TruGreen Lawn Care Reviews

Ended up with 2 accounts... Did not get grass seed for fall winter. So my yard is worth more than I started... ruined all area. Now will hire pro to repair front, sides, and back. Called but wasn’t helped with service.

Customer service and the reps are clueless. Ignored bad reviews and should have believed them. I will try a local company or Lawn Doctor, as I’m guessing they’ll be more professional and knowledgeable.

So if you're thinking about using Trugreen don't. what they show you on TV is not what you get. Not even close. What they do is fertilize your existing lawn in hopes that it will grow back. They apply 6 treatment of fertilizer over 6 months. At the end of 6 months then they will apply grass. So in Iowa if you start in March that mean they will not spray any grass seed until August, it start to snow in October. which means you have to wait until the next spring to see if the grass seed they applied work. But here the thing. By the end of August the temperature is starting to cool down and things stop growing. So if you want to waste your time and money go ahead and call them. However you can do it yourself for a lots less and by the middle of the summer have a beautiful lawn. Their cost ($800 - $1000). If you do it yourself ($250- $300). That is for an area around 8 - 9 thousand sq, ft. You can find everything you need to know on Youtube!!!!!

I had been a longtime Trugreen customer for many years. Their service has fallen so much that I canceled service last Nov. They performed an unauthorized service on 3/5. I received no notice ahead of time like you usually do. They raised the charge to $459 from last year's $344 without calling me or notifying me. 5 days later they still haven't refunded my card after the supervisor said she would take care of it. This company is a complete mess. I recommend you run from this company! Still no refund!

I paid TruGreen $467 in June 2025 and by Feb 2026, my lawn is dead. I fully blame TruGreen for this. I reached out in November as a feedback to their application and they said it will get better. I reached out again in January and this time talked to an agent and she said she will personally talk to the regional manager. In March, when I reached out again, they said all I get in refund is $63 and nothing else. It's a shady business where everyone is trained well in pointing fingers at others and stealing money. I have attached pictures for anyone who needs more evidence. I even attached screenshot of the chat where the agent did a great job of convincing/deceiving.

This co. just wanted my money and did not provide the service that I requested. Even when I called and ask to have them return Mary said they don't do that and told me to wait 10 days to have them come back. Not acceptable.

The service man broke my fence by pushing it the wrong direction and then proceeded to leave left without saying a word. My wife and I called several times over the next few weeks and did not receive one call or email in return. I cancelled the service and would never use them again. This company proved they had no care for customer satisfaction or integrity and they lost a very valuable customer. I now use Turf Masters and we are very pleased with their honesty and lawn care is exceptional.

I’m very disappointed in the TruGreen service. Since they been spraying my yard it has been pretty much destroyed. Dead down to the roots. Was told it was fungus, now it’s frost, next it was watering issues. Even the techs who come have admitted the treatments have not been working.

We are moving to a new home in McKinney TX and started researching lawn companies. TruGreen was on the list and we sent them an inquiry on Price. Their AI automated engine sent us an egregious quote (2-3x higher than anyone) so we removed them from the list. The next day, a sales person called me to discuss our interest and the quote. They immediately said that they could give me a much better deal and started asking a ton of questions. They started selling their services and ignored my feedback on my priorities and timeframes. They got very aggressive on the phone and just wanted to "make the sell". They were very pushing, aggressive and unprofessional. They would not send me a written quote but did try to bully me into signing up for their services on the phone. You can't hang up or you will lose the discount I just got approved for you. We went back and forth until I finally had to hang up on the rep.

Another major issue - this company - for the 3rd time, had a tech show up in his truck - SIT in his truck for 45 minutes - NEVER get out and then bill us almost $400. HOW does this happen? Do they not realize people have cameras all over these days? Robert in Customer Service was very very helpful.

They make people pay for service even if they have prepaid for yearly service. Be aware. Looks like yearly subscription are scam. I had paid for 7 services for the year where for last service they changed my account and said no prepayment were done and started charging me without any communication.

Ineffective product and inability to cancel account. I called twice to cancel services only to receive notices of upcoming treatments. I had to use my bank to establish a "do not pay merchant." Today, I received a call after leaving several complaints on their customer survey. Rep stated she could see where I had made calls but service was not cancelled. Horrible company processes in addition to treatments that had no effects. I had them come back after every treatment because it was not working. After a year+, I wanted to change companies.

Tru-Green over fertilized and killed my lawn in the summer of 2024. They had previously treated my lawn for the prior 3 years. The employee that ruined my lawn had stated that it was only his second day on the job, and clearly he did not know what he was doing unfortunately. My grass died within 72 hours of being treated. My immediate initial complaints that were filed with the Company went unanswered for months. Instead I received notices that I required additional service to the lawn, even though the Company had already killed it.

Never use TruGreen Lawn service, It is better do by yourself or some other reliable service. They are only interested in money not in service. Fake billing, lie and if you don't pay go behind your credit, so my request is never use TruGreen Lawn service.

I had them service my lawn and caught their technician not even spraying anything, just walked around, hung a list of services he "completed" on my door and left. I have cameras everywhere, he did nothing. Then when I called to report it and cancel the service, they wouldn't let me and said they would repeat the spray. I asked them not to send the same technician again due to retaliation. They sent the same guy. I finally was able to cancel. I never want to use them again and tried to delete my online information from their website. After contacting their customer service again, I found out that it is impossible to do that.

