ServicePlus (Formerly Total Home Protection) Reviews

The best home warranty company on the market. Amazing reps hastily solve your claims. My A/C stopped working (giving out hot air on all settings) so they had a technician sent over which replaced the freon inside and it started working again! Gotta love it. It all cost me $45!

Eli has great customer service and provided my wife and I the best plan for our properties. Eli is also our Specialist to ensure all of our needs are handled correctly. We look forward to working with Eli and Total Home Protection!!

I am glad I didn't buy policy myself. We asked seller of our house to include a year's full coverage policy. We got everything in the policy. Why not, we weren't paying. Well, our front load washer failed giving a warner light and water not draining. It took a couple times to get claim followed through to local repair service. Local service came and we paid the $60 deductible for diagnosis that drain pump in washer will most like need replacing. Common failure we were told. Several days later, we were finally contacted by THP and they said washer was unrepairable, but will give us $150 towards new washer...completely washing their hands off their need to fix. How would you like to buy a car to have it fail and the dealer sends you way with a $500 check to go out and buy a new car. Nice warranty. I have determined that THP is not worried about repeat business. That is why they push discounted multi-year plans when you buy your first year. Stay Away.

Eli was very professional and knew his business. He was willing to help us understand the service and what it covered. He was very good at communicating options and to ensure what we were signing up to. We look forward to good service.

It was literally the best call I have had about a home warranty until after the rep. took my card information. After he had my information he tried to upsell me, under the guise of a discount, which was completely inappropriate. If he didn't already have my financial data, I would have hung up the phone and went with someone else. Kind of sucks to start out with a feeling of frustration when they are there to protect you.

I have had several other Home Warranty companies and they all love to find reasons not to cover the equipment they promised to cover. I've had First American and Fidelity and a couple others. Total Home Protection, or as I now think of them, Total Home Rejection, is the worst yet. And they were the cheapest so I guess you get what you pay for. I was talked into switching by a realtor who uses them. The thing with Realtors is, once the house is sold they probably don't know what goes on later. We've had three claims so far with Total Home Protection. The first one wasn't a problem. It was a plumbing stoppage and they covered it. The second one was a leaking faucet leaking into the sink and leaking below the cabinet. They don't do fixtures. That's ridiculous. This is a very common wear and tear problem but they don't cover it.

Total Home Protection stood out because of the price, and when I talked to them, they said that they had more service technicians where I live. I recently had a claim for a washer. I called and they took it, and they sent somebody out. The technician came out and he diagnosed the washer. However, he didn't have the authorization to do the work so he had to get the authorization from Total Home. Then there was something serious about who was going to notify me when the part came in, whether the technician or somebody from the office was gonna do it. Eventually, the part was mailed to me so I had to call the technician. There were too many steps involved.

When I was doing my home warranty search, my realtor gave me some names to check out that she has recommended. I looked Total Home Protection up. I liked the rates that they had and what they offered for the price so I ended up with them. I got a three-year contract, which I'm happy with, with the rates locked in. They were very easy to get a hold of and they worked with me in terms of getting the package that I felt I needed. They were really flexible and were willing to help out. I was able to get a much better deal and that helped me with my budget while still having protection on my home.

I told Donald ** that I did not want the service and he charged my card $144.00. I have had to cancel my card. I can't believe he was such a unscrupulous scoundrel. If this normal company policy, it is even worse. I plan to report to BBB.

On Monday a very good HVAC technician came to our home to diagnose an issue with our system. He was very thorough and determined we needed a new fan on our outside compressor unit. The claim info was submitted the same day. Wednesday I received an email saying to call for an update on claim. I spoke to a Gabrirella, and was informed there was an issue - she transferred me to Shawn who informed me our claim was denied because there was mildew on the outside of the unit. I disagreed with the decision and was then referred to Marvin who said he would send a “goodwill” check for $150.00 - would that make me happy. I asked how much was the quote for replacement fan - just under $200 plus labor. I told him I wanted my fan replaced. No resolution.

I live on a bi-weekly pay check. I dont always have money for home appliance replacements. I always keep Total Home’s coverage because even if my washer, dryer and refrigerator all go out at the same time, Total Home Protection will cover them all and make it easy for me to get them fixed. I know this because it has happened before and they proved completely reliable and took the stress out of the situation. Thanks Total Home Protection!

I love Total Home Protection. I've been in my house since 2010 and my plan covers the dishwasher, washing machine, dryer and my refrigerator. I have the extra package, where they also protect the well and septic, and it's only a few dollars more so I would suggest that people get it too because it helps. I get more with Total Home Protection than I did with my previous home warranty so I'm very happy. Navigating their website was pretty easy too.

My dishwasher completely stopped working last week, so I went to the Total Home Protection website and requested service online. Someone got back to me right away, and within a day, they made arrangements for me to get a replacement after deeming the old one behind repair. I have a whole new dishwasher. My old one was was super old, and this new one is literally amazing! I don't even have to rinse off the dishes before putting them in the dishwasher any more. All I had to do was pay a small fee and a fraction of the cost for this new dishwasher. Who knew convenience was so important.

My brand new stove I had just recently purchased stopped working. Thank goodness I had purchased a home warranty with Total Home Protection because the warranty on the fridge was so crappy. I gave them a call and explained what was going on. They got right on my request and arranged for a service tech to come over and take a look to see what was going on with my stove. The tech found some faulty wiring problems that was causing it to act up, luckily they were able to get it fix. I only had to paid my deductible. They had my stove working and back in the kitchen in no time. Thank goodness my family has once again happy to have a working oven. I will be referring them to my friends and family.

Luckily, the replacement process was stress free and I’m very glad I bought the plan when I did. Recommend.

Great deal on my plan like or all the veterans to look at it. They offer good deals to veterans, good coverage on the inside of your home and some on the outside as well. If you use one time on a like on AC OR HEATING UNIT IT'S DONE PRETTY MUCH PAID FOR ITS SELF.

My family just purchased a home warranty for our new home. Everyone was very helpful and knowledgeable. All my questions were answered and the price is well worth the protection of knowing if anything goes wrong I'm taken care of.

I have had difficulty now on my third claim each time to get a professional, competent contractor to my home. I have had three different problems in the last 7 months. Each time, I am assigned the same exact contractor who has to be called or texted or both multiple times to get a response from him. He did not show up or follow up with me as he promised on multiple occasions. I had to get two other contractors to come and fix the problems. I once had to find one of them myself and get reimbursed by total home a month later because it took too much time for them to address my plumbing back up.

My garbage disposal claim with Total Home Protection went okay. I filed that claim over the phone and other than representatives not being able to speak English, the experience was okay. Total Home Protection changed the unit and gave me the same thing. It is not from the same firm but it has the same horsepower as the one I had before. It's very noisy though. It's a lot noisier than the other one.

There was something jamming my dishwasher. I submitted a claim through Total Home Protection and the contractor came out the next day. They were fast and very efficient, and they took the time to do the whole thing. Once they found the problem and fixed it, they went through a whole cycle of the dishwasher and made sure everything worked right. The unit has been good since the repair. I've had a good experience with Total Home Protection and I'm very satisfied. They've been there for me when I needed them and that's all that matters to me.

I spoke with Allen **. He was very helpful and informative. He went thru plans and explained. I didn't want more coverage than needed. He was very good explaining all options. Other companies I called first were trying to oversell me. Thanks again.

Very bad experience with this company. I will never recommend to anyone. A waste of money, very rude and unprofessional staff and service. I’m not sure which is worst, every time I called it was unprofessional, how staff address clients, the joking around and playing in the background you can hear, and the supervisor’s and management are rude as well they seriously need a real course on customer training. This company will lose so many clients.

My sisters and my brother-in-law both have Total Home Protection so I switched from American Home Shield to them. It's cost-effective. Also, American Home Shield kinda messed up my account and it went over so I would not hire them. I've only been with Total Home Protection for three months now and had one issue so far. My filter was installed too well so the airflow couldn't pass through. It got stuck and caused the system to overheat. It then shut down by itself. We put a claim to the Total Home Protection and I did it online. I didn't have any difficulties, but it was not as easy as the American Home Shield website. I was with American Home Shield for six years so it was kinda different when I switched over.

When I signed up they said that they would provide the repairman and I would pay just a co pay. When my stove top went out I called them and they couldn't provide a repairman in my area, told me to find one and pay them and they would reimburse me. I have not seen my check yet for reimbursement. The repair was man the first part of January and it's March 5 now. I would stay away from Total Home Protection as of now if your thinking of getting a home warranty. I will update this if I get my check. GOOD LUCK.

I have been with Total Home Protection for a year now and I only had to use them one time when my heating system wasn't blowing and nothing was coming up through the vents. I called them up and told them what was going on. They sent somebody right out and the contractor had to replace two different pieces in there. He was quick, very polite and efficient. Total Home was Johnny-on-the-spot, and I'll continue using them.

Our first experience was our washer. They told us they don’t fix bearings. Then our fridge can’t fix. Too old. Then dishwasher bought us out but not even close to what it was worth. Then a couple weeks ago we woke up to water running out of our garage and called right away was told they were not a 24 hour service very abruptly. I had to turn off my water. My husband called the company that was given for the claim. We left 3-4 messages never got a call so we had it fixed by another company. We sent in the paperwork and was told they don’t cover water heaters. There is always a reason why they couldn’t fix things. Very frustrating and customer service is not good or pleasant. Will not recommend this company to anyone. Mrs. **

Allen was very informative and very professional. I was expecting someone to contact me right away but with in 2 minutes of my inquiry he was on my phone giving me the information I needed. I'm very satisfied.

We have been checking for potential home protection plans and we are very satisfied with the service we just had with the representative. They explained things very well, and we are pleased withy the process. They also honor the military and that is an added plus.

