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Whirlpool Washing Machines Reviews

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About Whirlpool Washing Machines

Whirlpool Air Conditioners produces a range of air conditioning units for home and commercial use. The company offers window, portable and split systems. Whirlpool’s goal is to provide effective cooling solutions that enhance indoor comfort.

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Pros
  • High capacity for large loads
  • Energy-efficient operation
  • User-friendly controls
  • Durable construction
Cons
  • Frequent mechanical issues
  • High repair costs
  • Poor customer service experience

Whirlpool Washing Machines Reviews

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    Page 13 Reviews 1580 - 1730
    Verified purchase

    Reviewed March 19, 2015

    We purchased commercial washing machines for our building, we discovered that the clothes were coming out of the machines with dry spots and partials of soap. When we asked the dealer about this they sent a tech. to check the machines. It seems that these machines do not allow a adequate amount of water into the tub to wash the clothes. Only 6 or 7 inches of water is not enough water to wash a full load. When asked how this can be fixed I was told it can't be fixed. I was told this is a energy saving machine, which means you can only wash very small loads!

    What is the point of running a machine for twice the amount of time to do what you used to do in one load? Had we known this before purchasing what we felt was a quality machine, we are now stuck with machine not capable of doing what is required of them. When asked if they would take the machine back, no is all they say. I would never buy any product made by Whirlpool or Maytag because of the way this problem of ours has been handled. We purchased these machines from Prestige appliance, they have been good, but with no support from Whirlpool.

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    Price

    Reviewed March 17, 2015

    Washer keeps saying F1 and it won't spin. In the middle of load it will stop and it would say F1... It started just a year when we bought it. Now it's two years. It's really broke. Before it would say F1 then I give an hour then try again and it works but now no matter what I do it really won't work... I don't know no one who could help me what's this F1... So sad. It's not cheap washer but it's junk.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 17, 2015

    I bought my Whirlpool Cabrio washer from Lowe's in Statesboro GA on 2-14-14. I did purchases an extended warranty on it. After 11 months is when I started to have my problems. I was washing my clothes. I did not hear my beep on my washer. After 2 hours my laundry should have been done. I stopped on the wash cycle and shut off. I put it on the rinse cycle thinking it washed my clothes. It shut off during the rinse cycle. I called the Lowe's repair. ** was to come the next day, He did not show up. I had to call again. It took 2 more days before he came out.

    It takes over 6 business days before I get my part. I have to have my laundry washed else where. It did the same thing again. I called. ** came out. He ordered the other part. It took 7 business days. It came in Tuesday. I tried to wash my daughter's comfort on Wednesday. It did the same thing. Shut off during the wash cycle. I called at once. ** was to have been here Thursday. He never showed up. I called Friday. They said he'll be there by 5. He still never showed up. I called back today .This time ** called me. He said, “So you tore it up?” I said, “NO it’s still doing the same thing.” He said he'll be here tomorrow between 8-12.

    I am so tired of this washer. I even asked if I could get a replacement. They said no. I said this is stressing me out. I am on anxiety pills already. This is not doing any good. I paid all the money for this washer and it does not work. I have to arrange to have my laundry done some where else. All they said was sorry.

    This is the worse washer to buy.

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    Reviewed March 14, 2015

    Every appliance I've ever owned has been a Whirlpool product. I am on my second set of Cabrio washers and dryers. I haven't had any issues with the dryers, but the washers are a different story. My first washer, bought in 2008, started throwing water and oil underneath while spinning. A service technician came out... I had to have the entire tub replaced seeing as how the bearings that went bad were in the motor/spinning assembly that was built into the tub. I moved in 2011 and needed another washer and dryer. I was told the problem had been addressed. Now I'm having the same problem... the washer is so loud when spinning, you can hear it on the opposite end of the house with doors closed! So the bearing problem has NOT BEEN ADDRESSED!!! Whirlpool will not stand by this product!! Loyalty is not a factor in their assistance... Only profit!!!

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    Reviewed March 11, 2015

    Very loud when in spin cycle, tub leaking out of the bottom. Bearing is shot. Only lasted about 3 years. It also knots up the laundry, does not remove dirt from soiled clothing.

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    Staff

    Reviewed March 10, 2015

    We ordered a new Whirlpool washer and dryer from Sears (avoid this store at all cost!!!) and even chose the Whirlpool over an comparable LG and Kenmore because we wanted to buy American (and paid a slight premium for this honor). After the first week the FIRST washer displayed error codes, locked the door with the clothes inside and went stone cold dead. Sears took 12 days to send a part and another 2 to send a technician. The repaired FIRST washer lasted one day and had the exact same technical problem. After battling with a very polite but entirely incompetent Sears, they took away the washer and replaced it with a new Duet (aka Washer #2). One day later, the exact same tech problem including locking in the wet clothes. That makes this model a dud. I have a lot more to say about how bad Sears is but this is a washer review. Do not buy this Whirlpool model.

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    PriceReliability

    Reviewed March 10, 2015

    We purchased a Whirlpool dryer about two years ago. Unfortunately I haven't had the time to compose a letter stating my dis-satisfaction until now. After much research and haggling we decided on the 'Whirlpool Cabrio Platinum' model, a very efficient (we thought), and even attractive model. It has proven to cost us much more than we bargained for, as EVERY time I do a dark wash, which is usually two to three times a week I must re-wash the items once or twice after! All of the items come out of the wash with white spots all over. Thinking it is soap, I run the wash again on a rinse cycle: nothing changes. Then I redo the wash - this time not using soap. The result is a bit better, but I still have to take a wet washcloth and rub the areas out.

    I did voice a complaint one time to which I received a letter stating that I should read my manual, specifically the troubleshooting guide. I don't have time for this. Again, we purchased this machine for its cost and efficiency, yet it's ending up costing much more than it should as for every load I do (of dark clothes), I have to do one or two additional. (No telling what is on the light or white clothes that I cannot see because of their color!) This machine has been a total waste of time and money; I will never purchase another Whirlpool machine as I am extremely dissatisfied with this product.

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    Customer ServiceCoverageStaff

    Reviewed March 9, 2015

    Our Whirlpool dryer broke less than 3 months after we bought it. We called Whirlpool and spent more than 2 hours on the phone. They sent someone out and that person told us he couldn't fix the part that was broken. He gave us a phone number to call and we called and spent another hour on the phone after which we were told to call Whirlpool back. We called them on 3 separate days and spent hours on the phone trying to contact real people. After another week (during which time the dryer went out of warranty) we had to call someone to fix it. After that we spend a month calling and emailing Whirlpool to get reimbursed for the almost $400 we spent fixing it. No luck. We were told that it was out of warranty and we didn't use a Whirlpool technician. I was hung up on, given the runaround through phone menus, continually told it wasn't the correct department, and finally that Whirlpool doesn't cover it. Bottom line is...never buy Whirlpool.

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    Verified purchase

    Reviewed March 7, 2015

    Whirlpool Cabrio Model Wtw8000BW - Purchased machine Jan. 2014. It does not wash my clothes clean. Clothes come out with dirty streaks all over them. The clothes I dry on a line smell dirty, like they weren't rinsed properly. I have been cleaning the machine the first of every month per the instructions. I will never buy another HE washer again, this is my second one. Purchased a new one with an agitator.

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    PriceStaff

    Reviewed March 6, 2015

    Whirlpool Cabrio Washer WTW5000DW - I have owned at least two other washers in my life, and I just recently bought a new washer/dryer set at HHgregg. Was told they are "doing away" with agitator washing machines in the very near future so this is my first experience with a top load agitator-less washer. This thing is AWFUL!! First of all it took a minute to get used to the weird popping, grinding noises it makes while going through the cycle (which I might add seems to take FOREVER). The other thing I hate about it is there is no way to add the fabric softener at the start of the wash in this model unless you have a "downy ball" of which I have yet to find at my local dollar store or even the KROGER??? So I run back and forth trying to "catch" the rinse cycle to STOP the machine (wait I might add) and then add the FS manually.

    BUT THE ABSOLUTE WORSE THING is - my clothes come out with SPOTS that look like lint all over them, and they won't wipe off unless you have a wet rag to do it with!! AND YES - I have cleaned this washer TWICE already since January with the very expensive "AFFRESH". I wear scrubs and they are solid colors, so it really shows up and I have to wipe off every pair EVERY day before I put them on then roll a lint brush down them. WHO HAS TIME FOR THIS??? This is on my SOLID colors which is easy to see, I can only imagine the GUNK that is on the rest of my laundry!!! I don't feel like my laundry is getting clean at all!! I am divorced and money is tight - I paid around $500 buck for this piece of crap. I am already seriously thinking of getting me another one - the OLD tried and true kind with an AGITATOR! And yes I am ANGRY. Can you tell??

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    Customer Service

    Reviewed March 5, 2015

    Purchased this machine in Jan 2012. From the start, dark clothes came out with white streaks on them. Thought I was doing something wrong - kept using machine. Then started noticing my whites coming out looking very dingy, light tan stains on them. Called Whirlpool and was told to use Affresh tablets to CLEAN my washer - why should you have to clean a washing machine?

    Several weeks ago noticed machine getting very loud during spin cycles - and I mean loud! Sounds like a jet engine taking off in my basement. Called repairman - he listened to my machine and said noise is the bearings, seal not fitting properly around bearings and the grease for bearings is slowly leaking out into my wash cycles. Explains the dingy whites and spots on darks. Said he just worked on a Cabrio with same issue - had to rebuild seal and bearings - about a $450 job.

    After reading all these reviews, decided not to attempt to fix this machine. Going to scrap it and start over. $900 for 3 yrs of an inadequate washing machine!! Whirlpool should be made accountable for this inadequate product to all of us consumers who threw away hard-earned money. Reading up on the Speed Queen agitator model. Lots of good reviews. Think I will go back to the old tried and true way of washing clothes.

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    Reviewed March 5, 2015

    I purchased a washer and dryer through Best Buy. I had already decided on what I wanted and have purchased Whirlpool appliances in the past including washers and dryers. I tried other brands and was disappointed so I wanted to go back to using Whirlpool w/d. I was encouraged to purchase this set because it was on sale. Worst mistake I ever made. I am so disappointed! I wish I could go back and do over.

    I would have gladly paid more for what I had wanted instead of saving (supposedly) a little money. I personally think they were trying to get rid of these models because they are awful and I have had so many problems doing a job I already don't but this set makes it worse. The washer is constantly off balance I think because you have to be so strict in how you lay in the laundry to the washer! Now the dryer takes even longer to dry my clothes than my twenty year old set (Maytag) which wasn't that bad. Is there any kind of trade-in I could do model: WTW4900B to get the set I really wanted (the models with glass top on washer and glass door on dryer)? I purchased this in April 19 of 2014. I hate it!

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    Verified purchase

    Reviewed March 4, 2015

    I have had a Whirlpool washer for less than 1 year and have had it serviced over 7 times with drain problems - code A10 being displayed. Have not been able to resolve the problem with neither the dealer nor the manufacturer. What a lemon!

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    Punctuality & Speed

    Reviewed March 3, 2015

    I bought this machine in September of 2014. Six months later I HATE IT!! It does NOT get the clothes clean and don't even try to bleach white towels or socks, it doesn't pump the correct amount of hot water and things come out just as dirty as when they went in. It tangles everything together and frequently stops working because it unbalances the load with its lack of water. I've always been proud of how my family's laundry looked and now I'm just embarrassed. I'm considering donating this to a human society for dog towels. Stay away from this washer, it's horrible. I'm going to the laundromat and shopping for a new machine ASAP!

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    Customer ServicePunctuality & Speed

    Reviewed March 1, 2015

    Cabrio - In Dec 2013: Ran the Clean washer cycle and it would not cut off. I had to shut off manually. Called the company and they sent a technician, who said he 'fixed' it and that everything was good. Fast forward to Feb 2015: Tried cleaning the washer again. When I left the house there were 10 minutes left in the cycle. When I arrived home 7 hrs later, the washer was still running and my hot water heater had cut off. I had to reset via the circuit breaker. This will be my last Whirlpool appliance for a long while.

