight Pest Control is a very unethical company they deserve 0 stars. The salespeople are pushy and promise services that are not included, the service is adequate the first time and gets worse as time goes on. My last service lasted less than 10 minutes for the whole outside of the house, outside cameras show he didn’t do much of anything. Trying to cancel is a nightmare, even when your contract is up, they add charges that appear out of nowhere, charges that are not mentioned in your contract anywhere, the staff is trained to be rude upon cancellation and give answers that make no sense. Their technicians are poorly trained. Best advice—STAY AWAY FROM WHITE KNIGHT PEST CONTROL!

Avoid This Company at All Costs. White Knight is by far the worst company I have ever dealt with. Do not trust them under any circumstances. A quick Google search of their reviews will confirm that the numerous allegations against them are absolutely true. Their customer service is appalling. The supervisor talks over you, refuses to listen, and falsely claims to be the only person authorized to handle contract cancellations. This is simply not true.

Beware of White Knight Pest Control. This company is not reliable. We want to help others avoid being tricked or scammed by their bad business practices. Customers and employees are mistreated by them. They have an “F” rating with the BBB and many negative reviews on other platforms. You can find clear evidence on my Facebook page. Please do your research and think twice before hiring them or allowing the first service. Please share and help others. **. https://www.consumeraffairs.com/homeowners/white-knight-pest-control.html. **.

ZERO STARS. White Knight Pest Control is a dishonest, predatory company that uses shady business practices. I don't know how they keep getting away with this seeing that so many other people have had terrible experiences either them. Not only was the quality of the pest control terrible (I didn't see any improvements after them coming twice) but I was harassed with nonstop texts about repeat visits. I finally had to call to tell them I wasn't interested in continuing. They claimed I had signed a year long contract when I clearly remember DECLINING to sign. They charged me a $115 "close out fee" to break the "contract." They bullied and gaslit me into believe I signed the contract to agree to the charge.

Mansfield, TX. When we first hired White Knight, they did a pretty decent job. We then bundled our services with another company who was taking care of other services for us. On returning to White Knight, we've had little issue until now. 2 weeks ago we called for an in-house visit which is offered for extra specific needs. They showed that we had an upcoming visit two days later so we chose to wait until then for the visit. No Show. "Couldn't find the house". Even though they called 20 min prior to let us know they were on their way. Didn't notify us of the issue, they just called their dispatch and left it at that. We followed up and had to reschedule for the following Tuesday. That Tuesday I get a text wanting a review on the service provided. What Service? They didn't show again. Apparently they went to someone else's home.

This is a terrible company. They are incompetent, unresponsive, rude. They charged me for a service they never performed, refused to respond to my calls, texts and emails. Finally told me I needed to submit an appeal which then they ignored for 2 months while threatening to send me to collections. Steer clear!

UNDER NO CIRCUMSTANCES should you hire this company. I was with them since June of 2022. They send out some 19 year kid to get you to sign up (first sign they are not above-board - they are cold calling at your door, not getting word of mouth reviews). Actual service was ok, but I still had pest problems, including aggressive yellow jackets despite their supposed "treatments." I also had bugs inside the house constantly, which led me to start considering alternative companies.

Sharing my experience to help others. I’m extremely dissatisfied with how this has been handled; I can’t recommend this company.

Scammy company. They deviated from the agreed service terms for a year and made us pay for their mistake. Customer service was belligerent and did not help rectify their mistake. Actual service provided was helpful, but I cannot recommend them due to their shady business practices.

Do not give these people a check. Salesman stated for $30 they would treat our house. No contracts or signed paperwork. First; the work they did didn't work. Also they did not use the check, instead they processed it as an ACH. (No check number) so a month later a charge came through the bank. This time it was for $50. Again not authorized. Called company and they said our e-mail address was on file. Surprise. It was the salesman's address.

F rating on BB for a reason. Worst best control company, both work and service. Ellen will just cry and hang up like a child. We paid for regular service, but had a emergency where fire ants got into our closet on all our clothes. My husband, a disabled veteran, is highly allergic so THEY declared this an emergency...then didn't call us back and said they couldn't get someone out for four or five days. Then they took hours to even let us cancel our service. This company must be run by bugs (and children like Ellen) cause it is a disaster.

Worst customer service experience ever. This is my first review with White Knight. Complete garbage. Young girl shows up to my house to render service. I was tightening my last screw to my car battery. I asked her if she could give me a couple minutes to close up everything. Her response, no, we cannot wait even a minute. I asked her to start in the back, I would be dine in minutes. She said no, we cannot go in the backyard first. She said call the office and reschedule. I said, wait, I will go inside now. She said, ("NO, TOO BAD.") Yes, she said, "Too bad." Call and reschedule. I called the office 3 minutes later, I was done. Now I have to wait until Saturday. Another 1/2 a week on top of the last two months no one has been at our location. Granted, we are quarterly, yet waiting another 1/2 week for service because some little girl had zero business skills and told me TOO BAD, she was leaving. If this is the service I am paying for, No Thank You....

