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Whirlpool Washing Machines Reviews

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About Whirlpool Washing Machines

Whirlpool Air Conditioners produces a range of air conditioning units for home and commercial use. The company offers window, portable and split systems. Whirlpool’s goal is to provide effective cooling solutions that enhance indoor comfort.

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Pros
  • High capacity for large loads
  • Energy-efficient operation
  • User-friendly controls
  • Durable construction
Cons
  • Frequent mechanical issues
  • High repair costs
  • Poor customer service experience

Whirlpool Washing Machines Reviews

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    Page 16 Reviews 2030 - 2180
    Price

    Reviewed July 11, 2013

    Whirlpool Duet HT - The clothes that I wash in here smell like mildew... Maybe that is because the front rubber is all slimy with mold. I leave the door open to air it out, and I clean it with vinegar, bleach, and expensive washer cleaners, to no avail. I have even tried to scrub the rubber part, but it doesn't come clean. I have had to repair this thing 2x. Very costly. I hate this piece of junk and wish I had my top-loading machine back, or at least one that doesn't make my clothes smell dirtier than when they went in. I cannot afford to replace the thing, as it still makes an attempt at sloshing the water and soap around.

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    Reviewed July 10, 2013

    The washer began to start making noises as if coins were in it or plastic breaking every time I wash. Also, it does not wring clothes out good and clean well. I have Whirlpool Cabrio.

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    Staff

    Reviewed July 8, 2013

    We bought this washer (Whirlpool Cabrio) a couple of years ago. First, we noticed a moldy/old smell (which we blamed on our dog). So, we bought plug-ins to freshen the laundry room. Then, my husband began complaining of holes in his shirts. Soon after, my daughters and I have had our clothes ruined by this washer. Many of our shirts and underwear are ruined because the washer tears holes in clothes. Then of course there are the wrinkles that never iron out! We complained to Lowe’s and they told us they had received no complaints and that our problem didn't sound like a "washer problem." Unfortunately, we didn't buy a warranty because we trusted the Whirlpool brand. I got online today to see if anyone else had experience these same problems... and YES they have!! So, next step is to see what Whirlpool can do. From what I have read, they don't seem very helpful.

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed July 5, 2013

    Whirlpool duet steam
    model: WFW9750WW00

    Serial: CSY3601165

    Please see attached the pictures of our washer that was purchased without a top counter balance from HH Gregg in May of 2010. We were told by the extended warranty technician when he came to diagnose the machine on 6/24/13 that the bearing and basket were bad. He ordered the parts and returned on 7/2 to repair the machine. Upon taking it apart, he discovered the top counter balance was missing and was the reason that the bearing and other parts had failed.

    I will include pictures of the plastic that the counter balance should have been attached to. You can see there are no screw holes or scuffs on the plastic. It was suggested by one of the customer service agents, Kitty in TN, that we remove the counter balance. Per Kitty, "Because had it come from the factory like that, it would have walked all over the laundry room and not worked right since the first day." Honestly, we have scuffs all over our walls and my husband just thought the legs needed adjusted or it wasn't sitting properly on the pedestal. We have never owned a front load washer, so we didn't know what to expect. The washer sits in a very tight space under the cabinets, but will walk in the middle of the floor especially before we installed the pedestal.

    The top counter balance was ordered on 7/2 and we were told it would arrive and be installed today. The technician called me at 10:55AM today and stated the package had not arrived. We are asking Whirlpool for a replacement washer as the one we purchased brand new came from the factory defective. We have been told a solid NO. Upon further inspection of the machine while taking pictures, I noticed that the bottom counter balance is cracked clear through as well. I'm attaching pictures of that. I did speak with Laticia in MI. She was VERY nice and more empathetic than the other 6 or so people we have spoken with at Whirlpool customer service. She was professional, helpful and I hope who Whirlpool would want representing their company and brand.

    We feel Whirlpool sold us a faulty machine and they should replace it. We have been told by them that they are sending the parts as a GOODWILL gesture, and will have the parts installed. Now after the whole inside of it is shot and possibly the motor and boards, that's awesome. We are now an LG/Samsung family. This was our 3rd and last set of appliances from Whirlpool. When the rest of these die, we will replace with another brand.

    How sad that what once was a great company, and I grew up with my mom and grandma thinking there was no other brand to use beside Whirlpool, now we are left washerless for 3 weeks. They refuse to stand behind a mistake that was made in the factory. I've read these are made in Germany. Maybe Whirlpool needs to bring jobs back to the US and improve their quality control.

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    Reviewed July 4, 2013

    My Whirlpool Cabrio washing machine. f1 keeps showing up on washer on. Shuts off again and again.

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    Reviewed July 4, 2013

    We have had the Whirlpool Cabrio washer and dryer for 4 years now. Let me start off by saying the first 6 months was wonderful. Then after that, the machines were breaking down every time we turned around at the worst times. With 2 adults and 4 children, you see my point. We have had a repairman at our house to fix these machines 6 times and now, we are getting a code on our washer that is F1. Looking up codes online shows to be the computer system of the machine and a $400-$600 repair, might I add. Please save your money and buy a better and more dependable set than Whirlpool. Washers and dryers used to last 20-25 years, or so my parents' and grandparents' did. All of the manufacturers are building cheap junk so we can buy them more often.

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    Price

    Reviewed June 30, 2013

    The Whirlpool duet model wfw9150ww01 washing machine is a piece junk. After using it for two years, the bearing has gone out on it and it sounds like a freight train. It will cost $600 to repair it. We only paid $575 for it. What a rip off. Whirlpool makes junk only. Buy something else.

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    Customer ServiceStaff

    Reviewed June 29, 2013

    The washing machine (WFS10055CD) was working fine until two months after the warranty period...It worked the night before, but in the morning, there were no lights. I emailed Whirlpool, but I received no reply. So, I called their number to ask if they would honor their faulty product JUST out of warranty...They wouldn't accept this...I live in an area with no service agents for them so I would also require freight costs of 1,000 km away...I have had an electrician examine the unit to find it may be the control panel/mother board...seems funny many issues with Whirlpool machines JUST out of warranty!!!

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    Price

    Reviewed June 29, 2013

    It's a piece of junk. The only time it will finish a wash and spin dry is when it is empty. Otherwise, it stops and lists an unbalanced error code. I opened up the service panels and found no broken hangers or clothes. There’s no way to bypass the system. I have read of similar issues and of course, it's just out of warranty. I assumed the warranty was like other brands but it’s much shorter. What to do? Purchase a washer with dials and not a "brain"; it will last years. Note that the models without a "brain" cost far less.

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    Reviewed June 28, 2013

    I purchased a Whirlpool catnip washer from Brandsmart in August of 2010. It worked fairly well, but would sometimes need for clothes to be rearranged in order for the spin cycle to complete. In June of 2013, it started to not wring the clothes out completely. It then stopped working. I called a repairman and got an estimate of $550 dollars, but I paid $578 for it.

    I called Whirlpool and spoke to the supervisor of the consumer concern team. She offered me a fifty percent discount on the parts for the repair. I checked the web to see if anyone else had any problems with this product and found several. I suggest you do your homework before purchasing a Whirlpool washer. I was positive they would do more, since it’s such a prestigious company.

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    Customer ServicePrice

    Reviewed June 28, 2013

    We purchased the Whirlpool Duet Sport matching washer and dryer new in 2006 from a local appliance store. The washer was around $1,000. The salesman sold us on the load capacity, telling us it can wash 15 pairs of jeans. We don't overload it, mostly because it's a high-efficiency washer and doesn't use much water (I'm still trying to figure out the concept of how can you clean a whole load of laundry with a little bit of water). It's very quiet, but the cycles take longer than standard washers.

    Also, you must use very little soap (too much soap will cause the washer to stop and display an error code, which you'll have to call a technician to come and reset). It is now 2013, and the washer started thumping during a cycle and there was a burning rubber smell. We called an appliance repairman who gave us an estimate for repair of $800 to $900 (for a bad bearing/bearing casing and inner basket). I'm sure that there was quite a markup on those parts! It seems to me that the older non-efficient washers lasted longer than 7 years, and certainly didn't cost $1,000 when new.

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    Reviewed June 27, 2013

    I purchased a Whirlpool CABRIO H2Low top load washing machine approximately 12-15 months ago from Lowe's in Columbus, GA. I have been very dissatisfied with it from the beginning. I contacted Lowe's and discussed the machine and expressed my complaints. I realize that it has a sensor and fills the machine with the amount of water according to the weight of the clothes but have found that regardless of what cycle I place the machine in, it doesn't place over 2 inches of water in the machine. It does not clean the linens, under garments or any type clothes. In fact, it has ruined my designer clothes. It is impossible to get the wrinkles out with an iron. I'm very disappointed in the service we have received with this washer.

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    Price

    Reviewed June 25, 2013

    Whirlpool Cabrio - 6 Big Problems: I don't write bad reviews on anything but in this case, I feel I have to warn potential buyers. I've owned this washer for more than 4 years. Here are the problems: 1) This washer TEARS HOLES in my towels; 2) It SHREDS some clothes; 3) Loads are UNBALANCED every time I use it, regardless of load type or size; 4) Very LOUD when running. My neighbors can hear it and they are 150 feet behind us. It sounds like someone is pounding on the walls of my house. BOOM! BOOM! BOOM! I haven't seen it, but I believe it might actually be jumping off the floor; 5) It's NOT High Capacity as advertised. Sure, the drum is big, but you can't put much more than a tiny load in it. If you try a larger load, the clothes don't get cleaned; and 6) Whirlpool won't do a darn thing about it. They don't care about the buyer or their own reputation.

    Our family grew and I thought we needed a larger washer. I foolishly replaced a ten-year old, $300 standard top-loading GE washer that never had a problem, with this expensive **. The GE had a drum that was about 1/2 the size and it washed MORE clothes! The GE never damaged any clothes and it wasn't ridiculously loud like this one. I regret ever buying this expensive washer and I will never again buy a Whirlpool product.

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    Price

    Reviewed June 22, 2013

    I purchased the Whirlpool Cabrio (wtw6600sw2) about five years ago. Last year, the motherboard had to be replaced. This year, it started to have load balance issues on the spin cycle; in other words, it won't spin without sounding like it's going to tear itself apart. It cost $75 to have someone look at it, and to fix it will cost almost $400, and what's next? I spent a lot of money for this machine, and Whirlpool's answer was to offer me a discount to purchase a new Whirlpool. I called Whirlpool and my model does not have a recall, but models with same problems have been recalled. I will never buy a Whirlpool again!!!

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    Punctuality & Speed

    Reviewed June 21, 2013

    At the end of year one, the lid on our Cabrio 7800 series broke. The lid was replaced, at our cost, because it happened 18 days after the 1-year warranty expired. We even asked for an appeal since the warranty had expired so recently. Of course, Whirlpool said no. Now 8 months later, our lid is broken again. During the first broken lid fiasco, my husband went to Lowe's just to check out the lid on the Cabrio floor model. He found that just 1 short year later, the design of the lid had been changed. Hmm, wonder why?! Still there is no recall. Has anyone else had any luck? Thanks for any info!

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    Reliability

    Reviewed June 17, 2013

    Whirlpool washer cabrio WTW7800X - Lid broke for the second time in less than a year. It is a defective part. Whirlpool should recall it. I will never buy Whirlpool again. The lid costs more than $200 + labor to replace.

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    Reliability

    Reviewed June 12, 2013

    I purchased this washer model WTW4950XW0 new. Within 6 months, it stopped spinning and was repaired under warranty. The spin actuator was defective. Great. A few months later, it stopped spinning, repaired under warranty and the spin actuator was bad. A few months later it stopped spinning, repaired under warranty, and the actuator was bad. Great. Another few months it stopped spinning again. This time, Whirlpool sent someone to repair it, another bad spin actuator. This time we had to pay for the part. So now that we are completely on our own, it stopped spinning yet again. Let me guess. The spin actuator is bad!!! Incredible. What a piece of crap. This washer was never used heavily.

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    Staff

    Reviewed June 11, 2013

    Whirlpool Dryer Model #108409 - This dryer has given me problems within a year of purchasing it. I thought that I was investing into a good product by paying more money, $1677 to be exact. Technicians have been to my house on three different occasions and yesterday the repairman wrote that the dryer in not repairable. Badcock Furniture store in Hinesville, Georgia said that they can do nothing. BWG, who is responsible for the warranty, wants to charge me to have it repaired even against the report of the repairman saying it's non repairable. VERY FRUSTRATED WITH WHIRLPOOL... I will never by another Whirlpool product. I bought this product in April of 2012 and it did not make one year before it started giving us problems. The repairman also said that the dryer was probably dropped in transporting it and it could not be detected from just looking from the front view.

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    Reviewed June 9, 2013

    This piece of junk just broke down not even one year after the purchase. Every singe Whirlpool washing machine has broken one way or another. This one will set the wash time for 57 minutes, and exactly 24 minutes left in the cycler, you hear this big crash and then everything stops. Another dumb thing about this piece of crap is that when the problem happens, the POS keeps the lid locked so that you can't tell what the problem is. What morons would put a lock on the lid? It's not like someone's going to take a jacuzzi bath!

    Restarted the POS again, and exactly 24 minutes left on the wash cycle, there was another crash. Both times, exactly 24 minutes. NEVER BUY FROM WHIRLPOOL!

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    Customer ServicePunctuality & SpeedEase of Use

    Reviewed June 8, 2013

    I am waiting for the third repair on my front-load washer. I purchased them a year ago and was very satisfied with the ease of use. But in April of this year, the E2F3 started flashing up after I put in a load of clothes. I called the repair line and they sent a guy to check it. Determining it was a sensor, I waited three days for the repair. Then, almost two months later, now, it did this again. He called WP and they said to replace the sensor again. I waited two days for the repair. Before he left, he started the washer to run through the cycle - no problem. I then put in a small load of clothes, and almost immediately, the washer stopped and the E2F3 was flashing again. I called for a repair, and am again waiting (without a washer) for the repairman to come back on Tuesday!!!

    Today is Friday. I have been four weeks almost without a washer this year. That's also the $20 I have spent this last week to wash clothes at the laundromat, not to mention the frustration of waiting for the warranty line to pick up and the hassle of having someone here when the repairman comes. I am glad I purchased an extended warranty for this product, but Whirlpool should make their products to last!