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    Price

    Reviewed Feb. 28, 2015

    Haven't even had the Cabrio washer for three years & I've hated it since day one!!! First, our clothes don't come out clean OR come out with white streaks (changed soap, still happened!). Washing bedding is a nightmare! They are sopping wet & I have to wring it out. Finally broke down today & the repairman quoted over $600 to fix (paid $800). Take this piece of junk away!!! It cost me less to replace than get fixed; way to help the environment!

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    Online & App

    Reviewed Feb. 23, 2015

    I bought a matched set of Whirlpool washer and dryer. Within about 3 months the dryer quit running on any of its cycles except heavy duty. About a month after that the washer started messing up. First it quit putting in the bleach. Next it quit adding water except under the heavy duty cycle. Then after about another week or so it quit putting in fabric softener. After a couple of more months it only uses hot water. Now not quite a year after I purchased it the washer now only adds water in the wash mode and not the rinse cycle. Now all this would not be a problem except I had lost the warranty cards and in their website would not let me register it online.

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    Customer ServicePriceStaff

    Reviewed Feb. 18, 2015

    Started researching online about a week ago because my dryer was making an awful noise. Found out that the new idler pulley system the company used in my Whirlpool cabrio washer & dryer model (WED5500XW0) was so ineffective that they have since started replacing it with the old part #691366 they used to use. Also I am having a problem with my washer not spinning all of the water out of the clothes. Found out that this is a common problem with this model (WTW5500XW0).

    Had a certified repairman out to replace the dryer idler pulley system. He also calibrated the washer to see if that may help (it did not). The repairman said that some of the Whirlpool washers had been recalled and he had actually replaced some control panels and that seemed to work. He suggested that I contact Whirlpool. So I contacted Whirlpool, thinking that they obviously knew that there have been many problems with these machines (idler pulley part being discontinued & and recall on SOME models), and thought they would be more than willing to rectify this problem.

    Well think again! The two young ladies that I spoke with sounded like robots, "Unfortunately, you are not within your 1 year manufacturer's warranty so there would be nothing we could do at this time." Although I must tell you, the second young lady I spoke with did offer to sell me a new washer at a deep discounted price of $386 (which is only $86 more than fixing the washer). I think everyone who has a problem should contact Whirlpool and express this dissatisfaction. And if you are shopping for a washer and dryer, stay away from Whirlpool because their customer service is disheartening.

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    Customer ServiceCoverage

    Reviewed Feb. 17, 2015

    I purchased the machine December of 2010 from Lowe's along with the matching dryer. I also purchased an extended warranty. A year ago July the lid on the washer broke at the hinges. I contacted the warranty provider and was told that the repair would not be covered under warranty and the damage was operator error. I purchased a new lid for approx. $250. One year later the replacement lid broke in the same location. I have tried to get a response from Whirlpool no response.

    I contacted Parts Select and inquired about changes that should have been made to correct the lids. He was not aware of any changes but did advise that the part had a new number which he indicated probably meant a design change. I ordered a new lid just under $250. New machines have a metal frame around the glass instead of the plastic frame which keeps failing. The springs that hold the lid in the upright position are so stiff I can hardly move them by hand. I am very disappointed in Whirlpool quality and consumer support. I will not purchase any more Whirlpool products.

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    Price

    Reviewed Feb. 16, 2015

    About two months ago the washer starting stopping and the "UL" light continued to come on during every spin cycle. So I would adjust the clothes and start it again. So I decided that I should call a certified serviceman to come out and access the problem. Today a certified serviceman came out to access the problem. After about twenty minutes I was told the tub needed to be replaced and the cost and labor would be $600 or more. I do realize that the washer is about 8 years old but to completely need a repair like a new tub. I am very upset and have no idea what to do.

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    Reviewed Feb. 12, 2015

    Whirlpool Cabrio - Our washing machine just started leaking water with oil underneath. This would be our third repair since purchasing this machine but it doesn't sound like a repair is possible or worth it. It's too bad we can't go back to the old models. They definitely lasted longer with no problems. Companies should make the older models bigger and forget about the front loaders and newer models without the agitators. Too much shaking in the machine causes too many repairs!

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    Reviewed Feb. 11, 2015

    I am very sorry that I chose to purchase this machine. Number 1: absolutely not enough water to clean anything. Number 2: no agitation. Number 3: simply will not wash anything of any size or weight. Number 4: the noise created is unacceptable. I will do away with this machine. The low water system does not work.

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    Reviewed Feb. 10, 2015

    First my pump went out on a 4 month old washer. Had to wait several days for them to fix it. My washer worked for two weeks and same problem. It's been over a week and the service man cancels then shows up and tells me pumps out and can get one for several weeks. I can't stand them still not fixed.

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    Customer Service

    Reviewed Feb. 9, 2015

    I would like for the public to be aware of an issue I have had with my Cabrio Whirlpool washer and the extended warranty service that Whirlpool sells to customers. My Cabrio washing machine is less than three years old and is an inferior product. The circuit board has gone out on my washer twice. Each time my washing machine breaks, it is out of service for three weeks and I have a family of four people. My washing machine broke down with a major circuit board failure for the second time in three years on January 23rd. I called the extended warranty department at Whirlpool and they sent an incompetent repairman to fix my washer. We are going into week 3 of listening to various stories on why it is taking three weeks to source getting a part overnighted to fix our washer. This man has ordered the wrong parts, says he can't come to us because of weather, can't get the parts, etc...

    I just got off of the phone with the warranty service after speaking with a supervisor and they tell me they cannot source another repairman and we still have to wait. My questions to corporate office at Whirlpool is how long do you have to wait to get a washer repaired and what type of product and extended warranty are you selling to the public? A very inferior washing machine and a very unhappy customer! I will never buy another Whirlpool appliance! BUYER BEWARE, THIS COMPANY HAS POOR CUSTOMER SERVICE! THIS IS MY SECOND GO-AROUND AND THE SECOND EXPERIENCE HAS BEEN IDENTICAL TO MY FIRST ONE - TERRIBLE!

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    Price

    Reviewed Feb. 9, 2015

    I bought this top loading, low water machine 1.5 years ago, $500.00, did not buy extended warranty, expect major appliance to last at least 5 years. Motherboard is out, will not spin, will cost at least 200 to $300 to get it fixed! Selling on Craigslist for 50. So sad. Will never buy whirlpool again, waste of hard earned money!

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    Price

    Reviewed Feb. 3, 2015

    I purchased the "top-of-the-line" Whirlpool Cabrio washer and dryer. My washer is 6 years old and will not complete a wash cycle. According to the repairman, the drive shaft is stuck and it will cost $500.00 to repair it. When speaking with Whirlpool, their suggestion was to buy a new one and get an extended warranty. This company is a total disappointment.

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    Customer ServiceCoverage

    Reviewed Feb. 3, 2015

    My Duet washer is just 3 years old and has had light use as there are only two people in the household. After just 3 short years the machine stopped working. We were told it needed a controller board and new valves. The cost of the repair was quoted at $733.00. This is far more than we paid for the machine. So we called customer service and at first they thought they could sell us a plan for $350.00 that would cover the repair but it was denied by the supervisor. So zero help, absolutely nothing. Now the backdrop here is that our last Whirlpool (same type) is still in use with our son no repairs in 15 years. Does anyone reading this think we should buy another Whirlpool or recommend it to our Friends and family? I think a Maytag is in our future. Whatever happened to companies standing behind their reputation in America?

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    Customer ServiceCoverage

    Reviewed Feb. 2, 2015

    We hate the matching Cabrio washer dryer bought in 2011: Dryer lower blower went out after 18 months in service. The day it went out whirlpool sent me the "extended warranty offer." Warranty had expired 6 months prior. I renewed for 12 months and promptly called for a repair. Cost was approximately $450.00, all covered under the newly paid for warranty. I dodged a bullet there. Washer has the splintering fiberglass around the top. Lower bearing is out and sounds like a freight train coming out of the laundry room. Not going to have it repaired. Looking for new units not manufactured by whirlpool. Shameful ROI. No more whirlpool products in our house.

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    Price

    Reviewed Jan. 31, 2015

    Cabrio Washer mod# wtw6700yw1 - Washer and Dryer purchased 2011. Now washer will not complete entire wash cycle. Shut off after 3 mins lets all the water out. Now affects all levels of wash. Contact Whirlpool customer service. Sent repairman. Claims sensor board needs to be replaced. Costs $285.00 + $55.00 for labor + $79.00 service call total cost $419.00. Needless to say I declined the repair and now after reading all other complaints glad I did. This sounds like a money pit, just keep repairing and never being fix. Repairman suggested Speed Queen washer so now shopping around for new unit. Dryer so far still working.

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    Customer ServiceSales & MarketingPriceReliability

    Reviewed Jan. 30, 2015

    WHIRLPOOL WTW5000DWO WASHING MACHINE TOP LOADING 2014 MODEL - I purchased this above model at Lowes of Hagerstown MD. The first problem I had with the washing machine was the spin cycle did not wring out the clothes. The second problem was the spin cycle caused the washer to start walking. "The washer was leveled prior to washing the clothes" also water was still running into the washer after it cycled off. I call Lowes the next day and told them my problems and they replaced the unit with the same model. The delivery came and I hooked up the washer and placed a few items in the washer and allowed it to cycle through. The washer did the same thing all over again. It did not spin the clothes out and the water continued to pour in the washer. And spun out of balance. I contacted Lowes and advised them I was having the same problem. I also told them my cousin had the same model and they were also having the same problem.

    Lowes offered to replace the unit with a different model so I selected Samsung washing machine and I have it scheduled for delivery tomorrow. Also I wanted to let you know that the price difference was 100 Dollars more for the Samsung and Lowes told me that I would have to pay the difference. I told them I have been inconvenienced twice and I will not pay the difference, they then call in the store manager and he override the difference. Lowes of Hagerstown will try their best to make it right, it's sad that the mfg will not bring a product to the market that will do what it is advertised. The federal and state government should fine these companies and replace the defective models when reported. Do it right the first time and you won't have a repeat of the same problems. Also not use the consumer as a guinea pig to try out new products.

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    Price

    Reviewed Jan. 30, 2015

    I bought a Whirlpool washer WTW4800XQ top loader. I have owned it for about two years and now it has tore up, the repair bill will cost almost what I paid for the washer. I feel it is bad business to sale something and it not last any longer than it has. No one should have to buy a washer every two years!!!! When it gets to the spin cycle it works fine and then all of a sudden it will beat and bang and if you don't get it stopped it will be in the middle of the floor. I'm very upset and put out with Whirlpool!!!!

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    Staff

    Reviewed Jan. 28, 2015

    I purchased this Maytag clothes washer in 2007. So far I've had to purchase and replace the front door 2 times. The current one now needs replacing. The plastic near the hinges disintegrates after about 2 years. This appears to be a manufacturing design defect. I have requested from Whirlpool to send me a replacement door for my washer. The part number is 34001178. The model number is MAH2400AWW. The Serial number is 14060452LE.

    I have spoke to four different levels of employees at Whirlpool after escalating the service request. Each time they have told me they are unable to send a replacement door to me, stating that the product is out of warranty. I realize that the washer is out of warranty but I believe this problem is a design flaw. The plastic near the top door hinge breaks down and cracks after 2 years of normal use. The last person I spoke with "Michael" (would not provide me with a last name) said to write to the Whirlpool corporate office with my complaint.

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    Price

    Reviewed Jan. 28, 2015

    This is the information I tried to send to Whirlpool only to get a message that it was undeliverable: "I purchased a set of whirlpool cabrio washer and dryer on 10-23-2013 (model numbers WTW8540BW, and WED8500BW). On 01-25-15 the washing machine failed to power up just over 2 months out of the standard warranty. This wasn't the low end cheap models. With cash discounts we paid over $1600.00 for the set. After a $70.00 dollar charge to the repairman we are told that the unit has a bad electric control board (part # W10761026). And unfortunately the part is on back order until March 1st, 2015 as of right now. So if and when the repairman gets the part and installs it, I get to pay him an additional $260.00. My family has always been such a dedicated Whirlpool appliance purchaser but this is wrong.