Pleasant conversation. All questions answered. Low rates. Email confirmation of contract. Fast transaction. Downloadable pdf copy of home warranty contract or policy. Policy states in black and white what is covered and what is not covered. Knowledgeable and friendly sales representative. A+++.

I actually had a home warranty with another company but they frequently denied my claims for things that were clearly covered in the contract. They never provided explanation and they made it so difficult to cancel. I got Total Home Protection because I was so frustrated with the old company. Someone I trust referred me and although it’s hard for me to trust another home warranty company, Total Home Protection has impressed me lately. They’ve approved the two claims I’ve submitted and in total, I’m paying less than I did with the other company. There’s no comparison. Thank you Total Home. And thanks to my friend Cindy for referring me!

Don’t waste your money! Our furnace quit working (filed a claim-12/26/18). Service tech came out and informed us that since the unit was 33 years old, he couldn’t get parts for repairs. He submitted our claim and suggested a replacement. I waited several weeks (I was very patient because it’s well-known they take a long time to get back to the customer) then called to see what was taking so long. I was then told it wasn’t covered due to lack of maintenance. Not sure how they can make their “educated” diagnosis from a photo but they did. I know for a fact it has been properly maintained! Heck, it’s over 30 years old and just now quit working. I’d say that it’s been maintained quite well.

Chris ** was courteous and was able to answer all my questions. I just hope I made the right decision on a Home warranty Company because when I call American Home Shield to tell them that I was not renewing, they said that I need to careful because some companies don't disclose everything.

I give them 5 stars. Good company and affordable friendly. If you have any needs just give them a call. In the middle of winter it's a good thing!!! The world needs more companies like this one!!! I recommend this company to anyone... More for your buck. It's amazing. This company helps so many people. Just know they are friendly and affordable to anyone!!! And they love their customers!!! ♡♡♡♤♤♤♡♡♡

Last week, after having a big family dinner, I was disappointed to find that my dishwasher was not working properly. I left it on overnight and when I woke up, the floor was covered in dish soap and the dishes were still dirty. I put a claim in to Total Home Protection via their website and was happy to find that it was responded to rather quickly. I spoke with a woman on the phone who broke down the whole process for me of utilizing my warranty to fix my dishwasher. It seemed easy enough and definitely something I could afford at this time. My dishwasher was fixed 2 days later by a very nice gentleman named Gavin who told me he was new to the THP network but have had pleasant experiences working with them. I was happy to hear that because he was a very nice person. I give THP 5 stars for their service.

Had an issue with my refrigerator a week ago because it was not get cool. So I called Total Home Protection. Immediately, they scheduled an appointment for someone to come take a look The technician who came was so professional and knowledgeable, which made it easy for him to get the job done quickly. I paid only my deductible. Highly recommend Total Home Protection.

So slow. No action was taken about my concern. The technician they assigned never come and thereby left my home waterless for several days. So sad. It’s a hoax. Will never renew and recommend to anyone I know. So sad. They failed in California so bad. My homeowners association is a witness.

I put in a service request (on-line) on Sunday (2/24/19) night for NO HEAT. Did not hear anything or even get a confirmation that my request had registered in the system. On 2/25 I called the 1-800-545-0402 number and talked to Sean/Shawn and was told Total Home Protection had up to 48 hours to assign the job to a contractor. I stressed to Sean/Shawn that I live in Wisconsin and it's 7°F outside and I have had NO HEAT, since the night before. He said there was NOTHING he could do to move me up the list to get someone to my house sooner. The next night (2/26) I tried calling again at 8:00 p.m. C.D.T. (after the 48 hours had expired) and got the message that the offices were closed!

Their team has been very slow at resolving our issue. Their communication to the AC/Furnace company has been poor. They told me they were waiting on items from them, but I confirmed (and saw the receipt) that the AC/Furnace company had turned it in. I've called multiple times to follow up, and two out of the 4 days their system was supposedly down. THEY DID NOT COVER MY AC UNIT BECAUSE THEY SAID THERE WAS DUST IN IT. The unit had sat for 4 months before they got to a resolution, no wonder there's dust in it! They also said it's very HARD for a company like theirs to repair or replace a A/C unit. DO NOT BUY FROM THEM, it is a waste of money and time. They also took pictures of my unit that they used as evidence, but they refuse to provide them to me.

Total Home Protection has great and affordable service. Their policy seems to be focused on customer satisfaction. They make sure to give you the best coverage at an affordable price. Having switched through a few insurance companies, Total Home Protection is the one that I’m most satisfied with because they are fast and efficient. I have had to call them a few times and they have always pulled through.

I have had a contract with Total Home Protection for a year now and I have had a few issues with my appliances throughout. In that short time I was able to feel immediately well taken care of. Every time I called their customer service I was able to set up service visits with ease; they made sure to accommodate to my tight schedule and always made sure to come by, if possible, within the same day to fix the problem at hand.

I recently had a problem with my AC at home; it started making a lot of noise gradually to the point that it became irritating and concerning. Having extended warranty with Total Home Protection granted me full coverage. I called their customer service and they managed to get a repairman at my place the next morning. He managed to identify the issue and repair the damage within an hour.

I recently switched insurance companies and started my contract with Total Home Protection. I’m not best at dealing with change but I was truly not happy with the previous company. Within the first month within the new contract, Total Home Protection managed to come over at my place, assess the space, and fix all the problems I had that were neglected by the previous insurance. Now I know that I didn't make a mistake changing companies. Total Home Protection has great customer service and they make sure to follow up on the promise that they make to take care of your home.

Eddie was really nice and answer my questions but yet would not give me a chance to consult my husband on what was covered but gave such a incredible price I went ahead and signed up. Then in viewing the policy I found that my address and billing address needed to be corrected. I called back and a manager corrected it all.

Total Home Protection, after holding my claim, for over three weeks and asking for a second opinion, which showed clearly we did nothing except normal use, denied our claim for an air conditioning compressor that went out due to normal wear and tear. The unit was installed correctly and maintained correctly. Run, don't walk, away from these scammers and thieves. They are quick to take your money and super slow to deny a valid claim. They find the most unscrupulous ways to deny your claim, due mostly by their one-sided attorney written contract, which you do not receive until after you have paid them.

I have two toddlers and we also moved into a new house. The whole situation is very stressful, especially because we found there to be a problem with the bathtub drainage. It has made it especially difficult for us because I have the bathe my toddlers in the bathtub. I really appreciate that when I submitted a claim to Total Home Protection, the lady on the phone sympathized with my situation. She made me feel like my matter was being handled as urgently as I needed it to, and that was all very reassuring. Once the tech came out (pretty promptly, might I add), the stress was gone. He fixed the drainage issue and I am back to safely bathing my babies in a working tub. I really love the level of care THP has displayed in handling my claim. This all happened about 3 weeks ago and I am still thinking about the experience. What more can I ask for? Thank you!!

I purchased Total Home Protection plan for my house a couple of years back. Never got into a situation to use their services till after the first year. In the past 8 months I have claimed twice. Once for my air conditioning which was almost immediately resolved and a month back I filed a claim for the roof leak which occurred in the upper portion of my house. It was just one part of the roof above one of the washrooms. They responded back to my claim pretty professionally. They gave us a wonderful experience. My recommendations are definitely for THP. It is incredible!

I am happy to report that my experiences with this company has been very positive in the last 2 years. I always rave to the employees about how happy I am with my warranty, but finally decided to write it where it really matters. So here goes... I’ve been a customer for 2 years and have no complaints about Total Home Protection. I still remember the day I signed up: the staff member was courteous and very professional. They offered me a package and a price that I could not refuse because the staff member had personally assisted me in formulating an affordable plan that fit my needs. Years later and I am happy to say that they have continued to work with me as a customer to make sure I am benefiting from my investment. Under my warranty, I’ve had multiple repairs done in my home that I probably wouldn’t have been able to afford otherwise. I highly recommend this company.

I can't think of anything worse than spending a summer in Miami without air conditioning. When my air conditioning system broke my body may have gotten hot, but my temper stayed cool thanks to Total Home Protection. Their customer service was excellent and they helped me get a technician to fix my system.

Working with Scott ** was very easy. Excellent customer service. He was very helpful, he explains all the benefits, I select the monthly payments, and in one second I know how much I was going to pay. Also when I told him I was a senior he gives me the discount. Thanks, Scott **.

My washing machine and dryer had broken down. I wasn’t sure if I was covered or how to go about getting a repair man to come by and fix everything. When I got on the phone with customer service for Total Home Protection they were able to guide me through the process. They had explained that both the washing machine and dryer were covered under my warranty which was great news. They went a step further and found someone to come by based on my location and schedule at the earliest convenience. Total Home Protection accommodated to my needs and was able to arrange everything on that same call. My laundry machines were up and running on the same day they came by to fix them. Great Service.

I was late for work one morning when I noticed my water heating system was busted. You can imagine this was an added agitation to an already stress filled start of my day. I made sure to call Total Home Protection and they were at my place that evening making sure that everything was up and running by the end of the day. I’m grateful that they managed to organize everything and get it done so quickly. They have excellent customer service.

I have had warranty with this company for a few years now. I started with this company because of the great deal they made me but I stayed because of their consistently good service. Total Home Protection has always managed to have a fast response whenever I have had any issue with the house, even with minor issues like a socket not working. They always manage to get someone in the house to inspect the damage and make sure to find the quickest resolution.

I spoke with Robert who explained in detail the coverage the plan provided and the cost to me. We discussed examples and I feel I understand the benefits and if necessary how to obtain them. I would certainly recommend Total Home to my family and friends. Robert was very helpful.