I do NOT recommend White Knight Pest Control serving the McKinney, Texas area. I have called the company to leave instructions to open the gate to gain access to the backyard and my instructions were not followed. I called the company to send the technician inside the house to spray for bugs and had my daughter waiting on them, and they left without spraying inside. The technician knocked a security camera off the wall on the back patio during the last visit. It fell into a trash can and the technician left it there. This was the last visit a few days ago (August 2025). I was charged full payment for the recent visit despite the technician failing to complete the job. My requests to the company to adjust the payment have not been answered. I am at the end of my contract and told this company NOT to auto renew the contract but they have not responded.

They trick you into getting service and then tell you can be cancel at first time service charge, bad customer service and asks $400 for cancellation. Monitor your phone record, says "You open the email twice so you agree to it".

I would not recommend this company to anybody. The Salesman told us he had a person in our area tomorrow who could spray for ants and the cost for the service was $99.00 if we would sign the contract right now. He also offered reoccurring visits every 60 days for $139.00 which I told him I was not interested in, so he told me we could cancel any time. The next morning they came and sprayed. As I was reading the contract the I saw in small writing that I only had 3 days to cancel and would be charged an extra $300.00 for canceling. I called the company and customer service told me they couldn't do anything about it and a consumer advocate would call back. Two days later they called back and said if we wanted out of the contract we would have to pay the $300.00 and it didn't matter at all what the salesman said because they were outside contractors and were not company employees.

The service with White Knight is a complete fraud in every sense. First, they hide charges that they charge you at the end of your contract. Charges that only they know because the person offering you the service doesn't tell you anything, not even the paper that you sign. And as for the service, they offer you traps for rats and flies and they never put anything. They only spray water around the house and the garden plants are full of cobwebs and ants. They charge extra for mosquitoes and never do anything to eliminate them.

Do not trust this company. The salesperson claimed there was no obligation to sign a contract, but the contract states a one-year commitment. Their customer service is also terrible. I strongly advise staying away from this company.

Their sales people and techs are very friendly. BUT: I signed a contract for a discounted $20 initial service (paid that day) and 2 follow up services at $90 each. After the first follow up, they billed me $119. Attempts to rectify this have been frustrating, with their customer service person saying she'd have a manager call me back to see if he would approve the "reduced rate". I asked them to check the original contract and was told they don't have it....just an electronic service agreement that they scanned my signature onto...and which they put their figures into.

This White Knight Pest Control company is a scam for sure!!! Let me explain my story, I was sold the world and everything in it by the sales guy. When they provided the first half ass not completed job, they wanted to charge me 49.99 $ again NOT COMPLETED! As soon as I seen the video on my house cameras, I called it in and wanted to cancel immediately. The company did not want me to do that and they dragged the 3-day cancellation period.

We have tried to cancel services several times. We needed to tighten our budget. Incredibly difficult to cancel services. Several hoops to jump through to speak with a “customer advocate”. Do not recommend.

Terrible service. They don’t solve the issue and they don’t care about customers. They only want the service they want. They don’t care about the service you really need. And their price is the most expensive in area.

This is the most frustrating company I have ever dealt with. I cannot cancel my service.. I paid the full terms of the contract and now they will not cancel my service. I followed their instructions and I called back after the final service and they won't get me to the cancellation advocate, who is the only one who can cancel the account. I don't know what to do. The only phone number they have is customer service, who cannot cancel the account, What am I supposed to do?

Absolutely miserable experience. I've never been treated by a company so poorly. Broke every promise, didn't honor the contract, but somehow I'm supposed to? I spoke with a Lisa as a customer advocate and one of her managers who both spoke to me like a was a six year old child. I know Lisa is a 55 year old woman because she pointed out how long she's had her name. Incredibly demeaning and rude. Like this money is coming out of their pockets. They are liars who did would not do their job accurately. Salesmen was a complete liar, didn't do the services promised and killed bugs that kept my home healthy.

I requested a cancellation of my services in writing, which White Knight acknowledged in writing, and they never performed the service since I cancelled. Then they started harassing me to pay for the service despite knowing I had cancelled, and when I refused to pay, they sent me to collections and now I'm being harassed by them. The service was never that great in the first place. Not only did I still have major ant infestations multiple times a year, but the amount of other bugs that got into my house increased as well.

This company is predatory and make it nearly impossible to cancel your account. When you do call to cancel, they say you must speak to a Customer Advocate. However, when you call and ask to speak to a customer advocate, they say that there is no advocate available at the moment and they ask you to call back the next day. Basically, they try to keep you trapped in their services and then they try to tack on additional fees due to not cancelling on time. This company needs to be investigated for their money-making tactics off loyal customers who honor their contract but then the company tries to trap them to continue their services. Don't sign any contracts with this company.

