TruGreen Lawn Care Reviews

Do NOT use this company (Pensacola, FL). They failed to follow their own procedures (such as the initial lawn eval) and they don't Quality Check it. It is up to the CUSTOMER to find it, call them out on it and try to get it rescheduled. They also fail to keep you in the loop of any date changes, instead letting you flounder and wondering where they hell they are at. Go with ANY company other than this because even though they say "You are a valued customer", sure doesn't feel like both by their actions and lack of communication.

My grandmother hired TruGreen to kill the weeds and pests in her lawn. After spending $477.02 and several months half of the grass is dead alongside three of her bushes. Her lawn is now in a worse state than those of her neighbors who have spent nothing at all. Even worse we tried to reach out to the TruGreen employee, Steve, with whom she signed the contract and whose contact info we had but after promising to come around later that day he never showed up. He has given no explanation of his absence or offered to come around at a better time. We have heard nothing since and been unable to reach him by phone or text. No member of my family will ever be working with TruGreen again! And I will warn my friends and neighbors about them too.

Today was supposed to be my first service. While I was waiting for the specialist to arrive I received a text saying my service was complete. I walked outside and saw the truck leaving my neighbor's yard and saw the tracks in his yard where the treatment had been performed. I immediately called support and they apologized and said they would arrange for him to come back in 2-3 days. I said I wanted him back today and they said they would have him call me. So far no call.

First thing I keep on getting emails saying I have your services. I don't. Stop emailing me at **. I do my own lawn. If this doesn't stop I'm sending this nonsense to higher ups.

I have told them I'm no longer a customer. They seem to be deaf and illiterate to my attempts to communicate for this season. I ordered their workers off my property, yet they communicated that work was done even no work was done and the poor guy said he'd remind them. Then they sent a message saying service is completed. As nothing was done-I'd stopped it-how could it have been done? If I'd had doubts about making the right decision when I canceled, I no longer have any. I'll be contacting the Better Business Bureau.

Don't waste your time or your money. They quoted me one price charged me another.. 3 weeks of phone calls for a refund of over charge.. finally got so aggravated I cancelled service..I did get my first service however... Thanks for the chemical burns the tech obviously had no clue... Now I have to fix multiple spots... NOT WORTH IT!!!

When I called Trugreen. I thought my neighbor had used them but it was growing green she used. She has a beautiful yard. TruGreen missed so many weeds that didn’t die then Trugreen missed so many spots with the aeration and seeding so they came back and the man said it was a different seed. I have onions growing all over my yard now that I’ve never had in 25 Yrs living here. I quickly learned they are hard to kill and digging them up is a nightmare. I so regret letting tru green do anything on my property! My yard is a nightmare. When I pay that kind of money I expect to get professional service but the guys that come out and people I’ve spoken to on the phone, seldom have they worked there over a year.

Do not use this company, they promise a lot and never follow thru, local management in Jacksonville a joke. I have spend more time on the phone trying to get a certain tech to service my yard (Fernando) who is fabulous and they refuse to honor my request.

I did have a TRUGREEN service for 2025. When that service ended, I did not renew, however, the company continued to bill my Visa account. After I received a charge in January, 2026, I called and ask that my account be cancelled and not be renewed and I paid the Visa charge. By the way, I have a Trugreen case number (34678669) from my first call and they just ignored that on this call. Then in February, I was charged again, and then I was charged again in March. I just finished a long call to customer services and THEY WOULD NOT REFUND THOSE CHARGES (of course I had to pay my Visa bill anyway).

My experience with this company from August 2024 through the end of 2025 has been unacceptable and has caused significant frustration and inconvenience. After one complete year of service, I am wondering why I keep TruGreen. The pictures below is of from a fully treaded year even after the Fall aeration with overseed. What do you think? I have a fully paid service plan for next year. The personnel are great to work with, however either the products or technicians are disconnected. One or the other is correct for the amount of application. It is embarrassing to have an application sign on the lawn after service. The company's customer service center is not located in the same state as its service personnel, and there appears to be no coordination between them.

Thank you Javier. It was very nice meeting you. You did a great job and you're very knowledgeable about your work. Thank you for speaking with me and helping me understand how to keep our grass green. Thank you again.

I paid to have my yard serviced. Call several times asking to speak to the local manager to come out to inspect my yard. I prepaid for the service. A month had went by. I dispute my credit card. So I received a callback months later saying I owed them money. One again I asked for local representative to come out and inspect my yard. No one called or showed up. They sent me to a collection agency. Unbelievable way to do business..

The worse lawn company ever, they have no idea how to treat different grasses, they just spray crap and kill your lawn, tried to speak to the 866 number, a bunch of idiots answering the phone. I asked for them to send me the list of applications 3 times, I am still waiting.

I called to get a quote from TRUGREEN. At first the girl was pleasant. Then as I was asking questions she got agitated. She told me I could only get discount if I order on the phone right now. I said ok, I will call you back. She proceeded to say, "Thanks for wasting my time". Rudest person ever. I will never recommend this company and needless to say I will not be calling back.

I have till Trugreen to cancel my account. Now been 2 weeks, still have not got my money back. I email them 6 times till they cancel my account, but I still have not heard back. I like to get my money back. I will not use TruGreen.

