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Weed Eater

Weed Eater
Overall Satisfaction Rating 1.46/5
  • 5 stars
    3
  • 4 stars
    1
  • 3 stars
    3
  • 2 stars
    16
  • 1 stars
    58
Based on 81 ratings

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    Weed Eater Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Oct. 7, 2020

    I purchased a 3 in 1 weedeater Sept 2019. It worked great until April 2020. I could not get the battery to hold a charge. Put it on weed eater or blower and it would work for less than a minute. I called the customer service, and was told to take to a local repair shop. I took it to the shop and they could not get it to charge either. They said they would work with the company to get it replaced or refunded. Monthly I would either go to the repair shop or call the company but nothing. Finally in July I get them start to start moving on it. I was told I would be getting a refund. Great because by this point I had to buy a replacement so I could do lawn work. August rolls around and I still do not have a refund.

    I called customer service and they tell me they we were waiting on their repair service and that they left a voicemail. I drove to the repair shop and they told me they don't have a voicemail and they never received a call. They showed me the email they sent to Husquavarna, Weed Eater, and Poulson customer service, and they called them while I was there gave them my information and sent them another email with my info. I was told I would have a check in 7 to 10 business days. 1 month later still no refund. I called on 10/5/2020 and again was given the run around. When I asked to speak with the person issuing the check I was told no.

    Last night I received an email telling my check would cut on 10/16 (this is the same check that was supposed to have been mailed a month ago), and that once I sent in the unit (that has been at their repair shop since April) they would release the check. I called customer service again this morning to straighten this out. And was told that I needed to go to their repair shop and have them mail this so I can get my refund and that is all they can do. I have filed a complaint with the BBB in 10/5/2020. I wish I had known how lousy their product was and how bad their customer service is when I bought their product. 6 months later just a headache and product or refund. Future customers beware - they are crooks and liars.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 11, 2018

    The chain tensioner design is by far the worst I've ever seen, the service repairs haven't done any good, and even though I only got 1 full hour of use out of it, I can't get my money back, I have had this mower for 4 years, and now the motor "with 1 hour on it" is now locked up, the plastic housing is cracking, and I wasted $700+ the least this company could do is issue a recall for the drive chain tensioner, or maybe at least a redesigned replacement part to fix the problem, I will never buy another weedeater brand product again, my paperwork faded, so the receipt is useless, another dirty trick done to ensure minimum losses for the company, that happened within 3 months.

    6 people found this review helpful

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      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: July 21, 2017

      I bought a Weed Eater on May 30th, 2017. It has broke and I keep and keep calling Sears in Independence. Please I need my refund or a new Weed Eater. I've called 7 times in just one day and still no answer. I have called the general manager and they have gave you a level one notification and they told me "If you don't call back in 48 hours that a level two notification will be sent." Please answer your phone or lose your job.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: May 21, 2017

      Purchased Weed Eater 190CC Lawn tractor (960220007) 6/25/2013. Have replaced tires several times. Original front tires no longer made that size, got 1/2 inch larger. Difficult to steer. Gets stuck easily. I have used it multiple times to cut a large yard. It is 4 years old. I paid $766.49 for this from ACE Hardware. It is an overpriced piece of junk and I am kicking myself for not spending another $400 to get a decent tractor. Anyone selling this is a rip off. It needs to be recalled and taken off the market. I'm going to set it out with a FREE sign on it.

      10 people found this review helpful
      Rated with 1 star
      Original review: Aug. 21, 2016

      I really bought this unit based on high reviews through consumer protection. I had to replace the wheels 5 different times, also the battery and a fuse. Went to start the unit again and I see another flat tire, machine won't kick over. Checking my notes I I bought this unit back in 4/2010. Very disappointed and I don't know who I could complain to. I'm on oxygen, and I thought this would be the best thing for me after reading consumer protection reviews. I can do something without bothering someone else to cut my grass. I know it's 6 years but it is used only during the grass cutting season. And we had several droughts that it wasn't used at all. If anyone know a contact to send a complaint to please let me know.

