Whirlpool Microwave Ovens Reviews

I purchased an OTH microwave model #WMH1163XVQ-1 around 12/2011 from Lowe’s. Within a year, the paint started peeling inside of the microwave on the bottom. A few weeks ago, I noticed flames in the microwave and realized it wasn't my food but the microwave itself was on fire. I'm glad I was close by to immediately turn it off. I hate to think what would have happened otherwise. Does anyone have any idea of what I can do about this? Would this still be under warranty? This is the first and last Whirlpool product I'll be purchasing.

I spoke to Sue in Tennessee that refused to let me speak to a supervisor regarding replacing a light bulb in my microwave. Sue insists that I can do this, despite no instructions in the owner’s manual and warnings all over about electrocution if I open the panel. Sue refused to assist me and is sending out a repairman. I will never do business with this company again, and I am angry that Sue refuses to see a problem with me paying $75 to replace a light bulb in a nearly new microwave. She continued to give me incorrect instructions on how to replace the bulb, and the owner’s manual does not have instructions nor do they exist on the internet. The owners are not supposed to dismantle this model, but Sue at Whirlpool Customer (no) service told me that I have to pay. Seriously? For a less than two year old microwave? Never again. I think I will take this unit out and get a GE.

As soon as we bought our new microwave, I saw what appeared to be hair on the door. I tried to scratch it off but I could not so I wondered if it was a crack but I could not feel it. As time went by, many other lines appeared but I could not feel them, just see them. After a couple of months, I noticed the first crack could be felt and then soon after that I could feel the other cracks. The first crack goes from the glass to the edge of the door and is wide open and the door edge kind of just hangs there. There are now about 20 cracks and the door will most likely fall apart soon.

Five years ago, I decided to splurge on a really nice (expensive) over-the-range microwave during a complete kitchen remodel and had the Whirlpool Gold Velos Microwave GH7208XRS installed, thinking Whirlpool would be a reliable brand to replace our 18+ year-old (still working) Kenmore countertop model that we had used previously. About 4 months ago, after a couple of mysterious cases of the control panel going haywire (turning on by itself in a different modes), it started pouring smoke out the top and service was called and the magnetron and inverter were replaced to the tune of $482.

We purchased a brand new home with a brand new Whirlpool microwave in it. It was a combo, over the range/hood vent, model WMH1162XVB-0. Every now and again, sparks fly when preparing vegetables. Three times a repairman came to our home with no results. Each time, the problem persisted, with no improvement. On the first visit, the diagnosis was that we did not know how to properly use a microwave. It was noted that they gave us operating instructions and a personal tutorial to solve the problem.

Our 4-year old Whirlpool microwave suddenly stopped heating. We thought that we forgot to push something so we tried again to start it. This time, it started to spark. We bought a new microwave oven and foolishly bought another over the range Whirlpool microwave. This was about 1 1/2 years ago. The second Whirlpool microwave oven stopped heating as well. F7 came up on the controls which meant that the magnetron failed in this second microwave as well. We called Whirlpool and they said they would only repair it if we paid for the repair which would have cost almost as much as a new microwave and maybe more if other parts were involved. Next, last year, 2012, the pump on our Whirlpool dishwasher broke and once again, it was too expensive to repair it. We had to buy another dishwasher so we bought a Maytag, not knowing that they were made by Whirlpool. I guess we will have to wait until that guarantee is up before that also breaks. Also, last year, our Whirlpool washer pump broke and that cost us a few hundred dollars to repair.

I purchased a Whirlpool over the range microwave, model WMH1163XVD, in June 2011. The plastic around the glass and on the top of the door is cracking. I had the same problem with the shelves in my Amana refrigerator. They, too, are all cracked around the glass and are actually splitting. Amana and Whirlpool are one of the same! Same faulty plastic in both products. They'll do nothing about it but sell you replacement parts made out of the same stuff for an enormous amount! They need to be held responsible. Perhaps when a door falls off a microwave or a shelf breaks cutting someone, they'll be accountable.

I purchased a Whirlpool over the range microwave (model WMH3205XVQ) on 9/27/10 and have replaced the door now for the second time due to the plastic cracking. I also discovered today that the plastic has again cracked on the vent grill and the control panel. The door, vent grill, and control panel were all replaced on 8/19/2011, under warranty. It appears to me that Whirlpool has a manufacturing defect which they need to address with the consumers who have purchased these products.

Whirlpool microwave 1163XVS - I purchased a new home and a Whirlpool microwave in May 2010. The microwave has all of a sudden stopped heating! Turns on, spins, counts down, lights up, etc., but will not heat. Found this site by trying on my own to detect a possible reason and I'm shocked to see these many complaints of the exact problem. Unbelievable, should be class action suit maybe for continuing to take money from consumers for defective product that Whirlpool knows about and appears to not take responsibility. I've read enough, not even going to call for repair. I'm buying another brand and spending more wisely this time. Thanks for the heads up. Shame on Whirlpool.

I purchased a Whirlpool microwave oven from American Furniture/TV in Fenton, Missouri on 11-13-2010. It had a Whirlpool 1 year warranty and a "Performance Guarantee" for five years. I noticed recently that the plastic on the door had hairline cracks near the handle and now is beginning to crack around the glass on the front door. I called American when I noticed the cracks by the handle and was told that it was "cosmetic" and not covered. Now the cracks around the glass may be a bigger problem if they let fumes out from the microwave. I am waiting for a second answer from American. I feel like the problem is with the plastic itself.