When my ex-husband and I got a divorce, he is the one who suggested that I get a home warranty plan. He is a contractor by trade and so he did all of the repairs in her household. He knew that when he moved, it would be difficult for me to maintain the house as usual. He did all of the legwork in signing me up and I felt confident in the warranty because my ex-husband knows the business well. The warranty has worked out better than I could’ve imagined. When my ex can’t come by because he’s at work or busy, I’m able to get repairs done through Total Home Protection for an affordable price. I am pleased with this service and so lucky that I have a friend like my ex who looks out for me!

I purchased a Total Home Protection warranty to make maintaining our second home easier. We aren’t at the property frequently, but I feel like whenever we go back to visit, there’s always an issue with something. Last month, it was the second floor plumbing. Having a warranty has made fixing things like this much easier for us because it’s more affordable, we don’t live in the area so finding a repairman is made easier with Total Home Protection and we don’t want to spend all of our time on vacation waiting for a repairman. We never do with Total Home Protection. We have a good history with them. I would recommend them to anyone, for sure.

The major selling point between Total Home Protection is the access you get to their team of awesome repairmen. They’re all certified and very, very professional guys. I’ve learned a thing or two from just watching them work. I will say, a few times the communication was off between the Total Home Protection reps and I, but I’m sure they’re very busy and I’m not the easiest customer to deal with. Overall, I give them 4 stars.

I used to try to fix everything myself. My husband and I would spend hours watching YouTube videos on repairing simple household items just to save a buck. We ended up spending more time and money and still ended up having to call a repairman. We felt pretty stupid afterwards when my girlfriend told me that there were provisions that she and her husband had put into place to avoid exactly what my husband and I were enduring. She sent me information on Total Home Protection and even let me take a look at her warranty contract. It sounded pretty legit and I trusted my girlfriend.

I haven’t been a customer for long but the amount of time and energy I’ve saved so far has been unmatched. Total Home Protection makes the repair process as easy as it should be. I’m a single mother who is busy with my 4 kids and work and I honestly don’t want to have to worry about who is going to fix my oven if it breaks, nor do I want to have to worry about my kids using a broken oven to make a box cake while I’m not home. Thankfully, no need to worry about it because my oven has been fixed to perfection for the cost of just a $45 deductible. It was such an easy process. I’m very impressed.

I’m very grateful to Total Home Protection for their service. I had an issue with my electrical plugs that blew a fuse. I had no idea what had happened but based on my description over the phone the agency was able to get someone at my palace quite quickly and they managed to sort everything out on the same day.

Total Home Protection is one of the few companies I have encountered that refrain to show the bureaucracy that companies have and the procedure they apply in their customer service. I’m very grateful for the stellar service that Total Home Protection provides. I got my house back in good shape and I had a pleasant experience during my interaction with the support advisors and the service staff that visited my home.

The customer service of Total Home Protection is very professional and understanding. I was angry and frustrated, not because of their service but more due to the issue and the inconvenience it caused. I was very rude and loud even though all they did was try and find the best solution for me. They did their job and resolved it all while I was not being the most pleasant. I believe that they are a great company with organized, structured problem-solving. Thank you for all the help.

I had an issue with my heating breaking down this winter and Total Home Protection managed to help get someone at my place to inspect and fix the malfunction in a short time as they knew how curtail it was to maintain the heat in the apartment during the winter. The issue was resolved within a day. Thank you for helping our family stay warm.

I had a wonderful experience with Total Home Protection. They were very patient with me and asked questions until they were satisfied that they knew exactly what the issue was and made sure to address it right away. Based on my needs they were able to provide the best solution. They had someone over as soon as the next day.

My air conditioner failed. It was working only slowly. I have paid my monthly payments and believed that I had a good home warranty company. When the agent arrived and gave his estimate, Total Home Protection said they would not pay as there was debris in my unit. What appliance or air conditioning unit does not have debris? I am writing to the Attorney General and the BBB... I canceled immediately! They begged me not to and even offered another month 'free!' Free? How is it free, if you do not fix what you say you will? If you are not going to cover something, why don't you come out and see what you are offering as coverage, before having a homeowner believe they are paying for something legit, when they are not?

I went to visit my uncle recently and he kept telling me about this company, and how easy it has been for him to get repairs done. I didn’t believe him but he was very pushy and basically called in with me to sign me up. Thank you Uncle John!! My freezer drawer basically stopped freezing yesterday and I was terrified that my sacred collection of ice cream would go to waste. However, Total Home Protection was able to dispatch a repairman to check out the freezer drawer. It was all fixed within an hour. José, the repairman was a pleasure to work with and he even has the same taste in ice cream as me.

They were very helpful in providing information. It was a good experience. They were very professional. The special program that you offer now will result in savings over time. We hope we will not need your service, but if we do, that your service will be prompt and efficient.

Total Home Protection is a SCAM! THEY WILL STEAL YOUR MONEY and will not help you resolve anything. We purchased a home warranty from this scammers and a day after closing we had an issue with our furnace, we called the scammers AND THEY TOLD US THAT THEIR POLICY DOES NOT COVER ANYTHING before 30 days... SO we need to repair anything that comes up and this policy will not help resolve any issue... They are liars and scammers! Run away from this joint of rats!

Total home protection’s response time in handling customer matters is great and one of the major reasons I’ve continued being a customer. Moreover, the specialists are professional, respectful and have the specialized skill expected to reasonably evaluate the circumstance, and have frequently provided me with tips that resulted in me not even needing a repairman. They genuinely care about their customers and it shows. Happy to say that I’m renewing my warranty at the end of the month.

Total Home Protection was a great choice for me. They helped me with repairing damaged pipes after a big freeze. I was satisfied with the timely and high quality service and attitude. A 5 star experience from start to finish. I want to recommend them to everyone I know.

The operator was incredibly useful. He set aside the opportunity to talk me through the entire agreement as well as the whole procedure of using my home warranty. It doesn’t seem like much to be excited about but most companies try to rush you through the paperwork part because ignorance is the way they make money. I felt like I understood everything well enough and this proved true when I went to use my warranty for the first time. It was easy as the specialist described.

The agent was very friendly and thorough. He answered my questions and was very knowledgeable. He offered me different plans and explained each one in detail for my satisfaction. He even mentioned a senior plan that I was able to take advantage of at a reasonable rate.

I was well please with the customer service rep. She was very knowledgeable and answer all of my concerns. I will recommend this company to my family and friends. The Customer Service representative was willing to give me her contact information and the company direct line.

The agent (Jeff **) was very helpful and polite while covering the various plans and coverage. He provided many options on the plan that was chosen. I believe the plan I have will cover our home well and provide the coverage needed to secure our home.

This company is horrible. The sales person told me that they had someone answering the phone 24/7. True, but he did not say that it was an answering service and someone will get back to you in 48 hours. Doesn't matter if its an emergency or not. Our heating unit stopped working and they told me I could call my own company, then that company would have to call them to tell them how much it would be. Then I would pay, and THP would reimburse me what they think it should have cost. This must be why they can not find a HVAC company to take our call... What the heck? It is 47 degrees in our house, and they still have not assigned anyone to our claim. Kinda put us in a difficult position.

Great job. I purchased Total Home Protection’s warranty last year so if I had any issues with my appliances I could have them replaced with little stress. Last week my oven stopped working. I called THP and they got on sending someone to fix it right away. Unfortunately, it couldn’t be fixed but they made provisions for me to be reimbursed for a replacement. Their customer service and the team they sent to my apartment was friendly and professional. Highly recommend.

I decided to protect my home after hearing about Total Home Protection through a friend. I was able to get a free quote online which was definitely a plus and definitely within my price range. When my bathroom flooded due to a leaking pipe, Total Home Protection was right by my side. My service agreement covered all repairs and they even replaced my damaged water heater. Definitely a warranty plan worth every penny.

Robert was very helpful. He was very knowledgeable about coverage available to me and let me know about their senior and veteran's program which I hadn't thought to ask if there were any programs for seniors or veterans. He was very professional and had a warm and welcoming voice. I appreciate all his help and will definitely recommend him and this company if I find anyone looking for home warranty policies. Thank you so very much for all your help.

I filed a claim for a leaking dishwasher about two weeks ago. Contractor would not return calls nor did he call. Asked to be reassigned another contractor. Same story; no callback. When I call THP the CSR was able to get through to the contractor who told her he would call me. Today is 2/9 and not one of the contractors has ever called to schedule this job. I will be changing to another home warranty provider asap. What a waste of money this was. My FIRST claim and I cannot get any of the provided contractors to respond...horrible and I will be contacting the BBB.

I am a big fan of Total Home Protection! They helped me find what I needed, and were very professional and kind. I actually just purchased a plan for my mother-in-law because I just had an awesome experience with them. I’m so happy I was able to find an inexpensive home warranty for myself and that I can pass the savings along to family. I am so excited for her to be able to utilize this warranty and experience the same conveniences I have with having Total Home Protection on your team.

I was never very keen on the idea of investing money into something I may not use but as I got older, it seemed irresponsible to not be prepared for emergencies. This is why I invested in a home warranty and I urge other people to do the same. If you're thinking about it, Total Home Protection is a great option simply because they offered me the most affordable bundle, and their customer service is pretty impressive. They have not disappointed me yet. I was able to fix my old refrigerator as well as my bathroom plumbing under my warranty. I was happy that these repairs didn't drain my savings account. I highly recommend Total Home Protection.

Owning a home can be a nightmare. Something always breaks. Every time I saved a bit of money for a family vacation something in the house was sure to break. It became something of a family tradition and a recurring joke around the house. That's why I bought a warranty from Total Home Protection. So far, so good. This year my family is going to have that vacation.

