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Vector Security Reviews

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Edited by: Justin Martino

About Vector Security

Vector Security has provided intelligent security solutions for more than 50 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, commercial and multisite customers. Vector Security assists with security consultations, installation, monitoring and ongoing system maintenance and repairs. It has nearly 400,000 customers.

Visit www.vectorsecurity.com
Pros
  • System relocation options
  • Equipment warranty
  • Well-liked technicians
  • Easy installation
Cons
  • Strict cancellation policy
  • Not available in all states
  • Reports of equipment malfunctions
  • Some billing complaints

Vector Security Reviews

Over 10k reviews since 2011

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    2 featured reviews
    How do I know I can trust these reviews about Vector Security?
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 105 Reviews 15375 - 15525
    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2016

    Had constant chirping from alarm due to low battery. Made several calls and all reps were polite and professional. First appt time was adjusted by Rita provide relief as soon as possible. Eventually had rep walk me through disconnecting system. Again Rita was extremely patient and most helpful.

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    Verified purchase

    Reviewed Feb. 4, 2016

    We have had Vector Security for about 10 years at this location with good results.

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    Verified purchase
    Sales & Marketing

    Reviewed Feb. 4, 2016

    Greg ** was a great sales rep. He answered all of my questions and made sure that I understood exactly how to utilize the system. It was definitely a great experience.

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    Verified purchase
    Tech

    Reviewed Feb. 4, 2016

    The fire alarm would go off for no reason. Called monitoring and they entered service request for me. Very helpful. The technician, Delesky **, was prompt, and very helpful. The problem was fixed in 30 minutes.

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    Verified purchase
    Tech

    Reviewed Feb. 4, 2016

    The technician was on time, professional, courteous, and knew his work. He consulted with me on location of new smoke detectors and placement of motion detector. Kept me informed on progress and completion time. He left the work space clean and tidy. He answered all of my questions on the new access pad. Very pleased with the service.

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    Verified purchase

    Reviewed Feb. 4, 2016

    My only problem is arming away when you are home at night with the family. One can't move freely to the basement because of the motion detector. If you forget to disarm before coming down from living room to the basement the alarm go off.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 4, 2016

    Vector Security has provided me some of the best home security service over these past 3 years that I've been a customer. From the initial visit several years ago to find me the best plan and service I need at the lowest price all the way through to installation and maintenance whenever needed. Response time to my phone calls or emails is always immediate and team addresses my questions or issues in timely manner. In comparison to other home security providers I've had throughout the years, Vector has far exceeded the service I have ever gotten.

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    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2016

    On a scale of 1 to 10 everything was a 10. Phone communications was very courteous and extremely helpful and gentleman to the home was super helpful, prompt, and very professional. Many thanks.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 4, 2016

    This was our first security system and we couldn't be happier with the service, the installation and most of all the salesman. The salesman made us feel so comfortable. There was absolutely no pressure at all to purchase a system. Everyone in our family can use the system with ease, even my mom and dad who are not exactly technologically advanced are able to use the system with ease. The climate control has helped us to save a fortune on our energy bills. This is extremely important to my wife and I as we not only are trying to be financially responsible, but are doing everything in our power to reduce our carbon footprint. Vector Security has played a huge role in helping us do this and I would recommend their services to anyone who wants to protect their family while doing their part to save the earth so our children's children can enjoy this beautiful planet.

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    Verified purchase

    Reviewed Feb. 4, 2016

    We recently installed an alarm system after a break-in. Chris was very patient in answering all my questions and being sure I was comfortable with everything. He even stopped by after the installation to make sure I understood how to operate the system. I like how easy it is to operate. I am technology challenged and I haven't had an issue.

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    Verified purchase

    Reviewed Feb. 4, 2016

    I was contacted today to let me know that my smoke detector battery was signaling that it is low. I was very pleased to see that the battery was being monitored. I called and spoke to Malik who set up an appointment for the battery to be replaced. He was friendly and pleasant to talk with. I enjoyed the experience.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 4, 2016

    From the time I spoke with Chris to set up a meeting to evaluate our needs, to the installation, explanation and training of the new system and the calls to service with questions that have come up, the service has been awesome! Everyone I have dealt with has been professional and very helpful. Our new Vector security system is great. I wished we would have switched years ago.

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    Vector Security
    Response from Vector Security

    Hi Dean,

    Thank you for your feedback and switch to Vector Security. We are glad to hear you are happy with our service! We look forward to a long-term relationship with you. Have a great day.

    Verified purchase
    Installation & SetupEase of Use

    Reviewed Feb. 4, 2016

    The whole system is easy to use. Love the cameras and the installation was a very easy process. Never a worry. Would recommend and already have recommended. Thanks.

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    Verified purchase
    Tech

    Reviewed Feb. 4, 2016

    Great service, way better than any of the competitors. The salesman that came to my house was very knowledgeable and professional. He is what I would call a "Heavy Hitter."