      12 people found this review helpful
      Rated with 4 stars
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      Verified Reviewer
      Original review: May 23, 2016

      I bought mine 3 years ago because someone took it back to Sears. The problem was the little lever in the rear would flip into the neutral slot. I fixed this with a spring to hold it over the the right. To park this machine you want to use your foot & put the machine in neutral so the friction drive does not have pressure on it all the time. I have to agree with the people here, it is a piece of JUNK. The steering is tough and the plastic that the steering wheel goes over slipped so I drilled through it so I could put a bolt through the steering shaft. It is sad that a company would take a famous name of WEED EATER & ruin it. They should have done a recall on this machine long ago and had Allis Chalmers build them a good machine.

      10 people found this review helpful
      Rated with 2 stars
      Original review: April 11, 2016

      First of all I really take care of my equipment. My Weed Eater one is about 3 years old. After charging the battery and start up, I engaged the mower and was greeted with an awful grating sound and the blades would not move. I tracked the problem to the friction disc pulley. The top of the pulley cracked, sheared the key that secures it to the crankshaft. The crank was spinning in the pulley!! Ordered new parts (about $100.00) but could not find a replacement key. Called Husqvarna. The woman said she found the key and would ship it for $14.95. What I received was 2 new ignition keys!! WTF??

      13 people found this review helpful
      Rated with 3 stars
      profile pic of the author
      Verified Reviewer
      Original review: July 28, 2015

      I'd like to start with how I got my Weed Eater, found it on a front lawn with a sign on it FREE. Loaded it up and took it home and diagnosed the starting issue. It was a bad battery.. Installed a new battery and it ran great! Only issues I had was the steering and the tires. Tires are cheap, made in China junk! I replaced them with higher quality tires, Turf Savers. No tire problems since then. The steering is pretty shabby and weak. Being a automotive technician and welder.. I upgraded the steering and have not had issues since then. Like somebody here mentioned, if you are good at working on things then why not get one. Other than that I have not had any other issues. This mower cuts 2 acres a week.

      27 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: June 23, 2015

      I bought a Weed Eater One riding lawn mower from Walmart and had nothing but trouble. The tires I had to buy 8 set and still buying them now. It won't start. This machine is junk. Wish they would take it back and give me my money back. People at Weed Eater was very rude. Please people don't buy this machine. You will be wasting your money. It cost 738.82.

      14 people found this review helpful
      Rated with 1 star
      Original review: May 26, 2015

      The mower belongs to a neighbor but I have been asked numerous times over the past 3-4 years to repair the mower. The drive chain jumps off the drive gear because the small plastic idler or tensioner gear is 1.) too small; 2.) too weak; or 3.) improperly designed to keep proper tension on the drive chain. Once again the same situation has occurred and the pieces are too worn or bent from the chain coming loose and will not hold any longer. This mower is not subject to severe use as it is on a flat lot of less than 1/2 acre. Parts do not seem to be available and most local mower service companies will not work on this model.

      16 people found this review helpful
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      Weed Eater author review by ConsumerAffairs

      This company is well known for its lawn care products, which range from manual mowers to riding mowers.

      • Side mulch: The lawn receives a nourishing mulch mix from the side of the riding mower.

      • Small to medium yard focused: Weed Eater understands the needs of small and medium size lawn owners and focuses on solving their problems.

      • Compact design: This ultra-compact rear engine riding mower fits easily into a small shed or the extra space in a garage.

      • 26-deck: The small deck is perfect for weaving around yard obstacles and managing yards under one acre.

      • Budget: Weed Eater offers a highly affordable riding mower option for consumers.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Weed Eater Company Information

      Company Name:
      Weed Eater
      Year Founded:
      1971
      Address:
      9335 Harris Corners Pkwy.
      City:
      Charlotte
      State/Province:
      NC
      Postal Code:
      28269
      Country:
      United States
      Phone:
      (800) 849-1297
      Website:
      www.weedeater.com