Purchased the plan 4 days ago and was told I could cancel for a full refund within 30 days. I called today to cancel and the individual from the company was very rude. He wanted to know why I was cancelling and I told him I found a plan that better suited my needs. He said that was not a good enough reason and that he would NOT cancel my plan. I now have to file a dispute with my credit card company.

I put a claim in for my heating unit. Very patient and didn’t fuss about the slow contractors. 2 months went by, still not fixed. They reassigned my claim to another contractor. He could not get the part and install. 3rd contractor assigned, he would not come out and will not do business with them because they haven’t paid him for prior tickets. Finally had to get my own person, as he was out we (both me and the contractor) spoke with the supervisor. Was informed I would not be reimbursed for the work!!! This is totally unexceptional... 3 months of waiting, 3 snow storms without heat and they won’t reimburse me and they aren’t paying their contractors!!! Bad business and I’m reporting this to the Better Business, social media and to whoever will listen!!! Wrong is wrong!!! They should be ashamed. False advertising. Scammers!

Run, don't walk, away from this company. I'm sure the positive reviews are fakes. I bought a multi-year warranty and was promised the moon by the salesperson. He said they'd basically cover everything. So far, they have covered nothing. I had a washing machine, a refrigerator, and a stove all die of age within a year and they got out of each one through loopholes in their contract, which I am STILL waiting to get a copy of. In one case, they would only pay the cost of a part that is no longer manufactured. How do you price a part that does not exist??? I had to buy all of those appliances on my own.

Allen, is an exceptional person. He was appreciative of my concerns and very helpful during the purchase of the home warranty from Total Home Protection. He was helpful in including the Refrigerant included/covered at no charge in the contract for me. Thanks.

We purchased our home in August 2018. At our request, the seller purchased a one-year Platinum home warranty from Total Home Protection. We have had four requests for service from them and, each time, we are told by the person who answers the phone that none of our claims are covered. Today, our hot water heater sprung a major leak and, after asking me what was wrong and where it was leaking, I was again told this was not covered. I explained that I have no expertise in water heaters and thus could not diagnose the problem. She said “sorry” it isn’t covered. My response: "I’m very, very glad that it was not my money wasted in the purchase of this totally worthless piece of paper they call a warranty."

Claim for washing machine repair covered under the policy was denied multiple times for the most lame excuses they could dream up. Because part numbers for old parts do not match new part numbers they couldn't approve the repair even though they were told it was the same part but new number. This company is terrible. Tried to cancel and they offered 83 dollar refund on a thousand dollar premium after 10 months of a 36 month contract. Do not use this company!

I'm excited that I got the Platinum Coverage from Total Home Protection Home Warranty. In fact that's what I like the most about the company. They are totally clear about what coverages are available right there side by side when you start looking. There are no hidden things that are or are not covered in the plans so you can make a simple decision based on what you really need. I loved that the plan that I chose covered the dryer :) That may sound silly but I've had more than one dryer totally fail right after the manufacturer's warranty was up, and you know it's out of your pocket after that. But not true with THP because they cover with no questions asked on my plan. Take a look for yourself. You won't be disappointed.

My heater stopped working during the weekend, I had to call the THP team as my warranty covers repairs and maintenance of all my home appliances. The customer service rep I spoke with immediately assured me of sending over a local contractor and in no time the contractor was in my place. He found that one of the wires cut from the inside and he was able to change the wire with a new one. This got my heater working perfectly fine again. I love the services I get from these guys and would recommend them to every home owner, thank you.

I bought a Platinum home warranty plan from this den of thieves. Never had a claim until 1/29/19. Heater fan went out. They never told me that they had no heater techs in our area gee Wisconsin, techs showed up at my cost, said I needed a new fan motor. My tech called Total Home (Oscar). They had him send a picture of the fan. We were transferred to Ashley where we were told claim was denied due to heater had light dust. So I'm out $556.00. I haven't even owned the house a year yet.

We left our previous warranty company just because our premiums went up. Total Home seemed fair so we went with them. Spent 2 months trying to get the washer fixed. Nothing has been done. The only repair person that showed tried to get our deductible and didn't report that a repair needed to be done, basically trying to scam us. I wouldn't recommend going with Total Home. Choose someone else, we are!

Love the service this company offers, however, when I called to make an appointment for a repair, I spoke with an agent by the name of Keisha. Talk about Poor customer service, she was very rude, did not wanna give me information about upper management to contact, stated, she was the only employee that was available to take the call. I couldn't really communicate what I needed repair for in the home. The website is useless, unless you just want your account number. This however is no reflection as to the repair service we received. "The old guys repair" was sent out, and I would give them more than 5 stars, very friendly service, quick and explained the process in detail. Called them back for another repair, and they had great customer service. Affordable great product, if you're willing to deal with very rude people, if not, then I would go with a competitor, like, American Home Shield, which I regret leaving to put up with this rude service.

I purchased a home warranty from them expecting any appliance issues to be repaired or replaced. I had a issue with my oven and they sent a tech out. He said it needed a electrical board and that it would probably have to be replaced. I got the call from THP and they are saying that the part can't be found and is no longer in production and that I would get a $150 check. I don't know how/where they found the cost of a part not found anywhere or where I can find if nobody else can so I spent more out of pocket than what they are offering. Having a home warranty is not expecting to pay someone to tell you that you have to replace the appliance out of pocket. I never had this issue with AHS, they were slow but they were respectable. I have been ripped off and looking at BB reviews and lawsuits I see now this company has a horrible reputation.

1/28-19... Called for 2 claims at rent house. First leak inside house. They said they don't cover the leak of the water if not visible under tile or damaged on walls. Even though the water pressure is low and water meter is running. Second claim... garage door not working. She said and I quote... "Well, we will set you up with someone but they may not fix your brand. But make sure you have your money for them either way." 1/29-19. Not even an hour ago. I called about leak in front yard. Now they don't cover plumbing outside. I joined them back in June 2018. They have no problem taking my money but now that something is actually wrong. They don't cover anything. Will be searching for a new company. I will pay attention to reviews from now on. Please really look more into them before going with this company.

Total Home Protection is committing FRAUD against senior citizens and particularly senior citizen women. STAY AWAY, DON'T BUY INTO THEIR CRIMINAL ACTIVITY. Total Home Protection makes money by deceiving and ripping off people. This is just one of many FALSE claims they use sell their FRAUDULENT SCHEME. "Your service agreement will cover repair or replacements of covered items, regardless of age, make or model". The sales agent assured me that if a covered item could not be repaired, Total Home Protection would replace it. This was FALSE.

I called Total Home Protection to come and fix my microwave that is over my stove. I paid my $60 see. I was told that they would cut me a $75 check for my microwave as a payout. They wouldn't neither replace or repair it which could have been done. I told them that the only place I could get a microwave for that price is from the thrift store. Also they did not consider the installation price for $150. So, I will be out of my pocket $150 for labor, $250 at least for a new microwave. Basically, $75 is just giving me back my service fee. The rest is on me. This is a total rip-off. NOWHERE does it say that they prorate. It says that it can be less than retail, but never say it will be significantly less than retail. That you will be unable to purchase a new appliance for what they give you. This company and my opinion is a total rip-off. Cut your losses here and get another company.

I am a contractor that worked for Total Home Protection and have not been paid since September of last year. I have called about every 2 weeks since and have had the worst customer experience I have ever encountered. Filed a claim with the BBB. I also worked with 4 other Home warranty companies and from a contractor standpoint Old Republic Home Warranty is by far the best. I'm starting to think that they don't have money to pay their contractors.

I purchased this policy a year ago. When my A/C went out during the summer, I could never get anyone out to look at it. Ended up paying to have it fixed myself. Now my 15 year old garbage disposal is leaking. It has rusted thru. They won't cover it because it is leaking and it is still working. I guess I need to break it completely! I would never purchase this policy again. Now I've spent too much money on it to buy another one. CHECK FINE PRINT BEFORE YOU BUY! The policy says garbage disposals are covered. They don't say anything about it leaking.

Total Home Protection has completely changed the way I maintain my home. These folks never frustrate me by any stretch of the imagination; each time I require my something fixed, I simply get in touch with them and the process moving forward is pretty easy and straight forward. I hate myself for not knowing about home warranties prior to now, for the very fact that I have squandered a ton of assets in endeavoring to fix things myself or employing contractual workers that were not legitimate.

I know somebody who had a contract with Total Home Protection so I went with them. When my air conditioner wasn't cooling, I called them and they sent a repairman out and he fixed it. Everything was fine.

I purchased a home warranty in June 2018... I had a 4 1/2 year old top of the line refrigerator. I had purchased at Sears for around $2500... The refrigerator side froze and I called in a repair. The repair cost $419. Total Home Protection said they were going to due (what they call a buy out )... For $225. WHAT A JOKE. It's another way for them to NOT to PAY FOR THE REPAIR. CAN YOU BELIEVE THIS.

Total Home Protection did a good job on my heating system but they didn’t do such a good job on my stove. I went to turn on the oven and the oven would never come on. I filed a claim over the phone and the rep that I worked with was okay, and in about three or four days, someone came out to our home. The contractor seemed to be good. However, the stove didn’t get fixed. I told Total Home Protection about it and they told me they'd send me a check in 30 days. It’s been way more than 30 days and I haven’t receive it yet.

I signed up with Total Home Protection. HUGE MISTAKE. DON'T DO IT. STAY AWAY. I called to file a claim due to I had a sewage back-up. I called and spoke to a rude man. I told him what was going on. I told him this was my first claim and he could care less and didn't ask many questions about my problem. I was told someone would email me within 24-48 hours. (I was not told this by the sales rep that I signed up with. I was told 24/7.) 24 hours goes by and I call back (I have sewage back up) and was told I would hear something by end of the day. End of day comes and no call. I get up and go to work the next day and still nothing. Mind you I am checking my email (inbox and spam) a lot.