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    Verified purchase

    Reviewed Feb. 3, 2016

    It is truly a honor to provide some feedback on Ms.**. In fact, I wanted to do this about year or two ago but never got around to it. In short, Ms. ** is always very professional and responds quickly to my request for assistance.

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    Great service in home and on the phone!

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    Verified purchase

    Reviewed Feb. 3, 2016

    Everything went as planned and coordinated. Couldn't have been accomplished easier!!!

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    Knowledgeable and easy to work with. Prompt and considerate. The system gives me great peace of mind because my cell phone lets me and my building communicate!

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    Verified purchase

    Reviewed Feb. 3, 2016

    Fast and easy service from A - Z.

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    Verified purchase
    Tech

    Reviewed Feb. 3, 2016

    Upgraded alarm system and added medical pendant. The service tech, Ed, was very professional and courteous. He instructed me on how to use the pendant and tested the system.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Fred ** is why I stay with Vector Security. He is an expert at his craft and always does it with a smile. He is a true asset to your company and I sure hope he is valued by Vector the way his customers value him.

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    Verified purchase
    Smart Devices

    Reviewed Feb. 3, 2016

    Mr. Mark ** is a true professional who provides sound advice and suggestions based upon his personal experience with home security and home automation. I trust the Vector Security brand to secure my family and property.

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    Verified purchase
    Customer ServiceTech

    Reviewed Feb. 3, 2016

    Phoned to make a payment on account and to ask about cost of service. Customer service representative was very pleasant and responded adequately to questions asked. I was particularly concerned about the cost of services compared to that being offered by my internet service provider. Customer service representative advised that Vector is prepared to price match when presented with an outline of services/costs offered by competitors.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Brilliant work! Dell was great. Very professional.

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    Great customer service - Thank you for all you did to get our property secured.

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    Verified purchase

    Reviewed Feb. 3, 2016

    We are very happy with our service from Vector, especially Chris. He was very open and helpful with everything.

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    Just wanted to say how much I appreciate the customer service of your company. From my salesperson Chris ** to the installers. Very professional organization. Thanks.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 3, 2016

    Chris was professional, friendly and timely. He had great knowledge about the services and products available and explained the product options thoroughly so I could understand them. Also made sure I would how to use them. He followed up with me after install to make sure the options I selected were working properly and to see if I had any questions. I appreciated his service and recommended him to a few friends.

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    Verified purchase
    Customer ServiceTech

    Reviewed Feb. 3, 2016

    We have been experiencing an intermittent panel. After prior visits the most recent technician reviewed, apologized and discussed potential solutions. A new control panel! Great customer service! Thanks again Vector Security!

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    Verified purchase

    Reviewed Feb. 3, 2016

    Agent was very businesslike and polite in his dealings.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Was locked out and called vector for help - Rich was amazingly helpful. Tried every method possible to unlock keypad. Worked on it for two straight hours until he Creatively solved the problem. He was excellent. It turned you to need the interior code fed in.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Job well done!

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    I have Vector and for the price and customer service it is awesome! Can't be beat! Also, Chris ** is a great salesman and take the time to meet with clients and assist with their needs.

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    Verified purchase
    Installation & SetupTechOnline & AppEase of Use

    Reviewed Feb. 3, 2016

    I have truly been amazed with the level of service provided by Vector. Chris was very professional and knowledgeable about everything this company has to offer, in addition to, providing specific feedback about competitors. The young man that came to install, I believe his name is Jon, was neat, clean and professional as well. The app is easy to use... we LOVE that there is an Apple watch app as well. The z wave lights are a nice addition. Now when we go out of town they will turn on and off at a time we decided upon. My family and I finally feel safe and protected in our home. We know we have made the right choice. I personally think, also, that Chris deserves a raise! When he came to our home he went over EVERY detail and quoted us on our 'dream' system that we wanted and then explained what was truly needed.

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    Verified purchase
    Tech

    Reviewed Feb. 3, 2016

    Service call - Zone 6 alarm. Technician was on time and very courteous. I would recommend Vector to anyone.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Happy with the service - Especially with David ** who signed me up for Vector and is always there if I have any issues or problems with the service.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Happy with the service.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Motion sensor was indicating a low battery even after the batteries had been changed.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Both sales rep and technician/installer -- very knowledgeable and efficient. Explained everything carefully and thoroughly. Didn't try tell what I needed, need or want.

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    The technician called to alert me of the need to cancel due to snow storm. I was stuck out of the country, but I was happy to note the call. I still need to reschedule the service call for basement senior malfunction.

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    Vector Security runs the security for the school that I teach in. I have only heard positive feedback and good things regarding Vector. After a break-in at my home residence, I decided that I needed a good security system. So I called Vector. Little did I know that not only were they good, I believe that they are one of the best.

    From the moment I got on the phone with Chris **, the representative of my area - I knew I was in good hands.