I am concerned that Whirlpool microwaves installed over the stove have extremely faulty doors. I have two homes in which I have Whirlpool microwaves, and both have huge cracks in the door and small pieces inside the doors beginning to fall out. It deeply concerns me that it will cost more to replace the doors than to replace the microwaves. I have always believed in Whirlpool appliances but now feel that I will have to change brands. My question is “What in the world is wrong with your doors that they crack so easily and the company holds no responsibility with such faulty work?” I would simply think that this was just a faulty door on my microwave, but I have two that are cracked! This definitely means you have a faulty product.

I purchased a Whirlpool microwave model #WHM3205XVS1 on October 2, 2011. The handle broke off in little pieces and was repaired in March 2012. Handle broke off again in little pieces in September 2012. This will be the 3rd handle that will continue to break in little pieces every 6 months. According to both repair men that were here, this is their comment: "No customer abuse, this is a very common problem with this model." After to speaking to 3 people at Whirlpool, I was told by everyone, "This is cosmetic problem and we will not fix after the 1 year manufacturer's warranty is up."

I have purchased a Whirlpool microwave oven last year (October). It is not working properly now & not heating well. Regarding this I have registered a complaint in the service center & Customer Care but we have not received any reply for this.

After only 14 months of light use, the magnetron in my over-the-range Whirlpool stainless steel microwave failed. The cost to repair was $350. I paid $450 for the whole unit upon purchase. I wrote to Whirlpool with documentation and got a voicemail that they were sorry, but the 12-month warranty had expired. The independent repair person said it is the Korean manufacturer of the magnetron that is the problem. He is replacing units all over town on all kinds of models Whirlpool is involved with, including KitchenAid. Whirlpool needs to get their money back from Korea! I will never buy another Whirlpool product and have told them so.

I bought my microwave on Dec. 8, 2010 and paid to have it installed. On June 29, 2011, the microwave quit heating anything up so I called Whirlpool. They sent a technician out and he repaired the magnetron. The tech said it was defective. I accepted that but then on Nov. 8, 2011, the microwave quit again, same problem. I called Whirlpool and told them I thought it was a lemon and wanted it replaced but they refused and said that they paid to have it fixed. They came out and fixed it. Same problem, the magnetron. Well, here we are another six months later, it has quit again. I have been on the phone with Whirlpool. I spoke to a lady named Barbara and she said even though it's out of warranty, they would be willing to pay for the parts, not the labor. Of course, labor is more than the parts.

Whirlpool microwave model # gh4184xsb1 handle is falling apart. I have replaced the hood vent twice and the entire door once and now, it's the same problem again. The plastic becomes brittle over a year to two years of use and falls apart. Whirlpool will only stand by their one year warranty, and is not concerned about a problem that many of its customers are having. I have read many complaints on the web about this same problem. My wife and I have decided never to purchase Whirlpool products again.

It's awful! We paid over $600 for our Whirlpool Gold Series convection/microwave "clean release" oven (model GMH 6185XVQ1). It worked fine for 12.5 months at which time it started clicking and, after a final zapping sound, would not heat anything at all. I called Customer Service, "Oh, so sorry, it's past its one year warranty." I was finally transferred to "Escalations" then to the supervisor of the "Escalation specialist." Finally, we negotiated that I would pay for the service call ($129) and they would pay for parts (which were around $300 for a fried magnetron, diode, and something else). That repair was 6 months ago.

Over-the-range microwave hood combo - It is not that it does not work, it just wont shut off! Close the door, it turns on. Touch the side, it turns on. I have walked in the kitchen and found it on! I am afraid it will turn on when I am not home and burn down my house! After reading the poor customer service received by others, I will just replace it.

Whirlpool is an absolutely terrible company. I bought a stove and a microwave. The stove's lower drawer would fall off its track every time I opened it because it only had a single track at the front instead of one that went to the back to keep it stable. It scratched my baseboards horribly and was a huge pain. When I called to complain, they said they had no record of such a problem and were completely useless, despite the fact that the store I got it from acknowledged having the same problem and said that Whirlpool came out to fix it for them.

I purchased the Whirlpool Gold OTC microwave model #GMH6185XVQ on November 29, 2010, and it was installed on December 26, 2010. After 18 months, the Magnatron went out. It's just me and my husband, and we eat out most of the time. So, it wasn't used a lot. I called Whirlpool, and Sherrie could only say that she feels my frustration. No, she doesn't. She has no idea. I just purchased $4000 worth of Whirlpool appliances, and now, I have no idea if they are going to last. It is a piece of junk that I paid good money for. In this day and time, we have to watch what we spend. I think Whirlpool should be a stand-up company and admit to taking our hard-earned money for a piece of junk. Don't they realize that it's going to hurt their business.

I purchased a Whirlpool microwave in November 2011 from BestBuy.com. The microwave's handle is coming apart. Best Buy won't honor because I didn't purchase the Geek policy. One year warranty is still valid, but Whirlpool claims that a door handle falling apart is cosmetic. Serial number TR14430004, model number MH3205XVS-2.

I had to replace the original Whirlpool microwave I bought with my new house after three years. I was told it must have been a fluke and a replacement would last ten years. I bit and found the next one also broke three years later. I will never buy another Whirlpool appliance for as long as I live. They sell garbage quality. I bought GE Profile instead and am very happy with it.

I moved into an apartment in July 2010 after closing in May 2010. My microwave by Whirlpool stopped heating a few days after the one year warranty was over. This appliance was of April 2009 series. My builder doesn't take responsibility and Whirlpool asks for huge service visits and repair costs that leaves me with no choice but to replace, and that too with the same product. This will cost me about $600-700 including installation and warranty, etc. I strongly believe that consumers should be protected against such liabilities. I have to pay for the product, the removal of the faulty one, installation of the new one plus taxes, plus transportation etc., only because Whirlpool sold it and the builder bought it (they are also hand in hand with these suppliers and don't bother after occupancy). God save us from such eventualities and undesirable expenses which hurt. No one should buy such items.