    Oh I almost forget, now I have to rent a washing machine at a cost of $55.00 per month until mine is repaired. I believed I was purchasing Whirlpool quality. The type of quality that doesn't need an extended warranty because Whirlpool is made to last correct? Please assist me in making this situation right and restore my faith in the quality I was raised with in Whirlpool products."

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Jan. 27, 2015

    I purchased a Whirlpool dryer about 18 months ago. Within 2 months the timer went out. Of course I am still under the manufacturer warranty they came and fixed it. Now a year after the same problem occur. Whirlpool convinced me to buy and extended warranty for $268.00 and scheduled service with Platinum Factory. Took a day off work, then they call me to cancel the appointment. I will advised people not to buy Whirlpool appliances because that is not the appliance I have with them.

    All whirlpool appliances have a defect. My refrigerator, my washer and dryer, my microwave all have issues. Most of the whirlpool at all. Services agents are rude and not professional. One agent from Tennessee had the nerve to tell me I have to lose money to get services right. When asked to cancel service plan I was told to write a letter to get my money back. My advice if you are in the process of changing your appliances DO NOT BUY WHIRLPOOL APPLIANCES because your problem will not be resolve by talking to those stupid agents and will not let you talk to a supervisor.

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    Reviewed Jan. 26, 2015

    Whirlpool Cabrio Washer - Sucks. I purchased it when I purchased my house. After having the washer for a year and a half it stopped draining and wouldn't spin. I paid $75.00 for the service call from my home warranty and thought that I was good to go for a while. But here I am a year with the same problem. I will never buy another Whirlpool again.

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    Reviewed Jan. 25, 2015

    Cabrios have an inherent F1 error problem, The company had an initial recall and fixed it once, but problem reoccurred about 14 months later. Company declined to fix it. If there is any type of lemon law on appliances, this would apply. I would not recommend this washer.

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    Customer ServiceInstallation & SetupPrice

    Reviewed Jan. 21, 2015

    Bought Cabrio 3 years ago, started getting ul code and f1 code. We leveled machine, but cycle kept getting stuck mid-cycle. Called repair guy, they say it is going to cost between 6 to 800.00 to fix???? Really. It's three bloody years old. Very disappointed. Do I now get it fixed or break down and buy another washer. I would not buy Whirlpool again. Very pissed.

    UPDATED ON 02/05/2015: We called an appliance repair company and initially paid $440.00. After installing a motherboard computer system, it still did not work. We were then told that the other part would be another $120.00. We were already soaked for $440.00 so we decided to pay. After that was repaired the washing machine was still stalling mid cycle. We were then told that it has something to do with the wiring and it would cost another $120.00-$140.00. Needless to say, we declined. Complained to whirlpool that machine was three years old. We are pissed and $570.00 out of pocket. Just bought a lg front loader and paid for a 5 year warranty!!

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    Customer ServiceInstallation & SetupStaffReliability

    Reviewed Jan. 21, 2015

    I purchased a washer from Whirlpool through Home Depot on August 7, 2014 and on Dec 31st, 2014 the washer broke. I called Home Depot and was told to call Whirlpool since I was still under a year warranty. After numerous calls I was referred to Advantage |Appliances, a company that provides repair services for Whirlpool. After a week the technician showed up and briefly inspects the machine to conclude that there were two problems with the machine: "The controller is defective and there might be another problem since the water is not draining." An order was placed for the part and another week went by with still no part.

    I called the corporate office only to hear that it might take 5 to 7 days to receive it. In the meantime I had laundry piling up. I was forced to go to the laundromat with one arm in a cast and a painful lower back. I finally received the part on Friday and the technician arrived on Saturday to install the part and then announces that she was willing to fix the water pump but had to get paid in cash since this was not included in the warranty. Now mind you! This woman knew about the problem from her last visit but made believe that it wasn't a problem.

    Advantage Appliance makes money by extorting their customers out of money. This young lady stood there without blinking asking me to pay her $89.50 to do the job she was suppose to do in the first place. I purchased an extended warranty from Home Depot only to find out that they would not be able to do anything since I was still under warranty. I have never been so angry and want Whirlpool to take responsibility. I am sitting with a washer half full with water and no one is stepping up to do something! Whirlpool is disgusting! The corporate office was not friendly or nice about this situation. They don't care! Why do businesses like Whirlpool get away with this? This is not acceptable.

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    PriceStaff

    Reviewed Jan. 21, 2015

    My Cabrio washing machine is a hunk of scrap metal after five years of lite use. Replaced the electronics first, then a year or so later replaced the motor. Now it's leaking from the bottom. Repair man said it is not fixable. I did not buy a warranty because it was too expensive compared to the value of the washing machine. My recommendation to anyone buying a Whirlpool appliance is to buy the cheapest thing on the market, so that you can throw it away when it breaks because they are made to break so that they can sell you extended warranties.

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    Reviewed Jan. 20, 2015

    My family purchased a Whirlpool Cabrio washing machine approximately 4 years ago. The first two years were fine. I had no issues out of the machine at all. The last two years (just as my warranty expired) have been terrible. It was serviced twice just before the warranty was up and my husband has serviced it twice since. On two separate occasions, the bearings have worn-out and the bottom seal leaks water all over my floors. I would never recommend one of these machines to anyone!

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    Reviewed Jan. 19, 2015

    We have put hundreds of dollars in service calls and parts on these items. I bought them because they were supposed to be good choices. NO way! I have replaced motherboard in washer, belt and sensor in dryer, the washer has had mold in it since week one. I've tried to clean it but just keep coming back. All my clothes smell like mold and I already have lung problems! Can't afford to buy new right now. But last month my dryer started making terrible banging noise and so repairman says I need another part! I bought the part more money! Just to have it quit again! Now the barrel split! I don't think I should have to pay the money I did for this set and surely shouldn't of had to replace so many things that went wrong or put up with the sewer smell from the washer!

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    Reviewed Jan. 19, 2015

    Top loading Washing Machine Model #WTW4950XW2 - You would think that a big company like Whirlpool would make quality washers. NOT! Our top loading washer bought in late 2011 has been making loud noise during the washing cycle for the last 6 months, and last night was struggling to spin. Seriously, with just my wife and myself using the washer once a week, this washer should last over a decade! So I called Whirlpool and explained the problem... and, as expected, they cannot help me as it is over the one year warranty. NO MORE WHIRLPOOL BRANDS FOR US!

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    Reviewed Jan. 17, 2015

    What is the 'brilliant' idea of a 'mode' dial on a washing machine that needs to be pushed in or pulled out to engage its function??? In other words, why is there a 'free-spin' mode of THE DIAL itself? Okay. IN OTHER WORDS, why not just let the 'handle' part of the dial stay affixed to the red line mark, so that they continuously turn together at ALL times???

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    Price

    Reviewed Jan. 16, 2015

    Frontload Sport Duet ht: After just 8 years, bearing out on washing machine. Just had repairman out. Cost more to fix than what I purchased it for. I bought both the washer and dryer, thus the reason for the "duet." So now I have a good dryer and lost its mate. I am not going to purchase another one. Very disappointed. I will not be purchasing any more Whirlpool products in the future. Off to the laundromat.

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    Price

    Reviewed Jan. 16, 2015

    Whirlpool Cabrio washing machine: The washer was purchased in March of 2012 and malfunctioned in December 2014. After phoning Whirlpool, the machine was scheduled for repair with a factory-authorized company. The first repair attempt was unsuccessful due to a lack of parts. It took 10 days for the parts to arrive, and another unsuccessful repair attempt was made. The verdict is that a new motor control board, costing $350 plus labor, is necessary. With the delay in service and cost of repairs, I may as well buy a new machine.

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    Reviewed Jan. 16, 2015

    I purchased the Whirlpool washer with the expectation of having at least clean clothes. In fairness, I do wash some pet items but they are done separately. My clothes at time come out dry in spots because they've not been touched with water. Forget the balancing issue. What I will have to do is wash, rinse, and repeat. This will be my life until I can get a new washer. Never again Whirlpool.

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    Price

    Reviewed Jan. 15, 2015

    I bought a Whirlpool washer and drying matching set (model 6400sw3). I liked it because it was extra large without agitator in the middle. I've had it for about 2-3 years and I have already replaced the drain pump, motor and barrens, it has cost me over 500.00. I thought now OK it's working fine, but now its giving me a code every time I wash of LD. I am so fed up with this!! I should have bought a new washer but I felt as much as I put into it, I basically built a new one. And now this code comes up every time and I have to power it off. I'm not sure if anyone else has had this problem but I just don't know what else could go wrong with this. I will never ever buy a piece of junk like this again!!

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    Reviewed Jan. 14, 2015

    Cabrio top loading washer - I have had this set for 3 years. The first 8 months it was fine, then came all the rust. I had to go to the BBB and file a complaint as everyone at Whirlpool would not help. Last year they finally replaced the top, and now, it's rust yet again. I rinse and dry the machine when I am done using it. The repair man said it was because manufacturers are not using primer and just one coat of cheap paint. What now? I'll see if I can get the lid off and sand it and use rust preventer on it. Never again, I should just junk this piece of crap and Whirlpool should shut down if they can't make anything worth our hard earned money.

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    Reviewed Jan. 12, 2015

    Just bought this washer, it's making a lot of noise, sounds like something is grinding (metal, gears, etc). I thought Whirlpool was suppose to be good. I just had my Maytag go out after 18 years of service, thought about getting another Maytag but found out Whirlpool makes those. As many complaint as I see, seems there needs to be a class action lawsuit against Whirlpool for shoddy work.

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    Price

    Reviewed Jan. 12, 2015

    I purchases the Whirlpool duet in 2011. In that time frame it went through 3 boots, the big rubber gasket by the door, a mother board which is the computer and last but not least the drum and bearings. The last fix was for $800. They only cost $720 new. I will never purchase a whirlpool appliance again.

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    Customer Service

    Reviewed Jan. 12, 2015

    This Cabrio Washer and Dryer are horrible!!! Don't ever buy one, they will not fix the F1 code, and Whirlpool customer service is non existent!! I hate this company, and will never buy a product made by them again! Be aware that Whirlpool makes products for Kenmore, Maytag, and a few others!!! I just want to spread the word about this washer! If you just bought one try and take it back for something else!!! STAY AWAY FROM WHIRLPOOL!!!

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    Verified purchase
    Customer Service

    Reviewed Jan. 11, 2015

    We bought a new Whirlpool Cabrio Platinum washer and dryer in July of 2014. We were continually finding wet areas in our clothes after they were supposed to be dry. We finally called Lowes where we purchased the set. We had bought Whirlpool appliances about 10 years ago and were pleased with the product as we never had any problems.

    Lowes sent a service technician on September 12th who checked out the dryer and told us there was nothing wrong with the dryer, but the vent was unsatisfactory (he was from A&E Appliance Repair). He said there was nothing he could do and charged us around $148 for the 14 minutes he was here. We checked out the vent and found it to be working satisfactorily, but we continued finding wet areas on the clothes that were supposed to be dry.

    We continued to call Lowes and finally spoke to Amy at their Headquarters Customer Care Dept. with no positive results. We then called Whirlpool, and they sent someone who replaced the steam dryer valve which he said was leaking in November (it took another month to get this part). It is now January of 2015, and we are still experiencing wet spots on our clothes even worse than before!

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    Reviewed Jan. 9, 2015

    After reading all the reviews about the Whirlpool Cabrio washing machine, all I can say it's just a piece of junk. We have replaced the agitator 3 times at $80.00 each, not including labor. Our clothes are never cleaned properly and it always seems to be out of balance. I will never purchase another Whirlpool product.

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    Customer Service

    Reviewed Jan. 7, 2015

    Whirlpool Cabrio Model WTW6500 - I ask all of you to stay away from the Whirlpool Cabrio sets. I have spent hundreds of dollars trying to fix my washer. I just spent $260 for a computer board. Now it stays on rinse cycle. So now I need the motor sensor harness which is another $90. Service call $80 x 2. So, now I am going to take the computer board back and get my 260 dollars back. For the cost of $400 to fix this washer. You can go and buy a new one for around $400. Then, I'm going to the lawyers to file a class action suit against Whirlpool. So, owners; be looking in your mailboxes for a class action suit against Whirlpool for those who own the cabrio set. I'm tired of having to deal with whirlpool customer service. Maybe, whirlpool should think of having their laundry made back in America.