    Chris wanted to make sure that my family and I were safe! My home was broken into on a Thursday and I called Vector on Friday. (Normally, businesses are closed for the weekend and getting a rep out is impossible). Chris came over on Saturday night! After seeing his courtesy, care, professionalism and friendliness - I wanted to do business with Vector. I am extremely pleased with the company, product, and follow-up that ensued. Vector is the real deal company that actually cares about their customers. They look at protecting their customers more than anything else.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 3, 2016

    From the friendly and responsive sales team to seamless system installation, my experience with Vector Security has been excellent. Knowing that my family, dog, and personal assets are protected by Vector is priceless.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Vector Security by far is the company I've dealt with.

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    We are completely upgrading the home security system for the entire residence. It is a very thorough and extensive job. Our sales consultant, Jeffrey **, was knowledgeable, courteous, patient and insightful. The first part of the installation will be tomorrow which is two days after the sales consultation. That is excellent customer service.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 3, 2016

    Great experience with Vector Security from the Sales Rep to the Installer. Our rep was very, very knowledgeable, had a great attitude, answered all my questions. And even followed up once everything was installed.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Feb. 3, 2016

    Great experience with the entire process from sales to installation. Sales rep (Chris **) was extremely helpful and not pushy at all. Super professional and really focused on our needs. Install team fantastic and professional. They were in and out in no time and cleaned up everything after the install. Even the sales rep was present to make sure everything was working properly and walked me through everything. Vector Security first class all the way!!

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    Verified purchase
    Customer ServiceTech

    Reviewed Feb. 3, 2016

    Rick is really a pleasure to work with. He makes himself available to answer any questions. I will say that the technician that came out was quite late on arrival. It would have been nice to get a call to let me know they were running several hours late.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 3, 2016

    I called to discuss the process and pricing of your security system. The gentleman who came to my home, Fred **, was informative, knowledgeable, polite and respectful. I ordered the system and it was installed in a very short period of time. It has worked great since installation. I am very happy I went with Vector and with Mr. ** and have recommended your company to others.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Chris ** has been the most pleasant Security Representative we have dealt with. His professionalism and knowledge during our process gave us the satisfaction of obtaining the security system of our choice. We even called him later in our process to have a system installed for our father (life monitoring system). We continue to recommend people to him because we know they will receive awesome service from Mr. **.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Overall, just great, informative and efficient service. Would highly recommend to anyone I know. Thanks!

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 3, 2016

    I cannot be more satisfied with the customer service (Mickey) and installation (Ryan) that I experienced while upgrading my VECTOR alarm system last month. I would highly recommend your company to anyone! Mickey did a wonderful job in explaining the benefits of a new system (originally installed by your company in 1985) AND the full day long installation by Ryan went smoothly because of his expertise. Thank you. I am enjoying my new system and feel even safer now!

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    Verified purchase

    Reviewed Feb. 3, 2016

    Earlier today one of my window alarms was sending a tamper signal for no apparent reason, and the system wasn't letting me silence the alarm. I received a call from Vector regarding the problem. The person I spoke with was very professional and helpful. I explained the situation, making sure she knew there was no problem and the alarm had been doing that over the weekend too. The technician will be checking the connections within the week. I would and will tell anyone needing a security system to use Vector.

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    Verified purchase

    Reviewed Feb. 3, 2016

    The gentleman that came to work with us was that in every way... Always professional, prompt and knowledgeable. He put our safety first and educated us on our system. He was personal, informative and desired helping us in any way. Vector should be proud of your representative, Fred **. He gained our trust as did Vector.

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    Verified purchase
    Installation & SetupTech

    Reviewed Feb. 3, 2016

    My experience with my alarm installation, has been a stress relief. Knowing my home and personal belonging are safe and secure. The installer was very professional and knowledgeable of the system and products he installed.

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    Verified purchase
    Customer Service

    Reviewed Feb. 3, 2016

    Support was extremely responsive during a recent service issue. I was corresponding via email and received quick and helpful responses each time. Turned out to be a user error in the end but support was extremely patient and led me to a resolution in the end.

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    Verified purchase
    Reliability

    Reviewed Feb. 3, 2016

    Inspected and replaced defective window sensor. Also inspected front door dead bolt and explained how it can jam. Tested sensors at panel. Very courteous and professional. Job done quickly in an hour.

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    Verified purchase

    Reviewed Feb. 3, 2016

    My house was broken into and the next week we had called Stone. He came out and gave us an estimate and that same week we had a security system. It works great and the service is incredible. I have recommended them to multiple friends since we have purchased this service.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Stone ** and Vector have been the most responsive security company I have done business with.

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    Verified purchase

    Reviewed Feb. 3, 2016

    Vector Security is a great company. I always use them for all my home security needs. Their representative Roger ** is the only security consultant I would ever consider using. He is the best!

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 2, 2016

    I had a great experience with Vector and specifically Bill. He was very knowledgeable and on top of things. He has always been available when we have had questions or concerns. Installation went very smoothly and the crew was very professional.