Ended up with 2 accounts... Did not get grass seed for fall winter. So my yard is worth more than I started... ruined all area. Now will hire pro to repair front, sides, and back. Called but wasn’t helped with service.

Customer service and the reps are clueless. Ignored bad reviews and should have believed them. I will try a local company or Lawn Doctor, as I’m guessing they’ll be more professional and knowledgeable.

So if you're thinking about using Trugreen don't. what they show you on TV is not what you get. Not even close. What they do is fertilize your existing lawn in hopes that it will grow back. They apply 6 treatment of fertilizer over 6 months. At the end of 6 months then they will apply grass. So in Iowa if you start in March that mean they will not spray any grass seed until August, it start to snow in October. which means you have to wait until the next spring to see if the grass seed they applied work. But here the thing. By the end of August the temperature is starting to cool down and things stop growing. So if you want to waste your time and money go ahead and call them. However you can do it yourself for a lots less and by the middle of the summer have a beautiful lawn. Their cost ($800 - $1000). If you do it yourself ($250- $300). That is for an area around 8 - 9 thousand sq, ft. You can find everything you need to know on Youtube!!!!!

I had been a longtime Trugreen customer for many years. Their service has fallen so much that I canceled service last Nov. They performed an unauthorized service on 3/5. I received no notice ahead of time like you usually do. They raised the charge to $459 from last year's $344 without calling me or notifying me. 5 days later they still haven't refunded my card after the supervisor said she would take care of it. This company is a complete mess. I recommend you run from this company! Still no refund!

I paid TruGreen $467 in June 2025 and by Feb 2026, my lawn is dead. I fully blame TruGreen for this. I reached out in November as a feedback to their application and they said it will get better. I reached out again in January and this time talked to an agent and she said she will personally talk to the regional manager. In March, when I reached out again, they said all I get in refund is $63 and nothing else. It's a shady business where everyone is trained well in pointing fingers at others and stealing money. I have attached pictures for anyone who needs more evidence. I even attached screenshot of the chat where the agent did a great job of convincing/deceiving.

This co. just wanted my money and did not provide the service that I requested. Even when I called and ask to have them return Mary said they don't do that and told me to wait 10 days to have them come back. Not acceptable.

The service man broke my fence by pushing it the wrong direction and then proceeded to leave left without saying a word. My wife and I called several times over the next few weeks and did not receive one call or email in return. I cancelled the service and would never use them again. This company proved they had no care for customer satisfaction or integrity and they lost a very valuable customer. I now use Turf Masters and we are very pleased with their honesty and lawn care is exceptional.

I’m very disappointed in the TruGreen service. Since they been spraying my yard it has been pretty much destroyed. Dead down to the roots. Was told it was fungus, now it’s frost, next it was watering issues. Even the techs who come have admitted the treatments have not been working.

We are moving to a new home in McKinney TX and started researching lawn companies. TruGreen was on the list and we sent them an inquiry on Price. Their AI automated engine sent us an egregious quote (2-3x higher than anyone) so we removed them from the list. The next day, a sales person called me to discuss our interest and the quote. They immediately said that they could give me a much better deal and started asking a ton of questions. They started selling their services and ignored my feedback on my priorities and timeframes. They got very aggressive on the phone and just wanted to "make the sell". They were very pushing, aggressive and unprofessional. They would not send me a written quote but did try to bully me into signing up for their services on the phone. You can't hang up or you will lose the discount I just got approved for you. We went back and forth until I finally had to hang up on the rep.

Another major issue - this company - for the 3rd time, had a tech show up in his truck - SIT in his truck for 45 minutes - NEVER get out and then bill us almost $400. HOW does this happen? Do they not realize people have cameras all over these days? Robert in Customer Service was very very helpful.

They make people pay for service even if they have prepaid for yearly service. Be aware. Looks like yearly subscription are scam. I had paid for 7 services for the year where for last service they changed my account and said no prepayment were done and started charging me without any communication.

Ineffective product and inability to cancel account. I called twice to cancel services only to receive notices of upcoming treatments. I had to use my bank to establish a "do not pay merchant." Today, I received a call after leaving several complaints on their customer survey. Rep stated she could see where I had made calls but service was not cancelled. Horrible company processes in addition to treatments that had no effects. I had them come back after every treatment because it was not working. After a year+, I wanted to change companies.

Tru-Green over fertilized and killed my lawn in the summer of 2024. They had previously treated my lawn for the prior 3 years. The employee that ruined my lawn had stated that it was only his second day on the job, and clearly he did not know what he was doing unfortunately. My grass died within 72 hours of being treated. My immediate initial complaints that were filed with the Company went unanswered for months. Instead I received notices that I required additional service to the lawn, even though the Company had already killed it.

Never use TruGreen Lawn service, It is better do by yourself or some other reliable service. They are only interested in money not in service. Fake billing, lie and if you don't pay go behind your credit, so my request is never use TruGreen Lawn service.

I had them service my lawn and caught their technician not even spraying anything, just walked around, hung a list of services he "completed" on my door and left. I have cameras everywhere, he did nothing. Then when I called to report it and cancel the service, they wouldn't let me and said they would repeat the spray. I asked them not to send the same technician again due to retaliation. They sent the same guy. I finally was able to cancel. I never want to use them again and tried to delete my online information from their website. After contacting their customer service again, I found out that it is impossible to do that.