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    Reviewed June 8, 2013

    Our Whirlpool Cabrio Washer is barely over one year old, and it's getting increasingly louder (I can't hear the TV in the other room). I researched this issue and found this is a common problem with the upper and lower bearings. Check it out on YouTube; it's easy to find. Whirlpool should buy these back! Is anyone aware of a class action lawsuit against Whirlpool regarding these pieces of junk?

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    Price

    Reviewed June 6, 2013

    I purchased the Whirlpool Cabrio about five years ago. Last year, the motherboard had to be replaced. This year, it started load balance issues on the spin cycle; in other words, it won't spin without sounding like it's going to tear itself apart. It cost $100 to have someone look at it, and was going to cost almost $400 to repair, and what's next? I spent a lot of money for this machine, and Whirlpool's answer was to offer me a discount to purchase a new Whirlpool. Do I have "Stupid" tattooed on my forehead? I will never buy a Whirlpool again!!!

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    Reviewed June 5, 2013

    We bought the Whirlpool Duet set for $1,000 18 months ago. About four months ago, it started shredding our clothes. I would get them out with holes in them, but there was nothing sharp in the washer. Then the grey outside seal started deteriorating and getting tiny balls of rubber all over my clothes, ruining several white shirts. It always smells like mold. I just went to get my clothes out of it to find out it leaked water all over with that disintegrated rubber from the seal. The seal had completely ripped from the top to the bottom drain for no apparent reason. Now we are replacing the below. We JUST paid it off this month. It is crazy, it is already breaking!

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    Price

    Reviewed June 5, 2013

    I purchased the front load washer 4 years ago and the board went bad in 2 years. It costs more to fix it than the washer is worth. Stupidly, I purchased the top loading Cabrio and it has gone downhill from there. Has always sounded like a jet taking off in the spin cycle. Then 18 months into the purchase, it started with grinding noises and load balance issues on the spin cycle. Seems like they have a lot of issues with these Cabrios. Spent a lot of money for nothing. I will never buy a Whirlpool again!!!

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed June 3, 2013

    I purchased Whirlpool washer in 12/2011. Immediately, I noticed the noise and called service. It was a whistling noise. The clerk told me nothing was in the manual and it would cost $65 to have a tech come out. He advised me to wait until it was louder and more consistent. I called again when it was. Gear case was replaced on 5/2/2012 five months after purchasing the machine. I called Whirlpool again in 5/2013 - same problem. I was told the diagnostic call would be $95, labor which is extended for a major job is $85 and the part would be $290. It would cost $470 to repair as the gear case was guaranteed for only three months.

    This machine is a lemon since the gear case is now shot again prior to the machine being 1-1/2 yrs. old. I called Whirlpool and spoke to Amy (Esc. Sup.) who advised they would replace the part only. The appointment was scheduled; the tech came, did diagnostics reading a manual and said the gear case is shot. I inquired, "Well, you are going to fix it today right?" The reply was, "Oh no, it has to be ordered and it's a two-man job." When I arranged for this appointment, this was clearly explained and what I was expecting, two men and the part to be replaced with them.

    Now it's a five-day wait to get the part and then a scheduling issue when they could do it. This machine is a lemon and I'd like to have the machine replaced or my money refunded. This is a runaround, scheduling the appointment and having someone show up with the manual and having no parts and not knowing that it was the part which broke again from previously being replaced.

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    Customer Service

    Reviewed June 1, 2013

    After almost 5 years of satisfactory performance, our $1200 Whirlpool Duet washing machine WFW9400SU1 requires repairs costing over $1100. Similar to another complaint listed, some parts rusted out, leading to extensive damage during use, which we realized only after the spin cycle became incredibly loud. Now the entire gut of the machine (bearing, drum, arm, casing, etc.) needs to be replaced - $900 parts and $200 labor. I trust my repairman (who said they'd seen this type of problem before with Whirlpool) especially because he recommended buying a new machine instead. I called Whirlpool, and they said they could do nothing for me which made me very angry. This is a mechanical problem that could have been avoided by using proper materials. Whatever happened to the washing machines that would last 15-20 years?

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    Price

    Reviewed June 1, 2013

    We purchased the washing machine on February 2, 2013 and initially noticed that some of the clothes were still dry when the complete load was over. Meaning that I am not saving water cost because I then have to rewash the clothes and pre-scrub the clothes. Then a little over a year later, the machine is making this extremely loud piercing noise when spinning. The cost to replace the part is $250.00+ the repairman's fee. Whirlpool says there is nothing they will do. From reading the other reviews, this is really sad because of the numerous people having the same issueS with a capital S. I definitely would support a class action suit.

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    Reviewed May 31, 2013

    My Whirlpool dishwasher is not old. It has hardly been used, and the "board" is bad. My washing machine, a duet, is not old, and the knob to turn it on broke. I am returning the knob to Whirlpool. Perhaps they can duct tape it and make it work on another machine and make big dollars on someone else that buys their junk. This is the LAST piece of junk that I will ever buy with a Whirpool name on it.

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    Reviewed May 31, 2013

    We purchased a Whirlpool Duet machine in September 2010. About a year ago, I started noticing tears and stains on clothing. Luckily, it was always on a washcloth or blanket, nothing special. Last week, it tore a 3-inch hole in my good jacket. I was not happy! My husband and I checked inside the drum and all around the seal. Neither of us found any rough edges. I thought if I called Whirlpool, they might have had a recall. They assured they had never heard of this problem. REALLY!!! Just look at all these e-mail complaints. Back to the old top loading - basic wash machine. Definitely not a Whirlpool!!!

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    Customer Service

    Reviewed May 30, 2013

    The washer started to show error code for the door and washer would not restart. After removing the top of the washer and checking the door switch to see if there was a loose wire, I traced the wire back to the micro control unit, and upon inspection of the micro control unit, I found that the terminal that the door switch wire was attached to was loose and not making contact with circuit board.

    Although the washer is out of warranty being 7 years old, this is clearly not a part that is subject to wear and tear. The part was clearly manufactured poorly. I looked on the internet to purchase a new part but it seems that all micro control units are out of stock. This makes me wonder if one should start a class action suit as my part could be one of hundreds that was poorly manufactured. I called Whirlpool to see if they would send me another part to replace the bad unit but they said that because the washer was out of warranty, they could not help.

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    Customer ServiceStaff

    Reviewed May 30, 2013

    I have had a Duet for 3 years. Within the first year, leaking and loud roaring noises. Tech came out and said that was normal. They used a material to cushion the noise on the panel. Then the next call replaced water pump and then seal. Then they said the tub need glued. Guess what, leaking is worse than before. I'm waiting to hear back from them. The last tech told us to carry the extra warranty. It was a lemon. Nice to know.

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    Price

    Reviewed May 29, 2013

    Whirlpool Cabrio top loading washer model WTW6800WW1 - I bought this washer 3 years ago. It cost me about $900. It has become very loud. I had the repairman here yesterday fixing my dryer. When he heard the washer, he told me the bearings are gone and it's just a matter of time before the machine dies. To fix it involves a total rebuild of the motor, about $600! WTF! This is my 3rd washer in 19 years. There is something seriously wrong with appliance manufacturers. They no longer care about their reputations, and just produce crap! Expensive crap! Needless to say, I am now shopping for our 4th machine, which will be a Speedqueen basic washer with a 3-year warranty!

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    Reviewed May 29, 2013

    Whirlpool Cabrio washer - Do not buy this washer. I have never placed a comment on the web before, but after reading about the same problems over and over, there should be a class action suit. The spin cycle will not balance. You have to stand over the washer and readjust the laundry. I called Whirlpool and I was told to unplug unit for 5 mins. This is a $800 washer that lasted about 2 years.

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    Punctuality & Speed

    Reviewed May 26, 2013

    Whirlpool cabrio wtw7800xwo - During the 12th month of the use of this washer, the lid broke. I called Whirlpool to schedule a repair on it. I got someone here to repair it, and it was 7 days over the 1 year warranty. I don’t think this is fair when they sent the repair guy out too late when I scheduled this right before the 1 year was up. I came about looking this up online, and I find I’m not the only one with a 1 year lid. My next washer will be a 1980's built to last. This was the worst $1,100 I ever spent. I had to choose 1 star. Wish it had a choice of - ★★★★★.

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    Reviewed May 25, 2013

    We purchased our first front-loader washing machine (Whirlpool Duet WFW9250WW00) just over two years ago. Since we purchased it, it has torn clothes and we have replaced the drum baffles twice (this would be the third time, but we are throwing the washer out), the drum seals twice (another place clothes can get caught). I had adjusted my washing (maybe I overfilled the washer, maybe I was using the wrong spinning speed), but every so often clothing would come out with holes or torn. The drum baffles must come loose before they come out, and clothing can get caught underneath them (I think that is where the tears occur). It has happened at least once a month and I had spent a fair amount of time trying to figure out where the clothes got caught and torn.

    Many people complain about bad smells from the washers (which I never had - I like the Tide with Febreeze detergent and every so often clean it with bleach or Affresh), but never torn clothing. I would really like to use a front-loading washing machine, but we are going back to the top loader - we cannot afford the clothing tears. I have seen that many people replace baffles (not many speak of clothing tears) and maybe in the future this problem will be addressed. But in the meantime, I would stay away from Whirlpool front-end washers. (GE makes some nice top loaders - and in 40 years of washing clothes and only owning two other washers, I have always thought washers to be an appliance that would last 15 years or longer with very little maintenance or trouble). I believe that I really tried to make this washing machine work out, but it got to the point where my husband did not want to wash baseball uniforms and other irreplaceable clothing in our washer.

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    Customer ServicePrice

    Reviewed May 23, 2013

    In 2005, I purchased a Whirlpool front-loading automatic washer for $700 plus. The machine had to have repairs on it several times at my expense. Then in 2010, I had to replace it and spent another $700 plus on the same type of washing machine. Whirlpool would only discount $100 of the cost. The second machine three years later is now also needing repairs. I spent a total of over $1,400 in 7 years on two washing machines not including repairs and parts. It also took forever to find the parts, so I went without use of a washer for one month. I called customer service and said they couldn't do anything for me the second time around with them. I will never buy another Whirlpool ever! You would think a company would care about their customers but they don't. They make their stuff cheap and charge an outrageous price.

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    Customer Service

    Reviewed May 17, 2013

    On 12/31/2009, I purchased a Whirlpool Cabrio, model# WTW6800WW1. I was excited as we have never spent that kind of money on a washer. We felt as though we had purchased a higher end washer and would have it for years to come. Wrong! About one year in to its use, I began to think it was getting louder during the spin cycles. I thought I was just being critical and it was just my sensitive ears. Now just past the two-year mark, I know it was not me. It’s the POS washer. It is so incredibly loud, not that you cannot be in the same room as it is during the washing time especially the spin cycle. In its defense, my clothes got cleaned.

    However, I know that the bearing is eventually going to give out and I will have a mandatory repair on my hands or have to pay someone to fix it. Either way, it’s a lot of time and a lot of money to fix a two-year old washer that should not need to be fixed. I attempted at getting Whirlpool to stand behind their product. No chance, no way. Good luck with that. Their washers last about 2-3 years. I will never purchase another Whirlpool product. This is a horrible product which is matched by their horrible customer service.

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    Reviewed May 11, 2013

    Most of my appliances are Whirlpool - dishwasher, refrigerator, clothed dryer and the Cabrio washer. The washer before this one, I had it for over 10 years and replaced it because of rust (that's another problem with Whirlpool - rust). Now the Cabrio hasn't got all kinds of problems - UL, F1 and jumping. The serviceman asked me for $450 for repair; it included a set of springs for the drum, a new electronic board and a 30-day warranty on parts and labor. I'm better off buying a new one (I can't afford at this moment). My wife is scared of the darn thing and refuse to use it so now I have the job of washing and standing guard to make sure the washer doesn't leave the garage. Thank you, Whirlpool - and my refrigerator works fine all rusted.

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    Price

    Reviewed May 11, 2013

    I purchased a Cabrio washer and dryer in 2011 and sold it in 2012 for half the price. I was tired of my clothes not being cleaned. My husband and I work in an office environment so our clothes do not get real dirty. On the other hand, we do work around the house and garden. When I put black pants in the washer, then take them out, they look clean because the mud is still wet. When I take them out of the dryer, it is dry mud. I called the company and they said get someone in our area to come in and see if anything is wrong. Yep, they came in, charged me $150 and said that nothing is wrong; they cannot find one thing wrong. I used the washer for about another 6 months and thought, "This is crazy! My towels, bedding, nothing is clean." I then sold it for half price and I am now using a totally different brand. I will never purchase a Whirlpool again!

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    Price

    Reviewed May 8, 2013

    Whirlpool Cabrio WTW5600XW - Bought the washer/dryer set on May 13, 2011. The dryer has not given me any trouble. The washer on the other hand has been awful! From the very beginning, I noticed the washer was not getting my family's clothes clean! If one of my children had gotten anything at all on their clothes, I would have to wash about 5 items of clothing to even have a chance to get it clean! Doing this did not always work! I usually send my really dirty clothes to my mother for her to wash in her old style washing machine with an actual agitator! They always came out clean when she washed them!

    Also, please do not attempt to wash comforters, sheets or any bedding in this washing machine. It does not clean them! When you take them out, they smell worse than when you washed them and have wet and dry spots all over! Oh, and they are still dirty! It is now May 8, 2013 and my washing machine does not wash or agitate anymore! I called Whirlpool and they can only offer 2 options. A repairman for Whirlpool in my area will come out for $129 to diagnose what is wrong. This price does not include parts or labor! My other option is a flat $300 where this will pay for everything along with a 1 year extended warranty. So with the $300 option, this will put me paying about $1,000 for my washing machine!

    This is ridiculous. My washing machine is only 2 years old. I should not have to be repairing already! Do not buy this washing machine. If you do, definitely purchase the extended warranty and be ready to use it!

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    Reviewed May 6, 2013

    I don't like the sensing feature that takes away my choice of water level control. I don't like the locking lid. It doesn't clean the heavily soiled clothes and I have to wash them twice because of the low water level. When the water is running in during the spin cycle, after the rinse cycle it washes away all the fabric softener. It takes longer from start to finish, so I don't see how it could be energy efficient. I don't like anything about the so-called energy efficient models. My opinion is they should not have changed from the old model. If it is not broken, don't try to fix it! I will never buy another Whirlpool product unless I see some significant improvements.