We've been using Total Home Protection's service for a year and a half now. A lot of times you make a claim and then all of a sudden, the warranty company would say that they don’t cover it. However, that wasn't the situation with Total Home Protection. Originally, they were going to cover our hot tub. We have already paid them for it but then, they told us that they don't cover it since the tub was inside the house. They refunded us the money we paid for the tub's coverage.

I had an old dryer that failed on me. I called Total Home Protection to see if it was covered and it was pretty good with their rep and with the contractor they sent out. But I mentioned that to the person that I'll reach out if we still need support. We didn't reach out to them and all of a sudden, the technician just called me saying they were in front of the house or they were at the house or something like that. Also, they send us the customer support and also the telephone number of the technician. So, I don't know who's supposed to call who or if it is our responsibility to contact the technician directly. Other than that, I'm satisfied.

My refrigerator was leaking water and so I filed my first claim with Total Home. It wasn’t a bad experience except for the fact that they have a middle person, so they basically have me contact the person. They don’t contact them. They just give the claim to the contractor and the contractor contacts me. I didn’t like that because I'm basically at their mercy. The contractor who did the service was actually really nice and he did a good job. But he also said that sometimes Total Home doesn’t pay for that kind of claim with a water leak and I was worried about that. He scheduled a time to come back and put a part in after he figured out what was wrong with the refrigerator. It took a while for him to get the part and he said that he’d call me probably the next day. He probably had some idea when he had the part, but I never heard from him for a few days.

I pay a $60 deductible for an amazing warranty with Total Home Protection. I am so proud of myself for putting my money into a warranty because it makes me feel like such a responsible adult. When it was time to get my fridge fixed, I didn’t have to worry about if I have the money, or have to delay on the repair because I was able to get it covered with my plan. Fridge was fixed within 24 hours of breaking down. No food spoiled!

So far I can’t compare Total Home Protection with other companies because they’ve delivered far better quality than any other warranty company I’ve been with. Since I started investing with this company, everything has been much easier because I have yet to be disappointed by them. The one time there was a brief miscommunication between myself and a rep but it was quickly cleared up when she realized her mistake. She was very apologetic and more than willing to offer me any assistance she could in making sure she rectified the problem. That is what I call great service! This, coupled with their affordable pricing makes this company an easy choice for me. These guys are just awesome and I am happy to be with them.

I’ve always been skeptical of purchasing anything online. I would literally avoid it at all cost from a horrible experience I've had in the past. Nevertheless, I was curious to see what this Total Protection was about. I decided to get a warranty through them and boy oh boy am I glad. My garage is attached to my home and inside is like a mini 1 bedroom apartment, my son stays in it most of the time. Anyway, the garage door wouldn't come down and our garage was exposed with our valuables, allowing easy access to our home. It was a safety hazard and obviously an inconvenience to my son. I called Total Home Protection, explained what happened and they sent out someone the same day who fixed the garage door and I was good to go. The door didn't even make a sound and hasn’t malfunctioned since. Very thankful for Total Home Protection in this case.

I decided to invest in Total Home Protection after several trials with other companies failed. Life here has been much easier for me since I started using their services. No extensive research; no ridiculous pricing; no hidden fees or policies. They are very fast in responding to calls and the team is pretty knowledgeable about repairs. They always offer me advice. The last time I used them was when the burner on my electric stove kept going out. I was able to schedule a contractor quickly and track my service request online. He came, fixed it, I paid my deductible and that was that. Easy peasy.

I purchased a home warranty last year for a home that I purchased for Sale By Owner. On Thanksgiving Day my Samsung stainless steel refrigerator stopped working. The next day I called and spoke to the company and they had a technician call me several days later to schedule a time to come out and look at my refrigerator. The technician came out and told me that the compressor was bad and that it would have to be ordered and that would take a couple of weeks. 4 weeks later I still did not have a working refrigerator and not call from either the tech or Total Home Protection.

I purchased a 2 yr plan and paid over $750 for it... That's my biggest regret. We had an issue with our heating system and at first, a technician was sent out to fix it. Another issue with heating system a day later and that's when the frustration started. Total would not cover the second issue, which we had to wait for days to find out and after daily calls to find out the status. This is in the cold winter temps of 30 degrees!

I recently purchased a policy with this company after reading several reviews on ConsumerAffairs and a few other websites. It seemed too good to be true that a warranty company actually approved their claims and reimbursed on time, haha. I haven’t had a problem with them so far. I recently had some work done on a clogged drain in my bathtub. They approved my service request pretty quickly, which was really exciting. I think I’m going to like them.

Fairly quick response getting my furnace repaired. But the contractor contacted me after 30 days. He said he was having problems getting paid. He had an authorization # ** for $237.00. Because on the invoice it says homeowner is responsible for any unpaid balance. He wanted me to pay him & he would reimburse the amount to me if he gets paid. My lawyer said it would be in my best interest to pay. I paid the contractor. My policy was just renewed so I sent a certified letter canceling my policy.

Total Home Protection has definitely impressed me as a customer. I actually had a not-so-great experience with them initially because of a misunderstanding between myself and an agent but it was quickly cleared up. Their diligence in making sure it was cleared up is what really impressed me. I wasn’t even a customer and they treated my issue with such importance and care. After speaking in-depth with someone about their offerings, I decided to purchase a warranty plan from them. If their customer service continues to be anything like it was during my first interaction with them, then I’m sure this warranty will be well worth it.

Had some issues with my toilet overflowing this past few weeks. Every time I think I’ve fixed it, I randomly flush and water appears on the floor. This past week, it flooded pretty badly, and damaged the wallpaper on my bathroom wall. Total Home was able to send out a contractor within a few hours. He quickly fixed the toilet issue and tested it about 10 times before he decided it was fixed. He also even offered to help me clean up the mess that was my bathroom floor and gave me some suggestions on how to fix up the damaged wallpaper instead of redoing it all. I really appreciated that because he didn’t have to do anything extra. Really high quality professionals at this company.

I’d recommend Total Home Protection. I’m sure everyone’s experience is different based on their home needs. I’m sure if you’re submitting ridiculous claims, they’ll get denied. If you stick to what’s within your policy, you shouldn’t have any issue. I made sure to go all of the paperwork before I signed anything. It made sense to me to get one because it fit me and my family’s needs as well as my budget. The customer service reps are always willing to work with you and are pretty well-versed in their policies. They seem like they’re actually trying to help you. Pretty legit.

It was the night before Christmas and not a creature was stirring except for our loud whirlpool refrigerator which kept making weird noises. And then it just died! We got THP on the phone immediately and told them the issue. They had someone over there within an hour! And it was fixed within 2 hours. All the food was still good.

Total Home Protection has proven to be a pretty reliable company. I was a little skeptical because some of the other reviews are a little negative, but there were enough positive reviews that I decided it was worth a shot. Just to tell you about my experience so far: they’ve been responsive to all of my correspondence whether by phone and email and the two claims I put in were approved pretty quickly. I have enjoyed the service of professional contractors who don’t make me feel uncomfortable in my own home and I don’t feel like I’m getting ripped off. Highly recommend giving them a try. Hopefully they fit your needs.

I’m very glad I got a warranty through Total Home Protection. My garage door kept slipping off the track and I was concerned that it would fall completely off one day and God forbid, cause injury to someone or one of our cars. I trusted Total Home Protection’s contractor to come by and fix it, and that’s exactly what he did. He was punctual, quick and very professional. I’m happy I no longer have to worry about any sudden emergencies happening with this garage door because when they fix things, it always lasts...

We used Total Home Protection several times. They covered the repairs for our stove, AC and drains. The service fee of $45 per visit is low, compared to other home warranty companies. They offered a discount on 14 month contract.

I’m trying to sell a house, and I purchased a home warranty thinking it would be a marketing tool. I went for Total Home Protection, called in for one claim and everything went fine. It was an easy process. I just had my $60 fee and the excellent repairman came out in a few days and fixed the issue.

Poor service. Poor communication and was supposed to receive $200 for not repairing my washer and it was never received. I had to be the one communicating between the shop and your dept. I would rather cancel my services than continue to pay for something that doesn't do what they say.

I recently contacted Total Home Protection for replacement of my wall oven heating elements. I had to find my own repairman as they claimed they had no one under contract in my area. My repairman contacted their Authorization Department and explained that one element burned out due to a corrosive wire connection inside the oven, and the other failed due to normal wear and tear. I was then transferred to Customer Service and told they would not cover the repair because of the "rust and corrosion" exception. When I pointed out that the lower oven was a "wear and tear" failure, they ignored me. The Sales Department offered me a $65 credit, but I would have had to forfeit my right to post a critical evaluation, so I declined.

I am very happy to write a review for Total Home Protection. My warranty has come in handy so many times since I’ve had it. I’ve never typically utilized any services for home repairs, especially on appliances. I’m the person who sees that something is broken, and simply replaces it or just let’s it sit around. It’s great to get full usage out of my appliances now by basically having a service to fix it for a great price. I highly recommend Total Home Protection.

I paid $449.00 for the coverage. Dishwasher started leaking, paid $60.00 for trade call on 12-18-2018, was told I would be call in a few days. 12-27 call service person, "Your ins was going to call you." I called them. "We were going to call to let you know it cost too much to repair." Cost too much to replace so I get $100.00. I have received no funds as of yet. This company made a profit $409.00. If they do this to everyone they are making a killing in profits. $449.00 + 60.00 -100.00 409.00 out and I need a new dishwasher. Wow great coverage. No dishwasher out $409.00.

Been trying get you to fix my refrigerator since August. You haven't. I tried call to cancel the auto draft & you no longer take my call. I am fed up. I will tell everyone I know don't pay for nothing from you. I have reported it to Better Business Bureau. CANCELED.