The 2 rear steel rack supports were flaming/sparking. I was told by Whirlpool over the phone that this might have been a recalled item, but they would send a technician to check. The technician said it was a build-up of grease and that I should not have used the rack and not to use the rack at all in the future. However, I do not use the microwave often enough to get a build-up of grease and it is cleaned thoroughly. This is a Whirlpool-manufactured product. Why would it be unsafe and why can I not ever use the rack again? If this was a hazard, why has it not been recalled?

My Whirlpool microwave heating plate is not rotating properly.

I purchased a Whirlpool Microwave GMH6185XVQ1 on 7/2010 for kitchen remodel. It needed a magnetron repair just after one year warranty ran out. I called Whirlpool and they agreed to repair. Whirlpool sent me an offer for an extended contract. I purchased it. Since microwave was out of warranty at time of contract purchase, I was told there would be a 60-day waiting period. Microwave broke again on 3/2012. I waited until extended contract was in effect. I was told since microwave broke before contract was valid, I would have to pay out of pocket to repair, then contract would be valid after that. It appears (per internet research) these microwaves have bad magnetrons that need frequent repair. I wrote to BBB to complain.

I bought a Whirlpool microwave oven last year.The last one year, it has worked fine. The day after the warranty period was over, the microwave oven is not working .The rotating part is not rotating, so I called your customer care center. They sent one guy to trouble hoot, he said that the rotating part is faulty and I need to spend around Rs. 3,500.00 to rectify the problem .The cost of the microwave oven is Rs. 6,500.00.

I earlier filed a complaint about the Whirlpool Gold microwave arcing within a minute of cooking frozen green beans and causing burn holes in the food. We contacted Whirlpool’s customer service and were told that the machine was no longer under warranty, but we could have it serviced, repaired and have an additional year of warranty for $259. We took a pass on that. Further trial and error along with research helped us come to the realization that the arcing was caused by the high mineral content of the green beans. Whirlpool did not tell us this, but we found the information provided by others. We no longer cook the particular brand of green beans which seem to cause this event. The microwave is no longer arcing. You would think Whirlpool might be aware of this.

ORT Microwave Whirlpool SMH1163XVQ1 - The door around the window cracked and had to be replaced when the unit was only a year old. That was 3 months ago and the new door is now cracking in the same place and around the bottom corner. I am anxiously awaiting for the serviceman to arrive to take a look at the situation. I am so disappointed with this product and would never recommend it to anyone. I have noticed similar complaints at this website and cannot comprehend why Whirlpool would not recall or at least construct a better product for consumers.

I bought at Lowe’s a Whirlpool Hood Combination Gold over-the-range microwave oven (30-inch, 1.8 cu. ft.) with manufacture date of 2008. While microwaving frozen beans in a Tupperware for less than one minute, there was a buzzing sound and then there were arcs or sparks shooting within, leaving burn holes in the food. The problem continued with other trials. The machine is immaculately clean and experiences very light use. I fear what would have happened if something was cooked longer and left unattended. It is now unplugged, but not easily replaced. The machine is mounted above the stove and will require a professional to dismount.

I'm not filing a service complaint as this system seems to favor. Rather than complain, I'd prefer to use the terms consumer feedback which has the more positive tone that I intend. My wife and I bought a Whirlpool OTR Microwave/Hood combination from our local Lowe's store in Tarboro in June 2011 to be used with our extensive kitchen remodeling project. I'm very dissatisfied with the performance of the hood when used as we installed it - no outside ventilation. I've looked at other makes since encountering the poor performance from your brand and in fact, have a Goldstar at another location that performs much better. I think your designing/engineering staff could do a much better job in getting this machine to perform better in recirculation mode. That's all I want to write but please take this seriously and do something about it for future purchasers. Look at your competition if necessary and learn from them. For one thing, they incorporate more vents in their designs.

Whirlpool Microwave oven (Model # WMH1163XVS) handle cracked and Whirlpool told me the damage is "cosmetic" and they won't cover it. The microwave is only 7 months old and I am very easy on appliances! This is faulty workmanship and defective!

As described in many similar instances found on numerous complaint boards (including this one), Whirlpool has defective over the range microwave convection ovens (model # GMH6185XVS) with faulty magnatrons. I have had the exact same experience with a new product failing at 16 months (the first time) and within 6 months failing again. Whirlpool is not concerned about their consumers, only their money. They are more than happy to sell an extended warranty, but are not willing to work with customers that have 'lemon' products.

My Whirlpool microwave door started cracking little by little. Pieces started falling off. My warranty company stated it was cosmetics, so my warranty did not cover it. Finally, the whole door came off. The warranty company finally agreed to replace the door. Less then a month after replacing the door, part of the handle cracked off. There must be some sort of defect in the plastic used to make these doors, and if so, there should be a recall.

I have a home that was new 5 years ago. My microwave/oven Whirlpool Gold was built in March 2005. The light bulb went out in the microwave 3 days ago. The users guide that comes with the unit says for this call assistance. I called the local appliance co. Cost to replace the bulb is $10 parts, $65 service call $25 labor that's $100 plus tax for a $.10 bulb! I called Whirlpool. What a joke, the biggest bunch of puppets paid by a Michigan based company who never heard of what happened in Detroit! They were no help and understood my frustration but flat did not give a **! For a $.10 part Whirlpool is willing to get bad press worth whatever I can amass!