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    Verified purchase
    Delivery & Shipping

    Reviewed Feb. 2, 2016

    Competent, knowledgeable, professional in all aspects of service delivery, reliable and responsive.

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    Verified purchase
    Installation & SetupEase of Use

    Reviewed Feb. 2, 2016

    I was very pleased with the friendly & knowledgeable service. Mr. ** offered a system that was affordable and suited my needs. System is easy to use and there have been no problems. Installation tech was very nice and did a clean job.

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    Verified purchase
    Customer ServiceTech

    Reviewed Feb. 2, 2016

    Customer Service was friendly and responsive. The service technician was professional and informative. I would recommend Vector Security to anyone looking for a Security System.

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    Verified purchase

    Reviewed Feb. 2, 2016

    I have been doing business with Vector Security for a number of years on all of my investment properties that require a fire system. The service has been great and I would recommend for any security needs.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Representative was very helpful giving me the information I needed.

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    Verified purchase
    Tech

    Reviewed Feb. 2, 2016

    Bill ** was an excellent representative for the Company and our Installer was amazing.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 2, 2016

    I am pleased with the installation and service I receive from Vector. Your team is professional, knowledgeable and courteous. Whether I call during regular business hours or for an emergency, I always get prompt responses, help or answers.

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    Verified purchase
    Installation & SetupTech

    Reviewed Feb. 2, 2016

    Our services has been very good. Jade has stayed in touch throughout the process of the sale and installation of our system. My only negative statement is with the billing dept. system's inability to provide e-bills/statements and confirmation of auto payment. Auto payment on a credit card is doable, but to confirm that it's been charged is not doable. In this day and age, most vendors are able to generate an e-statement and confirmation of payments electronically. We try to be very "green" in all of our dealings.

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    Vector Security
    Response from Vector Security

    Hi Valerie,

    Thank you for your feedback and loyalty to Vector Security. Have you checked out our online bill payment system? Much of what you describe is available there. Please visit https://www.vectorsecurity.com/customer-portal-login. Have a great day!

    Verified purchase
    Tech

    Reviewed Feb. 2, 2016

    Mick ** has always answered all our questions and addressed our concerns and sent out technicians who were able to fix any issues very quickly.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Malik ** was very helpful and nice.

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    Verified purchase
    Customer ServiceTech

    Reviewed Feb. 2, 2016

    Our installer did a great job and gave us all kinds of information about our system. He was a very friendly person. He also told us we could call anytime if we had a problem.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Great security system.

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    Verified purchase
    Tech

    Reviewed Feb. 2, 2016

    Technician was polite and professional.

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    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2016

    Our experience with Vector Security has been excellent and their staff are most cooperative. They respond to maintenance calls in a timely manner and their staff handle our calls in an efficient manner.

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    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2016

    We have worked with Vector Security for many years. It has always been a positive experience. Great customer service and a fast response from their team in the service department!

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 2, 2016

    I had Vector Security installed and set up correctly in a short amount of time. What impressed me the most was the great response time when the alarm went off and the courteous customer service representatives. The facts of the service were explained well.

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    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2016

    Prompt response to call for help. Efficient and quickly got system working.

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    Verified purchase
    Installation & SetupTech

    Reviewed Feb. 2, 2016

    Installer did not clean up after he left plaster dirt 3 places in living room.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 2, 2016

    Jeremy was very responsive and helpful during installation of my new security system.

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    Verified purchase
    Sales & Marketing

    Reviewed Feb. 2, 2016

    Vector has always been fair and honest with us. Quality products. Great staff from sales to service.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Timely careful service.

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    Verified purchase

    Reviewed Feb. 2, 2016

    I am very pleased with Vector Security. My sales rep is very polite and knowledgeable. The price for the monthly service is very reasonable. I would recommend Vector to anyone looking for a home security system.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Ms. ** was so professional and kind when we spoke. She seemed very knowledgeable about her services.

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    Verified purchase
    Customer ServiceMonitoring

    Reviewed Feb. 2, 2016

    Vector Security services are outstanding. Response time and system knowledge the best. Online system monitoring, text alerts are a great way to keep track of everything. We manage and own multiple properties and "My Vector" is a must for us, essentially enabling us to keep our eyes on it all. Would highly recommend Vector Security to our family, friends and business associates.

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    Verified purchase
    Installation & SetupTech

    Reviewed Feb. 2, 2016

    Vector provided an on-site inspection but also listened to what I, the customer, wanted/needed. I was not pressured into anything more than I felt I needed. The tech installed is impressive with its ability to use smartphones and PDAs allowing for anytime arming/disarming. Furthermore, the system is wireless making it all the neater.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Mr. ** is well knowledgeable of products and company's policies and procedures and I enjoyed doing business with Victor...

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    Verified purchase
    Installation & SetupMonitoringCamera & Video

    Reviewed Feb. 2, 2016

    We have been using cameras at the three locations they were installed on a daily basis. Cameras on my property actually assisted police to identify a theft at neighbor property about 500' away. High quality installation.