My mother-in-law bought the policy as a present for us for our new house. She had a list of a few names written down and I took that. I researched a little bit and picked Total Home Protection. We only had to use their service once and it was something up with our dishwasher. The tech came out and there was a part that needed to be replaced, and he was able to fix it. He was really good.

They misrepresented themselves. They stated they have prescreened contractors. They did not. I had the $60 copayment plan. They said I should hire and pay for repairs then I can try to get reimbursed. Angel fought with me on the phone and said they will not reimburse. He was rude and very unprofessional. They have been around only for 2 years. They are not an ethical company. I am in process of a dispute to get my fee back for this contract I never was allowed to use. They also sent an email canceling my contract after almost 2 months. They get you after the 30-day money back when you first need something. Be warned consumers.

I was dealing with a heating problem for over 2 months and it’s still not fix!!! They keep finding excuses not to pay for repairs on this unit. They want you to find the repair guy and do all the work then don’t pay etc. I won’t renew my contract because they are shady and very dishonest etc.

They will deny every claim you will ever make. Complete waste of money. Nothing is covered by the time the break down the techs diagnosis. They won't fix or approve anything merely cost you extra in tech fees, because you end up paying to fix everything out of pocket anyway. I wouldn't recommend them to my worst enemy. PS don't try to cancel because you won't get a refund. They have back doors out of that too.

I am horrible with getting repairs done. I typically just replace it because the effort it takes to actually find someone to repair anything in my home is excessive. I decided to invest in a home warranty for this exact reason. I was losing money just replacing them but with my warranty, the process of repairing them is easier and much more cost effective. Happy to have found this company.

I called them on a weekend due to a sewer issue. There was no one there to approve (upper management) but the gentlemen I talked to sent me paperwork to submit for a reimbursement. I paid $168.00 for the repair and submitted paperwork on Monday. They finally called me to tell me that they approve a reimbursement of $81.00. This was in July 2018. I have still not received the money. Then I submitted an electrical claim on a Saturday. By the time they called me on Monday it got so back I had to file a homeowners claim of $1200.00. If they would of gotten someone out that day it would of only been $45.00. So in September I canceled with them and went back who I was with before.

After a sales lady told me how great the service and coverage was I signed up and paid in full for a year. When I called for service they gave me a name of a plumber. The plumber was not signed with them and would not sign up due to their shady contract agreement. When I called and again asked for another they said they have none in Florida. They said I can pay repair and try to get them to reimburse. The owner Angel called me and yelled and was fighting with me on the phone. He stated he would deny any repairs I would have done. He said I would be lucky if I got my money back for the contract. I asked how do I get it. Angel the owner is a scam artist and his company is a scam. Stay away.

I put in a claim because my refrigerator stop working properly, Total Protection sent Sears out for repair. The tech came and said he couldn't find the model no or serial no so he could not move forward for repair. Total Protection then assigned the job to another tech to come out the next day, which happened to be Sears again, same guy and he didn't even come because he had been out to my house the day before. Then Total Protection assigned the repair to another repair company, they came and said they found some numbers and would try to match it up for with the part. That company was unable to match a part so no repair. Then Total Protection assigned my repair to another company. Magically they said if you look a certain way he could see the model no & serial no but the part had to be ordered and because of the amount it had to be authorized.

I am very happy with the customer service I’ve received from this company. I was having an issue with my refrigerator and was a little concerned about how to handle it with my warranty. The customer service rep I spoke with made the language of my policy easy to understand, so that I could use my warranty to its fullest extent to get the necessary repair on my refrigerator. She really went above and beyond. Thank you Total Home Protection!!

A friend told me about Total Home Protection some weeks ago, and I was curious about what she told me about them. I immediately put a call through to one of the agents who was very friendly, he answered all my queries and was highly professional. After I bought the warranty package, a few weeks later, I needed my refrigerator repair. A local contractor was sent to me almost immediately. It happened that the issue was with the gas cylinder, he was able to fix it in a couple of hours. I would recommend this warranty to every home owner because they’re good at what they do. Thank you.

Matt was very helpful on the telephone and even followed up to see if everything went smoothly with the repair. Customer service was excellent and very much appreciated. Saving money is especially important during this time of year and they understand that!

We purchased a home recently and the previous owner told us about Total Home Protection. A few weeks after we moved in, we had an issue with the microwave turntable and the dishwasher. Submitting the claim was simple and I had to call only once. Once I did, the rep took all the details and told me he would send the technician after that call. The tech came in less than a week. He checked the appliances and told us that some parts needed to be replaced in both appliances. He was very clear about which parts to be replaced and about a week later, he returned and changed them. Both appliances have been working perfectly since. The tech also recommended to replace the ring under the turntable and it was a simple fix. We ordered it on Amazon and it had been working perfectly. I would definitely recommend Total Home Protection because the experience we had with them was very good.

We have submitted for different claims with this company, of which only one they agreed to cover. First, was our air conditioning going out. They refused to fix it without reason. Second with our hot water heater, which they also refused to help fix, but told me they would give us $100 to help towards buying a new one. They promised me that two months ago and I’ve yet to see a check from them, although when we asked them they told us they mailed it so if we didn’t get it our problem. Our heater element went out in our dryer, and they told us that is our fault because they found a lint in the lint area. The technician said he told them no such thing.

The agitator on my washing machine was broken. When I submitted a claim with Total Home Protection over the phone, it was easy and my interaction with the claims rep was good. The contractor got out here in two days and our interaction was good too. The tech came, identified the problem, and said that a part was needed but they needed approval to get it. Since the repair, my washing machine has been working fine. I would tell people to get Total Home.

There was a heating problem in the house. My father is 91 and my mom is 88, and we have a fireplace so we had to keep it going in order to keep the house heated. We got real cold come through and it was difficult. I had to buy some firewood and keep the fireplace going on all night long and all day. I made the claim at Total Home and it took the tech two weeks to get to me. He did heating on the side and taught at a university, and when he would make appointments to come out, he’d have to cancel. Then when he tried to make an appointment to come out, either we would be gone or we couldn’t make that appointment. So, it was very difficult to get together with it and I got perturbed with the whole situation. I was ready to get somebody else to come out and get it fixed ‘cause two weeks is long. When he finally got here, he was very pleasant. He had to order a part and he got here the following day. Now it’s working fine.

Our garage door had a problem and was lifting only halfway. I called Total Home Protection to submit a claim, then my wife made the appointment with the contractor. She was home when the contractor came the next day and the interaction with them was awesome. Their tech fixed the problem and our garage door has been operating well since the repair.

Total Home called me the next day in response to my claim submission online and they told me who they were gonna have to call me. That person didn’t call right away, but I called them. The guy told me he did something and lost my number, so he was glad I called back. He came out that day and didn’t take too long to get the job done. I’ve always been with American Home Shield and I have the same type of experiences with them, so considering Total Home's deductible is only $50 where my other one was $75 and the overall fees are less, people should check it out.

We filed a claim to get our electrical system repaired. Now we are being told that we have to pay for all of it ($582.00). What a rip off. Do not trust this company. Service is poorly trained and unhelpful.

I had protection on my rental home the first year and they wanted me to renew with them. They went up an additional $250, so I didn’t use them at all. So, I researched and went online and started making calls and Total Home Protection had the same thing that the other company offered me in the beginning. So I decided to go with them.

Got a fairly old central heating and air system in my home. Turned the heat on a couple of weeks ago because the nights are getting cold and heard a pop come from somewhere. Needless to say, the heat no longer worked. Called Total Home Protection and they sent a electrical contractor out the next day and even though the guy didn't have the part on hand with him, he left and came back with the part within an hour. Another hour after that and my heat was back on. Another half hour after that? My house was nice and toasty warm and didn't cost me anything. Total thumbs up for Total Home Protection.

I went with a different company at first and they weren’t accepting people that didn’t have a refinanced or a new home. So, I went to the internet and went to Total Home Protection since they were my best fit. I have been with them for six months and so far, I've done a claim for a toilet that was making a funny noise. When I called it in, it was hard because the rep checked on me. He said they wouldn't accept it and I didn't qualify for it. So, I asked what I bought. I was already frustrated and then finally, he worked with me and put my claim in. The techs were able to fix the toilet but I didn't like that I had to wait 24 hours before somebody called and had the tech come out to me. Nevertheless, the toilet is working fine now and so I'm satisfied with Total Home Protection.

I own and operate an appliance repair company, and I just had to sever my business relationship with Total Home Protection. Been working with them for a couple years now, but now they want me to sign a contract that involves a few things I am unwilling to comply with, including waiving my right to a jury trial. Nope. Goodbye. To add a few more details, this contract would have required me to provide 60-90 days warranty on the repair. Many of the parts required for repairs only have 30 days warranty. Some are only 14 days. Which means if the part failed after that, it would be out of my pocket, but not theirs.

I have been with Total Home Protection for over a year now. Every time I had a visit, their pay was only $49. I have them on two addresses because I have a rental. When I have a claim, I call in and tell them what’s wrong and then, they send a person over. Sometimes, when I call Total Home, they’re not open 24/7. Also, the person that they call doesn’t bother calling me and I have to call them back to get their number. It depends upon the company they hire to do the job. Some companies are right on time and some aren’t but it’s not Total Home Protection’s fault. Recently, the company that worked on my AC did a great job and they called me right away as soon as they got the claim. They then set up an appointment and got the issue handled. The contractor-technicians were very nice and I enjoyed them. They explained to me what was wrong and they said that they fix a lot of AC issues.

Total Home sent a contractor to solve the problem. Service worker said it would take a search and solve to find out the problem with the breaker switch. He reported the problem to Total Home. Total Home informed me I would have to pay the technician to search for the problem. They did not cover the problem solving only the defective part. I have been their customer for 2 years and never had a claim until now. I am no longer their customer. I paid for nothing for two years.