This microwave has crack everywhere and it's barely 3 months old. When I want to use it, it makes this weird noise and then it stops. I have not talked to Whirlpool yet, but I'll see what they'll say. My recommendation right now for all those individuals trying to purchase a microwave, don't even look at Whirlpool brand, they just ***.

About 29 Nov 2011, I bought a Whirlpool microwave, which model no. is magic cook 206 (mech). Sr No. CNF103400315, when we bought this item, we asked for the start up kit, but at that time they said that in grill microwave we don't provide start up kit but after a month when I again raise for start up kit, that time they give but in start up kit some item is missing and the sealed is open. So I kindly request you to take some action to the shop.

I purchased Whirlpool Microwave/Convection Oven a little over a year ago. It needed repair four times and the latest repair debacle appears that it will take ~5-6 weeks to get it repaired if the part that comes in works. The microwave model number is GMH6185XVS1.

I purchased a Whirlpool Microwave on 9/21/10 from Hamilton-Bryan in Wichita Falls, Texas. I had a small fire in my microwave on 9/19/11, due to a faulty mica board. This was replaced by Mr. Bob's in Wichita Falls, TX, under the warranty. Then on 1/9/12, the microwave would not warm anything. I called Mr. Bob's again, and they said the transformer was out. I called Whirlpool, and was told by Yvonne that Whirlpool would replace the part only, with no labor, but Mr. Bob's was closed, and to call back in the morning, so this authorization could be set up with Mr. Bob's.

Whirlpool Gold Microwave Hood Combo GH5184XPS4 purchased new on 12/2009. The plastic vent cracked where clip attached by factory installed screw. The vent fell off microwave on 10/2011. I spoke with Whirlpool customer service. It is out of warranty and recommended to buy new vent part ($40.00). The new vent broke once again on 12/2011, clip attachment location. Now, the plastic door handle is cracking. The customer service is sorry and recommends to buy replacement parts as long as they remain available. There are many reports of similar instances noted online. I live in a newly constructed condominium where multiple owners have had the same problems with their Whirlpool Gold Microwave Hood Combo GH5184XPS4.

I am having the same issues as all these others with this Whirlpool Microwave. The handle cracked, I had to glue the panel in place and now, the left bulb keeps blowing out. I cannot find anything on the web to reason why.

In April of 2009, I bought a Whirlpool over the range microwave, model # MH2175XSB-5. In September 2011, a small piece of the door fell off at the hinge. Pieces have continuously fallen off and now the door is splitting, rendering the item useless. It was purchased at Lowes and I had them installed the item. Two years of service plus installation come to big bucks for a piece of trash.

Cheap, cheap, cheap handle. I have never had a handle fall apart like this on anything I have ever owned. Each day, another chunk of the handle comes off. Today, the handle just broke apart and came off completely. I looked up for replacement and can't believe how expensive their cheap plastic handle is to replace! $40-55 for a handle that will probably last a year!

We purchased an over-the-range microwave in 2005 Model No. MH1141XMQ-1 Serial No. TRS1112979. It has worked fine however, within a year, the grill cracked. It was not covered so we paid for a new one. A few months ago, I noticed a crack near the top of the door by the handle and then a couple of weeks ago, a huge chunk broke off the bottom of the door.

I purchased 3 appliances (microwave, stove, and dishwasher) on 10/22/10 when they were on sale at Sears for my soon to be remodeled kitchen. I did not have them delivered until 11/15/10 until contractor was getting ready for them. They still were not installed immediately. On 11/17/11, in the evening, the microwave stopped working. I called Whirlpool on 11/18/11 for service. Whirlpool will not honor the 1-year warranty since technically I bought them in October 2010 but did not even have them installed in my home for use until the end of November or beginning of December 2010. Common sense tells me the company should honor the warranty. Are products being made today to last less than a year before they go bad? To pay for a service call and parts, I can buy a new microwave (but you can bet it won't be Whirlpool).

I lodged a complaint of Microwave problem on 05/11/2011, and up to this date (18/11/2011), I am still waiting for the problem to be solved. I have a 1 year old baby. We cook food for him in it. Due to the microwave not working, he is suffering.

The door handle is cracking on my Whirlpool microwave. This is a poor experience with Sears. My original door was smoked up from a kitchen fire. I replaced the door and handle in June. My boyfriend does all the cooking, so I did not notice the handle until November. It is cracking on the side. We contacted Sears, and they said it was past the warranty. This problem is due to a defective product. I have seen several similar complaints online.

I was preparing dinner. The stoves were off although the burners were warm. The fan microwave/vent combination was on low. I started to open the microwave to cook vegetables and the top vent part of the stove fell off. It apparently cracked. I am glad no one was injured but I cannot use the microwave until repaired. The Service Division is not open for calls until Monday. In addition, the ceramic top on the stove is now scratched. These appliances are under a year and I can honestly say that if the appliances were not part of the new home package, I'd throw all Whirlpool appliances out. They are poorly made and any service is abysmal. I had a reason to call when the house was brand new. I would never recommend a side-by-side refrigerator and the stove is garbage.

I am not satisfied with your customer service, as my microwave is not working from last 4 or 5 months but no one cares for it. I did complain again and again but your engineers do not have the skill to solve customer's problem, then why you say that you are a number 1 company in the world. From my point of view if someone will ask me for you to provide service, I will never recommend you.

Our over the range microwave needs a magnetron replacement just after one year and three months of normal use. We do not abuse our microwave oven in anyway. I have never experienced a microwave oven failing to heat, much less one that fails just after one year. To replace the magnetron costs $140, labor costs $120 and the total cost of replacement for a $550 microwave is $260.