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    Customer Service

    Reviewed April 29, 2013

    About five years ago, I purchased a top load Whirlpool Cabrio washer and matching dryer. For the past couple of years or so, this washer gets out of balance every spin cycle. It sounds like a mac truck running through my house. At this time, I do not have $300-$400 to buy a warranty when I feel that this problem is so widespread (via internet complaints) that Whirlpool should fix this problem. I replaced a perfectly working 13-year old Maytag washer simply because my dryer went out. I have contacted customer service with no results. I recommended this washer to my neighbor about a couple of years ago and now I am sorry I did.

    Little did I know that three years in there would have to be a repair. As you know, this isn't a bottom of the line cheap washer, therefore, I wouldn't expect it would be acting like one after this period of time. I asked Dave who at Whirlpool cared and basically, he had no answer. I told him that I would expect a company as large as Whirlpool to have people who have the job of searching the internet to see what people are saying about the company and if they did, they would know this was a problem with these washers and would initiate some sort of recall. This is such a bone of contention at my house that I wish the thing would just die so I had to go buy another (and trust me it won't be a Whirlpool). But rather, I get to listen to my washer thrust throughout my house every load I do.

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    Reviewed April 26, 2013

    We purchased this washer in April two years ago. I have had service people out twice to replace the lid. Tonight, my husband comes into the kitchen with chunks of something that I could not readily identify. He tells me the entire frame holding the light has rusted out and that the light is hanging into the tub! I followed him into our air conditioned interior laundry room and placed my hand under the rim. It’s filled with rust and the light is dangling down into the tub!

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    Customer Service

    Reviewed April 24, 2013

    What happened to the Whirlpool Corporation that we grew up with? I purchased a Cabrio Washer on 8-29-11. Here it is, 4-24-13 and the transmission is shot. Two loads of clothes were ruined and sensors went bad. All in all, over $500 to repair it. I called the customer service line, what a joke - bad product and worse customer service. Not even and "I'm sorry." Well it is out from under warranty and when I buy something, I research it first, she said. Wow! Thanks Reena for all your care and concern. I don't know if I'll ever buy Whirlpool again.

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    Customer ServicePriceStaff

    Reviewed April 23, 2013

    Whirlpool Duet Washing Machine model WFW9150WW02 - This machine was purchased new in Sept. 2011 along with a brand new dryer. We started noticing a rumbling sound within the first year, but both machines did a fantastic job on the laundry. Then last week, the washing machine didn't spin out a load of laundry. We called the company and they scheduled a service visit through A&E Factory Service. The technician immediately diagnosed the problem as a bad bearing and said that he had seen the problem frequently with this model and put it down to a design defect. The bearing is housed in a stainless sheath protected by a rubber seal, but the seal lets water in, which rusts the bearing. The cost to repair it was over $700. He suggested I call WP and ask for a "concession," whereby the company would at least pick up all or part of the cost of parts.

    The service representative summarily dismissed the request, saying the company had no obligation to stand behind the product as the machine was out of warranty. I said that this was unacceptable. She was pleasant, but kept asking questions and putting me on hold. Ultimately, she said the same thing. Whirlpool was once a dependable name, no more.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 23, 2013

    Please read if you're thinking about buying from Whirlpool - the Whirlpool front loading washing machine. Hmm, where do I start? Oh yeah, it's a colossal piece of garbage. Four years ago my wife and I went shopping for a washer and dryer. We looked at quite a few and then we came across the Whirlpool front loading washer. Ah, the wave of the future. The end all solution to your washing needs. The best the market has to offer and at over $1,100, they should be. The salesman completely sold us on why we should spend a little extra for such a superior product. I thought, "I work hard. I don't make a ton of money, but this sounds like a long term, worthwhile investment. Wrap it up, the washer and dryer combo."

    Fast forward 4 years later. What's that awful clunking sound the washer is making? Oh, it's the drum. Maybe it's off center. I opened it up to find that the spider arm is broken. Isn't it only 4 years old? Surely they (Whirlpool) will fix this at no charge to the consumer because as I was told 4 years ago, this is the best technology. Now mind you, it's just my wife and me. She doesn't have to do laundry for 50 people or even 4 for that matter. Calling Whirlpool (ring, ring, ring. "Hello, this is Whirlpool"), I explained to them what the problem is and that we have only had this magnificent piece of gold for 4 years. "What can you do for me?" "Sorry sir, the machine is only warrantied for a year. You'll have to buy the $350 part to fix it."

    Reading between the lines, "You're screwed sucker. Thanks for the cash." Really, you're telling me that I spent almost $2,000 of my very hard earned money for a washer and dryer set, and after only 4 years of use you will not fix it? Allow me to paraphrase the reply in layman's terms. Nope, you're ** and thanks for the green. Here are my thoughts on Whirlpool. They are one of the worst companies out there for customer service. The front loading washing machine is a horrible product that should be pulled off the market and never be sold again.

    My experience with this company will never happen again because I will never ever buy another one of their products. So please, before you think about giving them your business by buying a front loading washing machine, think again. And remember this - I now have a $1,100 paperweight.

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    Customer Service

    Reviewed April 23, 2013

    My Cabrio is so loud on the spin cycle that you can hear it on the 2nd floor. Called their hotline and put on hold for 35 minutes - understandable with the quality. They referred me to the parts department (another 15 minute hold). Parts guy told me to go online and tell him the part number I need. Another 15-minute hold waiting for a supervisor. Oops, it's the call center. 12 minutes and I got a supervisor. She transferred me to parts department. Cabrio is at the curb for trash, pick up 4-year old machine.

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    Customer ServiceInstallation & SetupPrice

    Reviewed April 23, 2013

    We have an upscale HE front-loading Whirlpool washing machine that is a "lemon" (lemon in that it is not operational & repair parts/service expenses to date are approaching cost of new machine). The service company recommended by Whirlpool (Sears Holdings' A&E Factory Service) has not been able to repair our machine. Over many weeks, a variety of A&E technicians has ordered a variety of replacement parts, none of which has served to put Whirlpool's lemon machine back in sustained operation. We are in receipt of the latest recommended repair part, but we cannot get an expedited A&E service call to have it installed.

    As senior citizens in urban Los Angeles, we continue to be forced to use public laundromats. Whirlpool & Sears management have effectively walled themselves off from customer dialogue, so there is little we can do, except to wait and hope for the best. We are sad that Sears is gradually failing & that Whirlpool is weakening as well, but, without pride in product and service, it is difficult to envision the purchasing public supporting them into the future.

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    Price

    Reviewed April 21, 2013

    Whirlpool Cabrio washing machine - We purchased the (best name brand) from Get It Now and all we ever had was problems. We will fill the washer 1/2 full of clothes and the clothes on top would not even get wet. So we have to do it again, to make sure the rest of the clothes were washed. Many times there was white smudge marks on the clothes, sorta like powder (we use only liquid soap that you recommend). Today I washed a child’s bedspread for the 4th time because the stains would not come out (from a cookie). I had to turn the bedspread twice just to get it wet. I used bulk load and heavy duty load and it doesn't work. Your product is a very big disappointment for the price a person has to pay. I will recommend that no one purchase this product. Your people need to do further research on who this machine cleans clothes.

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    Staff

    Reviewed April 17, 2013

    The salesperson was great but we are not happy with our washer. We already had it swapped out once because of white spots showing up on our clothes. The only thing they could think of was that the bleach I used wasn't rinsing out completely so it showed up on our clothes. Recently, I washed a table runner by itself and it had some red in it. Now there are red spots on a couple of items that I washed after the runner. My husband just now asked why there were red spots on a shirt that he wears all the time. I explained. Also, we have had some white spots on clothes and I could scratch it out without leaving a permanent mark. We're no longer using bleach and we use only liquid detergent and all of it is HE. So I don't understand the machine. I hate it.

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    Reviewed April 10, 2013

    This machine is 18 months old. First it failed to drain (LD code). Ran diagnostics and found the drain pump ($60) failed. The Mexican part was replaced with an Italian part. Two weeks later, the infamous F1 code flashed - control board. I sourced a new one. I ran one load and another F1 code is flashing. These are $150 electronic parts. Fuhgetaboutit. I'm sending this ** to the dump and going back to electromechanical controls. I had a Maytag that lasted 15 years.

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    Customer Service

    Reviewed April 9, 2013

    We purchased a Whirlpool Duet Front Loading Washer and Dryer. The control panel on the washer went out in March. We called for a repair. The repairman came, told us we needed to replace the control panel and he would order it. My American Express was charged $389.91 on March 26th. I called today, April 9, asking about where the part was and when my machine would be repaired. I was told the part would not be available until July 11, 2013. I cannot believe that a company would expect a customer to wait nearly four months for a part as well as charge them for the parts and labor four months ahead of the part. When I called, I was first told that there were 15 parts in stock, but then was told that there were not any available to me. I have cancelled the service but it will take them three weeks to credit my card back for the part.

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    PriceStaff

    Reviewed April 7, 2013

    I purchased a Whirlpool washing machine (model: AW01D8810 S silver color) and a Whirlpool refrigerator (model: WBM329 TI) together from United Arab Emirates for Dhs 1999/- & Dhs 1199 /- respectively on 28 Jan. 2011. I sent this machine to my hometown (India) in the same packing and I used the washing machine only for three months and found a complaint. I informed this to service center in Trivandrum, Kerala. Their team came to my home and told me that warranty cannot be given as I purchased machine overseas. They added that the PCB for the machine is having complaint and they don't have stock in India. Also, the machine is no longer available in the factory. The Whirlpool company completely stopped manufacturing the abovementioned model.

    Again, I came to UAE and contacted GEC group of companies for the PCB part. I got a quotation for PCB Dhs 425/- but the items is ex-stock with them. The machine cost only Dhs 1999/- and if I spend Dh425/- only for PCB, and the machine is with me for the parts since one and half years. I don't know what to do. If I spend another Dhs 600 + this PCB cost then I'd rather go for another new branded washing machine. The model of machine is AWO1D8810S and serial no. is 12 nc 859247463000 003. Please advise what to do or if I can find the PCB in Kerala. What will be the cost? I am ready to pay the money for PCB but not for the above rates. Please advise, sir.

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    Customer ServiceStaff

    Reviewed April 3, 2013

    I bought my house brand new with all new Whirlpool Gold Series appliances. About a year and a half from purchase date, I started having issues with my fridge, then my dryer, then my washer, then my fridge again and that lasted about 5 months, then my microwave and my dishwasher. My microwave stopped working in January. It’s now April and I still do not have a new one. It keeps getting lost or shipped to the wrong address or something. Every time I call, the representatives don’t know how to look it up. I wind up on hold for at least 30 minutes, and I get transferred to at least 3 different people. I hope my last appliance doesn't break because I’m over Whirlpool, and I will never buy another appliance from them again.

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    Customer ServiceCoverage

    Reviewed April 2, 2013

    Extremely unsatisfied with their customer care. I purchased a washer and dryer 18 months ago and did not choose to purchase an extended warranty. I currently need a main control board replaced after the machine stopped spinning and draining. I hired a wonderful handyman, who originally suspected the lid--locking mechanism was the problem. When that was replaced and the machine still wasn't functioning, he determined the main control board needed replacing. This is a manufacturer defect and costs approximately $300 for the part, not including labor. Of course, my machine is no longer covered under the extremely limited manufacturer's warranty that only lasts for 12 months, so I am stuck picking up the bill.

    Once done with all the parts and labor, it's cheaper to buy a new washing machine especially because they still won't add a warranty to it after it's fixed. I think it's absurd that a manufacturer's defect isn't continually covered under warranty no matter how old the machine is. Customer service continued to tell me I should have wasted more money on a company that doesn't care about customer satisfaction and purchased an extended warranty originally. Horrible investment! Will never purchase Whirlpool appliances ever again!

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    Staff

    Reviewed April 1, 2013

    My elderly parents had everything they own destroyed in Hurricane Sandy. After rebuilding their home, the new Whirlpool washing machine was broken. Whirlpool refused to disconnect and remove the machine that was obviously broken before it arrived. This is something that no one should have to go through. It is appalling and bad business. Through the kindness of friends, we had several male friends help with the removal. Truly shocking, that this is how Whirlpool handled this situation.

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    Reviewed March 31, 2013

    This machine cannot handle washing jeans, towels, blankets, pillows or anything bulky or very small loads. The load becomes "ul" unbalanced almost every time I try to wash a load. It has never gotten things very clean.

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    Reviewed March 30, 2013

    Whirlpool Cabrio drain problem - I never had a washing machine that lets so much through to the drain pump. I replaced pump three times already. First of all, if you put anything with buttons in this machine, you can kiss it goodbye. This machine destroys clothes then lets buttons and coins and whatever through to destroy the fins on the discharge pump. When is the BBB going to do something about this consumer ripoff?

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    Customer Service

    Reviewed March 29, 2013

    Washing machine is only a few years old. Lid brackets are broken off; suspension is no good. Main CPU board is bad; unit will not level off. It can't be serviced. When I called Whirlpool Customer Service, they said that there are no recalls and no others with this problem. They are pretending that the complaints of others don't exist online. They said sorry but they can't do anything for me. I will never ever buy from or recommend them again. There should be a class action suit against them for selling this piece of garbage machine. P.S. They are still selling this machine. It should be illegal.

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    Reviewed March 29, 2013

    It knotted my clothes up and twisted them to the point that clothes are so badly out of shape, hems are pulled out and some clothing torn. We no longer use the washer. Also, a very bad film all over our clothing. I have just tonight contacted the Whirlpool company as I have made numerous complaints to the business where I bought it to no avail. The day after buying and using once, the store sent a repairman out and he said use it on delicate. I have done that with the same results. I bought my washer in December of 2011. I am hoping Whirlpool contacts me. If not, we can contact the state attorney general's office, Consumer Affairs and our main TV station to make complaints. I do not have photos as I did not know I would need them. I am giving Whirlpool a chance to respond in hopes that a remedy is available. Maybe as simple as replacing the agitation device.

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    Reviewed March 28, 2013

    My new washer quit working properly. It does not spin or wash properly.

