TruGreen Lawn Care

The recent reviews I just read are phony, run do not walk from TruGreen, trying to get an insect treatment from them, I wrote 3 letters to them and one to corp. Hq, and BBB, no one ever returned my calls, I talked to 3 mgmt nodes in 3 different states, they all said they would have my local Dothan, AL connect me. After 4 months of this crap, I wrote them a letter that I was dropping them. Never heard a word, when I got a bill I called them to confirm that I was no longer a client, they confirmed it. The next day I got a call at 7am, asking what they could do to keep me as a client, I told them nothing, they were worthless, National reviews confirm that trugreen is totally worthless, run don't walk. !!!

More than once TruGreen arrived at my property but never completed my service but charged me the full price. If I had not been home I would have never known. They have dishonest employees who never complete the service but say they did. I travel quite a bit for work so I’m not always home when they come. But I witnessed them 3 times just sit in the truck in front of my house for 30 minutes then leave. But charge me as if they treated my lawn!!

TRUGREEN service is SO TERRIBLE!! I would rate them ZERO Star, This is the first time I try to use another vendor for my lawn. I deeply regret it. My lawn is worse than before. They DID NOT service. They miss schedule, and when I call, they are extremely rude! STAY AWAY from TRUGREEN!

Very fraudulent company. Technician finally came out and spent 25 mins in his truck, walked up to my door, left a tag saying he has serviced my yard, then walked to one side and back to his truck. No treatment given. I have a video of him just sitting in his truck.

I pre-paid for a year’s service. It is a nightmare. They never did a soil Analysis on my yard, they treated someone else yard instead of mine (the house they treated was not a customer) after finding out I confronted the Tech and he said he had because that’s where the gps system had sent him to. They started finally coming to my house and they would be there for 5 minutes and leave. Our yard has more weeds in it now than ever. I left 9 messages with the local manager and he never returned any calls.

So I have TruGreen for my lawn for 2 seasons. First season was fine. Very few issues or reasons to communicate. This season we are finishing I can say my lawn is about 50 percent crabgrass. My sprinkler system suffered a single zone failure and the technician thought it was damage from bugs. I call Trugreen and ask about the crabgrass and the guy I speak to says they will attend to it and asks me to buy a care plan for my landscaping as the tech told him it was big damaged. I looked. It was pristine and I had my local garden shop look and he said no issues.

Got the text that they had arrived for service. Watched the tech get out of his truck and put the sign in the yard THEN DRIVE OFF! Got another text that service was complete!!!! HE NEVER EVEN TREATED MY LAWN! I have called TruGreen 4 times since this happened 3 days ago and still haven't got a callback. I think this warrants an escalation, yet no one seems to be too concerned. It makes me wonder how many other times this has happened when I wasn't home to see it (I'm usually not). Not only is it infuriating that they didn't do the service, but to have no one reach out after my complaint is absurd and just downright HORRIBLE customer service.

We paid for a full year's service upfront. About $900.00 they started out good the first 3 visits. Went downhill from there. All I can say is poor quality of work, herbicide & fertilizers. Then they sent a collection company. Said we owed them money. You bunch of thieves. And customer service made it even worse. Shame on you Trugreen.

DO NOT USE TRUGREEN AS THEY CHEAT. I was charged for service in last Sept 2021 380$ and then 53$ in April and 58$ August 2022. They auto renewed my service and no one serviced my lawn from year. This is really bad and unprofessional stealing business. I called two times and told my concern but rep was so rude and kept insulting me like I am lying. I used TruGreen for at least 5 years and this kind cheating treatment they give. No one serviced my lawn and they don't even take effort to find if someone is actually servicing. Reps were rude and have no interest in knowing issue.

I have used TruGreen for a couple of years for the mosquito and tree service. This past season the service has become awful. Sloppy work, knocking over things in my yard and just stepping over it and leaving. The final straw was September 6th when they were doing the mosquito service, the worker slammed my privacy fence gate so hard he broke it. I was home and heard it, went outside to check and sure enough the gate was broken, and the guy was gone.