Whirlpool customer service is non-existent. I have a Whirlpool microwave that burned up after two months of use, and they sent over a technician twice, in the past three weeks and it is still not working. Now, I am being told that it will take another two weeks before the correct part is found, and the technician is sent here again to fix the problem.

I have a microwave (Model: MH1150XMQ-0) in my summer home. The microwave gets little usage but the door has cracks in all the corners. I have two other friends with the same problem. This appears to be a design flaw and should be corrected. The microwave is still useable but I do not know how safe it is.

I am also disappointed with this manufacturer. I recently purchased an over-the-range microwave oven model KHMS2056S. Within 45 days of use, it quit heating. I initially established a service call through Kitchenaid's web site, with the first available weekend appointment approximately 2 weeks away. When the contracted service represented arrived (A&E), he asked me for a cup of water and placed it in the microwave, along with a temperature meter. After running the microwave for 45 seconds, he informed me that microwave was not heating. This was the extent of his troubleshooting, only to confirm what I had already reported in my initial service appointment description. The next step was to order parts and wait another 10-20 days for a new service appointment. When I challenged the technician on this, he stated that they were required to verify the problem and check the model/serial number of the appliance. But these were also provided through the automated service appointment system. Thanks to Lowe's who allowed me to return the item, even though the purchase date was outside the 30-day window. It seemed obvious to me this warranty contractor was simply creating multiple service calls to inflate the repair costs. And ultimately the consumer pays this.

Four microwave ovens to finally get one that works. Four months after purchase, the French door fridge accumulated ice, 3/4" thick, in the bottom of the freezer compartment. I had no knowledge of this until the drawer became difficult to open and close. Lowe's is replacing the unit.

I was harassed and tortured. I got an extended warranty on Whirlpool microwave oven but from the last six months, I was not able to use it. The original part worked for four years but from the last four months, engineers have tried to change the part and it was a duplicate one every time. It did not last for 15 minutes in front of the engineer. To date, the engineers are still not able to fix my oven so I haven't been able to use it for the last four months. Does it mean that Whirlpool make duplicate parts too and just ditch the customer? Is this also included under Whirlpool's "code of ethics?"

I had purchased a microwave oven on 18 April 11 and they delivered it to me without accessories. As I was a first time user, I didn't have any idea that the accessories are available with the oven. However, when I came to know after 5 months, I asked them about it and they did not respond to me properly. Even when a Whirlpool engineer visited my residence, he did not ask for the accessories for the demo purpose.The warranty paper has not been filled out by the dealer or the engineer; it is still blank. I tried to put a complaint through the customer care number but they did not respond to me properly.

I purchased a Whirlpool microwave oven on April 2010 and it was installed on May 2010. Last week, I noticed that the handle is cracking on both sides. I'm the only one using the product so it has had limited use. I spoke to the store where it was purchased. They said it is a "flawed" product and urged me to contact Whirlpool customer service. The customer service person who answered the phone and who was also the supervisor said that it is past warranty so they can't help me. I asked if they stand by their product. The supervisor said, "We stand by our warranty." Does that mean that we need to purchase warranties to protect against product flaws?

The one star is just for the oven, which is still working. I have a microwave and oven combo and the microwave is used occasionally for popcorn or to reheat the food. Soon, it stopped warming up. I called the service, which is one of the worse experiences I ever had, and was fixed.

HORRIBLE! I purchased a Convection Oven Microwave in Oct. 2010 and 3 months later, the microwave stopped heating! I called customer service and they replaced the magnetron and two other parts. Two months later, the appliance broke again with the same problem. They serviced it again. Today, it was broken again and the service technician stated that it's the magnetron again. I called to get it replaced and they said Whirlpool doesn't replace appliances, they just keep servicing it. **! How can they get away with this!

Our new house came equipped with a Whirlpool microwave, model number MH1170XSS-1 and with serial number TRU2448152. After two 1/2 years of light use, the power transformer started burning. Luckily, I was standing right beside the unit, and unplugged it quickly. I called in the repair service, and I was told that I could buy a new unit for the cost of repair.

WHIRLPOOL MICROWAVE HAS HAD MAGNETRON GO BAD 3 TIMES IN 1-1/2 YRS! I bought a Whirlpool Microwave Hood Combo Oct 2009. July 2010 the magnetron went in it! December 2010 the magnetron went in it AGAIN! This time we had to pay the labor to have it repaired because it was 2 months outside the warranty period. We did not want to pay because we knew having the same part go twice in one year that something is wrong with it. Whirlpool told us that if it happened a 3rd time that they would most likely replace the appliance for us. Well....July 2011 the magnetron went AGAIN for the 3rd time! Whirlpool told us to take it to a licensed shop to have it diagnosed to prove that it was the same part as the previous two times, fax paperwork from the prior two times, and have the shop call in the diagnosis of the 3rd time. We did all that, and they told us they wouldn't do ANYTHING for us because it was outside of the warranty period! Well they knew that when they told us we had an opportunity to get it replaced!

My Whirlpool microwave door has a little piece that broke off. I called the 800 number from my home and they would not or could not transfer me to a technical person. I wanted to ask if it was safe to use. This is just shameful- this is not customer service, especially when my microwave might leak. The woman just kept pushing me to make an appointment for a service call. My microwave may be emitting harmful rays. I do not know if can use it or need to buy a new one.

After purchasing all brand new Whirlpool appliances, in April 2010 when we have only had them for 9 months, the microwave quit heating up The tech came and replaced part in Jan, by April it was doing the same thing and not working! I called Whirlpool phone number and talked to ?? He said I should have bought extended warranty. It ** that all my old appliances that were purchased in 1992 were still working.