The company responds to complaints immediately but there is no follow up thereafter. The company would advise me of issues with lawn but would not do anything to correct the issue. After I let them go my lawn looks great.

I’ve been using TruGreen for two full years, faithfully paying for their so-called “lawn care program.” After all this time, my lawn still has crabgrass everywhere. When I finally asked why, they casually told me, “We don’t treat crabgrass weeds.” Seriously? That’s one of the most common and visible weeds out there. What exactly am I paying for if a “lawn care service” doesn’t even handle that? They kept sending technicians who sprayed something, left a slip on the door, and disappeared—no noticeable improvement, no follow-up, nothing. Every time I called, I got vague excuses and zero accountability. It feels like a complete waste of time and money. Save yourself the frustration—don’t bother with TruGreen. You’ll get better results just doing it yourself.

Be careful TruGreen does not comprehend CANCEL my entire policy. I cancelled my policy several years ago. They still came out and did a service then wanted me to pay. I hope I am done with them forever now.

I’m extremely disappointed with TruGreen. Their treatment completely damaged several spots of my front yard grass after spraying to kill weeds. Instead of controlling the weeds, the product killed large areas of healthy grass. I reported the issue multiple times and even had their technician come out — but all he did was apologize and leave. Despite many calls and texts with their manager and customer service, no one offered any real solution. They refused to repair the damage or issue a refund, and eventually just canceled my service.

I can’t recommend these services; the job was marked finished several times and after several complains online, in person, and by email they never provide me full service that I paid for. Last time, aeration service was only 1/3 of my lawn. After that I cancelled my service but now I got a due bill of over $300. This is outrageous.

If I could give a zero I would. Auto renewed me for a leased property that when I signed up I told them and they said no worries. BUYER BEWARE!!!! They are the worst customer service, kept calling me repeatedly trying to collect

ABSOLUTELY, do not go with this company. They have a problem with following through on what they say they are going to do. The staff, customer service, and everyone associated with this ridiculous company. They canceled on us twice with no explanation whatsoever and when you call the company you get Bin Laden and they are absolutely no help at all. They clearly don't care about customers at all. This company has several complaints about them. I'm surprised that they even exist. Do yourself a favor and go with a more reputable company.

Initially they did okay. I just canceled all services after nearly 20 years as a customer. Lots of promises, but follow through (in my opinion) has become lacking. I had to teach some of the "techs" about different kinds of weeds. One new tech asked if I was a new customer and was surprised when I said no. He couldn't believe how BAD my lawn looked. There are better options.

I actually didn’t even want to give it 1 star. This was the absolute worst experience with a company. I spent a lot of money and my grass is maybe 1% better than it was before. I’m actually embarrassed to tell people I spent money. Do not use this company. There is no transparency. Many of the technicians do not seem knowledgeable. Don’t do it.

I was their customer for years in Illinois and New York. They used to reach me every year to renew my contract. This year for my surprise, they never called, texted or emailed me asking if I would renew my contract, and just sent someone to do a lawn application without any previous communication. I called them to say I never asked for the service, and they said they did not need to reach me if I hadn’t canceled them. I said they always reached me before for renewal. I was very disappointed and asked them to cancel the service. The customer service person said I wouldn’t need to pay for the application. Months later I got a bill from a collector company. TruGreen is still charging me for the service I did not request. That’s unbelievable and very disappointing.

I was told by TruGreen that they would perform a soil test and address any issues found in my lawn. However, when the technician arrived, he informed me that they do not do soil testing in Texas at all. The treatment I received only included sulfur and weed control, even though I have visible brown patch and grub problems. I was disappointed to find that the service didn’t include the comprehensive care I was promised — honestly, I could have done the same treatment myself for much less (technician only applied sulphur for 70USD!! as he claimed they couldn't do anything else for the brown patch or the grubs).

Do NOT go with TruGreen. They will gladly take your money but will not take care of your lawn. The salesman promised that my weeds would be gone within a couple of months and said everything was guaranteed. Five months later, my lawn looks worse than ever. Their so-called “all-in-one” spray is supposed to kill weeds and fertilize the grass, but that’s a lie. It only made the weeds grow faster and thicker. Even the manager came out, saw how bad it was, and admitted it looked terrible — but still, nothing was done to fix it. Their customer service sounds friendly and makes you feel like they’ll help, but they don’t do anything. There is absolutely no guarantee despite what they promise. Now I’m left with a lawn full of weeds that looks worse than when I started.

They work on THEIR schedule, not yours...False promises and shotty work...definitely don't recommend...have had numerous issues of them just dumping chemicals on my lawn without even finding out what the soil needs, scheduling issues, etc..

Someone from TruGreen just aerated my lawn without my consent. When I called and advised them that I won’t be paying for this service that I did not request, Paul, the rep, started arguing with me. I gave him a choice to either cancel the charge or cancel the account. He kept arguing so, I cancelled the account and asked that they never come back to my house. Who runs a business like this?! Also, he said that they texted me about the aeration. Nonsense. There were no text messages. What awful customer service.

We hired TruGreen to service our lawn and flowerbeds and paid for a full year of service in advance. Since then, their representative has only shown up once, and our yard now looks worse than it ever has. What makes this situation even more concerning is learning that our neighbors, who also contracted with your company, are facing the same neglect. We have called several times to request corrective action, yet no one has come out to address the issues. This amounts to a clear breach of contract and raises serious questions about your business practices.