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    Verified purchase
    Online & AppEase of Use

    Reviewed Feb. 2, 2016

    We have been very pleased so far with the system. It has been easy to use. The app and text alerts are very helpful.

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    Verified purchase
    Customer ServiceMonitoringSmart Devices

    Reviewed Feb. 2, 2016

    We lost connection when cable company changed modems and we upgraded and relocated router at the same time. After several unsuccessful attempts to regain remote surveillance, we successfully regained the capability. As a result of the many service attempts, the branch manager invited us to review the entire experience for the purpose to improve both Vector procedures and recommendations to eliminate and/or improve the timeliness of response. One recommendation (key factor in this experience) was to recommend the requirement of a CRT installation along with the DVR as part of the camera installation.

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    Vector Security
    Response from Vector Security

    Hi Jack,

    Thank you for your feedback. We love to hear from our customers as it helps us continue to improve our service. Have a great day.

    Verified purchase

    Reviewed Feb. 2, 2016

    Any issues we may have, all I need to do is contact our rep April and she takes care of it... With a smile!

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    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2016

    Great customer service. No matter how many questions I had, Ricky always had my answers. No waiting. I wasn't put on hold. I spoken to as a valued person instead of an inconvenience.

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    Verified purchase
    Customer Service

    Reviewed Feb. 2, 2016

    We have been very happy with our service thus far. The system works great, with no issues thus far. The customer service has also been top notch. We would definitely recommend Vector Security to others.

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    Verified purchase
    Tech

    Reviewed Feb. 2, 2016

    Serviceman was very professional, courteous and friendly - he did his best to limit any inconvenience and never left any mess or otherwise after his work, he was a very good rep for Vector.

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    Verified purchase
    Installation & SetupTech

    Reviewed Feb. 2, 2016

    I was very pleased with the service and installation of my new equipment. The technician arrived on time and was very friendly and knowledgeable.

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    Verified purchase

    Reviewed Feb. 2, 2016

    I just have to say that Vector Security has given us more than great service since we've been doing business with them. Our life safety consultant, Dean **, is always available to help with any of our issues and a true professional.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 2, 2016

    I am very satisfied with our Vector system. All of the Vector technicians were knowledgeable, courteous and efficiently got the installation completed. Ben ** was key in designing a system that met our needs and budget and was always available to answer questions.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Great experience overall, industry professionals across the board!!!

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    Verified purchase
    Tech

    Reviewed Feb. 2, 2016

    I am very pleased with Vector Security. Everyone is always helpful and the service technicians are prompt and get the job done in a timely manner. I would recommend Vector to my family and friends.

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    Verified purchase

    Reviewed Feb. 2, 2016

    Vector Rating for Northeastern Rehabilitation Assoc. 5 Star Rating.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 1, 2016

    Service, installation was wonderful.

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    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2016

    Chris helped us from start to finish in putting together the exact package the fit our Pizza Shops needs. He was prompt and has been very responsive to our calls and questions.

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    Verified purchase

    Reviewed Feb. 1, 2016

    Vector Security was recommended to our company by a friend. We decided to give them a try, since we were experiencing issues with the security company we were with at the time. Our experience with Vector Security has been outstanding.

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    Verified purchase
    Installation & SetupOnline & App

    Reviewed Feb. 1, 2016

    We love our new Vector Security System! The app is an added bonus as we can arm or disarm our system from our phones. Installation tech was prompt and explained everything. Very positive experience all around.

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    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2016

    My employer uses Vector Security. In my role, I often have to interact with the customer service department. The staff is VERY professional and quite knowledge about the different services offered. It's always a pleasant experience when I have to call Vector Security for any service.

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    Verified purchase

    Reviewed Feb. 1, 2016

    Great product. Explained clearly.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 1, 2016

    We have had an excellent experience with Vector Security at every level... from sales, installation, & service, including the ease of paying our monthly service fee on their website! Couldn't be happier! I would gladly recommend them to friends, family and business associates!

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    Verified purchase

    Reviewed Feb. 1, 2016

    I have been a happy customer of Vector Security since 1979. I want you to know I am very pleased with the quality of service Vector Security provides. I appreciate their responsiveness and the way they conduct business. I have recommended Vector to others because of my satisfaction with their service. I look forward to doing business with Vector for years to come. Vector Security is truly a 5-star company.

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    Vector Security
    Response from Vector Security

    Hi Anne,

    Thank you for your feedback and loyalty to Vector Security. We are glad to hear you are happy with our service! Have a great day.

    Verified purchase

    Reviewed Feb. 1, 2016

    Everyone with Vector is very helpful and easy to work with.

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    Verified purchase
    Customer ServiceTech

    Reviewed Feb. 1, 2016

    It has been a pleasure and an honor to have worked with Vector security. When you call them about a concern you are greeted with a voice and not a recording. Their customer service is second to none. Depending on your issues, they can have a serviceman at your door before the end of business day, and that important to me. Service techs know my system which makes it easy on me as I don't have to reteach them every time they come out. In conclusion, I hate to drop this vendor (Vector) but our corp guideline dictate who we use moving forward.