First the nonprofessional lawncare expert lied. He was doing aeration on the yard. My husband opened the back gate, told my husband that he could not get the machine thru the gate and he would return with a smaller one and finish the job - Lied. He never came back. I called and rescheduled, meaning he meant to leave it as such. I called customer service and had the remainder of the job on 9/7 between 1-4. On 9-7 around at 3:48 pm I received a text stating gate locked. Yes it is locked, I was waiting for him to come to unlock the gate. He did not ring the doorbell. I have a Ring security system and HE DID NOT COME. I called customer service. Asked to reschedule it or have the tech come out on 9/7, told by a rep, sorry too late. Was scheduled for today without offering me a time frame, it got booked for today from 1-6. I had travel plans today and asked that the time to be moved up to 8 am. Was told that they notified the manager.

This lawn service rep serviced sod before 30 days of installation which was discussed with sales and ruined my front yard by running n over my front yard with brand new sod. Company time to resolve takes too long.

This was our first year to use TruGreen. They started treating our lawn in April. After the first couple of applications in April and May the lawn looked pretty good. This was a very hot and dry year in our part of the country. In June the chinch bugs set in. They treated our lawn in June and July for chinch bugs and used iron. Our lawn looked worse than ever. Weeds and chinch bugs taking over. In August they used sulphur on it. Our yard was mostly gone by this time. We were planning to cancel. They told us we needed to water 3 times a week. With water restrictions and the cost of water that wasn't possible. It started raining regularly in late August, but our yard is weeds and dead patches. I am not sure our yard will recover from the damage they did. Save your lawn and money. Avoid this company.

I tried TruGreen for the first time subscribe to all their services and when I asked about having someone come and take a look at my lawn because it was not doing well they came said that they would apply more products but was not able to say the reason for the results I have I also sent a video Which never got answered of why my lawn died. On my last service they had added more for weeds and now at the end of the season I have more weeds and seems that whatever was put down to not keep the weeds under control or strengthen my lawn.

Updated on 03/14/2023: After previously going back and forth with Trugreen about a lack of ANY visible results, I previously informed Trugreen (both here in communications, and to their service techs who would show up from time to time) that they were fired and I would never pay for their (lack of) service again. My original "service" term (if that's what you want to call what Trugreen provides) ended back in winter of last year. I then get a text message last Friday (3/10/23) that an agent is on their way to treat my lawn...

On 8/8/22, I signed a contract with TruGreen and paid upfront with credit card for a total of 9 treatments & aeration. The first service was the aeration and seeding, during which aeration, the riding aerator broke down and is questionable that the full aeration of my lawn was completed. Subsequently, a week later, a service person came and did the fertilization of the lawn. It is unknown to anyone if he also was supposed to also do grub control. The technician spread the fertilizer so heavily at places that he burned my green grass in large areas.

My yard look terrible and more weeds have come than I have ever had..I have called to complain over 3 times only to have the lady say, "So sorry but we will be out in a month to spray for weeds." Well that has passed by. I will be calling today. Do not waste your money. Please read the reviews as I am sorry I did not...

I paid upfront for an entire year of ‘Mosquito Defense + Outdoor Pest Control’ treatment. Every month for four months now I have called or chatted or both with their representatives and explained to them that I have more mosquitoes and more bugs than I did the month before, every month, and I get 1 of 3 responses. 1. "You have to give it more time, call back later in the month." 2. "We can reschedule your next visit for sooner." or 3. "We can have them put some extra down the next time they come out."

We’ve become very unhappy with our TruGreen Tree and Shrub program. At the last visit, I spoke to the technician as he was retracting his hose about specific plants and trees I was concerned about in my backyard. The answers I was getting from him were not accurate and I suspected he was lying and did not actually treat those areas. At that time, I had no proof to challenge him. So last week, when the automatic reminder call notified me I was getting treatment that day, I decided to stop working and observe where he treated. First, upon arriving at my home, he remained in his idling truck 10 or more minutes and appeared to be looking at his cell phone.

I have had this service for approximately six months. This company has somehow managed to proliferate the weeds in my yard to the point where my lawn is now dominated by clumps of weeds. When I called for a re-service it took the poorly trained sales person much too long to give me a date. When that date rolled around I called again as I had not received notice of their visit. I was then given another date with no explanation as to why they did not appear.