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    Reviewed Jan. 6, 2015

    This machine does not clean the clothes well, keeps an odor even after using Clorox (probably due to water inside that never leaves), and does not spin the clothes well. Every washing is longer than traditional washers and then I must use the spin-only cycle twice (adding another 30 minutes). I must also shake the inside of the tub to get the spin to work at all. The tech came out and re-calibrated, but to no advantage. Terrible machine and should be, as one viewer said, "under recall," in my opinion. NOT WORTH THE MONEY -- and I am very disappointed in Whirlpool.

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    Verified purchase
    Staff

    Reviewed Jan. 6, 2015

    I was terribly injured by a Cabrio Washing Machine - On December 20th, 2012, I was doing the white wash for my wife, because she can't handle the smell of bleach. It was about 4 a.m., I couldn't sleep, so I went in the garage, in my underwear, and was folding up the clothes. I was cold, and as I grabbed a T-shirt from the dryer, I thought how nice and warm it was, and put it on. Suddenly, I felt a pain in my mouth. I had no idea what had happened, but I was bleeding profusely. A piece of the washer's tub had broken off, and had been lodged inside the T Shirt, which then stuck me deeply in the top of my mouth. The piece was a jagged, very light, piece of white fiberglass-like material, sharp on both ends and shaped like a dagger. To this day, it still has not healed, and has a thing clot, that rips open any time I eat a sub sandwich, chips, or any hard food. I went to the dentist the next day, and was told the incisive papilla, an area in the mouth where virtually all the veins in your head meet. I have ruined many shirts since this has happened, because the blood just pours from that area profusely now. Anyway, though the machine was about a year old, I told Whirlpool they should remove this unsafe product from my home, and give us another washing machine.

    Their representative, LORNA 866-640-7146 ext **, insulted us by offering us $50 towards another machine, though we had paid almost $600 for it. I emailed their claim forms to **, who told me she had never seen or heard of this machine coming apart like it did. When the repairman came, he said he has personally seen this 3 or 4 times on this machine. They are not behaving in an honorable manner with me about this, even having their repairman try to take away the evidence, and when I wouldn't let him remove it, he was told to not repair it. A while ago, a new washer would have resolved it a long time ago, now seeing that this will be a life-long problem, they need to do a lot more for me. You can't sleep at night when this is going on, as you will literally drown from all the blood that flows down your throat.

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    Reviewed Jan. 5, 2015

    As with the numerous complaints I have read, the bearings went in my machine - went in just after a year and now it’s leaking water. I am a surprised there has been no recall or extended warranty considering how often this occur. Even the repairmen I spoke with are fully aware it is a defect problem.

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    Customer ServiceStaffReliability

    Reviewed Jan. 5, 2015

    CABRIO GETS A ZERO RATING. We are sorry we ever bought this washer in '08. The unit had a defective main control board and was replaced in 2012. The factory authorized service agent from A&E literally robbed us of jewelry while in our home. Now the main electronic control board needs to be replaced again. Neither Whirlpool or their authorized agents are truly customer service oriented on the defective product. Neither are willing to make an honest attempt at regaining our trust. I have contacted both and neither will acknowledge or offer reconciliation. The problem with the main board and the recurrent F-50 error has been denied by Whirlpool although acknowledged in numerous consumer forums as this. Our family is now without a wash machine. We have not even received a simple apology for the theft from the service agency - even though their employee has been arrested. BEWARE!

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    Customer Service

    Reviewed Jan. 5, 2015

    Bought a Maytag Bravo XL Top-Loading Washer Model MVWB880BWO. It was installed on Jan 22, 2014. In December, the spin cycle became very loud. I contacted Whirlpool on Dec. 2. They said a local technician would be out on Dec 5. They make up this date. I called the local technician. They came out on Dec 16. I was informed that if there was nothing wrong with the washer, I would have to pay for the service call. The tech. found there was a bearing problem. He said they would contact Whirlpool about the warranty repair. Had not heard from the repair shop. Today is Jan 5. I called the local repair shop. They said they were waiting to hear from Whirlpool.

    I called Whirlpool. (That's another nightmare). They said they were waiting to hear from the tech. The man at the repair shop said he has been trying to get a hold of the rep for our area in Eureka, CA. Apparently he doesn't return emails when he is in training and apparently he is in training most of the time. It is totally unacceptable to have to wait for over a month to have a washer repaired. Not sure what a consumer's recourse is for getting something that is under warranty repaired in a timely manner. Maytag used to be a good product. Since Whirlpool produces the Maytag, the quality just is not there. Very poor service. I would not recommend buying Whirlpool. You will not be happy with their product or their service.

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    Reviewed Jan. 4, 2015

    Our machine was bought via the employee purchase program. It's just under 2 years old and the bearing has been out for nearly 6 months. I called Whirlpool and our local Whirlpool repairman. They both want hundreds of dollars to repair it. Being pretty handy, my husband and I decided to fix it ourselves. Trying to find compatible parts for this model is a NIGHTMARE. Everything in my house is Whirlpool...range, dishwasher (also junk), microwave, fridge, washer, dryer...and it will all be systematically replaced with ANYTHING BUT WHIRLPOOL OR ITS COUNTERPARTS.

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    Reviewed Jan. 3, 2015

    Purchased approx. 22 months ago from Lowe's. Has been making noise for 6 months and getting louder. Now it sounds like a freight train. We had a repair company come out and it needs the lower bearing that supports the tub. Sound familiar? Buyer beware. Total junk. Can't believe it is built so crappy. The repair man said I see these all the time. It's either the board or the bearing, or both. Whirlpool should be ashamed ripping off hardworking consumers that trusted them. Very obvious that it is shoddy workmanship and design that is making these fail. Shame on you and your management for not stepping up and at least helping out when you KNOW these are junk. Never buying another whirlpool ever.

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    Reviewed Jan. 2, 2015

    Purchased a matching set, Whirlpool Cabrio Platinum Washing Machine and Dryer in November of 2012. After just over 2 years, I'm stuck replacing the Washing Machine at my expense! The washing machine began leaking water out of the bottom of the unit and became extremely loud when operating it. The repair technician said it was a seal and bearing that needed replaced and the cost of repairing the unit would be cost prohibitive versus replacing the unit all together ($800+)! Originally paid over 2K to purchase these units and have them installed. I do not want to trust or rely on the Whirlpool brand again. I would appreciate any recommendation for a better quality, high capacity, HE washing machine brand to replace the Whirlpool unit with (Samsung, GE, LG)??

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    Customer Service

    Reviewed Jan. 2, 2015

    Purchased Whirlpool Duet wfw9550ww00 in 2012 from PC Rich, who purchased machines in 5/11. Product stopped being made 5 yrs prior. Of course I did not know until my washer went and had service come to my house. He explained prior information, looked at my machine for 2 seconds and said "someone put in a heavy load that machine was not able to handle and 2 belts broke and guts of machine are destroyed. It's a $799 fix, not including labor, you're better off buying a new machine." How does he know that's the reason for breaking??? The machine is 2 years old, not a scratch on it!!! Unbelievable!!!! Then states "that's $114 for the service call." $114 for 2 seconds!!! I'm absolutely furious!!! Whirlpool has a new program (if it helps anyone), if your machine is "fairly" new they will give you a invoice for 1/2 off a new Whirlpool... Take it from there. There should be a tremendous action lawsuit, look at all these complaints...

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    Price

    Reviewed Dec. 29, 2014

    After owning the highly recommended Cabrio for only 2 years, I was told it would cost $300 for the motherboard!! I have always used Whirlpool but this machine is terrible. Water saving is not an option when washing clothes. Unless I use the bulky cycle, my clothes come out dry and smell dirty.

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    Reviewed Dec. 27, 2014

    Cabrio Washer WTW6600SW1 - We purchased this washing machine back in January of 2007 and have had nothing but issues with it. We thought Whirlpool was an upstanding brand and we've found out otherwise. They haven't stood behind their product or the issues we have had along with all the other people. There has been a Facebook page about the Famous F1 error code. We have had numerous other error codes we have had to pay to have someone come out to fix. We paid almost $700 for this machine and have had to pay out several hundred more dollars just in repairs. Not worth the money and the company doesn't deserve to be in business if they don't back their product. I get buying a warranty, but if they are same problem with so many machines, it sounds like a manufacturing defect to me.

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    Customer ServiceStaff

    Reviewed Dec. 26, 2014

    We bought a house almost 10 years ago and it included a Maytag washer and dryer. About 5 years ago, we decided to buy the Whirlpool front loaders. What a mistake as the washer shook every time it ran. After several warranty service calls and days of vacation waiting for the service, they finally said they couldn't do anything. During that time I had been in contact with Whirlpool and asked for them to take them back. Of course they wouldn't. I asked for a swap for top load washer and they would need to also replace the dryer to match: still no deal. It took a letter from a lawyer to make it happen. They also bought back the washer and dryer stands which covered the lawyer's costs.

    So shortly after I received the Cabrio washer and matching dryer, the lid is very heavy which I believe the lid spring broke. I refused to call the service company as I did not want to go thru that crap again. I also know I can fix it myself easier and without all the drama. I keep waiting for another failure but so far all is acceptable.

    Whirlpool is not the same company as they were when I made my living doing warranty service for Whirlpool! 30 years ago they were the best in the industry.

    The Maytag pair was giving to our relative and they are still working flawlessly. Unfortunately Whirlpool now owns Maytag. This experience has cost Whirlpool replacing our kitchen appliances. As much as I want to buy American, I will go with Bosch or LG only.

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    Customer Service

    Reviewed Dec. 24, 2014

    Purchased this Whirlpool Duet washer WFW920ww00 in 2011. 6 service calls while under 1 year warranty. The mother board was replaced..... after I smelled smoke and burning. Had trouble draining.... error codes F9E2 and F9E1 and SD (suds) and low flow were the usual. At times took 4-6 runs to get it through to point where I could open door. Often need to unplug for 20 minutes in order for it to progress. Clothes would not ring out... or be floating in water. Lately had to run on medium spin just to get it to work at all. The odor/smell was horrible and the rubber ring was black with mold after the 1st year. Completely stopped working this week, no power to panel. The repair shop said to not bother.... he has had customers replace 2 or 3 major parts in these and still keep getting the annoying error codes and difficulty making it through a complete wash. Moving on and buying something else.

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    Customer Service

    Reviewed Dec. 24, 2014

    We bought this Cabrio machine 2 years ago after having my old one for 15 years. This machine is no good. It's starting to make loud noises and it's leaking water from the bottom. I called the 800 number and they told me there was nothing they could do. No, if you want me to put out a good word for people to buy your product then you need to be willing to help out your customers. I will put the word out for no one to ever buy your products.

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    Reviewed Dec. 24, 2014

    The machine Will Not Clean the Clothes. Had to Buy A Maytag Washer.

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    Customer Service

    Reviewed Dec. 23, 2014

    I purchased this machine in April and already, the right leg is rusted and the under seam of machine is rusted. I have throw rug under it and where the leg is, there is rust on the rug. I called service from Whirlpool and 2 servicemen came out. The first one told me I was loading it wrong and the water was splashing over the inside tub to rust the leg and I asked, "So why is the seam under the machine rusted?" No answer. The second one came out and told me he could not find anything wrong with the machine and doesn't know why it is rusting, but he never gave me a paper to sign off on. He also said that maybe it was rusted when it was delivered. Not!!!

    Then I call P.C. Richard in Watchung, NJ where I bought the machine at and told them about the problem. They sent a serviceman out and he said that the bleach condensation is causing the rust, it's known fact that this machine has this problem. He said that the water does not run through the dispenser but there is a model that does.