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    Vector Security
    Response from Vector Security

    Hi Bob,

    Thanks for having been a loyal customer. We're sorry to see you go, and wish you all the best!

    Verified purchase
    Tech

    Reviewed Feb. 1, 2016

    Genial salespeople and installer.

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    Verified purchase

    Reviewed Feb. 1, 2016

    Upgrade system. Vector has been very good to us.

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    Verified purchase

    Reviewed Feb. 1, 2016

    I have been a customer since 2007. Vector has always been a very good value for the service. The staff is very accommodating and friendly as well.

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    Customer ServiceInstallation & SetupReliability

    Reviewed Feb. 1, 2016

    I've had them for almost 5 years in SC. From the start, I had issues with Vector. The guy who did the install messed up a few items even though the house was pre-wired. He even spliced my phone line, even though that wasn't necessary. Took a while to get someone else out to get it all working OK. At least once a year, I'd get a call saying the alarm wasn't functioning properly and I'd have an extension I had to call. The guy NEVER answered and would return my call up to a day later, so we'd typically play phone tag for a week. So for at least a week, I had no functioning alarm service. This finally happened again last week, so I decided to cancel and move to someone else. Trying to cancel was a CHORE! On hold for over half an hour, then disconnected. I'd get someone and tell them I want to cancel and they'd put me back on hold! Then someone will "need to call me" and they called three days later.

    I got the message and called them back – did they answer? NO, but returned my call 4 days later. Par for the course – horrible, horrible service and communication. Then they let me know that I have an auto-renewing contract that isn't up until May. Nice... Would I like to cancel now and pay the balance, or cancel effective May 1? Not much logic in canceling now and paying for no service. Of course, this was all after the offer of new equipment, upgrades, reduced price, etc., etc. Stay away. You can do way better.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Feb. 1, 2016

    We have been very impressed with not only the products available to us, but also the customer service we have been provided with. We would recommend and have recommended your sales contact, Greg ** and Vector Security with confidence every time!

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 1, 2016

    My experience with Vector Security has been excellent. Greg ** my sales rep represented your company very well and everything that he said was exactly how things happened. Your installation crew was on time and very thorough as they made sure everything worked properly and even tried a couple different things with my motion detector due to my large dog. I would definitely recommend Vector to anyone needing protection for their home or business.

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    Verified purchase

    Reviewed Feb. 1, 2016

    Called for maintenance of equipment, broken door sensor and check panic button. It was done promptly and efficiently.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 1, 2016

    I was very happy from the time the salesman met me at my house. He was very professional. He answered all my questions and concerns. I never felt pressured at any time. It was easy to sign up for this service because I was fully prepared on the next steps. When the installation happened it was smooth and easy. They came on time and finished quickly. He also did a great job and took his time on the training of our new system. Thanks.

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    Verified purchase

    Reviewed Feb. 1, 2016

    I love the service I get from Vector. Everyone is always professional and very helpful.

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    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2016

    Vector has been a very good service for our business. I have before, and would recommend Vector to others. They have a quick response time and have been very quick with service calls as well.

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    Verified purchase
    Installation & Setup

    Reviewed Feb. 1, 2016

    I would like to say that I am happy with my move from ADT to Vector. I was pleased with my salesperson Dean and installation team. All my questions were answered and the product has been a nice upgrade from my old system. Great experience overall.

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    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2016

    I'm impressed with the quick response time regarding our smoke detector when the oven overflowed. They responded with a phone call almost immediately. When we accidentally set off alarm they called quickly but would not give us any information until we gave them our code. Feel very safe with Vector. Have experience with other security systems and they do not compare to Vector as far as response time. Spoke with Anthony ** at the Home Show and he was very informative and helpful. Very satisfied. Overall, excellent!

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    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2016

    The customer service with Vector has been great and it's great to use a phone app to keep track of the system.

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    Verified purchase
    Installation & SetupTech

    Reviewed Feb. 1, 2016

    Salesman was knowledgeable and friendly and helped me to decide what features I did and did not want. Installer did the work well, and had to make some on-site adjustments to the plan the salesman had made, but we will work through these issues to revise our hardware plan (and costs) with the salesman Chris **.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 1, 2016

    Vector was recommended to me by my son and I was contacted by David ** who arranged for the installation of my alarm system. Dave was very knowledgeable and professional and someone who I could call when I had a question or problem. The installer was at my home on the day arranged and the install of the actual alarm was neat and done in a timely manner. In the next few weeks I will be needing a home medical alert system which Dave and I have discussed and will be installing in my home. I would certainly recommend Vector and Dave if asked about an alarm system.

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    Verified purchase

    Reviewed Feb. 1, 2016

    New service. Amazing Service arrived on time. Very respectful.