I have gone through the gauntlet with Total Home and the only reason I’m keeping it is because they’re cheaper than another company I was going to start with in December. Total Home dropped my fee from $60 to have somebody come out to $40, but they’re still twice as much as the other company that was charging me. I've only submitted one claim with them and I had a very good rapport with the gentleman who came out. He was wonderful, on time and courteous. He explained what was happening. However, I tried to submit a claim and Total Home told me they wouldn’t cover it. I called them to quit, telling them I didn’t want the warranty anymore and the guy convinced me they would at least send somebody out to see if they would possibly cover it.

We had a gas dryer but it wasn't drying the clothes. We called and informed Total Home Protection about it and they said they would get someone that was under their contract who knew that type of work. The contractor called us saying he was coming but nobody showed up. He kept calling and telling us he was only late. I had to call Total Home Protection back and let them know so they contacted the contractor who then came within a couple of days. They were very prim and they apologized about not being prompt.

Home warranties are something that is new to me. I had no idea there is a service contract that covers essential applications and home system components when they break down due to normal wear and tear. I am happy to be a customer of Total Home Protection now, especially after they have successfully done a few repairs in my home in the year I've been with them and I have not had any issues with those repairs yet. Not only are they more costly, but they do a fine, efficient job in filing claims and actually getting repairs done.

I had done research online and Total Home Protection was the warranty provider that I went with. When my kids were doing dishes, I looked underneath the chairs that they were standing on and there was water coming out from underneath the sink. So, I looked under the sink and the whole bottom of the garbage disposal was spewing water. I called Total Home to submit a claim and everything went really well and quickly. They gave me a contractor to contact.

Total Home Protection is the best. I experienced an issue with my water line that goes into my refrigerator to make ice and dispense water. Let's just say I had a giant ice cube in my freezer that was leaking everywhere. My fridge was done for. A quick call to THP and everything was taken care of, they replaced the fridge, fixed the water supply line, and even made the repairs to the water line in the wall so that it wouldn't randomly spew water everywhere. Just for the cost of my deductible. Thank you THP!

Did not cover failure of our oven or stove-top 4 weeks before Thanksgiving when both stopped working. Isn't this the entire reason to have a service like this. They claimed there is no way these two separate systems could have failed at same time. They offered to ONLY compensate us for $200, which is almost 10% of the cost to replace just my stove-top with the downdraft and that it would take 15 - 30 days to process. Doesn't help much, but at least at that point hopeful that it could help. After 6 weeks went by, we never received a check. Called in today to inquire about it, to be told it was finally sent 2 days ago and it's not their policy or obligation to notify anyone if something is behind schedule. Was told verbatim by a supervisor, "We don't do that, that's not our responsibility".

They denied coverage on my gas-fired water heater on the basis that they do not respond to problems with the tank comprising the water. The policies say as respects water heaters "all components"... and then lists exceptions which include storage tanks. I pointed out that the water heater is not a storage tank but a pressure vessel for heating the water. They then brought up that they would not cover the water heater because the tank is a passive element and not subject to wear and tear which is covered --preposterous! I am pursuing the matter with the California Department of Insurance and they advised that the company does not have a current license with the Department.

I used to call a toll-free number to submit a claim and typically, it goes well. However, the two times that I’ve called Total Home Protection, they submitted it to a vendor who has since called me back saying that they didn’t have a contract with them and I was curious about that. I called Total Home back and told them what the vendors told me and they got it fixed. The second vendor came out and resolved the issue to my satisfaction. The people at Total Home were good and for the admissions, they came on strong, which I would expect from a sales organization. Once you get past sales, they were not as responsive but I was pleased because I got what I paid for.

Total Home Protection's warranty has been a cost effective way to cover repairs in our house. Our deductible is less than $100 which makes it easy for us to call in for repairs because it doesn't necessarily cause a monetary strain. Pretty good customer support team, very helpful and understanding when it comes to filing things on time. Pretty happy with their service so far.

This is my first experience with Total Home Protection and l must say that l am highly satisfied with their services. I just can’t believe what l experienced when l contacted them to come and help me repair my water heater. I was surprisingly amazed with the way they arrived on time and the level of professionalism the contractor displayed. I felt very happy because it took them a very short time to repair the heater. These guys are extremely the best in delivering quality services. I highly recommend this company to everyone out there.

I put in 2 claims on November 15, 2018. One for my heater not heating and one for my ice/water dispenser on my fridge. It is now November 27, 2018 and neither of them are fixed!! After multiple phone calls to the claims department, the heater technician finally came on the 26th. Go figure, it is too cold to completely diagnose my problem so my family and I continue to sit in our home of 66 degrees and it freezing outside in the 30s at night. It took the warranty company 11 days until they could find a tech to come out!! As far as my fridge, I tried contacting the tech's number. They gave me 2 different times and each time he told me he had not received any claim info from the company. I call the warranty company back again today and now they want to tell me it is not covered!!

Do not use Total Home Warranty. We had to replace a heater motor and motherboard, but they covered only the motherboard. We had to pay for the heater motor because they said that the motor failure was a secondary repair. This just seems like a way to take advantage of the homeowner, and very unfair. Before this, when our garage door failed, they would not cover the repair at all.

My first claim with Total Home Protection was for the air conditioning and it was easy to submit it. The representatives are really kind, nice, and handle the problem very fast. The guy who came to do the repair was really nice and professional too. Now, the air conditioner is working well. Total Home is very efficient and they handle things at the first time.

When a service technician came out to work on our oven display apparently my wife said it failed earlier in the week. Neither one of us knew exactly when the display failed but they put a date on it. They made it 1 day too early to claim (convenient huh?). Now I find that my ice maker is not covered either. PS I received my contract with coverage information about 30 days after I signed up. I strongly encourage any prospective buyer to go elsewhere.

I changed over to Total Home since they're cheaper for repairs and they get a technician out the same day. I just give them a call and their reps are very polite. However, I had a bad experience with a technician because it took him a month and a half and he still couldn't repair the stove. He said he had the parts back-ordered, and I ended up calling Total Home back to let them know that I still didn't have my stove replaced or repaired. They put another technician on it, and then he came out the next day. He said that it was irreparable, and he emailed me and said that I needed to call them. Once I called them, they said that they needed to replace the stove. I still don’t have my stove, and Total Home said they had to cut a check because the repairman could not repair it. But as far as my AC goes, the tech comes right on time.

Total Home Protection has highly trained professionals who know how to handle issues. My electric stove kept burning out when I was trying to heat some water up for cooking. Since l knew this company l quickly contacted them and l found it very refreshing to interact with their representatives. They are patient and actually move pretty quickly as if every issue is urgent. I never knew that repairing anything could be so easy. I would certainly prefer keeping this warranty to get access to their contractors, rather than going to another company. Great services guys.

I went to turn the heat on after using the air condition all summer and the heater wouldn't come on. I called Total Home Protection and filed a claim. The rep explained the situation and gave the tech my address and number. I got an email back about when somebody would be coming to fix it. The tech was here and found out that it needed a new thermostat. He fixed the heater in 20 minutes and it had been working fine since.

I’m a 90-year old guy who has been through a lot of repairs. I’m a do-it-yourselfer but at 90, I decided not to do it anymore. I was with Sears for a long time but so far, Total Home Protection is better. Their plan is very good then when I call claims in, the representatives are very good. My first claim was when I had some plumbing problems in the bathrooms and they did well on that. Most recently, I had a claim for the refrigerator which stopped working. But the first contractor turned to not do anything with Total Home Protection so I had to wait for the second company to come out. Total Home Protection had charged me the $60 service fee on the first group. But for the second group, Total Home Protection waived that fee. The contractor had to replace a part and they did a very good job. The refrigerator is working now so I’m happy with that.

From the day that I called in the claim, it was a total disaster! The company policy states there is a 24/7 assistance to file claims and that is untrue! After we filed the claim, the rep stated that someone would email us within 24/48 hours and no one contacted us to tell us anything about the approval of the claim. We had to contact them only for them to deny the claim due to what they claim was non coverage. There was a plumbing issue and the policy states that plumbing is covered. After reading the policy again fully, we found several flaws and untrue things within the policy. My family lawyer has been contacted regarding this issue.

The dryer was not drying and if it did, it would take almost two hours to dry a load of clothes. I had had this problem before, and the previous guy was not a pleasant experience. I made a claim at Total Home Protection and it went really well. I called that morning and the service guy called me that afternoon, and we made arrangements for him to come two days later. He was great because he knew what the problem was, he went right at it and fixed it. I’m glad I found out about Total Home. I’ve already told one friend that they need to get into this program.

I've been with THP for one yr. This has got to be the worse and shadiest business ever existed!!! If your appliance breaks down and it's not repairable it has to be replaced. They'll make up some excuse they don't cover that part, when in fact they do. You have to spend hrs and days and weeks fighting with them to replace it. Then they give in, 'cause they know you know they're lying. They'll offer you what it would cost to repair it in parts and labor, now remember the appliance has to be totally replaced. So how does this make sense. I paid $1200 for dishwasher, they gave me a buyout for $140.00. Insane. Now my fridge is broke down and parts are not available and needs to be replaced. It's a $2500.00 fridge. They offered a buyout to replace my $2500 fridge for $124.00, insane right!!!

I called Total Home Protection when my central air all of a sudden stopped working. I spoke with Jenny and she opened a claim for me and scheduled a local contractor for service the next morning. It turns out my low voltage wire was old and rusty. The contractor provided me with new wiring and submitted the order ticket to Total Home Protection. All I had to pay was my deductible to the company and I am very pleased with the great customer service I received. Thanks!

