About Whirlpool Microwave Ovens
Overall Satisfaction Rating
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The control panel stopped working at 4 yrs old. Whirlpool did NOTHING to remedy the situation. It was the brand our home builder provided. My mom’s 1st microwave (1982) lasted longer than this hunk of junk.
I purchased this microwave from Home Depot. It was a nightmare from the beginning. It took over 2 months to get it installed, because they don't have "real" installers. After only having the microwave installed 4 months, it started sparking, not just once, but on 2 separate occasions. Home Depot would not warranty it, they said it had to be handled through Whirlpool. The first company Whirlpool sent out, they sent out a technician who told us we were not suppose to cook with the "rack" in it. My daughter told him that is why we bought one with a rack, and if we are cooking 2 items, that is when you use the rack! He was screaming at my daughter, who is 35, lied to Whirlpool and his company and just ordered a new rack. Whirlpool sent out another company to deal with my microwave. The new technician told my daughter and I that the cavity should be replaced.
We then get a call from his company, ASI, telling us that Whirlpool was sending the technician out with appliance paint, to only paint it. The technician just barely came today and he told us that he just came to paint and replace the rack which had a new design. Whirlpool told the tech, they did not have silver paint, only black or white (on their website they sell silver) so they sent him white paint and he told them that it would not go over well. Whirlpool covered nothing about the safety issue of it sparking. Nor was the lack of heating addressed (when using the double rack and two items which this microwave was bought for the microwave does not heat). So the technician used the appliance paint inside the microwave, which has multiple warnings such as: danger, flammable liquid and vapors, harmful, causes eye irritation. Harmful or fatal if swallowed!!
Even on their website it gives these warnings and warnings of it causing cancer and reproductive harm due to prop 65 and to be used ON appliances not IN appliances. Are they trying to kill us over this complaint?? I feel they are trying to poison my family. Why not just replace this microwave. Now I don't feel safe! This product (the paint) came directly from whirlpool, the technician also told us they said to reiterate not to use the shelf unless we had food on it, which I feel was a slap in the face, because I had already told them many times that was the only time I used the rack. He told us this is not the only one this is happening to from his personal experience and that whirlpool had him use a black paint on someone else's darker silver microwave. Whirlpool themselves told my daughter that they have had several customers calling in with this issue, that is probably why they changed their rack design!
I am including the pictures of the painted microwave and the paint product Whirlpool provided. This should be a recall item and they should replace everyone's rack that has this microwave, but they should replace microwaves completely that have damage caused by this faulty design or refund money if they put the poisonous harmful product inside their microwave. We contacted poison control and here is their concern: Among other things, the vapors can admit carbon monoxide and carbon dioxide from this particular product and it is definitely not safe to use "inside" an appliance that heats up, especially food that a human is going to consume. Please inform Whirlpool what they are doing is dangerous and can be deadly. Poison Control informed us NOT to use the microwave.
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This microwave had been the best I have used for several reasons. One is the modern design that goes with our kitchen. Two: it heats the food very quietly and produced an even temperature through out the food. Three; The inside of the microwave is easy to clean out.
The Microwave on the whole works well but the interior turntable is awful. Always slips and you have to continually reset. I complained and they sent a new device but it’s the same and does not stay in place.
I purchased an over-the-oven microwave in November 2020 (Model # WMH31017HZ). It worked until March 2021 then began tripping breaker. The Safety department at Whirlpool stated that I have to get a dedicated circuit. After spending an enormous sum to get that dedicated circuit the microwave worked until April when just opening the door caused a spark that the electrician and I observed. By now I am sure that I purchased a defective unit but Whirlpool was not believing it. (As as aside, expect to stay on hold for at least 10-30 minutes when you call Whirlpool).
May 7th the serviceman from Guincho ordered parts that was needed to repair the oven. As of May 30th the part still had not arrived. Finally, after multiple calls and excessive hold time, Whirlpool agreed to refund my purchase price and as of this writing on July 26, 2021 I have not received it. In the meantime I purchased another brand microwave and have to look at their defective one until they decide to pick it up. They have lost a customer.
Our over-the-range Whirlpool Microwave (Convection-Type) died 17 DAYS after one-year-warranty expired BUT they're sending a local repair outlet out to fix it. I am very surprised... Thought I'd be stuck with a $700 boat anchor. Thank you Whirlpool for standing-by your product. BTW... My research indicates these microwaves die quickly if you use the convection option very often... So now we know better.
In the middle of the evening the door glass spontaneous shattered with nobody around. It's only a 3 year old microwave builder installed in a new home. I've always heard Whirlpool appliances are garbage but this proves it 100 percent.
In my wildest dreams I wouldn't have expected that changing a burned out light bulb on a 7 month old microwave would put us out of commission for over a month. It's been 30 days now and I'm told it will be more than 2 weeks before the part comes back in stock. Whirlpool had such a good reputation years ago, but that's history. This is a disgrace.
Whirlpool is always my first choice for any appliance. They are of high quality and last a long time. I have never been disappointed with any Whirlpool appliance I have owned over the last fifty years.
The built-in microwave above the stove was in the home when we bought it seven years ago, so not sure how old it is. Although it had a crack in the door, near the handle, we've had not one problem with the unit. The crack has not opened more, or gotten longer, in the seven years we've been in the home. The unit is easy to clean, and has worked perfectly. It is simple to use, although no directions came with it, it was easy to figure it out.
Whirlpool author review by ConsumerAffairs Research Team
Whirlpool has a broad range of home appliances available, including washing machines and microwaves. The company is dedicated to helping its customers take better care of themselves and their families.
Humanitarian aid: Whirlpool has donated a refrigerator and a stove to every Habitat for Humanity house since 1999.
Combination wall oven: The combination microwave and convection oven is built into the wall to resemble a traditional oven.
AccuPop: Using a sound sensor, the microwave detects the correct time to stop cooking popcorn.
Steam cooking: Steam settings let you steam vegetables or add moisture to any dish.
Extra-large capacity: Whirlpool goes a step beyond most large-capacity sizes with this 2.2 cubic-feet model.
Whirlpool Microwave Ovens Company Information
- Company Name:
- Year Founded:
- 2000 N. M-63
- Benton Harbor
- Postal Code:
- United States
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