    I want a credit on this machine and get the upgraded one. It states on the machine that I can use bleach but it doesn't say it will cause rusting. I want you to tell me how a 9-month-old machine is rusted on one leg and the seam underneath is also rusted!!!! I had a machine for 10 years and it wasn't rusted. I am very unhappy with this product and with the customer service of Whirlpool. This is my first Whirlpool washer and I would not recommend this washer to anyone. I paid $600.00 for this washer and it should not be rusting.

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    Reviewed Dec. 21, 2014

    Purchased front load washer & dryer 2009 - have had issues with the washer ever since. The last episode has taken 3 visits from repairman - they can't figure out what the problem is - won't finish a cycle (any of them) and locks up. Can't open the door without turning it off and then back on. But the load won't spin dry - leaves clothes wet. Already had the harness replaced a couple of years ago and now they replaced the flywheel (it was warped) thinking that was the problem. Nope. Still won't work & the repair company said they can't figure it out & neither can Whirlpool. I'm very angry after reading all of these posts about Whirlpool. Not a happy customer. But what can you do???

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    Reviewed Dec. 19, 2014

    Whirlpool front loader duet washer WF9400SW01 - I bought this washer brand new in 2007. The rubber ring by the door started to grow mold after 2 years, the washer collects water after wash. Water was dripping down to the drum and sit there. If I forget to check and drain it by turning on in the rinse cycle, it wets the entire floor. And it sounds like a freight train after 4 yrs when it spins. My last washer lasted 20 years and it was a whirlpool top loader. Thought I might get that with this one.. but NOT.

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    Staff

    Reviewed Dec. 19, 2014

    I haven't had my Whirlpool Cabrio washer for even 5 years and I have had to replace the glass lid and now the tub bearings need to be replaced... I have read countless complaints for the same issue. I feel like Whirlpool should at least send out free replacement bearings and the $85.00 bearing press tool that you will need if you're handy enough to fix the problem yourself. PS to all of the poor victims of Whirlpool bearings, go to Amazon and you can buy the bearings and the tool for about $150.00. You will need to order bearings part #10435302 and the bearing driver tool #w10447783... And as far as my matching dryer - knock on wood - it still runs great.

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    Customer ServicePriceStaff

    Reviewed Dec. 17, 2014

    Cabrio he washer wtw6400sw2 - I bought this washer about 6 years ago at the time we paid around $900. Now my bearings went bad and the repair person told me it would cost around $300 to $400 to replace the bearings and seal and shaft but that I should call Whirlpool and see if they could replace the part or give me some discount cause it is becoming an issue with all the Cabrio washers. So I called and spoke with a so called manager - as far as I know it could of been a cleaning person there. She told me that she could not do nothing about the issue. So if a lawyer would be nice to help me and the rest of the world that are having all these issues to file a suit against Whirlpool Corp.

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    Reviewed Dec. 17, 2014

    Bought wtw4800 washer brand new came with 1 yr. warranty. 19 months after buying plastic bearings went. 2 different technicians told me could not be repaired, junk. Washing machine less than 2 years old and can’t be repaired. Called Whirlpool. Told me they could do nothing to help me.

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    Reviewed Dec. 16, 2014

    This Whirlpool Washer Mod # 4800XQ2 eats holes in all of my clothes, came from Lowe's. I still have the sorry machine.

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    Customer ServiceCoveragePriceStaff

    Reviewed Dec. 15, 2014

    After 3 years, the bearings went on the machine! To get it fixed will cost me more than a brand new machine! Unacceptable! Plus, on top of it, Whirlpool would not assist me in anything to help front the bill! Terrible customer service, and will no longer be a loyal Whirlpool customer! And, as I was reading through complaints, others had the same problem, but were given 1/3 of the bill cover to help with costs. How do they choose who to help and who not to help? TERRIBLE!

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    Installation & Setup

    Reviewed Dec. 15, 2014

    Whirlpool cabrio washing machine is 3 years old and the bottom leaks heavy bearing oil everywhere. I now see it is a common complaint and the seal was incorrectly installed by the manufacturing plant. They should be forced to offer a recall and they should stand behind their product. I will never buy whirlpool again. I see thousands of complaints online.

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    Price

    Reviewed Dec. 14, 2014

    Whirlpool Cabrio Washer-Dryer - Bought a set a few years ago at Lowe's. They are a very attractive set and I was pleased at first. Now, I have had to have repairmen out for these units 3 times. The bearings keep going out on the washer because it spins so fast, it wears them out. Now the thing is leaking. Whatever happened to the days when appliances lasted 15-20 years. For the high cost of these things, they are junk. I am very disappointed. I will never buy one of these again.

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    Reviewed Dec. 9, 2014

    I purchased this Whirlpool Cabrio Platinum washer on 12/1/12. I started getting an "F1" fault and all the lights on the machine light up like a Christmas tree during cycles now. I thought I would research Google to see if others were having the same problem. I was VERY disappointed to see all of the same issues others were having with this "high end" washer. Without even calling a repairman, I know that this motherboard fix is $400+ based on all of the negative feedback. We have a large Whirlpool plant in my hometown, and I hate to see the lack of resolve by Whirlpool.

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    Reviewed Dec. 8, 2014

    I bought this unit 3 years ago and within the second year I had to service the spin sensor. Now the the main motherboard is done. Whirlpool knows about the problem and is doing nothing about it. JUNK AND THEY KNOW IT. I gave Whirlpool the chance to do the right thing and they choose to punt. So I'll punt Whirlpool.

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    Staff

    Reviewed Dec. 8, 2014

    Washer MOD WTW4800XQ2 - I purchased this washer about 2 years ago after my 15 year old washer died. I have always used Whirlpool appliances as well as my Mother that recommended Whirlpool to me some 40 years ago. I knew when this machine was delivered and set up that I was in for change. It locks down to where you can't get in it for too long of a period of time. I am a really busy person, and HATE this, but if that were the only issue, I could accept that. We live on a farm and our clothes get really soiled especially in the warmer months. I like to pre-soak white clothes, NOT happening with this machine!!! It ends the cycle after about 30 minutes so I have to start over, wasting water. But the main issue is the machine tries to level the clothes, or whatever it is doing on its own before filling with water. I wash a lot of clothes!!! I am going to say that 90% of the loads of clothes that I have washed with this machine have been off balance, banging around bad. I then have to wait for it to unlock so that I can pull out the dripping wet clothes and replace to try and get it balanced. I am 59 years old, I got married at 14. So I've been washing clothes for a LONG time...

    This machine is junk to say the least. I recently house sat for family. They purchased a new GE washer and dryer a little bit before I got these, wonderful machines!!! I washed dog beds, sheets, blankets and tons of clothes during this time. WOW, I had forgot that washing clothes didn't have to be torture. I will NEVER purchase another Whirlpool product. This washer has exhausted me. I purchased it at Lowe's on tunnel rd in Asheville, NC. Please, if you haven't already, junk this design... It's gonna lose your loyal customers. This complaint has nothing to do with where I purchased it. I did not contact the store as they did not design the machine. I did NOT want to pay for service on a poorly designed product...

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    Customer ServicePriceStaff

    Reviewed Dec. 6, 2014

    We bought a Cabrio washer four years ago for over 1,000 dollars. It lasted two years. The cost to repair was too high. We bought a low-end simple machine two years ago from Whirlpool. Now we are told it needs a new control panel, which again is going to make it not worth fixing. Two machines in four years. I called their customer service and there was nothing they could for me. The person they recommended to fix it told me it wasn't worth fixing and didn't even come out. I am done with Whirlpool.

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    Customer ServiceCoveragePrice

    Reviewed Dec. 4, 2014

    Don't buy this machine!!!!! It is only 2 years old and the bearings went $1200 bill. I called Whirlpool, they will cover 1/3 parts needed to fix the problem, which leaves me still with a bill of over $500... which is almost the cost of the machine initially... which again is only 2 years old! Customer service was horrible and not accommodating at all - also, the Canadian help line is in America?! Never again will I purchase Whirlpool product of any sort, and strongly recommend to anyone reading this NOT to purchase either!

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    Reviewed Dec. 2, 2014

    We have a wtw5500xw2 washing machine we bought 03/2012. We can no longer use it. The machine would not spin or agitate so the clothes do not get clean or get the water out and after the cycle is done we have to wring them out after to be able to take them to the laundromat. So two repair companies and 3 months later we find out that it is the wiring harness that is the culprit. After a new motor and a shift actuator, we contacted Whirlpool only to be advised that the washing machine is out of warranty and that we are out of luck. If the company has a known issue about these wiring harness they should be looking into it and changing suppliers or offering to replace the wiring harness at a discount to its customers. I will not be buying a Whirlpool appliance ever again. I would recommend going with a Kenmore. I have had a Kenmore dryer that I got 19 yrs ago that we got used and only had to replace the heating element.

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    Price

    Reviewed Dec. 2, 2014

    Who cares where it's "assembled" if the parts are made from sub standard lightweight plastics or inferior metals just so they cut costs. Now my water doesn't drain and it's rusting just under the lid. Cheap junk. NEVER BUY WHIRLPOOL!!!!

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    Verified purchase
    Customer Service

    Reviewed Dec. 2, 2014

    On 11-29-2014 we were washing our laundry and our whirlpool washing machine started making a really loud noise so I went to investigate the problem. I open the bottom part of the washer to find out that the whole cement block to balance the drum was on the floor of the washer so I called the 1800 number on the machine and no one at whirlpool corporation wanted to even help. No one said sorry. No one said "Let me see if I can help". No one. Every one I talked to they cant help at all. No one apologized once about the poor product that whirlpool sells and the defect that their products has. My washer is one year and one month old. So I can say truly with confidence that whirlpool product are the worst in the world plus their customer service even more. It is very sad after we paid all kind of money for our washer now I have to buy another one after one year and one month. Very bad customer service.

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    Reviewed Dec. 1, 2014

    Off balance, won't wash correctly. Familiar stories online. Wasted money on a washer that is not very old. Won't buy another one ever again.

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    Reviewed Nov. 30, 2014

    Whirlpool Cabrio washer - Absolute piece of garbage! Doesn't clean clothes at all. Too bad there isn't a glass top to this machine where you can witness the inefficient operations as it goes through a cycle. How can a machine be energy efficient when a cycle takes an hour and a half? What a sad situation that this is made in America. I feel like such a sucker when I read all of these posts.

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    Customer Service

    Reviewed Nov. 29, 2014

    The washer does clean simple stains. The clothes end up all twisted (sleeves & pant legs). Antiperspirant gets transferred to dark clothing. Large loads do not get clean and the response from Whirlpool was run everything on hot and for longer than normal times. The enviro rating and low water usage claim has resulted in a machine that does NOT fully clean clothes. Look elsewhere and do not buy.

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    Customer ServiceSales & Marketing

    Reviewed Nov. 28, 2014

    We have had this Cabrio washer/dryer pair for 8 years now. I didn't want to buy a front loader at the time since they were relatively new and was afraid to roll the dice. We saw the ads for this pair, the washer was the largest top loader at the time and didn't have the agitator (which I liked) so we bought them from Best Buy. I purchased the extended service plan (thank God) because we started having issues within the first month. First was the dryer, it was making a funny squeaking noise. We called to have it looked at and the tech said the drum was out of round. He ordered a new one and it showed up almost oblong. Returned it and got a second (same thing). We straightened it out and put it in.

    Two weeks later the control panel went out. Repaired it. Then the washer started. In the first 3 years of owning these we had called to repair the washer 4 times and the dryer 4 times. We could have got them replaced after the 5th call. Of course we had replaced all the faulty stuff and the pair settled down for 2 years.

    Now I have had to repair the washers control panel myself, the dryer sounds like it is coming apart and sometimes runs for hours, and now the washer can't wash in any cycle but delicate because the drum bangs around and can't self balance any more. What junk!!! I know people that have purchased low end machines and have had no issues for decades, maybe a random belt or something simple. I wouldn't buy another Whirlpool set if they were the last manufacturer on the planet. They should be ashamed that they didn't recall these things for all the problems they had.