I purchased a Whirlpool Gold over-the-range microwave, model # GMH6185XVQ-1 on 4/14/10. We've been using it for the last year with no complaint. However, on 5/3/11, I put a ceramic bowl with a couple of cubes of frozen baby food into the microwave to thaw it for my baby, set the microwave for 20 seconds, hit the start button and heard a "pop". After the 20 seconds, I checked the bowl and the cubes were still solid, so I tried another 20 seconds, followed by 30 seconds. The results were the same. I then read the owner's manual that told me to put a glass of water in for 2 minutes to test it, which I did with the same results; the microwave was not working. I tried the convection oven feature, which is still working. Looking into the microwave, I do see a pin that has popped out of the top of the machine near the left-hand side which I don't recall being there before.

We bought our Whirlpool microwave/hood combo in May of '09 at a Lowes. Whenever we would use it, it would always shut off or freeze internet in our house, even though our router was on the third floor and the kitchen is on the first, at opposite ends of the house. My husband, who is an electrician with over 22 years of experience, installed the microwave. When cooking dinner, we had food on the range below it and food in it cooking when there was a loud bang and a blue flash that shot out the side of it. My husband immediately went down and threw the breakers, and we have not used it since. I called Whirlpool the next business day, and they referred me to their servicemen. The appointment offered was two weeks away, and we already used their service company for our rental properties, so I called them directly and scheduled my own appointment in only two days.

Let all buyers beware of purchasing anything made by Whirlpool or trying to get satisfactory customer service from Lowe's.

I purchased a Whirlpool microwave late 2008, and in early 2010, the unit began arcing into the door, burning a hole in the door and the unit. Whirlpool was recalling other models of their microwaves at the time for fire hazard, which obviously frightened me. After fighting with Whirlpool customer service for a couple of weeks, they finally agreed to replace the microwave, which took some more weeks in March 2010.

I am writing this letter to express not only my frustration, but my concern for Whirlpool consumers. We built a new home in May 2007. When shopping for appliances, we were told by several employees at various retail stores that Whirlpool Gold appliances were excellent, nearly top of the line. Naturally, this valuable information that my husband and I obtained, narrowed our appliance search down to price.

I was reading all of the complaints about Whirlpool appliances. Bottom line is that they used to be a good brand, but in recent years, they have not only degraded their quality but also their customer service. A common theme in the Whirlpool complaints is a fairly new appliance stops working (new up to three years old). They must pay for the labor and expensive parts only to have it break again in the same way or a different way. Whirlpool, as a company, does not take any ownership in this and therefore the consumer is not only out a lot of money, but also the hassle (from months without the appliance as repairs are attempted to not having a home as it burned down because of the appliance).

Maytag Under the Counter Microwave - Model #MMV5207BAB installed on Sep. 24, 2009. In Nov 2010, 14 months after purchase, the microwave began to cycle through the fan, running fan on, power level, fan off, continuously. After about 4 cycles, it would shut down with an error code of 5E. I called Maytag Customer Service to report my problem. They informed me the warranty was 1 year! This is ridiculous, 1 year warranty on a $500.00 appliance? She gave me the local repair office. I called them to schedule an appointment and was given an estimate of $300.00 to repair. They scheduled the repair service call for Monday. I was told from 3-5PM.

My home was replaced after a house fire, 11-17-07, with a new Liberty Manufactured Home. I choose to upgrade the appliances. Whirlpool was the only choice. In hindsight, I would have now gone and bought my own appliances and they would not be Whirlpool or any Sears brand!

Some of these stories are scary and I guess, I should be grateful instead of livid at my treatment. I entitled this experience, "How many morons and/or technicians should it take to change a light bulb?" Or "Minor feature is major flaw."

I have been cleaning out my father's house that we sold after his death. The house and the appliances inside were purchased new in 2004, including an over-the-range microwave model MH1150XMT-0, serial number TR R11 19198, manufactured March 2004. We close escrow September 30, 2010. As I was removing the wire grease filters found right next to the light to wash in soapy water, a flash and poof occurred.

On 11/08/2009, I purchased an X2-20ES Whirlpool microwave from Joyce Mayne Electrics. The microwave worked fine until today being the 22/09/2010, just after the 12 months of warranty had run out. While using the microwave between the door the unit it started to spark and smoke causing the smoke alarms to activate in the house. I turned off the microwave and noticed the door started to melt due to the heat which was being generated. I called Whirlpool to inform them that their product may be faulty, and I was concern that other persons who have this product may be at risk of property damage, injury or even death. All I got from their customer service was: “Oh, well, I haven't got that date in front off me. I can't help you. You will just have to write a letter.” Buyers: beware of this product. Our microwave was used daily and is always clean and the unit was always used as per their (Whirlpool) instructions. I only lost the price of the microwave ($95).

I bought a new home in June of 2008. I had brand new Whirlpool appliances delivered in August 2008. The refrigerator after one year and no extended warranty started leaking, the food is always lukewarm. My milk goes bad after 2 days, the ice maker never worked properly, and it doesn't work at all now. I have a build up of ice which I have to chop away every couple of days from the freezer. After 18 months, the Whirlpool microwave just stopped working. I will never ever purchase another Whirlpool appliance.

I bought a brand new home. The microwave broke. They sent a warranty company to fix it. They said it's not fixable and let Whirlpool know. A month later, I checked in and the representative told me it slipped through the cracks and I told him I need this resolved ASAP. He assured someone would call in the next day or two. Now, day three, I call in their notes for me to call a lady named Danielle. Why do I need to call? So, I do because my current microwave is sitting in the kitchen on the floor. Leaving a message for Danielle to call nothing, left a message at the end of her day, telling her I need a call ASAP. No microwave in a brand new home. I will never personally go in a store and buy their products. This is the worst customer service I’ve ever experienced.