I had TruGreen lawn service for 1 yr. This is the worst company I have ever dealt with. Their customer service is beyond deplorable and trying to contact a supervisor takes over 48 hrs. The only way to contact your technician is to be home the day and hour of your treatment. I had 5 different techs and each said something different regarding a weed and treatment. When you cleared your calendar to be home for the appt, the appt would get changed. I watched the techs treat my yard and it was a hap-hazard application, only one tech was thorough w/o me having to ask them to do something more. The notes left by techs on the service ticket was never on point, it was like they weren't even at my home. For the $$, it's NOT WORTH IT. The company doesn't really care about the customer and their concerns, sad. So Glad I Cancelled my service with them. I would NOT recommend this company to anyone!!

Whatever they were spraying my yard with did not work (seemed diluted) and it became overcome by weeds and cinch bugs. A good section of my front yard was completely destroyed. Even the tech who regularly serviced my yard said they messed up. Manager came out a few times and promised for over a year to resod the area that didn't come back after stronger treatments then he left the company. Now I'm stuck fixing their mess. When I ended my service and explained to the customer service rep why she was very empathetic and stated someone would most likely follow up with me but nobody ever did. Save your money and use another company. They are not worth it.

This company is a true representation of how every horrible company should run itself. Rude customer service, incompetent lawn workers and managers with false promises. I gave them more than 4 months to work on my lawn and remained patient with their lazy staff who claim that they came for services even though they didn't. Even after many applications my lawn was way worse than it was before, STAY AWAY!

TruGreen charges on average $75 for each visit which would be fine if they completed the service advertised. I had two recent services and both found the following:

I have used TruGreen for years. The regular, lawn care maintenance is great. However, mosquito spraying is not. I have signed up for the 5 services of mosquito spraying 2 years in a row now, and for the 2nd year they fail to provide. This year I specifically called 2 weeks prior to a large outdoor party we were holding to make sure they treat for mosquitos the week of the party. The customer service claimed he put us on the schedule. I called the day before the party because they had not yet done the service, and their customer service rep said it was never scheduled. He then says he went to his manager and it would be done that day. It never happened! We put in 2 more phone calls after the party occurred without them treating for mosquitos, a manager never called back.

We signed up for Trugreen 4/21. Our first service they did not treat our whole entire property as promised. They never showed the whole month of May, June I had to call and make sure someone was coming, they changed dates on us numerous times and I had to make sure all of property was treated as well. July they changed dates on us numerous times again and when they were schedule to come out the 27th we got a notice on the app that the tech couldn’t preform service due to US canceling appointment. Tech NEVER showed up but told office that we cancel! We then customer service to complain and to cancel ALL services because we had mosquito service as well and customer service was like, "Ok. We will get that cancelled for you." No remorse, NOTHING! DO NOT RECOMMEND this company for anybody!!

Nice guys, but they killed my lawn after 3 treatments.. It was St Augustine and I think they put the wrong chemicals on it.. Manager tried to say it was a fungus that killed the lawn. Root rot, but after 30 years I've never had a lawn that looked so bad.

Updated on 08/01/2022: TruGreen keeps stating "Resolution in Progress". There is none. This is false. I stand by my previous review, and am waiting for TruGreen to begin resolution. To date, they have not, despite numerous emails to the Customer Service Department. We keep getting the run-around.

I have used them for approx. 3 years...the 1st 2 years were decent. Weeds were eliminated, and grass grew. When you had them come back out because you saw weeds, they would, but the tech got mad and INTENTIONALLY sprayed weed killer on my tree in the yard, killing it. The tree doesn't die there, but it takes a year or more before you see that it was sprayed. Then the lawn developed brown patch and they want to charge an additional fee to cure it. Duh! If you are spraying for weeds, fertilizing, lime, etc. why would not include a fungicide???? Isn't that a part of caring for a lawn??? After the 3rd year, I had to let them go. Also, they changed techs too often. It's never the same person servicing your lawn. They also leave a receipt with scientific names that the layman/homeowner can't decipher what was put on their lawn. I assume this is to keep one from knowing and learning how and when to service their own lawn.

I began using TruGreen in the Spring of 2021. I was fairly pleased with their service for the first 6 months. As recently as May of 2022, the lawn looked OK. When I called the company to inform them that I observed one of their technicians not covering my entire lawn with the most recent application the company sent another technician out to apply a free service to my lawn. About one week after that free service approximately 80% of my lawn was dead.