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    Price

    Reviewed Nov. 24, 2014

    We purchased our first Whirlpool product, a washer, model WTW4800XQ 2 years ago. Started having problems with the clothes dripping wet after the wash cycle. Turns out the 2 year old washer needs a shift actuator and a wire harness that will cost close to $400 and take a week to obtain! I have had Kenmore appliances for the past 35 years. I've never been disappointed it their performance or longevity. Each appliance lasting 15+ years and in the case of my fridge, it lasted 30 years! I am very disappointed in Whirlpool and WILL NEVER purchase another whirlpool product.

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    Staff

    Reviewed Nov. 22, 2014

    My Whirlpool Cabrio washer (WTW6600SG2) is a money pit! After reading all of the nightmare stories concerning this washer one would think Whirlpool would offer a recall and try to correct their wrong doing. Do not buy a Whirlpool Cabrio. It was the worst decision I have ever made! Whirlpool does not stand behind their products. I can't believe they can get away with treating their customers so unfairly, taking their hard earned money for crap like this, then not offering to help after so many have had issues. The Cabrio is loud, doesn't get clothes clean, and is always flashing "UL" for uneven load (when it works at all). My local repairman has made many trips to fix my problem Cabrio. This time he is at a loss. I'll be buying a new washer and it will not be made by Whirlpool! Please, if you are reading this be forewarned!! You will regret your purchase if you buy a Whirlpool Cabrio.

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    Customer Service

    Reviewed Nov. 21, 2014

    I bought a pair front loading washer & Dryer May this year and took Delivery in June. First problem was with touch controls. I should have Known then it would be trouble, they replaced it then we went home to Fl. - Aug. Returned in Oct - used the machine eight times total and it locked up with our Clothes inside in water. Called for service, was told it would be a week before someone could come, then was told after four days it was the mother Board and it would take at least another week to get our clothes out. Their Service is the worst I ever have dealt with. The whole house - we Bought Whirlpool based on the Maytags we bought for our House in 2004. Never a problem but those Maytags were Maytag - not whirlpool. I would never buy any Whirlpool Appliances again. It is sad because I try to buy American made to support our fellow Brothers and sisters in the work Force but now I will buy made anywhere as long as it works and has reasonable service. Whirlpool is not the same as I Remember from years ago.

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    Customer Service

    Reviewed Nov. 18, 2014

    We bought the set washer/ drier from Lowes in 2008. The first problem was that it wasn't rinsing well. After finishing the washing cycle, clothes were still dripping water. It took us to make several phones calls to get the problem solved. Also, the clothes were smelling bad and needed to be wash again. Now we are having another situation that it start the wash cycle but it won't finish and shows a code F35 or sud.

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    Reviewed Nov. 18, 2014

    We purchased a higher end cabrio model only 3 years ago. Last year, on about every 5th cycle, the load would not spin at the end. I'd have to remove all the wet clothes, set it to drain and spin, start it and wait for it to hopefully kick in. When I do it right, it kicks into the spin mode. I had to quickly press start/stop to unlock the hatch and reload the soaking wet clothes and wait for it to spin properly. Yesterday the same thing happened again. This time, it did not kick in. I ended up flipping the washer over and taking a look underneath. I discovered that the motor was seized. It had lost all its lubricating oil and smoked the belt.

    Now, my 3 year old washer is sitting in the driveway awaiting a trip to the dump since I got fed up and went out and purchased a new Samsung top loader. I emailed and called whirlpool with no luck. Not impressed. When I went out to buy a washer today the first thing I told the salesman was to stick anything with the name whirlpool out in the trash bin out back.

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    Reliability

    Reviewed Nov. 15, 2014

    After 2 years the motherboard failed on my Top load Cabrio washer. We had to spend $300.00 dollars to get fixed. When we called Whirlpool to see what they would do about it, they actually offered to sell us the board for $345.00 dollars and a 1 year warranty on the board. They actually wanted us to pay more from them than a local repair service. DO NOT BUY THIS MACHINE OR ANY OTHER WHIRLPOOL PRODUCTS. Also does anyone know of any class action lawsuits surrounding their obvious use of defective parts?

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    Customer Service

    Reviewed Nov. 12, 2014

    Whirlpool Cabrio WTW5600XWO - In 2010 we purchased a brand new Whirlpool Cabrio! We have had a technician come out 3 times for random issues. This past service call he told us it was junk. I have had no satisfaction with the Whirlpool Company because my warranty has run out!

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    Price

    Reviewed Nov. 10, 2014

    Front load washer Whirlpool Model# WFW9400SW02, only had this machine for about five years and the main interface control board has gone bad. This part cost 1/2 as much as buying a new machine. My parents had the same washing machine for almost 30 years and no problems. What's wrong with this picture?

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    Verified purchase
    Price

    Reviewed Nov. 10, 2014

    Twice purchased washers Cabrio and both after 5 to 6 years break down showing f1, f2, UL codes. Shame on this company. They refuse to give us a particular time to fix it and have the nerve to charge us for the visit without fixing it first.

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    Price

    Reviewed Nov. 8, 2014

    I purchased a washer Type: 587-08, MOD: 1CWTW48004QO, Serial # C21920164 about two years ago. The appearance of the machine is in an excellent condition but it's not working. The tub inside is slanted and makes a loud banging sound when rinsing. It is no longer in warranty. All my appliances are Whirlpool brand because my mom has items that are still 15years and over. This machine that I purchased did not even give me a quarter of that. The prices of these items are expensive and increasing all the time but the quality, durability and lifetime is diminishing at a faster rate. I am worried about all the other items I purchased: dryer, refrigerator, stove and microwave. I am most dissatisfied. I STRONGLY believe that this unfair and unlawful....I work hard and save up to buy these items to only get two years from it......Whirlpool please render some assistance!!!

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    Reviewed Nov. 8, 2014

    Washer doesn't get soap out of clothes. Had tutorial from service man. Must use extra rinse every time and still have soap on dark clothes. Worst washer I have ever owned. Makes washing a lot of extra work and frustration. Have tried everything to no avail. Takes at least three times longer to wash clothes with all the steps I have to take to get soap out. I understand EPA demands for less water usage, but clothes still must be properly cleaned.

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    Reviewed Nov. 1, 2014

    I purchased a new Whirlpool Cabrio set, in 2009. I bought the top loading washer, and matching dryer. Since 2009, I have had the washer serviced FIVE times. Bearings, water pump, F1, F2, ul codes, and a few other things, I honestly can't remember. I love this capacity. But that is all I love about this machine. Today, the water pump went out again. I have been reading online regarding loose coins making their way into the drain pump, the hose, and other parts of the washer. I am diligent about emptying my pockets, but, obviously, someone in the house is not. There should be a trap for the coins, buttons, and any other debris that passes through, but, clearly there is not, and it appears I am not the only one with this problem. I am so frustrated. I paid almost $3,000.00 for this set. It was my very first brand new set and I have had so many problems with this. With all of the problems and all of the complaints, and so many similar complaints, why is Whirlpool not acknowledging them? Why are they not doing anything about it? Side note, my dryer works fine.

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    Reviewed Oct. 31, 2014

    Error f1e2 error. Washer less than 2 years old.

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    Price

    Reviewed Oct. 31, 2014

    The only model number I can find is W10484489A.... Do NOT buy this machine. It is pathetic!! This machine cannot handle more than 2 bath towels at a time!! It will just keep trying to spin, yet NOT spinning, then when you stop it, there is no choice to just spin again, you have to rinse and spin!! Unbelievable.... takes a whole evening to do one load of towels!!! (actually a whole evening to do 2 towels) I hate it!!! Not to mention, whatever they designed between the tub and the door, a rubber 'whatever' it is, is nothing but a catch for disgusting bacteria and slime. Considering the amount of wash I DON'T DO, this is unacceptable, even though I have bought and used the 'new washing machine' washing stuff!!! Honestly.... had a Maytag Neptune before this machine..... that is the way to go folks, pay a little more, but way more satisfied. Cleaned like a gem, unlike this whirlpool, cleaning is at best mediocre!!

    Unfortunately, I broke it, asking it to wash huge 120 in round table cloths for my business, and heavy chair covers..... Had I have know.... can't even wash 2 towels in this new Whirlpool machine!! It is heading to the curb with all its disgusting places you have to clean, I will pay someone to take it away, seriously cost me a ton of money in re-spinning (or yeah, and re- rinsing, cause you can't just spin something), would have been better to fix my MAYTAG!!! I hate Whirlpool!! Do not buy one!!

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    Verified purchase

    Reviewed Oct. 30, 2014

    6.2 kg Whirlpool stainwash model. Reverse movement and spin function failed in 11 months. The replacement PCB brought was wrong and has been informed to service center. Awaiting repairs.

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    Reviewed Oct. 30, 2014

    Whirlpool Cabrio Washer - After 15 months, washer bearing have gone out due to tub seal leaking. Repairs are $450 but repairman doesn't want to touch it due to he know it will go out again. Whirlpool said "I'm sorry." Lowe's said these are coming off the shelves soon but there are still some for sale. DON'T BUY!!!

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    Verified purchase

    Reviewed Oct. 29, 2014

    I bought Whirlpool front load washer at Sears in June 27, 2012... (serial W104408696A) (W10409178A-SP). I had 6 episodes within a 1-year time that my clothes got burn holes and the inside of the washer. I would find a handful of gray powder after doing my laundry. The first time it happened, I thought that I left something inside my clothes that resulted to it, but I did nothing to contribute to the event. The second time it happened, I thought I'm putting the wrong setting, so I chose another setting to wash my clothes.

    In that span of 1 year it was on and off happening. I read different reviews on this washer, and I am not the only one who's had this problem. Finally in 2013, before my warranty would expire, I requested for Whirlpool to fix the problem. Right away the tech told me that the problem was the glass covering, so they replaced it. Now my washer would not drain. I believe that this product does not belong in the market. If they knew what the problem was, they should have recalled it. I kept the sample of that gray powder.

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    Reviewed Oct. 29, 2014

    I sold my 4 yr old Maytag and bought the Cabrio 3 yrs ago because of all the manufacturer promising advertising. It's a top load with agitator, but it takes 2 hrs to wash a load and buzzes the entire time. So relaxing coming home and spending my evening listening to this buzz, so loud I have to max out my tv to hear it. With 2 hrs spent washing a load, I can only do one per evening. Whirlpool you owe all of us a replacement or a major discount coupon toward another (50%) if you are worth anything at all. You are scum!

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    Verified purchase
    Staff

    Reviewed Oct. 29, 2014

    My mother and grandmother swore by Whirlpool washers. They were the best. So, naturally I never wanted any other brand - then came the digital machines. End of an era. My experience with my 1 year old digital machine has been very frustrating. I do not like it. I prefer the old system.

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    Customer ServiceStaff

    Reviewed Oct. 28, 2014

    Purchased a Whirlpool Cabrio Washer a few years back... Started getting F1 error message and just proceeded thru it like most did initially, but now has become pain in the rear just to do one load of laundry as we get the error 2-3 times when we start each load - then on every load w/ 21 minutes left on the cycle. From the looks of things online this is a chronic problem and should be fixed by manufacturer.

    I called Whirlpool customer service and first person I talked with said they understand it is an issue but "no longer" are any recalls or reworks on that machine. I asked to speak w/ supervisor and sat on hold until I got one. Was then informed they do know it was a problem but was not something they could do anything about other than schedule a service company to come take a look. I specifically asked if there was at one time a recall or if they were fixing this issue for a while. She said "Yes, they took care of some of their customers but are no longer doing that for this model."

    So basically because I didn't call in at the right time I need to fix my machine myself. I said it will be the last Whirlpool or Whirlpool associated appliance I ever purchase if this is the kind of customer service I can expect... The supervisor just said she was sorry to hear that and to have a nice day. Hopefully enough people read these reviews as I wish I would have before purchasing my Cabrio and don't buy Whirlpool.

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    Reviewed Oct. 28, 2014

    Whirlpool Cabrio - Refuses to complete wash cycle, fault F1. Repairman may be here in a week or two; until then they are sorry!

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    Installation & Setup

    Reviewed Oct. 26, 2014

    I moved down to Florida in March of this year. I have always owned Whirlpool appliances and wouldn't think of buying another brand...... till now. I purchased in March a new washer and dryer set washer model #WTW4800XQ4. The washer is so noisy that I can't watch TV while it's running (what a piece of junk). I asked when they installed it if there was something wrong with it and the gentleman from H&H Gregg said "no, they all sound like that." I guess if you want quality you have to buy Japanese.... HOW SAD.