My Whirlpool Microwave Oven's plastic triangle (with 3 small wheels) broke in the very first month of use. I have taken pictures to explain, but there is no provision to attach them here. Please advise your email ID so that I may send pictures. This is Whirlpool two oven combination unit installed by the builder. I'd like to request for replacement of the part.

I woke at 4 a.m. this morning to the sound of my 3-year-old over-the-range Kitchenaid KHMS155LSS-2 microwave running. It had turned itself on, the unit was extremely hot. The keypad was showing an F2 error and "pan mode" alternately. Only opening the door would turn it off. I eventually unplugged it after the cancel button was ineffective. I called Whirlpool Canada (Kitchenaid is their product), the representative on the phone said there are no quality control reports or recalls on this product and they are "unaware" of any problems with the unit. That's astounding, given the results on Google from hundreds of people who've experienced this problem. I guess I'm going to be charged for a tech visit.

I just moved into an apartment. The stove and refrigerator were replaced with new ones. I have noticed the microwave doesn’t perform like I think it should. I checked the inside of the door. It is a Whirlpool Model MH660YM dated June 1986. I am concerned of its safety in emitting toxic waves. Please advise as to when old is too old. I have had no consequences at this time, but am really concerned for my safety and anyone exposed to any toxic radiation.

We bought a Whirlpool microwave in April 2009. They gave a 1 year guarantee plus free service. We faced 2 problems: 1) They asked to keep a plastic cap/ cover when we fry chicken or fish and the plastic cover melted the first time we used it. They have not yet given any replacement and say that it melts, so we do not need to keep it. 2) Our microwave suddenly stopped working. We registered our complaint in the service centre. They told that within 3 hours, the person will call us and reach us. Till 15 days, I was calling them. Nobody gave me a call or came to check the problem with the microwave.

After some weeks, we found the oven would not reach its set temperature and so a beef joint would not cook on time. This happened several times. We complained to our supplier who arranged for a WP service engineer to visit. He had never worked on this model before, and found nothing wrong, only onsite testing for 20 min.

We placed a service call to Whirlpool for service under an extended service contract for a microwave error "FEMA". The microwave is about two years old and cost us about $1,000 for a convection microwave, model GH7208XRS1. The service ticket no. is **. We were scheduled for service between 8 am – 12 pm on January 15th, 2010. I received a call from A&E about 11 am that day to say they were arranging a second technician and would be here shortly. 12 pm came with no technician. I placed three calls to service, only to be disconnected during transfers. The A&E technicians arrived about 3pm to repair our microwave after having two boxes of parts sent to our home.

I bought a Microwave "Magicook 25C" on the 5th of July 2009 from Bigbazer, Highland Park, Kolkata. Unfortunately in the month of November 2009, the front door upper lock broke during the use. It is a plastic component. I registered to repair the same issue on the 1st of December 2009. One person came to see on the same day but till now (14/1/10) it is unserviceable.

I purchased a Whirlpool microwave oven on sale at Lowe's. I stored the unit while remodeling kitchen. When we finally started using it, it stalls when you start it and then when it does start, we noticed that when you open the door, the unit continues to run. I called Whirlpool and they told me this was very dangerous and hazardous to our health and to stop using it. But if I wanted it repaired, I would have to pay for it. I did not start using this unit within the first year so it's not covered under warranty but is still a new unit that has put our health in jeopardy. Good company that Whirlpool.

In March of 2004, I bought a kitchen full of Whirlpool appliances: freezer on top reefer, microwave (with built in range hood), range and dishwasher. First to rot out was the door to the microwave. The range blows steam from the front burner right up into the bottom of the door even with the fan in the bottom of the micro on high. The door is not water tight. It rusted out the metal screen inside the door within one year. It was under warranty and was replaced. Again one year later, the new one rusted out. I did not replace it as it is obviously crap.

I have a Whirlpool Magicook 25. It's a microwave oven. When it stopped working, I lodged a complaint with the Whirlpool call center on 13th July 2009. They gave me a complaint number. Then after 2 days, an engineer turned up. He checked and told me that a part needed to be replaced. The part was not available in stock and told me that it would arrive in a week's time and left. After that, there was no response from either the engineer or the company to update me about my complaint. I called them again on 5th of August. They again give me a new complaint number and I was told that I would be contacted by the service engineer. No one called!

I am not blaming Kam's Appliances, as much as I am complaining about the Whirlpool Corp. that made our microwave. The thing is a lemon. It had to have the magnetron replaced at a year and 1/2. It then needed to have all of the internal parts replaced this past winter. It has just failed again, and because it is past the warranty date, neither Kam's nor Whirlpool will do anything about it. As previously stated, I don't blame Kam's. The repairman (Tom) was very dedicated to fixing the problems. It's just that it seems to be a lemon, since it failed, again, only a few months after being fixed.

I got an electrical shock from a Whirlpool microwave oven and had been in the process of settlement. I suffered short term memory loss, and because of that, I lost my job. I was unemployed for over 1 year. Whirlpool stated they would pay for medical services, but because I was not covered, they did not. They also said they would replace my microwave oven. Instead, they took the evidence and subsequently lost it. They never replaced my microwave and never paid me for my loss wages, loss of employment, and the pain and suffering I encountered because of the electrical shock. I have been given the runaround for a very long time. I need something to be done immediately.

I've purchased a microwave oven. Before 25 days, I've used it for a maximum of two hours cumulatively and it got busted when I switched on the power. I gave it to the service center and they told me it was rectified. After that, again I used it for 15 minutes. Again when I opened the door, it got busted. Now, this oven has become a big threat to my life. Please do the what needs to be done.