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    Coverage

    Reviewed March 27, 2013

    I have had my Whirlpool W10280546B HE washer for 1 1/2 years. For the last year, I have had constant problems with the washer leaving a large amount of residue (in spots) all over my laundry. I have always run my washer as instructed, and I only used HE detergent in the correct amount. This residue appears to be fine lint, but may be lint combined with detergent.

    I have used the washing machine cleaning tablets and powders, but this has not helped at all. No one seems to have ever heard of this problem. I have to clean off these spots which cover approximately 1/3 of each article with every washing. The dryer helps get some of it off, but not nearly all of it. Any suggestions besides buying another washer of another brand after only 1 1/2 years?!

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    Reviewed March 27, 2013

    We've had our Whirlpool Cabrio washer and dryer just over a year. I like them both but then we are having problems with our lid. The first one cracked after 9 months and they replaced the lid. Two months later, the new one cracked and they replaced the hinges and lid again. I assure you we are very careful when lowering and lifting the lid. I do 80% and my husband does 20%, and we are very cautious of it especially after the second one broke. Now, I was just putting laundry in and the third one cracked while lifting the lid. There is obviously a problem, and I'm wondering if anyone else is having the same issues. Eventually, it will crack all the way through which will cause the glass to pop up and the lid won't lock. I will not buy anything with a glass lid again!

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    Customer Service

    Reviewed March 25, 2013

    My parents bought a Whirlpool washer machine and the machine was fine for the first two years, then water started leaking from the bottom of the machine and no one has yet to fix the problem! They have the worst customer service department. The A&E worker who came to my parents' house smelled, wasted a bunch of time working on the machine and didn't fix anything! The A&E worker visited my parents' house over 10 times and the problem still wasn't fixed! They (worker) have ordered parts after parts and still water keeps running from the bottom of the machine! Someone, please help and cut Whirlpool from the stores! I've spent almost a whole on the phone trying to help out my elderly parents! It's ** and a lot of headache! Never use Whirlpool; they're all crap!

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    Customer ServiceStaff

    Reviewed March 25, 2013

    I purchased a Whirlpool washer in 2010. It has started to rust. I called the customer services dept. They told me that there was nothing they could do about it because it was over a year old. I asked to be transferred to a supervisor. She told me the same thing. I told her that it's not as if I'm looking for a new washer. She said that there was nothing they could do; I had to pay for the repairs myself. I told her, "After spending almost $1,000 on a washer, I have to pay for the repairs?" She said, "Yes, ma'am." I asked if I could speak to someone over her. She said that she had to take down my name and number and someone would call me back in 24 hrs ... from the management team.

    She asked for my number and not my name and said someone would be calling back. I told her, "How are you going to forward the message without a name?" "Ma'am, I'm sorry. What's your name?" I doubt if anyone will be calling me back. Whirlpool customer service sucks! They don't know how to treat their customers. Watch out for the warranty. What they call a warranty is not.

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    Customer ServicePunctuality & Speed

    Reviewed March 25, 2013

    Cabrio Washing Machine - I purchased my washer and dryer in May of 2008. I had problems with sheets, towels and pants getting very twisted and tangled, but I just attributed that to a design flaw. My problems really began in January 2013 when loads were not level all the time. It didn't matter if it were 1 shirt or a load of towels; you had to stand by the machine and it took forever to finish a cycle.

    On 1/11/13, the first repair was the rods that kept the drum stable. $260.82 later, it worked again. On 2/16/13, the washer quit working. On 2/18/13, the repairman was back out. It needed a lid lock switch. It was $87.14 that time and he would be back when the part arrives ... There was still no washing machine. On 2/21/13, he returned with the lid switch and replaced it. That was $178.04 but wait, there were still other error codes so there was no working machine.

    I refuse to pay anymore as I now fear I will be buying a new machine after spending over $500 in less than 6 weeks, but Whirlpool did the right thing when I called and they agreed to repair the machine. They wanted a different company to come diagnose the problem (the machine gave an F50 and F51 error code to the repairman here on the 21st), so I have to wait for another repairman to come and look at the same codes flashing on the LED readout.

    On 3/1/13, the A&E repairman that Whirlpool sent out arrived at my house. I have been without a washer since the 16th of February. He diagnosed the problem and said that it is a $1,000 repair! I called Whirlpool and asked for a new machine, instead of throwing more money at this one. They informed me that if I didn't like their offer, they won't do anything then. I agreed to the repair.

    Parts started arriving at my house. On 3/13/13, another A&E repairman came out and started to fix the machine. He informed me that there was more wrong than the first guy thought, but he had the circuit boards so he would get it going. On 3/24/13, the washer quit working again and was flashing an F51 error code. This is the biggest piece of junk I have owned in my life. I have missed 5 half days of work since January and there is no end in sight. Why is Whirlpool allowed to get away with such an inferior machine?

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    Reviewed March 24, 2013

    I purchased the Whirlpool Cabrio washer and dryer in 2007. They have been the biggest pieces of junk. One year after my purchase, the water pump broke and had to be replaced for $100 and that is with my husband doing it. Then the dryer broke twice. Now, the washer is not spinning. He took it apart and I purchased $80 in parts. It still doesn't spin. He thinks the motor went and it gives a p50 code. This washer does make holes in your clothes. So many of my summer tops were ruined because of this washer. A friend has the same washer and she started getting the holes in the clothes, so that is how we figured it out.

    Today, I went and picked up a washer at my rental home, a GE that is 10 years old. My clothes never felt cleaner and it runs like a charm. That Cabrio always smelled like mildew because it seemed like all the water didn't drain out of it and it would sit in the bottom. What a shame. It's only 6 years old and I paid $800 for it and for parts. My husband can't wait to put it on the curb on garbage day. My friend warrantied hers and when the guy couldn't fix the problem, they gave her partial money back. At least she got something. These should be recalled and we should get partial money back depending on how old it is. I will tell everyone not buy these. They are the biggest pieces of junk!

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    Price

    Reviewed March 22, 2013

    I have a Whirlpool that is two years old and has hardly been used. No children and located in a vacation home. I recently started hearing a very loud banging noise and called a certified Whirlpool technician to fix the problem. When he looked at the machine, he told me the cost of the new bearing, tub and seal, plus labor and service call would cost close to $1,200 and that I should buy a new machine which was cheaper. When I questioned how this could happen to an almost brand new machine, he told me it happens all the time. I would never buy another Whirlpool again. I have never had this happen to my old, cheap General Electric which served me for almost 20 years.

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    Price

    Reviewed March 19, 2013

    We purchased a Whirlpool Cabrio Washer approximately 4 years ago thinking we were purchasing a top-of-the-line washer. The first year went great. I was very impressed with how it washed. My clothes came out cleaner than ever before; I loved it. But shortly after the warranty expired, one of the water pumps began leaking out all over the floor. We found out that a coin had passed through the barrel down into the pump and caused the plastic pump to crack with the high speed spin. We replaced that pump at a cost of over $100. We shopped around to find the part as reasonable as possible.

    The machine worked fine for about another 10 months, then it happened again. The new pump began spitting out water all over the floor. So again, we found another coin, another crack in the pump and again replaced it, another $100+. Finally, a third time, it was the same thing; the pump cracked due to a coin. This time, it was the pump on the opposite side, but still, water was all over the floor. This time, we ordered the part through Whirlpool and complained about this happening for a third time. My husband asked them about the "Lemon Law" and he was told that he would have had to purchase all of the pumps through Whirlpool. What does that have to do with it?

    We bought the pumps where we could afford them! The washer cost about $700 to begin with, and within 4 years, we've spent approx. $400 more? That's not the end of it though. Now we are hearing loud noises and there is water all over the floor again every time you wash. This time, it's not the pumps though. It appears that it has something to do with the bearings and maybe a seal somewhere around the barrel itself. But you can hear something knocking around - it sounds almost like a nut. We are going to call a local repairman to come and look at it tomorrow.

    This is just ridiculous. I feel like we've been completely duped over this purchase. The salesman talked this up like it was the cream of the crop and we've had nothing but problems. My last washing machine was a Kenmore and it lasted nearly 15 years and not once did I have to call a repairman or buy parts for it! Guess what I'm going to buy again? If Whirlpool would just acknowledge these problems and fix them for people, it might renew faith in your company. I know I don't know the inner workings of a washing machine, but it seems to me that a screen prior to the pumps to keep coins from entering the pumps would've been a very cheap fix to a huge problem.

    I also own the Cabrio dryer and have hated it since the day I got it. It never dry things with one cycle. I always have to run it a second time. Knock on wood though, I have never had any breakdowns with that. I can guarantee my next buy will not be Whirlpool, nor will I pick expensive models again. I bought the cheap stuff years ago and it lasted forever! I'm very nervous because I bought a Whirlpool fridge last year and I am praying I have no problems with that!

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    Reviewed March 14, 2013

    Thank God for this website and Frank of Dover (postings on Feb. 11, 2013 and Jan. 7, 2011). We just had exactly the same horrid experience with the lid on our Whirlpool Cabrio Washer WTW7800XW. Just as with Frank, our home warranty provider first accused us of abusing the machine. I merely printed out Frank's comments and description, whereupon the home warranty provider reluctantly agreed to replace the lid. We also bought an extra lid and are keeping it in our attic for the next failure. Do not purchase this washer!

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    Reviewed March 14, 2013

    It doesn’t drain and ties clothes in knots. Spots appear on clothes after washing completes. Clothes never get clean and always have an odor. This is the worst washing machine on the market.

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    Customer ServiceCoverage

    Reviewed March 11, 2013

    Whirlpool Cabrio Washing Machine - The washing machine "ate" a sock and it went into the water pump causing the machine to fail. I had to call repair service (3rd time since purchase date in Jan. 2011). So now, I must place socks in a zippered mesh bag to prevent this from happening again. I have never heard of this type of problem nor have I experienced it with prior washing machines. Once the sock was removed from the pump, the machine started working again, $140 repair costs. I'm glad I purchased extended warranty that covered the repairs.

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    Customer ServicePriceStaff

    Reviewed March 7, 2013

    On its 1st year, the water pump went out. It cost $200.00 to replace it. On its 2nd year, the circuit board went out, and it took $300.00+ to replace it. On its 5th year, the bearings went out and cost $250.00 to replace it. I bought this for $900.00, and I already have paid $750.00 plus the price of purchase which makes this washer $1,600.00. Whirlpool should compensate all of us who have worked hard and have purchased this product! I will never purchase from Whirlpool again. I can’t afford them. I should get a refund from Whirlpool. Don’t they care? Email me for these problems at **. I am so dissatisfied with this product.

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    Price

    Reviewed March 1, 2013

    We purchased a new Cabrio top loading washer in June of 2011 to replace a Maytag Neptune (thinking at the time that we'd gone as low as possible). We didn't abuse the machine. In fact, because it had a tempered glass lid (in a plastic frame), we were careful with the lid on the machine. It broke during a wash cycle. Because it's heavy, the lid has spring supports on both sides; these are stronger than the plastic frame and over time the frame will break, rendering the machine inoperable.

    The discounted price for a new lid is over $200, and Maytag (I mean Whirlpool) tells us that it lasted through the 365 day warranty, so the bill is on us. It may be green when it works, but taking 18 month appliances to the landfill is not very green. And others on the web report say that the lid only lasts a year or so. The ratings scale needs to have negative values. I'd give this appliance a -5.

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    Reviewed Feb. 25, 2013

    I purchased a Cabrio Platinum 4.6 top-loading washer with model number WTW8240YW0 in January of 2013. My machine has a consistent/re-occurring problem of not rinsing the clothes well. After multiple washings, including the extra rinse, my dark clothing still come out with lint, dog hair, dirt and white residue all over them. I have already checked to see if the hot/cold hoses might have been crossed. I also checked for water pressure to see if water is exiting the machine properly. It is still under warranty, and I have scheduled for a repairman. However, I will most likely return the washer to Lowes.

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    Staff

    Reviewed Feb. 22, 2013

    My agitator-free washer began tearing small holes in my clothing and sheets about one year after purchase. I contacted Whirlpool and they sent out a service person, who ran a diagnostic test on the washer and said it was fine and I should learn how to wash clothes and load the washer, etc. The barrel of this washer has little holes and I believe that when it spins the clothing, some pieces may stick in one of those holes causing tearing. The service person also told me that my clothes were old. I guess that means this washer is not for washing old clothing. The tears in my clothing are in places that are very unlikely to tear, like the back of my jeans behind the calf of a leg, about half way up from the ankle. There are holes in my tee shirts at the bottom of the back. Even if I were a smoker, which I am not, I would not likely burn holes in those areas. Whirlpool obviously does not want to accept responsibility for this problem, even though there are many other people having the same problem with this type of washer.

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    Reviewed Feb. 22, 2013

    This is the worst washing machine we have ever owned. We purchased the Whirlpool Cabrio washer and dryer set at Lowe’s in Loganville, GA on 04/11/2010. Today is 02/22/2013 and the transmission is shot in the washer. It began making an extremely loud and terrible noise during the rinse and spin cycle. We called a local and trusted appliance repairman, and after his diagnosis including estimate to repair the washer, it totaled over $525.00. This is a terrible washer. I will never ever buy a Whirlpool appliance again. Oh, forgot to mention we have purchased four (4) major appliances from Lowe's over the past 2 1/2 years in addition to purchases for our plumbing business and won't do it again! Also, Whirlpool couldn’t care less and there is just one complaint after another for the exact same problem online.

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    Reviewed Feb. 22, 2013

    Lemons (do not purchase)! Whirlpool should recall the product, and give people their money back!

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    PricePunctuality & Speed

    Reviewed Feb. 20, 2013

    We bought a Whirlpool Cabrio washing machine a year and a half ago. It started making loud noises over time and finally stopped. Whirlpool did advise us that it was out of warranty but suggested they send a factory repairperson out. They told us depending on the problem they might pay the bill. It turned out that a nut holding the pulley had not been tightened up properly at the factory and had no restraining device, so it simply rattled off over time. Since we don't use the machine that much, the problem went past the 1-year warranty. It cost us two hundred and fourteen dollars for repairs. I could have put the nut back on myself for free. The service guy also said they had multiple similar problems and I should contact Whirlpool and they would probably work with me. No chance. They only kept repeating that it was out of warranty. I even talked with a supervisor who said the same thing. I asked to appeal further and she refused to give me anyone else I could contact. I asked for their legal department information, and she said she did not have that and I would have to get that through my attorney. What a joke. No more Whirlpool for me.