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    Reviewed Oct. 25, 2014

    I have always had Whirlpool Everything - not anymore!!!! I purchased a water saver washer that I am very unhappy with - it does not get the clothes clean. I have to put it on an extra rinse (water saver?) to get the soap out. I use the Tide for HE washers. I cannot wash a large load in it - directions say I can. Anything too heavy or bulky will not spin out well. Will bounce all over the place. From now on I will switch to another brand. They push so hard to buy a warranty because they know you will have trouble! Should have read the reviews!!

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    Verified purchase

    Reviewed Oct. 25, 2014

    We purchased the Cabrio Whirlpool washer from ABC Warehouse October 18, 2014. They said if we purchased a washer of higher quality it would last longer. We have bought Whirlpool washers for over 40 years. When our last one only lasted for three years they convinced us to spend more money over 1000.00 with

    a purchase of a 5 year warranty 6 days over the warranty. It is junk. The bearing went out costing 600.00. They graciously offered to sell me another washer. WOW, everyone is sorry that we have this problem BUT you are out of luck. Are they kidding? I will never buy another Whirlpool. They use to be the top of the line but now I feel we are in a throw away world and talk about consumer rip off. FLEECING OF AMERICA AT WORK!!!!

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    Installation & Setup

    Reviewed Oct. 24, 2014

    I bought a Whirlpool washer at my local hardware store. The dials on it had hot, warm, cold, cool. After install I noticed there was no warm water. I thought that the dial was broken. I read the pamphlet. Says some models do not have a warm cycle. You have to add the hot and cold together. Really! I have time to sit around and blend the two. Why would Whirlpool have a warm dial yet no warm water comes out?

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    Reviewed Oct. 23, 2014

    I am a very unhappy owner of a Whirlpool Cabrio Model: wtw5640xw0 & matching Dryer. About 4 years ago, my husband chose to replace our 11 year-old Maytag Performa Washer & Dryer instead of fixing a part that needed to be replaced in the Washer. I was upset with the very first load of laundry in the Cabrio and I was extra upset that my husband had junked my perfectly awesome working Performa Dryer. )-:

    First of all, the Cabrio set is Extremely LOUD! Secondly, I often have to wash loads more than once because they do not get clean the first time. Next, the Washer is Always knocked off balance. I've resorted to using the settings on the Washer with the "low" spin every time, no matter how light the load. And, now there is something wrong with the lid lock mechanism (which has always sucked anyway), but this is a new problem... I was just checking on the internet to try to figure it out when I stopped to write this review. The lid will not lock & the lid lock light won't go off, so the Washer won't do anything at all! I can not express enough what a piece of junk this Washer is & I'm never going to allow my husband (who doesn't even do the laundry) to choose my Washer & Dryer again!

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    Customer Service

    Reviewed Oct. 22, 2014

    I bought A Washer Whirlpool and right after 30 day of the purchase my washer went bad and I called the Whirlpool Services and they told that will take about 30 days to come out and take a look at it. Are you crazy!!!! Freaking garbage that is what is. Never would want to buy Whirlpool again specially with that type of customer services they have..

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    Price

    Reviewed Oct. 21, 2014

    I have had my whirlpool top loader washer 2/12 years. There are 3 adults in our household, but we do at least 1 load per day. During a spin cycle we heard a loud bang and then the washer starting spinning very fast. I called for repair and was told the cost was 500.00. Now I must buy a new washer as that cost is excessive and I see this is a common problem. This new washer will not be a whirlpool!!!

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    Customer ServiceReliability

    Reviewed Oct. 20, 2014

    I purchased a brand new Whirlpool Cabrio Washer from Sears less than 5 years ago and am junking it! It has all the same problems everyone else has mentioned. I have had it serviced for faulty motherboard, unbalanced tub, broken lock mechanism. It had rusted out on the inside. Clothes are never clean and it constantly becomes unbalanced in spin cycle. We have to stop and rebalance every single load 3 or 4 times--or more if trying to wash a set of sheets or two or more towels. Can't leave the machine unattended for even a few minutes. I might as well be hand washing on a scrub board at the edge of a river! Waste of money and Whirlpool Customer Service won't say anything but "should have purchased extended warranty!" What a load of crap from what was once a reputable company that used to make a reliable product. WARNING--NEVER BUY A WHIRLPOOL WASHING MACHINE!!!!!

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    Reviewed Oct. 19, 2014

    Worst appliance of any kind that I have ever used. Has only on/off button, in effect. Wastes water. There is no option to change anything once cycle has begun. No soaking. Occasionally, the machine simply decides to stop and drain itself so that you can start all over again!! No idea how long cycle is. Nearly done? No idea. No matter what temp or how much detergent or how much water, the clothes are not clean. The lid locks and so there is no way to know what's going on. I suspect there is very little water during 'rinse' cycle. All of the whirlpool appliances are similarly horrible. Washer is the WORST. Shame on you Made in America.

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    Reviewed Oct. 17, 2014

    My Whirlpool washer Cabrio wtw5640xw0 is 2 years old. The computer board is shot, the FOES off balance. To repair would be 554.00 plus tax. I have to say this is the worst washer I have ever bought. My niece told me she just replaced hers that she got 2 years ago also. There should be a recall on this washer. Also I was told the washer and dryer should not share the same outlet.

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    Reliability

    Reviewed Oct. 17, 2014

    Same as others, "We purchased a Whirlpool Cabrio Washer and there is a bearing problem (which seems to be the common issue reported). The washer is unusable at less than 5 years of age." The repairman told us it's a bearing problem and it's common for this to happen to the Cabrio. How can an Whirlpool get away with selling a defective product?

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    Reviewed Oct. 15, 2014

    I bought a whirlpool washer because we thought it was the best. It does not clean our clothes especially my husband's jeans. They are on their third wash at this minute. I use Gain HE detergent. I bought clorox 2, I use spray & wash & I have even started using a little clorox but the red dirt still doesn't come out. I never had this problem with my old washer. If there is any help for me here please let me know. If this is supposed to be a water saver I don't see how I have saved any after washing jeans for the third time. If they are not clean this time, I guess he will wear them dirty.

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    Customer ServicePrice

    Reviewed Oct. 14, 2014

    Cabrio WTW6300SWO - After dealing with an annoying problem (washer stops with F1 malfunction) and seeing the problem was getting worse, I looked online to see what the price of the repair might be, when I discovered Whirlpool was voluntarily addressing the problem. I called their service number and was told they stopped standing behind the problem. So, they know the part is bad but will not address the problem anymore.

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    Punctuality & Speed

    Reviewed Oct. 14, 2014

    Whirl Pool Duet Wash WFW9400SW - I had this washer for 5-1/2 years. I use it about 3 times a month. Warranty ran out this last February. Machine stopped working. Called tech and he came and said I need a new console and power board. Two weeks later I get told they don't make it anymore and sorry about your luck. I used this washer under 200 times in 5 and half years. Whirlpool offered nothing and I will never buy a Whirlpool product again.

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    Reviewed Oct. 13, 2014

    The Whirlpool washing machine I bought is a piece of crap! I only do laundry every 3 weeks/3 loads and the machine broke in 13 months. Now it has broken a fourth time/same part - I have had the machine for 5 years and they can not do anything about it. I will not be buying Whirlpool again - of any kind.

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    Customer ServicePrice

    Reviewed Oct. 13, 2014

    After happily using Maytag washers at my old address for 30 some years, I moved to my current address and in 2006 I purchased a new Maytag. In 2010 I needed service. I was advised it had a bad bearing and was not advised to repair as it would cost well over $600.00. I purchased a Whirlpool Cabrio top loading HE appliance.The Cabrio worked well until one day it made a horrible noise. Although it still worked, I called for service and was told it had a bad bearing and would cost $670.00 to fix and they advised against it. After the service call, it never worked again. I know things don't last like they used to but 4 years is ridiculous. I have been advised that Whirlpool bought Maytag. Is this what to expect from so called reputable companies?

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    Customer ServiceStaff

    Reviewed Oct. 13, 2014

    We purchased a Whirlpool washer/dryer set 19 months ago and the washer just stopped working. Our trusted fix-it man came out and diagnosed it as a spin bearing problem assuring me it was not anything we had done. He stated it was a defected part or Whirlpool had never put grease in the bearings. A 450.00 part not counting diagnosis and labor. When I called Whirlpool, the first response I got was that they were sorry but we didn't buy the extended warranty, and of course the warranty it had was only a year. I asked to talked to a supervisor and finally she agreed to supply the part, but I was still responsible for the diagnostic and labor fee, which will be a couple of hundreds of dollars! Not happy with Whirlpool and will NEVER buy any product with their name again. Beware consumers!!!

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    Customer Service

    Reviewed Oct. 8, 2014

    Purchased brand new washer & dryer that was chosen specifically for its HE & washing capabilities as I'm a single mom with 5 kids, 2 of whom have disabilities, & I need a good washer & dryer. Washer and dryer both broke several times. I paid for an extended warranty but they never resolved the issue. Called Whirlpool & they didn't care. Four years later, I'm using a set I bought used that rips my clothes while the washer & dryer sit still broken. Will never buy from Whirlpool or Kettles again.

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    Reviewed Oct. 6, 2014

    We purchased a Whirlpool Cabrio Washer and there is a bearing problem (which seems to be the common issue reported). The washer is unusable at less than 5 years of age.

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    Staff

    Reviewed Oct. 6, 2014

    I bought the machine on 2007 for 1800.00 (on sale). I have had to have the same thing replaced (water pump) on this machine 7 times... Whirlpool is telling me they have no records indicating that this has been a issue. So I told them Lowe's was sending out the appliance repair company CAT services out of Harrisburg PA. They were wonderful. Whirlpool is telling me the company is not certified techs. I can't believe they would allow Lowe's to sell their products and not have certified techs service their appliance... Unbelievable. If someone is serious about a class action lawsuit, please look me up on Facebook, Dawn **... These companies need to be held accountable...

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    Reviewed Oct. 6, 2014

    Whirlpool Cabrio Platinum Washer - I have a 2 1/2 year old washer that has been serviced twice. This week 10/2/14 the service technician informed me that we had a bad tub bearing. The bearing failure caused a leak which corroded the rotor & stator. It was more cost effective to buy a new washer than to repair our unit!!!! I've never heard of a washing machine needing to be totally replaced after 2 1/2 years. Any ideas how to deal with Whirlpool?

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    Customer Service

    Reviewed Oct. 6, 2014

    Whirlpool CS refused to give me part number, insisting I buy it directly from them, then hung up on me when I commented that seemed like a bit of a non consumer oriented policy.

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    Price

    Reviewed Oct. 2, 2014

    I purchased this set in November 2013, it is now October 2014. I made the same mistake as many others have made (according to the reviews that I have read on this site). Because I have owned Whirlpool brand appliances before - including washers/dryers - I assumed this new HE machine set would be every bit as good + quality. Unfortunately, I did not do my homework!

    Everyone is right - this Cabrio HE washer/dryer combo is nothing more than expensive JUNK!. My complaints are all the same as everyone else's: the clothes do not get clean, soap residue remains on clothes, the clothes even have parts of the articles come out of the wash cycle "dry" not even having had the water touch the articles in areas! The dryer has been repaired once already for a dryer sensor problem & overheating, now both the washer & dryer are making some ridiculous hum-drum noises! Even with the extended warranty that I purchased, I can see the loop holes built into it; they've got me over a barrel with the nonsense mumble-jumble tactics of having to qualify for adequate service repairs for replacement of parts (3x on each machine) "they" can't find, before even attempting to negotiate a buyout that will never happen. Never again, Whirlpool anything!!!

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    Reviewed Oct. 2, 2014

    Cabrio...wtw734xwo - Ok....Just 3 yrs old and I am considering junking this pile of junk. It just now decided to not spin after draining the tub. Noisy and unwieldy to operate. I still considered repairing it, however I really do not think it would be worth it. I mean.....100 bucks for a repairman, and then a part (you KNOW it won't be a cheap one). The part...I mean....I shall remove the drain pump and assure myself it is operational, and then??...Never again Whirlpool!!