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    Verified purchase
    Customer Service

    Reviewed Feb. 1, 2016

    I have used Vector for over 12 years and they are the only ones I go to for all of my security needs at my commercial properties. They are always fair and their service people are very knowledgeable. One person is that I need to give praise to is Ricky **, he is absolutely fabulous and I call him and only him for whatever I need done and he makes sure that I have immediate service and that is rare in big corporations.

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    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Feb. 1, 2016

    Our technician and our sales rep were absolutely fantastic! They took the time to answer each of our questions and make sure that we understood the system and felt safe. After the break-in (before our system was installed), we both felt unsure and unsettled. They made us feel like family. I would absolutely recommend Vector!

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    Verified purchase
    Tech

    Reviewed Feb. 1, 2016

    I've worked with Frank ** of Vector on security systems for an apartment and my current home, and he does great explaining the benefits of different options. He is courteous and treats clients with respect. The various installers likewise are skilled at executing the plans that we develop.

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    Verified purchase

    Reviewed Jan. 31, 2016

    I'm able to set and unset my alarm from my phone, have my A/C automatically kick on when I get close to the house, view my video cameras, and get text messages anytime someone disarms the system.

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    Verified purchase

    Reviewed Jan. 31, 2016

    After having several problems with our system, Vector agreed to give us a new system which was greatly appreciated. A special thanks to Frank **.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Jan. 31, 2016

    Sales, service and installation were all perfect. Great people, arrived on time, worked efficiently. Couldn't have asked for more.

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    Verified purchase
    Installation & Setup

    Reviewed Jan. 31, 2016

    Excellence in Service. I just want to say thank you to the entire Vector Security team. They are one of the most professional businesses you will ever deal with for security. I've used many others, but they are awesome. Thanks for making the installation... billing and service so worry-free!

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    Verified purchase
    Reliability

    Reviewed Jan. 30, 2016

    Gordon ** replaced sensor once before and since it failed again he relocated the sensor to the upper part of the window and thoroughly tested. When we mentioned that the other window in the room also seemed to lose connection, he relocated that sensor and tested that to eliminate a similar issue. We have had the pleasure of working with Gordon for many years and appreciate his professionalism, promptness, thoroughness, and feel he makes sure to understand the issue at hand and does all he can to find a satisfactory solution. We look forward to Gordon's visit when needed.

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    Vector Security
    Response from Vector Security

    Hi Charles,

    Thank you for your feedback. We're glad to hear you've been receiving prompt attention from us. Please don't hesitate to contact us for your future needs.

    Verified purchase
    Customer ServiceInstallation & SetupTechEase of Use

    Reviewed Jan. 30, 2016

    Kind, friendly and knowledgeable salesman, installation technician and customer service. So far, product is intuitive, easy to use and very practical.

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    Verified purchase
    Monitoring

    Reviewed Jan. 30, 2016

    Vector Security has been REALLY great. It is extremely high tech equipment that we can control from our phones - so we have peace of mind wherever we are. The monitoring folks are excellent as well. We even get phone calls when our batteries in our smoke detectors are low so we know we have to change them. Definitely would recommend to a friend and I have!

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 30, 2016

    As probably the case with a lot of people, we needed to purchase a security system after we had an intruder in our home. We were very please with the response from Mr. Rick ** and the Vector TEAM to meet with us right away and have the system installed quickly. This truly settled the nerves of my wife and daughter. We already had a neighbor purchase a system from Rick and continue to inform all our family and friends. Thanks.

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    Verified purchase
    Customer Service

    Reviewed Jan. 30, 2016

    I have worked with Vector Security for many years and would highly recommend them for their services. They have always had good customer service and complete their work in a timely fashion.

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    Verified purchase
    Customer Service

    Reviewed Jan. 30, 2016

    Stone and his team of reps in Tallahassee are the example of great customer service and help. They go beyond selling the product. They educate you on how to protect what's important to you at every level then sell you what you need. That's why I have Vector at my house and both of my businesses.

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    Verified purchase
    Installation & SetupTech

    Reviewed Jan. 30, 2016

    Recommended by my brother-in-law who spoke highly of the service he'd received over the years, our salesman actually remembered my father for whom he'd sold a security system some 20 years ago. Our salesman was very thorough in explaining all the details of the security system packages, and also very patient in helping my 76-year-old mother understand how it would protect the house.

    The serviceman was prompt, professional, friendly, and also thoroughly explained the control panel with incredible patience. Curiously enough, the serviceman who came to install the system was also familiar with my parents as he now lives out near the airport where they had just moved from. Everything about our security system purchase with Vector went smoothly. Having family members recommend them, and then knowing their sales and installation agents are also from the area, greatly enhanced our confidence. Excellent experience.

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    Vector Security
    Response from Vector Security

    Hi Kaleroy,

    Thank you for your feedback. We pride ourselves on the personalized service you have described. We're happy to hear you are satisfied and look forward to our continued relationship.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 30, 2016

    The management and staff are top notch. They are professional, prompt and very knowledgeable. From the initial consultation to installation it was a great experience. They provided a security package tailored to our needs. I would highly recommend them.