Getting the THP home warranty policy was one of my best decisions this year. Anytime my refrigerator starts acting up, the THP team sends a local contractor, and in few minutes, the problem is resolved. I recommend this company to all home owners because they’re simply the best in dealing with stressed out customers like me. Thank you.

So I took out a home warranty on my home. Thought Total Home was the answer. I was very wrong and went to file a claim as our washing machine stopped working on Monday (it's Friday). They said it would take 24-48 hours for them to locate a contractor for us. Ok, I get an email on Wednesday that they found a contractor and gave me the contact info. I call the contractor and they said they don't contract with Total Home Protection. So I call Total Home and speak again to Brandon. He says I need to speak to a supervisor, send me to Joe, Joe's finds it very weird that someone from their company contacted this contractor and spoke to a Jennifer who said they would take the job. Then proceeds to tell me he will have to put me back in cue to find another contractor which could take another 24-48 hours.

I am very happy with Total Home Protection. Their pricing is way better than the other warranty I had before. I called them about my garage door not working consistently and Total Home Protection had sent a technician out the very next day. He did the work and sorted out the problem right away. Also he told me to call him if something else happened. I only paid my deductible. I am happy with the timely service I received from Total Home Protection. Thank you.

I was in the process of seeking home warranty to have protection of my home appliances. I was searching online and came upon Total Home Protection. I seen that they covered a great deal. I found out they repair furnace, water heaters, electrical system, air conditioner, refrigerator, washer and dryer and plumbing system. I saw that I could get a quote online which was perfect! I entered my information and the company contacted me with a surprisingly reasonable quote immediately. I purchased the home warranty and a year later my water heater started leaking. I contacted them and a repairman was dispatched and came to me that next day. It cost me so much less than expected, where a replacement would have been over $1000. If you are in the need of home protection, Total Home Protection is the place to go. You will not regret it, I have not.

Throughout our first call with Total Home Protection, we were captivated with how well the representative knew the ins and outs of her product. We nudged and pushed with some finely tuned questions about the contract, but she remained calm and echoed exactly what we already knew to be true. When reps didn’t have an answer, they quickly assigned us to someone in the claims department who did. We didn’t get this level of treatment anywhere else, which made Total Home Protection the most apparent about what would or wouldn’t be covered in its agreement. Total Home Protection has multiple plans to choose from. You have the flexibility to cover only the devices you wouldn’t attempt to fix yourself. Restrictions make or break a home warranty. We liked that Total Home Protection wasn't so restrictive with their coverage.

I called in to report a claim which was a very easy process. The process became complicated when the name of a first company was sent to me by the agent. After calling the number supplied by the agent in the email for several hours with no answer, I call Total Home Protection a second time. The process started over again with the name and number for a new company. I called the number for the new company and was told by the person who answered the phone that they had no paperwork to set a schedule for the repair. I called Total Home repair a third time and the agent called the company while I was on the phone. Someone from the company called and scheduled an appointment between 1 and 5 the next day. I had someone to wait at the home for the technician at 4:30. No one called or showed so I called the company to see if there was a problem.

I say thank you to the Total Home Protection team for their quick responses and efficiency in handling my claims. When my washing machine was not working, I called customer service and was on hold for only just a few minutes. This alone makes differentiates them from the other warranty companies I've done business with. Even after you become a customer, they still care about making sure you're satisfied.

I definitely would not recommend this company after the horrible experience I had with them. I placed a claim for my washer and it took three weeks before I was sent information for a technician that was under contract with them. The first technician information that was sent to me refused to come out because he had not received payments from the one previous claims he had done. They then denied my claim even though they had incorrect information on their part in regards to the claim, policy and transfers. I was given the runaround and ending up canceling as they did not try to rectify the situation. They took my money. The company definitely does not go by what’s written in their policies. They are a scam. Be careful and don’t waste your money.

My washing machine stopped cycling and I submitted a claim with Total Home Protection over the phone as that's how I prefer to do it. A guy was sent out right away, but then he said that the repair would take a while and I would have to call the company again. When I did, they sent out a different guy. Then it took a week after that to get the washing machine fixed because parts had to be ordered, so it took longer for the appliance to be repaired than I expected. But the second tech that came out was a personable, nice guy. He did a good job and the washing machine has been fine since then. Total Home, though, could do the service faster. It was all on their end because the contractor said that he had to wait until Total Home ordered the part, got it in, and sent it to him since Total Home orders the parts from their own company.

I reached out to Total Home Protection regarding my showerhead as dripping. They sent a plumber out and I paid the $60 fee. Was very disappointed. 1. Plumber didn't know what he was doing, he didn't understand what the problem was. When I tried to contact Total Home Protection they kept saying they are waiting for the diagnosis from the plumber. He is suppose to get back with them within 24-48 hours. Well it's been more than a week and they haven't heard from them and my problem still exists. Needless to say if things don't get resolved, then next year will look for another home warranty company.

When I moved into my new home, I got an extended warranty with Total Home Protection. Not long after unpacking, I discovered that the water heater was not working properly. I called the customer service department to ask for a technician to come out and see what the problem was. The customer service representative was able to find a contractor who was willing to come out that same evening. The technician discovered that the pilot light on the heater was no longer working. He soon had it replaced and I had hot water again. The best thing about this company is that all I had to pay was the deductible because I had the Total Home Protection warranty. Without the warranty, I would never have been able to afford the repairs, so thank you Total Home Protection.

Thanks to Total Home Protection for their quick response and fixing the electrical system in my home. There was a glitch on my house electrical system on Saturday and due to that there was no power supply in my house so I called Total Home Protection and they sent one of their contractors out pretty quickly to come and check it out. The contractor was able to detect were the fault comes from and within a few hours, he fixed it and since then everything have been working perfectly okay and it only cost me a little bit more than my usual deductible from my warranty with them. THP is simply the best home protection company out there. You can call on them anytime you need anything about Home Protection.

I have four houses with Total Home. Recently, I had a faucet clogged up so I called Total Home, got scheduled right away and the contractor fixed everything within a week. It was a good experience. However, Fidelity, which I had before, was a lot faster. With Total Home, the process just takes too long. I have to call them a few times with the same issue and even to refund a check. All warranty companies contract people that fix the issue, but with Total Home, it takes a little more time. My water heater that got broken which I claimed about five months ago took a couple of weeks just to figure out what to do with it. Luckily, I wasn’t living there at that point. If I was or someone was living there, it'd be an issue. Total Home said it was not repairable so I had to buy a water heater and get partially reimbursed for it.

I called to purchase a 1 year plan warranty just to try it out as a first time homeowner. The sales rep convinced me to get a 3 year plan at a reduced price ($900) and he said I could cancel anytime after 6 months (the cost will be prorated). I even specifically asked about it on the email as proof. Fast forward 9 months and I decided to cancel my home warranty plan. It turns out that if I cancel, they will use the original price of $1800/3 year to do the proration. This is very misleading as the sales rep never mentioned this either over the phone or on the email. The service agent said that it was written in the policy, but it was obvious this is designed to mislead consumers. It was the more reason I wanted to cancel.

After being a customer of several different home warranty companies, I came across the Total Home Protection. Their contractors have impressed me the most out of all of the warranty companies I've been with. They did a great job picking these guys. They all tend to be professional and work very quickly. They also seem very eager to help. The customer service I've received from Total Home has also been notably impressive. I am happy to be a customer of this company and anticipate continuing to utilize their services. I will also continue to tell family & friends about them.

A home warranty was not easy to shop for. As a new home owner, I of course, wanted to make sure that my home and appliances were protected. After spending so much money on a home, the last thing that I wanted to do was worry about "what ifs". Total Home Protection is reasonable in their pricing and I love how they communicate. If I had to recommend a home warranty it would be from this company.

I'm glad I took out a policy with Total Home Protection. I come from a family of very handy people, but sometimes we just don't have the time to do the work necessary to upkeep everything. This is why this warranty is so useful and made so much sense for us to get. I went with Total Home Protection out of the other few companies I researched because I felt like they were really trying to help and make sure I was getting a policy within my budget. They answered all questions I had. I give them 5 stars. Happy customer and I will use them again. Thank you for everything you do. The world needs more companies like this one!!

Have been 3 weeks since I have requested service on plumbing issue. The first contractor call me to tell me they don’t pay their bills so he was not coming, the second one never showed up and the third one refused to come if we don’t pay in full for their services. Called several times and spoke to 3 supervisors all different people. The first one was a lady very helpful and willing to help me. TV contractor refuse to come so I call again and spoke senior manager. He identified himself as Angel and when I asked to cancel my policy he actually told me I was going to be charged and by me canceling I was not getting a refund. So I agree to work it out 2 day when by and nothing happen so I call again and a Lady supervisor try to help me again. So far is nothing is happening and I have pay them until 2020. I want to cancel this policy and getting an attorney to take them to court.

I had a problem with my dishwasher and I called Total Home Protection for assistance. I bought their extended warranty when I moved into my new house. When I called about my dishwasher, Adam scheduled a technician to come over and fix it. The worker arrived on time and went straight to work. About an hour later it was running just great! I recommend this warranty to cover your home appliances and I definitely would recommend others to use Total Home Protection based on their efficient customer service alone.

Do not get this company. This company is the worst company I ever got. My Refrigerator broke down in May. Now is November and still not working. Paid service fee 2x and still nothing. Call them May, June, July, August, September, October, and November to get this done. If you have tenants do not get this company. I also requested service for a toilet. Took the technician a week to call me to set up service. The appointment was for November 2nd at noon. No show. The technician called me at 4:30 saying he was busy and did have time to go. He asked if he could come on Monday November 5th at 10 AM. Again!!! No show no answer when called.