The microwave installed by the builder of the new home I purchased in October of 2003 was Whirlpool GT4185SKQ-2 Serial # FGP050292. The manufacturer’s rack that came with my microwave sparked and burned three of the four internal walls of our microwave.

We bought a new Whirlpool microwave from Lowe's less than a year ago and it's falling apart already. The plastic door is cracking and falling apart little pieces at a time.

Range light on microwave/vent hood failed. We replaced the original 1993 microwave in the house when built with a Whirlpool microwave. Two years later, the unit failed when the range light bulb burned out and, when plugged in after changing, the unit blew up. Note this was a loud pop with the entire control panel appearing to short out. We replaced the unit again with another Whirlpool unit (dumb mistake). Now two years later, the same events are transpiring. Unit's range light was flickering. This happens when door was opened and closed. Now the bulb is burned out due to constant flickering and I refuse to replace as it can be expected to short out again.

We regrettably purchased all new Whirlpool appliances for our home when it was built. The qualities of all have been not very high. The microwave has rust growing in the see-through part of the glass door. They have some webbing between the exterior glass, and the inside is basically a sheet of sticky plastic. Approximately the time the warranty was expiring, we started seeing the rusty look but didn't know what it was or how it could be in the glass. We finally realized what it was doing just after the warranty expired. Consequences: You cannot buy a new door and this issue has existed before it was even a year old. I've called customer service who offered no help since it's out of warranty. I've emailed Whirlpool and never received a response.

Enclosed are copies of your Whirlpool Corp. Logo and meaning and also literature of your corporation’s commitment to making quality products that consumers can count on. We purchased our home that has Whirlpool appliances installed by the homebuilder. I understand that our warranty expired in November of last year, but this microwave model #MH1170X55-1 (maybe that's 55 SS), serial #TRU1124936 manufactured in March 2007 made popping noises when I tried to warm my rice 2 days ago. The repairman checked the microwave and the wiring behind the cooking panel which produced the sparks and he said that the transformer is the problem and to repair it would cost more than the cost of the microwave itself. He added that they do not make them like they used to anymore, no quality control.

Have a Whirlpool g2 micro-oven, on which every single front plastic component is breaking. This includes the hood grill vent that is not even contacted on a monthly basis. The door handle, vent, front control pad plastic and the covers all are cracked. Appears to me someone did not do their work on this design, almost appears the plastic powder had a higher moisture content than what is allowed so thermal set never completely occurred. Bet it was made offshore with a non-humidity controlled room! Fed up - Whirlpool loses a customer just like GE did with that nut case quality president denying issues with Maytag front load washers!

When I built my home, I had a Whirlpool microwave installed. I have had nothing but problems with it. First, there was a recall on the microwave (Model MH7140XFZ-1) due to it being a fire hazard. Then I had to have the door replaced due to cracking at the bottom left hand corner. 3 years later, the new door is cracking and now the door and glass fell out onto our stove. Whirlpool microwaves are dangerous and should not be allowed on the market.

The door of my Whirlpool Microwave hood Combination has a crack from the bottom of door to the top of the handle. Also, where the hood is attached to the top of the microwave it has cracked and is now loose. I checked to see if this one touch 2005 microwave hood combination has been recalled and it has not. I feel that Whirlpool should take responsibility for all of their defective products. The Model Number is: MH1150XMQ-3.

I was unaware of any recall and our Whirlpool microwave/hood caught on fire. The fire was contained to the cooking chamber. I realized it had done so due to the strange sound it was making. After opening it up I saw flames. I pulled it plug which was located above in the cabinet above where the wall unit was mounted. I the n put a wet cloth to it. After it was extinquished we removed it to ensure the fire did not break through the cabinet.

Had a new microwave which stopped working within six months of use. Called the Warranty service, somebody came out 5 times and still could not fix it. Called Whirlpool and the manager offered no relief and said we will try to repair and will not offer replacement.

About 3 yrs ago I completely remodeled my kitchen. I purchased a new Whirlpool slide in range and over the range microwave hood/vent combination. About 2 months ago the microwave went out. I pulled it down and took it to an authorized Whirlpool repair center and was told the repair would cost $300. A new one like the one I had cost $359, so I told them to scrap it and purchased a new one (not whirlpool).

While heating up a small amount of food for a snack in my microwave hood combination, flames started shooting out from the back cooking rack support. Luckily I was watching the food since I was only heating it for 45 - 60 seconds, so I stopped the microwave immediately. I called Whirlpool to let them know what happened so that they could notify other people of the safety issue or perhaps issue a recall.

The interior light on my over-range microwave went out a few days ago. I looked inside the cabinet to find no access panel or light lens I could remove to install a new bulb. I went on line to find instructions, none seem to be available for microwaves due to stored energy possibly causing electrocution to the unsavvy diy'er. I did call Whirlpool Corp. and spoke to 4 persons, explaining to each my situation and each refered me to the next person. The last person I spoke with was Brenda. She told me this unit would need to be serviced by an appliance repair technician, it is not serviceable by the customer.

I purchased top of the line built in microwave oven from sears. they wanted to charge me a ridiculous amount of money for an extended warrantee which would have made the already overpriced item a complete rip off of the customer. I investigated about extended warrantees and it was decided not purchase. I also assumed that my product would work for several years and by the time I would need repairs the warrantee would have ended anyways as always has been the case with all of my purchases and many other people that I know.

We purchased a mircrowave over in 2004 and it 2006 it caught on fire. There is a rack that fits into the microwave and the part that it hooks to caught on fire one day when I turned on the microwave. We bought another just like it for our other kitchen in 2005 and now I am afraid to run it.