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    Customer ServicePriceStaff

    Reviewed Oct. 1, 2014

    I purchased a Whirlpool Cabrio Washer WTW6200 & this yr purchased a newer dryer w/ steam capability. I wish I would have waited a couple months for a new washer that yr and purchased the one with no agitator inside! But my washer died that day & I needed one & NO ONE informed us of the changes or problems of this agitator at the time of purchase. I have had this service several times my first year and the agitator replaced I believe twice. But it still destroys clothing. I called 1 month out of warranty and even though they had been out several times the first year for the same issue, they would not help me! Yep, even after the 1st year they said to get things done I had to purchase an extended warranty even though this was a mfr issue no doubt! So, 3-4 years later I still am dealing with the very same issue over and over with NO RESOLUTION in site and $900 in the hole for this washer and I am losing money with clothing damage weekly!

    Even today I had two pair of jeans, $98 ea rec these terrible uniformed marks all across the legs making them unwearable! At least for where they were intended to wear them at. They are now yard jeans...yep $98 expensive yard jeans now!!! These were my good jeans which I can't afford to buy more nor replace them so I have to do without. We can't wash anything with strings such as hoodies, shirts or baby clothing with spaghetti straps or little dangle things; we have to use the laundry mat and come home & dry w/ my Cabrio steam dryer which I love. Most everything I have to use zipper net bags but even then things still can get destroyed, especially if a hole gets torn in the bag from the "wings" of the agitator as you will see in the below photograph.

    I currently have & own an expensive washer I purchased from HHGregg by Whirlpool replacing a previous whirlpool I owned for 22 years! Yep, I'm wishing I had it back & put the $200 some needed to repair it! Please Whirlpool will you please do something & make this right once and for all. I don't have $900 for another washer. I just want to be able to use my washer without it destroying everything I own. I have darn photos of what this is doing and you wouldn't believe it. It took us an hour, yes an hour to untangle a top that became entangled in the flaps on the agitator. This is the worst design I have ever seen and needs to be recalled once and for all and either fixed or replaced with new machines of equal model with the agitation issues resolved or removed & with no issues or further costs to your customers!

    Why would you honestly believe that an agitator with wings coming off the bottom that are not attached to the bottom would serve some type of positive purpose in cleaning clothing? All it is doing is tearing them to shreds, tangling them up, doing things to hoodies which make them unrecognizable after ripping the cords so hard out of the hoodies that I've seen them shred the material across the collar area and opening of the cording completely ruining hoodies ranging from $35-$75 a piece even after placing them in mesh bags! Why did we keep placing hoodies in the machine? Well with 4 children at times they just don't listen or get all the info as to what is going on with the machine as 3 were college kids coming home periodically & yes, to do their laundry.

    Look, let's talk straight. You as a company from what I have learned from appliance salesmen locally and regionally, you knew this was wrong and knew this was your last ditch effort of an agitator before you knowingly knew you were going to an agitator-less unit on your washing machines & already had one ready to go out on the floors. I know that you Whirlpool CEO's knew this unit was a bad call but chose to ignore it. You had to know it because there was no way this could have passed quality control. It had to have failed sometime in its trials showing you the issues of the wings. Unless you never did any quality control on this unit and just rushed it through? Please to the CEO's of Whirlpool, I am asking you to make this right if not for good standing of your company do it at least for families like myself who can't afford to buy another machine and are now stuck with NEW machines yet going to Laundry mats.

    This was to be my "last" washing machine I would buy hopefully. I am 54 and was not planning on buying another. How do you think this makes your company look???? I'm just so tired of dealing w/ Whirlpool to only hear I have to purchase a $400 extended warranty with no guarantee that they will fix the issue. If an attorney wants to step in & believes they can help us and maybe others then Yes please help us because this is absolutely ridiculous and is a product that needs to be recalled. We are out so much money now and like I said we are to the point we can't purchase another washer. We had to purchase all new appliances as they all began going bad around the same time.

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    Customer Service

    Reviewed Sept. 30, 2014

    We purchase a Whirlpool duet washing machine 4.5 years ago. Just recently the bearing went on the machine. Took the machine apart to fix and was originally told new parts will be delivered free of charge since this is a common occurrence. 5 weeks later and several phone calls, we were told the part is on back order and they do not make it anymore. Then they send an email to keep us as customers for 15% off. Ridiculous. How do you go from getting parts for free since it is a frequent occurrence to not having the parts at all and getting 15% off for a new product? Why would I want to stay with these false claims? Talk about a slap in the face!

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    Reviewed Sept. 30, 2014

    Whirlpool cabrio top loader is junk from the first month. My washer has had way too many repairs. A&E repair has been a frequent at my home. Now I'm getting ready to repair it again! Hub gasket or pump not sure this time. All has been replaced previously. Never ending - always something wrong with it!!!

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    Customer ServicePrice

    Reviewed Sept. 26, 2014

    This washer is a piece of junk!! It doesn't use enough water to clean the clothes and now it won't spin them dry. I have maybe two loads a week on a regular basis. I have always used HE detergent. Never overload. It is only three years old and I have been having to go to the laundromat because I can't afford a service call and especially if it is what they say which costs almost much as the washer. Be ahead to buy a used washer or a cheap one. It wasn't getting the clothes spun out dry enough - dripping wet. Then it flashed od and ul and sd and f51 and then it kidnapped my clothes - couldn't get the door to unlock with the pause or power until I unplugged and still had to wait several minutes. They refuse to help. Do not buy this machine!!! The customer service was not one bit of help. Instead she wanted to charge me $350.00+ dollars for some plan.

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    Reviewed Sept. 25, 2014

    Cabrio Washing Machine From Hell!! - My machine leaked all over my laundry room ruining walls. This all started after owning it for 1.5 years. I did not abuse the machine. I had to pay $200 to fix the thing. Then the machine has started to go on and start a cycle by itself unless I unplug it from the wall. Now it's leaking again and I am ready to report this to Consumer fraud. Whirlpool said they would do nothing! I am going to buy a new machine after spending hundreds of dollars on this piece of crap!!! I am angry and feel cheated with a lemon machine.

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    Punctuality & Speed

    Reviewed Sept. 25, 2014

    We purchased the Cabrio Agi top loading washing machine in 2011 (3 years ago). After 2 years it started leaking from the plastic drum (Bearings?). Luckily we have it in the basement on concrete floor, so there was no damage, just frustration. This was poor purchase on our part. We should have searched for more reviews. The wash time is ridiculous; it is too long, an average of 50 minutes per load. I don't know about how clean the clothes were, I guess they were OK. I didn't notice a smell, or them looking 'dingy'. The Cabrio is a piece of junk if the bearings went out after 2 years?? We just purchased a heavy duty Speed Queen, top loading, agitator washer. My wife loves this, it's like the 'old' Maytag we had. They told us they won't be selling these washers after next year. Buy them while you can. The Cabrio is headed to scrap yard.

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    Reviewed Sept. 25, 2014

    I purchased the Whirlpool Cabrio top load washer and dryer a couple of years ago and have disliked the washer from the first wash. I have followed the instructions on how to load the washer which, first of all, takes more time than any other washer I have ever had to load. Second, the clothes come out so wrapped around each other that it's almost impossible to separate them. They are wrinkled to the point that the dryer can't even de-wrinkle them, and some have even been damaged. Third, the load doesn't smell fresh even though I have cleaned the washer as instructed. I agree with every negative review I have read on this product, and have been so disappointed with this purchase that I will never buy any Whirlpool product again.

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    Customer ServiceStaff

    Reviewed Sept. 25, 2014

    First F1 symbol on washer took 6 months to resolve. All we needed was new motherboard and couldn't mail it to us even though we could replace. It had to be an authorized person. Well we had one and they never put him in the system. Finally got that taken care of, 6 months of having to press pause and restart 5 times just to do one load. Arrrrrggggghhhh! Now water leaking out the bottom. Called again, on hold, then on hold again to be transferred to tech support. Yeah, right. No tech support. Talked to management, they could care less about us even though we have other products from them. Don't buy, they are lemons. We had ropes for 15 years and lasted through everything. Thanks Whirlpool, here's to losing a customer!!!!

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    Customer ServicePrice

    Reviewed Sept. 23, 2014

    We purchased 4.0 cu. ft. Cabrio Top Load Washer with 6th Sense Technology MODEL WTW7340XW2 on 11/20/2011. We are a small family of 3 so use of the machine is light. We noticed a strange sound and some leaks a week ago and called in a technician recommended on the Whirlpool website. To our horror he informed us that we need to replace the tub bearing assembly, rotor and stator - to a cost of $1095! This machine is not even 3 years old. Did we buy a lemon? I called Whirlpool. They were simply not interested. The online chat person sent me to the Whirlpool Customer Experience Team where I was told that I should buy an insurance plan to cover the costs of repairs. They then sent me on to the insurance department who want me to pay $338 to buy a repair plan to have the machine fixed. And then referred me to the Manufacturing division when I wanted to know how to escalate the problem - and if you call that number - there is no option to deal with problems - seriously?!? Is this what I should expect when buying the Whirlpool brand?

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    Customer ServiceCoveragePrice

    Reviewed Sept. 22, 2014

    Whirlpool Cabrio Model WTW6500WW1 - Have had good luck with previous Whirlpool Washers so thought I would purchase this one 2 years ago from Menards. Paid more than I normally would and thought it would be worth the extra money. Not so.......As many others, it has a foul odor that will not go away and now sounds like a freight train in the house. Called Whirlpool about this issue and parts are not covered. Total cost of parts including the tool that is needed for this repair is $187.00 not including shipping. Whirlpool has lost my business moving forward as like many others, I'm sure. Very disappointed!

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    Reviewed Sept. 22, 2014

    My Cabrio washer worked fine for approx 3 years. Within the last 9 mos there has been one repair/replacement issue after the other: pump, computer board, bearings, seal, etc. Whirlpool takes no responsibility. Worse purchase I ever made.

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    Customer ServiceCoveragePrice

    Reviewed Sept. 22, 2014

    We purchased a Cabrio washer in August 2013, in early August 2014 we noticed that it was not getting all of the detergent out of the clothes (noticed it on the dark clothes after drying). We use less than the recommended amount of HE detergent and dilute it in the dispenser, also always use the extra rinse. We just had a Sears service man out at a $100 cost only to find out that he gets these calls all of the time and the machine is operating at the factory settings.

    After reporting the problem to Whirlpool all I got was "we are sorry" and a link to how to operate the washer. In the demonstration video it clearly shows that the water level never covers the clothes. I know I'm old school but in my opinion the water should cover the clothes so it can properly wet and agitate the items in the washer. To say I am less than satisfied is a gross understatement. I'm out the cost of the washer plus an additional $100 and after a year of ownership and contacting Whirlpool less than a week after the factory warranty ran out all I get is an "I'm sorry you do not know how to operate a washer."

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    Reviewed Sept. 21, 2014

    I took a load out of my Cabrio washer and put it directly into the dryer. They had been on high spin. Now they are on medium heat. The clothes seem warm whenever I open the dryer to see if they are dry. They are warm... but not dry. There are no towels or jeans in the load either. T-shirts, underwear, etc. Ridiculous! The last load was jeans. Also 3 hours, but I thought maybe I had it on the wrong cycle. Now I think it's the machine, not me.

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    Reviewed Sept. 20, 2014

    We purchased a cabrio washer about 3 years ago and have had trouble with coins getting into the drain pump and cracking it. We have repaired this at least 5 times and don't understand why the washer allows this to happen. Yes we do accidentally leave coins in our clothes but we have not had this problem with other washers. Clothes also have odor.

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    Whirlpool Washing Machines Company Information

    Company Name:
    Whirlpool
    Year Founded:
    1911
    Address:
    2000 N. M-63
    City:
    Benton Harbor
    State/Province:
    MI
    Postal Code:
    49022
    Country:
    United States
    Website:
    www.whirlpool.com