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    Reviewed Feb. 20, 2013

    We bought a Whirlpool Cabrio in April 2012 and in July 2012, it started giving problems. It wouldn't start. It started humming. We heard money-like jingling noises. It stopped spinning and rinsing clothes. I called for service. No luck with that. So in order to wash, I had to drag the washer to the back door (which ripped up my new floors) hang hose outside for it to finish the load. Well a few months later, that didn't work so the assistant where it was purchased told us to cut the pipe down in the wall. Now we have a big hole in the wall. My floors are ruined and we are out getting another washer. This one is not even a year old. That was a $750 loss.

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    Customer ServiceStaff

    Reviewed Feb. 20, 2013

    I purchased my Whirlpool Duet washer about 14 months ago. After about 8 months, I noticed that it had started leaking. It was under warranty and the seal was replaced no problem. I then started to notice that my clothes were getting small tears in them. Around January (13 months after purchase), I got tired of finding new clothes and jackets with rips and tears in them. I finally found that the plastic piece around the entrance to the washer was rough and jagged. I called Whirlpool and they told me they could send out a service tech to file down the jagged edges. They told me this was a common problem caused by the zippers on jackets hitting the plastic and causing it to become rough.

    Because it was one month out of warranty, I would have to pay for the service call. The lady told me I could try filing it down myself. I feel like I should not have to file down anything 14 months after purchasing a new washer. I feel like I should not have to worry that my clothes are ruined every time I wash them. If this is a common problem as the lady told me, it appears to me to be a design flaw and should have a recall. I have lost several outfits and jackets due to this machine and I am very frustrated that Whirlpool would not stand behind their product.

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    Customer ServicePrice

    Reviewed Feb. 19, 2013

    I purchased a machine at Lowe's in June 2011. It stopped working so I called for service. It required a new gear case, motor, belt, splutch assy + labor to a total cost of US$739. That is not fair! It is not right!

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    Price

    Reviewed Feb. 16, 2013

    I purchased my new Whirlpool Cabrio Top Load washer to replace a Maytag that had finally given out in the summer of 2012. I wish I did more due diligence, but with a toddler and a newborn, I needed a washer asap. I severely regret my $800 purchase from Sears. It is now February 2013 and the machine basically only runs on two cycles - Casual and Normal. All the others stop in mid-cycle. Sometimes, the items are still dry or partially wet so I need to switch to another cycle to complete the wash. This is not good for Delicates or when I wash Whites, Heavy Duty or Bulky items which is one of the reasons I purchased the model. The cycle stops when the items are soaked with massive amounts of water.

    So I then have to turn it to the Drain cycle and start over. After a day of washing one load, I could've done it the old-fashioned way in my utility basin sink and hung it out to dry ... I don't have the time for this. I am going to make a formal complaint to Whirlpool and to Sears. I cannot keep spending nearly $1,000 for items that break within a year. These companies should be ashamed of their lack of quality. I should've gone with the Electrolux and just dealt with the price tag - I would've been much happier.

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    Reviewed Feb. 12, 2013

    Always buy an extended warranty if you are going to buy a washing machine. Mine cost $129.00 extra and it is not through Whirlpool. Three control panels and two tub bearings later, the extended warranty insurance carrier gave us our money back to buy another machine. My wife loves the operation of the Cabrio, so we bought a WTW8200YW today, in the false hope that it will work much better. We have an extra washing machine in the garage for the three week period before repairs. The serviceman has to come look to verify the problem, then come back when the part arrives.

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    Coverage

    Reviewed Feb. 11, 2013

    This is an update from an earlier post. On 1/7/11, I purchased the Whirlpool Cabrio top load washer model WTW7800XW. As of today, 2/11/13, the repairman just left after replacing the second lid on the unit. Apparently, the plastic trim piece around the glass lid is not strong enough causing the piece to crack near the hinge area. It's the same problem, same area, second time since 2/11/11. This is a faulty manufacturer issue. My extended insurance, that I paid extra for, covered the costs. I'm lucky in that regard. So probably, in another year, the lid will break again in the same area and I will have to go through this same process hoping that the insurance covers a 3rd lid. As for other complaints, the clothing still comes out all wrinkled and doesn't really get cleaned. I have been using the heavy duty setting all the time so the machine uses more water in an attempt to get clothes cleaned. So what am I really saving? My advice to people looking to buy a new washing machine, "do purchase a Whirlpool Cabrio."

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    Reviewed Feb. 11, 2013

    I have the Cabrio washer that is only four years old. It is leaking oil and is very loud during the spin cycle. I paid $800 for this washer and am extremely frustrated that it didn't last longer than this. I contacted Whirlpool customer service and had no luck since it is out of warranty. Due to the high number of complaints with the same issue, please consider a class action lawsuit. Thank you.

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    PricePunctuality & Speed

    Reviewed Feb. 8, 2013

    We purchased a Whirlpool WTW4800XQ for $386.39 in November 2010. In January 2013, it stopped finishing the cycle. I had to change the setting to make it finish and then it stopped altogether a couple of weeks later. I had a repairman out to look at it. He found the part to fix it (which is the timer or control panel); it was to cost just about $400 to get and install. That is outrageous! I don't think for one moment that the repairman was trying to pull a fast one on me, charging me more than what the part cost. The control panel software or whatever it is called should not cost as much as the entire machine. We barely pay the mortgage and, now, I am going to have to replace a machine that should have lasted a lot longer. Shame on this reputable company for making the parts for this machine so expensive and the product so poorly.

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    Customer Service

    Reviewed Feb. 8, 2013

    I purchased washer (Whirlpool Cabrio wtw5600xwg) on April Fool's Day 2011. The first repair was check on 1-27-12. I complained the machine was too loud and clothes seemed too wet - the call was under warranty but tech was unable to verify complaint. So guess what? On Jan. 21, 2013, machine sounds like a stressed jet engine. Now we are diagnosed with a bad gear case for a total repair of $439. Now we are not under warranty and Whirlpool takes no responsibility. Doesn't the consumer have any rights? Do you think I'll buy Whirlpool again?

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    Price

    Reviewed Feb. 7, 2013

    I purchased a brand new Whirlpool Cabrio washer and dryer set not even 2 years prior. When I first started using it, I pulled shirts out of the wash after being ran through and found deodorant marks still on the inside of the shirts. I had to wash all of my loads on heavy soil and still had to run some loads through more than once. The wash machine quit working about 1 month ago, so I had a service man out to look at it. It ended up being the control panel and the part itself was going to cost me $300 and by the time I paid to have it repaired, the total cost was just under $400. The service man proceeded to tell me that Whirlpool had another company actually make the control panels for the Cabrio model and he has serviced several of these washers and when he would repair one part, another part would stop working.

    I was very upset and bought a new wash machine. I would like to add, I am a single mom with a 2 1/2 year old, so the wash machine was not used excessively in any way. I don't work outside so my clothes are never soiled heavily. Needless to say, my washer was not under warranty so Whirlpool "couldn't" do anything for me. A wash machine should last longer than less than 2 years. I would not recommend this model to anyone. And for Whirlpool to put their name on such a poor product is very disappointing since I have had good experiences with their products in the past.

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    Price

    Reviewed Feb. 7, 2013

    Cabrio top load HE washer - I've only had the washer a couple of years. My husband bought it for me thinking it would make washing more time efficient and energy saving. Lesson learned! After struggling with this washer for the past year, I was told today that to repair it, it would cost around $800 or I would need to buy another washer. The washer's bearings and tub need to be replaced and it will not spin properly or at all. Previously, I have owned washers for over 10 years each. This was definitely not a good purchase. After reading all of the other complaints on this site, I understand that I am not alone. It was also mentioned on one complaint of the possibility of a fire hazard with this washer. Whirlpool should be recalling.

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    Customer Service

    Reviewed Feb. 6, 2013

    Whirlpool Cabrio wtw6400 - Never, never, never will I purchase a Whirlpool product again! I spent nearly $1,500 on this washer and dryer. The washer ties everything into knots and has had several problems, most recently the bearings going out! I just called customer service who said they would send a repair man, approx. cost $370. What a rip off! I strongly encourage everyone in this same boat to call their customer service complaint line and/or consumer reports. I bought from HH Gregg and will never shop there again either.

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    Installation & Setup

    Reviewed Feb. 5, 2013

    I am along with all the others regarding this last washing machine I bought - the Cabrio. I read all the instructions, did all that the manual told me to do and yet I have become more and more disappointed. Unfortunately, I guess we are all up the creek without a paddle, huh? There is my husband and myself in the home, so there isn't a ton of laundry. The problem has been that the clothes just kind of get sloshed around in a little bit of water, causing detergents not to get rinsed out. In other words, I have detergent streaks on the clothes. Presently, I have decided that I will probably have to re-rinse everything after the regular cycle. This has been so disappointing.

    We have always used Whirlpool machines. I have had two people in the past two weeks ask me about which to buy, and I have encouraged them not to buy the Cabrio because if they do, they will be stuck like me! The company asks me if I want an attorney to contact me. Who has money for an attorney? I just would like to have a different machine to replace the mistake I bought into.

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    Reviewed Feb. 4, 2013

    Sixteen months after I bought the Cabrio washer (model # WTW7800XWO), the F1 error light came on. I had to replace the electronic panel on the machine for $400. Whirlpool refused to replace it even though they have been replacing this panel for others. This is a common problem with the Cabrio washer.

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    StaffEase of Use

    Reviewed Feb. 4, 2013

    Whirlpool Cabrio Washer WTW6200VWO & Cabrio Dryer WED6200SW1 - My Cabrio washer ties clothes in knots but the big issue is that if it goes to UL (uneven load). There is no alarm. Washer stops all operations except one. It fills up over the top, all over the rec room, out the door and down the street until someone alerts me! I run down, hit cancel and it drains. I unknot the clothes and start over. Then I mop up! Help! My Cabrio dryer has been through four door latches and I finally realize that the issue is that the latch and the protruding part do not line up evenly. This breaks the latches. Help!

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    Staff

    Reviewed Feb. 1, 2013

    I came here to see if others have had problems with their Whirlpool Cabrio top load washers. I was amazed at how many others forked over nearly a grand ($1000 with tax and extended warranty) for such a heap of nothing. I have lived in the same house for over 35 years, same water supply with water softener. Over this time, I have raised my family and been lucky enough to only go through two washers until 2 years ago when I purchased this Whirlpool Cabrio machine at Lowe's. As with others, clothes do not get cleaned. Residue is present and in the creases of the tightly spun and tangled load. After calling Whirlpool and Lowe's on nearly day one of my original purchase, no concern was given. Instead, I received the "What type of detergent" or "Could it be your water supply?" or "What degree of soil does your family have on their garments?" A white terry cloth washcloth should not come out grey, even after bleach! My GE and Maytags of the past always did fantastic jobs. They just plain old wore out.

    As for my new energy efficient machine that takes 86 minutes to wash a load, with expensive HE detergent, an oxy clean pouch, special fabric softeners, I scratch my head wondering how can this be efficient? If a pair of jeans needs pre-soaking, it can't be done in this washer. Instead, I spray the jeans with pre-soak, add my HE products, then fill a mop bucket full of water and dump into the machine 5 minutes after the 86-minute session has started. What a joke! For two years plus, I have vented to my poor husband who thought he was buying me a new innovative state of the art machine to make my life easier. I only wish there was somewhere or someone that I could contact to get some satisfaction for my agony with this poor quality product! Yes, I am venting. I don't have another thousand dollars to spend for a new machine. Believe me, if there were to be a class action lawsuit for this lemon, I would be first to sign up!

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    Staff

    Reviewed Jan. 30, 2013

    On 1/7/2011, I purchased the Whirlpool Cabrio Washer model #WTW7800XW and the Cabrio Dryer to go with it along with an extended warranty on the washer only. One month after the 1 year manufacturer’s warranty had ended, the washer lid hinge cracked causing the lid to "hump up" enough that steam was exiting the washer during "hot" cycles. I notified Whirlpool of the problem and of course that would not stand by their product. I also notified the dealer where I purchased and they could not help me either. The extended warranty people were notified, and they refused to warranty the issue stating they thought it was from abuse. After arguing with the extended warranty people, they agreed to send a repair person to "check" the problem.

    The repair guy agreed with me that the problem was not abuse but was a defect in the material used to make the plastic hinge. He obtained approval and repaired the washer lid under the extended warranty. So now, after a year from the warranty repair, I noticed the lid hinge was cracking again. Now, I must fight again with the extended warranty people. I'm not at all happy with the Whirlpool product. I agree with many of these complaints that the washer does not clean the clothes very well. I have to use the "deep water soak" cycle and the "heavy duty" cycle just to get our towels clean. I'm also scared that we are sitting on a "lemon". I will never purchase or recommend the product.

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    Reviewed Jan. 30, 2013

    Buyer beware! I purchased a Whirlpool Cabrico topload and with my second wash, I realized I had a mess of a new washer. I've called the call center on 3 separate occasions and I have spoken to other customers who have the sample complaint. The clothes are not washed clean. They have a residue left on them. My advice to all potential buyers, don't even consider buying a Whirlpool Cabrio washer. It is the worst purchase I ever made in an appliance. I'm very unhappy with my washer.

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    Staff

    Reviewed Jan. 29, 2013

    We purchased a front loader Duet in August of 2011. It is now January 2013 and we had to have a service person come out. We did not buy the extended warranty because a washer should last longer than 1 year 5 months, but not ours! We need to have the drum replaced at $600. Are you kidding me! I will never buy another Whirlpool product.

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    Reliability

    Reviewed Jan. 26, 2013

    I am so unhappy with my Whirlpool Cabrio washer and dryer. The clothes get so tangled and twisted that it stretches my sweaters totally out of shape. There is not enough water on any of the cycles that really clean your clothes. I saved my money so I could get something energy efficient and look great in my new laundry room. I would never recommend this product. Your sheets will not come clean because they ball up in the middle of the washer and come out partly dry. I have had this set for 3 years and now the bearing is gone; it leaks from the bottom and throws grease all over my new floor.

    I have battled the horrible odor since the second month. It smells so bad that I make sure I don't wash the day I have guest over. I am so disappointed and mad at myself for not reading any reviews before I spent my hard earned money. So here I am now 3 years into my ownership and having to spend more money on a defective product. The sad part is that I really thought I was getting something nice that would last me and my husband for years. There are only two of us in our household. This machine does not work properly; now it is broken, but hey it really looks good.