I repeatedly told the salesman that I was happy with my current pest control service, but he kept talking and ignoring me. I also kept telling him that I had to go back inside my house, but he just kept on talking and wouldn't take no for an answer. I finally caved in, which was a big mistake. When the service guy showed up for my first service, he had a sloppy and unprofessional appearance. I've since been trying to cancel my contract, and simply pay the $300 for contract cancellation, but their customer service said that to cancel, one of their "Customer Advocates" will need to call me to handle the cancellation. It's been several days now, and I have yet to hear from anyone. It shouldn't take this long simply to cancel my contract. I've tried calling them back, but keep getting the same response; i.e., that a "Customer Advocate" will call me. They couldn't even give me a rough time frame on when to expect the call.

If I could give this minus stars I would. Signed up with a door to door salesperson because I did have a mouse problem in my garage. Said I could set my initial fee and it would be $50 per month for quarterly applications. Never mentioned that there was a set initial fee. Afterwards I checked the company's reviews and saw so many negative ones. I emailed customer service to cancel my account. It was a holiday weekend, so no one got back to me until Monday and said I needed to talk to customer service. She informed me that I would need to pay $400, the rest of the initial fee since I was cancelling.

White Knight Pest Control was bad on multiple fronts. Their customer service was terrible to work with. When I wanted to cancel, I had to talk to customer advocate and it took many calls to get through to them. Finally, they canceled the account but told me that I had to pay for my last service despite not having it done ($139, they reduced it to $99) because I didn't cancel within 30 days.

They damaged my inside flooring in a mew home. Had to have a professional cleaning company come to repair. The toe step in my master was also damaged and had to be repaired; due to surgery this was delayed. I mentioned cancelling and they called me back-to-back every day. I told them they owed me money for the damage to my home. The people would visit and spray wildly not to mention they did not check the rat box or the termite box. Immature company as well as staff. Speak to different people to no avail. You speak to someone and 2 minutes later you get an email stating they tried calling you. 5 minutes after they service, they want a payment; never giving you time to inspect the lack of service received. I will not cancel a contract when they owe me money and no amount of harassment will force me to do so, to date I owe them, no balance on services.

I have reported them to our consumer protection agency with my state. Nice guy came to the door. Asked him if he saw the no soliciting sign and he admitted he had. Only reason I agreed to give them a try is that I had a previous pest control company that I had gotten the same way and they were legit and did a decent job. We even talked about the 3 day right of refusal. No mention if I canceled, I would have to pay the 'difference' between the regular and discounted price. I signed on his phone. Received the contract to my email and saw the language-did not approve. They texted a audio/video contract, which I did not complete. Texted him to cancel. He practically begged me to give it a try that I wouldn't be disappointed.

This company has sales people that misrepresent their services and tell you that you can cancel at anytime if you are not happy with their services. The catch is they charge you a $200.00 termination fee. Be very careful of the contract that you sign.

Predatory Sales Practices and Poor Service Quality: The salesperson was extremely aggressive and refused to accept "no" for an answer. They made false promises about services they don't actually provide, claiming they would use specialized products to penetrate my lawn for bug removal, spray plants, and treat eaves. They also boasted about using an exclusive new product that supposedly outperforms all competitors - none of which turned out to be true.

I am fed up with this company. After 3 no shows. I have decided to cancel. I was told my account was closed. I would get a confirmation text it never came two days later. I get a text saying that I owed 96 dollars. Because I didn't give 30 days notice. Nothing of the fee was mentioned during my phone call to cancel. Every time I call am never able to speak to the person over cancelations. I tried to cancel 3 months ago but was told I couldn't unless. I had one more service. Which was ended up being a no show. Even when I called that morning to confirm that someone was going to come.

Beware. Scammers and liars. The sales people will sell you a dream and then it’s nothing like that in reality. Bait and switch, “gotcha” tactics. Will be taking legal action if they do not terminate our contract without penalty. We have only had one service and that’s where we discovered they were frauds. The salesperson Eli ** was a seemingly sweet kid but does not realize you can’t blatantly lie to get a sale. He said our neighbor uses them (confirmed he doesn’t), he somehow had the authority to reduce our cancellation fee to $100 (he doesn’t and they aren’t honoring that), he said unlike other companies they service my car engine for pests, our skylights, the gardens, the garage, they use a special tool to service the crawl spaces and charged us extra (they don’t on any of these points for liability reasons or just had NO idea what we were talking about when referencing everything Eli sold us).

Spoke with the representative name Mona and her manager Emily. Extremely unprofessional and untrained to be in customer service. I hope the company pull up the recording between 9:02 am - 9:20 am on 5/17/2025 for their training. They have such a difficult process to just cancel the service. I’ve already reached out to them more than 3 times for this request. Still waiting for their customer activate department to call back.

Review Title: Disappointed and Misled – A Warning About White Knight Pest Control. I feel obligated to share my experience with White Knight Pest Control to warn others about what I believe are highly questionable business practices. What seemed like a convenient, affordable service turned into a frustrating and costly lesson.

Signed up with White Knight, was dissatisfied with the products used (carcinogenic), and then spent weeks trying to cancel them even though I provided a written cancellation request within 24-hours of signing up. Highly recommend people don't use their service with so many better options in the market.