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    Verified purchase
    MonitoringTech

    Reviewed Jan. 30, 2016

    Technician did a good job upgrading my system. It was not very time consuming. My only concern was that he brought an outdated surveillance camera that has to be replaced. He did a good job explaining how to use system.

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    Verified purchase

    Reviewed Jan. 30, 2016

    Local sales/service are 5-stars, but I'm giving a 4-star review because the wireless keypads occasionally do not sync properly and will lock up the way a computer does, causing us to only set and disarm using the main panel.

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    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 30, 2016

    My experience with Vector Security has been excellent, especially with my local Tallahassee office. Any time I've had issues or concerns, I've called on manager Stone ** who has gone above and beyond to ensure that I am satisfied and safe. I've been so pleased with the service that I added service in my home as well as my office. I love the system I had installed at my office which enables me to use keyless entry to unlock and disarm the system, set up codes for different people, and access the system remotely. It is a state-of-the-art system, and the customer service is exemplary.

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    Verified purchase
    Customer Service

    Reviewed Jan. 30, 2016

    We have had the pleasure of maintaining a Vector/Franklin Security account for the past 25 years. As a veteran account holder, I can attest to the professionalism, integrity, customer service, respect and courtesy that we have received over the years. Our Vector service and sales office in Plymouth Meeting, PA continues to provide consistently unparalleled customer service, staffed by many of the same tenured associates who have been with the company for years such as Ms. Loretta **. This is a testament to the positive customer service and results-driven culture that continues to exist at Vector.

    For example, we recently requested an upgrade to our system. What was most impressive to us was the manner in which we were treated when we inquired about an upgrade to our existing system. Vector was flexible and more than willing to go the extra mile to insure our satisfaction given our budget. Ms. Brenda ** and Loretta ** were a tremendous and supportive help to us when we called for service, making every effort to take good care of our needs on a consistent basis.

    The accessibility of office staff as well as account reps and management remains extraordinary compared to market competitors. Calls are always returned quickly and professionally. Company leadership is both sensitive to and receptive of constructive feedback from its account holders. What differentiates Vector from its competitors is the degree to which Vector goes to act upon customer input. To us, this is the gold standard and hallmark of what constitutes a top-tier organization dedicated to customer service.

    Loretta **, Brenda **, Sean ** and Amy ** represent the epitome of professionalism and outstanding service. We are proud to be associated with such a responsive and customer-driven organization as Vector Security. With the market competition focused predominantly on soliciting new national and corporate accounts, Vector remains sensitive (as did its predecessor, Franklin) to the relevance and importance of retaining small residential accounts - the foundation upon which their business became successful. Thank you for the consistently outstanding service we always receive from Vector. We know that Vector stands behind us and we believe that we could not have made a more prudent decision.

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    Vector Security
    Response from Vector Security

    Hi Dr. and Mrs. Toll,

    Thank you for your feedback and your loyalty to Vector Security. The experience you describe is exactly the type of service we strive to give our customers. We are glad to hear you've been happy with us for the past 25 years and look forward to continuing to serve you.

    Verified purchase

    Reviewed Jan. 30, 2016

    Love the security system! Helps me to feel safer. Easy to operate.

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    Verified purchase

    Reviewed Jan. 30, 2016

    Stone has always been extremely helpful!! I love my system!! Vector responds very quickly!

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    Verified purchase
    Online & AppSmart Devices

    Reviewed Jan. 30, 2016

    We have been customers of Vector Security and Frank ** for more than a decade, and we couldn't be more pleased. Our security system makes us feel safer when we are home and gives us peace of mind when we are away. The mobile app makes it easy to monitor and control the system's functions and view our optional cameras. We are so happy with our recent addition of a module that allows us to open and close our garage door from the app! It's also nice to be able to double check that the door is closed when we aren't home. We hope to add more home automation features in the future!

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    Verified purchase

    Reviewed Jan. 30, 2016

    I have nothing but great things to say about Vector. Truly makes us feel safe while we are asleep and away from home.

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    Verified purchase

    Reviewed Jan. 30, 2016

    As a mom and business owner, I proudly trust Vector to protect my home and business. I trust Stone ** and his team because they have always, and continue to provide trusted service delivered with character and integrity.

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    Verified purchase

    Reviewed Jan. 30, 2016

    I'm submitting this on behalf of my church, Forest Hills UMC, in Quincy, FL. We are very pleased with Vector Security.

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    Vector Security Company Information

    Social media:
    Company Name:
    Vector Security
    Company Type:
    Private
    Year Founded:
    1970
    Address:
    2000 Ericsson Drive
    City:
    Warrendale
    State/Province:
    PA
    Postal Code:
    15086
    Country:
    United States
    Website:
    www.vectorsecurity.com

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    2016 SSI Installer of the Year (Large Company)