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    Reviewed Jan. 26, 2013

    Whirlpool Cabrio washer - I had all the same problems as all the 900 others on this site. After 7 months, it died. The factory repairman told me it needed a new transmission and motor. I returned it to Costco for a full refund and did a lot of research and bought a Speed Queen. It has no computer. It’s just an old-school washer that cleans, and best of all, it’s made in the USA with a 10-year warranty.

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    Ease of Use

    Reviewed Jan. 25, 2013

    I bought my washer duet (model WFW94HEXL2) in Sept. 2011. Today is Jan. 2013 and it has been a year and four months since I got the washer. I decided not to buy an extended warranty. It's only my husband and I at the house so we take really good care of our appliances. The washer stopped working and is giving me a code F-6/E3/E1. Basically, I need to change the central control unit ($350), door latch ($120) and labor ($180), for a total of $656.13. Really? I paid $1,105.00 for the washer. I'm really upset. I called Whirlpool and they said the item is out the warranty and there is nothing they can do. I am really upset.

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    Reviewed Jan. 23, 2013

    Whirlpool Cabrio Washer and Dryer - I have had all of the problems that all of the other 900 people have complained about! The washer does not wash anything properly. I have even experienced having something such as a bit of cereal stuck to a dishcloth and it was still on there after a full wash cycle. All of my whites are now grey and stained. All of the sheets end up with a huge dirty ring the size of the tub in the middle of them. Everything comes out in a tangled mess of knots! Very frustrating! Everything comes out smelly as if it's been sitting in the washer for days. Nothing smells fresh and clean like it should. Energy wise, we are using two and three times the amount of energy as I am washing and drying things for two or three times over, which brings me to the dryer.

    I put one single load in and it takes two or three cycles to dry it properly. This is unacceptable and I cannot believe that we cannot get some satisfaction from someone in this regard! We bought our set from Sears and I feel that they obviously know of this problem and still continue to sell Whirlpool products! We've all been taken for a ride and Whirlpool should be held accountable for ripping people off this way. Someone please help!

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    Reviewed Jan. 23, 2013

    We bought our Whirlpool washer (WTW5700XWO) in April 2011. This machine has so many issues. Let's start with it not getting our clothes clean. Some clothes never even get wet. Then on the other hand, there are times when the clothes come out soaking wet, like it never went through the spin cycle. (We know it did because it's super loud!) Recently, it started shutting off during the wash cycle. Sometimes, it doesn't release the soap or the fabric softener. I am so frustrated with this machine. There should be a recall. We paid $700 and now we'll need to go and shell out more of our hard earned money to buy something that actually works. I will never buy another Whirlpool appliance.

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    Customer ServicePrice

    Reviewed Jan. 21, 2013

    I was very excited about the performance of the washer as far as reduced water usage and reduced electric usage. After about 6 months though, I couldn't figure out why a lot of clothes, sheets and drapes came out with streaks on them. Very expensive to replace! Of course, the business I bought them from tried to get me to buy all types of "fixes" that had nothing to do with the problem and therefore couldn't answer me why this was happening. I am not crazy about a lengthy lawsuit. I am crazy about hoping the washer dies so I can go back to a less fancy washer that did the job better than this expensive monster!

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    Sales & MarketingStaff

    Reviewed Jan. 18, 2013

    Amongst all other items listed in these reviews (especially the tangling and twisting of clothes literally into knots), my guess is that is one way to ensure they are drier when they come out, "wring them into knots"... So now the pizza is slinging grease/oil all over the floor and water is leaking out from the bottom as well to make a perfect conglomeration of ** all over my tile. There is always more than one way to take care of the employees, hire sales people full of **, and technicians who know what the hell to do to fix it, with previous full of ** sales experience so consumers can buy more Whirlpool parts...

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    Customer ServiceCoverage

    Reviewed Jan. 16, 2013

    A factory authorized technician came out this morning and repaired the washing machine. The bolt had come off of the pulley, which then fell off and burned through the guard, and then burned into the insulating on the bottom. The technician said this happens frequently. All that needs to happen is to have a Loctite bolt holding the pulley rather than a plain bolt which comes loose with the vibration. All Whirlpool had to do was spend a couple cents more for the proper part which would avoid potential fire! I should not have needed to have had my home put at risk, needed this service call or pay all that extra money because of their poor workmanship and design failure. This should be a recall item, and all costs incurred by the consumer should be covered by Whirlpool.

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    Reviewed Jan. 13, 2013

    I bought this washer (model WTW7800XW) on 12/23/2010. Never happy with its performance from the beginning. Within the first 18 months, the lid hinge completely rusted and broke. The repairman stated that the hinges and glass lid would need to be replaced at a cost of over $400. We paid $899 for the washer. Instead of paying that much, not knowing if it would only last another 18 months, we removed both hinges and removed the lid manually to use the washer. After complaining to Whirlpool about the problem, they thanked me for the info so they could use it for the future. The latest problem to arise is the light inside the washer. The mount for the light was made of steel and has completely rusted away, so the light is just hanging inside the washer. Whirlpool needs to step up and resolve the issue with an extended warranty for these machines.

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    CoveragePriceProcess

    Reviewed Jan. 12, 2013

    I want to warn everyone out there to not buy this piece of junk unless you only want to wash your undies on a delicate cycle. Because that is what kind of washer this is. It does not agitate well enough at all to clean anything decently. My socks came out smelling - I had to wash them twice and everything else too. It does not agitate; it has a lousy program that makes the agitator move from one area to another so slowly that it is a joke! Like on a delicate cycle on my old washer, it just swishes. I don't know how or why such a lousy product could ever be on the market. I am so glad I did not buy this. I am only renting it from a reputable rental company. It was brand new, out of the box. I saw it being installed! I am shocked at the quality that Whirlpool has succumbed to.

    I’m absolutely appalled! Who do they think they are kidding? Only the consumer is hurt by such lousy lousy pieces of equipment such as this. And no, I read the manual. I know about how to "adjust" the different cycles. Well, there is no adjusting this thing. It just does not wash worth a (you know what!) or rinse well either. I picked the lid up enough to see in to be able to add more water with my hose and saw how it worked, how little it agitated. You can't even call that agitating; it is just swishing the clothes around. Is it any wonder they don't come out clean? Yes, it spins like a tornado and the clothes do come out almost dry. But what good is a washing machine that does not clean the clothes? This is what the American consumer is having to buy now (not to mention all the other problems I had already read online about these - lock top, water saver washers, electronic computer control panel)?

    Well, they lock the lid so you can't see what is going on in there - not just the safety reasons they tell you for faster spinning. You'd be calling your Congressman about this if you saw how it really agitates/swishes. So I guess they stuck an agitator on the impeller ones and so it just doesn't agitate well. And you don't save water because if you use the pause button to add an item, it drains the whole machine of the water and starts to refill it and start all over. The manual says it does not if you catch it in the first 10 minutes, but that's not true either. So you are actually using more water. And you are using more electricity as you have to wash your clothes twice or even get them clean enough to say you washed your clothes with the old-fashioned "real" washing machines.

    Come on people. I used to use a wringer washer in the old days, and this is comparable to that where the clothes just moved around and were not actually agitated. The industry has gone down the tubes with this whole design. I am so glad we actually bought a front-loading Kenmore from Sears. Even though they, too, have problems, it is nothing to that extent - this does not even wash clothes at all! It is going to be a long month (until we get our Sears one) using this Whirlpool piece of junk. I have to say it is not just Whirlpool; all these new top-loading, top lock, water saving machines are all like this. Buyer beware! Don't buy one. You'll be sorry and very angry! By the way, all the major washing machine companies make their new top loaders all like this, as there are basically only two companies that make them and they are all made overseas.

    I have done an extensive amount of research on them prior to buying ours on layaway, and I am shocked that the industry has lowered its standards so very very much! I hope a lot of people get forewarned about these "new" washers and don't waste their hard-earned dollars buying them. Our Sears store also told us that all the washers now, no matter what make or model, all have the computer panel with sensor and lights with the panel; they told me that when it goes break (which it does in less than 2 years) or if you have power surges, then it is $500 automatically to replace. So then they try to sell you the warranty that costs $250 so you can get that panel covered when it breaks, which it will. They know exactly what they are doing when they build these things now.

    If anyone who has really researched these things as I have can tell me how to make this really agitate so the clothes can get clean and not just this silly little swishing around every 2" or so, please let me know. There has to be some way around this. No parts probably like the old washers that washed the heck out of clothes. I can't even imagine anyone using this with children who go outside or men who are blue-collar workers. This is only for people who don't get their clothes dirty to begin with.

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    Contract & TermsPrice

    Reviewed Jan. 11, 2013

    Well, I read most of the complaints with the failures in the machine. I guess most of them didn't last long enough to rate their performance so here we go. I bought a Cabrio top loader, high-E washer a couple of years ago. This one had a different kind of agitator - it was just a couple of inches or so off the bottom. I specifically bought this to wash comforters and it seemed like it was good for that (rousing agreement from the salesperson). So after a couple of years of working with it, here are my observations:

    Pros: There are absolutely none!

    Cons: Okay, other than not having control over the settings (cannot override any of the preprogrammed wash settings), it simply doesn't get loads clean (yes, I use expensive HE detergent). Except for the bulky setting, there is never enough water to wash and rinse the loads properly. Next, it makes a mess of the clothes. At the end of the cycle, and this is true no matter what I wash or how large or small the load is or which cycle I pick - even light and slow spin, it just makes a tangled mess of the load. Stuff gets stuck inside of other stuff, wrapped around other stuff or are balled up. Never have I seen this type of issue. I constantly get the unbalanced load notice and have to manually redistribute the clothes most of the time.

    To address the too little water level, there are two options. I have discovered that the bulky setting has the highest water level, so I use that most of the time. From time to time (when I need different water temps or just want more water), I have developed a work-around by putting a "Y" adapter on the hot water inlet and a short hose. Once the washer starts the wash cycle, I stop it and add a bit of hot water to bring the level up enough to do a decent wash job - same for the rinse cycle. So much for Whirlpool's water efficiency.

    Next, the hot isn't hot. It's barely lukewarm. So I turn the cold down to a trickle and I get a bit hotter water. It takes forever to rinse though. It's a good thing I'm semi-retired. Next is the inflexible cycle/water selector. I have never had a washer I couldn't override to tell it what to do in unusual circumstances. Boy, what rocket scientist at Whirlpool dreamed that up!

    But above all, this just doesn't get loads clean. I have experimented with all the variables, load size, cycle selection, detergents, etc. Most of the time, I have to do two cycles with my loads and these are not unusual or extremely dirty loads. They are just normal, everyday laundry for an adult couple. Really, Whirlpool! Who was the conceptual designer on this? Thank goodness they weren't working on the space shuttle or some disease research.

    Bottom line, I am so soured on the design and performance of this product that I will never buy another Whirlpool product, either brand name or generic (Sears). I just can't understand how a company would let something like this out the door.

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    PriceStaff

    Reviewed Jan. 11, 2013

    I have the Cabrio model WTW6400SW2. I have had it for 5 1/2 years and have been happy with it up until several months ago. The F1 would come up when the machine would lock and just start to fill. I could pause it and start it again, and it might do this 1 to 3 times. It would also do it on the rinse cycle. I have been using it because I did not want a repair bill right now. The machine was also starting to make noise when it was spinning. Well, I just happened to break my dryer yesterday so I thought I would get the washer fixed also.

    Well, the repairman said that the controller would cost $200 for the part, and then he said the pump roller and bearings were going. By the time you add on labor, he said, “You might want to buy a new one.” He told me that Whirlpool has completely changed the washer now because of all the problems with them. He told me to look it up on the computer, and maybe there would be a class action suit. After reading some of the reviews, I will not buy another Whirlpool again.

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    PriceReliability

    Reviewed Jan. 11, 2013

    I bought washing machine Whirlpool Cabrio Model WTW7300XWO two years ago. It only lasted 2 years and the tub seal and tub bearing went bad. I called Whirlpool and they wouldn't replace defective part on their dime. I talked to supervisor and they still refused to admit they needed to fix this broken product on their dime and make it last longer than 2 years. They claimed only a 1-year warranty. This is totally unacceptable to have a supposedly good washer that you pay $700 for (manufacturer price $899) last only 2 years! Very, very disappointed! I wouldn't buy from this company again!

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    Reviewed Jan. 10, 2013

    I purchased my Cabrio HE WTW6600SB1 in 2006. Several months ago, I started getting the F1 error message. I remedied it by pushing Cancel and then Start two or three times to get the machine to engage. I finally researched this problem on the internet and found out everyone else with this model had experienced the same problem and Whirlpool was, in fact, paying to repair the problem. They sent a repairman to my home and he replaced the control panel, but due to our continuous pushing of the Start button due to the F1 error code, the Start button had broken. In order to replace/fix the Start button, the entire top of the machine housing and circuit board must be replaced (to the tune of $657!). Whirlpool, of course, would not pay for that. After reading the endless complaints about the quality (or lack thereof) of Whirlpool washers, I will never purchase another one. They should be sued over the quality of this machine. A $1,000 washer should last more than six years!

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    Customer ServicePrice

    Reviewed Jan. 10, 2013

    I bought a high-efficiency Whirlpool washing machine in August 2011. One week after the warranty ran out, it stopped working. I called Whirlpool who, of course, would not fix my problem because I no longer had a warranty but did put me in touch with a repair company in my area. They came out and fixed it for 100 bucks, service and parts (service, of course, cost more than the part/labor). I didn't mind the hundred bucks, whatever. My washer was working again.

    Two weeks ago, I experienced yet another problem with my washing machine. Now, I understand machines getting used a lot over the years and eventually burning out, but this machine is a little more than a year old. I should not be experiencing problems with such a new machine. The problem was when the machine reached the spin cycle, it would just stop working and then lights would start blinking, blah, blah, blah. I called the repairman again who came out and reset my machine, hoping that that would work. He then told me if it happened again to let him know and he would have to replace the motherboard. Okay, I can live with that. Another 73 bucks, that's fine. Of course, this didn't work, and we ended up replacing the motherboard. Another 178 bucks - that's $324 that I have now invested in a washing machine, half of what it cost to begin with. But it's an investment, right? And I need clean clothes so whatever.

    I was a little wary when the repairman told me that a problem with the motherboard may be related to a problem with the motor, that it can send signals to the motherboard if it's not working and is just a "symptom" of the actual diagnosis. I guess he was right because 3 loads into using my newly repaired washing machine and the same problem has arisen, yet again. I refuse to invest any more money into what is obviously a "lemon." Rest assured I will never again purchase a Whirlpool product, regardless of what type of appliance it is.

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    Customer Service

    Reviewed Jan. 9, 2013

    A-10 error on display ultimately means needs a new pump. The washer (model WFC7500VW 2) is 3 months, 9 days old and is now unusable. I cannot get any service (under 1-year manufacturer's warranty) because the sticker inside the door with the model and serial # is missing (i.e., it was sold to me by Homedepot.com without a serial # on the door label, sticker is intact and is brand new and apparently was printed without a serial #).

    I made multiple calls to Whirlpool in Benton Harbor, Michigan and finally spoke with Courtney (who states she was a supervisor) pretty much said all they will do is to reprint a label from the factory and I should have it in 7-10 business days. They refuse to stand behind their product and authorize timely repair of their product they sold to my without a serial # on the door tag from the factory. I have to wait to schedule factory warranty repair until I get the new label (probably 3 weeks plus without a usable washer). Courtney refused to contact me via email for any of her contact information or to supply verification of conversation or "promise of a new factory label". Also, she refused to try to authorize any type of manufacturer's warranty to fix the brand new unusable washer!

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    Coverage

    Reviewed Dec. 29, 2012

    I spent what I consider to be a lot of money on the Whirlpool Cabrio washer and dryer which I purchased in 2007. Within months, I was getting error messages on the washer, specifically an F51. Thankfully, it was covered by warranty. Whirlpool knew then and there that these things were lemons. The repairman told me he couldn't keep up with fixing that issue. I have since had to replace the motherboard on the washer at a cost of $359, and the idler pulley on the dryer at $221; not to mention the metal catch on the dryer broke. I ordered a plastic one on eBay. I will never buy another Whirlpool product as long as I live! They make junk!

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    Customer Service

    Reviewed Dec. 28, 2012

    Our daughter has a Whirlpool Duet front loader washer & dryer combination which is less than 3 years old. The washer shows fault code 71 and will not run or release the door lock. The first repairman said the interface board and/or a computer will need to be replaced. Cost is $600 to $1,000. I called Whirlpool. They recommended their trained tech be called out. He looked at the broken machine and determined the interface board was bad, and he put a temporary repair on the washer and said "It's okay to use for now." He will return in 2 weeks with the replacement part.

    We tried the machine with a load of clothes. The machine filled up with water then quit, and the door was locked. We called to get a tech to open the door so we could retrieve our clothes. "No one is available for 1 1/2 week." I called Whirlpool and was told a claim form would be mailed to me so we could be compensated for the damaged clothes. The letter arrived. I was appalled when I read it. First, it came from their Legal dept. The intent was to scare us into getting a lawyer or just use our homeowner's insurance for the damaged clothes claim. I called Whirlpool back several times and was told "too bad, so sad." Whirlpool might make a good machine; they can't prove it by me but their support rates a big zero.

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    Reviewed Dec. 25, 2012

    I purchased this machine, a Whirlpool Cabrio WTW5640XW, from Lowe's on Dec. 11, 2010. I just realized today, Dec. 24 2012, I had a 2-year extended warranty plan! Shame on me. At any rate the washing machine is very hard on clothing, tearing light fabrics and ruining my wife's bras. The clothes often come out with shreds of fabric from the other clothes in the washer. Oftentimes, it will not complete a cycle because it constantly goes out of balance. Today I paused the machine halfway through the wash cycle after the soak cycle to throw in some more laundry and start the cycle over. Half the clothes were still dry!

    Yes it may save water, but if you only use a cup of water for a load of clothes, how well can it clean? My wife has sensitive skin. So now we wash a load with extra rinse and normal soap then run the cycle again with no soap to get the soap residue rinsed out. We're saving big now! Yes, we are using HE detergent and the recommended amount. The machine is pure junk. I would love to see a class action suit against Whirlpool for selling such an inferior product. I know that's asking a lot in the land of no accountability we live in today, but one can always dream.

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    Reviewed Dec. 21, 2012

    We bought a Whirlpool washer and dryer set (Cabrio WED7300XWO) 2 years ago. Within that time, the door seal fell off and needed to be replaced. The drive belt pulley became detached, and now the drum seal has fallen out and had wrapped into the clothes. I have never experienced such a substandard product. We would trade back this one for our 15-year old set we had replaced it with at the drop of a hat. We are retired and have a summer home, and only use this product 4-5 months a year. Never again, Whirlpool!

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    Reviewed Dec. 15, 2012

    I purchased this Cabrio top loader washing machine (model #WTW5640XW3) after I had a Kenmore front loader for 14 years with not one problem. I bought the Cabrio thinking it was good for the price. Well, let me tell you first of all, I don't like the no agitator. The salesman said it was a big seller. I started doing wash and it was smelling like dirty socks when it was done. I own the machine for two months. I cleaned the machine with Afresh thinking the smell on my clean clothes was from being a new machine. Imagine that I have to use extra fabric softener, vinegar. I don't know what to do. This machine stinks. I am going to try to return it. Wish me luck. I don't think it washes right.

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    Reviewed Dec. 13, 2012

    I bought a semi automatic washing machine from Croma Store (Gurgaon) on 03/09/12 Model no A-72H* and I regret to say that the water direction changing knob (to change water flow from agitator to dryer), has broken. The machine is not even 4 months old and the water inlet is broken. How can this happen in a brand new washing machine? You claim to have durable home appliances products and your machine does not last 6 months? Can you see that the broken piece is attended to or replaced at the earliest?

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    Reviewed Dec. 12, 2012

    I purchased a set of Whirlpool Cabrio Washer/Dryer. After 12 uses of the dryer, it doesn't work and now I have to pay for the service. I didn't think I'd need an extended warranty since my other 2 brand name washer/dryers lasted 15 years!

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    Customer ServiceStaff

    Reviewed Dec. 11, 2012

    My top loading Whirlpool washer model WTW57ESVW1 failed after just over two years. When I called my service man, he turned it on and immediately told me it was not worth fixing as the transmission was bad and this model was known for this issue. I contacted Whirlpool Corp. and the person on the phone stated she could do nothing for me. I asked for a supervisor and was told she would give me a discount on parts, but I had to find out just what part it would be before she would tell me what percentage of a discount she could give me and the service call was my responsibility. Due to this treatment, I will not buy another Whirlpool nor will I recommend it to any of my friends. I will also post on Facebook my experience with Whirlpool.

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    Reviewed Dec. 10, 2012

    I bought my Cabrio washer 16 months ago to service a family of 4 adults, 2 children and 2 dogs. Anything that has the slightest stain has to be pre-rinsed or pre-washed in the sink before going into the washer. Every load is an unbalanced load. Although the floor is perfectly level, the washer bucks and dances as though it is possessed. I never expected a $900 washer to be a piece of junk. I would love to be part of a class action lawsuit regarding this washer.

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    Reviewed Dec. 7, 2012

    I have a two-year-old "top of the line" Whirlpool Duet Steam washer. Cleaning performance is adequate at best, but my biggest complaint is about the visible mold buildup that collects on the water dispensing plate as well as on the detergent, bleach and softener dispenser and rubber lining of the washer opening. I have cleaned the removable detergent dispenser weekly since purchasing. The water dispensing plate has a continuous buildup of thick black mold that can only be removed with a tooth brush and bleach and only a small portion of those openings are reachable. I have cleaned the machine with Affresh as recommended and exactly as the manufacturer recommends. Nothing changes!

    I contacted Whirlpool and was told this was normal for all washers in which some moisture always remains and that I should continue to clean and leave the door and dispenser drawer open to allow the areas to air dry. So, I have done all of those things for the past year and nothing has changed! I received notification that a class action suit had been filed against Whirlpool for this mold issue but have not been contacted in any other way. Not only is this mold visibly disgusting but certainly is worrisome from a health perspective. When I contacted the company a second time, I was told there was nothing that could be done and it was in no way a design flaw on the part of Whirlpool.

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    Reviewed Dec. 5, 2012

    My Whirlpool Cabrio cannot wash sheets, blankets or any of this size. It balls up in the middle and form a bubble and only part of the items is washed and washing powders are trapped. I have purchased more sheets in the past 4 years than I have in the past 45 years of doing laundry, because the washing powders are not washed out. I wash on second rinse also, never fails and it still does not get all of it out. The clothing gets off balance if it was more than 3 small items. I have a leveling tool that I put on it often to make sure it is level. It’s something within the machine. I will never, never, never purchase any more Sears’ product. If anyone has jury-rigged this machine to work, please let me know. Sears has refused to help me, even today.

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    Customer Service

    Reviewed Dec. 4, 2012

    I am writing this complaint because of the very poor service of Whirlpool. My washing machine broke after 1 year of use. Luckily, I was on my 2-year insurance. The wiring fully collapsed and I needed to change the whole drum. I called Whirlpool's customer service and they said that they would fix the problem after 2 weeks. They came on the day and found out the problem and ordered a new drum. They said they would fix it up on the 5th of December, and it has already been over 3 weeks. On the 4th of December, Whirlpool called me and said that the item they had ordered for me has been damaged. I am not satisfied by these products because it is only a drum (it can't break that easily). I cannot recommend this company to my friends and family due to the quality of the products and the poor customer service as I was waiting on the phone for almost an hour trying to get through.

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    Customer ServicePrice

    Reviewed Nov. 30, 2012

    I purchased a Whirlpool Cabrio Washer in May of 2009. I do laundry for only 3 adults, so I never run more than 3-4 loads a week. It constantly is off-balance when spinning and requires positioning the load again several times before it will continue its cycle. Now 5 to 8 minutes into it filling with water, it stops filling and beeps, and code F shows up on the screen. Also, during the spin cycles, it is very loud and fast. It sounds like it is about to take off anytime. I called customer service to no avail. They just wanted me to schedule a repairman to come out and fix it at my expense. Now, I know why they only give a one-year warranty - they know it will last one year but not much longer. I'm from a generation of people that is used to appliances lasting 10 - 14 years and the company stood behind their products and didn't ask you to buy an expensive extended warranty for the 2nd year and so on.

    If inferior products were not manufactured, there would be no need for an extended warranty. Anyway, I'm not going to put any money (I was quoted a $129 charge by Whirlpool's service department just for the diagnosis of the problem which didn't include the labor or parts costs.) into a washer that will probably continue to have problems and become a money pit. Consequently, I will never buy nor recommend anyone buy Whirlpool appliances. It would get quite expensive buying a new washer every 3 years or buying the extended warranty plan. The matching dryer had no major problems, but a couple of years ago, I had to have the door changed from opening from right to left to opening from left to right because the door catch broke on the right side. Hopefully, nothing else will go wrong with it in the near future.

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    PricePunctuality & Speed

    Reviewed Nov. 30, 2012

    In October 2009, we purchased a Whirlpool Cabrio topload washing machine for almost $900, because my wife's sister had a 1-year-old one and had been pleased. The Cabrio replaced a 3 1/2-year-old Maytag that died with a seized-up transmission. Maytag is also a Whirlpool product for those of you who do not know. We had issues at first with it going "off balance" but dealt with it. It was also taking 40+ minutes to do even a small load of laundry, but again, we dealt with it. Fast forward about 3 years, and we notice the machine is making really loud sounds during the spin cycle. I checked for any obvious issues but found none. The noise kept getting louder with each use. Finally, I called a repairman to check it out. His diagnosis was quick. The bearings were going bad in the machine, and he said it would eventually fail. He quoted me a price of between $400-$500 to repair because the job is very labor-intensive. I declined the repair but still had to pay him a trip charge.

    Then I checked with my wife's sister about hers, and she said hers had been making a very loud sound for several months but they were just ignoring it. I told her about the diagnosis of mine and advised her to tilt the machine back to look under it. Sure enough, there were oil stains under her machine, just like mine, indicating the bearings were failing. So we have 2 Cabrio machines, one 3 years old and the other 4 years old with the exact same problem. I called Whirlpool since I had registered the machine when I purchased it. They basically told me to go fly a kite since I had not purchased the extended warranty. They said I could attempt to repair it myself to save money, but they advised to have their repairman do the work. Well, no kidding.

    What a joke. They expect you to buy a $900 machine and have to replace it every 3 years. I am done with Whirlpool products. FYI, Kenmore products are also made by Whirlpool, so Sears is not an option. My wife's sister and we bought new GE washing machines, and both of us purchased the extended warranty this time. For $129 (5 years), it's cheap, peace of mind. Whirlpool is crap. I would suggest never buying any of their products. I know we never will. Once they have your money, they don't care.

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 28, 2012

    I have called numerous times to complain about my new Cabrio washer. The first thing the employee did at the service center was to send me an owner's manual, which I did not receive when I purchased the washer at Lowe's. I followed all of the washing recommendations and still had problems with soap being left on the clothes. I called again and they said that perhaps there was something wrong with the washer and they were going to send a service technician out. I told her that he would probably not find anything wrong with it. I was just very unhappy with the product. She told me that we should check it out and not to worry. It was still under warranty and Whirlpool was going to take care of the service call. The technician told me that they have received many complaints about the machine, but there were no fixes available at this time.

    Yesterday, I received a bill from the service company for $129.00. I called the service company and told them that Whirlpool should be billed for this, not me. She told me that I had to call Whirlpool and if they wouldn't take care of it, I would have to. I then called Whirlpool, only to be told by the customer service rep that since they didn't find anything wrong with the machine, there was nothing that could be done. I asked to speak to someone else and she let me talk to her supervisor. She pretty much repeated what I was told by the first person and it is in the owner's contract. I told her that I wanted to cancel the extended warranty that I just mailed in this week and she gave me another phone number to call. I cannot express how unhappy I am with your customer service department; the lack of compassion your company displays; and how I was told one thing and then charged a fee. It would seem that you have no "eagles" working for your company. I can't believe that a company as large as Whirlpool does not stand behind their products.

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    Reviewed Nov. 26, 2012

    I purchased a front load washer and dryer brand new. The washer is under a 2-year warranty on all parts and labor. Since I have purchased them, the washer has had to be fixed on several occasions. I have had 10 parts replaced and had to be out a washer for a month at one given time. I have had the repair company email me all the parts and services that they have done. All I want is a new washer! I have argued with George's Appliances on several occasions because I believe they sold me the obviously faulty washer and I don't believe that I should be responsible to have to figure it out for myself. They should be responsible to provide me a new one. They told me that I had to contact Whirlpool in order to receive a new washer. Please contact me asap.

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    Customer Service

    Reviewed Nov. 24, 2012

    We bought Cabrio washer & dryer a year & half ago, and I hate, hate, hate the washing machine. Every load, it goes off balance. And you have to stop your other work, unlock & wait awhile on that, and rearrange your load of clothes. I called the repairman when I first had it, and he said, "Oh yeah that happens, nothing's wrong." OMG! How I wish I had returned it. If you don't rearrange the load when the cycle is done, your clothes are still soaked. So you have to re-drain & spin. Total waste of money & a lot of my time. Very very dissatisfied and will never buy another Whirlpool product.

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    Customer ServiceStaff

    Reviewed Nov. 24, 2012

    Do not buy Whirlpool or Maytag appliances. They do not stand by their products. We have purchased 2 washing machines in the past 8 years. Both of them quit or broke almost as fast as we got them. The customer service agents were pleasant, but they would not help us at all. The machine we purchased has a design flaw that they will not acknowledge. They have been contacted by us several times and can't fix the problem. They need to correct a design flaw that is in all their machines.

    All of our clothes get encircled around the agitator and the machine gets off balance. We have to untangle our clothes from the agitator and pull them apart by hand. They make bad products, including a Whirlpool refrigerator that broke within a month of us buying it. They care about selling these crappy machines. Buy a GE, Bosch or LG. You will get a machine that works properly as soon as you hook it up. We have had their representative out several times to our house and they could not repair it. The repair techs have told us that Maytag and Whirlpool clothes washers are no good.

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    Reviewed Nov. 20, 2012

    lD and UL codes are displaying. The UL code displays when the load is even and also displays UL load when I take all clothes out of washer. How could the load be uneven if there are no clothes in? I have had four different issues with this washer. I have started use on this washer in Aug. 2008 and there have been already three major repairs. I am a very dissatisfied customer. I don't know if I should spend more money on washer repairs or just buy a new washer. Please help.

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    Customer Service

    Reviewed Nov. 20, 2012

    Right at 18 months ago, we bought the Whirlpool Cabrio Top Load washer. The last washer we had was the bottom of the barrel Whirlpool model and it lasted 8 years. So, I had no problem purchasing the brand. But now, our washer won't go through the cycles and we hare having lid lock issues. The repair guy said the lid lock was fine which I thought was good news because he said it would be $300 to replace including his service call. Now, it looks like our choice is a $350 motherboard, or a new washer. What's wrong with this picture? I can go to Lowe's right now and buy a used one (exactly the same for $399), pay $350 to repair my two-year-old $750 washer, or buy a different washer? It's hard to believe that a $750 washer is only good for 2 years.

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    Reviewed Nov. 19, 2012

    We purchased the Cabrio washer & dryer with 6th Sense technology in 6/2007. What a mistake it has been. We have had 3 F1 error codes that a repairman has had to come fix all about a year and half apart. It makes crazy loud sounds if it decides to actually spin in the final spin cycle. It normally does not spin. It just always flashes UL for unbalanced load. We are extremely dissatisfied with this set. The dryer heating element has gone out also. We just purchased a new part. Prior to this, we had a hand me down washer & dryer that worked excellent. We regret getting rid of them, and now need to purchase a new washer & dryer. Whirlpool ought to stand behind its products and get this fixed.

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    Reviewed Nov. 12, 2012

    I purchased this washer two months ago and have been greatly disappointed with it. I put in a large load on wash cycle, but the rinse cycle is barely any water, and is all soapy water, so then I have to turn it back to wash cycle to get more water and then back to rinse to finish it properly. I was never told about the short water cycle, why not? It is still under warranty, but said I have to deal with Whirlpool, and all they can do is send a repairman out and if it is not a defect, it will cost me $130.00 for the service.

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    Reviewed Nov. 11, 2012

    This is the worst product (Whirlpool Cabrio Washer) I have ever purchased. I paid $999 for it new. I had to have it repaired at the cost of $500 at just two years old. My sister bought and had the exact same repair needed. I used to trust Whirlpool but not anymore. I won't buy Maytag either since it is a Whirlpool product as well.

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    Staff

    Reviewed Nov. 10, 2012

    I bought the set in 2007 from Best Buy and within about 6 months, I already had issues! I had two repairs within the warranty time, F51 on the washer and no heating on the dryer. Beyond the warranties, I also had issues. I have spent over $700 in repairs on these damn things. I will never, ever buy another Whirlpool product. They made lemons and lots of them. They know it, trust me! There are tons of complaints but we, the consumers, are stuck with their junk. Run away from the Cabrio washer and dryer!

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    Reviewed Nov. 9, 2012

    I first want to begin by saying that we have been a Whirlpool family for years. I now own a Whirlpool microwave, hot water heater, washer/dryer, Jenn-Air stove and dishwasher. My problem now is with the Cabrio Washer purchased in 2008. I started having problems in 2011 and the same problem has raised its ugly head again. When I try to use the Clean cycle, it starts at a 60-minute cycle and goes down to a 2-minute cycle in 3 minutes without cleaning or even running water into the tub. This time, it made a terrible noise and stopped. The tub was replaced in July 2011 after having the same complaint as above. The repairman said that the mechanism on the tub to fit into the spinning cycle is made of plastic and is not holding up. Also, in March 2012, a new control board was installed. I spoke to Whirlpool Customer Service and they informed me that they did not have any other complaints about the Clean cycle and that I should call the repairman. Luckily, I purchased an extended warranty. I vote a thumbs down on the Cabrio washer.

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    Customer Service

    Reviewed Nov. 7, 2012

    I purchased this Whirlpool washing machine model# WTW4950XW2 and after 10 months of use, it broke down. The repairman fixed it (gear box) and said that the motors and the control boards went bad. I didn't get a week's use out of it because the motor went bad. He came and fixed the motor and it didn't work once after that. I called Whirlpool up and they sent their serviceman out twice and they didn't do much but reprogram it and both times it didn't do one full cycle. Now they (Whirlpool) are going to put a new control board in and hope it works. Whirlpool wants me to get another year's warranty on the machine & charge me $100 and not do anything about all the money I spent going to the laundromat (2 month's worth) while this machine was not working. There should be a recall on this machine for replacement & reimbursement of all the time and money lost.

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    Customer ServicePrice

    Reviewed Nov. 2, 2012

    Our Duet Whirlpool washing machine is less than 3 years old. It would not always turn on when we would start it, or it would start and then it would give me an "F70" error. If we pushed the start button again, it would continue to go through the wash cycle. There was nothing in the manual about that error. I called the service department and they could not tell me what an F70 error was either. The service department wanted to schedule a service call right away and offered me an "extended" warranty for $345.00, for one year. Since it was less than 3 years, and it didn't seem too serious (since the wash cycle would complete after pushing start again), I figured that it wouldn't be that much of a repair bill, so I declined. Also, I might add, that my previous 25 year old washer had only had one repair bill for a total of $200.00.

    When the service tech left, he handed me a repair bill for $741.00! I nearly fainted! He put in a new "board". I immediately called the service department back and they said, "Sorry, the extended warranty was a one-time offer" and no assistance was offered when I asked. I could have bought a brand new washing machine for that price. Bottom line is, I would not buy a Whirlpool appliance again, and I would never contact Whirlpool for a problem. I would contact someone local. Had I known that a repair bill could have remotely cost over $300.00 on a new washing machine, I would have waited until it completely died and then bought a new one, and not a Whirlpool!

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    Price

    Reviewed Nov. 1, 2012

    I purchased a very expensive Cabrio top-loading washer thinking I would never have to worry because supposedly it’s the top of the line, right? Well, I have it a few years; the first week they replaced the basket because it was ruining my clothes. And then I had to replace the pump because of a coin getting caught and putting a hole in the pump. Really? What the heck? Now the basket is all shredded at the top. Obviously that isn’t right, so what do I do now? Replace the basket again? Who gives them the right to charge so much for a piece of junk? Plus, it’s supposed to save on water, but I feel that the clothes don’t really clean well. They hardly feel wet coming out of the machine.

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    Reviewed Oct. 30, 2012

    Wish I had done more homework before I purchased a Cabrio washer and dryer. The washer uses so little water that I sometimes find "dry spots" on clothing when I take it out. How can it possibly be clean if it doesn't even get entirely wet? I now "pre-rinse" all of my underwear before putting it in the machine. I know the instructions say not to put in wet clothing, but if it breaks sooner, I'll get to replace it sooner with a more traditional model. I always use the lowest spin speed - anything else makes my clothes hopelessly wrinkled. I like the large tub for washing blankets and comforters. That's about the only advantage I can think of. The dryer "sensor" quite often goes off after about 2 minutes if I use any setting other than the "delicate" or "timed" features. I've had the machines for 2 years and had the dryer repaired once under the extended warranty I purchased. Very disappointing purchase.

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    Reviewed Oct. 27, 2012

    There seemed to be an issue with the Whirlpool Cabrio Washer Pump. If a button comes off from your clothing or snap, etc., it gets trapped in the washer pump, causing it to crack and leak. Whirlpool on warranty only allows for one free change and anything after that costs $300.00. This is going to be the third time we are having problems with this and it is becoming, economically, a struggle for us. We have checked every button and snap to make sure they are fastened tightly, as well as any other type of items that may fall off in the wash and become trapped in the pump causing it to crack and leak. These pumps were poorly made and Whirlpool needs to be more aware of this problem rather than telling the customer that they are not aware of the situation.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 27, 2012

    The Cabrio model (WTW5640XWO) I purchased in March 2011 died within days of installation. I was given instructions to modify the hose placement which resulted in a flooded basement and ruined carpet. Problems continued during the first year; several service calls. The problem was always the same; it did not drain/spin leaving a mess of soggy wet clothes. It died a final death - the same problem a few months after the 1-year warranty expired. The repair people have been out four times since. The last time, a $70 repair lasted less than 3 weeks for a bad shifter - always the same problem. Whirlpool will do nothing except offer to send a repair team out for a flat fee of an additional $120 with no guarantee they would fix the problem or replace the lemon. This week this Cabrio will be heading to the landfill. I've had enough. No more Whirlpool products for me ever.

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    Price

    Reviewed Oct. 25, 2012

    I purchased a Whirlpool Cabrio washer (WTW6500WW1) on 9/11/09 for approximately $800. Now three years later, it needs a new rotor and stator costing $470 in parts and labor. I called Whirlpool and was told I could get no help with the cost of parts because of the age of the machine! A simple Google search of the F51 error code that I am getting will show you that these machines are $800 pieces of junk! I am not repairing this machine. I am going to run it until it dies and simply buy a new washer. You can bet your sweet self it will not be a Whirlpool! I can only hope to inform enough buyers about this to keep them from the same fate.

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    Customer ServiceStaffReliability

    Reviewed Oct. 25, 2012

    Whirlpool Duet Steam Washing Machine WFW9500TW had "F35/Suds" code 14 months after we purchased the washer. Hose / air trap is clear and the hose from the analog pressure switch is connected properly. The appliance tech we had come out to look at the washer determined that the analog pressure switch was defective. He told us that this is a common problem with this washing machine. Whirlpool supervisor, Michael (female), stated that they could send a tech out - and charge us for the call - to diagnose the problem. She refused to transfer me to someone who could help and couldn't comprehend that the "it's out of warranty" excuse isn't a proper defense for a product defect. There are many posts about Analog Pressure Switch problems with this washing machine.

    The posts about Whirlpool's poor customer service are absolutely accurate. They are horrible - good luck in getting them to work with you. We read the reviews for the Whirlpool Duet Steam washing machine before purchasing one and we disregarded the bad ones as disgruntled customers. Please do not make the same mistake we made. After my conversation with their customer service dept today, I will never buy another Whirlpool product again. Defective parts happen. Refusing to fix a known problem is unacceptable.

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    Customer Service

    Reviewed Oct. 23, 2012

    I purchased a Duet several years ago and did not have a clue as to the problems everyone was having. Over the course of ownership I called the city to determine if we had a sewer leak. I had a plumber inspect our pipes. I felt really stupid that it took me this long to figure out it was the washer. I knew it smelled like mildew and have been using vinegar, afresh, Clorox until I am blue in the face. I didn't figure out that the sewer's smell was also the same as the washer's until I got on line and read about these machines. Finally, I lifted up the gasket around the door and it was completely black with mold. No amount of afresh was going to fix this problem. Do not purchase these front loaders. Feel like they should have been recalled and I really don't understand why they are still in circulation. I have also been having health/breathing issues and I can't help but think the mold is causing my illness.

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    Customer ServicePrice

    Reviewed Oct. 22, 2012

    I purchased a Whirlpool WTW6600SW in January 2010. I don't normally purchase an extended warranty, but it was a fairly expensive washer. So I did. In July 2011, water starts gushing all over the floor. After my first visit to see what is wrong, I ordered a part. I was out of a washer for 2 weeks. Then in August 2012 the same thing happened. This time the repairman didn't get the part on properly, so they had to come back a third time. I am out of a washer for about 3 weeks. Now, October 2012, it is doing the same thing again! Customer service tells me it has to be repaired for the same problem four times in the same 12 months in order to receive any replacement value. It will have to break two more times! This washer is a piece of junk!

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    PriceStaff

    Reviewed Oct. 20, 2012

    I bought a Whirlpool Cabrio washer and dryer 6/30/07. In less than a month, the washer went out with an F51 error. Still under warranty, they came and fixed it. Three years and 1 week later the motherboard went out, that cost $331 to replace. A couple of months ago, the idler pulley went out on the dryer, $221 to replace. And now, the washer is continuously giving me the Unbalanced Load (UL) signal: bang, bang, bang is all I hear. I would not recommend these products to anyone. They are terrible!

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    Whirlpool Washing Machines Company Information

    Company Name:
    Whirlpool
    Year Founded:
    1911
    Address:
    2000 N. M-63
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.whirlpool.com